WO2022262800A1 - 业务名称显示方法、装置、电子设备及存储介质 - Google Patents

业务名称显示方法、装置、电子设备及存储介质 Download PDF

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Publication number
WO2022262800A1
WO2022262800A1 PCT/CN2022/099103 CN2022099103W WO2022262800A1 WO 2022262800 A1 WO2022262800 A1 WO 2022262800A1 CN 2022099103 W CN2022099103 W CN 2022099103W WO 2022262800 A1 WO2022262800 A1 WO 2022262800A1
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WIPO (PCT)
Prior art keywords
service
level sub
name
sub
level
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PCT/CN2022/099103
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English (en)
French (fr)
Inventor
王博伦
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维沃移动通信（杭州）有限公司
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Publication of WO2022262800A1 publication Critical patent/WO2022262800A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72466—User interfaces specially adapted for cordless or mobile telephones with selection means, e.g. keys, having functions defined by the mode or the status of the device

Definitions

  • the application belongs to the technical field of information identification, and in particular relates to a business name display method, device, electronic equipment and storage medium.
  • the purpose of the embodiments of the present application is to provide a service name display method, device, electronic equipment and storage medium to solve the problem in the prior art that it is difficult for users to obtain effective information when listening to voice guidance.
  • the embodiment of the present application provides a method for displaying a business name, including:
  • the first voice guidance information of the service contains a first-level sub-service, obtaining the first-level sub-service name and first number corresponding to the first-level sub-service;
  • the first-level sub-service name is displayed in the first area associated with the first number key, where the first number key is a key corresponding to the first number on the number keyboard.
  • the embodiment of the present application provides a business name display device, including:
  • the first acquisition module is configured to acquire the first-level sub-service name and first number corresponding to the first-level sub-service when it is detected that the first voice guidance information of the service contains a first-level sub-service;
  • the first display module is configured to display the first-level sub-service name in the first area associated with the first number key, where the first number key is the key corresponding to the first number on the number keyboard.
  • the embodiment of the present application provides an electronic device, including a processor, a memory, and a program or instruction stored on the memory and operable on the processor, and the program or instruction is processed by the The steps for realizing the business name display method as described in the first aspect are realized when the server is executed.
  • an embodiment of the present application provides a readable storage medium, on which a program or instruction is stored, and when the program or instruction is executed by a processor, the business name as described in the first aspect is realized. Shows the steps of the method.
  • the embodiment of the present application provides a chip, the chip includes a processor and a communication interface, the communication interface is coupled to the processor, and the processor is used to run programs or instructions, so as to implement the first aspect The method for displaying the business name.
  • a computer program product/program product is provided, the computer program/program product is stored in a non-transitory storage medium, and the program/program product is executed by at least one processor to implement the first The business name display method described in the aspect.
  • an electronic device configured to execute the method for displaying a business name as described in the first aspect.
  • the first voice guidance information of the service when the first voice guidance information of the service is detected to contain a first-level sub-service, the first-level sub-service name and the first number corresponding to the first-level sub-service are obtained, and then the first The first-level sub-service name is displayed in the first area associated with the first number button corresponding to the number, and the first voice guidance information is converted into a visual first-level sub-service name and displayed on the first-level sub-service name associated with the corresponding first number button.
  • the name of the first-level sub-service can be presented through the visualized number keyboard interface, which avoids the problem that it is difficult for the user to obtain effective information when listening to the voice guidance, and enables the user to accurately click on the name of the first-level sub-service displayed on the number keyboard interface
  • the number keys corresponding to the required sub-services are convenient for users to operate.
  • Fig. 1 is one of the schematic flow charts of the business name display method provided by the embodiment of the present application.
  • Fig. 2 is a schematic display diagram of the first-level sub-service name provided by the embodiment of the present application
  • Fig. 3 is the second schematic flow diagram of the business name display method provided by the embodiment of the present application.
  • FIG. 4 is a block diagram of a business name display device provided in an embodiment of the present application.
  • FIG. 5 is one of the block diagrams of the electronic device provided by the embodiment of the present application.
  • FIG. 6 is the second block diagram of the electronic device provided by the embodiment of the present application.
  • Step 101 When it is detected that the first voice guidance information of the service contains a first-level sub-service, obtain the first-level sub-service name and first number corresponding to the first-level sub-service.
  • Voice guidance is used to voice prompt the user for the next operation content. For example, when the user receives the voice guidance information of the service, he can follow the prompt of the voice guidance information to carry out the next operation, so as to handle business or consult.
  • the electronic device can detect whether the dialed or answered phone number belongs to the preset hotline list or the hotline list maintained by the server during the process of making or answering a call by the user. To determine whether the telephone number is a hotline, thereby determining whether the business voice guidance information is detected.
  • the electronic device can determine that the dialed phone number belongs to a hotline, so that it can determine that the voice guidance information of the service is detected.
  • the electronic device can also directly monitor the call between the user and the opposite end, and analyze the call content to determine whether it contains service voice guidance information.
  • the first voice guidance information of the service may contain the sub-services of the next level (that is, the first-level sub-services), and different first-level sub-services correspond to different first numbers, so that when the user clicks on different first After the number, you can enter the corresponding first-level sub-service.
  • different sub-service keywords can be preset for different services, and then these preset sub-service keywords can be included in the voice guidance information In the case of , it can be determined that the voice guidance information contains a sub-service, and at the same time, the name of the sub-service can be identified.
  • the information contains at least one of the above keywords, it can be determined that the first voice guidance information contains the primary sub-service.
  • the voice guidance of the service usually guides the user to click the number keys on the numeric keyboard to lead to the sub-service the user needs, that is, in the same level of service, the name of the sub-service and the number appear in pairs.
  • the voice guidance information for the "10086" service includes guidance content such as "Please press 1 for Mandarin service”, "for English Service please click 2 (please press 2 for English service)”.
  • "Mandarin Service” corresponds to the number "1”
  • "for English Service (English service)” corresponds to the number "2”.
  • the sub-business name appearing in the same sentence correspond to the numbers.
  • the voice content of the first voice guidance information can be converted into text in real time, so as to facilitate obtaining the name of the first-level sub-service and the first-level sub-service. a number.
  • Step 102 display the first-level sub-service name in the first area associated with the first number key.
  • the first number key is a key corresponding to the first number in the number keyboard. For example, if the acquired first number is "1", the first number key is a key corresponding to the number 1 on the digital keyboard of the electronic device.
  • the first area associated with the first number key may be an upper position, a lower position, etc. of the first number key, which is not specifically limited here.
  • the first voice guidance information of the service is converted into the corresponding first-level sub-service name on the numeric keyboard, and the first-level sub-service name is the same as the first-level sub-service name
  • the corresponding display of a number button avoids the problem that it is difficult for the user to obtain effective information when answering the voice guidance, so that the user can accurately click the number button corresponding to the required sub-service through the visual display of the first-level sub-service name on the number keyboard, which is convenient user action.
  • the first-level sub-service name and the first number corresponding to the first-level sub-service are obtained, and then the first number corresponds to the first number.
  • the name of the first-level sub-service is displayed in the first area associated with the first number key, which realizes the conversion of the first voice guidance information into a visualized first-level sub-service name and displays it in the first area associated with the corresponding first number key , avoiding the problem that it is difficult for the user to obtain effective information when answering the voice guidance, so that the user can accurately click the number button corresponding to the desired sub-service through the name of the first-level sub-service displayed on the digital keyboard interface, which is convenient for the user to operate.
  • the first-level sub-services include N;
  • the acquisition of the first-level sub-service name and the first number corresponding to the first-level sub-service includes:
  • the displaying the first-level sub-service name in the first area associated with the first number key includes:
  • first-level sub-service name and first number corresponding to a first-level sub-service are obtained, in the first area associated with the first number button corresponding to the first number, a corresponding first-level sub-service is displayed.
  • Level sub-business name is displayed.
  • N is greater than or equal to 1.
  • sentence-by-sentence semantic analysis can be performed, and then the sub-service name and the first sub-service corresponding to each of the N first-level sub-services can be obtained. number, and then every time the first-level sub-service name and first number corresponding to a first-level sub-service are obtained, the first-level sub-service will be displayed in the first area associated with the first number button corresponding to the first number.
  • the corresponding first-level sub-service name enables the user to quickly view the obtained first-level sub-service name on the numeric keyboard, avoiding the user’s confusion when all N first-level sub-services are obtained and then displayed on the numeric keyboard. The problem of slow access to information.
  • FIG. 2 it is a display interface of China Unicom customer service.
  • the electronic device performs semantic analysis on the first voice guidance information, and the analysis results in "Press 1 for Putonghua service”, it can display "Mandarin service” in the area below the number key 1 on the numeric keyboard; and then analyze and get “for English Service please”.
  • “for English Service” can be displayed in the area below the number key 2 on the numeric keyboard, so as to quickly display the names of the first-level sub-services of each first-level sub-service one by one.
  • the display of the first-level sub-service name is canceled, and the second-level sub-service name is displayed in the second area associated with the second number key corresponding to the second number.
  • the first input may be click input, long press input, double-click input, etc.
  • the first input may also be the first operation, which is not limited here.
  • the user can enter the first-level sub-service by performing the first input on the first number key corresponding to any one of the first-level sub-services.
  • the second voice guidance information of the first-level sub-service may contain the next-level sub-service (that is, the second-level sub-service), and different second-level sub-services correspond to different second numbers, so that the user clicks on the corresponding second After the number can enter the required secondary sub-services.
  • the display can be canceled.
  • Sub-service name that is, to realize the visual display of the secondary sub-service name on the numeric keyboard, so that users can obtain effective information conveniently and quickly, and avoid the problem that it is difficult for users to obtain effective information when listening to voice guidance.
  • first number and the second number may be the same or different, depending on the correspondence between sub-service names and numbers, which is not specifically limited here.
  • the second area may or may not overlap with the first area.
  • both the second area and the first area can be at the lower position of the number.
  • the first area and the second area overlap, and when the first number and the second number are different.
  • the first area does not overlap with the second area; for another example, the first area can be the upper position of the number, and the second area can be the lower position of the number. At this time, no matter whether the first number and the second number are the same, the first Neither the region nor the second region coincide.
  • the user's first input on the first number key corresponding to any one of the first-level sub-services before receiving the user's first input on the first number key corresponding to any one of the first-level sub-services, it also includes:
  • the first-level menu includes the correspondence between the first-level sub-service name and the first number
  • a secondary menu is stored, wherein the secondary menu includes the correspondence between the secondary sub-service name and the second number.
  • the electronic device before the electronic device receives the first input to the first number key, it can store the first-level menu, that is, store the correspondence between the first-level sub-service name and the first number, so that the user can return to obtain a new menu when the user needs to go back.
  • the content of the first-level menu that is, the first-level sub-service
  • the name of the first-level sub-service can be directly displayed in the first area associated with the corresponding first number, without requiring the user to listen to the first voice guidance information again, nor The electronic device needs to reacquire the first-level sub-service name and the first number, so that the user can quickly obtain effective information.
  • the electronic device enables the user to return to obtain the content of the secondary menu (that is, the secondary sub-service) when he needs to return to the second-level sub-service.
  • the name of the second-level sub-service is directly displayed in the second area associated with the corresponding second number, without requiring the user to listen to the second voice guidance information again, and without requiring the electronic device to re-acquire the name of the second-level sub-service and the second number, The user can quickly obtain effective information, and the time for the user to obtain effective information is shortened.
  • the display of the secondary sub-service name is canceled, and the corresponding primary sub-service name is displayed in the first area associated with the first number key.
  • the return button indicates to return to the interface where the name of the first-level sub-service is located.
  • the return button can be a number button, or a button such as "*" or "#", which are set by operators of different services and are not correct here. This is limited.
  • the second input may be a click input, a long press input, a double-click input, etc.
  • the second input may also be a second operation, which is not limited here.
  • the electronic device may respond to the second input, cancel the display of the name of the second-level sub-service, and display the corresponding first-level sub-service in the first area associated with the first number key. name.
  • This enables the electronic device to directly display the first-level sub-service name of the upper-level menu in the first area associated with the corresponding first number on the numeric keyboard based on user input, without requiring the user to listen to the first voice guidance information again, There is also no need for the electronic device to reacquire the corresponding relationship between the name of the first-level sub-service and the second number, which shortens the time for the user to obtain valid information.
  • a drop-down control is displayed in the third area associated with the target number key, the first-level service name corresponding to the target number key is displayed in the drop-down control, and the target number key is at least one number key in the number keyboard;
  • the target number key can be a number key corresponding to a first-level business name, that is, the first number key; the second number key can be the same as the first number key, or it can be different. In the case that the number keys are the same, the target number key may also be the second number key.
  • the third area may be the lower right corner area, the upper right corner area, etc. of the target number key, which is not specifically limited here.
  • the third input may be click input, long press input, double-click input, etc.
  • the third input may also be a third operation, which is not limited here.
  • the drop-down controls are displayed in the third area associated with the target number keys, that is to say, the number of displayed drop-down controls is the same as the number of target number keys.
  • the drop-down control corresponding to each target number button displays the first-level business name corresponding to the target number button.
  • the first-level service name corresponding to the target number key is displayed.
  • the name of the second-level sub-service continues to be displayed in the area, thereby realizing the re-display of the required first-level sub-service, and does not require the user to listen to the first voice guidance information, and does not require the electronic device to re-acquire the name of the first-level sub-service and the second-level sub-service.
  • the corresponding relationship between numbers shortens the time for users to obtain effective information.
  • FIG. 3 includes the following steps:
  • Step 301 A hotline is detected.
  • the electronic device can detect whether the dialed or received phone number belongs to the preset hotline list or the hotline list maintained by the server, so as to determine whether the phone number is a hotline, so as to determine whether Voice guidance information detected.
  • Step 302 Convert voice guidance information into text.
  • the content of the voice guidance information at the opposite end is converted into text in real time.
  • Step 303 Display the obtained sub-service names on the numeric keyboard one by one.
  • the first-level menu can also be stored, that is, the corresponding relationship between the first-level sub-service name and the first number can be stored, so as to be directly displayed next time.
  • Step 304 Detect whether the sub-service contains voice guidance information.
  • the electronic device After the user presses a number key corresponding to a certain first-level sub-service, the electronic device continues to detect whether the second voice guidance information in the first-level sub-service contains a lower-level service (that is, a second-level sub-service).
  • the second voice guidance information contains secondary sub-services
  • repeat steps 302 and 303 and display and store the secondary menu, that is, the correspondence between the names of the secondary sub-services and the second numbers.
  • Step 305 Whether to return the interface where the first-level sub-service is located.
  • the electronic device cancels the display of the name of the second-level sub-service, and directly displays the corresponding first-level sub-service in the first area associated with the first number button name.
  • the step ends.
  • the first voice guidance information is converted into a visualized first-level sub-service name and displayed in the first area associated with the corresponding first number key, so that the first-level sub-service can be presented through a visual number keyboard interface.
  • the sub-service name avoids the problem that it is difficult for the user to obtain effective information when listening to the voice guidance, so that the user can accurately click the number button corresponding to the desired sub-service through the first-level sub-service name displayed on the digital keyboard interface, which is convenient for the user to operate.
  • the business name display method provided in the embodiment of the present application may be executed by a business name display device, or a control module in the business name display device for executing the business name display method.
  • the service name display device provided in the embodiment of the present application is described by taking the service name display device executing the service name display method as an example.
  • the business name display device includes:
  • the first obtaining module 401 is configured to obtain the first-level sub-service name and first number corresponding to the first-level sub-service when it is detected that the first voice guidance information of the service contains a first-level sub-service;
  • the first display module 402 is configured to display the first-level sub-service name in the first area associated with the first number key, where the first number key is a key corresponding to the first number on the number keyboard.
  • the first-level sub-services include N;
  • the first obtaining module is specifically configured to perform semantic analysis on the first voice guidance information, and respectively obtain the first-level sub-service name and the first number corresponding to each of the N first-level sub-services;
  • the first display module is specifically configured to, whenever a first-level sub-service name and a first number corresponding to a first-level sub-service are obtained, in the first area associated with the first number key corresponding to the first number, Displays the name of the first-level sub-business corresponding to this first-level sub-business.
  • the business name display device also includes:
  • the first receiving module is configured to receive the user's first input to the first number key corresponding to any one of the primary sub-services;
  • the second acquiring module is configured to, in response to the first input, acquire the corresponding second-level sub-service when detecting that the second voice guidance information of the first-level sub-service contains the second-level sub-service Secondary sub-business name and second digit;
  • the second display module is configured to cancel the display of the first-level sub-service name, and display the second-level sub-service name in the second area associated with the second number key corresponding to the second number.
  • the business name display device also includes:
  • the first storage module is used to store a first-level menu, wherein the first-level menu includes the correspondence between the first-level sub-service name and the first number;
  • the second storage module is used to store the secondary menu, wherein the secondary menu includes the corresponding relationship between the secondary sub-service name and the second number.
  • the business name display device also includes:
  • the second receiving module is configured to receive the user's second input of the return button in the interface where the name of the secondary sub-service is located;
  • the third display module is configured to, in response to the second input, cancel displaying the name of the second-level sub-service, and display the corresponding first-level sub-service name in the first area associated with the first number key.
  • the business name display device also includes:
  • the fourth display module is used to display the drop-down control in the third area associated with the target number key, the first-level business name corresponding to the target number key is displayed in the drop-down control, and the target number key is the number key in the number keyboard. at least one number key;
  • a third receiving module configured to receive a third input from a user on a target drop-down control in at least one displayed drop-down control
  • the fifth display module is configured to, in response to the third input, display the primary service name corresponding to the target number key in the first area associated with the target number key corresponding to the target drop-down control.
  • the first acquisition module detects that the first voice guidance information of the service contains a first-level sub-service, obtain the first-level sub-service name and the first number corresponding to the first-level sub-service, and then Through the first display module, the first-level sub-service name is displayed in the first area associated with the first number key, and the first voice guidance information is converted into a visualized first-level sub-service name and displayed on the corresponding first number key.
  • the name of the first-level sub-service can be presented through the visual numeric keyboard interface, which avoids the problem that it is difficult for the user to obtain effective information when listening to the voice guidance, and enables the user to display the first-level sub-service name through the numeric keyboard interface. Accurately click the number button corresponding to the required sub-service, which is convenient for the user to operate.
  • the service name display device in the embodiment of the present application may be a device, or may be a component, an integrated circuit, or a chip in a terminal.
  • the device may be a mobile electronic device or a non-mobile electronic device.
  • the mobile electronic device may be a mobile phone, a tablet computer, a notebook computer, a handheld computer, a vehicle electronic device, a wearable device, an ultra-mobile personal computer (ultra-mobile personal computer, UMPC), a netbook or a personal digital assistant (personal digital assistant).
  • non-mobile electronic devices can be servers, network attached storage (Network Attached Storage, NAS), personal computer (personal computer, PC), television (television, TV), teller machine or self-service machine, etc., this application Examples are not specifically limited.
  • Network Attached Storage NAS
  • personal computer personal computer, PC
  • television television
  • teller machine or self-service machine etc.
  • the device for displaying a business name in the embodiment of the present application may be a device with an operating system.
  • the operating system may be an Android (Android) operating system, an ios operating system, or other possible operating systems, which are not specifically limited in this embodiment of the present application.
  • the service name display device provided by the embodiment of the present application can realize various processes realized by the method embodiments in FIG. 1 to FIG. 3 , and details are not repeated here to avoid repetition.
  • the embodiment of the present application further provides an electronic device 500, including a processor 501, a memory 502, and programs or instructions stored in the memory 502 and operable on the processor 501,
  • an electronic device 500 including a processor 501, a memory 502, and programs or instructions stored in the memory 502 and operable on the processor 501,
  • the program or instruction is executed by the processor 501, each process of the above-mentioned information selection method embodiment can be realized, and the same technical effect can be achieved. To avoid repetition, details are not repeated here.
  • the electronic devices in the embodiments of the present application include the above-mentioned mobile electronic devices and non-mobile electronic devices.
  • FIG. 6 is a schematic diagram of a hardware structure of an electronic device 600 implementing various embodiments of the present application.
  • the electronic device 600 includes but is not limited to: a radio frequency unit 601, a network module 602, an audio output unit 603, an input unit 604, a sensor 605, a display unit 606, a user input unit 607, an interface unit 608, a memory 609, and a processor 610, etc. part.
  • the electronic device 600 can also include a power supply (such as a battery) for supplying power to various components, and the power supply can be logically connected to the processor 610 through the power management system, so that the management of charging, discharging, and function can be realized through the power management system. Consumption management and other functions.
  • a power supply such as a battery
  • the structure of the electronic device shown in FIG. 6 does not constitute a limitation to the electronic device, and the electronic device may include more or fewer components than shown in the figure, or combine some components, or arrange different components, which will not be repeated here. .
  • the processor 610 is configured to obtain a first-level sub-service name and a first number corresponding to the first-level sub-service when it is detected that the first voice guidance information of the service contains a first-level sub-service;
  • the display unit 606 is configured to display the first-level sub-service name in the first area associated with the first number key, where the first number key is a key corresponding to the first number on the number keyboard.
  • the first-level sub-services include N;
  • the processor 610 is configured to perform semantic analysis on the first voice guidance information, and respectively obtain the first-level sub-service name and the first number corresponding to each of the N first-level sub-services;
  • the display unit 606 is configured to display the first-level sub-service name and the first number corresponding to each first-level sub-service in the first area associated with the first number key corresponding to the first-level sub-service.
  • the first-level sub-business name corresponding to the sub-business.
  • the user input unit 607 is configured to receive the user's first input to the first number key corresponding to any one of the primary sub-services;
  • the processor 610 is configured to, in response to the first input, obtain the second voice guidance information corresponding to the second level sub-service when it is detected that the second voice guidance information of the first-level sub-service includes the second-level sub-service.
  • the display unit 606 is configured to cancel the display of the first-level sub-service name, and display the second-level sub-service name in the second area associated with the second number key corresponding to the second number.
  • the memory 609 is used to store a first-level menu, where the first-level menu includes the correspondence between the first-level sub-service name and the first number; store a second-level menu, where the second-level menu includes The corresponding relationship between the name of the second-level sub-service and the second number.
  • the user input unit 607 is configured to receive the user's second input of the return button in the interface where the name of the secondary sub-service is located;
  • the display unit 606 is configured to, in response to the second input, cancel displaying the name of the second-level sub-service, and display the corresponding first-level sub-service name in the first area associated with the first number key.
  • the display unit 606 is configured to display a drop-down control in the third area associated with the target number key, the drop-down control displays the first-level service name corresponding to the target number key, and the target number key is a number At least one number key in the keyboard;
  • a user input unit 607 configured to receive a third input from a user on a target drop-down control in at least one displayed drop-down control
  • the display unit 606 is configured to, in response to the third input, display the primary service name corresponding to the target number key in the first area associated with the target number key corresponding to the target drop-down control.
  • the first voice guidance information of the service when the first voice guidance information of the service is detected to contain a first-level sub-service, the first-level sub-service name and the first number corresponding to the first-level sub-service are obtained, and then the first The first-level sub-service name is displayed in the first area associated with the first number button corresponding to the number, and the first voice guidance information is converted into a visual first-level sub-service name and displayed on the first-level sub-service name associated with the corresponding first number button.
  • the name of the first-level sub-service can be presented through the visualized number keyboard interface, which avoids the problem that it is difficult for the user to obtain effective information when listening to the voice guidance, and enables the user to accurately click on the name of the first-level sub-service displayed on the number keyboard interface
  • the number keys corresponding to the required sub-services are convenient for users to operate.
  • the input unit 604 may include a graphics processor (Graphics Processing Unit, GPU) 6041 and a microphone 6042, and the graphics processor 6041 is used for the image capture device (such as the image data of the static picture or video obtained by the camera) for processing.
  • the display unit 606 may include a display panel 6061, and the display panel 6061 may be configured in the form of a liquid crystal display, an organic light emitting diode, or the like.
  • the user input unit 607 includes a touch panel 6071 and other input devices 6072 .
  • the touch panel 6071 is also called a touch screen.
  • the touch panel 6071 may include two parts, a touch detection device and a touch controller.
  • Other input devices 6072 may include, but are not limited to, physical keyboards, function keys (such as volume control buttons, switch buttons, etc.), trackballs, mice, and joysticks, which will not be repeated here.
  • Memory 609 may be used to store software programs as well as various data, including but not limited to application programs and operating systems.
  • Processor 610 may integrate an application processor and a modem processor, wherein the application processor mainly processes operating systems, user interfaces, and application programs, and the modem processor mainly processes wireless communications. It can be understood that, the foregoing modem processor may not be integrated into the processor 610 .
  • the embodiment of the present application also provides a readable storage medium, on which a program or instruction is stored, and when the program or instruction is executed by the processor, each process of the above-mentioned business name display method embodiment is realized, and the same Technical effects, in order to avoid repetition, will not be repeated here.
  • the processor is the processor in the electronic device described in the above embodiments.
  • the readable storage medium includes computer readable storage medium, such as computer read-only memory (Read-Only Memory, ROM), random access memory (Random Access Memory, RAM), magnetic disk or optical disk, etc.
  • the embodiment of the present application further provides a chip, the chip includes a processor and a communication interface, the communication interface is coupled to the processor, and the processor is used to run programs or instructions to implement the above embodiment of the business name display method Each process, and can achieve the same technical effect, in order to avoid repetition, will not repeat them here.
  • chip mentioned in the embodiment of the present application may also be referred to as a system-on-chip, system-on-chip, system-on-a-chip, or system-on-a-chip.
  • the embodiment of the present application also provides a computer program product, the computer program product includes a processor, a memory, and a program or instruction stored in the memory and operable on the processor, the program or instruction is executed by the
  • the above-mentioned processor is executed, each process of the above-mentioned service name display method embodiment can be realized, and the same technical effect can be achieved. In order to avoid repetition, details are not repeated here.
  • the embodiment of the present application further provides an electronic device, which is configured to execute each process of the above embodiment of the service name display method, and can achieve the same technical effect. To avoid repetition, details are not repeated here.
  • the term “comprising”, “comprising” or any other variation thereof is intended to cover a non-exclusive inclusion such that a process, method, article or apparatus comprising a set of elements includes not only those elements, It also includes other elements not expressly listed, or elements inherent in the process, method, article, or device. Without further limitations, an element defined by the phrase “comprising a " does not preclude the presence of additional identical elements in the process, method, article, or apparatus comprising that element.
  • the scope of the methods and devices in the embodiments of the present application is not limited to performing functions in the order shown or discussed, and may also include performing functions in a substantially simultaneous manner or in reverse order according to the functions involved. Functions are performed, for example, the described methods may be performed in an order different from that described, and various steps may also be added, omitted, or combined. Additionally, features described with reference to certain examples may be combined in other examples.

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Abstract

本申请实施例提供了一种业务名称显示方法、装置、电子设备及存储介质，属于信息显示技术领域。所述方法包括：在检测到业务的第一语音指导信息中包含有一级子业务的情况下，获取所述一级子业务相对应的一级子业务名称和第一数字；在第一数字按键关联的第一区域中显示所述一级子业务名称，所述第一数字按键为所述第一数字在数字键盘中对应的按键。

Description

业务名称显示方法、装置、电子设备及存储介质
交叉引用
本发明要求在2021年06月17日提交中国专利局、申请号为202110671726.8、发明名称为“业务名称显示方法、装置、电子设备及存储介质”的中国专利申请的优先权，该申请的全部内容通过引用结合在本发明中。
技术领域
本申请属于信息识别技术领域，具体涉及一种业务名称显示方法、装置、电子设备及存储介质。
背景技术
随着移动通信技术的迅速发展，各种移动电子设备以及非移动电子设备已成为人们生活中各方面不可或缺的工具。日常生活中，人们常常需要通过拨打热线电话来办理或咨询业务，例如拨打移动热线电话10086查询话费。
在拨打热线电话的过程中，往往先有一段语音业务指导，指引用户点击数字键盘，导向用户需要的子业务，如按1查询话费，按0转人工服务等。但用户在接听一长段语音业务指导时难免会听漏、记不住、或是理解有误；对于听力障碍人群或者老年人来说更是如此，在嘈杂街区或会议室等场景也不适合接听语音指导。
发明内容
本申请实施例的目的是提供一种业务名称显示方法、装置、电子设备及存储介质，以解决现有技术中用户接听语音指导时难以获取有效信息的问题。
第一方面，本申请实施例提供了一种业务名称显示方法，包括：
在检测到业务的第一语音指导信息中包含有一级子业务的情况下，获取所述一级子业务相对应的一级子业务名称和第一数字；
在第一数字按键关联的第一区域中显示所述一级子业务名称，所述第一数字按键为所述第一数字在数字键盘中对应的按键。
第二方面，本申请实施例提供了一种业务名称显示装置，包括：
第一获取模块，用于在检测到业务的第一语音指导信息中包含有一级子业务的情况下，获取所述一级子业务相对应的一级子业务名称和第一数字；
第一显示模块，用于在第一数字按键关联的第一区域中显示所述一级子业务名称，所述第一数字按键为所述第一数字在数字键盘中对应的按键。
第三方面，本申请实施例提供了一种电子设备，包括处理器，存储器及存储在所述存储器上并可在所述处理器上运行的程序或指令，所述程序或指令被所述处理器执行时实现如第一方面所述的业务名称显示方法的步骤。
第四方面，本申请实施例提供了一种可读存储介质，所述可读存储介质上存储有程序或指令，所述程序或指令被处理器执行时实现如第一方面所述的业务名称显示方法的步骤。
第五方面，本申请实施例提供了一种芯片，所述芯片包括处理器和通信接口，所述通信接口和所述处理器耦合，所述处理器用于运行程序或指令，实现如第一方面所述的业务名称显示方法。
第六方面，提供了一种计算机程序产品/程序产品，所述计算机程序/程序产品被存储在非瞬态的存储介质中，所述程序/程序产品被至少一个处理器执行以实现如第一方面所述的业务名称显示方法。
第七方面，提供了一种电子设备，所述电子设备被配置成用于执行如第一方面所述的业务名称显示方法。
在本申请实施例中，通过在检测到业务的第一语音指导信息中包含有一级子业务的情况下，获取一级子业务相对应的一级子业务名称和第一数字，然后在第一数字对应的第一数字按键关联的第一区域中显示一级子业务名称，实现了将第一语音指导信息转化为可视化的一级子业务名称并显示在对应的 第一数字按键关联的第一区域中，使得能够通过可视化的数字键盘界面呈现一级子业务名称，避免了用户接听语音指导时难以得到有效信息的问题，使得用户通过数字键盘界面所显示的一级子业务名称能够准确的点击所需子业务对应的数字按键，方便了用户操作。
附图说明
图1为本申请实施例提供的业务名称显示方法的流程示意图之一；
图2为本申请实施例提供的一级子业务名称的显示示意图；
图3为本申请实施例提供的业务名称显示方法的流程示意图之二；
图4为本申请实施例提供的业务名称显示装置的模块框图；
图5为本申请实施例提供的电子设备的框图之一；
图6为本申请实施例提供的电子设备的框图之二。
具体实施方式
下面将结合本申请实施例中的附图，对本申请实施例中的技术方案进行清楚地描述，显然，所描述的实施例是本申请一部分实施例，而不是全部的实施例。基于本申请中的实施例，本领域普通技术人员获得的所有其他实施例，都属于本申请保护的范围。
本申请的说明书和权利要求书中的术语“第一”、“第二”等是用于区别类似的对象，而不用于描述特定的顺序或先后次序。应该理解这样使用的数据在适当情况下可以互换，以便本申请的实施例能够以除了在这里图示或描述的那些以外的顺序实施，且“第一”、“第二”等所区分的对象通常为一类，并不限定对象的个数，例如第一对象可以是一个，也可以是多个。此外，说明书以及权利要求中“和/或”表示所连接对象的至少其中之一，字符“/”，一般表示前后关联对象是一种“或”的关系。
下面结合附图，通过具体的实施例及其应用场景对本申请实施例提供的信息选取方法进行详细地说明。
如图1所示，为本申请实施例所提供的业务名称显示方法的步骤流程图，所述方法包括如下步骤：
步骤101：在检测到业务的第一语音指导信息中包含有一级子业务的情况下，获取所述一级子业务相对应的一级子业务名称和第一数字。
语音指导用于语音提示用户下一步操作内容。例如，用户在接听到业务的语音指导信息时，能够按照该语音指导信息的提示进行下一步操作，以办理业务或进行咨询。
具体的，由于热线电话通常包含语音指导，因此在用户拨打电话或接听电话的过程中，电子设备可以检测所拨打或接听的电话号码是否属于预设的热线电话名单或服务器维护的热线电话名单，以确定该电话号码是否为热线电话，从而确定是否检测到业务的语音指导信息。
例如，若用户拨打电话“10086”，电子设备可以确定该拨打的电话号码属于热线电话，从而可以确定检测到业务的语音指导信息。
当然，电子设备也可以直接监听用户与对端的通话，并分析通话内容，确定是否包含业务的语音指导信息。
此外，业务的第一语音指导信息中可能包含有下一级的子业务(也就是一级子业务)，且不同的一级子业务对应不同的第一数字，使得用户在点击不同的第一数字后能够进入相对应的一级子业务。
在检测业务的语音指导信息中是否包含有子业务的过程中，可以预先针对不同的业务预先设定不同的子业务关键字，然后在语音指导信息中包含该些预先设定的子业务关键字的情况下，便可确定语音指导信息中包含子业务，同时能够识别到子业务名称。
例如针对“10086”业务，可以设定“普通话服务”、“English Service”、“业务查询”、“业务办理”、“家庭宽带”、“人工服务”等关键字，在业务的第一语音指导信息中包含上述关键字中的至少一项时，可确定第一语音指导信息中包含有一级子业务。
此外，具体的，业务的语音指导通常会指引用户点击数字键盘上的数字 按键，导向用户需要的子业务，也就是在同一级业务中，子业务名称和数字成对出现。接上述举例，在“10086”业务的语音指导信息中包括：“普通话服务请按1”、“for English Service please click 2(英文服务请按2)”等指导内容。在该些指导内容中，“普通话服务”和数字“1”相对应，“for English Service(英文服务)”和数字“2”相对应，当然也可以理解为出现在相同语句中的子业务名称和数字相对应。
需要说明的是，在检测到业务的第一语音指导信息中包含有一级子业务的情况下，可以实时将第一语音指导信息的语音内容转换为文本，以方便获取一级子业务名称和第一数字。
步骤102，在第一数字按键关联的第一区域中显示一级子业务名称。
其中，第一数字按键为第一数字在数字键盘中对应的按键。例如若获取到第一数字为“1”，则第一数字按键为数字1在电子设备数字键盘中对应的按键。
第一数字按键关联的第一区域可以为第一数字按键的上方位置、下方位置等，在此不对此进行具体限定。
通过在第一数字按键关联的第一区域中显示一级子业务名称，实现了将业务的第一语音指导信息转化为数字键盘上对应的一级子业务名称，且一级子业务名称与第一数字按键对应显示，避免了用户接听语音指导时难以得到有效信息的问题，使得用户通过数字键盘中可视化显示的一级子业务名称，能够准确的点击所需子业务对应的数字按键，方便了用户操作。
这样，本实施例通过在检测到业务的第一语音指导信息中包含有一级子业务的情况下，获取一级子业务相对应的一级子业务名称和第一数字，然后在第一数字对应的第一数字按键关联的第一区域中显示一级子业务名称，实现了将第一语音指导信息转化为可视化的一级子业务名称并显示在对应的第一数字按键关联的第一区域中，避免了用户接听语音指导时难以得到有效信息的问题，使得用户通过数字键盘界面所显示的一级子业务名称能够准确的点击所需子业务对应的数字按键，方便了用户操作。
可选地，在本实施例中，所述一级子业务包括N个；
所述获取所述一级子业务相对应的一级子业务名称和第一数字，包括：
对所述第一语音指导信息进行语义分析，分别获取N个一级子业务中每个一级子业务相对应的一级子业务名称和第一数字；
所述在第一数字按键关联的第一区域中显示所述一级子业务名称，包括：
每获取到一个一级子业务相对应的一级子业务名称和第一数字，在该第一数字所对应的第一数字按键关联的第一区域中，显示该一级子业务相对应的一级子业务名称。
具体的，N大于等于1，对第一语音指导信息进行语音分析时，可以进行逐句语义分析，然后得到N个一级子业务中每个一级子业务相对应的子业务名称和第一数字，然后每获取到一个一级子业务相对应的一级子业务名称和第一数字，便在该第一数字所对应的第一数字按键关联的第一区域中，显示该一级子业务相对应的一级子业务名称，使得用户能够在数字键盘上快速查看到已获取到的一级子业务名称，避免了N个一级子业务全部获取完全后再显示在数字键盘上时，用户获取信息速度慢的问题。
例如，作为一个示例，如图2所示，为***客服的显示界面。在电子设备对第一语音指导信息进行语义分析，分析得到“普通话服务请按1”时，可以在数字键盘上数字按键1的下方区域显示“普通话服务”；然后再分析得到“for English Service please click 2”时，可以在数字键盘上数字按键2的下方区域显示“for English Service”，以实现对每个一级子业务的一级子业务名称的逐个快速显示。
此外，可选地，在本实施例中，所述在第一数字按键关联的第一区域中显示所述一级子业务名称之后，还包括：
接收用户对任意一个一级子业务所对应的第一数字按键的第一输入；
响应于所述第一输入，在检测到该一级子业务的第二语音指导信息中包含有二级子业务的情况下，获取所述二级子业务相对应的二级子业务名称和第二数字；
取消显示所述一级子业务名称，并在所述第二数字对应的第二数字按键关联的第二区域中，显示所述二级子业务名称。
具体的，第一输入可以为点击输入、长按输入、双击输入等，当然第一输入也可以为第一操作，在此并不对此进行限定。用户通过对任意一个一级子业务所对应的第一数字按键执行第一输入，能够进入该一级子业务。
一级子业务的第二语音指导信息中可能包含有下一级的子业务(也就是二级子业务)，且不同的二级子业务对应不同的第二数字，使得用户点击相应的第二数字后能够进入所需的二级子业务。
具体的，由于数字键盘上第一数字按键关联的第一区域中显示有一级子业务名称，为了避免一级子业务名称与二级子业务名称同时显示时容易出现显示混淆的情况，可以取消显示已显示的一级子业务名称，并在第二数字对应的第二数字按键关联的第二区域中显示二级子业务名称，以实现将第二语音指导信息转化为数字键盘上对应的二级子业务名称，即实现二级子业务名称在数字键盘上的可视化显示，使得用户能够方便快捷的获取有效信息，避免了用户接听语音指导时难以得到有效信息的问题。
需要说明的是，第一数字和第二数字可以相同，也可以不同，这取决于子业务名称与数字之间的对应关系，在此并不对此进行具体限定。
第二区域与第一区域可以重合，也可以不重合。例如，第二区域与第一区域均可以为数字的下方位置，此时在第一数字与第二数字相同时，第一区域与第二区域相重合，而在第一数字与第二数字不同时，第一区域与第二区域不重合；再例如，第一区域可以为数字的上方位置，第二区域可以为数字的下方位置，此时无论第一数字与第二数字是否相同，第一区域和第二区域均不重合。
此外，可选地，在本实施例中，所述接收用户对任意一个一级子业务所对应的第一数字按键的第一输入之前，还包括：
存储一级菜单，其中所述一级菜单包括所述一级子业务名称和第一数字之间的对应关系；
所述在所述第二数字对应的第二数字按键关联的第二区域中，显示所述二级子业务名称之后，还包括：
存储二级菜单，其中所述二级菜单包括所述二级子业务名称和第二数字之间的对应关系。
具体的，电子设备在接收对第一数字按键的第一输入之前，可以存储一级菜单，即存储一级子业务名称和第一数字之间的对应关系，从而使得用户在需要返回重新获取一级菜单内容(也就是一级子业务)时，能够将一级子业务名称直接显示在相对应的第一数字关联的第一区域中，而不需要用户重听第一语音指导信息，也不需要电子设备重新获取一级子业务名称和第一数字，使得用户能够快速获取有效信息。
当然，电子设备通过存储二级菜单，即存储二级子业务名称和第二数字之间的对应关系，使得用户在需要返回重新获取二级菜单内容(也就是二级子业务)时，能够将二级子业务名称直接显示在相对应的第二数字关联的第二区域中，而不需要用户重听第二语音指导信息，也不需要电子设备重新获取二级子业务名称和第二数字，使得用户能够快速获取有效信息，缩短了用户获取有效信息的时间。
可选地，在本实施例中，所述在所述第二数字对应的第二数字按键关联的第二区域中，显示所述二级子业务名称之后，还包括：
在所述二级子业务名称所在的界面中，接收用户对返回按键的第二输入；
响应于所述第二输入，取消显示所述二级子业务名称，并在所述第一数字按键关联的第一区域中，显示所对应的一级子业务名称。
具体的，返回按键指示返回一级子业务名称所在的界面，该返回按键可以为数字按键，还可以为“*”或“#”等按键，这由不同业务的运营商所设置，在此不对此进行限定。
第二输入可以为点击输入、长按输入、双击输入等，当然第二输入也可以为第二操作，在此并不对此进行限定。
电子设备接收到用户对返回按键的第二输入后，可以响应该第二输入， 取消显示二级子业务名称，并在第一数字按键关联的第一区域中，显示所对应的一级子业务名称。这实现了电子设备能够基于用户输入，直接将上一级菜单的一级子业务名称显示在数字键盘上对应的第一数字关联的第一区域中，不需要用户重听第一语音指导信息，也不需要电子设备重新获取一级子业务名称和第二数字之间的对应关系，缩短了用户获取有效信息的时间。
另外，可选地，在本实施例中，所述在所述第二数字对应的第二数字按键关联的第二区域中，显示所述二级子业务名称之后，还包括：
在目标数字按键关联的第三区域中显示下拉控件，所述下拉控件中显示有该目标数字按键所对应的一级业务名称，所述目标数字按键为数字键盘中的至少一个数字按键；
接收用户对所显示的至少一个下拉控件中目标下拉控件的第三输入；
响应于所述第三输入，在所述目标下拉控件所对应的目标数字按键关联的第一区域中，显示该目标数字按键对应的一级业务名称。
具体的，目标数字按键可以为对应有一级业务名称的数字按键，即可以为第一数字按键；第二数字按键与第一数字按键可以相同，也可以不同，当然在第二数字按键与第一数字按键相同的情况下，目标数字按键也可以为第二数字按键。
第三区域可以为目标数字按键的右下角区域、右上角区域等，在此并不对此进行具体限制。
第三输入可以为点击输入、长按输入、双击输入等，当然第三输入也可以为第三操作，在此并不对此进行限定。
在目标数字按键关联的第三区域中显示下拉控件，也就是说所显示的下拉控件的数量与目标数字按键的数量相同。
此外，每个目标数字按键所对应的下拉控件中显示有该目标数字按键所对应的一级业务名称，用户在针对其中的目标下拉控件执行第三输入时，在该目标下拉控件所对应的目标数字按键关联的第一区域中，显示该目标数字按键对应的一级业务名称。这实现了电子设备直接将已经显示过的一级业务 名称显示在该目标数字按键关联的第一区域中，而其他数字按键所显示内容不发生变化，也就是说第二数字按键关联的第二区域中继续显示二级子业务名称，从而实现了所需一级子业务的再次显示，且不需要用户重听第一语音指导信息，也不需要电子设备重新获取一级子业务名称和第二数字之间的对应关系，缩短了用户获取有效信息的时间。
可选地，下面结合图3，对本申请的一个实施例进行说明，在该实施例中包括如下步骤：
步骤301：检测到热线电话。
用户拨打电话或接听电话的过程中，电子设备可以检测所拨打或接听的电话号码是否属于预设的热线电话名单或服务器维护的热线电话名单，以确定该电话号码是否为热线电话，从而确定是否检测到语音指导信息。
步骤302：将语音指导信息转换为文本。
若为热线电话，则实时将对端的语音指导信息内容转换为文本。
例如，转换对端语音为文本“普通话服务请按1，for English Service please click 2…”。
步骤303：将获取到的子业务名称逐个显示在数字键盘。
对热线电话的语音文本进行语义分析，识别得到相对应的子业务名称和数字，记录对应的子业务名称和数字，并记录此时的菜单级别为1；每识别一个一级子业务所对应的一级子业务名称和第一数字，在第一数字所对应的第一数字按键关联的第一区域中，显示该一级子业务对应的一级子业务名称，此时所显示界面可以如图2所示。
当然，还可以存储一级菜单，即存储一级子业务名称与第一数字之间的对应关系，以便于下次直接显示。
步骤304：检测子业务是否包含语音指导信息。
用户按下某个一级子业务所对应的数字按键后，电子设备继续检测该一级子业务中的第二语音指导信息是否含有更下一级的业务(也就是二级子业务)。
若第二语音指导信息中包含有二级子业务，则重复步骤302和303，并显示存储二级菜单，也就是二级子业务名称与第二数字之间的对应关系。
步骤305：是否返回一级子业务所在界面。
若用户在二级子业务名称所在的界面中，点击了返回按键，则电子设备取消显示二级子业务名称，并在第一数字按键关联的第一区域中，直接显示对应的一级子业务名称。
当进入具体子业务获取不到语音指导信息时或电话挂断后，结束步骤。
这样，通过上述过程，实现了将第一语音指导信息转化为可视化的一级子业务名称并显示在对应的第一数字按键关联的第一区域中，使得能够通过可视化的数字键盘界面呈现一级子业务名称，避免了用户接听语音指导时难以得到有效信息的问题，使得用户通过数字键盘界面所显示的一级子业务名称能够准确的点击所需子业务对应的数字按键，方便了用户操作。
需要说明的是，本申请实施例提供的业务名称显示方法，执行主体可以为业务名称显示装置，或者该业务名称显示装置中的用于执行业务名称显示方法的控制模块。本申请实施例中以业务名称显示装置执行业务名称显示方法为例，说明本申请实施例提供的业务名称显示装置。
如图4所示，该业务名称显示装置包括：
第一获取模块401，用于在检测到业务的第一语音指导信息中包含有一级子业务的情况下，获取所述一级子业务相对应的一级子业务名称和第一数字；
第一显示模块402，用于在第一数字按键关联的第一区域中显示所述一级子业务名称，所述第一数字按键为所述第一数字在数字键盘中对应的按键。
可选地，所述一级子业务包括N个；
所述第一获取模块具体用于，对所述第一语音指导信息进行语义分析，分别获取N个一级子业务中每个一级子业务相对应的一级子业务名称和第一数字；
所述第一显示模块具体用于，每获取到一个一级子业务相对应的一级子 业务名称和第一数字，在该第一数字所对应的第一数字按键关联的第一区域中，显示该一级子业务相对应的一级子业务名称。
可选地，所述业务名称显示装置还包括：
第一接收模块，用于接收用户对任意一个一级子业务所对应的第一数字按键的第一输入；
第二获取模块，用于响应于所述第一输入，在检测到该一级子业务的第二语音指导信息中包含有二级子业务的情况下，获取所述二级子业务相对应的二级子业务名称和第二数字；
第二显示模块，用于取消显示所述一级子业务名称，并在所述第二数字对应的第二数字按键关联的第二区域中，显示所述二级子业务名称。
可选地，所述业务名称显示装置还包括：
第一存储模块，用于存储一级菜单，其中所述一级菜单包括所述一级子业务名称和第一数字之间的对应关系；
第二存储模块，用于存储二级菜单，其中所述二级菜单包括所述二级子业务名称和第二数字之间的对应关系。
可选地，所述业务名称显示装置还包括：
第二接收模块，用于在所述二级子业务名称所在的界面中，接收用户对返回按键的第二输入；
第三显示模块，用于响应于所述第二输入，取消显示所述二级子业务名称，并在所述第一数字按键关联的第一区域中，显示所对应的一级子业务名称。
可选地，所述业务名称显示装置还包括：
第四显示模块，用于在目标数字按键关联的第三区域中显示下拉控件，所述下拉控件中显示有该目标数字按键所对应的一级业务名称，所述目标数字按键为数字键盘中的至少一个数字按键；
第三接收模块，用于接收用户对所显示的至少一个下拉控件中目标下拉控件的第三输入；
第五显示模块，用于响应于所述第三输入，在所述目标下拉控件所对应的目标数字按键关联的第一区域中，显示该目标数字按键对应的一级业务名称。
本申请实施例中，通过第一获取模块在检测到业务的第一语音指导信息中包含有一级子业务的情况下，获取一级子业务相对应的一级子业务名称和第一数字，然后通过第一显示模块在第一数字按键关联的第一区域中显示一级子业务名称，实现了将第一语音指导信息转化为可视化的一级子业务名称并显示在对应的第一数字按键关联的第一区域中，使得能够通过可视化的数字键盘界面呈现一级子业务名称，避免了用户接听语音指导时难以得到有效信息的问题，使得用户通过数字键盘界面所显示的一级子业务名称能够准确的点击所需子业务对应的数字按键，方便了用户操作。
本申请实施例中的业务名称显示装置可以是装置，也可以是终端中的部件、集成电路、或芯片。该装置可以是移动电子设备，也可以为非移动电子设备。示例性的，移动电子设备可以为手机、平板电脑、笔记本电脑、掌上电脑、车载电子设备、可穿戴设备、超级移动个人计算机(ultra-mobile personal computer，UMPC)、上网本或者个人数字助理(personal digital assistant，PDA)等，非移动电子设备可以为服务器、网络附属存储器(Network Attached Storage，NAS)、个人计算机(personal computer，PC)、电视机(television，TV)、柜员机或者自助机等，本申请实施例不作具体限定。
本申请实施例中的业务名称显示装置可以为具有操作***的装置。该操作***可以为安卓(Android)操作***，可以为ios操作***，还可以为其他可能的操作***，本申请实施例不作具体限定。
本申请实施例提供的业务名称显示装置能够实现图1至图3的方法实施例实现的各个过程，为避免重复，这里不再赘述。
可选地，如图5所示，本申请实施例还提供一种电子设备500，包括处理器501，存储器502，存储在存储器502上并可在所述处理器501上运行的 程序或指令，该程序或指令被处理器501执行时实现上述信息选取方法实施例的各个过程，且能达到相同的技术效果，为避免重复，这里不再赘述。
需要注意的是，本申请实施例中的电子设备包括上述所述的移动电子设备和非移动电子设备。
图6为实现本申请各个实施例的一种电子设备600的硬件结构示意图；
该电子设备600包括但不限于：射频单元601、网络模块602、音频输出单元603、输入单元604、传感器605、显示单元606、用户输入单元607、接口单元608、存储器609、以及处理器610等部件。
本领域技术人员可以理解，电子设备600还可以包括给各个部件供电的电源(比如电池)，电源可以通过电源管理***与处理器610逻辑相连，从而通过电源管理***实现管理充电、放电、以及功耗管理等功能。图6中示出的电子设备结构并不构成对电子设备的限定，电子设备可以包括比图示更多或更少的部件，或者组合某些部件，或者不同的部件布置，在此不再赘述。
其中，处理器610，用于在检测到业务的第一语音指导信息中包含有一级子业务的情况下，获取所述一级子业务相对应的一级子业务名称和第一数字；
显示单元606，用于在第一数字按键关联的第一区域中显示所述一级子业务名称，所述第一数字按键为所述第一数字在数字键盘中对应的按键。
可选地，所述一级子业务包括N个；
处理器610，用于对所述第一语音指导信息进行语义分析，分别获取N个一级子业务中每个一级子业务相对应的一级子业务名称和第一数字；
显示单元606，用于每获取到一个一级子业务相对应的一级子业务名称和第一数字，在该第一数字所对应的第一数字按键关联的第一区域中，显示该一级子业务相对应的一级子业务名称。
可选地，用户输入单元607，用于接收用户对任意一个一级子业务所对应的第一数字按键的第一输入；
处理器610，用于响应于所述第一输入，在检测到该一级子业务的第二语音指导信息中包含有二级子业务的情况下，获取所述二级子业务相对应的二级子业务名称和第二数字；
显示单元606，用于取消显示所述一级子业务名称，并在所述第二数字对应的第二数字按键关联的第二区域中，显示所述二级子业务名称。
可选地，存储器609，用于存储一级菜单，其中所述一级菜单包括所述一级子业务名称和第一数字之间的对应关系；存储二级菜单，其中所述二级菜单包括所述二级子业务名称和第二数字之间的对应关系。
可选地，用户输入单元607，用于在所述二级子业务名称所在的界面中，接收用户对返回按键的第二输入；
显示单元606，用于响应于所述第二输入，取消显示所述二级子业务名称，并在所述第一数字按键关联的第一区域中，显示所对应的一级子业务名称。
可选地，显示单元606，用于在目标数字按键关联的第三区域中显示下拉控件，所述下拉控件中显示有该目标数字按键所对应的一级业务名称，所述目标数字按键为数字键盘中的至少一个数字按键；
用户输入单元607，用于接收用户对所显示的至少一个下拉控件中目标下拉控件的第三输入；
显示单元606，用于响应于所述第三输入，在所述目标下拉控件所对应的目标数字按键关联的第一区域中，显示该目标数字按键对应的一级业务名称。
在本申请实施例中，通过在检测到业务的第一语音指导信息中包含有一级子业务的情况下，获取一级子业务相对应的一级子业务名称和第一数字，然后在第一数字对应的第一数字按键关联的第一区域中显示一级子业务名称，实现了将第一语音指导信息转化为可视化的一级子业务名称并显示在对应的第一数字按键关联的第一区域中，使得能够通过可视化的数字键盘界面呈现一级子业务名称，避免了用户接听语音指导时难以得到有效信息的问题，使 得用户通过数字键盘界面所显示的一级子业务名称能够准确的点击所需子业务对应的数字按键，方便了用户操作。
应理解的是，本申请实施例中，输入单元604可以包括图形处理器(Graphics Processing Unit，GPU)6041和麦克风6042，图形处理器6041对在视频捕获模式或图像捕获模式中由图像捕获装置(如摄像头)获得的静态图片或视频的图像数据进行处理。显示单元606可包括显示面板6061，可以采用液晶显示器、有机发光二极管等形式来配置显示面板6061。用户输入单元607包括触控面板6071以及其他输入设备6072。触控面板6071，也称为触摸屏。触控面板6071可包括触摸检测装置和触摸控制器两个部分。其他输入设备6072可以包括但不限于物理键盘、功能键(比如音量控制按键、开关按键等)、轨迹球、鼠标、操作杆，在此不再赘述。存储器609可用于存储软件程序以及各种数据，包括但不限于应用程序和操作***。处理器610可集成应用处理器和调制解调处理器，其中，应用处理器主要处理操作***、用户界面和应用程序等，调制解调处理器主要处理无线通信。可以理解的是，上述调制解调处理器也可以不集成到处理器610中。
本申请实施例还提供一种可读存储介质，可读存储介质上存储有程序或指令，该程序或指令被处理器执行时实现上述业务名称显示方法实施例的各个过程，且能达到相同的技术效果，为避免重复，这里不再赘述。
其中，所述处理器为上述实施例中所述的电子设备中的处理器。所述可读存储介质，包括计算机可读存储介质，如计算机只读存储器(Read-Only Memory，ROM)、随机存取存储器(Random Access Memory，RAM)、磁碟或者光盘等。
本申请实施例另提供了一种芯片，所述芯片包括处理器和通信接口，所述通信接口和所述处理器耦合，所述处理器用于运行程序或指令，实现上述业务名称显示方法实施例的各个过程，且能达到相同的技术效果，为避免重复，这里不再赘述。
应理解，本申请实施例提到的芯片还可以称为***级芯片、***芯片、 芯片***或片上***芯片等。
本申请实施例还提供了一种计算机程序产品，该计算机程序产品包括处理器、存储器及存储在所述存储器上并可在所述处理器上运行的程序或指令，所述程序或指令被所述处理器执行时，实现上述业务名称显示方法实施例的各个过程，且能达到相同的技术效果，为避免重复，这里不再赘述。
本申请实施例另提供了一种电子设备，电子设备被配置成用于执行上述业务名称显示方法实施例的各个过程，且能达到相同的技术效果，为避免重复，这里不再赘述。
需要说明的是，在本文中，术语“包括”、“包含”或者其任何其他变体意在涵盖非排他性的包含，从而使得包括一系列要素的过程、方法、物品或者装置不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种过程、方法、物品或者装置所固有的要素。在没有更多限制的情况下，由语句“包括一个……”限定的要素，并不排除在包括该要素的过程、方法、物品或者装置中还存在另外的相同要素。此外，需要指出的是，本申请实施方式中的方法和装置的范围不限按示出或讨论的顺序来执行功能，还可包括根据所涉及的功能按基本同时的方式或按相反的顺序来执行功能，例如，可以按不同于所描述的次序来执行所描述的方法，并且还可以添加、省去、或组合各种步骤。另外，参照某些示例所描述的特征可在其他示例中被组合。
通过以上的实施方式的描述，本领域的技术人员可以清楚地了解到上述实施例方法可借助软件加必需的通用硬件平台的方式来实现，当然也可以通过硬件，但很多情况下前者是更佳的实施方式。基于这样的理解，本申请的技术方案本质上或者说对现有技术做出贡献的部分可以以计算机软件产品的形式体现出来，该计算机软件产品存储在一个存储介质(如ROM/RAM、磁碟、光盘)中，包括若干指令用以使得一台电子设备(可以是手机，计算机，服务器，或者网络设备等)执行本申请各个实施例所述的方法。
上面结合附图对本申请的实施例进行了描述，但是本申请并不局限于上述的具体实施方式，上述的具体实施方式仅仅是示意性的，而不是限制性的， 本领域的普通技术人员在本申请的启示下，在不脱离本申请宗旨和权利要求所保护的范围情况下，还可做出很多形式，均属于本申请的保护之内。

Claims (17)

  1. 一种业务名称显示方法，包括：
    在检测到业务的第一语音指导信息中包含有一级子业务的情况下，获取所述一级子业务相对应的一级子业务名称和第一数字；
    在第一数字按键关联的第一区域中显示所述一级子业务名称，所述第一数字按键为所述第一数字在数字键盘中对应的按键。
  2. 根据权利要求1所述的业务名称显示方法，其中，所述一级子业务包括N个；
    所述获取所述一级子业务相对应的一级子业务名称和第一数字，包括：
    对所述第一语音指导信息进行语义分析，分别获取N个一级子业务中每个一级子业务相对应的一级子业务名称和第一数字；
    所述在第一数字按键关联的第一区域中显示所述一级子业务名称，包括：
    每获取到一个一级子业务相对应的一级子业务名称和第一数字，在该第一数字所对应的第一数字按键关联的第一区域中，显示该一级子业务相对应的一级子业务名称。
  3. 根据权利要求1或2所述的业务名称显示方法，其中，所述在第一数字按键关联的第一区域中显示所述一级子业务名称之后，还包括：
    接收用户对任意一个一级子业务所对应的第一数字按键的第一输入；
    响应于所述第一输入，在检测到该一级子业务的第二语音指导信息中包含有二级子业务的情况下，获取所述二级子业务相对应的二级子业务名称和第二数字；
    取消显示所述一级子业务名称，并在所述第二数字对应的第二数字按键关联的第二区域中，显示所述二级子业务名称。
  4. 根据权利要求3所述的业务名称显示方法，其中，所述接收用户对任 意一个一级子业务所对应的第一数字按键的第一输入之前，还包括：
    存储一级菜单，其中所述一级菜单包括所述一级子业务名称和第一数字之间的对应关系；
    所述在所述第二数字对应的第二数字按键关联的第二区域中，显示所述二级子业务名称之后，还包括：
    存储二级菜单，其中所述二级菜单包括所述二级子业务名称和第二数字之间的对应关系。
  5. 根据权利要求3所述的业务名称显示方法，其中，所述在所述第二数字对应的第二数字按键关联的第二区域中，显示所述二级子业务名称之后，还包括：
    在所述二级子业务名称所在的界面中，接收用户对返回按键的第二输入；
    响应于所述第二输入，取消显示所述二级子业务名称，并在所述第一数字按键关联的第一区域中，显示所对应的一级子业务名称。
  6. 根据权利要求3所述的业务显示方法，其中，所述在所述第二数字对应的第二数字按键关联的第二区域中，显示所述二级子业务名称之后，还包括：
    在目标数字按键关联的第三区域中显示下拉控件，所述下拉控件中显示有该目标数字按键所对应的一级业务名称，所述目标数字按键为数字键盘中的至少一个数字按键；
    接收用户对所显示的至少一个下拉控件中目标下拉控件的第三输入；
    响应于所述第三输入，在所述目标下拉控件所对应的目标数字按键关联的第一区域中，显示该目标数字按键对应的一级业务名称。
  7. 一种业务名称显示装置，包括：
    第一获取模块，用于在检测到业务的第一语音指导信息中包含有一级子 业务的情况下，获取所述一级子业务相对应的一级子业务名称和第一数字；
    第一显示模块，用于在第一数字按键关联的第一区域中显示所述一级子业务名称，所述第一数字按键为所述第一数字在数字键盘中对应的按键。
  8. 根据权利要求7所述的业务名称显示装置，其中，所述一级子业务包括N个；
    所述第一获取模块具体用于，对所述第一语音指导信息进行语义分析，分别获取N个一级子业务中每个一级子业务相对应的一级子业务名称和第一数字；
    所述第一显示模块具体用于，每获取到一个一级子业务相对应的一级子业务名称和第一数字，在该第一数字所对应的第一数字按键关联的第一区域中，显示该一级子业务相对应的一级子业务名称。
  9. 根据权利要求7或8所述的业务名称显示装置，其中，所述业务名称显示装置还包括：
    第一接收模块，用于接收用户对任意一个一级子业务所对应的第一数字按键的第一输入；
    第二获取模块，用于响应于所述第一输入，在检测到该一级子业务的第二语音指导信息中包含有二级子业务的情况下，获取所述二级子业务相对应的二级子业务名称和第二数字；
    第二显示模块，用于取消显示所述一级子业务名称，并在所述第二数字对应的第二数字按键关联的第二区域中，显示所述二级子业务名称。
  10. 根据权利要求9所述的业务名称显示装置，其中，所述业务名称显示装置还包括：
    第一存储模块，用于存储一级菜单，其中所述一级菜单包括所述一级子业务名称和第一数字之间的对应关系；
    第二存储模块，用于存储二级菜单，其中所述二级菜单包括所述二级子业务名称和第二数字之间的对应关系。
  11. 根据权利要求9所述的业务名称显示装置，其中，所述业务名称显示装置还包括：
    第二接收模块，用于在所述二级子业务名称所在的界面中，接收用户对返回按键的第二输入；
    第三显示模块，用于响应于所述第二输入，取消显示所述二级子业务名称，并在所述第一数字按键关联的第一区域中，显示所对应的一级子业务名称。
  12. 根据权利要求9所述的业务名称显示装置，其中，所述业务名称显示装置还包括：
    第四显示模块，用于在目标数字按键关联的第三区域中显示下拉控件，所述下拉控件中显示有该目标数字按键所对应的一级业务名称，所述目标数字按键为数字键盘中的至少一个数字按键；
    第三接收模块，用于接收用户对所显示的至少一个下拉控件中目标下拉控件的第三输入；
    第五显示模块，用于响应于所述第三输入，在所述目标下拉控件所对应的目标数字按键关联的第一区域中，显示该目标数字按键对应的一级业务名称。
  13. 一种电子设备，包括处理器，存储器及存储在所述存储器上并可在所述处理器上运行的程序或指令，所述程序或指令被所述处理器执行时实现如权利要求1至6任一项所述的业务名称显示方法的步骤。
  14. 一种可读存储介质，所述可读存储介质上存储程序或指令，所述程 序或指令被处理器执行时实现如权利要求1至6任一项所述的业务名称显示方法的步骤。
  15. 一种芯片，包括处理器和通信接口，所述通信接口和所述处理器耦合，所述处理器用于运行程序或指令，实现如权利要求1至6任一项所述的业务名称显示方法的步骤。
  16. 一种计算机程序产品，所述计算机程序产品被存储在存储介质中，所述计算机程序产品被至少一个处理器执行以实现如权利要求1至6任一项所述的业务名称显示方法的步骤。
  17. 一种电子设备，所述电子设备被配置为用于执行如权利要求1至6任一项所述的业务名称显示方法的步骤。
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CN113347306A (zh) * 2021-06-17 2021-09-03 维沃移动通信（杭州）有限公司 业务名称显示方法、装置、电子设备及存储介质

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