CN107809322A - The distribution method and device of work order - Google Patents
The distribution method and device of work order Download PDFInfo
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- CN107809322A CN107809322A CN201610810528.4A CN201610810528A CN107809322A CN 107809322 A CN107809322 A CN 107809322A CN 201610810528 A CN201610810528 A CN 201610810528A CN 107809322 A CN107809322 A CN 107809322A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention provides a kind of distribution method of work order and device.Wherein, this method includes：The fault type of faulty equipment is determined based on warning information caused by equipment in website, wherein, faulty equipment is the equipment to be broken down in website；Current state information based on multiple O＆M objects determines the target O＆M object matched in multiple O＆M objects with fault type；The work order of distribution malfunctions equipment to target O＆M object, wherein, work order be used for indicate that target O＆M object is safeguarded to faulty equipment.The present invention solves the less efficient technical problem of O＆M in correlation technique.
Description
Technical field
The present invention relates to internet arena, in particular to the distribution method and device of a kind of work order.
Background technology
Traditional work order system is based on manual distribute leaflets.Manual distribute leaflets mode is usually that monitoring of tools personnel have found event
After barrier, failure essential information is filled in electronic work order manually, selection receives operation maintenance personnel of work order etc., and enters as requested
Row distributes.In this manner, the information filled in is comparatively laborious, fully relies on manually to find failure and positioning failure, reliably
Property it is poor, efficiency is low, it is difficult to accurately grasps all operation maintenance personnel situations in real time, and judges whether are operation maintenance personnel and failure situation
Matching, so that O＆M is less efficient.
For the less efficient technical problem of O＆M in correlation technique, effective solution is not yet proposed at present.
The content of the invention
The embodiments of the invention provide a kind of distribution method of work order and device, at least to solve to transport in correlation technique
Tie up less efficient technical problem.
One side according to embodiments of the present invention, there is provided a kind of distribution method of work order, this method include：Base
The fault type of faulty equipment is determined in warning information caused by equipment in website, wherein, faulty equipment is that event occurs in website
The equipment of barrier；Current state information based on multiple O＆M objects determines the target matched in multiple O＆M objects with fault type
O＆M object；The work order of distribution malfunctions equipment to target O＆M object, wherein, work order be used for indicate target O＆M pair
As being safeguarded to faulty equipment.
Other side according to embodiments of the present invention, there is provided a kind of distributor of work order, the device include：
First determining unit, for determining the fault type of faulty equipment based on warning information caused by equipment in website, wherein, failure
Equipment is the equipment to be broken down in website；Second determining unit, it is true for the current state information based on multiple O＆M objects
The target O＆M object matched in fixed multiple O＆M objects with fault type；Allocation unit, the O＆M for distribution malfunctions equipment
Work order is to target O＆M object.
According to another embodiment of the invention, there is provided a kind of storage medium, storage medium can be configured to store
For performing the program code of following steps：The failure classes of faulty equipment are determined based on warning information caused by equipment in website
Type, wherein, faulty equipment is the equipment to be broken down in website；Current state information based on multiple O＆M objects determines multiple
The target O＆M object matched in O＆M object with fault type；The work order of distribution malfunctions equipment to target O＆M object,
Wherein, work order is used to indicate that target O＆M object safeguards faulty equipment.
In embodiments of the present invention, the fault type of faulty equipment is determined based on warning information caused by equipment in website,
Wherein, faulty equipment is the equipment to be broken down in website；Current state information based on multiple O＆M objects determines multiple fortune
The target O＆M object matched in dimensional object with fault type；The work order of distribution malfunctions equipment to target O＆M object, its
In, work order is used to indicate that target O＆M object safeguards faulty equipment, is imitated so as to solve O＆M in correlation technique
The relatively low technical problem of rate, realize the technique effect for improving O＆M efficiency.
Brief description of the drawings
Accompanying drawing described herein is used for providing a further understanding of the present invention, forms the part of the application, this hair
Bright schematic description and description is used to explain the present invention, does not form inappropriate limitation of the present invention.In the accompanying drawings：
Fig. 1 is the schematic diagram of optional terminal according to embodiments of the present invention；
Fig. 2 is the flow chart of the distribution method of work order according to embodiments of the present invention；
Fig. 3 is the schematic diagram of optional distributed system according to embodiments of the present invention；
Fig. 4 is the schematic diagram of optional distributed system according to embodiments of the present invention；
Fig. 5 is the flow chart of the distribution method of optional work order according to embodiments of the present invention；
Fig. 6 is the schematic diagram of the distributor of work order according to embodiments of the present invention.
Embodiment
Describe the present invention in detail below with reference to accompanying drawing and in conjunction with the embodiments.It should be noted that do not conflicting
In the case of, the feature in embodiment and embodiment in the application can be mutually combined.
It should be noted that term " first " in description and claims of this specification and above-mentioned accompanying drawing, "
Two " etc. be for distinguishing similar object, without for describing specific order or precedence.
Embodiment 1
The embodiment of the method that the embodiment of the present application one is provided can be in mobile terminal, terminal or similar fortune
Calculate and performed in device.Exemplified by running on computer terminals, as shown in figure 1, terminal can include one or more
(processor 101 can include but is not limited to Micro-processor MCV or programmable logic device to (one is only shown in figure) processor 101
Part FPGA etc. processing unit), the memory 103 for data storage and the transmitting device 105 for communication function.This
Field those of ordinary skill is appreciated that the structure shown in Fig. 1 is only to illustrate, and it is not caused to the structure of above-mentioned electronic installation
Limit.
Memory 103 can be used for the software program and module of storage application software, such as the equipment in the embodiment of the present invention
Control method corresponding to programmed instruction/module, processor 101 by operation be stored in software program in memory 103 with
And module, so as to perform various function application and data processing, that is, realize above-mentioned method.Memory may include random at a high speed
Memory, nonvolatile memory is may also include, such as one or more magnetic storage device, flash memory or other are non-volatile
Property solid-state memory.In some instances, memory can further comprise relative to the remotely located memory of processor, these
Remote memory can pass through network connection to terminal.The example of above-mentioned network includes but is not limited to internet, enterprise
In-house network, LAN, mobile radio communication and combinations thereof.
Transmitting device is used to data are received or sent via a network.Above-mentioned network instantiation may include to calculate
The wireless network that the communication providerses of machine terminal provide.In an example, transmitting device includes a network adapter
(Network Interface Controller, NIC), its can be connected by base station with other network equipments so as to interconnection
Net is communicated.In an example, transmitting device can be radio frequency (Radio Frequency, RF) module, and it is used to pass through
Wireless mode is communicated with internet.
According to embodiments of the present invention, there is provided a kind of embodiment of the method for the distribution method of work order, it is necessary to explanation
It is that can be performed the step of the flow of accompanying drawing illustrates in the computer system of such as one group computer executable instructions,
Also, although logical order is shown in flow charts, in some cases, can be with different from order execution herein
Shown or described step.
Fig. 2 is the flow chart of the distribution method of work order according to embodiments of the present invention, as shown in Fig. 2 this method bag
Include following steps：
Step S201, the fault type of faulty equipment, faulty equipment are determined based on warning information caused by equipment in website
For the equipment to be broken down in website.
Step S202, the current state information based on multiple O＆M objects determine in multiple O＆M objects with fault type
The target O＆M object matched somebody with somebody.
Step S203, to target O＆M object, work order is used to indicate that target is transported the work order of distribution malfunctions equipment
Dimensional object is safeguarded to faulty equipment.
By above-described embodiment, the fault type of faulty equipment is determined based on warning information caused by equipment in website, its
In, faulty equipment is the equipment to be broken down in website；Current state information based on multiple O＆M objects determines multiple O＆Ms
The target O＆M object matched in object with fault type；The work order of distribution malfunctions equipment to target O＆M object, wherein,
Work order is used to indicate that target O＆M object safeguards faulty equipment, so as to solve in correlation technique O＆M efficiency compared with
Low technical problem, realize the technique effect for improving O＆M efficiency.
Alternatively, the executive agent of above-mentioned steps can be computer, mobile device etc., but not limited to this.Above-mentioned fortune
Dimensional object is operation maintenance personnel or O＆M engineer.
Alternatively, the application can be based on a kind of intelligent Service of hadoop (distributed system architecture) big data platform
Platform is run, and system architecture diagram is as shown in Figure 3.
The alarm data of data Layer, history trouble ticket data, operation maintenance personnel data, device data, station data etc. can pass through
The HDFS (Hadoop distributed file systems) of data engine, YARN (hadoop resource scheduling managements system), MR modules
(a kind of universal distributed parallel computation frame in Hadoop), SPARK (the universal distributed parallel computation frames based on internal memory
Frame), STORM (a kind of distributed real time processing system), HBASE (PostgreSQL database distributed, towards row) carry out
Management and data processing.
Intelligent Service development platform is made up of three parts, and first is ETL components, for performing extraction, conversion and adding
The operation such as carry, the object of extraction is FTP, database, and conversion includes cleaning, filtering, merged etc., and loading refers to extract
Structural data be loaded into the storage systems such as HDFS, HBASE, DB (i.e. database databases), for follow-up calculating point
Engine is analysed to use；Second is intelligent O＆M engine, and intelligent O＆M engine is mainly used in carrying out fault statistics, alarm statistics, work
Single statistics, device statistics, intelligent root cause analysis, intelligent scheduling of resource, intelligent distribute leaflets, intelligent distribute leaflets evaluation statistics, recommendation on improvement
The operations such as analysis, intelligent distribute leaflets accuracy rate statistics；3rd is Scheduling Framework, mainly includes task submission, tasks carrying, state
Management etc..
Pass through Kafka (a kind of distributed post of high-throughput subscribes to message system), Jdbc (Java using displaying interface
Data Base Connectivity, java databases connecting interface), es (EngineerStation, engineer station) with intelligence
Service development platform connects, and the content of main presentation includes the information such as reporting system, distribute leaflets management, alarm.
It should be noted that as shown in figure 4, intelligent Service open platform is operated on data engine platform, Intellectual garment
Business platform mainly includes ETL module (i.e. ETL components, for data loading, filtering and conversion) and intelligent O＆M engine (is used for intelligence
Energy analytic statistics), to realize intelligent scheduling by the two modules, using displaying interface (there is management and visual feature)
Related data is obtained by Kafka, Jdbc and es, and feedback data (including user's evaluation etc.) and source number are sent by Kafka
According to.
When said system is run, the technical scheme of the application can be realized by step as shown in Figure 5：
Step S501, timing acquisition operation/maintenance data, pass through ETL (Extract-Transform-Load, for describing number
According to from source terminal by extracting, changing, be loaded onto the process of destination) code components timing acquisition and renewal operation/maintenance data (wrap
Include operation maintenance personnel information, facility information, history trouble ticket information etc.).
Step S502, obtain in real time operation maintenance personnel position with whether idle information.
Step S503, structure operation maintenance personnel portrait, including engineer's age, sex, critical skills list, grade of skill,
Guard station position, length of service, home address, kinsfolk, customer evaluation, leader's evaluation etc..Whole capability is graded by each dimension
Ability grading COMPREHENSIVE CALCULATING, each evaluative dimension and corresponding weight can be set.
Step S504, structure O＆M object portrait, including O＆M object oriented, type, hardware configuration information (such as producer,
Model etc.), position, the time limit, historical failure information (such as failure, time, number), website value grade.
Step S505, historical failure type and operation maintenance personnel skills match list are established, that is, build historical failure work order class
Matching relationship table between type and the technical ability list of handled operation maintenance personnel.
Step S506, obtains equipment alarm information in real time.
Step S507, root cause analysis is carried out to alarm, including be compressed, invalid alarm in place to go etc..
Step S508, structure root is because of association rules storehouse, according to root because association rules storehouse, the automatic root for finding alarm are former
Cause, really cause the equipment of alarm because finding out according to root, that is, find out the equipment for causing fault rootstock.
Specifically, in order to improve O＆M efficiency, reduction cost of labor can be above-mentioned to alarm situation progress root cause analysis
The fault type for determining faulty equipment based on warning information caused by equipment in website includes：If the quantity of warning information is one
It is individual, then obtain the fault message recorded in warning information；If the quantity of warning information is multiple, it is determined that in multiple warning information
Root because of warning information, and obtain root because of the fault message recorded in warning information；Extract the failure described in fault message
The fault type of equipment.When it is determined that root in multiple warning information is because of warning information, the source of each warning information can be obtained
Node, wherein, the device node that source Nodes are alerted by warning information；In the multiple source Nodes for determining multiple warning information
Root node, wherein, the warning information of root node is root because of warning information.
Alternatively, above-mentioned root is because association rules storehouse can describe the pass between failure warning in the form of node
System, does not have the node of clear and definite node relationships for some, root cause analysis can be carried out according to historical data, by the failure of each node
Relation is recorded in the form of tables of data.When next time be in the presence of same when, can automatically determine root because.
By considering many factors of faulty equipment and operation maintenance personnel, the invalid failures distributed are reduced, avoid O＆M
The situation that personnel are too tired to deal with, work order is distributed to suitable operation maintenance personnel, so that failure obtains timely and effective processing.
Step S509, run intelligent resource scheduling algorithm.
Position and the idle condition of operation maintenance personnel are obtained in real time.Faulty equipment grade is determined, faulty equipment position, judges to transport
Whether the dimension personnel overall evaluation and operation maintenance personnel ability match with failure, and whether operation maintenance personnel is idle, operation maintenance personnel and O＆M pair
The information of multiple dimensions such as the air line distance as between, it is proposed which O＆M engineer this Trouble ticket is distributed to, and suggestion
Situation is sent to keeper.
Optionally, in the current state information based on multiple O＆M objects determines multiple O＆M objects with fault type
Before the target O＆M object matched somebody with somebody, the site level of website is determined；Standard based on O＆M object needed for site level determination obtains
Point；All O＆Ms are determined according to age, length of service, grade of skill and rating information (including internal rating is graded with leader)
The overall score of object；Determine that overall score in all O＆M objects not less than criteria scores is multiple O＆M objects, wherein,
Work order is used to indicate that target O＆M object safeguards faulty equipment.Correlation in being drawn a portrait based on maintenance work personnel
Information determines its overall score；Determine that overall score in all operation maintenance personnels not less than criteria scores is multiple O＆M people
Member, such as select be scored at preceding 10% O＆M engineer.Meet website so as to be searched out from all operation maintenance personnels
Multiple operation maintenance personnels of demand.
Alternatively, current state information includes performance information, pending work order quantity and positional information, based on multiple O＆Ms
The target O＆M object that the current state information of object determines to match with fault type in multiple O＆M objects includes：Obtain and event
Hinder preset matching degree corresponding to type；According to the performance information of each O＆M object, pending work order quantity and positional information, really
First matching degree of fixed each O＆M object and fault type；Determine that the first matching degree is not less than default in multiple O＆M objects
It is target O＆M object with degree.
In the performance information according to each O＆M object, pending work order quantity and positional information, it is determined that each O＆M pair
During as the first matching degree with fault type, it may be determined that the first technical ability and the first of the second technical ability possessed by each O＆M object
Matching value, wherein, the first technical ability is recorded in performance information, and the second technical ability is the technical ability needed for the failure of handling failure type；
Obtain the second matching value corresponding with the pending work order quantity of each O＆M object；Obtain and believe with the position of each O＆M object
3rd matching value corresponding to breath；According to the first matching value, the weight distributed for the first matching value, the second matching value, be second
Weight, the 3rd matching value and the weight for the distribution of the 3rd matching value distributed with value determine the first matching of each O＆M object
Degree.
It should be noted that it is determined that the first matching value of the first technical ability and the second technical ability possessed by each O＆M object
Value, the significance level parameter of each second technical ability can be obtained；Determine one with any first skills match in multiple second technical ability
Individual or multiple target technical ability, and using the significance level parameter sum of one or more target technical ability as the first matching value.
Step S510, according to the result for running intelligent resource scheduling algorithm, recommend distribute leaflets lists of persons to keeper.
Step S511, carry out intelligent distribute leaflets.
Keeper directly can be distributed to work order the O＆M engineer of suggestion, and also distribute leaflets personnel can be modified, and fills out
Write and be directed to intelligent distribute leaflets system evaluation, feed back to intelligent distribute leaflets system.Intelligent distribute leaflets timing counts distribute leaflets accuracy rate, distribute leaflets
Accuracy rate=(1- (work order being rejected+work order being forwarded)/chief engineer's odd number).The work order being rejected refers to that the person of being managed refuses
, the work order being forwarded refers to the work order that Other Engineering teacher is transmitted to by engineer or the person of being managed.
Evaluation and feedback information of the intelligent distribute leaflets timing analysis user to intelligent distribute leaflets system, readjust intelligent group
Single algorithm, until reaching a satisfied and stable level.
Before multiple second career technical ability needed for the failure for handling failure type are obtained, or in failure success
After processed, technical ability that multiple O＆M objects of the recordable failure for being successfully processed fault type are grasped to database,
Database is used to preserve the second technical ability, when handling the failure of the type in order to next time, is looked for according to the vocational skills of preservation
Suitable O＆M engineer.
In the above-described embodiments, by implementing as above step, filtered compressed effectively can be carried out to alarm, finds out and really draw
The equipment for playing failure, and combination failure facility information and operation maintenance personnel information, are in time distributed to failure suitable O＆M engineering
Teacher.By carrying out root cause analysis processing to fault warning, faulty equipment grade, faulty equipment position, operation maintenance personnel are considered
Whether the overall evaluation, operation maintenance personnel ability match with failure rank, and whether operation maintenance personnel idle, operation maintenance personnel and O＆M object it
Between the factor such as air line distance, fault ticket is distributed to can automatically suitable O＆M engineer.
The technical scheme of the application is described in detail with reference to specific embodiment：
Step S31, obtain history trouble ticket data, network element device data, demographic data.
The history trouble ticket packet of acquisition contains following field：Alarm code, alarm description, the order of severity, if reproduction, equipment
Numbering, fault type, reason, solves person number.
The O＆M facility information (i.e. network element device data) of acquisition, includes following field：Device numbering, device name, firmly
Part configuration information (such as producer, model), position, the time limit, site information, website value grade, father node numbering.
The demographic data of acquisition includes following field：Person number, name, age, sex, critical skills list, technical ability
Grade, guard station position, length of service, customer evaluation, leader's evaluation.
Need to illustrate when, full dose obtains an above-mentioned data when system is initial, obtains an increment information daily afterwards,
The acquisition time of increment information can be placed on night, and specific time point can configure.
Step S32, after obtaining above-mentioned data every time, the operation maintenance personnel overall evaluation is calculated, with operation maintenance personnel essential information
Operation maintenance personnel portrait information is formed together.
Operation maintenance personnel ability overall evaluation calculation includes following sub-step：
Step S321, in System configurations interface, configuration age age and age score ageScore relation table (if
Existing in system, then without repeating to configure, this step can be omitted), a kind of optional configuration mode is as follows：
age<=20, ageScore=2；
20<age<=35, ageScore=5；
35<age<=45, ageScore=4；
age>45, ageScore=3；
Step S322, on system management interface, configuration work time limit experience and length of service score eScore
Between relation table (if existing in system, without repeating to configure, this step can be omitted), a kind of optional configuration mode is such as
Under：
experience<=2, experienceScore=2；
2<experience<=5, experienceScore=4；
5<experience<=10, experienceScore=5；
10<experience<=20, experienceScore=4；
experience>20, experienceScore=3；
The configuration mode of the factors such as grade of skill, customer evaluation, leader's evaluation is identical, will not be repeated here.
Step S323, on system management interface, configure age, grade of skill, length of service, customer evaluation, Ling Daoping
Valency weight shared in whole capability score (if existing in system, without repeating to configure, this step can be omitted).It is all
Weight, which is added, is equal to 1, and a kind of optional configuration mode is as follows：
Age weight ageWeight=0.1；
Grade of skill weight levelWeight=0.3；
Length of service weight experienceWeight=0.1；
Customer evaluation weight customerWeight=0.3；
Leader's evaluation weight leaderWeight=0.2；
Step S324, calculate operation maintenance personnel whole capability rank score (i.e. the overall score Score of operation maintenance personnel), formula
It is as follows：
Score=ageWeight*ageScore+levelWeight*level+experienceWei ght*
experienceScore+customerWeight*customerScore+leaderWeight*leaderScore；
Level is grade of skill herein, and customerScore is customer evaluation, and leaderScore evaluates for leader, this
Several fields are all number types, and the bigger expression higher grade of numeral or evaluation is higher.AgeWeight etc. implication and
Value rule sees above, and Score is operation maintenance personnel whole capability rank score.
Step S33, after obtaining data above every time, calculate fault type and operation maintenance personnel ability list of matches.
Step S331, using operation maintenance personnel essential information data as input data, (it is used for number on a large scale by mapreduce
According to the parallel arithmetic mode of collection) calculate after, export following person number (such as employeeNum1) and critical skills list (such as
Skill1 the key-value pair between), as shown in table 1：
Table 1
| Person number's (key) | Critical skills list (value) |
| employeeNum1 | skill1,skill2,… |
| employeeNum2 | skill2,skill3,… |
| …… | …… |
Above-mentioned key-value pair is put into mapreduce distributed cachings.
Step S332, using history trouble ticket data as input, after the Map in mapreduce is calculated, output includes failure
Type (such as errorTyep1) and the table 2 for solving person number's list (such as employeeNum1, employeeNum2 etc.).
Table 2
| Fault type | Solves person number's list |
| errorTyep1 | employeeNum1,employeeNum2,… |
| errorTyep2 | employeeNum2,mployeeNum3,… |
| …… | …… |
Step S333, in table 2, the key-value pair between person number and critical skills list is obtained from distributed caching
(fault type and solution person number list), obtains table 3.
Table 3
| Fault type | Solves person number's list |
| errorTyep1 | skill1,skill2,skill2,skill3,… |
| errorTyep2 | skill2,skill3,..… |
| …… | …… |
For each fault type, the technical ability list that it is matched is dropped from more to doing less according to each technical ability quantity
Sequence sorts, and is then output in destination file, such as output is as follows：
errorTyep1skill2:2,skill1:1,skill3:1,……
errorTyep2skill2:1,skill3:1,……
The implication of the first row is：" fault type 1 (errorTyep1) technical ability 2 (skill2):The occurrence number of technical ability 2
(2), technical ability 1 (skill1):The occurrence number (1) of technical ability 1, technical ability 3 (skill3):The occurrence number (1) of technical ability 3 ", other rows
Implication by that analogy.
Destination file is to calculate fault type and operation maintenance personnel ability list of matches, that is, is used to calculate the first matching value
List, occurrence number are the parameter for being used to characterize significance level.
Step S34, operation maintenance personnel using cell phone application Real-time Feedback positional information and the alarm work order handled coding or
Person handle complete close alarm work order number arrive intelligent operational system, system update operation maintenance personnel draw a portrait information.System receives
The information processing work order type (including order and closing) sended over to operation maintenance personnel, alert work order number, positional information (bag
Include longitude, dimension), system calculates, including sub-step：
Step S341, update operation maintenance personnel positional information.
Step S342, if processing work order type is order, in the alarm work order number field handled, add
The work order number newly received.
Step S343, if processing work order type to close, from the alarm work order number field handled, is deleted
The work order number received.Alarm work order as handled is encoded to sky, represents current persons for the free time.
Step S35, when an error occurs, operation system send equipment fault warning information using Kafka to intelligence in real time
Operational system.
Step S36, intelligent every 10 minutes of operational system (interval time can configure) start the root cause analysis to warning information,
And invalid alarm is compressed.Including following sub-step：
Step S361, it is necessary to configure alarm root because of rule base before online implementing, and this storehouse can in system operation
Root because of rule and is increased because of rule by configuration interface dynamic modification root.
Rule configuration it is as shown in table 4 below, including simultaneously occur alarm type list and alarm root because.
Table 4
| The alarm type list occurred simultaneously | Root is because of alarm |
| Transmitting warning, image transmission alarm, camera device alarm | Transmitting warning |
Step S362, it is according to (10 minutes be configured as described above) in certain time while the alarm type of appearance, analysis
It is no to have root because of alarm, if so, then only to root because alarm produces work order.If it is not, an alarm is produced to each alarm
Work order.
For example, occur transmitting warning, image transmission alarm, camera device alarm in certain time simultaneously, then according to root
Because of rule base, work order only is produced to transmitting warning.
Step S37, intelligent operational system carry out intellectual analysis to fault ticket, list the operation maintenance personnel row of suitable distribute leaflets
Table.Including following sub-step：
Step S371, the relation between configuration site value grade and operation maintenance personnel are integrally graded on system management interface
(if existing in system, without repeating to configure, this step can be omitted).
For example, Level=5, score>=4, represent that website value grade is 5, only overall rating score is (i.e. overall to comment
Point) it is more than 4 personnel, distribute leaflets could be carried out.Other the like.Overall score can calculate according to step S32.
Step S372, ability grading is arranged according to operation maintenance personnel, determine whether the O＆M people for meeting website value grade
Member, the operation maintenance personnel of class requirement is met if any then acquisition, the operation maintenance personnel as obtained one grade than the lower grade without if
List (degrades, untill having) always if not.
Step S373, every score weight is configured in the scoring of intelligent distribute leaflets in system management interface (if in system
Have, then without repeating to configure, this step can be omitted).
For example, ability weight 0.3, if the air line distance weight 0.4 of idle weight 0.3, website and operation maintenance personnel.It is all
Weight, which is added, should be equal to 1.
Step S374, to the operation maintenance personnel got in step S372, with reference to the failure classes calculated in step S333
Type and operation maintenance personnel ability list of matches, calculate operation maintenance personnel ability matching score (i.e. the first matching value).
Computational methods are：Operation maintenance personnel critical capability list is first obtained, with the fault type calculated in step S333
Intersection operation is carried out with operation maintenance personnel ability list of matches.
For example, certain operation maintenance personnel technical ability list is " skill1, skill2, skill4 "；This time alarm type is
" errorType1 ", corresponding technical ability list are " skill2:2, skill1:1, skill3:1 ", then both common factor be
Skill1 and skill2, then the ability matching score that this operation maintenance personnel corresponds to alarm list are the technical ability of both common factors in fault type
The number sum of middle appearance, the score skillScore=1+2=3 of the operation maintenance personnel in such example, " 1 " is that skill1 exists herein
Fault type and the number occurred in operation maintenance personnel ability list of matches, " 2 " are the number that skill2 occurs.
Step S375, calculate the whether idle score (i.e. the second matching value) of operation maintenance personnel.
Score corresponding to " the alarm work order coding handled " field acquisition in being drawn a portrait according to operation maintenance personnel, if this word
Section is sky, then is scored at 5 points, if this field is not turned off alerting work order code, each alarm code subtracts one point.For example, certain
Operation maintenance personnel has 2 alarm handled work orders coding, then the free time be scored at 5-2=3 points.
Step S376, calculate the air line distance between alarm equipment position and operation maintenance personnel position.
According to both latitude and longitude informations, air line distance is calculated, and calculate the score (i.e. three related to air line distance
With value).Distance can be pre-configured with according to demand with the direct corresponding relation of score.
Step S377, to the operation maintenance personnel got in step S372, according to the rule configured in step S373, calculate
Distribute leaflets score ticketScore (i.e. the first matching degree).
TicketScore=ability weight * operation maintenance personnel abilities matching score+whether idle weight * free time score+straight line
The air line distance of the farthest air line distance of distance weighting * regional extents/between alarm equipment position and operation maintenance personnel position.
Step S378, according to the personnel's score calculated in step S377, descending sort is carried out, and threshold value is carried out to score
Filter (namely preset matching degree, preset matching degree can configure), using the personnel more than threshold score as treating distribute leaflets personnel, according to
The mode that score arranges from high to low, it is the distribute leaflets personnel of system recommendation.
Step S38, distribute leaflets personnel are treated, the mobile phone app of keeper is pushed to, notifies keeper to carry out distribute leaflets.
Step S39, keeper select a confirmation distribute leaflets from candidate personnel, can also change distribute leaflets result, and to intelligence
Distribute leaflets result is fed back and evaluated.
Step S40, after operation maintenance personnel has handled work order, worksheet situation is fed back by cell phone application.
Pass through above-described embodiment, there is provided one kind is based on big data framework, root cause analysis is carried out to alarm, to operation maintenance personnel
After being matched with O＆M object according to special algorithm, the method and system that is intelligently distributed to fault ticket.Solves biography
Unite in WorkForm System, hand filling and distribute work order cost height, the problem of efficiency is slow, and reliability is relatively low.
Through the above description of the embodiments, those skilled in the art can be understood that according to above-mentioned implementation
The method of example can add the mode of required general hardware platform to realize by software, naturally it is also possible to by hardware, but a lot
In the case of the former be more preferably embodiment.Based on such understanding, technical scheme is substantially in other words to existing
The part that technology contributes can be embodied in the form of software product, and the computer software product is stored in a storage
In medium (such as ROM/RAM, magnetic disc, CD), including some instructions to cause a station terminal equipment (can be mobile phone, calculate
Machine, server, or network equipment etc.) perform method described in each embodiment of the present invention.
Embodiment 2
A kind of distributor of work order is additionally provided in the embodiment of the present invention.The device is used to realize above-described embodiment
And preferred embodiment, carried out repeating no more for explanation.As used below, term " module " can be realized predetermined
The combination of the software and/or hardware of function.Although device described by following examples is preferably realized with software, firmly
Part, or the realization of the combination of software and hardware is also what may and be contemplated.
Fig. 6 is the schematic diagram of the distributor of work order according to embodiments of the present invention.As shown in fig. 6, the device can
With including：First determining unit 61, the second determining unit 62 and allocation unit 63.
First determining unit 61, for determining the failure classes of faulty equipment based on warning information caused by equipment in website
Type, wherein, faulty equipment is the equipment to be broken down in website.
Second determining unit 62, for the current state information based on multiple O＆M objects determine in multiple O＆M objects with
The target O＆M object of fault type matching.
Allocation unit 63, the work order for distribution malfunctions equipment is to target O＆M object.
By above-described embodiment, the first determining unit determines faulty equipment based on warning information caused by equipment in website
Fault type, faulty equipment are the equipment to be broken down in website；Current shape of second determining unit based on multiple O＆M objects
State information determines the target O＆M object matched in multiple O＆M objects with fault type；The fortune of allocation unit distribution malfunctions equipment
Work order is tieed up to target O＆M object, so as to solve the less efficient technical problem of O＆M in correlation technique, realizes raising fortune
Tie up the technique effect of efficiency.
In the above-described embodiments, the first determining unit includes：First acquisition module, if the quantity for warning information is one
It is individual, then obtain the fault message recorded in warning information；Second acquisition module, if the quantity for warning information is multiple,
The root in multiple warning information is determined because of warning information, and obtains root because of the fault message recorded in warning information；Extraction module,
For extracting the fault type of the faulty equipment described in fault message.
Alternatively, the second acquisition module includes：First acquisition submodule, the source for obtaining each warning information are saved
Point, wherein, the device node that source Nodes are alerted by warning information；First determination sub-module, for determining multiple alarm letters
Root node in multiple source Nodes of breath, wherein, the warning information of root node is root because of warning information.
In an optional embodiment, current state information includes performance information, pending work order quantity and position letter
Breath, the second determining unit include：3rd acquisition module, for obtaining preset matching degree corresponding with fault type；First determines
Module, for the performance information according to each O＆M object, pending work order quantity and positional information, it is determined that each O＆M object
With the first matching degree of fault type；Second determining module, for determining that the first matching degree is not less than pre- in multiple O＆M objects
If matching degree for target O＆M object.
By considering many factors of faulty equipment and operation maintenance personnel, the invalid failures distributed are reduced, avoid O＆M
The situation that personnel are too tired to deal with, work order is distributed to suitable operation maintenance personnel, so that failure obtains timely and effective processing.
In another optional embodiment, the first determining module includes：Second determination sub-module, for determining each to transport
First matching value of the first technical ability possessed by dimensional object and the second technical ability, wherein, the first technical ability is recorded in performance information, the
Two technical ability are the technical ability needed for the failure of handling failure type；Second acquisition submodule, for obtaining and each O＆M object
Second matching value corresponding to pending work order quantity；3rd acquisition submodule, believe for obtaining with the position of each O＆M object
3rd matching value corresponding to breath；3rd determination sub-module, for according to the first matching value, for the first matching value distribute weight,
Second matching value, the weight for the distribution of the second matching value, the 3rd matching value and be the distribution of the 3rd matching value weight determine it is each
First matching degree of O＆M object.
Alternatively, the second determination sub-module is additionally operable to obtain the significance level parameter of each second technical ability；Determine multiple
In two technical ability with one or more target technical ability of any first skills match, and by the important journey of one or more target technical ability
Parameter sum is spent as the first matching value.
Alternatively, the device also includes：Recording unit, for it is determined that the first technical ability possessed by each O＆M object with
Before first matching value of the second technical ability, the skill that the multiple O＆M objects for the failure for successfully treating fault type are grasped is recorded
Can to database, wherein, database be used for preserve the second technical ability.
Alternatively, the device also includes：3rd determining unit, in the current state information based on multiple O＆M objects
Before determining the target O＆M object that is matched in multiple O＆M objects with fault type, the site level of website is determined；4th is true
Order member, the criteria scores for O＆M object needed for being determined based on site level；5th determining unit, for according to the age,
Length of service, grade of skill and rating information determine the overall score of all O＆M objects；6th determining unit, for determining
Overall score is multiple O＆M objects not less than criteria scores in all O＆M objects, wherein, work order is used to indicate mesh
Mark O＆M object is safeguarded to faulty equipment.
Pass through above-described embodiment, there is provided one kind is based on big data framework, root cause analysis is carried out to alarm, to operation maintenance personnel
After being matched with O＆M object according to special algorithm, the method and system that is intelligently distributed to fault ticket.Solves biography
Unite in WorkForm System, hand filling and distribute work order cost height, the problem of efficiency is slow, and reliability is relatively low.
It should be noted that above-mentioned modules can be realized by software or hardware, for the latter, Ke Yitong
Cross in the following manner realization, but not limited to this：Above-mentioned module is respectively positioned in same processor；Or above-mentioned modules are with any
The form of combination is located in different processors respectively.
Embodiment 3
Embodiments of the invention additionally provide a kind of storage medium.Alternatively, in the present embodiment, above-mentioned storage medium can
The program code for performing following steps to be arranged to storage to be used for：
S51, the fault type of faulty equipment is determined based on warning information caused by equipment in website, wherein, faulty equipment
For the equipment to be broken down in website；
S52, the current state information based on multiple O＆M objects determine what is matched in multiple O＆M objects with fault type
Target O＆M object；
S53, the work order of distribution malfunctions equipment to target O＆M object, wherein, work order be used for indicate target transport
Dimensional object is safeguarded to faulty equipment.
Alternatively, in the present embodiment, above-mentioned storage medium can include but is not limited to：USB flash disk, read-only storage (ROM,
Read-Only Memory), random access memory (RAM, Random Access Memory), mobile hard disk, magnetic disc or
CD etc. is various can be with the medium of store program codes.
Alternatively, in the present embodiment, processor performs according to the program code stored in storage medium：Based on website
Warning information caused by interior equipment determines the fault type of faulty equipment, wherein, faulty equipment sets for what is broken down in website
It is standby；Current state information based on multiple O＆M objects determines the target O＆M pair matched in multiple O＆M objects with fault type
As；The work order of distribution malfunctions equipment to target O＆M object, wherein, work order be used to indicating target O＆M object pair therefore
Barrier equipment is safeguarded.
Alternatively, the specific example in the present embodiment may be referred to described in above-described embodiment and optional embodiment
Example, the present embodiment will not be repeated here.
Obviously, those skilled in the art should be understood that above-mentioned each module of the invention or each step can be with general
Computing device realize that they can be concentrated on single computing device, or be distributed in multiple computing devices and formed
Network on, alternatively, they can be realized with the program code that computing device can perform, it is thus possible to they are stored
Performed in the storage device by computing device, and in some cases, can be with different from shown in order execution herein
The step of going out or describing, they are either fabricated to each integrated circuit modules respectively or by multiple modules in them or
Step is fabricated to single integrated circuit module to realize.So, the present invention is not restricted to any specific hardware and software combination.
The preferred embodiments of the present invention are the foregoing is only, are not intended to limit the invention, for the skill of this area
For art personnel, the present invention can have various modifications and variations.Within the spirit and principles of the invention, that is made any repaiies
Change, equivalent substitution, improvement etc., should be included in the scope of the protection.
Claims (13)
- A kind of 1. distribution method of work order, it is characterised in that including：The fault type of faulty equipment is determined based on warning information caused by equipment in website, wherein, the faulty equipment is institute State the equipment to be broken down in website；Current state information based on multiple O＆M objects determines what is matched in multiple O＆M objects with the fault type Target O＆M object；The work order of the faulty equipment is distributed to the target O＆M object, wherein, the work order is used to indicate institute Target O＆M object is stated to safeguard the faulty equipment.
- 2. according to the method for claim 1, it is characterised in that failure is determined based on warning information caused by equipment in website The fault type of equipment includes：If the quantity of the warning information is one, the fault message recorded in the warning information is obtained；If the quantity of the warning information is multiple, it is determined that the root in multiple warning information obtains because of warning information Described because of the fault message recorded in warning information；Extract the fault type of the faulty equipment described in the fault message.
- 3. according to the method for claim 2, it is characterised in that determine the root in multiple warning information because of warning information Including：The source Nodes of each warning information are obtained, wherein, the source Nodes are set by what the warning information alerted Slave node；The root node in multiple source Nodes of multiple warning information is determined, wherein, the alarm letter of the root node Cease for described because of warning information.
- 4. according to the method for claim 1, it is characterised in that the current state information includes performance information, pending Work order quantity and positional information, the current state information based on multiple O＆M objects determine in multiple O＆M objects with it is described The target O＆M object of fault type matching includes：Obtain preset matching degree corresponding with the fault type；According to the performance information of each O＆M object, pending work order quantity and positional information, it is determined that each O＆M First matching degree of object and the fault type；Determine that the first matching degree in multiple O＆M objects not less than the preset matching degree is the target O＆M object.
- 5. according to the method for claim 4, it is characterised in that it is determined that each O＆M object and the fault type First matching degree includes：It is determined that the first matching value of the first technical ability and the second technical ability possessed by each O＆M object, wherein, described first Technical ability is recorded in the performance information, and second technical ability is the technical ability needed for the failure of the processing fault type；Obtain the second matching value corresponding with the pending work order quantity of each O＆M object；Obtain the 3rd matching value corresponding with the positional information of each O＆M object；According to first matching value, the weight distributed for first matching value, second matching value, be described second Weight, the 3rd matching value with value distribution and each O＆M object of weight determination for the 3rd matching value distribution The first matching degree.
- 6. according to the method for claim 5, it is characterised in that it is determined that the first technical ability possessed by each O＆M object Include with the first matching value of the second technical ability：Obtain the significance level parameter of each second technical ability；One or more target technical ability with any first skills match in multiple second technical ability are determined, and by described in The significance level parameter sum of one or more target technical ability is as first matching value.
- 7. according to the method for claim 5, it is characterised in that methods described also includes：It is determined that before the first matching value of first technical ability with the second technical ability possessed by each O＆M object, record successfully The technical ability grasped of multiple O＆M objects of the failure of the fault type is treated to database, wherein, the data Storehouse is used to preserve second technical ability.
- 8. according to the method for claim 1, it is characterised in that methods described also includes：Matched in the current state information based on multiple O＆M objects determines multiple O＆M objects with the fault type Target O＆M object before, determine the site level of the website；Criteria scores based on O＆M object needed for site level determination；The overall score of all O＆M objects is determined according to age, length of service, grade of skill and rating information；Determine that overall score in all O＆M objects not less than the criteria scores is multiple O＆M objects, wherein, institute Work order is stated to be used to indicate that the target O＆M object safeguards the faulty equipment.
- A kind of 9. distributor of work order, it is characterised in that including：First determining unit, for determining the fault type of faulty equipment based on warning information caused by equipment in website, wherein, The faulty equipment is the equipment to be broken down in the website；Second determining unit, for the current state information based on multiple O＆M objects determine in multiple O＆M objects with institute State the target O＆M object of fault type matching；Allocation unit, for distributing the work order of the faulty equipment to the target O＆M object.
- 10. device according to claim 9, it is characterised in that first determining unit includes：First acquisition module, if the quantity for the warning information is one, obtain the event recorded in the warning information Hinder information；Second acquisition module, if the quantity for the warning information is multiple, it is determined that the root in multiple warning information Because of warning information, and described is obtained because of the fault message recorded in warning information；Extraction module, for extracting the fault type of the faulty equipment described in the fault message.
- 11. device according to claim 10, it is characterised in that the second acquisition module includes：First acquisition submodule, for obtaining the source Nodes of each warning information, wherein, the source Nodes are described The device node that warning information is alerted；First determination sub-module, the root node in multiple source Nodes for determining multiple warning information, wherein, The warning information of the root node is described because of warning information.
- 12. device according to claim 9, it is characterised in that the current state information includes performance information, pending Work order quantity and positional information, second determining unit include：3rd acquisition module, for obtaining preset matching degree corresponding with the fault type；First determining module, for performance information, pending work order quantity and the positional information according to each O＆M object, It is determined that the first matching degree of each O＆M object and the fault type；Second determining module, for determining that the first matching degree is not less than the preset matching degree in multiple O＆M objects The target O＆M object.
- 13. device according to claim 12, it is characterised in that first determining module includes：Second determination sub-module, for determining first of the first technical ability possessed by each O＆M object and the second technical ability With value, wherein, first technical ability is recorded in the performance information, and second technical ability is to handle the event of the fault type Technical ability needed for barrier；Second acquisition submodule, for obtaining the second matching corresponding with the pending work order quantity of each O＆M object Value；3rd acquisition submodule, for obtaining the 3rd matching value corresponding with the positional information of each O＆M object；3rd determination sub-module, for according to first matching value, the weight distributed for first matching value, described second Matching value, the weight for second matching value distribution, the 3rd matching value and be the 3rd matching value distribution weight It is determined that the first matching degree of each O＆M object.
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| CN201610810528.4A CN107809322A (en) | 2016-09-06 | 2016-09-06 | The distribution method and device of work order |
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