CN109858746A - A kind of fault ticket distributing method and fault ticket management system - Google Patents
A kind of fault ticket distributing method and fault ticket management system Download PDFInfo
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- CN109858746A CN109858746A CN201811600956.XA CN201811600956A CN109858746A CN 109858746 A CN109858746 A CN 109858746A CN 201811600956 A CN201811600956 A CN 201811600956A CN 109858746 A CN109858746 A CN 109858746A
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Abstract
This application discloses a kind of fault ticket distributing method and fault ticket management systems, this method comprises: the fault ticket of more electrical equipments of acquisition；Fault type this characteristic quantity in each fault ticket is extracted, and differentiates rank belonging to each fault type, wherein according to the influence degree of fault type, the fault type that in advance will appear electrical equipment is divided into multiple ranks；It is that the corresponding fault ticket of different faults type matches best maintenance personal, and distributes the best maintenance personal automatically according to the sequence of rank from high to low.The application ensure that magnanimity fault ticket distributes the high efficiency and high quality of work.
Description
Technical field
The present invention relates to automatic control technology fields, more specifically to a kind of fault ticket distributing method and failure
Workform management system.
Background technique
The troubleshooting of some electrical equipments is mainly carried out by way of distributing fault ticket, and fault ticket distributes work
The quality of completion directly affects the work quality of maintenance service work station entirety.
It goes to handle for example, the fault ticket that inverter generates in use needs to be distributed to maintenance personal, but
As photovoltaic power generation construction scale constantly expands, large number of inverter can generate the failure work of magnanimity in use
It is single, and fault ticket is still to distribute low efficiency and easy leakage group using manually distributing at present, this distributes work to fault ticket
High efficiency and high quality propose very test.
Summary of the invention
In view of this, the present invention provides a kind of fault ticket distributing method and fault ticket management system, to guarantee magnanimity
Fault ticket distributes the high efficiency and high quality of work.
A kind of fault ticket distributing method, comprising:
Acquire the fault ticket of more electrical equipments；
Fault type this characteristic quantity in each fault ticket is extracted, and differentiates rank belonging to each fault type；
Wherein, according to the influence degree of fault type, the fault type that in advance will appear electrical equipment is divided into multiple ranks；
It is that the corresponding fault ticket of different faults type matches best maintenance personal according to the sequence of rank from high to low,
And the best maintenance personal is distributed automatically.
Optionally, the influence degree according to fault type, the fault type that in advance will appear electrical equipment divide
For multiple ranks, comprising:
It is operated normally according to whether fault type influences electrical equipment, the fault type that in advance will appear electrical equipment point
For two ranks of emergency and generic failure.
It is optionally, described to match best maintenance personal for the corresponding fault ticket of different faults type, comprising:
It is successively directed to the corresponding fault ticket of each emergency, this event is calculated using the decision model pre-established
Hinder work order to the desired value of maintenance personal's professional ability, then filters out professional ability in the maintenance personal of current idle and reach
The best maintenance personal of the desired value.
Optionally, the best dimension that professional ability is filtered out in the maintenance personal of current idle and reaches the desired value
Repair personnel, comprising:
Professional ability highest is filtered out in the maintenance personal of current idle and is higher than the maintenance people of the desired value
Member, as best maintenance personal.
Optionally, the best dimension that professional ability is filtered out in the maintenance personal of current idle and reaches the desired value
Repair personnel, comprising:
All professional ability values are filtered out in the maintenance personal of current idle higher than the desired value and apart from nearest
Maintenance personal, as best maintenance personal.
It is optionally, described to match best maintenance personal for the corresponding fault ticket of different faults type, comprising:
It is successively directed to the corresponding fault ticket of each generic failure, distance is filtered out in the maintenance personal of current idle most
Close maintenance personal, as best maintenance personal.
A kind of fault ticket management system, comprising:
Acquisition unit, for acquiring the fault ticket of more electrical equipments；
Judgement unit for extracting fault type this characteristic quantity in each fault ticket, and calls database data
To differentiate rank belonging to each fault type；Wherein, be stored in the database adhere to separately multiple ranks fault type it is clear
Single, the multiple rank is divided according to the influence degree of fault type；
Processing unit is the corresponding fault ticket matching of different faults type for the sequence according to rank from high to low
Best maintenance personal, and the best maintenance personal is distributed automatically.
Optionally, the fault type for adhering to two ranks of emergency and generic failure separately is specifically stored in the database
Inventory, described two ranks are whether to influence electrical equipment normal operation according to fault type to be divided.
Optionally, the processing unit specifically includes desired value computing unit, the first screening unit and worksheet processing unit,
In:
The desired value computing unit is for being successively directed to the corresponding fault ticket of each emergency, using pre-establishing
Decision model this fault ticket is calculated to the desired value of maintenance personal's professional ability, it is single then to trigger first screening
Member；
First screening unit reaches the expectation for filtering out professional ability in the maintenance personal of current idle
The best maintenance personal of value, then triggers the worksheet processing unit；
This fault ticket for being distributed the best maintenance personal currently filtered out by the worksheet processing unit automatically.
Optionally, the processing unit specifically includes the second screening unit and worksheet processing unit, wherein；
Second screening unit is for being successively directed to the corresponding fault ticket of each generic failure, in the dimension of current idle
It repairs and is filtered out in personnel apart from nearest maintenance personal, as best maintenance personal, then trigger the worksheet processing unit；
This fault ticket for being distributed the best maintenance personal currently filtered out by the worksheet processing unit automatically.
It can be seen from the above technical scheme that the fault ticket and maintenance personal's professional ability in face of magnanimity are irregular not
Together, the present invention is preferably that most important and urgent fault ticket Auto-matching goes out best maintenance personal, and distributes automatically.Automatic group
Hair compared to manually distribute mode have the advantages that it is high-efficient and not leakiness group, and the present invention also accomplished it is light according to fault ticket
Weight emergency in various degree sequentially distribute best maintenance personal, realize distribute work carries out without any confusion and human resources conjunction
Reason distribution.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
It obtains other drawings based on these drawings.
Fig. 1 is a kind of fault ticket distributing method flow chart disclosed by the embodiments of the present invention；
Fig. 2 is a kind of concrete methods of realizing flow chart of step S02 in fault ticket distributing method shown in Fig. 1；
Fig. 3 is a kind of fault ticket schematic diagram of management system structure disclosed by the embodiments of the present invention；
Fig. 4 is one of fault ticket management system shown in Fig. 3 processing unit structural schematic diagram；
Fig. 5 is another processing unit structural schematic diagram in fault ticket management system shown in Fig. 3.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
Referring to Fig. 1, the embodiment of the invention discloses a kind of fault ticket distributing methods, comprising:
Step S01: the fault ticket of more electrical equipments of acquisition.
Specifically, the troubleshooting of electrical equipment is carried out by way of distributing fault ticket, maintenance personal is receiving electricity
Accident analysis is carried out after the fault ticket of gas equipment and formulates solution, then goes to electrical equipment position to failure work
Singly handled.Electrical equipment model, product ID, location information, installed power, failure have been generally comprised in fault ticket
The information such as type.
Wherein, the more electrical equipments refer to previously selected in the fault ticket distributing method suitable application region
The more inverters that more electrical equipments, e.g. certain company are arranged in a certain city.The fault ticket distributing method is applicable in
Region and one's respective area in select which electrical equipment is set according to actual needs.
Step S02: fault type this characteristic quantity in each fault ticket is extracted, and is differentiated belonging to each fault type
Rank；Wherein, according to the influence degree of fault type, the fault type that in advance will appear electrical equipment is divided into multiple grades
Not.
Specifically, the processing of magnanimity fault ticket will be divided into the order of importance and emergency, the rank of fault type determines failure work
Single processing sequence.The criteria for classifying of fault type rank is set according to actual needs, for example, can according to fault type whether
It influences electrical equipment to operate normally, the fault type that electrical equipment will appear is divided into two grades of emergency and generic failure
Not；The emergency refers to the failure that will affect photovoltaic plant normal operation, and maintenance personal needs to repair in time, otherwise
Immeasurable loss may be brought；The generic failure refers to the failure for not influencing photovoltaic plant normal operation, and electrical
Equipment is possible to restore automatically under generic failure state.The corresponding fault ticket of the emergency is prior to the generic failure
Corresponding fault ticket is handled.
By taking the fault type that will appear inverter is divided into two ranks of emergency and generic failure as an example, then isolated island,
PV overcurrent permanent fault, inversion overcurrent permanent fault etc. belong to the emergency of inverter appearance, and environment temperature passes
Sensor short circuit, inversion temperature open sensor, PID impedance exception etc. belong to the generic failure of inverter appearance.
Which kind of fault type belong to which rank be it is pre-specified, extracted when from this batch of collected fault ticket
To after this characteristic quantity of fault type, it is directly referred to appropriate level.Failure classes still will appear inverter
Type is divided into for two ranks of emergency and generic failure, it is assumed that current collected fault ticket one shares 7, failure work
Single 1 fault type is isolated island, and the failure classes of fault ticket 2 and fault ticket 3 are PV overcurrent permanent fault, fault ticket
4 fault type is inversion overcurrent permanent fault, and the fault type of fault ticket 5 is inversion temperature open sensor, failure
The fault type of work order 6 and fault ticket 7 is that PID impedance is abnormal, then is extracting the event in 1~fault ticket of fault ticket 7
After hindering type, the fault type of 1~fault ticket of fault ticket 4 is directly classified as emergency, by fault ticket 5~failure work
Single 7 fault type is classified as generic failure.
Step S03: being the corresponding best dimension of fault ticket matching of different faults type according to the sequence of rank from high to low
Personnel are repaired, and distribute the best maintenance personal automatically.
Specifically, having matched best maintenance personal to the corresponding fault ticket of the high fault type of rank and completing worksheet processing
Afterwards, then to the corresponding fault ticket of the low fault type of rank best maintenance personal and auto form delivering are matched, same rank it is more
A fault ticket randomly ordered can be distributed, thus sequentially distributing currently most in various degree according to the fault ticket order of importance and emergency
Good maintenance personal ensure that the reasonable distribution of the irregular maintenance personal of professional ability.
Optionally, select the method for best maintenance personal different for the corresponding fault ticket of fault type of different stage,
Rank is higher, and the requirement to maintenance personal's professional skill is harsher, is illustrated below:
Still by taking the fault type that will appear electrical equipment is divided into two ranks of emergency and generic failure as an example, successively
For the corresponding fault ticket of each emergency, it can use the decision model pre-established and this fault ticket pair be calculated
Then the desired value of maintenance personal's professional ability filters out professional ability in the maintenance personal of current idle and reaches the expectation
The best maintenance personal of value.
Wherein, the foundation of the decision model needs to acquire the corresponding fault ticket conduct of enough emergencies in advance
Training sample is trained the decision model, and the training sample of acquisition is more, and the result of decision is more accurate, training method example
Random forest training method can such as be used.By taking inverter as an example, acquire in multiple fault ticket input decision models, decision model
Type extracts the decision tree of fault type, installed power, location information as random forest in fault ticket, then using random
Forest practices method training, obtains the desired value to maintenance personal's professional ability height.Wherein, maintenance personal's professional ability height
The height of actual value is by Comprehensive Assessments such as customer evaluation, fault ticket processing results in the past period, and periodically more
Newly.
The maintenance personal of the current idle, refers to the maintenance personal of current unallocated fault ticket, including not yet distributes
Cross the maintenance personal of fault ticket, and the last distribution fault ticket it is processed at maintenance personal.It is deposited in database
The working condition Information Statistics table of the maintenance personal of current idle is contained, record has the business of the maintenance personal of current idle in table
Ability height statistical information, while the geographical location statistical information of maintenance personal etc. that current idle can also be recorded.
It is corresponding, when receiving desired value of some emergency to maintenance personal's professional ability, in current idle
The best maintenance personal that professional ability reaches the desired value is filtered out in maintenance personal, can be referred to urgent when receiving some
When failure is to the desired value of maintenance personal's professional ability, in the professional ability height statistical information of the maintenance personal of current idle
It selects professional ability highest and is higher than the maintenance personal of the desired value, as best maintenance personal.Alternatively, may also mean that
When receiving desired value of some emergency to maintenance personal's professional ability, in the business energy of the maintenance personal of current idle
All professional ability values are selected in power height statistical information higher than the desired value and apart from nearest (i.e. urgent event from generation
The geographical location of the inverter of barrier is nearest) maintenance personal, as best maintenance personal.
After the completion of the equal worksheet processing of the corresponding fault ticket of all emergencies, then successively it is directed to the corresponding failure of generic failure
Work order matches best maintenance personal, due to being generic failure, so need not do harshness to the professional skill of maintenance personal when matching
It quickly solves all right it is required that only requiring, such as can be and filtered out in the maintenance personal of current idle apart from nearest maintenance
Personnel, as best maintenance personal.
That is, being divided into two ranks of emergency and generic failure in the fault type that will appear electrical equipment
In the case of, as indicated with 2, the step S02 may include:
Step S021: it is successively directed to the corresponding fault ticket of each emergency, utilizes the decision model meter pre-established
Calculation obtains this fault ticket to the desired value of maintenance personal's professional ability；
Step S022: the best maintenance that professional ability reaches the desired value is filtered out in the maintenance personal of current idle
Personnel, and current best maintenance personal is distributed automatically；
Step S023: judging whether the corresponding fault ticket of all emergencies has distributed completion, if so, entering step
S024, if it is not, return step S021；
Step S024: it is successively directed to the corresponding fault ticket of each generic failure, is sieved in the maintenance personal of current idle
It selects apart from nearest maintenance personal, as best maintenance personal, and distributes current best maintenance personal automatically.
When fault ticket is distributed best maintenance personal automatically one by one, can be by the way of fault ticket is straight
It connects and is output on the portable mobile terminal of maintenance personal, the mobile terminal includes but is not limited to smart phone；Either
First fault ticket is distributed on maintenance service work station, then notifies to tie up accordingly in a manner of broadcasting or export display again
Repair personnel.
It is irregular in face of the fault ticket of magnanimity and maintenance personal's professional ability it can be seen from foregoing description, this hair
Bright embodiment is preferably that most important and urgent fault ticket Auto-matching goes out best maintenance personal, and distributes automatically.Automatic group
Hair has the advantages that high-efficient and leakiness is not sent compared to mode is manually distributed, and the embodiment of the present invention has also been accomplished according to failure
The work order order of importance and emergency sequentially distributes best maintenance personal in various degree, realizes and distributes work and carry out without any confusion and manpower
Resource reasonable distribution.
Corresponding to the above method embodiment, the embodiment of the invention also discloses a kind of fault ticket management systems, such as
Shown in Fig. 3, comprising:
Acquisition unit 100, for acquiring the fault ticket of more electrical equipments；
Judgement unit 200 for extracting fault type this characteristic quantity in each fault ticket, and calls database
Data in 300 differentiate rank belonging to each fault type；Wherein, it is stored in database 300 and adheres to multiple ranks separately
Fault type inventory, the multiple rank are divided according to the influence degree of fault type；
Processing unit 400 is the corresponding fault ticket of different faults type for the sequence according to rank from high to low
With best maintenance personal, and the best maintenance personal is distributed automatically.
Optionally, the fault type for adhering to two ranks of emergency and generic failure separately is specifically stored in database 300
Inventory, the two ranks are whether to influence electrical equipment normal operation according to fault type to be divided.
Optionally, as shown in figure 4, processing unit 400 specifically includes desired value computing unit 401, the first screening unit 402
With worksheet processing unit 403, in which:
Desired value computing unit 401 is for being successively directed to the corresponding fault ticket of each emergency, using pre-establishing
Decision model this fault ticket is calculated to the desired value of maintenance personal's professional ability, then trigger the first screening unit
402；
First screening unit 402 reaches the desired value for filtering out professional ability in the maintenance personal of current idle
Best maintenance personal, then trigger worksheet processing unit 403；
This fault ticket for being distributed the best maintenance personal currently filtered out by worksheet processing unit 403 automatically.
Optionally, the first screening unit 402 is specifically used for filtering out professional ability in the maintenance personal of current idle most
Maintenance personal that is high and being higher than the desired value, as best maintenance personal.
Alternatively, the first screening unit 402 is specifically used for filtering out all professional abilities in the maintenance personal of current idle
Value is higher than the desired value and apart from nearest maintenance personal, as best maintenance personal.
Optionally, fault ticket management system as shown in Figure 5 can be obtained based on Fig. 3 or Fig. 4, wherein processing unit 400 has
Body includes that (the corresponding fault ticket of the fault type of different stage is used with one for the second screening unit 404 and worksheet processing unit 403
Single unit carries out worksheet processing), in which:
Second screening unit 404 is for being successively directed to the corresponding fault ticket of each generic failure, in the dimension of current idle
It repairs and is filtered out in personnel apart from nearest maintenance personal, as best maintenance personal, then trigger the worksheet processing unit 40；
This fault ticket for being distributed the best maintenance personal currently filtered out by worksheet processing unit 403 automatically.
Optionally, any fault ticket management system disclosed above is additionally provided with a control panel and (does not show in attached drawing
Out), for increasing for maintenance service work station relevant staff all data in system, being deleted or modified, from
And realize the functions such as the update of system data, the various emergency situations of reply.
In conclusion the fault ticket and maintenance personal's professional ability in face of magnanimity are irregular, the present invention is preferably most
Important and urgent fault ticket Auto-matching goes out best maintenance personal, and distributes automatically.Automatically it distributes compared to the artificial side of distributing
Formula has the advantages that high-efficient and leakiness is not sent, and the present invention has also accomplished according to the different degrees of of the fault ticket order of importance and emergency
Best maintenance personal is sequentially distributed, is realized and is distributed work and carry out without any confusion and human resources reasonable distribution.
Each embodiment in this specification is described in a progressive manner, the highlights of each of the examples are with other
The difference of embodiment, the same or similar parts in each embodiment may refer to each other.For failure disclosed in embodiment
For workform management system, since it is corresponding with fault ticket distributing method disclosed in embodiment, so the comparison of description is simple
It is single, referring to the explanation of fault ticket distributing method part in place of correlation.
Herein, relational terms such as first and second and the like be used merely to by an entity or operation with it is another
One entity or operation distinguish, and without necessarily requiring or implying between these entities or operation, there are any this reality
Relationship or sequence.Moreover, the terms "include", "comprise" or its any other variant are intended to the packet of nonexcludability
Contain, so that the process, method, commodity or the equipment that include a series of elements not only include those elements, but also including
Other elements that are not explicitly listed, or further include for this process, method, commodity or the intrinsic element of equipment.
In the absence of more restrictions, the element limited by sentence " including one ", it is not excluded that including process, the side of element
There is also other identical elements in method, commodity or equipment.
The foregoing description of the disclosed embodiments enables those skilled in the art to implement or use the present invention.
Various modifications to these embodiments will be readily apparent to those skilled in the art, as defined herein
General Principle can be realized in other embodiments in the case where not departing from the spirit or scope of the embodiment of the present invention.Therefore,
The embodiment of the present invention is not intended to be limited to the embodiments shown herein, and be to fit to principles disclosed herein and
The consistent widest scope of features of novelty.
Claims (10)
1. a kind of fault ticket distributing method characterized by comprising
Acquire the fault ticket of more electrical equipments；
Fault type this characteristic quantity in each fault ticket is extracted, and differentiates rank belonging to each fault type；Wherein,
According to the influence degree of fault type, the fault type that in advance will appear electrical equipment is divided into multiple ranks；
It is the best maintenance personal of the corresponding fault ticket matching of different faults type according to the sequence of rank from high to low, and from
It is dynamic to distribute the best maintenance personal.
2. fault ticket distributing method according to claim 1, which is characterized in that the influence journey according to fault type
Degree, the fault type that in advance will appear electrical equipment are divided into multiple ranks, comprising:
It is operated normally according to whether fault type influences electrical equipment, the fault type that in advance will appear electrical equipment is divided into tightly
Two ranks of anxious failure and generic failure.
3. fault ticket distributing method according to claim 2, which is characterized in that described is that different faults type is corresponding
Fault ticket matches best maintenance personal, comprising:
It is successively directed to the corresponding fault ticket of each emergency, this failure work is calculated using the decision model pre-established
Then the desired value of single pair maintenance personal's professional ability filters out professional ability in the maintenance personal of current idle and reaches described
The best maintenance personal of desired value.
4. fault ticket distributing method according to claim 3, which is characterized in that the maintenance personal in current idle
In filter out the best maintenance personal that professional ability reaches the desired value, comprising:
Professional ability highest is filtered out in the maintenance personal of current idle and is higher than the maintenance personal of the desired value, is made
For best maintenance personal.
5. fault ticket distributing method according to claim 3, which is characterized in that the maintenance personal in current idle
In filter out the best maintenance personal that professional ability reaches the desired value, comprising:
All professional ability values are filtered out in the maintenance personal of current idle higher than the desired value and apart from nearest dimension
Personnel are repaired, as best maintenance personal.
6. fault ticket distributing method according to claim 2, which is characterized in that described is that different faults type is corresponding
Fault ticket matches best maintenance personal, comprising:
It is successively directed to the corresponding fault ticket of each generic failure, it is nearest that distance is filtered out in the maintenance personal of current idle
Maintenance personal, as best maintenance personal.
7. a kind of fault ticket management system characterized by comprising
Acquisition unit, for acquiring the fault ticket of more electrical equipments；
Judgement unit for extracting fault type this characteristic quantity in each fault ticket, and calls database data to sentence
Rank belonging to not each fault type；Wherein, the fault type inventory for adhering to multiple ranks separately, institute are stored in the database
Stating multiple ranks is divided according to the influence degree of fault type；
Processing unit is that the corresponding fault ticket matching of different faults type is best for the sequence according to rank from high to low
Maintenance personal, and the best maintenance personal is distributed automatically.
8. fault ticket management system according to claim 7, which is characterized in that be specifically stored in the database point
Belong to the fault type inventory of two ranks of emergency and generic failure, described two ranks whether are influenced according to fault type
Electrical equipment normal operation is divided.
9. fault ticket management system according to claim 8, which is characterized in that the processing unit specifically includes expectation
It is worth computing unit, the first screening unit and worksheet processing unit, in which:
The desired value computing unit is determined for being successively directed to the corresponding fault ticket of each emergency using what is pre-established
This fault ticket is calculated to the desired value of maintenance personal's professional ability in plan model, then triggers first screening unit；
First screening unit reaches the desired value for filtering out professional ability in the maintenance personal of current idle
Then best maintenance personal triggers the worksheet processing unit；
This fault ticket for being distributed the best maintenance personal currently filtered out by the worksheet processing unit automatically.
10. fault ticket management system according to claim 8, which is characterized in that the processing unit specifically includes
Two screening units and worksheet processing unit, wherein；
Second screening unit is for being successively directed to the corresponding fault ticket of each generic failure, in the maintenance people of current idle
It filters out in member apart from nearest maintenance personal, as best maintenance personal, then triggers the worksheet processing unit；
This fault ticket for being distributed the best maintenance personal currently filtered out by the worksheet processing unit automatically.
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