CN110782050A - Shared vehicle operation and maintenance method and device, computer equipment and readable storage medium - Google Patents

Shared vehicle operation and maintenance method and device, computer equipment and readable storage medium Download PDF

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CN110782050A
CN110782050A CN201911043808.7A CN201911043808A CN110782050A CN 110782050 A CN110782050 A CN 110782050A CN 201911043808 A CN201911043808 A CN 201911043808A CN 110782050 A CN110782050 A CN 110782050A
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shared vehicle
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maintenance
vehicle
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杨磊
陶文灿
宋忠磊
徐春辉
陈亮
曾航
周健
李耀楚
马兴一
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Shanghai Junzheng Network Technology Co Ltd
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Abstract

The application relates to a shared vehicle operation and maintenance method, a device, computer equipment and a readable storage medium. The shared vehicle operation and maintenance method comprises the following steps: detecting whether the shared vehicle has an abnormality; if the shared vehicle is abnormal, generating an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle; the operation and maintenance task comprises first position information and operation and maintenance operation instruction information of the shared vehicle; and distributing the operation and maintenance tasks to corresponding terminals according to preset distribution conditions. By the method, the operation and maintenance efficiency of the shared vehicle can be improved, the use experience of the shared vehicle used by a client can be improved, the fault discovery difficulty of the shared vehicle is reduced, and the fault maintenance efficiency of the shared vehicle is improved.

Description

Shared vehicle operation and maintenance method and device, computer equipment and readable storage medium
Technical Field
The invention relates to the technical field of vehicles, in particular to a shared vehicle operation and maintenance method, a device, computer equipment and a readable storage medium.
Background
The shared vehicle industry has developed rapidly in recent years, and shared vehicles play an increasingly important role in people's daily trips.
Abnormal conditions such as insufficient battery power, vehicle faults and the like may exist in the using process of the shared vehicle; at present, the abnormal discovery and abnormal maintenance of a shared vehicle are generally that when a user uses the shared vehicle, if the vehicle is abnormal, an abnormal part is photographed, the abnormal part is uploaded to a background server together with a text description and a photo, and then the vehicle is found and maintained by operation and maintenance personnel according to the position submitted by the user; or the operation and maintenance personnel click the shared vehicles one by one on a monitoring map of the terminal to screen abnormal vehicles, and then find and maintain the abnormal vehicles according to the positions of the shared vehicles in the monitoring map after the abnormal vehicles are screened.
However, the above-mentioned operation and maintenance method for sharing vehicles has a problem of low operation and maintenance efficiency.
Disclosure of Invention
In view of the foregoing, it is necessary to provide a shared vehicle operation and maintenance method, an apparatus, a computer device, and a readable storage medium capable of improving the efficiency of shared vehicle operation and maintenance.
In a first aspect, an embodiment of the present application provides a shared vehicle operation and maintenance method, where the method includes:
detecting whether the shared vehicle has an abnormality;
if the shared vehicle is abnormal, generating an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle; the operation and maintenance task comprises first position information and operation and maintenance operation instruction information of the shared vehicle;
and distributing the operation and maintenance tasks to corresponding terminals according to preset distribution conditions.
In one embodiment, the detecting whether the shared vehicle has an abnormality includes:
if the reported information sent by the shared vehicle is not received after the first preset time, determining that the shared vehicle is abnormal, and determining that the abnormal type of the shared vehicle is a newly increased lost connection type;
the generating of the operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle comprises:
generating an operation and maintenance task corresponding to the new loss and increase train connection type, wherein the operation and maintenance task comprises first operation indication information and second position information; the first operation instruction information is used for instructing to execute vehicle finding and abnormal handling operation on the shared vehicle according to the second position information; the second location information is the location information included in the report information which is sent by the shared vehicle last time.
In one embodiment, the detecting whether the shared vehicle has an abnormality includes:
if an unlocking instruction aiming at the shared vehicle sent by a user side is received, detecting whether the shared vehicle comprises an offline tag or not;
if the shared vehicle comprises the loss of contact tag, determining that the shared vehicle is abnormal, and determining that the abnormal type of the shared vehicle is a code scanning loss of contact vehicle type;
the generating of the operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle comprises:
generating an operation and maintenance task corresponding to the code scanning lost contact vehicle type, wherein the operation and maintenance task comprises second operation indication information and third position information of the user side; the second operation instruction information is used for instructing to execute vehicle finding and abnormal handling operation on the shared vehicle according to the third position information.
In one embodiment, after the operation and maintenance task is allocated to the corresponding terminal, the method further includes
And if the report information sent by the shared vehicle is received, canceling the operation and maintenance task distributed to the terminal, and canceling the loss of contact label set for the shared vehicle.
In one embodiment, the detecting whether the shared vehicle has an abnormality includes:
detecting whether the shared vehicle is abnormal or not according to the received reported information sent by the shared vehicle; the reported information comprises at least one of battery power information, idle time length, fault information and vehicle lock state information of the shared vehicle.
In one embodiment, the detecting whether the shared vehicle is abnormal according to the received report information sent by the shared vehicle includes:
if the reported information comprises the battery electric quantity information, detecting whether the shared vehicle is abnormal or not according to the battery electric quantity information, and determining that the abnormal type of the shared vehicle is a zero electric quantity type or an insufficient electric quantity type when the shared vehicle is detected to be abnormal;
if the reported information comprises the idle time length, detecting whether the shared vehicle is abnormal or not according to the idle time length, and determining that the abnormal type of the shared vehicle is the idle vehicle type when the shared vehicle is detected to be abnormal;
if the reported information comprises the fault information, determining that the shared vehicle is abnormal, and determining that the abnormal type of the shared vehicle is a fault vehicle type;
if the reported information comprises the lock state information, detecting whether the shared vehicle is abnormal or not according to the lock state information, and determining that the abnormal type of the shared vehicle is the unlocked type when the shared vehicle is detected to be abnormal.
In one embodiment, the allocating the operation and maintenance task to the corresponding terminal according to a preset allocation condition includes:
detecting whether the shared vehicle is in a target area or not according to the first position information;
if the shared vehicle is in the target area, distributing the operation and maintenance task to a corresponding terminal based on a first distribution condition;
and if the shared vehicle is not in the target area, distributing the operation and maintenance task to a corresponding terminal based on a second distribution condition.
In one embodiment, the allocating the operation and maintenance task to the corresponding terminal based on the first allocation condition includes:
according to a preset role priority order, sequentially searching a first target terminal which accords with a first distribution condition from a plurality of terminals respectively corresponding to different service authority types; the first distribution condition is associated with the service authority types respectively corresponding to the plurality of terminals and the distance between each terminal and the shared vehicle;
and distributing the operation and maintenance task to the first target terminal.
In one embodiment, the allocating, based on the second allocation condition, the operation and maintenance task to a corresponding terminal includes:
according to the sequence of the distances from near to far, second target terminals which accord with second distribution conditions are searched in a plurality of terminals corresponding to the target service authority types in sequence; the second allocation condition is associated with a distance between each terminal and the shared vehicle;
and distributing the operation and maintenance task to the second target terminal.
In one embodiment, the method further comprises:
receiving a task transfer request sent by the second target terminal; the task transferring request comprises a target operation and maintenance task and a transferring receiving terminal;
and transferring the target operation and maintenance task to the transfer receiving terminal.
In one embodiment, before generating the operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle, the method further includes:
detecting whether the shared vehicle meets a task generation condition, wherein the task generation condition is associated with at least one factor of whether other operation and maintenance tasks exist in the shared vehicle currently, whether the shared vehicle is in operation and whether the shared vehicle is in a warehouse;
and if the shared vehicle meets the task generation condition, executing the step of generating the operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle.
In one embodiment, after the allocating the operation and maintenance task to the corresponding terminal, the method further includes:
and if the operation and maintenance task is not executed beyond a second preset time, canceling the operation and maintenance task.
In a second aspect, an embodiment of the present application provides a shared vehicle operation and maintenance device, where the device includes:
the first detection module is used for detecting whether the shared vehicle is abnormal or not;
the generating module is used for generating an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle if the abnormal type exists; the operation and maintenance task comprises first position information and operation and maintenance operation instruction information of the shared vehicle;
and the distribution module is used for distributing the operation and maintenance tasks to the corresponding terminals according to preset distribution conditions.
In a third aspect, an embodiment of the present application provides a computer device, including a memory and a processor, where the memory stores a computer program, and the processor implements the steps of the method according to the first aspect when executing the computer program.
In a fourth aspect, embodiments of the present application provide a computer-readable storage medium, on which a computer program is stored, which, when executed by a processor, implements the steps of the method according to the first aspect.
The beneficial effects brought by the technical scheme provided by the embodiment of the application at least comprise:
by detecting whether the shared vehicle is abnormal; if the shared vehicle is abnormal, generating an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle; the operation and maintenance task comprises first position information and operation and maintenance operation instruction information of the shared vehicle; distributing the operation and maintenance tasks to corresponding terminals according to preset distribution conditions; therefore, when the server detects that the shared vehicle is abnormal, the server automatically generates an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle, automatically distributes the generated operation and maintenance task to different terminals according to distribution conditions, and the operation and maintenance personnel perform corresponding operation and maintenance on the shared vehicle in the first position information according to operation and maintenance operation indication information included in the operation and maintenance task. The problem of low vehicle operation and maintenance efficiency caused by the fact that a user finds abnormal vehicles or operation and maintenance personnel click each shared vehicle one by one on a monitoring map of a terminal to screen the abnormal vehicles in the traditional technology is solved. The method and the system for sharing the vehicle have the advantages that operation and maintenance efficiency of the sharing vehicle is improved, use experience of a customer using the sharing vehicle is improved, meanwhile, the difficulty of fault finding of the sharing vehicle is reduced, and fault maintenance efficiency of the vehicle is improved.
Drawings
FIG. 1 is a diagram of an application environment of a shared vehicle operation and maintenance method according to an embodiment;
FIG. 2 is a schematic flow chart of a shared vehicle operation and maintenance method according to an embodiment;
FIG. 3 is a schematic flow chart of a shared vehicle operation and maintenance method according to an embodiment;
FIG. 4 is a schematic flow chart of a shared vehicle operation and maintenance method according to an embodiment;
FIG. 5 is a schematic flow chart of a shared vehicle operation and maintenance method according to an embodiment;
FIG. 6 is a schematic flow chart of a shared vehicle operation and maintenance method according to an embodiment;
FIG. 7 is a diagram illustrating a detailed step of step S320 in FIG. 6;
FIG. 8 is a diagram illustrating a detailed step of step S330 in FIG. 6;
FIG. 9 is a schematic flow chart diagram illustrating a shared vehicle operation and maintenance method according to an embodiment;
fig. 10 is a block diagram of a shared vehicle operation and maintenance device according to an embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
The shared vehicle operation and maintenance method provided by the application can be applied to the application environment shown in fig. 1. Wherein the server 101 detects whether there is an abnormality in the shared vehicle 102; if the shared vehicle 102 is abnormal, generating an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle 102; the operation and maintenance task comprises first position information and operation and maintenance operation instruction information of the shared vehicle 102; the server 101 allocates the operation and maintenance task to the corresponding terminal 103 according to the preset allocation condition. The terminal 103 may be, but is not limited to, various personal computers, notebook computers, smart phones, tablet computers, and portable wearable devices; the server 101 may be implemented as a stand-alone server or a server cluster composed of a plurality of servers.
The embodiment of the application provides a shared vehicle operation and maintenance method, a device, computer equipment and a readable storage medium, and aims to solve the technical problem that the vehicle operation and maintenance efficiency of a shared vehicle is low in the traditional technology. The following describes in detail the technical solutions of the present application and how the technical solutions of the present application solve the above technical problems by embodiments and with reference to the drawings. The following specific embodiments may be combined with each other, and details of the same or similar concepts or processes may not be repeated in some embodiments.
It should be noted that, in the shared vehicle operation and maintenance method provided in the embodiment of the present application, an execution subject may be a shared vehicle operation and maintenance device, the shared vehicle operation and maintenance device may be implemented as part or all of a computer device in a software, hardware, or a combination of the software and the hardware, and the computer device may be a server.
In the following method embodiments, the shared vehicle operation and maintenance method is applied to the server in fig. 1 as an example.
Referring to fig. 2, which shows a flowchart of a shared vehicle operation and maintenance method provided in an embodiment of the present application, as shown in fig. 2, the shared vehicle operation and maintenance method in the embodiment may include the following steps:
step S100, detecting whether the shared vehicle is abnormal or not.
In this embodiment, the server may set a reporting period, and control each sharing vehicle to periodically send reporting information to the server according to the reporting period, where the reporting information may include state information and attribute information of the sharing vehicle. The state information may include that the shared vehicle is in an operating state or in an idle state, the attribute information may include battery level information of the shared vehicle, and the like. The server can detect whether the corresponding shared vehicle is abnormal or not according to the reported information of each shared vehicle.
It can be understood that if the shared vehicle fails or the signal quality is poor and the shared vehicle loses contact with the server, the server stops sending the report information to the server, and if the report period is exceeded and the report information sent by the shared vehicle is not received, it can be determined that the shared vehicle is abnormal.
In other embodiments, the server may further set a polling period, and the server periodically polls each shared vehicle according to the polling period to obtain the status information and the attribute information of the shared vehicle to determine whether the shared vehicle is abnormal, which is not limited herein.
And step S200, if the abnormality exists, generating an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle.
In this embodiment, if the server detects that the shared vehicle is abnormal, the server generates an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle, where the operation and maintenance task includes first location information of the shared vehicle and operation and maintenance instruction information. The first position information is used for indicating the current position of the shared vehicle, and the operation and maintenance operation indication information is used for indicating the operation and maintenance personnel to find the shared vehicle according to the first position information and correspondingly process the current abnormality of the shared vehicle.
When the server detects that the shared vehicle is abnormal, for example, the server determines that the abnormal type of the shared vehicle is an insufficient-battery type according to battery power information of the shared vehicle and a set low-battery threshold value if the detected battery power is lower than the low-battery threshold value, and generates a power-shortage vehicle finding task to prompt an operation and maintenance person to find the shared vehicle according to the indicated position and charge or replace a battery of the shared vehicle; if the server detects that the electric quantity of the battery is zero, determining that the abnormal type of the shared vehicle is a zero electric quantity type, and generating a zero electric quantity vehicle finding task by the server to prompt operation and maintenance personnel to find the shared vehicle according to the indicated position and charge or replace the battery of the shared vehicle; and if the server detects that the report information sent by the shared vehicle is not received after the set report time is exceeded, determining that the shared vehicle is abnormal, determining that the abnormal type of the shared vehicle is a newly added offline vehicle type, and generating a newly added offline vehicle finding task by the server to prompt operation and maintenance personnel to find the shared vehicle according to the indicated position and carry out offline repair on the shared vehicle.
It is to be understood that the abnormality type of the shared vehicle is not limited to the illustrated example in the present embodiment, and in other embodiments, the abnormality type may also be a scanning lost vehicle type, an idle vehicle type, a fault vehicle type, an unlocked vehicle type, and the like, and is not particularly limited herein.
And step S300, distributing the operation and maintenance tasks to corresponding terminals according to preset distribution conditions.
The server allocates the operation and maintenance tasks to corresponding terminals according to preset allocation conditions; specifically, after the server generates the operation and maintenance task, it is first detected whether a terminal corresponding to the on-line part-time operation and maintenance person who is looking for a car currently exists, that is, the service authority type of the terminal is the part-time operation and maintenance person, and if a terminal of the type is detected, the operation and maintenance task is preferentially allocated to the terminal.
And if the server detects that no terminal corresponding to the part-time operation and maintenance personnel searching the vehicle currently exists, searching a terminal which is closest to the shared vehicle and has the service authority type corresponding to the part-time operation and maintenance personnel according to the first position information of the shared vehicle, and distributing the operation and maintenance task to the searched terminal.
If the server does not find the terminal corresponding to the on-line part-time operation and maintenance personnel within the specified range around the first position information, the server searches the terminal which is closest to the shared vehicle and corresponds to the operation and maintenance personnel with the service authority type of inspection, and distributes the operation and maintenance task to the found terminal.
If the server does not find a terminal capable of distributing the operation and maintenance task in the steps, the server distributes the operation and maintenance task to a region responsible person in the region where the shared vehicle is located; if the area is not provided with the responsible person or the responsible person is not updated in time after leaving the work, the server allocates the operation and maintenance task to the terminal with the service authority type corresponding to the city manager, and the city manager can select to execute the operation and maintenance task or transfer the operation and maintenance task to other working personnel in the city after receiving the task through the terminal.
The embodiment detects whether the shared vehicle has an abnormality; if the shared vehicle is abnormal, generating an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle; the operation and maintenance task comprises first position information and operation and maintenance operation instruction information of the shared vehicle; distributing the operation and maintenance tasks to corresponding terminals according to preset distribution conditions; therefore, when the server detects that the shared vehicle is abnormal, the server automatically generates an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle, automatically distributes the generated operation and maintenance task to different terminals according to distribution conditions, and the operation and maintenance personnel perform corresponding operation and maintenance on the shared vehicle in the first position information according to operation and maintenance operation indication information included in the operation and maintenance task. The problem of low vehicle operation and maintenance efficiency caused by the fact that a user finds abnormal vehicles or operation and maintenance personnel click each shared vehicle one by one on a monitoring map of a terminal to screen the abnormal vehicles in the traditional technology is solved. This embodiment has promoted the operation and maintenance efficiency of shared vehicle, has promoted the use that the customer used shared vehicle and has experienced, has reduced the trouble discovery degree of difficulty of shared vehicle simultaneously, has promoted the trouble maintenance efficiency of vehicle. In the embodiment, the operation and maintenance work of the operation and maintenance personnel is executed based on the operation and maintenance tasks issued by the server, the possibility of cheating of the workload of the operation and maintenance personnel is avoided, the daily work target of the operation and maintenance personnel is clear, and the workload is convenient to control; the operation and maintenance personnel do not need to screen abnormal vehicles through a monitoring map, and the operation complexity of the operation and maintenance personnel is greatly reduced.
Fig. 3 is a schematic flowchart of a shared vehicle operation and maintenance method according to another embodiment. On the basis of the embodiment shown in fig. 2, step S100 of this embodiment includes:
and step S110, if the report information sent by the shared vehicle is not received after the first preset time, determining that the shared vehicle is abnormal, and determining that the abnormal type of the shared vehicle is a newly increased lost connection type.
In this embodiment, specifically, the server sets a reporting period, and controls each sharing vehicle to periodically send reporting information to the server according to the reporting period. If the server detects that the report information sent by the shared vehicle is not received after the first preset time, the server determines that the shared vehicle is abnormal, and the first preset time can be a report period set by the server.
It can be understood that if the shared vehicle fails or is in a sheltered and concealed environment, the mobile signal quality is poor, and the shared vehicle loses contact with the server, the server stops sending the report information to the server, and the server determines that the abnormal type of the shared vehicle is the new lost vehicle type.
Further, in this embodiment, step S200 includes:
step S210, generating an operation and maintenance task corresponding to the newly-increased and lost train type, wherein the operation and maintenance task comprises first operation instruction information and second position information.
The first operation instruction information is used for instructing to execute vehicle finding and abnormal processing operation on the shared vehicle according to the second position information; the second location information is the location information included in the report information that the shared vehicle sent last time.
The second position information is the position of the shared vehicle when the reported information is sent last time before the shared vehicle loses contact. After the sharing vehicle loses contact, the reporting information cannot be sent to the server, the server cannot acquire the current latest position of the sharing vehicle, the server generates an operation and maintenance task corresponding to the newly-added lost contact type according to second position information, the first operation indication information is used for indicating operation and maintenance personnel of the terminal, the sharing vehicle is searched at the second position information, and after the sharing vehicle is found, abnormal processing operation is carried out on the sharing vehicle, so that the sharing vehicle and the server can reestablish communication connection, and the sharing vehicle can send the reporting information to the server according to a reporting period.
In the embodiment, if the reported information sent by the shared vehicle is not received after the first preset time, it is determined that the shared vehicle is abnormal, and the abnormal type of the shared vehicle is determined to be a newly added lost connection vehicle type; generating an operation and maintenance task corresponding to the newly-increased and lost train connection type, wherein the operation and maintenance task comprises first operation indication information and second position information; the first operation instruction information is used for instructing to execute vehicle finding and abnormal processing operation on the shared vehicle according to the second position information; the second position information is position information included in reported information which is sent by the shared vehicle last time; distributing the operation and maintenance tasks to corresponding terminals according to preset distribution conditions; therefore, for the newly added sharing vehicle which is not linked, the server timely reminds operation and maintenance personnel to find the vehicle at the position before the sharing vehicle is not linked, and after the vehicle is found successfully, the abnormity of the sharing vehicle is processed, the vehicle loss caused by long-term loss of the sharing vehicle is avoided, and the loss rate of the sharing vehicle is reduced.
Fig. 4 is a schematic flowchart of a shared vehicle operation and maintenance method according to another embodiment. On the basis of the embodiment shown in fig. 2, the step S100 of the present embodiment includes S120 and S130:
step S120, if an unlocking instruction for the shared vehicle sent by the user terminal is received, detecting whether the shared vehicle includes an unlink tag.
In this embodiment, the sharing vehicle periodically sends the report information to the server according to the report period set by the server. If the reporting period is exceeded and the server does not receive the reporting information sent by the shared vehicle, determining that the shared vehicle is lost with the server; the server sets an offline tag for the shared vehicle, generates a corresponding operation and maintenance task to indicate operation and maintenance personnel to find the offline shared vehicle, and processes offline abnormity of the offline shared vehicle. Further, if the operation and maintenance personnel successfully find the sharing vehicle with lost contact, the server cancels the lost contact tag set for the vehicle, and if the operation and maintenance personnel does not find the sharing vehicle with lost contact, the server keeps the lost contact tag set for the sharing vehicle.
If the user needs to use the shared vehicle, an unlocking instruction for the shared vehicle is sent to the server through the user side, for example, the user can scan a two-dimensional code of the shared vehicle through the user side to send the unlocking instruction; if the server receives an unlocking instruction sent by the user side, whether the shared vehicle corresponding to the unlocking instruction comprises the loss of contact tag is detected.
Step S130, if the shared vehicle comprises the loss-of-contact tag, determining that the shared vehicle is abnormal, and determining that the abnormal type of the shared vehicle is a code scanning loss-of-contact type.
If the server detects that the shared vehicle corresponding to the unlocking instruction sent by the user side comprises the loss of contact tag, the shared vehicle is represented as a loss of contact vehicle which is lost in the early stage and is not found by the operation and maintenance personnel. And the server determines that the shared vehicle is abnormal and determines that the abnormal type of the shared vehicle is the code scanning lost vehicle type.
Further, in this embodiment, step S200 includes:
step S220, an operation and maintenance task corresponding to the code scanning lost link type is generated, where the operation and maintenance task includes the second operation instruction information and the third location information where the user terminal is located.
And after the server determines that the shared vehicle is abnormal and determines that the abnormal type of the shared vehicle is the code scanning loss train connection type, generating an operation and maintenance task corresponding to the code scanning loss train connection type, wherein the operation and maintenance task comprises second operation indication information and third position information where the user side is located. And the second operation instruction information is used for instructing to execute vehicle finding and abnormal processing operation on the shared vehicle according to the third position information.
Specifically, in the operation and maintenance task corresponding to the code scanning loss-of-contact type, the third position information is the current position of the user terminal sending the unlocking instruction, namely the current latest position of the shared vehicle which is lost in contact; and the second operation instruction information instructs the operation and maintenance personnel to go to the third position information to search for the shared vehicle which is disconnected, and the abnormal disconnection of the vehicle is processed. Thereby, the loss rate of the shared vehicles is further reduced.
Further, in this embodiment, after step S300, the method further includes:
and step S400, if the report information sent by the shared vehicle is received, canceling the operation and maintenance task distributed to the terminal, and canceling the loss of connection label set for the shared vehicle.
After the operation and maintenance task corresponding to the code scanning loss-of-contact type is distributed to the corresponding terminal, the corresponding operation and maintenance personnel start to search for the vehicle and perform exception handling work, if the server receives the reported information sent by the shared vehicle, the operation and maintenance task distributed to the terminal is cancelled, and the loss-of-contact label set for the shared vehicle is cancelled.
It can be understood that, if the shared vehicle loses contact with the server due to the signal quality problem, and if the signal of the area where the shared vehicle is located is recovered, the shared vehicle recovers to send the report information. When the server detects that the shared vehicle returns to normally send the report information, the operation and maintenance task which is executed by the operation and maintenance personnel and corresponds to the code scanning lost-connection vehicle type is cancelled, and the waste of manpower of the operation and maintenance personnel is avoided.
Fig. 5 is a schematic flowchart of a shared vehicle operation and maintenance method according to another embodiment. On the basis of the embodiment shown in fig. 2, step S100 of this embodiment includes:
step S140, detecting whether the shared vehicle is abnormal or not according to the received reported information sent by the shared vehicle; the reported information comprises at least one of battery electric quantity information, idle time length, fault information and vehicle lock state information of the shared vehicle.
In this embodiment, specifically, the server detects whether the shared vehicle is abnormal according to the received report information sent by the shared vehicle, where the report information may include battery power information, idle time, fault information, and lock status information of the shared vehicle.
As an implementation manner, step S140 of this embodiment specifically includes the step a to the step d as the refining steps:
step a, if the reported information comprises battery electric quantity information, detecting whether the shared vehicle is abnormal or not according to the battery electric quantity information, and determining that the abnormal type of the shared vehicle is a zero electric quantity type or an insufficient electric quantity type when the shared vehicle is detected to be abnormal.
The server may set a low battery threshold, e.g., set 30% of the total battery power to the low battery threshold; if the battery electric quantity included in the reported information is lower than the low electric quantity threshold value and the electric quantity is not zero, determining that the shared vehicle is abnormal, and the abnormal type of the shared vehicle is an insufficient electric quantity type, generating a trolley lacking vehicle searching, operation and maintenance task by the server, distributing the trolley lacking vehicle searching, operation and maintenance task to a corresponding terminal to prompt operation and maintenance personnel to find the shared vehicle according to the indicated position, and charging or replacing the battery of the shared vehicle. And if the battery electric quantity included in the reported information is lower than the low electric quantity threshold and is zero, determining that the abnormal type of the shared vehicle is a zero electric quantity type, generating a zero electric quantity vehicle searching operation and maintenance task by the server, distributing the zero electric quantity vehicle searching operation and maintenance task to a corresponding terminal, prompting operation and maintenance personnel to find the shared vehicle according to the indicated position, and charging or replacing the battery of the shared vehicle.
And b, if the reported information comprises the idle time length, detecting whether the shared vehicle is abnormal or not according to the idle time length, and determining the abnormal type of the shared vehicle as the idle vehicle type when the shared vehicle is detected to be abnormal.
The server detects whether the shared vehicle is abnormal or not according to the idle time included in the reported information; specifically, the server may set an idle threshold, for example, three days, if the idle duration is longer than three days, it is determined that the shared vehicle is abnormal, and it is determined that the abnormal type of the shared vehicle is the idle vehicle type, and the server generates an idle vehicle finding operation and maintenance task to be allocated to a corresponding terminal, so as to prompt an operation and maintenance worker to find the shared vehicle according to the indicated position, perform operations such as site allocation on the shared vehicle, and improve the utilization rate of the shared vehicle.
And c, if the reported information comprises fault information, determining that the shared vehicle is abnormal, and determining that the abnormal type of the shared vehicle is the type of the fault vehicle.
If the server detects that the reported information comprises fault information, the fault information includes, for example, frequent reconnection of the shared vehicle, cumulative 3-hour unlocking failure, continuous 3-time unlocking failure, continuous 2-time failure orders, low battery power and the like, it is determined that the shared vehicle is abnormal, the abnormal type of the shared vehicle is determined to be a fault vehicle type, and the server generates a fault vehicle finding operation and maintenance task to be distributed to a corresponding terminal to prompt operation and maintenance personnel to find the shared vehicle according to the indicated position and perform operations such as fault maintenance on the shared vehicle, so that the fault rate of the shared vehicle is reduced.
And d, if the reported information comprises the vehicle lock state information, detecting whether the shared vehicle is abnormal or not according to the vehicle lock state information, and determining that the abnormal type of the shared vehicle is the type of the unlocked vehicle when the shared vehicle is detected to be abnormal.
If the server detects that the vehicle lock state information included in the reported information is in an unlocked state, the server determines that the abnormal type of the shared vehicle is the unlocked type, and the server generates an unlocked vehicle searching and operation and maintenance task to be distributed to the corresponding terminal so as to prompt operation and maintenance personnel to find the shared vehicle according to the indicated position and lock the shared vehicle, so that the loss rate of the shared vehicle is reduced.
Fig. 6 is a schematic flowchart of a shared vehicle operation and maintenance method according to another embodiment. On the basis of the embodiment shown in fig. 2, the step S300 includes the steps S310, S320 and S330:
step S310, whether the shared vehicle is in the target area or not is detected according to the first position information.
And the server detects whether the shared vehicle is in a target area according to the first position information of the shared vehicle included in the operation and maintenance task, wherein the target area is an operation area corresponding to the shared vehicle.
Step S320, if the shared vehicle is in the target area, the operation and maintenance task is allocated to the corresponding terminal based on the first allocation condition.
In this embodiment, referring to fig. 7, fig. 7 is a schematic diagram of a step of refining step S320 in this embodiment, where step S320 in this embodiment specifically includes step S321 and step S322:
step S321, according to a preset role priority order, sequentially searching a first target terminal which accords with a first distribution condition in a plurality of terminals respectively corresponding to different service authority types; the first allocation condition is associated with the service authority types respectively corresponding to the plurality of terminals and the distance between each terminal and the shared vehicle.
The preset role priority order can mean that the priority of the part-time operation and maintenance personnel, the patrol operation and maintenance personnel, the regional responsible personnel and the city manager is reduced in sequence, and the server preferentially selects the terminal corresponding to the part-time operation and maintenance personnel to distribute the operation and maintenance tasks.
Specifically, the server firstly detects that the service authority type is a part-time operation and maintenance person, and the online terminals distribute the generated operation and maintenance tasks, and if the terminals corresponding to a plurality of part-time operation and maintenance persons are online, the terminal closest to the shared vehicle is selected from the terminals to distribute the operation and maintenance tasks.
If the server does not detect that the service authority type is the part-time operation and maintenance personnel and the terminal is online, the server detects that the service authority type is the inspection operation and maintenance personnel again and the terminal is online to distribute the generated operation and maintenance tasks according to the role priority sequence, and if a plurality of terminals corresponding to the inspection operation and maintenance personnel are online, the terminal closest to the shared vehicle is selected to distribute the operation and maintenance tasks.
And if the server does not detect that the service authority type is the on-line terminal for inspecting the operation and maintenance personnel, allocating the operation and maintenance task to the terminal of the regional responsible person corresponding to the shared vehicle according to the role priority order.
If the area where the shared vehicle is located is not provided with the area responsible person or the area responsible person leaves, the server detects that the service authority type is the city manager again, and the online terminals distribute the generated operation and maintenance tasks, and if the terminals corresponding to the city managers are online, the terminal closest to the shared vehicle is selected from the terminals to distribute the operation and maintenance tasks.
Step S322, allocating the operation and maintenance task to the first target terminal.
The server allocates the operation and maintenance task to the first target terminal found based on step S321, and thus, the operation and maintenance task is allocated to the most suitable terminal for the operation and maintenance personnel to execute the task through the preset role priority order and the first allocation condition, and the allocation optimization of the operation and maintenance task is realized.
And step S330, if the shared vehicle is not in the target area, distributing the operation and maintenance tasks to the corresponding terminals based on the second distribution condition.
In this embodiment, referring to fig. 8, fig. 8 is a schematic diagram of a refining step in step S330, where step S330 in this embodiment specifically includes step S331 and step S332:
step S331, according to the sequence of the distance from near to far, a second target terminal which accords with a second distribution condition is searched in a plurality of terminals corresponding to the target service authority type in sequence; the second allocation condition is associated with a distance between each terminal and the shared vehicle.
If the shared vehicle is not in the target area, the server only detects that the service authority type is the city manager and the online terminals are used for distributing the generated operation and maintenance tasks, and if the terminals corresponding to a plurality of city managers are online at the same time, the terminal closest to the shared vehicle is selected from the terminals for distributing the operation and maintenance tasks.
And step S332, distributing the operation and maintenance task to a second target terminal.
Therefore, in the embodiment, the operation and maintenance tasks in different areas are allocated to the most appropriate operation and maintenance terminal through the operation and maintenance task allocation step, so that the allocation optimization of the operation and maintenance tasks is realized. The operation complexity of the operation and maintenance personnel is reduced, the working enthusiasm of the operation and maintenance personnel is convenient to mobilize, and the workload of the operation and maintenance personnel is convenient to count.
Further, in other embodiments, after step S332, step e and step f are further included:
step e: receiving a task transferring request sent by a second target terminal; the task transferring request comprises a target operation and maintenance task and a transferring receiving terminal.
And f, transferring the target operation and maintenance task to a transfer receiving terminal.
The server sets task transfer permission for the second target terminal, namely, the city manager can transfer the operation and maintenance tasks distributed by the server to other terminals under special conditions of exceeding workload, being far away from the tasks and the like.
The city manager can search according to personnel at the terminal when dispatching, specifically, search fuzzily according to personnel names, and the terminal displays a personnel list with names containing keywords under a screen according to the input keywords; or searching according to the cell, specifically, fuzzy searching according to the cell name, and the terminal only displays the cell with the name containing the keyword under the screen according to the input keyword, and displays all persons available for transfer under the cell.
In the embodiment, by detecting whether the shared vehicle is in the target area, if the shared vehicle is in the target area, the operation and maintenance task is allocated to the corresponding terminal based on the first allocation condition; if the shared vehicle is not in the target area, distributing the operation and maintenance tasks to corresponding terminals based on a second distribution condition; and a task transfer function is set for a specific service authority type, such as a city manager, so that the execution efficiency of the operation and maintenance task is increased, and the operation and maintenance efficiency of the shared vehicle is improved.
Fig. 9 is a schematic flowchart of a shared vehicle operation and maintenance method according to another embodiment. On the basis of the embodiment shown in fig. 2, in this embodiment, before the step S200, the method further includes:
step S500, whether the shared vehicle meets a task generating condition is detected, and the task generating condition is associated with at least one factor of whether the shared vehicle has other operation and maintenance tasks currently, whether the shared vehicle is in operation and whether the shared vehicle is in a warehouse.
If the shared vehicle satisfies the task generation condition, step S200 is executed.
In this embodiment, if the server detects that the shared vehicle is abnormal, it further detects whether the shared vehicle meets a task generation condition, where the task generation condition may be that the shared vehicle does not currently have other operation and maintenance tasks, the shared vehicle is in an operating state, the shared vehicle is not in an urban management warehouse, the shared vehicle is not in an operator warehouse, and the like. Therefore, the operation and maintenance tasks distributed to the terminal can be ensured to be normally executed by the operation and maintenance personnel.
In other embodiments, after the operation and maintenance task is allocated to the corresponding terminal, if the operation and maintenance task is not executed for more than a second preset time, the operation and maintenance task is cancelled, for example, the second preset time may be 24 hours; therefore, the problem that the shared vehicle cannot be regenerated into other operation and maintenance tasks because the operation and maintenance tasks are not executed all the time is solved, and the operation and maintenance efficiency is improved.
It should be understood that although the various steps in the flow charts of fig. 2-9 are shown in order as indicated by the arrows, the steps are not necessarily performed in order as indicated by the arrows. The steps are not performed in the exact order shown and described, and may be performed in other orders, unless explicitly stated otherwise. Moreover, at least some of the steps in fig. 2-9 may include multiple sub-steps or multiple stages that are not necessarily performed at the same time, but may be performed at different times, and the order of performance of the sub-steps or stages is not necessarily sequential, but may be performed in turn or alternating with other steps or at least some of the sub-steps or stages of other steps.
In one embodiment, as shown in fig. 10, there is provided a shared vehicle operation and maintenance device, including:
a first detection module 10, configured to detect whether an abnormality exists in the shared vehicle;
the generating module 20 is configured to generate an operation and maintenance task corresponding to an abnormal type according to the abnormal type of the shared vehicle if the abnormal type exists; the operation and maintenance task comprises first position information and operation and maintenance operation instruction information of the shared vehicle;
and the allocation module 30 is configured to allocate the operation and maintenance task to a corresponding terminal according to a preset allocation condition.
Optionally, the first detection module 10 includes:
the first determining unit is used for determining that the shared vehicle is abnormal if the reported information sent by the shared vehicle is not received within the first preset time, and determining that the abnormal type of the shared vehicle is a newly-added lost vehicle type;
the generating module 20 includes:
the first generation unit is used for generating an operation and maintenance task corresponding to the new loss-increase train connection type, and the operation and maintenance task comprises first operation instruction information and second position information; the first operation instruction information is used for instructing to execute vehicle finding and abnormal handling operation on the shared vehicle according to the second position information; the second location information is the location information included in the report information which is sent by the shared vehicle last time.
Optionally, the first detection module 10 includes:
the first detection unit is used for detecting whether the shared vehicle comprises an offline tag or not if an unlocking instruction aiming at the shared vehicle sent by a user side is received;
the second determining unit is used for determining that the shared vehicle is abnormal if the shared vehicle comprises the loss of contact tag, and determining that the abnormal type of the shared vehicle is a code scanning loss of contact vehicle type;
the generating module 20 includes:
the second generation unit is used for generating an operation and maintenance task corresponding to the code scanning lost contact vehicle type, wherein the operation and maintenance task comprises second operation indication information and third position information of the user side; the second operation instruction information is used for instructing to execute vehicle finding and abnormal handling operation on the shared vehicle according to the third position information.
Optionally, the apparatus further comprises:
and the distribution canceling module is used for canceling the operation and maintenance task distributed to the terminal and canceling the loss of contact label set for the shared vehicle if the report information sent by the shared vehicle is received.
Optionally, the first detection module 10 includes:
the second detection unit is used for detecting whether the shared vehicle is abnormal or not according to the received report information sent by the shared vehicle; the reported information comprises at least one of battery power information, idle time length, fault information and vehicle lock state information of the shared vehicle.
Optionally, the second detection unit includes:
a first determining subunit, configured to detect, if the reported information includes the battery power information, whether the shared vehicle is abnormal according to the battery power information, and determine, when it is detected that the shared vehicle is abnormal, that the abnormal type of the shared vehicle is a zero power type or an insufficient power type;
a second determining subunit, configured to detect whether the shared vehicle is abnormal according to the idle duration if the reported information includes the idle duration, and determine that the abnormal type of the shared vehicle is an idle vehicle type when the shared vehicle is detected to be abnormal;
a third determining subunit, configured to determine that the shared vehicle is abnormal if the reported information includes the fault information, and determine that the abnormal type of the shared vehicle is a faulty vehicle type;
a fourth determining subunit, configured to detect whether the shared vehicle is abnormal according to the lock state information if the reported information includes the lock state information, and determine that the abnormal type of the shared vehicle is an unlocked vehicle type when it is detected that the shared vehicle is abnormal.
Optionally, the distribution unit 30 comprises:
a third detection unit configured to detect whether the shared vehicle is within a target area according to the first position information;
the first distribution unit is used for distributing the operation and maintenance tasks to corresponding terminals based on first distribution conditions if the shared vehicle is in the target area;
and the second distribution unit is used for distributing the operation and maintenance tasks to corresponding terminals based on a second distribution condition if the shared vehicle is not in the target area.
The first distribution unit includes:
the first searching subunit is used for sequentially searching a first target terminal which accords with a first distribution condition in a plurality of terminals respectively corresponding to different service authority types according to a preset role priority order; the first distribution condition is associated with the service authority types respectively corresponding to the plurality of terminals and the distance between each terminal and the shared vehicle;
and the first allocating subunit is used for allocating the operation and maintenance task to the first target terminal.
The second distribution unit includes:
the second searching subunit is used for sequentially searching a second target terminal which meets a second distribution condition in the plurality of terminals corresponding to the target service authority type according to the sequence of the distances from near to far; the second allocation condition is associated with a distance between each terminal and the shared vehicle;
and the second distribution subunit is used for distributing the operation and maintenance task to the second target terminal.
Optionally, the apparatus further comprises:
the receiving module is used for receiving a task transfer request sent by the second target terminal; the task transferring request comprises a target operation and maintenance task and a transferring receiving terminal;
and the transfer module is used for transferring the target operation and maintenance task to the transfer receiving terminal.
Optionally, the apparatus further comprises:
the second detection module is used for detecting whether the shared vehicle meets a task generation condition, wherein the task generation condition is associated with at least one factor of whether other operation and maintenance tasks exist in the shared vehicle at present, whether the shared vehicle is in operation and whether the shared vehicle is in a warehouse;
the generating module 20 is further configured to execute the step of generating the operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle when the shared vehicle meets the task generating condition.
Optionally, the apparatus further comprises:
and the task canceling module is used for canceling the operation and maintenance task if the operation and maintenance task is not executed beyond a second preset time.
The shared vehicle operation and maintenance device provided in this embodiment may implement the above-mentioned embodiment of the shared vehicle operation and maintenance method applied to the vehicle service desk, and the implementation principle and technical effect thereof are similar, and are not described herein again.
For specific limitations of the shared vehicle operation and maintenance device in this embodiment, reference may be made to the above limitations of the shared vehicle operation and maintenance method applied to the vehicle service desk, and details are not repeated here. The modules in the shared vehicle operation and maintenance device can be wholly or partially realized by software, hardware and a combination thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.
In one embodiment, a computer device is also provided, which may be a server. The computer device includes a processor, a memory, a network interface, and a database connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The database of the computer device is used for storing shared vehicle operation and maintenance data. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a shared vehicle operation and maintenance method.
Those skilled in the art will appreciate that a particular computer device may include more or fewer components than those described above, or some components may be combined, or have a different arrangement of components.
In one embodiment, a computer device is provided, comprising a memory and a processor, the memory having a computer program stored therein, the processor implementing the following steps when executing the computer program:
detecting whether the shared vehicle has an abnormality; if the shared vehicle is abnormal, generating an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle; the operation and maintenance task comprises first position information and operation and maintenance operation instruction information of the shared vehicle; and distributing the operation and maintenance tasks to corresponding terminals according to preset distribution conditions.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms, such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Ramb microsecond direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and bus dynamic RAM (RDRAM).
In one embodiment, a computer-readable storage medium is provided, having a computer program stored thereon, which when executed by a processor, performs the steps of:
detecting whether the shared vehicle has an abnormality; if the shared vehicle is abnormal, generating an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle; the operation and maintenance task comprises first position information and operation and maintenance operation instruction information of the shared vehicle; and distributing the operation and maintenance tasks to corresponding terminals according to preset distribution conditions.
The technical features of the embodiments described above may be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the embodiments described above are not described, but should be considered as being within the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present invention, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the inventive concept, which falls within the scope of the present invention. Therefore, the protection scope of the present patent shall be subject to the appended claims.

Claims (15)

1. A method of shared vehicle operation, the method comprising:
detecting whether the shared vehicle has an abnormality;
if the shared vehicle is abnormal, generating an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle; the operation and maintenance task comprises first position information and operation and maintenance operation instruction information of the shared vehicle;
and distributing the operation and maintenance tasks to corresponding terminals according to preset distribution conditions.
2. The method of claim 1, wherein the detecting whether the shared vehicle is anomalous comprises:
if the reported information sent by the shared vehicle is not received after the first preset time, determining that the shared vehicle is abnormal, and determining that the abnormal type of the shared vehicle is a newly increased lost connection type;
the generating of the operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle comprises:
generating an operation and maintenance task corresponding to the new loss and increase train connection type, wherein the operation and maintenance task comprises first operation indication information and second position information; the first operation instruction information is used for instructing to execute vehicle finding and abnormal handling operation on the shared vehicle according to the second position information; the second location information is the location information included in the report information which is sent by the shared vehicle last time.
3. The method of claim 1, wherein the detecting whether the shared vehicle is anomalous comprises:
if an unlocking instruction aiming at the shared vehicle sent by a user side is received, detecting whether the shared vehicle comprises an offline tag or not;
if the shared vehicle comprises the loss of contact tag, determining that the shared vehicle is abnormal, and determining that the abnormal type of the shared vehicle is a code scanning loss of contact vehicle type;
the generating of the operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle comprises:
generating an operation and maintenance task corresponding to the code scanning lost contact vehicle type, wherein the operation and maintenance task comprises second operation indication information and third position information of the user side; the second operation instruction information is used for instructing to execute vehicle finding and abnormal handling operation on the shared vehicle according to the third position information.
4. The method of claim 3, wherein after the allocating the operation and maintenance task to the corresponding terminal, further comprises:
and if the report information sent by the shared vehicle is received, canceling the operation and maintenance task distributed to the terminal, and canceling the loss of contact label set for the shared vehicle.
5. The method of claim 1, wherein the detecting whether the shared vehicle is anomalous comprises:
detecting whether the shared vehicle is abnormal or not according to the received reported information sent by the shared vehicle; the reported information comprises at least one of battery power information, idle time length, fault information and vehicle lock state information of the shared vehicle.
6. The method according to claim 5, wherein the detecting whether the shared vehicle is abnormal according to the received report information sent by the shared vehicle comprises:
if the reported information comprises the battery electric quantity information, detecting whether the shared vehicle is abnormal or not according to the battery electric quantity information, and determining that the abnormal type of the shared vehicle is a zero electric quantity type or an insufficient electric quantity type when the shared vehicle is detected to be abnormal;
if the reported information comprises the idle time length, detecting whether the shared vehicle is abnormal or not according to the idle time length, and determining that the abnormal type of the shared vehicle is the idle vehicle type when the shared vehicle is detected to be abnormal;
if the reported information comprises the fault information, determining that the shared vehicle is abnormal, and determining that the abnormal type of the shared vehicle is a fault vehicle type;
if the reported information comprises the lock state information, detecting whether the shared vehicle is abnormal or not according to the lock state information, and determining that the abnormal type of the shared vehicle is the unlocked type when the shared vehicle is detected to be abnormal.
7. The method according to claim 1, wherein the allocating the operation and maintenance task to the corresponding terminal according to a preset allocation condition comprises:
detecting whether the shared vehicle is in a target area or not according to the first position information;
if the shared vehicle is in the target area, distributing the operation and maintenance task to a corresponding terminal based on a first distribution condition;
and if the shared vehicle is not in the target area, distributing the operation and maintenance task to a corresponding terminal based on a second distribution condition.
8. The method of claim 7, wherein the allocating the operation and maintenance task to the corresponding terminal based on the first allocation condition comprises:
according to a preset role priority order, sequentially searching a first target terminal which accords with a first distribution condition from a plurality of terminals respectively corresponding to different service authority types; the first distribution condition is associated with the service authority types respectively corresponding to the plurality of terminals and the distance between each terminal and the shared vehicle;
and distributing the operation and maintenance task to the first target terminal.
9. The method according to claim 7, wherein the allocating the operation and maintenance task to the corresponding terminal based on the second allocation condition comprises:
according to the sequence of the distances from near to far, second target terminals which accord with second distribution conditions are searched in a plurality of terminals corresponding to the target service authority types in sequence; the second allocation condition is associated with a distance between each terminal and the shared vehicle;
and distributing the operation and maintenance task to the second target terminal.
10. The method of claim 9, further comprising:
receiving a task transfer request sent by the second target terminal; the task transferring request comprises a target operation and maintenance task and a transferring receiving terminal;
and transferring the target operation and maintenance task to the transfer receiving terminal.
11. The method according to claim 1, wherein before generating the operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle, the method further comprises:
detecting whether the shared vehicle meets a task generation condition, wherein the task generation condition is associated with at least one factor of whether other operation and maintenance tasks exist in the shared vehicle currently, whether the shared vehicle is in operation and whether the shared vehicle is in a warehouse;
and if the shared vehicle meets the task generation condition, executing the step of generating the operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle.
12. The method of claim 1, wherein after the allocating the operation and maintenance task to the corresponding terminal, further comprising:
and if the operation and maintenance task is not executed beyond a second preset time, canceling the operation and maintenance task.
13. A shared vehicle operation and maintenance device, the device comprising:
the first detection module is used for detecting whether the shared vehicle is abnormal or not;
the generating module is used for generating an operation and maintenance task corresponding to the abnormal type according to the abnormal type of the shared vehicle if the abnormal type exists; the operation and maintenance task comprises first position information and operation and maintenance operation instruction information of the shared vehicle;
and the distribution module is used for distributing the operation and maintenance tasks to the corresponding terminals according to preset distribution conditions.
14. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor, when executing the computer program, implements the steps of the method according to any of claims 1 to 12.
15. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 12.
CN201911043808.7A 2019-10-30 2019-10-30 Shared vehicle operation and maintenance method and device, computer equipment and readable storage medium Pending CN110782050A (en)

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CN114863669A (en) * 2022-04-29 2022-08-05 湖南喜宝达信息科技有限公司 Shared vehicle and monitoring method and storage medium for basket carried articles of shared vehicle
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