WO2019232966A1

WO2019232966A1 - Operation and maintenance method, device, terminal apparatus, and medium

Info

Publication number: WO2019232966A1
Application number: PCT/CN2018/104967
Authority: WO
Inventors: 袁启凤
Original assignee: 平安科技（深圳）有限公司
Priority date: 2018-06-06
Filing date: 2018-09-11
Publication date: 2019-12-12
Also published as: CN109034401A

Abstract

The present solution is applicable in the technical field of communications, and provides an operation and maintenance method, a device, a terminal apparatus, and a medium. The method comprises: determining, according to each object under monitoring and past monitoring objects of each operation and maintenance worker, a first matching level between each object under monitoring and each operation and maintenance worker; acquiring first position information of each object under monitoring and second position information of each operation and maintenance terminal, and determining a second matching level between each object under monitoring and each operation and maintenance terminal; determining, according to the first matching level and the second matching level, a comprehensive matching level between each object under monitoring and each operation and maintenance worker; and determining, according to the comprehensive matching level, a target operation and maintenance worker having the highest comprehensive matching level with respect to each object under monitoring, and sending said objects to the operation and maintenance terminal of the target operation and maintenance worker to perform monitoring configuration. The invention achieves automatic matching and assignment of each object under monitoring to the most suitable operation and maintenance worker, thereby improving the efficiency of operation, maintenance, and monitoring.

Description

运维监控方法、装置、终端设备及介质Operation and maintenance monitoring method, device, terminal equipment and medium

本申请要求于2018年06月06日提交中国专利局、申请号为201810573409.0 、申请名称为“运维监控方法及终端设备”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。This application claims priority from a Chinese patent application filed on June 06, 2018 with the application number 201810573409.0 and the application name "Operation and Maintenance Monitoring Method and Terminal Equipment", the entire contents of which are incorporated herein by reference. .

技术领域Technical field

本申请属于通信技术领域，尤其涉及运维监控方法、装置、终端设备及介质。The present application belongs to the field of communication technology, and particularly relates to an operation and maintenance monitoring method, device, terminal device, and medium.

背景技术Background technique

随着科技信息产业的发展，越来越多的企业走向智能化，尤其是在金融行业，企业的日常运行已经越来越离不开自动化产品及设备的支持。各个产品，以及各个设备，必须保持稳定、良好的运行状态，才能保证企业的健康发展。因此，对***平台中的各个产品及设备进行运维监控，及时发现问题，具有重大意义。With the development of the science and technology information industry, more and more enterprises are becoming intelligent, especially in the financial industry. The daily operation of enterprises has become increasingly dependent on the support of automation products and equipment. All products and equipment must maintain stable and good operating conditions to ensure the healthy development of the enterprise. Therefore, it is of great significance to monitor the operation and maintenance of each product and equipment in the system platform and detect problems in time.

目前在运维监控过程中，通常是某一个运维组内的所有运维人员负责监控小组内需要监控的对象（各个产品及设备），小组内的运维人员在配置各自的监控对象时，一般是在需要监控的对象中凭经验手动选取并配置各自的监控对象。但是通常一个运维组内需要配置的监控对象数量较多，运维人员通过手动选取并配置各自的监控对象的方式，会导致运维监控的效率低下，无法满足人们对运维监控智能化的需求。At present, in the O & M monitoring process, all the O & M personnel in a certain O & M group are usually responsible for monitoring the objects (each product and equipment) in the group. When the O & M personnel in the group configure their own monitoring objects, Generally, the objects to be monitored are manually selected and configured based on experience. However, there are usually a large number of monitoring objects to be configured in an operation and maintenance group. The operation and maintenance personnel manually select and configure their own monitoring objects, which will lead to inefficient operation and maintenance monitoring and fail to meet people's intelligent requirements for operation and maintenance monitoring. demand.

技术问题technical problem

有鉴于此，本申请实施例提供一种运维监控方法、装置、终端设备及介质，以解决现有运维人员通过手动选取并配置各自的监控对象的方式，会导致运维监控的效率低下，无法满足人们对运维监控智能化的需求的问题。In view of this, the embodiments of the present application provide an operation and maintenance monitoring method, device, terminal device, and medium to solve the existing operation and maintenance personnel's manual selection and configuration of their monitoring objects, which will lead to inefficient operation and maintenance monitoring. , Can not meet people's needs for intelligent operation and maintenance monitoring.

技术解决方案Technical solutions

本申请实施例的第一方面提供了一种运维监控方法，包括：A first aspect of the embodiments of the present application provides an operation and maintenance monitoring method, including:

获取运维组的待监控对象，并确定所述运维组内各个运维人员的历史监控对象；Acquiring an object to be monitored of the operation and maintenance group, and determining a historical monitoring object of each operation and maintenance personnel in the operation and maintenance group;

根据每个待监控对象和各个运维人员的历史监控对象，确定每个待监控对象与各个运维人员的第一匹配度；Determine the first matching degree between each object to be monitored and each operation and maintenance personnel according to the historical monitoring object of each object to be monitored and each operation and maintenance personnel;

获取每个待监控对象的第一位置信息和所述各个运维人员对应的运维终端的第二位置信息，并根据所述第一位置信息和所述第二位置信息，确定每个待监控对象与各个运维终端的第二匹配度；Acquiring first location information of each object to be monitored and second location information of an operation and maintenance terminal corresponding to each operation and maintenance personnel, and determining each to be monitored according to the first location information and the second location information The second matching degree between the object and each operation and maintenance terminal;

根据所述第一匹配度和所述第二匹配度，确定每个待监控对象与各个运维人员的综合匹配度；Determining a comprehensive matching degree between each object to be monitored and each operation and maintenance personnel according to the first matching degree and the second matching degree;

根据所述综合匹配度，确定与所述每个待监控对象综合匹配度最高的目标运维人员，并将所述每个待监控对象发送到所述目标运维人员对应的运维终端，以便进行监控配置。Determine, according to the comprehensive matching degree, the target operation and maintenance personnel with the highest comprehensive matching degree with each of the objects to be monitored, and send each object to be monitored to an operation and maintenance terminal corresponding to the target operation and maintenance personnel, so that Perform monitoring configuration.

本申请实施例的第二方面提供了一种运维监控装置，包括：A second aspect of the embodiments of the present application provides an operation and maintenance monitoring device, including:

待监控对象获取单元，用于获取运维组的待监控对象，并确定所述运维组内各个运维人员的历史监控对象；An object to be monitored acquisition unit, configured to obtain the object to be monitored of the operation and maintenance group, and determine the historical monitoring object of each operation and maintenance personnel in the operation and maintenance group;

第一匹配度确定单元，用于根据每个待监控对象和各个运维人员的历史监控对象，确定每个待监控对象与各个运维人员的第一匹配度；A first matching degree determining unit, configured to determine a first matching degree between each to-be-monitored object and each operation and maintenance personnel according to historical monitoring objects of each to-be-monitored object and each operation and maintenance personnel;

第二匹配度确定单元，用于获获取每个待监控对象的第一位置信息和所述各个运维人员对应的运维终端的第二位置信息，并根据所述第一位置信息和所述第二位置信息，确定每个待监控对象与各个运维终端的第二匹配度；A second matching degree determining unit, configured to obtain first location information of each object to be monitored and second location information of an operation and maintenance terminal corresponding to each operation and maintenance personnel; and according to the first location information and the Second location information, to determine a second matching degree between each object to be monitored and each operation and maintenance terminal;

综合匹配度确定单元，用于根据所述第一匹配度和所述第二匹配度，确定每个待监控对象与各个运维人员的综合匹配度；A comprehensive matching degree determining unit, configured to determine the comprehensive matching degree of each object to be monitored and each operation and maintenance personnel according to the first matching degree and the second matching degree;

发送单元，用于根据所述综合匹配度，确定与所述每个待监控对象综合匹配度最高的目标运维人员，并将所述每个待监控对象发送到所述目标运维人员对应的运维终端，以便进行监控配置。A sending unit, configured to determine, according to the comprehensive matching degree, the target operation and maintenance personnel with the highest comprehensive matching degree with each of the objects to be monitored, and send the each to-be-monitored object to the target operation and maintenance personnel corresponding to O & M terminal for monitoring and configuration.

本申请实施例的第三方面提供了一种终端设备，包括存储器、处理器以及存储在所述存储器中并可在所述处理器上运行的计算机可读指令，所述处理器执行所述计算机可读指令时实现如下步骤：A third aspect of the embodiments of the present application provides a terminal device, including a memory, a processor, and computer-readable instructions stored in the memory and executable on the processor, where the processor executes the computer The following steps are implemented when the instruction is readable:

本申请实施例的第四方面提供了一种计算机可读存储介质，所述计算机可读存储介质存储有计算机可读指令，所述计算机可读指令被处理器执行时实现如第一方面所述的运维监控方法的步骤。A fourth aspect of the embodiments of the present application provides a computer-readable storage medium, where the computer-readable storage medium stores computer-readable instructions, and the computer-readable instructions are implemented as described in the first aspect when executed by a processor. Steps of the operation and maintenance monitoring method.

有益效果Beneficial effect

本申请实施例中，首先获取运维组的待监控对象，并确定运维组内各个运维人员的历史监控对象，根据每个待监控对象和各个运维人员的历史监控对象，确定每个待监控对象与各个运维人员的第一匹配度，然后获取每个待监控对象的第一位置信息和各个运维终端的第二位置信息，确定每个待监控对象与各个运维终端的第二匹配度，根据第一匹配度和第二匹配度，确定每个待监控对象与各个运维人员的综合匹配度，最后根据所述综合匹配度，确定与每个待监控对象综合匹配度最高的目标运维人员，并将每个待监控对象发送到目标运维人员的运维终端进行监控配置，能够将每个待监控对象自动匹配到最合适的运维人员，提高运维监控的效率，满足人们对运维监控智能化的需求。In the embodiment of the present application, the object to be monitored of the operation and maintenance group is first obtained, and the historical monitoring object of each operation and maintenance personnel in the operation and maintenance group is determined. According to the historical monitoring object of each object to be monitored and each operation and maintenance personnel, each The first matching degree between the object to be monitored and each operation and maintenance personnel, and then obtain the first position information of each object to be monitored and the second position information of each operation and maintenance terminal, and determine the first position information of each object to be monitored and each operation and maintenance terminal. Two matching degrees, according to the first matching degree and the second matching degree, determine the comprehensive matching degree of each to-be-monitored object and each operation and maintenance personnel, and finally determine the highest comprehensive matching degree with each to-be-monitored object according to the comprehensive matching degree. Target operation and maintenance personnel, and send each object to be monitored to the operation and maintenance terminal of the target operation and maintenance personnel for monitoring and configuration, which can automatically match each object to be monitored to the most suitable operation and maintenance personnel, improving the efficiency of operation and maintenance monitoring To meet people's needs for intelligent operation and maintenance monitoring.

附图说明BRIEF DESCRIPTION OF THE DRAWINGS

图 1是本申请一实施例提供的一种运维监控方法的示意流程图；FIG. 1 is a schematic flowchart of an operation and maintenance monitoring method according to an embodiment of the present application;

图2是本申请另一实施例提供的一种运维监控方法的示意流程图；2 is a schematic flowchart of an operation and maintenance monitoring method according to another embodiment of the present application;

图3是本申请再一实施例提供的一种运维监控方法的示意流程图；3 is a schematic flowchart of an operation and maintenance monitoring method according to another embodiment of the present application;

图4是本申请又一实施例提供的一种运维监控方法的示意流程图；4 is a schematic flowchart of an operation and maintenance monitoring method according to another embodiment of the present application;

图5是本申请实施例提供的运维监控终端设备的结构示意图；5 is a schematic structural diagram of an operation and maintenance monitoring terminal device according to an embodiment of the present application;

图6是本申请实施例提供的运维监控程序的功能模块图。FIG. 6 is a functional module diagram of an operation and maintenance monitoring program according to an embodiment of the present application.

本发明的实施方式Embodiments of the invention

为了说明本申请所述的技术方案，下面通过具体实施例来进行说明。In order to explain the technical solution described in this application, the following description is made through specific embodiments.

参见图1，图1是本申请一实施例提供的一种运维监控方法的示意流程图，在该实施例中，以服务器一侧为例进行说明，这里，服务器可以为一台或多台。如图1所示，在该实施例中，服务器的处理过程可以包括以下步骤：Referring to FIG. 1, FIG. 1 is a schematic flowchart of an operation and maintenance monitoring method according to an embodiment of the present application. In this embodiment, a server side is used as an example for description. Here, the server may be one or more. . As shown in FIG. 1, in this embodiment, the processing process of the server may include the following steps:

S101：获取运维组的待监控对象，并确定运维组内各个运维人员的历史监控对象。S101: Obtain the object to be monitored of the operation and maintenance group, and determine the historical monitoring object of each operation and maintenance personnel in the operation and maintenance group.

具体地，获取运维组的待监控对象的过程为：接收任一运维终端发送的配置请求，配置请求中携带组别标识，其中组别标识为运维终端的用户所属运维组的标识，其中所述运维终端为运维人员配置待监控对象的终端；根据该组别标识查询第一对应关系，可以获取该运维组的所有待监控对象，其中服务器中预存有各个运维组组别标识与运维组需要配置的待监控对象的第一对应关系。Specifically, the process of obtaining the monitoring object of the operation and maintenance group is: receiving a configuration request sent by any operation and maintenance terminal, and the configuration request carries a group identifier, where the group identifier is the identifier of the operation and maintenance group to which the user of the operation and maintenance terminal belongs. Wherein, the operation and maintenance terminal is a terminal configured by the operation and maintenance personnel to be monitored; according to the group identifier, the first correspondence relationship can be queried to obtain all the monitoring and control objects of the operation and maintenance group, and each operation and maintenance group is stored in the server in advance. The first correspondence between the group identifier and the object to be monitored that needs to be configured in the operation and maintenance group.

确定运维组内各个运维人员的历史监控对象的过程为：The process of determining the historical monitoring objects of each operation and maintenance personnel in the operation and maintenance group is:

根据该组别标识查询第二对应关系，可以获取该运维组内所有运维人员的用户标识，其中服务器中还预存有各个运维组组别标识与运维组内所有运维人员的用户标识的第二对应关系；根据各个运维人员的用户标识查询第三对应关系，确定各个运维人员配置过的历史监控对象，其中服务器中预存有各个运维人员的用户标识与该运维人员配置过的历史监控对象的第三对应关系。By querying the second correspondence relationship according to the group ID, the user IDs of all operation and maintenance personnel in the operation and maintenance group can be obtained. The server also stores the IDs of each operation and maintenance group and the users of all operation and maintenance personnel in the operation and maintenance group. The second correspondence between the identifiers; the third correspondence is queried according to the user ID of each operation and maintenance personnel to determine the historical monitoring object configured by each operation and maintenance personnel, and the user ID of each operation and maintenance personnel and the operation and maintenance personnel are pre-stored in the server. The third corresponding relationship of the configured historical monitoring objects.

其中，运维终端可以是手机、平板电脑（Personal Digital Assistant ，PDA）等终端设备。运维组属于运维部门的下属单元，一个运维组可以配置某个地域或某个***内的多个待监控对象，配置完成后通过运维终端对监控对象的运行情况进行监控。组别标识可以是运维组身份标识（(Identification，ID）或运维组的名称。历史监控对象为每个运维人员在获取运维组的待监控对象之前预设时间段内已经配置过的监控对象，该预设时间段可以是6个月、1年或3年，对此本申请不作任何限制。Among them, the operation and maintenance terminal may be a terminal device such as a mobile phone or a tablet (Personal Digital Assistant, PDA). The operation and maintenance group belongs to the subordinate unit of the operation and maintenance department. An operation and maintenance group can be configured with multiple objects to be monitored in a certain region or system. After the configuration is complete, the operation status of the monitored objects is monitored through the operation and maintenance terminal. The group identification can be the operation and maintenance group identification ((Identification, ID) or the name of the operation and maintenance group. The historical monitoring object is that each operation and maintenance personnel has been configured within a preset period of time before obtaining the object to be monitored of the operation and maintenance group. For the monitoring object, the preset time period may be 6 months, 1 year, or 3 years, and there is no restriction on this application.

S102：根据每个待监控对象和各个运维人员的历史监控对象，确定每个待监控对象与各个运维人员的第一匹配度。S102: Determine the first matching degree between each object to be monitored and each operation and maintenance personnel according to the historical monitoring object of each object to be monitored and each operation and maintenance personnel.

具体地，可以获取每个待监控对象的类别和各个运维人员的历史监控对象的类别，然后根据每个类别的待监控对象，在各个运维人员配置过的历史监控***类别的比例，每个待监控对象与各个运维人员的第一匹配度。Specifically, the category of each to-be-monitored object and the category of historical monitoring objects of each operation and maintenance personnel can be obtained, and then according to the to-be-monitored objects of each category, the proportion of historical monitoring system categories configured by each operation and maintenance personnel, each The first matching degree between each object to be monitored and each operation and maintenance personnel.

例如，可以根据待监控对象的处理的业务类型，将每个待监控对象和各个运维人员配置过的历史监控对象分为寿险类、财险类等；也可以根据监控对象的设备类型，将每个待监控对象和各个运维人员配置过的历史监控对象分为主机类、网络设备类等。For example, the historical monitoring objects configured by each to-be-monitored object and each operation and maintenance personnel can be divided into life insurance category and property insurance category according to the type of business processed by the to-be-monitored object. Each to-be-monitored object and the historical monitoring objects configured by each operation and maintenance personnel are divided into a host class, a network device class, and the like.

S103：获取每个待监控对象的第一位置信息和各个运维人员对应的运维终端的第二位置信息，并根据第一位置信息和第二位置信息，确定每个待监控对象与各个运维终端的第二匹配度。S103: Obtain the first position information of each object to be monitored and the second position information of the operation and maintenance terminal corresponding to each operation and maintenance personnel, and determine each object to be monitored and each operation according to the first position information and the second position information. The second matching degree of the dimension terminal.

具体地，获取每个待监控对象的第一位置信息的过程为：根据每个待监控对象设备标识查询第四对应关系，获取每个待监控对象的设备标识对应的第一位置信息，其中服务器中预存有每个待监控对象的设备标识与第一位置信息的第四对应关系。Specifically, the process of obtaining the first location information of each to-be-monitored object is to query a fourth correspondence relationship according to the device identifier of each to-be-monitored object, and obtain the first location information corresponding to the device identifier of each to-be-monitored object, where the server A fourth correspondence relationship between the device identifier of each object to be monitored and the first location information is pre-stored in the device.

获取各个运维终端的第二位置信息的过程为：获取各个运维终端的终端标识，根据终端标识向各个运维终端发送位置请求信息；接收各个运维终端返回的位置请求响应信息，该位置请求响应信息中携带运维终端的第二位置信息。The process of obtaining the second location information of each operation and maintenance terminal is: obtaining the terminal identifier of each operation and maintenance terminal, and sending location request information to each operation and maintenance terminal according to the terminal identifier; receiving the location request response information returned by each operation and maintenance terminal, and the location The request response information carries the second location information of the operation and maintenance terminal.

S104：根据第一匹配度和第二匹配度，确定每个待监控对象与各个运维人员的综合匹配度。S104: Determine a comprehensive matching degree between each object to be monitored and each operation and maintenance personnel according to the first matching degree and the second matching degree.

具体地，可以根据第一匹配度和第二匹配度以及运维人员的等级按照预设的模型进行计算，得到每个待监控对象与各个运维人员的综合匹配度。Specifically, the first matching degree and the second matching degree and the level of the operation and maintenance personnel can be calculated according to a preset model to obtain the comprehensive matching degree of each object to be monitored and each operation and maintenance personnel.

S105：根据综合匹配度，确定与每个待监控对象综合匹配度最高的目标运维人员，并将每个待监控对象发送到目标运维人员的运维终端，以便进行监控配置。S105: According to the comprehensive matching degree, determine the target operation and maintenance personnel with the highest comprehensive matching degree with each object to be monitored, and send each object to be monitored to the operation and maintenance terminal of the target operation and maintenance personnel for monitoring configuration.

其中，目标运维人员的运维终端在接收到目标待监控对象后，生成配置提醒信息，目标运维人员通过配置（例如点击操作），开始对接收到的待监控对象进行运维监控。Among them, the operation and maintenance terminal of the target operation and maintenance personnel generates configuration reminder information after receiving the target object to be monitored, and the target operation and maintenance personnel starts operation and maintenance monitoring of the received object to be monitored through configuration (for example, click operation).

具体地，确定与目标待监控对象综合匹配度最高的目标运维人员的过程为：可以将所有运维人员，按照与每个待监控对象综合匹配度由高到低进行排序，将排在第一位运维人员确定为目标运维人员。Specifically, the process of determining the target operation and maintenance personnel with the highest degree of comprehensive matching with the target object to be monitored is: all operations and maintenance personnel can be sorted according to the degree of comprehensive matching with each object to be monitored, and will be ranked at One operation and maintenance personnel was identified as the target operation and maintenance personnel.

将每个待监控对象发送到目标运维人员的运维终端进行监控配置的过程为：获取目标运维人员的用户标识，根据用户标识获取运维人员运维终端的终端标识，根据该终端标识将每个待监控对象发送到目标运维人员的运维终端进行配置。The process of sending each object to be monitored to the operation and maintenance terminal of the target operation and maintenance personnel for monitoring and configuration is as follows: obtaining the user ID of the target operation and maintenance personnel, obtaining the terminal ID of the operation and maintenance terminal of the operation and maintenance personnel according to the user ID, and Send each object to be monitored to the O & M terminal of the target O & M personnel for configuration.

从以上描述可知，本申请实施例的运维监控方法，能够将每个待监控对象自动匹配到最合适的运维人员，提高运维监控的效率，满足人们对运维监控智能化的需求。From the above description, it can be known that the operation and maintenance monitoring method in the embodiment of the present application can automatically match each object to be monitored to the most suitable operation and maintenance personnel, improve the efficiency of operation and maintenance monitoring, and meet people's needs for intelligent operation and maintenance monitoring.

请参阅图2，图2为本申请另一实施例提供的一种运维监控方法的示意流程图。在上述实施例的基础上，上述步骤S102详述如下：Please refer to FIG. 2, which is a schematic flowchart of an operation and maintenance monitoring method according to another embodiment of the present application. Based on the above embodiment, the above step S102 is detailed as follows:

S201：确定每个待监控对象的类别和各个运维人员的历史监控对象的类别。S201: Determine the category of each object to be monitored and the category of historical monitoring objects of each operation and maintenance personnel.

具体地，每个待监控对象可以负责运行不同的业务，可以根据监控对象运行的业务类型，将每个待监控对象和各个运维人员配置过的历史监控对象划分为寿险类、财险类等，或者将寿险类划分为防癌保险类、重疾保险类、少儿保险类、意外保险类、住院医疗保险类等。也可以根据监控对象的设备类型，将每个待监控对象和每个运维人员配置过的历史监控对象划分为主机类、网络类等，或者将网络类划分为交换类、路由类、安全类、负载均衡类等。Specifically, each to-be-monitored object can be responsible for running different services. According to the type of business that the to-be-monitored object runs, each of the to-be-monitored objects and historical monitoring objects configured by each operation and maintenance personnel can be divided into life insurance, property insurance, etc. , Or classify life insurance into anti-cancer insurance, critical illness insurance, children's insurance, accident insurance, hospital medical insurance, etc. You can also divide the historical monitoring objects configured by each to-be-monitored object and each operation and maintenance personnel into host classes, network classes, etc., or network classes into switching classes, routing classes, and security classes according to the device types of the monitoring objects. , Load balancing classes, etc.

S202：判断各个运维人员的历史监控对象中是否存在与每个待监控对象类别相同的目标历史监控对象。S202: Determine whether there is a target historical monitoring object in the historical monitoring object of each operation and maintenance personnel with the same category as each object to be monitored.

具体地，遍历各个运维人员的历史监控对象，查询与每个待监控对象类别相同的目标历史监控对象，每当查询到一个目标历史监控对象，目标历史监控对象的计数加1。Specifically, the historical monitoring objects of each operation and maintenance personnel are traversed, and the target historical monitoring objects of the same category as each object to be monitored are queried. Whenever a target historical monitoring object is queried, the count of the target historical monitoring objects is increased by one.

S203：若各个运维人员的历史监控对象中存在与每个待监控对象类别相同的目标历史监控对象，则计算目标历史监控对象的个数占各个运维人员的历史监控对象个数的比例，得到每个待监控对象与各个运维人员的第一匹配度。S203: If the historical monitoring object of each operation and maintenance personnel has the same target historical monitoring object as each category of the object to be monitored, calculate the ratio of the number of target historical monitoring objects to the number of historical monitoring objects of each operation and maintenance personnel. The first matching degree between each object to be monitored and each operation and maintenance personnel is obtained.

其中，第一匹配度的数值可以是分数或小数格式，例如1/2或0.5。The value of the first matching degree may be in a fraction or decimal format, for example, 1/2 or 0.5.

S204：若各个运维人员的历史监控对象中不存在与每个待监控对象类别相同的目标历史监控对象，则第一匹配度取值为0。S204: If the historical monitoring object of each operation and maintenance personnel does not have a target historical monitoring object with the same category as each object to be monitored, the first matching degree is set to 0.

从上述描述可知，本申请实施例的运维监控方法，通过计算目标历史监控对象的个数占运维人员配置过的历史监控对象个数的比例，得到每个待监控对象与各个运维人员的第一匹配度，该第一匹配度能真实反映运维人员与待监控对象的类别匹配情况，可进一步提高运维监控的效率。It can be known from the foregoing description that the operation and maintenance monitoring method in the embodiment of the present application obtains each target to be monitored and each operation and maintenance personnel by calculating the ratio of the number of target historical monitoring objects to the number of historical monitoring objects configured by the operation and maintenance personnel. The first matching degree can truly reflect the category matching between the operation and maintenance personnel and the object to be monitored, which can further improve the efficiency of operation and maintenance monitoring.

请参阅图3，图3为本申请再一实施例提供的一种运维监控方法的示意流程图。在上述实施例的基础上，上述步骤S103中，根据所述第一位置信息和所述第二位置信息，确定每个待监控对象与各个运维终端的第二匹配度，的过程详述如下；Please refer to FIG. 3, which is a schematic flowchart of an operation and maintenance monitoring method according to another embodiment of the present application. Based on the above embodiment, in step S103, the second matching degree of each to-be-monitored object and each operation and maintenance terminal is determined according to the first location information and the second location information. The process is detailed below. ;

S301：根据第一位置信息和第二位置信息，计算每个待监控对象与各个运维终端的距离值。S301: Calculate a distance value between each object to be monitored and each operation and maintenance terminal according to the first position information and the second position information.

其中，第一位置信息可以为待监控对象的第一地理位置坐标，第二位置信息可以为运维终端的第二地理位置坐标。The first location information may be a first geographic location coordinate of an object to be monitored, and the second location information may be a second geographic location coordinate of an operation and maintenance terminal.

具体地，将每个待监控对象的第一地理位置坐标和各个运维终端的第二地理位置坐标，导入到电子地图中，计算得到每个待监控对象与各个运维终端的距离值。Specifically, the first geographic position coordinates of each object to be monitored and the second geographic position coordinates of each operation and maintenance terminal are imported into an electronic map, and the distance values of each object to be monitored and each operation and maintenance terminal are calculated.

S302：从每个待监控对象与各个运维终端的距离值中，确定距离值最大的距离值为基础距离值。S302: From the distance values of each object to be monitored and each operation and maintenance terminal, determine the distance value with the largest distance value as the basic distance value.

具体地，将计算得到的每个待监控对象与各个运维终端的距离值，按照从大到小的顺序进行排序，将排序在第一位的待监控对象与运维终端的距离值作为基础距离值，该基础距离值反映了相距最远的一组待监控对象和运维终端。Specifically, the calculated distance values of each to-be-monitored object and each operation and maintenance terminal are sorted in descending order, and the distance value of the first-to-be-monitored object and the operation and maintenance terminal is used as a basis. Distance value. The basic distance value reflects the group of objects to be monitored and the operation and maintenance terminal that are farthest away.

S303：计算每个待监控对象与各个运维终端的距离值占基础距离值的比值，得到每个待监控对象与各个运维终端的第二匹配度。S303: Calculate the ratio of the distance value of each to-be-monitored object to each operation and maintenance terminal to the basic distance value to obtain the second matching degree between each to-be-monitored object and each operation and maintenance terminal.

其中，第二匹配度的数值可以是分数或小数格式，例如1/2或0.5。The value of the second matching degree may be in a fraction or decimal format, for example, 1/2 or 0.5.

从上述描述可知，本申请实施例的运维监控方法，通过计算每个待监控对象的与各运维人员的距离值占基础距离值的比值，得到每个待监控对象与每个运维人员的第二匹配度，该第二匹配度能真实反映运维人员与待监控对象的距离匹配情况，可进一步提高运维监控的效率。It can be known from the foregoing description that the operation and maintenance monitoring method in the embodiment of the present application obtains each object to be monitored and each operation and maintenance personnel by calculating the ratio of the distance between each object to be monitored and each operation and maintenance personnel to the basic distance value. The second matching degree can truly reflect the distance matching between the operation and maintenance personnel and the object to be monitored, which can further improve the efficiency of operation and maintenance monitoring.

请参阅图4，图4为本申请又一实施例提供的一种运维监控方法的示意流程图。在上述实施例的基础上，上述步骤S104详述如下：Please refer to FIG. 4, which is a schematic flowchart of an operation and maintenance monitoring method according to another embodiment of the present application. Based on the above embodiment, the above step S104 is detailed as follows:

S401：获取目标运维人员的运维等级。S401: Obtain the operation and maintenance level of the target operation and maintenance personnel.

其中，目标运维人员的运维等级由运维部门根据目标运维人员的毕业院校、工作经验和工作年限等信息确定。Among them, the operation and maintenance level of the target operation and maintenance personnel is determined by the operation and maintenance department based on the graduation school, work experience, and working life of the target operation and maintenance personnel.

S402：根据目标运维人员的运维等级，获取目标运维人员的综合匹配度计算权重系数。S402: Obtain the comprehensive matching degree of the target operation and maintenance personnel to calculate the weight coefficient according to the operation and maintenance level of the target operation and maintenance personnel.

具体地，根据目标运维人员的运维等级，查询预存的运维等级与综合匹配度计算权重系数的对应关系，得到目标运维人员的综合匹配度计算权重系数。例如，运维等级较高的目标运维人员综合匹配度计算权重系数较大，运维等级较低的目标运维人员综合匹配度计算权重系数较小。Specifically, according to the operation and maintenance level of the target operation and maintenance personnel, the correspondence relationship between the pre-stored operation and maintenance level and the comprehensive matching degree calculation weight coefficient is queried, and the comprehensive matching degree calculation weight coefficient of the target operation and maintenance personnel is obtained. For example, the target operation and maintenance personnel with a higher level of operation and maintenance have a larger weighting coefficient, and the target operation and maintenance personnel with a lower level of operation and maintenance have a lower weighting coefficient.

S403：将综合匹配度计算权重系数、第一匹配度和所述第二匹配度导入至综合匹配度模型中，计算得到每个待监控对象与各个运维人员的综合匹配度。S403: Import the comprehensive matching degree calculation weight coefficient, the first matching degree, and the second matching degree into the comprehensive matching degree model, and calculate the comprehensive matching degree of each object to be monitored and each operation and maintenance personnel.

具体地，综合匹配度模型可以是：每个待监控对象与各个运维人员的综合匹配度等于第一匹配度和第二匹配度相加后乘以综合匹配度计算权重系数；也可以是：每个待监控对象与各个运维人员的综合匹配度等于综合匹配度计算权重系数、第一匹配度和所述第二匹配度三者相乘。Specifically, the comprehensive matching degree model may be: the comprehensive matching degree of each object to be monitored and each operation and maintenance personnel is equal to the sum of the first matching degree and the second matching degree and multiplied by the comprehensive matching degree to calculate the weight coefficient; or it may be: The comprehensive matching degree of each to-be-monitored object and each operation and maintenance personnel is equal to the comprehensive matching degree calculation weight coefficient, the first matching degree and the second matching degree being multiplied.

从上述描述可知，通过所述综合匹配度计算权重系数、第一匹配度和第二匹配度导入至综合匹配度模型，得到每个待监控对象与各个运维人员的综合匹配度，该综合匹配度考虑了运维人员的等级，能反映运维人员与每个待监控对象的综合匹配情况。It can be known from the above description that the weight coefficient, the first matching degree, and the second matching degree are calculated by the comprehensive matching degree and imported into the comprehensive matching degree model to obtain the comprehensive matching degree of each object to be monitored and each operation and maintenance personnel. The comprehensive matching The degree of operation and maintenance personnel is considered, and it can reflect the comprehensive matching between the operation and maintenance personnel and each object to be monitored.

在本申请的一个实施例中，在上述实施例的基础上，在步骤105之后还包括：将所述每个待监控对象与所述目标运维人员的综合匹配度发送到所述目标运维人员的运维终端进行显示。In an embodiment of the present application, based on the above embodiment, after step 105, the method further includes: sending the comprehensive matching degree between each of the object to be monitored and the target operation and maintenance personnel to the target operation and maintenance. The operation and maintenance terminal of the personnel is displayed.

其中，在目标运维人员的运维终端上，可以显示待监控对象与综合匹配度的对应关系。当目标运维人员对待监控对象进行配置的时候，可以得知自己与待监控对象的综合匹配度。Among them, on the operation and maintenance terminal of the target operation and maintenance personnel, the correspondence between the object to be monitored and the comprehensive matching degree can be displayed. When the target operation and maintenance personnel configure the target to be monitored, they can know the comprehensive matching degree between themselves and the target to be monitored.

从上述描述可知，本申请实施例的运维监控方法，目标运维人员通过运维终能够直观的查看到自己与待监控对象的匹配情况的具体数值的大小（即综合匹配度），使得目标运维人员对待监控对象监控工作有初步的了解。From the above description, it can be known that in the operation and maintenance monitoring method of the embodiment of the present application, the target operation and maintenance personnel can intuitively check the size of the specific value of the matching situation with the object to be monitored (that is, the comprehensive matching degree) through the operation and maintenance, so that the target The operation and maintenance personnel have a preliminary understanding of the monitoring work of the monitored objects.

应理解，上述实施例中各步骤的序号的大小并不意味着执行顺序的先后，各过程的执行顺序应以其功能和内在逻辑确定，而不应对本申请实施例的实施过程构成任何限定。It should be understood that the size of the sequence numbers of the steps in the above embodiments does not mean the order of execution. The execution order of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiments of this application.

对应于上文实施例所述的运维监控方法，图5示出了本申请实施例提供的运维监控终端设备的结构示意图。为了便于说明，仅示出了与本实施例相关的部分。Corresponding to the operation and maintenance monitoring method described in the foregoing embodiment, FIG. 5 shows a schematic structural diagram of an operation and maintenance monitoring terminal device according to an embodiment of the present application. For convenience of explanation, only the parts related to this embodiment are shown.

在本实施例中，运维监控程序600安装并运行于终端设备60中。该终端设备60可以是移动终端、掌上电脑、服务器等。该终端设备60可包括，但不仅限于，存储器601、处理器602及显示器603。图5仅示出了具有组件601-603的终端设备60，但是应理解的是，并不要求实施所有示出的组件，可以替代的实施更多或者更少的组件。In this embodiment, the operation and maintenance monitoring program 600 is installed and run in the terminal device 60. The terminal device 60 may be a mobile terminal, a handheld computer, a server, or the like. The terminal device 60 may include, but is not limited to, a memory 601, a processor 602, and a display 603. FIG. 5 shows only the terminal device 60 with components 601-603, but it should be understood that it is not required to implement all the illustrated components, and more or fewer components may be implemented instead.

所述存储器601在一些实施例中可以是所述终端设备60的内部存储单元，例如该终端设备60的硬盘或内存。所述存储器601在另一些实施例中也可以是所述终端设备60的外部存储设备，例如所述终端设备60上配备的插接式硬盘，智能存储卡（Smart Media Card，SMC），安全数字（Secure Digital，SD）卡，闪存卡（Flash Card）等。进一步地，所述存储器601还可以既包括所述终端设备60的内部存储单元也包括外部存储设备。所述存储器601用于存储安装于所述终端设备60的应用软件及各类数据，例如所述运维监控程序600的程序代码等。所述存储器601还可以用于暂时地存储已经输出或者将要输出的数据。The memory 601 may be an internal storage unit of the terminal device 60 in some embodiments, such as a hard disk or a memory of the terminal device 60. The memory 601 may also be an external storage device of the terminal device 60 in other embodiments, for example, a plug-in hard disk, a smart media card (SMC), and a secure digital device provided on the terminal device 60. (Secure Digital, SD) card, flash card (Flash Card), etc. Further, the memory 601 may include both an internal storage unit of the terminal device 60 and an external storage device. The memory 601 is configured to store application software installed on the terminal device 60 and various types of data, such as a program code of the operation and maintenance monitoring program 600. The memory 601 may also be used to temporarily store data that has been output or is to be output.

所述处理器602在一些实施例中可以是一中央处理器（Central Processing Unit，CPU），微处理器或其他数据处理芯片，用于运行所述存储器601中存储的程序代码或处理数据，例如执行所述运维监控程序600等。In some embodiments, the processor 602 may be a central processing unit (Central Processing unit (CPU), microprocessor or other data processing chip, for running program code or processing data stored in the memory 601, for example, executing the operation and maintenance monitoring program 600 and the like.

所述显示器603在一些实施例中可以是LED显示器、液晶显示器、触控式液晶显示器以及有机发光二极管（Organic Light-Emitting Diode，OLED）触摸器等。所述显示器603用于显示在所述终端设备60中处理的信息以及用于显示可视化的用户界面，例如应用菜单界面、应用图标界面等。所述终端设备60的部件601-603通过***总线相互通信。In some embodiments, the display 603 may be an LED display, a liquid crystal display, a touch-type liquid crystal display, an organic light-emitting diode (OLED) touch device, or the like. The display 603 is used to display information processed in the terminal device 60 and to display a visual user interface, such as an application menu interface, an application icon interface, and the like. The components 601-603 of the terminal device 60 communicate with each other through a system bus.

请参阅图6，是本申请实施例提供的运维监控程序600的功能模块图。在本实施例中，所述的运维监控程序600可以被分割成一个或多个模块，所述一个或者多个模块被存储于所述存储器601中，并由一个或多个处理器（本实施例为所述处理器602）所执行，以完成本申请。例如，在图6中，所述的运维监控程序600可以被分割成启动待监控对象获取单元701、第一匹配度确定单元702、第二匹配度确定单元703、综合匹配度确定单元704和发送单元705。本申请所称的单元是指能够完成特定功能的一系列计算机程序指令段，比程序更适合于描述所述运维监控程序600在所述终端设备60中的执行过程。以下描述将具体介绍所述单元701-705功能。Please refer to FIG. 6, which is a functional module diagram of the operation and maintenance monitoring program 600 provided in the embodiment of the present application. In this embodiment, the operation and maintenance monitoring program 600 may be divided into one or more modules, and the one or more modules are stored in the memory 601 and are processed by one or more processors (this The embodiment is executed by the processor 602) to complete the application. For example, in FIG. 6, the operation and maintenance monitoring program 600 may be divided into starting an object to be monitored 701, a first matching degree determining unit 702, a second matching degree determining unit 703, a comprehensive matching degree determining unit 704, and Sending unit 705. The unit referred to in the present application refers to a series of computer program instruction segments capable of performing specific functions, and is more suitable for describing the execution process of the operation and maintenance monitoring program 600 in the terminal device 60 than the program. The following description will specifically introduce the functions of the units 701-705.

其中，待监控对象获取单元701，用于获取运维组的待监控对象，并确定所述运维组内各个运维人员的历史监控对象；The to-be-monitored object obtaining unit 701 is configured to obtain the to-be-monitored object of the operation and maintenance group, and determine the historical monitoring object of each operation and maintenance personnel in the operation and maintenance group;

第一匹配度确定单元702，用于根据每个待监控对象和各个运维人员的历史监控对象，确定每个待监控对象与各个运维人员的第一匹配度；A first matching degree determining unit 702, configured to determine a first matching degree between each to-be-monitored object and each operation and maintenance personnel according to historical monitoring objects of each to-be-monitored object and each operation and maintenance personnel;

第二匹配度确定单元703，用于获获取每个待监控对象的第一位置信息和所述各个运维人员对应的运维终端的第二位置信息，并根据所述第一位置信息和所述第二位置信息，确定每个待监控对象与各个运维终端的第二匹配度；The second matching degree determining unit 703 is configured to obtain first location information of each object to be monitored and second location information of an operation and maintenance terminal corresponding to each operation and maintenance personnel, and according to the first location information and all The second position information is described to determine a second matching degree between each object to be monitored and each operation and maintenance terminal;

综合匹配度确定单元704，用于根据所述第一匹配度和所述第二匹配度，确定每个待监控对象与各个运维人员的综合匹配度；A comprehensive matching degree determining unit 704, configured to determine the comprehensive matching degree of each object to be monitored and each operation and maintenance personnel according to the first matching degree and the second matching degree;

发送单元705，用于根据所述综合匹配度，确定与所述每个待监控对象综合匹配度最高的目标运维人员，并将所述每个待监控对象发送到所述目标运维人员对应的运维终端，以便进行监控配置。A sending unit 705, configured to determine, according to the comprehensive matching degree, a target operation and maintenance personnel with the highest comprehensive matching degree with each of the objects to be monitored, and send each of the monitored objects to the target operation and maintenance personnel correspondingly Operation and maintenance terminal for monitoring and configuration.

从以上描述可知，本申请实施例的运维监控终端设备，能够将每个待监控对象自动匹配到最合适的运维人员，提高运维监控的效率，满足人们对运维监控智能化的需求。From the above description, it can be known that the O & M monitoring terminal device in the embodiment of the present application can automatically match each object to be monitored to the most suitable O & M personnel, improve the efficiency of O & M monitoring, and meet people's needs for intelligent O & M monitoring .

在本申请的一个实施例中，所述第一匹配度确定单元702，具体用于确定所述每个待监控对象的类别和所述各个运维人员的历史监控对象的类别；In an embodiment of the present application, the first matching degree determining unit 702 is specifically configured to determine the category of each of the objects to be monitored and the category of the historical monitoring object of each operation and maintenance personnel;

判断所述各个运维人员的历史监控对象中是否存在与所述每个待监控对象类别相同的目标历史监控对象；Judging whether there is a target historical monitoring object in the historical monitoring object of each operation and maintenance personnel with the same category as each of the objects to be monitored;

若所述各个运维人员的历史监控对象中存在与所述每个待监控对象类别相同的目标历史监控对象，则计算所述目标历史监控对象的个数占所述各个运维人员的历史监控对象个数的比例，得到所述每个待监控对象与所述各个运维人员的第一匹配度；If there is a target historical monitoring object in the historical monitoring object of each operation and maintenance personnel that is the same as the category of each object to be monitored, the number of the target historical monitoring objects is calculated to account for the historical monitoring of each operation and maintenance personnel. A ratio of the number of objects to obtain a first matching degree between each object to be monitored and each operation and maintenance personnel;

若所述各个运维人员的历史监控对象中不存在与所述每个待监控对象类别相同的目标历史监控对象，则所述第一匹配度取值为0。If there is no target historical monitoring object in the historical monitoring object of each operation and maintenance personnel that is the same as the category of each object to be monitored, the first matching degree takes a value of 0.

在本申请的一个实施例中，所述第二匹配度确定单元703，具体用于根据所述第一位置信息和所述第二位置信息，计算所述每个待监控对象与所述各个运维终端的距离值；In an embodiment of the present application, the second matching degree determining unit 703 is specifically configured to calculate each of the object to be monitored and the respective operation according to the first position information and the second position information. Distance value of dimension terminal;

从所述每个待监控对象与所述各个运维终端的距离值中，确定距离值最大的距离值为基础距离值；Determining, from the distance values of each object to be monitored and each operation and maintenance terminal, the distance value with the largest distance value as the basic distance value;

计算所述每个待监控对象与所述各个运维终端的距离值占所述基础距离值的比值，得到所述每个待监控对象与所述各个运维终端的第二匹配度。Calculate the ratio of the distance between each object to be monitored and each operation and maintenance terminal to the basic distance value to obtain a second matching degree between each object to be monitored and each operation and maintenance terminal.

在本申请的一个实施例中，所述综合匹配度确定单元704，具体用于获取所述目标运维人员的运维等级；In an embodiment of the present application, the comprehensive matching degree determination unit 704 is specifically configured to obtain an operation and maintenance level of the target operation and maintenance personnel;

根据所述目标运维人员的运维等级，获取所述目标运维人员的综合匹配度计算权重系数；Obtaining a weighting coefficient for calculating the comprehensive matching degree of the target operation and maintenance personnel according to the operation and maintenance level of the target operation and maintenance personnel;

将所述综合匹配度计算权重系数、所述第一匹配度和所述第二匹配度导入至综合匹配度模型中，计算得到所述每个待监控对象与所述各个运维人员的综合匹配度。The comprehensive matching degree calculation weight coefficient, the first matching degree, and the second matching degree are imported into a comprehensive matching degree model, and a comprehensive match between each of the objects to be monitored and each operation and maintenance personnel is calculated and obtained. degree.

在本申请的一个实施例中，所述发送单元705，还用于将所述每个待监控对象与所述目标运维人员的综合匹配度发送到所述目标运维人员的运维终端进行显示。In an embodiment of the present application, the sending unit 705 is further configured to send a comprehensive matching degree between each of the objects to be monitored and the target operation and maintenance personnel to an operation and maintenance terminal of the target operation and maintenance personnel. display.

在一个实施例中，所述发送单元705，还用于当待监控对象与目标运维人员的综合匹配度大于第一预设阈值时，发送匹配度高的提示信息（“高度匹配”）到目标运维人员的运维终端；当待监控对象与目标运维人员的综合匹配度小于或等于第一预设阈值、且大于第二预设阈值时，发送匹配度中等的提示信息（“中等匹配”）到目标运维人员的运维终端；当待监控对象与目标运维人员的综合匹配度小于或等于第二预设阈值时，发送匹配度一般的提示信息（“一般匹配”）到目标运维人员的运维终端。In one embodiment, the sending unit 705 is further configured to send a prompt message with a high degree of matching ("height matching") to the comprehensive matching degree between the object to be monitored and the target operation and maintenance personnel to a first preset threshold value to Operation and maintenance terminal of the target operation and maintenance personnel; when the comprehensive matching degree between the object to be monitored and the target operation and maintenance personnel is less than or equal to the first preset threshold value and greater than the second preset threshold value, a prompt message with a medium matching degree ("medium Match ") to the operation and maintenance terminal of the target operation and maintenance personnel; when the comprehensive matching degree between the object to be monitored and the target operation and maintenance personnel is less than or equal to the second preset threshold, a general matching degree prompt message (" general matching ") is sent to Operation and maintenance terminal of target operation and maintenance personnel.

所属领域的技术人员可以清楚地了解到，为了描述的方便和简洁，仅以上述各功能单元、模块的划分进行举例说明，实际应用中，可以根据需要而将上述功能分配由不同的功能单元、模块完成，即将所述装置的内部结构划分成不同的功能单元或模块，以完成以上描述的全部或者部分功能。实施例中的各功能单元、模块可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中，上述集成的单元既可以采用硬件的形式实现，也可以采用软件功能单元的形式实现。另外，各功能单元、模块的具体名称也只是为了便于相互区分，并不用于限制本申请的保护范围。上述***中单元、模块的具体工作过程，可以参考前述方法实施例中的对应过程，在此不再赘述。Those skilled in the art can clearly understand that, for the convenience and brevity of the description, only the above-mentioned division of functional units and modules is used as an example. In practical applications, the above functions can be assigned by different functional units, Module completion, that is, dividing the internal structure of the device into different functional units or modules to complete all or part of the functions described above. Each functional unit and module in the embodiment may be integrated into one processing unit, or each unit may exist separately physically, or two or more units may be integrated into one unit, and the integrated unit may use hardware. It can be implemented in the form of software functional units. In addition, the specific names of the functional units and modules are only for the convenience of distinguishing each other, and are not used to limit the protection scope of the present application. For specific working processes of the units and modules in the above system, reference may be made to corresponding processes in the foregoing method embodiments, and details are not described herein again.

在上述实施例中，对各个实施例的描述都各有侧重，某个实施例中没有详述或记载的部分，可以参见其它实施例的相关描述。In the foregoing embodiments, the description of each embodiment has its own emphasis. For a part that is not detailed or recorded in an embodiment, reference may be made to related descriptions of other embodiments.

本领域普通技术人员可以意识到，结合本文中所公开的实施例描述的各示例的单元及算法步骤，能够以电子硬件、或者计算机软件和电子硬件的结合来实现。这些功能究竟以硬件还是软件方式来执行，取决于技术方案的特定应用和设计约束条件。专业技术人员可以对每个特定的应用来使用不同方法来实现所描述的功能，但是这种实现不应认为超出本申请的范围。Those of ordinary skill in the art may realize that the units and algorithm steps of each example described in combination with the embodiments disclosed herein can be implemented by electronic hardware, or a combination of computer software and electronic hardware. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. A professional technician can use different methods to implement the described functions for each specific application, but such implementation should not be considered to be beyond the scope of this application.

在本申请所提供的实施例中，应该理解到，所揭露的装置/终端设备和方法，可以通过其它的方式实现。例如，以上所描述的装置/终端设备实施例仅仅是示意性的，例如，所述模块或单元的划分，仅仅为一种逻辑功能划分，实际实现时可以有另外的划分方式，例如多个单元或组件可以结合或者可以集成到另一个***，或一些特征可以忽略，或不执行。另一点，所显示或讨论的相互之间的耦合或直接耦合或通讯连接可以是通过一些接口，装置或单元的间接耦合或通讯连接，可以是电性，机械或其它的形式。In the embodiments provided in this application, it should be understood that the disclosed apparatus / terminal device and method may be implemented in other ways. For example, the device / terminal device embodiments described above are only schematic. For example, the division of the modules or units is only a logical function division. In actual implementation, there may be another division manner, such as multiple units. Or components can be combined or integrated into another system, or some features can be ignored or not implemented. In addition, the displayed or discussed mutual coupling or direct coupling or communication connection may be indirect coupling or communication connection through some interfaces, devices or units, which may be electrical, mechanical or other forms.

所述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。The units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the objective of the solution of this embodiment.

另外，在本申请各个实施例中的各功能单元可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。上述集成的单元既可以采用硬件的形式实现，也可以采用软件功能单元的形式实现。In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each of the units may exist separately physically, or two or more units may be integrated into one unit. The above integrated unit may be implemented in the form of hardware or in the form of software functional unit.

所述集成的模块/单元如果以软件功能单元的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。基于这样的理解，本申请实现上述实施例方法中的全部或部分流程，也可以通过计算机程序来指令相关的硬件来完成，所述的计算机程序可存储于一计算机可读存储介质中，该计算机程序在被处理器执行时，可实现上述各个方法实施例的步骤。其中，所述计算机程序包括计算机程序代码，所述计算机程序代码可以为源代码形式、对象代码形式、可执行文件或某些中间形式等。所述计算机可读介质可以包括：能够携带所述计算机程序代码的任何实体或装置、记录介质、U盘、移动硬盘、磁碟、光盘、计算机存储器、只读存储器（Read-Only Memory，ROM）、随机存取存储器（Random Access Memory，RAM）、电载波信号、电信信号以及软件分发介质等。需要说明的是，所述计算机可读介质包含的内容可以根据司法管辖区内立法和专利实践的要求进行适当的增减，例如在某些司法管辖区，根据立法和专利实践，计算机可读介质不包括电载波信号和电信信号。When the integrated module / unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the present application implements all or part of the processes in the method of the above embodiment, and can also be completed by a computer program instructing related hardware. The computer program can be stored in a computer-readable storage medium. The computer When the program is executed by a processor, the steps of the foregoing method embodiments can be implemented. The computer program includes computer program code, and the computer program code may be in a source code form, an object code form, an executable file, or some intermediate form. The computer-readable medium may include: any entity or device capable of carrying the computer program code, a recording medium, a U disk, a mobile hard disk, a magnetic disk, an optical disk, a computer memory, a read-only memory (ROM) 2. Random Access Memory Memory (RAM), electrical carrier signals, telecommunication signals, and software distribution media. It should be noted that the content contained in the computer-readable medium can be appropriately increased or decreased according to the requirements of legislation and patent practice in the jurisdictions. For example, in some jurisdictions, the computer-readable medium Excludes electric carrier signals and telecommunication signals.

以上所述实施例仅用以说明本申请的技术方案，而非对其限制；尽管参照前述实施例对本申请进行了详细的说明，本领域的普通技术人员应当理解：其依然可以对前述各实施例所记载的技术方案进行修改，或者对其中部分技术特征进行等同替换；而这些修改或者替换，并不使相应技术方案的本质脱离本申请各实施例技术方案的精神和范围，均应包含在本申请的保护范围之内。The above-mentioned embodiments are only used to describe the technical solution of the present application, but not limited thereto. Although the present application has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that they can still implement the foregoing implementations. The technical solutions described in the examples are modified, or some of the technical features are equivalently replaced; and these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the application, and should be included in Within the scope of this application.

Claims

一种运维监控方法，其特征在于，包括：An operation and maintenance monitoring method, comprising:

获取运维组的待监控对象，并确定所述运维组内各个运维人员的历史监控对象；Acquiring an object to be monitored of the operation and maintenance group, and determining a historical monitoring object of each operation and maintenance personnel in the operation and maintenance group;

根据每个待监控对象和各个运维人员的历史监控对象，确定每个待监控对象与各个运维人员的第一匹配度；Determine the first matching degree between each object to be monitored and each operation and maintenance personnel according to the historical monitoring object of each object to be monitored and each operation and maintenance personnel;

获取每个待监控对象的第一位置信息和所述各个运维人员对应的运维终端的第二位置信息，并根据所述第一位置信息和所述第二位置信息，确定每个待监控对象与各个运维终端的第二匹配度；Acquiring first location information of each object to be monitored and second location information of an operation and maintenance terminal corresponding to each operation and maintenance personnel, and determining each to be monitored according to the first location information and the second location information The second matching degree between the object and each operation and maintenance terminal;

根据所述第一匹配度和所述第二匹配度，确定每个待监控对象与各个运维人员的综合匹配度；Determining a comprehensive matching degree between each object to be monitored and each operation and maintenance personnel according to the first matching degree and the second matching degree;

根据所述综合匹配度，确定与所述每个待监控对象综合匹配度最高的目标运维人员，并将所述每个待监控对象发送到所述目标运维人员对应的运维终端，以便进行监控配置。Determine, according to the comprehensive matching degree, the target operation and maintenance personnel with the highest comprehensive matching degree with each of the objects to be monitored, and send each object to be monitored to an operation and maintenance terminal corresponding to the target operation and maintenance personnel, so that Perform monitoring configuration.
如权利要求1所述的运维监控方法，其特征在于，所述根据每个待监控对象和各个运维人员的历史监控对象，确定每个待监控对象与各个运维人员的第一匹配度，包括：The operation and maintenance monitoring method according to claim 1, wherein the first matching degree of each object to be monitored and each operation and maintenance personnel is determined according to the historical monitoring object of each object to be monitored and each operation and maintenance personnel. ,include:

确定所述每个待监控对象的类别和所述各个运维人员的历史监控对象的类别；Determining the category of each object to be monitored and the category of historical monitoring object of each operation and maintenance personnel;

判断所述各个运维人员的历史监控对象中是否存在与所述每个待监控对象类别相同的目标历史监控对象；Judging whether there is a target historical monitoring object in the historical monitoring object of each operation and maintenance personnel with the same category as each of the objects to be monitored;

若所述各个运维人员的历史监控对象中存在与所述每个待监控对象类别相同的目标历史监控对象，则计算所述目标历史监控对象的个数占所述各个运维人员的历史监控对象个数的比例，得到所述每个待监控对象与所述各个运维人员的第一匹配度；If there is a target historical monitoring object in the historical monitoring object of each operation and maintenance personnel that is the same as the category of each object to be monitored, the number of the target historical monitoring objects is calculated to account for the historical monitoring of each operation and maintenance personnel. A ratio of the number of objects to obtain a first matching degree between each object to be monitored and each operation and maintenance personnel;

若所述各个运维人员的历史监控对象中不存在与所述每个待监控对象类别相同的目标历史监控对象，则所述第一匹配度取值为0。If there is no target historical monitoring object in the historical monitoring object of each operation and maintenance personnel that is the same as the category of each object to be monitored, the first matching degree takes a value of 0.
如权利要求1所述的运维监控方法，其特征在于，所述根据所述第一位置信息和所述第二位置信息，确定每个待监控对象与各个运维终端的第二匹配度，包括：The operation and maintenance monitoring method according to claim 1, wherein, according to the first position information and the second position information, determining a second matching degree between each object to be monitored and each operation and maintenance terminal, include:

根据所述第一位置信息和所述第二位置信息，计算所述每个待监控对象与所述各个运维终端的距离值；Calculating a distance value between each object to be monitored and each operation and maintenance terminal according to the first position information and the second position information;

从所述每个待监控对象与所述各个运维终端的距离值中，确定距离值最大的距离值为基础距离值；Determining, from the distance values of each object to be monitored and each operation and maintenance terminal, the distance value with the largest distance value as the basic distance value;

计算所述每个待监控对象与所述各个运维终端的距离值占所述基础距离值的比值，得到所述每个待监控对象与所述各个运维终端的第二匹配度。Calculate the ratio of the distance between each object to be monitored and each operation and maintenance terminal to the basic distance value to obtain a second matching degree between each object to be monitored and each operation and maintenance terminal.
如权利要求1所述的运维监控方法，其特征在于，所述根据所述第一匹配度和所述第二匹配度，确定每个待监控对象与各个运维人员的综合匹配度，包括：The operation and maintenance monitoring method according to claim 1, wherein, according to the first matching degree and the second matching degree, determining a comprehensive matching degree between each object to be monitored and each operation and maintenance personnel includes: :

获取所述目标运维人员的运维等级；Obtaining the operation and maintenance level of the target operation and maintenance personnel;

根据所述目标运维人员的运维等级，获取所述目标运维人员的综合匹配度计算权重系数；Obtaining a weighting coefficient for calculating the comprehensive matching degree of the target operation and maintenance personnel according to the operation and maintenance level of the target operation and maintenance personnel;

将所述综合匹配度计算权重系数、所述第一匹配度和所述第二匹配度导入至综合匹配度模型中，计算得到所述每个待监控对象与所述各个运维人员的综合匹配度。The comprehensive matching degree calculation weight coefficient, the first matching degree, and the second matching degree are imported into a comprehensive matching degree model, and a comprehensive match between each of the objects to be monitored and each operation and maintenance personnel is calculated and obtained. degree.
如权利要求1所述的运维监控方法，其特征在于，所述将所述每个待监控对象发送到所述目标运维人员对应的运维终端之后，还包括：The operation and maintenance monitoring method according to claim 1, wherein after sending each of the objects to be monitored to an operation and maintenance terminal corresponding to the target operation and maintenance personnel, further comprising:

将所述每个待监控对象与所述目标运维人员的综合匹配度发送到所述目标运维人员的运维终端进行显示。Sending the comprehensive matching degree between each object to be monitored and the target operation and maintenance personnel to the operation and maintenance terminal of the target operation and maintenance personnel for display.
一种运维监控装置，其特征在于，包括：An operation and maintenance monitoring device, comprising:

待监控对象获取单元，用于获取运维组的待监控对象，并确定所述运维组内各个运维人员的历史监控对象；An object to be monitored acquisition unit, configured to obtain the object to be monitored of the operation and maintenance group, and determine the historical monitoring object of each operation and maintenance personnel in the operation and maintenance group;

第一匹配度确定单元，用于根据每个待监控对象和各个运维人员的历史监控对象，确定每个待监控对象与各个运维人员的第一匹配度；A first matching degree determining unit, configured to determine a first matching degree between each to-be-monitored object and each operation and maintenance personnel according to historical monitoring objects of each to-be-monitored object and each operation and maintenance personnel;

第二匹配度确定单元，用于获获取每个待监控对象的第一位置信息和所述各个运维人员对应的运维终端的第二位置信息，并根据所述第一位置信息和所述第二位置信息，确定每个待监控对象与各个运维终端的第二匹配度；A second matching degree determining unit, configured to obtain first location information of each object to be monitored and second location information of an operation and maintenance terminal corresponding to each operation and maintenance personnel; and according to the first location information and the Second location information, to determine a second matching degree between each object to be monitored and each operation and maintenance terminal;

综合匹配度确定单元，用于根据所述第一匹配度和所述第二匹配度，确定每个待监控对象与各个运维人员的综合匹配度；A comprehensive matching degree determining unit, configured to determine the comprehensive matching degree of each object to be monitored and each operation and maintenance personnel according to the first matching degree and the second matching degree;

发送单元，用于根据所述综合匹配度，确定与所述每个待监控对象综合匹配度最高的目标运维人员，并将所述每个待监控对象发送到所述目标运维人员对应的运维终端，以便进行监控配置。A sending unit, configured to determine, according to the comprehensive matching degree, the target operation and maintenance personnel with the highest comprehensive matching degree with each of the objects to be monitored, and send the each to-be-monitored object to the target operation and maintenance personnel corresponding to O & M terminal for monitoring and configuration.
如权利要求6所述的运维监控装置，其特征在于，所述第一匹配度确定单元，具体用于确定所述每个待监控对象的类别和所述各个运维人员的历史监控对象的类别；判断所述各个运维人员的历史监控对象中是否存在与所述每个待监控对象类别相同的目标历史监控对象；若所述各个运维人员的历史监控对象中存在与所述每个待监控对象类别相同的目标历史监控对象，则计算所述目标历史监控对象的个数占所述各个运维人员的历史监控对象个数的比例，得到所述每个待监控对象与所述各个运维人员的第一匹配度；若所述各个运维人员的历史监控对象中不存在与所述每个待监控对象类别相同的目标历史监控对象，则所述第一匹配度取值为0。The operation and maintenance monitoring device according to claim 6, wherein the first matching degree determination unit is specifically configured to determine a category of each of the objects to be monitored and a history monitoring object of each operation and maintenance personnel. Category; determine whether the historical monitoring object of each operation and maintenance personnel has the same target historical monitoring object as the category of each of the objects to be monitored; if the historical monitoring object of each operation and maintenance personnel exists with each of the For target historical monitoring objects with the same category of monitored objects, the ratio of the number of target historical monitoring objects to the number of historical monitoring objects of each operation and maintenance personnel is calculated to obtain each of the monitored objects and each The first matching degree of the operation and maintenance personnel; if the historical monitoring object of each operation and maintenance personnel does not exist the target historical monitoring object of the same category as each of the objects to be monitored, the first matching degree takes a value of 0 .
如权利要求6所述的运维监控装置，其特征在于，所述第二匹配度确定单元，具体用于根据所述第一位置信息和所述第二位置信息，计算所述每个待监控对象与所述各个运维终端的距离值；从所述每个待监控对象与所述各个运维终端的距离值中，确定距离值最大的距离值为基础距离值；计算所述每个待监控对象与所述各个运维终端的距离值占所述基础距离值的比值，得到所述每个待监控对象与所述各个运维终端的第二匹配度。The operation and maintenance monitoring device according to claim 6, wherein the second matching degree determining unit is specifically configured to calculate the each to-be-monitored based on the first position information and the second position information. The distance value between the object and each operation and maintenance terminal; from the distance values between each object to be monitored and each operation and maintenance terminal, determine the distance value with the largest distance value as the basic distance value; calculate each The ratio of the distance value between the monitoring object and each operation and maintenance terminal to the basic distance value, to obtain the second matching degree between each object to be monitored and each operation and maintenance terminal.
如权利要求6所述的运维监控装置，其特征在于，所述综合匹配度确定单元，具体用于获取所述目标运维人员的运维等级；根据所述目标运维人员的运维等级，获取所述目标运维人员的综合匹配度计算权重系数；将所述综合匹配度计算权重系数、所述第一匹配度和所述第二匹配度导入至综合匹配度模型中，计算得到所述每个待监控对象与所述各个运维人员的综合匹配度。The operation and maintenance monitoring device according to claim 6, wherein the comprehensive matching degree determination unit is specifically configured to obtain an operation and maintenance level of the target operation and maintenance personnel; and according to the operation and maintenance level of the target operation and maintenance personnel Obtaining the comprehensive matching degree calculation weight coefficient of the target operation and maintenance personnel; importing the comprehensive matching degree calculation weighting coefficient, the first matching degree, and the second matching degree into the comprehensive matching degree model, and calculating the obtained The comprehensive matching degree between each object to be monitored and each operation and maintenance personnel is described.
如权利要求6所述的运维监控装置，其特征在于，所述发送单元，还用于将所述每个待监控对象与所述目标运维人员的综合匹配度发送到所述目标运维人员的运维终端进行显示。The operation and maintenance monitoring device according to claim 6, wherein the sending unit is further configured to send the comprehensive matching degree between each of the objects to be monitored and the target operation and maintenance personnel to the target operation and maintenance The operation and maintenance terminal of the personnel is displayed.
一种终端设备，其特征在于，包括存储器、处理器以及存储在所述存储器中并可在所述处理器上运行的计算机程序，所述处理器执行所述计算机程序时实现如下步骤：A terminal device includes a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the computer program, the following steps are implemented:

获取运维组的待监控对象，并确定所述运维组内各个运维人员的历史监控对象；Acquiring an object to be monitored of the operation and maintenance group, and determining a historical monitoring object of each operation and maintenance personnel in the operation and maintenance group;

根据每个待监控对象和各个运维人员的历史监控对象，确定每个待监控对象与各个运维人员的第一匹配度；Determine the first matching degree between each object to be monitored and each operation and maintenance personnel according to the historical monitoring object of each object to be monitored and each operation and maintenance personnel;

获取每个待监控对象的第一位置信息和所述各个运维人员对应的运维终端的第二位置信息，并根据所述第一位置信息和所述第二位置信息，确定每个待监控对象与各个运维终端的第二匹配度；Acquiring first location information of each object to be monitored and second location information of an operation and maintenance terminal corresponding to each operation and maintenance personnel, and determining each to be monitored according to the first location information and the second location information The second matching degree between the object and each operation and maintenance terminal;

根据所述第一匹配度和所述第二匹配度，确定每个待监控对象与各个运维人员的综合匹配度；Determining a comprehensive matching degree between each object to be monitored and each operation and maintenance personnel according to the first matching degree and the second matching degree;

根据所述综合匹配度，确定与所述每个待监控对象综合匹配度最高的目标运维人员，并将所述每个待监控对象发送到所述目标运维人员对应的运维终端，以便进行监控配置。Determine, according to the comprehensive matching degree, the target operation and maintenance personnel with the highest comprehensive matching degree with each of the objects to be monitored, and send each object to be monitored to an operation and maintenance terminal corresponding to the target operation and maintenance personnel, so that Perform monitoring configuration.
如权利要求11所述的终端设备，其特征在于，所述根据每个待监控对象和各个运维人员的历史监控对象，确定每个待监控对象与各个运维人员的第一匹配度，包括：The terminal device according to claim 11, wherein the determining the first matching degree between each object to be monitored and each operation and maintenance personnel according to the historical monitoring object of each object to be monitored and each operation and maintenance personnel, comprising: :

确定所述每个待监控对象的类别和所述各个运维人员的历史监控对象的类别；Determining the category of each object to be monitored and the category of historical monitoring object of each operation and maintenance personnel;

判断所述各个运维人员的历史监控对象中是否存在与所述每个待监控对象类别相同的目标历史监控对象；Judging whether there is a target historical monitoring object in the historical monitoring object of each operation and maintenance personnel with the same category as each of the objects to be monitored;

若所述各个运维人员的历史监控对象中存在与所述每个待监控对象类别相同的目标历史监控对象，则计算所述目标历史监控对象的个数占所述各个运维人员的历史监控对象个数的比例，得到所述每个待监控对象与所述各个运维人员的第一匹配度；If there is a target historical monitoring object in the historical monitoring object of each operation and maintenance personnel that is the same as the category of each object to be monitored, the number of the target historical monitoring objects is calculated to account for the historical monitoring of each operation and maintenance personnel. A ratio of the number of objects to obtain a first matching degree between each object to be monitored and each operation and maintenance personnel;

若所述各个运维人员的历史监控对象中不存在与所述各个待监控对象类别相同的目标历史监控对象，则所述第一匹配度取值为0。If the historical monitoring object of each operation and maintenance personnel does not have a target historical monitoring object of the same category as each of the objects to be monitored, the first matching degree takes a value of 0.
如权利要求11所述的终端设备，其特征在于，根据所述第一位置信息和所述第二位置信息，计算所述每个待监控对象与所述各个运维终端的距离值；The terminal device according to claim 11, wherein, according to the first position information and the second position information, a distance value between each of the objects to be monitored and the respective operation and maintenance terminal is calculated;

从所述每个待监控对象与所述各个运维终端的距离值中，确定距离值最大的距离值为基础距离值；Determining, from the distance values of each object to be monitored and each operation and maintenance terminal, the distance value with the largest distance value as the basic distance value;

计算所述每个待监控对象与所述各个运维终端的距离值占所述基础距离值的比值，得到所述每个待监控对象与所述各个运维终端的第二匹配度。Calculate the ratio of the distance between each object to be monitored and each operation and maintenance terminal to the basic distance value to obtain a second matching degree between each object to be monitored and each operation and maintenance terminal.
如权利要求11所述的终端设备，其特征在于，所述根据所述第一匹配度和所述第二匹配度，确定每个待监控对象与各个运维人员的综合匹配度，包括：The terminal device according to claim 11, wherein determining the comprehensive matching degree of each object to be monitored and each operation and maintenance personnel according to the first matching degree and the second matching degree comprises:

获取所述目标运维人员的运维等级；Obtaining the operation and maintenance level of the target operation and maintenance personnel;

根据所述目标运维人员的运维等级，获取所述目标运维人员的综合匹配度计算权重系数；Obtaining a weighting coefficient for calculating the comprehensive matching degree of the target operation and maintenance personnel according to the operation and maintenance level of the target operation and maintenance personnel;

将所述综合匹配度计算权重系数、所述第一匹配度和所述第二匹配度导入至综合匹配度模型中，计算得到所述每个待监控对象与所述各个运维人员的综合匹配度。The comprehensive matching degree calculation weight coefficient, the first matching degree, and the second matching degree are imported into a comprehensive matching degree model, and a comprehensive match between each of the objects to be monitored and each operation and maintenance personnel is calculated and obtained. degree.
如权利要求11所述的终端设备，其特征在于，所述将所述每个待监控对象发送到所述目标运维人员对应的运维终端之后，还包括：The terminal device according to claim 11, wherein after sending each of the objects to be monitored to an operation and maintenance terminal corresponding to the target operation and maintenance personnel, further comprising:

将所述每个待监控对象与所述目标运维人员的综合匹配度发送到所述目标运维人员的运维终端进行显示。Sending the comprehensive matching degree between each object to be monitored and the target operation and maintenance personnel to the operation and maintenance terminal of the target operation and maintenance personnel for display.
一种计算机可读存储介质，所述计算机可读存储介质存储有计算机程序，其特征在于，所述计算机程序被处理器执行时实现如下步骤：A computer-readable storage medium stores a computer program, and is characterized in that, when the computer program is executed by a processor, the following steps are implemented:

获取运维组的待监控对象，并确定所述运维组内各个运维人员的历史监控对象；Acquiring an object to be monitored of the operation and maintenance group, and determining a historical monitoring object of each operation and maintenance personnel in the operation and maintenance group;

根据每个待监控对象和各个运维人员的历史监控对象，确定每个待监控对象与各个运维人员的第一匹配度；Determine the first matching degree between each object to be monitored and each operation and maintenance personnel according to the historical monitoring object of each object to be monitored and each operation and maintenance personnel;

获取每个待监控对象的第一位置信息和所述各个运维人员对应的运维终端的第二位置信息，并根据所述第一位置信息和所述第二位置信息，确定每个待监控对象与各个运维终端的第二匹配度；Acquiring first location information of each object to be monitored and second location information of an operation and maintenance terminal corresponding to each operation and maintenance personnel, and determining each to be monitored according to the first location information and the second location information The second matching degree between the object and each operation and maintenance terminal;

根据所述第一匹配度和所述第二匹配度，确定每个待监控对象与各个运维人员的综合匹配度；Determining a comprehensive matching degree between each object to be monitored and each operation and maintenance personnel according to the first matching degree and the second matching degree;

根据所述综合匹配度，确定与所述每个待监控对象综合匹配度最高的目标运维人员，并将所述每个待监控对象发送到所述目标运维人员对应的运维终端，以便进行监控配置。Determine, according to the comprehensive matching degree, the target operation and maintenance personnel with the highest comprehensive matching degree with each of the objects to be monitored, and send each object to be monitored to an operation and maintenance terminal corresponding to the target operation and maintenance personnel, so that Perform monitoring configuration.
如权利要求16所述的计算机可读存储介质，其特征在于，所述根据每个待监控对象和各个运维人员的历史监控对象，确定每个待监控对象与各个运维人员的第一匹配度，包括：The computer-readable storage medium according to claim 16, wherein the first matching between each to-be-monitored object and each operation and maintenance personnel is determined according to the historical monitoring object of each to-be-monitored object and each operation and maintenance personnel. Degrees, including:

确定所述每个待监控对象的类别和所述各个运维人员的历史监控对象的类别；Determining the category of each object to be monitored and the category of historical monitoring object of each operation and maintenance personnel;

判断所述各个运维人员的历史监控对象中是否存在与所述每个待监控对象类别相同的目标历史监控对象；Judging whether there is a target historical monitoring object in the historical monitoring object of each operation and maintenance personnel with the same category as each of the objects to be monitored;

若所述各个运维人员的历史监控对象中存在与所述每个待监控对象类别相同的目标历史监控对象，则计算所述目标历史监控对象的个数占所述各个运维人员的历史监控对象个数的比例，得到所述每个待监控对象与所述各个运维人员的第一匹配度；If there is a target historical monitoring object in the historical monitoring object of each operation and maintenance personnel that is the same as the category of each object to be monitored, the number of the target historical monitoring objects is calculated to account for the historical monitoring of each operation and maintenance personnel. A ratio of the number of objects to obtain a first matching degree between each object to be monitored and each operation and maintenance personnel;

若所述各个运维人员的历史监控对象中不存在与所述各个待监控对象类别相同的目标历史监控对象，则所述第一匹配度取值为0。If the historical monitoring object of each operation and maintenance personnel does not have a target historical monitoring object of the same category as each of the objects to be monitored, the first matching degree takes a value of 0.
如权利要求16所述的计算机可读存储介质，其特征在于，根据所述第一位置信息和所述第二位置信息，计算所述每个待监控对象与所述各个运维终端的距离值；The computer-readable storage medium according to claim 16, wherein, according to the first position information and the second position information, a distance value between the each object to be monitored and the respective operation and maintenance terminal is calculated. ;

从所述每个待监控对象与所述各个运维终端的距离值中，确定距离值最大的距离值为基础距离值；Determining, from the distance values of each object to be monitored and each operation and maintenance terminal, the distance value with the largest distance value as the basic distance value;

计算所述每个待监控对象与所述各个运维终端的距离值占所述基础距离值的比值，得到所述每个待监控对象与所述各个运维终端的第二匹配度。Calculate the ratio of the distance between each object to be monitored and each operation and maintenance terminal to the basic distance value to obtain a second matching degree between each object to be monitored and each operation and maintenance terminal.
如权利要求16所述的计算机可读存储介质，其特征在于，所述根据所述第一匹配度和所述第二匹配度，确定每个待监控对象与各个运维人员的综合匹配度，包括：The computer-readable storage medium according to claim 16, wherein, according to the first matching degree and the second matching degree, determining a comprehensive matching degree of each object to be monitored and each operation and maintenance personnel, include:

获取所述目标运维人员的运维等级；Obtaining the operation and maintenance level of the target operation and maintenance personnel;

根据所述目标运维人员的运维等级，获取所述目标运维人员的综合匹配度计算权重系数；Obtaining a weighting coefficient for calculating the comprehensive matching degree of the target operation and maintenance personnel according to the operation and maintenance level of the target operation and maintenance personnel;

将所述综合匹配度计算权重系数、所述第一匹配度和所述第二匹配度导入至综合匹配度模型中，计算得到所述每个待监控对象与所述各个运维人员的综合匹配度。The comprehensive matching degree calculation weight coefficient, the first matching degree, and the second matching degree are imported into a comprehensive matching degree model, and a comprehensive match between each of the objects to be monitored and each operation and maintenance personnel is calculated and obtained. degree.
如权利要求16所述的计算机可读存储介质，其特征在于，所述将所述每个待监控对象发送到所述目标运维人员对应的运维终端之后，还包括：The computer-readable storage medium of claim 16, wherein after sending each of the objects to be monitored to an operation and maintenance terminal corresponding to the target operation and maintenance personnel, further comprising:

将所述每个待监控对象与所述目标运维人员的综合匹配度发送到所述目标运维人员的运维终端进行显示。Sending the comprehensive matching degree between each object to be monitored and the target operation and maintenance personnel to the operation and maintenance terminal of the target operation and maintenance personnel for display.