CN114882681A

CN114882681A - Work order processing method and device, electronic equipment and storage medium

Info

Publication number: CN114882681A
Application number: CN202210563128.3A
Authority: CN
Inventors: 邓桥
Original assignee: Chengdu Sensetime Technology Co Ltd
Current assignee: Chengdu Sensetime Technology Co Ltd
Priority date: 2022-05-18
Filing date: 2022-05-18
Publication date: 2022-08-09

Abstract

The disclosure relates to a work order processing method and device, an electronic device and a storage medium, wherein the method comprises the following steps: and under the condition that the alarm level is a preset second level, the alarm work order is issued in the work order system, and the content of the alarm work order is issued to the terminal equipment of the disposal personnel through a second notification mode. The embodiment of the disclosure can effectively transmit the alarm information, improve the management efficiency of the alarm work order by using the work order system, and is beneficial to adding the treatment record to the alarm work order in the subsequent process so as to form the closed-loop treatment of the alarm information.

Description

Work order processing method and device, electronic equipment and storage medium

Technical Field

The present disclosure relates to the field of computer technologies, and in particular, to a work order processing method and apparatus, an electronic device, and a storage medium.

Background

The work order system may be used to record, process and track the completion of a job. The work order system may be applied to a customer help support service, a customer after-sales service, an enterprise IT (Information Technology) support service, or a call center, etc. The work order system may be used to create, suspend, and resolve work orders submitted by users, clients, partners, or employees within an enterprise.

With the refinement of comprehensive treatment of smart cities, the construction of a sensing layer (such as a monitoring camera) permeates into each field of a city, and the closed-loop treatment of events generated in the smart city treatment by using a work order becomes a trend more and more. However, in the work order handling manner in the related art, the workflow is often used to perform alarm pushing at the web page end or the mobile phone end, and the timeliness is often low due to the frequency of the receiver viewing the work order system, so that the requirement of notifying the important emergency alarm event at the first time cannot be met.

Disclosure of Invention

The present disclosure provides a work order processing technical scheme.

According to an aspect of the present disclosure, there is provided a work order processing method, including: performing visual identification on a monitoring video of at least one monitoring area to acquire alarm information; determining an alarm work order of the alarm information and an alarm grade corresponding to the alarm work order according to the alarm information; issuing the alarm work order in a work order system under the condition that the alarm level is a preset first level, and issuing the content of the alarm work order to terminal equipment of a handler in a first notification mode; and under the condition that the alarm level is a preset second level, issuing the alarm work order in the work order system, and issuing the content of the alarm work order to terminal equipment of a disposal staff in a second notification mode.

In a possible implementation manner, after the content of the alarm work order is issued to a terminal device of a handler, the method further includes: judging whether the alarm work order with the alarm level being the preset first level meets a preset first level change triggering condition or not; changing the alarm level of the alarm work order from the preset first level to the preset second level in the work order system under the condition that the first level change triggering condition is met; wherein the first level change trigger condition comprises at least one of: the administrator of the work order system sets the alarm level of the alarm work order to be the preset second level; and under the condition that the treating personnel do not accept the alarm work order, the event corresponding to the alarm work order is in a processing state.

In a possible implementation manner, after the content of the alarm work order is issued to a terminal device of a handler, the method further includes: judging whether the alarm work order with the alarm level being the preset second level meets a preset second level change triggering condition or not; changing the alarm level of the alarm work order from the preset second level to the preset first level in the work order system under the condition that the second level change triggering condition is met, and sending the changed content of the alarm work order to terminal equipment of a handler in a first notification mode; wherein the second level change triggering condition comprises at least one of: the alarm work order is not accepted by the treating personnel within a first preset time; the treating personnel do not finish the alarm work order within second preset time; the alarm information corresponding to the alarm work order comprises preset target information; and the administrator of the work order system sets the alarm level of the alarm work order to be the preset first level.

In a possible implementation manner, the determining an alarm work order of the alarm information according to the alarm information includes: under the condition that the quantity of the alarm information is larger than a first threshold value, grouping the alarm information according to at least one item of alarm time, alarm location, alarm event type and alarm event image included in the alarm information to obtain at least one group of alarm information set; and generating the alarm work order corresponding to each group of alarm information sets according to each group of alarm information sets.

In a possible implementation manner, the issuing the content of the alarm work order to the terminal device of the disposal person in a first notification manner includes: and calling a preset interface to automatically dial the telephone number of the terminal equipment, and playing the telephone content after the telephone is connected, wherein the telephone content is the voice corresponding to the content of the alarm work order.

In a possible implementation manner, the issuing the content of the alarm work order to the terminal device of the disposal person in a first notification manner includes: and calling a preset interface to repeatedly dial the telephone number of the terminal equipment according to the preset frequency under the condition that the telephone is not connected.

In one possible implementation, the method further includes: acquiring a processing result of the alarm work order fed back by the terminal equipment; and according to the processing result of the alarm work order fed back by the terminal equipment, enabling the alarm work order to enter a next flow, wherein the next flow comprises an end plan, or informing the processing personnel to carry out reprocessing.

In one possible implementation, the method further includes: and if the visual identification of the monitoring video indicates that the event corresponding to the alarm information is processed, ending the alarm work order.

In one possible implementation, the second notification mode does not include a telephone notification mode.

According to an aspect of the present disclosure, there is provided a work order processing apparatus including: the acquisition module is used for carrying out visual identification on the monitoring video of at least one monitoring area and acquiring alarm information; the determining module is used for determining an alarm work order of the alarm information and an alarm grade corresponding to the alarm work order according to the alarm information; the first issuing module is used for issuing the alarm work order in a work order system under the condition that the alarm level is a preset first level and issuing the content of the alarm work order to terminal equipment of a handler in a first notification mode; and the second issuing module is used for issuing the alarm work order in the work order system under the condition that the alarm level is a preset second level, and issuing the content of the alarm work order to the terminal equipment of the disposal staff in a second notification mode.

In a possible implementation manner, the apparatus further includes a first determining module, configured to determine whether the alarm work order with the alarm level being the preset first level meets a preset first level change trigger condition after the content of the alarm work order is sent to a terminal device of a handler; changing the alarm level of the alarm work order from the preset first level to the preset second level in the work order system under the condition that the first level change triggering condition is met; wherein the first level change trigger condition comprises at least one of: the administrator of the work order system sets the alarm level of the alarm work order to be the preset second level; and under the condition that the treating personnel do not accept the alarm work order, the event corresponding to the alarm work order is in a processing state.

In a possible implementation manner, the apparatus further includes a second determining module, configured to determine whether the alarm work order with the alarm level being the preset second level meets a preset second level change trigger condition after the content of the alarm work order is sent to a terminal device of a handler; changing the alarm level of the alarm work order from the preset second level to the preset first level in the work order system under the condition that the second level change triggering condition is met, and sending the changed content of the alarm work order to terminal equipment of a handler in a first notification mode; wherein the second level change triggering condition comprises at least one of: the alarm work order is not accepted by the treating personnel within a first preset time; the treating personnel does not finish the alarm work order within second preset time; the alarm information corresponding to the alarm work order comprises preset target information; and the administrator of the work order system sets the alarm level of the alarm work order to be the preset first level.

In one possible implementation manner, the determining module is configured to: under the condition that the quantity of the alarm information is larger than a first threshold value, grouping the alarm information according to at least one item of alarm time, alarm location, alarm event type and alarm event image included in the alarm information to obtain at least one group of alarm information set; and generating the alarm work order corresponding to each group of alarm information sets according to each group of alarm information sets.

In a possible implementation manner, the first sending module is configured to: and calling a preset interface to automatically dial the telephone number of the terminal equipment, and playing the telephone content after the telephone is connected, wherein the telephone content is the voice corresponding to the content of the alarm work order.

In a possible implementation manner, the first sending module is configured to: and calling a preset interface to repeatedly dial the telephone number of the terminal equipment according to the preset frequency under the condition that the telephone is not connected.

In one possible implementation, the apparatus further includes a handling module to: acquiring a processing result of the alarm work order fed back by the terminal equipment; and according to the disposal result of the alarm work order fed back by the terminal equipment, enabling the alarm work order to enter a next flow, wherein the next flow comprises an end plan, or informing disposal personnel to carry out reprocessing.

In one possible implementation, the apparatus further includes a voting module configured to: and if the visual identification of the monitoring video indicates that the event corresponding to the alarm information is processed, ending the alarm work order.

According to an aspect of the present disclosure, there is provided an electronic device including: a processor; a memory for storing processor-executable instructions; wherein the processor is configured to invoke the memory-stored instructions to perform the above-described method.

According to an aspect of the present disclosure, there is provided a computer readable storage medium having stored thereon computer program instructions which, when executed by a processor, implement the above-described method.

In the embodiment of the disclosure, an alarm work order of alarm information and an alarm level corresponding to the alarm work order can be determined according to the acquired alarm information, the alarm work order can be issued in a work order system under the condition that the alarm level is a preset first level, and the content of the alarm work order is issued to terminal equipment of a disposal worker in a first notification mode; the alarm work order can be issued in the work order system under the condition that the alarm level is a preset second level, and the content of the alarm work order is issued to the terminal equipment of the disposal personnel in a second notification mode.

By the method, different notification modes can be adopted according to different warning levels, warning information can be more effectively transmitted, for example, a warning work order with a preset first level and a higher requirement on timeliness is pushed to a treating person at the first time by the first notification mode, the treating person receives the warning work order with high probability, and the treating person can timely treat the warning work order with the preset first level. In addition, an alarm work order can be formed in the work order system, so that the management efficiency of the alarm work order is improved, the subsequent process is facilitated to add a disposal record to the alarm work order, and the closed-loop disposal of alarm information is facilitated.

It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure. Other features and aspects of the present disclosure will become apparent from the following detailed description of exemplary embodiments, which proceeds with reference to the accompanying drawings.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and, together with the description, serve to explain the principles of the disclosure.

FIG. 1 illustrates a flow diagram of a work order processing method according to an embodiment of the present disclosure.

FIG. 2 illustrates a block diagram of a work order processing apparatus according to an embodiment of the present disclosure.

Fig. 3 shows a block diagram of an electronic device in accordance with an embodiment of the disclosure.

Fig. 4 shows a block diagram of another electronic device in accordance with an embodiment of the disclosure.

Detailed Description

Various exemplary embodiments, features and aspects of the present disclosure will be described in detail below with reference to the accompanying drawings. In the drawings, like reference numbers can indicate functionally identical or similar elements. While the various aspects of the embodiments are presented in drawings, the drawings are not necessarily drawn to scale unless specifically indicated.

The word "exemplary" is used exclusively herein to mean "serving as an example, embodiment, or illustration. Any embodiment described herein as "exemplary" is not necessarily to be construed as preferred or advantageous over other embodiments.

The term "and/or" herein is merely an association describing an associated object, meaning that three relationships may exist, e.g., a and/or B, may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the term "at least one" herein means any one of a plurality or any combination of at least two of a plurality, for example, including at least one of A, B, C, and may mean including any one or more elements selected from the group consisting of A, B and C.

Furthermore, in the following detailed description, numerous specific details are set forth in order to provide a better understanding of the present disclosure. It will be understood by those skilled in the art that the present disclosure may be practiced without some of these specific details. In some instances, methods, means, elements and circuits that are well known to those skilled in the art have not been described in detail so as not to obscure the present disclosure.

In the related art, the work order is used for pushing and disposing the alarm event, and the timeliness is not high due to the fact that a receiver checks the frequency of a work order system. If the telephone notification is adopted, although the timeliness is high, no recording and handling flow is formed after the notification, and the final handling condition of the alarm event is unknown.

In view of this, an embodiment of the present disclosure provides a work order processing method, which may determine an alarm work order of alarm information and an alarm level corresponding to the alarm work order according to the acquired alarm information, issue the alarm work order in a work order system when the alarm level is a preset first level, issue the content of the alarm work order to a terminal device of a handler through a first notification manner (for example, including a telephone notification manner), issue the alarm work order in the work order system when the alarm level is a preset second level, and issue the content of the alarm work order to the terminal device of the handler through a second notification manner (for example, not including the telephone notification manner).

Fig. 1 shows a flowchart of a work order processing method according to an embodiment of the present disclosure, which is applicable to a work order system and can be executed by an electronic device such as a terminal device or a server, where the terminal device may be a User Equipment (UE), a mobile device, a User terminal, a cellular phone, a cordless phone, a Personal Digital Assistant (PDA), a handheld device, a computing device, a vehicle-mounted device, a wearable device, or the like, and the method can be implemented by means of a processor calling a computer-readable instruction stored in a memory. Alternatively, the method may be performed by a server.

As shown in fig. 1, the work order processing method includes:

in step S11, the monitoring video of at least one monitoring area is visually recognized, and the warning information is obtained.

In step S12, according to the alarm information, an alarm work order of the alarm information and an alarm level corresponding to the alarm work order are determined.

In step S13, when the alarm level is a preset first level, the alarm work order is issued in the work order system, and the content of the alarm work order is issued to the terminal device of the handler in a first notification manner.

In step S14, when the alarm level is a preset second level, the alarm work order is issued in the work order system, and the content of the alarm work order is issued to the terminal device of the handler in a second notification manner.

The first notification mode comprises a telephone notification mode, and the second notification mode does not comprise the telephone notification mode.

In one possible implementation manner, the warning information obtained by visually recognizing the monitoring video of at least one monitoring area may be obtained in step S11.

For example, a server of the work order system may obtain or receive a surveillance video uploaded by a data acquisition device (such as a surveillance camera) in a surveillance area in real time, and may visually identify the obtained surveillance video and determine warning information.

The server can input the monitoring video to the trained neural network model, visually identify the monitoring video through the neural network, identify whether an emergency (such as a fire, a person lying down for a long time and the like) occurs in the monitoring area, and generate alarm information when the emergency occurs in the monitoring area. Alternatively, the server may first identify a target object (which may include a target person and/or a target object) in the surveillance video, may determine whether state information (e.g., a motion state) of the target object satisfies a preset condition, and generate the warning information if the state information of the target object satisfies the preset condition. The warning information of the monitoring video can be acquired by visual identification methods such as image segmentation, image classification, object identification, image positioning and the like, and the specific method of visual identification is not limited by the disclosure.

For another example, the alarm information sent by the other alarm systems may be obtained or received in real time by the server of the work order system, and the alarm information may be obtained by the other alarm systems by visually recognizing the monitoring video in the monitoring area, that is, the other alarm systems may generate the alarm information based on the monitoring video, and may directly transmit the alarm information to the work order system. Under the condition, the work order system does not need to perform visual identification analysis on the monitoring video, and can directly acquire the alarm information.

The alarm system for generating the alarm information may be deployed in the same server as the worksheet system in the embodiment of the present disclosure, or may be deployed in a different server, which is not limited in the present disclosure.

The work order system can acquire or receive alarm information sent by other alarm systems in a software interface mode, the software interface can be a Java interface, a C # interface, a PHP interface, a VB.

By means of the method, the work order processing method of the embodiment of the disclosure can directly acquire the monitoring video of the monitoring area, identify the alarm information based on the monitoring video, and also directly acquire the alarm information sent by other systems, and the alarm information can be acquired in various ways, so that the adaptability to scenes is improved, and different methods can be adopted to quickly acquire the alarm information aiming at different scenes, thereby improving the processing efficiency of the work order processing method of the embodiment of the disclosure.

It should be understood that, the server of the work order system in the embodiment of the present disclosure may not only obtain the alarm information through different methods, but also obtain a plurality of alarm information simultaneously, for example, a plurality of alarm information corresponding to a plurality of monitoring areas, and the present disclosure does not limit the number of the obtained alarm information.

In one possible implementation, the alarm information includes at least one of an alarm time, an alarm location, an alarm event type, and an alarm event image.

For example, if a fire occurs in a certain monitored area, the alarm information acquired by the server of the work order system may include the time of the fire, the location of the fire, the alarm type of the fire, the fire image, and the like. Assuming that a certain monitoring area finds that a person is not lying down for a long time, the alarm information obtained by the server of the work order system may include the occurrence time of the person not lying down for a long time, the place where the person is lying down for a long time, the alarm type of the person lying down for a long time, the image of the person lying down for a long time, and the like. The form of the warning information may be a character string, a table, a picture, etc., which is not limited in this disclosure.

Under the condition that a behavior endangering public safety is detected in a monitoring area, or a dangerous behavior exists in a target object in the monitoring area, and the like, a server of the work order system can acquire alarm information comprising at least one of alarm time, an alarm place, an alarm event type and an alarm event image. The alarm information can summarize the emergency situations such as public safety hazard or dangerous behaviors in the monitored area, and the field situation of the monitored area can be quickly and fully known through the alarm information.

Obtaining the alarm information in step S11, and determining an alarm work order of the alarm information and an alarm level corresponding to the alarm work order according to the alarm information in step S12;

for example, the alarm information obtained in step S11 may be in various forms such as a character string, a table, and a picture, and for convenience of management and improvement of the disposal efficiency of the alarm information, the alarm information may be generated into an alarm work order conforming to a preset format according to the preset format. Therefore, the alarm work order determined according to the alarm information has a uniform format, so that the management and the disposal of the alarm work order are more convenient, and the processing efficiency of the work order processing method is improved.

And the server of the work order system can determine the grade of the alarm work order in parallel according to the alarm information in the process of determining the alarm work order according to the alarm information.

For example, the level of the alarm work order may be determined according to the alarm type in the alarm information. For example, in the case that the alarm type is a fire, a person is lying down, or other alarm type seriously harming life safety, the level of the alarm work order may be determined as a preset first level; and under the condition that the alarm type is an alarm type without seriously harming life safety, such as an elevator fault, the grade of the alarm work order can be determined as a preset second grade.

For another example, the level of the alarm work order may be determined based on the alarm event image in the alarm information. For example, assuming that the alarm type is the alarm of a fire, the size of the fire in the alarm event image can be analyzed, and if the fire is large, the level of the alarm work order can be determined as a preset first level; if the fire is small (e.g., an impending fire), the level of the alarm worksheet may be determined to be a preset second level.

For another example, some or all of the alarm information may be analyzed comprehensively to determine the level of the alarm work order. For example, two items of the alarm type and the alarm event image may be comprehensively analyzed, and if any one of the alarm type and the alarm event image indicates that the alarm level is a preset first level, the level of the alarm work order may be determined as the preset first level; if both the alarm type and the alarm event image indicate that the alarm level is a preset second level, the level of the alarm work order may be determined to be the preset second level.

The embodiment of the disclosure can determine the alarm level of the alarm work order according to various modes, and the specific mode for determining the alarm work order level is not limited by the disclosure.

In one possible implementation, step S12 may include: under the condition that the quantity of the alarm information is larger than a first threshold value, grouping the alarm information according to at least one item of alarm time, alarm location, alarm event type and alarm event image included in the alarm information to obtain at least one group of alarm information set; and generating the alarm work order corresponding to each group of alarm information sets according to each group of alarm information sets.

For example, if the number of alarm information is known to be within a certain number range and the number of alarm information is unknown, if each alarm information generates one alarm work order, the number of alarm work orders may be much larger than the number of disposal staff in the case that the number of alarm information is much larger than the number of disposal staff, which may result in that the disposal staff cannot process all alarm work orders in the work order system in time.

In this case, in order to improve the treatment efficiency of the alarm work order, the preset first threshold value K may be determined according to the actual situation (for example, the number of treatment staff). Where K may be an integer greater than the number of treating staff, the disclosure does not limit the specific value of the first threshold K.

And under the condition that the quantity of the alarm information is greater than a first threshold value K, grouping the alarm information to obtain at least one group of alarm information sets, and generating an alarm work order corresponding to each group of alarm information sets according to each group of alarm information sets.

For example, the alarm information may be grouped according to the alarm time of the alarm information, the alarm information with the same alarm time is divided into different groups, so that the alarm information set of each group includes different alarm times, and an alarm work order is generated based on the alarm information set. Therefore, the disposal personnel can dispose the alarm work order according to the time sequence of the alarm information included in the alarm work order, and the priority disposal of the alarm information with the alarm time being prior is facilitated.

For another example, the alarm information may be clustered based on distance according to the alarm location of the alarm information, the alarm information corresponding to a plurality of alarm locations that are relatively close to each other is divided into an alarm information set, and an alarm work order is generated based on the alarm information set. Therefore, after the subsequent disposal personnel accept the alarm work order, the time consumption spent on traffic can be saved, and the disposal efficiency is improved.

For another example, the alarm information with the same alarm event type may be divided into an alarm information set according to the alarm event type of the alarm information, and an alarm work order may be generated based on the alarm information set. Therefore, after the subsequent disposal personnel accept the alarm work order, the same or similar disposal means can be adopted to dispose the alarm information in the alarm work order, thereby being beneficial to improving the disposal efficiency.

For another example, the alarm information corresponding to the alarm event images with the same characteristics may be divided into an alarm information set according to the alarm event images of the alarm information, and an alarm work order may be generated based on the alarm information set. Therefore, after the subsequent disposal personnel accept the alarm work order, the same or similar disposal means can be adopted to dispose the alarm information in the alarm work order based on the same characteristics, and the disposal efficiency is improved.

It should be understood that the embodiments of the present disclosure may group the alarm information by comprehensively considering one or more of the alarm time, the alarm location, the alarm event type, and the alarm event image according to the requirements of the actual application scenario, which is not limited by the present disclosure.

In the above process, in order to improve the processing efficiency of the work order system, according to the requirements of the actual application scenario, the alarm level, the disposal state, the disposal person contact way, the disposal flow, the disposal time limit, the disposal notice and other contents may be added to the alarm work order, which is not limited by the present disclosure.

In step S12, the alarm work order of the alarm information and the alarm level corresponding to the alarm work order are determined according to the alarm information, and in step S13 and step S14, the content of the alarm work order may be sent to the terminal device of the treating staff in different notification manners according to different alarm levels. It should be understood that the present disclosure does not limit the sequencing order between step S13 and step S14.

And under the condition that the alarm level is a preset first level, the condition that the life safety of the monitored area corresponding to the alarm work order is possibly damaged is explained, and the disposal personnel needs to receive the alarm work order at the first time. In this case, the telephone number of the handler may be dialed, so that the handler may receive the alarm work order as soon as possible, and the alarm work order may be issued in the work order system, so that the handler may view the content of the alarm work order at any time on the mobile terminal (e.g., a user terminal such as a mobile phone or a tablet computer) used by the handler.

The embodiment of the present disclosure may issue the warning work order to the disposal staff in a manner of short message notification, mail notification, APP (Application program) push, notification bar message push, and the like on the mobile terminal of the disposal staff, which is not limited by the present disclosure.

It should be understood that, in order to further improve the processing efficiency of the alarm work order, in the embodiments of the present disclosure, a plurality of processing personnel may be selected according to the distance between the position of the processing personnel and the alarm location, the alarm work order may be issued to the plurality of processing personnel, and the telephone numbers of the plurality of processing personnel may be dialed at the same time, which is not limited by the present disclosure.

In one possible implementation, step S13 may include: and calling a preset interface to automatically dial the telephone number of the terminal equipment, and playing the telephone content after the telephone is connected, wherein the telephone content is the voice corresponding to the content of the alarm work order.

The automatic dialing module can be called through a preset interface, and a telephone number of terminal equipment (for example, a fixed telephone and a mobile telephone) corresponding to a treating person is dialed; or, a third-party system (such as an automatic dialing platform or software) can be called through a preset interface to dial the telephone number of the terminal device corresponding to the treating person. The preset interface may be a Java interface, a C # interface, a PHP interface, a vb.

After the telephone is connected, the voice corresponding to the content of the alarm work order can be automatically played, the content of the telephone voice can be the voice converted from all text contents in the alarm work order, and can also be combined according to the text contents of the alarm time, the alarm place, the alarm event type and the like included in the content of the alarm work order, which is not limited by the disclosure.

In consideration of the interactive process in the scene of telephone notification, the voice of the treating personnel can be recognized through an Automatic Speech Recognition technology (ASR), the voice of the treating personnel can be recognized into a text, the content of the alarm work order is edited, and the flexibility of the telephone notification is further improved on the basis of realizing the instantaneity of the telephone notification.

Compared with a manual calling mode in the related technology, the method and the device for processing the work order can directly call the preset interface to automatically dial the telephone number of the processing personnel, reduce the time wasted by manual processing, facilitate the first time to inform the warning work order to the processing personnel, and improve the processing efficiency of the work order processing method.

In one possible implementation, step S13 may include: and calling a preset interface to repeatedly dial the telephone number of the terminal equipment according to the preset frequency under the condition that the telephone is not connected.

For example, if the telephone of the treating person is on, the preset interface may be called to repeatedly dial the telephone number of the terminal device of the treating person according to the preset frequency f. For example, the preset time f is 1 time/minute, and the telephone number of the terminal device of the treating person may be dialed every 1 minute until the treating person calls up.

The preset frequency f is greater than 0, and the larger the value of f is, the better the convenience is for contacting the processor as soon as possible.

Through this kind of mode, be favorable to the early warning work order to inform the processing personnel, make the processing personnel can receive the early warning work order to, be favorable to the very first time will report an emergency and ask for help or increased vigilance the work order and inform processing personnel everywhere.

In step S13, it is analyzed that the notification mode for issuing the warning work order to the handler is the first notification mode when the warning level is the preset first level. In step S14, the second notification mode of issuing the alarm work order to the handler is analyzed when the alarm level is the preset second level.

In a possible implementation manner, in step S14, when the alarm level is the preset second level, it is described that the urgency level of the alarm event occurring in the monitoring area corresponding to the alarm work order is relatively low, and the urgency level of the alarm event is smaller than the alarm event corresponding to the alarm level being the preset first level, the alarm work order may be issued in the work order system, and the content of the alarm work order is issued to the terminal device of the handler in the second notification manner, that is, the alarm work order may be directly issued in the work order system without performing a telephone notification, for example, the alarm work order may be pushed in a short message notification, a mail notification, an APP (Application program) push, a notification bar message push, and the like on the terminal device of the handler, which is not limited by this disclosure.

It can be seen that, through steps S11 to S14, the alarm work order of the alarm information and the alarm level corresponding to the alarm work order can be determined according to the acquired alarm information, the alarm work order can be issued in the work order system under the condition that the alarm level is the preset first level, and the content of the alarm work order is issued to the terminal device of the disposal staff through the first notification mode; and issuing the alarm work order in the work order system under the condition that the alarm level is a preset second level, and issuing the content of the alarm work order to the terminal equipment of the disposal staff in a second notification mode.

By the method, different notification modes can be adopted according to different warning levels, warning information can be effectively transmitted, for example, a warning work order with a preset first level and a higher requirement on timeliness is pushed to terminal equipment of a disposal worker in the first time through the first notification mode, the disposal worker receives the warning work order with high probability, and the disposal worker can timely dispose the warning work order with the preset first level. And moreover, the alarm work order is formed in the work order system, so that the management efficiency of the alarm work order can be improved, the subsequent process is facilitated to add a disposal record to the alarm work order, and the closed-loop disposal of the alarm information is facilitated.

After the content of the alarm work order is issued to the terminal device of the handler in step S13 (or step S14), the alarm level of each alarm work order in the work order system may be upgraded or downgraded and adjusted in an automatic or manual manner, so as to improve the flexibility of the work order system and be applicable to more application scenarios.

In a possible implementation manner, it may be determined whether the alarm work order with the alarm level being the preset first level meets a preset first level change trigger condition; and changing the alarm level of the alarm work order from the preset first level to the preset second level in the work order system under the condition that the first level change triggering condition is met.

Wherein the first level change trigger condition comprises at least one of:

the administrator of the work order system sets the alarm level of the alarm work order to be the preset second level;

and under the condition that the handler does not accept the alarm work order, the event corresponding to the alarm work order is in a processing state.

For example, an administrator of the work order system may manually determine all or a portion of the alarm work orders in the background, and reset the alarm level of the alarm work orders according to the determination result of the administrator. For an alarm work order in which any alarm level in the work order system is a preset first level, the setting operation of the administrator (for example, the administrator sets the alarm level of the alarm work order to be a preset second level) may be used as the first level change trigger condition. And under the condition that the work order system detects the setting operation, the work order system can meet the first grade change triggering condition, and the work order system is triggered to change the alarm grade of the corresponding alarm work order from the preset first grade to the preset second grade.

For example, when an elevator in a certain station a has a fault, the work order system judges that the alarm level of the alarm work order is a preset first level according to the alarm information. When browsing the alarm work order, the administrator finds that the passenger flow rate of the station is less, the standby elevator of the station runs normally, serious potential safety risk hazards cannot be brought in a short period, the alarm level can be manually judged to be a preset second level, and the alarm level of the alarm work order is set to be the preset second level in the work order system by utilizing the administrator permission. When the work order system detects the setting operation of the administrator, the work order system can be triggered to change the alarm level of the alarm work order from a preset first level to a preset second level, and the level change message of the alarm work order is sent to the disposal personnel on the mobile terminal of the disposal personnel in the modes of short message notification, mail notification, APP (Application program) pushing, notification bar message pushing and the like.

By the method, the alarm work order which is automatically judged to be the preset first level by the system can be screened in a manual interaction mode, and misjudgment of the alarm level of the alarm work order by the work order system is reduced.

For another example, for an alarm work order in which any alarm level in the work order system is a preset first level, if it is detected that an event corresponding to the alarm work order is in a processing state under the condition that the handler does not accept the alarm work order, the alarm work order may be used as a first level change trigger condition. When detecting that the alarm work order meets the first grade change triggering condition, the work order system can be triggered to change the alarm grade of the corresponding alarm work order from the preset first grade to the preset second grade.

For example, when a fire occurs in a certain bus station a, the work order system judges that the alarm level of the alarm work order is a preset first level according to the alarm information. Under the condition that a treating person does not accept an alarm work order, monitoring video detects that field personnel (such as station workers, passengers and the like) organize personnel to extinguish a fire, the fire behavior is obviously in a smaller trend, the situation that an event corresponding to the alarm work order is in a processing state is shown, a preset first grade change trigger condition is met, a work order system can be triggered to change the alarm grade of the alarm work order from the preset first grade to a preset second grade, and the grade change message of the alarm work order is sent to the treating person on a mobile terminal of the treating person in the modes of short message notification, mail notification, APP (Application program) pushing, notification bar message pushing and the like.

By the method, the work order system can dynamically adjust the alarm level of the alarm work order in real time by monitoring the event corresponding to the alarm work order, and reduce the alarm level of the alarm work order in the processing state, thereby reducing the situation that the alarm work order cannot be processed in time by the treating staff caused by excessive alarm work orders with the preset first level, and being beneficial to the treating staff to preferentially process the alarm work order with the alarm level being the preset first level more efficiently.

In a possible implementation manner, whether the alarm work order with the alarm level being the preset second level meets a preset second level change triggering condition is judged; changing the alarm level of the alarm work order from the preset second level to the preset first level in the work order system under the condition that the second level change triggering condition is met, and sending the changed content of the alarm work order to terminal equipment of a handler in a first notification mode;

wherein the second level change triggering condition comprises at least one of:

the alarm work order is not accepted by the treating personnel within a first preset time;

the treating personnel does not finish the alarm work order within second preset time;

the alarm information corresponding to the alarm work order comprises preset target information;

and the administrator of the work order system sets the alarm level of the alarm work order to be the preset first level.

For example, for an alarm work order with any alarm level issued in the work order system being a preset second level, if the work order system detects that no handling personnel accepts the alarm work order within a first preset time, the alarm work order may be used as a second-level change trigger condition. When detecting that the alarm work order meets the second-level change triggering condition, the work order system can be triggered to change the alarm level of the corresponding alarm work order from the preset second level to the preset first level, and the changed content of the alarm work order is issued to the terminal equipment of the disposal staff in a first notification mode.

For example, assuming that the first preset time is M seconds (M is an integer greater than 1, the present disclosure does not limit the specific value of M), for a certain alarm work order a issued by the work order system, no handling personnel accepts the alarm work order a within M seconds, a preset second level change trigger condition is met, the work order system may be triggered to change the alarm level of the alarm work order a from the preset second level to the preset first level, and not only the mobile terminal of the handling personnel issues the level change message of the alarm work order to the handling personnel in the manners of short message notification, mail notification, APP (Application program) push, notification bar message push, and the like, but also the handling personnel is notified in the manner of telephone notification, so as to prompt the handling personnel to accept and handle the alarm work order a as soon as possible.

By the method, the handling efficiency of the alarm work order of the handling personnel can be improved.

For another example, for an alarm work order with any alarm level issued in the work order system being a preset second level, if the work order system detects that no handling personnel completes the alarm work order within a second preset time, the alarm work order may be used as a second level change trigger condition. When detecting that the alarm work order meets the second-level change triggering condition, the work order system can be triggered to change the alarm level of the corresponding alarm work order from the preset second level to the preset first level, and the changed content of the alarm work order is issued to the terminal equipment of the disposal staff in a first notification mode.

For example, assuming that the second preset time is N hours (N is an integer greater than 1, the present disclosure does not limit the specific value of N), for a certain alarm work order B issued by the work order system, the handler does not complete the alarm work order B within N hours, and meets the preset second level change trigger condition, the work order system may be triggered to change the alarm level of the alarm work order B from the preset second level to the preset first level, and not only the mobile terminal of the handler issues the level change message of the alarm work order to the handler in the manners of short message notification, mail notification, APP (Application program) push, notification bar message push, and the like, but also the handler is notified in the manner of telephone notification, so as to prompt the handler to handle the alarm work order B as soon as possible.

By the method, the handling efficiency of the handling personnel on the accepted alarm work order is improved, and the probability that the handling personnel does not handle the alarm work order for a long time after receiving the order is reduced.

For another example, for an alarm work order in which any alarm level issued in the work order system is a preset second level, if the work order system detects that the alarm information corresponding to the alarm work order includes target information (e.g., a target location, a target person, etc.), the alarm information may be used as a second level change trigger condition. When detecting that the alarm work order meets the second-level change triggering condition, the work order system can be triggered to change the alarm level of the corresponding alarm work order from the preset second level to the preset first level, and the changed content of the alarm work order is issued to the terminal equipment of the disposal staff in a first notification mode.

For example, in the case that the preset target information includes a target person (e.g., a pregnant woman), the work order system issues a certain preset second level alarm work order C (e.g., a long-lying person). If the person who sleeps for a long time is detected to be a pregnant woman, the preset second-level change triggering condition can be met, the work order system can be triggered to change the alarm level of the alarm work order C from the preset second level to the preset first level, the level change message of the alarm work order is sent to the treating person in the modes of short message notification, mail notification, APP (Application program) pushing, notification bar message pushing and the like on the mobile terminal of the treating person, and the treating person is notified in the telephone notification mode, so that the treating person can treat the alarm work order C as soon as possible.

By the method, the work order system can dynamically adjust the alarm level of the alarm work order in real time by monitoring the target information of the alarm work order, so that the flexibility of the work order system is improved, the work order system is suitable for various application scenes, and the treatment efficiency of the alarm work order is further improved.

For another example, the administrator of the work order system may manually determine all or a part of the alarm work orders in the background, and reset the alarm level of the alarm work orders according to the determination result. For an alarm work order in which any alarm level in the work order system is a preset second level, the setting operation of the administrator (for example, the administrator sets the alarm level of the alarm work order to be a preset first level) may be used as the second level change trigger condition. And under the condition that the work order system detects the setting operation, the work order system can meet a second grade change triggering condition, trigger the work order system to change the alarm grade of the corresponding alarm work order from the preset second grade to the preset first grade, and issue the changed content of the alarm work order to the terminal equipment of the disposal personnel in a first notification mode.

For example, when the elevator in a certain station a has a fault, the work order system judges the alarm level of the alarm work order to be a preset second level according to the alarm information. When browsing the warning work order, the administrator finds that the passenger flow at the station is huge, the elevator fault can cause the passengers to be detained, the serious potential safety risk hazard is brought, the warning grade can be manually judged to be the preset first grade, and the warning grade of the warning work order is set to be the preset first grade in the work order system by utilizing the administrator permission. When the work order system detects the setting operation of the administrator, the work order system can be triggered to change the alarm level of the alarm work order from the preset second level to the preset first level, the mobile terminal of the treating staff can send the level change message of the alarm work order to the treating staff in the modes of short message notification, mail notification, APP (Application program) pushing, notification bar message pushing and the like, and the treating staff is notified in the telephone notification mode, so that the treating staff can treat the elevator fault as soon as possible.

Through the method, misjudgment of the work order system on the alarm work order grade is reduced, the preset second-grade alarm work order which is automatically judged to be non-urgent by the system is screened through a manual interaction mode, and the preset first grade is notified to the disposal personnel in the first time.

The treating staff receives the telephone notification through step S13 or step S14, and/or receives the alarm work order pushed by the terminal device, and in step S15, the treating staff can treat according to the telephone notification or the alarm work order issued by the work order system, and fill the treatment result in the alarm work order.

It should be understood that the treating person can fill the treating result into the alarm work order by the means of the description, the field image photographing, the voice description, and the like, which is not limited by the present disclosure.

In a possible implementation manner, in step S15, the processing result of the alarm work order fed back by the terminal device is obtained, and the alarm work order enters the next process according to the processing result of the alarm work order fed back by the terminal device. Wherein the next flow includes an outcome or, alternatively, notifying a disposal person for reprocessing.

For example, a disposal person may fill in a disposal result of the alarm work order through the terminal device, and according to the disposal result fed back by the terminal device, the disposal result may be checked manually (e.g., by a system administrator) or automatically (e.g., based on a neural network technology), so that the alarm work order may enter a next process.

For example, if the audit result is that the audit is passed, the case settlement processing may be performed on the alarm work order; and under the condition that the audit result is not passed, the treating personnel can be informed to continue processing the alarm work order until the audit result is passed and finalized.

By the mode, the processing result can be tracked and recorded in a flow mode through the work order system, and the closed loop of event processing is guaranteed.

In a possible implementation manner, the alarm work order is finalized in the case that the visual recognition of the monitoring video indicates that the event corresponding to the alarm information has been processed.

For example, the monitoring device (e.g., a camera) in the monitoring area may collect a monitoring video of the alarm location in real time, and perform visual identification analysis on the monitoring video to identify that the alarm work order is finalized when the event corresponding to the alarm information has been processed. For example, if the content of the alarm work order F is that a person is lying down in the alarm location B, and the monitoring video identifies that the person in the lying down position has stood up or has been transferred (sent to a doctor), even if the result of the alarm work order F processed by the processing person is not received, the content of the alarm work order F can be sent to the work order system for automatic case settlement processing.

By the mode, the work order system can have automatic case settlement capability, the processing efficiency of the work order processing system is improved, and the closed-loop flow of the alarm work order is formed.

In summary, the work order processing method provided by the embodiment of the disclosure can implement functions of alarm receiving, alarm studying and judging and dispatching, alarm handling, alarm settling, and the like, and by combining the telephone notification in the work order system, not only the timeliness problem of the alarm notification is solved, but also the handling result record is formed, and the work order closed loop flow is formed. For the alarm work order in case of emergency (for example, the alarm work order with the preset first level), telephone notification can be performed, the timeliness is higher, the alarm work order can be notified to the treating personnel at the first time, the event can be ensured to be treated in time, and the occurrence of tragedy is reduced. And the processing result is tracked and recorded in a flow way through the work order system, so that the closed loop of event processing is guaranteed.

It is understood that the above-mentioned method embodiments of the present disclosure can be combined with each other to form a combined embodiment without departing from the logic of the principle, which is limited by the space, and the detailed description of the present disclosure is omitted. Those skilled in the art will appreciate that in the above methods of the specific embodiments, the specific order of execution of the steps should be determined by their function and possibly their inherent logic.

In addition, the present disclosure also provides a work order processing apparatus, an electronic device, a computer-readable storage medium, and a program, which can be used to implement any one of the work order processing methods provided in the present disclosure, and the corresponding technical solutions and descriptions and corresponding descriptions in the reference methods section are not described again.

Fig. 2 shows a block diagram of a work order processing apparatus according to an embodiment of the present disclosure, which, as shown in fig. 2, includes:

the acquisition module 21 is configured to perform visual identification on a monitoring video of at least one monitoring area to acquire alarm information;

the determining module 22 is configured to determine, according to the alarm information, an alarm work order of the alarm information and an alarm level corresponding to the alarm work order;

the first issuing module 23 is configured to issue the alarm work order in a work order system when the alarm level is a preset first level, and issue the content of the alarm work order to a terminal device of a handler in a first notification manner;

and the second issuing module 24 is configured to issue the alarm work order in the work order system when the alarm level is a preset second level, and issue the content of the alarm work order to the terminal device of the disposal staff in a second notification manner.

In a possible implementation manner, the determining module 22 is configured to: under the condition that the quantity of the alarm information is larger than a first threshold value, grouping the alarm information according to at least one item of alarm time, alarm location, alarm event type and alarm event image included in the alarm information to obtain at least one group of alarm information set; and generating the alarm work order corresponding to each group of alarm information sets according to each group of alarm information sets.

In a possible implementation manner, the first issuing module 23 is configured to: and calling a preset interface to automatically dial the telephone number of the terminal equipment, and playing the telephone content after the telephone is connected, wherein the telephone content is the voice corresponding to the content of the alarm work order.

In a possible implementation manner, the first sending-down module 23 is configured to: and calling a preset interface to repeatedly dial the telephone number of the terminal equipment according to the preset frequency under the condition that the telephone is not connected.

In one possible implementation, the apparatus further includes a handling module to: acquiring a processing result of the alarm work order fed back by the terminal equipment; and according to the processing result of the alarm work order fed back by the terminal equipment, enabling the alarm work order to enter a next flow, wherein the next flow comprises an end plan, or informing the processing personnel to carry out reprocessing.

The method has specific technical relevance with the internal structure of the computer system, and can solve the technical problems of how to improve the hardware operation efficiency or the execution effect (including reducing data storage capacity, reducing data transmission capacity, improving hardware processing speed and the like), thereby obtaining the technical effect of improving the internal performance of the computer system according with the natural law.

In some embodiments, functions of or modules included in the apparatus provided in the embodiments of the present disclosure may be used to execute the method described in the above method embodiments, and specific implementation thereof may refer to the description of the above method embodiments, and for brevity, will not be described again here.

Embodiments of the present disclosure also provide a computer-readable storage medium having stored thereon computer program instructions, which when executed by a processor, implement the above-mentioned method. The computer readable storage medium may be a volatile or non-volatile computer readable storage medium.

An embodiment of the present disclosure further provides an electronic device, including: a processor; a memory for storing processor-executable instructions; wherein the processor is configured to invoke the memory-stored instructions to perform the above-described method.

The disclosed embodiments also provide a computer program product comprising computer readable code or a non-transitory computer readable storage medium carrying computer readable code, which when run in a processor of an electronic device, the processor in the electronic device performs the above method.

The electronic device may be provided as a terminal, server, or other form of device.

Fig. 3 illustrates a block diagram of an electronic device 800 in accordance with an embodiment of the disclosure. For example, the electronic device 800 may be a User Equipment (UE), a mobile device, a User terminal, a cellular phone, a cordless phone, a Personal Digital Assistant (PDA), a handheld device, a computing device, a vehicle-mounted device, a wearable device, or other terminal device.

Referring to fig. 3, electronic device 800 may include one or more of the following components: a processing component 802, a memory 804, a power component 806, a multimedia component 808, an audio component 810, an input/output (I/O) interface 812, a sensor component 814, and a communication component 816.

The processing component 802 generally controls overall operation of the electronic device 800, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations. The processing components 802 may include one or more processors 820 to execute instructions to perform all or a portion of the steps of the methods described above. Further, the processing component 802 can include one or more modules that facilitate interaction between the processing component 802 and other components. For example, the processing component 802 can include a multimedia module to facilitate interaction between the multimedia component 808 and the processing component 802.

The memory 804 is configured to store various types of data to support operations at the electronic device 800. Examples of such data include instructions for any application or method operating on the electronic device 800, contact data, phonebook data, messages, pictures, videos, and so forth. The memory 804 may be implemented by any type or combination of volatile or non-volatile memory devices such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disks.

The power supply component 806 provides power to the various components of the electronic device 800. The power components 806 may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power for the electronic device 800.

The multimedia component 808 includes a screen that provides an output interface between the electronic device 800 and a user. In some embodiments, the screen may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation. In some embodiments, the multimedia component 808 includes a front facing camera and/or a rear facing camera. The front camera and/or the rear camera may receive external multimedia data when the electronic device 800 is in an operation mode, such as a shooting mode or a video mode. Each front camera and rear camera may be a fixed optical lens system or have a focal length and optical zoom capability.

The audio component 810 is configured to output and/or input audio signals. For example, the audio component 810 includes a Microphone (MIC) configured to receive external audio signals when the electronic device 800 is in an operational mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signals may further be stored in the memory 804 or transmitted via the communication component 816. In some embodiments, audio component 810 also includes a speaker for outputting audio signals.

The I/O interface 812 provides an interface between the processing component 802 and peripheral interface modules, which may be keyboards, click wheels, buttons, etc. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.

The sensor assembly 814 includes one or more sensors for providing various aspects of state assessment for the electronic device 800. For example, the sensor assembly 814 may detect an open/closed state of the electronic device 800, the relative positioning of components, such as a display and keypad of the electronic device 800, the sensor assembly 814 may also detect a change in the position of the electronic device 800 or a component of the electronic device 800, the presence or absence of user contact with the electronic device 800, orientation or acceleration/deceleration of the electronic device 800, and a change in the temperature of the electronic device 800. Sensor assembly 814 may include a proximity sensor configured to detect the presence of a nearby object without any physical contact. The sensor assembly 814 may also include a light sensor, such as a Complementary Metal Oxide Semiconductor (CMOS) or Charge Coupled Device (CCD) image sensor, for use in imaging applications. In some embodiments, the sensor assembly 814 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.

The communication component 816 is configured to facilitate wired or wireless communication between the electronic device 800 and other devices. The electronic device 800 may access a wireless network based on a communication standard, such as a wireless network (Wi-Fi), a second generation mobile communication technology (2G), a third generation mobile communication technology (3G), a fourth generation mobile communication technology (4G), a long term evolution of universal mobile communication technology (LTE), a fifth generation mobile communication technology (5G), or a combination thereof. In an exemplary embodiment, the communication component 816 receives a broadcast signal or broadcast related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component 816 further includes a Near Field Communication (NFC) module to facilitate short-range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, infrared data association (IrDA) technology, Ultra Wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.

In an exemplary embodiment, the electronic device 800 may be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors or other electronic components for performing the above-described methods.

In an exemplary embodiment, a non-transitory computer-readable storage medium, such as the memory 804, is also provided that includes computer program instructions executable by the processor 820 of the electronic device 800 to perform the above-described methods.

The disclosure relates to the field of augmented reality, and aims to detect or identify relevant features, states and attributes of a target object by means of various visual correlation algorithms by acquiring image information of the target object in a real environment, so as to obtain an AR effect combining virtual and reality matched with specific applications. For example, the target object may relate to a face, a limb, a gesture, an action, etc. associated with a human body, or a marker, a marker associated with an object, or a sand table, a display area, a display item, etc. associated with a venue or a place. The vision-related algorithms may involve visual localization, SLAM, three-dimensional reconstruction, image registration, background segmentation, key point extraction and tracking of objects, pose or depth detection of objects, and the like. The specific application can not only relate to interactive scenes such as navigation, explanation, reconstruction, virtual effect superposition display and the like related to real scenes or articles, but also relate to special effect treatment related to people, such as interactive scenes such as makeup beautification, limb beautification, special effect display, virtual model display and the like. The detection or identification processing of the relevant characteristics, states and attributes of the target object can be realized through the convolutional neural network. The convolutional neural network is a network model obtained by performing model training based on a deep learning framework.

Fig. 4 shows a block diagram of an electronic device 1900 according to an embodiment of the disclosure. For example, the electronic device 1900 may be provided as a server or terminal device. Referring to fig. 4, electronic device 1900 includes a processing component 1922 further including one or more processors and memory resources, represented by memory 1932, for storing instructions, e.g., applications, executable by processing component 1922. The application programs stored in memory 1932 may include one or more modules that each correspond to a set of instructions. Further, the processing component 1922 is configured to execute instructions to perform the above-described method.

The electronic device 1900 may also include a power component 1926 configured to perform power management of the electronic device 1900, a wired or wireless network interface 1950 configured to connect the electronic device 1900 to a network, and an input/output (I/O) interface 1958. The electronic device 1900 may operate based on an operating system, such as the Microsoft Server operating system (Windows Server), stored in the memory 1932 ^TM ) Apple Inc. of the present application based on the graphic user interface operating System (Mac OS X) ^TM ) Multi-user, multi-process computer operating system (Unix) ^TM ) Free and open native code Unix-like operating System (Linux) ^TM ) Open native code Unix-like operating System (FreeBSD) ^TM ) Or the like.

In an exemplary embodiment, a non-transitory computer readable storage medium, such as the memory 1932, is also provided that includes computer program instructions executable by the processing component 1922 of the electronic device 1900 to perform the above-described methods.

The present disclosure may be systems, methods, and/or computer program products. The computer program product may include a computer-readable storage medium having computer-readable program instructions embodied thereon for causing a processor to implement various aspects of the present disclosure.

The computer readable storage medium may be a tangible device that can hold and store the instructions for use by the instruction execution device. The computer readable storage medium may be, for example, but is not limited to, an electronic memory device, a magnetic memory device, an optical memory device, an electromagnetic memory device, a semiconductor memory device, or any suitable combination of the foregoing. More specific examples (a non-exhaustive list) of the computer readable storage medium would include the following: a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), a Static Random Access Memory (SRAM), a portable compact disc read-only memory (CD-ROM), a Digital Versatile Disc (DVD), a memory stick, a floppy disk, a mechanical coding device, such as punch cards or in-groove projection structures having instructions stored thereon, and any suitable combination of the foregoing. Computer-readable storage media as used herein is not to be construed as transitory signals per se, such as radio waves or other freely propagating electromagnetic waves, electromagnetic waves propagating through a waveguide or other transmission medium (e.g., optical pulses through a fiber optic cable), or electrical signals transmitted through electrical wires.

The computer-readable program instructions described herein may be downloaded from a computer-readable storage medium to a respective computing/processing device, or to an external computer or external storage device via a network, such as the internet, a local area network, a wide area network, and/or a wireless network. The network may include copper transmission cables, fiber optic transmission, wireless transmission, routers, firewalls, switches, gateway computers and/or edge servers. The network adapter card or network interface in each computing/processing device receives computer-readable program instructions from the network and forwards the computer-readable program instructions for storage in a computer-readable storage medium in the respective computing/processing device.

The computer program instructions for carrying out operations of the present disclosure may be assembler instructions, Instruction Set Architecture (ISA) instructions, machine-related instructions, microcode, firmware instructions, state setting data, or source or object code written in any combination of one or more programming languages, including an object oriented programming language such as Smalltalk, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The computer-readable program instructions may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider). In some embodiments, the electronic circuitry that can execute the computer-readable program instructions implements aspects of the present disclosure by utilizing the state information of the computer-readable program instructions to personalize the electronic circuitry, such as a programmable logic circuit, a Field Programmable Gate Array (FPGA), or a Programmable Logic Array (PLA).

Various aspects of the present disclosure are described herein with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the disclosure. It will be understood that each block of the flowchart illustrations and/or block diagrams, and combinations of blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer-readable program instructions.

These computer-readable program instructions may be provided to a processor of a general purpose computer, special purpose computer, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions/acts specified in the flowchart and/or block diagram block or blocks. These computer-readable program instructions may also be stored in a computer-readable storage medium that can direct a computer, programmable data processing apparatus, and/or other devices to function in a particular manner, such that the computer-readable medium storing the instructions comprises an article of manufacture including instructions which implement the function/act specified in the flowchart and/or block diagram block or blocks.

The computer readable program instructions may also be loaded onto a computer, other programmable data processing apparatus, or other devices to cause a series of operational steps to be performed on the computer, other programmable apparatus or other devices to produce a computer implemented process such that the instructions which execute on the computer, other programmable apparatus or other devices implement the functions/acts specified in the flowchart and/or block diagram block or blocks.

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of instructions, which comprises one or more executable instructions for implementing the specified logical function(s). In some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The computer program product may be embodied in hardware, software or a combination thereof. In an alternative embodiment, the computer program product is embodied in a computer storage medium, and in another alternative embodiment, the computer program product is embodied in a Software product, such as a Software Development Kit (SDK), or the like.

The foregoing description of the various embodiments is intended to highlight various differences between the embodiments, and the same or similar parts may be referred to each other, and for brevity, will not be described again herein.

It will be understood by those skilled in the art that in the method of the present invention, the order of writing the steps does not imply a strict order of execution and any limitations on the implementation, and the specific order of execution of the steps should be determined by their function and possible inherent logic.

If the technical scheme of the application relates to personal information, a product applying the technical scheme of the application clearly informs personal information processing rules before processing the personal information, and obtains personal independent consent. If the technical scheme of the application relates to sensitive personal information, a product applying the technical scheme of the application obtains individual consent before processing the sensitive personal information, and simultaneously meets the requirement of 'express consent'. For example, at a personal information collection device such as a camera, a clear and significant identifier is set to inform that the personal information collection range is entered, the personal information is collected, and if the person voluntarily enters the collection range, the person is regarded as agreeing to collect the personal information; or on the device for processing the personal information, under the condition of informing the personal information processing rule by using obvious identification/information, obtaining personal authorization by modes of popping window information or asking a person to upload personal information of the person by himself, and the like; the personal information processing rule may include information such as a personal information processor, a personal information processing purpose, a processing method, and a type of personal information to be processed.

Having described embodiments of the present disclosure, the foregoing description is intended to be exemplary, not exhaustive, and not limited to the disclosed embodiments. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the described embodiments. The terminology used herein is chosen in order to best explain the principles of the embodiments, the practical application, or improvements made to the technology in the marketplace, or to enable others of ordinary skill in the art to understand the embodiments disclosed herein.

Claims

1. A work order processing method is characterized by comprising the following steps:

performing visual identification on a monitoring video of at least one monitoring area to acquire alarm information;

determining an alarm work order of the alarm information and an alarm grade corresponding to the alarm work order according to the alarm information;

issuing the alarm work order in a work order system under the condition that the alarm level is a preset first level, and issuing the content of the alarm work order to terminal equipment of a handler in a first notification mode;

and under the condition that the alarm level is a preset second level, issuing the alarm work order in the work order system, and issuing the content of the alarm work order to terminal equipment of a disposal staff in a second notification mode.

2. The method of claim 1, wherein after the sending the content of the alarm work order to a terminal device of a handler, the method further comprises:

judging whether the alarm work order with the alarm level being the preset first level meets a preset first level change triggering condition or not;

changing the alarm level of the alarm work order from the preset first level to the preset second level in the work order system under the condition that the first level change triggering condition is met;

wherein the first level change trigger condition comprises at least one of:

3. The method of claim 1, wherein after the sending the content of the alarm work order to a terminal device of a handler, the method further comprises:

judging whether the alarm work order with the alarm level being the preset second level meets a preset second level change triggering condition or not;

changing the alarm level of the alarm work order from the preset second level to the preset first level in the work order system under the condition that the second level change triggering condition is met,

the changed content of the alarm work order is sent to the terminal equipment of the disposal personnel in a first notification mode;

wherein the second level change triggering condition comprises at least one of:

4. The method of claim 1, wherein the determining the alarm work order of the alarm information according to the alarm information comprises:

under the condition that the quantity of the alarm information is larger than a first threshold value, grouping the alarm information according to at least one item of alarm time, alarm location, alarm event type and alarm event image included in the alarm information to obtain at least one group of alarm information set;

and generating the alarm work order corresponding to each group of alarm information sets according to each group of alarm information sets.

5. The method according to any one of claims 1 to 4, wherein the issuing the content of the alarm work order to a terminal device of a disposal person by a first notification manner includes:

and calling a preset interface to automatically dial the telephone number of the terminal equipment, and playing the telephone content after the telephone is connected, wherein the telephone content is the voice corresponding to the content of the alarm work order.

6. The method according to any one of claims 1 to 4, wherein the issuing the content of the alarm work order to a terminal device of a disposal person by a first notification manner includes:

and calling a preset interface to repeatedly dial the telephone number of the terminal equipment according to the preset frequency under the condition that the telephone is not connected.

7. The method according to any one of claims 1-4, further comprising:

acquiring a processing result of the alarm work order fed back by the terminal equipment;

and according to the processing result of the alarm work order fed back by the terminal equipment, enabling the alarm work order to enter a next flow, wherein the next flow comprises an end plan, or informing the processing personnel to carry out reprocessing.

8. The method of claim 7, further comprising:

and if the visual identification of the monitoring video indicates that the event corresponding to the alarm information is processed, ending the alarm work order.

9. The method of any of claims 1-8, wherein the second notification mode does not include a telephone notification mode.

10. A work order processing apparatus, comprising:

the acquisition module is used for carrying out visual identification on the monitoring video of at least one monitoring area and acquiring alarm information;

the determining module is used for determining an alarm work order of the alarm information and an alarm grade corresponding to the alarm work order according to the alarm information;

the first issuing module is used for issuing the alarm work order in a work order system under the condition that the alarm level is a preset first level and issuing the content of the alarm work order to terminal equipment of a handler in a first notification mode;

and the second issuing module is used for issuing the alarm work order in the work order system under the condition that the alarm level is a preset second level, and issuing the content of the alarm work order to the terminal equipment of the disposal staff in a second notification mode.

11. An electronic device, comprising:

a processor;

a memory for storing processor-executable instructions;

wherein the processor is configured to invoke the memory-stored instructions to perform the method of any one of claims 1 to 9.

12. A computer readable storage medium having computer program instructions stored thereon, which when executed by a processor implement the method of any one of claims 1 to 9.