CN103679585A - Catering service management system - Google Patents

Catering service management system Download PDF

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Publication number
CN103679585A
CN103679585A CN201310750574.6A CN201310750574A CN103679585A CN 103679585 A CN103679585 A CN 103679585A CN 201310750574 A CN201310750574 A CN 201310750574A CN 103679585 A CN103679585 A CN 103679585A
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terminal
information
vegetable
cook
module
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CN103679585B (en
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牛占峰
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Abstract

The invention provides a catering service management system, which comprises a cloud server and terminal servers, wherein the cloud server is used for managing the terminal server in each restaurant within a domination area through the Internet, and each terminal server is used for backing up data of the restaurant to which the terminal server belongs to a cloud server and controlling the communication among each terminal in the restaurants; each terminal comprises a wireless ordering terminal, a handheld service calling terminal, a chef cooking management terminal, a cashier terminal, a numbering terminal and a purchasing terminal. The links of automatic table ordering, food cooking in kitchens, numbering and cashiering are realized through mutual cooperation of each terminal, and running data of the restaurants can be backed up in the cloud server, thereby improving the performance and the quality of restaurant service integrally and partially and enhancing the practicability of the system. The catering service management system is suitable for popularizing and applying.

Description

Food and beverage sevice management system
Technical field
The present invention relates to food and beverage sevice field, in particular to food and beverage sevice management system.
Background technology
The operational mode of traditional food service industry mainly comprises: the dishes ordering information of waiter's recording user, menu is delivered to rear kitchen, and after the cooking dishes of rear kitchen, through waiter, pass dish to the dining table of ordering dishes again.After user has a dinner, the dishes ordering information statistics clearing that cashier transmits according to waiter.The runabout operational mode efficiency of this dependence waiter is lower, and user experience is also poor.
Along with the development of electronic technology, catering industry has been introduced some complementary electronic equipments more and more, to alleviate waiter's working strength, improves the accuracy rate of efficiency of service and cash register clearing.Such as portable wireless dish ordering terminal, on menu, each vegetable and drinks beverage all have unique coding, and waiter is according to dish that user orders, by corresponding coding input to hand-held wireless dish-order terminal.This terminal is aggregated into server by dishes ordering information again.Server is distributed to rear kitchen by dish and is cooked, and carries out cash register clearing according to dishes ordering information.Although this digitized formula order dishes system has improved the accuracy placing an order, still need waiter's service of manually ordering dishes; Once and server breaks down temporarily, will affect the normal operation in this dining room, this unsound food management system practicality is poor.
For the poor problem of above-mentioned food management system practicality, effective solution is not yet proposed at present.
Summary of the invention
The object of the present invention is to provide food and beverage sevice management system, to solve the above problems.
A kind of food and beverage sevice management system is provided in an embodiment of the present invention, has comprised:
Cloud Server, for the terminal server in each dining room in compass of competency being managed by internet, management comprises: the data that back-up terminals server is uploaded, and issue interactive information to each terminal server, wherein, it is one of following that interactive information at least comprises: the renewal menu corresponding with terminal server, the preferential information on services of vegetable information of discount and dining room, and with advertisement, game, road conditions, news and the weather forecast of terminal server binding;
Terminal server, is provided with Cloud Server and realizes the fire wall of IWF one to one, terminal server for by the data backup in affiliated dining room to Cloud Server, and control the communication of each terminal room in dining room; Wherein, each terminal comprises: wireless dish-order terminal, hand-held service call terminal, cook cook office terminal, cashier terminal, row number terminal and buying terminal; Also for the job information to each terminal, analyze, generate food and beverage sevice information, wherein, it is one of following that food and beverage sevice information at least comprises: the rate of ordering dishes of waiter's degree of liking a Trojan, cook's degree of liking a Trojan, vegetable, starting material rate of exchange information;
Wireless dish-order terminal, for by the dishes-ordering indication of ordering dishes of obtaining client of self configuration, and/or, at self display screen, provide electronic menu, the indication of ordering dishes of reception client operating electronic menu for client; Wherein, the indication of ordering dishes at least comprises one of following: menu name, vegetable umber and dieting information; Also for showing details corresponding to indication of ordering dishes; And the indication of ordering dishes after client is confirmed sends to cook to cook office terminal by terminal server, and have a dinner in process client, according to the display mode of setting, show that cook cooks the feedback information of office terminal, and show the interactive information from terminal server; Also for receiving client, tap the demand for services of display interface, demand for services is sent to the waiter in dining room by terminal server, the information between the waiter in realization and dining room is interactive in time;
Dishes-ordering, determines client's the indication of ordering dishes for be printed with the menu of identification code according to client's reading, the indication of ordering dishes sends to wireless dish-order terminal;
Cook cooks office terminal, for the indication of ordering dishes of the wireless dish-order terminal of receiving terminal server forwards, and according to vegetable classification, shows the dishes ordering information of each vegetable in indication of ordering dishes; When cook responds after dishes ordering information, by Quick Response Code printer, print menu name, cook's numbering and the Quick Response Code that dining table corresponding to dishes ordering information numbered; And receive the Quick Response Code that two-dimensional code scanning device scans the menu name of the vegetable completing, and the Quick Response Code of menu name is sent to terminal server, by terminal server, call out corresponding hand-held service call terminal, complete vegetable and send with charge free;
Hand-held service call terminal, for the calling to waiter's playback terminal server, and receives replying of waiter, by response feedback to terminal server;
Row number terminal, for receiving and show the current state of each dining table that information and terminal server issue of arranging in numerical order client that waiter inputs, wherein, current state comprises: the state of having dinner, clean conditions and idle condition; And the having dinner order of arranging in numerical order in information and current state renewal current display interface according to client;
Cashier terminal, checkout indication for receiving terminal server forwards, according to the information of paying a bill of the client in checkout indication and the indication of ordering dishes, generate the detail of paying a bill, the detail of paying a bill sends to wireless dish-order terminal by terminal server, when receive client by paying a bill of wireless dish-order terminal feedback detailed without false information after, client is charged and records charge situation;
Buying terminal, for sending to terminal server by purchase corresponding procurement information at every turn; Wherein, procurement information comprises: purchasing site, starting material title, raw-material amount of purchase and price corresponding to starting material.
The said system that the embodiment of the present invention provides from dining table order dishes link, kitchen make vegetable link, row number link and cash register link and all improve, and can to the data in the operational process of dining room, back up at Cloud Server, from whole and part with regard to the perfect Performance and quality of restaurant service, promoted the practicality of system, be applicable to applying.
Accompanying drawing explanation
Fig. 1 shows the structured flowchart of the food and beverage sevice management system that the embodiment of the present invention provides.
Embodiment
Below by specific embodiment, also by reference to the accompanying drawings the present invention is described in further detail.
In order to provide more efficient food and beverage sevice, the embodiment of the present invention that a kind of food and beverage sevice management system is provided for client, referring to Fig. 1, this system comprises following equipment:
(1) Cloud Server 10, for the terminal server in each dining room in compass of competency being managed by internet, this management comprises: the data that back-up terminals server is uploaded, and issue interactive information to each terminal server 20, wherein, it is one of following that this interactive information at least comprises: the renewal menu corresponding with terminal server 20, the preferential information on services of vegetable information of discount and dining room, and with the information such as advertisement, game, road conditions, news and weather forecast of terminal server binding;
The Cloud Server 10 of the present embodiment can manage a plurality of terminal servers 20 in compass of competency, and Fig. 1, in order to simplify, only illustrates a terminal server 20; In order to prevent that data in terminal server 20 are because of the generation of fortuitous event, and cause every loss of data in this dining room, cannot continue the situation of running, the terminal server 20 of the present embodiment backs up to Cloud Server 10 by related data, wherein, this related data can comprise: the sign of each terminal in the menu in terminal server 20, this dining room (for example: the hand-held service call terminal 60 that the wireless dish-order terminal 30 on each dining table, each waiter use, and cook cooks office terminal 50 etc.), each cook's sign; Can also comprise the data such as game corresponding to this dining room, advertisement, and the vegetable of agreeing to through dining room supvr quotation and revenue and expenditure information.In order to guarantee the benign competition in each dining room, can be to the setting of maintaining secrecy of these data relevant to each dining room, for example, for the part or all of setting in related data, open and the password of revising, only provide effective password just can show or retouching operation these data.
(2) terminal server 20, be provided with above-mentioned Cloud Server 10 and realize the fire wall of IWF one to one, this terminal server 20 for by the data backup in affiliated dining room to Cloud Server 10, and control the communication of each terminal room in dining room; This each terminal comprises: wireless dish-order terminal 30, cook cook office terminal 50, hand-held service call terminal 60, row number terminal 70, cashier terminal 80 and buying terminal 90; Also for the job information to each terminal, analyze, generate food and beverage sevice information; It is one of following that this food and beverage sevice information at least comprises: the rate of ordering dishes of waiter's degree of liking a Trojan, cook's degree of liking a Trojan, vegetable, starting material rate of exchange information etc.;
The terminal server 20 of the embodiment of the present invention can adopt wireless mode to the management of each terminal and control, also can adopt wired mode; Or part adopts wireless, part adopts wired mode all passable, and the communication of each terminal room can complete by the forwarding of terminal server 20; The terminal server 20 of the present embodiment is by obtaining the job information of each terminal, can make supvr face scene, dining room without body, can understand by these job informations waiter and cook's working condition, and the rate of ordering dishes of understanding each vegetable, and then the pouplarity of understanding vegetable, for adjusting menu, provide reliable Data support.
Above-mentioned terminal server 20 can only connect Cloud Server 10 by the fire wall arranging, and the information of miscellaneous equipment on Access Network not, can prevent that like this information on terminal server 20 is stolen, and hacker's attack etc., the safe operation of terminal server 20 guaranteed to a certain extent.
Meanwhile, in order further to guarantee the security of storage data, above-mentioned terminal server 20 is two terminal servers of main and standby relation each other, and it is synchronous that two terminal servers carry out data according to the cycle of setting.
(3) wireless dish-order terminal 30, for by dishes-ordering 40 indication of ordering dishes of obtaining client of self configuration, and/or, at self display screen, provide electronic menu, the indication of ordering dishes of reception client operating electronic menu for client; Wherein, this indication of ordering dishes at least comprises one of following: menu name, vegetable umber and dieting information; Also for showing this details corresponding to indication of ordering dishes; And the indication of ordering dishes after client is confirmed sends to cook to cook office terminal 50 by terminal server 20, and have a dinner in process client, according to the display mode of setting, show that cook cooks the feedback information of office terminal 50, and show the interactive information from terminal server 20; Also for receiving client, tap the demand for services of display interface, send to the waiter in dining room by terminal server 20, the information between realization and table steward is interactive in time;
Wireless dish-order terminal 30 in the embodiment of the present invention disposes dishes-ordering 40, client can follow original menu mode, check that the menu of papery orders dishes, client is when ordering dishes, do not need waiter to participate in, can by papery menu, understand kind and the price of vegetable, by dishes-ordering 40, choose concrete vegetable, on the display interface of wireless dish-order terminal 30, will show the specifying information of this vegetable, such as: the information such as the food materials of this vegetable, taste; Simultaneously, on the display interface of wireless dish-order terminal 30, also can provide confirmation frame, be used for receiving client's confirmation, for example: the dialog box that shows " determining this dish of ordering " below vegetable details, client can by hand touch mode put in this dialog box, this vegetable will be placed in the menu that this client has put; Certainly, in the below of the dialog box of " determine order this dish " or the dialog box that right-hand can also setting " abandons ordering this dish ", if client order in the dialog box of this " abandoning ordering this dish ", this vegetable can not enter in this client's menu.Easy being easy to of this mode of operation realized, and saved waiter's participation.
In order to increase user's the recreational of process of having dinner, the wireless dish-order terminal 30 of the present embodiment can also show the interactive information that Cloud Server 10 issues, such as news, weather forecast, road conditions, advertisement and game etc., and client can choose various functions as required.Wherein, the advertisement here and game etc. are Cloud Server 10 appointments, and the network that wireless dish-order terminal 30 connects is subject to Cloud Server 10 constraints, and then have guaranteed the security of wireless dish-order terminal 30.
The setting position of the wireless dish-order terminal 30 in the embodiment of the present invention can be fixed on dining table, and also rotatable mode is arranged on dining table side or above, is convenient to waiter dining table is cleaned.
Above-mentioned wireless dish-order terminal 30 is when receiving client's checkout demand, will eject the dialog box whether issuing invoice, if customer choice issues invoice during dialog box, can show invoice new line input area, for client, with handwriting mode or key-press input mode, input corresponding Word message, after client has inputted, can click and input dialog box; Wireless dish-order terminal 30 receives and comes back after the complete signal of input, this new line information is kept in this client's checkout indication.
In order to simplify the renewal of information in wireless dish-order terminal 30, the wireless dish-order terminal 30 of the present embodiment can be upgraded from terminal server 20 down loading updating information automatically by wireless mode, and taken off without keeper, to terminal server, 20 places manually upgrade, and have facilitated upgrading in time of wireless dish-order terminal internal information.
For the ease of using, wireless dish-order terminal 30 can adopt jumbo battery, supports long-time idle function, can also configure reserve battery etc.
(4) dishes-ordering 40, determine client's the indication of ordering dishes for be printed with the menu of identification code according to client's reading, and the indication of ordering dishes sends to wireless dish-order terminal 30;
The dishes-ordering 40 of the present embodiment can be communicated by letter with wireless dish-order terminal 30 by wireless mode, (for example: CCD in dishes-ordering 40, be provided with infrared ray device and identification code fetch equipment, camera or scanner etc. are with the fetch equipment of minisize pick-up head), the light that infrared ray device sends can make identification code fetch equipment complete smoothly reading of identification code everywhere in menu, and then make dishes-ordering 40 generate the corresponding indication of ordering dishes, and this indication of ordering dishes is sent to wireless dish-order terminal 30, and the mode of dishes-ordering 40 identification marking codes can adopt correlation technique to realize, the embodiment of the present invention is not done concrete restriction, as long as dishes-ordering 40 can complete reading of configuration information on menu, according to the Information generation menu indication of reading, and this menu indication is sent to wireless dish-order terminal 30 with wireless mode.
(5) cook cooks office terminal 50, the indication of ordering dishes of the wireless dish-order terminal 30 forwarding for receiving terminal server 20, and classify and show the dishes ordering information of each vegetable in indication of ordering dishes according to vegetable; When cook responds after dishes ordering information, by Quick Response Code printer, print menu name, cook's numbering and the Quick Response Code that dining table corresponding to dishes ordering information numbered; And receive the Quick Response Code that two-dimensional code scanning device scans the menu name of the vegetable completing, and the Quick Response Code of menu name is sent to terminal server 20, by terminal server 20, call out corresponding hand-held service call terminal 60, complete vegetable and send with charge free;
The cook of the present embodiment cooks office terminal 50 and disposes Quick Response Code printer and two-dimensional code scanning device, after client completes and orders dishes, its indication of ordering dishes will send to terminal server 20 by wireless dish-order terminal 30, by terminal server 20, be forwarded to cook again and cook office terminal 50, cook, cook on the display interface of office terminal 50 and show; Cook determines according to the concrete menu in the dishes ordering information showing the vegetable that own wish is made, after this vegetable is chosen, by Quick Response Code printer, print menu name, cook's numbering and the Quick Response Code that dining table corresponding to dishes ordering information numbered, after each Quick Response Code is printed, carry out the manufacturing process of this vegetable.
When cook completes after the making of current vegetable, by two-dimensional code scanning device, scan the Quick Response Code of the menu name of the vegetable completing, and the Quick Response Code of this menu name is sent to terminal server 20, by waiter corresponding to terminal server 20 callings hand-held service call terminal 60, complete the transport process of vegetable.
Waiter responds after the calling of vegetable transmission, dish is got in the rear kitchen that will arrive dining room, now, waiter can tap cook according to menu name corresponding to current vegetable and cook on 50 interfaces, office terminal the corresponding dialog box of getting, in order to point out this vegetable to be taken away.Then waiter is sent to corresponding dining table by this vegetable.
When specific implementation, dining room can configure the waiter of special biography dish, the hand-held service call terminal that this waiter can wear by self is known the call information in kitchen, and the display interface of cooking office terminal 50 from cook according to the Quick Response Code printing corresponding to service plate obtains corresponding dining table numbering, and then vegetable is delivered to corresponding dining table.
The cook of the present embodiment cooks the state that office terminal 50 can also show each dining table, as whether having client to have dinner, and the information such as idle whether.After the client of certain dining table completes and orders dishes, cook, cook its dishes ordering information of glimmering on the display interface of office terminal 50, cook often finishes receiving after the making of a vegetable, this vegetable will no longer glimmer, its state will be shown as and make state, if the client of this dining table increases new vegetable, newly-increased vegetable is also presented on the display interface that cook cooks office terminal 50 in the mode of flicker.
(6) hand-held service call terminal 60, for the calling to waiter's playback terminal server 20, and receives replying of waiter, by response feedback to terminal server 20;
The hand-held service call terminal 60 of the present embodiment is that configuration is to each waiter's response apparatus, by the calling of receiving terminal server 20, and replying of waiter fed back to terminal server 20 in time, and make waiter arrive in time appointed place, complete related service.
(7) row number terminal 70, for receiving and show the current state of each dining table that information and terminal server 20 issue of arranging in numerical order client that waiter inputs, wherein, this current state comprises: the state of having dinner, clean conditions and idle condition; And the having dinner order of arranging in numerical order in information and above-mentioned current state renewal current display interface according to client;
The row number terminal 70 of the present embodiment can, in time according to the order of having dinner on the current state real-time update display interface of each dining table, can make the client of row number be well understood to row number situation.Particularly, each client, in row number process, can select row number dining table according to the number of having dinner, and obtains corresponding row number list, then according to the order of having dinner of row number terminal 70 interface display, determines whether to have dinner, and to which dining table has dinner.
After having client to have dinner, waiter clears up desktop, before cleaning, attendant can click clean button in wireless dish-order terminal 30, and corresponding information will be uploaded on terminal server 20, and terminal server 20 will reach corresponding information row number terminal 70.When having cleaned, waiter clicks and has cleaned dialog box in wireless dish-order terminal 30, corresponding information exchange is crossed terminal server 20 and is passed in row number terminal 70, and row number terminal 70 will show room, and according to room, can sit several people will preferably need the client of this table.It is single that client holds row number, according to information above, finds corresponding seat to have dinner.
(8) cashier terminal 80, the checkout indication forwarding for receiving terminal server 20, according to the information of paying a bill of the client in this checkout indication and the indication of ordering dishes, generate the detail of paying a bill, the detail of paying a bill is transmitted to wireless dish-order terminal 30 by terminal server 20, when receive client by paying a bill of wireless dish-order terminal 30 feedback detailed without false information after, client is charged and records charge situation;
Checkout indication in the present embodiment can comprise the information of paying a bill, new line, cash or bank card payment, discount card or dining room consumption card payment etc. such as invoice, different according to the active situation in each dining room, the content that checkout indication comprises is also different, client confirm to pay a bill detailed errorless after, can charge to this client, cashier terminal 80, by the concrete condition of record charge, is convenient to the follow-up expense revenue and expenditure to this dining room and is added up.
(9) buying terminal 90, for sending to terminal server 20 by purchase corresponding procurement information at every turn; Wherein, this procurement information comprises: purchasing site, starting material title, raw-material amount of purchase and price corresponding to this starting material.
The said system background program operation Network Based that the embodiment of the present invention provides, from dining table order dishes link, kitchen make vegetable link, row number link and cash register link etc. and all carried out perfect, and can to the data in the operational process of dining room, back up at Cloud Server, ensured the security of data, having remote data upgrades and data rescue function, the perfect Performance and quality of restaurant service from whole and part, accurate management that can realize target flow process and the seamless link of work in every; Meanwhile, the client of the present embodiment and dining room compartment for crew can real-time responses, and the information of client and net background can real-time interactive, promoted client's Experience Degree.In addition, terminal server can also be understood and analyze the management in dining room, and then it is optimized by gathering the job information of each terminal, promotes the service quality in dining room.
Said system can also be according to the division of labor different demarcation in each district, dining room: the subsystem of ordering dishes, rear kitchen ADMINISTRATION SUBSYSTEM, steward's subsystem, cash register ADMINISTRATION SUBSYSTEM and row number ADMINISTRATION SUBSYSTEM etc.
In order to remind the cook in client and rear kitchen to check the specific (special) requirements of vegetable, the wireless dish-order terminal 30 of the present embodiment also comprises: the bright aobvious module of dieting information, for show the dieting information (as: lack salt, lack the information such as peppery) of the above-mentioned indication of ordering dishes in bright aobvious mode on the display screen of wireless dish-order terminal, in order to remind client to note; Correspondingly, cook cooks office terminal 50 and comprises: dieting information reminding module, and for cook the dieting information that shows the indication of ordering dishes on the display screen of office terminal 50 in bright aobvious mode cook, to remind cook to note.This bright aobvious mode can be that font adopts particular color to show with flashing mode.
In order to make client be well understood to the making state of each vegetable, the display screen of above-mentioned wireless dish-order terminal 30 can be divided into a plurality of regions, each region shows convention, different background color difference for regional, and client just can very clearly be known the information on screen like this.Based on this, above-mentioned wireless dish-order terminal 30 comprises with lower module:
The first display module, for showing vegetable, stand-by period and the price thereof in waiting status in the first appointed area, the vegetable of this pending state refers to the vegetable of waiting for that cook responds;
The second display module, for showing vegetable, stand-by period and the price thereof in making in the second appointed area;
The 3rd display module, for showing vegetable and the price thereof in completing in the 3rd appointed area, the vegetable completing refers to complete the vegetable information of sending with charge free;
The 4th display module, for showing service call button in the 4th appointed area, wherein, this service call button comprises: call service person's button and checkout services button;
Wherein, arrange from top to bottom on the display screen of wireless dish-order terminal the first appointed area, the second appointed area, the 3rd appointed area and the 4th appointed area, and respectively by the first Fill Color, the second Fill Color, the 3rd Fill Color and the 4th Fill Color sign.
Consider that client cancels the vegetable not serving sometimes, the wireless dish-order terminal 30 of the present embodiment also comprises that vegetable removing module and vegetable recover module, and its concrete function is as follows:
Vegetable removing module, for above the first appointed area or right side the delete key of the vegetable in waiting status is provided, and tap after this delete key receiving client, vegetable corresponding to the delete key being tapped moved to the 5th appointed area, and by terminal server 20, the vegetable of deletion is notified to cook and cooked office terminal 50 and cashier terminal 80; Wherein, the 5th appointed area is between the 3rd appointed area and the 4th appointed area, and by the 5th Fill Color sign;
Vegetable recovers module, for above the 5th appointed area or right side the resetkey of deleting vegetable is provided, and tap after this resetkey receiving client, the deletion vegetable that the resetkey being tapped is corresponding moves to the first appointed area, and by terminal server 20, the vegetable of recovery is notified to cook and cooked office terminal 50 and cashier terminal 80.Entertainment interactive demand based on client, the above-mentioned wireless dish-order terminal 30 of the embodiment of the present invention also comprises: entertainment interactive module, for when detecting while all not receiving that client taps the signal of display screen in setting duration (such as 5 minutes etc.), at this, show advertisement, game, road conditions, news or the weather forecast of screen display and terminal server binding, and cross terminal server 20 connection Cloud Servers 10 according to client's the information exchange that taps, realize client's online interaction.Based on this function, client can wait dish or have a dinner in process, check news, road conditions, weather forecast, can also browse advertisements or carry out interactive game etc., wherein, advertisement in the present embodiment wireless dish-order terminal 30 is that Cloud Server 10 issues, these advertisements are all limited to Cloud Server 10, only having with Cloud Server 10 has the advertiser of cooperation purpose or client's advertisement just can be issued in wireless dish-order terminal 30, and this advertisement is to force to be issued in wireless dish-order terminal 30, in order not affect normally ordering dishes of client, these entertainment information will be when client be idle automatically the display interface in wireless dish-order terminal 30 show.
Consider the specific demand that client has a dinner, for example dining table merges, splits or move a demand, the hand-held service call terminal 60 of the embodiment of the present invention also comprises: dining table change module, for to specifying dining table to merge, tear open table or moving table operation, and dining table is changed to result send to terminal server 20; Correspondingly, terminal server 20 comprises: dining table change processing module, for when receiving the dining table change result of hand-held service call terminal 60 transmissions, according to this dining table change result, upgrade the dining table state that row number terminal 70 shows, and this dining table change result is handed down to cashier terminal 80 and cook cooks office terminal 50.Like this, even if client has carried out dining table change, also can complete smoothly order dishes, the link such as paying, met the diversified demand of client.
In order to know client's the experience of having dinner, the wireless dish-order terminal 30 of the present embodiment provides a plurality of feedback window, as: about vegetable, about the window etc. of service, based on this, wireless dish-order terminal 30 also comprises:
Vegetable evaluation module, for vegetable estimation window is provided to client, and the vegetable evaluation information that receives client's input;
Waiter's service evaluation module, for providing waiter estimation window to client, and the waiter's evaluation information that receives client's input;
Evaluation of hygiene module, for evaluation of hygiene window is provided to client, and the evaluation of hygiene information that receives client's input;
Client advises collection module, for offering suggestions and write window to client, and the suggestion that receives client's input;
Customer Information feedback module, for feeding back to terminal server 20 by the vegetable evaluation information of reception, waiter's evaluation information, evaluation of hygiene information and suggestion.
The feedback information providing by the way obtains channel, and dining room managerial personnel can improve vegetable and service etc. in time, and then promotes dining room benefit.Certainly, in order to attract client to carry out information feedback, can on the display interface of wireless dish-order terminal 30, point out client's participation information feedback will have Presents Giving, such as: for effective Feedback dining room, can provide a reward voucher or accessory etc., also can give the integration of certain numerical value to participating in the client of feedback.
In addition, in order to allow client inquire easily the relevant information of member card, the wireless dish-order terminal 30 of the present embodiment also comprises: membership information display module, for obtaining member's identification code of client, in the information corresponding to demonstration screen display member identification code of wireless dish-order terminal 30, this information comprises: consumer record, current remaining sum, current consumption inventory etc. in the past.Under this mode, client can, when having dinner, recognize the information of current member card at every turn easily.
In order to strengthen the interactive of dining room and client, above-mentioned terminal server 20 can also comprise: member's interactive module, sends member's member card Transaction Information, and send the information of discount in dining room, new vegetable recommendation information to mobile phone for the mobile phone to member's binding.
Consider the problems such as dining room purchasing cost, the terminal server 20 of the present embodiment also comprises: database binding module, for binding with public database; Wherein, this public database comprises: the price of each starting material transaction place and corresponding transaction place; Starting material rate of exchange module, compares for each the raw-material price of procurement information to from buying terminal 90 and the raw-material price in public database, draws starting material rate of exchange information.The public database of the present embodiment can be the real-time dynamic data storehouse on internet, by with database in information compare, supvr can determine the place of stocking up easily, controls raw-material spending.
Waiter often has a plurality of dining tables in responsible region, client, has dinner in process, and often understanding call service person provides related service, such as: call service person Jia Shui, add napkin paper etc.; In order to make waiter respond in time client or other personnel's calling, the hand-held service call terminal 60 of the present embodiment comprises with lower module:
Responder module, for replying the calling in service area under self;
Race to be the first to answer a question module, for racing to be the first to answer a question the calling of other service area;
Response message transport module, for racing to be the first to answer a question replying with above-mentioned of above-mentioned responder module racing to be the first to answer a question of module and send to terminal server 20;
Call diversion module, for the switching indication according to waiter, current calling is forwarded to object hand-held service call terminal by terminal server 20, wherein, this switching indication comprises: the sign of hand-held service call terminal and the sign of object hand-held service call terminal of initiating switched service;
Correspondingly, terminal server 20 comprises: call out and pass on module, for the calling from wireless dish-order terminal 30 is conveyed to corresponding hand-held service call terminal 60, and when corresponding hand-held service call terminal 60 at the appointed time in during dont answer, calling is sent to all hand-held service call terminals 60; Switching processing module, for switching when indication when receiving from hand-held service call terminal, the sign of the hand-held service call terminal in indicating according to this switching by corresponding call diversion to object hand-held service call terminal; Response processing module, for recording the identification information of the hand-held service call terminal 60 of replying, and is transmitted to wireless dish-order terminal 30 by replying or racing to be the first to answer a question of the hand-held service call terminal 60 of replying.By the record of replying with racing to be the first to answer a question of a period of time, dining room supvr can know waiter's diligent degree, can more effectively manage each waiter.
For fear of wireless dish-order terminal 30, break down temporarily and affect client and order dishes, the hand-held service call terminal 60 of the present embodiment also possesses the various functions of ordering dishes, and based on this, it also comprises following module:
The module of ordering dishes, for the indication of ordering dishes according to the vegetable Information generation of waiter's input, by terminal server 20, send to cook to cook office terminal 50 this indication of ordering dishes, wherein, the vegetable information here can be vegetable numbering or vegetable phonetic, can also comprise corresponding vegetable umber and dieting information;
With dish module, for according to the corresponding dining table of the vegetable Information generation of waiter input with dish indication, by this, with dish, indication sends to cook to cook office terminal 50 by terminal server 20;
Urge dish module, for receiving waiter's the dish of urging, indicate, by terminal server 20, to cook, cook office terminal 50 transmissions and urge dish to notify.
Above-mentioned with dish and urge dish function also can be arranged in wireless dish-order terminal 30, based on this, wireless dish-order terminal 30 comprises: with dish module, for after the vegetable information that the client who receives newly increases, generation is with dish indication, and by this, with dish, indication sends to cook to cook office terminal 50 by terminal server 20; Urge dish module, for when receiving the urging after dish indication of client, by terminal server 20, to cook, cook office terminal 50 and send and urge dish to notify.
When specific implementation, cook cooks office terminal 50 and can comprise with lower module:
Flickering display module, shows the indication of ordering dishes not responded by cook for the mode with flickering display; This mode can more effectively remind cook to note;
Vegetable sort module, for each vegetable of indication of ordering dishes being classified according to default vegetable mode classification, wherein, this default vegetable mode classification comprises: the first kind is that cold dish, Equations of The Second Kind are that Hot dishes and the 3rd class are fine work dish;
Classification display module, for show the sorted vegetable of above-mentioned vegetable sort module by class, and the demonstration background color of every class vegetable is different.The mode that this classification shows can be reminded each cook targetedly, makes in time the vegetable that adheres to own scope separately.
For the ease of understanding cook's working condition, the cook of the present embodiment cooks office terminal 50 and also comprises: cook's sending module of encoding, for read the cook's of the current dishes ordering information of response coding by two-dimensional code scanning device, and cook's coding is sent to terminal server 20; Correspondingly, terminal server 20 also comprises: cook's encoded recording module, for receiving cook, cook the cook's that office terminal 50 sends coding, and by the Quick Response Code binding record of this cook's coding and corresponding menu name.By the cook's information that records vegetable and make vegetable, can understand each cook's workload, and the quality of making vegetable etc.
For each client's the demand of ordering dishes, cook needs to make in an orderly manner, liberally vegetable, and the stand-by period that allows client learn its vegetable of orderring, and based on this, above-mentioned cook cooks office terminal 50 and can also comprise with lower module:
Vegetable waiting time arranges module, the vegetable waiting time arranging for receiving cook, and by the waiting time of described vegetable by terminal server 20 notices to wireless dish-order terminal 30;
With dish indication receiver module, what for receiving terminal server 20, send indicates with dish, and wherein, with dish, indication comprises for this: the information of vegetable is numbered and increased to dining table;
Urge dish notice receiver module, what for receiving terminal server 20, send urges dish notice, and wherein, this urges dish notice to comprise: dining table numbering, menu name and urge dish number of times;
Vegetable production order adjusting module, for according to the above-mentioned production order of urging dish notice, adjusting vegetable with the waiting time of dish indication and each vegetable, shows the vegetable production order after adjusting.Wherein, the mode of concrete adjustment order can rule of thumb arrange, and different modes can be selected in different dining rooms.
When specific implementation, above-mentioned client's dishes ordering information can gather by terminal server 20, and sorts according to priority algorithm.Sequencing information is presented on the display interface that cook cooks office terminal 50.Rear kitchen keeper distributes corresponding cook to the every dish that will cook together, press the button of corresponding cook's numbering, Quick Response Code printer will print the table that comprises dish title, order dishes number and bar code or the Quick Response Code of cooking the information such as cook's numbering, and the information bar that this is printed is divided and tasked corresponding cook; In addition, also can cook office terminal 50 by cook and automatically distribute cook type information bar, rear kitchen keeper only needs the information bar printing to divide and task corresponding cook and where necessary the result of automatic distribution manually adjusted.While cook cooks office terminal 50 is revised as " in cooking (or in making) " by the state of current dish in terminal server 20 from " queuing (or in waiting for) ".Terminal server 20 is presented at this status information on the screen of corresponding wireless dish-order terminal 30.After cook completes cooking of dish, this bar code or Quick Response Code are pasted on the container of containing dish, then after notice, kitchen keeper passes dish and starts cooking of lower course meat and fish dishes, and wherein cook also can be furnished with corresponding cook's terminal and by pressing corresponding own button of numbering to notify rear kitchen keeper to pass dish.And the state of corresponding vegetable will be revised as " in biography dish " in wireless dish-order terminal 30 on corresponding dining table.Each culinary art work of each cook is recorded in terminal server 20, in needs, by terminal server 20, is counted this cook's workload.
For fear of waiter, vegetable is transmitted to mistake, the hand-held service call terminal 60 of the present embodiment also comprises:
Dining table numbering acquisition module, for reading the Quick Response Code of menu name appended on current service plate, obtains corresponding dining table numbering according to the Quick Response Code of menu name to terminal server 20; And send to wireless dish-order terminal 30 trigger pip that shows dining table numbering;
Dining table numbering display module, for the dining table numbering that shows that dining table numbering acquisition module gets.
Correspondingly, wireless dish-order terminal 30 also comprises: dining table numbering reminding module, for receiving after the trigger pip of hand-held service call terminal 60, shows corresponding dining table numbering in the front of display screen and/or the appointed area at the back side of wireless dish-order terminal 30.
Above-mentioned terminal server 20 is after receiving the Quick Response Code of the menu name that hand-held service call terminal 60 sends, corresponding dining table numbering will be sent to hand-held service call terminal 60, and will show the numbering of this dining table in the wireless dish-order terminal 30 of each dining table, waiter, in sending the process of dish, will guarantee that by contrast dining table numbering vegetable transmits errorless like this.
Consider client's situation of predetermined dining table in advance, the terminal server 20 of the embodiment of the present invention also comprises: predetermined table receiver module, the seat predetermined information sending for receiving cashier terminal 80, according to this seat predetermined information, corresponding dining table state being set is predetermined state, and the predetermined state of this dining table is sent to row number terminal 70; Correspondingly, row number terminal 70 comprises: dining table state display module, the dining table state issuing for receiving terminal server 20, shows each dining table according to color corresponding to the state of each dining table.
When having customer initiated call or on-the-spot Reserved seating, front desk clerk will input seat predetermined information in cashier terminal 80, and now, cashier terminal 80 will report terminal server 20 by this seat predetermined information.
The menu of dishes-ordering 40 readings of the present embodiment is papery menu, comprising: vegetable image, menu name, vegetable umber add/subtract sign or vegetable dieting information; And terminal server 20 also comprises: the drinks module that places an order, for when the dishes ordering information from wireless dish-order terminal 30 comprises drinks information, this drinks information is sent to corresponding hand-held service call terminal 60 in the mode of calling out, so that waiter can be in time for client provides corresponding drinks, these drinks do not need the cook who transfers to rear kitchen to cook office terminal 50.
The wireless dish-order terminal 30 of the embodiment of the present invention can realize real-time quantization, having touch screen controls and is furnished with the dishes-ordering dual-use function that can identify vegetable bar code, the precision Presentation Function with vegetable process and stand-by period, and there is client and serve the real-time intercom function of managerial personnel, advertisement, weather, road conditions, Domestic News, the game that can also watch in one's spare time higher level equipment to issue, and the relevant information such as dining room specialties introduction, discount and member, provide sufficient amusement to enjoy to client's the process of having dinner.
Hand-held service call terminal 60 in the embodiment of the present invention can adopt following configuration palm PC to realize, it has 4 cun with the chromatic liquid crystal screen of touch-screen, the S3C2440 processor based on ARM9 kernel, 1G internal memory, 8G solidifies storage, and Android operating system is installed.The camera that have Wifi module, earphone interface, microphone interface outward, can automatically focus, pixel 3,200,000.This hand-held service call terminal 60 is carried out data interaction by Wifi module and terminal server 20, receives calling the response of user, rear kitchen and cashier.
Wireless dish-order terminal 30 can be panel computer, the menu that can be equipped with a dishes-ordering and be printed with the discernible identification code of this dishes-ordering.This panel computer can adopt the ARM platform that carries C5PV210 core, 1G internal memory, and 8G solidifies storage chip.Android system is installed, there is Wifi module, bluetooth module, 7 cun can multiple point touching liquid crystal display, resolution can be 800*480.
There is the system of above-mentioned functions in actual applications, can move in the following manner:
The first, the link of ordering dishes
When client enters the dining room that possesses said system, if client is the client of this system of first Application, waiter can simply inform wireless dish-order terminal on its dining table and the use-pattern of dishes-ordering, afterwards, client can be according to oneself liking choice for use dishes-ordering to order dishes, or use wireless dish-order terminal to order dishes.Certainly, if client is old man, uncomfortable this menu mode, also can adopt traditional mode of ordering dishes, and client consults papery menu and informs put vegetable, and the hand-held service call terminal of being worn by self by waiter is ordered dishes.
Client completes after above-mentioned ordering dishes, and the vegetable information of orderring is cooked office terminal by the cook who sends to rear kitchen by terminal server, and is presented on the touch-screen of wireless dish-order terminal of its dining table, and now client can delete the vegetable in waiting status.
The second, rear kitchen operation link
Cook's information on the display screen of office terminal of cooking by cook can know clearly the situation of ordering dishes of each dining table, can the every vegetable that will cook together be distributed to corresponding cook by rear kitchen keeper, press the button of corresponding cook's numbering, printer will print the table that comprises menu name, order dishes number and bar code or the Quick Response Code of cooking the information such as cook's numbering, and the information bar that this is printed is divided and tasked corresponding cook; Also the program that can be cooked in office terminal by cook is distributed cook type information bar automatically, and rear kitchen keeper only needs the information bar printing to divide and task corresponding cook and where necessary the result of automatic distribution manually adjusted.
Each vegetable is assigned with after cook, cook cooks office terminal will be revised as " in cooking (or in making) " from " queuing (or in waiting for) " by the state of this dish, and this state is presented on the screen of corresponding wireless dish-order terminal by terminal server.
After cook completes cooking of vegetable, this bar code or Quick Response Code are pasted on the container of containing dish, then after notice, kitchen keeper passes dish and starts cooking of lower course meat and fish dishes, wherein cook also can be furnished with corresponding terminal device, by pressing corresponding button of oneself numbering to notify rear kitchen keeper to pass dish.Now, in the wireless dish-order terminal on corresponding dining table, the state of corresponding vegetable will be revised as " passing in dish ".In addition, each culinary art work of each cook can also be cooked to office terminal by cook and be recorded in terminal server, in needs, by terminal server, be counted this cook's workload.
Three, pass dish link
Rear kitchen keeper calls out hand-held service call terminal according to dining table numbering corresponding to vegetable, and waiter receives after calling, if be not in a hurry, responds in time; If busy, transfer and call out other all waiters to other waiter or by terminal server.The waiter who responds this calling can arrive rear kitchen and get this vegetable, and determines dining table numbering according to the bar code on vegetable or Quick Response Code.
When waiter holds vegetable and arrives near corresponding dining table, for guaranteeing correctly to pass dish, can know that the dining table of this vegetable numbers by the dining table inquiry button of hand-held service call terminal, and trigger wireless dish-order terminal and show its dining table numbering, waiter only need check whether the two unanimously can correctly complete food delivery like this.
After above-mentioned link finishes, the client who has dinner can normally have dinner.And in dining room, also can relate to other links, for example: row number link and cash register link.
In row number link, the row number terminal of the present embodiment can be arranged on the hall in dining room, its display screen hangs on the region that client easily watches, row number personnel can recognize which dining table is in having dinner in the display screen of row number terminal, which is in cleaning, how long which is idle, and substantially understand the information such as such as own needs according to the prompting order of having dinner of this display screen one side, makes row number process more humane.
In cash register link, client can directly pass through wireless dish-order terminal call waiter, waiter will notify cashier terminal according to this client's checkout mode (cash, member card, stored value card etc.), for example: the checkout of client's cash, if customer need issues invoice, can in wireless dish-order terminal, input invoice comes back, then waiter will collect and this time consume the amount of money, cash is given to the waiter of cashier, after cashier waiter issues invoice, by waiter, by invoice, giving client, completing this time and have a dinner.And for the client who uses dining room stored value card consumption, without issuing invoice, the waiter that can directly its stored value card be given to cashier completes and deducts fees.For this class client, if this client has bound mobile phone informing function, can notify with short message mode the information such as this amount of money of consuming of client, remaining sum.
The system that above embodiment provides configures corresponding terminal device by the links in restaurant service, the perfect automaticity in dining room, can respond in time each demand of client, and count waiter and cook's workload and work incentive, and raw-material purchasing analysis data, optimized the management and service in dining room.By this system, waiter is no longer for the services such as ordering dishes of client are run here and there, client does not need wait for a long time and repeatedly to urge waiter to carry out service response yet, the links that client has dinner is all monitored dining room staff virtually, promote waiter's response promptness and validity, improved client's the satisfaction of having dinner.
Obviously, those skilled in the art should be understood that, above-mentioned each module of the present invention or each step can realize with general calculation element, they can concentrate on single calculation element, or be distributed on the network that a plurality of calculation elements form, alternatively, they can be realized with the executable program code of calculation element, thereby, they can be stored in memory storage and be carried out by calculation element, or they are made into respectively to each integrated circuit modules, or a plurality of modules in them or step are made into single integrated circuit module to be realized.Like this, the present invention is not restricted to any specific hardware and software combination.
The foregoing is only the preferred embodiments of the present invention, be not limited to the present invention, for a person skilled in the art, the present invention can have various modifications and variations.Within the spirit and principles in the present invention all, any modification of doing, be equal to replacement, improvement etc., within all should being included in protection scope of the present invention.

Claims (20)

1. a food and beverage sevice management system, is characterized in that, comprising:
Cloud Server, for the terminal server in each dining room in compass of competency being managed by internet, described management comprises: back up the data that described terminal server is uploaded, and issue interactive information to described each terminal server, wherein, it is one of following that described interactive information at least comprises: the renewal menu corresponding with described terminal server, the preferential information on services of vegetable information of discount and dining room, and with advertisement, game, road conditions, news and the weather forecast of described terminal server binding;
Terminal server, is provided with described Cloud Server and realizes the fire wall of IWF one to one, described terminal server for by the data backup in affiliated dining room to described Cloud Server, and control the communication of each terminal room in dining room; Wherein, described each terminal comprises: wireless dish-order terminal, hand-held service call terminal, cook cook office terminal, cashier terminal, row number terminal and buying terminal; Also for the job information to described each terminal, analyze, generate food and beverage sevice information, wherein, it is one of following that described food and beverage sevice information at least comprises: the rate of ordering dishes of waiter's degree of liking a Trojan, cook's degree of liking a Trojan, vegetable, starting material rate of exchange information;
Wireless dish-order terminal, for by the dishes-ordering indication of ordering dishes of obtaining client of self configuration, and/or, at self display screen, for client provides electronic menu, receive the indication of ordering dishes of described client operating electronic menu; Wherein, the indication of ordering dishes described at least comprises one of following: menu name, vegetable umber and dieting information; Also for details corresponding to indication of ordering dishes described in showing; And the indication of ordering dishes after described client is confirmed sends to described cook to cook office terminal by described terminal server, and have a dinner in process described client, according to the display mode of setting, show that described cook cooks the feedback information of office terminal, and show the interactive information from described terminal server; Also for receiving described client, tap the demand for services of display interface, described demand for services is sent to the waiter in described dining room by described terminal server, the information between the waiter in realization and described dining room is interactive in time;
Described dishes-ordering, determines described client's the indication of ordering dishes for the menu that is printed with identification code according to described client's reading, the indication of ordering dishes described in inciting somebody to action sends to described wireless dish-order terminal;
Cook cooks office terminal, for receiving the indication of ordering dishes of the described wireless dish-order terminal of described terminal server forwarding, and the dishes ordering information of each vegetable in indication of ordering dishes described in showing according to vegetable classification; When cook responds after described dishes ordering information, by Quick Response Code printer, print menu name, described cook's numbering and the Quick Response Code that dining table corresponding to described dishes ordering information numbered; And reception two-dimensional code scanning device scans the Quick Response Code of the menu name of the vegetable completing, the Quick Response Code of described menu name is sent to described terminal server, by described terminal server, call out corresponding hand-held service call terminal, complete vegetable and send with charge free;
Hand-held service call terminal, for play the calling of described terminal server to waiter, and receives replying of described waiter, by described response feedback, gives described terminal server;
Row number terminal, for receiving and show the current state of each dining table that information and described terminal server issue of arranging in numerical order client that waiter inputs, wherein, described current state comprises: the state of having dinner, clean conditions and idle condition; And the having dinner order of arranging in numerical order in information and described current state renewal current display interface according to described client;
Cashier terminal, the checkout indication forwarding for receiving described terminal server, according to the information of paying a bill of the client in described checkout indication and the indication of ordering dishes, generate the detail of paying a bill, the detail of paying a bill described in inciting somebody to action sends to described wireless dish-order terminal by described terminal server, when receive described client by paying a bill of described wireless dish-order terminal feedback detailed without false information after, described client is charged and records charge situation;
Described buying terminal, for sending to described terminal server by purchase corresponding procurement information at every turn; Wherein, described procurement information comprises: purchasing site, starting material title, raw-material amount of purchase and price corresponding to described starting material.
2. system according to claim 1, is characterized in that,
Described wireless dish-order terminal also comprises: the bright aobvious module of dieting information, for the dieting information of the indication of ordering dishes described in showing in bright aobvious mode on the display screen in described wireless dish-order terminal, in order to remind client to note;
Described cook cooks office terminal and comprises: dieting information reminding module, and for cook the dieting information of the indication of ordering dishes described in showing in bright aobvious mode on the display screen of office terminal described cook, to remind cook to note.
3. system according to claim 1, is characterized in that, described wireless dish-order terminal also comprises:
The first display module, for showing vegetable, stand-by period and the price thereof in waiting status in the first appointed area, the vegetable of described waiting status refers to the vegetable of waiting for that cook responds;
The second display module, for showing vegetable, stand-by period and the price thereof in making in the second appointed area;
The 3rd display module, for showing vegetable and the price thereof in completing in the 3rd appointed area, described in the vegetable that completes refer to complete the vegetable information of sending with charge free;
The 4th display module, for showing service call button in the 4th appointed area, wherein, described service call button comprises: call service person's button and checkout services button;
Wherein, arrange from top to bottom on the display screen of described wireless dish-order terminal described the first appointed area, described the second appointed area, described the 3rd appointed area and described the 4th appointed area, and respectively by the first Fill Color, the second Fill Color, the 3rd Fill Color and the 4th Fill Color sign.
4. system according to claim 3, is characterized in that, described wireless dish-order terminal also comprises:
Vegetable removing module, for above described the first appointed area or right side the delete key of the described vegetable in waiting status is provided, and tap after described delete key receiving client, vegetable corresponding to the delete key being tapped moved to the 5th appointed area, and by described terminal server, the vegetable of deletion is notified to described cook and cooked office terminal and described cashier terminal; Wherein, described the 5th appointed area is between described the 3rd appointed area and described the 4th appointed area, and by the 5th Fill Color sign;
Vegetable recovers module, for above described the 5th appointed area or right side the resetkey of deleting vegetable is provided, and tap after described resetkey receiving client, deletion vegetable corresponding to the resetkey being tapped moved to described the first appointed area, and by described terminal server, the vegetable of recovery is notified to described cook and cooked office terminal and described cashier terminal.
5. system according to claim 1, is characterized in that, described wireless dish-order terminal also comprises:
Entertainment interactive module, for when detecting when setting does not all receive that client taps the signal of display screen in duration, advertisement, game, road conditions, news or weather forecast in described demonstration screen display and the binding of described terminal server, and cross described terminal server and connect described Cloud Server according to described client's the information exchange that taps, realize described client's online interaction.
6. system according to claim 1, is characterized in that, described wireless dish-order terminal also comprises:
Vegetable evaluation module, for vegetable estimation window is provided to client, and the vegetable evaluation information that receives described client's input;
Waiter's service evaluation module, for providing waiter estimation window to client, and the waiter's evaluation information that receives described client's input;
Evaluation of hygiene module, for evaluation of hygiene window is provided to client, and the evaluation of hygiene information that receives described client's input;
Client advises collection module, for offering suggestions and write window to client, and the suggestion that receives described client's input;
Customer Information feedback module, for feeding back to described terminal server by the described vegetable evaluation information, described waiter's evaluation information, described evaluation of hygiene information and the described suggestion that receive.
7. system according to claim 1, is characterized in that, described wireless dish-order terminal also comprises:
Membership information display module, for obtaining member's identification code of client, in information corresponding to member's identification code described in the demonstration screen display of described wireless dish-order terminal, described information comprises: consumer record, current remaining sum, current consumption inventory in the past.
8. system according to claim 1, is characterized in that, described terminal server also comprises:
Member's interactive module, sends described member's member card Transaction Information, and sends the information of discount in dining room, new vegetable recommendation information to described mobile phone for the mobile phone to member's binding.
9. system according to claim 1, is characterized in that, described terminal server also comprises:
Database binding module, for binding with public database; Wherein, described public database comprises: the price of each starting material transaction place and corresponding described transaction place;
Starting material rate of exchange module, compares for the described raw-material price in each raw-material price of the procurement information to from described buying terminal and described public database, draws starting material rate of exchange information.
10. system according to claim 1, is characterized in that,
Described hand-held service call terminal comprises: dining table change module, for to specifying dining table to merge, tear open table or moving table operation, and changes result by dining table and send to described terminal server;
Described terminal server comprises: dining table change processing module, for when receiving the dining table change result of described hand-held service call terminal transmission, according to described dining table change result, upgrade the dining table state that described row number terminal shows, and described dining table change result is handed down to described cashier terminal and described cook cooks office terminal.
11. systems according to claim 1, is characterized in that,
Described hand-held service call terminal comprises: responder module, for replying the calling in service area under self; Race to be the first to answer a question module, for racing to be the first to answer a question the calling of other service area; Response message transport module, for by described responder module reply and described in race to be the first to answer a question racing to be the first to answer a question of module and send to described terminal server; Call diversion module, for the switching indication according to described waiter, current calling is forwarded to object hand-held service call terminal by described terminal server, wherein, described switching indication comprises: the sign of hand-held service call terminal and the sign of object hand-held service call terminal of initiating switched service;
Described terminal server comprises: call out and pass on module, for the calling from described wireless dish-order terminal is conveyed to corresponding hand-held service call terminal, and when the hand-held service call terminal of described correspondence at the appointed time in during dont answer, described calling is sent to all hand-held service call terminals; Switching processing module, for switching when indication when receiving from hand-held service call terminal, the sign of the hand-held service call terminal in indicating according to described switching by corresponding call diversion to object hand-held service call terminal; Response processing module, for recording the identification information of the hand-held service call terminal of replying, and is transmitted to described wireless dish-order terminal by replying or racing to be the first to answer a question of described hand-held service call terminal of replying.
12. systems according to claim 1, is characterized in that, described hand-held service call terminal comprises:
The module of ordering dishes, for the indication of ordering dishes according to the vegetable Information generation of waiter's input, will described in order dishes to indicate and send to described cook to cook office terminal by described terminal server;
With dish module, for according to the corresponding dining table of the vegetable Information generation of waiter input with dish indication, will described in dish, indication sends to described cook to cook office terminal by described terminal server;
Urge dish module, for receiving waiter's the dish of urging, indicate, by described terminal server, to described cook, cook office terminal transmission and urge dish to notify.
13. systems according to claim 1, is characterized in that, described wireless dish-order terminal comprises:
With dish module, after the vegetable information newly increasing for the client when receiving, generate with dish indication, described in inciting somebody to action, with dish, indication sends to described cook to cook office terminal by described terminal server;
Urge dish module, for when receiving the urging after dish indication of client, by described terminal server, to described cook, cook office terminal and send and urge dish to notify.
14. systems according to claim 1, is characterized in that, described cook cooks office terminal and comprises:
Flickering display module, for the mode with flickering display show by cook, do not responded described in the indication of ordering dishes;
Vegetable sort module, for each vegetable of indication of ordering dishes being classified according to default vegetable mode classification, wherein, described default vegetable mode classification comprises: the first kind is that cold dish, Equations of The Second Kind are that Hot dishes and the 3rd class are fine work dish;
Classification display module, for show the sorted vegetable of described vegetable sort module by class, and the demonstration background color of every class vegetable is different.
15. systems according to claim 1, is characterized in that,
Described cook cooks office terminal and comprises: cook's sending module of encoding, for read the cook's of the current dishes ordering information of response coding by two-dimensional code scanning device, and sends to described terminal server by described cook's coding;
Described terminal server also comprises: cook's encoded recording module, for receiving described cook, cook the described cook's of office terminal transmission coding, and described cook's coding and corresponding menu name are bound to storage, to add up described cook's job information.
16. systems according to claim 1, is characterized in that, described cook cooks office terminal and comprises:
Vegetable waiting time arranges module, the vegetable waiting time arranging for receiving cook, and the waiting time of described vegetable is notified to described wireless dish-order terminal by described terminal server;
With dish indication receiver module, for receive that described terminal server sends with dish indication, wherein, described in dish, indication comprises: dining table numbering and increase the information of vegetable;
Urge dish notice receiver module, for what receive that described terminal server sends, urge dish notice, wherein, described in urge dish notice to comprise: dining table numbering, menu name and urge dish number of times;
Vegetable production order adjusting module, for described in basis, urge dish notice, described in adjust the production order of vegetable with the waiting time of dish indication and each vegetable, show the vegetable production order after adjusting.
17. systems according to claim 1, it is characterized in that, described hand-held service call terminal also comprises: dining table numbering acquisition module, for reading the Quick Response Code of menu name appended on current service plate, according to the Quick Response Code of described menu name, to described terminal server, obtain corresponding dining table numbering; And the trigger pip that sends demonstration dining table numbering to wireless dish-order terminal; Dining table numbering display module, for the described dining table numbering that shows that described dining table numbering acquisition module gets;
Wireless dish-order terminal also comprises: dining table numbering reminding module, for receiving after the trigger pip of described hand-held service call terminal, shows corresponding dining table numbering in the front of display screen and/or the appointed area at the back side of described wireless dish-order terminal.
18. systems according to claim 1, it is characterized in that, described terminal server comprises: predetermined table receiver module, the seat predetermined information sending for receiving described cashier terminal, according to described seat predetermined information, corresponding dining table state being set is predetermined state, and the predetermined state of described dining table is sent to described row number terminal;
Described row number terminal comprises: dining table state display module, the dining table state issuing for receiving described terminal server, shows each dining table according to color corresponding to the state of each dining table.
19. systems according to claim 1, is characterized in that, the described menu of described dishes-ordering reading is papery menu, comprising: vegetable image, menu name, vegetable umber add/subtract sign or vegetable dieting information;
Described terminal server also comprises: the drinks module that places an order, while comprising drinks information for the dishes ordering information when from described wireless dish-order terminal, sends to corresponding hand-held service call terminal by described drinks information in the mode of calling out.
20. systems according to claim 1, is characterized in that, described terminal server is two terminal servers of main and standby relation each other, and it is synchronous that two described terminal servers carry out data according to the cycle of setting.
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