CN201114174Y - Wireless interdynamic multimedia administrative system for food and rink service based on ZigBee protocol - Google Patents
Wireless interdynamic multimedia administrative system for food and rink service based on ZigBee protocol Download PDFInfo
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- CN201114174Y CN201114174Y CNU2007201187788U CN200720118778U CN201114174Y CN 201114174 Y CN201114174 Y CN 201114174Y CN U2007201187788 U CNU2007201187788 U CN U2007201187788U CN 200720118778 U CN200720118778 U CN 200720118778U CN 201114174 Y CN201114174 Y CN 201114174Y
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Abstract
The utility model is a radio interaction multimedia food & beverage service management system based on ZigBee protocol and is applicable to food & beverages service places. The technical field covers radio communication technology based on the ZigBee protocol, multimedia processing and application technology and computer software technology. The system comprises a radio network coordinator, a radio repeater, a radio handheld ordering control terminal, a radio multi-media customer service terminal, a radio kitchen service terminal, a back stage server, a kitchen computer, a printer and a bar code scanner. The utility model has functions such as radio calling, radio ordering, video service, short message communication, food & beverage business statistical management and so on. The radio interaction multimedia food & beverage service management system also provides special services (service of making friends, message notice, personnel video playing and special dishes video demonstration) and a value-added service (commercial advertisement playing).
Description
Technical field
The utility model is based on the wireless interactive multimedia food and beverage sevice management system of ZigBee agreement, is applicable to the catering trade service location.Technical field contains based on the wireless communication technique of ZigBee agreement, multimedia handles application technology and computer software technology.
Background technology
The wireless service management product that is used for catering trade in the market mainly contains two kinds.A kind of is Wireless Calling Service System, its major function is that client's service request is launched with the form of wireless signal, the code that it is corresponding was presented on the LED screen of external hanging type after main frame was received service request, and the attendant provides corresponding service after seeing this code.The shortcoming of this system is that the means of services single (can't provide and order dishes and service such as operating statistics), response untimely (needing waiter can see the LED screen at any time), service request show (form with code rather than literal shows) directly perceived.Another kind of product is a wireless dish-ordering system.Utilize infrared transmission, 433MHz short range wireless transmission or WiFi (802.11b) Radio Transmission Technology, waiter can send to total platform or kitchen with client's menu by the wireless dish-order machine in the hand.In these three kinds of technology, infrared transmission is because transmission range is closely eliminated by market very much, and 433MHz short range wireless transmission technology exists then that transmission speed slow (9.6Kb/s), signal transmission quality are poor, the problem of unstable networks.Most in the market wireless dish-ordering system all adopts the WiFi technology, and its transmission speed is fast, and the message transmission rate that is 11Mbps to the maximum can be provided.But the power consumption of the wireless handheld dish ordering machine in this system is very big and cost than higher, greatly have influence on popularizing of this system.In addition, this systemic-function is single, do not possess client's call service function, therefore can't provide service timely for client.Current, the food service industry dog-eat-dog is needed a kind of advanced person's food and beverage sevice management system badly, so that the restaurant management person can promote the competitiveness of self rapidly.The utility model is based on the wireless interactive multimedia food and beverage sevice management system of ZigBee agreement, and the brand new ideas and the solution of management and value-added service is provided for food service industry.
The utility model content
The utility model is the wireless interactive multimedia food and beverage sevice management system based on the ZigBee agreement, comprise a wireless network coordinator 10, a plurality of wireless repeater 11, a plurality of wireless handheld order dishes control terminal 12, a plurality of radio multimedium customer service terminal 13, one or more wireless kitchens service terminal 14, background server 15, one or more kitchens computer 16, a plurality of printer 17 and an a plurality of bar code scanner 18, see accompanying drawing 1 in detail.The utlity model has functions such as wireless calling, wireless dish-order, Video service, SMS communication, restaurant management statistical management.
The utility model has following three purposes.1) improves catering trade service and managerial skills.Data collection that the utility model is powerful and analysis ability can help Catering Management person to control running cost, increase work efficiency; The environment of having dinner that its advanced wireless communication mechanism can make businessman build quiet and tastefully laid out peace and quiet and have good privacy when providing intimate service for client; 2) provide special service for client.Different with at present all catering service systems, the utlity model has service of making friends, SMS notification, individual video and specially put and function such as specialties video display; 3) provide commercial advertisement carousel platform, for catering trade is created new profit growth point and value-added service pattern.
Below be the detailed introduction of composition, function and the operation principle of each equipment in the utility model:
One, wireless network coordinator 10 (seeing accompanying drawing 2) comprises wireless telecommunications processor module 21, internal memory 22, Peripheral Interface module 23, supply module 24 and antenna 25.Internal memory 22, Peripheral Interface module 23 and antenna 25 link to each other with wireless telecommunications processor module 21 respectively.Wireless telecommunications processor module 21 is mainly used in the processing and the ZigBee agreement implementation of wireless signal; Internal memory 22 is mainly used to store the wireless network coordinator communication software that satisfies the ZigBee agreement; Peripheral Interface module 23 is mainly used in communicating by letter between wireless telecommunications processor module 21 and the background server 15; Supply module 24 comprises external power source module and reserve battery, is used for wireless telecommunications processor module 21, internal memory 22 and Peripheral Interface module 23 are powered; Antenna 25 is used for receiving and sending the 2.4GHz radiofrequency signal.
The major function of wireless network coordinator 10 is:
1) foundation, monitoring and the maintenance of whole ZigBee wireless network in the responsible system;
2) receive the service request information that comes from a plurality of radio multimedium customer service terminals 13, and service request information is forwarded to wireless handheld in the waiter's hands part appointment or all orders dishes in the control terminal 12, waiter implements corresponding service according to concrete service request information content then;
3) receive and to come from a plurality of wireless handhelds client's menu information of control terminal 12 of ordering dishes, and, be forwarded to one or more wireless kitchens service terminal 14 then the classification of client's menu information.Wireless kitchen service terminal 14 passes to kitchen computer 16 with the menu information of receiving by Peripheral Interface, and computer 16 control printers 17 in kitchen print the menu that client puts;
4) receive and to come from vegetable state, the vegetable sales promotion of one or more wireless kitchens service terminal 14 or to buy the information that whether clearly to wait, and these information are forwarded to wireless handheld in waiter's hand in real time order dishes in the control terminal 12;
5) receive the wireless handheld come from background server 15 or the waiter's hand command information that control terminal 12 sends of ordering dishes, and these command informations are sent in the radio multimedium customer service terminals 13 part appointment or all.These command informations can comprise a lot of contents, for example: the startup at the welcome interface of hommization, personalization, the electronic multimedia menu in the radio multimedium customer service terminal 13 and the renewal and the Play Control of video content, the customer satisfaction questionnaire, the electronics reckoning, at all clients' notice, at the notice of certain or a few specific consumers, or the like;
6) information that all terminals (comprise radio multimedium customer service terminal 13, wireless handheld order dishes control terminal 12 and wireless kitchen service terminal 14) are sent passes to by Peripheral Interface and goes in the background server 15 so that carry out further data processing, statistics and analysis.
Two, wireless repeater 11 (seeing accompanying drawing 3) comprises wireless telecommunications processor module 31, internal memory 32, Peripheral Interface module 33, supply module 34 and antenna 35.Internal memory 32, Peripheral Interface module 33 and antenna 35 link to each other with wireless telecommunications processor module 31.Wireless telecommunications processor module 31 is mainly used in the processing and the ZigBee agreement implementation of wireless signal; Internal memory 32 is mainly used to store the wireless relay communication software that satisfies the ZigBee agreement; Peripheral Interface module 33 is mainly used in debugging; Supply module 34 comprises external power source module and reserve battery, is used for wireless telecommunications processor module 31, internal memory 32 and Peripheral Interface module 33 are powered; Antenna 35 is used for receiving and sending the 2.4GHz radiofrequency signal.
The major function of wireless repeater 11 be responsible between wireless network coordinator 10 and a plurality of radio multimedium customer service terminal 13, wireless network coordinator 10 and a plurality of wireless handheld is ordered dishes between the control terminal 12, the transfer of the wireless signal between wireless network coordinator 10 and the one or more wireless kitchens service terminal 14.When wireless network coordinator 10 and communication between terminals apart from too far away and can't guarantee communication quality the time, can finish the reliable delivery of wireless signal by one or more levels wireless repeater 11.
Three, the wireless handheld control terminal 12 (seeing accompanying drawing 4) of ordering dishes comprises wireless telecommunications processor module 401, application processor module 402, usb interface module 403, infrared communication module 404, touch/liquid crystal display screen module 405, memory card interface module 406, microphone/speaker interface module 407, prompting module 408, supply module 409, application processor internal memory 410, communication processor internal memory 411, antenna 412 and peripheral hardware expansion connection module 413.Wireless telecommunications processor module 401 is mainly used in the processing and the ZigBee agreement implementation of wireless signal; Communication processor internal memory 411 is mainly used to store the wireless handheld that satisfies the ZigBee agreement control terminal communication software of ordering dishes; Application processor module 402 is mainly used in the execution of the application software of ordering dishes; Application processor internal memory 410 is mainly used in stores order dishes application software and other user software; Prompting module 408 can come reminding service person to receive information on services or note with sound, vibration or luminous mode; Usb interface module 403 is mainly used in order dishes communication between control terminal and the external equipment of wireless handheld, also can be used as the function that charging port provides charging simultaneously; Infrared communication module 404 is used for order dishes control terminal and other external equipment of wireless handheld and communicates by infrared mode; Touch/liquid crystal display screen module 405 is mainly used in the input and the demonstration of various information; Memory card interface module 406 is used for read-writes of storage card at random such as SD/MMC; Microphone/speaker interface module 407 is used to connect external earphone// loud speaker; Peripheral hardware expansion connection module 413 can be used for expansion and connect other function card, such as WiFi, 2G/2.5G/2.75G/3G digital mobile phone expansion card or the like; Antenna 412 is used for receiving and sending the 2.4GHz radiofrequency signal; Supply module 409 is used for providing suitable voltage to all correlation modules.
The order dishes major function of control terminal 12 of wireless handheld is:
1) sends client's menu information, seat lastest imformation etc. to wireless network coordinator 10;
2) receive customer service solicited message, seat lastest imformation, vegetable state information, the vegetable sales promotion that forwards by wireless network coordinator 10 or buy the information that whether clearly to wait;
3) receive the related announcement that background server 15 sends by wireless network coordinator 10;
4) by the mode of ZigBee wireless network or infrared communication radio multimedium customer service terminal 13 is controlled.
5) can carry out communication by way of short messages with order dishes control terminal 12 or all radio multimedium customer service terminal 13 and wireless kitchen service terminal 14 of background server 15, other wireless handheld.
Four, radio multimedium customer service terminal 13 (seeing accompanying drawing 5) comprises wireless communication process device module 501, multimedia processor module 502, digital TV receiver module 503, microphone/speaker module 504, memory card interface module 505, touch/liquid crystal display screen module 506, infrared communication module 507, usb interface module 508, ethernet interface module 509, peripheral hardware expansion connection module 510, a plurality of video control buttons 511, hard disk 512, multimedia processor internal memory 513, supply module 514, communication processor internal memory 515, a plurality of call service buttons 516 and antenna 517.Wireless telecommunications processor module 501 is mainly used in the processing and the ZigBee agreement implementation of wireless signal; Communication processor internal memory 515 is mainly used to store the radio multimedium customer service terminal communication software that satisfies the ZigBee agreement; Multimedia processor module 502 is mainly used in the execution of multimedia application software and the playback process of video content; Multimedia processor internal memory 513 is mainly used in storage multimedia application software and partial video play content; Hard disk 512 is mainly used in deposits video-frequency playing content, such as advertisement; Digital TV receiver module 503 is used for the receiving digital television program; Usb interface module 508 is mainly used in the communication between radio multimedium customer service terminal and the external equipment; Infrared communication module 507 is used for radio multimedium customer service terminal and other external equipment communicates by infrared mode; Touch/liquid crystal display screen module 506 is mainly used in the demonstration of video content and the input of information; Memory card interface module 505 is used for read-writes of storage card at random such as SD/MMC; Microphone/speaker module 504 is used for the input and output of sound; Ethernet interface module 509 is mainly used in the communication between radio multimedium customer service terminal and the external equipment; Peripheral hardware expansion connection module 510 can be used for expansion and connect other function card, such as WiFi, 2G/2.5G/2.75G/3G digital mobile phone expansion card or the like; A plurality of video control buttons 511 are used for the selection of client to the multimedia video menu; A plurality of call service buttons 516 are used for client and send corresponding service request information; Antenna 517 is used for receiving and sending the 2.4GHz radiofrequency signal; Supply module 514 is used for providing suitable voltage to all correlation modules.
The major function of radio multimedium customer service terminal 13 is:
1) client sends service request information to wireless network coordinator 10 by a plurality of call service buttons 516 (such as ordering dishes, add water, serve, check etc.);
2) client by a plurality of video control buttons 511 (such as confirm, withdraw from, upper and lower, left and right etc.) or touch-screen 506 browse multilingual electronic multimedia menu according to demand and answer the customer satisfaction questionnaire; Further, client can be by touch-screen 506 and relevant literal Input Software, and the service quality in dining room, dish quality etc. are made electronic message leaving; This message will be sent to background server 15 and relevant personnel in real time;
3) mode by ZigBee wireless network or infrared communication receives and comes from the order dishes various instructions of control terminal 12 of wireless network coordinator 10 or wireless handheld, comprise the startup at the welcome interface of hommization, personalization, the renewal of electronic multimedia menu and video content and Play Control, the customer satisfaction questionnaire, the electronics reckoning, at all clients' notice, at the notice of certain or a few specific consumers, or the like;
4) can carry out communication by way of short messages with order dishes control terminal 12 or background server 15 of other radio multimedium customer service terminal 13, all wireless handheld.This communication modes provides the intercourse platform of a close friend, civilization, fashion, can be applied in the multiple occasion, such as the friend-making activity;
5) provide the multimedia commercial advertisement service that wheel is broadcast;
6) can be according to client's particular requirement, the atmosphere when the own recorded program of broadcast client is had a dinner with increase is such as in birthday party;
7) can add the function of received television program by demand.
Five, wireless kitchen service terminal 14 (seeing accompanying drawing 6) comprise wireless communication process device module 61, internal memory 62, Peripheral Interface module 63, supply module 64 and antenna 65.Internal memory 62, Peripheral Interface 63 and antenna 65 link to each other with wireless telecommunications processor module 61.Wireless telecommunications processor module 61 is mainly used in the processing and the ZigBee agreement implementation of wireless signal; Internal memory 62 is mainly used to store the wireless kitchen service terminal communication software that satisfies the ZigBee agreement; Peripheral Interface module 63 is mainly used in communicating by letter between wireless telecommunications processor module 61 and the kitchen computer 16; Supply module 64 comprises external power source module and reserve battery, is used for wireless telecommunications processor module 61, internal memory 62 and Peripheral Interface module 63 are powered; Antenna 65 is used for receiving and sending the 2.4GHz radiofrequency signal.
The major function of wireless kitchen service terminal 14 is:
1) receives client's menu information that wireless network coordinator 10 forwards, and these menu informations are printed by kitchen computer 16 and printer 17;
2) send vegetable state, vegetable sales promotion or buy and whether clearly to wait information to wireless network coordinator 10.
Six, background server 15 is common commercial server, and its major function is:
1) by wireless network coordinator 10, whole ZigBee wireless network and all terminals are managed, monitors and safeguard;
2) manage, safeguard the database that all are relevant, such as menu information database, seat information database, inventory database, multimedia advertising database etc.;
3), can carry out communication with way of short messages with order dishes control terminal 12 and wireless kitchen service terminal 14 of all radio multimedium customer service terminal 13, wireless handheld by wireless network coordinator 10.
4) to the information that sends from all terminals handle, statistics and analysis, and corresponding form is provided on demand the dining room manager.
Seven, kitchen computer 16 is common business computer, and its major function is:
1) accept wireless kitchen service terminal 14 and give next client's menu information, and the control printer prints is come out;
2) accept the scanning result of bar code scanner 18, and it is passed to wireless kitchen service terminal 14;
3) as the background computer of wireless kitchen service terminal 14, the kitchen staff can be by this computer with the vegetable sales promotion or buy and whether clearly to wait information to send to Wi-Fi telegon 10, and is forwarded to wireless handheld in waiter's hand by it and orders dishes and go in the control terminal 12.
Eight, printer 17 is common commercial printer, and its major function is to print client's contents such as menu, reckoning and various operating statements.
Nine, bar code scanner 18 is common commercial bar code scanner, its major function is the pairing bar code of each vegetable that scanning and printing comes out, and in a kind of mode efficiently the current state of this vegetable is sent to wireless network coordinator 10 and background server 15 by wireless kitchen service terminal 14.
In the utility model, order dishes wireless telecommunications processor module 401 in the control terminal 12 and the wireless telecommunications processor module 501 in the radio multimedium customer service terminal 13 of wireless handheld can comprise microcontroller (MCU), also can not comprise MCU, receive and the emission function module but must comprise radiofrequency signal.When wireless telecommunications processor module (401 and 501) when not comprising MCU, application processor module 402 will be used to move and ZigBee agreement and the relevant communication software of 802.15.4 standard with multimedia processor module 502.
In the utility model, a plurality of call service buttons (516) in the radio multimedium customer service terminal 13 and the realization of a plurality of video control button (511) can be the physical hardware entities, also can be the virtual bench of realizing by software.When the virtual bench realized for software, client can send corresponding service request information by the button icon of clicking on the touch/LCD screen.
In the utility model, antenna 25,35,412,517 and 65 can be metal antenna, ceramic antenna or PCB antenna.
The utility model utilizes ZigBee wireless communication technology and multimedia treatment technology, and the basic service and the increased value service system of a complete function is provided for food service industry.Compare with existing procucts in the market, advantage of the present utility model is mainly reflected in following several respects:
1) made up a complete basic food and beverage sevice platform that comprises wireless dish-order and wireless calling service.This platform organically links together client, waiter, kitchen staff, total platform staff and Catering Management person, and a kind of omnibearing real-time interactive mechanism is provided, and has greatly improved the food and beverage sevice level.
2) made up a platform that special service can be provided for client, such as friend-making activity, SMS notification, individual video specially put, multilingual electronic multimedia menu and specialties video display etc.The restaurant management person can utilize this platform to provide under the situation that does not increase additional investment and specialize, the service of differentiation.
3) made up a platform that can provide value added service for food service industry.The catering trade service location is a public place that flow of the people is bigger.The advertisement broadcasting function that utilizes native system to provide, the restaurant management person can not increase additional investment, not influence and excavate a new source of profit under the situation of normal business.
4) system has powerful data collection and analysis ability.Except common vegetable shipment amount and business amount of money statistics, system can also provide the statistical analysis of many other types, such as the welcome degree of each vegetable, client to the evaluation of service quality, client's whole satisfaction, client's time for eating meals distribute, client's consumption habit, reasonably attendant's number and amount of seats or the like.The analysis result that the restaurant management person provides according to system can effectively improve management environment, in time make science decision, the practical operation level that improves, and finally reaches the purpose that promotes operating income and reduce running cost.
5) system has adopted the ZigBee wireless communication technology, and one of its characteristics are low-power consumption, low cost.In addition, the ZigBee agreement is used and is exempted from the frequency range (2.4GHz) of license, and these factors make whole system with low cost.
6) wireless network based on the ZigBee agreement has powerful adaptivity and self-healing ability.Networking flexibility and network capacity are big, can cross over very big physical space.As long as in the coverage of wireless network, all types of terminals in the system can be according to actual needs shift position and can not influence communication quality arbitrarily, be very easy to user's use, and also reduced the installation and maintenance complexity of system simultaneously.
7) the ZigBee agreement has adopted data integrity inspection, encryption function and affirmation mode to communicate by letter, and has fully guaranteed all information send and receive in the system reliability, fail safe and accuracy.
8) the ZigBee agreement is based on a kind of international wireless communication technology standard of 802.15.4 wireless standard.Adopt the ZigBee consensus standard to make up wireless food and beverage sevice network, help seamless from now on integrated other and adopt the equipment of ZigBee technology,, thereby reach the existing purpose of investing of protection restaurant management person such as lighting switch, smoke detector etc.
Description of drawings
Fig. 1 is the system architecture diagram based on the wireless interactive multimedia food and beverage sevice management system of ZigBee agreement
Fig. 2 is the wireless network coordinator based on the ZigBee agreement
Fig. 3 is the wireless repeater based on the ZigBee agreement
Fig. 4 is the control terminal of ordering dishes based on the wireless handheld of ZigBee agreement
Fig. 5 is the radio multimedium customer service terminal based on the ZigBee agreement
Fig. 6 is the wireless kitchen service terminal based on the ZigBee agreement
Fig. 7 is the band visitor workflow schematic diagram of taking a seat
Fig. 8 is the workflow schematic diagram of ordering dishes
Fig. 9 is checkout workflow schematic diagram
Figure 10 is SMS notification, service of making friends workflow schematic diagram
Embodiment
In the utility model, comprise a wireless network coordinator 10, a plurality of wireless repeater 11, a plurality of wireless handheld order dishes control terminal 12, a plurality of radio multimedium customer service terminal 13, one or more wireless kitchens service terminal 14, background server 15, one or more kitchens computer 16, a plurality of printer 17 and an a plurality of bar code scanner 18 based on the wireless interactive multimedia food and beverage sevice management system (seeing accompanying drawing 1) of ZigBee agreement.
In the utility model, wireless network coordinator (seeing accompanying drawing 2) comprises wireless communication process device module 21, internal memory 22, Peripheral Interface module 23, supply module 24 and antenna 25.
In the utility model, wireless repeater (seeing accompanying drawing 3) comprises wireless communication process device module 31, internal memory 32, Peripheral Interface module 33, supply module 34 and antenna 35.
In the utility model, the wireless handheld control terminal (seeing accompanying drawing 4) of ordering dishes comprises wireless communication process device module 401, application processor module 402, usb interface module 403, infrared communication module 404, touch/liquid crystal display screen module 405, memory card interface module 406, microphone/speaker interface module 407, prompting module 408, supply module 409, application processor internal memory 410, communication processor internal memory 411, antenna 412 and Peripheral Interface module 413.
In the utility model, radio multimedium customer service terminal (seeing accompanying drawing 5) comprises wireless communication process device module 501, multimedia processor module 502, digital TV receiver module 503, microphone/speaker module 504, memory card interface module 505, touch/liquid crystal display screen module 506, infrared communication module 507, usb interface module 508, ethernet interface module 509, peripheral hardware expansion connection module 510, a plurality of video control buttons 511, hard disk 512, multimedia processor internal memory 513, supply module 514, communication processor internal memory 515, a plurality of call service buttons 516 and antenna 517.
In the utility model, wireless kitchen service terminal (seeing accompanying drawing 6) comprises wireless communication process device module 61, internal memory 62, Peripheral Interface module 63, supply module 64 and antenna 65.
In the utility model, background server 15, kitchen computer 16, printer 17 and bar code scanner 18 are common commercial server, business computer, commercial printer and commercial bar code scanner.
In the utility model, wireless communication process device module 21,31,401,501 and 61 can adopt the communication chip/module of any ZigBee of satisfying agreement and 802.15.4 wireless standard, such as the CC2430 of TI company, the MC1321x series of Freescale company, the JN5121/JN513x series of Jennic company, the EM250 of Ember company, or the like.Application processor module 402 can be the OMAP series of TI company, the i.MX series of Freescale company, the S3C2410/S3C2440 of Samsung company, the PXA series of Intel Company, or the like.Multimedia processor module 502 can be EM851x series, the Alchemy AU1200 of AMD, the PXA27x series of Intel Company, the DM320 series of TI company, the i.MX31 of Freescale company, the SPCA536 of Ling Yang company of SigmaDesigns company, or the like.
The scene of typically having a dinner can be divided into several stages such as the band visitor takes a seat, orders dishes, cooks and serves, has a dinner, checkout, uses the relevant device of native system to finish corresponding work in each stage.To workflow based on the wireless interactive multimedia food and beverage sevice management system of ZigBee agreement be described with several concrete examples below.In these examples, between our assumed wireless network coordinator and the radio multimedium customer service terminal, wireless network coordinator and wireless handheld is ordered dishes between the control terminal, can directly finish reliable and stable wireless signal transfer between wireless network coordinator and the wireless kitchen service terminal, thereby do not need wireless repeater.But in actual environment, need use wireless repeater to reach purpose stable, reliable wireless transmission according to specific circumstances.
Example one: the band visitor takes a seat
1, after client comes into hotel entry, waiter recognizes taking/free time/predetermined case of all table tops by checking the seat information database that wireless handheld in the hand is ordered dishes in control terminal 12 internal memories, and according to the client's that has dinner number and information such as the position of wishing to sit (halls, deck, still private room) take client to suitable seat, then with seat lastest imformation (being that certain number table top is occupied) by wireless handheld order dishes control terminal 12 send to wireless network coordinator 10 (as in the accompanying drawing 7 1. shown in).
2, after wireless network coordinator 10 is received the seat lastest imformation, on the one hand it is passed to background server 15 (as in the accompanying drawing 7 2. shown in), also simultaneously this information is transmitted on the other hand wireless handheld in other waiter's hand order dishes control terminal 12 (as in the accompanying drawing 7 3. shown in) so that upgrade the seat information database in time.
3, after client takes a seat, waiter can by the wireless handheld in the hand order dishes control terminal 12 with the mode of infrared communication (as in the accompanying drawing 7 4. shown in) or ZigBee network (in accompanying drawing 7 5. and 6.) control the video playback of radio multimedium customer service terminal 13, such as the welcome interface that starts hommization, personalization, or switch to the main menu of radio multimedium customer service terminal 13, or be directly switch to the key frame of electronic multimedia menu, or the like.
4, leave behind the last tea of waiter, the wait client sends by radio multimedium customer service terminal 13 and orders dishes or other service request.
Example two: order dishes
1, client uses multilingual electronic multimedia menu or conventional printing menu on the radio multimedium customer service terminal 13 to select dish.After having determined dish, client presses on the radio multimedium customer service terminal " ordering dishes " button of 13, this information on services is forwarded to wireless handheld in the waiter's hands part appointment or all by wireless network coordinator 10 and orders dishes in the control terminal 12 by (in accompanying drawing 8 1. and 2.), and waiter has browsed information and helped to order dishes in face of the client afterwards.This information on services also be passed to simultaneously background server 15 for the data analyses statistics (as in the accompanying drawing 8 3. shown in).
2, in the process of ordering dishes, waiter by wireless handheld order dishes infrared communication function in the control terminal 12 (as in the accompanying drawing 8 4. shown in) or ZigBee network remote control radio multimedium customer service terminal 13, apace the interested vegetable information of client is presented on the screen of radio multimedium customer service terminal 13 and watches, compare, select, such as picture, price, raw material composition, way and the taste etc. of vegetable for client.
3, if certain course bought clearly, the kitchen staff can by kitchen computer 16 and wireless kitchen service terminal 14 with this information issue wireless network coordinator 10 (as in the accompanying drawing 8 5. shown in).After wireless network coordinator 10 is received information, on the one hand it is passed to background server 15 (as in the accompanying drawing 8 6. shown in), also send it to simultaneously on the other hand all wireless handhelds order dishes control terminal 12 and radio multimedium customer service terminal 13 (as in the accompanying drawing 8 7. shown in).Like this, waiter and client just can recognize that whether clearly vegetable buy information in the very first time, thereby save the order time.
4, after client has order dish, waiter with information such as table number, client's number and client's menu by wireless handheld order dishes control terminal 12 issue wireless network coordinator 10 (as in the accompanying drawing 8 8. shown in).After wireless network coordinator 10 is received information, on the one hand it is passed to background server 15 (as in the accompanying drawing 8 9. shown in), also simultaneously it is transmitted on the other hand wireless kitchen service terminal 14 (as in the accompanying drawing 8 10. shown in), under the control of kitchen computer 16, client's menu is printed then.
5, wait for that waiter serves and the ensuing process of having dinner in, client can appreciate the video frequency program on radio multimedium customer service terminal 13 screens.If need other service (such as Jia Shui, with dish etc.), client can be at any time comes notification service person's (in accompanying drawing 8 1. and 2.) by a plurality of service button on the radio multimedium customer service terminal 13.
Example three: checkout
When 1, finishing, determining checkout when client has a dinner, press " checkout " button on the radio multimedium customer service terminal 13.This information on services is sent to wireless network coordinator 10 and background server 15 (in accompanying drawing 9 1. and 2.).After background server 15 is received checkout information, calculate total consumption amount of money automatically, then this information is sent and is presented on the screen of corresponding radio multimedium customer service terminal 13 by (in accompanying drawing 9 3. and 4.) according to information such as discounts.Background server 15 is also controlled printer 17 simultaneously and is printed the consumption bill.
2, client's checkout information on services also be forwarded to simultaneously wireless handheld in waiter's hand order dishes control terminal 12 (as in the accompanying drawing 9 5. shown in).Waiter arrives corresponding seat toe lasting shopper checkout according to the information of receiving.
3, in the process of checkout, client can answer the customer satisfaction questionnaire by radio multimedium customer service terminal 13, even also can import electronic message leaving.These information will be sent in the background server 15 in real time goes (as in the accompanying drawing 9 6. shown in).
4, after client leaves the table, waiter sends to wireless network coordinator 10 and background server 15 (in accompanying drawing 9 7. and 8.) by the control terminal 12 of ordering dishes of the wireless handheld in the hand with " table top free time " information.Background server 15 is according to the seat information database in this information updating hard disk, these terminals then the seat lastest imformation sent to all wireless handhelds control terminal 12 (in accompanying drawing 9 9. and 10.) of ordering dishes by wireless network coordinator 10, so that can be upgraded the seat information database in its internal memory in time.
Example four: SMS notification, service of making friends
1, in the restaurant in the business hours, if the restaurant manager wishes promptly to notify all attendants with certain bar message, he can send to all wireless handhelds order dishes control terminal 12 and wireless kitchen service terminal 14 (in accompanying drawing 10 1. and 2.) by background server 15 and wireless network coordinator 10 with way of short messages with this message.Equally, if the restaurant manager is the client that wishes certain bar message is promptly notified all or part appointment, can note be sent in all or part radio multimedium customer service terminal 13 by same mode and go in (in accompanying drawing 10 3. and 4.).
2,, can greeting be sent in the other side's the radio multimedium customer service terminal 13 by the radio multimedium customer service terminal 13 on the own table top and go in (in accompanying drawing 10 5. and 6.) if the client on certain table top wishes to be familiar with client on other table top.Therefore, this platform provides the friend-making mode of a kind of gracefulness, civilization, fashion.
Claims (4)
1. based on the wireless interactive multimedia food and beverage sevice management system of ZigBee agreement, it is characterized in that comprising wireless network coordinator (10), a plurality of wireless repeater (11), a plurality of wireless handheld order dishes control terminal (12), a plurality of radio multimedium customer service terminals (13), one or more wireless kitchen service terminals (14), background server (15), one or more kitchens computers (16), a plurality of printer (17) and a plurality of bar code scanner (18):
Wireless network coordinator (10) comprises wireless telecommunications processor module (21), internal memory (22), Peripheral Interface module (23), supply module (24) and antenna (25), internal memory (22), Peripheral Interface module (23) and antenna (25) link to each other with wireless telecommunications processor module (21) respectively, and supply module (24) is to wireless telecommunications processor module (21), internal memory (22) and Peripheral Interface module (23) power supply;
Wireless repeater (11) comprises wireless telecommunications processor module (31), internal memory (32), Peripheral Interface module (33), supply module (34) and antenna (35), internal memory (32), Peripheral Interface (33) and antenna (35) link to each other with wireless telecommunications processor module (31) respectively, and supply module (34) is given wireless telecommunications processor module (31), internal memory (32) and Peripheral Interface module (33) power supply;
The wireless handheld control terminal (12) of ordering dishes comprises wireless telecommunications processor module (401), application processor module (402), usb interface module (403), infrared communication module (404), touch/liquid crystal display screen module (405), memory card interface module (406), microphone/speaker interface module (407), prompting module (408), supply module (409), application processor internal memory (410), Communication processor internal memory (411), antenna (412) and peripheral hardware expansion connection module (413), antenna (412), prompting module (408), Communication processor internal memory (411) links to each other with wireless telecommunications processor module (401) respectively with application processor module (402), application processor internal memory (410), usb interface module (403), infrared communication module (404), touch/liquid crystal display screen module (405), memory card interface module (406), microphone/speaker interface module (407), prompting module (408), peripheral hardware expansion connection module (413) links to each other with application processor module (402) respectively with wireless telecommunications processor module (401), and supply module (409) is given above-mentioned all module for power supply;
Radio multimedium customer service terminal (13) comprises wireless telecommunications processor module (501), multimedia processor module (502), digital TV receiver module (503), microphone/speaker module (504), memory card interface module (505), touch/liquid crystal display screen module (506), infrared communication module (507), usb interface module (508), ethernet interface module (509), peripheral hardware expansion connection module (510), a plurality of video control buttons (511), hard disk (512), multimedia processor internal memory (513), supply module (514), Communication processor internal memory (515), a plurality of call service buttons (516) and antenna (517), Communication processor internal memory (515), a plurality of call service buttons (516), antenna (517) links to each other with wireless telecommunications processor module (501) respectively with multimedia processor module (502), digital TV receiver module (503), microphone/speaker module (504), memory card interface module (505), touch/liquid crystal display screen module (506), infrared communication module (507), usb interface module (508), ethernet interface module (509), peripheral hardware expansion connection module (510), a plurality of video control buttons (511), hard disk (512), multimedia processor internal memory (513) links to each other with multimedia processor module (502) respectively with wireless telecommunications processor module (501), and supply module (514) is given above-mentioned all module for power supply;
Wireless kitchen service terminal (14) comprises wireless telecommunications processor module (61), internal memory (62), Peripheral Interface module (63), supply module (64) and antenna (65), internal memory (62), Peripheral Interface (63) and antenna (65) link to each other with wireless telecommunications processor module (61), and supply module (64) is given wireless telecommunications processor module (61), internal memory (62) and Peripheral Interface module (63) power supply.
2. the wireless interactive multimedia food and beverage sevice management system based on the ZigBee agreement according to claim 1, it is characterized in that wireless telecommunications processor module (401 and 501) can comprise microcontroller (MCU), also can not comprise MCU, receive and the emission function module but must comprise radiofrequency signal.
3. the wireless interactive multimedia food and beverage sevice management system based on the ZigBee agreement according to claim 1 is characterized in that antenna (25,35,412,517 and 65) can be metal antenna, ceramic antenna or PCB antenna.
4. the wireless interactive multimedia food and beverage sevice management system based on the ZigBee agreement according to claim 1 is characterized in that radio multimedium customer service terminal (13) can comprise digital TV receiver module (503).
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| Application Number | Priority Date | Filing Date | Title |
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| CNU2007201187788U CN201114174Y (en) | 2007-03-02 | 2007-03-02 | Wireless interdynamic multimedia administrative system for food and rink service based on ZigBee protocol |
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| CNU2007201187788U CN201114174Y (en) | 2007-03-02 | 2007-03-02 | Wireless interdynamic multimedia administrative system for food and rink service based on ZigBee protocol |
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