CN110807692A - Intelligent sale system of restaurant - Google Patents
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- CN110807692A CN110807692A CN201911064169.2A CN201911064169A CN110807692A CN 110807692 A CN110807692 A CN 110807692A CN 201911064169 A CN201911064169 A CN 201911064169A CN 110807692 A CN110807692 A CN 110807692A
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Abstract
The invention relates to an intelligent regulation and control system for purchasing food materials and selling dishes in a restaurant, aiming at solving the problems that the purchasing quantity of the food materials in the restaurant is unreasonable, the food materials are hoarded and wasted, the condition of customer satisfaction degree is investigated, the real-time monitoring on the storage environment of the food materials is realized, the data statistics on the sales quantity and the good evaluation degree of all dishes on shelves in the restaurant is realized, a trend graph comprising the satisfaction degree, the sales quantity and other elements is formed, the elements are synthesized to carry out macroscopic adjustment and management on each link of the restaurant, the formation of dynamic balance between purchasing and selling is ensured, the food materials are fresh, the waste of the food materials is avoided, a merchant can adjust the selling mode through the feedback of a customer, the effects of high customer satisfaction degree, high sales volume, fresh dishes and waste reduction are achieved, and the scientific management of the restaurant is realized.
Description
Technical Field
The invention relates to an intelligent regulation and control system for food purchase and dish sale of a restaurant, which ensures that a dynamic balance is formed between purchase and sale, ensures the freshness of food materials, avoids the waste of food materials, and can adjust a sale mode through the feedback of a consumer by a merchant, thereby achieving the effects of high customer satisfaction, high sale amount, fresh dishes and waste reduction and realizing the scientific management of the restaurant.
Technical Field
Food safety is a hot topic in modern society. Food safety problems in the catering industry are frequently seen in society, and the phenomenon that food materials are not fresh and even overdue and go bad emerges endlessly. This also becomes a key factor affecting restaurant public praise and turnover. In the aspect of food material stocking, many restaurants do not have the consciousness that the food material stocking is reasonable, or only have manual operation in a conscious way, and the process is tedious and unscientific.
Therefore, a scientific purchasing and selling mode is provided for the restaurant, mutual connection among three links of selling, managing and storing is realized, and macroscopic adjustment is carried out through feedback among the three links, so that restaurant management is more intelligent and effective, and the problem can be effectively solved. The information fed back by the customer is adjusted in time, so that scientific operation of the restaurant can be realized and the safety and health of the customer can be ensured.
Purchasing is the first step in restaurant operations. The purchasing work is an important link related to restaurant cost control, and is carried out in two parts on the problem of regular goods feeding: firstly, raw materials which can possibly bring forward goods such as dry goods (fish maw, vermicelli, starch and the like), seasonings (tomato sauce, hot pepper, white sugar and the like), cigarettes, wine and standby articles are properly brought forward to ensure stock quantity under the condition of preventing excessive overstock or disfavor; secondly, the required articles of each department of the enterprise in the same day are ensured. In order to ensure that fresh fish, water vegetables, bean products and fresh marine products used in a kitchen are purchased in the morning, and due to timeliness, the fresh fish, water vegetables, bean products and fresh marine products must be purchased at regular time in order to ensure the freshness of raw materials.
The sale is a crucial step of restaurant operation, the business amount of a restaurant is determined by the quality of a sale mode, the dishes provided by the restaurant are fresh and delicious, more customers can obtain good comments, a good word of mouth is provided for the restaurant, the realization of an active promotion process is inseparable from the density of the fresh and delicious dishes provided by the restaurant, customer satisfaction degree investigation is carried out, the poor-rating dishes are actively improved, the good-rating dishes are actively publicized, the popularity of the restaurant is improved, and more benefits are provided for the restaurant.
In order to enable the amount of food materials to be purchased to be more reasonable, a more scientific and effective marketing mode with more functions is provided for restaurants, a comprehensive overall and scientific planning system for feeding back food material purchasing information, food material using information, food material freshness and good and bad comment of dishes is established, and the restaurants can be managed efficiently and orderly.
The technology is updated, the Internet of things, big data, two-dimensional codes, 5G, artificial intelligence and the like lay a solid foundation for intelligent management of restaurants, various food materials used by the restaurants are classified, planned, recorded and managed by the Internet of things, the big data and the like, freshness is guaranteed, and interconnection with a restaurant sales system is established; and the central processing unit is used for carrying out macroscopic adjustment and reasonable algorithm realization, so that mutual adjustment between selling and purchasing food materials is ensured. The profit is maximized, and the phenomenon that food materials are wasted due to the problem of sales is avoided; the satisfaction condition of a customer can be conveniently obtained by using the two-dimensional code, and the customer can approve dishes of the self-mind apparatus, give disliked dish bad comments and propose suggestions for restaurants by identifying the two-dimensional code; the method comprises the steps of monitoring purchased food materials in real time through artificial intelligence, and feeding back various basic indexes of a storage environment, including temperature, humidity, gas concentration and the like, to a food material management system in real time; the generation of the 5G emerging technology further ensures the speed of the information transmission and query, and ensures that the efficiency of the information transmission and the efficiency of consumers in a large amount of query processes can be kept high.
Disclosure of Invention
The method and the device aim to solve the problems that the purchase quantity of food materials in a restaurant is unreasonable, food material is hoarded and wasted, survey on the satisfaction degree condition of customers is realized, real-time monitoring on the storage environment of the food materials is realized, data statistics on the sales volume and the good evaluation degree of all dishes on shelves in the restaurant is realized, a trend graph comprising the satisfaction degree, the sales volume and other elements is formed, and the elements are integrated to conduct macroscopic adjustment and management on all links of the restaurant.
The invention discloses an intelligent restaurant sale system, which comprises:
the central processing unit reasonably calculates the information through a built-in big data algorithm;
the intelligent storage system monitors the environment of the warehouse in real time and guarantees the freshness of food materials;
the function monitoring module monitors the operation condition of each module in the intelligent storage system in real time;
the food material management system intelligently adjusts the goods input and the sales of the used food materials;
the dish satisfaction survey code module can store and summarize the evaluation of the customers on the dishes;
the alarm system gives an alarm when the food materials are stored and sold out of problems;
and the mobile terminal query module queries various sold data in real time.
Furthermore, intelligence storage system, its characterized in that is including eating material quantity statistics module, the storage module of eating the material, temperature and humidity detection module, illumination detection module, water quality testing module, gaseous detection module, will eat the different regions of material partition difference of material storage condition and store, carry out the monitoring and the regulation of factors such as temperature, humidity, illumination, gas concentration to these regions respectively, when storage condition unsatisfied storage condition, feed back to central processing unit in real time, control intelligence storage system realizes automatically regulated.
Furthermore, the food material management system is characterized in that the system receives feedback information which is obtained by analyzing the feedback information by the central processing unit and comprises customer satisfaction and the food material management system, adjusts a sales plan according to the feedback information, and increases the sales volume of the dishes, forms special dishes and processes the poor-rated dishes according to the changed sales plan in a planned way.
Furthermore, the dish satisfaction survey code module is characterized in that the customer satisfaction information and suggestion are gathered, the summary result is sent to the central processing unit for data analysis, the scanning of the two-dimensional code for data acquisition becomes one of the most convenient and effective data acquisition modes at present, and the customer can scan the two-dimensional code attached to the dish through a mobile phone for satisfaction feedback and suggestion filling, and feeds the information back to the central processing unit.
Furthermore, the alarm module is characterized in that when the storage amount of the food materials is too much or not enough, the food materials are stopped for sale, and the customer gives out a bad comment, the alarm module can give out early warning to remind a manager of reasonable arrangement.
Furthermore, the mobile terminal query module is characterized by comprising a mobile phone APP, a Web website and the like, all information processed and formed by the central processing unit can be transmitted to the cloud platform, a manager can visually check the information through the mobile terminal query module, and the manager can adjust the sale mode of the restaurant according to the checked information.
The invention can also realize real-time monitoring and condition feedback of the food material storage environment, different food materials have different requirements on indexes such as temperature, humidity, oxygen concentration and the like, the acquisition and information feedback of the indexes such as the temperature, the humidity, the oxygen concentration and the like of the storage environment can be fed back to the central processing unit in real time through the singlechip, when the storage environment does not meet the storage requirement, the central processing unit sends an instruction to the food material management system to be adjusted through the temperature and humidity adjusting module, and when the adjusting system fails, an alarm system is started to manage people to select and process the problem in time, so that the food material storage environment is ensured to.
Customer fills in satisfaction and suggestion to the dish through scanning dish two-dimensional code, dish satisfaction investigation code module gathers, gather and give central processing unit with information transfer, central control system carries out data analysis and sends corresponding regulation instruction to eating material management system and sales system, when the sales volume of a certain dish is the decline trend probably the phenomenon that the material is hoarded too much or the reserves in warehouse can not satisfy the sale of current dish, central processing unit issues the instruction to eating material management system and sales system, and start alarm system, suggestion purchase platform in time supplements the material of eating or the timely adjustment sales mode of suggestion sales system.
Wherein, the connection mode among all parts in the restaurant management system is as follows: the output ends of the intelligent storage system, the food material management system, the function monitoring module and the dish satisfaction survey code module are all connected with the input end of the central processing unit; the output end of the central processing unit is connected with the input end of the alarm system; the output end of the intelligent storage system is connected with the input end of the function monitoring module; the output end of the function monitoring module is connected with the input end of the central processing unit; the output end of the alarm system is connected with the intelligent storage system, the mobile terminal query module and the input end of the food material management system; the mobile terminal query module is connected with the central processing unit in a bidirectional mode.
Due to the adoption of the technical scheme, the invention has the following advantages.
The method strictly controls the storage link of the food materials, ensures that all elements stored in the food materials meet the storage standard, can be timely adjusted when the storage environment changes, prolongs the quality guarantee period of the food, and keeps the food materials fresh, thereby ensuring the food safety and improving the satisfaction degree of customers.
The purchase of food materials is more scientific, the missing goods list and the quantity can be automatically listed through the feedback of the food material management system, the purchase is avoided being too frequent, the purchase quantity also accords with the sales requirement of the current stage as much as possible, and meanwhile, the deterioration waste of the food materials is also avoided.
The merchant can monitor all data information sent to the central processing unit by the mobile phone APP and obtain related suggestions, obtain information including product sales volume, satisfaction degree trend graph and the like, and make corresponding countermeasures. The management of the restaurant is more scientific.
The central processor and the intelligent sale system can send out an alarm to the intelligent storage module and the intelligent sale system through the alarm system and prompt corresponding measures to be taken.
Drawings
Fig. 1 is an overall restaurant management system hardware block diagram.
FIG. 2 is a block diagram of an intelligent storage module including feedback and negative feedback with respect to a central processing unit.
Fig. 3 is a connection block diagram of the alarm system and its accessory modules.
Detailed Description
The functions of the central processing unit, the intelligent storage system, the food material management system, the dish satisfaction survey code module, the alarm system and the mobile terminal query module in actual operation are described one by one.
Example 1: the function realization method of the central processing unit.
The central processing unit is the core of the intelligent restaurant management system, realizes the comprehensive management of all parts in food material storage management and sales and customer feedback through the central processing unit, and has the main functions of: receiving information fed back by the function monitoring module, recording the running condition of the intelligent storage module, adjusting the change and giving a fault alarm; receiving information about food material storage amount fed back by a food material management system, feeding back the information to an intelligent sales system and a mobile phone APP, enabling the intelligent sales system to specify a corresponding sales plan and display the received and processed information to the mobile phone APP; receiving customer satisfaction information processed by the dish satisfaction survey code module, processing the information, and giving corresponding sales suggestions; receiving the dish selling condition fed back by the intelligent selling system, analyzing and judging whether the dish selling condition accords with a selling plan, and feeding back the dish selling condition to the alarm system if the dish selling condition does not accord with the selling plan; the information that central processing unit accepted and after handling all stores through the cloud platform, and managers can look over APP through mobile terminal and carry out further adjustment.
Example 2: the function realization method of the intelligent storage system.
The intelligent storage system mainly comprises two parts of food material quantity statistics and food material storage.
The food material quantity counting module: the staff needs to introduce the types of food materials to be purchased, the amount of food materials consumed by a single food, and the storage environments (conditions such as water quality, temperature, humidity, oxygen concentration, and whether light shielding is needed) required for the food materials of these types into the system in advance. The type and the quantity of food materials purchased each time are determined by the residual quantity of the food materials in the warehouse and the sales condition of dishes, when the sales quantity of a certain dish exceeds an expected value, the sales system sends an instruction to the alarm system to prompt the food material management system to replenish the food materials for the intelligent storage system in time; if the dish sales amount is lower than the expected value, the system sends an instruction to the sales system through the central processing unit, and a restaurant operator can perform sales promotion activities to process the dish sales amount, so that food material accumulation and waste are avoided.
The storage module of the food material: according to the difference of dish storage environment to the edible material of difference carry out subregion management and monitoring, install temperature and humidity sensor, light sense module, gas concentration, temperature and humidity detection regulation module in these regions, send the data that detect for central processing unit through wireless transmission module in real time, the administrator can look over in real time through cell-phone APP, when function monitoring module detects unusually, temperature and humidity regulation module, vent etc. in time adjust, realize eating the intelligent management of material storage.
Example 3: a function realization method of the food material management system is provided.
The food material management system has the main functions of adjusting the quantity of goods to be purchased, receiving the related information about the residual quantity of the food materials fed back by the central processing unit according to the information of the storage quantity in the storage module of the food materials, and when the residual quantity of the food materials exceeds an expected value, the intelligent sales system can intelligently appoint a sales plan to enable the food materials to maintain the balance of consumption and storage; and receiving the customer satisfaction information fed back by the central processing unit, suggesting the formation of special dishes for the dishes with outstanding goodness, and proposing correction opinions for the dishes with much bad reputation. Because the amount of the food used by each dish is almost constant, the residual amount of the food can be calculated by an algorithm set in the central processing unit in advance according to the amount of the sold dishes, the amount of the food to be purchased next time is calculated according to the residual food amount in the warehouse, and the food management system receives the information calculated by the central processing unit and implements a specified purchasing plan, so that the purchasing of the food is more scientific.
Example 4: and a function realization method of the dish satisfaction survey code module.
The popularization of the payment treasures and the WeChat also greatly promotes the development of the catering industry, and the WeChat payment treasures scanning the code to order become more and more choices of restaurants. In order to obtain the satisfaction information of the customers, the customers can be prompted to make positive comments by providing benefits, after the customers use up the dishes, the customers can fill out the satisfaction of the dishes with the code scanning points and put forward corresponding suggestions, and then the dish satisfaction survey code module collects the suggestions to the central processing system.
Example 5: the function realization method of the alarm system.
The alarm system alarms aiming at unexpected progress or some errors which occur in intelligent management of restaurants of each system module, and the alarm content comprises: the sales volume of the dishes is reduced, and the food materials are stocked too much; a functional failure of the intelligent storage system; poor rating is excessive; the dish sales exceeding the expectation may result in a phenomenon of insufficient food supply. After the alarm is sent out, the prompt and the adjustment suggestion can be directly sent to the relevant system.
Embodiment 6, the function realization method of the mobile terminal query module.
The intelligent management system of the restaurant is a complex system, data are sent to a cloud platform through a central processing unit, information of all aspects of the intelligent management system of the restaurant can be obtained in time by adopting a mobile phone APP or a login website, a manager of the restaurant can check all information of the restaurant more visually, the manager can adopt a plan which is automatically made after data in the cloud platform is analyzed and processed, the plan can also be made and changed manually, a system BUG in intelligent restaurant management is reduced, and efficient operation of the restaurant is guaranteed.
While the foregoing is directed to embodiments of the present invention, it will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention.
Claims (6)
1. The invention discloses an intelligent restaurant sale system, which is characterized by comprising the following components:
the central processing unit reasonably calculates the information through a built-in big data algorithm;
the intelligent storage system monitors the environment of the warehouse in real time and guarantees the freshness of food materials;
the function monitoring module monitors the operation condition of each module in the intelligent storage system in real time;
the food material management system intelligently adjusts the goods input and the sales of the used food materials;
the dish satisfaction survey code module can store and summarize the evaluation of the customers on the dishes;
the alarm system gives an alarm when the food materials are stored and sold out of problems;
and the mobile terminal query module queries various sold data in real time.
2. The intelligent storage system is characterized by comprising a food material quantity counting module, a food material storage module, a temperature and humidity detection module, an illumination detection module, a water quality detection module and a gas detection module, wherein the food material storage system divides food materials into different regions for storage according to different food material storage conditions, the regions are respectively monitored and adjusted for temperature, humidity, illumination, gas concentration and other factors, and when the storage conditions are not met, the information is fed back to a central processing unit in real time to control the intelligent storage system to realize automatic adjustment.
3. The food material management system as recited in claim 1, wherein the system receives feedback information including customer satisfaction and food material management system after the central processor performs data analysis on the feedback information, and adjusts the sales plan based thereon, thereby increasing sales of the dishes and forming featured dishes and processing poor-rated dishes according to the changed sales plan.
4. The dish satisfaction survey code module according to claim 1, characterized in that the customer satisfaction information and suggestion are collected, the result of the collection is sent to a central processing unit for data analysis, the two-dimensional code scanning for data acquisition becomes one of the most convenient and effective data acquisition modes at present, the customer can scan the two-dimensional code pasted on the dish through a mobile phone for satisfaction feedback and suggestion filling, and the information is fed back to the central processing unit.
5. The alarm module according to claim 1, wherein when the storage amount of the food material is too large or insufficient, the sale of the food material is stopped, and the customer gives out a bad comment, an early warning is given out to remind the manager of reasonable arrangement.
6. The mobile terminal query module according to claim 1 is characterized by comprising a mobile phone APP, a Web site and the like, wherein all information of all aspects processed and formed by the central processing unit can be transmitted to the cloud platform, a manager can visually check the information through the mobile terminal query module, and the manager can adjust the sale mode of the restaurant according to the checked information.
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