CN103218762A - PDA dining wireless management system - Google Patents
PDA dining wireless management system Download PDFInfo
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- CN103218762A CN103218762A CN 201310083879 CN201310083879A CN103218762A CN 103218762 A CN103218762 A CN 103218762A CN 201310083879 CN201310083879 CN 201310083879 CN 201310083879 A CN201310083879 A CN 201310083879A CN 103218762 A CN103218762 A CN 103218762A
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Abstract
A PDA dining wireless management system is characterized by being an advanced product in the field of hotel dining service and being unattended, a PDA palmtop computer is adopted to enable a customer to order dishes automatically, an order is transmitted to a kitchen through wireless transmission for cooking, accounting by cooked dish scanning is adopted, and the customer checks out at a counter. An information owning rate is strong, intelligent functions are powerful, a degree of automation is high, and the system is a research product of informatization, intelligence and automation of a high-end technology. A software structure adopts a computer networking technology with a huge structure and a huge SQL data bank, a C/S framework is added to programme, and system software is named as 'wyq-PDAXT'. Wireless network management is combined, a huge networking management mode is adopted, integrated management of the system is achieved, and the system is the huge research product of the high-end technology.
Description
Technical field
PDA food and drink wireless management systems, are a product of the future in hotel food and beverage field, and he is one unattended, allows guest to order dishes automatically using PDA palm PCs, using stir-frying in kitchen is wirelessly transmitted to, is scanned and kept accounts using dish delivery, sales counter checkout.
Technical background
2.1, PDA food and drink wireless management systems, in hotel food and beverage to specialize in food and drink computer management system and provide the new high-tech product of related counseling services；International management technology is introduced, it is an outstanding research and development of software and Catering Management product, there is the external experience be engaged in food and drink hotel software system development and seeked advice from, company is directed to, by external food and drink hotel industry advanced management thought and information technology, comprehensive solution being provided for domestic catering industry；For the leading supplier of the Chinese food and drink industrial application of information technology；
PDA food and drink wireless management systemsIt is the revolution leap of Catering Management, system has carried out comprehensive BPR to traditional food and drink operation, to improve efficiency, the mutually coordinated ability for strengthening team formation, the controllable force of reinforcing management decision-making level, set up information sharing and intercourse platform as starting point, make the links of stock, cost, customer relationship, business target, the management of the dining room such as operation flow more scientific；Allow management become it is light and rich in value；After system is built up, enterprise will produce obvious benefit in the following aspects；
System utilization benefit：
（1）Order time averagely reduces three one-tenth
（2）Time of serving averagely shortens 10-15 minutes
（3）Cash register, bar desk personnel save 50%
（4）Various mistakes reduce more than 90%
（5）Guest, which complains, reduces more than 50%
2.2 prevent evaporating, emitting, dripping or leaking of liquid or gas
A, even with one of own side, worrying that daily cash register checks situation all the time；If several shareholders, more it is also easy to produce and unnecessary suspect and distrust；Dish valency, discount are calculated by computer control, turnover is very clear；
B ;Kitchen, cash register, finance share same a business billing data, have prevented to fall list, winged single leak in prior restaurant management;
C,According to dish sales volume, standard recipe table, actual consumption of raw materials situation, it will be appreciated that daily standard costs and the difference of actual cost, discover problems and solve them immediately；
2.3 improve service level and CSAT
A, dish cooking is arranged sequentially according to order time, guest by computer, the dish that placed an order be above standard Production Time also do not complete, computer can be reminded, urge dish, occur having lost list because waiter forgets to fall single, lower wrong single or kitchen never again, cause dish that guest's complaint order late above, in mistake, situation about even leaking；
Menu is sent to each kitchen production department by B, system automatically according to dish classification, and cash desk is kept accounts automatically, and waiter is tired never again between round guest, cash desk, kitchen, can not rise time greeting guest, is caused guest's complaint service bad, is lost in business；
C, computer checkout beats single, completes within several seconds, occur never again guest it is many when, list is played in checkout, and waiting time is oversize, causes guest impatient；When business pressure, run single situation and occur；
2.4 improve accuracy, reduce various losses
A, avoids cash register from losing：Hundreds of vegetable drinks, artificial memory's vegetable price, unavoidable error, computer is calculated
Vegetable drinks price, it is accurate.Billed amount calculate manual tabulation, when have error, cause hotel lose or cause guest's dispute, computer calculates total value automatically, accurate；
B, avoids the wrong various losses produced of producing：Because hand-written menu writing difficulty is debated, there is dish not have when causing
Guest is pressed to make or the generation of upper faulting of slab ends situation.The kitchen menu that computerized print goes out, writing is very clear, is not in because writing difficulty debates the mistake of generation；
2.5 at utmost reduce guest's stand-by period, improve rockover rate
A, at utmost reduces guest's wait and serves the time：It is single using point by hand, it is single to cashier from the good meal of point, then place an order to kitchen a cycle and averagely need more than 5 minutes；And computer point list is used, kitchen is billed to from ordering cash register beating single only needs to complete for several seconds；And as used wireless Palm Pilots formula order dishes system, menu can be sent at any time（As cold dish is first sent）；
B, at utmost shortens the check-out time：Food and drink peak of checking out is concentrated very much, and attendant, which needs to come and go 2 times, arrives cash register, is first calculated by cash register, checks bill total amount, after then collecting money（Will also arithmetical discount again if giving a discount）Accept silver again to check out, the average check-out time is even more than 10 minutes more than 5 minutes, when busy.After computer system, waiter is not required to just can print out guest's consumption inventory and total amount to cashier, hands over cashier's verification to check out after gathering again, cashier greatly improves speed also without manual calculation bill total value, the average check-out time is within 2 minutes；
2.6 auxiliary marketing and decision-making
A, by each side information of the guest under computer record, such as birthday, cumulative consumption volume, taste, frequency of having dinner can actively carry out customer care（Such as send birthday card）, consumption potentiality is excavated, at any time it will be seen that customer value change conditions（Such as customer defection early warning analysis, new Customer Value Analysis）, carry out client's marketing activity；
B, fully apply the business data accumulated over a long period, such as be in great demand/unsalable vegetable, the turnover, rockover rate, all kinds of business datas of guest history archives, the operation situation for reflecting whole restaurant of dynamic realtime, acted on so as to which critically important aid decision is played in marketing and management to restaurant, such as adjust menu, hold various advertising campaign effects；
2.7 improve food and drink class and corporate image
The finishing in current many hotels and food and beverage enterprise is more and more luxurious increasingly the style of oneself, but orders dishes, places an order, settle accounts still one-pen, a piece of paper, and waiter's decades of running here and there are constant；The application of palm wireless dish ordering system will thoroughly change this situation, allow you facilities and administration to be adapted with luxurious decoration；Improve food and drink class and corporate image；
2.8 promote the standardization and standardization of business administration
Due to the human factor that manual management is present, it is difficult to accomplish the standardization and standardization of business administration, so increasing enterprise prevents the uncertainty of various human factors by Import computer management system, the standardization and standardization of business administration are realized；PDA food and drink wireless management systems are not only a set of computer management system, it is prior to there is provided a set of advanced Catering Management pattern, and implemented by computer system, promoting all staff on board must go to perform operation according to unified standard, and quick copy Chain-orientation development can be supported to other multiple shops, effectively within a very short time；
It is verified by the use of numerous clients：Depend merely on to use manpower and material resources sparingly and the cost of investment of digitlization catering system can be withdrawn in 1 year, add comprehensive benefit apparently higher than conventional restaurant, substantially reduce management cost；
(by taking the dining room of 1000 seats in a restaurant as an example)
The content of the invention
Foreword
PDA food and drink wireless management systemsIt is information-based, intelligent, automation specialty products；Competitive strength is strong, and its information owning rate is strong, and intelligent functions are powerful, high degree of automation, is the informationization, intellectuality, automation scientific achievement of a high-end science and technology；Software knot uses the computer networking technology and huge " SQL " database of huge structure, plus C/S frameworks to be programmed, and systems soft ware is named as：“ wyq-PDAXT ”；Combining wireless network management；Using huge network management pattern, realize that system integration is managed；It is the scientific achievement of a huge high-end technology science and technology；
1, PDA food and drink wireless management system,“ wyq-PDAXT ”The functional module brief introduction mainly used
| Functional module | Function declaration |
| Dinner party makes a reservation for | The food and drink for completing guest makes a reservation for |
| PDA dishes ordering devices | The person of ordering dishes accompanies guest in the whole journey and ordered dishes with wireless dish-order device |
| PDA gateways | All PDA are ordered dishes, and inquiry content is all communicated by PDA gateways with server |
| Kitchen point singles' print | PDA dishes ordering devices and POS touch put vegetable of ordering dishes can all divide singles' print vegetable making list to pass to the production departments such as corresponding hot and cold kitchen or bar desk automatically automatically by kitchen |
| Cash register is checked out | Complete the work of checking out after consumption terminates |
| Financial analysis form | Various operating statements and financial analysis form are provided according to business data |
2, hardware size：
(1) predetermined (2) the palm dishes ordering device 12 of PC 1 (3) kitchen bar desk printer 5 (5) data server 1 of (4) cash register PC 2
, 2, PDA food and drink wireless management systems,“ wyq-PDAXT ”The functional module brief introduction mainly used：
| Functional module | Function declaration |
| Dinner party makes a reservation for | The food and drink for completing guest makes a reservation for |
| PDA dishes ordering devices | The person of ordering dishes accompanies guest in the whole journey and ordered dishes with wireless dish-order device |
| PDA gateways | All PDA are ordered dishes, and inquiry content is all communicated by PDA gateways with server |
| Kitchen point singles' print | PDA dishes ordering devices and POS touch put vegetable of ordering dishes can all divide singles' print vegetable making list to pass to the production departments such as corresponding hot and cold kitchen or bar desk automatically automatically by kitchen |
| Touch plus single | Touch is ordered dishes plus single |
| Cash register is checked out | Complete the work of checking out after consumption terminates |
| Financial analysis form | Various operating statements and financial analysis form are provided according to business data |
| Member management | Member card, member's consumption, member's consumption statistic |
| Chain remote inquiry | Remote inquiry business data |
Hardware size：
(1) predetermined 1 (2) palm dishes ordering device 15 of PC
(3) POS 2 is touched
(4) (5) the cash register PC 2 of kitchen bar desk printer 7 (6) data server 1
3. system business process is designed
3.1 system flow charts
1st, dining guest is registered on foreground by the predetermined concierge system of computer first, then receives corresponding tables by usher；
2nd, guest holds menu and ordered dishes in tables, and waiter is that customer orders dishes with hand-held palm PC, orders vegetable and is directly stored in system database, and directly prints to correspondence dish delivery kitchen printer；
3rd, all vegetables are divided singles to print automatically by kitchen printer, and title, taste, deal and preparation method are attached on corresponding vegetable respectively, and related personnel can start operation.Put vegetable is automatically logged into the bill of guest；
4th, the drinks that guest selects can go out wine list by the remote printing system print of bar desk automatically, and directly be distributed to come to take the waiter of drinks by bar desk.Put drinks also will be included in guest's bill automatically；
5th, guest need to such as add dish during dining, and the guest position that do not disseat directly adds dish, and waiter's typing directly on palm PC while then automatic printing goes out vegetable price tag for corresponding kitchen or bar desk, and recorded guest's bill；
6th, when guest checks out, check sheet is printed on cash register computer.Check out and completed from table service person with cashier.And voucher of clearing can be gone out by cash register computerized print；
3.2 detailed process are designed
3.2.1 bit stream journey is led on foreground：
1. guest inquires whether guest makes a reservation for, if guest is received the predetermined tables of guest by pre- rule according to the predetermined information shown in computer program first to shop；
If 2. guest does not make a reservation for, asking clear number, and the tables' information directly shown according to book office computer（Appearance guest number of the display per table, if take or predetermined situation）Guest is received to the vacant table platform of correspondence number；
3. if there is no vacant table platform, giving guest Fa Hou meal boards, and the tables that will check out can be shown according to computer desk platform state diagram, arrange guest to have dinner；
3.2.2 shop assistant opens tables' flow
It is determined that after tables' number（Number can be changed after changing）Waiter's typing number on the tables with HPC, makes the tables be changed into occupied state, foreground book office computer can receive tables' changed condition information in time；
3.2.3 order dishes flow
Guest is reached after corresponding tables, and the service of ordering dishes is carried out with palm PC by the special waiter that orders dishes；
1) cold dish is ordered.Cold dish is first order, selects and is over after cold dish, cold dish can be first sent, cold dish printer first prints cold dish；
2) river seafood is put
Two kinds of river seafood minute of point：It is a kind of to be assured that weight when ordering dishes, as guest needs three liang of river prawn, directly input actual weight with palm PC；
Approximate weight can only be determined when ordering dishes second, wait and weight is just can determine that after actually weighing.As guest needs 1 jin 1 liang or so of perch, with palm PC input and approximate weight, document is printed from seafood printer after transmission, seafood is actual weigh after actual weight is inputted into seafood work station, while actual weight can be also sent on the person's of ordering dishes palm PC；
3）Select other vegetables.Vegetable is directly inputted on palm PC, sends list；
3.2.4 drinks point single process
Drinks point list has two kinds of flows selective；
1) waiter's neck drinks flow；
Waiter opens wine list and send bar desk drinks person to lead drinks, and bar desk drinks person distributes after drinks, will sent out
Wine list is accepted silver-colored typing computer by drinks typing computer；
2) drinks person send drinks flow
Waiter directly by palm PC or adds single computer data inputting drinks, and then bar desk printer is printed
Wine list, drinks person prepares drinks according to document and is sent to corresponding tables；
Plus dish flow 3.2.5
Guest needs plus dish, and the person of ordering dishes can input the vegetable that guest selected and quantity directly on palm PC or then vegetable falls list added by input on single computer is added, and kitchen printer automatic printing orders vegetable；
3.2.6 dish flow is moved back
Move back dish and be divided to two kinds of flows：
1）Put vegetable does not complete also, and the person of ordering dishes can move back dish by supervisor's approval, while biography dish and production department can be printed to by moving back menu, notifies to stop making, while cash register can deduct this vegetable amount of money；
2）If this vegetable has completed（Confirm to complete according to dish is drawn）, then this, which moves back dish and has to pass through person in charge, moves back dish, and is printed in Chuan Cai departments printer and move back menu, passes dish departmental staff according to moving back menu and move back vegetable verification unanimously, it is to avoid dish leak is moved back in vacation；
3）It is all move back dish and must indicate move back dish reason, afterwards by financial audit；
3.2.7 plus/move back drinks flow
Guest is needed add/to move back drinks, and attendant opens manual wine list, and drinks are led/move back to bar desk, and drinks person, which will add, moves back wine list typing computer or friendship cashier's typing computer；
3.2.8 dish is urged
The person of ordering dishes/waiter directly can urge dish by palm PC/plus single computer, and kitchen automatic printing urges menu；
3.2.9 seafood flow
Guest have selected after seafood, the preparation method that waiter selects seafood directly on palm PC, the seafood weight about of typing guest（Bar, the number of elements of this seafood can be selected as requested）, seafood person is received after document, weighed deserving to be called on a printer, and the exact weight of seafood is modified at marine product computer.The quantity and price of the seafood can also be changed to definite quantity and price therewith in cashier and palm PC；
3.2.10 upload service flow
1）Guest completes after ordering dishes, it is necessary to which the vegetable that guest is selected carries out upload operation；Waiter order dishes after it is determined that the quantity of put vegetable and making require errorless, " transmissions " button, progress upload operation are clicked on palm PC；
2）Note that two kinds of documents can be obtained after uploading, one is that vegetable makes list, is sent to kitchen processing；Another is that list is drawn in kitchen, prints to the total single printer passed between dish；
3）After the completion of upload, the waiter that orders dishes can proceed ordering dishes or plus single operation for other tables；
3.2.11 single process is received in kitchen
List is received in kitchen can probably be divided into four kinds of states, be respectivelyRise, cried, urge dish, move back dish, this several state is highlighted using big surplus body respectively in the upper left corner of menu, in favor of distinguishing；
1）Play list：The distribution of making task should be carried out at once by receiving such document, and menu is delivered into making cook with the vegetable dish with honest material, and cook should immediately begin to make vegetable；
2）Cry single：The distribution of making task should be carried out at once by receiving such document, and menu is delivered into making cook with the vegetable dish with honest material, and cook is made immediately when foreground should be waited to choose dishes from a menu；
3）Urge menu：According to the tables and vegetable classification for urging menu, the dish of urging for carrying out corresponding kitchen vegetable works.4）Move back menu：Moving back dish has several special circumstances, it is necessary to pay attention to.Generally, information desk haves no right requirement kitchen and moves back dish, all to move back dishes request and typically just be carried out after kitchen confirms.If generality moves back dish request, when vegetable is in feed states, what kitchen can agree to do business information desk moves back dish request, and the vegetable raw material is recovered to beats He Tai, while that encloses computerized print moves back menu；When vegetable is in making state, the dish that moves back that kitchen can disagree business information desk is asked, and continues to serve；
If mandatory move back dish（Need the instruction of director's rank）, then no matter whether vegetable has still completed in feed states, can not all serve again；If in feed states, menu will be moved back and retract Da He departments with vegetable dispensing；If in making state, menu will be moved back and deliver Da He departments with finished product, semifinished dish；
Summarize：Move back menu and there was only two kinds, mandatory to move back dish and generality moves back dish, the menu that moves back that can be printed inside kitchen is agreed to by kitchen production room certainly, should be immediately treated so receiving and moving back menu；
3.2.12 pass dish and draw single control flow
A. dish delieving device is sent to after vegetable completes, single member is drawn to be responsible for confirming that kitchen makes the completion of vegetable and confirms the corresponding tables of dish delivery vegetable, when receiving completed vegetable, first confirm the uniformity of vegetable and institute's shoes tagged mark, after confirmation is errorless, dish delivery scanning is carried out, confirms whether shown vegetable is consistent with actual after scanning again, is handed over after the completion of scanning and passes the corresponding dining room region of tables where dish person passes to vegetable；
If tables where system prompt vegetable have changed table or closed platform when B. scanning, newest platform information should be write on label by hand（A bar code printer can also be equipped with according to equipment situation, print newest platform information）And hand over biography dish person to pass to the corresponding dining room region of tables；
If finding that make label is not inconsistent with vegetable, can will just now be scanned by cancellation scan function when C. scanning
Vegetable cancel, then correctly handled, it is specific as follows：
When the vegetable name on label is inconsistent with actual vegetable in service plate（It is stirfried bean curd in hot sauce inside service plate as being fish-flavoured shredded pork on label）, then it is wrong on stirfried bean curd in hot sauce certainly, while probability wrong on fish-flavoured shredded pork is also greatly increased, how this handles such caseFirst should be by the quantity of name of the dish first letter of pinyin inquiry stirfried bean curd in hot sauce, state, uplink time, platform position, and examine following inquiry tabulating result：
| The name of an article | State | Quantity | Uplink time | Platform position |
| Stirfried bean curd in hot sauce 1 | Complete | 1/ is big | 17：00pm | 12 |
| Stirfried bean curd in hot sauce 2 | In making | 1/ | 17:15pm | 3 |
| Stirfried bean curd in hot sauce 3 | In making | 1/ | 17:18pm | 5 |
Then stirfried bean curd in hot sauce should be sent to No. 3 platforms according to the principle first gone out first, but stirfried bean curd in hot sauce label where（I advises providing the function of dish mouthful printing label strongly herein）A kind of method is to rewrite the existing label name of an article, platform number（This, which certainly will cause the label of fish-flavoured shredded pork to wait for a moment, will also be written over）；Another method is the new label of printing and while removes the label of mistake；
If D. making label to lose（By taking stirfried bean curd in hot sauce as an example）, then should be by the quantity of name of the dish first letter of pinyin vegetable stirfried bean curd in hot sauce, state, uplink time, platform position, and examine following inquiry tabulating result：
| The name of an article | State | Quantity | Uplink time | Platform position |
| Stirfried bean curd in hot sauce 1 | Complete | 1/ is big | 17：00pm | 12 |
| Stirfried bean curd in hot sauce 2 | In making | 1/ | 17:15pm | 3 |
| Stirfried bean curd in hot sauce 3 | In making | 1/ | 17:18pm | 5 |
The principle that first goes out according to arriving first select No. 3 tables not on stirfried bean curd in hot sauce, complement makes label, then completes dish delivery；
3.2.13 bar desk management process
1）Wine list：Bar desk prepares corresponding drinks, corresponding tables is sent to according to the tables number of wine list by special messenger after wine list is received, or is taken by the waiter of tables from bar desk and serve table after drinks again；
2）Cancel the order：Bar desk when processing is cancelled the order, from receive cancel the order in find and cancel the order accordingly, then check whether the drinks kind moved back, specification, quantity are consistent with cancelling the order, complete to cancel the order if correct, otherwise can not cancel the order, it is necessary to go confirmation to cancel the order drinks again；
3）Visitor is single：The service list that bar desk printer automatic printing when list is completed goes out this tables correspondence vegetable is selected per table, when waiter takes drinks in company with distribution；
3.2.14 cashier management process
1）Cash register, the tables number reported according to waiter carry out various payment method cash register operations, can carried out
Discount etc. is operated；
2）At the end of tying class, class or when needing changing shifts, printing knot class is single, completes knot class.Note, cashier log in after first list of knot when return after the automatic class of opening, the class of opening if the not class of knot, other cashiers can not carry out cash register on this cash register computer, only wait after knot class, other cashiers can just carry out cash register work.And system can be pointed out；
3）The billing query of after closing, if guest or other need carry out billing query, then all bills currently tied can be found on cash register computer.Check sheet, beats immediately above in cash register computer；
4th, " wyq-PDAXT " software system function brief introduction
4.1 system features
4.1.1 ease for use
Larger for catering industry flow of personnel rate, the average quality of personnel is relatively low, support intelligent fuzzy to order dishes, encode order dishes, touch of classify is ordered dishes a variety of modes of ordering dishes, can learn within five minutes to operate, significantly solution training time and cost；
4.1.2 reliability
Phylogenetic problem can all directly affect the normal business of enterprise during food and drink business, or even cause greater loss to enterprise, and system is successfully subjected to fisherman's harbour according to daily ten thousand person-times of scale designs of having dinner（3500 seats in a restaurant）Etc. ultra-large type client test；System has fully taken into account all problems that may occur during food and drink business, the system of offer is by integration of equipments such as computer, the network equipments of technology maturation, using the stable technical grade operating system of performance, data base management system, system hardware and software is through strict test, it is ensured that the reliability and stability of system；Also directed to the easy out of order problem of kitchen printer, specially devise, the printer task that malfunctions can be sent to the program of standby printer automatically, it is ensured that do not have and lose one-state；
4.1.3 security
The system is by setting Permission Levels come the security of maintenance system；For needing highly confidential financial data, system provides the functions such as backup, deletion, the recovery of financial data, it is ensured that data safety in any case.When needing to interconnect with outside public network, set fire wall to prevent that external disabled user from invading；Certification of the user in Access Layer and Information Level is realized by technologies such as the authentications to user；Pass through various safe precaution measures, it is ensured that the security of system；
4.1.4 it is advanced
Built using most ripe, advanced hardware, soft ware platform；Whether the palm formula order dishes system based on wireless technology, kitchen isochronous printing system, bar code draw single system, are also based on the interlocking data Transmission system of Internet, are in domestically leading level；Ensure that system meets user's long-run development needs, it is to avoid equipment, which falls behind, eliminates, waste money.Simultaneity factor has the excellent ratio of performance to price；
4.1.5 flexibility：
Each complete modularized design of subsystem, can be by customer demand configuration feature module, and can be with the seamless increase functional module of customer demand, with very strong flexibility and autgmentability；
4.1.6 it is open
System has open data standard, and the seamless connection of data can be realized with the software and hardware system such as general at present finance, the tax, POS, IC-card, bar code, the applicability of system is greatly strengthen；
4.1.7 customization
Because all systems are our company's stand-alone development and with powerful technical support troop, therefore for the various reasonable requests that user proposes, it can be supplemented and be changed in time；
4.2 systemic-function frames are shown in accompanying drawing 2
4.3 system allomeric function brief introductions
4.3.1 management is made a reservation for
Visualize space layout；Various commercial, parties, dinner party make a reservation for, self-defined input pre-provisioning request；Plus the operation of platform, zapping；It is predetermined across random time；Prompting is not arrived；Consumption data, document query；Print predetermined menus；Customer care；
Provide personalized service from subscribing to have dinner, meet customer personalized demand；Active marketing, excavates client's charge machine meeting；The in-depth analysis of customer action --- decision support is provided；
4.3.2 receive
Predetermined guest, which reaches, to be confirmed；Individual traveler's distribution platform position；Predetermined guest does not arrive prompting；Dining room platform position service condition is shown in real time；Predetermined guest, which reaches, to be confirmed；Individual traveler's distribution platform position；Order dishes IC-card payroll management；Predetermined guest does not arrive prompting；Each dining room platform position service condition is shown in real time；
4.3.3 order dishes
POS orders dishes mode：Support various quick modes of ordering dishes；Transmission is urged, delayed, adding, moving back dish instruction；Begin a theatrical performance, Jia Tai and zapping；Self-defined input of ordering dishes；
IC-card is ordered dishes mode：Move freely；The vast capacity of thousands of kinds of vegetables can be stored；Vegetable, drinks are rapidly input using digital coding；Self-defined particular/special requirement；Menu updating is downloaded；
Wireless dish-order palm PC mode：Move freely；Wireless receiving and dispatching；Support various quick modes of ordering dishes；Transmission is urged, delayed, adding, moving back the instruction such as dish；Begin a theatrical performance, Jia Tai and zapping；Self-defined input of ordering dishes；
4.3.4 data are uploaded
POS points single input is completed, and is uploaded automatically by " completion " key data；
Uploaded dishes ordering information is stored in IC-card automatically by uploader, and printing and making flowing water list；
Wireless handheld dishes ordering device presses " transmission " key, and data automated wireless is uploaded；
4.3.5 kitchen is printed
According to setting automatically by the single print menu in kitchen point；Automatic paper-cutting；Support bar code printing；Bomp and auto-steering；Automatic printing vouching；The various instructions that automatic printing foreground is sent；
4.3.6 dish delivery is drawn single
Bar code scan draws dish；Information is automatically fed to foreground；Inquiry is per states such as table dish cooking, completions；Foreground zapping adds platform to point out automatically；
4.3.7 cash register is settled accounts
Support is rapidly input, self-defined input；Print bill；Support various checkouts；Rights management；Tie class's management；Inquire about bill；Discount is controlled and automatic calculating；Support specific promotional price；Support visualization space layout；Support to add platform zapping plus singly cancel the order；
4.3.8 manager inquires about and form
Business audit table；Business detail list；Categorised statistical form；Vegetable trading statement；Inquire about all kinds of history consumption documents and turnover；Business monitoring in real time and inquiry；
Single product sale result analysis；Vegetable sale result is analyzed；Vegetable statistic of classification is analyzed；Business condition is analyzed by date；By week business condition analysis；Consumption is cancelled the order statistical analysis etc.；The examination of employee's sales force；
Client's consumption seniority among brothers and sisters analysis；Customer churn statistical analysis；Client's hobby analysis；
4.3.9 member card is managed
Correspondents is managed, includes the details of client, the management for the client that signs a bill, to respective client automatic trunking transmitting Email, prints envelope；The granting of member card, supplement with money, cancel, inquire about and manage；
4.3.10 stock control
Various warehouse account tables, statistical form；Go out, be put in storage and move storehouse processing；Support many measurement units；Real-time dynamic queries；Shortage, excessive storage alarm；Make an inventory processing；
4.3.11 back-end data is safeguarded
Basic food and drink data maintenance：Personnel and rights management, dining room, kitchen, tables, vegetable, the management of type of operation；
4.4 software featured function brief introductions
4.4.1 frequent customer's information is shown in real time
Sensation of first link in hotel to a kind of a home (away) from home of client can be contacted in guest according to telephone number query customer name, unit, client's birthday, client's consumption seniority among brothers and sisters；
4.4.2 frequent customer's preference information is shown
The preference information of client can be inquired about at any time, position of having dinner such as is liked, and like the dish type eaten, taste, the method for service liked, eating habit etc., accomplish targetedly to arrange；.
4.4.3 customer historical dining information is inquired about
Client's last time time for eating meals can be inquired about, special vegetables list is pointed out in seats in a restaurant of having dinner；
4.4.4 dining room tables personalized layout
Table position and bench-type (round table/square table) can be set by hotel's practical layout, client it is very clear it is very convenient can find the tables that have dinner, conveniently lead position, convenient management；
4.4.5 dinner party table cloth office can adjust at any time by date, automatically switch, and printable layout, fax；
For dinner party or it is busy when, tables can be increased at any time, adjustment tables' layout, and can switch automatically according to the date also can print fax and confirm that dinner party bench-type is laid out to guest；.
Client's dish, taste, service preferences can be inquired about when 4.4.6 ordering dishes at any time, Informational support is provided for personalized service；
Attendant can inquire about guest's hobby at any time and abstain from dish, accomplish targetedly recommendation, increase customer satisfaction degree when being ordered dishes for guest.The flowing of attendant does not result in the loss to customer preference information yet simultaneously；
4.4.7 pigging reason is bought in real time
Before the meal, in advance in estimating clear vegetable input system, system can point out the vegetable to estimate clearly automatically when selecting list, and waiter can not put list daily；To the vegetable put on short allowance, supply quantity of eating daily or often is previously set, when sales volume exceedes the quantity, system can be pointed out to estimate clear automatically；There is vegetable among having dinner and estimate clear situation, select " vegetable is estimated clearly " in reason of cancelling the order, system can be pointed out to estimate clear information automatically when other waiters select the vegetable again；
4.4.8 hand-written vegetable and guest are supported
Required for the dish that does not have on guest institute menu and way etc., guest's demand can be met with handwriting input；
4.4.9 the double measurement unit management of river seafood
Made an inventory difficulty for river seafood, system provides weight and the double measurement units of bar number of elements.It is daily to count each kind sale jin number, sale bar number of elements can be also counted, then checked with remaining kind bar number of elements, number of stocking up in pond, effectively river seafood can be managed, it is to avoid personnel's cheating；
4.4.10 river seafood weight confirms and the notice person's of ordering dishes function
The river sea of approximate weight can only be determined when being ordered dishes for some there is provided seafood weight input validation function, and actual weight real-time informing can be ordered dishes and personnel and update cash register bill, it is to avoid omission；
4.4.11 set meal cost control
Can be according to the ratio that exceeds of personnel's authority setting set meal zero point price aggregate and set meal real price, effectively control set meal cost；
4.4.12 set meal changes dish and print control
Support that set meal changes dish but price aggregate is constant, support that set meal does not print vegetable detailed；
4.4.13 kitchen printer failure document is automatically brought to standby printer function
The failures such as paperboard, power down can occur unavoidably for kitchen printer, and kitchen print control system automatically can go to the document on the printer broken down on the standby printer set and print, it is ensured that kitchen document will not be lost；
4.4.14 kitchen printer failure message is pointed out automatically
After kitchen printer breaks down, with automatic message, auditory tone cues to designated computer terminal administrative staff can be facilitated to solve failure in time, it is to avoid to solve to influence dish delivery speed not in time；
4.4.15 dish delivery sequential control
Can be according to setting control dish delivery sequentially, such as cold dish has not been gone up, and also cold dish can be pointed out not gone up during upper Hot dishes automatically, convenient to urge dish in time；
4.4.16 time-out does not go out vegetable inquiry
Vegetable can not be gone out by single time inquiring is fallen, dish is urged in time before guest urges dish, guest is reduced and be discontented with, effectively exercise supervision management to kitchen, effectively control product speed；
4.4.17 client's vegetable hobby is counted
For value customer, system can statistical analysis client like the dish eaten to do targeted recommendation to attendant there is provided data
4.4.18 customer defection early warning
Client's consuming frequency situation of change can be inquired about at any time, and guest's dynamic is grasped at any time, customer care is carried out, it is to avoid customer churn.
Four, brief description of the drawings
Fig. 1 is：Grid schematic diagram figure
Fig. 2 is：System functional block diagram
Fig. 3 is：System business process design drawing。
5th, embodiment
6.1 project implementation directors
In the implementation process of a Hospitality management system, it may be considered thatInterdepartmental timely coordination and communication, and hotel management is to the key for being appreciated and understood by being implemented as losing of system, it is therefore desirable to both sides are necessarily all referring to determining specialties director;Expect the project leader of hotel side, at least line manager's rank, such as manager of financial department;
Computer room attendant is responsible for specific affairs, is directly commanded by project leader;Certainly when hotel side's condition wouldn't possess, project leader and attendant can also be a people;
Herein basis on, whole engineering, should be by a vice general manager more than, to carry out being uniformly coordinated and supervising for highest level;
Our company also by technical routine director and reports to hotel;During implementing, the relevant issues of all non-contract categories are coordinated, and project leader that should be first with us contacts;
6.2 software implementations
The implementation of software systems specifically divides following several stages：Train and initialize → do simulated exercises → system enables → business joins a regular shift or class;In this process,It is strongly requiredThe Computer Maintenance personnel in hotel, it is necessary to follow from beginning to end.These stages are explained in detail respectively below：
1. training and initialization
A) opened for business hotel, it is contemplated that the necessary break tour of start-up, will arrange the training contents repeated, therefore,Standard training+initialization+simulated time is 12（Specific training program is separately attached）;
If hotel has the idea of oneself to training program, it do shift to an earlier date and be linked up with us, to work out more suitably training program in time;
Standard training is usedThe database made exclusively for training, its content is comprehensive, not the only complete example of miscellaneous service, but also include various history and statistics.This measure can be seen arrives complete report data daily, is conducive to understanding of the student in the incipient stage to whole business;
If using the Training Environment of hotel's data from the beginning, early stage would become hard to the complete statistical analysis of generation and historical data, is unfavorable for student and understands the system in depth;And according to experience for many years, the submission of hotel's initialization data generally requires a uncertain time course;
System initialization runs through whole training process;Hotel allows for submitting all related datas as requested in time, implements engineer by the gap of training and other times, completes initial work, do not interfere with training course;
It is recommended that the data wanted needed for demand schedule, can be after training starts 3 days progressively interior to submit to implementation engineer, otherwise therefore will likely be delayed the whole duration;
The typing of some bulk datas is involved in initialization, hotel must arrange professional operator to be coordinated, the project such as vegetable, can be under the guidance of engineer, by financial staff's typing;This training inherently to a kind of reinforcing of employee, is a part for training;
2. do simulated exercises
Standard training is finished, and initialization is also completed therewith, the system environment actual by hotel is switched to;
Now, the arrangement of time all departments related personnel of two days is will have at least while upper machine, the completely real operation flow of simulation;This simulation can make operator enter actual working state, find practical problem.Therefore,This meaning done simulated exercises is very big, is training truly;
Herein it is emphasized thatIt must assure that during simulation, all departments someone participate in time, upper machine is simulated in batches on a time period, and otherwise effect will have a greatly reduced quality;
Simulation is finished and operator can taken an exam according to hotel's opinion;The form of examination will be based on practical operation;
3. system is enabled
Before system is formally enabled, hotel must convene all departments director, and a coordination committee is opened together with implementing engineer, clearly respective task and working specification of department, carry out the problem of to be likely to occur and sufficiently prepare and counte-rplan;
No matter which kind of situation, on the same day enabled in new system, be likely to some unexpected mistakes occur, occur some temporary transient confusions, these are all the bounds of reason feelings;Implementing engineer will be on the scene all the time, will be preferably minimized confusion with responsible attitude, and help hotel to find the problem, and correct solution is provided in time;Thus system will enter normal operating state quickly;
4. Business is joined a regular shift or class
Footman's time that system enables rear standard is 7 days;When this period is also that implementation engineer is most arduous, since it is desired that the normal operation to ensure system in 24 hours;
During footman, it is that guarantee system is normally run that engineer, which solves problem principle, allows employee's process problem as far as possible, this is also the part in training, therefore flow is first to solve in the phone as far as possible, what short time phone cannot be solved, scene is gone to immediately, or solved by the remote operation of internal network, it can not only so accomplish quick real-time, Hotel Staff can also be allowed to understand way to solve the problem deeply,, can very easily oneself solution when employee faces same problem after ensuring;
The problem of system operating 3 days or so, exposure, which is substantially all, to be displayed, and all departments of hotel have recorded the problem of these are of practical significance very much;Now, all departments director is convened again, is further played meeting with engineer is implemented, is discussed the solution of these problems;According to conventional experience, these problems are all often to need further to coordinate between all departments, or need further to solve some details functions of release system, and do to software necessary adjustment and amendment.
Claims (5)
1. a kind of PDA food and drink wireless management system it is characterized in that：Its information owning rate is strong, and intelligent functions are powerful, high degree of automation, is the informationization, intellectuality, automation scientific achievement of a high-end science and technology；Software knot uses the computer networking technology and huge " SQL " database of huge structure, plus C/S frameworks to be programmed, and systems soft ware is named as：“ wyq-PDAXT ”；Combining wireless network management；Using huge network management pattern, realize that system integration is managed；It is the scientific achievement 1 of a huge high-end technology science and technology.
2.PDA food and drink wireless management system it is characterized in that：PDA food and drink wireless management systems, are a product of the future in hotel food and beverage field, and he is one unattended, allows guest to order dishes automatically using PDA palm PCs, using stir-frying in kitchen is wirelessly transmitted to, is scanned and kept accounts using dish delivery, sales counter checkout 2.
3.PDA food and drink wireless management systems, functional module that " wyq-PDAXT " is mainly used it is characterized in that：
3。
4.DA food and drink wireless management systems, hardware size：It is characterized in that：
(1) predetermined 1 (2) palm dishes ordering device 12 of PC
(3) kitchen bar desk printer 5
(4) cash register PC 2
(5) data server 1
PDA food and drink wireless management systems, system flow it is characterized in that：
A. meal guest is registered on foreground by the predetermined concierge system of computer first, then receives corresponding tables by usher；
B. people holds menu and ordered dishes in tables, and waiter is that customer orders dishes with hand-held palm PC, orders vegetable and is directly stored in system database, and directly prints to correspondence dish delivery kitchen printer；
C. vegetable divides singles to print automatically by kitchen printer, title, taste, deal and preparation method are attached on corresponding vegetable respectively, related personnel can start operation;
Put vegetable is automatically logged into the bill of guest；
D. the drinks that people selects can go out wine list by the remote printing system print of bar desk automatically, and directly be distributed to come to take the waiter of drinks by bar desk;
Put drinks also will be included in guest's bill automatically；
E. people need to such as add dish during dining, and the guest position that do not disseat directly adds dish, and waiter's typing directly on palm PC while then automatic printing goes out vegetable price tag for corresponding kitchen or bar desk, and recorded guest's bill；
F. when people checks out, check sheet is printed on cash register computer;
G Check out and completed from table service person with cashier;
H And voucher of clearing 4 can be gone out by cash register computerized print.
5.PDA food and drink wireless management systems, the brief introduction of wyq-PDAXT " software system functions it is characterized in that：
4.1 system features
4.1.1 ease for use
Larger for catering industry flow of personnel rate, the average quality of personnel is relatively low, support intelligent fuzzy to order dishes, encode order dishes, touch of classify is ordered dishes a variety of modes of ordering dishes, can learn within five minutes to operate, significantly solution training time and cost；
4.1.2 reliability
Phylogenetic problem can all directly affect the normal business of enterprise during food and drink business, or even cause greater loss to enterprise, and system is successfully subjected to fisherman's harbour according to daily ten thousand person-times of scale designs of having dinner（3500 seats in a restaurant）Etc. ultra-large type client test；System has fully taken into account all problems that may occur during food and drink business, the system of offer is by integration of equipments such as computer, the network equipments of technology maturation, using the stable technical grade operating system of performance, data base management system, system hardware and software is through strict test, it is ensured that the reliability and stability of system；Also directed to the easy out of order problem of kitchen printer, specially devise, the printer task that malfunctions can be sent to the program of standby printer automatically, it is ensured that do not have and lose one-state；
4.1.3 security
The system is by setting Permission Levels come the security of maintenance system；For needing highly confidential financial data, system provides the functions such as backup, deletion, the recovery of financial data, it is ensured that data safety in any case;
When needing to interconnect with outside public network, set fire wall to prevent that external disabled user from invading；Certification of the user in Access Layer and Information Level is realized by technologies such as the authentications to user；Pass through various safe precaution measures, it is ensured that the security of system；
4.1.4 it is advanced
Built using most ripe, advanced hardware, soft ware platform；Whether the palm formula order dishes system based on wireless technology, kitchen isochronous printing system, bar code draw single system, are also based on the interlocking data Transmission system of Internet, are in domestically leading level；Ensure that system meets user's long-run development needs, it is to avoid equipment, which falls behind, eliminates, waste money;
Simultaneity factor has the excellent ratio of performance to price；
4.1.5 flexibility：
Each complete modularized design of subsystem, can be by customer demand configuration feature module, and can be with the seamless increase functional module of customer demand, with very strong flexibility and autgmentability；
4.1.6 it is open
System has open data standard, and the seamless connection of data can be realized with the software and hardware system such as general at present finance, the tax, POS, IC-card, bar code, the applicability of system is greatly strengthen；
4.1.7 customization
Because all systems are our company's stand-alone development and with powerful technical support troop, therefore for the various reasonable requests that user proposes, it can be supplemented and be changed in time；
4.2 systemic-function frames are shown in accompanying drawing 2
4.3 system allomeric function brief introductions
4.3.1 management is made a reservation for
Visualize space layout；Various commercial, parties, dinner party make a reservation for, self-defined input pre-provisioning request；Plus the operation of platform, zapping；It is predetermined across random time；Prompting is not arrived；Consumption data, document query；Print predetermined menus；Customer care；
Provide personalized service from subscribing to have dinner, meet customer personalized demand；Active marketing, excavates client's charge machine meeting；The in-depth analysis of customer action --- decision support 5 is provided.
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| CN 201310083879 CN103218762A (en) | 2013-03-17 | 2013-03-17 | PDA dining wireless management system |
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| CN103646477A (en) * | 2013-11-14 | 2014-03-19 | 成都博约创信科技有限责任公司 | Micro settlement system and method based on cloud platform |
| CN104134176A (en) * | 2014-08-12 | 2014-11-05 | 上海斐讯数据通信技术有限公司 | Data synchronizing system and method |
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| CN103530728A (en) * | 2013-10-15 | 2014-01-22 | 镇江三鑫科技信息有限公司 | Hotel backstage management system |
| CN103646478A (en) * | 2013-11-14 | 2014-03-19 | 成都博约创信科技有限责任公司 | Micro settlement system based on cloud platform |
| CN103646477A (en) * | 2013-11-14 | 2014-03-19 | 成都博约创信科技有限责任公司 | Micro settlement system and method based on cloud platform |
| CN103646477B (en) * | 2013-11-14 | 2016-08-17 | 成都博约创信科技有限责任公司 | A kind of micro-settlement system based on cloud platform and method |
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| CN104616217A (en) * | 2015-02-02 | 2015-05-13 | 济南大学 | Two-dimensional code based meal distribution and delivery system and method of restaurant |
| CN106548422A (en) * | 2016-09-28 | 2017-03-29 | 四川农业大学 | For the System and method for of cuisines meal ordering system data mining algorithm |
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| CN107330736A (en) * | 2017-07-05 | 2017-11-07 | 合肥思博特软件开发有限公司 | A kind of digitized settlement system and application method for dining room |
| CN107832966A (en) * | 2017-11-22 | 2018-03-23 | 北京新弘宝科技有限公司 | Ordering system is matched somebody with somebody based on intelligent table |
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| CN109873842A (en) * | 2017-12-01 | 2019-06-11 | 新疆路上创客信息技术有限责任公司 | A kind of communication means for food and drink place |
| CN107862818A (en) * | 2017-12-12 | 2018-03-30 | 成都莱想科技有限公司 | A kind of full automatic Catering Management equipment |
| CN108089903A (en) * | 2017-12-13 | 2018-05-29 | 苏州提点信息科技有限公司 | A kind of personalized menu autoplacement method based on data analysis |
| CN108564334A (en) * | 2018-03-20 | 2018-09-21 | 徐州独角兽信息科技有限公司 | A kind of new network is ordered platform |
| CN109493255A (en) * | 2018-10-17 | 2019-03-19 | 李小飞 | A kind of food and drink cash register side loophole control system |
| CN109377114A (en) * | 2018-12-14 | 2019-02-22 | 万翼科技有限公司 | Appraisal procedure, server and the storage medium of supplier |
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| CN113094563A (en) * | 2020-01-08 | 2021-07-09 | 珠海格力电器股份有限公司 | Ordering and dish confirming method, equipment, system and storage medium |
| CN112819657A (en) * | 2021-02-04 | 2021-05-18 | 深圳九州科技开发有限公司 | Kitchen menu display method, display system and data conversion interface |
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Application publication date: 20130724 |