WO2019045000A1 - Système de réseau social et programme pour système de réseau social - Google Patents

Système de réseau social et programme pour système de réseau social Download PDF

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Publication number
WO2019045000A1
WO2019045000A1 PCT/JP2018/032185 JP2018032185W WO2019045000A1 WO 2019045000 A1 WO2019045000 A1 WO 2019045000A1 JP 2018032185 W JP2018032185 W JP 2018032185W WO 2019045000 A1 WO2019045000 A1 WO 2019045000A1
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WO
WIPO (PCT)
Prior art keywords
information
call
calling party
reputation
terminal
Prior art date
Application number
PCT/JP2018/032185
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English (en)
Japanese (ja)
Inventor
雄仁 拝野
寿次 羽田
Original Assignee
株式会社Ｉｒｃ
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 株式会社Ｉｒｃ filed Critical 株式会社Ｉｒｃ
Priority to JP2018546045A priority Critical patent/JPWO2019045000A1/ja
Publication of WO2019045000A1 publication Critical patent/WO2019045000A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers

Definitions

  • the present invention relates to a social network system and a program for the social network system, and more particularly to a social network system and a program for the social network system realized by a mobile phone, a smart phone, a tablet terminal and the like and predetermined application programs installed therein. .
  • a smartphone or the like is equipped with a telephone directory function for registering contacts and the like. For this reason, when a caller is called from a caller whose contact is registered in the smartphone, the contact is referred to based on the telephone number of the caller included in the call, The name and the like of the corresponding caller are displayed on the smartphone together with the incoming call.
  • Patent Document 1 discloses the following communication method. That is, the transmitting step of transmitting personal information from the first communication device to the second communication device, and the second communication device receiving the personal information, the personal information having the same content as the personal information being the own device And a notification step of notifying the first communication device of the result of the search in the search step from the second communication device.
  • a communication method is disclosed.
  • Patent Document 1 in the case of a search result in which personal information is received and personal information having the same content does not exist in the own device, "I do not know the same person" It will send a notification of purpose.
  • the incoming call is displayed on the called smartphone, a strange telephone number will be displayed, but the user of the smartphone may be a call from a suspicious person. There is a feeling that the feeling that you may be working and you can not answer the call.
  • inconvenience occurs in the sales scene. That is, for example, a questionnaire survey including responses such as address, telephone number, name, etc. is conducted to visitors such as a house display hall and a car dealership, and later, the salesperson calls the sales phone to the visitor. There will be times when you call.
  • the present invention can be generalized as providing a social network system that can also consider the interests of visitors while avoiding the inconvenience of sales activities caused by the telephone directory function of smartphones and the like. It is an object of the present invention to provide a social network system that benefits both the calling party and the called party.
  • the social network system of the present invention is A first device for making a call by adding a unique calling party code; A storage medium in which the calling party code, calling party information corresponding to the calling party code, and reputation information indicating a reputation as a calling party are stored in association with each other; A second device for transmitting the corresponding caller information and reputation information by referring to the storage medium based on a calling party code attached to a call made by the first device; And a third device for notifying the caller information and the reputation information transmitted by the second device and the arrival of an incoming call.
  • the first device is a smartphone used by a sales representative
  • the third device is a smartphone used by a visitor.
  • the storage medium and the second device are a database, a personal computer and the like managed by an administrator of the social network system of the present invention, and the like.
  • the third device may further comprise a display means for displaying the caller information and the reputation information, and further comprises an evaluation information transmission means for transmitting an evaluation used for tallying the reputation information when the call is disconnected. It can also be provided with setting means for setting to reject the call originating from the first device. In this case, by notifying the caller information in the third device according to the present invention, the user has an opportunity to respond to an incoming call, but the user is not selected to receive an incoming call from an unintended caller. It is possible, and it is also possible to recommend that society not accept incoming calls.
  • the caller information and / or the reputation information may be associated with a plurality of caller codes.
  • a corporation may have a plurality of calling party codes such as a telephone number, or even an individual may have a plurality of telephone numbers, a unique ID, etc. Since there are also, it is for linking them with calling party information.
  • the first device may further comprise transmitting means for transmitting the calling party code and the calling party information incidental to the own device to the storage medium.
  • a program for a social network system of the present invention is Causing the first device to execute an outgoing call with a unique calling party code added; Causing the second device to transmit calling party information corresponding to the calling party code added to the calling performed by the first device and reputation information indicating a reputation as a calling source; Informing the third device of the caller information and the reputation information sent by the second device and that the call has been received.
  • calling and receiving in this specification not only relate to voice exchange for calling between a calling party and a called party, but also other text messages exchanged between them. Also includes data related to various data such as photos, images, illustrations, and videos.
  • FIG. 1 is a block diagram showing a schematic configuration of an embodiment of the present invention.
  • FIG. 1 shows a visitor terminal 100, a person-in-charge terminal 200, a database (hereinafter referred to as “DB”) 300, a processing terminal 400, and a network 500, which will be described below.
  • DB database
  • the visitor terminal (third device) 100 is a general term for an information providing device including a smartphone having a telephone function and a communication function, and is used by a visitor.
  • the visitor terminal 100 is not limited to a smartphone as long as it has a telephone function and a communication function, and may be various information providing devices such as a wrist terminal, a personal computer, and a tablet.
  • the visitor terminal 100 is provided with a display and a speaker for notifying that caller information described later added by the processing terminal 400 and an incoming call have been made. Also, the visitor terminal 100 may be integrated into the person-in-charge terminal 200 and / or the processing terminal 400.
  • the person-in-charge terminal (first device) 200 is a general term for an information providing device including a smartphone having a telephone function and a communication function, and is used by a sales person in a house exhibition hall or the like.
  • the person-in-charge terminal 200 is not limited to a smartphone as long as it has a telephone function and a communication function, and may be various information providing apparatuses such as a wrist terminal, a personal computer, and a tablet.
  • a unique ID which is a calling party code is used as an indication of a calling source.
  • an application program for realizing the operation of the social network system of the present invention is installed. Further, various processes including transmission and reception of voice data or text data can be performed by cooperation between the application program and the visitor terminal 100 and the person-in-charge terminal 200.
  • the DB 300 is a company name, a department, a name, a person-in-charge terminal 200 in which the person in charge works, or a telephone number assigned to the SIM card attached thereto, an e-mail address, and a unique ID attached to the application program.
  • Etc. are storage media associated with each other and stored.
  • the unique ID is the caller code
  • the other information is the caller information.
  • caller code and caller information are viewed from the calling party's point of view, and they are called “caller code and called party information” if the position changes to the called party. It becomes. In the present specification, for the sake of easy understanding, when these are not confused, they are generically referred to as calling party code and calling party information.
  • N number of occurrences may be made.
  • the caller code and the M pieces of caller information may be stored in association (N and M are integers).
  • the person-in-charge terminal 200 calls the caller code and the call from the person-in-charge terminal 200 to the installation timing of the application program described above and setting a unique ID.
  • the recipient information may be sent. Since these transmission timings can store N caller codes and M caller information, they can be transmitted not only at the time of setting a unique ID but also at any time.
  • the processing terminal (second device) 400 receives a call from the person-in-charge terminal 200, refers to the DB 300 based on the calling party code and the called party code added thereto, and transmits the corresponding call
  • the calling party information and the called party information are read out, and the calling party information is transmitted to the visitor terminal 100 based on the called party information.
  • the processing terminal 400 processes reputation information indicating a reputation of a person in charge using the person-in-charge terminal 200, which is transmitted when the call is disconnected from the visitor terminal 100, or is transmitted from the visitor terminal 100. It is also possible to process an incoming call rejection setting request so as not to receive an incoming call from the person-in-charge terminal 200 or to determine whether or not the system can be used.
  • Determining whether the processing system 400 can use the system means determining whether the visitor terminal 100 and the person-in-charge terminal 200 may use the system. For this determination, for example, at the time of initial setting, one or more proofs of a copy of public institution issued documents such as a water rate bill, a health insurance card, a license, a my number, a registered copy, etc. It is conceivable to send a letter, and when this type of certificate is not sent, it may be considered as a judgment result that it can not be used. Further, when a plurality of certificates are sent, the processing terminal 400 compares the certificates with each other to check whether there is a flaw in the name of the sender or the like, and when there is a flaw, it can not be used. It can be mentioned that the judgment result is
  • the processing terminal 400 may stop using the service terminal if the reputation for a call or a message, the number of connection refusal settings, etc. falls below a certain threshold even after the start of use of the present system. .
  • a plurality of processing terminals 400 may be prepared, and each may be set as a different determination criterion to determine the availability of the present system based on an objective evaluation.
  • the third party organization makes similar determination, and based on the determination result of the third party organization or the determination result of the processing terminal 400, whether or not to stop using it You may decide.
  • the processing terminal 400 can be used according to a plurality of criteria, for example, if it is determined that the criterion is exceeded several times in a row, the reputation of the person in charge using the person in charge terminal 200 is made positive. You may process it.
  • a certificate indicating the reputation information is issued, etc. Reputation information can also be used secondarily.
  • This certificate can be transmitted to the person-in-charge terminal 200 through the network 500, for example, or can be sent by mail such as a card medium to the person in charge. This may be used as an identification card.
  • the network 500 is a generic term for various networks such as a telephone network and the Internet network.
  • the visitor terminal 100, the person-in-charge terminal 200, the DB 300, and the processing terminal 400 described above are connected to the network 500, respectively.
  • FIG. 2 is a view showing an example of a screen displayed when a call is received on the display of the visitor terminal 100 shown in FIG.
  • FIG. 2 shows a name display area 112, an input information display area 114, a call button display area 116, and a rejection button display area 118 which will be described below.
  • caller information including a company name, a department, a name, etc. in which a sales representative corresponding to the caller code of the person-in-charge terminal 200 works is displayed.
  • the caller code of the person-in-charge terminal 200 may also be displayed on the display of the visitor terminal 100.
  • reputation information may be represented by other methods such as displaying numerical values, changing colors, etc. instead of, for example, stars.
  • the method of informing the reputation information may not be by visual information, but by auditory information by voice, or by tactile information such as vibration strength / pattern of the vibration function.
  • the input information display area 114 is an area in which various types of information input by the person-in-charge terminal 200 are displayed.
  • the information that can be displayed here may be a PR statement of the person in charge or the company in which the person in charge works, a message desired to be sent from the person in charge to the visitor, various business matters, and the like.
  • the call button display area 116 is an area where a visitor using the visitor terminal 100 taps when responding to a call from the person-in-charge terminal 200.
  • the refusal button display area 118 is an area where the visitor using the visitor terminal 100 taps when he / she does not want to or can not respond to the call from the person-in-charge terminal 200.
  • FIG. 3 is a view showing an example of a screen displayed to disconnect the calling after answering the calling by tapping the call button display area 116 from the screen shown in FIG.
  • the O button display area 122 to be tapped and the communication with the sales person using the person in charge terminal 200 are not satisfied.
  • a tapped x button display area 124 is shown.
  • the number of displayed asterisks displayed in the name display area 112 increases as the number of tapping the button display area 122 increases, and as the number of tapping the x button display area 124 increases, the name display area 112 is displayed. The number of displayed stars will be reduced. This process is performed by the processing terminal 400 as described above.
  • an area may be provided to display an incoming call rejection button. Further, in the example shown in FIG. 3, an area for switching to transmission / reception of moving pictures, an area for switching to audio output from a speaker, and switching to mute are made adjacent to the ⁇ ⁇ ⁇ button display area 122 and the x button display area 124. Areas for each are shown.
  • a ⁇ ⁇ ⁇ button display area is provided to include an evaluation that there is neither good nor bad for communication with a sales representative using the person-in-charge terminal 200 Three-step evaluation may be made possible.
  • the processing terminal 400 may not increase or decrease the number of displayed stars displayed in the name display area 112, for example.
  • the three-level evaluation it may be possible to realize five-level evaluation, ten-level evaluation, and the like.
  • the circle button display area 122 and the circle button display area 124 are displayed. In this way, it is possible to transmit to the processing terminal 400 satisfaction / dissatisfaction with the communication with the sales representative using the person-in-charge terminal 200.
  • the application program for the social network system of the present embodiment downloaded from a server (not shown) through the network 500 is installed.
  • this application program may be installed on each of the visitor terminal 100 and the person-in-charge terminal 200 from the time of sale.
  • the visitor and the sales representative operate the visitor terminal 100 and the person-in-charge terminal 200, respectively, and the name of the user, the name of the company in which the user works, and the telephone number assigned to the terminal, etc.
  • the unique ID used in the present social network system is selected and registered in the DB 300 through the application program.
  • the telephone number is the caller code, and the name, company name, department name, etc. are caller information.
  • the registration target not only the above-mentioned name and telephone number but also any one of the address, the birthday, the blood type, the mail address, etc., as the registration target, may be registered as necessary.
  • a unique ID, a user name such as a nickname, etc. can also be registered.
  • the DB 300 various types of information transmitted from the visitor terminal 100 and the person-in-charge terminal 200 are stored in association with each other.
  • the calling party information and the calling party code are stored in the DB 300 in a state of being associated with each other.
  • one sales representative may own a plurality of smartphones, for example, a smartphone for work and a smartphone for work, and in such a case, the sales representative Since it is possible to create a plurality of unique IDs, the caller information and the caller code are stored in the DB 300 for each unique ID in order to cope with this.
  • FIG. 4 is an explanatory diagram of an operation at the time of use of the social network system of the present embodiment.
  • the sales representative operates the person-in-charge terminal 200 to start the application program, and a callee code (for example, a telephone number) assigned to the visitor terminal 100 through this. Is selected and a call is made to the visitor terminal 100 for a call (step S1).
  • a callee code for example, a telephone number
  • the calling party code assigned to the handling person terminal 200 from the handling person terminal 200 to the processing terminal 400 and the called party code assigned to the visitor terminal 100 are transmitted via the network 500. And sent to the processing terminal 400 (step S2).
  • processing terminal 400 When processing terminal 400 receives the calling party code and called party code transmitted from person-in-charge terminal 200, processing terminal 400 refers to DB 300 via network 500 based on these to make a call corresponding to the calling party code. While reading out the company name, department name, name and reputation information which is the person information, the unique ID which is the called party information corresponding to the called party code is read out (step S3).
  • the processing terminal 400 similarly reads the company name, department name, name and reputation information concerning the person-in-charge terminal 200 read out from the DB 300 To the visitor terminal 100 (step S4).
  • the visitor terminal 100 can receive a call from the person-in-charge terminal 200, that is, can receive a call via the network 500 (step S5).
  • the caller information and the reputation information transmitted from the processing terminal 400 as the company name, department name and name of the person-in-charge terminal 200 , And is displayed in the name display area 112 (step S6).
  • the visitor operating the visitor terminal 100 selects whether to answer or reject the incoming call based on the caller information and the reputation information displayed on the display of the visitor terminal 100. Is possible.
  • voice reading may be performed, for example, on condition that the salesperson using the person-in-charge terminal 200 is highly evaluated.
  • the visitor taps the call button display area 116 to answer the incoming call, and a call is made between the visitor and the sales representative. Then, when the two parties' calls are ended, the visitor usually brings the visitor terminal 100 near the ear in front of his / her eyes in order to disconnect the call from the visitor terminal 100. Therefore, when a change in angular velocity exceeding a predetermined threshold is detected by a gyro sensor or the like built in the visitor terminal 100, the screen as shown in FIG. 3 is displayed on the display (step S7).
  • the ⁇ ⁇ ⁇ button display area 122 can be tapped, and otherwise, the ⁇ ⁇ ⁇ button display area 124 can be tapped. If any of these areas is tapped, the call is disconnected (step S8).
  • caller information and evaluation information corresponding to the tapped area are transmitted from the visitor terminal 100 to the processing terminal 400 via the network 500 (step S9).
  • the processing terminal 400 accesses the DB 300 to update the evaluation information corresponding to the calling party information (step S10).
  • the call rejection is made from the visitor terminal 100 to the processing terminal 400. You can request the setting of.
  • the processing terminal 400 may access the DB 300 to include the unique ID of the sales representative in the call rejection information of the visitor.
  • the processing terminal 400 refers to the incoming call rejection information, and in the case where the unique ID of the calling source is included in the incoming call rejection information, the step It is recommended that the processing after S4 is not performed.
  • step S 1 Prior to step S 1, the person in charge operates the person-in-charge terminal 200 to create a message to be sent to the visitor terminal 100; No call connection is made between step S6 and step S7; In step S7, although different from the screen of FIG. 3, displaying a screen for transmitting evaluation information; -The step S8 is unnecessary because the call is not connected, and The other than these may be almost the same as a call for a call.
  • the social network system of the present embodiment it is possible to avoid the inconvenience in the sales activities by the phonebook function possessed by the smartphone etc., and to consider the benefit of the visitors as well. It becomes possible to provide a system.
  • FIG. 1 It is a block diagram showing a typical composition of an embodiment of the present invention. It is a figure which shows the example of a screen displayed at the time of call-in on the display of the visitor terminal 100 shown in FIG. It is a figure which shows the example of a screen displayed in order to disconnect the said calling after answering a call by tapping the telephone call button display area 116 from the example of a screen shown in FIG. It is an explanatory view of operation at the time of use of a social network system of this embodiment.

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  • Engineering & Computer Science (AREA)
  • Primary Health Care (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
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  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
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Abstract

L'invention concerne un système de réseau social avec lequel, en raison de la fonction de répertoire téléphonique d'un téléphone intelligent, etc., il est possible de prendre en considération les avantages des visiteurs tout en évitant l'apparition d'inconvénients pour des activités commerciales. Le système de réseau social est configuré de façon à être pourvu de : un premier dispositif (200) qui ajoute un code d'appelant unique et qui émet un appel ; un support d'enregistrement (300) dans lequel le code d'appelant, des informations d'appelant correspondant au code d'appelant, et des informations de réputation indiquant une réputation en tant que source d'appel sont mémorisés ensemble ; un deuxième dispositif (400) qui se réfère au support d'enregistrement (300) sur la base du code d'appelant ajouté à l'appel effectué par le premier dispositif et qui émet les informations d'appelant et les informations de réputation correspondantes ; et un troisième dispositif (100) qui émet les informations d'appelant et les informations de réputation émises par le deuxième dispositif (400) et qui notifie que l'appel est arrivé.
PCT/JP2018/032185 2017-09-01 2018-08-30 Système de réseau social et programme pour système de réseau social WO2019045000A1 (fr)

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JP2018546045A JPWO2019045000A1 (ja) 2017-09-01 2018-08-30 ソーシャルネットワークシステム及びソーシャルネットワークシステム用プログラム

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JP2017-168903 2017-09-01

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP7058430B1 (ja) * 2021-11-26 2022-04-22 裕輔 山根 管理システム、コンピュータプログラム、及び、管理方法

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JP2011176390A (ja) * 2010-02-23 2011-09-08 Nippon Telegr & Teleph Corp <Ntt> 発信者情報管理提供システム、発信者情報管理提供装置、発信者情報管理提供方法、及びプログラム
JP2012100080A (ja) * 2010-11-02 2012-05-24 Nippon Telegraph & Telephone East Corp 発信者情報通知システム、発信者情報通知装置及び発信者情報通知方法
JP2013005261A (ja) * 2011-06-17 2013-01-07 Ntt Docomo Inc サーバ装置、通信システムおよびネットワーク装置
JP2016163303A (ja) * 2015-03-05 2016-09-05 日本電信電話株式会社 通話システム、通話制御システムおよび通話方法

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Publication number Priority date Publication date Assignee Title
JP2011176390A (ja) * 2010-02-23 2011-09-08 Nippon Telegr & Teleph Corp <Ntt> 発信者情報管理提供システム、発信者情報管理提供装置、発信者情報管理提供方法、及びプログラム
JP2012100080A (ja) * 2010-11-02 2012-05-24 Nippon Telegraph & Telephone East Corp 発信者情報通知システム、発信者情報通知装置及び発信者情報通知方法
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Publication number Priority date Publication date Assignee Title
JP7058430B1 (ja) * 2021-11-26 2022-04-22 裕輔 山根 管理システム、コンピュータプログラム、及び、管理方法

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