WO2013105686A1 - 링데이터를 이용한 ars 연동데이터 제공시스템 및 그 방법 - Google Patents
링데이터를 이용한 ars 연동데이터 제공시스템 및 그 방법 Download PDFInfo
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- WO2013105686A1 WO2013105686A1 PCT/KR2012/000795 KR2012000795W WO2013105686A1 WO 2013105686 A1 WO2013105686 A1 WO 2013105686A1 KR 2012000795 W KR2012000795 W KR 2012000795W WO 2013105686 A1 WO2013105686 A1 WO 2013105686A1
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- ars
- data
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- screen data
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/50—Service provisioning or reconfiguring
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
- H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
- H04M2203/252—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a voice mode is enhanced with visual information
Definitions
- the present invention relates to a system and method for providing ARS interworking data using ring data, and more particularly, screen data outputted by being linked to each number selected by a user through a telephone when a user attempts to access a call to receive an ARS service.
- the present invention relates to an ARS interworking data providing system and method using ring data which greatly improves convenience and economy by transmitting packets at a time and interworking with the ARS service.
- the member can obtain a quick consultation by obtaining member information or card information through ARS in advance.
- the ARS system has a problem that the user cannot quickly enter the desired item, and can only determine the desired item number only by listening to the voice output through the handset.
- a method of receiving an ARS service on a screen while viewing a screen provided by the server while connecting a user's phone to a server through a wireless Internet may be considered.
- the present invention has been made in view of the above-described circumstances of the prior art, and when the user attempts to connect to the ARS service, the screen data packet outputted in conjunction with each number selected by the user through the telephone is temporarily transmitted and It is an object of the present invention to provide a system and method for providing ARS interworking data using ring data which greatly improves convenience and economy by allowing screen processing to be combined with a service.
- the ARS server receives the ARS voice service, can generate a tone signal, interlocking screen data packet interworking with the ARS from the ring data output management server
- a user terminal receiving the received and outputting the screen data; It is programmed to provide an automatic answering service in response to the tone signal generated by the user terminal, and determines the call connection request of the user terminal, and the screen data packet linked with the ARS to the ring data output management server and identification information of the user terminal.
- An ARS server for transmitting and processing;
- an ARS interworking data providing system using ring data characterized in that the ring data output management server for receiving and registering the interlocking screen data packet from the ARS server, and transmitting and processing the interlocking screen data packet to the corresponding user terminal.
- the user terminal is provided with the ARS interworking data providing system using the ring data, characterized in that for controlling to extract and output the specific interlocking screen data linked to the tone signal generated by the user.
- the screen data is provided with the ARS interlocking data providing system using the ring data, characterized in that the screen identification number is uniquely assigned to each other so that it can be output to follow the sequentially generated tone signal.
- the screen data is provided with the ARS interworking data providing system using the ring data, characterized in that the advertisement data can be included.
- the interlocking screen data packet stored in the ring data output management server is provided with the ARS interlocking data providing system using the ring data, characterized in that the matching and stored in the ARS representative phone number.
- the user terminal comprises a communication module for performing communication by connecting to a voice communication network or a data communication network;
- An ARS ring data receiver for receiving ARS interlocking screen data;
- a tone signal analyzer for analyzing a button tone signal selected or input by a user;
- a matching screen extracting unit which extracts screen data matched by menu order and tone signal;
- a tone signal generator for generating a tone signal by selection or input by a user;
- a voice data receiver for receiving voice data from the ARS server;
- a voice data output unit for outputting voice data;
- a screen output unit configured to output the interlocked screen data for the ARS;
- a data storage unit for receiving and storing ARS-linked screen data and storing identification codes for screen data matched for each menu sequence and tone signal;
- Receiving and storing the interlocked screen data for ARS received when connecting to a specific ARS access number, and the control unit for controlling to output the screen by extracting the screen data matched by each menu sequence and tone signal during the ARS service
- the ARS interworking data providing system using the ring data is provided, further comprising a screen size adjusting unit for adjusting the screen data size according to the user's selection.
- an ARS interworking data providing system using ring data characterized in that it further comprises an automatic deletion processing unit for automatically deleting the received intercepted screen data packet received and stored when the access to a specific ARS access number.
- the present invention comprises a first step in which a specific ARS server receives a call connection request signal from a specific user terminal; A second step of the ARS server transmitting ARS interlocking screen data to the ring data output management server; A third step of the ring data output management server transmitting the corresponding interlocking screen data to the corresponding user terminal; A fourth step of connecting the corresponding user terminal to the corresponding ARS server; A fifth process of outputting an initial screen of a corresponding ARS service; A sixth step of determining, by the corresponding user terminal, whether a tone signal is generated; A seventh step of transmitting the tone signal to the ARS server; An eighth step of extracting screen data linked to the corresponding tone signal; A method of providing ARS interworking data using ring data, comprising a ninth process of outputting corresponding screen data, is provided.
- the ring data further comprises the step of downloading and installing a ring data output application for extracting the screen data linked to the tone signal and output the screen from the ring data output management server
- a method of providing ARS interworking data is provided.
- the ARS interlocking screen data is provided with an ARS identification number further provides a method for providing ARS interlocking data using ring data, characterized in that the data can be confirmed.
- the second process is provided with the ARS interworking data providing method using the ring data, characterized in that the ARS server further comprises the step of transmitting the identification number of the user terminal to the ring data output management server.
- the second process provides a method for providing ARS interworking data using ring data, wherein the ring data output management server further includes storing the corresponding interlocking screen data in accordance with an ARS identification number.
- the eighth process is provided with the ARS interworking data providing method using the ring data, characterized in that further comprising the step of analyzing the tone signal.
- the user terminal determines whether the termination signal or the call connection release signal of the ARS service is received; ARS interworking data providing method using the ring data, characterized in that it further comprises the step of terminating the ARS interlocking screen data output service.
- a method for providing ARS interlocking data using ring data which may further include automatically deleting the corresponding interlocking screen data.
- the third process further includes the step of inserting the advertisement data into the interlocking screen data by the ring data output management server to produce the final interlocking screen data to be transmitted to the user terminal.
- a method of providing ARS interworking data is provided.
- ARS interworking data providing system and method using the ring data according to the present invention has the advantage that you can quickly select the desired item on the screen without listening to all the ARS guide message to select a specific item, listening ability is weak
- the elderly and the hearing-impaired have the advantage that they can conveniently provide the service through the ARS screen complex mode.
- the server and the user terminal are sent to the user when the screen data linked with the button selected by the user is transmitted to the city at the time of the call connection.
- the ARS has the advantage that there is no need for continuous communication connection during the ARS process, and thus traffic is not increased.
- FIG. 1 is a schematic diagram showing a schematic configuration of an ARS interworking data providing system using ring data according to an embodiment of the present invention
- FIG. 2 is a state diagram showing a data flow of an ARS interworking data providing system using ring data according to an embodiment of the present invention
- FIG. 3 is a view showing an interlocking state of a selection button of screen data implemented through an ARS interworking data providing system using ring data according to an embodiment of the present invention
- FIG. 4 is a screen illustrating an output state of a screen composite mode implemented through an ARS interworking data providing system using ring data according to an embodiment of the present invention
- FIG. 5 is a table illustrating sequential screen data for each number implemented through an ARS interworking data providing system using ring data according to an embodiment of the present invention.
- FIG. 6 is a block diagram showing the configuration of a user terminal included in the ARS interworking data providing system using the ring data according to an embodiment of the present invention
- FIG. 7 is a flowchart illustrating a signal flow of an ARS interworking data providing system using ring data according to an embodiment of the present invention.
- FIG. 1 is a schematic diagram showing a schematic configuration of an ARS interworking data providing system using ring data according to an embodiment of the present invention
- Figure 2 is a system of providing ARS interlocking data using ring data according to an embodiment of the present invention State diagram showing the flow of data.
- the ARS interworking data providing system using the ring data screen data that is linked to each number the user selects through the phone when the user attempts to access the call to receive the ARS service screen data It is a system that greatly improves convenience and economic efficiency by sending packets at a time and allowing the screen processing to be performed in combination with the ARS service.
- the ARS interworking data providing system using the ring data ARS to the corresponding user terminal when a user attempts to access the ARS service using a mobile terminal (hereinafter referred to as a user terminal)
- the screen data packet related to the screen data is transmitted in the same manner as the ring data transmission, and the screen is output.
- the ring data is a registered patent filed by the present applicant on January 27, 2003 and registered under registration number 10-602734.
- Remote wireless data control system and method using a mobile terminal the data registered in the server when the calling user or the called user is registered in the server in advance and the caller attempts to access the call (ring data, The signature information) is transmitted to the counterpart terminal to output the screen.
- the ring data processed in the ARS interworking data providing system using the ring data are screen data output in association with the voice output of the ARS.
- each screen data is given a screen identification code and selectively outputted in association with a button number selected by the user.
- the interlocking screen data output on the user's screen is a plurality of interlocking screen data is transmitted to the user terminal in packet units, Since there is no need to maintain separate access from the server, the traffic to the server is reduced.
- the ARS interworking data providing system using the ring data does not need to maintain access to the server because the ARS through the voice is intact, and supports the output of interlocking screen data for the user. There is no need to configure an ARS server to enable the wireless Internet, and there is no need to hyperlink the items belonging to each screen to generate a tone signal.
- the ARS interworking data providing system using the ring data is connected to the ARS server 30 receives the ARS voice service, can generate a tone signal, and at the same time ring data output management And a user terminal 2 receiving the interlocking screen data packet interworking with the ARS from the server 50 and outputting the screen data interlocking with the tone signal generated by the user during the ARS service.
- the ARS interworking data providing system using the ring data is programmed to provide an automatic response service (ARS) corresponding to the tone signal generated in the user terminal (2), the user terminal ( The ARS server 30 that determines the call connection request of 2) and transmits the screen data packet interworking with the ARS and the identification information of the user terminal 2 to the ring data output management server 50.
- ARS automatic response service
- the ARS interworking data providing system using the ring data receives and registers the interlocking screen data packet from the ARS server 30 and transmits the interlocking screen data packet to the corresponding user terminal 2. It is configured to include a ring data output management server 50 to process.
- the ARS interworking data providing system using the ring data listens to the answering machine voice while being connected to the ARS server 30 through the user terminal 2 (actually without listening to the screen).
- the user can select and generate the tone signal required by the operation alone.), And the screen data associated with the automatic answering sound can be output.
- the ARS interlocking screen data output to the user terminal 2 is output in conjunction with the ARS voice, but is not connected to the ARS server 30 or the ring data output management server 50 in real time traffic for maintaining the line This is not increased.
- the ARS interlocking screen data output to the user terminal 2 so that the user terminal 2 can achieve the same effect as that connected to the ARS server 30 or the ring data output management server 50 in real time.
- Each screen data is assigned a unique identification code so that the ARS interlocking screen data outputted to the user terminal 2 can be output in conjunction with an ARS voice or a tone signal selected by the user. have.
- the ARS interworking screen data interlocked with ARS voice is transmitted to the specific ARS server 30 through a user terminal 2 at the time of requesting a call connection, and before the call connection is completed, the ARS server 30 performs the ring data output management server ( 50) by requesting transmission of the ARS interlocking screen data, and when the ARS server 30 requests the transmission of the ARS interlocking screen data to the ring data output management server 50, that is, of the calling terminal, that is, the user terminal 2; By transmitting the identification information, for example, the number of the user terminal 2, the ring data output management server 50 can transmit the screen data of the ARS company to the corresponding user terminal (2).
- the user terminal 2 at the time of generating a request signal for a call connection to a specific ARS server 30, the corresponding ARS interlocking screen data packet from the ring data output management server 50 at a time Since the user terminal 2 is transmitted, the user terminal 2 may extract and output specific screen data to which a unique code is assigned in advance by a path corresponding to a tone signal selected by the user through an application mounted therein.
- the user terminal 2 controls to extract and output specific interlocking screen data linked to the tone signal generated by the user.
- the screen data are uniquely assigned screen identification numbers so that the screen data can be output following the tone signals sequentially generated.
- the ARS interlocking screen data may include advertising data, while receiving an additional service called an ARS interlocking screen, the user does not need to pay additional costs and simply views the advertisement data posted on the ARS interlocking screen data. Can be provided.
- the ring data output management server 50 included in the ARS interworking data providing system using the ring data may receive the ARS interlocking screen data packet from the ARS server 30 in real time. In the state of storing and registering in advance, it is also possible to transmit to the corresponding user terminal 2 when the call connection request to the ARS server 30 of the user terminal 2 is confirmed.
- the ARS interworking screen data packet is preferably stored in the ring data output management server 50 matched to the ARS representative phone number.
- a user connects to the ring data output management server 50 using a user terminal 2 to download a ring data output application.
- the ring data output management server 50 extracts the ring data output application and downloads it to the corresponding user terminal 2.
- the ARS server 30 transmits the ARS interlocking screen data to the ring data output management server 50. do.
- the ring data output management server 50 receives the ARS interlocking screen data packet and transmits the ARS interlocking screen data packet to the corresponding user terminal 2 through the terminal identification number of the calling user.
- the user terminal 2 When the transmission of the ARS interworking screen data packet to the user terminal 2 is completed, the user terminal 2 is connected to the ARS server 30 by call.
- the user terminal 2 When the user terminal 2 is connected to the ARS server 30, the user terminal 2 extracts initial screen data of the ARS service from the ARS interworking screen data packet and outputs the screen. This operation is possible because the initial screen data of the ARS service is designated as the highest output data.
- the ARS voice data provided from the ARS server 30 is provided through a speaker. Is output.
- the user terminal 2 analyzes the tone signal for the corresponding numeric button to determine which button. It determines whether it is selected, and extracts screen data linked to the corresponding tone signal and outputs the screen.
- the tone signal is transmitted to the corresponding ARS server 30.
- the screen data output when the first tone signal is selected and the screen data output when the second tone signal is selected are different from each other, and a unique identification code is assigned to each screen data in advance and linked to the tone signal. To be extracted.
- the screen data is matched corresponding to the tone signals for each order.
- FIG. 3 is a view showing an interlocking state of a selection button of screen data implemented through an ARS interworking data providing system using ring data according to an embodiment of the present invention
- FIG. 4 is a view showing ring data according to an embodiment of the present invention.
- Figure 5 shows the sequential screen data for each number implemented through the ARS interworking data providing system using the ring data according to an embodiment of the present invention It is a figure shown in a table.
- the user terminal 2 receiving the ARS interlocking screen data packet from the ring data output management server 50 included in the ARS interlocking data providing system using the ring data according to an embodiment of the present invention is the ARS.
- the ARS interlocking screen data is controlled to be properly output.
- the user terminal 2 receiving the ARS interworking screen data packet from the ring data output management server 50 extracts the screen data 40 given the initial screen code designated by the corresponding ARS server 30 and FIG. As shown on the left side of the screen output.
- each tone signal 27a to 27n extracts and displays the ARS interlocking screen data of any one of the identification codes.
- the screen data 42 linked to the fifth tone signal 27e is shown in the right side of FIG. Is output together.
- a tone signal can be generated by inputting buttons such as 1, 2, 3, *, # placed on the screen data 42. .
- buttons such as 1, 2, 3, *, # are operated by operating the button keys.
- a signal can be generated, in which case an automatic answering service (ARS) is running.
- ARS automatic answering service
- the ARS interlocking screen data interlocked with the tone signal and interlocked in sequence are eventually linked to the ARS even if the user terminal 2 is not connected to the ARS server 30 in real time.
- the ARS interworking screen data packet transmitted from the ring data output management server 50 to the user terminal 2 is composed of a table as shown in FIG. 5, and the table 44 is sequentially and selected tones. Different screen data are specified in advance in response to the signal.
- FIG. 6 is a block diagram illustrating the configuration of a user terminal included in the ARS interworking data providing system using ring data according to an embodiment of the present invention.
- the user terminal 2 included in the ARS interworking data providing system using ring data has a communication module, an ARS ring data receiver, a tone signal analyzer, and a screen size therein. And a controller, an automatic deletion processor, a matching screen extractor, a tone signal generator, a voice data receiver, a voice data output unit, a screen output unit, a data storage unit, and a controller.
- the communication module 4 is a means for performing communication by connecting to a voice call network or a data communication network
- the ARS ring data receiver 6 is a means for receiving ARS interlocking screen data
- the ring data output management server Receives and manages the ARS interworking screen data received from the (50).
- the tone signal analyzer 8 is a means for analyzing a button tone signal selected or input by a user, and means for determining which button is input.
- the matching screen extractor 10 is a means for extracting screen data matched for each menu sequence and tone signal, and the ARS interlocking screen data received from the ring data output management server 50 is for each sequence and tone signal. Since the identification codes to be extracted are created in a table, the matching screen extracting unit 10 extracts specific screen data as written in the table corresponding to each sequence and tone signal.
- the tone signal generator 12 is a well-known configuration for generating a tone signal by a user's selection or input
- the voice data receiver 14 is a well-known configuration for receiving voice data from the ARS server 30.
- the data output section 16 has a known configuration such as a speaker for outputting voice data.
- the screen output unit 18 is also a known configuration such as a monitor for outputting the interlocking screen data for the ARS.
- the data storage unit 20 is a means for receiving and storing the interlocking screen data for ARS, and for storing the identification code for each screen data matched for each menu sequence and tone signal.
- the controller 22 receives and stores interlocked screen data for ARS received upon access to a specific ARS access number, and extracts screen data matched for each menu sequence and tone signal during ARS service and outputs the screen. Means to control.
- the screen size adjusting unit 24 to adjust the size of the screen data according to the user's selection Is further included, and when the size of the ARS-linked screen data is greatly enlarged through the screen size adjusting unit 24, a person who has both visual and hearing decay, such as an elderly person, can conveniently operate the key while watching the screen. Will be.
- the interlocking screen data packet received and stored when the connection is released for a specific ARS access number It is preferable to further include an automatic deletion processing unit 26 to automatically delete processing.
- FIG. 7 is a flowchart illustrating a signal flow of an ARS interworking data providing system using ring data according to an embodiment of the present invention.
- the ARS interworking data providing system using the ring data while receiving the ARS service, the screen data downloaded in advance in conjunction with the progress of the ARS is appropriately screen output to improve the convenience to the user System.
- an application for automatically outputting the ARS interlocking screen data in response to the selected and selected tone signals must be installed in the user terminal 2, and the user uses the user terminal 2 to execute the ring data. Connect to the output management server 50.
- the ring data output management server 50 When a download request signal for a ring data output application is received from a specific user terminal 2 connected to the ring data output management server 50, the ring data output management server 50 extracts the ring data output application. Download to the user terminal 2.
- the user terminal 2 then downloads and installs the ring data output application.
- the ARS server 30 transmits the terminal number of the calling user together with the ARS interlocking screen data to the ring data output management server 50.
- the ring data output management server 50 receives the corresponding ARS interlocking screen data packet and transmits the ARS interlocking screen data packet to the corresponding user terminal 2 through the terminal identification number of the calling user.
- the ring data output management server 50 may receive the corresponding ARS interlocking screen data packet from the ARS server 30 in real time, even if there is no call connection request from the user terminal 2, the ARS interlocking screen in advance. It is also possible to receive data packets and register them. When the ARS interworking screen data packet is received and registered in advance, when a call connection request from the user terminal 2 is generated, the ring data output management server 50 receives the corresponding user terminal from the ARS server 30. Only the identification number (for example, telephone number) of 2) needs to be transmitted.
- the ring data output management server 50 can insert the advertisement data in the interlocking screen data, the ring data output management server 50 is transmitted to the user terminal 2 through the process of inserting the advertisement data.
- the final linked screen data can be produced.
- the user terminal 2 When the transmission of the ARS interlocking screen data packet to the user terminal 2 is completed, the user terminal 2 is connected to the ARS server 30, and the transmission of the ARS interlocking screen data packet is recently pushed. Since the ARS interlocking screen data packet is transmitted during the waiting time for the call connection, the user waits for the ARS interlocking screen data packet during the normal waiting time for the call connection. Call connection and data transfer occur almost simultaneously.
- the user terminal 2 When the user terminal 2 is connected to the ARS server 30, the user terminal 2 extracts initial screen data of the ARS service from the ARS interworking screen data packet and outputs the screen. This operation is possible because the initial screen data of the ARS service is designated as the highest output data.
- the ARS voice data provided from the ARS server 30 is provided through a speaker. Is output.
- the user terminal 2 analyzes the tone signal for the corresponding numeric button to determine which button. It determines whether it is selected, and extracts screen data linked to the corresponding tone signal and outputs the screen.
- the tone signal is transmitted to the corresponding ARS server 30.
- the screen data output when the first tone signal is selected and the screen data output when the second tone signal is selected are different from each other, and a unique identification code is assigned to each screen data in advance and linked to the tone signal. To be extracted.
- the screen data is matched corresponding to the tone signals for each order.
- the ARS interworking screen data is further attached with an ARS identification number to confirm data.
- the user terminal 2 determines whether an end signal or a call disconnection signal of the ARS service is received. If the end signal or call disconnection signal of the ARS service is received, the user terminal 2 is received. Terminates the ARS interlocking screen data output service.
- the user terminal 2 repeats generation of a tone signal for menu selection and output of matching screen data.
- the user terminal 2 automatically deletes the interlocking screen data.
- ARS interworking data providing system and method using the ring data according to an embodiment of the present invention is not limited only to the above-described embodiment is possible various modifications within the scope not departing from the technical gist.
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Description
Claims (17)
- ARS 서버에 접속하여 ARS 음성서비스를 제공받으며, 톤신호를 발생시킬 수 있고, 링데이터 출력관리서버로부터 ARS와 연동된 연동 화면데이터 패킷을 전송받아 화면데이터를 출력하는 유저 단말기와;자동 응답서비스를 유저 단말기에서 발생한 톤신호에 대응하여 제공할 수 있게 프로그램되어져 있으며, 유저 단말기의 호접속 요청을 판단하고, 링데이터 출력관리서버로 ARS와 연동된 화면데이터 패킷과 유저 단말기의 식별정보를 전송 처리하는 ARS 서버와;상기 ARS 서버로부터 연동 화면데이터 패킷을 전송받아 등록하고, 해당 유저 단말기로 연동 화면데이터 패킷을 전송처리하는 링데이터 출력관리서버로 이루어진 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공시스템.
- 제 1항에 있어서,상기 유저 단말기는 유저가 발생시킨 톤신호에 연동된 특정 연동 화면데이터를 추출하여 출력시키도록 제어하는 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공시스템.
- 제 1항에 있어서,상기 화면데이터는 순차적으로 발생된 톤신호에 추종되어 출력될 수 있도록 화면 식별번호가 각각 고유하게 부여된 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공시스템.
- 제 1항에 있어서,상기 화면데이터는 광고데이터가 포함될 수 있는 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공시스템.
- 제 1항에 있어서,상기 링데이터 출력관리서버에 저장된 연동 화면데이터 패킷은 ARS 대표 전화번호에 매칭되어 저장된 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공시스템.
- 제 1항에 있어서,상기 유저 단말기는 음성 통화망이나 데이터 통신망에 접속하여 통신을 수행하는 통신모듈과;ARS용 연동 화면데이터를 수신하는 ARS용 링데이터 수신부와;유저가 선택하거나 입력한 버튼 톤신호를 분석하는 톤신호 분석부와;메뉴 순차별 및 톤신호별로 매칭되는 화면데이터를 추출하는 매칭 화면 추출부와;유저의 선택이나 입력에 의해 톤신호를 발생하는 톤신호 발생부와;ARS 서버로부터 음성데이터를 수신하는 음성데이터 수신부와;음성데이터를 출력하는 음성데이터 출력부와;상기 ARS용 연동 화면데이터를 출력하는 화면 출력부와;ARS용 연동 화면데이터를 수신하여 저장하고, 각 메뉴 순차별 및 톤신호별로 매칭되는 화면데이터별 식별코드를 저장하는 데이터저장부와;특정 ARS 접속번호에 접속시도시 전송받은 ARS용 연동 화면데이터를 수신하여 저장하고, ARS 서비스 진행시 각 메뉴 순차별 및 톤신호별로 매칭되는 화면데이터를 추출하여 화면 출력시키도록 제어하는 제어부로 이루어진 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공시스템.
- 제 6항에 있어서,상기 화면데이터를 유저의 선택에 따라 크기 조절될 수 있도록 하는 화면 크기조절부가 더 포함된 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공시스템.
- 제 6항에 있어서,특정 ARS 접속번호에 대한 접속 해제시 수신받아 저장한 연동 화면데이터 패킷을 자동으로 삭제 처리하는 자동 삭제 처리부가 더 포함된 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공시스템.
- 특정 ARS 서버가 특정 유저 단말기로부터 호접속 요청신호를 수신하는 제 1과정과;해당 ARS 서버가 링데이터 출력관리서버로 ARS 연동 화면데이터를 전송하는 제 2과정과;상기 링데이터 출력관리서버가 해당 연동 화면데이터를 해당 유저 단말기로 전송하는 제 3과정과;해당 ARS 서버에 대해 해당 유저 단말기가 호접속되는 제 4과정과;해당 ARS 서비스의 초기 화면이 출력되는 제 5과정과;해당 유저 단말기가 톤신호 발생여부를 판단하는 제 6과정과;해당 톤신호를 ARS 서버로 전송하는 제 7과정과;해당 톤신호에 연동된 화면 데이터를 추출하는 제 8과정과;해당 화면데이터를 출력하는 제 9과정을 포함하여 이루어진 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공방법.
- 제 9항에 있어서,상기 제 1과정의 이전에, 톤신호에 연동된 화면데이터를 추출하여 화면 출력하는 링데이터 출력 어플리케이션을 링데이터 출력관리서버로부터 다운로드하여 설치하는 과정이 더 포함된 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공방법.
- 제 9항에 있어서,상기 ARS 연동 화면데이터는 ARS 식별번호가 더 첨부되어 데이터 확인이 가능하게 된 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공방법.
- 제 9항에 있어서,상기 제 2과정은 해당 ARS 서버가 링데이터 출력관리서버로 발신하는 유저 단말기의 식별번호를 전송하는 과정이 더 포함된 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공방법.
- 제 9항에 있어서,상기 제 2과정은 상기 링데이터 출력관리서버가 해당 연동 화면데이터를 ARS 식별번호에 매칭되게 저장하는 과정이 더 포함된 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공방법.
- 제 9항에 있어서,상기 제 8과정은 톤신호를 분석하는 과정이 더 포함된 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공방법.
- 제 9항에 있어서,상기 제 9과정의 다음으로, 유저 단말기가 ARS 서비스의 종료신호 또는 호접속 해제신호가 수신되는 지를 판단하는 과정과;ARS 연동 화면데이터 출력서비스를 종료하는 과정이 더 포함된 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공방법.
- 제 15항에 있어서,ARS 연동 화면데이터 출력서비스 종료시, 해당 연동 화면데이터를 자동 삭제하는 과정이 더 포함될 수 있는 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공방법.
- 제 9항에 있어서,상기 제 3과정은 상기 링데이터 출력관리서버가 연동 화면데이터에 광고데이터를 삽입하는 과정이 더 포함되어 유저 단말기로 전송하고자 하는 최종 연동 화면데이터를 제작할 수 있게 된 것을 특징으로 하는 링데이터를 이용한 ARS 연동데이터 제공방법.
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