WO2002041299A1 - Systeme de passage/acceptation de commande de produits et procede de vente de produits - Google Patents

Systeme de passage/acceptation de commande de produits et procede de vente de produits Download PDF

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Publication number
WO2002041299A1
WO2002041299A1 PCT/JP2000/008035 JP0008035W WO0241299A1 WO 2002041299 A1 WO2002041299 A1 WO 2002041299A1 JP 0008035 W JP0008035 W JP 0008035W WO 0241299 A1 WO0241299 A1 WO 0241299A1
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WO
WIPO (PCT)
Prior art keywords
information
order
product
terminal device
purchaser
Prior art date
Application number
PCT/JP2000/008035
Other languages
English (en)
Japanese (ja)
Inventor
Kouji Furukawa
Original Assignee
Video System Co., Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Video System Co., Ltd. filed Critical Video System Co., Ltd.
Priority to AU2001214119A priority Critical patent/AU2001214119A1/en
Priority to JP2002543425A priority patent/JPWO2002041299A1/ja
Priority to PCT/JP2000/008035 priority patent/WO2002041299A1/fr
Publication of WO2002041299A1 publication Critical patent/WO2002041299A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the present invention uses a plurality of information processing means which are interconnected via a communication line and can transmit and receive various kinds of information. It relates to a merchandise ordering system for buying and selling merchandise, and a merchandise sales method.
  • customer management at a restaurant is generally complicated. This is one of the indispensable tasks in the operation of restaurants, etc., for example, in relation to eating and drinking for a certain period of time without receiving a fee to be paid from a customer to a restaurant for each food and beverage performed by the customer.
  • credit sales it is necessary to record the fees for each food and beverage for each customer.
  • billing a credit sales fee to a customer it is necessary to aggregate the credit sales fee and notify the customer of the credit sales fee by creating an invoice for each customer.
  • an object of the present invention is to provide a merchandise purchaser that, when ordering a merchandise, ensures that the merchandise seller is notified of the ordering information, which is the content of the order, and that the merchandise ordered is reliably delivered to the merchandise purchaser.
  • an ordering system and a product sales method Another object of the present invention is to provide a product ordering system and a product sales method that can perform customer management with a simple operation.
  • the present invention according to claim 1 is a product ordering system for mutually transmitting and receiving information on product ordering and product sales using a plurality of information processing means capable of mutually transmitting and receiving information via a communication line,
  • the information processing means includes: a receiving and placing order management device that manages information related to product ordering and product sales; a purchaser terminal device that can transmit order information, which is information related to product ordering, to the order receiving and managing device; A seller terminal device capable of receiving order information transmitted from the order management device,
  • the product ordering / ordering system includes: An order management device that manages information related to product sales, a purchaser terminal device that can send order information that is information related to product ordering to the order management device, and order information that is sent from the order management device Using information processing means, which is a seller terminal device capable of receiving an order, it is possible to mutually transmit and receive information on ordering and sales of goods via a communication line such as a public telephone line, The order management device transmits the order information to the seller terminal device based on the order information input by the purchaser operating the purchaser terminal device.
  • the product purchaser can place an order for the product at his own convenience, and the product seller can obtain clear ordering information such as the product delivery destination and the order name such as the product name and quantity of the ordered product.
  • the merchandise seller can deliver the merchandise the merchant wants to purchase to the merchant based on the ordering information.
  • the merchandise seller does not need to spend a lot of time working or answering telephone calls in order to order merchandise over the phone, taking into account the time the merchant will call.
  • it is possible to prevent troubles that may occur between product purchasers and product sellers due to unclear order contents. it can.
  • a karaoke device having a communication function installed in a restaurant or the like as a product purchaser can be used.In such a case, a new communication line and a new purchaser terminal device are required. No need to introduce.
  • order information is input using a remote control device that can remotely control the power rake device, and a display provided with confirmation of the order information is provided on the karaoke device. It can be performed using a display device as a means.
  • the order information input by the remote control device is also displayed on a display unit such as an LCD (liquid crystal display) provided in the remote control device, but the display area of the display unit of the remote control device Yes, only a part of the order information is displayed.
  • the input order information is displayed on the display device of the karaoke device, so that much of the order information can be displayed on the display device at a time, and the input order information is confirmed. It becomes easier.
  • a PC with communication function, facsimile machine, etc. as a seller terminal device
  • Product sellers can store order information received by PCs, facsimile machines, etc. as order information.
  • the order management device stores and manages customer management information, which is information on a customer transmitted from the purchaser terminal device, and stores the customer management information transmitted from the purchaser terminal device.
  • a predetermined document is created based on the information.
  • the order management device stores and manages customer management information, which is information on the customer transmitted from the purchaser terminal device, and manages the customer management information transmitted from the purchaser terminal device. Create a predetermined document based on the information.
  • the order management device receives the customer management information by the receiving means, stores the customer management information in the storage means, and stores the customer management information in a predetermined method according to a method specified by the product purchaser. Process and manage customer management information based on the method desired by the product purchaser.
  • the order management device creates predetermined documents desired by the product purchaser based on the method desired by the product purchaser, such as a bill, a hot summer visit, a New Year's card, and the like.
  • the product purchaser can manage the customer simply by sending the customer management information to the order management device using the purchaser terminal device.
  • the product purchaser transmits customer management information, which is information on customers at the restaurant, to the order management device using the purchaser terminal device.
  • customer management information includes the customer's name, contact information, and records of the credit fee.
  • the customer management information transmitted from the purchaser terminal device is received by the order management device by a receiving means implemented by a modem or the like, and is stored and stored in a storage device such as a hard disk provided in the order management device.
  • Processing such as tabulation is performed based on a management request that includes predetermined processing to provide customer management information. If the product purchaser wishes, the product purchaser is notified of the processing result, and the product purchaser If desired, a predetermined document is created based on a document creation request included in the customer management information transmitted from the buyer terminal device.
  • the prescribed documents desired by the product purchaser include a bill to be presented or handed over to the customer when the customer is charged for the aggregated credit fee, a hot summer visit, a New Year's card, a notice of various events, and the like.
  • the customer management information includes, for example, a remote control attached to a karaoke device that is a purchaser terminal device.
  • the customer management information that is input to the purchaser's terminal device using the operating device can be checked using the display means provided in the karaoke device.
  • the restaurant operator who is the product purchaser operates the purchaser's terminal device and sends a document creation request to the order management device when he / she wants to send an invoice, a hot summer visit, a New Year's card, etc. to the customer. I do.
  • the order management device that has received the document creation request creates the document related to the document creation request.
  • the documents created in this way are delivered to the customer by a predetermined method.
  • the purchaser terminal device receives the accompaniment data transmitted from the music distribution device that distributes the accompaniment data via a communication line, and performs the music based on the received accompaniment data. Can be output.
  • the purchaser terminal device receives the accompaniment music data transmitted from the music distribution device that distributes the accompaniment music data via the communication line, and based on the received accompaniment music data. Music can be output. Therefore, it is not necessary to separately introduce a device for receiving the distribution of the accompaniment music piece, which is an accompaniment music piece for karaoke, in addition to the purchaser terminal device.
  • the order information input using the remote operation device provided with the purchaser terminal device is displayed on display means provided with the purchaser terminal device. It is characterized by being performed.
  • the order information input by using the remote control device provided with the purchaser terminal device is displayed on the display means provided with the purchaser terminal device. Therefore, it is possible to input the order information while visually confirming the order information displayed on the display device having a large display screen.
  • the order information input by the remote control device is also displayed on a display unit implemented by an LCD or the like provided in the remote control device. However, since the display area of the display unit of the remote control device is small, the order information is input. Only part of the information is displayed.
  • the input order information is displayed on the display device of the karaoke apparatus, so that much of the order information can be displayed on the display apparatus at a time, and the input order information can be confirmed. It will be easier.
  • the present invention described in claim 5 provides information on ordering and sales of goods.
  • An order management device that manages the order
  • a purchaser terminal device that can transmit order information that is information on ordering the product to the order management device
  • an order management device that receives order information transmitted from the order management device.
  • a merchandise ordering system wherein the merchandise ordering system transmits and receives information on merchandise ordering and merchandise mutually to each other via a communication line.
  • a product selection step in which a product purchaser who is a purchaser of the product selects a product using the purchaser terminal;
  • An order information receiving step in which the order receiving device receives the order information transmitted from the buyer terminal device;
  • an order management device that manages information related to product ordering and product sales, and a purchase that can transmit order information, which is information related to product ordering, to the order management device.
  • Terminal device and a seller terminal device that can receive order information transmitted from the order management device are connected to each other via a communication line, and mutually transmit and receive information on product ordering and product sales. By doing so, the merchandise can be sold.
  • the merchandise purchaser selects the merchandise using the purchaser terminal device, and in the order information transmitting step, the order information, which is information relating to the ordering of the selected merchandise, is purchased
  • the order information is transmitted to the order management device using the terminal device, the order information transmitted from the purchaser terminal device is received in the order information receiving step, and the order management device is received in the order information transmission step.
  • the order information is sent to the seller terminal device, and the seller The product seller who receives the order information using the terminal device delivers the product to the product purchaser based on the order information.
  • the product sales method of the present invention there is no limit on the time for the product purchaser to transmit order information to the order management device using the purchaser terminal device, and the product order can be placed at any time convenient for the product purchaser. It can be performed. Also, the merchandise seller can obtain ordering information with clear contents of the order, such as the merchandise supplier's order, and the merchandise seller can select the merchandise that the merchant wants to purchase based on the ordering information. It can be delivered to product buyers. The merchandise seller does not need to use long hours of business hours or telephone response time in the method of ordering merchandise using the telephone, taking into account the time the merchandise purchaser calls.
  • the present invention described in claim 6 further includes a customer management information transmitting step of transmitting customer management information, which is information relating to customer management, to the order management device using the purchaser terminal device; A step of receiving the customer management information transmitted from the device, and a step of receiving the customer management information based on the content of the document creation request when the customer management information includes a document creation request for creating a predetermined document. And a document creation step for creating a predetermined document.
  • a step of transmitting customer management information which is information relating to customer management, to the order management apparatus using the purchaser terminal device.
  • the document sales method further includes a document creation step for creating a predetermined document based on the content of the document creation request.
  • customer management information which is information relating to customer management
  • customer management information is transmitted to the order management device using the purchaser terminal device
  • customer management information receiving step the customer management information transmitted from the purchaser terminal device is received
  • the customer management information includes a document preparation request requesting the preparation of a prescribed document
  • the prescribed document is prepared based on the content of the document preparation request.
  • the product purchaser can manage the customer simply by transmitting the customer management information to the order management device using the purchaser terminal device, and the product purchaser can perform the predetermined document based on the customer management information. If the user desires, the document desired by the product purchaser can be created using the order management device. The purchaser can send the document to the customer without having the means for preparing the desired document. Also, there is no need for the purchaser to perform the work related to document preparation.
  • the completed documents are delivered according to the instructions of the buyer, for example, directly to the customer.
  • the purchaser terminal device receives the accompaniment data transmitted from the music distribution device that distributes the accompaniment data via the communication line, and performs the processing based on the received accompaniment data. Characterized in that the music can be output. According to the present invention described in claim 7, the purchaser terminal device receives the accompaniment music data transmitted from the music distribution device that distributes the accompaniment music data via the communication line, and based on the received accompaniment music data. Since music can be output, accompaniment data can be obtained without having to separately install a device for receiving the accompaniment data, which is an accompaniment for karaoke, in addition to the purchaser's terminal device. You can perform karaoke.
  • Order information can be transmitted to the order management device.
  • the order information received by the order management device is transmitted to the seller terminal device, and the product related to the order information is delivered to the restaurant to which the product is delivered.
  • Customers can receive the goods delivered to the restaurant at the restaurant.
  • the order information input by using the remote operation device provided with the purchaser terminal device is provided with the purchaser terminal device. Is displayed on the display means.
  • the order information input by using the remote control device provided with the purchaser terminal device is displayed on the display means provided with the purchaser terminal device. Therefore, it is possible to input the order information while visually confirming the order information displayed on the display device having a large display screen.
  • the order information input by the remote control device is also displayed on a display unit implemented by an LCD or the like provided in the remote control device. However, since the display area of the display unit of the remote control device is small, the order information is input. Only part of the information is displayed. In the present invention, since the input order information is displayed on the display device of the input device, much of the order information can be displayed on the display device at once, and the input order information can be confirmed. Becomes easier.
  • FIG. 1 is a conceptual diagram schematically showing the overall configuration of a product ordering / ordering system 10 according to an embodiment of the present invention.
  • FIG. 2 is a conceptual diagram for explaining an outline of a product sales method to which the product ordering / ordering system 10 is applied.
  • FIG. 3 is a device configuration diagram schematically showing the configuration of the order management device 100.
  • FIG. 4 is a block diagram showing an electrical configuration of the purchaser terminal device 200.
  • FIG. 5 is a flowchart showing an operation related to the processing of the customer management information of the order management device 100 that has received the order information or the customer management information transmitted from the buyer terminal device 200.
  • FIG. 6 is a flowchart showing an operation related to the processing of the purchaser terminal device 200 when performing customer management.
  • FIG. 7 is a flowchart showing an operation related to the processing of the purchaser terminal device 200 when outputting the order music.
  • FIG. 1 is a conceptual diagram schematically showing the overall configuration of a product ordering / ordering system 10 according to an embodiment of the present invention.
  • the merchandise ordering / ordering system 10 includes a plurality of information processing means 10, which are a plurality of information processing means capable of mutually transmitting and receiving information via a communication line 11 implemented by a public telephone line or the like including the Internet 30. 0, a purchaser terminal device 200 and a seller terminal device 300, a system capable of mutually transmitting and receiving information relating to product ordering and product sales, and a system capable of ordering products.
  • the order management device 100 performs various control processes for executing a process conforming to the present embodiment with the control device 101 and the control device 101. And memory for temporarily or continuously storing information necessary for processing and processing, transmitting means 103 for transmitting order information to the seller terminal device 300, and buyer terminal device 200. Receiving means 104 for receiving order information transmitted from 0, input means 105 for inputting various data, output means 106 for outputting processing results, etc., and data as various information are stored. Storage means 110, customer management information 13 transmitted from the buyer terminal device 200, and a customer '] f report management means 120, and various documents are stored based on the document creation instruction.
  • the order information 1 2 including the information related to the product ordering and product sales transmitted from the purchaser terminal 1 100, and the customer management information 1 3 which is information about the customer of the product purchaser C. It stores, processes, manages, and outputs the processing results.
  • the purchaser terminal device 200 is generally a remote control device which is an input device to which an input signal is input when inputting order information 12. 2 0 1, a key input device 2 0 3, and a display device 2 0 2 as display means for displaying display data corresponding to the order information 1 2 when confirming the contents of the order information 12 as input information.
  • Transmission / reception means 204 for realizing various data transmission / reception functions, memory 205 for temporarily or continuously storing information required for control processing, and various information such as product information.
  • Storage means 206 for storing data; It includes various control processes for executing processing conforming to the form, and control means 207, and receives order information 12 and customer management information 13 which are information relating to the ordering of goods. Send to 0.
  • the seller terminal device 300 is realized by a PC or a facsimile device having a communication function and can receive the order information 12 transmitted from the order management device 100.
  • the order management device 100 is issued to the seller terminal device 300 based on the order information 12 input by the product purchaser C who operates the purchaser terminal device 200 as the purchaser of the product. Based on the order information 12 received by the seller terminal device 300, the order information 12 is transmitted, and the merchandise seller B who sells the product sends the product 20 associated with the order information 12 to the delivery means 21. Can be delivered to the buyer C using
  • the order management device 100, the purchaser terminal device 200, the order management device 100, and the seller terminal device 300 are each connected to a public telephone line or the like.
  • the order management device 100 is connected to the seller based on the order information 12 input by the purchaser C operating the purchaser terminal device 200 via the communication line 11
  • the terminal device 300 transmits the information 12 to the terminal device 300.
  • the product purchaser C can place an order for the product at his own convenience, and the product seller B can order the product with clear order contents such as the product name and quantity of the ordered product if the product is delivered to the customer.
  • the merchandise seller B can deliver the merchandise 20 that the merchant buyer B wants to purchase to the merchandise buyer C by using the delivery means 21 based on the order information 12.
  • the merchandise seller B does not need to set a long business or telephone response time in the method of ordering merchandise using the telephone, taking into account the time the merchant buyer C calls. Further, in the method of receiving and ordering goods by telephone, it is possible to prevent troubles that may occur between the goods purchaser C and the goods seller B due to unclear order contents.
  • a karaoke device having a communication function installed in a restaurant or the like as the product purchaser C can be used.
  • a new communication line 1 is used. 1 and purchaser terminal 200 Costs for installation can be reduced.
  • order data which is the premise of the order information 12
  • the order information 12 can be confirmed using the display device 202 which is a display means provided in the karaoke device.
  • the order information 12 input by the remote control device 201 is also displayed on a display unit 201 a implemented by an LCD (liquid crystal display) provided in the remote control device 201, Since the display area of the display unit 2 Ola of the remote control device 201 is small, only a part of the order information 12 is displayed. Since the input order information 12 is displayed on the display device 202 of the karaoke apparatus, much of the order information 12 can be displayed on the display device 202 at a time, and It is easy to check the order information 1 and 2.
  • LCD liquid crystal display
  • the remote control device 201 specifies the information to be displayed on the display device 202 by performing a key operation of the input order information 12 2 on the key input section 201 b, and the purchaser terminal device. Used when giving an input signal corresponding to order information 12 to be given to 200.
  • the remote control device 201 is a so-called remote controller (remote controller), which includes a display unit 201 a implemented by an LCD and a key input unit used to input an input signal. 201 b and a light emitting element 201 c for providing an input signal to the light receiving element 117 of the purchaser terminal device 200 as an optical signal such as infrared light.
  • the purchaser C operates the remote control device 201, inputs the order information 12 to the purchaser terminal device 200 as an input signal, and receives the order management device 100 from the purchaser terminal device 200. Send ordering information 1 to 0.
  • a PC or a facsimile device having a communication function can be used, and the product seller B can hold the order information 12 received by the PC or the facsimile device as order information. it can.
  • the order management device 100 also receives and stores customer management information 13, which is information about the customer transmitted from the buyer terminal device 200, and stores the customer management information 13 in each of the customer management information 13.
  • the customer management information 13 can be managed by performing seed processing, and output data processed based on the customer management information 13 can be output in various output formats. For example, a predetermined document can be created based on the customer management information 13 transmitted from the purchaser terminal device 200.
  • the order management device 100 receives the customer management information 13 by the receiving means 104, stores the customer management information 13 in the storage means 110, and stores the customer management information 13 in a predetermined method. According to the method instructed by the product purchaser C, processing such as aggregation is performed, and the customer management information 13 is managed based on the method desired by the product purchaser C.
  • the order receiving / managing device 100 creates predetermined documents desired by the product purchaser C based on a method desired by the product purchaser C, such as a bill, a hot summer visit, a New Year's card, and the like. Only purchaser C transmits the customer management information 1 3 using the purchaser terminal device 2 0 0 order management apparatus 1 0 0, c eg purchaser C beverages that can perform customer management In the case of the store operator, the product purchaser C transmits customer management information 13 which is information on customers of the restaurant to the order management device 100 using the purchaser terminal device 200.
  • the customer management information 13 includes a customer's name, contact information, and records of credit sales.
  • the customer management information 13 transmitted from the buyer terminal device 200 is received by the receiving / order management device 100 by the receiving means 104 implemented by a modem or the like.
  • a storage request such as a hard disk provided is stored in a storage means 110, and processing such as tallying is performed based on a management request that is given the stored customer management information 13 and includes a predetermined process. If the purchaser wishes, the processing result 14 is notified to the purchaser C. If the purchaser C wishes, the customer management information transmitted from the purchaser terminal 200 is sent.
  • a prescribed document is created based on the document creation request included in 13.
  • the prescribed documents desired by the product purchaser C include a bill to be presented or handed over to the customer when the customer is billed for the aggregated credit fee, a hot summer visit, a New Year's card, a notice of various events, and the like.
  • the customer management information 13 is input to the purchaser terminal device 200 using the remote control device 201 attached to the karaoke device, for example, the purchaser terminal device 200, and the customer management information 13 is confirmed. This can be performed using the display device 202 which is a display means provided in the karaoke device.
  • the restaurant operator who is Product Buyer C In the case of sending an invoice, a summer greeting, a New Year's card, etc., the purchaser terminal device is operated to transmit order information 13 including a document creation request to the order management device 100. Receiving the order information 13 including the document creation request, the order management device 100 creates the document related to the document creation request.
  • the documents created in this way are delivered to the customer by a predetermined method.
  • the purchaser terminal device 200 receives the accompaniment data 15 transmitted from the karaoke distribution server 140, which is a music distribution device that distributes the accompaniment data 15 via the communication line 11. The music can be output based on the received accompaniment data 15.
  • the purchaser terminal device 200 also receives and receives the music data 16 transmitted from the music distribution server 150, which is a music distribution device that distributes the music data 16 via the communication line 11. Music can be output based on the musical sound data 16. Therefore, only by installing the purchaser terminal device 200, it is possible to receive distribution of accompaniment music data and musical sound data, and in addition to the purchaser terminal device 200, it is an accompaniment music for karaoke. There is no need to separately install a device for receiving the accompaniment data 15 and a device for receiving the music distribution.
  • FIG. 2 is a conceptual diagram for explaining an outline of a product sales method to which the product ordering / ordering system 10 is applied.
  • the order management apparatus 100 that manages information related to ordering and sales of goods and the customer management information 13 and the order information 12 are transmitted to the order management apparatus 100.
  • a seller terminal device 300 capable of receiving the order information 12 transmitted from the order management device 100 via the communication line 11 mutually.
  • This is a product sales method to which a product ordering system 10 that is connected and mutually transmits and receives information on product ordering and product sales is applied.
  • the merchandise selling method includes a merchandise purchaser C, a merchandise selection step S1, which is a step of selecting the merchandise 20 using the purchaser terminal device 200, and information on ordering the selected merchandise 20.
  • Order information transmission step S2 which is a step of transmitting certain order information 1 2 to order management device 100 using purchaser terminal device 200, and order information transmitted from buyer terminal device 200.
  • Order information receiving step S3 which is a step
  • order information transmitting step S4 which is a step of transmitting the order information 12 received by the order management device 100 to the seller terminal device 300
  • a seller A product delivery step S5 in which the product seller B receives the order information 12 using the terminal device 300 and delivers the product 20 to the product buyer C based on the order information 12
  • Customer management information transmission step S6, which is a step of transmitting management information 13 to order management device 100 using purchaser terminal device 200, and customer management transmitted from purchaser terminal device 200.
  • the ordering information is transmitted and received using the buyer terminal device 200, the order management device 100, and the seller terminal device 300, so that the merchandise is purchased.
  • the merchant B can surely send the merchandise B he / she wants to purchase to the merchant C.
  • the merchandise seller B receives the order information using the buyer terminal device 200, the order receiving / managing device 100, and the seller terminal device 3 ... 00, and the merchant seller B receives the order information.
  • the merchant seller B can sell the merchandise B that C wants to purchase to the merchant buyer C.
  • the product selection step S1 the product purchaser C selects the product 20 using the purchaser terminal device 200, and the product selected in the order information transmission step S2.
  • the order information 12 relating to the order 20 is transmitted to the order management device 100 using the purchaser terminal device 200, and the purchaser terminal device 200 transmits the order information in the order information receiving step S3.
  • the received order information 1 2 is received by the order management device 100, and the order information 1 received by the order management device 100 is transmitted to the seller terminal device 300 in the order information transmitting step S 4.
  • the product delivery step S5 the product seller B, which has received the order information 12 using the seller terminal device 300, delivers the product 20 to the product purchaser C based on the order information 12.
  • the merchant purchaser C receives the order information 12 using the purchaser terminal device 200 and the seller terminal device via the order management device 100.
  • the merchandise seller B can obtain order information 1 2 with clear contents of the order such as the product delivery destination, the ordered merchandise, etc., and the merchant seller B obtains the merchandise buyer C based on the order information 12.
  • the product 20 desired to be purchased can be delivered to the product buyer C.
  • the merchandise seller B does not need to set a long business hours or telephone response time in the method of ordering merchandise using the telephone, taking into account the time the merchant buyer C calls.
  • the commodity purchaser C can purchase the commodity without visiting the store or the like where the commodity 20 is displayed.
  • the customer management information 13 which is information relating to the management of the customer of the merchandise purchaser C is stored in the order management device 100 using the purchaser terminal device 200.
  • customer management information reception step S7 which is a step of receiving customer management information 13 transmitted from the buyer terminal device 200
  • customer management information 13 includes a document creation step S8 for creating a predetermined document based on the content of the document creation request when a document creation request requesting creation of a predetermined document is included.
  • the customer management information 13 is transmitted to the order management apparatus 100 using the purchaser terminal device 200, and the customer management information receiving step is performed.
  • the customer management information 13 transmitted from the purchaser terminal device 200 is received, and in the document creation step S8, the customer management information 13 includes a document creation request for requesting creation of a prescribed document. If so, a prescribed document is created based on the contents of the document creation request.
  • the product purchaser C can perform customer management simply by transmitting the customer management information 13 to the order management device 100 using the purchaser terminal device 200, and can perform the product purchaser C If C desires a predetermined document based on the customer management information 13, the document desired by the product purchaser C can be created using the order management device 100. it can.
  • the product purchaser c can send the desired document to the customer without possessing the means for preparing the document. In addition, there is no need for the product purchaser C to perform work related to document preparation.
  • the prepared documents are delivered, for example, directly to the customer according to the instructions of the product purchaser c.
  • FIG. 3 is an apparatus configuration diagram schematically showing the configuration of the order management apparatus 100.
  • the order management device 100 performs various controls and processes for executing the process conforming to the present embodiment with the control device 101 and temporarily or information necessary for the control process.
  • a memory 102 continuously stored, transmitting means 103 for transmitting order information to the seller terminal device 300, receiving means 104 for receiving order information transmitted from the buyer terminal device 200,
  • An input device 105 for inputting data, an output device 106 for outputting a processing result and the like, a storage device 110 for storing various information data, and customer management information transmitted from the purchaser terminal device 200 13 includes a customer information management means 120 for managing the information processing means 1, a document creation means 121 for creating various documents based on the document creation instruction, and a product information updating means 122 for updating the product information.
  • Various devices and various means are on the pass line 130 They are connected to each other me.
  • the control device 101 is realized by a CPU (central processing unit) or the like, and includes a memory 102, a transmission unit 103, a reception unit 104, an input unit 105, an output unit 106, a storage unit 110, and a customer. It controls the information management means 120, the document creation means 122, and the product information updating means 122, and executes various programs.
  • CPU central processing unit
  • the memory 102 is implemented by a plurality of electronic components and the like, and various data of basic information or instructions are temporarily or continuously stored in the control device 101 under the control of the control device 101. Based on the control of 101, transmission means 103, reception means 104, input means 105, output means 106, storage means 110, customer information management means 120, document creation means 121 and Various information is obtained from the product information updating means 122.
  • the transmitting means 103 is realized by a modem, a TA (terminal adapter), a DSU (digital service unit), or the like, and transmits the product information and the processing result to the buyer terminal device 200 and the order information to the seller terminal means 300.
  • the communication means 104 is realized by a modem, a TA (terminal adapter), a DSU (digital service unit), or the like, and receives the order information 12 transmitted from the purchaser terminal device 200.
  • the functions of the transmitting means 103 and the receiving means 104 can be specifically realized by the same device.
  • the input means 105 is realized by a keyboard, a mouse, or the like. For example, an input relating to a processing instruction given when the customer management information 13 transmitted from the purchaser terminal apparatus 200 and stored in the storage means 110 is totaled. A signal is input.
  • the output unit 106 is realized by a CRT (cathode ray tube), a liquid crystal display, a printer, or the like, and displays, for example, a processing result regarding the customer management information 12.
  • the storage means 110 is realized by an external storage device such as a hard disk, a magnetic disk, or a digital video disk, and stores customer management information 13 transmitted from the purchaser terminal device 200.
  • the storage means 110 includes a product information storage unit 111 for storing product information, which is information on products related to sales, a customer information storage unit 112 for storing customer management information 13,
  • the order information storage unit 1 13 in which the order information 1 2 is stored, the purchaser information storage unit 1 1 4 in which the purchaser information that is information about the product purchaser C is written, and the information about the product seller B
  • the customer information management means 120 is realized with the control device 101, the memory 102, and the storage means 110 as main parts, and stores the customer management information 13 received by the reception means 104.
  • customer information which is information about the customer
  • the tabulation result and the processing result are stored in the customer information storage unit 112, read out from the customer information storage unit 112 as appropriate, and transmitted to the purchaser terminal device 200.
  • the customer management information 13 includes an aggregation processing request that includes the total of the credit sales charges for a certain period of time for the product purchaser C customer, the corresponding data is read from the customer information storage unit 112. Read out and sum up the credit costs.
  • the customer management information 13 includes notification processing of the tally result, the tally result is transmitted to the purchaser terminal device 200.
  • the document creation means 1 2 1 is, specifically, a control device 101, a memory 102, a storage means Based on a document creation request included in the customer management information 13 received by the receiving means 104, the predetermined document desired by the product purchaser C is realized by using the main unit 110 and the output means 106. create. For example, if the content of the document creation request includes a document creation request that includes the process of creating an invoice corresponding to the credit rate of the customer of the product purchaser C for a certain period, the customer information management means 1 2 0 prints out an invoice in a predetermined format on, for example, an invoice sheet based on the tabulation processing result regarding the credit fee. The printed invoice is delivered to the customer by delivery means such as mailing.
  • the merchandise information updating means 122 is specifically realized by a control device 101, a memory 102, a storage means 110, and an input means 105 as main parts.
  • the contents of the merchandise information stored in the merchandise information storage unit 111 are rewritten and updated based on the merchandise information which is information on the input merchandise 20.
  • the product information includes, for example, the stock quantity, delivery date, price, producer, and characteristics of the product 20.
  • FIG. 4 is a block diagram showing an electrical configuration of the purchaser terminal device 200.
  • the purchaser management device 200 can input the order information 12 and the customer management information 13, and receives and receives the input order information 12 and the customer management information 13.
  • various processing results which are the results of processing by the order management device 100 based on the customer management information 13, are received from the order management device 100, and the processing results are displayed. can do.
  • the received processing result can be stored as information relating to the customer management information.
  • the purchaser terminal device 200 generally includes a remote control device 201 and a key input device 203, which are input devices to which an input signal is input when inputting order information 12; And display means for displaying display data corresponding to the order information 1 2 when confirming the contents of the order information 1 2, and transmission / reception means 20 for realizing various data transmission / reception functions. 4, a memory 205 for temporarily or continuously storing information necessary for control processing, a storage means 206 for storing data such as various kinds of information such as product information, and the like.
  • the control means 207 includes various controls and processes for executing processes conforming to the embodiment.
  • the storage means 206 is realized by an external storage device such as a hard disk, a magnetic disk, and a digital video disk, and stores customer order data 12, customer management information 13, and customer management data in which product information is stored.
  • a storage unit 206 a and a music data storage unit 206 b storing accompaniment data and musical sound data are included.
  • the purchaser terminal device 200 is connected to an order management device 100 provided at a remote place via a communication line 11 realized by a public telephone line including the Internet 30 or the like.
  • Input signals provided by the remote control device 201 and the key input device 203 provided in the purchaser terminal device 200 are displayed by a predetermined process by a control means 207 implemented by a CPU or the like.
  • the display data corresponding to the input signal is displayed on the device 202, and the order information 12 and the customer management information 13 are transmitted to the order management device 100 via the transmission / reception means 204.
  • the customer management information 13 and the merchandise information transmitted from the order management device 100 are stored in the storage device 206 via the transmission / reception device 204 under the control of the control device 207.
  • the purchaser terminal device 200 is a music distribution device provided at a remote location via a communication line 11 realized by a public telephone line including the Internet 30, etc. Connected to the distribution server 150, the purchaser terminal device 200 is read out from the karaoke distribution server 140 and the music distribution server 150 to, for example, a regular or irregular server. 0 and the karaoke distribution server 140 and the music distribution server 150 communicate with each other, and accompaniment data 15 and musical sound data 16 are distributed.
  • the music data which is the accompaniment data or musical sound data received by the purchaser terminal device 200, is stored in the storage device 206 via the transmission / reception device 204 under the control of the control device 207. Is done.
  • the acoustic signal derived from the purchaser terminal device main body 200a to the line 208 is amplified by the amplifier circuit 209 and is sonicated by the speaker 210.
  • the composite video signal from the line 211 of the purchaser terminal device 200 is supplied to a display device 202 which is a visual display means realized by a cathode ray tube or a liquid crystal, and the image is visually displayed.
  • the microphone 2 1 2 is connected to the purchaser terminal device 2 0 0 via a flexible wire. Connected to.
  • the karaoke performance song can be performed by the purchaser terminal device 200 using the display device 202, the speaker 210, and the microphone 211.
  • the purchaser terminal device 200 is connected to control means 207 implemented by a microcomputer via transmission / reception means 204 connected to the communication line 11.
  • the accompaniment data 15 received via the communication line 11 and character data such as lyrics corresponding to the accompaniment data, and the video data and still image data are also transmitted to the control means 20 7
  • the data is transferred to and stored in a large-capacity storage means 206 such as a hard disk.
  • a large-capacity storage means 206 such as a hard disk.
  • data such as many types of accompaniment music are stored in the storage means 206.
  • the operation of the storage means 206 is controlled by the controller 21.
  • a switch 215 for turning on the power and a display means 215 realized by a liquid crystal display element and a light receiving element for remote operation are realized on the front side.
  • a remote control unit 1 17 is provided.
  • the remote control unit 117 is supplied with an optical signal such as infrared light from the remote control device 201 so that the operation of the purchaser terminal device 200 can be controlled.
  • key input means 203 serving as reproduction specifying means and writing specifying means realized by the numeral keys.
  • a clock circuit 216 is also connected to the control means 207, and derives a clock signal representing, for example, one week, one month or one year.
  • the control means 2007 is further connected to a processing circuit 217 such as an ASIC (Application Specific Integrated Circuit) implemented by a microcomputer or the like. Operation is controlled.
  • the video circuit 218 is realized by, for example, a CODEC (coder and decorder) or the like, and creates a composite video signal from video data read from the storage means 206 by the operation of the control means 207. 2 0 2 can be given.
  • the image data stored in the storage means 206 is image-compressed, and the reproduction circuit 219 reproduces the original image data by processing according to the international standard MPEG (Motion Picture Experts Group).
  • the image data of this storage means 206 is a sentence Also includes character data.
  • the control means 207 also causes the accompaniment data read from the storage means 206 by the control means 207 to be played back by a MIDI (Musical Instrument Digital Interface) standard playback circuit 220, thereby switching between internal and external audio.
  • the signal is supplied from the circuit 222 to the amplifier circuit 209 via the line 222, and the sound is output from the speaker 210.
  • An audio signal from the microphone 2 12 is supplied to the switching circuit 2 2 1 via the line 2 3.
  • the audio signal from the microphone 212 and the signal of the accompaniment reproduced from the reproduction circuit 220 are synthesized together to produce an acoustic signal, which is derived from the line 222 as described above. Become.
  • the purchaser terminal device 200 can receive the accompaniment data 15 transmitted from the karaoke distribution server 140 and perform a karaoke performance. Similarly, the purchaser terminal device 200 can receive the music data 16 transmitted from the music distribution server 150 and output the music.
  • FIG. 5 is a flowchart showing an operation related to the processing of the customer management information of the order management device 100 that has received the order information or the customer management information transmitted from the purchaser terminal device 200.
  • the order management device 100 receives various information such as the order information 12 and the customer management information 13 transmitted from the buyer terminal device 200 and performs predetermined processing based on the received various information. .
  • step a1 the order management device 100 receives various information such as order information 12 and customer management information 13 transmitted from the purchaser terminal device 200, and in step a2, the received information Judge whether the received information is the ordering information 1 2 or not. If the received information is the ordering information 1 2, proceed to step a 3. If the received information is not the ordering information 1 2, proceed to step a 5. .
  • the various information received by the order management device 100 in step a1 is transmitted by the purchaser terminal device 200 in step b10, step b21, and step b32 in FIG. Management information, ordering information 12 and confirmation information.
  • step a3 the received order information 12 is stored in the order information storage section 113, and in step a4, the order information 12 is transmitted to the seller terminal device 300.
  • the order information 12 transmitted from the order management device 100 is received by the seller terminal device 300, and the merchant B sends the merchandise 20 to the merchant C based on the order information 12. to deliver.
  • step a5 it is determined whether the received information received by the order management device 100 is the customer management information 13 or not, and if the received information is the customer management information 13 the process proceeds to step a6. Proceed to step a10 if the received information is not the customer management information 13.
  • step a6 the received customer management information 13 is stored in the customer information storage unit 112, and in step a7, a document creation request such as a bill creation request for requesting the customer management information 13 to create a bill is made. Is determined. If the received customer management information 13 includes a document creation request, the process proceeds to step a8. If the received customer management information 13 does not include a document creation request, the process ends. In step a8, customer information is read from the customer information storage unit 112, and in step a9, a prescribed document such as an invoice is created and output based on the document creation request.
  • a prescribed document such as an invoice is created and output based on the document creation request.
  • step a10 it is determined whether or not the received information received by the order management device 100 is confirmation information for requesting the customer information to be read in order to confirm the customer information. If it is determined that the customer information is the customer information, the process proceeds to step a11, and in step a11, the management information relating to the customer, which is the customer information, is read from the customer information storage unit 112. Is transmitted to the purchaser terminal device 200.
  • step a 10 If it is determined in step a 10 that the received information received by the order management device 100 is not confirmation information for requesting reading of customer information in order to confirm customer information, the process proceeds to step a 13. In step a13, the buyer terminal device 200 transmits an error notification indicating that the received information does not include appropriate information.
  • FIG. 6 is a flowchart showing an operation relating to processing of the purchaser terminal device 200 when performing customer management.
  • the buyer C receives various input signals from the buyer terminal 200 For example, by using the remote control device 201, and information on customer management can be provided to the order management device 100 via the purchaser terminal device 200.
  • step b1 an initial screen for selecting a mode, which is a setting of a process performed by the purchaser C, is displayed on the display device 202 provided in the purchaser terminal device 200.
  • a mode signal which is the setting of the processing performed by the product purchaser C, is input.
  • step b3 it is determined whether or not the input mode signal is the customer management mode. If the mode signal is the customer management mode, the process proceeds to step b4. If not, the process proceeds to step b14. .
  • step b4 an identification signal unique to the purchaser can be input to the display device 202 to identify whether or not the person operating the purchaser terminal device 200 is an appropriate person.
  • An authentication screen is displayed.
  • step b5 an identification signal corresponding to the identification information unique to the purchaser C is input.
  • step b6 it is determined whether or not the input identification signal is an appropriate identification signal. If the input identification signal is appropriate, the process proceeds to step b7, where the input identification signal is appropriate. If not, return to step b4.
  • step b7 a customer information input screen for inputting information related to customer management is displayed on the display device 202.
  • customer management information 13 is input by the product purchaser C.
  • customer management information 13 is generated based on the input customer information, and in step b10, the customer management information 13 is transmitted to the order management device 100.
  • step b11 an input screen for selecting whether to continue the operation is displayed on the display device 202, and in step b12, a signal corresponding to the continuation of the operation or the repair of the operation is input.
  • step b 13 it is determined whether the input signal is an input signal corresponding to the continuation of the operation, and if the input signal is a signal corresponding to the continuation of the operation, the process returns to step b 7, and the input signal is operated. If the signal does not correspond to the continuation, the processing ends.
  • step b14 whether the input mode signal is the product order mode Then, if the mode is the product ordering mode, the process proceeds to step b15i. If the mode is not the product ordering mode, the process proceeds to step b25.
  • step b15 an identification signal unique to the purchaser can be input to the display device 202 to identify whether or not the person who operates the purchaser terminal device 200 is an appropriate person.
  • the authentication screen is displayed.
  • step b16 an identification signal corresponding to the identification information unique to the product purchaser C is input.
  • Step 17 it is determined whether or not the input identification signal is a proper identification signal. If the input identification signal is proper, the process proceeds to step b18, and the input identification signal is determined. If the signal is not appropriate, return to step b15.
  • step b18 a product ordering screen on which information on product ordering can be input is displayed on the display device 202.
  • step b19 the ordering information that is the basis of the ordering information 12 is displayed by the product purchaser.
  • the order information 12 is generated based on the input information on the product order in step b20, and the order information 12 is transmitted to the order management device 100 in step b21. Is done.
  • step b22 an input screen for selecting whether or not to continue the operation is displayed on the display device 202, and in step b23, a signal corresponding to the continuation of the operation or the repair of the operation is input.
  • step b24 it is determined whether or not the input signal is an input signal corresponding to the continuation of the operation. If the input signal is a signal corresponding to the continuation of the operation, the process returns to step b 18, and the input signal is If the signal does not correspond to the continuation of the operation, the processing ends.
  • step b25 it is determined whether or not the input mode signal is in the information confirmation mode. If the information signal is in the information confirmation mode, the process proceeds to step b26, and if not, the process ends. .
  • step b26 an identification signal unique to the product purchaser for identifying whether or not the person operating the purchaser terminal device 200 is an appropriate person can be input to the display device 202.
  • the authentication screen is displayed.
  • step b27 an identification signal corresponding to the identification information unique to the product purchaser C is input.
  • step 28 it is determined whether or not the input identification signal is a proper identification signal. If the input identification signal is proper, the process proceeds to step b29, where the input identification signal is proper. If not, return to step b26.
  • step b29 a confirmation information designation screen on which the purchaser C can specify the information desired to be confirmed is displayed on the display device 202.
  • the confirmation information designation signal indicates the purchase of the commodity. The confirmation information is generated based on the inputted confirmation information designation signal in step b31, and the confirmation information is transmitted to the order management device 100 in step b32. .
  • the order management device 100 0 receives the customer management information 13 as confirmation information, reads out the management information based on the received confirmation information (step a 11), and sends the management information to the buyer terminal device 200. Send it (step a 1 2).
  • step b33 the purchaser terminal device 200 receives the confirmation information transmitted from the order management device 100 in step a12 in FIG.
  • the purchaser C recognizes the received confirmation information and can confirm the content.
  • step b34 an input screen for selecting whether to continue the operation is displayed on the display device 202, and in step b35, a signal corresponding to the continuation of the operation or the repair of the operation is input.
  • step b36 it is determined whether or not the input signal is an input signal corresponding to the continuation of the operation. If the input signal is a signal corresponding to the continuation of the operation, the process returns to step b29, and the input signal is If the signal does not correspond to the continuation of the operation, the processing ends.
  • FIG. 7 is a flowchart showing an operation related to processing of the purchaser terminal device 200 when ordering and outputting music.
  • the purchaser terminal 200 is connected to the order management device 100, the karaoke distribution server 140 and the music distribution server 150 via the communication line 11 as described above, and the order management device Various information is received from 100, and accompaniment data 15 used for karaoke performance and musical sound data 16 used for music performance are received from the karaoke distribution server 140 and the music distribution server 150.
  • the display device 202 provided in the buyer terminal device 200 can select the mode, which is the setting of the processing performed by the product purchaser C, for the first time. A period screen is displayed, and in step c2, a mode signal, which is a setting of a process performed by the product purchaser C, is input.
  • step c3 it is determined whether or not the input mode signal is the product purchase mode. If the mode signal is the product purchase mode, the process proceeds to step c4. If not, the process proceeds to step c16. .
  • step c4 a product information update screen for selecting whether or not to update the information on the product 20 to be purchased to the latest information is displayed on the display device 202, and in step c5, The purchaser C inputs an input signal indicating whether or not to update the product information.
  • step c6 it is determined whether or not to update the product information. If the input signal is determined to be a signal corresponding to the product information update, the process proceeds to step c7, where the input signal corresponds to the product information update. If it is determined that the received signal is not a signal, the process proceeds to step c9. In step c7, a product information update request is transmitted to the order management device 100.In step c8, the order information is transmitted from the order management device 100. Receives update information related to product information.
  • step c9 the product information is displayed on the display device 202, and the product purchaser C selects the product 20 based on the displayed product information.
  • step c10 the selected product 20 is selected. Enter
  • step c11 order information 12 is generated based on the selected merchandise 20, and in step c12, the order information 12 is transmitted to the order management device 100.
  • the order information 12 is received by the order management device 100 in step a1 of FIG.
  • step c13 an input screen for selecting whether or not to continue the operation is displayed on the display device 202.
  • step c14 a signal corresponding to operation continuation or operation repair is input.
  • step c 15 it is determined whether or not the input signal is an input signal corresponding to the continuation of the operation. If the input signal is a signal corresponding to the continuation of the operation, the process returns to step c 1 and the input signal is operated. If the signal does not correspond to the continuation, the processing ends.
  • step c16 it is determined whether or not the input mode signal is the karaoke mode. If the mode signal is the karaoke mode, the process proceeds to step c17. If not, the process proceeds to step c24. .
  • step c17 a song name selection screen for selecting the name of the accompaniment song to be played in karaoke is displayed on the display device 202, and in step c18, an input for selecting the name of the accompaniment song in karaoke to be output Buyer C inputs the signal.
  • step c19 the karaoke data including the accompaniment data 15 corresponding to the input accompaniment music name is read out from the storage means 206, and in step c20, the accompaniment data 15 Data and character data are output using the speaker 210 and the display device 202.
  • the singing voice of the singer is input as an audio signal using the microphone 2 12 and output from the speaker 2 10 together with the karaoke data.
  • step c21 an input screen for selecting whether or not to continue karaoke is displayed on the display device 202.
  • step c22 a signal corresponding to karaoke continuation or karaoke termination is input, and step c2 is performed.
  • step 3 it is determined whether or not the signal corresponds to the end of the karaoke. If the input signal is not a signal corresponding to the end of the karaoke, the process returns to step c17, and the input signal corresponds to the end of the karaoke. If it is a signal, proceed to step c13.
  • step c24 it is determined whether or not the input mode signal is in the music performance mode. If the mode signal is the music performance mode, the process proceeds to step c25. Go to 13 ⁇
  • step c25 a song name selection screen for selecting the name of the music to be played is displayed on the display device 202.
  • step c27 an input signal for selecting the name of the music to be output karaoke is displayed. Entered by Product Buyer C.
  • step c 27 the music data corresponding to the input music title but including the music data 16 is read out from the storage means 206, and in step c 28, the music data music data 16, image data, Text data is transferred to speaker 210, Output using the spray device 202.
  • step c29 an input screen for selecting whether to continue the music performance is displayed on the display device 202, and in step c30, a signal corresponding to continuing or ending the music performance is input,
  • step c31 it is determined whether or not the signal corresponds to the end of the music performance. If the input signal is not a signal corresponding to the end of the music performance, the process returns to step c25, and the input signal ends in karaoke. If the signal corresponds to, go to step c13.
  • the product purchaser C can place an order for the product 20, receive karaoke distribution and music distribution, and perform customer management. Can be.
  • various information transmitted and received between the order management device 100, the purchaser terminal device 200, and the seller terminal device 300. May be electronic data and non-electronic data corresponding to various information, and may be transmitted and received as digital data.
  • the accompaniment data 15 and the musical sound data 16 via the communication line 11 from the karaoke distribution server 140 and the music distribution server 150 are provided by the purchaser.
  • the accompaniment data 15 and the musical sound data 16 stored in the storage means 206 are appropriately converted and converted. By combining the data, you can easily enjoy singing karaoke performances and music performances.
  • accompaniment data 15 and musical sound data 16 provided in the karaoke distribution server 140 and the music distribution server 150, all or only a part thereof are transferred to the storage means 206. Out of a plurality of accompaniment data 15 and tone data 16 stored in the storage means 206, and one or a plurality of desired accompaniment data 15 or tone data 16 Can only output.
  • a product purchaser can place an order for a product at his own convenience, and the product seller can place an order for the product, such as the product name and quantity, if the product is to be delivered. It is possible to obtain clear ordering information.
  • the merchandise seller can deliver the merchandise the merchant wants to purchase to the merchant based on the ordering information.
  • the merchandise seller does not need to set a long business or telephone response time in the method of ordering merchandise using the telephone, taking into account the time that the merchandise buyer calls. Further, in the method of receiving and ordering goods using a telephone, it is possible to prevent a trouble that may occur between a goods purchaser and a goods seller due to unclear order contents. Therefore, the product purchaser can place an order with confidence.
  • a karaoke device having a communication function installed in a restaurant or the like as a product purchaser can be used, and in such a case, a new communication line is required. There is no need to install equipment.
  • order information is input using a remote control device that can remotely control the power rake device, and a display provided with confirmation of the order information is provided on the karaoke device. It can be performed using a display device as a means.
  • a PC or a facsimile machine with a communication function can be used, and the merchandise seller can hold the order information received by the PC or the facsimile device as order information. Since the input and confirmation of the order information can be performed while checking the order information and the like displayed on the display device, the input operation of the order information can be easily performed.
  • the order management device stores and manages customer management information, which is information on the customer transmitted from the purchaser terminal device, and stores the customer management information transmitted from the purchaser terminal device.
  • a predetermined document is created based on the management information. That is, The order management device receives the customer management information by the receiving means, stores the customer management information in the storage means, subjects the customer management information to a predetermined method and performs processing such as aggregation according to the method instructed by the product purchaser, and performs processing such as counting.
  • the customer management information is managed based on the method desired by the product purchaser.
  • the order management device creates predetermined documents desired by the product purchaser based on a method desired by the product purchaser, such as a bill, a hot summer visit, a New Year's card, and the like.
  • the product purchaser can manage the customer simply by sending the customer management information to the order management device using the purchaser terminal device.
  • the product purchaser transmits customer management information, which is information on customers at the restaurant, to the order management device using the purchaser terminal device.
  • customer management information includes the customer's name, contact information, and records of the credit fee.
  • the customer management information transmitted from the purchaser terminal device is received by the order management device by a receiving means implemented by a modem or the like, and is stored and stored in a storage device such as a hard disk provided in the order management device.
  • Processing such as tabulation is performed based on a management request that includes predetermined processing to provide customer management information. If the product purchaser wishes, the product purchaser is notified of the processing result, and the product purchaser If desired, a predetermined document is created based on a document creation request included in the customer management information transmitted from the buyer terminal device.
  • the prescribed documents desired by the product purchaser include a bill to be presented or handed over to the customer when the customer is charged for the aggregated credit fee, a hot summer visit, a New Year's card, a notice of various events, and the like.
  • the customer management information is input to the purchaser terminal device using, for example, a remote control device attached to the karaoke device, which is a purchaser terminal device, and the customer management information is confirmed using display means provided in the karaoke device. be able to.
  • the restaurant operator who is the product purchaser operates the purchaser's terminal device and sends a document creation request to the order management device when he / she wants to send an invoice, a hot summer visit, a New Year's card, etc. to the customer. I do.
  • the order management device that has received the document creation request creates the document related to the document creation request.
  • the documents created in this way are delivered to the customer by a predetermined method.
  • the purchaser terminal device receives the accompaniment data transmitted from the music distribution device that distributes the accompaniment data via the communication line. Music can be output based on the received accompaniment data. Therefore, there is no need to separately introduce a device for receiving the distribution of the accompaniment music piece, which is an accompaniment music piece for karaoke, in addition to the purchaser terminal device.
  • the present invention it is possible to input the order information while visually confirming the order information displayed on the display device having a large display screen.
  • the order information input by the remote operation device is also displayed on a display unit implemented by an LCD or the like provided in the remote operation device.
  • the display area of the display unit of the remote operation device is small, the order information is not displayed. Only some information is displayed.
  • the input order information is displayed on the display device of the karaoke apparatus, much of the order information can be displayed on the display device at once, and the input order information can be confirmed. It becomes easy to do.
  • the present invention as set forth in claim 5, there is no limit on the time for the product purchaser to transmit the order information to the order management device using the purchaser terminal device, and the time is always convenient for the product purchaser.
  • the merchandise seller can obtain the ordering information that clearly specifies the order of the merchandise delivery destination and the ordered products, and the merchandise seller can provide the merchandise buyer with the merchandise he / she wants to purchase based on the ordering information. Can be delivered.
  • the merchandise seller does not need to set a long business or telephone response time in the merchandise ordering method using the telephone, taking into account the time the merchandise purchaser calls.
  • a product purchaser can purchase a product without visiting a store or the like where the product is displayed.
  • the product purchaser can perform customer management simply by transmitting customer management information to the order management device using the purchaser terminal device. If the customer desires a predetermined document based on the customer management information, the document desired by the product purchaser can be created using the order management device. The purchaser sends the document to the customer without having the means to create the desired document. Can be attached. Also, there is no need for the product purchaser to perform work related to document creation.
  • the prepared documents are delivered according to the instructions of the purchaser, for example, directly to the customer.
  • the purchaser terminal device receives the accompaniment data transmitted from the music distribution device that distributes the accompaniment data via the communication line, and Music data can be output based on the music data.
  • Accompaniment data can be obtained without installing a separate device for receiving the accompaniment data, which is an accompaniment for karaoke, in addition to the purchaser's terminal. Can perform karaoke.
  • the customer of the restaurant is asked to select a product using the purchaser terminal device, and if the customer wishes to purchase the product, the purchaser terminal device is used.
  • the order information received by the order management device is transmitted to the seller terminal device, and the product according to the order information is delivered to the restaurant to which the product is delivered. Customers can receive the goods delivered to the restaurant at the restaurant.
  • the order information that is the content of the order is reliably transmitted to the product seller, and the product related to the order is reliably transmitted to the product purchaser. Delivered.
  • the present invention it is possible to input the order information while visually checking the order information displayed on the display device having a large display screen.
  • the order information input by the remote operation device is also displayed on a display unit implemented by an LCD or the like provided in the remote operation device.
  • the display area of the display unit of the remote operation device is small, the order information is not displayed. Only some information is displayed.
  • the input order information is displayed on the display device of the karaoke apparatus, much of the order information can be displayed on the display device at once, and the input order information can be confirmed. It becomes easy to do.

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  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

Un système de passage/acceptation de commande de produits (10) comprend : un moyen de traitement d'informations comportant un dispositif de gestion de passage/acceptation de commande (100) conçu pour gérer les informations concernant le passage/l'acceptation de commande et la vente de produits ; un terminal (200) d'acheteur conçu pour transmettre les informations de passage de commande concernant le passage d'une commande au dispositif de gestion de passage/acceptation de commande ; et un terminal d'acheteur (300) conçu pour recevoir les information de passage de commande transmises depuis le dispositif de gestion de passage/acceptation de commande. Les informations concernant le passage/l'acceptation de la commande de produits et la vente de produits peuvent être communiquées par une ligne de communication (11), telle qu'une ligne de téléphone public. Un acheteur C de produits utilise le terminal d'acheteur (200) pour saisir les informations de passage de commande (12) et le dispositif de gestion de passage/acceptation de commande (100) transmet les informations de passage de commande (12) au terminal de vendeur (300). Lorsque l'acheteur C de produits commande un produit (20), les informations de passage de commande (12) représentant le contenu de la commande sont transmises de manière fiable à un vendeur B de produits, le produit (20) commandé étant ainsi livré de manière fiable à l'acheteur C de produits.
PCT/JP2000/008035 2000-11-15 2000-11-15 Systeme de passage/acceptation de commande de produits et procede de vente de produits WO2002041299A1 (fr)

Priority Applications (3)

Application Number Priority Date Filing Date Title
AU2001214119A AU2001214119A1 (en) 2000-11-15 2000-11-15 Commodity order accepting/placing system and commodity selling method
JP2002543425A JPWO2002041299A1 (ja) 2000-11-15 2000-11-15 商品受発注システムおよび商品販売方法
PCT/JP2000/008035 WO2002041299A1 (fr) 2000-11-15 2000-11-15 Systeme de passage/acceptation de commande de produits et procede de vente de produits

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/JP2000/008035 WO2002041299A1 (fr) 2000-11-15 2000-11-15 Systeme de passage/acceptation de commande de produits et procede de vente de produits

Publications (1)

Publication Number Publication Date
WO2002041299A1 true WO2002041299A1 (fr) 2002-05-23

Family

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Application Number Title Priority Date Filing Date
PCT/JP2000/008035 WO2002041299A1 (fr) 2000-11-15 2000-11-15 Systeme de passage/acceptation de commande de produits et procede de vente de produits

Country Status (3)

Country Link
JP (1) JPWO2002041299A1 (fr)
AU (1) AU2001214119A1 (fr)
WO (1) WO2002041299A1 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2007233025A (ja) * 2006-03-01 2007-09-13 Xing Inc カラオケシステムと音楽情報配信システムとの連携システム

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH0897786A (ja) * 1994-09-22 1996-04-12 Tooa Syst:Kk 双方向有線通信システム
JPH10161670A (ja) * 1996-11-27 1998-06-19 Daiichi Kosho:Kk クライアントサーバ型カラオケｌａｎシステム

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH0897786A (ja) * 1994-09-22 1996-04-12 Tooa Syst:Kk 双方向有線通信システム
JPH10161670A (ja) * 1996-11-27 1998-06-19 Daiichi Kosho:Kk クライアントサーバ型カラオケｌａｎシステム

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2007233025A (ja) * 2006-03-01 2007-09-13 Xing Inc カラオケシステムと音楽情報配信システムとの連携システム
JP4500782B2 (ja) * 2006-03-01 2010-07-14 株式会社エクシング カラオケシステムと音楽情報配信システムとの連携システム

Also Published As

Publication number Publication date
JPWO2002041299A1 (ja) 2004-03-25
AU2001214119A1 (en) 2002-05-27

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