MX2018012773A - Proceso para cola de espera de interlocutores y sistema para manejar interlocutores de video entrantes. - Google Patents
Proceso para cola de espera de interlocutores y sistema para manejar interlocutores de video entrantes.Info
- Publication number
- MX2018012773A MX2018012773A MX2018012773A MX2018012773A MX2018012773A MX 2018012773 A MX2018012773 A MX 2018012773A MX 2018012773 A MX2018012773 A MX 2018012773A MX 2018012773 A MX2018012773 A MX 2018012773A MX 2018012773 A MX2018012773 A MX 2018012773A
- Authority
- MX
- Mexico
- Prior art keywords
- caller
- video
- queue
- callers
- incoming video
- Prior art date
Links
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1069—Session establishment or de-establishment
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1096—Supplementary features, e.g. call forwarding or call holding
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
- H04L65/401—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
- H04L65/4015—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/80—Responding to QoS
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5133—Operator terminal details
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/003—Click to dial services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
- H04N21/25—Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies
- H04N21/266—Channel or content management, e.g. generation and management of keys and entitlement messages in a conditional access system, merging a VOD unicast channel into a multicast channel
- H04N21/2668—Creating a channel for a dedicated end-user group, e.g. insertion of targeted commercials based on end-user profiles
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/80—Generation or processing of content or additional data by content creator independently of the distribution process; Content per se
- H04N21/85—Assembly of content; Generation of multimedia applications
- H04N21/854—Content authoring
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/50—Telephonic communication in combination with video communication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/10—Aspects of automatic or semi-automatic exchanges related to the purpose or context of the telephonic communication
- H04M2203/1041—Televoting
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Multimedia (AREA)
- Business, Economics & Management (AREA)
- Computer Networks & Wireless Communication (AREA)
- Marketing (AREA)
- General Business, Economics & Management (AREA)
- Databases & Information Systems (AREA)
- Computer Security & Cryptography (AREA)
- General Engineering & Computer Science (AREA)
- Telephonic Communication Services (AREA)
- Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
- Information Transfer Between Computers (AREA)
- Computer And Data Communications (AREA)
Abstract
Un sistema de cola de espera del interlocutor y proceso para un sistema de vídeo llamada. El sistema incluye un servidor de la sala de espera que se conecta a una de dispositivos de interlocutor sobre una red. El servidor de la sala de espera puede proporcionar contenido a la pluralidad de dispositivos de vídeo del interlocutor y recolectar la captura recibida de la pluralidad de dispositivos de vídeo del interlocutor. Un módulo para el manejo de la cola de espera conectado al servidor de la sala de espera prioriza o clasifica la pluralidad de dispositivos de vídeo del interlocutor en una cola de espera con base en la captura recibida de la pluralidad de dispositivos de vídeo del interlocutor. El sistema permite a un usuario o productor pre-clasificar y determinar la prioridad de los interlocutores y aceptar un número mayor de interlocutores por conectar al sistema de cola de espera del interlocutor.
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US201662324314P | 2016-04-18 | 2016-04-18 | |
US201662370238P | 2016-08-02 | 2016-08-02 | |
PCT/US2017/028163 WO2017184620A1 (en) | 2016-04-18 | 2017-04-18 | Caller queue process and system to manage incoming video callers |
Publications (1)
Publication Number | Publication Date |
---|---|
MX2018012773A true MX2018012773A (es) | 2019-06-03 |
Family
ID=60038626
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
MX2018012773A MX2018012773A (es) | 2016-04-18 | 2017-04-18 | Proceso para cola de espera de interlocutores y sistema para manejar interlocutores de video entrantes. |
Country Status (10)
Country | Link |
---|---|
US (1) | US10904386B2 (es) |
EP (1) | EP3446445B1 (es) |
JP (1) | JP7023274B2 (es) |
KR (1) | KR102360662B1 (es) |
AU (1) | AU2017252528B2 (es) |
CA (1) | CA3021333C (es) |
DK (1) | DK3446445T3 (es) |
IL (1) | IL262417B (es) |
MX (1) | MX2018012773A (es) |
WO (1) | WO2017184620A1 (es) |
Families Citing this family (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP6535431B2 (ja) * | 2017-07-21 | 2019-06-26 | レノボ・シンガポール・プライベート・リミテッド | 会議システム、共有表示装置に対する表示方法および切換装置 |
JP7167466B2 (ja) * | 2018-03-30 | 2022-11-09 | 日本電気株式会社 | 映像伝送処理装置、方法、プログラム、及び記録媒体 |
JP6485935B1 (ja) * | 2018-10-18 | 2019-03-20 | ベルフェイス株式会社 | オンラインコミュニケーションのレビューシステム、方法、及びコンピュータプログラム |
GB2590850B (en) * | 2019-04-05 | 2023-05-10 | Cuescript Inc | System and method for connecting multiple video, metadata and remote telecommand signals for teleprompting and other applications |
CN110582027B (zh) * | 2019-08-22 | 2022-04-12 | 聚好看科技股份有限公司 | 智能电视上显示消息的方法及相关装置 |
US20230262100A1 (en) * | 2020-07-14 | 2023-08-17 | Sony Group Corporation | Information processing device, information processing method, program, and system |
US11393147B1 (en) * | 2020-12-10 | 2022-07-19 | Meta Platforms, Inc. | Displaying video content from users of an online system participating in a video exchange session in different positions of a common background displayed to the users |
US11582051B2 (en) * | 2021-03-10 | 2023-02-14 | Mercury Analytics, LLC | Systems and methods for providing live online focus group data |
Family Cites Families (19)
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JP2792452B2 (ja) * | 1995-02-06 | 1998-09-03 | 日本電気株式会社 | マルチメディア通信システム |
US7406214B2 (en) * | 1999-05-19 | 2008-07-29 | Digimarc Corporation | Methods and devices employing optical sensors and/or steganography |
WO2001054388A1 (en) * | 2000-01-07 | 2001-07-26 | Ineto, Inc. | Customer communication service system |
DE602004004130T2 (de) * | 2004-09-20 | 2007-11-15 | Bobst S.A. | Vorrichtung zum Falten der Laschen eines Schachtelzuschnittes |
US8095400B2 (en) * | 2006-03-06 | 2012-01-10 | Cbs Interactive, Inc. | Online waiting room system, method and computer program product |
US7792277B2 (en) * | 2006-07-11 | 2010-09-07 | Cisco Technology, Inc. | Call centers with image or video based priority |
EP2118769A2 (en) * | 2007-02-09 | 2009-11-18 | Dilithium Networks Pty Ltd. | Method and apparatus for a multimedia value added service delivery system |
US8713440B2 (en) * | 2008-02-13 | 2014-04-29 | Microsoft Corporation | Techniques to manage communications resources for a multimedia conference event |
JP2010123092A (ja) * | 2008-11-24 | 2010-06-03 | Fujitsu Ltd | コンテンツ提供装置、コンテンツ提供方法及びコンピュータプログラム |
US8731180B2 (en) * | 2010-04-27 | 2014-05-20 | Bank Of America Corporation | Video collaboration call center queuing |
US9635067B2 (en) * | 2012-04-23 | 2017-04-25 | Verint Americas Inc. | Tracing and asynchronous communication network and routing method |
US9247062B2 (en) * | 2012-06-19 | 2016-01-26 | Twilio, Inc. | System and method for queuing a communication session |
US9130892B2 (en) * | 2012-06-25 | 2015-09-08 | Verizon Patent And Licensing Inc. | Multimedia collaboration in live chat |
WO2014018808A1 (en) * | 2012-07-25 | 2014-01-30 | Devicescape Software, Inc. | Systems and methods for enhanced engagement |
US9654731B2 (en) * | 2012-08-20 | 2017-05-16 | The Video Call Center, Llc | Video call center |
US20140354540A1 (en) * | 2013-06-03 | 2014-12-04 | Khaled Barazi | Systems and methods for gesture recognition |
WO2015148693A1 (en) * | 2014-03-26 | 2015-10-01 | Publicover Mark W | Computerized method and system for providing customized entertainment content |
KR102430657B1 (ko) * | 2014-06-30 | 2022-08-08 | 더 비디오 콜 센터, 엘엘씨 | 비디오 콜 센터 |
US20160063655A1 (en) * | 2014-08-29 | 2016-03-03 | Think Through Learning, Inc. | Systems and methods for optimizing queuing web-based live tutoring |
-
2017
- 2017-04-18 CA CA3021333A patent/CA3021333C/en active Active
- 2017-04-18 MX MX2018012773A patent/MX2018012773A/es unknown
- 2017-04-18 DK DK17786478.2T patent/DK3446445T3/da active
- 2017-04-18 AU AU2017252528A patent/AU2017252528B2/en active Active
- 2017-04-18 WO PCT/US2017/028163 patent/WO2017184620A1/en active Application Filing
- 2017-04-18 EP EP17786478.2A patent/EP3446445B1/en active Active
- 2017-04-18 US US15/490,671 patent/US10904386B2/en active Active
- 2017-04-18 KR KR1020187033176A patent/KR102360662B1/ko active IP Right Grant
- 2017-04-18 JP JP2019505345A patent/JP7023274B2/ja active Active
-
2018
- 2018-10-16 IL IL262417A patent/IL262417B/en unknown
Also Published As
Publication number | Publication date |
---|---|
AU2017252528B2 (en) | 2022-04-21 |
US20170302795A1 (en) | 2017-10-19 |
EP3446445A1 (en) | 2019-02-27 |
IL262417B (en) | 2022-02-01 |
CA3021333C (en) | 2022-08-16 |
AU2017252528A1 (en) | 2018-11-15 |
EP3446445A4 (en) | 2019-11-20 |
IL262417A (en) | 2018-12-31 |
CA3021333A1 (en) | 2017-10-26 |
JP2019521457A (ja) | 2019-07-25 |
US10904386B2 (en) | 2021-01-26 |
EP3446445B1 (en) | 2022-02-16 |
KR20180132146A (ko) | 2018-12-11 |
KR102360662B1 (ko) | 2022-02-08 |
JP7023274B2 (ja) | 2022-02-21 |
DK3446445T3 (da) | 2022-04-11 |
WO2017184620A1 (en) | 2017-10-26 |
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