CN115188135B - Operation method, system and medium for self-help certificate handling equipment - Google Patents
Operation method, system and medium for self-help certificate handling equipment Download PDFInfo
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- CN115188135B CN115188135B CN202211066350.9A CN202211066350A CN115188135B CN 115188135 B CN115188135 B CN 115188135B CN 202211066350 A CN202211066350 A CN 202211066350A CN 115188135 B CN115188135 B CN 115188135B
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- 238000000034 method Methods 0.000 title claims abstract description 32
- 239000000463 material Substances 0.000 claims description 72
- 238000004659 sterilization and disinfection Methods 0.000 claims description 53
- 238000003062 neural network model Methods 0.000 claims description 14
- 230000001954 sterilising effect Effects 0.000 claims description 11
- 238000005286 illumination Methods 0.000 claims description 10
- 238000007781 pre-processing Methods 0.000 claims description 5
- 238000011017 operating method Methods 0.000 claims description 4
- 230000008569 process Effects 0.000 claims description 3
- 241000894006 Bacteria Species 0.000 abstract description 3
- 241000700605 Viruses Species 0.000 abstract description 3
- 230000002708 enhancing effect Effects 0.000 abstract description 3
- 230000007480 spreading Effects 0.000 abstract description 3
- 230000009467 reduction Effects 0.000 description 6
- 230000001960 triggered effect Effects 0.000 description 6
- 239000012776 electronic material Substances 0.000 description 4
- LFQSCWFLJHTTHZ-UHFFFAOYSA-N Ethanol Chemical compound CCO LFQSCWFLJHTTHZ-UHFFFAOYSA-N 0.000 description 2
- 241000711902 Pneumovirus Species 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 230000006698 induction Effects 0.000 description 2
- 244000005700 microbiome Species 0.000 description 2
- 230000003287 optical effect Effects 0.000 description 2
- 238000005507 spraying Methods 0.000 description 2
- 230000003213 activating effect Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 208000015181 infectious disease Diseases 0.000 description 1
- 239000007921 spray Substances 0.000 description 1
Classifications
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/26—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for printing, stamping, franking, typing or teleprinting apparatus
-
- A—HUMAN NECESSITIES
- A61—MEDICAL OR VETERINARY SCIENCE; HYGIENE
- A61L—METHODS OR APPARATUS FOR STERILISING MATERIALS OR OBJECTS IN GENERAL; DISINFECTION, STERILISATION OR DEODORISATION OF AIR; CHEMICAL ASPECTS OF BANDAGES, DRESSINGS, ABSORBENT PADS OR SURGICAL ARTICLES; MATERIALS FOR BANDAGES, DRESSINGS, ABSORBENT PADS OR SURGICAL ARTICLES
- A61L2/00—Methods or apparatus for disinfecting or sterilising materials or objects other than foodstuffs or contact lenses; Accessories therefor
- A61L2/24—Apparatus using programmed or automatic operation
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F9/00—Details other than those peculiar to special kinds or types of apparatus
- G07F9/02—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
- G10L15/063—Training
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/08—Speech classification or search
- G10L15/16—Speech classification or search using artificial neural networks
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
-
- A—HUMAN NECESSITIES
- A61—MEDICAL OR VETERINARY SCIENCE; HYGIENE
- A61L—METHODS OR APPARATUS FOR STERILISING MATERIALS OR OBJECTS IN GENERAL; DISINFECTION, STERILISATION OR DEODORISATION OF AIR; CHEMICAL ASPECTS OF BANDAGES, DRESSINGS, ABSORBENT PADS OR SURGICAL ARTICLES; MATERIALS FOR BANDAGES, DRESSINGS, ABSORBENT PADS OR SURGICAL ARTICLES
- A61L2202/00—Aspects relating to methods or apparatus for disinfecting or sterilising materials or objects
- A61L2202/10—Apparatus features
- A61L2202/14—Means for controlling sterilisation processes, data processing, presentation and storage means, e.g. sensors, controllers, programs
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- Engineering & Computer Science (AREA)
- Health & Medical Sciences (AREA)
- Physics & Mathematics (AREA)
- Acoustics & Sound (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Human Computer Interaction (AREA)
- Computational Linguistics (AREA)
- Multimedia (AREA)
- General Physics & Mathematics (AREA)
- Artificial Intelligence (AREA)
- Evolutionary Computation (AREA)
- Epidemiology (AREA)
- Life Sciences & Earth Sciences (AREA)
- Animal Behavior & Ethology (AREA)
- General Health & Medical Sciences (AREA)
- Public Health (AREA)
- Veterinary Medicine (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- User Interface Of Digital Computer (AREA)
Abstract
The application discloses an operation method, a system and a medium for self-help certificate handling equipment, wherein the method comprises the following steps: acquiring voice information of a user; comparing and analyzing the user voice with the voice of the preset keyword to obtain a similarity value; judging whether the similarity value is larger than a first preset threshold value, if so, displaying the corresponding keywords; acquiring voice judgment of a user side on keywords; wherein: if the keywords are correct, the next step is carried out until the credentials are printed; if the keyword is wrong, returning to the previous step. The application prevents viruses or bacteria from spreading through indirect contact by performing non-contact operation on the self-help certificate handling equipment. In addition, the application also prompts the user who does not wear the mask by photographing the front surface of the user, thereby enhancing the safety of public places.
Description
Technical Field
The application relates to the technical field of voice recognition and image processing, in particular to an operation method, an operation system and an operation medium for self-help certificate handling equipment.
Background
In recent two years, new pneumoviruses have been a safety concern for society. The main propagation paths are air spray propagation and contact propagation, wherein the contact propagation includes indirect contact propagation and direct contact propagation. Therefore, aiming at the novel pneumovirus transmission path, people wear the mask in places with dense population, and do disinfection work so as to avoid large-area infection. However, existing self-service evidence-handling devices are all contact operating systems.
Accordingly, there is a need for improvement in the art.
Disclosure of Invention
In view of the foregoing, it is an object of the present application to provide a method, system and medium of operation for self-service evidence-handling equipment. The self-help certificate handling can be performed by a non-contact operation method.
The first aspect of the present application provides an operation method for a self-service evidence-handling device, comprising:
acquiring voice information of a user;
comparing and analyzing the user voice with the voice of the preset keyword to obtain a similarity value;
judging whether the similarity value is larger than a first preset threshold value, if so, displaying the corresponding keywords;
acquiring voice judgment of a user side on keywords;
wherein: if the keywords are correct, the next step is carried out until the credentials are printed; if the keyword is wrong, returning to the previous step.
In this scheme, still include:
acquiring the front side illumination information of a user;
judging whether a user wears a mask or not in front, if not, triggering a warning, and if so, triggering a voice system;
sending the mask wearing warning to a screen window end of the self-help certificate handling equipment for display;
the voice system is used for receiving user voice and playing prompt voice of the self-service equipment.
In this scheme, still include:
obtaining certificate information which needs to be transacted by a user according to preset keywords;
associating preset keywords with corresponding teaching videos;
judging whether the displayed keywords are confirmed to be correct, if so, playing the corresponding teaching video on the screen window end of the self-help certificate handling equipment.
In this scheme, still include:
obtaining required certificate handling material information according to certificate information handled by a user;
judging whether the certificate handling material contains a physical material or not, if so, triggering a disinfection prompt;
and placing the material in a preset disinfection area for disinfection treatment.
In this scheme, carry out disinfection treatment at predetermine disinfection area, still include:
acquiring time information of a material in a preset disinfection area;
judging whether the time of the physical material in a preset disinfection area is smaller than a second preset threshold value, if so, obtaining a short message of the disinfection time of the physical material;
and sending the short message of the sterilizing time of the material to a screen window end of the self-help certificate handling equipment for display.
In this scheme, still include:
acquiring historical voice information;
preprocessing the historical voice information to obtain a training sample;
inputting the training sample into a preset neural network model for training to obtain the accuracy of an output text;
judging whether the accuracy is greater than a third preset threshold, if so, stopping training to obtain the voice recognition neural network model.
The second aspect of the present application provides an operating system for a self-service document handling device, including a memory and a processor, where the memory stores an operating method program for the self-service document handling device, and when the operating method program for the self-service document handling device is executed by the processor, the following steps are implemented:
acquiring voice information of a user;
comparing and analyzing the user voice with the voice of the preset keyword to obtain a similarity value;
judging whether the similarity value is larger than a first preset threshold value, if so, displaying the corresponding keywords;
acquiring voice judgment of a user side on keywords;
wherein: if the keywords are correct, the next step is carried out until the credentials are printed; if the keyword is wrong, returning to the previous step.
In this scheme, still include:
acquiring the front side illumination information of a user;
judging whether a user wears a mask or not in front, if not, triggering a warning, and if so, triggering a voice system;
sending the mask wearing warning to a screen window end of the self-help certificate handling equipment for display;
the voice system is used for receiving user voice and playing prompt voice of the self-service equipment.
In this scheme, still include:
obtaining certificate information which needs to be transacted by a user according to preset keywords;
associating preset keywords with corresponding teaching videos;
judging whether the displayed keywords are confirmed to be correct, if so, playing the corresponding teaching video on the screen window end of the self-help certificate handling equipment.
In this scheme, still include:
obtaining required certificate handling material information according to certificate information handled by a user;
judging whether the certificate handling material contains a physical material or not, if so, triggering a disinfection prompt;
and placing the material in a preset disinfection area for disinfection treatment.
In this scheme, carry out disinfection treatment at predetermine disinfection area, still include:
acquiring time information of a material in a preset disinfection area;
judging whether the time of the physical material in a preset disinfection area is smaller than a second preset threshold value, if so, obtaining a short message of the disinfection time of the physical material;
and sending the short message of the sterilizing time of the material to a screen window end of the self-help certificate handling equipment for display.
In this scheme, still include:
acquiring historical voice information;
preprocessing the historical voice information to obtain a training sample;
inputting the training sample into a preset neural network model for training to obtain the accuracy of an output text;
judging whether the accuracy is greater than a third preset threshold, if so, stopping training to obtain the voice recognition neural network model.
A third aspect of the present application provides a computer medium having embodied therein an operating method program for a self-service evidence-handling device, which when executed by a processor, implements the steps of an operating method for a self-service evidence-handling device as claimed in any one of claims 1 to 6.
The application discloses an operation method, a system and a medium for self-help certificate handling equipment, which prevent viruses or bacteria from spreading through indirect contact by performing non-contact operation on the self-help certificate handling equipment. In addition, the application also prompts the user who does not wear the mask by photographing the front surface of the user, thereby enhancing the safety of public places.
Drawings
FIG. 1 illustrates a flow chart of a method of operation of the present application for a self-service evidence-handling device;
FIG. 2 shows a schematic flow chart of the main steps in the present application;
FIG. 3 illustrates a block diagram of an operating system for a self-service evidence-handling device of the present application.
Detailed Description
In order that the above-recited objects, features and advantages of the present application will be more clearly understood, a more particular description of the application will be rendered by reference to the appended drawings and appended detailed description. It should be noted that, without conflict, the embodiments of the present application and features in the embodiments may be combined with each other.
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present application, however, the present application may be practiced in other ways than those described herein, and therefore the scope of the present application is not limited to the specific embodiments disclosed below.
FIG. 1 illustrates a flow chart of a method of operation of the present application for a self-service evidence-handling device;
as shown in fig. 1, the application discloses an operation method of a user self-help certificate handling device, which comprises the following steps:
s102, acquiring voice information of a user;
s104, comparing and analyzing the user voice with the voice of the preset keyword to obtain a similarity value;
s106, judging whether the similarity value is larger than a first preset threshold value, and if so, displaying the corresponding keywords;
s108, acquiring voice judgment of the keyword by the user side;
s110, wherein: if the keywords are correct, the next step is carried out until the credentials are printed; if the keyword is wrong, returning to the previous step.
It should be noted that after the user voice is obtained, noise reduction processing is required to be performed on the user voice, for example, a noise reduction method such as a preset noise reduction method or a noise gate is used, the noise-removed voice and the voice of the preset keyword are compared and analyzed to obtain a similarity value, for example, a first preset threshold value is 90%, if the similarity value is 95%, the keyword corresponding to the voice of the preset keyword is converted into text information to be displayed at the screen end of the self-help certification equipment, and if the similarity value of two or more keywords is greater than 90%, a plurality of keywords are simultaneously displayed. And then judging the voice of the keyword through the user terminal, for example, displaying on a screen terminal of the self-help certificate handling equipment: 1. handling receipt; 2. and printing the photo. If the keywords needed to be transacted by the user exist, the user side can select the number 1 or 2 through voice or select the keywords transacted later through voice; if no keyword is needed, the last step can be selected by voice. After the keyword is confirmed, the next step is entered, for example: and repeating the steps until the printing of the certificate is completed.
According to an embodiment of the present application, further comprising:
acquiring the front side illumination information of a user;
judging whether a user wears a mask or not in front, if not, triggering a warning, and if so, triggering a voice system;
sending the mask wearing warning to a screen window end of the self-help certificate handling equipment for display;
the voice system is used for receiving user voice and playing prompt voice of the self-service equipment.
When a user enters a self-help certificate-handling preset area, photographing the front side of the user, obtaining front side illumination of the user, judging whether the front side illumination of the user is provided with a mask, wherein the mask is provided with the mask, the nose and the mouth of the user are required to be shielded at the same time, and if not, prompting is carried out on the screen window end of the self-help certificate-handling equipment; if yes, triggering a voice system, wherein the voice system is used for receiving user voice and playing prompt voice of the self-service equipment.
According to an embodiment of the present application, further comprising:
obtaining certificate information which needs to be transacted by a user according to preset keywords;
associating preset keywords with corresponding teaching videos;
judging whether the displayed keywords are confirmed to be correct, if so, playing the corresponding teaching video on the screen window end of the self-help certificate handling equipment.
It should be noted that, the preset keywords include: receipt and photograph etc. can be used to make a quasi-distinction between words or words of the type of document, such as: the receipt is expressed as a digital photographic receipt, and the video of the flow operation method of the digital photographic receipt is demonstrated on a screen window and matched with the voice description. If the user side does not need to go to the next step directly through the voice explanation.
According to an embodiment of the present application, further comprising:
obtaining required certificate handling material information according to certificate information handled by a user;
judging whether the certificate handling material contains a physical material or not, if so, triggering a disinfection prompt;
and placing the material in a preset disinfection area for disinfection treatment.
It should be noted that, extracting the information of the certificate handling material required by the certificate, dividing the certificate handling material into electronic material and physical material, wherein the electronic material comprises: and (3) non-physical materials such as electronic photos and the like, wherein the certificate material comprises all materials required in the certificate handling process such as certificate materials, proving materials, payment tools and the like. Such as: the digital photographing receipt needs to be provided with a photo, the photo is an electronic photo photographed on site, the payment tool comprises a bank card, payment is carried out through a card reader of the bank card, the bank card is a physical material, and the bank card needs to be placed in a preset area for disinfection treatment, such as: sterilizing by alcohol sterilization and the like.
According to an embodiment of the present application, the disinfection treatment performed in the preset disinfection area further includes:
acquiring time information of a material in a preset disinfection area;
judging whether the time of the physical material in a preset disinfection area is smaller than a second preset threshold value, if so, obtaining a short message of the disinfection time of the physical material;
and sending the short message of the sterilizing time of the material to a screen window end of the self-help certificate handling equipment for display.
It should be noted that, the preset disinfection area is provided with an induction device, when the material object is in the preset area, the disinfection solution spraying switch is triggered to disinfect the material object. And recording the disinfection time of the physical material, for example, a second preset threshold value is 3 seconds, if the disinfection time of the physical material is 2 seconds, indicating that the disinfection of the physical material is not thorough enough, displaying the material at the screen window end of the self-help certificate handling equipment, and prompting a user to disinfect the physical material again.
According to an embodiment of the present application, further comprising:
acquiring historical voice information;
preprocessing the historical voice information to obtain a training sample;
inputting the training sample into a preset neural network model for training to obtain the accuracy of an output text;
judging whether the accuracy is greater than a third preset threshold, if so, stopping training to obtain the voice recognition neural network model.
It should be noted that, the historical speech is classified according to different language types, for example: and respectively carrying the voices in different languages into a preset neural network model for training, wherein the more the data of the historical voices are, the more accurate the training result is. Such as: and the third budget threshold is 95%, and if the accuracy of the output text is 97%, the speech recognition neural network model training is successful.
According to an embodiment of the present application, further comprising:
acquiring relative temperature and humidity information in a self-help certificate handling area;
judging whether the relative temperature and humidity in the self-help evidence handling area is smaller than a fourth preset threshold value, and if not, triggering temperature and humidity warning;
and sending the temperature and humidity warning to a preset terminal for display.
It should be noted that, when the ambient temperature is in a dry state, the lower or higher the temperature is, the growth of microorganisms is not facilitated, and a fourth preset threshold is set through combining a suitable pleasant living environment, for example, the fourth preset threshold is 40% of relative humidity, and the temperature is 25 ℃, when the relative temperature and humidity in the self-help evidence handling area simultaneously meet the fourth threshold, the self-help evidence handling area is required, if the relative temperature and humidity is only greater than the fourth preset threshold or is simultaneously greater than the fourth preset threshold, the temperature and humidity warning is triggered, and warning information is sent to a preset terminal so as to correspondingly adjust the temperature and humidity in the self-help evidence handling area.
According to an embodiment of the present application, further comprising:
acquiring interval time information of the operation steps;
judging whether the interval time of the operation steps is larger than a fifth preset range, if so, returning the operation steps to the first page;
and displaying the home page content on the screen end of the self-help certificate handling equipment.
It should be noted that, each step of the operation flow of the self-service evidence-handling device has a specified time limit, for example, the fifth preset range is set asTo the point ofWhereinWill respectivelyAndit is set to a different limit to the extent that,in order to alert the limit of the line,to terminate the limit, when the user spends time arriving at the operating steps of the self-service evidence-handling deviceWhen the time background is red, the warning is triggered, for example, the color of the time background is set to be red, so that a user is prompted to accelerate; when the user spends time arriving at the operation step of the self-service evidence handling equipmentWhen the user does not finish the current operation in the specified time, the self-service equipment end automatically restores the initial state, and the first page content is displayed on the screen end of the self-service certificate handling equipment.
According to an embodiment of the present application, further comprising:
acquiring a connection IP of the self-help certificate handling equipment;
establishing association between a connection IP of the self-help certificate handling equipment and a user mobile terminal through a preset channel;
and operating the self-help certificate handling equipment through the user mobile terminal.
It should be noted that, the self-help certificate handling device displays the connection IP of the current device at the screen end, and connects with the mobile end of the user through a preset channel, such as software of bluetooth, app and the like. The content and the operation mode of the self-help certificate handling equipment end are displayed at the user mobile end, and the user controls the flow of self-help certificate handling through the user mobile end, so that contact with the self-help certificate handling equipment is avoided.
Figure 2 shows a schematic flow chart of the main steps in the present application.
As shown in fig. 2, a user enters a preset area, the self-help certificate handling equipment captures and photographs the head portrait of the user through a camera, judges whether the user wears a mask or not, and whether the mask completely shields the nose and the mouth of the user or not, and prompts the screen end of the self-help certificate handling equipment if not; if yes, activating a voice system, wherein the voice system is used for receiving user voice and playing prompt voice of the self-service equipment. Matching the user voice with a preset key position to obtain a similar value, extracting a keyword larger than a first preset threshold value, displaying the multiple keywords on a screen end of the self-help certificate handling equipment at the same time if the multiple keywords appear, judging the keywords through the voice by the user, confirming the keywords again, and returning to the previous step if the keywords are wrong;
if the keywords are correct, entering the next step, prompting the user of the next step by the screen end of the self-help certificate handling equipment, and repeating the steps (A) to (B) until the certificate handling is completed.
FIG. 3 illustrates a block diagram of an operating system for a self-service evidence-handling device of the present application.
As shown in fig. 3, a second aspect of the present application provides an operating system 3 for a self-service document handling device, including a memory 31 and a processor 32, where the memory stores an operating method program for the self-service document handling device, and when the operating method program for the self-service document handling device is executed by the processor, the following steps are implemented:
acquiring voice information of a user;
comparing and analyzing the user voice with the voice of the preset keyword to obtain a similarity value;
judging whether the similarity value is larger than a first preset threshold value, if so, displaying the corresponding keywords;
acquiring voice judgment of a user side on keywords;
wherein: if the keywords are correct, the next step is carried out until the credentials are printed; if the keyword is wrong, returning to the previous step.
It should be noted that after the user voice is obtained, noise reduction processing is required to be performed on the user voice, for example, a noise reduction method such as a preset noise reduction method or a noise gate is used, the noise-removed voice and the voice of the preset keyword are compared and analyzed to obtain a similarity value, for example, a first preset threshold value is 90%, if the similarity value is 95%, the keyword corresponding to the voice of the preset keyword is converted into text information to be displayed at the screen end of the self-help certification equipment, and if the similarity value of two or more keywords is greater than 90%, a plurality of keywords are simultaneously displayed. And then judging the voice of the keyword through the user terminal, for example, displaying on a screen terminal of the self-help certificate handling equipment: 1. handling receipt; 2. and printing the photo. If the keywords needed to be transacted by the user exist, the user side can select the number 1 or 2 through voice or select the keywords transacted later through voice; if no keyword is needed, the last step can be selected by voice. After the keyword is confirmed, the next step is entered, for example: and repeating the steps until the printing of the certificate is completed.
According to an embodiment of the present application, further comprising:
acquiring the front side illumination information of a user;
judging whether a user wears a mask or not in front, if not, triggering a warning, and if so, triggering a voice system;
sending the mask wearing warning to a screen window end of the self-help certificate handling equipment for display;
the voice system is used for receiving user voice and playing prompt voice of the self-service equipment.
When a user enters a self-help certificate-handling preset area, photographing the front side of the user, obtaining front side illumination of the user, judging whether the front side illumination of the user is provided with a mask, wherein the mask is provided with the mask, the nose and the mouth of the user are required to be shielded at the same time, and if not, prompting is carried out on the screen window end of the self-help certificate-handling equipment; if yes, triggering a voice system, wherein the voice system is used for receiving user voice and playing prompt voice of the self-service equipment.
According to an embodiment of the present application, further comprising:
obtaining certificate information which needs to be transacted by a user according to preset keywords;
associating preset keywords with corresponding teaching videos;
judging whether the displayed keywords are confirmed to be correct, if so, playing the corresponding teaching video on the screen window end of the self-help certificate handling equipment.
It should be noted that, the preset keywords include: receipt and photograph etc. can be used to make a quasi-distinction between words or words of the type of document, such as: the receipt is expressed as a digital photographic receipt, and the video of the flow operation method of the digital photographic receipt is demonstrated on a screen window and matched with the voice description. If the user side does not need to go to the next step directly through the voice explanation.
According to an embodiment of the present application, further comprising:
obtaining required certificate handling material information according to certificate information handled by a user;
judging whether the certificate handling material contains a physical material or not, if so, triggering a disinfection prompt;
and placing the material in a preset disinfection area for disinfection treatment.
It should be noted that, extracting the information of the certificate handling material required by the certificate, dividing the certificate handling material into electronic material and physical material, wherein the electronic material comprises: and (3) non-physical materials such as electronic photos and the like, wherein the certificate material comprises all materials required in the certificate handling process such as certificate materials, proving materials, payment tools and the like. Such as: the digital photographing receipt needs to be provided with a photo, the photo is an electronic photo photographed on site, the payment tool comprises a bank card, payment is carried out through a card reader of the bank card, the bank card is a physical material, and the bank card needs to be placed in a preset area for disinfection treatment, such as: sterilizing by alcohol sterilization and the like.
According to an embodiment of the present application, the disinfection treatment performed in the preset disinfection area further includes:
acquiring time information of a material in a preset disinfection area;
judging whether the time of the physical material in a preset disinfection area is smaller than a second preset threshold value, if so, obtaining a short message of the disinfection time of the physical material;
and sending the short message of the sterilizing time of the material to a screen window end of the self-help certificate handling equipment for display.
It should be noted that, the preset disinfection area is provided with an induction device, when the material object is in the preset area, the disinfection solution spraying switch is triggered to disinfect the material object. And recording the disinfection time of the physical material, for example, a second preset threshold value is 3 seconds, if the disinfection time of the physical material is 2 seconds, indicating that the disinfection of the physical material is not thorough enough, displaying the material at the screen window end of the self-help certificate handling equipment, and prompting a user to disinfect the physical material again.
According to an embodiment of the present application, further comprising:
acquiring historical voice information;
preprocessing the historical voice information to obtain a training sample;
inputting the training sample into a preset neural network model for training to obtain the accuracy of an output text;
judging whether the accuracy is greater than a third preset threshold, if so, stopping training to obtain the voice recognition neural network model.
It should be noted that, the historical speech is classified according to different language types, for example: and respectively carrying the voices in different languages into a preset neural network model for training, wherein the more the data of the historical voices are, the more accurate the training result is. Such as: and the third budget threshold is 95%, and if the accuracy of the output text is 97%, the speech recognition neural network model training is successful.
According to an embodiment of the present application, further comprising:
acquiring relative temperature and humidity information in a self-help certificate handling area;
judging whether the relative temperature and humidity in the self-help evidence handling area is smaller than a fourth preset threshold value, and if not, triggering temperature and humidity warning;
and sending the temperature and humidity warning to a preset terminal for display.
It should be noted that, when the ambient temperature is in a dry state, the lower or higher the temperature is, the growth of microorganisms is not facilitated, and a fourth preset threshold is set through combining a suitable pleasant living environment, for example, the fourth preset threshold is 40% of relative humidity, and the temperature is 25 ℃, when the relative temperature and humidity in the self-help evidence handling area simultaneously meet the fourth threshold, the self-help evidence handling area is required, if the relative temperature and humidity is only greater than the fourth preset threshold or is simultaneously greater than the fourth preset threshold, the temperature and humidity warning is triggered, and warning information is sent to a preset terminal so as to correspondingly adjust the temperature and humidity in the self-help evidence handling area.
According to an embodiment of the present application, further comprising:
acquiring interval time information of the operation steps;
judging whether the interval time of the operation steps is larger than a fifth preset range, if so, returning the operation steps to the first page;
and displaying the home page content on the screen end of the self-help certificate handling equipment.
It should be noted that, each step of the operation flow of the self-service evidence-handling device has a specified time limit, for example, the fifth preset range is set asTo the point ofWhereinWill respectivelyAndit is set to a different limit to the extent that,in order to alert the limit of the line,to terminate the limit, when the user spends time arriving at the operating steps of the self-service evidence-handling deviceWhen the time background is red, the warning is triggered, for example, the color of the time background is set to be red, so that a user is prompted to accelerate; when the user spends time arriving at the operation step of the self-service evidence handling equipmentWhen the user does not finish the current operation in the specified time, the self-service equipment end automatically restores the initial state, and the first page content is displayed on the screen end of the self-service certificate handling equipment.
According to an embodiment of the present application, further comprising:
acquiring a connection IP of the self-help certificate handling equipment;
establishing association between a connection IP of the self-help certificate handling equipment and a user mobile terminal through a preset channel;
and operating the self-help certificate handling equipment through the user mobile terminal.
It should be noted that, the self-help certificate handling device displays the connection IP of the current device at the screen end, and connects with the mobile end of the user through a preset channel, such as software of bluetooth, app and the like. The content and the operation mode of the self-help certificate handling equipment end are displayed at the user mobile end, and the user controls the flow of self-help certificate handling through the user mobile end, so that contact with the self-help certificate handling equipment is avoided.
A third aspect of the present application provides a computer medium having embodied therein an operating method program for a self-service evidence-handling device, which when executed by a processor, implements the steps of an operating method for a self-service evidence-handling device as claimed in any one of claims 1 to 6.
The application discloses an operation method, a system and a medium for self-help certificate handling equipment, wherein the method comprises the following steps: acquiring voice information of a user; comparing and analyzing the user voice with the voice of the preset keyword to obtain a similarity value; judging whether the similarity value is larger than a first preset threshold value, if so, displaying the corresponding keywords; acquiring voice judgment of a user side on keywords; wherein: if the keywords are correct, the next step is carried out until the credentials are printed; if the keyword is wrong, returning to the previous step. The application prevents viruses or bacteria from spreading through indirect contact by performing non-contact operation on the self-help certificate handling equipment. In addition, the application also prompts the user who does not wear the mask by photographing the front surface of the user, thereby enhancing the safety of public places.
In the several embodiments provided by the present application, it should be understood that the disclosed apparatus and method may be implemented in other ways. The above described device embodiments are only illustrative, e.g. the division of the units is only one logical function division, and there may be other divisions in practice, such as: multiple units or components may be combined or may be integrated into another system, or some features may be omitted, or not performed. In addition, the various components shown or discussed may be coupled or directly coupled or communicatively coupled to each other via some interface, whether indirectly coupled or communicatively coupled to devices or units, whether electrically, mechanically, or otherwise.
The units described above as separate components may or may not be physically separate, and components shown as units may or may not be physical units; can be located in one place or distributed to a plurality of network units; some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in each embodiment of the present application may be integrated in one processing unit, or each unit may be separately used as one unit, or two or more units may be integrated in one unit; the integrated units may be implemented in hardware or in hardware plus software functional units.
Those of ordinary skill in the art will appreciate that: all or part of the steps for implementing the above method embodiments may be implemented by hardware related to program instructions, and the foregoing program may be stored in a computer readable storage medium, where the program, when executed, performs steps including the above method embodiments; and the aforementioned storage medium includes: a mobile storage device, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk or an optical disk, or the like, which can store program codes.
Alternatively, the above-described integrated units of the present application may be stored in a computer-readable storage medium if implemented in the form of software functional modules and sold or used as separate products. Based on such understanding, the technical solutions of the embodiments of the present application may be embodied in essence or a part contributing to the prior art in the form of a software product stored in a storage medium, including several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute all or part of the methods described in the embodiments of the present application. And the aforementioned storage medium includes: a removable storage device, ROM, RAM, magnetic or optical disk, or other medium capable of storing program code.
Claims (8)
1. A method of operation for a self-service evidence-handling device, comprising:
acquiring voice information of a user;
comparing and analyzing the user voice with the voice of the preset keyword to obtain a similarity value;
judging whether the similarity value is larger than a first preset threshold value, if so, displaying the corresponding keywords;
acquiring voice judgment of a user side on keywords;
wherein: if the keywords are correct, the next step is carried out until the credentials are printed; if the keyword is wrong, returning to the previous step;
further comprises:
obtaining certificate information which needs to be transacted by a user according to preset keywords;
associating preset keywords with corresponding teaching videos;
judging whether the displayed keywords are confirmed to be correct, if so, playing the corresponding teaching video on a screen window end of the self-help certificate handling equipment;
further comprises:
acquiring relative temperature and humidity information in a self-help certificate handling area;
judging whether the relative temperature and humidity in the self-help evidence handling area is smaller than a fourth preset threshold value, and if not, triggering temperature and humidity warning;
and sending the temperature and humidity warning to a preset terminal for display.
2. The method of operation for a self-service evidence-handling device of claim 1, further comprising:
acquiring the front side illumination information of a user;
judging whether a user wears a mask or not in front, if not, triggering a warning, and if so, triggering a voice system;
sending the mask wearing warning to a screen window end of the self-help certificate handling equipment for display;
the voice system is used for receiving user voice and playing prompt voice of the self-service equipment.
3. The method of operation for a self-service evidence-handling device of claim 1, further comprising:
obtaining required certificate handling material information according to certificate information handled by a user;
judging whether the certificate handling material contains a physical material or not, if so, triggering a disinfection prompt;
and placing the material in a preset disinfection area for disinfection treatment.
4. The method of claim 3, wherein the sterilizing process is performed in a predetermined sterilizing area, further comprising:
acquiring time information of a material in a preset disinfection area;
judging whether the time of the physical material in a preset disinfection area is smaller than a second preset threshold value, if so, obtaining a short message of the disinfection time of the physical material;
and sending the short message of the sterilizing time of the material to a screen window end of the self-help certificate handling equipment for display.
5. The method of operation for a self-service evidence-handling device of claim 1, further comprising:
acquiring historical voice information;
preprocessing the historical voice information to obtain a training sample;
inputting the training sample into a preset neural network model for training to obtain the accuracy of an output text;
judging whether the accuracy is greater than a third preset threshold, if so, stopping training to obtain the voice recognition neural network model.
6. An operating system for a self-service evidence handling device, comprising a memory and a processor, wherein an operating method program for the self-service evidence handling device is stored in the memory, and the operating method program for the self-service evidence handling device realizes the following steps when being executed by the processor:
acquiring voice information of a user;
comparing and analyzing the user voice with the voice of the preset keyword to obtain a similarity value;
judging whether the similarity value is larger than a first preset threshold value, if so, displaying the corresponding keywords;
acquiring voice judgment of a user side on keywords;
wherein: if the keywords are correct, the next step is carried out until the credentials are printed; if the keyword is wrong, returning to the previous step;
further comprises:
obtaining certificate information which needs to be transacted by a user according to preset keywords;
associating preset keywords with corresponding teaching videos;
judging whether the displayed keywords are confirmed to be correct, if so, playing the corresponding teaching video on a screen window end of the self-help certificate handling equipment;
further comprises:
acquiring relative temperature and humidity information in a self-help certificate handling area;
judging whether the relative temperature and humidity in the self-help evidence handling area is smaller than a fourth preset threshold value, and if not, triggering temperature and humidity warning;
and sending the temperature and humidity warning to a preset terminal for display.
7. The operating system for a self-service evidence-handling device of claim 6, further comprising:
acquiring the front side illumination information of a user;
judging whether a user wears a mask or not in front, if not, triggering a warning, and if so, triggering a voice system;
sending the mask wearing warning to a screen window end of the self-help certificate handling equipment for display;
the voice system is used for receiving user voice and playing prompt voice of the self-service equipment.
8. A computer medium, characterized in that it comprises a program of operating methods for self-service evidence-handling equipment, which, when being executed by a processor, implements the steps of an operating method for self-service evidence-handling equipment according to any one of claims 1 to 5.
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| CN202211066350.9A CN115188135B (en) | 2022-09-01 | 2022-09-01 | Operation method, system and medium for self-help certificate handling equipment |
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| CN115188135A (en) | 2022-10-14 |
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