CN114445973A - Self-service equipment based on artificial intelligence and business processing method - Google Patents
Self-service equipment based on artificial intelligence and business processing method Download PDFInfo
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- CN114445973A CN114445973A CN202111616550.2A CN202111616550A CN114445973A CN 114445973 A CN114445973 A CN 114445973A CN 202111616550 A CN202111616550 A CN 202111616550A CN 114445973 A CN114445973 A CN 114445973A
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- 238000013473 artificial intelligence Methods 0.000 title claims abstract description 14
- 238000003672 processing method Methods 0.000 title claims abstract description 9
- 238000000034 method Methods 0.000 claims description 14
- 230000002452 interceptive effect Effects 0.000 abstract description 2
- 230000003993 interaction Effects 0.000 description 3
- 238000010586 diagram Methods 0.000 description 1
- 230000008676 import Effects 0.000 description 1
- 238000011179 visual inspection Methods 0.000 description 1
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/26—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for printing, stamping, franking, typing or teleprinting apparatus
- G07F17/266—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for printing, stamping, franking, typing or teleprinting apparatus for the use of a photocopier or printing device
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
- G07F7/08—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by coded identity card or credit card or other personal identification means
- G07F7/10—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by coded identity card or credit card or other personal identification means together with a coded signal, e.g. in the form of personal identification information, like personal identification number [PIN] or biometric data
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F9/00—Details other than those peculiar to special kinds or types of apparatus
- G07F9/02—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus
- G07F9/023—Arrangements for display, data presentation or advertising
- G07F9/0235—Arrangements for display, data presentation or advertising the arrangements being full-front touchscreens
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F9/00—Details other than those peculiar to special kinds or types of apparatus
- G07F9/02—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus
- G07F9/026—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus for alarm, monitoring and auditing in vending machines or means for indication, e.g. when empty
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/223—Execution procedure of a spoken command
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- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Computational Linguistics (AREA)
- Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Human Computer Interaction (AREA)
- Acoustics & Sound (AREA)
- Multimedia (AREA)
- Business, Economics & Management (AREA)
- Accounting & Taxation (AREA)
- User Interface Of Digital Computer (AREA)
Abstract
The invention discloses a self-service device based on artificial intelligence and a service processing method, comprising the following steps: the voice recognition module is used for capturing voice of a user, analyzing the voice, acquiring keywords mentioned by the voice of the user, and displaying services related to the voice on a display screen according to the keywords for the user to select; the display screen comprises a main screen and a prompt screen, wherein the main screen is used for displaying related services according to voice or touch screen selection of a user; the prompt screen is used for displaying the operation prompt of each step when the user transacts the business, and is accompanied with voice description; the built-in scanner is used for scanning used certificates or materials when a user transacts business; and the binocular camera is used for verifying the identity of the user by identifying the stereo image when the user transacts business. And the interactive experience of the self-service equipment is improved.
Description
Technical Field
The application relates to the technical field of artificial intelligence, in particular to self-service equipment based on artificial intelligence and a business processing method.
Background
In modern society, more and more self-service devices are used in people's lives, such as station ticket self-service printing devices, government department certificate self-service drawing devices, self-service declaration devices, and the like. As self-service equipment is increasingly applied to various life scenes, a series of inconveniences are brought while convenience is provided for people.
At present, self-service machine products on the market mainly interact with users in a screen-keyboard (touch screen) way, and only change a scene through man-machine interaction between people and computers. In essence, the user uses a computer to perform a series of actions.
For the user, the interactive interface is single, and when the user uses the self-service machine, the use guidance is lacked, and the use experience of the user is ensured only by the usability degree of the user interface.
Disclosure of Invention
In order to solve the above problem, the present application provides a self-service equipment based on artificial intelligence, includes:
the voice recognition module is used for capturing voice of a user, analyzing the voice, acquiring keywords mentioned by the voice of the user, and displaying services related to the voice on a display screen according to the keywords for the user to select;
the display screen comprises a main screen and a prompt screen, wherein the main screen is used for displaying related services according to voice or touch screen selection of a user; the prompt screen is used for displaying the operation prompt of each step when the user transacts the business, and is accompanied with voice description;
the built-in scanner is used for scanning used certificates or materials when a user transacts business;
and the binocular camera is used for verifying the identity of the user by identifying the stereo image when the user transacts business.
Preferably, the method further comprises the following steps: when a user uses the self-service device, the self-service device first queries the user for the desired service.
Preferably, the binocular camera is used for verifying the identity of the user by recognizing the stereoscopic image when the user transacts the business, and includes:
the binocular camera is used for identifying whether the shot image is a user stereoscopic image or a plane picture through the observation of the two lenses from different angles;
and when the shot image is identified as the user person transacting the business, the identity authentication of the user is passed.
Preferably, the method further comprises the following steps:
and shooting and archiving the user through the binocular camera.
The application also provides a service processing method based on artificial intelligence, which comprises the following steps:
capturing the voice of a user, analyzing the voice, and acquiring keywords mentioned by the voice of the user;
displaying the service related to the voice according to the keyword;
and processing related services according to the voice or touch screen selection of the user.
Preferably, the method further comprises the following steps:
and according to related services transacted by the user, a prompt screen displays an operation prompt of each step and is accompanied with voice description.
Preferably, the method further comprises the following steps:
when the service transacted by the user needs to scan the certificate or material, the scanner acquires the scanned piece of the certificate or material.
Preferably, the method further comprises the following steps:
when the user transacts the business, the stereoscopic image is identified through the binocular camera, and the identity of the user is verified.
Preferably, the identifying the stereoscopic image through the binocular camera to verify the identity of the user includes:
the two lenses of the binocular camera are used for observing from different angles, and whether the shot image is a user stereoscopic image or a plane picture is identified;
and when the shot image is identified as the user person transacting the business, the identity authentication of the user is passed.
Preferably, the method further comprises the following steps:
and shooting and archiving the user through the binocular camera.
Drawings
FIG. 1 is a schematic structural diagram of an artificial intelligence based self-service device provided by the present application;
fig. 2 is a schematic flow chart of a service processing method based on artificial intelligence provided by the present application.
Detailed Description
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present application. This application is capable of implementation in many different ways than those herein set forth and of similar import by those skilled in the art without departing from the spirit of this application and is therefore not limited to the specific implementations disclosed below.
The application provides self-service equipment based on artificial intelligence, its structure is as shown in figure 1, includes:
the voice recognition module is used for capturing voice of a user, analyzing the voice, acquiring keywords mentioned by the voice of the user, and displaying services related to the voice on a display screen according to the keywords for the user to select;
the display screen comprises a main screen and a prompt screen, wherein the main screen is used for displaying related services according to voice or touch screen selection of a user; the prompt screen is used for displaying the operation prompt of each step when the user transacts the business, and is accompanied with voice description;
the built-in scanner is used for scanning used certificates or materials when a user transacts business;
and the binocular camera is used for verifying the identity of the user by identifying the stereo image when the user transacts business.
When a user uses the self-service device, the self-service device first queries the user for the desired service. And then provides the relevant service according to the recognized voice.
The prompt screen is a small prompt screen arranged outside the main screen of the self-service equipment and used for displaying the operation guide, and the operation steps of each step can be explained in detail for the user along with the voice description while the guide is displayed.
Scanners, which can scan, for example, identity documents, or materials that require submission from a user. The component can expand the service handling range of the self-service machine, so that the self-service machine is not limited to traditional services such as simple drawing and printing.
By installing the binocular camera, the self-service machine can handle services which need a client to take pictures and store files. In addition, because the binocular camera can identify the stereo image, whether the shot image is a living body or a plane picture can be confirmed through the visual inspection of the two lenses of the camera. The shot images are identified to be the stereo images of the user or the plane photos through the observation of the two lenses from different angles; and when the shot image is identified as the user person transacting the business, the identity authentication of the user is passed. And shooting and archiving the user through the binocular camera.
Based on the same inventive concept, the present application provides a service processing method based on artificial intelligence at the same time, as shown in fig. 2, including:
step S201, capturing the voice of a user, analyzing the voice, and acquiring keywords mentioned by the voice of the user;
step S202, displaying the service related to the voice according to the keyword;
and step S203, processing related services according to the voice or touch screen selection of the user.
Preferably, the prompt screen displays the operation prompt of each step according to the related service transacted by the user, and simultaneously carries out voice description.
Preferably, the method further comprises the following steps:
when the service transacted by the user needs to scan the certificate or material, the scanner acquires the scanned piece of the certificate or material.
Preferably, the method further comprises the following steps:
when the user transacts the business, the stereoscopic image is identified through the binocular camera, and the identity of the user is verified.
Preferably, the identifying the stereoscopic image through the binocular camera to verify the identity of the user includes:
the two lenses of the binocular camera are used for observing from different angles, and whether the shot image is a user stereoscopic image or a plane picture is identified;
and when the shot image is identified as the user person transacting the business, the identity authentication of the user is passed.
Preferably, the method further comprises the following steps:
and shooting and archiving the user through the binocular camera.
Through the self-service equipment based on artificial intelligence and the service processing method provided by the application, interaction is carried out with a user handling services through a touch screen and a voice recognition mode, meanwhile, the operation of each step of the services handled by the user is prompted through a prompt screen and voice, and the interaction experience of the self-service equipment is improved by means of a built-in scanner and a binocular camera, so that the safety of the services is guaranteed.
Finally, it should be noted that: although the present invention has been described in detail with reference to the above embodiments, it should be understood by those skilled in the art that various changes may be made and equivalents may be substituted for elements thereof without departing from the spirit and scope of the invention.
Claims (10)
1. A self-service device based on artificial intelligence, comprising:
the voice recognition module is used for capturing voice of a user, analyzing the voice, acquiring keywords mentioned by the voice of the user, and displaying services related to the voice on a display screen according to the keywords for the user to select;
the display screen comprises a main screen and a prompt screen, wherein the main screen is used for displaying related services according to voice or touch screen selection of a user; the prompt screen is used for displaying the operation prompt of each step when the user transacts the business, and is accompanied with voice description;
the built-in scanner is used for scanning used certificates or materials when a user transacts business;
and the binocular camera is used for verifying the identity of the user by identifying the stereo image when the user transacts the service.
2. The self-service device of claim 1, further comprising: when a user uses the self-service device, the self-service device first queries the user for the desired service.
3. The self-service device of claim 1, wherein the binocular camera is used for verifying the identity of the user by recognizing the stereoscopic image when the user transacts business, and comprises:
the binocular camera is used for identifying whether the shot image is a user stereoscopic image or a plane picture through the observation of the two lenses from different angles;
and when the shot image is identified as the user person transacting the business, the identity authentication of the user is passed.
4. The self-service device of claim 3, further comprising:
and shooting and archiving the user through the binocular camera.
5. A service processing method based on artificial intelligence is characterized by comprising the following steps:
capturing the voice of a user, analyzing the voice, and acquiring keywords mentioned by the voice of the user;
displaying the service related to the voice according to the keyword;
and processing related services according to the voice or touch screen selection of the user.
6. The method of claim 5, further comprising:
and according to related services transacted by the user, a prompt screen displays an operation prompt of each step and is accompanied with voice description.
7. The method of claim 5, further comprising:
when the service transacted by the user needs to scan the certificate or material, the scanner acquires the scanned piece of the certificate or material.
8. The method of claim 5, further comprising:
when the user transacts the business, the stereoscopic image is identified through the binocular camera, and the identity of the user is verified.
9. The method of claim 8, wherein verifying the identity of the user by recognizing the stereoscopic images with a binocular camera comprises:
the two lenses of the binocular camera are used for observing from different angles, and whether the shot image is a user stereoscopic image or a plane picture is identified;
and when the shot image is identified as the user person transacting the business, the identity authentication of the user is passed.
10. The method of claim 9, further comprising:
and shooting and archiving the user through the binocular camera.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111616550.2A CN114445973A (en) | 2021-12-27 | 2021-12-27 | Self-service equipment based on artificial intelligence and business processing method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111616550.2A CN114445973A (en) | 2021-12-27 | 2021-12-27 | Self-service equipment based on artificial intelligence and business processing method |
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| Publication Number | Publication Date |
|---|---|
| CN114445973A true CN114445973A (en) | 2022-05-06 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202111616550.2A Pending CN114445973A (en) | 2021-12-27 | 2021-12-27 | Self-service equipment based on artificial intelligence and business processing method |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115188135A (en) * | 2022-09-01 | 2022-10-14 | 广州卓腾科技有限公司 | Operating method, system and medium for self-service certificate handling equipment |
-
2021
- 2021-12-27 CN CN202111616550.2A patent/CN114445973A/en active Pending
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115188135A (en) * | 2022-09-01 | 2022-10-14 | 广州卓腾科技有限公司 | Operating method, system and medium for self-service certificate handling equipment |
| CN115188135B (en) * | 2022-09-01 | 2023-08-25 | 广州卓腾科技有限公司 | Operation method, system and medium for self-help certificate handling equipment |
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