CN105373904A - Application method of regulation data evaluating model in operation and maintenance of information system - Google Patents
Application method of regulation data evaluating model in operation and maintenance of information system Download PDFInfo
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Abstract
The invention relates to an application method of a regulation data evaluating model in operation and maintenance of an information system. The method aims to quantize operation and maintenance management work of the information system according to regulation data indexes, evaluate the operation and maintenance management work of the information system from an objective perspective, effectively supervise the operation and maintenance management work of the information system, continuously increase the operation and maintenance management level of the grid information system, guarantee rapid development of the grid industry and further supply stable energy support for development of national economy.
Description
Technical field
The present invention relates to a kind of information systems technology field, especially a kind of based on the application process of regulation and control data evaluation model at infosystem O&M.
Background technology
In the process of information globalization, electronic information technology is in a fast-developing period, while infotech scope constantly expands, as the infrastructural industries of country, power industry provides energy support for national economy and social development, with national economy, social development and people's lives closely bound up, along with power scheduling, power marketing, the business such as electricity market are carried out more and more widely, infosystem has been dissolved into the various piece that electric power enterprise is managed, the electric power data network of strong support is provided to become key component for electric system runs normally and efficiently.
Network between electric power data with system is connected more and more tightr.Electric system more and more relies on Power Information Network, to ensure efficient, reliable, the safe operation of each system.Nowadays electric system spread to electric power enterprise produce, in all links of operation and management, therefore power information system O&M be safe operation of power system and the guarantee to social reliable power supply.
And multiple regulation and control business datum (infosystem running status, defect abnormal conditions, Resourse Distribute, service arrangement) the various index of information acquisition is various, not yet have now by these indexs reflection current system O&M situation, systematic evaluation is not had to infosystem maintenance work, current is all that artificial subjectivity is evaluated the level of infosystem maintenance work, ununified objective system evaluation pattern, in view of the importance of infosystem O&M, the regulation and control data evaluation index system setting up system science is a difficult problem urgently to be resolved hurrily.
Summary of the invention
The object of the present invention is to provide a kind of based on the application process of regulation and control data evaluation model at infosystem O&M, infosystem operation and maintenance system evaluation method is quantized, the evaluation method of fuzzy subjectivity different from the past, infosystem maintenance work level is held from objective angle, evaluation analysis is carried out to the regulation and control data of every day, reflection current information system O&M stability state, objective evaluation is made to maintenance work, the make laughs operation of power regulation data to electric system has unpredictalbe impetus, as the energy basis that electric power is the national economic development, power regulation data are also normal reflection but front infosystem O&M basic data, that infosystem maintenance work is effectively supervised based on regulation and control data evaluation model at the application process of infosystem O&M, ensure the safe operation of grid information system.
In order to achieve the above object, technical scheme of the present invention is: a kind of based on the application process of regulation and control data evaluation model at infosystem O&M, step is as follows:
1) assessment indicator system regulating and controlling data in power information system O&M is set up;
2) build up an information system O&M operation index index storehouse and grading system; According to the evaluation index of operation index standards all in infosystem O&M as regulation and control data, and set up evaluation index storehouse;
3) infosystem O&M regulation and control data evaluation index weights is established;
4) to the three grades of index scorings of regulation and control data;
5) regulation and control data evaluation result is calculated according to operation index storehouse and evaluation criterion weight;
6) evaluation analysis is carried out to evaluation result.
Described step 1) in comprise following steps:
Step 1-1: set up regulation and control data Ll evaluation index;
Step 1-2: the regulation and control data two-level appraisement index setting up regulation and control data Ll evaluation index;
Step 1-3: the regulation and control data three grades of evaluation indexes setting up regulation and control data two-level appraisement index.
Described regulation and control data Ll evaluation index comprises safety-monitoring index and postitallation evaluation index two;
The regulation and control data two-level appraisement index that safety-monitoring index in described regulation and control data Ll evaluation index comprises comprises the through and intranet security monitoring of outer net security monitoring, security system cascade;
Postitallation evaluation index in described regulation and control data Ll evaluation index comprises system operation reliability index, the longitudinal connectivity of system, operational management, system performance, management and running, overhaul management, customer service management and additional management;
In described regulation and control data Ll evaluation index safety-monitoring index, the outer net security monitoring regulated and controled in data two-level appraisement index comprises outer net desktop terminal registration rate, outer net desktop terminal anti-virus software installation rate, outer net desktop terminal secrecy system installation rate, outer network termination weak passwurd quantity, outer net mailbox weak passwurd quantity, responsive mail number and information security events number;
Regulate and control in described regulation and control data Ll evaluation index safety-monitoring index that security system cascade in data two-level appraisement index is through comprises the through rate of ISS cascade, the unavailable number of times of access platform cascade and the unavailable number of times of spacer assembly cascade;
The intranet security monitoring regulated and controled in described regulation and control data Ll evaluation index safety-monitoring index in data two-level appraisement index comprises Intranet desktop terminal illegal external connection number of times, Intranet desktop terminal registration rate, interior network termination anti-virus software installation rate, Intranet desktop terminal secrecy system installation rate, Intranet desktop terminal patch installation rate, Intranet censorship system sensitive information check implementation rate, interior network termination anti-virus software monitoring rate in real time, interior network termination viral infection rate and interior network termination weak passwurd quantity,
System operation reliability index in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises communication equipment fault duration (minute), communications optical cable fault duration (minute), service channel fault duration (minute), infosystem unplanned outage duration (minute), infosystem unplanned outage number of times, information network unplanned outage duration (minute), information network unplanned outage number of times, information network link down duration (minute), information network link down number of times and calamity are for copying inconsistent number of times,
The longitudinal connectivity of system in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises the through duration of unavailability of enterprise portal (hour), the through duration of unavailability (hour) of service application, Intranet website invalid link number and outer net website invalid link number;
Operational management in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises infosystem automatic monitoring rate, information equipment automatic monitoring rate, the timely defect elimination rate of information communication system defect, non-pass-through mode flow process upgrades communication service number, do not move back convection journey by throwing and upgrade communication facilities number, the communication mode odd number amount of on time not filing, communication facilities machine account number of non-compliances, communication facilities webmaster access rate, duration (minute) is interrupted in the collection of equipment webmaster, communication facilities webmaster gathers accuracy, the not associated frame quantity of telecommunication transmission equipment, the not associated quantity of communications section light path and the not associated quantity of 2M passage bearer service that communicates,
System performance in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises infosystem service response expired times;
Management and running in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprise despatching work tasks carrying number of non-compliances, dispatch number of non-compliances amount on duty, do not file record quantity on duty in time, do not confirm root alarm quantity in time, do not complete order of classes or grades at school handing-over quantity on time and do not distribute defect report quantity by regulation;
In postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index, overhaul management comprises that repair ticket is not once examined by number, unenforced communication turnaround plan number, communication maintenance performs number of non-compliances, communication ad hoc inspection and repair number of times, communication repair does not file number in time, information maintenance performs number of non-compliances, information ad hoc inspection and repair number of times, infosystem one-level maintenance weekly repair number of times and infosystem repeat to overhaul number of times;
Customer service supervisory packet in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index abandons words rate containing phone, the timely percent of call completed of phone, work order accept promptness rate and worksheet promptness rate;
Additional management in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises information communication event number, do not notify number of faults at once, have duty to complain number of times and known significant deficiency (hidden danger) to exceed the time limit does not rectify and improve number.
Described step 2) in set up performance assessment criteria storehouse, and be divided into 5 grading system scopes for each desired value, to set up in step 1 three grading row indexs scorings, as shown in table 1:
Table 1
Described step 3) in establish regulation and control data evaluation index weights and comprise following steps:
Step 3-1: to regulation and control data Ll index assignment, determine the weight of one-level evaluation index;
Step 3-2: to regulation and control data two-level index assignment, determine the weight of two-level appraisement index;
Step 3-3: to regulation and control data three grades of fraction assignment, determine three grades of evaluation index marking systems;
Step 3-4: the weight of regulation and control data Ll and two-level index is superposed, calculates the weight of regulation and control data three grades of indexs, obtain regulating and controlling data evaluation index system weighted value in infosystem O&M.
Described step 4) in every three grades of indexs according to step 2) the grading system scope set up marks.
Described step 5) in calculate regulation and control data evaluation result computing formula according to operation index storehouse and evaluation criterion weight as follows:
V represents evaluation result, X
irepresent the weight of indices, Y
irepresent the score value of indices.
To infosystem O&M work based on regulation and control data evaluation model at the application process of infosystem O&M
Do effective supervision, ensure the safe operation of grid information system.
Accompanying drawing explanation
Fig. 1 is of the present invention based on the process flow diagram of regulation and control data evaluation model at the application process of infosystem O&M.
Embodiment
The present invention is further detailed explanation for the embodiment provided below in conjunction with accompanying drawing.
Shown in Figure 1, based on the application process of regulation and control data evaluation model at infosystem O&M, based on regulation and control data evaluation model at the application process of infosystem O&M, comprise following steps:
1) assessment indicator system regulating and controlling data in power information system O&M is set up;
2) build up an information system O&M operation index index storehouse and grading system; According to the evaluation index of operation index standards all in infosystem O&M as regulation and control data, and set up evaluation index storehouse.
3) infosystem O&M regulation and control data evaluation index weights is established;
4) to the three grades of index scorings of regulation and control data;
5) regulation and control data evaluation result is calculated according to operation index storehouse and evaluation criterion weight;
6) evaluation analysis is carried out to evaluation result.
Described step 1) in comprise following steps:
Step 1-1: set up regulation and control data Ll evaluation index;
Step 1-2: the regulation and control data two-level appraisement index setting up regulation and control data Ll evaluation index;
Step 1-3: the regulation and control data three grades of evaluation indexes setting up regulation and control data two-level appraisement index.
Described regulation and control data Ll evaluation index comprises safety-monitoring index and postitallation evaluation index two;
The regulation and control data two-level appraisement index that safety-monitoring index in described regulation and control data Ll evaluation index comprises comprises the through and intranet security monitoring of outer net security monitoring, security system cascade;
Postitallation evaluation index in described regulation and control data Ll evaluation index comprises system operation reliability index, the longitudinal connectivity of system, operational management, system performance, management and running, overhaul management, customer service management and additional management;
In described regulation and control data Ll evaluation index safety-monitoring index, the outer net security monitoring regulated and controled in data two-level appraisement index comprises outer net desktop terminal registration rate, outer net desktop terminal anti-virus software installation rate, outer net desktop terminal secrecy system installation rate, outer network termination weak passwurd quantity, outer net mailbox weak passwurd quantity, responsive mail number and information security events number;
Regulate and control in described regulation and control data Ll evaluation index safety-monitoring index that security system cascade in data two-level appraisement index is through comprises the through rate of ISS cascade, the unavailable number of times of access platform cascade and the unavailable number of times of spacer assembly cascade;
The intranet security monitoring regulated and controled in described regulation and control data Ll evaluation index safety-monitoring index in data two-level appraisement index comprises Intranet desktop terminal illegal external connection number of times, Intranet desktop terminal registration rate, interior network termination anti-virus software installation rate, Intranet desktop terminal secrecy system installation rate, Intranet desktop terminal patch installation rate, Intranet censorship system sensitive information check implementation rate, interior network termination anti-virus software monitoring rate in real time, interior network termination viral infection rate and interior network termination weak passwurd quantity,
System operation reliability index in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises communication equipment fault duration (minute), communications optical cable fault duration (minute), service channel fault duration (minute), infosystem unplanned outage duration (minute), infosystem unplanned outage number of times, information network unplanned outage duration (minute), information network unplanned outage number of times, information network link down duration (minute), information network link down number of times and calamity are for copying inconsistent number of times,
The longitudinal connectivity of system in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises the through duration of unavailability of enterprise portal (hour), the through duration of unavailability (hour) of service application, Intranet website invalid link number and outer net website invalid link number;
Operational management in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises infosystem automatic monitoring rate, information equipment automatic monitoring rate, the timely defect elimination rate of information communication system defect, non-pass-through mode flow process upgrades communication service number, do not move back convection journey by throwing and upgrade communication facilities number, the communication mode odd number amount of on time not filing, communication facilities machine account number of non-compliances, communication facilities webmaster access rate, duration (minute) is interrupted in the collection of equipment webmaster, communication facilities webmaster gathers accuracy, the not associated frame quantity of telecommunication transmission equipment, the not associated quantity of communications section light path and the not associated quantity of 2M passage bearer service that communicates,
System performance in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises infosystem service response expired times;
Management and running in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprise despatching work tasks carrying number of non-compliances, dispatch number of non-compliances amount on duty, do not file record quantity on duty in time, do not confirm root alarm quantity in time, do not complete order of classes or grades at school handing-over quantity on time and do not distribute defect report quantity by regulation;
In postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index, overhaul management comprises that repair ticket is not once examined by number, unenforced communication turnaround plan number, communication maintenance performs number of non-compliances, communication ad hoc inspection and repair number of times, communication repair does not file number in time, information maintenance performs number of non-compliances, information ad hoc inspection and repair number of times, infosystem one-level maintenance weekly repair number of times and infosystem repeat to overhaul number of times;
Customer service supervisory packet in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index abandons words rate containing phone, the timely percent of call completed of phone, work order accept promptness rate and worksheet promptness rate;
Additional management in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises information communication event number, do not notify number of faults at once, have duty to complain number of times and known significant deficiency (hidden danger) to exceed the time limit does not rectify and improve number.
Described step 2) in set up performance assessment criteria storehouse, and be divided into 5 grading system scopes, to step 1 for each desired value) in the three grading row indexs scorings of setting up; Index scoring is as shown in table 1:
Table 1
Described step 3) in establish regulation and control data evaluation index weights and comprise following steps:
Step 3-1: analytical hierarchy process agriculture products weight is adopted to the weight of regulation and control data Ll index assignment determination one-level evaluation index, carry out weight allocation according to the importance of regulation and control data in infosystem O&M, the weight of safety-monitoring index and postitallation evaluation index is respectively 0.271 and 0.729;
Step 3-2: analytical hierarchy process agriculture products weight is adopted to the weight of the two-level index in regulation and control data Ll index safety-monitoring index, carry out weight allocation according to the importance of regulation and control data in infosystem O&M, outer net security monitoring, security system cascade weight that is through and intranet security monitoring are respectively 0.368,0.158 and 0.474; Analytical hierarchy process agriculture products weight is adopted to the weight of the two-level index in regulation and control data Ll index postitallation evaluation index, carry out weight allocation according to the regulation and control importance of data in infosystem O&M, the weight of the longitudinal connectivity of system operation reliability index, system, operational management, system performance, management and running, overhaul management, customer service management and additional management is respectively 0.196,0.078,0.255,0.020,0.118,0.177,0.078 and 0.078;
Step 3-3: to regulation and control data three grades of fraction assignment, determine three grades of evaluation index marking systems, three grades of indexs adopt ten point system;
Step 3-4: the weight of regulation and control data Ll and two-level index is superposed, calculates the weight of regulation and control data three grades of indexs, obtain regulating and controlling data evaluation index system weighted value in infosystem O&M.
Below the weight table by calculating rear acquisition evaluation index as shown in table 2 and score value:
Table 2
Described step 5) in calculate regulation and control data evaluation result computing formula according to operation index storehouse and evaluation criterion weight as follows:
V represents evaluation result, X
irepresent the weight of indices, Y
irepresent the score value of indices.
The data that such basis is obtained above, analyze evaluation result with this, the concrete grammar of interpretation of result, and gained evaluation result more than 9.5 descriptive information system maintenance work is outstanding; If gained is recorded a demerit being greater than 9, to be less than 9.5 descriptive information system operation management working levels good; If gained evaluation result is less than 9, to be greater than 8 descriptive information system operation management working levels general; If gained evaluation result is less than 8 explanations and demands perfection urgently infosystem operation management system level.
Above-described is only the preferred embodiment of the present invention, it should be pointed out that for the person of ordinary skill of the art, and without departing from the concept of the premise of the invention, can also make some distortion and improvement, these all belong to protection scope of the present invention.
Claims (7)
1., based on regulating and controlling data evaluation model at an application process for infosystem O&M, it is characterized in that, step is as follows:
1) assessment indicator system regulating and controlling data in power information system O&M is set up;
2) build up an information system O&M operation index index storehouse and grading system; According to the evaluation index of operation index standards all in infosystem O&M as regulation and control data, and set up evaluation index storehouse;
3) infosystem O&M regulation and control data evaluation index weights is established;
4) to the three grades of index scorings of regulation and control data;
5) regulation and control data evaluation result is calculated according to operation index storehouse and evaluation criterion weight;
6) evaluation analysis is carried out to evaluation result.
2. according to claim 1 based on regulation and control data evaluation model at the application process of infosystem O&M, it is characterized in that, described step 1) in comprise following steps:
Step 1-1: set up regulation and control data Ll evaluation index;
Step 1-2: the regulation and control data two-level appraisement index setting up regulation and control data Ll evaluation index;
Step 1-3: the regulation and control data three grades of evaluation indexes setting up regulation and control data two-level appraisement index.
3. according to claim 2 based on regulating and controlling data evaluation model at the application process of infosystem O&M, it is characterized in that, described regulation and control data Ll evaluation index comprises safety-monitoring index and postitallation evaluation index two;
The regulation and control data two-level appraisement index that safety-monitoring index in described regulation and control data Ll evaluation index comprises comprises the through and intranet security monitoring of outer net security monitoring, security system cascade;
Postitallation evaluation index in described regulation and control data Ll evaluation index comprises system operation reliability index, the longitudinal connectivity of system, operational management, system performance, management and running, overhaul management, customer service management and additional management;
In described regulation and control data Ll evaluation index safety-monitoring index, the outer net security monitoring regulated and controled in data two-level appraisement index comprises outer net desktop terminal registration rate, outer net desktop terminal anti-virus software installation rate, outer net desktop terminal secrecy system installation rate, outer network termination weak passwurd quantity, outer net mailbox weak passwurd quantity, responsive mail number and information security events number;
Regulate and control in described regulation and control data Ll evaluation index safety-monitoring index that security system cascade in data two-level appraisement index is through comprises the through rate of ISS cascade, the unavailable number of times of access platform cascade and the unavailable number of times of spacer assembly cascade;
The intranet security monitoring regulated and controled in described regulation and control data Ll evaluation index safety-monitoring index in data two-level appraisement index comprises Intranet desktop terminal illegal external connection number of times, Intranet desktop terminal registration rate, interior network termination anti-virus software installation rate, Intranet desktop terminal secrecy system installation rate, Intranet desktop terminal patch installation rate, Intranet censorship system sensitive information check implementation rate, interior network termination anti-virus software monitoring rate in real time, interior network termination viral infection rate and interior network termination weak passwurd quantity,
System operation reliability index in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises communication equipment fault duration (minute), communications optical cable fault duration (minute), service channel fault duration (minute), infosystem unplanned outage duration (minute), infosystem unplanned outage number of times, information network unplanned outage duration (minute), information network unplanned outage number of times, information network link down duration (minute), information network link down number of times and calamity are for copying inconsistent number of times,
The longitudinal connectivity of system in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises the through duration of unavailability of enterprise portal (hour), the through duration of unavailability (hour) of service application, Intranet website invalid link number and outer net website invalid link number;
Operational management in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises infosystem automatic monitoring rate, information equipment automatic monitoring rate, the timely defect elimination rate of information communication system defect, non-pass-through mode flow process upgrades communication service number, do not move back convection journey by throwing and upgrade communication facilities number, the communication mode odd number amount of on time not filing, communication facilities machine account number of non-compliances, communication facilities webmaster access rate, duration (minute) is interrupted in the collection of equipment webmaster, communication facilities webmaster gathers accuracy, the not associated frame quantity of telecommunication transmission equipment, the not associated quantity of communications section light path and the not associated quantity of 2M passage bearer service that communicates,
System performance in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises infosystem service response expired times;
Management and running in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprise despatching work tasks carrying number of non-compliances, dispatch number of non-compliances amount on duty, do not file record quantity on duty in time, do not confirm root alarm quantity in time, do not complete order of classes or grades at school handing-over quantity on time and do not distribute defect report quantity by regulation;
In postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index, overhaul management comprises that repair ticket is not once examined by number, unenforced communication turnaround plan number, communication maintenance performs number of non-compliances, communication ad hoc inspection and repair number of times, communication repair does not file number in time, information maintenance performs number of non-compliances, information ad hoc inspection and repair number of times, infosystem one-level maintenance weekly repair number of times and infosystem repeat to overhaul number of times;
Customer service supervisory packet in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index abandons words rate containing phone, the timely percent of call completed of phone, work order accept promptness rate and worksheet promptness rate;
Additional management in postitallation evaluation index regulation and control data two-level appraisement index in described regulation and control data Ll evaluation index comprises information communication event number, do not notify number of faults at once, have duty to complain number of times and known significant deficiency (hidden danger) to exceed the time limit does not rectify and improve number.
4. according to claim 2 based on the application process of regulation and control data evaluation model at infosystem O&M, it is characterized in that, described step 2) in set up performance assessment criteria storehouse, and be divided into 5 grading system scopes for each desired value, to set up in step 1 three grading row index scorings, as shown in table 1:
Table 1
5. according to claim 3 based on regulation and control data evaluation model at the application process of infosystem O&M, it is characterized in that, described step 3) in establish regulation and control data evaluation index weights and comprise following steps:
Step 3-1: to regulation and control data Ll index assignment, determine the weight of one-level evaluation index;
Step 3-2: to regulation and control data two-level index assignment, determine the weight of two-level appraisement index;
Step 3-3: to regulation and control data three grades of fraction assignment, determine three grades of evaluation index marking systems;
Step 3-4: the weight of regulation and control data Ll and two-level index is superposed, calculates the weight of regulation and control data three grades of indexs, obtain regulating and controlling data evaluation index system weighted value in infosystem O&M.
6. according to claim 4 based on regulation and control data evaluation model at the application process of infosystem O&M, it is characterized in that, described step 4) in every three grades of indexs according to step 2) the grading system scope set up marks.
7. according to claim 5 based on regulation and control data evaluation model at the application process of infosystem O&M, it is characterized in that, described step 5) in calculate regulation and control data evaluation result computing formula according to operation index storehouse and evaluation criterion weight as follows:
V represents evaluation result, X
irepresent the weight of indices, Y
irepresent the score value of indices.
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