CN106251073A - Intelligence O&M managing and control system - Google Patents
Intelligence O&M managing and control system Download PDFInfo
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- CN106251073A CN106251073A CN201610622653.2A CN201610622653A CN106251073A CN 106251073 A CN106251073 A CN 106251073A CN 201610622653 A CN201610622653 A CN 201610622653A CN 106251073 A CN106251073 A CN 106251073A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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Abstract
The present invention proposes a kind of intelligence O&M managing and control system, including: information system integration management platform is for receiving the troublshooting message from subscription client, by geography data subsystem according to fault repairing information fault location and phenomenon of the failure, filter out from data base according to abort situation and fault message and personal information and the performance information of corresponding maintenance service can be provided, orient the nearest personal information in distance fault position and send to information system integration management platform, personnel to the nearest maintenance service in this position carry out sending list, notice customer trouble is got rid of；Customer information is managed by customer account management and management and running platform, sends, according to information system integration management platform, the personal information that this position come is nearest, carries out O&M scheduling.The present invention can orient that distance fault position is relatively near and the personnel of technical ability suitable treatments fault after detecting fault, and the single handling failure of group in time, fault removal efficiency is high.
Description
Technical field
Operation management technical field of the present invention, particularly to a kind of intelligence O&M managing and control system.
Background technology
Existing operation management, particularly troublshooting are typically the single service personal of random group and keep in repair.If service
Personnel's distance fault position is farther out or its technical ability cannot process this fault, eventually results in the delay of troubleshooting, delays life
Producing operation, the efficiency of troubleshooting is the lowest.In existing equipment operation management, one is not also had for abort situation and to service people
Member's performance, the integrated mechanism that orientation group is single.
Summary of the invention
The purpose of the present invention is intended at least solve one of described technological deficiency.
To this end, it is an object of the invention to propose a kind of intelligence O&M managing and control system, can position after detecting fault
Haveing that distance fault position is relatively near and the personnel of technical ability suitable treatments fault, the single handling failure of group in time, fault removal efficiency is high.
To achieve these goals, embodiments of the invention provide a kind of intelligence O&M managing and control system, including: information system
Meta-synthetic management platform, customer account management and management and running platform, geography data subsystem, wherein,
Information system integration management platform is used for receiving the troublshooting message from subscription client, and with described
Geography data subsystem communicates, by described geography data subsystem according to described fault repairing information fault location and
Phenomenon of the failure, feeds back to described information system integration management platform, described information system integration manages platform root
From data base, personal information and the technical ability letter that corresponding maintenance service can be provided is filtered out according to described abort situation and fault message
Breath, is oriented the nearest personal information in distance fault position by described geography data subsystem and transmission to described information system is combined
Closing Integrated Management Platform, described information system integration management platform is sent to the personnel of the nearest maintenance service in this position
Single, and after personnel's order and after keep in repair, notice customer trouble eliminating；
Described customer account management and management and running platform communicate with described information system integration management platform, are used for
Customer information is managed, and nearest according to described this position stating information system integration management platform transmission next
Personal information, carries out O&M scheduling.
Further, described geography data subsystem is built-in with map app application program.
Further, described subscription client uploads fault repairing information to described information system integration management platform,
Including following two mode:
(1) Quick Response Code of faulty equipment is scanned by subscription client by user, to described information system integration pipe
Platform reporting fault repairing information；
(2) described user is by the rfid card on subscription client read failure equipment, to described information system integrated collection
Become management platform reporting fault repairing information.
Further, described information system integration management platform communicates with the terminal unit of client, with to described
Customer notification failture evacuation message,
Wherein, the terminal unit of described client is mobile phone or personal computer PC.
Further, the personnel of described maintenance service are after order, and the GPS reading its terminal unit carried positions information,
And revise work order state by described terminal unit, and carry out scene and take pictures, the work order of shooting image and amendment is sent to institute
State information system integration management platform to store.
Further, described information system integration management platform also provides for performance evaluation, spare parts management, amasss
It is in charge of reason and questionnaire library management.
Intelligent O&M managing and control system according to embodiments of the present invention, can orient distance fault after detecting fault
Position is relatively near and the personnel of technical ability suitable treatments fault, and the single handling failure of group in time, fault removal efficiency is high, and group is singly connect
The client of the process such as single and user is integrated, it is achieved the integrated mode of maneuverability.
Aspect and advantage that the present invention adds will part be given in the following description, and part will become from the following description
Obtain substantially, or recognized by the practice of the present invention.
Accompanying drawing explanation
Above-mentioned and/or the additional aspect of the present invention and advantage are from combining the accompanying drawings below description to embodiment and will become
Substantially with easy to understand, wherein:
Fig. 1 is the Organization Chart of the intelligent O&M managing and control system according to the embodiment of the present invention；
Fig. 2 is the physical structure figure of the intelligent O&M managing and control system according to the embodiment of the present invention；
Fig. 3 is the flow chart of the intelligent O&M managing and control system according to the embodiment of the present invention；
Fig. 4 is the schematic diagram reporting interface for repairment according to the embodiment of the present invention；
Fig. 5 is the schematic diagram of the work order interface according to the embodiment of the present invention；
Fig. 6 is the schematic diagram at the order interface according to the embodiment of the present invention；
Fig. 7 is the schematic diagram of the receipt situ interfacial according to the embodiment of the present invention.
Detailed description of the invention
Embodiments of the invention are described below in detail, and the example of described embodiment is shown in the drawings, the most from start to finish
Same or similar label represents same or similar element or has the element of same or like function.Below with reference to attached
The embodiment that figure describes is exemplary, it is intended to is used for explaining the present invention, and is not considered as limiting the invention.
As it is shown in figure 1, the intelligent O&M managing and control system of the embodiment of the present invention, including: information system integration management is flat
Platform 1, customer account management and management and running platform 2 and geography data subsystem 3.
Specifically, information system integration management platform 1 is used for receiving the troublshooting message from subscription client,
And communicate with geography data subsystem 3.
In one embodiment of the invention, subscription client uploads fault to information system integration management platform 1
Repairing information, including following two mode:
(1) scanned the Quick Response Code of faulty equipment by subscription client by user, flat to information system integration management
Platform 1 reporting fault repairing information；
(2) user is by the rfid card on subscription client read failure equipment, flat to information system integration management
Platform 1 reporting fault repairing information.
By geography data subsystem 3 according to fault repairing information fault location and phenomenon of the failure, feed back to information system
System meta-synthetic management platform 1.
In one embodiment of the invention, geography data subsystem 3 is built-in with map app application program.
Filtered out by information system integration management platform 1 from data base can carry according to abort situation and fault message
For personal information and the performance information of corresponding maintenance service, geography data subsystem 3 orient distance fault position nearest
Personal information also sends to information system integration management platform 1.
Information system integration management platform 1 carries out sending list to the personnel of the nearest maintenance service in this position, and personnel
After order and after having keeped in repair, notice customer trouble is got rid of.
Wherein, with reference to Fig. 2, information system integration management platform 1 communicates with the terminal unit of client, with to visitor
Family notice failture evacuation message.In one embodiment of the invention, the terminal unit of client is mobile phone or personal computer PC.
Customer account management and management and running platform 2 communicate, for client with information system integration management platform 1
Information is managed, and sends, according to stating information system integration management platform 1, the personal information that this position come is nearest,
Carry out O&M scheduling.
In one embodiment of the invention, the personnel of maintenance service, after order, read its terminal unit carried
GPS positions information, and revises work order state by terminal unit, and carries out scene and take pictures, will shooting image and the work order of amendment
Transmission stores to information system integration management platform 1.
Additionally, information system integration management platform 1 also provides for performance evaluation, spare parts management, integration pipe
Reason and questionnaire library management.
Fig. 3 is the flow chart of the intelligent O&M managing and control system according to the embodiment of the present invention.
1) detect and break down；
2) utilize scanning device scanning Quick Response Code or mobile phone to read equipment rfid card to realize uploading repairing information；
For visitor report for repairment [scanning device Quick Response Code, word, picture] (new client → to the people having permission apply for increase client,
Frequent customer → clear and definite service area, treaty content and time limit；If the contact person of contact person's nonsystematic acquiescence of client, then answer hands
Work amendment contact person's contact method, with reference to Fig. 4.
3) the mysql data base of repairing information write information system integration management platform 1；
4) task process polling data storehouse (30s) is utilized；
5) the map app Application Hints in cartographic information subsystem has new warranty information；
6) utilize cartographic information subsystem to orient abort situation, and check phenomenon of the failure；
7) then positioning service personnel, check the information such as personnel state and technical ability；
8) single operation is sent, by work order status modifier write into Databasce；
Group is single: determining that personnel are the most on duty, whether technical capability meets the requirements, personnel needed for O&M scene, and instrument is standby
Part, reports the service catalogue belonging to content for repairment and judges.Fig. 5 is the schematic diagram of the work order interface according to the embodiment of the present invention.
9) PUSH message is to customer manager, class monitor and group leader, O&M portion manager and the sales manager of client；
Marketing audit
Can selection operation: continue service, (sales manager determines after confirming with client, and such as maintenance of equipment relates to terminate service
To expense, sales manager needs in advance and client discusses expense, after having relevant paper document, confirms examination & verification).
10) service personal's order, by work order status modifier write into Databasce；
Send department's (task distribution):
Dispatcher cannot send single to people, and the leader of department distributes task, and can only distribute to the member of this department
Can selection operation: be assigned to people, go back to control centre, go back to higher level department
Group individual:
Dispatcher can confirm that and sends list to people, and individual has master-slave, main service personal to be responsible for order, receipt, fill in clothes
The sequence of operations such as business record, can only check work order, inoperable work order from service personal
As shown in Figure 6, order (service is gone in oneself order), time department (applying for substitution execution task to department), readjustment degree
Center (to control centre's substitution execution task).
11) reminding to dispatcher, class monitor and group leader and O&M portion manager, the sales manager of client, by note (cloud sheet API)
Mode notifies to client.
12) service personal shows up, and reads cellphone GPS location information, and by work order status modifier write into Databasce；
Reservation: visit the time with client's reservation, can repeatedly preengage, have record
Show up: arrive curstomer's site and send the positional information of oneself.
13) take pictures in scene, and calling mobile phone photographic head is taken pictures and upload server；Content is reported in amendment for repairment
The content that client reports for repairment and the content of on-the-spot required service do not correspond (if difference is little, content is reported in amendment for repairment, as
Really difference is bigger, directly goes back to control centre).
Take pictures in scene: in the first latter three.
14) service personal's receipt, by work order status modifier write into Databasce；
As it is shown in fig. 7, service completes (service normally completes, and customer issue solves), commercial affairs upgrading (relates to maintenance, adopts
Purchase equipment), management upgrade (increasing or replacement personnel), technology upgrading (needing the problem that technician solves), return control centre,
Go back to higher level department, terminate service (service is beyond the scope of service catalogue), backfill service log.
15) pushing messages to the sales manager of dispatcher, client, note is to client；Client changes return visit, class monitor and group leader,
O&M portion handles.
Below the message related in the present invention is pushed rule and alarm regulation illustrates:
1) message pushes rule
Report for repairment: remind to dispatcher；
Group is single: customer manager, class monitor and group leader, O&M portion manager, the sales manager of client；
Task is distributed: class monitor and group leader, and O&M portion handles, customer manager；
Order: remind to dispatcher, class monitor and group leader and O&M portion manager, the sales manager of client, SMS notification to client,
SMS notification is to client；
Show up: reminding to dispatcher, class monitor and group leader, O&M portion handles, the sales manager of client；
Receipt: dispatcher, the sales manager of client, note is to client；Relationship executive [pays a return visit], class monitor and group leader, O&M portion warp
Reason；
Pay a return visit: remind to dispatcher
2) alarm regulation
Report < the 5 minutes time between group's list for repairment
Report the second talent group evening for repairment and singly exist no？
Group is single, and to marketing audit, < time of a 24 hours → receipt, if at that time it is to be appreciated that how result processes？Have
Time may sell do not know result the most yet
Group is single to be distributed < 5 minutes to task
Group is single to order < 5 minutes
Task is assigned to order < 5 minutes
Order show up < if 2 hour → do not fill out subscription time; being 2h, if there being subscription time, with subscription time being
Standard, order in evening, client has a rest, it is impossible to subscription time, what this situation dispatcher can first give tacit consent to fills in the next morning nine
Point
Show up receipt < 24 hours
Receipt is to filling in service log < 24 hours
Receipt is to paying a return visit < 48 hours
---work order of-------time-out need to inform that (client leads related personnel, sells warp for dispatcher, client
Reason).
Intelligent O&M managing and control system according to embodiments of the present invention, can orient distance fault after detecting fault
Position is relatively near and the personnel of technical ability suitable treatments fault, and the single handling failure of group in time, fault removal efficiency is high, and group is singly connect
The client of the process such as single and user is integrated, it is achieved the integrated mode of maneuverability.
In the description of this specification, reference term " embodiment ", " some embodiments ", " example ", " specifically show
Example " or the description of " some examples " etc. means to combine this embodiment or example describes specific features, structure, material or spy
Point is contained at least one embodiment or the example of the present invention.In this manual, to the schematic representation of above-mentioned term not
Necessarily refer to identical embodiment or example.And, the specific features of description, structure, material or feature can be any
One or more embodiments or example in combine in an appropriate manner.
Although above it has been shown and described that embodiments of the invention, it is to be understood that above-described embodiment is example
Property, it is impossible to be interpreted as limitation of the present invention, those of ordinary skill in the art is without departing from the principle of the present invention and objective
In the case of above-described embodiment can be changed within the scope of the invention, revise, replace and modification.The scope of the present invention
Limited by claims and equivalent thereof.
Claims (6)
1. an intelligent O&M managing and control system, it is characterised in that including: information system integration management platform, customer account management
And management and running platform, geography data subsystem, wherein,
Information system integration management platform for receiving from the troublshooting message of subscription client, and with described geography
Information subsystem communicates, by described geography data subsystem according to described fault repairing information fault location and fault
Phenomenon, feeds back to described information system integration management platform, by described information system integration management platform according to institute
State abort situation and fault message from data base, filter out personal information and the performance information that corresponding maintenance service can be provided, by
Described geography data subsystem is oriented the nearest personal information in distance fault position and sends to described information system integrated collection
Management platform, described information system integration management platform is become to carry out sending list to the personnel of the nearest maintenance service in this position, and
After personnel's order and after having keeped in repair, notice customer trouble is got rid of；
Described customer account management and management and running platform communicate, for visitor with described information system integration management platform
Family information is managed, and sends, according to described information system integration management platform of stating, the personnel that this position come is nearest
Information, carries out O&M scheduling.
2. intelligence O&M managing and control system as claimed in claim 1, it is characterised in that described geography data subsystem is built-in with ground
Figure app application program.
3. intelligence O&M managing and control system as claimed in claim 1, it is characterised in that described subscription client is to described information system
System meta-synthetic management platform uploads fault repairing information, including following two mode:
(1) scanned the Quick Response Code of faulty equipment by subscription client by user, flat to the management of described information system integration
Platform reporting fault repairing information；
(2) described user is by the rfid card on subscription client read failure equipment, to described information system integration pipe
Platform reporting fault repairing information.
4. intelligence O&M managing and control system as claimed in claim 1, it is characterised in that the management of described information system integration is flat
Platform communicates with the terminal unit of client, with to described customer notification failture evacuation message,
Wherein, the terminal unit of described client is mobile phone or personal computer PC.
5. intelligence O&M managing and control system as claimed in claim 1, it is characterised in that the personnel of described maintenance service are in order
After, the GPS reading its terminal unit carried positions information, and revises work order state by described terminal unit, and carries out existing
Taking pictures in field, the work order of shooting image and amendment sends extremely described information system integration management platform and stores.
6. intelligence O&M managing and control system as claimed in claim 1, it is characterised in that the management of described information system integration is flat
Platform also provides for performance evaluation, spare parts management, integration managing and questionnaire library management.
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| CN201610622653.2A CN106251073A (en) | 2016-08-01 | 2016-08-01 | Intelligence O&M managing and control system |
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| CN107229983A (en) * | 2017-06-08 | 2017-10-03 | 广州御银金融服务有限公司 | A kind of automatic fault reporting distribute leaflets system based on short message |
| CN107341552A (en) * | 2017-06-12 | 2017-11-10 | 上海市质子重离子医院有限公司 | One kind of proton heavy ion facility troublshooting and reporting chain |
| CN107464090A (en) * | 2017-07-03 | 2017-12-12 | 深圳市皇沙建筑科技有限公司 | Manpower hires out management method |
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| CN108710956A (en) * | 2017-04-06 | 2018-10-26 | 上海安继行信息技术股份有限公司 | Equipment reports method and apparatus repair reporting system for repairment |
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| CN108710956A (en) * | 2017-04-06 | 2018-10-26 | 上海安继行信息技术股份有限公司 | Equipment reports method and apparatus repair reporting system for repairment |
| CN107103496A (en) * | 2017-04-21 | 2017-08-29 | 北京恒冠网络数据处理有限公司 | The Data Collection and management system of a kind of technical transaction platform |
| CN107229983A (en) * | 2017-06-08 | 2017-10-03 | 广州御银金融服务有限公司 | A kind of automatic fault reporting distribute leaflets system based on short message |
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