CN114282695A - Fault maintenance method, fault maintenance device, electronic equipment and storage medium - Google Patents
Fault maintenance method, fault maintenance device, electronic equipment and storage medium Download PDFInfo
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- CN114282695A CN114282695A CN202111618109.8A CN202111618109A CN114282695A CN 114282695 A CN114282695 A CN 114282695A CN 202111618109 A CN202111618109 A CN 202111618109A CN 114282695 A CN114282695 A CN 114282695A
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Abstract
The application provides a fault maintenance method, a fault maintenance device, an electronic device and a storage medium, comprising: generating a fault repair order based on fault information sent by a repair terminal and sending the fault repair order to an approval terminal; generating a maintenance work order based on the approval information sent by the approval terminal and distributing the maintenance work order to the maintenance terminal so that maintenance personnel corresponding to the maintenance terminal can perform fault maintenance; the maintenance terminal comprises a first maintenance terminal corresponding to a maintenance responsible person; synchronously updating the updated maintenance information of any maintenance terminal at any node in the maintenance work order to generate a target maintenance work order; responding to an acceptance request sent by the first maintenance terminal, and sending a target maintenance work order to the acceptance terminal; and setting the state of the target maintenance work order as a completion state based on the acceptance passing information sent by the acceptance terminal. Therefore, the whole fault maintenance process can be covered, and the maintenance progress and the maintenance information can be recorded in real time in the whole process, so that the intelligent and information management of fault maintenance is realized, and the fault maintenance efficiency is improved.
Description
Technical Field
The present disclosure relates to the field of inspection technologies, and in particular, to a fault maintenance method, a fault maintenance device, an electronic device, and a storage medium.
Background
At present, in the existing fault maintenance method, a call is sent to a maintenance department after a repair staff finds a fault, the maintenance department writes a paper maintenance work order after knowing the situation, then sends the paper maintenance work order to the maintenance staff for maintenance, and the maintenance staff signs and files the paper maintenance work order after the maintenance is finished.
Therefore, the existing fault maintenance method relies on manual operation more, the intelligent degree is low, related personnel cannot know maintenance information and maintenance progress in time in the whole maintenance process, and the fault maintenance efficiency is low.
Disclosure of Invention
In view of this, an object of the present application is to provide a fault maintenance method, a fault maintenance device, an electronic device, and a storage medium, which can cover the whole process from fault reporting to approval, maintenance, and acceptance, and update the maintenance schedule and maintenance information in real time in the whole process, thereby implementing intelligent and information management of fault maintenance, improving the fault maintenance efficiency, and meeting the actual fault maintenance management requirements.
The embodiment of the application provides a fault maintenance method, which comprises the following steps:
generating a fault repair order based on fault information sent by a repair terminal, and sending the fault repair order to an approval terminal;
generating a maintenance work order based on the approval information sent by the approval terminal, and distributing the maintenance work order to the maintenance terminal so that maintenance personnel corresponding to the maintenance terminal can perform fault maintenance according to the received maintenance work order; the approval information is generated by the approval terminal based on the received fault report and repair bill; the maintenance terminal comprises a first maintenance terminal corresponding to a maintenance responsible person of the maintenance work order;
synchronously updating the maintenance information updated by any maintenance terminal at any node in the maintenance work order to generate a target maintenance work order;
responding to an acceptance request sent by the first maintenance terminal, and sending the target maintenance work order to an acceptance terminal;
and setting the state of the target maintenance work order as a completion state based on the acceptance passing information sent by the acceptance terminal.
Further, the fault information includes device information or location information; the sending the fault report repair order to an approval terminal comprises the following steps:
determining a responsible team based on the device information or the location information;
and sending the fault report repair order to an approval terminal corresponding to the responsible approval personnel in the team.
Further, the approval information at least comprises fault maintenance time;
when the fault maintenance time indicates that the fault is immediately maintained, the approval information at least comprises maintenance responsible persons in the maintenance personnel;
the will maintenance work order is dispatched to maintenance terminal, includes: distributing the maintenance work order to the first maintenance terminal;
when the trouble repair time indicates that the time is set for repairing the trouble, the service order is distributed to the repair terminal, including:
based on the information of the maintenance responsible person included in the approval information, the maintenance work order is distributed to the first maintenance terminal;
alternatively, the first and second electrodes may be,
responding to a order receiving request sent by any one maintenance terminal, determining a maintenance worker corresponding to the maintenance terminal sending the order receiving request as a maintenance responsible worker, and distributing the maintenance work order to the first maintenance terminal.
Furthermore, the maintenance personnel also comprise various maintenance members; the will maintenance work order is dispatched to maintenance terminal, still includes:
and adding the information of each maintenance member sent by the first maintenance terminal into the maintenance work order, and distributing the maintenance work order to each second maintenance terminal corresponding to each maintenance member.
Further, the method further comprises:
modifying the information of the maintenance responsible person and/or the information of the maintenance member in the maintenance work order based on the information of the maintenance responsible person and/or the information of the maintenance member modified by the first maintenance terminal;
determining the maintenance terminal corresponding to the modified maintenance responsible person as the first maintenance terminal, and determining the maintenance terminal corresponding to each modified maintenance member as each second maintenance terminal;
and dispatching the modified maintenance work orders to the first maintenance terminal and/or the second maintenance terminals.
Further, the method further comprises:
and updating the target maintenance work order based on the acceptance failure information sent by the acceptance terminal, and synchronously updating the acceptance failure information to the maintenance terminal so that the maintenance personnel corresponding to the maintenance terminal can continue to carry out fault maintenance based on the received acceptance failure information.
Further, the repair information includes at least one of: fault cause, fault phenomenon, fault handling measures, fault handling time, maintenance operation license, maintenance time and material information.
Further, the material information comprises information of the received materials and information of the used materials; the step of synchronously updating the maintenance information updated by any maintenance terminal at any node in the maintenance work order comprises the following steps:
synchronously updating the information of the received materials and the information of the used materials, which are updated by any maintenance terminal at any node, in the maintenance work order;
and determining the information of the residual materials based on the information of the received materials and the information of the used materials.
The embodiment of the present application further provides a breakdown maintenance device, the device includes:
the fault repair reporting module is used for generating a fault repair order based on fault information sent by the repair reporting terminal and sending the fault repair order to the approval terminal;
the work order distributing module is used for generating a maintenance work order based on the examination and approval information sent by the examination and approval terminal and distributing the maintenance work order to the maintenance terminal so that maintenance personnel corresponding to the maintenance terminal can perform fault maintenance according to the received maintenance work order; the approval information is generated by the approval terminal based on the received fault report and repair bill; the maintenance terminal comprises a first maintenance terminal corresponding to a maintenance responsible person of the maintenance work order;
the updating module is used for synchronously updating the maintenance information updated by any maintenance terminal at any node in the maintenance work order to generate a target maintenance work order;
the checking and accepting module is used for responding to a checking and accepting request sent by the first maintenance terminal and sending the target maintenance work order to the checking and accepting terminal;
and the setting module is used for setting the state of the target maintenance work order into a completion state based on the acceptance passing information sent by the acceptance terminal.
Further, the fault information includes device information or location information; when the fault repair module is used for sending the fault repair order to the approval terminal, the fault repair module is used for:
determining a responsible team based on the device information or the location information;
and sending the fault report repair order to an approval terminal corresponding to the responsible approval personnel in the team.
Further, the approval information at least comprises fault maintenance time;
when the fault maintenance time indicates that the fault is immediately maintained, the approval information at least comprises maintenance responsible persons in the maintenance personnel;
when the work order dispatching module is used for dispatching the maintenance work order to the maintenance terminal, the work order dispatching module is used for: distributing the maintenance work order to the first maintenance terminal;
when the fault maintenance time indicates the set time for maintaining the fault, the work order dispatching module is used for dispatching the maintenance work order to the maintenance terminal, and the work order dispatching module is used for:
based on the information of the maintenance responsible person included in the approval information, the maintenance work order is distributed to the first maintenance terminal;
alternatively, the first and second electrodes may be,
responding to a order receiving request sent by any one maintenance terminal, determining a maintenance worker corresponding to the maintenance terminal sending the order receiving request as a maintenance responsible worker, and distributing the maintenance work order to the first maintenance terminal.
Furthermore, the maintenance personnel also comprise various maintenance members; when the work order dispatching module is used for dispatching the maintenance work order to the maintenance terminal, the work order dispatching module is further used for:
and adding the information of each maintenance member sent by the first maintenance terminal into the maintenance work order, and distributing the maintenance work order to each second maintenance terminal corresponding to each maintenance member.
Further, the work order dispatching module is further configured to:
modifying the information of the maintenance responsible person and/or the information of the maintenance member in the maintenance work order based on the information of the maintenance responsible person and/or the information of the maintenance member modified by the first maintenance terminal;
determining the maintenance terminal corresponding to the modified maintenance responsible person as the first maintenance terminal, and determining the maintenance terminal corresponding to each modified maintenance member as each second maintenance terminal;
and dispatching the modified maintenance work orders to the first maintenance terminal and/or the second maintenance terminals.
Further, the acceptance module is further configured to:
and updating the target maintenance work order based on the acceptance failure information sent by the acceptance terminal, and synchronously updating the acceptance failure information to the maintenance terminal so that the maintenance personnel corresponding to the maintenance terminal can continue to carry out fault maintenance based on the received acceptance failure information.
Further, the repair information includes at least one of: fault cause, fault phenomenon, fault handling measures, fault handling time, maintenance operation license, maintenance time and material information.
Further, the material information comprises information of the received materials and information of the used materials; when the update module is used for synchronously updating the maintenance information updated by any maintenance terminal at any node in the maintenance work order, the update module is used for:
synchronously updating the information of the received materials and the information of the used materials, which are updated by any maintenance terminal at any node, in the maintenance work order;
and determining the information of the residual materials based on the information of the received materials and the information of the used materials.
An embodiment of the present application further provides an electronic device, including: a processor, a memory and a bus, the memory storing machine readable instructions executable by the processor, the processor and the memory communicating over the bus when the electronic device is operating, the machine readable instructions when executed by the processor performing the steps of the fault repair method as described above.
Embodiments of the present application also provide a computer-readable storage medium, on which a computer program is stored, where the computer program is executed by a processor to perform the steps of the fault repairing method as described above.
The embodiment of the application provides a fault maintenance method, a fault maintenance device, an electronic device and a storage medium, which comprise: generating a fault repair order based on fault information sent by a repair terminal, and sending the fault repair order to an approval terminal; generating a maintenance work order based on the approval information sent by the approval terminal, and distributing the maintenance work order to the maintenance terminal so that maintenance personnel corresponding to the maintenance terminal can perform fault maintenance according to the received maintenance work order; the approval information is generated by the approval terminal based on the received fault report and repair bill; the maintenance terminal comprises a first maintenance terminal corresponding to a maintenance responsible person of the maintenance work order; synchronously updating the maintenance information updated by any maintenance terminal at any node in the maintenance work order to generate a target maintenance work order; responding to an acceptance request sent by the first maintenance terminal, and sending the target maintenance work order to an acceptance terminal; and setting the state of the target maintenance work order as a completion state based on the acceptance passing information sent by the acceptance terminal.
Therefore, the whole process from fault repair to examination, approval, maintenance and acceptance can be covered, and the maintenance progress and the maintenance information can be updated in real time in the whole process, so that the intelligent and information management of fault maintenance is realized, the fault maintenance efficiency is improved, and the actual fault maintenance management requirement is met.
In order to make the aforementioned objects, features and advantages of the present application more comprehensible, preferred embodiments accompanied with figures are described in detail below.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained from the drawings without inventive effort.
FIG. 1 is a flow chart illustrating a method for fault repair provided by an embodiment of the present application;
fig. 2 illustrates an example of determining fault information provided by an embodiment of the present application;
FIG. 3 illustrates an example of determining approval information provided by an embodiment of the present application;
FIG. 4 illustrates an example of determining repair information provided by an embodiment of the present application;
FIG. 5 illustrates an example of acceptance of a troubleshooting application provided by an embodiment of the present application;
FIG. 6 is a schematic structural diagram illustrating a troubleshooting device provided by an embodiment of the present application;
fig. 7 shows a schematic structural diagram of an electronic device provided in an embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all the embodiments. The components of the embodiments of the present application, generally described and illustrated in the figures herein, can be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, presented in the accompanying drawings, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. Every other embodiment that can be obtained by a person skilled in the art without making creative efforts based on the embodiments of the present application falls within the protection scope of the present application.
First, an application scenario to which the present application is applicable will be described. The application can be applied to the technical field of fault maintenance.
At present, a common fault maintenance method needs a call to notify a maintenance department after a repair staff finds a fault, the maintenance department writes a paper maintenance work order after knowing the situation, then sends the paper maintenance work order to the maintenance staff for maintenance, and the maintenance staff signs and files the paper maintenance work order after the maintenance is finished. .
Therefore, the existing fault maintenance method relies on manual operation more, the intelligent degree is low, related personnel cannot know maintenance information and maintenance progress in time in the whole maintenance process, and the fault maintenance efficiency is low.
Based on this, the embodiment of the application provides a fault maintenance method, which can cover the whole process from fault repair to examination, approval, maintenance and acceptance, and update the maintenance progress and maintenance information in real time in the whole process, thereby realizing intelligent and information management of fault maintenance, improving the fault maintenance efficiency, and meeting the actual fault maintenance management requirements.
Referring to fig. 1, fig. 1 is a flowchart illustrating a fault repairing method according to an embodiment of the present disclosure. Here, the failure repair method may be applied to a server, and for example, the failure repair method may be implemented by a computer program in the server. The server is in communication connection with the repair terminal, the examination and approval terminal, the maintenance terminal and the acceptance terminal so as to perform data interaction. Illustratively, the repair terminal, the approval terminal, the maintenance terminal, and the acceptance terminal may be electronic terminals such as a mobile communication terminal (e.g., a smart phone), a personal computer, a tablet computer, a game machine, and a digital multimedia player.
As shown in fig. 1, a method for repairing a fault provided in an embodiment of the present application includes:
s101, generating a fault repair order based on fault information sent by a repair terminal, and sending the fault repair order to an approval terminal.
In one possible implementation mode, the repair terminal can acquire the fault information through the input or selection operation of a repair person, or is in communication connection with the equipment or the system to automatically acquire the fault information generated in the equipment or the system; the repair terminal sends the acquired fault information to a server in communication connection with the repair terminal; the server can generate the fault repair order based on the fault information sent by the repair terminal and a prestored fault repair mode board.
The fault information includes device information or location information of the fault. Illustratively, the device information is a specific code of the malfunctioning device, e.g., the heating hot water circulation system 1107011; the location information is the specific location where the fault occurred, e.g., airport b exit.
Further, the fault information may also include description information of the fault, for example, the water temperature does not reach the standard, and the heating is insufficient; and the specific time of the fault occurrence, the picture of the fault site, the fault repairer and the like.
Referring to fig. 2, fig. 2 shows an example of determining fault information according to an embodiment of the present disclosure.
It is assumed that the fault information is input by a repair person in a fault repair order template displayed in a user interface of a repair terminal.
Specifically, a fault repair order template displayed by the repair terminal is shown in fig. 2; firstly, the repair terminal may correspondingly display different types of fault repair order templates according to the selection operation of the repair staff on the fault type, for example, when the repair staff selects the "equipment" fault, as shown in fig. 2(a), the fault repair order template may include a fault title (e.g., a fault of a heating hot water circulation system), information of the faulty equipment (e.g., an equipment code, an equipment picture, an installation location, etc.), a fault description, a fault occurrence time, and other items; when the repair personnel selects the "no equipment" fault, as shown in fig. 2(b), the fault repair order template may include a fault title (e.g., an airport fault), information of a fault site (e.g., a site picture, a fault occurrence location), a fault description, a fault occurrence time, and other items; and the repair personnel can fill in or select corresponding fault information in each item, and after clicking the 'submitting' control, the repair personnel sends the fault information to the server so as to generate a repair work order according to a fault repair mode board prestored in the server.
In one possible implementation, step S101 further includes:
s1011, determining the responsible team based on the equipment information or the position information.
Specifically, the group in charge of such equipment may be determined based on the equipment information, and corresponding to the above example, when the equipment information is the heating and hot water circulation system 1107011, the group in charge is the cold and heat source group; or the team responsible for the trouble shooting at the corresponding location may be determined based on the location information.
And S1012, sending the fault report repair sheet to an approval terminal corresponding to the approval personnel in the responsible team.
Specifically, the responsible team may be provided with an approval staff responsible for the approval of the trouble ticket. Illustratively, the approver may be a flight leader in a team, a team leader, or a specially configured trouble approver.
Therefore, when the failed equipment can be determined clearly, the responsible team can be determined accurately directly based on the information of the equipment; when the malfunctioning device is not clearly defined, the responsible team can also be determined based on the malfunctioning location information.
S102, generating a maintenance work order based on the approval information sent by the approval terminal, and distributing the maintenance work order to the maintenance terminal so that maintenance personnel corresponding to the maintenance terminal can perform fault maintenance according to the received maintenance work order.
In a possible implementation manner, when the approval information sent by the approval terminal indicates that the fault maintenance is approved, a maintenance work order may be generated based on the approval information, the fault information, and a preset maintenance work order template. Optionally, the approval terminal may also send approval information indicating that the fault maintenance is rejected.
The approval information is generated by the approval terminal based on the received fault report and repair bill; the approval information at least comprises fault maintenance time, and the fault maintenance time can indicate that the fault is maintained immediately or at set time; the maintenance terminal comprises a first maintenance terminal corresponding to a maintenance responsible person of the maintenance work order.
In one possible embodiment, the approval information may be automatically determined by the approval terminal based on the fault information in the received fault report, for example, the fault repair is approved based on the fault urgency indication in the fault information, and the fault repair time is determined as indicating immediate repair of the fault; alternatively, the approval information may be input by the approval person based on a trouble ticket displayed in a user interface of the approval terminal.
Referring now to fig. 3, fig. 3 illustrates an example of determining approval information provided by an embodiment of the present application.
The approval information is assumed to be input by an approval person according to a fault repair order displayed in a user interface of the approval terminal.
Specifically, as shown in fig. 3 (a), the user interface of the approval terminal may first receive a selection operation of the approval staff on the trouble ticket, for example, if the approval staff selects "airport trouble ticket", the approval staff jumps to the page shown in fig. 3 (b), and displays the trouble information in the airport trouble ticket to the approval staff; after the approval personnel selects the 'approval information', switching to a page as shown in (c) in fig. 3, and receiving approval information such as fault maintenance time, maintenance team and maintenance responsible person input or selected by the approval personnel; after the approver clicks the "agree" control, the approval information is sent to the server to generate a repair order.
In a possible embodiment, when the time for repairing the fault indicates that the fault is repaired immediately, the approval information further includes at least a repair responsible person among the repair staff, and the dispatching the repair order to the repair terminal includes:
and distributing the maintenance work order to the first maintenance terminal.
Here, when the trouble repair time in the approval information indicates immediate repair of the trouble, the approval information should also designate at least one repair person in charge and assign a repair order to the first repair terminal corresponding to the repair person in charge. Therefore, the fault maintenance responsibility system can be determined, and the urgent maintenance task can be rapidly carried out.
In a possible embodiment, when the trouble shooting time indicates a set time to shoot the trouble shooting, the sending the repair order to the repair terminal includes: based on the information of the maintenance responsible person included in the approval information, the maintenance work order is distributed to the first maintenance terminal; or responding to a list receiving request sent by any one of the maintenance terminals, determining a maintenance worker corresponding to the maintenance terminal sending the list receiving request as a maintenance responsible worker, and dispatching the maintenance work order to the first maintenance terminal.
Here, when the trouble maintenance time in the approval information indicates the set time to maintain the trouble, the maintenance person in charge may be designated by the approval information, or a maintenance work order may be issued to determine the maintenance person in charge in response to an order pickup request transmitted from any one of the maintenance terminals.
In one possible embodiment, the service personnel further comprise service members; the will maintenance work order is dispatched to maintenance terminal, still includes:
and adding the information of each maintenance member sent by the first maintenance terminal into the maintenance work order, and distributing the maintenance work order to each second maintenance terminal corresponding to each maintenance member.
Here, after the maintenance responsible person is determined, the maintenance responsible person can send information of each maintenance member to the server through the first maintenance terminal to add the maintenance members to jointly complete the maintenance work order; the server correspondingly adds the information of each maintenance member in the corresponding item (for example, the item of the maintenance personnel) in the maintenance work order, and distributes the maintenance work order to each second maintenance terminal corresponding to each maintenance member.
In one possible embodiment, the method further comprises: modifying the information of the maintenance responsible person and/or the information of the maintenance member in the maintenance work order based on the information of the maintenance responsible person and/or the information of the maintenance member modified by the first maintenance terminal;
determining the maintenance terminal corresponding to the modified maintenance responsible person as the first maintenance terminal, and determining the maintenance terminal corresponding to each modified maintenance member as each second maintenance terminal;
and dispatching the modified maintenance work orders to the first maintenance terminal and/or the second maintenance terminals.
Here, the maintenance responsible person can modify the information of the maintenance responsible person and/or the information of the maintenance member at any time, for example, select another maintenance responsible person to replace itself, or add a new maintenance responsible person; the maintenance responsible person can also add new maintenance members or delete original maintenance members at any time; the server correspondingly modifies the information of the maintenance responsible persons and/or the information of the maintenance members in corresponding entries (for example, maintenance personnel entries) in the maintenance work order, and distributes the modified maintenance work order to the first maintenance terminals corresponding to the newly added maintenance responsible persons and/or the second maintenance terminals corresponding to the newly added maintenance members. The information of the maintenance responsible person and the information of the maintenance member may be names, job numbers, etc. of the corresponding persons.
It should be noted that the maintenance responsible person, each maintenance member, and the approval person may belong to the same team or different teams, and the application is not limited herein. For example, the approval staff of the cold and heat source team may designate the staff in the team as the maintenance responsible person, and the maintenance responsible person may add other teams across teams, for example, the staff in the track maintenance team may complete the maintenance work order together as the maintenance member. Therefore, the assignment of maintenance personnel in the maintenance work order is more flexible, and the development of actual maintenance business is facilitated.
Referring back to fig. 1, S103, synchronously updating the maintenance information updated at any node by any one of the maintenance terminals in the maintenance work order, and generating a target maintenance work order.
In one possible embodiment, the repair information may be updated in real time by the repair staff (including the repair responsible person and each repair staff) in the repair work order displayed by the corresponding repair terminal during the entire fault repair process. Wherein, as an example, the repair information comprises at least one of: fault cause, fault phenomenon, fault handling measures, fault handling time, maintenance work permit, time of maintenance and material information such as type, specification and quantity of maintenance materials.
The material information comprises information of the received materials and information of the used materials; the step of synchronously updating the maintenance information updated by any maintenance terminal at any node in the maintenance work order comprises the following steps:
synchronously updating the information of the received materials and the information of the used materials, which are updated by any maintenance terminal at any node, in the maintenance work order;
and determining the information of the residual materials based on the information of the received materials and the information of the used materials.
Each maintenance worker can update the information of the received materials in real time in the maintenance work order displayed by the corresponding maintenance terminal; when each maintenance worker uses materials in the maintenance process, the information of the used materials can be updated in the maintenance work order; here, updating the material information includes adding and deleting the material information. For example, five taken filter screens are added at the beginning of maintenance, and two filter screens are added and used in the maintenance process, so that three filter screens are determined to be left at the moment; the maintenance personnel can also delete the material information, for example, if two filter screens are used, it is determined that five filter screens remain at the time.
In one possible embodiment, after the maintenance person updates the maintenance information, the maintenance terminal transmits the maintenance information to the server through a save or confirm operation of the maintenance person.
Referring now to fig. 4, fig. 4 illustrates an example of determining maintenance information provided by an embodiment of the present application.
The maintenance information is assumed to be the maintenance work order record displayed in the user interface of the maintenance terminal during the fault maintenance process of the maintenance personnel.
Specifically, the user interface of the service terminal is shown in fig. 4 (a), and first, the selection operation of the service person on the service order may be received, for example, if the service person selects "airport fault service order", the page shown in fig. 4 (b) is skipped to, and the fault information in the initial airport fault report is displayed to the service person; after the serviceman selects "failure processing", the page shown in (c) in fig. 4 is switched to, and the maintenance information such as the processing time, the processing measure, the maintenance job license, and the processing description input or selected by the serviceman is received. In a similar manner, the relevant personnel can select "material information" to record information of the maintenance material in the displayed corresponding material information page; selecting 'failure analysis' to record failure reasons and failure phenomena in a displayed corresponding failure analysis page; and selecting the maintenance progress to check all operation records performed in the fault maintenance process in the displayed corresponding maintenance progress page. As shown in the page in fig. 4(c), after the maintenance person clicks the "save" control in the page, the maintenance person may save the maintenance information into the maintenance work order of the maintenance terminal and send the maintenance information to the server.
In a possible implementation manner, after each maintenance terminal sends maintenance information to the server at different nodes, the server synchronously updates the received maintenance information in corresponding items of the maintenance work order at the server end to generate a target maintenance work order; the nodes can be time nodes or maintenance task nodes; corresponding to the above example, the server may correspondingly update the failure cause and the failure phenomenon in the failure analysis entry of the service order at the server side; correspondingly updating fault processing measures, fault processing time, maintenance operation licenses and maintenance time in the fault processing items; and correspondingly updating material information and the like in the maintenance material items.
In a possible embodiment, after the maintenance work order synchronously updates the maintenance information updated at any node by any one of the maintenance terminals, and generates a target maintenance work order, the method further includes:
and updating the maintenance information to the repair terminal, the approval terminal and other maintenance terminals except the maintenance terminal which sends the maintenance information to the server in real time.
Therefore, the maintenance information can be updated to all relevant terminals in real time, all relevant personnel from fault report to fault approval and fault maintenance can know the fault maintenance progress in time through the corresponding terminals, the dynamic tracking of the maintenance progress is realized, and the intelligent and information management of the fault maintenance is realized.
Referring back to fig. 1, in response to the acceptance request sent by the first maintenance terminal, step S104 sends the target maintenance work order to an acceptance terminal.
In one possible embodiment, the acceptance request may be generated by the service terminal and sent to the server based on a submission operation by a service person at the service terminal.
Next, please continue to refer to fig. 4, after the maintenance personnel selects "maintenance progress", the page is switched to the page shown in fig. 4(d), and all operation information performed in the current fault maintenance process is recorded in the page, for example, maintenance members are added, fault processing is saved, maintenance materials are submitted, and the like; after the maintenance personnel confirm that the maintenance is completed, the maintenance personnel can click the 'submitting' control so as to send an acceptance request for accepting the fault maintenance to the server through the maintenance terminal.
In a possible implementation manner, an abnormal condition, such as a false failure report, may occur in the repair order, and at this time, the "close" control may be clicked, so that the state of the repair order may be set to the completion state without acceptance.
Optionally, different permission information is set for a maintenance responsible person and a general maintenance member in the maintenance staff, so that information in the maintenance work orders displayed in the maintenance terminals of different maintenance staff is different, and operations which can be performed in the maintenance work orders are different. For example, it may be set that only the first maintenance terminal corresponding to the maintenance person in charge has the right to submit the acceptance of the maintenance work order in the "maintenance progress" page, and a general maintenance member only has the right to view the operation record of the maintenance work order in the "maintenance progress" page, but does not have the right to submit the acceptance of the maintenance work order.
In a possible implementation manner, the server may determine a corresponding acceptance terminal according to the fault information; and after receiving an acceptance request sent by the maintenance terminal, sending the target maintenance work order with updated maintenance information to the corresponding acceptance terminal.
And S105, setting the state of the target maintenance work order to be a completion state based on the acceptance passing information sent by the acceptance terminal.
In a possible implementation manner, the acceptance staff corresponding to the acceptance terminal can accept the fault maintenance according to the maintenance information recorded in the target maintenance work order. And if the fault maintenance passes the acceptance, the acceptance terminal sends acceptance passing information to the server, so that the server sets the state of the target maintenance work order to be a completion state according to the received acceptance passing information.
In another possible embodiment, the method further comprises: and updating the target maintenance work order based on the acceptance failure information sent by the acceptance terminal, and synchronously updating the acceptance failure information to the maintenance terminal so that the maintenance personnel corresponding to the maintenance terminal can continue to carry out fault maintenance based on the received acceptance failure information.
If the acceptance of the fault maintenance fails, the acceptance terminal sends acceptance failure information to the server, so that the server updates the target maintenance work order according to the received acceptance failure information; the server updates the acceptance failure information to the maintenance terminal so that maintenance personnel corresponding to the maintenance terminal can continue to carry out fault maintenance based on the received acceptance failure information; the server can also update the information of failed acceptance to the repair terminal and the approval terminal so that other related personnel can know the acceptance condition in time; for example, the acceptance failure information may include a reason for the acceptance failure, a failure acceptance criterion, acceptance staff information, and the like.
Referring now to fig. 5, fig. 5 illustrates an example of acceptance of troubleshooting according to an embodiment of the present application.
Specifically, the user interface of the acceptance terminal is as shown in fig. 5 (a), and first, the acceptance person may receive the selection operation of the target repair work order, for example, after the acceptance person selects "airport fault repair work order", jump to the page shown in fig. 5 (b); the inspection and acceptance personnel can click controls such as 'fault information', 'fault analysis', 'maintenance personnel', 'fault processing', 'material information' and 'maintenance progress' to jump to different pages so as to check all information in the target maintenance work order; after the maintenance personnel selects the "acceptance opinions", switching to the page as shown in fig. 5(c), the acceptance personnel can view the acceptance history in the page, record the acceptance time, upload the acceptance picture and record the acceptance description (for example, the reason of passing or failing in acceptance, the fault acceptance standard, etc.); the acceptance personnel can determine whether the fault maintenance passes the acceptance or fails the acceptance according to the actual condition of the acceptance. When the fault maintenance is confirmed to pass the acceptance, an acceptance person can click an 'agreement' control in the page and send acceptance passing information to the server, so that the server sets the state of the 'airport fault maintenance work order' as a completion state based on the acceptance passing information sent by the acceptance terminal; or when the fault maintenance is determined not to pass the acceptance, the acceptance staff can click the 'reject' control in the page and send the acceptance failing information to the server, and at the moment, the state of the 'airport fault maintenance work order' is kept as an unfinished state; the server updates the acceptance failure information in the work order so that the maintenance personnel corresponding to the maintenance terminal can continue to carry out fault maintenance based on the received acceptance failure information.
It should be noted that the repair terminal, the approval terminal, the maintenance terminal, and the acceptance terminal are named and distinguished according to the role of the electronic terminal in the fault maintenance process for the purpose of facilitating description, and do not represent that the repair terminal, the approval terminal, the maintenance terminal, and the acceptance terminal are physically different electronic devices. For example, a team leader in a certain team group serves as an auditor and a maintenance responsible person of a certain maintenance work order at the same time, and the electronic device held by the team leader serves as the audit terminal in the present application when the work order audit is performed and serves as the maintenance terminal in the present application when fault maintenance is performed.
The fault maintenance method provided by the embodiment of the application comprises the following steps: generating a fault repair order based on fault information sent by a repair terminal, and sending the fault repair order to an approval terminal; generating a maintenance work order based on the approval information sent by the approval terminal, and distributing the maintenance work order to the maintenance terminal so that maintenance personnel corresponding to the maintenance terminal can perform fault maintenance according to the received maintenance work order; the approval information is generated by the approval terminal based on the received fault report and repair bill; the maintenance terminal comprises a first maintenance terminal corresponding to a maintenance responsible person of the maintenance work order; synchronously updating the maintenance information updated by any maintenance terminal at any node in the maintenance work order to generate a target maintenance work order; responding to an acceptance request sent by the first maintenance terminal, and sending the target maintenance work order to an acceptance terminal; and setting the state of the target maintenance work order as a completion state based on the acceptance passing information sent by the acceptance terminal.
Therefore, the whole process from fault repair to examination, approval, maintenance and acceptance can be covered, and the maintenance progress and the maintenance information can be updated in real time in the whole process, so that the intelligent and information management of fault maintenance is realized, the fault maintenance efficiency is improved, and the actual fault maintenance management requirement is met.
Referring to fig. 6, fig. 6 is a schematic structural diagram of a fault repairing apparatus according to an embodiment of the present disclosure. As shown in fig. 6, the malfunction repairing apparatus 600 includes:
the fault repair reporting module 610 is configured to generate a fault repair order based on fault information sent by a repair reporting terminal, and send the fault repair order to an approval terminal;
a work order distributing module 620, configured to generate a maintenance work order based on the approval information sent by the approval terminal, and distribute the maintenance work order to the maintenance terminal, so that a maintenance worker corresponding to the maintenance terminal performs fault maintenance according to the received maintenance work order; the approval information is generated by the approval terminal based on the received fault report and repair bill; the maintenance terminal comprises a first maintenance terminal corresponding to a maintenance responsible person of the maintenance work order;
an updating module 630, configured to update the maintenance information updated at any node by any one of the maintenance terminals in the maintenance work order synchronously, so as to generate a target maintenance work order;
the acceptance module 640 is configured to send the target maintenance work order to an acceptance terminal in response to an acceptance request sent by the first maintenance terminal;
a setting module 650, configured to set the status of the target repair order to a completion status based on the acceptance passing information sent by the acceptance terminal.
Further, the fault information includes device information or location information; when the fault repair module 610 is configured to send the fault repair order to an approval terminal, the fault repair module 610 is configured to:
determining a responsible team based on the device information or the location information;
and sending the fault report repair order to an approval terminal corresponding to the responsible approval personnel in the team.
Further, the approval information at least comprises fault maintenance time;
when the fault maintenance time indicates that the fault is immediately maintained, the approval information at least comprises maintenance responsible persons in the maintenance personnel;
when the work order dispatching module 620 is used for dispatching the maintenance work order to the maintenance terminal, the work order dispatching module 620 is used for: distributing the maintenance work order to the first maintenance terminal;
when the fault repair time indicates a set time for repairing a fault, the work order dispatching module 620 is configured to, when the work order dispatching module 620 is configured to dispatch the repair work order to a repair terminal, the work order dispatching module 620 is configured to:
based on the information of the maintenance responsible person included in the approval information, the maintenance work order is distributed to the first maintenance terminal;
alternatively, the first and second electrodes may be,
responding to a order receiving request sent by any one maintenance terminal, determining a maintenance worker corresponding to the maintenance terminal sending the order receiving request as a maintenance responsible worker, and distributing the maintenance work order to the first maintenance terminal.
Furthermore, the maintenance personnel also comprise various maintenance members; when the work order dispatching module 620 is configured to dispatch the maintenance work order to the maintenance terminal, the work order dispatching module 620 is further configured to:
and adding the information of each maintenance member sent by the first maintenance terminal into the maintenance work order, and distributing the maintenance work order to each second maintenance terminal corresponding to each maintenance member.
Further, the work order dispatching module 620 is further configured to:
modifying the information of the maintenance responsible person and/or the information of the maintenance member in the maintenance work order based on the information of the maintenance responsible person and/or the information of the maintenance member modified by the first maintenance terminal;
determining the maintenance terminal corresponding to the modified maintenance responsible person as the first maintenance terminal, and determining the maintenance terminal corresponding to each modified maintenance member as each second maintenance terminal;
and dispatching the modified maintenance work orders to the first maintenance terminal and/or the second maintenance terminals.
Further, the acceptance module 640 is further configured to:
and updating the target maintenance work order based on the acceptance failure information sent by the acceptance terminal, and synchronously updating the acceptance failure information to the maintenance terminal so that the maintenance personnel corresponding to the maintenance terminal can continue to carry out fault maintenance based on the received acceptance failure information.
Further, the repair information includes at least one of: fault cause, fault phenomenon, fault handling measures, fault handling time, maintenance operation license, maintenance time and material information.
Further, the material information comprises information of the received materials and information of the used materials; when the update module 630 is configured to update the maintenance information updated at any node by any one of the maintenance terminals in the maintenance work order synchronously, the update module 630 is configured to:
synchronously updating the information of the received materials and the information of the used materials, which are updated by any maintenance terminal at any node, in the maintenance work order;
and determining the information of the residual materials based on the information of the received materials and the information of the used materials.
The utility model provides a trouble maintenance device, includes: the fault repair module is used for generating a fault repair order based on fault information sent by the repair terminal and sending the fault repair order to the corresponding approval terminal; the work order distributing module is used for generating a maintenance work order based on the examination and approval information sent by the examination and approval terminal and distributing the maintenance work order to the corresponding maintenance terminal so that maintenance personnel corresponding to the maintenance terminal can carry out fault maintenance according to the received maintenance work order; the approval information is determined by the approval terminal based on the received fault report and repair order; the recording module is used for recording maintenance information sent by any maintenance terminal at any node in real time in the corresponding item of the maintenance work order; and the checking and accepting module is used for sending the maintenance work order which records the maintenance information to the corresponding checking and accepting terminal based on the checking and accepting request sent by the maintenance terminal, and completing the maintenance work order based on the checking and accepting passing information sent by the checking and accepting terminal.
Therefore, the whole process from fault repair to examination, approval, maintenance and acceptance can be covered, and the maintenance progress and the maintenance information can be recorded in real time in the whole process, so that the intelligent and information management of fault maintenance is realized, the fault maintenance efficiency is improved, and the actual fault maintenance management requirement is met.
Referring to fig. 7, fig. 7 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure. As shown in fig. 7, the electronic device 700 includes a processor 710, a memory 720, and a bus 730.
The memory 720 stores machine-readable instructions executable by the processor 710, when the electronic device 700 runs, the processor 710 communicates with the memory 720 through the bus 730, and when the machine-readable instructions are executed by the processor 710, the steps of the fault repairing method in the method embodiments shown in fig. 1 to fig. 5 may be performed.
An embodiment of the present application further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the steps of the fault repairing method in the method embodiments shown in fig. 1 to 5 may be executed.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one logical division, and there may be other divisions when actually implemented, and for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or units through some communication interfaces, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer-readable storage medium executable by a processor. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.
Finally, it should be noted that: the above-mentioned embodiments are only specific embodiments of the present application, and are used for illustrating the technical solutions of the present application, but not limiting the same, and the scope of the present application is not limited thereto, and although the present application is described in detail with reference to the foregoing embodiments, those skilled in the art should understand that: any person skilled in the art can modify or easily conceive the technical solutions described in the foregoing embodiments or equivalent substitutes for some technical features within the technical scope disclosed in the present application; such modifications, changes or substitutions do not depart from the spirit and scope of the exemplary embodiments of the present application, and are intended to be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.
Claims (11)
1. A method of fault repair, the method comprising:
generating a fault repair order based on fault information sent by a repair terminal, and sending the fault repair order to an approval terminal;
generating a maintenance work order based on the approval information sent by the approval terminal, and distributing the maintenance work order to the maintenance terminal so that maintenance personnel corresponding to the maintenance terminal can perform fault maintenance according to the received maintenance work order; the approval information is generated by the approval terminal based on the received fault report and repair bill; the maintenance terminal comprises a first maintenance terminal corresponding to a maintenance responsible person of the maintenance work order;
synchronously updating the maintenance information updated by any maintenance terminal at any node in the maintenance work order to generate a target maintenance work order;
responding to an acceptance request sent by the first maintenance terminal, and sending the target maintenance work order to an acceptance terminal;
and setting the state of the target maintenance work order as a completion state based on the acceptance passing information sent by the acceptance terminal.
2. The method of claim 1, wherein the fault information comprises device information or location information; the sending the fault report repair order to an approval terminal comprises the following steps:
determining a responsible team based on the device information or the location information;
and sending the fault report repair order to an approval terminal corresponding to the responsible approval personnel in the team.
3. The method of claim 1, wherein the approval information includes at least a time to failure repair;
when the fault maintenance time indicates that the fault is immediately maintained, the approval information at least comprises maintenance responsible persons in the maintenance personnel;
the will maintenance work order is dispatched to maintenance terminal, includes: distributing the maintenance work order to the first maintenance terminal;
when the trouble repair time indicates that the time is set for repairing the trouble, the service order is distributed to the repair terminal, including:
based on the information of the maintenance responsible person included in the approval information, the maintenance work order is distributed to the first maintenance terminal;
alternatively, the first and second electrodes may be,
responding to a order receiving request sent by any one maintenance terminal, determining a maintenance worker corresponding to the maintenance terminal sending the order receiving request as a maintenance responsible worker, and distributing the maintenance work order to the first maintenance terminal.
4. The method of claim 3, wherein the service personnel further comprise each service member; the will maintenance work order is dispatched to maintenance terminal, still includes:
and adding the information of each maintenance member sent by the first maintenance terminal into the maintenance work order, and distributing the maintenance work order to each second maintenance terminal corresponding to each maintenance member.
5. The method of claim 4, further comprising:
modifying the information of the maintenance responsible person and/or the information of the maintenance member in the maintenance work order based on the information of the maintenance responsible person and/or the information of the maintenance member modified by the first maintenance terminal;
determining the maintenance terminal corresponding to the modified maintenance responsible person as the first maintenance terminal, and determining the maintenance terminal corresponding to each modified maintenance member as each second maintenance terminal;
and dispatching the modified maintenance work orders to the first maintenance terminal and/or the second maintenance terminals.
6. The method of claim 1, further comprising:
and updating the target maintenance work order based on the acceptance failure information sent by the acceptance terminal, and synchronously updating the acceptance failure information to the maintenance terminal so that the maintenance personnel corresponding to the maintenance terminal can continue to carry out fault maintenance based on the received acceptance failure information.
7. The method of claim 1, wherein the repair information comprises at least one of: fault cause, fault phenomenon, fault handling measures, fault handling time, maintenance operation license, maintenance time and material information.
8. The method of claim 7, wherein the material information includes information of the received material and information of the used material; the step of synchronously updating the maintenance information updated by any maintenance terminal at any node in the maintenance work order comprises the following steps:
synchronously updating the information of the received materials and the information of the used materials, which are updated by any maintenance terminal at any node, in the maintenance work order;
and determining the information of the residual materials based on the information of the received materials and the information of the used materials.
9. A troubleshooting device, the device comprising:
the fault repair reporting module is used for generating a fault repair order based on fault information sent by the repair reporting terminal and sending the fault repair order to the approval terminal;
the work order distributing module is used for generating a maintenance work order based on the examination and approval information sent by the examination and approval terminal and distributing the maintenance work order to the maintenance terminal so that maintenance personnel corresponding to the maintenance terminal can perform fault maintenance according to the received maintenance work order; the approval information is generated by the approval terminal based on the received fault report and repair bill; the maintenance terminal comprises a first maintenance terminal corresponding to a maintenance responsible person of the maintenance work order;
the updating module is used for synchronously updating the maintenance information updated by any maintenance terminal at any node in the maintenance work order to generate a target maintenance work order;
the checking and accepting module is used for responding to a checking and accepting request sent by the first maintenance terminal and sending the target maintenance work order to the checking and accepting terminal;
and the setting module is used for setting the state of the target maintenance work order into a completion state based on the acceptance passing information sent by the acceptance terminal.
10. An electronic device, comprising: a processor, a memory and a bus, the memory storing machine-readable instructions executable by the processor, the processor and the memory communicating over the bus when the electronic device is operating, the machine-readable instructions being executable by the processor to perform the steps of the fault repair method according to any one of claims 1 to 8.
11. A computer-readable storage medium, characterized in that a computer program is stored on the computer-readable storage medium, which computer program, when being executed by a processor, performs the steps of the method for troubleshooting according to one of claims 1 through 8.
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| CN116166194A (en) * | 2023-01-16 | 2023-05-26 | 广州辰创科技发展有限公司 | Equipment guarantee maintenance and management method and system |
| CN116166194B (en) * | 2023-01-16 | 2023-11-03 | 广州辰创科技发展有限公司 | Equipment guarantee maintenance and management method and system |
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