CN108491935A - A kind of customer information visualized O＆M management system and method - Google Patents
A kind of customer information visualized O＆M management system and method Download PDFInfo
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Abstract
The invention discloses a kind of customer information visualized O＆M to manage system and method.The system includes intelligent mobile terminal and management server, the intelligent mobile terminal includes microprocessor, power module, display screen, button, WIFI module, bluetooth module, infrared module, GPRS module, GPS module, laser barcode scanning module, camera and communication interface modules, the microprocessor respectively with power module, display screen, button, WIFI module, bluetooth module, infrared module, GPRS module, GPS module, laser barcode scanning module, camera and communication interface modules electrical connection, the GPRS module is wirelessly connected by wireless network and management server.Faulty equipment information, corresponding customer information, faulty equipment geographical location can be shown also there is location navigation by the present invention, and optimal route is quickly searched convenient for user and reaches scene, in addition can also record defect elimination situation, convenient for management.
Description
Technical field
The present invention relates to operation management technical field more particularly to a kind of customer information visualized O＆M management system and sides
Method.
Background technology
With deepening constantly for China's power technology, the continuous development of electricity needs and the upgrading of rural power grids, the rule of modern power network
Mould is growing, and the number of end power supply unit facility is also growing.With the growth of end-equipment number so that O＆M people
The work of member is increasingly heavy.
Original operation management system is the operation management towards text information, and equipment fault, problem description can only pass through
Text information is prompted to maintenance personnel, and it is real cannot to provide geographical location, affiliated client, the relevant equipment of surrounding of equipment etc.
When information.After operation maintenance personnel gets equipment fault, situations such as operation maintenance personnel is according to device location, road traffic is needed
Understanding or combine map, obtain the concrete mode for reaching equipment place and path.Such case is easy because of operation maintenance personnel
Experience and familiarity to area, map, lead to that O＆M efficiency is low, accuracy is low.Meanwhile manager can not
The defect elimination situation of operation maintenance personnel is understood in real time.
Invention content
The present invention to solve the above-mentioned problems, provides a kind of customer information visualized O＆M management system and method,
Faulty equipment information, corresponding customer information, faulty equipment geographical location can be shown also there is location navigation,
Optimal route is quickly searched convenient for user and reaches scene, in addition can also record defect elimination situation, convenient for management.
To solve the above-mentioned problems, the present invention is achieved by the following scheme：
A kind of customer information visualized O＆M of the present invention manages system, including intelligent mobile terminal and management server, described
Intelligent mobile terminal includes microprocessor, power module, display screen, button, WIFI module, bluetooth module, infrared module, GPRS
Module, GPS module, laser barcode scanning module, camera and communication interface modules, the microprocessor respectively with power module, aobvious
Display screen, button, WIFI module, bluetooth module, infrared module, GPRS module, GPS module, laser barcode scanning module, camera and logical
Believe that interface module electrical connection, the GPRS module are wirelessly connected by wireless network and management server.
In the technical scheme, power module is used to power to intelligent mobile terminal, and display screen is used to show image information,
WIFI module is for connecting WIFI network, and bluetooth module for being communicated with the equipment with function of Bluetooth communication, use by infrared module
It is communicated in the equipment with infrared communication function, GPS is set for positioning geographical location, laser barcode scanning module for scanning electricity consumption
Standby bar code, camera are used for and external equipment connection communication for video recording of taking pictures, communication interface modules.
Faulty equipment information, corresponding customer information, faulty equipment geographical location are sent to intelligent mobile by management server
Terminal, intelligent mobile terminal show corresponding information.Intelligent mobile terminal is according to self geographical position and faulty equipment geographical location
Optimal route is inquired, navigation is provided the user with, scene is quickly reached convenient for user.User uses intelligent mobile terminal at the scene
Laser barcode scanning module scans electrical equipment bar code to trigger specified defect elimination task, and defect elimination information is sent to management service
Device, record management server defect elimination situation, convenient for management.
Preferably, the intelligent mobile terminal further includes voice input module, the voice input module and microprocessor
Device is electrically connected.Staff can be used voice and fault message inputted intelligent mobile terminal, be convenient for the record of fault message.
Preferably, the intelligent mobile terminal further includes RAM card, the RAM card is electrically connected with microprocessor.Intelligence
Mobile terminal period is downloaded the customer information under all area under one's jurisdictions from management server and is cached to RAM card, and intelligent mobile terminal is worked as
When Network Abnormal cannot execute synchronous query database, then audit memory card.
Preferably, the power module includes accumulator, management of charging and discharging circuit and charging interface, the charge and discharge fulgurite
Reason circuit is electrically connected with the power end of accumulator, charging interface and microprocessor respectively.
A kind of customer information visualized O＆M management method of the present invention, for a kind of above-mentioned customer information visualization fortune
Management system is tieed up, is included the following steps：
It after intelligent mobile terminal starts, establishes and is wirelessly connected with management server, show login interface；User is defeated in login interface
Enter log-on message, log-on message is sent to management server by intelligent mobile terminal, and whether management server verifies log-on message
Correctly, if the verification passes, then management server allows the intelligent mobile terminal to log in and obtains user right information, sends and permits
Perhaps log-in instruction allows user's operation to intelligent mobile terminal, intelligent mobile terminal operation display interface；
When O＆M, the laser barcode scanning module scans electrical equipment bar code of user's intelligent mobile terminal is appointed to trigger specified defect elimination
Business, intelligent mobile terminal obtains facility information, and facility information, defect elimination task execution and the geographical location information of itself are sent
To management server, management server is registered, and management server sends out the affiliated customer information of the corresponding asset number of equipment
It is sent to intelligent mobile terminal, intelligent mobile terminal shows client's details, so that operation maintenance personnel is proofreaded.
Preferably, intelligent mobile terminal periodically from management server download the customer information under all area under one's jurisdictions cache to
It is local, when intelligent mobile terminal Network Abnormal cannot execute synchronous query database, then inquire local cache.
Preferably, each defect elimination task will record target customer, fault type, phenomenon of the failure, troubleshooting
Journey, trade connection mode.
Preferably, corresponding authority, intelligent mobile terminal is arranged previously according to different user role in intelligent mobile terminal
Corresponding log recording is all done in case checking to the important operation of user, the user of permission is not forbidden to use intelligent mobile end
End.Such as：Electric substation user can only check respective substation facilities relevant information.
Preferably, management server allows the unit department and role of addition, modification using this system, this system is safeguarded
Institutional framework, in order to distribute different function privileges to user according to different department roles and divide its term of reference.
The beneficial effects of the invention are as follows：Faulty equipment information, corresponding customer information, faulty equipment geographical location can be shown
It shows to come, also has the function of location navigation, optimal route is quickly searched convenient for user and reaches scene, in addition can also record defect elimination feelings
Condition, convenient for management.
Description of the drawings
Fig. 1 is a kind of circuit theory connection block diagram of the present invention.
In figure：1, management server, 2, microprocessor, 3, power module, 4, display screen, 5, button, 6, WIFI module, 7,
Bluetooth module, 8, infrared module, 9, GPRS module, 10, GPS module, 11, laser barcode scanning module, 12, camera, 13, communication connects
Mouth mold block, 14, voice input module, 15, RAM card, 16, accumulator, 17, management of charging and discharging circuit, 18, charging interface.
Specific implementation mode
Below with reference to the embodiments and with reference to the accompanying drawing the technical solutions of the present invention will be further described.
Embodiment：A kind of customer information visualized O＆M of the present embodiment manages system, as shown in Figure 1, including intelligent sliding
Dynamic terminal and management server 1, intelligent mobile terminal include microprocessor 2, power module 3, display screen 4, button 5, WIFI moulds
Block 6, bluetooth module 7, infrared module 8, GPRS module 9, GPS module 10, laser barcode scanning module 11, camera 12 and communication interface
Module 13, microprocessor 2 respectively with power module 3, display screen 4, button 5, WIFI module 6, bluetooth module 7, infrared module 8,
GPRS module 9, GPS module 10, laser barcode scanning module 11, camera 12 and communication interface modules 13 are electrically connected, and GPRS module 9 is logical
Wireless network is crossed to be wirelessly connected with management server 1.
Power module is used to power to intelligent mobile terminal, and display screen is for showing image information, and WIFI module is for connecting
WIFI network is connect, for being communicated with the equipment with function of Bluetooth communication, infrared module is used to lead to with infrared bluetooth module
The equipment of telecommunication function communicates, and GPS is for positioning geographical location, and laser barcode scanning module is for scanning electrical equipment bar code, camera
For video recording of taking pictures, communication interface modules is used for and external equipment connection communication.
Faulty equipment information, corresponding customer information, faulty equipment geographical location are sent to intelligent mobile by management server
Terminal, intelligent mobile terminal show corresponding information.Intelligent mobile terminal is according to self geographical position and faulty equipment geographical location
Optimal route is inquired, navigation is provided the user with, scene is quickly reached convenient for user.User uses intelligent mobile terminal at the scene
Laser barcode scanning module scans electrical equipment bar code to trigger specified defect elimination task, and defect elimination information is sent to management service
Device, record management server defect elimination situation, convenient for management.
Intelligent mobile terminal further includes voice input module 14, and voice input module 14 is electrically connected with microprocessor 2.Work
Personnel can be used voice and fault message inputted intelligent mobile terminal, be convenient for the record of fault message.
Intelligent mobile terminal further includes RAM card 15, and RAM card 15 is electrically connected with microprocessor 2.The intelligent mobile terminal period
Property is downloaded the customer information under all area under one's jurisdictions from management server and is cached to RAM card, when intelligent mobile terminal Network Abnormal cannot
When executing synchronous query database, then audit memory card.
Power module 3 includes accumulator 16, management of charging and discharging circuit 17 and charging interface 18, and management of charging and discharging circuit 17 divides
It is not electrically connected with the power end of accumulator 16, charging interface 18 and microprocessor 2.
Intelligent mobile terminal and management server, log in and are verified with regard to user validation, ensure the information security of system.
User right is obtained by verification, different operating rights is realized after logging in software for judging user.Intelligent mobile terminal
Login interface major function be verify user log-on message it is whether correct.First according to input by user when user logs in
Whether Information Authentication user is legal, if Information Authentication is by can normally log in, and records user login information.User passes through
Verification, system obtain user right information immediately, in order to the permission control in user's finishing operations.Three times authentication failed then from
It is dynamic to exit software.
This system provides for system manager to be managed system user and user's Modify password function etc..Such as tissue
Framework, subscriber information management, user authority management etc..
Such as：
Unit information：Modification and display use the title of the concrete unit of this system：
（1）, modification unit information：The title of concrete unit and preservation are changed, is needed in report.
（2）, unit of display information：Show concrete unit's title of currently used this system.
Institutional framework：The unit department and role of addition, modification using this system, safeguard this system institutional framework, so as to
In distributing different function privileges to user according to different department roles and divide its term of reference：
（1）, department and role：Safeguard department and the role of this system user.
（2）, organizational member information：The corresponding department role of display system user.
Customer center：Addition, deletes this system user at modification：
（1）, addition user：System manager adds a member in the present system.
（2）, modification user：System user Modify password, system manager change system user information, such as：Belonging to user
Department and role etc..
（3）, delete user：System manager deletes this system user member.
（4）, password modification：To ensure user information and safe operation, active user's password for changing oneself is provided.
Function mandate：Different function privileges is distributed user according to different department roles：
（1）, distribution permission：According to safety regulation or security strategy that system is arranged, permission user can access and can only
Access authorized resource.
（2）, check extent of competence：Check system resource and resource authorization situation.
This system has the function of client information management.Customer information analytic method based on existing off-line files and secondary volume
Technological development is collected, existing offline customer files can be utilized（XML/EXCEL/TXT）, customer basis information bank is generated, is completed
The foundation of O＆M platform basic database.
Such as：
Batch imports：Utilize existing offline customer files（XML/EXCEL/TXT）, customer basis information bank is generated, is imported
When screening name in an account book and asset number uniqueness.
It is manually entered：Designated user is retrieved, customer information is safeguarded, adds or changes.
Exception and history modification are reminded：When importing and adding customer information, screening comparison is carried out to family number, asset number,
If any repetition, then exception is prompted, shows abnormal detailed content and information source, entry time, storage personnel；Modification content in this way
Then prompt is safeguarded this information history and is recorded, maintenance personnel, maintenance time, maintenance content.
Location information amended record：It is navigation feature in intelligent mobile terminal to customer equipment position amended record location information
Data basis is provided.
It navigates position：Using manual queries function, inquiring customer information provides Customer Location, and support jumps to existing lead
The function that boat software navigates, compatible mainstream Mobile Telephone Gps software：Baidu, Gao De, Tencent, Google.
This system has O＆M task management functions.Operation maintenance personnel handle task record, including register, proofread, defect elimination,
Four modules of business, directly triggering is registered, is proofreaded and business module entrance, defect elimination module can be entered by barcode scanning after barcode scanning,
Can also manually select, with adapt to can not barcode scanning defect elimination task.Active upload is to database after O＆M experience table, such as
Network reason can not upload in real time, then active upload again when next time opens program.
Such as：
It registers：Function of registering is provided for operation maintenance personnel, function of registering is triggered by barcode scanning, and selection executes positioning function after registering.
Customer information is proofreaded：By barcode scanning function, queries asset number owning user shows client's details, for
Operation maintenance personnel is proofreaded, then can be by being manually entered exception information if check and correction notes abnormalities：It visits one house after another, trade connection mode
Modification, prime information are wrong, such as the without exception personnel for recording this check and correction and time.
Defect elimination：Operation maintenance personnel can trigger the defect elimination task of designated user by sweeping reading electrical equipment bar code, for nothing
The defect elimination task of method barcode scanning, can manually select defect elimination function.Each defect elimination task will record target customer, failure classes
Type, phenomenon of the failure, fault treating procedure, trade connection mode.Defect elimination task alignment processing personnel and time are attendance feelings
Condition, of that month defect elimination statistics, area defects statistics provide data basis, can inquire the history defect elimination record of given client, failure
Type, treatment people, treating method provide reference for follow-up defect elimination task.
Business processing：Service Processing Module is mainly increase-volume, change table, etc. normal handlings.
This system has the function of O＆M record management.Operation maintenance personnel can check oneself monthly, season in record management
Defect elimination data, record of registering.Administrative staff can divide area under one's jurisdiction, teams and groups, personnel to be unit, carry out monthly, the season of O＆M record,
Year counts, and counts O＆M defect elimination situation.Area under one's jurisdiction or period electric fault type occurred frequently are counted, year-on-year or ring score is carried out
Analysis.For operation maintenance personnel management, local electrical stability provides detailed data.
This system also has following function：
Customer information imports offline：Identify electricity consumption user information file derived from marketing system（CSV、XML）, can be by offline text
The value of the respective data field of part is saved in Self-built Database.Database should include following information：Affiliated electric company, affiliated point
Office/power supply unit, affiliated subdistrict/taiwan area, collection point number, stoichiometric point number, electricity box number, meter asset number, family number, family
Name, electricity consumption address, telephone number.
Customer information mobile enquiry and maintenance：
Customer information under all area under one's jurisdictions of periodic download of customer information mobile terminal is cached to local, when mobile terminal Network Abnormal,
When cannot execute synchronous query host computer database, then local cache is inquired.
Operation/maintenance data statistical analysis：Statistical analysis is recorded to O＆M, it is unit that can divide area under one's jurisdiction, teams and groups, personnel, is transported
It ties up monthly, the season of record, year counts, and counts O＆M defect elimination situation.Area under one's jurisdiction or period electric fault type occurred frequently are counted,
It carries out on year-on-year basis or ring is than analysis.For operation maintenance personnel management, local electrical stability provides detailed data.
O＆M daily record：O＆M summary is recorded, communicates with client for follow-up operation maintenance personnel defect elimination or marketing personnel and checks oneself failure
Reference is provided, as can check oneself failure by marketing personnel telephone guidance client, is then not necessarily to operation maintenance personnel in-situ processing, reduce at
This, use manpower and material resources sparingly resource.
Location information and navigation：For all customer equipment point of addition attributes, operation maintenance personnel gradual perfection position letter is reminded
Breath.In mobile terminal when inquiring customer information, optional position query function shows Customer Location information, and can transfer external connection and lead
Navigate software, navigates.
O＆M information browse：Dynamic Announce electric network swim, transforming plant primary wiring diagram, grid equipment operating status etc., just
Prompt query facility account and operating parameter；It realizes operation of power networks simulated operation, realizes operation, stoppage in transit, failure, maintenance of equipment etc.
Operation；With network topology coloring, network voltage grade and electriferous state are distinguished with color, it is intuitive show power supply boundary and
The functions such as equipment fault region.
Personnel's trend：Administrative staff and class monitor and group leader can recently be registered with real time inspection operation maintenance personnel or defect elimination record, checks
Personnel's trend understands personnel and handles task situation, is personal management, transaction management perfecting program.
Report form statistics is analyzed：It provides and the attendance of operation maintenance personnel is counted, point monthly, season, year statistics count class
The group rate of attendance, attendance rate.There is provided and the defect elimination situation of operation maintenance personnel counted, point monthly, season, year statistics, statistics at
Member's defect elimination quantity, statistics teams and groups defect elimination quantity.It provides and local defect situation is counted, point monthly, season, year statistics,
Each defect type quantity is counted, different defect high-incidence seasons, district occurred frequently, analyzing defect type occurred frequently are analyzed.It provides to local
Safety utilization of electric power situation counts, and point monthly year-on-year ring of progress is than analysis, the trend that analysis occurs with electric fault.
A kind of customer information visualized O＆M management method of the present embodiment is visualized for a kind of above-mentioned customer information
Operation management system includes the following steps：
It after intelligent mobile terminal starts, establishes and is wirelessly connected with management server, show login interface；User is defeated in login interface
Enter log-on message, log-on message is sent to management server by intelligent mobile terminal, and whether management server verifies log-on message
Correctly, if the verification passes, then management server allows the intelligent mobile terminal to log in and obtains user right information, sends and permits
Perhaps log-in instruction allows user's operation to intelligent mobile terminal, intelligent mobile terminal operation display interface；（If authentication failed
Three times, then intelligent mobile terminal automatically exits from software）
When O＆M, the laser barcode scanning module scans electrical equipment bar code of user's intelligent mobile terminal is appointed to trigger specified defect elimination
Business, intelligent mobile terminal obtains facility information, and facility information, defect elimination task execution and the geographical location information of itself are sent
To management server, management server is registered, and management server sends out the affiliated customer information of the corresponding asset number of equipment
It is sent to intelligent mobile terminal, intelligent mobile terminal shows client's details, so that operation maintenance personnel is proofreaded.（Such as proofread hair
It is now abnormal, then it can be by being manually entered exception information）
Intelligent mobile terminal is periodically downloaded the customer information under all area under one's jurisdictions from management server and is cached to local, and intelligent sliding is worked as
When dynamic terminal network cannot execute synchronous query database extremely, then local cache is inquired.
Each defect elimination task will record target customer, fault type, phenomenon of the failure, fault treating procedure, Ke Hulian
It is mode.
Corresponding authority, weight of the intelligent mobile terminal to user are set previously according to different user role in intelligent mobile terminal
It operates and all does corresponding log recording in case checking, the user of permission is not forbidden to use intelligent mobile terminal.Such as：Electric substation
User can only check respective substation facilities relevant information.
Management server allows the unit department and role of addition, modification using this system, safeguards this system institutional framework,
In order to distribute different function privileges to user according to different department roles and divide its term of reference.
Claims (9)
1. a kind of customer information visualized O＆M manages system, which is characterized in that including intelligent mobile terminal and management server
（1）, the intelligent mobile terminal includes microprocessor（2）, power module（3）, display screen（4）, button（5）, WIFI module
（6）, bluetooth module（7）, infrared module（8）, GPRS module（9）, GPS module（10）, laser barcode scanning module（11）, camera
（12）And communication interface modules（13）, the microprocessor（2）Respectively with power module（3）, display screen（4）, button（5）、
WIFI module（6）, bluetooth module（7）, infrared module（8）, GPRS module（9）, GPS module（10）, laser barcode scanning module（11）、
Camera（12）And communication interface modules（13）Electrical connection, the GPRS module（9）Pass through wireless network and management server（1）
It is wirelessly connected.
2. a kind of customer information visualized O＆M according to claim 1 manages system, which is characterized in that the intelligent sliding
Dynamic terminal further includes voice input module（14）, the voice input module（14）With microprocessor（2）Electrical connection.
3. a kind of customer information visualized O＆M according to claim 1 manages system, which is characterized in that the intelligent sliding
Dynamic terminal further includes RAM card（15）, the RAM card（15）With microprocessor（2）Electrical connection.
4. a kind of customer information visualized O＆M according to claim 1 or 2 or 3 manages system, which is characterized in that described
Power module（3）Including accumulator（16）, management of charging and discharging circuit（17）And charging interface（18）, the management of charging and discharging circuit
（17）Respectively with accumulator（16）, charging interface（18）And microprocessor（2）Power end electrical connection.
5. a kind of customer information visualized O＆M management method, for a kind of customer information visualization fortune described in claim 1
Tie up management system, which is characterized in that include the following steps：
It after intelligent mobile terminal starts, establishes and is wirelessly connected with management server, show login interface；User is defeated in login interface
Enter log-on message, log-on message is sent to management server by intelligent mobile terminal, and whether management server verifies log-on message
Correctly, if the verification passes, then management server allows the intelligent mobile terminal to log in and obtains user right information, sends and permits
Perhaps log-in instruction allows user's operation to intelligent mobile terminal, intelligent mobile terminal operation display interface；
When O＆M, the laser barcode scanning module scans electrical equipment bar code of user's intelligent mobile terminal is appointed to trigger specified defect elimination
Business, intelligent mobile terminal obtains facility information, and facility information, defect elimination task execution and the geographical location information of itself are sent
To management server, management server is registered, and management server sends out the affiliated customer information of the corresponding asset number of equipment
It is sent to intelligent mobile terminal, intelligent mobile terminal shows client's details, so that operation maintenance personnel is proofreaded.
6. a kind of customer information visualized O＆M management method according to claim 5, which is characterized in that intelligent mobile is whole
End is periodically downloaded the customer information under all area under one's jurisdictions from management server and is cached to local, when intelligent mobile terminal Network Abnormal
When cannot execute synchronous query database, then local cache is inquired.
7. a kind of customer information visualized O＆M management method according to claim 5, which is characterized in that each defect elimination is appointed
Business will record target customer, fault type, phenomenon of the failure, fault treating procedure, trade connection mode.
8. a kind of customer information visualized O＆M management method according to claim 5, which is characterized in that in intelligent mobile
Corresponding authority is arranged previously according to different user role in terminal, and intelligent mobile terminal all does corresponding day to the important operation of user
Will records in case checking, the user of permission is not forbidden to use intelligent mobile terminal.
9. a kind of customer information visualized O＆M management method according to claim 5, which is characterized in that management server
Allow the unit department and role of addition, modification using this system, this system institutional framework is safeguarded, in order to according to different portions
Door role distributes different function privileges to user and divides its term of reference.
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| CN111539776A (en) * | 2020-05-11 | 2020-08-14 | 甘肃省地质调查院 | Method, device, equipment, server and medium for dynamically monitoring mineral product price |
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