WO2020149317A1 - Management device, management method and management system - Google Patents

Management device, management method and management system Download PDF

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Publication number
WO2020149317A1
WO2020149317A1 PCT/JP2020/001124 JP2020001124W WO2020149317A1 WO 2020149317 A1 WO2020149317 A1 WO 2020149317A1 JP 2020001124 W JP2020001124 W JP 2020001124W WO 2020149317 A1 WO2020149317 A1 WO 2020149317A1
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WO
WIPO (PCT)
Prior art keywords
provider
itinerary
terminal
traveler
supporter
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Application number
PCT/JP2020/001124
Other languages
French (fr)
Japanese (ja)
Inventor
直明 橋本
Original Assignee
株式会社トラベリエンス
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Filing date
Publication date
Application filed by 株式会社トラベリエンス filed Critical 株式会社トラベリエンス
Publication of WO2020149317A1 publication Critical patent/WO2020149317A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/04—Billing or invoicing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/14—Travel agencies

Definitions

  • the present invention relates to a management device, a management method, and a management system for managing information related to travel.
  • Patent Document 1 describes a system in which a traveler transmits information indicating a desired travel destination and preferences to a travel agency, and the travel agency creates an itinerary based on the information.
  • Travelers use various products and services during travel, such as higher service for movement and guidance service at travel destination.
  • travelers have had to apply themselves to providers who provide goods or services used during travel. Since the traveler needs to extract the information necessary for the application from the decided itinerary and present it to the provider, the burden on the traveler is large.
  • the present invention has been made in view of the above points, and it is an object of the present invention to reduce the burden on a traveler when the traveler receives the provision of goods or services from the provider during the trip.
  • the management apparatus provides an itinerary acquisition unit that acquires the traveler's itinerary from a supporter terminal used by a supporter who supports the traveler, and a product or service to the traveler. From the provider terminal, a request information transmitting unit that transmits request information including at least a part of the itinerary for requesting the provider to provide the goods or services to the provider terminal used by the provider. A billing information receiving unit that receives provider billing information indicating a fee for the provider to provide the traveler with the product or service in at least a part of the itinerary included in the request information, and the supporter terminal. Or a billing information transmitting unit for transmitting the provider billing information to a traveler terminal used by the traveler.
  • the management device may further include an itinerary designating unit that receives designation of at least part of the itinerary from the supporter terminal.
  • the request information transmission unit may transmit the request information to the provider terminal on condition that the operation area for transferring the itinerary displayed on the supporter terminal is operated.
  • the request information transmitting unit when the operation area for arranging the vehicle displayed on the supporter terminal is operated, transmits the request information including at least a part of using the vehicle in the itinerary. It may be transmitted to the provider terminal.
  • the request information transmission unit is used by a first provider terminal used by a first provider who provides a first product or service and a second provider terminal that provides a second product or service.
  • the request information may be transmitted to the second provider terminal based on the same itinerary.
  • the request information transmission unit transmits the first request information including the first portion of the itinerary to the first provider terminal, and the second provider terminal transmits the second portion of the itinerary to the second provider terminal. You may transmit the 2nd said request information containing.
  • the request information is the first request information for requesting provision of a service for transporting the traveler along the first portion of the itinerary as the first product or service. It may be transmitted to the provider terminal.
  • the management device further includes an itinerary transmission unit that transmits the itinerary to the traveler terminal, and the request information transmission unit is configured to transmit the trip after the itinerary transmission unit transmits the itinerary to the traveler terminal.
  • the request information may be transmitted to the provider terminal on condition that the itinerary is approved by the provider terminal.
  • the billing information transmission unit may transmit the provider billing information and the supporter billing information indicating the fee paid to the supporter to the traveler terminal.
  • the management device further includes a supporter selection receiving unit that receives a selection of the supporter from the traveler terminal, and the itinerary acquisition unit includes the supporter terminal of the supporter selected in the traveler terminal.
  • the itinerary may be acquired from the.
  • the request information transmission unit may transmit the request information to the provider terminal after the itinerary is determined between the traveler terminal and the supporter terminal.
  • the request information transmission unit may transmit the request information translated into a language usable by the provider to the provider terminal.
  • the billing information transmission unit may transmit the provider billing information translated into a language usable by the traveler to the traveler terminal.
  • the itinerary acquisition unit may acquire the itinerary including the name, area and itinerary of the trip planned by the traveler.
  • the management method includes a step of acquiring the itinerary of the traveler from a supporter terminal used by a supporter who assists the traveler, which is executed by a processor, and a product or service for the traveler.
  • a management system includes a provider terminal used by a provider that provides a traveler with goods or services, and a management device that can communicate with the provider terminal.
  • a provider terminal used by a provider that provides a traveler with goods or services
  • a management device that can communicate with the provider terminal.
  • To request the provider to provide the goods or services to the provider and an itinerary acquisition unit that obtains the itinerary of the traveler from a supporter terminal used by a supporter who supports the traveler. From the request information transmitting unit that transmits request information including at least a part of the itinerary, and the provider, the provider purchases the product or service in at least a part of the itinerary included in the request information.
  • a billing information receiving unit that receives provider billing information indicating a fee to be provided to a person, and a billing information transmitting unit that transmits the provider billing information to the supporter terminal or a traveler terminal used by the traveler.
  • the provider terminal includes a display unit that displays the request information transmitted by the management device, and a communication unit that transmits the provider billing information to the management device.
  • a management system includes a provider terminal used by a provider that provides goods or services to travelers, and a management device that can communicate with the provider terminal.
  • a provider terminal used by a provider that provides goods or services to travelers
  • a management device that can communicate with the provider terminal.
  • To request the provider to provide the goods or services to the provider and an itinerary acquisition unit that obtains the itinerary of the traveler from a supporter terminal used by a supporter who supports the traveler.
  • a request information transmitting unit that transmits request information including at least a part of the itinerary, and the provider terminal displays the request information transmitted by the management device, and the request information is
  • An input unit that receives input of provider billing information indicating a charge for the provider to provide the goods or services to the traveler in at least part of the itinerary, and a traveler terminal used by the traveler.
  • a communication unit that transmits the provider billing information.
  • FIG. 1 is a schematic diagram of a management system S according to this embodiment.
  • the management system S includes a management device 1, a traveler terminal 2, a supporter terminal 3, and a provider terminal 4.
  • the management system S may include devices such as other servers and terminals.
  • the management device 1 is a computer that manages information related to travel.
  • the management device 1 is managed by an administrator who manages the management system S according to this embodiment.
  • the management device 1 receives information from the traveler terminal 2, the supporter terminal 3, and the provider terminal 4, and also transmits information to the traveler terminal 2, the supporter terminal 3 and the provider terminal 4.
  • the management device 1 can communicate with the traveler terminal 2, the supporter terminal 3, and the provider terminal 4 via a network such as the Internet or a LAN (Local Area Network).
  • the traveler terminal 2 is an information terminal that receives input from the traveler and displays information to the traveler.
  • a traveler is a person who plans a trip.
  • the supporter terminal 3 is an information terminal that receives input from the supporter and displays information to the supporter.
  • a supporter is a person or a business operator that supports travelers. Supporters include intermediaries that mediate between travelers and providers. Further, the supporter may be a person who assists the traveler in determining the itinerary without intervening between the traveler and the provider.
  • the supporter is, for example, a travel guide that guides travelers at travel destinations, or a travel agency that supports travel of travelers.
  • the provider terminal 4 is an information terminal that receives input from the provider and displays information to the provider.
  • the provider is a person or a business that provides goods and services to travelers.
  • the provider is, for example, a hire used for traveling a traveler, that is, a carrier that provides a service for transporting a traveler at a travel destination. Further, the provider may be a provider who provides other products or services to the traveler such as experience-based services (activities and events), travel guides, food and drink, products, and the like.
  • the traveler terminal 2, the supporter terminal 3, and the provider terminal 4 are, for example, mobile terminals such as smartphones and tablet terminals, and personal computers.
  • the supporter terminal 3 transmits the itinerary of the traveler to the management device 1 based on the input by the supporter.
  • the itinerary is, for example, information indicating the time and place of each of one or a plurality of actions scheduled for a traveler's trip.
  • the management device 1 acquires the traveler's itinerary transmitted by the supporter terminal 3.
  • the management device 1 transmits request information including at least a part of the acquired itinerary to the provider terminal 4.
  • the request information is, for example, information indicating that the provider is requested to provide a product or service to the traveler in at least a part of the itinerary.
  • the provider terminal 4 displays the request information transmitted by the management device 1. Based on the input by the provider, the provider terminal 4 stores the provider billing information indicating the fee for the provider to provide the traveler with the product or service in at least part of the itinerary included in the request information, by the management device 1. Send to.
  • the management device 1 transmits the provider billing information transmitted by the provider terminal 4 to the supporter terminal 3, and also transmits the provider billing information to the traveler terminal 2.
  • the management device 1 may transmit the provider billing information to the traveler terminal 2 without transmitting it to the supporter terminal 3.
  • the traveler terminal 2 displays the provider billing information transmitted by the management device 1 and enables the traveler to pay the fee to the provider.
  • the management system S acquires the itinerary of the traveler created by the supporter, presents at least a part of the acquired itinerary to the provider, and then presents the billing information created by the provider to the traveler. .. Therefore, it is not necessary for the traveler to consult with the provider and decide again in order to receive the goods or services. As a result, the management system S can reduce the burden on the traveler when the traveler receives the product or service from the provider during the trip. Further, since the provider does not need to consult with the traveler to obtain an agreement in order to determine the product or service to be provided to the traveler, the management system S provides the traveler to provide the product or service. The burden on the person can be reduced.
  • FIG. 2 is a block diagram of the management system S according to this embodiment.
  • arrows indicate main data flows, and there may be data flows other than those shown in FIG.
  • each block does not have a hardware (device) unit configuration but a functional unit configuration. Therefore, the blocks shown in FIG. 2 may be implemented in a single device, or may be implemented separately in multiple devices. Data transfer between blocks may be performed via any means such as a data bus, a network, and a portable storage medium.
  • the management device 1 has a communication unit 11, a storage unit 12, and a control unit 13.
  • the control unit 13 includes a supporter selection receiving unit 131, an itinerary acquisition unit 132, an itinerary transmission unit 133, a billing information transmission unit 134, an itinerary designation unit 135, a request information transmission unit 136, and a billing information reception unit 137. Have.
  • the communication unit 11 is a communication interface for communicating with the traveler terminal 2, the supporter terminal 3, and the provider terminal 4.
  • the storage unit 12 is a storage medium including a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk drive, and the like.
  • the storage unit 12 stores a program executed by the control unit 13 in advance.
  • the storage unit 12 may be provided outside the management device 1, and in that case, data may be exchanged with the control unit 13 via the network.
  • the control unit 13 is, for example, a processor such as a CPU (Central Processing Unit), and executes a program stored in the storage unit 12 to receive a supporter selection receiving unit 131, an itinerary acquisition unit 132, an itinerary transmission unit 133, and a bill. It functions as the information transmitting unit 134, the itinerary designating unit 135, the request information transmitting unit 136, and the billing information receiving unit 137.
  • a processor such as a CPU (Central Processing Unit)
  • CPU Central Processing Unit
  • the supporter selection receiving unit 131 receives the selection of supporters from the traveler terminal 2.
  • the itinerary acquisition unit 132 acquires the traveler's itinerary from the supporter terminal 3 of the selected supporter.
  • the itinerary transmitting unit 133 transmits the itinerary created by the supporter to the traveler terminal 2.
  • the billing information transmitting unit 134 transmits billing information indicating a fee paid by the traveler to the supporter or the provider to the traveler terminal 2.
  • the itinerary designating unit 135 accepts designation of a itinerary for receiving goods or services from a provider.
  • the request information transmitting unit 136 transmits request information for requesting the provider to provide the product or service in the designated itinerary to the provider terminal 4.
  • the billing information receiving unit 137 receives the billing information from the provider terminal 4.
  • At least a part of the function of the control unit 13 may be executed by an electric circuit. Further, at least a part of the function of the control unit 13 may be realized by the control unit 13 executing a program executed via the network.
  • the traveler terminal 2 has a communication unit 21, a display unit 22, and an input unit 23.
  • the supporter terminal 3 includes a communication unit 31, a display unit 32, and an input unit 33.
  • the provider terminal 4 has a communication unit 41, a display unit 42, and an input unit 43.
  • the communication units 21, 31, 41 are communication interfaces for communicating with the management device 1.
  • the display units 22, 32, 42 include a display device capable of displaying information such as a liquid crystal display.
  • the input units 23, 33, 43 include input devices such as a keyboard and a mouse that can input information by human operation.
  • the display units 22, 32, 42 and the input units 23, 33, 43 may be integrally configured by using a touch screen capable of detecting the position of human contact as the display units 22, 32, 42.
  • the management system S is not limited to the specific configuration shown in FIG.
  • Each of the management device 1, the traveler terminal 2, the supporter terminal 3, and the provider terminal 4 may be configured by connecting two or more physically separated devices by wire or wirelessly.
  • the management device 1 may be configured by a single computer, a plurality of computers that cooperate with each other, or a cloud that is a collection of computer resources.
  • the management device 1 receives a selection of a supporter who desires to receive travel support from a traveler.
  • the supporter is a travel guide that guides travelers at travel destinations
  • the provider is a transportation company that provides services for transporting travelers at travel destinations. Not limited to.
  • a flow of processing in which the management device 1 receives a supporter's selection by a traveler will be described.
  • the supporter selection receiving unit 131 acquires the supporter information stored in advance in the storage unit 12.
  • the supporter information includes, for example, identification information of the supporter (such as an ID that can identify the supporter), a name, a photograph, and a profile (self-introduction, career, etc.).
  • the supporter selection receiving unit 131 transmits the acquired supporter information of one or more supporters to the traveler terminal 2.
  • FIG. 3 is a schematic diagram of a supporter selection screen W1 displayed by the traveler terminal 2.
  • the supporter selection screen W1 includes supporter information W11 of one or a plurality of supporters transmitted by the management device 1, and a button W12 (operation area) for selecting one of the one or a plurality of supporters. .. This allows the traveler to select a supporter considered appropriate for receiving travel support, based on supporter information about the supporter.
  • the input unit 23 When the input unit 23 receives an operation of selecting one of the buttons W12 from the traveler, the input unit 23 transmits the identification information of the supporter corresponding to the selected button W12 to the management device 1 via the communication unit 21.
  • the supporter selection receiving unit 131 receives the selection of the supporter by the traveler based on the identification information transmitted by the traveler terminal 2.
  • the management device 1 decides the itinerary of the traveler based on the information input by the selected supporter.
  • a flow of processing in which the management device 1 determines the itinerary of a traveler will be described.
  • the management device 1 After the supporter is selected on the traveler terminal 2, the management device 1 is exchanged between the traveler terminal 2 of the traveler who selects the supporter and the supporter terminal 3 of the selected supporter, Forward a message to create an itinerary. That is, the management device 1 functions as a message management unit that manages transmission and reception of messages between a traveler and a supporter through a common language.
  • the input unit 23 receives an operation of inputting a message for the selected supporter, the input unit 23 transmits the input message to the management device 1 via the communication unit 21.
  • the management device 1 transfers the message transmitted by the traveler terminal 2 to the supporter terminal 3.
  • the management device 1 transmits the message transmitted by the supporter terminal 3 of the selected supporter to the traveler terminal 2.
  • the display unit 32 displays a message screen W2 for displaying a message exchanged between the supporter and the traveler.
  • FIG. 4 is a schematic diagram of the message screen W2 displayed by the supporter terminal 3.
  • the message screen W2 includes a message W21 exchanged between the supporter and the traveler (that is, a message transferred by the management device 1 between the traveler terminal 2 and the supporter terminal 3).
  • the traveler terminal 2 displays a similar message screen W2 on the display unit 22. Thereby, the supporter and the traveler can obtain the information necessary for suggesting the itinerary to the traveler via the management device 1.
  • FIG. 5 is a schematic diagram of the itinerary input screen W3 displayed by the supporter terminal 3.
  • the itinerary input screen W3 includes traveler information W31 about a traveler who proposes an itinerary, an input field W32 (input area) for entering the itinerary, and a button W33 (operation area for transmitting the entered itinerary). ) And.
  • the traveler information W31 represents, for example, the name of a traveler.
  • the traveler information W31 may represent other information such as a photograph and profile of the traveler.
  • the traveler information W31 may represent a message exchanged in the past between the traveler and the supporter.
  • the input field W32 accepts input of, for example, a tour name (journey name), area (city name), meeting date and time, time, and itinerary (name of planned place to be visited, scheduled time and description).
  • the input field W32 may accept input of other information such as the number of people (the number of adults, children, and infants), the number of luggage, a meeting place, a dissolution place, a description of the content, and the like.
  • the management device 1 may transmit one or a plurality of itinerary templates (templates) stored in advance in the storage unit 12 to the supporter terminal 3.
  • the itinerary template is, for example, an itinerary input by the supporter selected on the traveler terminal 2 or another supporter in the past.
  • the display unit 22 of the supporter terminal 3 displays the itinerary input screen W3 in a state where the itinerary template transmitted by the management device 1 is input in the input field W32. Further, the display unit 22 displays the itinerary input screen W3 in a state where the itinerary template selected by the supporter is input from the plurality of itinerary templates transmitted by the management device 1 into the input field W32. Good. This eliminates the need for the supporter to input an itinerary from scratch, and the management system S can reduce the burden on the supporter.
  • the content input to the input field W32 is transmitted to the management device 1 as an itinerary via the communication unit 31.
  • the itinerary acquisition unit 132 acquires the itinerary transmitted by the supporter terminal 3, and the supporter of the supporter terminal 3 (that is, the identification information of the supporter) and the target traveler who proposes the itinerary ( That is, it is stored in the storage unit 12 in association with the identification information of the traveler). That is, the management device 1 functions as a suggestion unit that receives, from the supporter, the input of the proposal information regarding the proposal of the itinerary based on the exchange of messages.
  • the itinerary transmission unit 133 transmits the itinerary acquired by the itinerary acquisition unit 132 to the traveler terminal 2.
  • the display unit 22 displays the itinerary display screen W4 including the itinerary transmitted by the management device 1.
  • FIG. 6 is a schematic diagram of the itinerary display screen W4 displayed by the traveler terminal 2.
  • the itinerary display screen W4 includes supporter information W41 about a supporter who has proposed the itinerary, an itinerary W42 transmitted by the management device 1, and a button W43 (operation area) for approving the itinerary.
  • the supporter information W41 represents, for example, the name of the supporter.
  • the supporter information W41 may represent other information such as a supporter's photograph and profile.
  • the supporter information W41 may represent messages exchanged in the past between the traveler and the supporter.
  • the itinerary W42 includes, for example, a tour name, area, meeting date and time, time, and itinerary. Further, the itinerary W42 may include other information such as the number of people, the number of pieces of luggage, a meeting place, a place of dissolution, a description of the contents, and the like.
  • the input unit 23 Upon receiving the operation of selecting the button W43 from the traveler, the input unit 23 transmits approval information indicating that the traveler has approved the itinerary to the management device 1 via the communication unit 21. If the itinerary has not been approved by the traveler terminal 2, the management device 1 may obtain another itinerary from the supporter terminal 3 and transmit it to the traveler terminal 2. The management device 1 performs the following processing on condition that the approval information is received from the traveler terminal 2, that is, the itinerary is determined between the traveler terminal 2 and the supporter terminal 3.
  • the billing information transmission unit 134 receives the supporter billing information indicating the fee paid by the traveler to the supporter from the supporter terminal 3 when the itinerary is approved by the traveler terminal 2. Good.
  • the supporter billing information indicates, for example, a fee charged by the supporter for proposing an itinerary.
  • the supporter billing information may indicate a charge that the supporter incurs to guide the traveler at a travel destination.
  • the billing information transmission unit 134 transfers the supporter billing information transmitted by the supporter terminal 3 to the traveler terminal 2.
  • the display unit 22 displays the supporter billing information transmitted by the management device 1. Further, the management device 1 may settle the charge indicated by the supporter billing information based on the settlement information input in the input unit 23 of the traveler terminal 2.
  • the management device 1 After the itinerary is determined between the traveler terminal 2 and the supporter terminal 3, the management device 1 provides the traveler with goods or services in at least part of the itinerary. Request information indicating that a request is made to a person is transmitted to the provider terminal 4. The flow of processing in which the management device 1 transmits request information will be described below.
  • the itinerary designating unit 135 of the management device 1 displays the request information.
  • the storage unit 12 acquires one or a plurality of itineraries associated with the supporter of the supporter terminal 3.
  • the itinerary designating unit 135 transmits one or a plurality of acquired itineraries to the supporter terminal 3.
  • the display unit 32 displays the itinerary selection screen W5 including the itinerary transmitted by the management device 1.
  • FIG. 7 is a schematic diagram of the itinerary selection screen W5 displayed by the supporter terminal 3.
  • the itinerary selection screen W5 includes one or more itineraries W51 transmitted by the management device 1, and a button W52 (operation area) for selecting one of the one or more itineraries.
  • the itinerary W51 includes, for example, a tour name, a state indicating whether or not the traveler has approved, an area, a meeting date and time, and a time. Further, the itinerary W51 may include other information such as an itinerary, the number of people, the number of pieces of luggage, a meeting place, a dissolution place, a description of the contents, and the like.
  • the management unit of the itinerary (entire itinerary or itinerary identification information) corresponding to the selected button W52 via the communication unit 31.
  • the itinerary designating unit 135 receives selection of an itinerary for which request information is created, based on the information transmitted by the supporter terminal 3.
  • the itinerary designating unit 135 acquires the provider information stored in advance in the storage unit 12 in order to receive the designation of the provider of the other party to which the request information is transmitted from the supporter.
  • the provider information includes, for example, the identification information of the provider (such as an ID that can identify the provider), a provision area in which the product or service can be provided, a name, a photograph, and a usage history (the number of times used in the past and the response). Response time etc.)
  • the itinerary designating unit 135 calculates an estimated charge corresponding to the itinerary based on a charge table registered in advance for each provider (for example, a table in which areas, times, vehicle types, and charges are associated with each other), and the calculated estimate is calculated.
  • the provider fee including the fee may be acquired.
  • the itinerary designating unit 135 transmits the acquired provider information of one or more providers to the supporter terminal 3.
  • the itinerary designating unit 135 may extract at least a part of the acquired provider information of one or more providers based on the selected itinerary. For example, the itinerary designating unit 135 extracts, from the acquired provider information of one or more providers, the provider information including the provision area corresponding to the area of the selected itinerary. Then, the itinerary designating unit 135 transmits the extracted provider information of the one or more providers to the supporter terminal 3. As a result, the supporter terminal 3 can display only the providers related to the selected itinerary as options, and thus the management system S can reduce the burden of the supporter selecting a provider. In addition, the management system S can reduce the burden on the supporter to search for the provider and can reduce the risk that the traveler cannot carry out the itinerary because the supporter cannot find the provider.
  • the display unit 32 displays the provider designation screen W6 including the provider information transmitted by the management device 1.
  • FIG. 8 is a schematic diagram of the provider designation screen W6 displayed by the supporter terminal 3.
  • the provider designation screen W6 includes the provider information W61 of one or a plurality of providers transmitted by the management device 1, and a button W62 (operation area) for selecting one of the one or a plurality of itineraries.
  • the provider information W61 represents, for example, the name of the provider, the estimated charge, and the response time.
  • the input unit 33 When the input unit 33 receives an operation of selecting one of the buttons W62 from the supporter, the input unit 33 transmits the identification information of the provider corresponding to the selected button W62 to the management device 1 via the communication unit 31.
  • the itinerary designating unit 135 accepts the designation of the provider of the other party who transmits the request information, based on the identification information transmitted by the supporter terminal 3.
  • the itinerary designating unit 135 may accept designation of a plurality of providers.
  • the itinerary designating unit 135 transmits the selected itinerary to the supporter terminal 3 in order to accept the designation of at least part of the selected itinerary from the supporter.
  • the display unit 32 displays the itinerary specification screen W7 including the itinerary transmitted by the management device 1.
  • FIG. 9 is a schematic diagram of the itinerary designation screen W7 displayed by the supporter terminal 3.
  • the itinerary designation screen W7 is provided with provider information W71 regarding the designated provider, traveler information W72 regarding the traveler associated with the itinerary, itinerary W73 transmitted by the management device 1, and a button for transmitting request information. W74 is included.
  • the provider information W71 represents, for example, the name of the provider. Further, the provider information W71 may represent other information such as a photograph of the provider.
  • the traveler information W72 represents, for example, the name of a traveler. In addition, the traveler information W72 may represent other information such as a photograph and profile of the traveler. Further, the traveler information W72 may represent messages exchanged in the past between the traveler and the supporter.
  • the itinerary W73 includes, for example, a tour name, area, meeting date and time, time, and itinerary.
  • the itinerary W73 may include other information such as the number of people, the number of luggage, a meeting place, a dissolution place, a description of the content, and the like.
  • at least a part of the information included in the itinerary W73 is displayed so that it can be edited, that is, changed, added, or deleted.
  • the supporter can create request information for the provider by designating at least a part of the itinerary that has already been determined with the traveler, so that the time and effort for inputting the request information can be greatly reduced.
  • the itinerary W73 may include an input field for accepting a translated character string obtained by translating at least a part of the information included in the itinerary W73 into another language.
  • the management system S receives the translation of the itinerary by the supporter and sends the request information to the provider even if the language of the itinerary presented to the traveler is different from the language used by the provider. it can.
  • the input unit 33 Upon receiving the operation of selecting the button W74 from the supporter, the input unit 33 transmits the content edited in the itinerary W73, that is, at least a part of the selected itinerary to the management device 1 via the communication unit 31.
  • the button W74 is for arranging a vehicle by transferring at least part of the selected itinerary to the provider terminal 4. Is the operation area.
  • the itinerary designating unit 135 acquires at least a part of the selected itinerary transmitted by the supporter terminal 3.
  • the request information transmitting unit 136 transmits request information for requesting the designated provider to provide the product or service to the provider terminal 4 of the designated provider. That is, the management device 1 functions as an application unit that receives input of application information from the supporter to the provider based on the proposal information regarding the itinerary proposal based on the exchange of messages.
  • the request information is at least a part of the selected itinerary acquired by the itinerary specifying unit 135, that is, at least a part of the itinerary specified in the supporter terminal 3 among the itineraries determined between the traveler and the supporter. including. At least a portion of the itinerary is, for example, a location and/or time range within the location and time included in the itinerary. Accordingly, the request information transmitting unit 136 can clarify the range of requesting the provider to provide the product or service in the itinerary in the request information.
  • the request information transmitting unit 136 transmits the request information to the first provider terminal 4 used by the first provider and the second provider terminal 4 used by the second provider based on the same itinerary. You may.
  • the first part of the itinerary included in the request information transmitted to the first provider terminal 4 and the second part of the itinerary included in the request information transmitted to the second provider terminal 4 may be the same or different. May be.
  • the itinerary designating unit 135 separately accepts the designation of the first part and the second part of the selected itinerary on the itinerary designating screen W7 of FIG.
  • the request information transmitting unit 136 transmits the request information including the first part of the itinerary to the first provider terminal 4 and the request information including the second part of the itinerary to the second provider terminal 4.
  • the management system S can request a plurality of different providers to provide goods or services in a plurality of different portions in the itinerary.
  • the first product or service and the second product or service may be the same or different.
  • the first product or service is a service in which a provider transports a traveler at a travel destination along a first part of an itinerary, and the second product or service is provided in a second part of the itinerary. It is a service in which a person provides a lodging place for a traveler at a travel destination.
  • the management system S can request a plurality of different providers to provide a plurality of different products or services.
  • the request information sending unit 136 may send the request information in a language available to the provider.
  • the first language used in the traveler terminal 2 that is, the language of the itinerary
  • the second language used in the provider terminal 4 that is, the language that can be used by the provider
  • the first language is a display language preset in the traveler terminal 2
  • the second language is a display language preset in the provider terminal 4.
  • the request information transmitting unit 136 translates at least a part of the itinerary included in the request information using a translation method known from the first language to the second language, and the translated request information is provided by the provider terminal. Send to 4.
  • the management system S can reduce the burden of the provider interacting with a traveler such as a foreigner in a different language.
  • the management device 1 transfers the billing information created by the provider based on the request information to the traveler terminal 2.
  • the flow of processing in which the management device 1 transfers billing information will be described below.
  • the display unit 42 displays the billing information input screen W8 including the request information transmitted by the management device 1. This allows the provider to know the itinerary determined between the traveler and the supporter without having to interact with the traveler to determine the goods or services to provide to the traveler. Therefore, the management system S can reduce the burden on the provider for providing goods or services to travelers.
  • FIG. 10 is a schematic diagram of the billing information input screen W8 displayed by the provider terminal 4.
  • the billing information input screen W8 includes supporter information W81 about the supporter who created the itinerary, traveler information W82 about the traveler associated with the itinerary, an itinerary W83 included in the request information transmitted by the management device 1, and billing information.
  • An input field W84 (input area) for inputting and a button W85 (operation area) for transmitting the input billing information are included.
  • the supporter information W81 represents, for example, the name of the supporter. Further, the supporter information W81 may represent other information such as the supporter's photograph and profile.
  • the traveler information W82 represents, for example, the name of a traveler. In addition, the traveler information W82 may represent other information such as a photograph and profile of the traveler.
  • the itinerary W83 is at least a part of the itinerary included in the request information transmitted by the management device 1 after the itinerary is determined between the traveler terminal 2 and the supporter terminal 3 (that is, a product is provided to the provider in the itinerary. Or, the range for requesting the provision of services).
  • Entry field W84 accepts input of a fee for the provider to provide the traveler with a product or service in at least part of the itinerary included in the request information. Further, the input field W84 may accept input of other information related to the charge, such as items included in the charge and items not included in the charge.
  • the provider creates the billing information only by inputting the fee for the range requested to provide the goods or services in the itinerary already determined between the traveler terminal 2 and the supporter terminal 3. Therefore, the management system S can reduce the time and effort required for the provider to hear from the traveler the portion of the itinerary that needs to be provided with the product or service.
  • the content input to the input field W84 is managed by the management device as the provider billing information via the communication unit 41.
  • the billing information receiving unit 137 receives the provider billing information transmitted by the provider terminal 4, and determines the provider (that is, the identification information of the provider) of the provider terminal 4 and the provider billing information. At least a part of the corresponding itinerary, the supporter who created the itinerary, and the traveler associated with the itinerary are stored in the storage unit 12 in association with each other. That is, the management device 1 functions as a billing unit that accepts the input of billing information based on the application information from the provider in order for the provider to receive the payment for the provision of the product or service from the traveler.
  • the billing information transmitting unit 134 supports the provider billing information received by the billing information receiving unit 137 together with at least a part of the itinerary associated with the provider billing information, and assists the supporter associated with the provider billing information. It transmits to the person terminal 3.
  • the display unit 32 displays the billing information summary screen W9 including the summary of the provider billing information transmitted by the management device 1.
  • FIG. 11 is a schematic diagram of the billing information summary screen W9 displayed by the supporter terminal 3.
  • the billing information summary screen W9 includes a summary W91 of the provider billing information transmitted by the management device 1 and a button W92 (operation area) for displaying details of the provider billing information.
  • FIG. 12 is a schematic diagram of the billing information edit screen W100 displayed by the supporter terminal 3.
  • the billing information edit screen W100 is transmitted by the provider information W101 regarding the provider who created the billing information, the traveler information W102 regarding the traveler associated with the itinerary, the itinerary W103 transmitted by the management device 1, and the management device 1.
  • the provider information W101 represents, for example, the name of the provider. Further, the provider information W101 may represent other information such as a photograph of the provider.
  • the traveler information W102 represents, for example, the name of a traveler. In addition, the traveler information W102 may represent other information such as a photograph and profile of the traveler.
  • the itinerary W103 represents at least part of the itinerary corresponding to the billing information transmitted by the management device 1.
  • the billing information W104 represents the provider billing information transmitted by the management device 1.
  • the input field W105 is displayed near the billing information W104 and accepts a translated character string obtained by translating at least a part of the billing information W104 (for example, an item included in the fee and an item not included in the fee) into another language. Accordingly, the management system S accepts the translation of the billing information by the supporter and then bills the billing information to the traveler even if the language of the billing information created by the provider is different from the language used by the traveler. Can be sent.
  • the input unit 33 When the input unit 33 accepts an operation of selecting the button W106 from the supporter, the input unit 33 adds the information (that is, the translated character string) input to the input field W105 to the billing information W104, via the communication unit 31. And sends it to the management device 1 as provider billing information. That is, the button W106 is an operation area for transferring the billing information created by the provider to the traveler.
  • the billing information receiving unit 137 acquires the provider billing information transmitted by the supporter terminal 3. That is, the management device 1 functions as a bill information editing unit that receives an input for editing the bill information from the supporter.
  • the billing information transmitting unit 134 includes the provider billing information received by the billing information receiving unit 137, together with at least a part of the itinerary associated with the provider billing information, and the travel of the traveler associated with the provider billing information.
  • the management device 1 functions as a bill information transfer unit that receives a transfer request from a supporter with a designation of a transfer destination of the bill information in order to allow the traveler to make payment based on the bill information.
  • the billing information transmitting unit 134 may transmit the provider billing information transmitted by the supporter terminal 3 to the provider terminal 4. As a result, the management device 1 can notify the provider of the billing information edited by the supporter.
  • the billing information transmitting unit 134 transmits the provider billing information to the traveler terminal 2 after transmitting it to the supporter terminal 3, but does not transmit the provider billing information to the supporter terminal 3 but to the traveler terminal 2. May be sent to.
  • the provider terminal 4 transmits the provider billing information to the traveler terminal 2 via the management device 1, but directly transmits it to the traveler terminal 2 without passing through the management device 1. Good.
  • the billing information transmitting unit 134 may transmit the provider billing information in a language usable by the traveler.
  • the first language used in the traveler terminal 2 that is, the language of the itinerary
  • the second language used in the provider terminal 4 that is, the language that can be used by the provider
  • the first language is a display language preset in the traveler terminal 2
  • the second language is a display language preset in the provider terminal 4.
  • the billing information transmitting unit 134 translates at least a part of the provider billing information by using a translation method known from the second language to the first language, and translates the translated provider billing information.
  • the management system S can reduce the burden on the traveler to interact with the foreign provider in a different language.
  • the display unit 22 displays the billing information display screen W110 including the provider billing information transmitted by the management device 1 or the provider terminal 4.
  • FIG. 13 is a schematic diagram of the billing information display screen W110 displayed by the traveler terminal 2.
  • the billing information display screen W110 includes an itinerary W111 transmitted by the management device 1, billing information W112 transmitted by the management device 1, and a button W113 (operation area) for approving the billing information.
  • the itinerary W111 represents at least a part of the itinerary corresponding to the billing information transmitted by the management device 1.
  • the billing information W112 represents the provider billing information transmitted by the management device 1.
  • the billing information W112 represents the translation character string together with the provider billing information.
  • the traveler can receive the billing information for receiving the provision of the product or service from the provider only by determining the itinerary with the supporter, and thus the provider of the product or service can be informed. It can greatly reduce the time and effort to request the provision.
  • the input unit 23 Upon receiving the operation of selecting the button W113 from the traveler, the input unit 23 transmits information indicating that the traveler has approved the provider billing information to the management device 1 via the communication unit 21. Further, the display unit 22 displays a payment screen W120 for performing payment of the fee indicated by the provider billing information after the provider billing information is approved in the traveler terminal 2.
  • FIG. 14 is a schematic diagram of the payment screen W120 displayed on the traveler terminal 2.
  • the payment screen W120 includes a payment information input field W121 (input area).
  • the payment information input field W121 (input area) is, for example, after receiving a selection of a payment method (for example, credit card, bank transfer, etc.) from a traveler, payment information (for example, credit card number, bank) corresponding to the selected payment method. Accept account login information, etc.).
  • a payment method for example, credit card, bank transfer, etc.
  • payment information for example, credit card number, bank
  • the input unit 23 When the input unit 23 receives an operation of inputting the content of the payment information input field W121 from the traveler, the input unit 23 transmits the content input to the payment information input field W121 to the management device 1 as the payment information via the communication unit 21. ..
  • the management device 1 performs payment of the fee indicated by the supporter billing information, based on the payment information transmitted by the traveler terminal 2. That is, the management device 1 functions as a payment means that receives the payment information from the traveler based on the billing information and records the payment information.
  • the supporter is the travel guide
  • the provider may be the travel guide.
  • the supporter is the person or business operator creating the itinerary.
  • the management device 1 transmits request information for requesting a service that guides a traveler at a travel destination to a provider that is a travel guide.
  • different entities can provide a service for creating an itinerary and a service for guiding a traveler at a travel destination.
  • the management device 1 may accept an input related to the setting of the display language for each user from the traveler terminal 2 and the provider terminal 4. That is, the management device 1 may function as a display language setting unit that sets the display language displayed to the traveler and the provider for each of the traveler and the provider.
  • the management device 1 displays various screens to be displayed in the display language set for each user. For example, a traveler who can speak English sets the display language to English, and the management device 1 displays each screen on the traveler terminal 2 in English. For example, the provider who can speak Japanese sets the display language to Japanese, and the management device 1 displays each screen on the provider terminal 4 in Japanese.
  • the management device 1 may also accept the selection of the display language for the supporter.
  • FIG. 15 is a sequence diagram of a management method executed by the management system S according to this embodiment.
  • the supporter selection receiving unit 131 acquires the supporter information stored in advance in the storage unit 12.
  • the supporter selection accepting unit 131 transmits the acquired supporter information of one or more supporters to the traveler terminal 2 (S11).
  • the display unit 22 displays a supporter selection screen including supporter information transmitted by the management device 1.
  • the input unit 23 receives the selection of the supporter on the supporter selection screen, and transmits the identification information of the selected supporter to the management device 1 via the communication unit 21 (S12). After that, the management device 1 transfers a message for creating an itinerary, which is exchanged between the traveler terminal 2 of the traveler who has selected the supporter and the supporter terminal 3 of the selected supporter.
  • the display unit 32 displays an itinerary input screen for inputting the itinerary.
  • the input unit 33 receives the input of the itinerary on the itinerary input screen, and transmits the input itinerary to the management device 1 via the communication unit 31 (S13).
  • the itinerary acquisition unit 132 acquires the itinerary transmitted by the supporter terminal 3, and stores the itinerary in the storage unit 12 in association with the supporter of the supporter terminal 3 and the traveler who proposes the itinerary.
  • the itinerary transmission unit 133 transmits the itinerary acquired by the itinerary acquisition unit 132 to the traveler terminal 2 (S14).
  • the display unit 22 displays an itinerary display screen including the itinerary transmitted by the management device 1.
  • the input unit 23 accepts an operation indicating that the traveler has approved the itinerary on the itinerary display screen, and transmits approval information indicating that the traveler has approved the itinerary to the management device 1 via the communication unit 21 ( S15).
  • the billing information transmission unit 134 receives the supporter billing information indicating the fee paid by the traveler to the supporter from the supporter terminal 3 when the itinerary is approved by the traveler terminal 2, and receives the supporter billing information.
  • the supporter billing information may be transferred to the traveler terminal 2.
  • the display unit 22 displays the supporter billing information transmitted by the management device 1.
  • the management device 1 may settle the charge indicated by the supporter billing information based on the information input in the input unit 23 of the traveler terminal 2.
  • the itinerary designating unit 135 of the management device 1 selects the itinerary for which the request information is created.
  • the storage unit 12 acquires one or a plurality of itineraries associated with the supporter of the supporter terminal 3.
  • the itinerary designating unit 135 transmits one or a plurality of acquired itineraries to the supporter terminal 3 (S16).
  • the display unit 32 displays an itinerary selection screen including the itinerary transmitted by the management device 1.
  • the input unit 33 accepts an operation for selecting an itinerary on the itinerary selection screen, and transmits the selected itinerary (entire itinerary or itinerary identification information) to the management device 1 via the communication unit 31 (S17).
  • the itinerary designating unit 135 receives selection of an itinerary for which request information is created, based on the information transmitted by the supporter terminal 3.
  • the itinerary designating unit 135 acquires the provider information stored in advance in the storage unit 12 in order to accept the designation of the provider of the other party who transmits the request information from the supporter.
  • the itinerary designating unit 135 transmits the acquired provider information of one or more providers to the supporter terminal 3.
  • the display unit 32 displays a provider designation screen including the provider information transmitted by the management device 1.
  • the input unit 33 accepts the operation of designating the provider on the provider designation screen, and transmits the identification information of the designated provider to the management device 1 via the communication unit 31 (S18).
  • the itinerary designating unit 135 accepts the designation of the provider of the other party who transmits the request information, based on the identification information transmitted by the supporter terminal 3.
  • the itinerary designating unit 135 transmits the selected itinerary to the supporter terminal 3 in order to accept the designation of at least part of the selected itinerary from the supporter.
  • the display unit 32 displays the itinerary specification screen including the itinerary transmitted by the management device 1.
  • the input unit 33 receives the designation of at least a part of the itinerary on the itinerary designation screen, and transmits at least a part of the designated itinerary to the management device 1 via the communication unit 31 (S19).
  • the itinerary designating unit 135 acquires at least a part of the selected itinerary transmitted by the supporter terminal 3.
  • the request information transmission unit 136 transmits request information for requesting the designated provider to provide the product or service to the provider terminal 4 of the designated provider (S20).
  • the request information includes at least a part of the selected itinerary acquired by the itinerary designating unit 135.
  • the display unit 42 displays the billing information input screen including the request information transmitted by the management device 1.
  • the input unit 43 accepts the input of the provider billing information on the billing information input screen, and transmits the inputted provider billing information to the management device 1 via the communication unit 41 (S21).
  • the billing information receiving unit 137 receives the provider billing information transmitted from the provider terminal 4, and at least a part of the provider of the provider terminal 4 and the itinerary corresponding to the provider billing information
  • the storage unit 12 stores the itinerary in association with the supporter who created the itinerary and the traveler associated with the itinerary.
  • the billing information transmitting unit 134 supports the provider billing information received by the billing information receiving unit 137 together with at least a part of the itinerary associated with the provider billing information, and assists the supporter associated with the provider billing information. It transmits to the person terminal 3 (S22). In the supporter terminal 3, the display unit 32 displays a billing information edit screen including the provider billing information transmitted by the management device 1.
  • the input unit 33 accepts editing of the provider billing information (for example, addition of a translated character string) on the billing information editing screen, and transmits the edited provider billing information to the management device 1 via the communication unit 31 (S23). ).
  • the billing information receiving unit 137 acquires the provider billing information transmitted by the supporter terminal 3.
  • the billing information transmitting unit 134 includes the provider billing information received by the billing information receiving unit 137, together with at least a part of the itinerary associated with the provider billing information, and the travel of the traveler associated with the provider billing information. It transmits to the person terminal 2 (S24).
  • the display unit 22 displays a billing information display screen including the provider billing information transmitted by the management device 1 or the provider terminal 4. Furthermore, when the provider terminal 2 approves the provider billing information, the management device 1 performs settlement of the charge indicated by the provider terminal billing information based on the information input in the input unit 23 of the traveler terminal 2. May be.
  • the management device 1 acquires the traveler's itinerary created in the supporter terminal 3, and transmits request information including at least a part of the acquired itinerary to the provider terminal 4. .. After that, the management device 1 transmits the billing information created by the provider terminal 4 based on the request information to the traveler terminal 2 or the supporter terminal 3. Therefore, the traveler does not need to consult with the provider again to decide the itinerary in order to receive the goods or services. As a result, the management system S can reduce the burden on the traveler when the traveler receives the product or service from the provider during the trip. Further, since the provider does not need to consult with the traveler to obtain an agreement in order to determine the product or service to be provided to the traveler, the management system S provides the traveler to provide the product or service. The burden on the person can be reduced.
  • the processor of the management device 1, the traveler terminal 2, the supporter terminal 3, and the provider terminal 4 is the main body of each step (process) included in the management method shown in FIG. That is, the processors of the management device 1, the traveler terminal 2, the supporter terminal 3, and the provider terminal 4 read out the program for executing the management method shown in FIG. 15 from the storage unit and execute the program to execute the management system. By controlling each part of S, the management method shown in FIG. 15 is executed. Some steps included in the management method shown in FIG. 15 may be omitted, the order of steps may be changed, and a plurality of steps may be performed in parallel.
  • management system 1 management device 13 control unit 131 supporter selection reception unit 132 itinerary acquisition unit 133 itinerary transmission unit 134 billing information transmission unit 135 itinerary designation unit 136 request information transmission unit 137 billing information reception unit 2 traveler terminal 21 communication unit 22 Display unit 23 Input unit 3 Supporter terminal 31 Communication unit 32 Display unit 33 Input unit 4 Provider terminal 41 Communication unit 42 Display unit 43 Input unit

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Abstract

This invention makes it possible to reduce the burden to which travelers are subjected in order to receive the provision of products or services from providers during their travels. A management device 1 according to one embodiment of this invention comprises: an itinerary acquisition unit 132 which acquires the itinerary of a traveler from a support provider terminal used by a support provider who supports the traveler; a request information transmission unit 136 which transmits, to a provider terminal which a provider uses to provide a product or service to a traveler, request information including at least part of the itinerary, for requesting the provision of a product or service by the provider; a claim information receiving unit 137 which receives, from a provider terminal, provider claim information indicating a fee for a product or service provided to a traveler by a provider, in at least part of the itinerary included in the request information; and a claim information transmission unit 134 for transmitting provider claim information to a support provider terminal or a travel terminal used by the traveler.

Description

管理装置、管理方法及び管理システムManagement device, management method, and management system
　本発明は、旅行に関する情報を管理するための管理装置、管理方法及び管理システムに関する。 The present invention relates to a management device, a management method, and a management system for managing information related to travel.
　従来、旅行を予定している旅行者に対して、旅行業者や旅行ガイド等の支援者が旅程を提案するサービスが知られている。特許文献１には、旅行者が旅行希望地や嗜好を示す情報を旅行業者へ送信し、旅行業者が当該情報に基づいて旅程を作成するシステムが記載されている。 ❖ Traditionally, there is a known service for travelers who plan to travel, where travel agents and travel guides and other supporters propose itineraries. Patent Document 1 describes a system in which a traveler transmits information indicating a desired travel destination and preferences to a travel agency, and the travel agency creates an itinerary based on the information.
特開２００５－５０１４７号公報Japanese Patent Laid-Open No. 2005-50147
　旅行者は、旅行中に、移動のためのハイヤーサービス、旅行先での案内サービス等、様々な商品やサービスを利用する。従来、旅行者は、旅行中に利用される商品又はサービスを提供する提供者に対して自ら申し込みをする必要があった。旅行者は、決定した旅程から申し込みに必要な情報を改めて抽出して提供者に提示する必要があるため、旅行者の負担が大きかった。 　Travelers use various products and services during travel, such as higher service for movement and guidance service at travel destination. Heretofore, travelers have had to apply themselves to providers who provide goods or services used during travel. Since the traveler needs to extract the information necessary for the application from the decided itinerary and present it to the provider, the burden on the traveler is large.
　本発明は上述の点に鑑みてなされたものであり、旅行者が旅行中に提供者から商品又はサービスの提供を受けるための旅行者の負担を軽減することを目的とする。 The present invention has been made in view of the above points, and it is an object of the present invention to reduce the burden on a traveler when the traveler receives the provision of goods or services from the provider during the trip.
　本発明の第１の態様の管理装置は、旅行者を支援する支援者が利用する支援者端末から、前記旅行者の旅程を取得する旅程取得部と、前記旅行者に商品又はサービスを提供する提供者が利用する提供者端末に、前記提供者に前記商品又はサービスの提供を依頼するための、前記旅程の少なくとも一部を含む依頼情報を送信する依頼情報送信部と、前記提供者端末から、前記依頼情報が含む前記旅程の少なくとも一部において前記提供者が前記商品又はサービスを前記旅行者に提供するための料金を示す提供者請求情報を受信する請求情報受信部と、前記支援者端末又は前記旅行者が利用する旅行者端末に、前記提供者請求情報を送信する請求情報送信部と、を有する。 The management apparatus according to the first aspect of the present invention provides an itinerary acquisition unit that acquires the traveler's itinerary from a supporter terminal used by a supporter who supports the traveler, and a product or service to the traveler. From the provider terminal, a request information transmitting unit that transmits request information including at least a part of the itinerary for requesting the provider to provide the goods or services to the provider terminal used by the provider. A billing information receiving unit that receives provider billing information indicating a fee for the provider to provide the traveler with the product or service in at least a part of the itinerary included in the request information, and the supporter terminal. Or a billing information transmitting unit for transmitting the provider billing information to a traveler terminal used by the traveler.
　前記管理装置は、前記支援者端末から、前記旅程の少なくとも一部の指定を受け付ける旅程指定部をさらに有してもよい。 The management device may further include an itinerary designating unit that receives designation of at least part of the itinerary from the supporter terminal.
　前記依頼情報送信部は、前記支援者端末に表示された前記旅程を転送するための操作領域が操作されたことを条件として、前記依頼情報を前記提供者端末に送信してもよい。 The request information transmission unit may transmit the request information to the provider terminal on condition that the operation area for transferring the itinerary displayed on the supporter terminal is operated.
　前記依頼情報送信部は、前記支援者端末に表示された車両を手配するための前記操作領域が操作されたことを条件として、前記旅程において前記車両を使用する少なくとも一部を含む前記依頼情報を前記提供者端末に送信してもよい。 The request information transmitting unit, when the operation area for arranging the vehicle displayed on the supporter terminal is operated, transmits the request information including at least a part of using the vehicle in the itinerary. It may be transmitted to the provider terminal.
　前記依頼情報送信部は、第１の前記商品又はサービスを提供する第１提供者が利用する第１の前記提供者端末と、第２の前記商品又はサービスを提供する第２提供者が利用する第２の前記提供者端末とに、同一の前記旅程に基づいて前記依頼情報を送信してもよい。 The request information transmission unit is used by a first provider terminal used by a first provider who provides a first product or service and a second provider terminal that provides a second product or service. The request information may be transmitted to the second provider terminal based on the same itinerary.
　前記依頼情報送信部は、第１の前記提供者端末に前記旅程のうち第１部分を含む第１の前記依頼情報を送信し、第２の前記提供者端末に前記旅程のうち第２部分を含む第２の前記依頼情報を送信してもよい。 The request information transmission unit transmits the first request information including the first portion of the itinerary to the first provider terminal, and the second provider terminal transmits the second portion of the itinerary to the second provider terminal. You may transmit the 2nd said request information containing.
　前記依頼情報は、第１の前記商品又はサービスとして、前記旅程のうち前記第１部分に沿って前記旅行者を輸送するサービスの提供を依頼するための第１の前記依頼情報を、第１の前記提供者端末に送信してもよい。 The request information is the first request information for requesting provision of a service for transporting the traveler along the first portion of the itinerary as the first product or service. It may be transmitted to the provider terminal.
　前記管理装置は、前記旅行者端末に、前記旅程を送信する旅程送信部をさらに有し、前記依頼情報送信部は、前記旅程送信部が前記旅程を前記旅行者端末に送信した後に、前記旅行者端末において前記旅程が承認されたことを条件として、前記提供者端末に前記依頼情報を送信してもよい。 The management device further includes an itinerary transmission unit that transmits the itinerary to the traveler terminal, and the request information transmission unit is configured to transmit the trip after the itinerary transmission unit transmits the itinerary to the traveler terminal. The request information may be transmitted to the provider terminal on condition that the itinerary is approved by the provider terminal.
　前記請求情報送信部は、前記旅行者端末に、前記提供者請求情報と、前記支援者に支払う料金を示す支援者請求情報とを送信してもよい。 The billing information transmission unit may transmit the provider billing information and the supporter billing information indicating the fee paid to the supporter to the traveler terminal.
　前記管理装置は、前記旅行者端末から、前記支援者の選択を受け付ける支援者選択受付部をさらに有し、前記旅程取得部は、前記旅行者端末において選択された前記支援者の前記支援者端末から、前記旅程を取得してもよい。 The management device further includes a supporter selection receiving unit that receives a selection of the supporter from the traveler terminal, and the itinerary acquisition unit includes the supporter terminal of the supporter selected in the traveler terminal. The itinerary may be acquired from the.
　前記依頼情報送信部は、前記旅行者端末と前記支援者端末との間で前記旅程が決定された後に、前記依頼情報を前記提供者端末に送信してもよい。 The request information transmission unit may transmit the request information to the provider terminal after the itinerary is determined between the traveler terminal and the supporter terminal.
　前記依頼情報送信部は、前記提供者端末に、前記提供者が使用可能な言語に翻訳した前記依頼情報を送信してもよい。 The request information transmission unit may transmit the request information translated into a language usable by the provider to the provider terminal.
　前記請求情報送信部は、前記旅行者端末に、前記旅行者が使用可能な言語に翻訳した前記提供者請求情報を送信してもよい。 The billing information transmission unit may transmit the provider billing information translated into a language usable by the traveler to the traveler terminal.
　前記旅程取得部は、前記旅行者が予定している旅行の名称、エリア及び行程を含む前記旅程を取得してもよい。 The itinerary acquisition unit may acquire the itinerary including the name, area and itinerary of the trip planned by the traveler.
　本発明の第２の態様の管理方法は、プロセッサが実行する、旅行者を支援する支援者が利用する支援者端末から、前記旅行者の旅程を取得するステップと、前記旅行者に商品又はサービスを提供する提供者が利用する提供者端末に、前記提供者に前記商品又はサービスの提供を依頼するための、前記旅程の少なくとも一部を含む依頼情報を送信するステップと、前記提供者端末から、前記依頼情報が含む前記旅程の少なくとも一部において前記提供者が前記商品又はサービスを前記旅行者に提供するための料金を示す提供者請求情報を受信するステップと、前記支援者端末又は前記旅行者が利用する旅行者端末に、前記提供者請求情報を送信するステップと、を有する。 The management method according to the second aspect of the present invention includes a step of acquiring the itinerary of the traveler from a supporter terminal used by a supporter who assists the traveler, which is executed by a processor, and a product or service for the traveler. A step of transmitting request information including at least a part of the itinerary for requesting the provider to provide the goods or services to a provider terminal used by a provider that provides, Receiving the provider billing information indicating a charge for the provider to provide the traveler with the goods or services in at least a part of the itinerary included in the request information, the supporter terminal or the trip Transmitting the provider billing information to a traveler terminal used by a person.
　本発明の第３の態様の管理システムは、旅行者に商品又はサービスを提供する提供者が利用する提供者端末と、前記提供者端末と通信可能な管理装置と、を含み、前記管理装置は、前記旅行者を支援する支援者が利用する支援者端末から、前記旅行者の旅程を取得する旅程取得部と、前記提供者端末に、前記提供者に前記商品又はサービスの提供を依頼するための、前記旅程の少なくとも一部を含む依頼情報を送信する依頼情報送信部と、前記提供者端末から、前記依頼情報が含む前記旅程の少なくとも一部において前記提供者が前記商品又はサービスを前記旅行者に提供するための料金を示す提供者請求情報を受信する請求情報受信部と、前記支援者端末又は前記旅行者が利用する旅行者端末に、前記提供者請求情報を送信する請求情報送信部と、を有し、前記提供者端末は、前記管理装置が送信した依頼情報を表示する表示部と、前記管理装置に、前記提供者請求情報を送信する通信部と、を有する。 A management system according to a third aspect of the present invention includes a provider terminal used by a provider that provides a traveler with goods or services, and a management device that can communicate with the provider terminal. To request the provider to provide the goods or services to the provider, and an itinerary acquisition unit that obtains the itinerary of the traveler from a supporter terminal used by a supporter who supports the traveler. From the request information transmitting unit that transmits request information including at least a part of the itinerary, and the provider, the provider purchases the product or service in at least a part of the itinerary included in the request information. A billing information receiving unit that receives provider billing information indicating a fee to be provided to a person, and a billing information transmitting unit that transmits the provider billing information to the supporter terminal or a traveler terminal used by the traveler. And the provider terminal includes a display unit that displays the request information transmitted by the management device, and a communication unit that transmits the provider billing information to the management device.
　本発明の第４の態様の管理システムは、旅行者に商品又はサービスを提供する提供者が利用する提供者端末と、前記提供者端末と通信可能な管理装置と、を含み、前記管理装置は、前記旅行者を支援する支援者が利用する支援者端末から、前記旅行者の旅程を取得する旅程取得部と、前記提供者端末に、前記提供者に前記商品又はサービスの提供を依頼するための、前記旅程の少なくとも一部を含む依頼情報を送信する依頼情報送信部と、を有し、前記提供者端末は、前記管理装置が送信した依頼情報を表示する表示部と、前記依頼情報が含む前記旅程の少なくとも一部において前記提供者が前記商品又はサービスを前記旅行者に提供するための料金を示す提供者請求情報の入力を受け付ける入力部と、前記旅行者が利用する旅行者端末に、前記提供者請求情報を送信する通信部と、を有する。 A management system according to a fourth aspect of the present invention includes a provider terminal used by a provider that provides goods or services to travelers, and a management device that can communicate with the provider terminal. To request the provider to provide the goods or services to the provider, and an itinerary acquisition unit that obtains the itinerary of the traveler from a supporter terminal used by a supporter who supports the traveler. And a request information transmitting unit that transmits request information including at least a part of the itinerary, and the provider terminal displays the request information transmitted by the management device, and the request information is An input unit that receives input of provider billing information indicating a charge for the provider to provide the goods or services to the traveler in at least part of the itinerary, and a traveler terminal used by the traveler. And a communication unit that transmits the provider billing information.
　本発明によれば、旅行者が旅行中に提供者から商品又はサービスの提供を受けるための旅行者の負担を軽減できるという効果を奏する。 According to the present invention, it is possible to reduce the burden on the traveler for receiving the provision of the product or service from the provider during the trip.
実施形態に係る管理システムの模式図である。It is a schematic diagram of the management system which concerns on embodiment. 実施形態に係る管理システムのブロック図である。It is a block diagram of the management system concerning an embodiment. 旅行者端末が表示する支援者選択画面の模式図である。It is a schematic diagram of the supporter selection screen which a traveler terminal displays. 支援者端末が表示するメッセージ画面の模式図である。It is a schematic diagram of the message screen which a supporter terminal displays. 支援者端末が表示する旅程入力画面の模式図である。It is a schematic diagram of the itinerary input screen which a supporter terminal displays. 旅行者端末が表示する旅程表示画面の模式図である。It is a schematic diagram of an itinerary display screen displayed on the traveler terminal. 支援者端末が表示する旅程選択画面の模式図である。It is a schematic diagram of the itinerary selection screen which a supporter terminal displays. 支援者端末が表示する提供者指定画面の模式図である。It is a schematic diagram of the provider designation screen which a supporter terminal displays. 支援者端末が表示する旅程指定画面の模式図である。It is a schematic diagram of the itinerary designation screen displayed by the supporter terminal. 提供者端末が表示する請求情報入力画面の模式図である。It is a schematic diagram of the billing information input screen which a provider terminal displays. 支援者端末が表示する請求情報概要画面の模式図である。It is a schematic diagram of the billing information outline screen displayed by the supporter terminal. 支援者端末が表示する請求情報編集画面の模式図である。It is a schematic diagram of the billing information edit screen which a supporter terminal displays. 旅行者端末が表示する請求情報表示画面の模式図である。It is a schematic diagram of the billing information display screen which a traveler terminal displays. 旅行者端末が表示する決済画面の模式図である。It is a schematic diagram of the payment screen which a traveler terminal displays. 実施形態に係る管理システムが実行する管理方法のシーケンス図である。It is a sequence diagram of the management method which the management system concerning an embodiment performs.
［管理システムＳの概要］
　図１は、本実施形態に係る管理システムＳの模式図である。管理システムＳは、管理装置１と、旅行者端末２と、支援者端末３と、提供者端末４とを含む。管理システムＳは、その他のサーバ、端末等の機器を含んでもよい。 [Outline of Management System S]
FIG. 1 is a schematic diagram of a management system S according to this embodiment. The management system S includes a management device 1, a traveler terminal 2, a supporter terminal 3, and a provider terminal 4. The management system S may include devices such as other servers and terminals.
　管理装置１は、旅行に関する情報を管理するコンピュータである。管理装置１は、本実施形態に係る管理システムＳを管理する管理者によって管理される。管理装置１は、旅行者端末２、支援者端末３及び提供者端末４から情報を受信するとともに、旅行者端末２、支援者端末３及び提供者端末４へ情報を送信する。管理装置１は、インターネット、ＬＡＮ（Local Area Network）等のネットワークを介して、旅行者端末２、支援者端末３及び提供者端末４と通信可能である。 The management device 1 is a computer that manages information related to travel. The management device 1 is managed by an administrator who manages the management system S according to this embodiment. The management device 1 receives information from the traveler terminal 2, the supporter terminal 3, and the provider terminal 4, and also transmits information to the traveler terminal 2, the supporter terminal 3 and the provider terminal 4. The management device 1 can communicate with the traveler terminal 2, the supporter terminal 3, and the provider terminal 4 via a network such as the Internet or a LAN (Local Area Network).
　旅行者端末２は、旅行者による入力を受け付け、また旅行者に対して情報を表示する情報端末である。旅行者は、旅行を計画する人間である。支援者端末３は、支援者による入力を受け付け、また支援者に対して情報を表示する情報端末である。支援者は、旅行者を支援する人間又は事業者である。支援者は、旅行者と提供者を仲介する仲介者を含む。また、支援者は、旅行者と提供者を仲介することなく、旅行者の旅程の決定を支援する者であってもよい。支援者は、例えば旅行者を旅行先で案内する旅行ガイド、又は旅行者の旅行を支援する旅行業者である。 The traveler terminal 2 is an information terminal that receives input from the traveler and displays information to the traveler. A traveler is a person who plans a trip. The supporter terminal 3 is an information terminal that receives input from the supporter and displays information to the supporter. A supporter is a person or a business operator that supports travelers. Supporters include intermediaries that mediate between travelers and providers. Further, the supporter may be a person who assists the traveler in determining the itinerary without intervening between the traveler and the provider. The supporter is, for example, a travel guide that guides travelers at travel destinations, or a travel agency that supports travel of travelers.
　提供者端末４は、提供者による入力を受け付け、また提供者に対して情報を表示する情報端末である。提供者は、旅行者に対して商品やサービスを提供する人間又は事業者である。提供者は、例えば旅行者の移動に用いられるハイヤー、すなわち旅行者を旅行先で輸送するサービスを提供する運送業者である。また、提供者は、体験サービス（アクティビティやイベント）、旅行ガイド、飲食、商品等、旅行者に対してその他の商品又はサービスを提供する提供者であってもよい。旅行者端末２、支援者端末３及び提供者端末４は、例えばスマートフォン、タブレット端末等の携帯端末や、パーソナルコンピュータである。 The provider terminal 4 is an information terminal that receives input from the provider and displays information to the provider. The provider is a person or a business that provides goods and services to travelers. The provider is, for example, a hire used for traveling a traveler, that is, a carrier that provides a service for transporting a traveler at a travel destination. Further, the provider may be a provider who provides other products or services to the traveler such as experience-based services (activities and events), travel guides, food and drink, products, and the like. The traveler terminal 2, the supporter terminal 3, and the provider terminal 4 are, for example, mobile terminals such as smartphones and tablet terminals, and personal computers.
　本実施形態に係る管理システムＳが旅行に関する情報を管理する処理の概要を以下に説明する。まず支援者端末３は、支援者による入力に基づいて、旅行者の旅程を管理装置１に送信する。旅程は、例えば旅行者の旅行において予定されている一又は複数の行動それぞれの時間及び場所を示す情報である。 The outline of the processing of the management system S according to the present embodiment for managing information related to travel will be described below. First, the supporter terminal 3 transmits the itinerary of the traveler to the management device 1 based on the input by the supporter. The itinerary is, for example, information indicating the time and place of each of one or a plurality of actions scheduled for a traveler's trip.
　管理装置１は、支援者端末３が送信した旅行者の旅程を取得する。管理装置１は、取得した旅程の少なくとも一部を含む依頼情報を、提供者端末４に送信する。依頼情報は、例えば旅程の少なくとも一部において旅行者に対する商品又はサービスの提供を提供者に依頼することを示す情報である。 The management device 1 acquires the traveler's itinerary transmitted by the supporter terminal 3. The management device 1 transmits request information including at least a part of the acquired itinerary to the provider terminal 4. The request information is, for example, information indicating that the provider is requested to provide a product or service to the traveler in at least a part of the itinerary.
　提供者端末４は、管理装置１が送信した依頼情報を表示する。提供者端末４は、提供者による入力に基づいて、依頼情報が含む旅程の少なくとも一部において提供者が商品又はサービスを旅行者に提供するための料金を示す提供者請求情報を、管理装置１に送信する。 The provider terminal 4 displays the request information transmitted by the management device 1. Based on the input by the provider, the provider terminal 4 stores the provider billing information indicating the fee for the provider to provide the traveler with the product or service in at least part of the itinerary included in the request information, by the management device 1. Send to.
　管理装置１は、提供者端末４が送信した提供者請求情報を支援者端末３に送信するとともに、提供者請求情報を旅行者端末２にも送信する。管理装置１は、提供者請求情報を、支援者端末３に送信することなく、旅行者端末２に送信してもよい。旅行者端末２は、管理装置１が送信した提供者請求情報を表示し、旅行者から提供者への料金の支払いを可能にする。 The management device 1 transmits the provider billing information transmitted by the provider terminal 4 to the supporter terminal 3, and also transmits the provider billing information to the traveler terminal 2. The management device 1 may transmit the provider billing information to the traveler terminal 2 without transmitting it to the supporter terminal 3. The traveler terminal 2 displays the provider billing information transmitted by the management device 1 and enables the traveler to pay the fee to the provider.
　このように、管理システムＳは、支援者が作成した旅行者の旅程を取得し、取得した旅程の少なくとも一部を提供者に提示した後、提供者が作成した請求情報を旅行者に提示する。そのため、旅行者は商品又はサービスの提供を受けるために旅程を改めて提供者と相談して決めるする必要がない。これにより、管理システムＳは、旅行者が旅行中に提供者から商品又はサービスの提供を受けるための旅行者の負担を軽減できる。また、提供者は、旅行者に提供する商品又はサービスを決定するために旅行者と相談して合意を取る必要がないため、管理システムＳは、旅行者に商品又はサービスを提供するための提供者の負担を軽減できる。 In this way, the management system S acquires the itinerary of the traveler created by the supporter, presents at least a part of the acquired itinerary to the provider, and then presents the billing information created by the provider to the traveler. .. Therefore, it is not necessary for the traveler to consult with the provider and decide again in order to receive the goods or services. As a result, the management system S can reduce the burden on the traveler when the traveler receives the product or service from the provider during the trip. Further, since the provider does not need to consult with the traveler to obtain an agreement in order to determine the product or service to be provided to the traveler, the management system S provides the traveler to provide the product or service. The burden on the person can be reduced.
［管理システムＳの構成］
　図２は、本実施形態に係る管理システムＳのブロック図である。図２において、矢印は主なデータの流れを示しており、図２に示したもの以外のデータの流れがあってよい。図２において、各ブロックはハードウェア（装置）単位の構成ではなく、機能単位の構成を示している。そのため、図２に示すブロックは単一の装置内に実装されてよく、あるいは複数の装置内に分かれて実装されてよい。ブロック間のデータの授受は、データバス、ネットワーク、可搬記憶媒体等、任意の手段を介して行われてよい。 [Configuration of management system S]
FIG. 2 is a block diagram of the management system S according to this embodiment. In FIG. 2, arrows indicate main data flows, and there may be data flows other than those shown in FIG. In FIG. 2, each block does not have a hardware (device) unit configuration but a functional unit configuration. Therefore, the blocks shown in FIG. 2 may be implemented in a single device, or may be implemented separately in multiple devices. Data transfer between blocks may be performed via any means such as a data bus, a network, and a portable storage medium.
　管理装置１は、通信部１１と、記憶部１２と、制御部１３とを有する。制御部１３は、支援者選択受付部１３１と、旅程取得部１３２と、旅程送信部１３３と、請求情報送信部１３４、旅程指定部１３５と、依頼情報送信部１３６と、請求情報受信部１３７とを有する。 The management device 1 has a communication unit 11, a storage unit 12, and a control unit 13. The control unit 13 includes a supporter selection receiving unit 131, an itinerary acquisition unit 132, an itinerary transmission unit 133, a billing information transmission unit 134, an itinerary designation unit 135, a request information transmission unit 136, and a billing information reception unit 137. Have.
　通信部１１は、旅行者端末２、支援者端末３及び提供者端末４と通信するための通信インターフェースである。記憶部１２は、ＲＯＭ（Read Only Memory）、ＲＡＭ（Random Access Memory）、ハードディスクドライブ等を含む記憶媒体である。記憶部１２は、制御部１３が実行するプログラムを予め記憶している。記憶部１２は、管理装置１の外部に設けられてもよく、その場合にネットワークを介して制御部１３との間でデータの授受を行ってもよい。 The communication unit 11 is a communication interface for communicating with the traveler terminal 2, the supporter terminal 3, and the provider terminal 4. The storage unit 12 is a storage medium including a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk drive, and the like. The storage unit 12 stores a program executed by the control unit 13 in advance. The storage unit 12 may be provided outside the management device 1, and in that case, data may be exchanged with the control unit 13 via the network.
　制御部１３は、例えばＣＰＵ（Central Processing Unit）等のプロセッサであり、記憶部１２に記憶されたプログラムを実行することにより、支援者選択受付部１３１、旅程取得部１３２、旅程送信部１３３、請求情報送信部１３４、旅程指定部１３５、依頼情報送信部１３６及び請求情報受信部１３７として機能する。 The control unit 13 is, for example, a processor such as a CPU (Central Processing Unit), and executes a program stored in the storage unit 12 to receive a supporter selection receiving unit 131, an itinerary acquisition unit 132, an itinerary transmission unit 133, and a bill. It functions as the information transmitting unit 134, the itinerary designating unit 135, the request information transmitting unit 136, and the billing information receiving unit 137.
　支援者選択受付部１３１は、旅行者端末２から支援者の選択を受け付ける。旅程取得部１３２は、選択された支援者の支援者端末３から旅行者の旅程を取得する。旅程送信部１３３は、支援者が作成した旅程を旅行者端末２に送信する。請求情報送信部１３４は、旅行者が支援者又は提供者に支払う料金を示す請求情報を旅行者端末２に送信する。旅程指定部１３５は、提供者から商品又はサービスの提供を受ける旅程の指定を受け付ける。依頼情報送信部１３６は、指定された旅程において提供者に商品又はサービスの提供を依頼するための依頼情報を提供者端末４に送信する。請求情報受信部１３７は、提供者端末４から請求情報を受信する。 The supporter selection receiving unit 131 receives the selection of supporters from the traveler terminal 2. The itinerary acquisition unit 132 acquires the traveler's itinerary from the supporter terminal 3 of the selected supporter. The itinerary transmitting unit 133 transmits the itinerary created by the supporter to the traveler terminal 2. The billing information transmitting unit 134 transmits billing information indicating a fee paid by the traveler to the supporter or the provider to the traveler terminal 2. The itinerary designating unit 135 accepts designation of a itinerary for receiving goods or services from a provider. The request information transmitting unit 136 transmits request information for requesting the provider to provide the product or service in the designated itinerary to the provider terminal 4. The billing information receiving unit 137 receives the billing information from the provider terminal 4.
　制御部１３の機能の少なくとも一部は電気回路によって実行されてもよい。また、制御部１３の機能の少なくとも一部は、制御部１３がネットワーク経由で実行されるプログラムを実行することによって実現されてもよい。 At least a part of the function of the control unit 13 may be executed by an electric circuit. Further, at least a part of the function of the control unit 13 may be realized by the control unit 13 executing a program executed via the network.
　旅行者端末２は、通信部２１と、表示部２２と、入力部２３とを有する。支援者端末３は、通信部３１と、表示部３２と、入力部３３とを有する。提供者端末４は、通信部４１と、表示部４２と、入力部４３とを有する。通信部２１、３１、４１は、管理装置１と通信するための通信インターフェースである。 The traveler terminal 2 has a communication unit 21, a display unit 22, and an input unit 23. The supporter terminal 3 includes a communication unit 31, a display unit 32, and an input unit 33. The provider terminal 4 has a communication unit 41, a display unit 42, and an input unit 43. The communication units 21, 31, 41 are communication interfaces for communicating with the management device 1.
　表示部２２、３２、４２は、液晶ディスプレイ等、情報を表示可能な表示装置を含む。入力部２３、３３、４３は、キーボード、マウス等、人間の操作によって情報を入力可能な入力装置を含む。表示部２２、３２、４２として人間による接触の位置を検出可能なタッチスクリーンを用いることによって、表示部２２、３２、４２と入力部２３、３３、４３とを一体に構成してもよい。 The display units 22, 32, 42 include a display device capable of displaying information such as a liquid crystal display. The input units 23, 33, 43 include input devices such as a keyboard and a mouse that can input information by human operation. The display units 22, 32, 42 and the input units 23, 33, 43 may be integrally configured by using a touch screen capable of detecting the position of human contact as the display units 22, 32, 42.
　本実施形態に係る管理システムＳは、図２に示す具体的な構成に限定されない。管理装置１、旅行者端末２、支援者端末３及び提供者端末４は、それぞれ２つ以上の物理的に分離した装置が有線又は無線で接続されることにより構成されてもよい。例えば管理装置１は、単一のコンピュータによって構成されてもよく、互いに連携する複数のコンピュータによって構成されてもよく、コンピュータ資源の集合であるクラウドによって構成されてもよい。 The management system S according to this embodiment is not limited to the specific configuration shown in FIG. Each of the management device 1, the traveler terminal 2, the supporter terminal 3, and the provider terminal 4 may be configured by connecting two or more physically separated devices by wire or wirelessly. For example, the management device 1 may be configured by a single computer, a plurality of computers that cooperate with each other, or a cloud that is a collection of computer resources.
［管理方法の説明］
（１）支援者の選択
　まず管理装置１は、旅行者が旅行の支援を受けることを希望する支援者の選択を受け付ける。以下では、支援者は旅行者を旅行先で案内する旅行ガイドであり、提供者は旅行者を旅行先で輸送するサービスを提供する運送業者である例を説明するが、本実施形態はこの例に限定されない。以下、管理装置１が旅行者による支援者の選択を受け付ける処理の流れを説明する。 [Explanation of management method]
(1) Selection of Supporter First, the management device 1 receives a selection of a supporter who desires to receive travel support from a traveler. In the following, an example will be described in which the supporter is a travel guide that guides travelers at travel destinations, and the provider is a transportation company that provides services for transporting travelers at travel destinations. Not limited to. Hereinafter, a flow of processing in which the management device 1 receives a supporter's selection by a traveler will be described.
　管理装置１において、支援者選択受付部１３１は、記憶部１２に予め記憶された支援者情報を取得する。支援者情報は、例えば支援者の識別情報（支援者を識別可能なＩＤ等）、名前、写真及びプロフィール（自己紹介、経歴等）を含む。支援者選択受付部１３１は、取得した一又は複数の支援者の支援者情報を、旅行者端末２に送信する。 In the management device 1, the supporter selection receiving unit 131 acquires the supporter information stored in advance in the storage unit 12. The supporter information includes, for example, identification information of the supporter (such as an ID that can identify the supporter), a name, a photograph, and a profile (self-introduction, career, etc.). The supporter selection receiving unit 131 transmits the acquired supporter information of one or more supporters to the traveler terminal 2.
　旅行者端末２において、表示部２２は、管理装置１が送信した支援者情報を含む支援者選択画面Ｗ１を表示する。図３は、旅行者端末２が表示する支援者選択画面Ｗ１の模式図である。支援者選択画面Ｗ１は、管理装置１が送信した一又は複数の支援者の支援者情報Ｗ１１と、当該一又は複数の支援者のいずれかを選択するためのボタンＷ１２（操作領域）とを含む。これにより、旅行者は、支援者に関する支援者情報に基づいて、旅行の支援を受けるのに適切だと思われる支援者を選択することができる。 In the traveler terminal 2, the display unit 22 displays the supporter selection screen W1 including the supporter information transmitted by the management device 1. FIG. 3 is a schematic diagram of a supporter selection screen W1 displayed by the traveler terminal 2. The supporter selection screen W1 includes supporter information W11 of one or a plurality of supporters transmitted by the management device 1, and a button W12 (operation area) for selecting one of the one or a plurality of supporters. .. This allows the traveler to select a supporter considered appropriate for receiving travel support, based on supporter information about the supporter.
　入力部２３は、旅行者からいずれかのボタンＷ１２を選択する操作を受け付けると、選択されたボタンＷ１２に対応する支援者の識別情報を、通信部２１を介して管理装置１に送信する。管理装置１において、支援者選択受付部１３１は、旅行者端末２が送信した識別情報に基づいて、旅行者による支援者の選択を受け付ける。 When the input unit 23 receives an operation of selecting one of the buttons W12 from the traveler, the input unit 23 transmits the identification information of the supporter corresponding to the selected button W12 to the management device 1 via the communication unit 21. In the management device 1, the supporter selection receiving unit 131 receives the selection of the supporter by the traveler based on the identification information transmitted by the traveler terminal 2.
（２）旅程の決定
　次に管理装置１は、選択された支援者が入力する情報に基づいて、旅行者の旅程を決定する。以下、管理装置１が旅行者の旅程を決定する処理の流れを説明する。 (2) Decision of itinerary Next, the management device 1 decides the itinerary of the traveler based on the information input by the selected supporter. Hereinafter, a flow of processing in which the management device 1 determines the itinerary of a traveler will be described.
　旅行者端末２において支援者が選択された後、管理装置１は、支援者を選択した旅行者の旅行者端末２と、選択された支援者の支援者端末３との間で授受される、旅程を作成するためのメッセージを転送する。すなわち、管理装置１は、旅行者と支援者との間の共通の言語を介したメッセージの送受信を管理するメッセージ管理手段として機能する。旅行者端末２において、入力部２３は、選択された支援者に対するメッセージを入力する操作を受け付けると、入力されたメッセージを、通信部２１を介して管理装置１に送信する。管理装置１は、旅行者端末２が送信したメッセージを、支援者端末３へ転送する。同様に、管理装置１は、選択された支援者の支援者端末３が送信したメッセージを、旅行者端末２に送信する。 After the supporter is selected on the traveler terminal 2, the management device 1 is exchanged between the traveler terminal 2 of the traveler who selects the supporter and the supporter terminal 3 of the selected supporter, Forward a message to create an itinerary. That is, the management device 1 functions as a message management unit that manages transmission and reception of messages between a traveler and a supporter through a common language. In the traveler terminal 2, when the input unit 23 receives an operation of inputting a message for the selected supporter, the input unit 23 transmits the input message to the management device 1 via the communication unit 21. The management device 1 transfers the message transmitted by the traveler terminal 2 to the supporter terminal 3. Similarly, the management device 1 transmits the message transmitted by the supporter terminal 3 of the selected supporter to the traveler terminal 2.
　支援者端末３において、表示部３２は、支援者と旅行者の間で授受されたメッセージを表示するためのメッセージ画面Ｗ２を表示する。図４は、支援者端末３が表示するメッセージ画面Ｗ２の模式図である。メッセージ画面Ｗ２は、支援者及び旅行者の間で授受されたメッセージＷ２１（すなわち、管理装置１が旅行者端末２及び支援者端末３の間で転送したメッセージ）を含む。また、旅行者端末２は、同様のメッセージ画面Ｗ２を表示部２２上に表示する。これにより、支援者及び旅行者は、管理装置１を介して、旅行者に対して旅程を提案するために必要な情報を得ることができる。 In the supporter terminal 3, the display unit 32 displays a message screen W2 for displaying a message exchanged between the supporter and the traveler. FIG. 4 is a schematic diagram of the message screen W2 displayed by the supporter terminal 3. The message screen W2 includes a message W21 exchanged between the supporter and the traveler (that is, a message transferred by the management device 1 between the traveler terminal 2 and the supporter terminal 3). Further, the traveler terminal 2 displays a similar message screen W2 on the display unit 22. Thereby, the supporter and the traveler can obtain the information necessary for suggesting the itinerary to the traveler via the management device 1.
　支援者端末３において、入力部３３が、支援者が旅程の提案を開始するための所定の操作（例えば所定のボタンの選択）を受け付けると、表示部３２は、旅程を入力するための旅程入力画面Ｗ３を表示する。図５は、支援者端末３が表示する旅程入力画面Ｗ３の模式図である。旅程入力画面Ｗ３は、旅程を提案する対象の旅行者に関する旅行者情報Ｗ３１と、旅程を入力するための入力欄Ｗ３２（入力領域）と、入力された旅程を送信するためのボタンＷ３３（操作領域）とを含む。 In the supporter terminal 3, when the input unit 33 accepts a predetermined operation (for example, selection of a predetermined button) for the supporter to start the itinerary proposal, the display unit 32 inputs the itinerary input for inputting the itinerary. The screen W3 is displayed. FIG. 5 is a schematic diagram of the itinerary input screen W3 displayed by the supporter terminal 3. The itinerary input screen W3 includes traveler information W31 about a traveler who proposes an itinerary, an input field W32 (input area) for entering the itinerary, and a button W33 (operation area for transmitting the entered itinerary). ) And.
　旅行者情報Ｗ３１は、例えば旅行者の名前を表す。また、旅行者情報Ｗ３１は、旅行者の写真、プロフィール等のその他の情報を表してもよい。また、旅行者情報Ｗ３１は、旅行者と支援者との間で過去に授受されたメッセージを表してもよい。 The traveler information W31 represents, for example, the name of a traveler. In addition, the traveler information W31 may represent other information such as a photograph and profile of the traveler. Further, the traveler information W31 may represent a message exchanged in the past between the traveler and the supporter.
　入力欄Ｗ３２は、例えばツアー名（旅程の名称）、エリア（都市名）、待ち合わせ日時、時間及び行程（訪問予定の場所の名前、予定時刻及び説明）の入力を受け付ける。また、入力欄Ｗ３２は、人数（大人、子供、幼児それぞれの人数）、荷物数、待ち合わせ場所、解散場所、内容の説明文等、その他の情報の入力を受け付けてもよい。 The input field W32 accepts input of, for example, a tour name (journey name), area (city name), meeting date and time, time, and itinerary (name of planned place to be visited, scheduled time and description). In addition, the input field W32 may accept input of other information such as the number of people (the number of adults, children, and infants), the number of luggage, a meeting place, a dissolution place, a description of the content, and the like.
　管理装置１は、記憶部１２に予め記憶された一又は複数の旅程のテンプレート（ひな形）を、支援者端末３に送信してもよい。旅程のテンプレートは、例えば旅行者端末２において選択された支援者、又はその他の支援者が過去に入力した旅程である。支援者端末３の表示部２２は、管理装置１が送信した旅程のテンプレートを入力欄Ｗ３２に入力した状態で、旅程入力画面Ｗ３を表示する。また、表示部２２は、管理装置１が送信した複数の旅程のテンプレートの中から、支援者によって選択された旅程のテンプレートを入力欄Ｗ３２に入力した状態で、旅程入力画面Ｗ３を表示してもよい。これにより、支援者は旅程をゼロから入力する必要がなくなるため、管理システムＳは、支援者の負担を軽減できる。 The management device 1 may transmit one or a plurality of itinerary templates (templates) stored in advance in the storage unit 12 to the supporter terminal 3. The itinerary template is, for example, an itinerary input by the supporter selected on the traveler terminal 2 or another supporter in the past. The display unit 22 of the supporter terminal 3 displays the itinerary input screen W3 in a state where the itinerary template transmitted by the management device 1 is input in the input field W32. Further, the display unit 22 displays the itinerary input screen W3 in a state where the itinerary template selected by the supporter is input from the plurality of itinerary templates transmitted by the management device 1 into the input field W32. Good. This eliminates the need for the supporter to input an itinerary from scratch, and the management system S can reduce the burden on the supporter.
　入力部３３は、支援者から入力欄Ｗ３２の内容を入力した後にボタンＷ３３を選択する操作を受け付けると、入力欄Ｗ３２に入力された内容を、通信部３１を介して旅程として管理装置１に送信する。管理装置１において、旅程取得部１３２は、支援者端末３が送信した旅程を取得し、当該支援者端末３の支援者（すなわち、支援者の識別情報）及び旅程を提案する対象の旅行者（すなわち、旅行者の識別情報）と関連付けて記憶部１２に記憶させる。すなわち、管理装置１は、メッセージのやり取りに基づく旅程の提案に関する提案情報の入力を支援者から受け付ける提案手段として機能する。旅程送信部１３３は、旅程取得部１３２が取得した旅程を、旅行者端末２に送信する。旅行者端末２において、表示部２２は、管理装置１が送信した旅程を含む旅程表示画面Ｗ４を表示する。 When the input unit 33 receives an operation of selecting the button W33 after inputting the content of the input field W32 from the supporter, the content input to the input field W32 is transmitted to the management device 1 as an itinerary via the communication unit 31. To do. In the management device 1, the itinerary acquisition unit 132 acquires the itinerary transmitted by the supporter terminal 3, and the supporter of the supporter terminal 3 (that is, the identification information of the supporter) and the target traveler who proposes the itinerary ( That is, it is stored in the storage unit 12 in association with the identification information of the traveler). That is, the management device 1 functions as a suggestion unit that receives, from the supporter, the input of the proposal information regarding the proposal of the itinerary based on the exchange of messages. The itinerary transmission unit 133 transmits the itinerary acquired by the itinerary acquisition unit 132 to the traveler terminal 2. In the traveler terminal 2, the display unit 22 displays the itinerary display screen W4 including the itinerary transmitted by the management device 1.
　図６は、旅行者端末２が表示する旅程表示画面Ｗ４の模式図である。旅程表示画面Ｗ４は、旅程を提案した支援者に関する支援者情報Ｗ４１と、管理装置１が送信した旅程Ｗ４２と、旅程を承認するためのボタンＷ４３（操作領域）とを含む。 FIG. 6 is a schematic diagram of the itinerary display screen W4 displayed by the traveler terminal 2. The itinerary display screen W4 includes supporter information W41 about a supporter who has proposed the itinerary, an itinerary W42 transmitted by the management device 1, and a button W43 (operation area) for approving the itinerary.
　支援者情報Ｗ４１は、例えば支援者の名前を表す。また、支援者情報Ｗ４１は、支援者の写真、プロフィール等のその他の情報を表してもよい。また、支援者情報Ｗ４１は、旅行者と支援者との間で過去に授受されたメッセージを表してもよい。旅程Ｗ４２は、例えばツアー名、エリア、待ち合わせ日時、時間及び行程を含む。また、旅程Ｗ４２は、人数、荷物数、待ち合わせ場所、解散場所、内容の説明文等、その他の情報を含んでもよい。 The supporter information W41 represents, for example, the name of the supporter. The supporter information W41 may represent other information such as a supporter's photograph and profile. In addition, the supporter information W41 may represent messages exchanged in the past between the traveler and the supporter. The itinerary W42 includes, for example, a tour name, area, meeting date and time, time, and itinerary. Further, the itinerary W42 may include other information such as the number of people, the number of pieces of luggage, a meeting place, a place of dissolution, a description of the contents, and the like.
　入力部２３は、旅行者からボタンＷ４３を選択する操作を受け付けると、旅行者が旅程を承認したことを示す承認情報を、通信部２１を介して管理装置１に送信する。旅行者端末２において旅程が承認されていない場合に、管理装置１は、支援者端末３から改めて別の旅程を取得し、旅行者端末２に送信してもよい。管理装置１は、旅行者端末２から承認情報を受信したこと、すなわち旅行者端末２と支援者端末３との間で旅程が決定されたことを条件として、以降の処理を行う。 Upon receiving the operation of selecting the button W43 from the traveler, the input unit 23 transmits approval information indicating that the traveler has approved the itinerary to the management device 1 via the communication unit 21. If the itinerary has not been approved by the traveler terminal 2, the management device 1 may obtain another itinerary from the supporter terminal 3 and transmit it to the traveler terminal 2. The management device 1 performs the following processing on condition that the approval information is received from the traveler terminal 2, that is, the itinerary is determined between the traveler terminal 2 and the supporter terminal 3.
　管理装置１において、請求情報送信部１３４は、旅行者端末２において旅程が承認された場合に、支援者端末３から、旅行者が支援者に支払う料金を示す支援者請求情報を受信してもよい。支援者請求情報は、例えば支援者が旅程を提案するために掛かった料金を示す。また、支援者が旅行ガイドである場合に、支援者請求情報は、支援者が旅行者を旅行先で案内するために掛かる料金を示してもよい。請求情報送信部１３４は、旅行者端末２に、支援者端末３が送信した支援者請求情報を転送する。 In the management device 1, the billing information transmission unit 134 receives the supporter billing information indicating the fee paid by the traveler to the supporter from the supporter terminal 3 when the itinerary is approved by the traveler terminal 2. Good. The supporter billing information indicates, for example, a fee charged by the supporter for proposing an itinerary. In addition, when the supporter is a travel guide, the supporter billing information may indicate a charge that the supporter incurs to guide the traveler at a travel destination. The billing information transmission unit 134 transfers the supporter billing information transmitted by the supporter terminal 3 to the traveler terminal 2.
　旅行者端末２において、表示部２２は、管理装置１が送信した支援者請求情報を表示する。さらに管理装置１は、旅行者端末２の入力部２３において入力された決済情報に基づいて、支援者請求情報が示す料金の決済を行ってもよい。 In the traveler terminal 2, the display unit 22 displays the supporter billing information transmitted by the management device 1. Further, the management device 1 may settle the charge indicated by the supporter billing information based on the settlement information input in the input unit 23 of the traveler terminal 2.
（３）依頼情報の送信
　次に管理装置１は、旅行者端末２及び支援者端末３との間で旅程が決定された後に、旅程の少なくとも一部において旅行者に対する商品又はサービスの提供を提供者に依頼することを示す依頼情報を、提供者端末４に送信する。以下、管理装置１が依頼情報を送信する処理の流れを説明する。 (3) Transmission of Request Information Next, after the itinerary is determined between the traveler terminal 2 and the supporter terminal 3, the management device 1 provides the traveler with goods or services in at least part of the itinerary. Request information indicating that a request is made to a person is transmitted to the provider terminal 4. The flow of processing in which the management device 1 transmits request information will be described below.
　支援者端末３の入力部３３が、支援者が依頼情報の作成を開始するための所定の操作（例えば所定のボタンの選択）を受け付けると、管理装置１の旅程指定部１３５は、依頼情報を作成する対象の旅程の選択を支援者から受け付けるために、記憶部１２において当該支援者端末３の支援者に関連付けられた一又は複数の旅程を取得する。旅程指定部１３５は、取得した一又は複数の旅程を、支援者端末３に送信する。支援者端末３において、表示部３２は、管理装置１が送信した旅程を含む旅程選択画面Ｗ５を表示する。 When the input unit 33 of the supporter terminal 3 receives a predetermined operation (for example, selection of a predetermined button) for the supporter to start creating request information, the itinerary designating unit 135 of the management device 1 displays the request information. In order to receive the selection of the itinerary to be created from the supporter, the storage unit 12 acquires one or a plurality of itineraries associated with the supporter of the supporter terminal 3. The itinerary designating unit 135 transmits one or a plurality of acquired itineraries to the supporter terminal 3. In the supporter terminal 3, the display unit 32 displays the itinerary selection screen W5 including the itinerary transmitted by the management device 1.
　図７は、支援者端末３が表示する旅程選択画面Ｗ５の模式図である。旅程選択画面Ｗ５は、管理装置１が送信した一又は複数の旅程Ｗ５１と、当該一又は複数の旅程のいずれかを選択するためのボタンＷ５２（操作領域）とを含む。 FIG. 7 is a schematic diagram of the itinerary selection screen W5 displayed by the supporter terminal 3. The itinerary selection screen W5 includes one or more itineraries W51 transmitted by the management device 1, and a button W52 (operation area) for selecting one of the one or more itineraries.
　旅程Ｗ５１は、例えばツアー名、旅行者が承認したか否かを示す状態、エリア、待ち合わせ日時及び時間を含む。また、旅程Ｗ５１は、行程、人数、荷物数、待ち合わせ場所、解散場所、内容の説明文等、その他の情報を含んでもよい。 The itinerary W51 includes, for example, a tour name, a state indicating whether or not the traveler has approved, an area, a meeting date and time, and a time. Further, the itinerary W51 may include other information such as an itinerary, the number of people, the number of pieces of luggage, a meeting place, a dissolution place, a description of the contents, and the like.
　入力部３３は、支援者からいずれかのボタンＷ５２を選択する操作を受け付けると、選択されたボタンＷ５２に対応する旅程（旅程の全体又は旅程の識別情報）を、通信部３１を介して管理装置１に送信する。管理装置１において、旅程指定部１３５は、支援者端末３が送信した情報に基づいて、依頼情報を作成する対象の旅程の選択を受け付ける。 When the input unit 33 receives an operation of selecting one of the buttons W52 from the supporter, the management unit of the itinerary (entire itinerary or itinerary identification information) corresponding to the selected button W52 via the communication unit 31. Send to 1. In the management device 1, the itinerary designating unit 135 receives selection of an itinerary for which request information is created, based on the information transmitted by the supporter terminal 3.
　次に旅程指定部１３５は、依頼情報を送信する相手の提供者の指定を支援者から受け付けるために、記憶部１２に予め記憶された提供者情報を取得する。提供者情報は、例えば提供者の識別情報（提供者を識別可能なＩＤ等）、商品又はサービスを提供可能な提供エリア、名前、写真及び利用履歴（過去に利用された回数や応答に掛かった応答時間等）を含む。また、旅程指定部１３５は、提供者ごとに予め登録された料金表（例えば、エリア、時間、車種及び料金を関連付けたテーブル）に基づいて、旅程に対応する推定料金を算出し、算出した推定料金を含む提供者料金を取得してもよい。旅程指定部１３５は、取得した一又は複数の提供者の提供者情報を、支援者端末３に送信する。 Next, the itinerary designating unit 135 acquires the provider information stored in advance in the storage unit 12 in order to receive the designation of the provider of the other party to which the request information is transmitted from the supporter. The provider information includes, for example, the identification information of the provider (such as an ID that can identify the provider), a provision area in which the product or service can be provided, a name, a photograph, and a usage history (the number of times used in the past and the response). Response time etc.) In addition, the itinerary designating unit 135 calculates an estimated charge corresponding to the itinerary based on a charge table registered in advance for each provider (for example, a table in which areas, times, vehicle types, and charges are associated with each other), and the calculated estimate is calculated. The provider fee including the fee may be acquired. The itinerary designating unit 135 transmits the acquired provider information of one or more providers to the supporter terminal 3.
　ここで旅程指定部１３５は、選択された旅程に基づいて、取得した一又は複数の提供者の提供者情報の少なくとも一部を抽出してもよい。例えば、旅程指定部１３５は、取得した一又は複数の提供者の提供者情報のうち、選択された旅程のエリアに対応する提供エリアを含む提供者情報を抽出する。そして旅程指定部１３５は、抽出した一又は複数の提供者の提供者情報を、支援者端末３に送信する。これにより、支援者端末３は、選択された旅程に関連する提供者のみを選択肢として表示できるため、管理システムＳは、支援者が提供者を選択する負担を軽減できる。また、管理システムＳは、支援者が提供者を探す負担を軽減できるとともに、支援者が提供者を見付けられないために旅行者が旅程を実施できなくなるリスクを軽減できる。 Here, the itinerary designating unit 135 may extract at least a part of the acquired provider information of one or more providers based on the selected itinerary. For example, the itinerary designating unit 135 extracts, from the acquired provider information of one or more providers, the provider information including the provision area corresponding to the area of the selected itinerary. Then, the itinerary designating unit 135 transmits the extracted provider information of the one or more providers to the supporter terminal 3. As a result, the supporter terminal 3 can display only the providers related to the selected itinerary as options, and thus the management system S can reduce the burden of the supporter selecting a provider. In addition, the management system S can reduce the burden on the supporter to search for the provider and can reduce the risk that the traveler cannot carry out the itinerary because the supporter cannot find the provider.
　支援者端末３において、表示部３２は、管理装置１が送信した提供者情報を含む提供者指定画面Ｗ６を表示する。図８は、支援者端末３が表示する提供者指定画面Ｗ６の模式図である。提供者指定画面Ｗ６は、管理装置１が送信した一又は複数の提供者の提供者情報Ｗ６１と、当該一又は複数の旅程のいずれかを選択するためのボタンＷ６２（操作領域）とを含む。提供者情報Ｗ６１は、例えば、提供者の名前、推定料金及び応答時間を表す。 In the supporter terminal 3, the display unit 32 displays the provider designation screen W6 including the provider information transmitted by the management device 1. FIG. 8 is a schematic diagram of the provider designation screen W6 displayed by the supporter terminal 3. The provider designation screen W6 includes the provider information W61 of one or a plurality of providers transmitted by the management device 1, and a button W62 (operation area) for selecting one of the one or a plurality of itineraries. The provider information W61 represents, for example, the name of the provider, the estimated charge, and the response time.
　入力部３３は、支援者からいずれかのボタンＷ６２を選択する操作を受け付けると、選択されたボタンＷ６２に対応する提供者の識別情報を、通信部３１を介して管理装置１に送信する。管理装置１において、旅程指定部１３５は、支援者端末３が送信した識別情報に基づいて、依頼情報を送信する相手の提供者の指定を受け付ける。また、旅程指定部１３５は、複数の提供者の指定を受け付けてもよい。 When the input unit 33 receives an operation of selecting one of the buttons W62 from the supporter, the input unit 33 transmits the identification information of the provider corresponding to the selected button W62 to the management device 1 via the communication unit 31. In the management device 1, the itinerary designating unit 135 accepts the designation of the provider of the other party who transmits the request information, based on the identification information transmitted by the supporter terminal 3. In addition, the itinerary designating unit 135 may accept designation of a plurality of providers.
　次に旅程指定部１３５は、選択された旅程の少なくとも一部の指定を支援者から受け付けるために、選択された旅程を、支援者端末３に送信する。支援者端末３において、表示部３２は、管理装置１が送信した旅程を含む旅程指定画面Ｗ７を表示する。 Next, the itinerary designating unit 135 transmits the selected itinerary to the supporter terminal 3 in order to accept the designation of at least part of the selected itinerary from the supporter. In the supporter terminal 3, the display unit 32 displays the itinerary specification screen W7 including the itinerary transmitted by the management device 1.
　図９は、支援者端末３が表示する旅程指定画面Ｗ７の模式図である。旅程指定画面Ｗ７は、指定された提供者に関する提供者情報Ｗ７１と、旅程に関連付けられた旅行者に関する旅行者情報Ｗ７２と、管理装置１が送信した旅程Ｗ７３と、依頼情報を送信するためのボタンＷ７４とを含む。 FIG. 9 is a schematic diagram of the itinerary designation screen W7 displayed by the supporter terminal 3. The itinerary designation screen W7 is provided with provider information W71 regarding the designated provider, traveler information W72 regarding the traveler associated with the itinerary, itinerary W73 transmitted by the management device 1, and a button for transmitting request information. W74 is included.
　提供者情報Ｗ７１は、例えば提供者の名前を表す。また、提供者情報Ｗ７１は、提供者の写真等のその他の情報を表してもよい。旅行者情報Ｗ７２は、例えば旅行者の名前を表す。また、旅行者情報Ｗ７２は、旅行者の写真、プロフィール等のその他の情報を表してもよい。また、旅行者情報Ｗ７２は、旅行者と支援者との間で過去に授受されたメッセージを表してもよい。 The provider information W71 represents, for example, the name of the provider. Further, the provider information W71 may represent other information such as a photograph of the provider. The traveler information W72 represents, for example, the name of a traveler. In addition, the traveler information W72 may represent other information such as a photograph and profile of the traveler. Further, the traveler information W72 may represent messages exchanged in the past between the traveler and the supporter.
　旅程Ｗ７３は、例えばツアー名、エリア、待ち合わせ日時、時間及び行程を含む。また、旅程Ｗ７３は、人数、荷物数、待ち合わせ場所、解散場所、内容の説明文等、その他の情報を含んでもよい。ここで旅程Ｗ７３が含む情報の少なくとも一部は、編集可能に、すなわち変更、追加又は削除できるように表示される。これにより、支援者は、既に旅行者との間で決定した旅程の少なくとも一部を指定することによって提供者に対する依頼情報を作成できるため、依頼情報を入力する手間を大幅に軽減できる。 The itinerary W73 includes, for example, a tour name, area, meeting date and time, time, and itinerary. In addition, the itinerary W73 may include other information such as the number of people, the number of luggage, a meeting place, a dissolution place, a description of the content, and the like. Here, at least a part of the information included in the itinerary W73 is displayed so that it can be edited, that is, changed, added, or deleted. Accordingly, the supporter can create request information for the provider by designating at least a part of the itinerary that has already been determined with the traveler, so that the time and effort for inputting the request information can be greatly reduced.
　また、旅程Ｗ７３は、旅程Ｗ７３が含む情報の少なくとも一部を別の言語に翻訳した翻訳文字列を受け付ける入力欄を含んでもよい。これにより、管理システムＳは、旅行者に提示した旅程の言語と、提供者が用いる言語とが異なる場合であっても、支援者による旅程の翻訳を受け付けた上で提供者に依頼情報を送信できる。 Also, the itinerary W73 may include an input field for accepting a translated character string obtained by translating at least a part of the information included in the itinerary W73 into another language. As a result, the management system S receives the translation of the itinerary by the supporter and sends the request information to the provider even if the language of the itinerary presented to the traveler is different from the language used by the provider. it can.
　入力部３３は、支援者からボタンＷ７４を選択する操作を受け付けると、旅程Ｗ７３において編集された内容、すなわち選択された旅程の少なくとも一部を、通信部３１を介して管理装置１に送信する。例えば提供者が旅行者を旅行先で輸送するサービスを提供する運送業者である場合に、ボタンＷ７４は、選択された旅程の少なくとも一部を提供者端末４に転送することによって車両を手配するための操作領域である。管理装置１において、旅程指定部１３５は、支援者端末３が送信した、選択された旅程の少なくとも一部を取得する。 Upon receiving the operation of selecting the button W74 from the supporter, the input unit 33 transmits the content edited in the itinerary W73, that is, at least a part of the selected itinerary to the management device 1 via the communication unit 31. For example, if the provider is a carrier that provides services to transport travelers to travel destinations, the button W74 is for arranging a vehicle by transferring at least part of the selected itinerary to the provider terminal 4. Is the operation area. In the management device 1, the itinerary designating unit 135 acquires at least a part of the selected itinerary transmitted by the supporter terminal 3.
　依頼情報送信部１３６は、指定された提供者に商品又はサービスの提供を依頼するための依頼情報を、指定された提供者の提供者端末４に送信する。すなわち、管理装置１は、メッセージのやり取りに基づく旅程の提案に関する提案情報に基づいて、支援者から提供者への申込情報の入力を受け付ける申込手段として機能する。依頼情報は、旅程指定部１３５が取得した選択された旅程の少なくとも一部、すなわち旅行者と支援者との間で決定された旅程のうち、支援者端末３において指定された旅程の少なくとも一部を含む。旅程の少なくとも一部は、例えば旅程が含む場所及び時間の中で、場所及び時間の少なくとも一方の範囲である。これにより、依頼情報送信部１３６は、依頼情報において、旅程の中で提供者に商品又はサービスの提供を依頼する範囲を明確にすることができる。 The request information transmitting unit 136 transmits request information for requesting the designated provider to provide the product or service to the provider terminal 4 of the designated provider. That is, the management device 1 functions as an application unit that receives input of application information from the supporter to the provider based on the proposal information regarding the itinerary proposal based on the exchange of messages. The request information is at least a part of the selected itinerary acquired by the itinerary specifying unit 135, that is, at least a part of the itinerary specified in the supporter terminal 3 among the itineraries determined between the traveler and the supporter. including. At least a portion of the itinerary is, for example, a location and/or time range within the location and time included in the itinerary. Accordingly, the request information transmitting unit 136 can clarify the range of requesting the provider to provide the product or service in the itinerary in the request information.
　図８の提供者指定画面Ｗ６で、第１の商品又はサービスを提供する第１提供者と、第２の商品又はサービスを提供する第２提供者とを含む複数の提供者が指定された場合に、依頼情報送信部１３６は、第１提供者が利用する第１提供者端末４と、第２提供者が利用する第２提供者端末４とに、同一の旅程に基づいて依頼情報を送信してもよい。 When a plurality of providers including a first provider who provides a first product or service and a second provider who provides a second product or service are specified on the provider specification screen W6 of FIG. In addition, the request information transmitting unit 136 transmits the request information to the first provider terminal 4 used by the first provider and the second provider terminal 4 used by the second provider based on the same itinerary. You may.
　第１提供者端末４に送信される依頼情報が含む旅程の第１部分と、第２提供者端末４に送信される依頼情報が含む旅程の第２部分とは同じであってもよく、異なっていてもよい。旅程の第１部分及び第２部分が異なる場合に、旅程指定部１３５は、図９の旅程指定画面Ｗ７において、選択された旅程のうち第１部分と第２部分との指定を別々に受け付ける。そして依頼情報送信部１３６は、旅程の第１部分を含む依頼情報を第１提供者端末４に送信するとともに、当該旅程の第２部分を含む依頼情報を第２提供者端末４に送信する。これにより、管理システムＳは、旅程の中で異なる複数の部分における商品又はサービスの提供を、異なる複数の提供者に依頼できる。 The first part of the itinerary included in the request information transmitted to the first provider terminal 4 and the second part of the itinerary included in the request information transmitted to the second provider terminal 4 may be the same or different. May be. When the first part and the second part of the itinerary are different, the itinerary designating unit 135 separately accepts the designation of the first part and the second part of the selected itinerary on the itinerary designating screen W7 of FIG. Then, the request information transmitting unit 136 transmits the request information including the first part of the itinerary to the first provider terminal 4 and the request information including the second part of the itinerary to the second provider terminal 4. As a result, the management system S can request a plurality of different providers to provide goods or services in a plurality of different portions in the itinerary.
　第１の商品又はサービス及び第２の商品又はサービスは同じであってもよく、異なっていてもよい。例えば、第１の商品又はサービスは、旅程のうち第１部分に沿って提供者が旅行者を旅行先で輸送するサービスであり、第２の商品又はサービスは、旅程のうち第２部分において提供者が旅行先で旅行者の宿泊場所を提供するサービスである。これにより、管理システムＳは、異なる複数の商品又はサービスの提供を、異なる複数の提供者に依頼できる。 The first product or service and the second product or service may be the same or different. For example, the first product or service is a service in which a provider transports a traveler at a travel destination along a first part of an itinerary, and the second product or service is provided in a second part of the itinerary. It is a service in which a person provides a lodging place for a traveler at a travel destination. Thereby, the management system S can request a plurality of different providers to provide a plurality of different products or services.
　依頼情報送信部１３６は、依頼情報を、提供者が使用可能な言語で送信してもよい。旅行者端末２で用いられる第１言語（すなわち、旅程の言語）と、提供者端末４で用いられる第２言語（すなわち、提供者が使用可能な言語）とは、異なる場合がある。例えば、第１言語は旅行者端末２に予め設定された表示言語であり、第２言語は提供者端末４に予め設定された表示言語である。このような場合に、依頼情報送信部１３６は、依頼情報が含む旅程の少なくとも一部を、第１言語から第２言語に既知の翻訳方法を用いて翻訳し、翻訳した依頼情報を提供者端末４に送信する。これにより、管理システムＳは、提供者が外国人等の旅行者と異なる言語を用いてやり取りする負担を軽減することができる。 The request information sending unit 136 may send the request information in a language available to the provider. The first language used in the traveler terminal 2 (that is, the language of the itinerary) and the second language used in the provider terminal 4 (that is, the language that can be used by the provider) may be different. For example, the first language is a display language preset in the traveler terminal 2, and the second language is a display language preset in the provider terminal 4. In such a case, the request information transmitting unit 136 translates at least a part of the itinerary included in the request information using a translation method known from the first language to the second language, and the translated request information is provided by the provider terminal. Send to 4. As a result, the management system S can reduce the burden of the provider interacting with a traveler such as a foreigner in a different language.
（４）請求情報の転送
　次に管理装置１は、依頼情報に基づいて提供者が作成した請求情報を、旅行者端末２に転送する。以下、管理装置１が請求情報を転送する処理の流れを説明する。提供者端末４において、表示部４２は、管理装置１が送信した依頼情報を含む請求情報入力画面Ｗ８を表示する。これにより、提供者は、旅行者に提供する商品又はサービスを決定するために旅行者とやり取りをする必要がなく、旅行者と支援者との間で決定された旅程を知ることができる。そのため、管理システムＳは、旅行者に商品又はサービスを提供するための提供者の負担を軽減できる。 (4) Transfer of billing information Next, the management device 1 transfers the billing information created by the provider based on the request information to the traveler terminal 2. The flow of processing in which the management device 1 transfers billing information will be described below. In the provider terminal 4, the display unit 42 displays the billing information input screen W8 including the request information transmitted by the management device 1. This allows the provider to know the itinerary determined between the traveler and the supporter without having to interact with the traveler to determine the goods or services to provide to the traveler. Therefore, the management system S can reduce the burden on the provider for providing goods or services to travelers.
　図１０は、提供者端末４が表示する請求情報入力画面Ｗ８の模式図である。請求情報入力画面Ｗ８は、旅程を作成した支援者に関する支援者情報Ｗ８１と、旅程に関連付けられた旅行者に関する旅行者情報Ｗ８２と、管理装置１が送信した依頼情報が含む旅程Ｗ８３と、請求情報を入力するための入力欄Ｗ８４（入力領域）と、入力された請求情報を送信するためのボタンＷ８５（操作領域）とを含む。 FIG. 10 is a schematic diagram of the billing information input screen W8 displayed by the provider terminal 4. The billing information input screen W8 includes supporter information W81 about the supporter who created the itinerary, traveler information W82 about the traveler associated with the itinerary, an itinerary W83 included in the request information transmitted by the management device 1, and billing information. An input field W84 (input area) for inputting and a button W85 (operation area) for transmitting the input billing information are included.
　支援者情報Ｗ８１は、例えば支援者の名前を表す。また、支援者情報Ｗ８１は、支援者の写真、プロフィール等のその他の情報を表してもよい。旅行者情報Ｗ８２は、例えば旅行者の名前を表す。また、旅行者情報Ｗ８２は、旅行者の写真、プロフィール等のその他の情報を表してもよい。旅程Ｗ８３は、旅行者端末２と支援者端末３との間で旅程が決定された後に管理装置１が送信した依頼情報が含む、旅程の少なくとも一部（すなわち、旅程の中で提供者に商品又はサービスの提供を依頼する範囲）を表す。 The supporter information W81 represents, for example, the name of the supporter. Further, the supporter information W81 may represent other information such as the supporter's photograph and profile. The traveler information W82 represents, for example, the name of a traveler. In addition, the traveler information W82 may represent other information such as a photograph and profile of the traveler. The itinerary W83 is at least a part of the itinerary included in the request information transmitted by the management device 1 after the itinerary is determined between the traveler terminal 2 and the supporter terminal 3 (that is, a product is provided to the provider in the itinerary. Or, the range for requesting the provision of services).
　入力欄Ｗ８４は、依頼情報が含む旅程の少なくとも一部において提供者が商品又はサービスを旅行者に提供するための料金の入力を受け付ける。さらに入力欄Ｗ８４は、料金に含まれる項目、料金に含まれない項目等、料金に関するその他の情報の入力を受け付けてもよい。これにより、提供者は、旅行者端末２と支援者端末３との間で既に決定された旅程の中で商品又はサービスの提供を依頼された範囲に対する料金等を入力するだけで請求情報を作成できるため、管理システムＳは、提供者が旅行者から旅程の中で商品又はサービスの提供が必要な部分を聞き出す手間を削減できる。 Entry field W84 accepts input of a fee for the provider to provide the traveler with a product or service in at least part of the itinerary included in the request information. Further, the input field W84 may accept input of other information related to the charge, such as items included in the charge and items not included in the charge. As a result, the provider creates the billing information only by inputting the fee for the range requested to provide the goods or services in the itinerary already determined between the traveler terminal 2 and the supporter terminal 3. Therefore, the management system S can reduce the time and effort required for the provider to hear from the traveler the portion of the itinerary that needs to be provided with the product or service.
　入力部４３は、提供者から入力欄Ｗ８４の内容を入力した後にボタンＷ８５を選択する操作を受け付けると、入力欄Ｗ８４に入力された内容を、通信部４１を介して提供者請求情報として管理装置１に送信する。管理装置１において、請求情報受信部１３７は、提供者端末４が送信した提供者請求情報を受信し、当該提供者端末４の提供者（すなわち、提供者の識別情報）、提供者請求情報に対応する旅程の少なくとも一部、当該旅程を作成した支援者、及び当該旅程に関連付けられた旅行者と関連付けて記憶部１２に記憶させる。すなわち、管理装置１は、提供者が旅行者から商品又はサービスの提供に係る費用の支払いを受けるために、申込情報に基づく請求情報の入力を提供者から受け付ける請求手段として機能する。 When the input unit 43 receives an operation of selecting the button W85 after inputting the content of the input field W84 from the provider, the content input to the input field W84 is managed by the management device as the provider billing information via the communication unit 41. Send to 1. In the management device 1, the billing information receiving unit 137 receives the provider billing information transmitted by the provider terminal 4, and determines the provider (that is, the identification information of the provider) of the provider terminal 4 and the provider billing information. At least a part of the corresponding itinerary, the supporter who created the itinerary, and the traveler associated with the itinerary are stored in the storage unit 12 in association with each other. That is, the management device 1 functions as a billing unit that accepts the input of billing information based on the application information from the provider in order for the provider to receive the payment for the provision of the product or service from the traveler.
　請求情報送信部１３４は、請求情報受信部１３７が受信した提供者請求情報を、当該提供者請求情報に関連付けられた旅程の少なくとも一部とともに、当該提供者請求情報に関連付けられた支援者の支援者端末３に送信する。支援者端末３において、表示部３２は、管理装置１が送信した提供者請求情報の概要を含む請求情報概要画面Ｗ９を表示する。図１１は、支援者端末３が表示する請求情報概要画面Ｗ９の模式図である。請求情報概要画面Ｗ９は、管理装置１が送信した提供者請求情報の概要Ｗ９１と、提供者請求情報の詳細を表示するためのボタンＷ９２（操作領域）とを含む。 The billing information transmitting unit 134 supports the provider billing information received by the billing information receiving unit 137 together with at least a part of the itinerary associated with the provider billing information, and assists the supporter associated with the provider billing information. It transmits to the person terminal 3. In the supporter terminal 3, the display unit 32 displays the billing information summary screen W9 including the summary of the provider billing information transmitted by the management device 1. FIG. 11 is a schematic diagram of the billing information summary screen W9 displayed by the supporter terminal 3. The billing information summary screen W9 includes a summary W91 of the provider billing information transmitted by the management device 1 and a button W92 (operation area) for displaying details of the provider billing information.
　入力部３３が支援者からボタンＷ９２を選択する操作を受け付けた場合に、表示部３２は、管理装置１が送信した提供者請求情報を含む請求情報編集画面Ｗ１００を表示する。図１２は、支援者端末３が表示する請求情報編集画面Ｗ１００の模式図である。請求情報編集画面Ｗ１００は、請求情報を作成した提供者に関する提供者情報Ｗ１０１と、旅程に関連付けられた旅行者に関する旅行者情報Ｗ１０２と、管理装置１が送信した旅程Ｗ１０３と、管理装置１が送信した請求情報Ｗ１０４と、請求情報の翻訳を受け付ける入力欄Ｗ１０５（入力領域）と、依頼情報を送信するためのボタンＷ１０６（操作領域）とを含む。 When the input unit 33 receives the operation of selecting the button W92 from the supporter, the display unit 32 displays the billing information edit screen W100 including the provider billing information transmitted by the management device 1. FIG. 12 is a schematic diagram of the billing information edit screen W100 displayed by the supporter terminal 3. The billing information edit screen W100 is transmitted by the provider information W101 regarding the provider who created the billing information, the traveler information W102 regarding the traveler associated with the itinerary, the itinerary W103 transmitted by the management device 1, and the management device 1. The billing information W104, an input field W105 (input area) for accepting translation of the billing information, and a button W106 (operation area) for transmitting request information.
　提供者情報Ｗ１０１は、例えば提供者の名前を表す。また、提供者情報Ｗ１０１は、提供者の写真等のその他の情報を表してもよい。旅行者情報Ｗ１０２は、例えば旅行者の名前を表す。また、旅行者情報Ｗ１０２は、旅行者の写真、プロフィール等のその他の情報を表してもよい。旅程Ｗ１０３は、管理装置１が送信した、請求情報に対応する旅程の少なくとも一部を表す。請求情報Ｗ１０４は、管理装置１が送信した提供者請求情報を表す。 The provider information W101 represents, for example, the name of the provider. Further, the provider information W101 may represent other information such as a photograph of the provider. The traveler information W102 represents, for example, the name of a traveler. In addition, the traveler information W102 may represent other information such as a photograph and profile of the traveler. The itinerary W103 represents at least part of the itinerary corresponding to the billing information transmitted by the management device 1. The billing information W104 represents the provider billing information transmitted by the management device 1.
　入力欄Ｗ１０５は、請求情報Ｗ１０４の近傍に表示され、請求情報Ｗ１０４の少なくとも一部（例えば料金に含まれる項目及び料金に含まれない項目）を別の言語に翻訳した翻訳文字列を受け付ける。これにより、管理システムＳは、提供者が作成した請求情報の言語と、旅行者が用いる言語とが異なる場合であっても、支援者による請求情報の翻訳を受け付けた上で旅行者に請求情報を送信できる。 The input field W105 is displayed near the billing information W104 and accepts a translated character string obtained by translating at least a part of the billing information W104 (for example, an item included in the fee and an item not included in the fee) into another language. Accordingly, the management system S accepts the translation of the billing information by the supporter and then bills the billing information to the traveler even if the language of the billing information created by the provider is different from the language used by the traveler. Can be sent.
　入力部３３は、支援者からボタンＷ１０６を選択する操作を受け付けると、請求情報Ｗ１０４に対して入力欄Ｗ１０５に入力された内容（すなわち、翻訳文字列）を付加した情報を、通信部３１を介して提供者請求情報として管理装置１に送信する。すなわち、ボタンＷ１０６は、提供者が作成した請求情報を旅行者に転送するための操作領域である。 When the input unit 33 accepts an operation of selecting the button W106 from the supporter, the input unit 33 adds the information (that is, the translated character string) input to the input field W105 to the billing information W104, via the communication unit 31. And sends it to the management device 1 as provider billing information. That is, the button W106 is an operation area for transferring the billing information created by the provider to the traveler.
　管理装置１において、請求情報受信部１３７は、支援者端末３が送信した提供者請求情報を取得する。すなわち、管理装置１は、支援者から、請求情報を編集するための入力を受け付ける請求情報編集手段として機能する。請求情報送信部１３４は、請求情報受信部１３７が受信した提供者請求情報を、当該提供者請求情報に関連付けられた旅程の少なくとも一部とともに、当該提供者請求情報に関連付けられた旅行者の旅行者端末２に送信する。すなわち、管理装置１は、請求情報に基づく支払いを旅行者に行わせるために、請求情報の転送先の指定を伴う転送要求を支援者から受け付ける請求情報転送手段として機能する。さらに請求情報送信部１３４は、支援者端末３が送信した提供者請求情報を、提供者端末４に送信してもよい。これにより、管理装置１は、提供者に対して、支援者が編集した請求情報を通知することができる。 In the management device 1, the billing information receiving unit 137 acquires the provider billing information transmitted by the supporter terminal 3. That is, the management device 1 functions as a bill information editing unit that receives an input for editing the bill information from the supporter. The billing information transmitting unit 134 includes the provider billing information received by the billing information receiving unit 137, together with at least a part of the itinerary associated with the provider billing information, and the travel of the traveler associated with the provider billing information. To the person terminal 2. That is, the management device 1 functions as a bill information transfer unit that receives a transfer request from a supporter with a designation of a transfer destination of the bill information in order to allow the traveler to make payment based on the bill information. Furthermore, the billing information transmitting unit 134 may transmit the provider billing information transmitted by the supporter terminal 3 to the provider terminal 4. As a result, the management device 1 can notify the provider of the billing information edited by the supporter.
　本実施形態において、請求情報送信部１３４は、提供者請求情報を、支援者端末３に送信した後に旅行者端末２に送信しているが、支援者端末３に送信することなく旅行者端末２に送信してもよい。本実施形態において、提供者端末４は、提供者請求情報を、管理装置１を介して旅行者端末２に送信しているが、管理装置１を介さずに旅行者端末２に直接送信してもよい。 In the present embodiment, the billing information transmitting unit 134 transmits the provider billing information to the traveler terminal 2 after transmitting it to the supporter terminal 3, but does not transmit the provider billing information to the supporter terminal 3 but to the traveler terminal 2. May be sent to. In the present embodiment, the provider terminal 4 transmits the provider billing information to the traveler terminal 2 via the management device 1, but directly transmits it to the traveler terminal 2 without passing through the management device 1. Good.
　請求情報送信部１３４は、提供者請求情報を、旅行者が使用可能な言語で送信してもよい。旅行者端末２で用いられる第１言語（すなわち、旅程の言語）と、提供者端末４で用いられる第２言語（すなわち、提供者が使用可能な言語）とは、異なる場合がある。例えば、第１言語は旅行者端末２に予め設定された表示言語であり、第２言語は提供者端末４に予め設定された表示言語である。このような場合に、請求情報送信部１３４は、提供者請求情報の少なくとも一部を、第２言語から第１言語に既知の翻訳方法を用いて翻訳し、翻訳した提供者請求情報を旅行者端末２に送信する。これにより、管理システムＳは、旅行者が外国の提供者と異なる言語を用いてやり取りする負担を軽減することができる。 The billing information transmitting unit 134 may transmit the provider billing information in a language usable by the traveler. The first language used in the traveler terminal 2 (that is, the language of the itinerary) and the second language used in the provider terminal 4 (that is, the language that can be used by the provider) may be different. For example, the first language is a display language preset in the traveler terminal 2, and the second language is a display language preset in the provider terminal 4. In such a case, the billing information transmitting unit 134 translates at least a part of the provider billing information by using a translation method known from the second language to the first language, and translates the translated provider billing information. Send to terminal 2. As a result, the management system S can reduce the burden on the traveler to interact with the foreign provider in a different language.
　旅行者端末２において、表示部２２は、管理装置１又は提供者端末４が送信した提供者請求情報を含む請求情報表示画面Ｗ１１０を表示する。図１３は、旅行者端末２が表示する請求情報表示画面Ｗ１１０の模式図である。請求情報表示画面Ｗ１１０は、管理装置１が送信した旅程Ｗ１１１と、管理装置１が送信した請求情報Ｗ１１２と、請求情報を承認するためのボタンＷ１１３（操作領域）とを含む。 In the traveler terminal 2, the display unit 22 displays the billing information display screen W110 including the provider billing information transmitted by the management device 1 or the provider terminal 4. FIG. 13 is a schematic diagram of the billing information display screen W110 displayed by the traveler terminal 2. The billing information display screen W110 includes an itinerary W111 transmitted by the management device 1, billing information W112 transmitted by the management device 1, and a button W113 (operation area) for approving the billing information.
　旅程Ｗ１１１は、管理装置１が送信した、請求情報に対応する旅程の少なくとも一部を表す。請求情報Ｗ１１２は、管理装置１が送信した提供者請求情報を表す。また、提供者請求情報に翻訳文字列が付加されている場合に、請求情報Ｗ１１２は、提供者請求情報とともに、翻訳文字列を表す。 The itinerary W111 represents at least a part of the itinerary corresponding to the billing information transmitted by the management device 1. The billing information W112 represents the provider billing information transmitted by the management device 1. When a translation character string is added to the provider billing information, the billing information W112 represents the translation character string together with the provider billing information.
　このように、旅行者は、支援者との間で旅程を決定するだけで、提供者から商品又はサービスの提供を受けるための請求情報を受け取ることできるため、提供者に対して商品又はサービスの提供を依頼する手間を大幅に軽減できる。 In this way, the traveler can receive the billing information for receiving the provision of the product or service from the provider only by determining the itinerary with the supporter, and thus the provider of the product or service can be informed. It can greatly reduce the time and effort to request the provision.
　入力部２３は、旅行者からボタンＷ１１３を選択する操作を受け付けると、旅行者が提供者請求情報を承認したことを示す情報を、通信部２１を介して管理装置１に送信する。さらに表示部２２は、旅行者端末２において提供者請求情報が承認された後に、提供者請求情報が示す料金の決済を行うための決済画面Ｗ１２０を表示する。 Upon receiving the operation of selecting the button W113 from the traveler, the input unit 23 transmits information indicating that the traveler has approved the provider billing information to the management device 1 via the communication unit 21. Further, the display unit 22 displays a payment screen W120 for performing payment of the fee indicated by the provider billing information after the provider billing information is approved in the traveler terminal 2.
　図１４は、旅行者端末２が表示する決済画面Ｗ１２０の模式図である。決済画面Ｗ１２０は、決済情報入力欄Ｗ１２１（入力領域）を含む。決済情報入力欄Ｗ１２１（入力領域）は、例えば旅行者から決済方法（例えばクレジットカード、銀行振込等）の選択を受け付けた後、選択された決済方法に対応する決済情報（例えばクレジットカード番号、銀行口座ログイン情報等）の入力を受け付ける。 FIG. 14 is a schematic diagram of the payment screen W120 displayed on the traveler terminal 2. The payment screen W120 includes a payment information input field W121 (input area). The payment information input field W121 (input area) is, for example, after receiving a selection of a payment method (for example, credit card, bank transfer, etc.) from a traveler, payment information (for example, credit card number, bank) corresponding to the selected payment method. Accept account login information, etc.).
　入力部２３は、旅行者から決済情報入力欄Ｗ１２１の内容を入力する操作を受け付けると、決済情報入力欄Ｗ１２１に入力された内容を、通信部２１を介して決済情報として管理装置１に送信する。管理装置１は、旅行者端末２が送信した決済情報に基づいて、支援者請求情報が示す料金の決済を行う。すなわち、管理装置１は、請求情報に基づいて、旅行者から決済情報の入力を受け付け、支払情報を記録する決済手段として機能する。 When the input unit 23 receives an operation of inputting the content of the payment information input field W121 from the traveler, the input unit 23 transmits the content input to the payment information input field W121 to the management device 1 as the payment information via the communication unit 21. .. The management device 1 performs payment of the fee indicated by the supporter billing information, based on the payment information transmitted by the traveler terminal 2. That is, the management device 1 functions as a payment means that receives the payment information from the traveler based on the billing information and records the payment information.
　本実施形態では、支援者が旅行ガイドである例を説明したが、提供者が旅行ガイドであってもよい。この場合には、支援者は旅程を作成する人間又は事業者である。管理装置１は、支援者が作成した旅程に基づいて、旅行ガイドである提供者に旅行者を旅行先で案内するサービスを依頼するための依頼情報を送信する。これにより、旅程を作成するサービスと、旅行者を旅行先で案内するサービスとを、異なる主体が提供することができる。 In the present embodiment, the example in which the supporter is the travel guide has been described, but the provider may be the travel guide. In this case, the supporter is the person or business operator creating the itinerary. Based on the itinerary created by the supporter, the management device 1 transmits request information for requesting a service that guides a traveler at a travel destination to a provider that is a travel guide. As a result, different entities can provide a service for creating an itinerary and a service for guiding a traveler at a travel destination.
　管理装置１は、旅行者端末２及び提供者端末４から、ユーザごとの表示言語の設定に係る入力を受け付けてもよい。すなわち、管理装置１は、旅行者及び提供者に対して表示される表示言語を、旅行者及び提供者ごとにそれぞれ設定する表示言語設定手段として機能してもよい。管理装置１は、各ユーザに対して設定された表示言語で、表示する種々の画面を表示処理する。例えば、英語が話せる旅行者は表示言語を英語に設定することで、管理装置１は旅行者端末２上の各画面を英語で表示させる。例えば、日本語が話せる提供者は表示言語を日本語に設定することで、管理装置１は提供者端末４上の各画面を日本語で表示させる。また、管理装置１は、支援者についても同様に表示言語の選択を受け付けてもよい。 The management device 1 may accept an input related to the setting of the display language for each user from the traveler terminal 2 and the provider terminal 4. That is, the management device 1 may function as a display language setting unit that sets the display language displayed to the traveler and the provider for each of the traveler and the provider. The management device 1 displays various screens to be displayed in the display language set for each user. For example, a traveler who can speak English sets the display language to English, and the management device 1 displays each screen on the traveler terminal 2 in English. For example, the provider who can speak Japanese sets the display language to Japanese, and the management device 1 displays each screen on the provider terminal 4 in Japanese. The management device 1 may also accept the selection of the display language for the supporter.
［管理方法のシーケンス］
　図１５は、本実施形態に係る管理システムＳが実行する管理方法のシーケンス図である。管理装置１において、支援者選択受付部１３１は、記憶部１２に予め記憶された支援者情報を取得する。支援者選択受付部１３１は、取得した一又は複数の支援者の支援者情報を、旅行者端末２に送信する（Ｓ１１）。 [Management method sequence]
FIG. 15 is a sequence diagram of a management method executed by the management system S according to this embodiment. In the management device 1, the supporter selection receiving unit 131 acquires the supporter information stored in advance in the storage unit 12. The supporter selection accepting unit 131 transmits the acquired supporter information of one or more supporters to the traveler terminal 2 (S11).
　旅行者端末２において、表示部２２は、管理装置１が送信した支援者情報を含む支援者選択画面を表示する。入力部２３は、支援者選択画面において支援者の選択を受け付け、選択された支援者の識別情報を、通信部２１を介して管理装置１に送信する（Ｓ１２）。その後、管理装置１は、支援者を選択した旅行者の旅行者端末２と、選択された支援者の支援者端末３との間で授受される、旅程を作成するためのメッセージを転送する。 In the traveler terminal 2, the display unit 22 displays a supporter selection screen including supporter information transmitted by the management device 1. The input unit 23 receives the selection of the supporter on the supporter selection screen, and transmits the identification information of the selected supporter to the management device 1 via the communication unit 21 (S12). After that, the management device 1 transfers a message for creating an itinerary, which is exchanged between the traveler terminal 2 of the traveler who has selected the supporter and the supporter terminal 3 of the selected supporter.
　支援者端末３において、入力部３３が、支援者が旅程の提案を開始するための所定の操作を受け付けると、表示部３２は、旅程を入力するための旅程入力画面を表示する。入力部３３は、旅程入力画面において旅程の入力を受け付け、入力された旅程を、通信部３１を介して管理装置１に送信する（Ｓ１３）。 In the supporter terminal 3, when the input unit 33 accepts a predetermined operation for the supporter to start suggesting an itinerary, the display unit 32 displays an itinerary input screen for inputting the itinerary. The input unit 33 receives the input of the itinerary on the itinerary input screen, and transmits the input itinerary to the management device 1 via the communication unit 31 (S13).
　管理装置１において、旅程取得部１３２は、支援者端末３が送信した旅程を取得し、当該支援者端末３の支援者及び旅程を提案する対象の旅行者と関連付けて記憶部１２に記憶させる。旅程送信部１３３は、旅程取得部１３２が取得した旅程を、旅行者端末２に送信する（Ｓ１４）。 In the management device 1, the itinerary acquisition unit 132 acquires the itinerary transmitted by the supporter terminal 3, and stores the itinerary in the storage unit 12 in association with the supporter of the supporter terminal 3 and the traveler who proposes the itinerary. The itinerary transmission unit 133 transmits the itinerary acquired by the itinerary acquisition unit 132 to the traveler terminal 2 (S14).
　旅行者端末２において、表示部２２は、管理装置１が送信した旅程を含む旅程表示画面を表示する。入力部２３は、旅程表示画面において旅行者が旅程を承認したことを示す操作を受け付け、旅行者が旅程を承認したことを示す承認情報を、通信部２１を介して管理装置１に送信する（Ｓ１５）。 In the traveler terminal 2, the display unit 22 displays an itinerary display screen including the itinerary transmitted by the management device 1. The input unit 23 accepts an operation indicating that the traveler has approved the itinerary on the itinerary display screen, and transmits approval information indicating that the traveler has approved the itinerary to the management device 1 via the communication unit 21 ( S15).
　管理装置１において、請求情報送信部１３４は、旅行者端末２において旅程が承認された場合に、支援者端末３から、旅行者が支援者に支払う料金を示す支援者請求情報を受信し、受信した支援者請求情報を旅行者端末２に転送してもよい。旅行者端末２において、表示部２２は、管理装置１が送信した支援者請求情報を表示する。さらに管理装置１は、旅行者端末２の入力部２３において入力された情報に基づいて、支援者請求情報が示す料金の決済を行ってもよい。 In the management device 1, the billing information transmission unit 134 receives the supporter billing information indicating the fee paid by the traveler to the supporter from the supporter terminal 3 when the itinerary is approved by the traveler terminal 2, and receives the supporter billing information. The supporter billing information may be transferred to the traveler terminal 2. In the traveler terminal 2, the display unit 22 displays the supporter billing information transmitted by the management device 1. Furthermore, the management device 1 may settle the charge indicated by the supporter billing information based on the information input in the input unit 23 of the traveler terminal 2.
　支援者端末３の入力部３３が、支援者から依頼情報の作成を開始するための所定の操作を受け付けると、管理装置１の旅程指定部１３５は、依頼情報を作成する対象の旅程の選択を支援者から受け付けるために、記憶部１２において当該支援者端末３の支援者に関連付けられた一又は複数の旅程を取得する。旅程指定部１３５は、取得した一又は複数の旅程を、支援者端末３に送信する（Ｓ１６）。 When the input unit 33 of the supporter terminal 3 receives a predetermined operation for starting the creation of request information from the supporter, the itinerary designating unit 135 of the management device 1 selects the itinerary for which the request information is created. In order to accept from the supporter, the storage unit 12 acquires one or a plurality of itineraries associated with the supporter of the supporter terminal 3. The itinerary designating unit 135 transmits one or a plurality of acquired itineraries to the supporter terminal 3 (S16).
　支援者端末３において、表示部３２は、管理装置１が送信した旅程を含む旅程選択画面を表示する。入力部３３は、旅程選択画面において旅程を選択する操作を受け付け、選択された旅程（旅程の全体又は旅程の識別情報）を、通信部３１を介して管理装置１に送信する（Ｓ１７）。管理装置１において、旅程指定部１３５は、支援者端末３が送信した情報に基づいて、依頼情報を作成する対象の旅程の選択を受け付ける。 On the supporter terminal 3, the display unit 32 displays an itinerary selection screen including the itinerary transmitted by the management device 1. The input unit 33 accepts an operation for selecting an itinerary on the itinerary selection screen, and transmits the selected itinerary (entire itinerary or itinerary identification information) to the management device 1 via the communication unit 31 (S17). In the management device 1, the itinerary designating unit 135 receives selection of an itinerary for which request information is created, based on the information transmitted by the supporter terminal 3.
　旅程指定部１３５は、依頼情報を送信する相手の提供者の指定を支援者から受け付けるために、記憶部１２に予め記憶された提供者情報を取得する。旅程指定部１３５は、取得した一又は複数の提供者の提供者情報を、支援者端末３に送信する。支援者端末３において、表示部３２は、管理装置１が送信した提供者情報を含む提供者指定画面を表示する。入力部３３は、提供者指定画面において提供者を指定する操作を受け付け、指定された提供者の識別情報を、通信部３１を介して管理装置１に送信する（Ｓ１８）。管理装置１において、旅程指定部１３５は、支援者端末３が送信した識別情報に基づいて、依頼情報を送信する相手の提供者の指定を受け付ける。 The itinerary designating unit 135 acquires the provider information stored in advance in the storage unit 12 in order to accept the designation of the provider of the other party who transmits the request information from the supporter. The itinerary designating unit 135 transmits the acquired provider information of one or more providers to the supporter terminal 3. In the supporter terminal 3, the display unit 32 displays a provider designation screen including the provider information transmitted by the management device 1. The input unit 33 accepts the operation of designating the provider on the provider designation screen, and transmits the identification information of the designated provider to the management device 1 via the communication unit 31 (S18). In the management device 1, the itinerary designating unit 135 accepts the designation of the provider of the other party who transmits the request information, based on the identification information transmitted by the supporter terminal 3.
　旅程指定部１３５は、選択された旅程の少なくとも一部の指定を支援者から受け付けるために、選択された旅程を、支援者端末３に送信する。支援者端末３において、表示部３２は、管理装置１が送信した旅程を含む旅程指定画面を表示する。入力部３３は、旅程指定画面において旅程の少なくとも一部の指定を受け付け、指定された旅程の少なくとも一部を、通信部３１を介して管理装置１に送信する（Ｓ１９）。管理装置１において、旅程指定部１３５は、支援者端末３が送信した、選択された旅程の少なくとも一部を取得する。 The itinerary designating unit 135 transmits the selected itinerary to the supporter terminal 3 in order to accept the designation of at least part of the selected itinerary from the supporter. In the supporter terminal 3, the display unit 32 displays the itinerary specification screen including the itinerary transmitted by the management device 1. The input unit 33 receives the designation of at least a part of the itinerary on the itinerary designation screen, and transmits at least a part of the designated itinerary to the management device 1 via the communication unit 31 (S19). In the management device 1, the itinerary designating unit 135 acquires at least a part of the selected itinerary transmitted by the supporter terminal 3.
　依頼情報送信部１３６は、指定された提供者に商品又はサービスの提供を依頼するための依頼情報を、指定された提供者の提供者端末４に送信する（Ｓ２０）。依頼情報は、旅程指定部１３５が取得した選択された旅程の少なくとも一部を含む。提供者端末４において、表示部４２は、管理装置１が送信した依頼情報を含む請求情報入力画面を表示する。 The request information transmission unit 136 transmits request information for requesting the designated provider to provide the product or service to the provider terminal 4 of the designated provider (S20). The request information includes at least a part of the selected itinerary acquired by the itinerary designating unit 135. In the provider terminal 4, the display unit 42 displays the billing information input screen including the request information transmitted by the management device 1.
　入力部４３は、請求情報入力画面において提供者請求情報の入力を受け付け、入力された提供者請求情報を、通信部４１を介して管理装置１に送信する（Ｓ２１）。管理装置１において、請求情報受信部１３７は、提供者端末４が送信した提供者請求情報を受信し、当該提供者端末４の提供者、提供者請求情報に対応する旅程の少なくとも一部、当該旅程を作成した支援者、及び当該旅程に関連付けられた旅行者と関連付けて記憶部１２に記憶させる。 The input unit 43 accepts the input of the provider billing information on the billing information input screen, and transmits the inputted provider billing information to the management device 1 via the communication unit 41 (S21). In the management device 1, the billing information receiving unit 137 receives the provider billing information transmitted from the provider terminal 4, and at least a part of the provider of the provider terminal 4 and the itinerary corresponding to the provider billing information, The storage unit 12 stores the itinerary in association with the supporter who created the itinerary and the traveler associated with the itinerary.
　請求情報送信部１３４は、請求情報受信部１３７が受信した提供者請求情報を、当該提供者請求情報に関連付けられた旅程の少なくとも一部とともに、当該提供者請求情報に関連付けられた支援者の支援者端末３に送信する（Ｓ２２）。支援者端末３において、表示部３２は、管理装置１が送信した提供者請求情報を含む請求情報編集画面を表示する。 The billing information transmitting unit 134 supports the provider billing information received by the billing information receiving unit 137 together with at least a part of the itinerary associated with the provider billing information, and assists the supporter associated with the provider billing information. It transmits to the person terminal 3 (S22). In the supporter terminal 3, the display unit 32 displays a billing information edit screen including the provider billing information transmitted by the management device 1.
　入力部３３は、請求情報編集画面において提供者請求情報の編集（例えば翻訳文字列の付加）を受け付け、編集された提供者請求情報を、通信部３１を介して管理装置１に送信する（Ｓ２３）。管理装置１において、請求情報受信部１３７は、支援者端末３が送信した提供者請求情報を取得する。請求情報送信部１３４は、請求情報受信部１３７が受信した提供者請求情報を、当該提供者請求情報に関連付けられた旅程の少なくとも一部とともに、当該提供者請求情報に関連付けられた旅行者の旅行者端末２に送信する（Ｓ２４）。 The input unit 33 accepts editing of the provider billing information (for example, addition of a translated character string) on the billing information editing screen, and transmits the edited provider billing information to the management device 1 via the communication unit 31 (S23). ). In the management device 1, the billing information receiving unit 137 acquires the provider billing information transmitted by the supporter terminal 3. The billing information transmitting unit 134 includes the provider billing information received by the billing information receiving unit 137, together with at least a part of the itinerary associated with the provider billing information, and the travel of the traveler associated with the provider billing information. It transmits to the person terminal 2 (S24).
　旅行者端末２において、表示部２２は、管理装置１又は提供者端末４が送信した提供者請求情報を含む請求情報表示画面を表示する。さらに管理装置１は、旅行者端末２において提供者請求情報が承認された場合に、旅行者端末２の入力部２３において入力された情報に基づいて、提供者請求情報が示す料金の決済を行ってもよい。 In the traveler terminal 2, the display unit 22 displays a billing information display screen including the provider billing information transmitted by the management device 1 or the provider terminal 4. Furthermore, when the provider terminal 2 approves the provider billing information, the management device 1 performs settlement of the charge indicated by the provider terminal billing information based on the information input in the input unit 23 of the traveler terminal 2. May be.
［実施形態の効果］
　本実施形態に係る管理システムＳにおいて、管理装置１は、支援者端末３において作成された旅行者の旅程を取得し、取得した旅程の少なくとも一部を含む依頼情報を提供者端末４に送信する。その後、管理装置１は、提供者端末４において依頼情報に基づいて作成された請求情報を、旅行者端末２又は支援者端末３に送信する。そのため、旅行者は商品又はサービスの提供を受けるために旅程を改めて提供者と相談して決める必要がない。これにより、管理システムＳは、旅行者が旅行中に提供者から商品又はサービスの提供を受けるための旅行者の負担を軽減できる。また、提供者は、旅行者に提供する商品又はサービスを決定するために旅行者と相談して合意を取る必要がないため、管理システムＳは、旅行者に商品又はサービスを提供するための提供者の負担を軽減できる。 [Effect of Embodiment]
In the management system S according to the present embodiment, the management device 1 acquires the traveler's itinerary created in the supporter terminal 3, and transmits request information including at least a part of the acquired itinerary to the provider terminal 4. .. After that, the management device 1 transmits the billing information created by the provider terminal 4 based on the request information to the traveler terminal 2 or the supporter terminal 3. Therefore, the traveler does not need to consult with the provider again to decide the itinerary in order to receive the goods or services. As a result, the management system S can reduce the burden on the traveler when the traveler receives the product or service from the provider during the trip. Further, since the provider does not need to consult with the traveler to obtain an agreement in order to determine the product or service to be provided to the traveler, the management system S provides the traveler to provide the product or service. The burden on the person can be reduced.
　以上、本発明を実施の形態を用いて説明したが、本発明の技術的範囲は上記実施の形態に記載の範囲には限定されず、その要旨の範囲内で種々の変形及び変更が可能である。例えば、装置の全部又は一部は、任意の単位で機能的又は物理的に分散・統合して構成することができる。また、複数の実施の形態の任意の組み合わせによって生じる新たな実施の形態も、本発明の実施の形態に含まれる。組み合わせによって生じる新たな実施の形態の効果は、もとの実施の形態の効果を併せ持つ。 Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist thereof. is there. For example, all or part of the apparatus can be functionally or physically distributed/integrated in arbitrary units. Further, a new embodiment that occurs due to an arbitrary combination of a plurality of embodiments is also included in the embodiment of the present invention. The effect of the new embodiment produced by the combination also has the effect of the original embodiment.
　管理装置１、旅行者端末２、支援者端末３及び提供者端末４のプロセッサは、図１５に示す管理方法に含まれる各ステップ（工程）の主体となる。すなわち、管理装置１、旅行者端末２、支援者端末３及び提供者端末４のプロセッサは、図１５に示す管理方法を実行するためのプログラムを記憶部から読み出し、該プログラムを実行して管理システムＳの各部を制御することによって、図１５に示す管理方法を実行する。図１５に示す管理方法に含まれるステップは一部省略されてもよく、ステップ間の順番が変更されてもよく、複数のステップが並行して行われてもよい。 The processor of the management device 1, the traveler terminal 2, the supporter terminal 3, and the provider terminal 4 is the main body of each step (process) included in the management method shown in FIG. That is, the processors of the management device 1, the traveler terminal 2, the supporter terminal 3, and the provider terminal 4 read out the program for executing the management method shown in FIG. 15 from the storage unit and execute the program to execute the management system. By controlling each part of S, the management method shown in FIG. 15 is executed. Some steps included in the management method shown in FIG. 15 may be omitted, the order of steps may be changed, and a plurality of steps may be performed in parallel.
Ｓ　管理システム
１　管理装置
１３　制御部
１３１　支援者選択受付部
１３２　旅程取得部
１３３　旅程送信部
１３４　請求情報送信部
１３５　旅程指定部
１３６　依頼情報送信部
１３７　請求情報受信部
２　旅行者端末
２１　通信部
２２　表示部
２３　入力部
３　支援者端末
３１　通信部
３２　表示部
３３　入力部
４　提供者端末
４１　通信部
４２　表示部
４３　入力部

  S management system 1 management device 13 control unit 131 supporter selection reception unit 132 itinerary acquisition unit 133 itinerary transmission unit 134 billing information transmission unit 135 itinerary designation unit 136 request information transmission unit 137 billing information reception unit 2 traveler terminal 21 communication unit 22 Display unit 23 Input unit 3 Supporter terminal 31 Communication unit 32 Display unit 33 Input unit 4 Provider terminal 41 Communication unit 42 Display unit 43 Input unit

Claims (17)

  1. 　旅行者を支援する支援者が利用する支援者端末から、前記旅行者の旅程を取得する旅程取得部と、
    　前記旅行者に商品又はサービスを提供する提供者が利用する提供者端末に、前記提供者に前記商品又はサービスの提供を依頼するための、前記旅程の少なくとも一部を含む依頼情報を送信する依頼情報送信部と、
    　前記提供者端末から、前記依頼情報が含む前記旅程の少なくとも一部において前記提供者が前記商品又はサービスを前記旅行者に提供するための料金を示す提供者請求情報を受信する請求情報受信部と、
    　前記支援者端末又は前記旅行者が利用する旅行者端末に、前記提供者請求情報を送信する請求情報送信部と、
    　を有する、管理装置。     An itinerary acquisition unit for acquiring the itinerary of the traveler from a supporter terminal used by a supporter who supports the traveler;
    Request to send request information including at least a part of the itinerary to a provider terminal used by a provider who provides a product or service to the traveler to request the provider to provide the product or service An information transmitter,
    A billing information receiving unit that receives, from the provider terminal, provider billing information indicating a fee for the provider to provide the traveler with the product or service in at least a part of the itinerary included in the request information; ,
    A billing information transmitting unit for transmitting the provider billing information to the supporter terminal or the traveler terminal used by the traveler,
    A management device.
  2. 　前記支援者端末から、前記旅程の少なくとも一部の指定を受け付ける旅程指定部をさらに有する、
    　請求項１に記載の管理装置。     Further comprising an itinerary designating unit that receives designation of at least a part of the itinerary from the supporter terminal,
    The management device according to claim 1.
  3. 　前記依頼情報送信部は、前記支援者端末に表示された前記旅程を転送するための操作領域が操作されたことを条件として、前記依頼情報を前記提供者端末に送信する、
    　請求項１又は２に記載の管理装置。     The request information transmitting unit transmits the request information to the provider terminal on condition that an operation area for transferring the itinerary displayed on the supporter terminal is operated.
    The management device according to claim 1 or 2.
  4. 　前記依頼情報送信部は、前記支援者端末に表示された車両を手配するための前記操作領域が操作されたことを条件として、前記旅程において前記車両を使用する少なくとも一部を含む前記依頼情報を前記提供者端末に送信する、
    　請求項３に記載の管理装置。     The request information transmitting unit, when the operation area for arranging the vehicle displayed on the supporter terminal is operated, transmits the request information including at least a part of using the vehicle in the itinerary. Send to the provider terminal,
    The management device according to claim 3.
  5. 　前記依頼情報送信部は、第１の前記商品又はサービスを提供する第１提供者が利用する第１の前記提供者端末と、第２の前記商品又はサービスを提供する第２提供者が利用する第２の前記提供者端末とに、同一の前記旅程に基づいて前記依頼情報を送信する、
    　請求項１から４のいずれか一項に記載の管理装置。     The request information transmission unit is used by a first provider terminal used by a first provider who provides a first product or service and a second provider terminal that provides a second product or service. Transmitting the request information to the second provider terminal based on the same itinerary,
    The management device according to any one of claims 1 to 4.
  6. 　前記依頼情報送信部は、第１の前記提供者端末に前記旅程のうち第１部分を含む第１の前記依頼情報を送信し、第２の前記提供者端末に前記旅程のうち第２部分を含む第２の前記依頼情報を送信する、
    　請求項５に記載の管理装置。     The request information transmission unit transmits the first request information including the first portion of the itinerary to the first provider terminal, and the second provider terminal transmits the second portion of the itinerary to the second provider terminal. Send the second said request information including,
    The management device according to claim 5.
  7. 　前記依頼情報は、第１の前記商品又はサービスとして、前記旅程のうち前記第１部分に沿って前記旅行者を輸送するサービスの提供を依頼するための第１の前記依頼情報を、第１の前記提供者端末に送信する、
    　請求項６に記載の管理装置。     The request information is the first request information for requesting provision of a service for transporting the traveler along the first portion of the itinerary as the first product or service. Send to the provider terminal,
    The management device according to claim 6.
  8. 　前記旅行者端末に、前記旅程を送信する旅程送信部をさらに有し、
    　前記依頼情報送信部は、前記旅程送信部が前記旅程を前記旅行者端末に送信した後に、前記旅行者端末において前記旅程が承認されたことを条件として、前記提供者端末に前記依頼情報を送信する、
    　請求項１から７のいずれか一項に記載の管理装置。     The traveler terminal further includes an itinerary transmission unit that transmits the itinerary,
    The request information transmitting unit transmits the request information to the provider terminal on condition that the itinerary is approved by the traveler terminal after the itinerary transmitting unit transmits the itinerary to the traveler terminal. To do
    The management device according to any one of claims 1 to 7.
  9. 　前記請求情報送信部は、前記旅行者端末に、前記提供者請求情報と、前記支援者に支払う料金を示す支援者請求情報とを送信する、
    　請求項１から８のいずれか一項に記載の管理装置。     The billing information transmitting unit transmits, to the traveler terminal, the provider billing information and supporter billing information indicating a fee paid to the supporter,
    The management device according to any one of claims 1 to 8.
  10. 　前記旅行者端末から、前記支援者の選択を受け付ける支援者選択受付部をさらに有し、
    　前記旅程取得部は、前記旅行者端末において選択された前記支援者の前記支援者端末から、前記旅程を取得する、
    　請求項１から９のいずれか一項に記載の管理装置。     From the traveler terminal, further having a supporter selection receiving unit that receives the selection of the supporter,
    The itinerary acquisition unit acquires the itinerary from the supporter terminal of the supporter selected in the traveler terminal,
    The management device according to any one of claims 1 to 9.
  11. 　前記依頼情報送信部は、前記旅行者端末と前記支援者端末との間で前記旅程が決定された後に、前記依頼情報を前記提供者端末に送信する、
    　請求項１から１０のいずれか一項に記載の管理装置。     The request information transmitting unit transmits the request information to the provider terminal after the itinerary is determined between the traveler terminal and the supporter terminal,
    The management device according to any one of claims 1 to 10.
  12. 　前記依頼情報送信部は、前記提供者端末に、前記提供者が使用可能な言語に翻訳した前記依頼情報を送信する、
    　請求項１から１１のいずれか一項に記載の管理装置。     The request information transmitting unit transmits the request information translated into a language usable by the provider to the provider terminal,
    The management device according to any one of claims 1 to 11.
  13. 　前記請求情報送信部は、前記旅行者端末に、前記旅行者が使用可能な言語に翻訳した前記提供者請求情報を送信する、
    　請求項１から１２のいずれか一項に記載の管理装置。     The billing information transmission unit transmits the provider billing information translated into a language usable by the traveler to the traveler terminal,
    The management device according to any one of claims 1 to 12.
  14. 　前記旅程取得部は、前記旅行者が予定している旅行の名称、エリア及び行程を含む前記旅程を取得する、
    　請求項１から１３のいずれか一項に記載の管理装置。     The itinerary acquisition unit acquires the itinerary including the name, area and itinerary of the trip planned by the traveler,
    The management device according to any one of claims 1 to 13.
  15. 　プロセッサが実行する、
    　旅行者を支援する支援者が利用する支援者端末から、前記旅行者の旅程を取得するステップと、
    　前記旅行者に商品又はサービスを提供する提供者が利用する提供者端末に、前記提供者に前記商品又はサービスの提供を依頼するための、前記旅程の少なくとも一部を含む依頼情報を送信するステップと、
    　前記提供者端末から、前記依頼情報が含む前記旅程の少なくとも一部において前記提供者が前記商品又はサービスを前記旅行者に提供するための料金を示す提供者請求情報を受信するステップと、
    　前記支援者端末又は前記旅行者が利用する旅行者端末に、前記提供者請求情報を送信するステップと、
    　を有する、管理方法。     The processor executes,
    Acquiring the itinerary of the traveler from a supporter terminal used by a supporter who supports the traveler,
    A step of transmitting request information including at least a part of the itinerary for requesting the provider to provide the goods or services to a provider terminal used by a provider who provides the goods or services to the traveler When,
    Receiving, from the provider terminal, provider billing information indicating a fee for the provider to provide the traveler with the product or service in at least a part of the itinerary included in the request information;
    Transmitting the provider billing information to the supporter terminal or a traveler terminal used by the traveler,
    Management method.
  16. 　旅行者に商品又はサービスを提供する提供者が利用する提供者端末と、
    　前記提供者端末と通信可能な管理装置と、
    　を含み、
    　前記管理装置は、
    　　前記旅行者を支援する支援者が利用する支援者端末から、前記旅行者の旅程を取得する旅程取得部と、
    　　前記提供者端末に、前記提供者に前記商品又はサービスの提供を依頼するための、前記旅程の少なくとも一部を含む依頼情報を送信する依頼情報送信部と、
    　　前記提供者端末から、前記依頼情報が含む前記旅程の少なくとも一部において前記提供者が前記商品又はサービスを前記旅行者に提供するための料金を示す提供者請求情報を受信する請求情報受信部と、
    　　前記支援者端末又は前記旅行者が利用する旅行者端末に、前記提供者請求情報を送信する請求情報送信部と、
    　を有し、
    　前記提供者端末は、
    　　前記管理装置が送信した依頼情報を表示する表示部と、
    　　前記管理装置に、前記提供者請求情報を送信する通信部と、
    　を有する、管理システム。     A provider terminal used by a provider who provides goods or services to travelers,
    A management device capable of communicating with the provider terminal,
    Including
    The management device is
    An itinerary acquisition unit that acquires the itinerary of the traveler from a supporter terminal used by a supporter who supports the traveler;
    A request information transmitting unit that transmits request information including at least a part of the itinerary to the provider terminal for requesting the provider to provide the goods or services;
    A billing information receiving unit that receives, from the provider terminal, provider billing information indicating a fee for the provider to provide the traveler with the product or service in at least a part of the itinerary included in the request information; ,
    A billing information transmitting unit for transmitting the provider billing information to the supporter terminal or the traveler terminal used by the traveler,
    Have
    The provider terminal is
    A display unit that displays the request information transmitted by the management device;
    A communication unit for transmitting the provider billing information to the management device;
    Having a management system.
  17. 　旅行者に商品又はサービスを提供する提供者が利用する提供者端末と、
    　前記提供者端末と通信可能な管理装置と、
    　を含み、
    　前記管理装置は、
    　　前記旅行者を支援する支援者が利用する支援者端末から、前記旅行者の旅程を取得する旅程取得部と、
    　　前記提供者端末に、前記提供者に前記商品又はサービスの提供を依頼するための、前記旅程の少なくとも一部を含む依頼情報を送信する依頼情報送信部と、
    　を有し、
    　前記提供者端末は、
    　　前記管理装置が送信した依頼情報を表示する表示部と、
    　前記依頼情報が含む前記旅程の少なくとも一部において前記提供者が前記商品又はサービスを前記旅行者に提供するための料金を示す提供者請求情報の入力を受け付ける入力部と、
    　　前記旅行者が利用する旅行者端末に、前記提供者請求情報を送信する通信部と、
    　を有する、管理システム。     A provider terminal used by a provider who provides goods or services to travelers,
    A management device capable of communicating with the provider terminal,
    Including
    The management device is
    An itinerary acquisition unit that acquires the itinerary of the traveler from a supporter terminal used by a supporter who supports the traveler;
    A request information transmitting unit that transmits request information including at least a part of the itinerary to the provider terminal for requesting the provider to provide the goods or services;
    Have
    The provider terminal is
    A display unit that displays the request information transmitted by the management device;
    An input unit that accepts input of provider billing information indicating a fee for the provider to provide the traveler with the product or service in at least a part of the itinerary included in the request information,
    A communication unit that transmits the provider billing information to a traveler terminal used by the traveler,
    Having a management system.
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