WO2019161651A1 - 无人售货方法及装置 - Google Patents

无人售货方法及装置 Download PDF

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Publication number
WO2019161651A1
WO2019161651A1 PCT/CN2018/102708 CN2018102708W WO2019161651A1 WO 2019161651 A1 WO2019161651 A1 WO 2019161651A1 CN 2018102708 W CN2018102708 W CN 2018102708W WO 2019161651 A1 WO2019161651 A1 WO 2019161651A1
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WO
WIPO (PCT)
Prior art keywords
customer
information
settled
payment
item
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PCT/CN2018/102708
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English (en)
French (fr)
Inventor
冯新宇
梁瀚君
Original Assignee
广州逗号智能零售有限公司
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Priority to SG11201811052QA priority Critical patent/SG11201811052QA/en
Publication of WO2019161651A1 publication Critical patent/WO2019161651A1/zh

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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/12—Cash registers electronically operated
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/401—Transaction verification
    • G06Q20/4014—Identity check for transactions
    • G06Q20/40145—Biometric identity checks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G06Q20/208—Input by product or record sensing, e.g. weighing or scanner processing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/42—Confirmation, e.g. check or permission by the legal debtor of payment
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C9/00—Individual registration on entry or exit
    • G07C9/30—Individual registration on entry or exit not involving the use of a pass
    • G07C9/32—Individual registration on entry or exit not involving the use of a pass in combination with an identity check
    • G07C9/37—Individual registration on entry or exit not involving the use of a pass in combination with an identity check using biometric data, e.g. fingerprints, iris scans or voice recognition
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C9/00—Individual registration on entry or exit
    • G07C9/30—Individual registration on entry or exit not involving the use of a pass
    • G07C9/38—Individual registration on entry or exit not involving the use of a pass with central registration
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/0036—Checkout procedures
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G3/00—Alarm indicators, e.g. bells
    • G07G3/003—Anti-theft control

Definitions

  • the present invention relates to the field of intelligent control technologies, and in particular to a method and device for unmanned sales.
  • an object of embodiments of the present invention is to provide an unmanned sales method and apparatus, which can realize unattended sales, reduce labor costs, and can also contact the goods and understand the goods. After deciding whether to purchase, this enhances the customer's shopping experience.
  • An embodiment of the present invention provides an unattended method for an unattended system, the method comprising:
  • control exit door is opened for the customer to leave.
  • the embodiment of the invention further provides an unmanned vending device, which is applied to an unmanned vending system, the device comprising:
  • An access module configured to collect a biometric feature of the customer when the customer is at the entrance of the shopping space, and determine whether to open the entrance door according to the biometric feature
  • a behavior collection module configured to collect behavior information of the customer during the shopping process after determining to open the entrance gate, and determine whether an abnormality occurs according to the behavior information
  • a prompting module configured to broadcast an abnormality prompt information when an abnormality occurs
  • a product identification module configured to acquire image information and weight information of the goods to be settled when the product settlement is required, and identify the goods to be settled according to the image information and the weight information to obtain the goods to be settled
  • a settlement module configured to generate a shopping list according to the obtained product information, display the shopping list, and identify a payment confirmation action of the customer to complete the payment;
  • the access module is further configured to control the exit door to open for the customer to leave after the payment is completed.
  • the present invention has the following beneficial effects:
  • Embodiments of the present invention provide a method and apparatus for unmanned sales.
  • the method is applied to an unattended system.
  • the customer is at the entrance of the shopping space, it is determined whether to open the entrance door based on the biometric characteristics of the collected customer. After determining that the entrance door needs to be opened, the entrance door is opened for the customer to enter.
  • the behavior information of the customer during the shopping process is collected, and whether the abnormality occurs is determined according to the behavior information. If it is determined that an abnormality has occurred, the abnormality prompt information is broadcast.
  • the image information and the weight information of the goods to be settled are obtained, and the goods to be settled are identified according to the image information and the weight information to obtain the product information of the goods to be settled.
  • a shopping list is generated based on the obtained product information, and the shopping list is displayed, and the customer's payment confirmation action is identified to complete the payment.
  • the control exit door is opened for the customer to leave. Thereby, the entrance door and the exit door are controlled by identifying the customer identity, so that the customer can enter or leave the shopping space.
  • the customer can know the purchase after understanding the product in the shopping space, and during the shopping process, the abnormal behavior can be found in time through the behavior information collection.
  • the payment is completed without requiring the user to use any smart device, which reduces the labor cost and enhances the customer's shopping experience.
  • FIG. 1 is a schematic flow chart of an unattended method according to an embodiment of the present invention.
  • FIG. 2 is a schematic flow chart of the sub-steps included in step S110 of FIG. 1.
  • FIG. 3 is a schematic flow chart of the sub-steps included in step S120 of FIG. 1.
  • step S140 of FIG. 1 is a schematic flow chart of sub-steps included in step S140 of FIG. 1.
  • FIG. 5 is a schematic flow chart of the sub-steps included in step S150 of FIG. 1.
  • FIG. 6 is a schematic block diagram of an unmanned merchandise apparatus according to an embodiment of the present invention.
  • Icons 200 - unmanned vending device; 210 - access control module; 220 - behavior acquisition module; 230 - prompt module; 240 - commodity identification module; 250 - settlement module.
  • FIG. 1 is a schematic flow chart of an unattended method according to an embodiment of the present invention. The method is applied to an unattended system. The specific process of the unmanned sales method is elaborated below.
  • Step S110 when the customer is at the entrance of the shopping space, collect the biometric characteristics of the customer, and determine whether to open the entrance door according to the biometric.
  • FIG. 2 is a schematic flow chart of the sub-steps included in step S110 of FIG.
  • Step S110 may include sub-step S111, sub-step S112, and sub-step S113.
  • Sub-step S111 comparing the obtained biometrics with biometrics in the database to determine whether the database includes the obtained biometrics.
  • the biometrics in the database are biometrics of registered customers, the biometrics obtained by comparing the obtained biometrics with the biometrics included in the database can be determined. Whether the customer is a registered user.
  • sub-step S112 is performed.
  • Sub-step S112 it is determined that the entrance door is opened.
  • the database includes the obtained biometrics, indicating that the customer is a registered customer, and the entrance door may be opened to allow the customer to enter the shopping space for shopping.
  • the system may further include an inlet electronic lock disposed at the entrance door for controlling the state of the entrance door, and after the control device determines to open the entrance door, the entrance door may be opened by controlling the inlet electronic lock.
  • sub-step S113 is performed.
  • Sub-step S113 prompting the customer to register, after the registration is completed, saving the registration information to the database and determining to open the entrance door.
  • the database does not include the obtained biometric, indicating that the customer is an unregistered customer. If the unregistered customer enters the shopping space and selects the product, it is not convenient to pay for the product. Therefore, the customer cannot enter the shopping space without the customer registering. When this happens, the customer can be prompted to register via a display.
  • the registration method may be by scanning the two-dimensional code displayed on the display screen, the website address or scanning the two-dimensional code picture set at the entrance door, etc., in the registration process, it is necessary to obtain the biometric characteristics of the customer, and receive the customer's setting about the payment method.
  • the registration information is saved to the database after the registration is completed, and the entrance door is controlled to open.
  • the customer information includes the registration information.
  • the unregistered customer can complete the registration by operating the mobile terminal.
  • the customer information further includes an inbound entry identifier or a normal entry identifier.
  • the normal entry identifier may be added after the corresponding registration information, and if the customer does not exhibit abnormal behavior (for example, damaged goods, stolen goods, etc.) in at least one purchase after registration, the customer The normal entry identifier in the customer information is unchanged. If the customer has an abnormal behavior in at least one purchase performed after registration, the normal entry identifier in the customer information of the customer is updated to the prohibited entry identifier. Alternatively, the reason for prohibiting entry may also be updated to the customer information of the customer.
  • the database includes the biometric feature
  • the customer information of the customer includes the prohibition of the entry ID, it is determined that the entrance door is not opened, and the reason for prohibiting the entry may be notified to the customer. If the customer information of the customer includes a normal entry identifier, it is determined to open the entrance door.
  • Step S120 after determining to open the entrance door, collect behavior information of the customer during the shopping process, and determine whether an abnormality occurs according to the behavior information.
  • FIG. 3 is a schematic flowchart of sub-steps included in step S120 of FIG.
  • Step S120 may include sub-step S121 and sub-step S122.
  • Sub-step S121 obtaining a behavior type according to the behavior information.
  • Sub-step S122 determining whether the customer behavior is abnormal according to the behavior type.
  • a plurality of behavior collectors may be disposed in the shopping space. After the entrance door is opened, the customer enters the shopping space, and the behavior collector obtains the behavior information of the customer during the shopping process.
  • a model for performing behavior recognition may be stored in the control device. After acquiring the behavior information, the control device obtains a behavior type corresponding to the behavior information by using a behavior recognition model.
  • the control device stores a preset abnormal behavior type (for example, stealing goods, damaged goods, leaving goods in unsettled goods, etc.).
  • a preset abnormal behavior type for example, stealing goods, damaged goods, leaving goods in unsettled goods, etc.
  • the behavior type is an abnormal behavior type
  • the behavior type is a preset abnormal behavior
  • the behavior is abnormal.
  • step S130 when an abnormality occurs, the abnormality prompt information is broadcasted.
  • a plurality of playback devices may also be disposed in the shopping space.
  • the control device may control the playback device to play the abnormality prompt information when the behavior of the customer is abnormal. Further, the control device may also only play the abnormality prompt information of the playing device in the area where the customer whose behavior is abnormal. Thereby, the customer is prompted. If the abnormal behavior of the customer still does not stop, the control device may send an abnormality prompt information to the terminal device of the worker, so that the staff member knows the situation.
  • step S140 when the product settlement is required, the image information and the weight information of the goods to be settled are obtained, and the goods to be settled are identified according to the image information and the weight information to obtain the commodity information of the goods to be settled.
  • the system may further include a settlement sensor (eg, a settlement area setting a human body infrared sensor) communicatively coupled to the control device.
  • a settlement sensor eg, a settlement area setting a human body infrared sensor
  • the control device can sense that the customer needs to perform settlement by the electrical signal sent by the settlement sensor.
  • FIG. 4 is a schematic flow chart of the sub-steps included in step S140 of FIG.
  • product data of each commodity is stored in the system, and the product data includes standard weight information and standard image information.
  • the product data is stored in the control device.
  • Step S140 may include sub-step S141, sub-step S142, and sub-step S143.
  • Sub-step S141 the weight information is compared with the standard weight information of each commodity, and the suspected goods to be settled having the same standard weight information and the weight information are selected from all the commodities according to the comparison result.
  • Sub-step S142 calculating image similarity based on the image information and the standard image information of the suspected item to be settled.
  • Sub-step S143 in the at least one of the suspected items to be settled, the suspected item to be settled having the highest image similarity is used as the item to be settled to realize the identification of the item to be settled.
  • the weight information of the item to be settled may be compared with the standard weight information of each item, and the item with the same standard weight information and the weight information may be regarded as a suspected item to be settled. If it is suspected that the goods to be settled are only one, the suspected goods to be settled may be directly used as the goods to be settled, thereby completing the identification of the goods to be settled.
  • the similarity may be calculated according to the standard image information of each of the suspected items to be settled and the item information to be settled, and the suspected items to be settled according to the similarity The item to be settled is determined, thereby completing the identification of the item to be settled.
  • the item to be settled may be identified only according to the image information, or the item to be settled may be identified only according to the weight information. Further, when the item to be settled cannot be identified according to the image information, the item to be settled may be identified in combination with the weight information.
  • the system further stores product information of each product, where the product information corresponds to the product data, and the step of obtaining the product information of the goods to be settled includes:
  • the product information corresponding to the product data of the suspected to-be-settled product having the highest image similarity is searched in the system, and the found product information is used as the commodity information of the commodity to be settled.
  • the product information may include, but is not limited to, a commodity unit price, a product name, and the like.
  • Step S150 Generate a shopping list according to the obtained product information, display the shopping list, and identify a customer's payment confirmation action to complete the payment.
  • the shopping list is generated according to all the obtained commodity information.
  • a display device may be disposed at the settlement area, and after generating the shopping list, the shopping list is sent to the display device for display, so that the customer checks the shopping list.
  • FIG. 5 is a schematic flowchart diagram of sub-steps included in step S150 of FIG.
  • a database is stored in the system, the database including customer information of a registered customer, the customer information including a biometric and a payment account and a preset payment confirmation action corresponding to the biometric.
  • the database is stored in a control device.
  • Step S150 may include sub-step S151, sub-step S152, sub-step S153, and sub-step S154.
  • Sub-step S151 at the time of settlement, the biometrics of the customer are collected.
  • Sub-step S152 obtaining a target payment account and a target preset payment confirmation action according to the collected biometrics and the biometrics in the database.
  • Sub-step S153 the customer's payment confirmation action is compared with the target preset payment confirmation action to determine whether the customer confirms the payment.
  • Sub-step S154 when determining that the customer confirms the payment, deducting the payment amount corresponding to the shopping list from the target payment account according to the shopping list to complete the payment.
  • a payment account and a preset payment confirmation action for determining the payment are set.
  • the biometrics of the customer currently being solved are obtained through the camera or other collection device set in the settlement area.
  • performing a search in the database according to the collected biometrics thereby obtaining the customer information corresponding to the collected biometrics, thereby obtaining a target payment account and The target preset payment confirmation action.
  • the behavior image of the customer is collected to obtain a payment confirmation action of the customer.
  • the payment confirmation operation and the target payment confirmation operation are compared with the customer, and if the payment confirmation operation is the same as the target payment confirmation operation, the customer confirms the payment. In this case, the payment amount corresponding to the shopping list is deducted from the target payment account, whereby the user completes the payment without using any smart device, further enhancing the shopping experience.
  • the information indicating the success of the payment may be displayed by the display device to inform the customer. If the settlement of the settlement is caused by insufficient balance in the payment account or other reasons, the information indicating the failure of payment may be notified by the display device, and the reason for the failure of the payment may also be displayed, so that the customer can make payment by other means.
  • Step S160 after the payment is completed, the control exit door is opened for the customer to leave.
  • the control device receives the notification that the payment is completed. Upon detecting that the customer is about to leave, the control device can control the exit electronic lock of the exit door to open the exit door for the customer to leave.
  • the entrance door and the exit door are opened in a lot of ways, and are not described in detail here.
  • the entrance door and the exit door may be the same door or different doors.
  • FIG. 6 is a block diagram of the unmanned vending apparatus 200 according to an embodiment of the present invention.
  • the unmanned vending apparatus 200 is applied to an unattended system.
  • the unattended device 200 can include an access control module 210, a behavior collection module 220, a prompt module 230, a commodity identification module 240, and a settlement module 250.
  • the access control module 210 is configured to collect a biometric feature of the customer when the customer is at the entrance of the shopping space, and determine whether to open the entrance door according to the biometric feature.
  • the system stores a database
  • the database includes customer information of a registered customer
  • the customer information includes a biometric feature
  • the access control module 210 collects a customer when the customer is at the entrance of the shopping space.
  • Biometrics, and determining whether to open the entrance door based on the biometric features includes:
  • the database includes the biometric feature, determining to open the entrance door
  • the customer is prompted to register, and after the registration is completed, the registration information is saved to the database and the opening gate is determined to be opened.
  • the customer information of the database may further include a prohibited entry identifier or a normal entry identifier
  • the access control module 210 collects the biometric characteristics of the customer when the customer is at the entrance of the shopping space, and determines according to the biological feature.
  • the way to open the entrance door also includes:
  • the database includes the biometric, if the customer information of the customer includes prohibiting the inbound identification, it is determined that the entrance door is not opened;
  • the database includes the biometric
  • the customer information of the customer includes a normal entry identifier, it is determined to open the entrance gate.
  • the access control module 210 is configured to perform step S110 in FIG. 1.
  • step S110 in FIG. 1 For a detailed description of the access control module 210, reference may be made to the description of step S110 in FIG.
  • the behavior collection module 220 is configured to collect behavior information of the customer during the shopping process after determining to open the entrance gate, and determine whether an abnormality occurs according to the behavior information.
  • the behavior collection module 220 collects behavior information of the customer during the shopping process, and determines whether an abnormality occurs according to the behavior information, including:
  • Whether the customer behavior is abnormal according to the behavior type is determined.
  • the behavior collection module 220 is configured to perform step S120 in FIG. 1 .
  • the behavior collection module 220 reference may be made to the description of step S120 in FIG. 1 .
  • the prompting module 230 is configured to broadcast abnormality prompt information when an abnormality occurs.
  • the prompting module 230 is configured to perform step S130 in FIG. 1.
  • the prompting module 230 For a detailed description of the prompting module 230, reference may be made to the description of step S130 in FIG.
  • the product identification module 240 is configured to acquire image information and weight information of the goods to be settled when the product settlement is required, and identify the goods to be settled according to the image information and the weight information to obtain the goods to be settled. Product information.
  • the system stores product data of each product, the product data includes standard weight information and standard image information, and the product identification module 240 is configured to compare the image information and the weight information according to the image data.
  • the ways in which the settled goods are identified are:
  • the suspected item to be settled having the highest image similarity is used as the item to be settled to realize the identification of the item to be settled.
  • the system further stores product information of each product, where the product information corresponds to the product data, and the manner in which the product identification module 240 obtains the product information of the goods to be settled includes:
  • the product information corresponding to the product data of the suspected to-be-settled product having the highest image similarity is searched in the system, and the found product information is used as the commodity information of the commodity to be settled.
  • the item identification module 240 is configured to perform step S140 in FIG. 1.
  • step S140 the item identification module 240
  • FIG. 1 For a detailed description of the item identification module 240, reference may be made to the description of step S140 in FIG.
  • the settlement module 250 is configured to generate a shopping list according to the obtained product information, display the shopping list, and identify a payment confirmation action of the customer to complete the payment.
  • the customer information further includes a payment account and a preset payment confirmation action corresponding to the biometric
  • the manner in which the settlement module 250 identifies the payment confirmation action of the customer to complete the payment includes:
  • the payment amount corresponding to the shopping list is deducted from the target payment account based on the shopping list to complete the payment.
  • the settlement module 250 is configured to perform step S150 in FIG. 1.
  • step S150 in FIG. 1 For a detailed description of the settlement module 250, reference may be made to the description of step S150 in FIG.
  • the access control module 210 is further configured to control the exit door to open for the customer to leave after the payment is completed.
  • the access control module 210 is further configured to perform step S160 in FIG. 1.
  • step S160 in FIG. 1 For a detailed description of the access control module 210, reference may also be made to the description of step S160 in FIG.
  • the embodiments of the present invention provide a method and device for unmanned sales.
  • the method is applied to an unattended system.
  • the customer is at the entrance of the shopping space, it is determined whether to open the entrance door based on the biometric characteristics of the collected customer. After determining that the entrance door needs to be opened, the entrance door is opened for the customer to enter.
  • the behavior information of the customer during the shopping process is collected, and whether the abnormality occurs is determined according to the behavior information. If it is determined that an abnormality has occurred, the abnormality prompt information is broadcast.
  • the image information and the weight information of the goods to be settled are obtained, and the goods to be settled are identified according to the image information and the weight information to obtain the product information of the goods to be settled.
  • a shopping list is generated based on the obtained product information, and the shopping list is displayed, and the customer's payment confirmation action is identified to complete the payment.
  • the control exit door is opened for the customer to leave. Thereby, the entrance door and the exit door are controlled by identifying the customer identity, so that the customer can enter or leave the shopping space.
  • the customer can know the purchase after understanding the product in the shopping space, and during the shopping process, the abnormal behavior can be found in time through the behavior information collection.
  • the payment is completed without requiring the user to use any smart device, which reduces the labor cost and enhances the customer's shopping experience.
  • the customer if the customer is an unregistered customer, the customer only needs to perform the registration operation and confirm the payment action to complete the purchase, and the registered customer can confirm the payment action.
  • the whole process does not require other intelligent terminal devices, and at the same time avoids the situation that the current manual settlement waiting time is long, and improves the shopping experience of the customer.

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  • Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
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  • Finance (AREA)
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Abstract

一种无人售货方法及装置。在顾客处于购物空间入口处时，采集顾客的生物特征，并根据生物特征判断是否打开入口门（S110）；在判定打开入口门后，采集顾客在购物过程中的行为信息，并根据行为信息判断是否发生异常（S120）；在发生异常时，广播异常提示信息（S130）；在需要进行商品结算时，获取待结算商品的图像信息及重量信息，并根据图像信息及重量信息对待结算商品进行识别，以获得待结算商品的商品信息（S140）；根据获得的商品信息生成购物清单，并将购物清单进行显示，及识别顾客的支付确认动作以完成支付（S150）；在支付完成后，控制出口门打开以便顾客离开（S160）。由此，在无工作人员的情况下也可完成整个购物流程，降低了人力成本，提升了顾客的购物体验。

Description

无人售货方法及装置 技术领域
本发明涉及智能控制技术领域，具体而言，涉及一种无人售货方法及装置。
背景技术
目前，超市、便利店等都是采用人工+***的方式，顾客需要在工作人员的服务下才能完成整个购物流程，这种方式存在人力资源成本高的不足。虽然现在也出现了自动售货机，实现了无人售货，但是这种方式售卖的货品比较单一，并且货品封闭在柜体内，顾客不能先对货品了解后再决定是否购买。
发明内容
为了克服现有技术中的上述不足，本发明实施例的目的在于提供一种无人售货方法及装置，其能够实现无人售货，降低人力成本，并且顾客还可以接触货品，对货品了解后再决定是否购买，由此提升了顾客的购物体验。
本发明实施例提供一种无人售货方法，应用于无人售货***，所述方法包括：
在顾客处于购物空间入口处时，采集顾客的生物特征，并根据所述生物特征判断是否打开入口门；
在判定打开入口门后，采集顾客在购物过程中的行为信息，并根据所述行为信息判断是否发生异常；
在发生异常时，广播异常提示信息；
在需要进行商品结算时，获取待结算商品的图像信息及重量信息，并根据所述图像信息及重量信息对所述待结算商品进行识别，以获得所述待结算商品的商品信息；
根据获得的所述商品信息生成购物清单，并将所述购物清单进行显示，及识别顾客的支付确认动作以完成支付；
在支付完成后，控制出口门打开以便顾客离开。
本发明实施例还提供一种无人售货装置，应用于无人售货***，所述装置包括：
门禁模块，用于在顾客处于购物空间入口处时，采集顾客的生物特征，并根据所述生物特征判断是否打开入口门；
行为采集模块，用于在判定打开入口门后，采集顾客在购物过程中的行为信息，并 根据所述行为信息判断是否发生异常；
提示模块，用于在发生异常时，广播异常提示信息；
商品识别模块，用于在需要进行商品结算时，获取待结算商品的图像信息及重量信息，并根据所述图像信息及重量信息对所述待结算商品进行识别，以获得所述待结算商品的商品信息；
结算模块，用于根据获得的所述商品信息生成购物清单，并将所述购物清单进行显示，及识别顾客的支付确认动作以完成支付；
所述门禁模块，还用于在支付完成后，控制出口门打开以便顾客离开。
相对于现有技术而言，本发明具有以下有益效果：
本发明实施例提供一种无人售货方法及装置。所述方法应用于无人售货***。在顾客处于购物空间入口处时，根据采集的顾客的生物特征判断是否打开入口门。在判定需要打开入口门后，将入口门打开以便顾客进入。在顾客进入购物空间后，采集顾客在购物过程中的行为信息，并根据所述行为信息判断是否发生异常。若判定发生异常，则广播异常提示信息。在需要进行商品结算时，获取待结算商品的图像信息及重量信息，并根据所述图像信息及重量信息对所述待结算商品进行识别，以获得所述待结算商品的商品信息。根据获得的所述商品信息生成购物清单，并将所述购物清单进行显示，及识别顾客的支付确认动作以完成支付。在支付完成后，控制出口门打开以便顾客离开。由此，通过识别顾客身份对入口门及出口门进行控制，便于顾客进入或离开购物空间。顾客可以在购物空间内对商品进行了解后再确定是否购买，并且在购物过程中，通过行为信息采集也可以及时发现异常行为。在顾客选定好商品后，在不需要用户使用任何智能设备的情况下完成支付，降低了人力成本，提升了顾客的购物体验。
为使发明的上述目的、特征和优点能更明显易懂，下文特举本发明较佳实施例，并配合所附附图，作详细说明如下。
附图说明
为了更清楚地说明本发明实施例的技术方案，下面将对实施例中所需要使用的附图作简单地介绍，应当理解，以下附图仅示出了本发明的某些实施例，因此不应被看作是对范围的限定，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他相关的附图。
图1是本发明实施例提供的无人售货方法的流程示意图。
图2是图1中步骤S110包括的子步骤的流程示意图。
图3是图1中步骤S120包括的子步骤的流程示意图。
图4是图1中步骤S140包括的子步骤的流程示意图。
图5是图1中步骤S150包括的子步骤的流程示意图。
图6是本发明实施例提供的无人售货装置的方框示意图。
图标：200-无人售货装置；210-门禁模块；220-行为采集模块；230-提示模块；240-商品识别模块；250-结算模块。
具体实施方式
下面将结合本发明实施例中附图，对本发明实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本发明一部分实施例，而不是全部的实施例。通常在此处附图中描述和示出的本发明实施例的组件可以以各种不同的配置来布置和设计。因此，以下对在附图中提供的本发明的实施例的详细描述并非旨在限制要求保护的本发明的范围，而是仅仅表示本发明的选定实施例。基于本发明的实施例，本领域技术人员在没有做出创造性劳动的前提下所获得的所有其他实施例，都属于本发明保护的范围。
应注意到：相似的标号和字母在下面的附图中表示类似项，因此，一旦某一项在一个附图中被定义，则在随后的附图中不需要对其进行进一步定义和解释。同时，在本发明的描述中，术语“第一”、“第二”等仅用于区分描述，而不能理解为指示或暗示相对重要性。
请参照图1，图1是本发明实施例提供的无人售货方法的流程示意图。所述方法应用于无人售货***。下面对无人售货方法的具体流程进行详细阐述。
步骤S110，在顾客处于购物空间入口处时，采集顾客的生物特征，并根据所述生物特征判断是否打开入口门。
请参照图2，图2是图1中步骤S110包括的子步骤的流程示意图。步骤S110可以包括子步骤S111、子步骤S112及子步骤S113。
子步骤S111，将获得的所述生物特征与所述数据库中的生物特征进行比对，以判断所述数据库是否包括获得的所述生物特征。
在本实施例中，由于所述数据库中的所述生物特征均为已注册顾客的生物特征，因此通过将获得的所述生物特征与所述数据库中包括的生物特征进行比对，即可判断该顾客是否为已注册用户。
在所述数据库包括所述生物特征时，执行子步骤S112。
子步骤S112，判定打开入口门。
在本实施例中，所述数据库包括获得的所述生物特征，表示该顾客是已注册顾客，可打开入口门使顾客进入购物空间进行购物。其中，所述***还可以包括设置在入口门处用于控制入口门状态的入口电子锁，在控制设备判定打开入口门后，可通过控制入口电子锁从而将入口门打开。
在所述数据库不包括所述生物特征时，执行子步骤S113。
子步骤S113，提示顾客进行注册，在注册完成后，将注册信息保存至所述数据库及判定打开入口门。
在本实施例中，所述数据库不包括获得的所述生物特征，表示该顾客为未注册顾客。若未注册顾客进入购物空间选定商品后，不便于进行商品支付，因此在顾客未注册的情况下不能使顾客进入购物空间。在出现这种情况时，可以通过一显示屏提示顾客进行注册。注册的方式可以是通过扫描显示屏显示的二维码、网址或者扫描入口门处设置的二维码图片等，在注册过程中，需要获得该顾客的生物特征，并且接收顾客关于支付方式的设置(比如，绑定一支付账户、设置预设支付确认动作等)，以便后续进行商品结算时根据设置好的支付方式进行支付。在注册完成后将注册信息保存至所述数据库，并控制所述入口门打开。其中，所述顾客信息包括所述注册信息。
可选地，未注册顾客可以通过对移动终端进行操作，从而完成注册。
进一步地，在本实施例中一种实施方式中，所述顾客信息还包括禁止入内标识或正常进入标识。在顾客初次注册完成后，可在对应的注册信息后添加正常进入标识，若该顾客在注册后进行的至少一次购物中均未出现异常行为(比如，损坏商品、偷窃商品等)，则该顾客的所述顾客信息中的正常进入标识不变。若该顾客在注册后进行的至少一次购物中出现了异常行为，则将该顾客的所述顾客信息中的正常进入标识更新为禁止入内标识。可选地，还可以将禁止入内的原因更新至该顾客的所述顾客信息中。
在所述数据库包括所述生物特征的情况下，若所述顾客的顾客信息包括禁止入内标识，判定不打开入口门，还可以将禁止入内的原因告知顾客。若所述顾客的顾客信息包括正常进入标识，判定打开入口门。
步骤S120，在判定打开入口门后，采集顾客在购物过程中的行为信息，并根据所述行为信息判断是否发生异常。
请参照图3，图3是图1中步骤S120包括的子步骤的流程示意图。步骤S120可以 包括子步骤S121及子步骤S122。
子步骤S121，根据所述行为信息获得行为类型。
子步骤S122，根据所述行为类型判断顾客行为是否异常。
在本实施例中，购物空间内可以设置有多个行为采集器。在打开入口门，顾客进入购物空间后，通过所述行为采集器获得顾客在购物过程的行为信息。所述控制设备中可以存储有用于进行行为识别的模型。所述控制设备在获取所述行为信息后，通过行为识别的模型得到与所述行为信息对应的行为类型。
在本实施例的一种实施方式中，所述控制设备中存储有预先设置的异常行为类型(比如，偷窃商品、损坏商品、在未结算携带商品离开等)。在所述行为类型为异常行为类型在所述行为类型为预先设置的异常行为时，判定行为异常。
步骤S130，在发生异常时，广播异常提示信息。
在本实施例中，所述购物空间中还可以设置有多个播放装置。在顾客的行为异常时，所述控制设备可以控制播放装置播放异常提示信息。进一步地，所述控制设备还可以仅控制行为异常的顾客所在区域的播放装置播放异常提示信息。由此，对顾客进行提示。若该顾客的异常行为仍不停止，所述控制设备则可以向工作人员的终端设备发送异常提示信息，以便工作人员获知该情况。
步骤S140，在需要进行商品结算时，获取待结算商品的图像信息及重量信息，并根据所述图像信息及重量信息对所述待结算商品进行识别，以获得所述待结算商品的商品信息。
可选地，在本实施例的实施方式中，所述***还可以包括与控制设备通信连接的结算传感器(比如，结算区域设置一人体红外传感器)。所述控制设备可以通过所述结算传感器发送的电信号感知到顾客需要进行结算。
请参照图4，图4是图1中步骤S140包括的子步骤的流程示意图。在本实施例中，所述***中存储有每种商品的产品数据，所述产品数据包括标准重量信息及标准图像信息。可选地，所述产品数据存储在所述控制设备中。步骤S140可以包括子步骤S141、子步骤S142及子步骤S143。
子步骤S141，将所述重量信息与每种商品的所述标准重量信息进行比较，并根据比较结果从所有商品中筛选出所述标准重量信息与所述重量信息相同的疑似待结算商品。
子步骤S142，根据所述图像信息及所述疑似待结算商品的所述标准图像信息计算 图像相似度。
子步骤S143，在至少一个所述疑似待结算商品中，将图像相似度最高的所述疑似待结算商品作为所述待结算商品，以实现对所述待结算商品的识别。
在本实施例中，可以将所述待结算商品的所述重量信息与每种商品的标准重量信息进行比对，将所述标准重量信息与所述重量信息相同的商品作为疑似待结算商品。若疑似待结算商品仅为一个时，可以直接将所述疑似待结算商品作为所述待结算商品，从而完成对待结算商品的识别。
若所述疑似待结算商品不止一个，则可以根据每个所述疑似待结算商品的标准图像信息及所述待结算商品信息计算出相似度，并根据所述相似度从所述疑似待结算商品中确定出所述待结算商品，从而完成对所述待结算商品的识别。
可选地，也可以仅根据所述图像信息对所述待结算商品进行识别，或者仅根据所述重量信息对所述待结算商品进行识别。进一步地，可以在根据所述图像信息不能识别所述待结算商品时，再结合所述重量信息对所述待结算商品进行识别。
在本实施例中，所述***中还存储有每种商品的商品信息，所述商品信息与所述产品数据对应，所述获得所述待结算商品的商品信息的步骤包括：
在所述***中查找与图像相似度最高的所述疑似待结算商品的产品数据对应的商品信息，并将查找到的商品信息作为所述待结算商品的商品信息。
由此，在对待结算商品进行识别后，即可通过查找获得与识别结果对应的所述商品信息，从而获得所述待结算商品的商品信息。重复上述步骤，从而获得所有待结算商品的商品信息。其中，所述商品信息可以包括，但不限于，商品单价、商品名称等。
步骤S150，根据获得的所述商品信息生成购物清单，并将所述购物清单进行显示，及识别顾客的支付确认动作以完成支付。
在本实施例中，在获得所有待结算商品的商品信息后，根据获得的所有所述商品信息生成所述购物清单。结算区域处可以设置有一显示装置，在生成购物清单后，将所述购物清单发送至所述显示装置进行显示，以便顾客对所述购物清单进行核对。
请参照图5，图5是图1中步骤S150包括的子步骤的流程示意图。所述***中存储有数据库，所述数据库包括已注册顾客的顾客信息，所述顾客信息包括生物特征及与所述生物特征对应的支付账户和预设支付确认动作。可选地，所述数据库存储在控制设备中。步骤S150可以包括子步骤S151、子步骤S152、子步骤S153及子步骤S154。
子步骤S151，在结算时，采集顾客的生物特征。
子步骤S152，根据采集生物特征及所述数据库中的生物特征获得目标支付账户及目标预设支付确认动作。
子步骤S153，将顾客的支付确认动作与所述目标预设支付确认动作进行比对，以判断顾客是否确认支付。
子步骤S154，在判定顾客确认支付时，根据所述购物清单从所述目标支付账户中扣除与所述购物清单对应的支付金额以完成支付。
在本实施例中，在顾客注册时，即设置支付账户及用于确定支付的预设支付确认动作。在顾客进入结算区域后，通过结算区域中设置的摄像头、或其他采集装置获得当前正在进行解算的顾客的生物特征。在获得正在进行解算的顾客的采集生物特征后，根据所述采集生物特征在所述数据库中进行查找，从而获得与所述采集生物特征对应的所述顾客信息，由此获得目标支付账户及目标预设支付确认动作。
在将所述购物清单进行显示后，采集顾客的行为图像，以获得顾客的支付确认动作。比对顾客的所述支付确认动作与所述目标支付确认动作，若所述支付确认动与所述目标支付确认动作相同，表示顾客确认支付。在这种情况下，从所述目标支付账户中扣除与所述购物清单对应的支付金额，由此用户在不使用任何智能设备的情况下完成了支付，进一步提升了购物体验。
进一步地，在结算成功后，可以通过所述显示装置显示支付成功的信息，以告知顾客。若由于支付账户中余额不足或其他原因导致进结算识别，也可以通过所述显示装置告知支付失败的信息，还可以将支付失败的原因进行显示，以便顾客采取其他方式进行支付。
步骤S160，在支付完成后，控制出口门打开以便顾客离开。
在本实施例中，在所述顾客完成支付后，所述控制设备收到支付完成的通知。在检测到该顾客要离开时，所述控制设备可以控制出口门的出口电子锁从而将出口门打开，以便顾客离开。
其中，入口门与出口门的打开方式很多，在此不再具体描述。入口门与出口门可以是同一个门，也可以是不同的门。
可以理解，上文描述的所述的无人售货***的具体器件仅为示意，无人售货***还可包括更多或者更少的组件，或者具有与上文所述不同的配置。各器件可以采用硬件、软件或其组合实现。
请参照图6，图6是本发明实施例提供的无人售货装置200的方框示意图。所述无 人售货装置200应用于无人售货***。所述无人售货装置200可以包括门禁模块210、行为采集模块220、提示模块230商品识别模块240及结算模块250。
门禁模块210，用于在顾客处于购物空间入口处时，采集顾客的生物特征，并根据所述生物特征判断是否打开入口门。
在本实施例中，所述***中存储有数据库，所述数据库包括已注册顾客的顾客信息，所述顾客信息包括生物特征，所述门禁模块210在顾客处于购物空间入口处时，采集顾客的生物特征，并根据所述生物特征判断是否打开入口门的方式包括：
将获得的所述生物特征与所述数据库中的生物特征进行比对，以判断所述数据库是否包括获得的所述生物特征；
在所述数据库包括所述生物特征时，判定打开入口门；
在所述数据库不包括所述生物特征时，提示顾客进行注册，在注册完成后，将注册信息保存至所述数据库及判定打开入口门。
在本实施例中，所述数据库的顾客信息还可以包括禁止入内标识或正常进入标识，所述门禁模块210在顾客处于购物空间入口处时，采集顾客的生物特征，并根据所述生物特征判断是否打开入口门的方式还包括：
在所述数据库包括所述生物特征时，若所述顾客的顾客信息包括禁止入内标识，判定不打开入口门；
在所述数据库包括所述生物特征时，若所述顾客的顾客信息包括正常进入标识，判定打开入口门。
在本实施例中，所述门禁模块210用于执行图1中的步骤S110，关于所述门禁模块210的具体描述可以参照图1中步骤S110的描述。
行为采集模块220，用于在判定打开入口门后，采集顾客在购物过程中的行为信息，并根据所述行为信息判断是否发生异常。
在本实施例中，所述行为采集模块220采集顾客在购物过程中的行为信息，并根据所述行为信息判断是否发生异常的方式包括：
根据所述行为信息获得行为类型；
根据所述行为类型判断顾客行为是否异常。
在本实施例中，所述行为采集模块220用于执行图1中的步骤S120，关于所述行为采集模块220的具体描述可以参照图1中步骤S120的描述。
提示模块230，用于在发生异常时，广播异常提示信息。
在本实施例中，所述提示模块230用于执行图1中的步骤S130，关于所述提示模块230的具体描述可以参照图1中步骤S130的描述。
商品识别模块240，用于在需要进行商品结算时，获取待结算商品的图像信息及重量信息，并根据所述图像信息及重量信息对所述待结算商品进行识别，以获得所述待结算商品的商品信息。
在本实施例中，所述***中存储有每种商品的产品数据，所述产品数据包括标准重量信息及标准图像信息，所述商品识别模块240用于根据所述图像信息及重量信息对所述待结算商品进行识别的方式包括：
将所述重量信息与每种商品的所述标准重量信息进行比较，并根据比较结果从所有商品中筛选出所述标准重量信息与所述待结算商品的所述重量信息相同的疑似待结算商品；
根据所述图像信息及所述疑似待结算商品的所述标准图像信息计算图像相似度；
在至少一个所述疑似待结算商品中，将图像相似度最高的所述疑似待结算商品作为所述待结算商品，以实现对所述待结算商品的识别。
在本实施例中，所述***中还存储有每种商品的商品信息，所述商品信息与所述产品数据对应，所述商品识别模块240获得所述待结算商品的商品信息的方式包括：
在所述***中查找与图像相似度最高的所述疑似待结算商品的产品数据对应的商品信息，并将查找到的商品信息作为所述待结算商品的商品信息。
在本实施例中，所述商品识别模块240用于执行图1中的步骤S140，关于所述商品识别模块240的具体描述可以参照图1中步骤S140的描述。
结算模块250，用于根据获得的所述商品信息生成购物清单，并将所述购物清单进行显示，及识别顾客的支付确认动作以完成支付。
在本实施例中，所述顾客信息还包括与所述生物特征对应的支付账户和预设支付确认动作，所述结算模块250识别顾客的支付确认动作以完成支付的方式包括：
在结算时，采集顾客的生物特征；
根据采集生物特征及所述数据库中的生物特征获得目标支付账户及目标预设支付确认动作；
将顾客的支付确认动作与所述目标预设支付确认动作进行比对，以判断顾客是否确认支付；
在判定顾客确认支付时，根据所述购物清单从所述目标支付账户中扣除与所述购物 清单对应的支付金额以完成支付。
在本实施例中，所述结算模块250用于执行图1中的步骤S150，关于所述结算模块250的具体描述可以参照图1中步骤S150的描述。
所述门禁模块210，还用于在支付完成后，控制出口门打开以便顾客离开。
在本实施例中，所述门禁模块210还用于执行图1中的步骤S160，关于所述门禁模块210的具体描述还可以参照图1中步骤S160的描述。
综上所述，本发明实施例提供一种无人售货方法及装置。所述方法应用于无人售货***。在顾客处于购物空间入口处时，根据采集的顾客的生物特征判断是否打开入口门。在判定需要打开入口门后，将入口门打开以便顾客进入。在顾客进入购物空间后，采集顾客在购物过程中的行为信息，并根据所述行为信息判断是否发生异常。若判定发生异常，则广播异常提示信息。在需要进行商品结算时，获取待结算商品的图像信息及重量信息，并根据所述图像信息及重量信息对所述待结算商品进行识别，以获得所述待结算商品的商品信息。根据获得的所述商品信息生成购物清单，并将所述购物清单进行显示，及识别顾客的支付确认动作以完成支付。在支付完成后，控制出口门打开以便顾客离开。由此，通过识别顾客身份对入口门及出口门进行控制，便于顾客进入或离开购物空间。顾客可以在购物空间内对商品进行了解后再确定是否购买，并且在购物过程中，通过行为信息采集也可以及时发现异常行为。在顾客选定好商品后，在不需要用户使用任何智能设备的情况下完成支付，降低了人力成本，提升了顾客的购物体验。
并且，在整个过程中，若顾客为未注册顾客，该顾客仅需进行注册操作及确认支付动作即可完成本次购物，而已注册顾客进行确认支付动作即可。整个过程不需要其他智能终端设备，同时避免了目前人工结算等待时间长的情况，提升了顾客的购物体验。
以上所述仅为本发明的优选实施例而已，并不用于限制本发明，对于本领域的技术人员来说，本发明可以有各种更改和变化。凡在本发明的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。

Claims (10)

  1. 一种无人售货方法，其特征在于，应用于无人售货***，所述方法包括：
    在顾客处于购物空间入口处时，采集顾客的生物特征，并根据所述生物特征判断是否打开入口门；
    在判定打开入口门后，采集顾客在购物过程中的行为信息，并根据所述行为信息判断是否发生异常；
    在发生异常时，广播异常提示信息；
    在需要进行商品结算时，获取待结算商品的图像信息及重量信息，并根据所述图像信息及重量信息对所述待结算商品进行识别，以获得所述待结算商品的商品信息；
    根据获得的所述商品信息生成购物清单，并将所述购物清单进行显示，及识别顾客的支付确认动作以完成支付；
    在支付完成后，控制出口门打开以便顾客离开。
  2. 根据权利要求1所述的方法，其特征在于，所述***中存储有每种商品的产品数据，所述产品数据包括标准重量信息及标准图像信息，所述根据所述图像信息及重量信息对所述待结算商品进行识别的步骤包括：
    将所述重量信息与每种商品的所述标准重量信息进行比较，并根据比较结果从所有商品中筛选出所述标准重量信息与所述重量信息相同的疑似待结算商品；
    根据所述图像信息及所述疑似待结算商品的所述标准图像信息计算图像相似度；
    在至少一个所述疑似待结算商品中，将图像相似度最高的所述疑似待结算商品作为所述待结算商品，以实现对所述待结算商品的识别。
  3. 根据权利要求2所述的方法，其特征在于，所述***中还存储有每种商品的商品信息，所述商品信息与所述产品数据对应，所述获得所述待结算商品的商品信息的步骤包括：
    在所述***中查找与图像相似度最高的所述疑似待结算商品的产品数据对应的商品信息，并将查找到的商品信息作为所述待结算商品的商品信息。
  4. 根据权利要求1所述的方法，其特征在于，所述***中存储有数据库，所述数据 库包括已注册顾客的顾客信息，所述顾客信息包括生物特征及与所述生物特征对应的支付账户和预设支付确认动作，所述识别顾客的支付确认动作以完成支付，包括：
    在结算时，采集顾客的生物特征；
    根据采集生物特征及所述数据库中的生物特征获得目标支付账户及目标预设支付确认动作；
    将顾客的支付确认动作与所述目标预设支付确认动作进行比对，以判断顾客是否确认支付；
    在判定顾客确认支付时，根据所述购物清单从所述目标支付账户中扣除与所述购物清单对应的支付金额以完成支付。
  5. 根据权利要求4所述的方法，其特征在于，所述在顾客处于购物空间入口处时，采集顾客的生物特征，并根据所述生物特征判断是否打开入口门，包括：
    将获得的所述生物特征与所述数据库中的生物特征进行比对，以判断所述数据库是否包括获得的所述生物特征；
    在所述数据库包括所述生物特征时，判定打开入口门；
    在所述数据库不包括所述生物特征时，提示顾客进行注册，在注册完成后，将注册信息保存至所述数据库及判定打开入口门。
  6. 根据权利要求5所述的方法，其特征在于，所述顾客信息还包括禁止入内标识或正常进入标识，所述在顾客处于购物空间入口处时，采集顾客的生物特征，并根据所述生物特征判断是否打开入口门，还包括：
    在所述数据库包括所述生物特征时，若所述顾客的顾客信息包括禁止入内标识，判定不打开入口门；
    在所述数据库包括所述生物特征时，若所述顾客的顾客信息包括正常进入标识，判定打开入口门。
  7. 根据权利要求1所述的方法，其特征在于，所述采集顾客在购物过程中的行为信息，并根据所述行为信息判断是否发生异常，包括：
    根据所述行为信息获得行为类型；
    根据所述行为类型判断顾客行为是否异常。
  8. 一种无人售货装置，其特征在于，应用于无人售货***，所述装置包括：
    门禁模块，用于在顾客处于购物空间入口处时，采集顾客的生物特征，并根据所述生物特征判断是否打开入口门；
    行为采集模块，用于在判定打开入口门后，采集顾客在购物过程中的行为信息，并根据所述行为信息判断是否发生异常；
    提示模块，用于在发生异常时，广播异常提示信息；
    商品识别模块，用于在需要进行商品结算时，获取待结算商品的图像信息及重量信息，并根据所述图像信息及重量信息对所述待结算商品进行识别，以获得所述待结算商品的商品信息；
    结算模块，用于根据获得的所述商品信息生成购物清单，并将所述购物清单进行显示，及识别顾客的支付确认动作以完成支付；
    所述门禁模块，还用于在支付完成后，控制出口门打开以便顾客离开。
  9. 根据权利要求8所述的装置，其特征在于，所述***中存储有每种商品的产品数据，所述产品数据包括标准重量信息及标准图像信息，所述商品识别模块用于根据所述图像信息及重量信息对所述待结算商品进行识别的方式包括：
    将所述重量信息与每种商品的所述标准重量信息进行比较，并根据比较结果从所有商品中筛选出所述标准重量信息与所述待结算商品的所述重量信息相同的疑似待结算商品；
    根据所述图像信息及所述疑似待结算商品的所述标准图像信息计算图像相似度；
    在至少一个所述疑似待结算商品中，将图像相似度最高的所述疑似待结算商品作为所述待结算商品，以实现对所述待结算商品的识别。
  10. 根据权利要求8所述的装置，其特征在于，所述***中存储有数据库，所述数据库包括已注册顾客的顾客信息，所述顾客信息包括生物特征及与所述生物特征对应的支付账户和预设支付确认动作，所述结算模块识别顾客的支付确认动作以完成支付的方式包括：
    在结算时，采集顾客的生物特征；
    根据采集生物特征及所述数据库中的生物特征获得目标支付账户及目标预设支付 确认动作；
    将顾客的支付确认动作与所述目标预设支付确认动作进行比对，以判断顾客是否确认支付；
    在判定顾客确认支付时，根据所述购物清单从所述目标支付账户中扣除与所述购物清单对应的支付金额以完成支付。
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