WO2018084566A2 - Procédé de transfert d'appel pour synchroniser une connexion de session web/app et des canaux téléphoniques dans des ars visibles - Google Patents

Procédé de transfert d'appel pour synchroniser une connexion de session web/app et des canaux téléphoniques dans des ars visibles Download PDF

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Publication number
WO2018084566A2
WO2018084566A2 PCT/KR2017/012250 KR2017012250W WO2018084566A2 WO 2018084566 A2 WO2018084566 A2 WO 2018084566A2 KR 2017012250 W KR2017012250 W KR 2017012250W WO 2018084566 A2 WO2018084566 A2 WO 2018084566A2
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WO
WIPO (PCT)
Prior art keywords
telephone
web
phone
app
server
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Application number
PCT/KR2017/012250
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English (en)
Korean (ko)
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WO2018084566A3 (fr
Inventor
권무혁
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권무혁
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Application filed by 권무혁 filed Critical 권무혁
Publication of WO2018084566A2 publication Critical patent/WO2018084566A2/fr
Publication of WO2018084566A3 publication Critical patent/WO2018084566A3/fr

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber

Definitions

  • the present invention relates to a visible ARS technique using ARS while watching a screen with a smartphone, and relates to a method of synchronizing a connection channel of a web / app connected to the same terminal as a web / app shown on a smartphone screen.
  • a typical ARS system is a method of making a phone call to ARS to listen to a voice and pressing a button.However, by using a visible ARS call, a web / app is executed on a phone screen, while simultaneously viewing a web / app. It is a convergence technology of voice (telephone) and data (web / app) that can receive ARS service while watching the screen.
  • ARS providers corporations, government offices, etc.
  • voice and visual information is provided so that the hearing impaired can use the service.
  • the program displayed on the smartphone screen can be created in web and app ways, and this program can be shown in conjunction with the telephone system. If you change the source only on the server, the same method of expression and operation is possible for the terminal that is connected immediately.However, the program created by the app method can be used only when the app is installed on the phone and updated. have.
  • FIG. 1 is a flow in which services are connected by a commonly used web method.
  • the visible ARS system receives the call (101), generates a unique URL (102) and includes it in the text, and sends it to the phone terminal (103), the user receives the text received at the phone terminal.
  • the URL contained in 104 is clicked 105 to connect to the web. It uses a unique URL to connect (synchronize) a phone channel that is already connected with a newly connected web.
  • the existing methods are methods in which the user dials the ARS shown by entering a phone number.
  • the existing methods are methods in which the user dials the ARS shown by entering a phone number.
  • users see a pattern of phone calls they get the object they are looking for through web search, obtain the phone number of the object, make a phone call, or click the phone number when using a smartphone. Just use the feature to automatically dial.
  • the flow of FIG. 2 should be used.
  • the ARS telephone system with only one channel can effectively synchronize the telephone and the web.
  • two or more channels can be used, two or more web sessions can be matched with each other. The problem is that there is no way.
  • the technical problem to be solved by the present invention is to improve the problems of ⁇ Fig. 1> and ⁇ Fig. 2> described above, and in the method of ⁇ Fig. 2>, a novel method for perfect synchronization (synchronization) of a telephone channel and a data session.
  • the purpose is to provide.
  • the web / app server matches and saves the session information of the web browser / app before passing the intermediate connection phone number to the terminal.
  • the telephone server 102 which has received the incoming call through the public telephone network through this intermediate connection telephone number, matches the telephone channel information for the telephone number with a pre-stored session (103), and then forwards the call to the originally exposed destination telephone number.
  • the web / app includes access 104 to the passed web URL.
  • a unique intermediate connection telephone number is generated in time and is delivered to the telephone terminal, and when the telephone terminal is connected to this intermediate connection telephone number, the ARS system having the same called number is plural. Even if two telephone channels are created, the telephone channel separated by a unique intermediate connection number in time can be accurately synchronized with an already connected web session.
  • Another embodiment of perfect matching between the telephone channel and the session, before the perfect match, when the call from the other phone terminal to the same intermediate connection phone number is an incomplete match, to avoid this and to make a perfect match It also includes a method for reconfirming the user's connection to the phone through a web / app that is already connected to the smartphone, and switching to a perfect match.
  • a new intermediate connection telephone through an already connected web / app This includes passing the number and allowing a reconnection.
  • another embodiment of perfect matching of a session with a telephone channel may include two or more telephone channels having the same intermediate connection telephone number, or before dialing the intermediate connection telephone number, before an exact match. Shows the caller's phone number through the web / app, selects the phone number of the phone terminal being used, or directly enters the caller's number.
  • the telephone connection to the same intermediate connection telephone number before or after the exact match has been successfully used in the previous call to this number includes a method of immediately incoming call to the destination phone using the DB.
  • the finite intermediate connection telephone number includes a method of assigning to another telephone number after a predetermined time or perfect matching for efficient reuse.
  • the most recently used number immediately after this point is immediately in order. It includes how to make an incoming connection.
  • the above method includes a method in which a telephone terminal receives an intermediate connection telephone number and connects a telephone, but receives and accesses URL information to be newly connected to a web / app.
  • the present invention compared to the existing method, 1) does not need to send SMS text message, the cost is reduced, 2) smart phone users do not need to click the SMS text message, 3) distinguish the smartphone
  • the unique information that can be accessed is perfectly matched to the telephone channel and data session even in an inaccessible environment, and the information is exposed to outside or hacked.
  • Smartphone users generally use a web browser to retrieve information, and browser status 5) It is convenient to match the behavior pattern to connect the phone by clicking the phone number searched by, and 5)
  • FIG. 1 is a flowchart illustrating a web type ARS using a conventional telephone number by inputting a telephone number, receiving a text message, and using a web connection.
  • Figure 2 is a flow chart of the ARS shown by using the phone and the web by clicking the phone number in a smartphone web browser.
  • FIG. 3 is a flowchart in which a bypass step is added to match a telephone channel with a web session in the visible ARS system that supports a plurality of telephone channels to the same incoming telephone number in FIG. 2.
  • FIG. 4 is a representative view according to an embodiment of the present invention.
  • a web search is attempted to make a call to a destination in a smartphone, and 1) attempts to call by inputting a found phone number by executing a phone app.
  • a more convenient way is to: 2) Click on the phone number retrieved from the web browser to make a call automatically.
  • the method of 2) is possible in the flow as shown in FIG. 2, but in a system supporting one telephone channel at the same time, but in a system supporting a plurality of telephone channels and a plurality of data sessions with the same called telephone number, it cannot be mutually matched.
  • the information identifying the telephone channel from the telephone server is called party number and calling party number.
  • 3 is a flowchart showing this step by step.
  • the intermediate connection phone number is not known in advance because the caller number is screened for incoming calls, it is impossible to block, because the phone number is connected to the public network that is not restricted access can be called from another phone terminal. Therefore, it is necessary to distinguish the normal telephone channel from the calling party number received from the intermediate connection telephone number and to block the abnormal telephone channel.
  • a method of confirming that the voice is heard through the speaker of the phone or instructing the voice while using the app / web without receiving a delimiter character from the phone app It can be inferred and distinguished according to the input from the app / web or the use of the content in the app / web.
  • the telephone number since the telephone number must be reused, select the telephone number that was used the longest in a given set of available telephone numbers. When the matching method and the telephone channel and data session are completed, it can be reused.
  • the server down the intermediate connection phone number from the server to the terminal, in addition to the new URL information for accessing the web / app, and includes a method for allowing access from the phone terminal.
  • It also includes a method of operating the ARS, using the interlinked telephone number as the final destination telephone number, without additional destination telephone number.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

La présente invention concerne un procédé adapté pour mettre en correspondance un canal téléphonique connecté par un téléphone d'un terminal téléphonique (100) à un serveur téléphonique (101) avec une session connectée via une session web/app du terminal téléphonique (100) à un serveur d'application (102), dans un cas où un état ou des informations d'identification du terminal téléphonique sont inaccessibles, dans un ARS visible. Si un utilisateur essaie de réaliser un appel téléphonique tout en utilisant la session web/app sur le terminal téléphonique (100), l'appel téléphonique n'est pas effectué sur un serveur téléphonique réel (101), qui est une fonction prise en charge par un système d'exploitation. L'appel téléphonique est passé au serveur téléphonique (101) via un numéro de téléphone intermédiaire unique qui est limité dans le temps et qui est reçu via le serveur d'application (102). Le serveur téléphonique (101) met en correspondance un canal téléphonique qui est entré avec le numéro de téléphone de connexion intermédiaire avec une session préalablement établie dans le serveur d'application (102), et l'appel téléphonique est connecté à un numéro de téléphone du client réel. Si le canal téléphonique qui est entré avec le numéro de téléphone de connexion intermédiaire ne correspond pas complètement à la session web/app qui a demandé l'appel téléphonique, le serveur d'application (102) envoie un nouveau numéro de téléphone de connexion intermédiaire au terminal téléphonique (100), en vue d'une reconnexion.
PCT/KR2017/012250 2016-11-02 2017-11-01 Procédé de transfert d'appel pour synchroniser une connexion de session web/app et des canaux téléphoniques dans des ars visibles WO2018084566A2 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
KR10-2016-0145443 2016-11-02
KR1020160145443A KR101879785B1 (ko) 2016-11-02 2016-11-02 보이는ars에서 웹/앱의 세션 연결과 전화채널을 동기화시켜주는 착신 연결 방법

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Publication Number Publication Date
WO2018084566A2 true WO2018084566A2 (fr) 2018-05-11
WO2018084566A3 WO2018084566A3 (fr) 2018-06-28

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PCT/KR2017/012250 WO2018084566A2 (fr) 2016-11-02 2017-11-01 Procédé de transfert d'appel pour synchroniser une connexion de session web/app et des canaux téléphoniques dans des ars visibles

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WO (1) WO2018084566A2 (fr)

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Publication number Priority date Publication date Assignee Title
KR102449630B1 (ko) 2017-12-26 2022-09-30 삼성전자주식회사 전자 장치 및 이의 제어 방법
KR102426292B1 (ko) * 2021-02-19 2022-07-29 주식회사 아이큐브온 스마트폰에 설치된 인공지능 모듈과 연계된 보이는 ars(vars) 제공 방법 및 장치
KR102462606B1 (ko) * 2022-04-27 2022-11-03 무 혁 권 보이는 ars콘텐츠를 웹브라우저 기반으로 자동으로 제공하는 방법 및 장치

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KR100249759B1 (ko) * 1998-04-16 2000-03-15 김승현 일단말기 다중 전화번호시스템
KR100511067B1 (ko) * 2002-12-24 2005-08-31 주식회사 코인츠 웹채팅 중 가상전화번호로 이루어진 실시간 음성통화 시스템 및 그 방법.
KR101169045B1 (ko) * 2010-08-24 2012-07-26 (주) 콜게이트 음성-화면 ａｒｓ 서비스 시스템 및 그 제공방법과 컴퓨터 판독 가능한 기록매체
KR20120140581A (ko) * 2011-06-21 2012-12-31 홍순기 가상전화번호 관리 서버와 통신하는 통신단말기의 가상전화번호 관리 방법, 공중전화망 시스템의 전화 교환 방법, 통신단말기로 교환하는 전자교환시스템 및 통신단말기의 가상전화번호 관리방법
KR101440495B1 (ko) * 2013-12-31 2014-10-06 (주)오픈벡스 가상번호를 기반으로 하는 멀티커뮤니케이션 네트워크 서비스 시스템, 방법 및 컴퓨터 프로그램이 기록된 기록매체

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KR20160133394A (ko) 2016-11-22
KR101879785B1 (ko) 2018-07-18
WO2018084566A3 (fr) 2018-06-28

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