WO2018084566A2 - Call forwarding method for synchronizing web/app session connection and phone channels in visible ars - Google Patents

Call forwarding method for synchronizing web/app session connection and phone channels in visible ars Download PDF

Info

Publication number
WO2018084566A2
WO2018084566A2 PCT/KR2017/012250 KR2017012250W WO2018084566A2 WO 2018084566 A2 WO2018084566 A2 WO 2018084566A2 KR 2017012250 W KR2017012250 W KR 2017012250W WO 2018084566 A2 WO2018084566 A2 WO 2018084566A2
Authority
WO
WIPO (PCT)
Prior art keywords
telephone
web
phone
app
server
Prior art date
Application number
PCT/KR2017/012250
Other languages
French (fr)
Korean (ko)
Other versions
WO2018084566A3 (en
Inventor
권무혁
Original Assignee
권무혁
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 권무혁 filed Critical 권무혁
Publication of WO2018084566A2 publication Critical patent/WO2018084566A2/en
Publication of WO2018084566A3 publication Critical patent/WO2018084566A3/en

Links

Images

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber

Definitions

  • the present invention relates to a visible ARS technique using ARS while watching a screen with a smartphone, and relates to a method of synchronizing a connection channel of a web / app connected to the same terminal as a web / app shown on a smartphone screen.
  • a typical ARS system is a method of making a phone call to ARS to listen to a voice and pressing a button.However, by using a visible ARS call, a web / app is executed on a phone screen, while simultaneously viewing a web / app. It is a convergence technology of voice (telephone) and data (web / app) that can receive ARS service while watching the screen.
  • ARS providers corporations, government offices, etc.
  • voice and visual information is provided so that the hearing impaired can use the service.
  • the program displayed on the smartphone screen can be created in web and app ways, and this program can be shown in conjunction with the telephone system. If you change the source only on the server, the same method of expression and operation is possible for the terminal that is connected immediately.However, the program created by the app method can be used only when the app is installed on the phone and updated. have.
  • FIG. 1 is a flow in which services are connected by a commonly used web method.
  • the visible ARS system receives the call (101), generates a unique URL (102) and includes it in the text, and sends it to the phone terminal (103), the user receives the text received at the phone terminal.
  • the URL contained in 104 is clicked 105 to connect to the web. It uses a unique URL to connect (synchronize) a phone channel that is already connected with a newly connected web.
  • the existing methods are methods in which the user dials the ARS shown by entering a phone number.
  • the existing methods are methods in which the user dials the ARS shown by entering a phone number.
  • users see a pattern of phone calls they get the object they are looking for through web search, obtain the phone number of the object, make a phone call, or click the phone number when using a smartphone. Just use the feature to automatically dial.
  • the flow of FIG. 2 should be used.
  • the ARS telephone system with only one channel can effectively synchronize the telephone and the web.
  • two or more channels can be used, two or more web sessions can be matched with each other. The problem is that there is no way.
  • the technical problem to be solved by the present invention is to improve the problems of ⁇ Fig. 1> and ⁇ Fig. 2> described above, and in the method of ⁇ Fig. 2>, a novel method for perfect synchronization (synchronization) of a telephone channel and a data session.
  • the purpose is to provide.
  • the web / app server matches and saves the session information of the web browser / app before passing the intermediate connection phone number to the terminal.
  • the telephone server 102 which has received the incoming call through the public telephone network through this intermediate connection telephone number, matches the telephone channel information for the telephone number with a pre-stored session (103), and then forwards the call to the originally exposed destination telephone number.
  • the web / app includes access 104 to the passed web URL.
  • a unique intermediate connection telephone number is generated in time and is delivered to the telephone terminal, and when the telephone terminal is connected to this intermediate connection telephone number, the ARS system having the same called number is plural. Even if two telephone channels are created, the telephone channel separated by a unique intermediate connection number in time can be accurately synchronized with an already connected web session.
  • Another embodiment of perfect matching between the telephone channel and the session, before the perfect match, when the call from the other phone terminal to the same intermediate connection phone number is an incomplete match, to avoid this and to make a perfect match It also includes a method for reconfirming the user's connection to the phone through a web / app that is already connected to the smartphone, and switching to a perfect match.
  • a new intermediate connection telephone through an already connected web / app This includes passing the number and allowing a reconnection.
  • another embodiment of perfect matching of a session with a telephone channel may include two or more telephone channels having the same intermediate connection telephone number, or before dialing the intermediate connection telephone number, before an exact match. Shows the caller's phone number through the web / app, selects the phone number of the phone terminal being used, or directly enters the caller's number.
  • the telephone connection to the same intermediate connection telephone number before or after the exact match has been successfully used in the previous call to this number includes a method of immediately incoming call to the destination phone using the DB.
  • the finite intermediate connection telephone number includes a method of assigning to another telephone number after a predetermined time or perfect matching for efficient reuse.
  • the most recently used number immediately after this point is immediately in order. It includes how to make an incoming connection.
  • the above method includes a method in which a telephone terminal receives an intermediate connection telephone number and connects a telephone, but receives and accesses URL information to be newly connected to a web / app.
  • the present invention compared to the existing method, 1) does not need to send SMS text message, the cost is reduced, 2) smart phone users do not need to click the SMS text message, 3) distinguish the smartphone
  • the unique information that can be accessed is perfectly matched to the telephone channel and data session even in an inaccessible environment, and the information is exposed to outside or hacked.
  • Smartphone users generally use a web browser to retrieve information, and browser status 5) It is convenient to match the behavior pattern to connect the phone by clicking the phone number searched by, and 5)
  • FIG. 1 is a flowchart illustrating a web type ARS using a conventional telephone number by inputting a telephone number, receiving a text message, and using a web connection.
  • Figure 2 is a flow chart of the ARS shown by using the phone and the web by clicking the phone number in a smartphone web browser.
  • FIG. 3 is a flowchart in which a bypass step is added to match a telephone channel with a web session in the visible ARS system that supports a plurality of telephone channels to the same incoming telephone number in FIG. 2.
  • FIG. 4 is a representative view according to an embodiment of the present invention.
  • a web search is attempted to make a call to a destination in a smartphone, and 1) attempts to call by inputting a found phone number by executing a phone app.
  • a more convenient way is to: 2) Click on the phone number retrieved from the web browser to make a call automatically.
  • the method of 2) is possible in the flow as shown in FIG. 2, but in a system supporting one telephone channel at the same time, but in a system supporting a plurality of telephone channels and a plurality of data sessions with the same called telephone number, it cannot be mutually matched.
  • the information identifying the telephone channel from the telephone server is called party number and calling party number.
  • 3 is a flowchart showing this step by step.
  • the intermediate connection phone number is not known in advance because the caller number is screened for incoming calls, it is impossible to block, because the phone number is connected to the public network that is not restricted access can be called from another phone terminal. Therefore, it is necessary to distinguish the normal telephone channel from the calling party number received from the intermediate connection telephone number and to block the abnormal telephone channel.
  • a method of confirming that the voice is heard through the speaker of the phone or instructing the voice while using the app / web without receiving a delimiter character from the phone app It can be inferred and distinguished according to the input from the app / web or the use of the content in the app / web.
  • the telephone number since the telephone number must be reused, select the telephone number that was used the longest in a given set of available telephone numbers. When the matching method and the telephone channel and data session are completed, it can be reused.
  • the server down the intermediate connection phone number from the server to the terminal, in addition to the new URL information for accessing the web / app, and includes a method for allowing access from the phone terminal.
  • It also includes a method of operating the ARS, using the interlinked telephone number as the final destination telephone number, without additional destination telephone number.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The present invention relates to a method for matching a telephone channel connected by a telephone from a telephone terminal (100) to a telephone server (101) with a session connected via a web/app from the telephone terminal (100) to an application server (102), in a situation where a status or identification information of the telephone terminal is inaccessible, in a visible ARS, in which, if a user tries to make a telephone call while using the web/app on the telephone terminal (100), the telephone call is not made to an actual telephone server (101), which is a function supported by an OS, the telephone call is made to the telephone server (101) through a unique intermediary telephone number which is time-limited and is received through the application server (102), the telephone server (101) matches a telephone channel which came in with the intermediary connection telephone number with a previously made session in the application server (102), and the telephone call is connected to an actual customer's phone number. If the phone channel which came in with the intermediary connection phone number does not completely match the web/app session that requested the telephone call, the application server (102) sends a new intermediary connection telephone number to the telephone terminal (100) for reconnection.

Description

보이는ARS에서 웹/앱의 세션 연결과 전화채널을 동기화시켜주는 착신 연결 방법Incoming call method that synchronizes web / app session connection and phone channel in visible ARS
본 발명은 스마트폰으로 화면을 보면서, ARS를 사용하는 보이는ARS에 관한 기술로, 스마트폰 화면에 보여지는 웹/앱의 연결 세션과 동일 단말기에서 연결된 전화채널을 동기화시켜주는 방법에 관한 것이다. The present invention relates to a visible ARS technique using ARS while watching a screen with a smartphone, and relates to a method of synchronizing a connection channel of a web / app connected to the same terminal as a web / app shown on a smartphone screen.
일반적인 ARS 시스템은, 전화단말기에서 ARS로 전화를 걸어서 음성을 듣고, 버튼을 눌러 사용하는 방식이지만, 보이는ARS로 전화를 걸어서, 폰 화면에 웹/앱이 실행되어, 웹/앱을 보면서 동시에 음성과 화면을 보면서 ARS 서비스를 받을 수 있는, 음성(전화)과 데이타(웹/앱)의 융합 기술이다. A typical ARS system is a method of making a phone call to ARS to listen to a voice and pressing a button.However, by using a visible ARS call, a web / app is executed on a phone screen, while simultaneously viewing a web / app. It is a convergence technology of voice (telephone) and data (web / app) that can receive ARS service while watching the screen.
음성이외에 다양한 형태(문자, 이미지등)의 많은 정보를 눈으로 읽기 때문에 상담원과 통화를 위해 기다릴 필요 없고, 상담원에게 일일히 설명할 필요가 없어, 빠른 시간 내에 문제를 혼자 해결이 가능하다. Because you read a lot of information in various forms (text, image, etc.) with your eyes, you do not have to wait for a call with a counselor, and you do not have to explain it to a counselor.
결과로, ARS 제공자(기업,관공서등)에게는 고객만족 향상과 상담원과 통화 감소로 인한 비용절감을 얻는다. 또한, 음성과 시각적인 정보가 제공되므로, 청각 장애자들도 서비스를 사용할 수 있다.As a result, ARS providers (corporations, government offices, etc.) get cost savings from improved customer satisfaction and reduced calls with counselors. In addition, voice and visual information is provided so that the hearing impaired can use the service.
스마트폰 화면으로 보여주는 프로그램은 웹방식과 앱방식으로 만들수 있고, 이 프로그램은 전화시스템과 연동하여 보여줄 수 있다. 웹방식은 서버에서만 소스를 변경하면, 곧 바로 연결되는 단말기에는 모두 동일한 표현과 동작이 가능하나, 앱방식으로 만든 프로그램은, 앱이 폰에 설치되어 있어야 하고, 업데이트 되어 있어야만 사용이 가능하다는 단점이 있다. The program displayed on the smartphone screen can be created in web and app ways, and this program can be shown in conjunction with the telephone system. If you change the source only on the server, the same method of expression and operation is possible for the terminal that is connected immediately.However, the program created by the app method can be used only when the app is installed on the phone and updated. have.
웹방식으로 접속을 하기 위해서는 문자로 웹접속 URL 정보를 보내고, 받아서 클릭해서 연결해야 하는 불편한 과정이 있지만, 아이폰에서도 동작이 가능하여 선호되고 있다. In order to access the web method, there is an inconvenient process of sending a web access URL information by text, receiving a click, and connecting to the web.
<도1>은 일반적으로 사용되는 웹방식으로 서비스가 연결되어지는 흐름이다. 전화단말기에서 전화를 걸면(100), 보이는ARS 시스템이 전화를 받아서(101), 유일한 URL을 생성하여(102) 문자에 포함시켜, 전화단말기로 보내면(103), 사용자는 전화단말기에서 수신받은 문자(104)에 들어 있는 URL을 클릭(105)해서 웹에 접속을 한다. 유일하게 만든 URL을 이용해서 이미 연결되어 있는 전화채널과 새로 접속이 되어지는 웹을 연결(동기화)해주는 방법으로 사용하고 있다.FIG. 1 is a flow in which services are connected by a commonly used web method. When making a call at the phone terminal (100), the visible ARS system receives the call (101), generates a unique URL (102) and includes it in the text, and sends it to the phone terminal (103), the user receives the text received at the phone terminal. The URL contained in 104 is clicked 105 to connect to the web. It uses a unique URL to connect (synchronize) a phone channel that is already connected with a newly connected web.
<도1>의 흐름처럼, 기존의 방법들은 사용자가 전화번호를 입력하여 보이는ARS으로 전화를 걸어서 사용하는 방법이다. 하지만, 일반적으로 사용자들이 전화를 거는 행동패턴을 보면, 찾고자 하는 목적물을 웹검색을 통해 얻고, 이 목적물의 전화번호를 획득하여, 전화기로 전화를 걸거나, 스마트폰을 이용할 경우에는 전화번호를 클릭만 하면 자동으로 전화가 걸리는 기능을 이용한다. As in the flow of Fig. 1, the existing methods are methods in which the user dials the ARS shown by entering a phone number. However, in general, when users see a pattern of phone calls, they get the object they are looking for through web search, obtain the phone number of the object, make a phone call, or click the phone number when using a smartphone. Just use the feature to automatically dial.
즉, <도2>의 흐름처럼, 웹 브라우저에서 검색(100)한 전화번호를 클릭(101)하게 되면, 스마트폰의 OS에서 자동으로 전화걸기(102)가 작동되어 이미 연결되어 있던 웹세션과 동기화(103)하여 사용할 수 있다.In other words, as shown in the flow of FIG. 2, when the phone number 100 retrieved from the web browser is clicked 101, the phone 102 is automatically activated by the OS of the smartphone and the web session is already connected. Synchronization 103 can be used.
<도1>에 있는 기존의 방법에서는, 1) 문자를 전송하는 비용, 2) 수신받은 문자를 클릭해야 하는 과정, 3) 문자가 허용할 수 있는 시간에 도착하지 않거나, 수신이 되지 않을 때에는 정상적인 서비스 제공이 불가하고, 4) 문자수신 후, 사용자가 URL를 클릭해서 접속해야 하는 과정, 5) URL 정보가 외부로 노출되면, 전화기에서 구분할 수 있는 정보(전화번호나 IMEI, MAC정보등)를 접근할 수 없기 때문에, 다른 웹접속이 가능한 장치에서도 접근이 가능하여, 정보가 외부에 노출등 보안이 되지 않는다는 문제점이 있다. In the conventional method shown in Fig. 1, 1) the cost of transmitting a text, 2) the process of having to click on a received text, 3) the text does not arrive at an acceptable time, or is not normally received. The service cannot be provided, and 4) the process that the user must click to access the URL after receiving the text. 5) If the URL information is exposed to the outside, information that can be distinguished from the phone (phone number, IMEI, MAC information, etc.) Since it is not accessible, other web-accessible devices can be accessed, and thus there is a problem that information is not secured by being exposed to the outside.
상기의 문제점을 해결하기 위해서는, <도2>의 흐름을 사용해야 한다. 하지만 <도2>의 방법에서도 1개 채널로만 된 ARS전화 시스템에서는 유효하게 전화와 웹을 동기화 할수 있으나, 2개 이상의 채널을 사용하는 경우에는 2개 이상이 존재하는 웹세션과 짝을 일치시킬 수 있는 방법이 없다는 문제점이 있다.In order to solve the above problem, the flow of FIG. 2 should be used. However, in the method of FIG. 2, the ARS telephone system with only one channel can effectively synchronize the telephone and the web. However, when two or more channels are used, two or more web sessions can be matched with each other. The problem is that there is no way.
본 발명이 이루고자 하는 기술적 과제는, 위에 기술한 <도1>과 <도2>의 문제점을 개선하고, <도2>의 방법에서, 전화채널과 데이타 세션을 완전 일치(동기화)시키기 위한 새로운 방법을 제공하는데 그 목적이 있다. The technical problem to be solved by the present invention is to improve the problems of <Fig. 1> and <Fig. 2> described above, and in the method of <Fig. 2>, a novel method for perfect synchronization (synchronization) of a telephone channel and a data session. The purpose is to provide.
상기의 문제점을 해결하고, 목적을 얻기 위한 방법으로는, 본 발명의 일 실시 예로, <도3>의 흐름처럼, 전화단말기에서 전화 연결 상태 정보나 전화번호 같은 단말기의 고유한 정보를 얻기 힘든 웹브라우저나 앱을 사용하는 환경에서, 전화단말기의 웹브라우저/앱(100)에서 전화번호를 클릭(101)하여 전화 걸기를 시도하면, <도2>의 기존 방법처럼, 웹브라우저/앱에서 OS에서 지원해주는 기능대로 곧바로 노출된 전화번호로 전화를 걸지 않고(102), 웹/앱서버에게 중간 연결 전화번호(110)를 요청하여 받거나, 미리 가져온 중간 연결 전화번호로 전화를 걸도록(111) 우회 하는 새로운 단계를 추가했다. As a method for solving the above problems and obtaining the object, as an embodiment of the present invention, as shown in the flow of FIG. 3, it is difficult to obtain unique information of a terminal such as telephone connection status information or a telephone number in a telephone terminal. In an environment using a browser or an app, when a user attempts to make a call by clicking 101 on a phone number in a web browser / app 100 of a phone terminal, as in the conventional method of FIG. Directly bypass the exposed phone number (102), ask the web / app server for an interlinked phone number (110), or bypass a pre-fetched interlinked phone number (111). A new step was added.
웹/앱서버에서는 중간 연결 전화번호를 단말기로 전달해주기 전에 웹브라우저/앱의 세션 정보와 일치시키고 저장해둔다. 이 중간 연결 전화번호를 통해 공중 전화망을 거쳐 들어온 전화를 받은 전화서버(102)는 이 전화번호에 대한 전화 채널 정보를 미리 저장해둔 세션에 일치시키고(103), 원래 노출된 목적지 전화번호로 착신 연결을 해주고, 웹/앱에서는 건네받은 웹URL로 접속(104)을 하는 것을 포함한다. The web / app server matches and saves the session information of the web browser / app before passing the intermediate connection phone number to the terminal. The telephone server 102, which has received the incoming call through the public telephone network through this intermediate connection telephone number, matches the telephone channel information for the telephone number with a pre-stored session (103), and then forwards the call to the originally exposed destination telephone number. In this case, the web / app includes access 104 to the passed web URL.
<도3>에 추가한 우회 단계에서는, 시간적으로 고유한 중간 연결 전화번호를 생성해서 전화단말기쪽으로 전달해주고, 전화단말기는 이 중간 연결 전화번호로 연결하게되면, 동일한 착신번호를 가진 ARS시스템에서 복수개의 전화 채널이 생성되어도 시간적으로 유일한 중간연결번호로 구분되는 전화채널을 이미 연결되어 있는 웹세션과 정확하게 동기화가 가능하도록 하는 방법을 포함한다.In the bypass step added to Fig. 3, a unique intermediate connection telephone number is generated in time and is delivered to the telephone terminal, and when the telephone terminal is connected to this intermediate connection telephone number, the ARS system having the same called number is plural. Even if two telephone channels are created, the telephone channel separated by a unique intermediate connection number in time can be accurately synchronized with an already connected web session.
또한, 전화채널과 세션의 완전 일치시키는 또 다른 일 실시 예로, 완전 일치를 하기 전에, 동일한 중간 연결 전화번호로 다른 전화단말기로부터 전화가 들어왔을 때에는 불완전 일치가 되므로, 이를 회피시키고 완전 일치를 하기 위해서, 스마트폰과 이미 연결되어 있는 웹/앱을 통해 전화 연결에 대한 사용자에게 재확인을 받아, 완전 일치 상태로 전환하는 방법을 포함한다.In addition, another embodiment of perfect matching between the telephone channel and the session, before the perfect match, when the call from the other phone terminal to the same intermediate connection phone number is an incomplete match, to avoid this and to make a perfect match It also includes a method for reconfirming the user's connection to the phone through a web / app that is already connected to the smartphone, and switching to a perfect match.
또한, 전화채널과 세션의 완전 일치시키는 또 다른 일 실시 예로, 완전 일치 하기 전에, 동일한 중간 연결 전화번호로 2개 이상의 전화 채널이 존재하게 되면, 이미 연결되어 있는 웹/앱을 통해 새로운 중간 연결 전화번호를 전달해주고, 재접속을 하도록 해주는 방법을 포함한다.In addition, in another embodiment of perfect matching of the session with the telephone channel, if two or more telephone channels exist with the same intermediate connection telephone number before the perfect match, a new intermediate connection telephone through an already connected web / app This includes passing the number and allowing a reconnection.
또한, 전화채널과 세션의 완전 일치시키는 또 다른 일 실시 예로, 완전 일치 하기 전에, 동일한 중간 연결 전화번호로 2개 이상의 전화 채널이 존재하거나, 중간연결전화번호로 전화를 걸기 전에, 이미 연결되어 있는 웹/앱을 통해 발신자 전화번호를 보여주고, 사용중인 전화단말기의 전화번호를 선택하거나, 직접 발신자 번호를 입력하도록 하여 접속을 하도록 해주는 방법을 포함한다.In addition, another embodiment of perfect matching of a session with a telephone channel may include two or more telephone channels having the same intermediate connection telephone number, or before dialing the intermediate connection telephone number, before an exact match. Shows the caller's phone number through the web / app, selects the phone number of the phone terminal being used, or directly enters the caller's number.
또한, 완전 일치 이전이나 이후에 동일한 중간 연결 전화번호로 걸려온 전화 중에서 이전에 이 번호로 전화 연결을 성공적으로 사용했던 경우에는 곧 바로 DB를 이용하여 목적지 전화로 착신 연결을 해주는 방법을 포함한다.In addition, if the telephone connection to the same intermediate connection telephone number before or after the exact match has been successfully used in the previous call to this number includes a method of immediately incoming call to the destination phone using the DB.
또한, 유한개의 중간 연결 전화번호는 효율적으로 재사용하기 위해서, 일정 시간이 지나거나, 완전일치를 시킨 다음에 다른 전화번호에 할당하여 사용하는 방법을 포함한다.In addition, the finite intermediate connection telephone number includes a method of assigning to another telephone number after a predetermined time or perfect matching for efficient reuse.
또한, 상기의 방법에서 동일한 발신 전화번호에 대해, 이전에 다른 목적지 전화번호로 연결해주기 위해 사용했던 중간 연결 전화번호를 재할당 받았을 경우에는, 이 시점 이후로는 최근에 사용했던 것을 우선 순서로 곧바로 착신 연결을 해주는 방법을 포함한다.In addition, in the above method, if the intermediate connection telephone number that was previously used to connect to another destination telephone number was reassigned to the same outgoing telephone number, the most recently used number immediately after this point is immediately in order. It includes how to make an incoming connection.
또한, 상기의 방법에서 전화단말기가 중간 연결 전화번호를 수신받고, 전화를 연결하지만, 웹/앱으로 새롭게 연결할 URL 정보도 수신받아 접속하는 방법을 포함한다.In addition, the above method includes a method in which a telephone terminal receives an intermediate connection telephone number and connects a telephone, but receives and accesses URL information to be newly connected to a web / app.
본 발명은, 기존의 방법에 비해, 1) SMS문자 발송과정이 필요 없고, 그 비용을 절감시켜주고, 2) 스마트폰 사용자에게는 SMS문자를 클릭해야 하는 과정이 필요치 않고, 3) 스마트폰을 구별할 수 있는 고유 정보를 접근 불가능한 환경에서도 전화 채널과 데이타 세션을 완전 일치시켜주어 정보를 외부로 노출되거나 해킹에 강하고, 4) 스마트폰 사용자들이 일반적으로 웹브라우저를 이용해서 정보를 검색하고, 브라우저 상태에서 검색한 업체 전화번호를 클릭해서 전화를 연결 하는 행동패턴에 부합하여 편리하고, 5) 또한, 기존의 ARS 전화번호를 변경하거나, 추가하지 않아도, 보이는ARS를 서비스 제공해 줄 수 있고, 6) 또한, 네이버나 구글 같은 웹 검색 제공 사업자에게는 기존의 웹 컨텐츠에 본 기능을 추가하여 새로운 판매 수익을 얻을 수 있게 해준다. 7) 유선 전화 통신사업자에게는 유선으로 접속되는 전화량을 효율적으로 높일수 있는 기회와 무선 전화 통신사업자로부터 상호접속료를 받을수 있게 해준다.The present invention, compared to the existing method, 1) does not need to send SMS text message, the cost is reduced, 2) smart phone users do not need to click the SMS text message, 3) distinguish the smartphone The unique information that can be accessed is perfectly matched to the telephone channel and data session even in an inaccessible environment, and the information is exposed to outside or hacked. 4) Smartphone users generally use a web browser to retrieve information, and browser status 5) It is convenient to match the behavior pattern to connect the phone by clicking the phone number searched by, and 5) In addition, it is possible to provide visible ARS service without changing or adding the existing ARS phone number. For web search providers like Naver and Google, this feature can be added to existing web content to generate new sales revenue. 7) Provides fixed-line telephony operators the opportunity to efficiently increase the volume of wired telephones and to receive interconnection fees from wireless telecom operators.
도1은 기존에 전화번호를 입력해서 전화를 걸고, 문자를 수신받아, 웹으로 연결해서 사용하는 웹방식의 보이는ARS의 흐름도이다.1 is a flowchart illustrating a web type ARS using a conventional telephone number by inputting a telephone number, receiving a text message, and using a web connection.
도2는 스마트폰 웹브라우저에서 전화번호를 클릭해서 전화와 웹을 연결해서 사용하는 보이는ARS의 흐름도이다.Figure 2 is a flow chart of the ARS shown by using the phone and the web by clicking the phone number in a smartphone web browser.
도3은 도2에서 동일 착신전화번호에 복수개의 전화채널를 지원해주는 보이는ARS시스템에서 전화채널과 웹세션을 일치시키기위해 우회단계를 추가한 흐름도이다.FIG. 3 is a flowchart in which a bypass step is added to match a telephone channel with a web session in the visible ARS system that supports a plurality of telephone channels to the same incoming telephone number in FIG. 2.
도4는 본 발명의 일 실시예에 따른 대표 도면이다.4 is a representative view according to an embodiment of the present invention.
일 실시 예로서, 일반적으로 스마트폰에서 목적지에 전화를 하기 위해서 웹검색을 시도하고, 1) 알아낸 전화번호를 전화앱을 실행시켜 입력해서 전화를 시도한다. 이보다 더 편한 방법으로는, 2) 웹브라우저에서 검색되어 나온 전화번호를 클릭만 하면 자동으로 전화걸기가 된다. As an example, generally, a web search is attempted to make a call to a destination in a smartphone, and 1) attempts to call by inputting a found phone number by executing a phone app. A more convenient way is to: 2) Click on the phone number retrieved from the web browser to make a call automatically.
보이는ARS 시스템에서도 기존에는 도1처럼, 1)의 방법으로 사용해오고 있다. 2)의 방법은 도2와 같은 흐름이나, 동시에 1개의 전화채널을 지원하는 시스템에서는 가능하나, 동일한 착신전화번호로 복수개의 전화채널과 복수개의 데이타세션을 지원해주는 시스템에서는 상호간 일치시킬 수가 없다. 전화서버에서 걸려온 전화채널을 구분할수 있는 정보로는 착신자번호와 발신자번호이다. In the ARS system shown, it has been used in the method of 1) as in FIG. 1. The method of 2) is possible in the flow as shown in FIG. 2, but in a system supporting one telephone channel at the same time, but in a system supporting a plurality of telephone channels and a plurality of data sessions with the same called telephone number, it cannot be mutually matched. The information identifying the telephone channel from the telephone server is called party number and calling party number.
본 발명에서는, 사전에 발신자번호를 알수 없는 조건에서 전화채널과 데이타세션을 일치시켜주는 방법으로, 서로 다른 전화단말기에서는 시간적으로 서로 다른 착신자번호로 전화를 하게 하여, 착신자번호로 전화채널을 구분하여 원래 전화를 요청해왔던 데이타 세션과 일치시켜주도록 해주는 방법이다. 도3은 이를 단계별로 나타난 흐름도이다. In the present invention, a method of matching a telephone channel and a data session in a condition in which the calling party number is not known in advance, and different telephone terminals call the different called party numbers in time, and divide the calling channel by called party numbers. This allows you to match the data session that you originally requested for the call. 3 is a flowchart showing this step by step.
또한, 중간연결 전화번호는 사전에 발신자 번호를 알수 없기 때문에 걸려오는 전화를 선별하거니, 차단이 불가능하고, 접근이 제한되지 않는 공중망으로 연결되는 전화번호이기 때문에 다른 전화단말기에서 전화를 걸수 있다. 따라서 이 중간 연결전화번호로 걸려온 발신자 번호 중에서 정상적인 전화채널을 구분해내고, 비정상적인을 전화채널을 차단하는 과정이 필요하다. In addition, the intermediate connection phone number is not known in advance because the caller number is screened for incoming calls, it is impossible to block, because the phone number is connected to the public network that is not restricted access can be called from another phone terminal. Therefore, it is necessary to distinguish the normal telephone channel from the calling party number received from the intermediate connection telephone number and to block the abnormal telephone channel.
이를 구분하기 위한 방법으로는, 1) 전화서버에서 수집한 발신자번호를 사용자에게 보여주고 확인, 선택하는 방법, 2) 중간연결 전화번호로 전화를 걸기전에 사용자에게 발신자번호를 입력하도록 하는 방법, 3) 새로운 중간연결전화번호를 생성해서 재연결을 시도하는 방법, 4) 이전에 중간연결전화번호로 전화를 했던 전화는 저장되어 있는 DB를 확인하여, 곧바로 가장 최근에 연결했던 목적지 전화번호 착신 연결해주는 방법을 포함한다.To distinguish this method, 1) show the caller number collected from the telephone server to the user, and confirm and select it; 2) a method for the user to enter the caller ID before dialing the intermediate connection number; 4) Create a new interlinked phone number and try to reconnect, 4) Calls previously made to the interlinked phone number check the stored DB and immediately transfer the latest destination phone number. It includes a method.
또한, 상기의 스팸전화를 걸려내기 위한 또 다른 방법으로, 전화앱에서 구분문자를 입력받지 않고, 앱/웹을 사용하면서, 전화기의 스피커를 통해 음성이 들리것을 확인하는 방법이나, 음성으로 지시내린 것을 앱/웹을 통해 입력받거나,앱/웹에 들어 있는 내용의 사용에 따라, 간접적으로 추론하여 구분할 수 있는 방법을 사용한다.In addition, as another method for making the above spam call, a method of confirming that the voice is heard through the speaker of the phone or instructing the voice while using the app / web without receiving a delimiter character from the phone app. It can be inferred and distinguished according to the input from the app / web or the use of the content in the app / web.
또한, 상기에서 중간 연결용으로 사용하는 전화번호를 생성하여 사용하는 방법의 일 실시예로, 전화번호는 재사용을 해야 하므로, 가용할 수 있는 주어진 전화번호 집합에서 가장 오래전에 사용되었던 전화번호를 선택하여 사용하는 방법과 전화채널과 데이타 세션을 일치가 완료되면, 재사용이 가능하도록 한다.In addition, as an embodiment of the method for generating and using a telephone number used for the intermediate connection in the above, since the telephone number must be reused, select the telephone number that was used the longest in a given set of available telephone numbers. When the matching method and the telephone channel and data session are completed, it can be reused.
또한, 상기에서 서버에서 전화단말기로 중간연결전화번호를 내려주면서, 더불어 웹/앱 접속을 위한 새로운 URL 정보도 내려주고, 전화단말기에서 접속할 수 있도록 해주는 방법을 포함한다.In addition, the server down the intermediate connection phone number from the server to the terminal, in addition to the new URL information for accessing the web / app, and includes a method for allowing access from the phone terminal.
또한, 추가의 목적지 전화번호없이, 중간연결전화번호를 최종 목적지 전화번호로 사용하여 보이는ARS를 동작시키는 방법을 포함한다.It also includes a method of operating the ARS, using the interlinked telephone number as the final destination telephone number, without additional destination telephone number.

Claims (4)

  1. 전화단말기에서 전화 연결 정보나 전화번호처럼 단말기의 고유한 정보를 읽어내기 힘든 환경에서,In an environment where it is difficult for the phone terminal to read the unique information of the device such as phone connection information or phone number,
    복수의 전화단말기의 웹/앱에서 동일한 목적지 전화번호로 전화 걸기를 시도하면, 상기 복수의 전화 단말기는 원래 목적지의 전화번호로 전화를 걸지 않고, 전화를 걸기 전에 이미 연결되어 있는 웹/앱에서 응용서버를 통해 상기 복수의 전화단말기 각각에 대응하여 서로 다른 중간 연결 전화번호를 전달받아, 전화서버로 전화를 걸고, When attempting to dial the same destination phone number from the web / app of multiple phone terminals, the plurality of phone terminals do not call the phone number of the original destination, but the application from the web / app that is already connected before the call is made. Receive a different intermediate connection telephone number corresponding to each of the plurality of telephone terminals through the server, make a call to the telephone server,
    상기 전화서버는 상기 복수의 전화단말기에 대응하는 복수의 전화 채널을 상기 응용서버를 통해, 상기 이미 웹/앱이 연결되어 있는 세션과 일치시켜주고, 목적지 전화번호로 착신 연결을 해주는 것을 특징으로 하는 착신 연결 방법.The telephone server matches the plurality of telephone channels corresponding to the plurality of telephone terminals with the session to which the web / app is already connected through the application server, and makes an incoming call to a destination telephone number. Incoming connection method.
  2. 제1항에 있어서, The method of claim 1,
    상기 중간 연결 전화번호는 미리 설정된 시간 동안 특정 데이타세션을 위해서 유일하게 사용이 가능하도록 할당되는 것을 특징으로 하는 착신 연결 방법.And the intermediate connection telephone number is assigned to be uniquely available for a specific data session for a preset time.
  3. 제1항에 있어서,The method of claim 1,
    상기 중간 연결 전화번호는 상기 전화채널과 데이타세션의 일치가 성공되면, 재사용이 가능하도록 할당이 해지되는 것을 특징으로 하는 착신 연결 방법. And if the intermediate connection telephone number is successfully matched with the telephone channel and the data session, allocation is terminated to enable reuse.
  4. 제 1항에 있어서, 상기 전화 서버는,The method of claim 1, wherein the telephone server,
    상기 중간 연결 전화번호가 유효하게 할당된 시간 내에 동일한 중간 연결 전화번호로 복수의 전화가 걸려오게 되면, 상기 이미 연결되어 있는 웹/앱를 통해 수집한 발신자 번호로 사용자를 확인하여 확인된 사용자의 전화채널을 상기 이미 웹/앱이 연결되어 있는 세션과 일치시키는 것을 특징으로 하는 착신 연결 방법.When a plurality of calls are made to the same interlinked phone number within the time when the interlinked phone number is validly allocated, the caller's telephone channel identified by the caller number collected through the already connected web / app is identified. To match the session with which the web / app is already connected.
PCT/KR2017/012250 2016-11-02 2017-11-01 Call forwarding method for synchronizing web/app session connection and phone channels in visible ars WO2018084566A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
KR10-2016-0145443 2016-11-02
KR1020160145443A KR101879785B1 (en) 2016-11-02 2016-11-02 The method to syncronize both web/app session and phone channel on Visual-IVR systems

Publications (2)

Publication Number Publication Date
WO2018084566A2 true WO2018084566A2 (en) 2018-05-11
WO2018084566A3 WO2018084566A3 (en) 2018-06-28

Family

ID=57540318

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/KR2017/012250 WO2018084566A2 (en) 2016-11-02 2017-11-01 Call forwarding method for synchronizing web/app session connection and phone channels in visible ars

Country Status (2)

Country Link
KR (1) KR101879785B1 (en)
WO (1) WO2018084566A2 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR102449630B1 (en) 2017-12-26 2022-09-30 삼성전자주식회사 Electronic device and Method for controlling the electronic device thereof
KR102426292B1 (en) * 2021-02-19 2022-07-29 주식회사 아이큐브온 Method and apparatus for providing visual ars(vars) associated artificial intelligence moduel in smart phone
KR102462606B1 (en) * 2022-04-27 2022-11-03 무 혁 권 Method and device for automatically providing visible ars contents based on web browser

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100249759B1 (en) * 1998-04-16 2000-03-15 김승현 Multi-telephone number system for a single terminal unit
KR100511067B1 (en) * 2002-12-24 2005-08-31 주식회사 코인츠 system and method for real time telephonic communication by virtual telephone number while web-chatting
KR101169045B1 (en) * 2010-08-24 2012-07-26 (주) 콜게이트 System, method and computer readable medium for providing voice and visual ARS service
KR20120140581A (en) * 2011-06-21 2012-12-31 홍순기 Virtual phone number service system and mathod thereof
KR101440495B1 (en) * 2013-12-31 2014-10-06 (주)오픈벡스 Multi-communication network service system based on virtual number, service method and computer readable medium having computer program recorded therefor

Also Published As

Publication number Publication date
KR20160133394A (en) 2016-11-22
KR101879785B1 (en) 2018-07-18
WO2018084566A3 (en) 2018-06-28

Similar Documents

Publication Publication Date Title
RU2160974C2 (en) Method and device to secure updated interface of calling subscriber in stationary cellular communication system
US20060177029A1 (en) Virtual multi-line telephone service
KR20000048634A (en) Process and system for interactive communication between two telephone apparatuses via the internet network
CN102611805B (en) Communication information notifying method, information uploading method, server and communication terminal
TW201616848A (en) Communication method of hiding privacy and system thereof
WO2018084566A2 (en) Call forwarding method for synchronizing web/app session connection and phone channels in visible ars
CN100493242C (en) Calling number selecting method, system and one-machine multiple number data center
CN102291694A (en) Polyphonic ring tone realizing method, polyphonic ring tone service platform, terminal equipment and polyphonic ring tone service system
US20030076817A1 (en) Apparatus and method for interfacing internet telephone
JP2002237907A (en) Internet ip telephone communication system enabling voice call between two parties through use of exclusive telephone set over the internet, and exclusive telephone set for internet ip telephone communication system, management method for ip address information used for basic data of internet ip telephone communication function, automatic reception transmission method for reception/transmission between the internet ip telephone communication exclusive set and general telephone, and computer-readable recording medium for recording internet ip telephone communication program
KR20010099059A (en) System for transmitting service of character and text message for identifying caller
US10440155B2 (en) Private connection multi-media transition
CN105281923A (en) Video conference call implementing method and device based on user identifier
CN106713649A (en) Information sharing method and system of realizing dialing process
KR100979393B1 (en) System and method for providing caller and receiver&#39;s information display service
EP3745694B1 (en) Method and telecommunication system for establishing a call via at least one telecommunication network using multiple call numbers
WO2014042483A1 (en) Smart phone originator information guide system and method therefor
WO2016208929A1 (en) Communication terminal for multi-number service and method for displaying differentiated information for communication terminal
KR20040009129A (en) Method for Communicating flowing IP Internet Phone
JP4334186B2 (en) Internet telephone system using mobile communication equipment
KR102337214B1 (en) System for combined voice and data during telephone call and method thereof
WO2015060662A1 (en) Method for transmitting broadcast message using data network and public network
WO1999044374A1 (en) Method and apparatus for personally identifying a calling party to a called party
JP2006080673A (en) Service providing system and service providing method
JP3669478B2 (en) Pre-translation method by station number

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 17867968

Country of ref document: EP

Kind code of ref document: A2

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 17867968

Country of ref document: EP

Kind code of ref document: A2