WO2017201937A1 - 一种通信装置及方法 - Google Patents

一种通信装置及方法 Download PDF

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Publication number
WO2017201937A1
WO2017201937A1 PCT/CN2016/100592 CN2016100592W WO2017201937A1 WO 2017201937 A1 WO2017201937 A1 WO 2017201937A1 CN 2016100592 W CN2016100592 W CN 2016100592W WO 2017201937 A1 WO2017201937 A1 WO 2017201937A1
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WO
WIPO (PCT)
Prior art keywords
dtmf command
touch screen
dtmf
button
screen area
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Application number
PCT/CN2016/100592
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English (en)
French (fr)
Inventor
张光华
Original Assignee
中兴通讯股份有限公司
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Publication date
Application filed by 中兴通讯股份有限公司 filed Critical 中兴通讯股份有限公司
Publication of WO2017201937A1 publication Critical patent/WO2017201937A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M19/00—Current supply arrangements for telephone systems
    • H04M19/02—Current supply arrangements for telephone systems providing ringing current or supervisory tones, e.g. dialling tone or busy tone
    • H04M19/04—Current supply arrangements for telephone systems providing ringing current or supervisory tones, e.g. dialling tone or busy tone the ringing-current being generated at the substations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/30—Devices which can set up and transmit only one digit at a time
    • H04M1/50—Devices which can set up and transmit only one digit at a time by generating or selecting currents of predetermined frequencies or combinations of frequencies
    • H04M1/505—Devices which can set up and transmit only one digit at a time by generating or selecting currents of predetermined frequencies or combinations of frequencies signals generated in digital form

Definitions

  • the present invention relates to the field of communications technologies, and more particularly to a communication device and method.
  • the embodiment of the invention provides a communication device, which can simplify the service flow provided by the operator, avoid misoperation, improve the operation correct rate, and improve the user experience.
  • the communication device includes an interface display control module.
  • the interface display control module is configured to open a touch signal receiving function of the touch screen area where the corresponding button of the DTMF command is located, and close the touch signal receiving function of the touch screen area where the corresponding button of the DTMF command is not located.
  • the method further comprises:
  • the operator data synchronization module acquires the DTMF command required by the entire service process of the operator, stores the DTMF command in a local database, and obtains a communication relationship with the operator through the service phone;
  • the core processing unit is configured to obtain a corresponding button of the DTMF command required by the current service process, and display the corresponding button in the touch screen.
  • the core processing unit is further configured to obtain a short comment corresponding to the DTMF command required by the current service flow;
  • the interface display control module is further configured to display a short comment corresponding to the DTMF command in a touch screen area where the DTMF command corresponding button is located.
  • the method further comprises:
  • the user operation monitoring module is configured to monitor whether the touch screen area of the corresponding button of the DTMF command required for the current service flow receives the touch signal.
  • the core processing unit is further configured to transmit a DTMF command corresponding to the button for receiving the touch signal to the operator, and obtain a DTMF command required for the next service flow from the local database. Obtaining a corresponding button and a short comment of the DTMF command required for the next service flow, and displaying a corresponding button of the DTMF command required for the next service flow on the touch screen;
  • the interface display control module is further configured to: open a touch signal receiving function of the touch screen area where the corresponding button of the DTMF command required for the next service flow is opened, and close the touch screen of the corresponding button of the DTMF command not required for the next service flow
  • the touch signal receiving function of the area displays a short comment corresponding to the DTMF command required by the next service flow in the touch screen area where the corresponding button of the DTMF command is located.
  • the embodiment of the invention further provides a communication method, which can simplify the service flow provided by the operator, avoid misoperation, improve the operation correct rate, and improve the user experience.
  • the method includes: opening a touch signal receiving function of a touch screen area where a DTMF command corresponds to a button, and closing a touch signal receiving function of a touch screen area where the corresponding button of the DTMF command is not located.
  • the method further comprises:
  • the corresponding button of the DTMF command required for the current service process is obtained, and the corresponding button is displayed on the touch screen.
  • the method further comprises:
  • the method further comprises:
  • the method further comprises:
  • the touch screen area of the corresponding button of the DTMF command required by the current service flow receives the touch signal
  • the DTMF command corresponding to the button for receiving the touch signal is transmitted to the operator, and the next service is obtained from the local database.
  • the DTMF command required by the process obtains the corresponding button and short comment of the DTMF command required by the next service flow, and displays the corresponding button of the DTMF command required for the next service flow in the touch screen;
  • a computer storage medium is further provided, and the computer storage medium may store an execution instruction for performing the implementation of the communication method in the above embodiment.
  • the communication device and method provided by the embodiments of the present invention can display the service flow provided by the operator on the display interface, and directly display the operation command corresponding to each service button, and close the non-business item button in the service process to receive the touch.
  • the ability of the signal avoids misoperation, reduces the user's misoperation caused by the button corresponding to the error operation instruction, avoids misoperation of the non-business button, improves the correct operation rate of the user operation, reduces the user operation time, and improves the user experience.
  • FIG. 1 is a functional block diagram of a communication device according to an embodiment of the present invention.
  • FIG. 2 is a functional block diagram of a communication device according to Embodiment 2 of the present invention.
  • FIG. 3 is a schematic diagram of an interface of a communication device according to Embodiment 3 of the present invention.
  • FIG. 4 is a flow chart of a fourth communication method according to Embodiment 4 of the present invention.
  • FIG. 5 is a flowchart of a fifth communication method according to Embodiment 5 of the present invention.
  • Communication device 10 Carrier Data Synchronization Module 101 User operation monitoring module 103 Core processing unit 105 Interface display control module 107 First interface 30 Second interface 32 Third interface 34
  • FIG. 1 is a functional block diagram of a communication device according to an embodiment of the present invention.
  • the communication device 10 shown in FIG. 1 includes an interface display control module 107.
  • the functional modules of the communication device 1 will be described in detail below.
  • the interface display control module 107 turns on the touch signal receiving function of the touch screen area where the button corresponding to the DTMF command is located, and turns off the touch signal receiving function of the touch screen area where the button corresponding to the non-DTMF command is located.
  • FIG. 2 is a functional block diagram of a communication device according to Embodiment 2 of the present invention.
  • the communication device 10 shown in FIG. 2 includes an operator data synchronization module 101, a user operation monitoring module 103, a core processing unit 105, and an interface display control module 107.
  • the operator data synchronization module 101 is connected to the core processing unit 105
  • the user operation monitoring module 103 is connected to the core processing unit 105
  • the interface display control module 107 is connected to the core processing unit 105.
  • the various functional modules of the device 10 of Figure 2 are described in detail below.
  • the operator data synchronization module 101 obtains the DTMF command required by the operator for the entire service process, stores the DTMF command in a local database, obtains communication with the operator through the service phone, and performs service data of the operator. Synchronous update, it should be noted that the service contact method includes a telephone contact method, a mobile phone number contact method, or other contact information. For example, the operator data synchronization module 101 obtains communication with the operator by dialing a telephone number or a mobile phone number. Contact, for example, call China Mobile's 10086 to get a communication link with China Mobile to obtain the DTMF commands required for the current service process.
  • the core processing unit 105 acquires a button corresponding to the current service flow DTMF command, and displays the button corresponding to the DTMF command in the touch screen.
  • the interface display control module 107 turns on the touch signal receiving function of the touch screen area where the button corresponding to the DTMF command is located, and turns off the touch signal receiving function of the touch screen area where the button corresponding to the non-DTMF command is located.
  • the core processing unit 105 obtains a short comment corresponding to the DTMF command, and the interface display control module
  • the 107 displays the short comment in the touch screen area where the button corresponding to the DTMF command is located.
  • the user operation monitoring module 103 monitors whether the touch screen area of the button corresponding to the DTMF command receives the touch signal.
  • the core processing unit 105 transmits the DTMF command corresponding to the button that receives the touch signal to the operator for the operator to execute the DTMF command, and obtains from the local database.
  • the DTMF command required by the next service flow, and the corresponding button of the DTMF command required for the next service flow is obtained.
  • a short comment the corresponding button of the DTMF command required for the next service flow is displayed on the touch screen.
  • the interface display control module 107 opens a touch signal receiving function of the touch screen area where the corresponding button of the DTMF command required by the next service flow is located, and closes the touch screen area of the corresponding button of the DTMF command not required for the next service flow.
  • the signal receiving function displays a short comment corresponding to the DTMF command required by the next service flow in a touch screen area where the corresponding button of the DTMF command is located.
  • FIG. 3 is a schematic diagram of the interface of the communication device 10 before and after dialing 10086.
  • the first interface 30, the second interface 32, and the third interface 34 are included in FIG. 3, and the first interface 30 is the interface of the communication device 10.
  • the initial state diagram, the interface of the second interface 32 and the third interface 34 after dialing are displayed.
  • the core processing unit 105 After obtaining the communication with the operator, the core processing unit 105 searches for the DTMF command of the service flow from the service command, and determines the button corresponding to the DTMF command of the service flow, and displays the button corresponding to the DTMF command on the touch screen.
  • the interface display control module 107 turns on the touch signal receiving function of the touch screen area where the button corresponding to the DTMF command is located, and turns off the touch signal receiving function of the touch screen area where the button corresponding to the non-DTMF command is located. For example, after dialing 10086, the interface display control module 107 displays the second interface 32 on the interface of the communication device 10. In the second interface 32, the interface display control module 107 opens the 1, 8, *, # corresponding to the DTMF command.
  • the touch signal receiving function of the touch screen area where the button is located, the touch signal receiving function of the touch screen area where the 2, 3, 4, 5, 6, 7, 9, 0 buttons corresponding to the non-DTMF command are turned off, only the digital button 1 and the numeric button 8 are allowed.
  • the *, #, # button receives the touch signal, displays a short comment on the "Call Charge Inquiry” on the number button 1, displays a short comment on the “Install Broadband” on the number button 8, and displays a short comment on the "Return to the superior” on the button, # A short comment indicating "return to the main menu” is displayed on the button, and the numeric buttons of the non-business buttons 2, 3, 4, 5, 6, 7, 9, 0 are displayed in gray, prompting the user for non-business buttons 2, 3, 4, 5, 6, 7, 9, 0 are not acceptable for receiving touch signals.
  • the DTMF command corresponding to the digital button 1 is "call charge inquiry”
  • the DTMF command corresponding to the digital button 8 is "installation broadband”.
  • the user operation monitoring module 103 monitors whether the touch screen area where the 1, 8, *, # buttons are located receives a touch signal.
  • the core processing unit 105 transmits the DTMF command “call charge query” corresponding to the button 1 that receives the touch signal to the operator, so that the operator performs the DTMF command, and the terminal acquires the next service.
  • the DTMF command required by the process enters the third interface 34, and the third interface 34 is similar to the second interface 32.
  • the third interface 34 will be described below.
  • the interface display control module 107 turns on the touch signal receiving function of the touch screen area where the 1, 2, *, # buttons corresponding to the DTMF command are located, and turns off the 3, 4, 5, 6, and 7 corresponding to the non-DTMF command.
  • the touch signal receiving function of the touch screen area where the 0 button is located only allows the touch screen area where the digital button 1 and the digital button 2 are located to receive the touch signal, and displays a short comment of the “SMS listening” on the digital button 1 on the digital button 2 Display a short comment of "Voice Broadcast” and display the non-business button 3, 4, 5, 6, 7, 9, 0 buttons in gray, prompting the user for non-business buttons 3, 4, 5, 6, 7, 9, 0
  • the button is not capable of receiving touch signals.
  • the core processing unit 105 queries the DTMF command corresponding to the button 8 as the command of “installing the broadband”, and “installs the broadband”. The command is transmitted to the operator.
  • the core processing unit 105 queries the DTMF command corresponding to the button 1 as the "sms receiving" command, and the "sms receiving” command. Transfer to the operator.
  • the core processing unit 105 queries the DTMF command corresponding to the button 2 as a “voice broadcast” command, and transmits the “voice broadcast” command to the operator for the operator to perform. "Voice broadcast” command.
  • the invention also provides a communication method, which can simplify the service flow provided by the operator, avoid misoperation, improve the operation correct rate, and improve the user experience.
  • the communication method is applied to the communication device shown in Figs. 1-2.
  • the communication method of the present invention will be described in detail below.
  • FIG. 4 is a flowchart of a fourth communication method according to Embodiment 4 of the present invention.
  • step S400 the interface display control module 107 turns on the touch signal receiving function of the touch screen area where the button corresponding to the DTMF command is located, and turns off the touch signal receiving function of the touch screen area where the button corresponding to the non-DTMF command is located.
  • FIG. 5 is a flowchart of a fifth communication method according to Embodiment 5 of the present invention.
  • step S500 the operator data synchronization module 101 acquires the DTMF command required by the operator for the entire service flow, and stores the DTMF command in a local database. .
  • step S502 the operator data synchronization module 101 obtains communication communication with the operator through the service phone, and obtains communication communication with the operator by dialing a telephone number or a mobile phone number, for example, dialing China Mobile's 10086 to obtain communication with China Mobile. Contact to get the DTMF commands required for the current service process.
  • step S504 the core processing unit 105 acquires a button corresponding to the DTMF command, displays the button corresponding to the DTMF command on the touch screen, and the interface display control module 107 turns on the touch signal receiving function of the touch screen area where the button corresponding to the DTMF command is located, and turns off the non-DTMF.
  • the core signal processing unit 105 acquires a short comment corresponding to the DTMF command, and the interface display control module 107 displays the short comment in the touch screen area where the button corresponding to the DTMF command is located.
  • the interface display control module 107 opens the touch signal receiving function of the touch screen area where the 1, 8, 4, and # buttons corresponding to the DTMF command are turned on, and turns off the 2, 3 corresponding to the non-DTMF command.
  • the touch signal receiving function of the touch screen area where the 4, 5, 6, 7, 9, 0 buttons are located allows only the digital button 1 and the digital button 8 to receive the touch signal, and the short button of the "call fee query" is displayed on the number button 1, in the number A short comment of "Install Broadband” is displayed on the button 8, and the numeric buttons of the non-business buttons 2, 3, 4, 5, 6, 7, 9, 0 are displayed in gray, prompting the user to non-business buttons 2, 3, 4, 5, 6, 7, 9, 0 are not acceptable for receiving touch signals.
  • step S506 the user operation monitoring module 103 monitors whether the touch screen area of the button corresponding to the DTMF command receives the touch signal, and when the touch screen area where the button corresponding to the DTMF command is received, the core processing unit 105 receives the touch signal.
  • the DTMF command corresponding to the button is transmitted to the operator for the operator to execute the DTMF command, and the DTMF command required for the next service flow is obtained from the local database, and the corresponding button of the DTMF command required for the next service flow is obtained.
  • the corresponding button of the DTMF command required for the next service flow is displayed on the touch screen, and the next service flow is required to be opened.
  • the touch signal receiving function of the touch screen area where the corresponding button of the DTMF command is located the touch signal receiving function of the touch screen area where the corresponding button of the DTMF command not required for the next service flow is closed, and the DTMF required for the next service flow is turned off.
  • the short comment corresponding to the command is displayed in the touch screen area where the corresponding button of the DTMF command is located.
  • the touch signal of the touch screen area where the 1, 8, , and # buttons are located can receive the function.
  • the DTMF command corresponding to the button 1 is the "call charge query”
  • the DTMF command corresponding to the number 8 is "Installing the broadband”
  • the core processing unit 105 transmits the DTMF command "call charge query” corresponding to the button 1 of the received touch signal to the operator for the operator to execute the DTMF command.
  • buttons corresponding to the DTMF commands required for the next service flow are 1, 2, *, # buttons
  • the interface display control module 107 opens the touch signal receiving function of the touch screen area where the 1, 2, *, # buttons corresponding to the DTMF commands are located. Turn off the touch signal receiving function of the touch screen area where the 3, 4, 5, 6, 7, 9, and 0 buttons corresponding to the non-DTMF command are located, and only allow the touch screen area where the buttons 1, 2, *, and # are located to receive the touch signal.
  • a short comment of "SMS Listening" is displayed on the number button 1
  • a short comment of "Voice Broadcast” is displayed on the number button 2
  • the non-business button 3 4, 5, 6, 7, 9, 0 buttons are grayed out. Shows.
  • the communication device and method provided by the present invention can display the service flow provided by the operator on the display interface, and directly display the operation command corresponding to each service button, and close the non-business item button in the service flow to receive the touch signal.
  • the foregoing technical solution provided by the embodiment of the present invention can be applied to a communication method, and can display a service flow provided by an operator on a display interface, corresponding to each service button.
  • the operation command is used as a visual prompt to turn off the ability of the non-business item button in the service flow to receive the touch signal, avoiding misoperation, reducing the user's misoperation caused by the button corresponding to the error operation instruction, and avoiding mistakes on the non-business button. Operation, improve the correct rate of user operations, and reduce user operation time.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

本发明提供一种通信装置，包括界面显示控制模块。界面显示控制模块打开DTMF命令对应的按键所在触摸屏区域的触摸信号接收功能，关闭非DTMF命令对应的按键所在触摸屏区域的触摸信号接收功能。本发明还提供一种通信方法。本发明提供的通信装置及方法，能避免误操作，提高操作正确率，减少操作时间。

Description

一种通信装置及方法 技术领域
本发明涉及通信技术领域，更具体地说，涉及一种通信装置和方法。
背景技术
人们使用移动通信设备完成运营商提供的咨询服务流程时，往往按照服务流程的语音提示，一步一步进行，流程步骤多，耗时长，非常繁琐，在等待运营商的语音提示过程中，有时回应提示按压数字键盘时出现按错的情况，又得重新返回再继续听继续按压，用户体验极差。
发明内容
本发明实施例提供了一种通信装置，能对运营商提供的服务流程进行简化，避免误操作，提高操作正确率，提高用户体验。所述通信装置包括界面显示控制模块。界面显示控制模块设置为打开DTMF命令对应按键所在触摸屏区域的触摸信号接收功能，关闭非所述DTMF命令对应按键所在触摸屏区域的触摸信号接收功能。
优选地，还包括：
运营商数据同步模块，获取运营商整个服务流程所需的所述DTMF命令，将所述DTMF命令存储在本地数据库中，通过服务电话与所述运营商取得通信联系；
核心处理单元，设置为获取当前服务流程所需DTMF命令的对应按键，将所述对应按键显示在触摸屏中。
优选地，所述核心处理单元，还设置为获取所述当前服务流程所需DTMF命令对应的简短注释；
所述界面显示控制模块，还设置为将所述DTMF命令对应的简短注释显示在所述DTMF命令对应按键所在的触摸屏区域。
优选地，还包括：
用户操作监测模块，设置为监测所述当前服务流程所需的DTMF命令的对应按键所在触摸屏区域是否接收触摸信号。
优选地，当所述当前服务流程所需DTMF命令的对应按键所在触摸屏
区域接收触摸信号时，所述核心处理单元，还设置为将所述接收触摸信号的按键对应的DTMF命令传送给所述运营商，从所述本地数据库中获取下个服务流程所需的DTMF命令，获取所述下个服务流程所需DTMF命令的对应按键及简短注释，将所述下个服务流程所需的DTMF命令的对应按键显示在触摸屏中；
所述界面显示控制模块，还设置为打开所述下个服务流程所需DTMF命令的对应按键所在触摸屏区域的触摸信号接收功能，关闭非所述下个服务流程所需DTMF命令的对应按键所在触摸屏区域的触摸信号接收功能，并将所述下个服务流程所需的DTMF命令对应的简短注释显示在所述DTMF命令的对应按键所在的触摸屏区域。
本发明实施例还提供了一种通信方法，能对运营商提供的服务流程进行简化，避免误操作，提高操作正确率，提高用户体验。该方法包括打开DTMF命令对应按键所在触摸屏区域的触摸信号接收功能，关闭非所述DTMF命令对应按键所在触摸屏区域的触摸信号接收功能。
优选地，还包括：
获取运营商整个服务流程所需的所述DTMF命令，将所述DTMF命令存储在本地数据库中，通过服务电话与所述运营商取得通信联系；
获取当前服务流程所需DTMF命令的对应按键，将所述对应按键显示在触摸屏中。
优选地，还包括：
获取所述当前服务流程所需DTMF命令对应的简短注释；
将所述DTMF命令对应的简短注释显示在所述DTMF命令对应按键所在的触摸屏区域。
优选地，还包括：
监测所述当前服务流程所需的DTMF命令的对应按键所在触摸屏区域是否接收触摸信号。
优选地，还包括：
当所述当前服务流程所需DTMF命令的对应按键所在触摸屏区域接收触摸信号时，将所述接收触摸信号的按键对应的DTMF命令传送给所述运营商，从所述本地数据库中获取下个服务流程所需的DTMF命令，获取所述下个服务流程所需DTMF命令的对应按键及简短注释，将所述下个服务流程所需的DTMF命令的对应按键显示在触摸屏中；
打开所述下个服务流程所需DTMF命令的对应按键所在触摸屏区域的触摸信号接收功能，关闭非所述下个服务流程所需DTMF命令的对应按键所在触摸屏区域的触摸信号接收功能，并将所述下个服务流程所需的DTMF命令对应的简短注释显示在所述DTMF命令的对应按键所在的触摸屏区域。
在本发明实施例中，还提供了一种计算机存储介质，该计算机存储介质可以存储有执行指令，该执行指令用于执行上述实施例中的通信方法的实现。
本发明实施例提供的通信装置及方法，能将运营商提供的服务流程在显示界面上进行显示，对各个业务按键对应的操作命令做直观提示，关闭在服务流程中的非业务项按键接收触摸信号的能力，避免误操作，减少用户由于记错操作指令对应的按键而产生的误操作，同时避免对非业务按键进行误操作，提高用户操作的正确率，减少用户操作时间，提高用户体验。
附图说明
图1是本发明实施例一通信装置的功能模块图。
图2是本发明实施例二通信装置的功能模块图。
图3是本发明实施例三通信装置界面示意图。
图4是本发明实施例四通信方法的流程图。
图5是本发明实施例五通信方法的流程图。
附图标记：
通信装置 10
运营商数据同步模块 101
用户操作监测模块 103
核心处理单元 105
界面显示控制模块 107
第一界面 30
第二界面 32
第三界面 34
具体实施方式
为了使本发明的目的、技术方案及优点更加清楚明白，以下结合附图及实施例，对本发明进行进一步详细说明。应当理解，此处所描述的具体实施例仅用以解释本发明，并不用于限定本发明。
请参阅图1，图1是本发明实施例一通信装置的功能模块图。图1所示的通信装置10包括：界面显示控制模块107。下面对通信装置1的各功能模块进行详细介绍。
界面显示控制模块107打开DTMF命令对应的按键所在触摸屏区域的触摸信号接收功能，关闭非DTMF命令对应的按键所在触摸屏区域的触摸信号接收功能。
参阅图2，图2是本发明实施例二通信装置的功能模块图。图2所示的通信装置10包括：运营商数据同步模块101、用户操作监测模块103、核心处理单元105、界面显示控制模块107。其中，运营商数据同步模块101与核心处理单元105相连，用户操作监测模块103与核心处理单元105相连，界面显示控制模块107与核心处理单元105相连。下面详细介绍图2的装置10的各个功能模块。
运营商数据同步模块101获取运营商整个服务流程所需的所述DTMF命令，将所述DTMF命令存储在本地数据库中，通过服务电话与所述运营商取得通信联系，对运营商的服务数据进行同步更新，需要说明的是，服务联系方式包括电话联系方式、手机号码联系方式，或者其他联系方式，举例来说，运营商数据同步模块101通过拨打电话号码或手机号码的方式与运营商取得通信联系，例如拨打***的10086与***取得通信联系，获取当前服务流程所需的DTMF命令。
核心处理单元105获取当前服务流程DTMF命令对应的按键，将DTMF命令对应的按键显示在触摸屏中。界面显示控制模块107打开DTMF命令对应的按键所在触摸屏区域的触摸信号接收功能，关闭非DTMF命令对应的按键所在触摸屏区域的触摸信号接收功能。
核心处理单元105获取DTMF命令对应的简短注释，界面显示控制模块
107将简短注释显示在DTMF命令对应的按键所在的触摸屏区域。用户操作监测模块103监测DTMF命令对应的按键所在触摸屏区域是否接收到触摸信号。当DTMF命令对应的按键所在触摸屏区域接收到触摸信号时，核心处理单元105将接收到触摸信号的按键对应的DTMF命令传送给运营商，以供运营商执行DTMF命令，从所述本地数据库中获取下个服务流程所需的DTMF命令，获取所述下个服务流程所需DTMF命令的对应按键 及简短注释，将所述下个服务流程所需的DTMF命令的对应按键显示在触摸屏中。
所述界面显示控制模块107打开所述下个服务流程所需DTMF命令的对应按键所在触摸屏区域的触摸信号接收功能，关闭非所述下个服务流程所需DTMF命令的对应按键所在触摸屏区域的触摸信号接收功能，并将所述下个服务流程所需的DTMF命令对应的简短注释显示在所述DTMF命令的对应按键所在的触摸屏区域。
请参阅图3，图3所示为通信装置10拨通10086前后的界面示意图，在图3中包括第一界面30、第二界面32、第三界面34，第一界面30是通信装置10界面的初始状态图，第二界面32、第三界面34拨通之后的界面显示。取得与运营商的通信联系后，核心处理单元105从服务命令中查找出服务流程的DTMF命令，并判断出服务流程的DTMF命令对应的按键，将DTMF命令对应的按键显示在触摸屏中。
界面显示控制模块107打开DTMF命令对应的按键所在触摸屏区域的触摸信号接收功能，关闭非DTMF命令对应的按键所在触摸屏区域的触摸信号接收功能。例如，在拨通10086后，界面显示控制模块107在通信装置10的界面上显示第二界面32，在第二界面32中，界面显示控制模块107打开DTMF命令对应的1、8、*、#按键所在触摸屏区域的触摸信号接收功能，关闭非DTMF命令对应的2、3、4、5、6、7、9、0按键所在触摸屏区域的触摸信号接收功能，只允许数字按键1、数字按键8、*、#按键接收触摸信号，在数字按键1上显示“话费查询”的简短注释，在数字按键8上显示“安装宽带”的简短注释，*按键上显示“返回上级”的简短注释，#按键上显示“返回主菜单”的简短注释，并将非业务按键2、3、4、5、6、7、9、0的数字按键以灰色显示，提示用户非业务按键2、3、4、5、6、7、9、0是不可接收触摸信号的。在***运营商的服务命令号中，数字按键1对应的DTMF命令是“话费查询”，数字按键8对应的DTMF命令是“安装宽带”。用户操作监测模块103监测1、8、*、#按键所在触摸屏区域是否接收到触摸信号。
当按键1所在的触摸屏区域接收触摸信号后，核心处理单元105将接收到触摸信号的按键1对应的DTMF命令“话费查询”传送给运营商，以供运营商执行DTMF命令，终端获取下个服务流程所需的DTMF命令，进入第三界面34，第三界面34与第二界面32相似，下面对第三界面34做说明。
在第三界面34中，界面显示控制模块107打开DTMF命令对应的1、2、*、#按键所在触摸屏区域的触摸信号接收功能，关闭非DTMF命令对应的3、4、5、6、7、9、0按键所在触摸屏区域的触摸信号接收功能，只允许数字按键1、数字按键2所在的触屏区域接收触摸信号，在数字按键1上显示“短信收听”的简短注释，在数字按键2上显示“语音播报”的简短注释，并将非业务按键3、4、5、6、7、9、0按键以灰色显示，提示用户非业务按键3、4、5、6、7、9、0按键是不可接收触摸信号的。
需要说明的是，在第二界面32中，当按键8所在的触摸屏区域接收触摸信号后，核心处理单元105查询与按键8对应的DTMF命令为“安装宽带”的命令，并将“安装宽带”的命令传输给运营商。同样的，在第三方界面34中，当按键1所在的触摸屏区域接收触摸信号后，核心处理单元105查询与按键1对应的DTMF命令为“短信接收”的命令，并将“短信接收”的命令传输给运营商。当按键2所在的触摸屏区域接收触摸信号后，核心处理单元105查询与按键2对应的DTMF命令为“语音播报”的命令，并将“语音播报”的命令传输给运营商，以供运营商执行“语音播报”的命令。
本发明还提供一种通信方法，能对运营商提供的服务流程进行简化，避免误操作，提高操作正确率，提高用户体验。通信方法应用与图1-2所示的通信装置中。下面对本发明的通信方法进行详细介绍。
参阅图4，图4是本发明实施例四通信方法的流程图。
在步骤S400中，界面显示控制模块107打开DTMF命令对应的按键所在触摸屏区域的触摸信号接收功能，关闭非DTMF命令对应的按键所在触摸屏区域的触摸信号接收功能。
参阅图5，图5是本发明实施例五通信方法的流程图。
在步骤S500中，运营商数据同步模块101获取运营商整个服务流程所需的所述DTMF命令，将所述DTMF命令存储在本地数据库中。。
在步骤S502中，运营商数据同步模块101通过服务电话与所述运营商取得通信联系，通过拨打电话号码或手机号码的方式与运营商取得通信联系，例如拨打***的10086与***取得通信联系，获取当前服务流程所需的DTMF命令。
在步骤S504中，核心处理单元105获取DTMF命令对应的按键，将DTMF命令对应的按键显示在触摸屏中，界面显示控制模块107打开DTMF命令对应的按键所在触摸屏区域的触摸信号接收功能，关闭非DTMF命令对应的按键所在触摸屏区域的触摸信号接收功能，核心处理单元105获取DTMF命令对应的简短注释，界面显示控制模块107将简短注释显示在DTMF命令对应的按键所在的触摸屏区域。
举例来说，在拨通***的10086后，界面显示控制模块107打开DTMF命令对应的1、8、*、#按键所在触摸屏区域的触摸信号接收功能，关闭非DTMF命令对应的2、3、4、5、6、7、9、0按键所在触摸屏区域的触摸信号接收功能，只允许数字按键1、数字按键8接收触摸信号，在数字按键1上显示“话费查询”的简短注释，在数字按键8上显示“安装宽带”的简短注释，并将非业务按键2、3、4、5、6、7、9、0的数字按键以灰色显示，提示用户非业务按键2、3、4、5、6、7、9、0是不可接收触摸信号的。
在步骤S506中，用户操作监测模块103监测DTMF命令对应的按键所在触摸屏区域是否接收到触摸信号，当DTMF命令对应的按键所在触摸屏区域接收到触摸信号时，核心处理单元105将接收到触摸信号的按键对应的DTMF命令传送给运营商，以供运营商执行DTMF命令，从所述本地数据库中获取下个服务流程所需的DTMF命令，获取所述下个服务流程所需DTMF命令的对应按键及简短注释，将所述下个服务流程所需的DTMF命令的对应按键显示在触摸屏中，打开所述下个服务流程所需 DTMF命令的对应按键所在触摸屏区域的触摸信号接收功能，关闭非所述下个服务流程所需DTMF命令的对应按键所在触摸屏区域的触摸信号接收功能，并将所述下个服务流程所需的DTMF命令对应的简短注释显示在所述DTMF命令的对应按键所在的触摸屏区域。
举例来说，在拨通***的10086后，1、8、*、#按键所在触摸屏区域的触摸信号能接收功能，按键1对应的DTMF命令为“话费查询”，数字8对应的DTMF命令为“安装宽带”，当按键1所在的触摸屏区域接收触摸信号后，核心处理单元105将接收到触摸信号的按键1对应的DTMF命令“话费查询”传送给运营商，以供运营商执行DTMF命令，并获取下个服务流程所需的DTMF命令对应的按键为1、2、*、#按键，界面显示控制模块107打开DTMF命令对应的1、2、*、#按键所在触摸屏区域的触摸信号接收功能，关闭非DTMF命令对应的3、4、5、6、7、9、0按键所在触摸屏区域的触摸信号接收功能，只允许按键1、2、*、#所在的触屏区域接收触摸信号，在数字按键1上显示“短信收听”的简短注释，在数字按键2上显示“语音播报”的简短注释，并将非业务按键3、4、5、6、7、9、0按键以灰色显示。
本发明提供的通信装置及方法，能将运营商提供的服务流程在显示界面上进行显示，对各个业务按键对应的操作命令做直观提示，关闭在服务流程中的非业务项按键接收触摸信号的能力，避免误操作，减少用户由于记错操作指令对应的按键而产生的误操作，同时避免对非业务按键进行误操作，提高用户操作的正确率，减少用户操作时间，提高用户体验。
以上仅为本发明的较佳实施例而已，并不用以限制本发明，凡在本发明的精神和原则之内所作的任何修改、等同替换和改进等，均应包含在本发明的保护范围之内。
工业实用性
本发明实施例提供的上述技术方案，可以应用于通信方法过程中，能将运营商提供的服务流程在显示界面上进行显示，对各个业务按键对应的 操作命令做直观提示，关闭在服务流程中的非业务项按键接收触摸信号的能力，避免误操作，减少用户由于记错操作指令对应的按键而产生的误操作，同时避免对非业务按键进行误操作，提高用户操作的正确率，减少用户操作时间。

Claims (9)

  1. 一种通信装置，包括：
    界面显示控制模块，设置为打开DTMF命令对应按键所在触摸屏区域的触摸信号接收功能，关闭非所述DTMF命令对应按键所在触摸屏区域的触摸信号接收功能。
  2. 如权利要求1所述的通信装置，其中，还包括：
    运营商数据同步模块，获取运营商整个服务流程所需的所述DTMF命令，将所述DTMF命令存储在本地数据库中，通过服务电话与所述运营商取得通信联系；
    核心处理单元，设置为获取当前服务流程所需DTMF命令的对应按键，将所述对应按键显示在触摸屏中。
  3. 如权利要求2所述的通信装置，其中，所述核心处理单元，还设置为获取所述当前服务流程所需DTMF命令对应的简短注释；
    所述界面显示控制模块，还设置为将所述DTMF命令对应的简短注释显示在所述DTMF命令对应按键所在的触摸屏区域。
  4. 如权利要求1所述的通信装置，其中，还包括：
    用户操作监测模块，设置为监测所述当前服务流程所需的DTMF命令的对应按键所在触摸屏区域是否接收触摸信号。
  5. 如权利要求4所述的通信装置，其中，当所述当前服务流程所需DTMF命令的对应按键所在触摸屏区域接收触摸信号时，所述核心处理单元，还设置为将所述接收触摸信号的按键对应的DTMF命令传送给所述运营商，从所述本地数据库中获取下个服务流程所需的DTMF命令，获取所述下个服务流程所需DTMF命令的对应按键及简短注释，将所述下个服务流程所需的DTMF命令的对应按键显示在触摸屏中；
    所述界面显示控制模块，还设置为打开所述下个服务流程所需DTMF 命令的对应按键所在触摸屏区域的触摸信号接收功能，关闭非所述下个服务流程所需DTMF命令的对应按键所在触摸屏区域的触摸信号接收功能，并将所述下个服务流程所需的DTMF命令对应的简短注释显示在所述DTMF命令的对应按键所在的触摸屏区域。
  6. 一种通信方法，包括：
    打开DTMF命令对应按键所在触摸屏区域的触摸信号接收功能，关闭非所述DTMF命令对应按键所在触摸屏区域的触摸信号接收功能。
  7. 如权利要求6所述的通信方法，其中，还包括：
    获取运营商整个服务流程所需的所述DTMF命令，将所述DTMF命令存储在本地数据库中，通过服务电话与所述运营商取得通信联系；
    获取当前服务流程所需DTMF命令的对应按键，将所述对应按键显示在触摸屏中。
    如权利要求7所述的通信方法，其中，还包括：
    获取所述当前服务流程所需DTMF命令对应的简短注释；
    将所述DTMF命令对应的简短注释显示在所述DTMF命令对应按键所在的触摸屏区域。
  8. 如权利要求6所述的通信方法，其中，还包括：
    监测所述当前服务流程所需的DTMF命令的对应按键所在触摸屏区域是否接收触摸信号。
  9. 如权利要求9所述的通信装置，其中，还包括：
    当所述当前服务流程所需DTMF命令的对应按键所在触摸屏区域接收触摸信号时，将所述接收触摸信号的按键对应的DTMF命令传送给所述运营商，从所述本地数据库中获取下个服务流程所需的DTMF命令，获取所述下个服务流程所需DTMF命令的对应按键及简短注释，将所述下个服 务流程所需的DTMF命令的对应按键显示在触摸屏中；
    打开所述下个服务流程所需DTMF命令的对应按键所在触摸屏区域的触摸信号接收功能，关闭非所述下个服务流程所需DTMF命令的对应按键所在触摸屏区域的触摸信号接收功能，并将所述下个服务流程所需的DTMF命令对应的简短注释显示在所述DTMF命令的对应按键所在的触摸屏区域。
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