CN114449520A - Remote acquisition method and device for bank flow - Google Patents
Remote acquisition method and device for bank flow Download PDFInfo
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- CN114449520A CN114449520A CN202210277357.9A CN202210277357A CN114449520A CN 114449520 A CN114449520 A CN 114449520A CN 202210277357 A CN202210277357 A CN 202210277357A CN 114449520 A CN114449520 A CN 114449520A
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- H—ELECTRICITY
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- H04W12/40—Security arrangements using identity modules
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Abstract
The invention provides a bank pipelining remote acquisition method and device, which can be used in the financial field or other technical fields. The method comprises the following steps: receiving bank flow generation indication information, and generating a customer bank flow according to customer service information; receiving sealing indication information sent by the business handling terminal, wherein the sealing indication information comprises a certificate number of a client; if the certificate number passes the verification, sending a verification link to a corresponding client terminal through a 5G message; receiving client face information sent by the client terminal through a 5G message; if the face information of the customer is judged to pass the verification, a bank electronic seal is stamped on the running water of the customer bank and a running water file of the customer bank is generated; and sending the client bank flow file to the client terminal through a 5G message. The device is used for executing the method. The remote acquisition method and the remote acquisition device for the bank pipelining, provided by the embodiment of the invention, improve the handling efficiency of the bank pipelining business.
Description
Technical Field
The invention relates to the technical field of data processing, in particular to a bank pipelining remote acquisition method and device.
Background
The bank flow refers to the deposit and withdrawal transaction records of a bank current account or a bank card, and is divided into personal flow and public flow according to the difference of the account properties.
At present, the bank flow can inquire through the internet bank, the mobile phone bank, the telephone bank and other channels of each large bank. If the bank needing stamping runs, the bank needs to be handled at a bank counter or printed at a self-service teller machine of a bank business office. The customer needs to go to the bank outlet, and the condition of queuing and waiting can also occur during the business peak period, so the time for business handling is long, the efficiency is low, and the customer is not convenient enough.
Disclosure of Invention
To solve the problems in the prior art, embodiments of the present invention provide a method and an apparatus for remotely acquiring a bank flow, which can at least partially solve the problems in the prior art.
In a first aspect, the present invention provides a remote acquiring method for a bank pipeline, including:
receiving bank flow generation indication information, and generating a customer bank flow according to customer service information; the bank pipelining generation indication information is sent by a business handling terminal after a client verifies and provides client business information through telephone banking business;
receiving sealing indication information sent by the business handling terminal, wherein the sealing indication information comprises a certificate number of a client;
if the certificate number passes the verification, sending a verification link to a corresponding client terminal through a 5G message;
receiving client face information sent by the client terminal through a 5G message; the client face information is sent by the client terminal after the triggering operation of the verification link is detected;
if the face information of the customer is judged to pass the verification, a bank electronic seal is stamped on the running water of the customer bank and a running water file of the customer bank is generated;
and sending the client bank flow file to the client terminal through a 5G message.
In a second aspect, the present invention further provides a method for remotely acquiring a bank flow, including:
receiving a verification link sent by the server through the 5G message; the verification link is sent after the server verifies the certificate number of the client included in the stamping indication information after generating the client bank flow and receiving the stamping indication information sent by the business handling terminal;
if the trigger operation of the verification link is detected, acquiring the face information of the client and sending the face information to the server;
receiving a client bank flow file sent by the server; and the client bank running file is generated after the server judges that the face information of the client passes the verification and stamps an electronic seal of the bank on the client bank running.
In a third aspect, the present invention provides a remote acquiring apparatus for bank pipelining, including:
the first receiving module is used for receiving the indication information generated by the bank flow and generating the customer bank flow according to the customer service information; the bank pipelining generation indication information is sent by a business handling terminal after a client verifies and provides client business information through telephone banking business;
the second receiving module is used for receiving the sealing indication information sent by the business handling terminal, and the sealing indication information comprises a certificate number of a client;
the verification module is used for sending a verification link to a corresponding client terminal through a 5G message if the certificate number passes verification;
the third receiving module is used for receiving the face information of the client sent by the client terminal through a 5G message; wherein the client face information is sent by the client terminal after detecting the trigger operation of the verification link;
the generating module is used for stamping bank electronic seals on the client bank flow and generating client bank flow files after judging that the face information of the client passes the verification;
and the sending module is used for sending the client bank flow file to the client terminal through a 5G message.
In a fourth aspect, the present invention further provides a remote acquiring apparatus for bank pipelining, including:
the fourth receiving module is used for receiving the verification link sent by the server through the 5G message; the verification link is sent after the server verifies the certificate number of the client included in the stamping indication information after generating the client bank flow and receiving the stamping indication information sent by the business handling terminal;
the detection module is used for acquiring the face information of the client and sending the face information to the server after the trigger operation of the verification link is detected;
the fifth receiving module is used for receiving the client bank flow file sent by the server; and the client bank running file is generated after the server judges that the face information of the client passes the verification and stamps an electronic seal of the bank on the client bank running.
In another aspect, the present invention provides an electronic device, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, where the processor executes the computer program to implement the steps of the method for remotely obtaining the bank flow according to any of the above embodiments.
In yet another aspect, the present invention provides a computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, implements the steps of the remote acquisition method of the bank pipelining according to any one of the above embodiments.
The remote acquisition method and the device for the bank pipelining provided by the embodiment of the invention can receive the instruction information generated by the bank pipelining, and generates the client bank flow according to the client service information, receives the stamping indication information sent by the service handling terminal, the stamping indication information comprises the certificate number of the client, if the certificate number passes the verification, transmitting a verification link to a client terminal corresponding to the mobile phone number through the 5G message, receiving the face information of the client transmitted by the client terminal through the 5G message, if the face information of the client is verified, the electronic seal of the bank is added to the pipelining of the client bank, the pipelining file of the client bank is generated and sent to the client terminal through the 5G message, the client can remotely handle the pipelining business of the bank and obtain the pipelining of the stamped bank without going to a bank outlet, and the handling efficiency of the pipelining business of the bank is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
fig. 1 is a schematic flow chart of a remote acquisition method of a bank flow according to a first embodiment of the present invention.
Fig. 2 is a schematic flow chart of a remote acquisition method of a bank flow according to a second embodiment of the present invention.
Fig. 3 is a schematic flow chart of a remote acquisition method of a bank flow according to a third embodiment of the present invention.
Fig. 4 is a schematic flow chart of a remote acquisition method of a bank flow according to a fourth embodiment of the present invention.
Fig. 5 is a schematic flow chart of a remote acquisition method of a bank flow according to a fifth embodiment of the present invention.
Fig. 6 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to a sixth embodiment of the present invention.
Fig. 7 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to a seventh embodiment of the present invention.
Fig. 8 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to an eighth embodiment of the present invention.
Fig. 9 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to a ninth embodiment of the present invention.
Fig. 10 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to a tenth embodiment of the present invention.
Fig. 11 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to an eleventh embodiment of the present invention.
Fig. 12 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to a twelfth embodiment of the present invention.
Fig. 13 is a schematic physical structure diagram of an electronic device according to a thirteenth embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention. It should be noted that the embodiments and features of the embodiments in the present application may be arbitrarily combined with each other without conflict.
In order to facilitate understanding of the technical solutions provided in the present application, the following first describes relevant contents of the technical solutions in the present application.
5G message: the 5G message is an upgrade and update of a conventional short message service, is constructed based on the Global System for Mobile Communications Association (GSMA) convergence Communication (RCS) UP standard, and provides a multimedia, lightweight, and interactive message service for a user. The 5G message comprehensively improves the service capability on the basis of inheriting the characteristics of traditional short message registration-free login, installation-free application and the like.
In the internet era of high-speed development, the banking industry also needs to focus on providing convenient, efficient and operation-threshold-free service for customers, aiming at the bank pipelining printing business handling process, the invention aims to provide a method for printing the bank pipelining by the telephone bank based on 5G information, based on the natural adaptability of the channel of the telephone bank facing to the low operation threshold of all age groups and the 5G information, the business process of handling the bank pipelining query by the existing telephone bank is optimized, and the stamping operation of the bank pipelining files of the customers is completed on the basis of adding face recognition to further improve the identity verification safety. Finally, the bank running water is sent to the mobile phone of the customer through the 5G message, so that the customer can obtain the transaction running water certificate with the bank seal remotely without installing any other mobile phone software, and high-quality, efficient and convenient service experience is provided for the customer.
The following describes a specific implementation process of the bank-running remote acquisition method provided by the embodiment of the present invention by taking a server as an execution subject.
Fig. 1 is a schematic flow chart of a remote acquiring method of a bank flow according to a first embodiment of the present invention, and as shown in fig. 1, the remote acquiring method of the bank flow according to the embodiment of the present invention includes:
s101, receiving indication information of bank flow generation, and generating a customer bank flow according to customer service information; the bank pipelining generation indication information is sent by a business handling terminal after a client verifies and provides client business information through telephone banking business;
specifically, the customer can make a call through the customer telephone terminal and the bank hotline to access the telephone banking service, and the customer service staff of the bank can answer the call of the customer through the bank telephone terminal and provide the telephone banking service for the customer. The customer informs the customer service staff that the bank pipelining query service needs to be handled, the customer account is provided for the customer service staff, the customer service staff inputs the customer account into the service handling terminal, the customer pipelining query operation of the customer bank is carried out at the service handling terminal, the service handling terminal sends a bank pipelining query request to the server and sends a password input prompt voice to the customer telephone terminal through the bank telephone terminal, and the bank pipelining query request carries the customer account. After receiving the password information input by the client through the client telephone terminal, the service handling terminal sends the password information to the server through the service handling terminal. The server carries out telephone banking service verification according to the client account and the password information, and if the client account is matched with the password information, the server returns verification passing information to the service handling terminal. After checking the verification passing information displayed by the business handling terminal, the customer service staff can inquire the time range of the bank flow which needs to be inquired by the customer through the bank telephone terminal, and the customer can feed back the time range to the customer service staff through the customer telephone terminal. The customer service staff inputs the time range at the business handling terminal to serve as the query time range of the client bank flow, the operation of generating the client bank flow is carried out at the business handling terminal, the business handling terminal sends bank flow generation indicating information to the server, and the bank flow generation indicating information comprises the query time range of the client bank flow. The server receives the instruction information of the running generation of the bank, and then obtains the corresponding transaction information of the customer account in the query time range of the running of the customer bank according to the customer account and the password information to generate the running of the customer bank.
The client telephone terminal includes, but is not limited to, a fixed telephone, a mobile phone, a smart phone, and other devices with a telephone function. The bank telephone terminal includes but is not limited to a device with a telephone function such as a fixed telephone. The business handling terminal includes but is not limited to desktop, notebook, etc. The customer service information may include customer account, password information, etc., and is set according to actual needs, which is not limited in the embodiments of the present invention. The customer account may be a bank card number or a bank account number.
S102, receiving sealing indication information sent by the business handling terminal, wherein the sealing indication information comprises a certificate number of a client;
specifically, after the server generates the customer bank flow, the server may return the customer bank flow generation success information to the service handling terminal, after the service staff checks the customer bank flow generation success information at the service handling terminal, the service staff may inquire whether the customer needs to stamp the customer bank flow through the bank telephone terminal, if the service staff receives that the customer feeds back the information that needs to stamp through the customer telephone terminal, the service staff may inquire the certificate number of the customer, and then send stamp indication information to the server through the service handling terminal, where the stamp indication information includes the certificate number of the customer.
S103, if the certificate number passes the verification, sending a verification link to a corresponding client terminal through a 5G message;
specifically, after receiving the stamping indication information, the server verifies the certificate number of the client, and the server can query the certificate number corresponding to the client account, compare the certificate number corresponding to the client account with the certificate number of the client included in the stamping indication information, and if the certificate number is the same as the certificate number of the client, the certificate number is verified. The server can inquire a corresponding mobile phone number through a client account, and then sends a verification link to a client terminal corresponding to the mobile phone number through a 5G message, wherein the verification link is used for carrying out face verification on a client.
It can be understood that if the certificate number corresponding to the customer account is different from the certificate number of the customer included in the stamping indication information, the certificate number verification fails, the server can return certificate number verification failure prompt information to the business handling terminal, and the customer personnel can inform that the customer certificate number is not correct, ask the customer to provide the certificate number again, and perform certificate number verification again. If the certificate number is verified for a preset number of times, the verification still fails, and the customer can be informed of the failure of multiple times of verification by personnel of the customer, so that the bank flow of the customer cannot be stamped.
It should be noted that the client telephone terminal may adopt a client terminal corresponding to a mobile phone number, and may also adopt other telephone devices such as a fixed telephone, and the embodiment of the present invention is not limited.
S104, receiving the face information of the client sent by the client terminal through a 5G message; wherein the client face information is sent by the client terminal after detecting the trigger operation of the verification link;
specifically, after receiving the 5G message, the client terminal may prompt a new message, open the 5G message on the client terminal, enter face information by clicking a verification link, and send the face information of the client to the server through the 5G message.
S105, if the face information of the customer is judged to pass the verification, adding bank electronic seals on the running water of the customer bank and generating a running water file of the customer bank;
specifically, after receiving the customer face information, the server verifies the customer face information, compares the received customer face information with the customer face information in the system, if the received customer face information is matched with the customer face information in the system, the received customer face information passes verification, and the server impresses bank electronic seals on the generated customer bank running water and then generates a customer bank running water file. The customer bank flow file includes a customer bank flow that stamps the bank electronic seal. The face information of the client in the system can be face information reserved by the client or face information on a certificate of the client, and the face information is set according to actual needs. The face verification is carried out on the client, so that the stamped bank flow is provided for the client, and the security of the bank flow information of the client is improved.
And S106, sending the client bank running file to the client terminal through a 5G message.
Specifically, the server may send the customer bank pipelining file to the customer terminal through a 5G message. After the client terminal receives the 5G message, the client can view the client bank pipelining file at the client terminal.
The remote acquisition method of the bank pipelining provided by the embodiment of the invention can receive the instruction information generated by the bank pipelining, and generates the client bank flow according to the client service information, receives the stamping indication information sent by the service handling terminal, the stamping indication information comprises the certificate number of the client, if the certificate number passes the verification, transmitting a verification link to a client terminal corresponding to the mobile phone number through the 5G message, receiving the face information of the client transmitted by the client terminal through the 5G message, if the face information of the client is verified, the client bank pipelining is stamped with the bank electronic seal and generates a client bank pipelining file, the client bank pipelining file is sent to the client terminal through the 5G message, the client can remotely handle the banking pipelining business and obtain the stamped banking pipelining business without going to a banking outlet, and the handling efficiency of the banking pipelining business is improved.
Fig. 2 is a schematic flow chart of a remote acquiring method of a bank flow according to a second embodiment of the present invention, and as shown in fig. 2, on the basis of the foregoing embodiments, further, the remote acquiring method of a bank flow according to the embodiment of the present invention further includes:
s201, receiving a service verification request sent by the service handling terminal, wherein the service verification request comprises password information; specifically, before the server receives the indication information of the bank pipelining, the service handling terminal sends a service verification request to the server, where the service verification request includes password information. The business handling terminal sends a password input prompting voice to the client telephone terminal through the bank telephone terminal, and password information input by the client through the client telephone terminal is sent to the business handling terminal through the bank telephone terminal.
S202, verifying the customer account according to the password information; and the client account is sent by the service transaction terminal in advance.
Specifically, when a customer transacts a bank pipelining query service through a telephone bank, the customer account is provided for a customer service staff, the customer service staff inputs the customer account into a service transaction terminal and performs a pipelining query operation of the customer bank at the service transaction terminal, and the service transaction terminal sends a bank pipelining query request to the server, wherein the bank pipelining query request comprises the customer account. And after receiving the service verification request, the server verifies the client account according to the password information, and if the password information is matched with the client account, the verification is passed.
On the basis of the foregoing embodiments, further, the method for remotely obtaining bank flow provided by the embodiment of the present invention further includes:
and receiving the instruction information without stamping sent by the business handling terminal, and sending the client bank running water to the client terminal through a 5G message.
Specifically, after the service handling terminal checks the successful information generated by the flow of the client bank, the service staff can ask the client whether to stamp the flow of the client bank through the service handling terminal, if the service staff receives the feedback that the stamping is not required through the client telephone terminal, the service staff can send the instruction information of not stamping to the server through the service handling terminal, and after receiving the instruction information of not stamping, the server can send the flow of the client bank to the client terminal through a 5G message for the client to view at the client terminal.
On the basis of the foregoing embodiments, further, the method for remotely obtaining bank flow provided by the embodiment of the present invention further includes:
and if the verification of the face information of the client is judged to be failed, returning verification failure information and the client bank flow to the client terminal through a 5G message.
Specifically, the server verifies the client face information after receiving the client face information, compares the received client face information with the client face information in the system, if the received client face information is not matched with the client face information in the system, the client face information verification fails, and the server can return verification failure information and the client bank flow to the client terminal through a 5G message, wherein the returned client bank flow is the client bank flow without being stamped under the condition that the client face information verification fails.
The following describes a specific implementation process of the bank flow remote acquisition method provided by the embodiment of the present invention by taking a client terminal as an execution subject.
Fig. 3 is a schematic flow chart of a remote acquiring method of a banking flow according to a third embodiment of the present invention, and as shown in fig. 3, the remote acquiring method of the banking flow according to the embodiment of the present invention includes:
s301, receiving a verification link sent by a server through a 5G message; the verification link is sent after the server verifies the certificate number of the client included in the stamping indication information after generating the client bank flow and receiving the stamping indication information sent by the business handling terminal;
specifically, when a client transacts the bank flow inquiry service through a telephone bank, after providing a client account number and inputting password information through a client telephone terminal and providing an inquiry time range of the client bank flow, the client terminal can receive an authentication link sent by a server through a 5G message. The verification link is sent after the server generates the client bank flow and receives the stamping indication information sent by the business handling terminal, the certificate number of the client included in the stamping indication information is verified and passed, the specific process of the server generating the client bank flow is detailed in step S101, the process of the server receiving the stamping indication information sent by the business handling terminal is detailed in step S102, and the process of the server verifying the certificate number of the client included in the stamping indication information is detailed in steps S103 and S104, which is not described herein.
S302, if the trigger operation of the verification link is detected, acquiring the face information of the client and sending the face information to the server;
specifically, the client terminal can prompt the client to receive a new message, the client opens a 5G message on the client terminal, the face information is input by clicking the verification link, and the client terminal sends the face information of the client to the server through the 5G message after acquiring the face information of the client.
S303, receiving the client bank flow file sent by the server; and the client bank running file is generated after the server judges that the face information of the client passes the verification and stamps an electronic seal of the bank on the client bank running.
Specifically, after receiving the customer face information, the server verifies the customer face information, compares the received customer face information with the customer face information in the system, if the received customer face information is matched with the customer face information in the system, the received customer face information passes verification, and the server stamps bank electronic seals on the generated customer bank flow line and then generates a customer bank flow line file. The server may send the client bank flow file to the client terminal via a 5G message, and the client terminal may receive the client bank flow file. The customer can view the received customer bank flow file at the customer terminal.
The bank pipelining remote acquisition method provided by the embodiment of the invention can receive the verification link sent by the server through the 5G message; the verification link is sent after the server generates a client bank flow and receives the stamping indication information sent by the business handling terminal, the certificate number of the client included in the stamping indication information is verified and passed, and if the triggering operation of the verification link is detected, the face information of the client is obtained and sent to the server; receiving a client bank flow file sent by the server; the client bank pipelining file is generated after the server judges that the face information of the client passes verification and applies a bank electronic seal to the pipelining of the client bank, the client can remotely handle the pipelining business of the bank and obtain the banked pipelining without going to a bank outlet, and the handling efficiency of the pipelining business of the bank is improved.
Fig. 4 is a schematic flow chart of a remote acquiring method of a bank flow according to a fourth embodiment of the present invention, and as shown in fig. 4, the remote acquiring method of a bank flow according to the embodiment of the present invention further includes:
s401, receiving a password input prompt voice sent by a bank telephone terminal;
specifically, when a customer transacts a bank flow query service through telephone banking service, after a customer account is provided for a customer service staff, the customer service staff can input the customer account into a service transaction terminal, and perform a customer bank flow query operation at the service transaction terminal, the service transaction terminal can send a bank flow query request to a server and send a password input prompt voice to a customer telephone terminal, and the customer terminal can receive the password input prompt voice and play the password input prompt voice. It should be noted that, in the embodiment of the present invention, the client telephone terminal is a client terminal, that is, a bank hotline is called by the client terminal. The client terminal comprises but is not limited to a smart phone, a tablet computer and other devices capable of making a call and receiving a 5G message.
For example, the password input prompting voice is "please input the password of the card or account with the tail number XXXX at the keyboard of the mobile phone, ending with #".
S402, sending the password information input by the client to the bank telephone terminal so that the bank telephone terminal sends the password information to the server through the business handling terminal.
Specifically, after hearing the password input prompt voice, the client can input password information on the client terminal, the client terminal sends the password information to the bank telephone terminal, the bank telephone terminal forwards the password information to the service handling terminal, and the service handling terminal sends the password information to the server. The server carries out telephone banking service verification according to the client account and the password information, and if the client account is matched with the password information, the server can return verification passing information to the service handling terminal.
On the basis of the foregoing embodiments, further, the method for remotely obtaining bank flow provided by the embodiment of the present invention further includes:
receiving authentication failure information and the client bank flow sent by the server through a 5G message; wherein the authentication failure information and the client bank flow are sent by the server after the authentication of the client face information fails.
Specifically, the server verifies the client face information after receiving the client face information, compares the received client face information with the client face information in the system, if the received client face information is not matched with the client face information in the system, the client face information verification fails, and the server can return verification failure information and the client bank flow to the client terminal through a 5G message, wherein the returned client bank flow is the client bank flow which is not corrected under the condition that the client face information verification fails.
The following describes a specific implementation process of the remote acquiring method of the bank flow according to the embodiment of the present invention.
Customer a needs 1 part bank card of the latest half year of the bank flow and needs to be stamped. Client a dials a telephone bank hotline for transaction through his own smart phone, and the specific flow is shown in fig. 5.
The first step is to access telephone banking services. The customer A dials a bank hotline through the smart phone and is combined with a telephone bank server, and the customer service worker B answers the telephone bank hotline dialed by the customer A through a bank telephone terminal.
And step two, sending a bank flow inquiry request. The customer A informs the customer service person B that the customer service person B needs to handle the bank pipelining query service, and provides the bank card number to the customer service person B, the customer service person B inputs the bank card number into the service handling terminal, and carries out query operation of customer bank pipelining at the service handling terminal, the service handling terminal can send a bank pipelining query request to the server, and the bank pipelining query request carries the bank card number.
And thirdly, sending a password input prompt tone. And the business handling terminal sends a bank pipelining query request and simultaneously sends a password input prompting voice to the smart phone of the client A through the bank telephone terminal. After receiving the password input prompting voice, the client A inputs a bank card password on the smart phone, and the smart phone sends the bank card password to the business handling terminal through the bank phone terminal.
And step four, receiving and sending the password information. And the business handling terminal receives the bank card password and then sends the bank card password to the server.
And fifthly, verifying the password information. The server receives the bank card number and the bank card password, then verifies whether the bank card number is matched with the bank card password, if so, returns verification passing information to the business handling terminal, and then enters the sixth step; if the bank card number is not matched with the bank card password, a verification failure message can be returned to the business handling terminal, and the process is ended.
And sixthly, receiving the instruction information generated by the bank flow. After checking the verification passing information displayed by the business handling terminal, the customer service person B inquires the time range of the bank flow which needs to be inquired by the customer A through the bank telephone terminal, and the customer A can feed back the time range to the customer service person B through the smart phone, wherein the time range is half a year before the current time. And the customer service worker B inputs corresponding half-year time as the inquiry time range of the bank flow of the customer A at the service handling terminal, and performs operation of generating the bank flow of the customer A at the service handling terminal, the service handling terminal sends bank flow generation indicating information to the server, and the bank flow generation indicating information comprises the inquiry time range of the bank flow of the customer A.
And step seven, generating the bank flow. The server receives the instruction information generated by the bank flow, and then obtains the corresponding transaction information of the bank card in the inquiry time range of the bank flow of the client A according to the bank card number and the bank card password to generate the client bank flow. After the server generates the client bank flow, the server can return the client bank flow generation success information to the business handling terminal.
And after the service personnel B checks the successful information of the production of the flow line of the customer bank at the service handling terminal, inquiring whether the customer A needs to stamp the flow line of the customer bank through the bank telephone terminal, and if the service personnel B answers that the customer A needs to stamp through the smart phone feedback, entering the eighth step. And if the customer service person B answers the feedback of the client A through the smart phone and does not need to be sealed, entering the twelfth step.
And step eight, sending stamping indication information. The customer service staff B inquires about the identity card number of the client A, and then sends stamping indication information to the server through the service handling terminal, wherein the stamping indication information comprises the identity card number of the client A.
And step nine, sending a verification link. After receiving the stamping indication information, the server verifies the ID card number of the client A, can inquire the ID card number corresponding to the bank card number, compares the ID card number corresponding to the bank card number with the ID card number of the client A, and passes the ID card number verification if the ID card number and the bank card number are the same. The server inquires the corresponding mobile phone number through the bank card number, and then sends a verification link to the client terminal corresponding to the mobile phone number through the 5G message, wherein the verification link is used for carrying out face verification on the client A.
And step ten, carrying out face verification. If the mobile phone number corresponding to the smart phone of the client A is the same as the mobile phone number corresponding to the bank card number, the smart phone of the client A receives the verification link, the client A opens the verification link, the face information of the client A is collected through the smart phone, and the face information of the client A is sent to the server through the 5G message by the smart phone. The server verifies the face information of the client A, and if the face information passes the verification, the eleventh step is carried out; if the verification is not passed, the thirteenth step is entered.
And step eleven, generating and sending the bank flow file. The server can stamp bank electronic seals on the generated client bank flow, then generates a client bank flow file, and sends the client bank flow file to the smart phone of the client A through 5G messages.
And step ten, sending the seal-free indication information. And the customer service staff B can send the non-stamping indication information to the server through the service handling terminal.
And step thirteen, sending the bank flow. And after receiving the non-stamping indication information, the server sends the client bank flow to the client terminal through a 5G message for the client to view at the client terminal.
If any problem occurs to the generated bank running water, the client can trigger one-key consultation service by clicking the quick service link, and immediately connects with a customer service staff through a telephone or a video to carry out problem consultation.
The invention provides a bank pipelining remote acquisition method, which has the following advantages:
(1) the client can remotely obtain the sealed bank flow, the sealed bank flow can be immediately sent to the client terminal in a file form, other software does not need to be additionally installed and registered, and the operation flow is concise;
(2) when a customer transacts the bank flow, the identity authentication process is realized by means of 5G information, and on the premise of ensuring the safety, the transaction flow file with the bank seal can be provided for the customer for printing, so that the process that the customer goes to a website to supplement the seal is omitted, and the convenience of transacting the business by the customer is greatly improved.
Fig. 6 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to a fifth embodiment of the present invention, and the remote acquiring apparatus of the bank flow according to the embodiment of the present invention includes a first receiving module 601, a second receiving module 602, an authenticating module 603, a third receiving module 604, a generating module 605, and a sending module 606, where:
the first receiving module 601 is used for receiving the indication information of bank flow generation and generating the customer bank flow according to the customer service information; the bank pipelining generation indication information is sent by a business handling terminal after a client verifies and provides client business information through telephone banking business; the second receiving module 602 is configured to receive seal indication information sent by the service handling terminal, where the seal indication information includes a certificate number of a client; the verification module 603 is configured to send a verification link to the corresponding client terminal through a 5G message if the certificate number passes verification; the third receiving module 604 is configured to receive client face information sent by the client terminal through a 5G message; wherein the client face information is sent by the client terminal after detecting the trigger operation of the verification link; the generating module 605 is configured to, after it is determined that the face information of the client passes the verification, add a bank electronic seal to the client bank and generate a client bank flow file; the sending module 606 is configured to send the customer bank pipelining file to the customer terminal through a 5G message.
Specifically, the first receiving module 601 receives the running generation instruction information of the customer bank, and then obtains the transaction information corresponding to the customer account in the inquiry time range of the running of the customer bank according to the customer account and the password information to generate the running of the customer bank.
After the generation of the customer bank flow, the second receiving module 602 may return the successful information of the customer bank flow generation to the service handling terminal, after the service staff checks the successful information of the customer bank flow generation at the service handling terminal, the service staff may inquire whether the customer needs to stamp the customer bank flow through the bank telephone terminal, if the service staff receives that the customer feeds back the information that the stamping is needed through the customer telephone terminal, the service staff may inquire the certificate number of the customer, and then send stamping indication information to the second receiving module 602 through the service handling terminal, where the stamping indication information includes the certificate number of the customer.
After receiving the stamping indication information, the second receiving module 602 may verify the certificate number of the client, and the second receiving module 602 may query the certificate number corresponding to the client account, compare the certificate number corresponding to the client account with the certificate number of the client included in the stamping indication information, and if the two are the same, verify the certificate number. The second receiving module 602 may query a corresponding mobile phone number through a customer account, and then send a verification link to a customer terminal corresponding to the mobile phone number through a 5G message, where the verification link is used to perform face verification on a customer.
After receiving the 5G message, the client terminal may prompt a new message, open the 5G message on the client terminal, enter face information by clicking a verification link, and send the face information of the client to the verification module 603 through the 5G message.
After receiving the customer face information, the generating module 605 verifies the customer face information, the generating module 605 compares the received customer face information with the customer face information in the system, if the received customer face information is matched with the customer face information in the system, the received customer face information passes the verification, the generating module 605 stamps electronic seals on the generated customer bank running water, and then generates a customer bank running water file. The customer bank flow file includes a customer bank flow that stamps the bank electronic seal. The face information of the client in the system can be face information reserved by the client or face information on a certificate of the client, and the face information is set according to actual needs.
The sending module 606 may send the customer bank pipelining file to the customer terminal through a 5G message. After the client terminal receives the 5G message, the client can view the client bank pipelining file at the client terminal.
The remote acquisition device of the bank pipelining provided by the embodiment of the invention can receive the instruction information generated by the bank pipelining, and generates the client bank flow according to the client service information, receives the stamping indication information sent by the service handling terminal, the stamping indication information comprises the certificate number of the client, if the certificate number passes the verification, transmitting a verification link to a client terminal corresponding to the mobile phone number through the 5G message, receiving the face information of the client transmitted by the client terminal through the 5G message, if the face information of the client is verified, the electronic seal of the bank is added to the pipelining of the client bank, the pipelining file of the client bank is generated and sent to the client terminal through the 5G message, the client can remotely handle the pipelining business of the bank and obtain the pipelining of the stamped bank without going to a bank outlet, and the handling efficiency of the pipelining business of the bank is improved.
Fig. 7 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to a seventh embodiment of the present invention, and as shown in fig. 7, on the basis of the foregoing embodiments, further, the remote acquiring apparatus of a bank flow according to an embodiment of the present invention further includes a sixth receiving module 607 and an information verifying module 608, where:
the sixth receiving module 607 is configured to receive a service verification request sent by the service handling terminal, where the service verification request includes password information; the information verification module 608 is configured to verify the customer account according to the password information; and the client account is sent by the service transaction terminal in advance.
Fig. 8 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to an eighth embodiment of the present invention, and as shown in fig. 8, on the basis of the foregoing embodiments, further, the remote acquiring apparatus of a bank flow according to an embodiment of the present invention further includes a seventh receiving module 609, where:
the seventh receiving module 609 is configured to receive the instruction information of not stamping sent by the service handling terminal, and send the client bank flow to the client terminal through a 5G message.
Fig. 9 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to a ninth embodiment of the present invention, and as shown in fig. 9, on the basis of the foregoing embodiments, further, the remote acquiring apparatus of a bank flow according to an embodiment of the present invention further includes a returning module 610, where:
the returning module 610 is configured to return verification failure information and the customer bank flow to the customer terminal through a 5G message after judging that the customer face information verification fails.
Fig. 10 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to a tenth embodiment of the present invention, and as shown in fig. 10, the remote acquiring apparatus of the bank flow according to the embodiment of the present invention includes a fourth receiving module 1001, a detecting module 1002, and a fifth receiving module 1003, where:
the fourth receiving module 1001 is configured to receive an authentication link sent by a server through a 5G message; the verification link is sent after the server verifies the certificate number of the client included in the stamping indication information after generating the client bank flow and receiving the stamping indication information sent by the business handling terminal; the detection module 1002 is configured to, after detecting a trigger operation on the verification link, acquire face information of a client and send the face information to the server; the fifth receiving module 1003 is configured to receive the client bank flow file sent by the server; and the client bank running file is generated after the server judges that the face information of the client passes the verification and stamps an electronic seal of the bank on the client bank running.
Specifically, when a client transacts a bank flow query service through a telephone bank, after providing a client account number and inputting password information through a client telephone terminal, and providing a query time range of the client bank flow, the fourth receiving module 1001 may receive an authentication link sent by a server through a 5G message. The verification link is sent after the server verifies the certificate number of the client included in the stamping indication information after generating the client bank flow and receiving the stamping indication information sent by the business handling terminal.
The client terminal can prompt the client to receive a new message, the client opens a 5G message, the face information is input by clicking the verification link, and the detection module 1002 sends the face information of the client to the server through the 5G message after acquiring the face information of the client.
The server verifies the client face information after receiving the client face information, compares the received client face information with the client face information in the system, if the received client face information is matched with the client face information in the system, the received client face information passes the verification, and the server adds bank electronic seals to the generated client bank running water and then generates a client bank running water file. The server may send the client bank pipelining file to the fifth receiving module 1003 through a 5G message, and the fifth receiving module 1003 may receive the client bank pipelining file. The customer can view the received customer bank flow file.
The bank pipelining remote acquisition device provided by the embodiment of the invention can receive the verification link sent by the server through the 5G message; the verification link is sent after the server generates a client bank flow and receives the stamping indication information sent by the business handling terminal, the certificate number of the client included in the stamping indication information is verified and passed, and if the triggering operation of the verification link is detected, the face information of the client is obtained and sent to the server; receiving a client bank flow file sent by the server; the client bank pipelining file is generated after the server judges that the face information of the client passes verification and applies a bank electronic seal to the pipelining of the client bank, the client can remotely handle the pipelining business of the bank and obtain the banked pipelining without going to a bank outlet, and the handling efficiency of the pipelining business of the bank is improved.
Fig. 11 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to an eleventh embodiment of the present invention, as shown in fig. 11, on the basis of the foregoing embodiments, further, the remote acquiring apparatus of a bank flow according to an embodiment of the present invention further includes an eighth receiving module 1004 and a password sending module 1005, where:
the eighth receiving module 1004 is configured to receive a password input prompt voice sent by the bank telephone terminal; the password transmission module 1005 transmits password information input by the customer to the bank phone terminal so that the bank phone terminal transmits the password information to the server.
Fig. 12 is a schematic structural diagram of a remote acquiring apparatus of a bank flow according to a twelfth embodiment of the present invention, as shown in fig. 12, on the basis of the foregoing embodiments, further, the remote acquiring apparatus of a bank flow according to the embodiment of the present invention further includes a ninth receiving module 1006, where:
a ninth receiving module 1006 is configured to receive authentication failure information and the customer banking flow sent by the server through a 5G message; wherein the authentication failure information and the client bank flow are sent by the server after the authentication of the client face information fails.
The embodiment of the apparatus provided in the embodiment of the present invention may be specifically configured to execute the processing procedure corresponding to the method embodiment, and the functions of the apparatus are not described herein again, and refer to the detailed description of the method embodiment.
It should be noted that the method and the apparatus for remotely acquiring a bank flow according to the embodiments of the present invention may be used in the financial field, and may also be used in any technical field other than the financial field.
Fig. 13 is a schematic physical structure diagram of an electronic device according to a thirteenth embodiment of the present invention, and as shown in fig. 13, the electronic device may include: a processor (processor)1301, a communication Interface (Communications Interface)1302, a memory (memory)1303, and a communication bus 1304, wherein the processor 1301, the communication Interface 1302, and the memory 1303 complete communication with each other via the communication bus 1304. Processor 1301 may call logic instructions in memory 1303 to perform the following method: receiving bank flow generation indication information, and generating a customer bank flow according to customer service information; the bank pipelining generation indication information is sent by a business handling terminal after a client verifies and provides client business information through telephone banking business; receiving sealing indication information sent by the business handling terminal, wherein the sealing indication information comprises a certificate number of a client; if the certificate number passes the verification, sending a verification link to a corresponding client terminal through a 5G message; receiving client face information sent by the client terminal through a 5G message; wherein the client face information is sent by the client terminal after detecting the trigger operation of the verification link; if the face information of the customer is judged to pass the verification, a bank electronic seal is stamped on the running water of the customer bank and a running water file of the customer bank is generated; and sending the client bank flow file to the client terminal through a 5G message. Or
Receiving a verification link sent by the server through the 5G message; the verification link is sent after the server verifies the certificate number of the client included in the stamping indication information after generating the client bank flow and receiving the stamping indication information sent by the business handling terminal; if the trigger operation of the verification link is detected, acquiring the face information of the client and sending the face information to the server; receiving a client bank flow file sent by the server; and the client bank running file is generated after the server judges that the face information of the client passes the verification and stamps an electronic seal of the bank on the client bank running.
In addition, the logic instructions in the memory 1303 may be implemented in the form of software functional units and stored in a computer readable storage medium when the logic instructions are sold or used as independent products. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
The present embodiment discloses a computer program product comprising a computer program stored on a non-transitory computer readable storage medium, the computer program comprising program instructions which, when executed by a computer, enable the computer to perform the method provided by the above method embodiments, for example, including: receiving bank flow generation indication information, and generating a customer bank flow according to customer service information; the bank pipelining generation indication information is sent by a business handling terminal after a client verifies and provides client business information through telephone banking business; receiving sealing indication information sent by the business handling terminal, wherein the sealing indication information comprises a certificate number of a client; if the certificate number passes the verification, sending a verification link to a corresponding client terminal through a 5G message; receiving the face information of the client sent by the client terminal through a 5G message; wherein the client face information is sent by the client terminal after detecting the trigger operation of the verification link; if the face information of the customer is judged to pass the verification, a bank electronic seal is added to the customer bank flow to generate a customer bank flow file; and sending the client bank flow file to the client terminal through a 5G message. Or
Receiving a verification link sent by the server through the 5G message; the verification link is sent after the server verifies the certificate number of the client included in the stamping indication information after generating the client bank flow and receiving the stamping indication information sent by the business handling terminal; if the trigger operation of the verification link is detected, acquiring the face information of the client and sending the face information to the server; receiving a client bank flow file sent by the server; and the client bank running file is generated after the server judges that the face information of the client passes the verification and stamps an electronic seal of the bank on the client bank running.
The present embodiment provides a computer-readable storage medium, which stores a computer program, where the computer program causes the computer to execute the method provided by the above method embodiments, for example, the method includes: receiving bank flow generation indication information, and generating a customer bank flow according to customer service information; the bank pipelining generation indication information is sent by a business handling terminal after a client verifies and provides client business information through telephone banking business; receiving sealing indication information sent by the business handling terminal, wherein the sealing indication information comprises a certificate number of a client; if the certificate number passes the verification, sending a verification link to a corresponding client terminal through a 5G message; receiving client face information sent by the client terminal through a 5G message; wherein the client face information is sent by the client terminal after detecting the trigger operation of the verification link; if the face information of the customer is judged to pass the verification, a bank electronic seal is stamped on the running water of the customer bank and a running water file of the customer bank is generated; and sending the client bank flow file to the client terminal through a 5G message. Or
Receiving a verification link sent by the server through the 5G message; the verification link is sent after the server verifies the certificate number of the client included in the stamping indication information after generating the client bank flow and receiving the stamping indication information sent by the business handling terminal; if the trigger operation of the verification link is detected, acquiring the face information of the client and sending the face information to the server; receiving a client bank flow file sent by the server; and the client bank running file is generated after the server judges that the face information of the client passes the verification and stamps an electronic seal of the bank on the client bank running.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
In the description herein, reference to the description of the terms "one embodiment," "a particular embodiment," "some embodiments," "for example," "an example," "a particular example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (11)
1. A bank pipelining remote acquisition method is characterized by comprising the following steps:
receiving bank flow generation indication information, and generating a customer bank flow according to customer service information; the bank pipelining generation indication information is sent by a business handling terminal after a client verifies and provides client business information through telephone banking business;
receiving sealing indication information sent by the business handling terminal, wherein the sealing indication information comprises a certificate number of a client;
if the certificate number passes the verification, sending a verification link to a corresponding client terminal through a 5G message;
receiving client face information sent by the client terminal through a 5G message; wherein the client face information is sent by the client terminal after detecting the trigger operation of the verification link;
if the face information of the customer is judged to pass the verification, a bank electronic seal is stamped on the running water of the customer bank and a running water file of the customer bank is generated;
and sending the client bank flow file to the client terminal through a 5G message.
2. The method of claim 1, further comprising:
receiving a service verification request sent by the service handling terminal, wherein the service verification request comprises password information;
verifying the customer account according to the password information; and the client account is sent by the service transaction terminal in advance.
3. The method of claim 1, further comprising:
and receiving the instruction information without stamping sent by the business handling terminal, and sending the client bank running water to the client terminal through a 5G message.
4. The method of any of claims 1 to 3, further comprising:
and if the verification of the face information of the client is judged to be failed, returning verification failure information and the client bank flow to the client terminal through a 5G message.
5. A bank pipelining remote acquisition method is characterized by comprising the following steps:
receiving a verification link sent by the server through the 5G message; the verification link is sent after the server verifies the certificate number of the client included in the stamping indication information after generating the client bank flow and receiving the stamping indication information sent by the business handling terminal;
if the trigger operation of the verification link is detected, acquiring the face information of the client and sending the face information to the server;
receiving a client bank flow file sent by the server; and the client bank running file is generated after the server judges that the face information of the client passes the verification and stamps an electronic seal of the bank on the client bank running.
6. The method of claim 5, further comprising:
receiving a password input prompting voice sent by a bank telephone terminal;
and sending the password information input by the client to the bank telephone terminal so that the bank telephone terminal sends the password information to the server.
7. The method of claim 5 or 6, further comprising:
receiving authentication failure information and the client bank flow sent by the server through a 5G message; wherein the authentication failure information and the client bank flow are sent by the server after the authentication of the client face information fails.
8. A bank pipelining remote acquisition apparatus, comprising:
the first receiving module is used for receiving the indication information generated by the bank flow and generating the customer bank flow according to the customer service information; the bank pipelining generation indication information is sent by a business handling terminal after a client verifies and provides client business information through telephone banking business;
the second receiving module is used for receiving the stamping indication information sent by the business handling terminal, and the stamping indication information comprises the certificate number of the client;
the verification module is used for sending a verification link to a corresponding client terminal through a 5G message if the certificate number passes verification;
the third receiving module is used for receiving the face information of the client sent by the client terminal through a 5G message; wherein the client face information is sent by the client terminal after detecting the trigger operation of the verification link;
the generating module is used for stamping bank electronic seals on the client bank flow and generating client bank flow files after judging that the face information of the client passes the verification;
and the sending module is used for sending the client bank flow file to the client terminal through a 5G message.
9. A bank pipelining remote acquisition apparatus, comprising:
the fourth receiving module is used for receiving the verification link sent by the server through the 5G message; the verification link is sent after the server verifies the certificate number of the client included in the stamping indication information after generating the client bank flow and receiving the stamping indication information sent by the business handling terminal;
the detection module is used for acquiring the face information of the client and sending the face information to the server after the trigger operation of the verification link is detected;
a fifth receiving module, configured to receive the client bank flow file sent by the server; and the client bank running file is generated after the server judges that the face information of the client passes the verification and stamps an electronic seal of the bank on the client bank running.
10. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of any one of claims 1 to 4 or implements the method of any one of claims 5 to 7 when executing the computer program.
11. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the method of any one of claims 1 to 4, or carries out the method of any one of claims 5 to 7.
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