CN113325840A - Intelligent service formula hotel guest room mobility control device - Google Patents
Intelligent service formula hotel guest room mobility control device Download PDFInfo
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- CN113325840A CN113325840A CN202110522794.8A CN202110522794A CN113325840A CN 113325840 A CN113325840 A CN 113325840A CN 202110522794 A CN202110522794 A CN 202110522794A CN 113325840 A CN113325840 A CN 113325840A
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- 230000001815 facial effect Effects 0.000 claims abstract description 21
- 238000012544 monitoring process Methods 0.000 claims abstract description 8
- 230000004438 eyesight Effects 0.000 claims abstract description 5
- 230000000007 visual effect Effects 0.000 claims description 11
- 238000010521 absorption reaction Methods 0.000 claims description 10
- 238000012795 verification Methods 0.000 claims description 9
- 239000000523 sample Substances 0.000 claims description 6
- 210000001015 abdomen Anatomy 0.000 claims description 3
- 238000005516 engineering process Methods 0.000 claims description 3
- 230000003993 interaction Effects 0.000 claims description 3
- 239000000463 material Substances 0.000 claims description 3
- XLYOFNOQVPJJNP-UHFFFAOYSA-N water Substances O XLYOFNOQVPJJNP-UHFFFAOYSA-N 0.000 claims description 3
- 238000004891 communication Methods 0.000 claims 2
- 230000007613 environmental effect Effects 0.000 claims 1
- 238000004080 punching Methods 0.000 claims 1
- 238000011835 investigation Methods 0.000 abstract description 3
- 235000012054 meals Nutrition 0.000 description 8
- 238000010586 diagram Methods 0.000 description 4
- 238000013500 data storage Methods 0.000 description 2
- 238000000034 method Methods 0.000 description 2
- 230000004308 accommodation Effects 0.000 description 1
- 235000021167 banquet Nutrition 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
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- 238000007726 management method Methods 0.000 description 1
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05D—SYSTEMS FOR CONTROLLING OR REGULATING NON-ELECTRIC VARIABLES
- G05D1/00—Control of position, course, altitude or attitude of land, water, air or space vehicles, e.g. using automatic pilots
- G05D1/02—Control of position or course in two dimensions
- G05D1/021—Control of position or course in two dimensions specially adapted to land vehicles
- G05D1/0231—Control of position or course in two dimensions specially adapted to land vehicles using optical position detecting means
- G05D1/0242—Control of position or course in two dimensions specially adapted to land vehicles using optical position detecting means using non-visible light signals, e.g. IR or UV signals
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05D—SYSTEMS FOR CONTROLLING OR REGULATING NON-ELECTRIC VARIABLES
- G05D1/00—Control of position, course, altitude or attitude of land, water, air or space vehicles, e.g. using automatic pilots
- G05D1/02—Control of position or course in two dimensions
- G05D1/021—Control of position or course in two dimensions specially adapted to land vehicles
- G05D1/0212—Control of position or course in two dimensions specially adapted to land vehicles with means for defining a desired trajectory
- G05D1/0214—Control of position or course in two dimensions specially adapted to land vehicles with means for defining a desired trajectory in accordance with safety or protection criteria, e.g. avoiding hazardous areas
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05D—SYSTEMS FOR CONTROLLING OR REGULATING NON-ELECTRIC VARIABLES
- G05D1/00—Control of position, course, altitude or attitude of land, water, air or space vehicles, e.g. using automatic pilots
- G05D1/02—Control of position or course in two dimensions
- G05D1/021—Control of position or course in two dimensions specially adapted to land vehicles
- G05D1/0231—Control of position or course in two dimensions specially adapted to land vehicles using optical position detecting means
- G05D1/0246—Control of position or course in two dimensions specially adapted to land vehicles using optical position detecting means using a video camera in combination with image processing means
- G05D1/0253—Control of position or course in two dimensions specially adapted to land vehicles using optical position detecting means using a video camera in combination with image processing means extracting relative motion information from a plurality of images taken successively, e.g. visual odometry, optical flow
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05D—SYSTEMS FOR CONTROLLING OR REGULATING NON-ELECTRIC VARIABLES
- G05D1/00—Control of position, course, altitude or attitude of land, water, air or space vehicles, e.g. using automatic pilots
- G05D1/02—Control of position or course in two dimensions
- G05D1/021—Control of position or course in two dimensions specially adapted to land vehicles
- G05D1/0276—Control of position or course in two dimensions specially adapted to land vehicles using signals provided by a source external to the vehicle
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- Automation & Control Theory (AREA)
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Abstract
The invention discloses an intelligent service type hotel guest room movement control device which comprises a foreground service station and a movable robot, wherein the movable robot and the foreground service station are communicated through a hotel local area network, the hotel local area network is connected with the Internet, the movable robot is composed of a robot body, a display, an environment monitoring module, a voice module, a wireless charging module, a card swiping module, a storage module, a network module and a vision module, and the display is a touch screen. In the invention, one part of the facial feature information of the client is stored in the intelligent lock of the guest room, when the client leaves the room, the corresponding intelligent lock system of the guest room clears the client information, and the other part of the facial feature information is uploaded to the public safety server, thereby avoiding personal information leakage; if the similarity between the information in the system of the relevant department and the information of the client and the information of the network searching personnel is high, the hotel information in the submitted information can contact the front desk personnel to assist the investigation.
Description
Technical Field
The invention relates to the technical field of hotel management, in particular to an intelligent service type hotel room mobile control device.
Background
Hotels, also known as hotels and guest houses, are business establishments that provide safe and comfortable spaces for users to have short-term rest or sleep. The earliest houses existed in the stager system established by ancient governments. The existing hotels mainly provide accommodation services for tourists, and also provide living services and facilities, such as catering, games, entertainment, banquet, meetings and the like, and some hotels also provide value-added services, such as free mobile phone use, caravan pick-up and delivery and the like. The hospitality industry is a service industry that is primarily selling intangible services, not tangible articles.
In order to reduce the physical labor of service personnel, the base body of the existing service type hotel room movement control device is a movable robot, the movable robot is mostly placed at an entrance of each floor, and when the number of rooms on the floor is large, a user can quickly find the rooms under the guide of the movable robot. However, the existing mobile robot cannot scan the facial features of the user, so that the posture features of the user cannot be matched with the network searching personnel published by related departments, and therefore, the existing device can only be watched by the front desk personnel, and the personnel watching can cause discomfort to guests when in comparison, thereby affecting the experience of the guests.
Disclosure of Invention
The invention aims to solve the defects in the prior art and provides an intelligent service type hotel room mobile control device.
The invention provides an intelligent service type hotel guest room movement control device which comprises a foreground service station and a movable robot, wherein the movable robot and the foreground service station are communicated through a hotel local area network, the hotel local area network is connected with the Internet, the movable robot is composed of a robot body, a display, an environment monitoring module, a voice module, a wireless charging module, a card swiping module, a storage module, a network module and a visual module, and the display is a touch screen.
As a still further scheme of the invention: the vision module comprises rotatable probe, wherein, the vision module can be discerned identification code and human face facial feature, and the identification code can be two-dimensional code or bar code.
As a still further scheme of the invention: the storage module includes a storage compartment and a data storage.
As a still further scheme of the invention: the network module adopts a wireless network technology, and the mobile robot carries out data interaction with the foreground service station through a wireless network.
As a still further scheme of the invention: the environment monitoring module consists of a temperature sensor, a humidity sensor, an infrared sensor, a gas detector and a volume detector.
As a still further scheme of the invention: the intelligent service type hotel guest room mobile control device comprises the following working steps:
s1: the client registers and inputs personal information by staff at a foreground service station, and the staff informs the floor of a client room;
s2: after the customer arrives at the floor, the mobile robot sends out voice to remind the customer to place the identity card in a card swiping area or show a two-dimensional code of a related identity certificate, and a card reader of a card swiping module or a probe of a visual module reads related information and then finishes an identity information reading task;
s3: the mobile robot compares the read information with information registered by a foreground, and if the information is correct, the mobile robot reads a room number distributed by a foreground service station and brings a client to a specified room; if the read information is wrong, prompting the client to input again, returning to S2, recording failure times and adding 1, and after the failure times of reading the information reach three times, sending prompting information to a foreground service station by the movable robot to prompt the staff to come and handle;
s4: when the movable robot brings a client to a door of a specified room, the movable robot displays the verification code, and the intelligent lock of the guest room scans the verification code on the display of the movable robot, so that the door of the guest room is opened;
s5: when the mobile robot displays the verification code to the intelligent guest room lock, the mobile robot reminds the customer that the customer needs to perform facial feature recognition in order to facilitate the customer to come in and go out of the guest room during the check-in period, and at the moment, the mobile robot reminds the customer to perform facial recognition operation and stores the relevant information scanned by the visual module into the intelligent guest room lock system corresponding to the guest room;
s6: meanwhile, the mobile robot uploads the scanned facial features of the client and the identity information of the client together with hotel information to a public safety server.
As a still further scheme of the invention: the locker room is located at the belly of the mobile robot, and the bottom of the inner wall of the locker room is provided with a bearing disc.
As a still further scheme of the invention: the bottom of the inner wall of the bearing disc is provided with a central convex disc, the central convex disc is in rotary contact with the bearing, the bottom of the inner wall of the bearing disc is paved with a moisture absorption pad, and the moisture absorption pad is made of a water absorption material.
As a still further scheme of the invention: the outer wall of one side of locker room is provided with automatically-controlled door.
The beneficial effects of the invention are as follows:
1. in the invention, one part of the facial feature information of the client is stored in the intelligent lock of the guest room, when the client leaves the room, the corresponding intelligent lock system of the guest room clears the client information, and the other part of the facial feature information is uploaded to the public safety server, and the content on the system can be seen only by the staff of the relevant department, so that the personal information is prevented from being leaked; if the information similarity between the information of the relevant system and the client and the information of the relevant department network searching personnel is high, the information of the hotel in the submitted information can contact the front desk personnel to assist the investigation, and the client is not in front of the front desk personnel at the moment, so that the attention of the client caused by the confusion of the front desk personnel is avoided;
2. according to the invention, the storage chamber is arranged, so that take-away personnel can place the lunch box in the storage chamber, and can send food through the movable robot, thereby reducing the contact among the personnel; because the lunch box is placed in the storage chamber and the meal taking code is arranged at the same time, the lunch box is not easy to fall off in the process of delivering the meal in the hotel by the movable robot, so that the lunch box is protected, the lunch box is prevented from being taken away by other people, and the accuracy of delivering the meal is improved;
3. the customer is at the in-process of living in, and its discrepancy guest room need not use the room card to carry out the card door, relies on personnel's facial feature can open the door, convenient and fast, and when the customer moves back, customer information, safe and reliable can be clear away to the intelligence lock system of the guest room that corresponds.
Drawings
Fig. 1 is a structural block diagram of a mobile robot of an intelligent service type hotel room mobile control device provided by the invention;
fig. 2 is a block diagram of an intelligent service type hotel room mobility control device according to the present invention;
fig. 3 is a schematic partial structure diagram of an intelligent service type hotel room mobility control device according to the present invention;
fig. 4 is a schematic structural diagram of a carrying tray of the intelligent service type hotel room movement control device provided by the invention.
In the figure: 1 storage chamber, 2 bearing discs, 3 moisture absorption pads and 4 central convex discs.
Detailed Description
Reference will now be made in detail to embodiments of the present patent, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar function throughout. The embodiments described below with reference to the drawings are exemplary only for the purpose of explaining the present patent and are not to be construed as limiting the present patent.
In the description of this patent, it is to be understood that the terms "center," "upper," "lower," "front," "rear," "left," "right," "vertical," "horizontal," "top," "bottom," "inner," "outer," and the like are used in the orientations and positional relationships indicated in the drawings for the convenience of describing the patent and for the simplicity of description, and are not intended to indicate or imply that the referenced devices or elements must have a particular orientation, be constructed and operated in a particular orientation, and are not to be considered limiting of the patent.
In the description of this patent, it is noted that unless otherwise specifically stated or limited, the terms "mounted," "connected," and "disposed" are to be construed broadly and can include, for example, fixedly connected, disposed, detachably connected, disposed, or integrally connected and disposed. The specific meaning of the above terms in this patent may be understood by those of ordinary skill in the art as appropriate.
Referring to fig. 1-4, an intelligent service type hotel guest room movement control device comprises a foreground service station and a movable robot, wherein the movable robot and the foreground service station communicate through a hotel local area network, the hotel local area network is connected with the internet, the movable robot is composed of a robot body, a display, an environment monitoring module, a voice module, a wireless charging module, a card swiping module, a storage module, a network module and a visual module, and the display is a touch screen.
In the invention, the visual module is composed of a rotatable probe, wherein the visual module can identify an identification code and facial features of a human face, the identification code can be a two-dimensional code or a bar code, the storage module comprises a storage chamber 1 and a data storage, the network module adopts a wireless network technology, and the mobile robot can perform data interaction with a foreground service station through a wireless network.
According to the invention, the environment monitoring module consists of a temperature sensor, a humidity sensor, an infrared sensor, a gas detector and a volume detector, when a fire disaster happens to the floor where the movable robot is located, the environment monitoring module on the movable robot can detect the smoke concentration and the temperature in the air and send an alarm signal to the foreground, and the foreground staff can remotely control the movable robot to shoot and take evidence in the field, so that clear data can be conveniently taken from the nearest place.
In the invention, the intelligent service type hotel room mobile control device comprises the following working steps:
s1: the client registers and inputs personal information by staff at a foreground service station, and the staff informs the floor of a client room;
s2: after the customer arrives at the floor, the mobile robot sends out voice to remind the customer to place the identity card in a card swiping area or show a two-dimensional code of a related identity certificate, and a card reader of a card swiping module or a probe of a visual module reads related information and then finishes an identity information reading task;
s3: the mobile robot compares the read information with information registered by a foreground, and if the information is correct, the mobile robot reads a room number distributed by a foreground service station and brings a client to a specified room; if the read information is wrong, prompting the client to input again, returning to S2, recording failure times +1, and after the failure times of reading the information reach three times, sending prompting information to a foreground service station by the movable robot to prompt the staff to come and handle;
s4: when the movable robot brings a client to a door of a specified room, the movable robot displays the verification code, and the intelligent lock of the guest room scans the verification code on the display of the movable robot, so that the door of the guest room is opened;
s5: when the mobile robot displays the verification code to the guest room intelligent lock, the mobile robot reminds the customer to conveniently go in and out of the guest room during the guest room entering period and needs to perform facial feature recognition, and at the moment, the mobile robot reminds the customer to perform facial recognition operation and stores related information scanned by the visual module into the intelligent lock system of the corresponding guest room, so that the customer can conveniently open the door without a card by means of the facial feature during the guest room entering period;
s6: meanwhile, the mobile robot uploads the scanned facial features and identity information of the client and hotel information to a public safety server together, so that relevant departments can search and catch specific personnel conveniently according to personal information; because one part of the facial feature information of the client is stored in the intelligent lock of the guest room, when the client leaves the room, the corresponding intelligent lock system of the guest room clears the client information, the other part of the facial feature information is uploaded to the public safety server, and the contents of the system of the related department can be seen only by the staff of the related department, so that the personal information is prevented from being leaked; if the similarity between the information searched by the relevant department network and the information of the client is high, the hotel information in the information submitted by the system can contact the front desk staff to assist the investigation, and the client is not in front of the front desk staff at the moment, so that the front desk staff is prevented from hurry to attract the attention of the client.
According to the invention, a storage chamber 1 is positioned at the belly of a mobile robot, a bearing disc 2 is arranged at the bottom of the inner wall of the storage chamber 1, a central convex disc 4 is arranged at the bottom of the inner wall of the bearing disc 2, the central convex disc 4 is in rotating contact with the storage chamber 1 through a bearing, a moisture absorption pad 3 is laid at the bottom of the inner wall of the bearing disc 2, the moisture absorption pad 3 is made of a water absorption material, an automatic door is arranged on the outer wall of one side of the storage chamber 1, a lunch box is placed in the storage chamber 1 by a takeout person, a room number and a meal taking code are input through a display, the meal taking code is sent to a mobile phone of a customer, when the mobile robot takes the lunch box to reach a guest room door, the customer inputs a correct meal taking code through the display, the automatic door is opened, and the customer can take the meal box in the storage chamber 1, so that a meal delivery function is realized, and the contact among the personnel is reduced.
The above description is only for the preferred embodiment of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art should be considered to be within the technical scope of the present invention, and the technical solutions and the inventive concepts thereof according to the present invention should be equivalent or changed within the scope of the present invention.
Claims (9)
1. The utility model provides an intelligent service formula hotel guest room mobile control device, includes proscenium service station and mobile robot, mobile robot and proscenium service station carry out the communication through the hotel local area network, the hotel local area network is connected with the internet, a serial communication port, mobile robot comprises robot body, display, environmental monitoring module, voice module, wireless module of charging, the module of punching the card, storage module, network module and visual module, the display is the touch-sensitive screen.
2. An intelligent service type hotel room mobility control device as claimed in claim 1, wherein the vision module is composed of a rotatable probe, wherein the vision module can identify an identification code and facial features of a human face, and the identification code can be a two-dimensional code or a bar code.
3. An intelligent serving hotel room mobility control as claimed in claim 1, wherein the storage module comprises a storage compartment (1) and a data store.
4. The intelligent service type hotel room mobility control device as claimed in claim 1, wherein the network module adopts a wireless network technology, and the mobile robot performs data interaction with the front desk service station through a wireless network.
5. The intelligent service type hotel room mobility control device of claim 1, wherein the environment monitoring module is composed of a temperature sensor, a humidity sensor, an infrared sensor, a gas detector and a volume detector.
6. The intelligent service type hotel room mobility control device as claimed in claim 1, comprising the following steps:
s1: the client registers and inputs personal information by staff at a foreground service station, and the staff informs the floor of a client room;
s2: after the customer arrives at the floor, the mobile robot sends out voice to remind the customer to place the identity card in a card swiping area or show a two-dimensional code of a related identity certificate, and a card reader of a card swiping module or a probe of a visual module reads related information and then finishes an identity information reading task;
s3: the mobile robot compares the read information with information registered by a foreground, and if the information is correct, the mobile robot reads a room number distributed by a foreground service station and brings a client to a specified room; if the read information is wrong, prompting the client to input again, returning to S2, recording failure times and adding 1, and after the failure times of reading the information reach three times, sending prompting information to a foreground service station by the movable robot to prompt the staff to come and handle;
s4: when the movable robot brings a client to a door of a specified room, the movable robot displays the verification code, and the intelligent lock of the guest room scans the verification code on the display of the movable robot, so that the door of the guest room is opened;
s5: when the mobile robot displays the verification code to the intelligent guest room lock, the mobile robot reminds the customer that the customer needs to perform facial feature recognition in order to facilitate the customer to come in and go out of the guest room during the check-in period, and at the moment, the mobile robot reminds the customer to perform facial recognition operation and stores the relevant information scanned by the visual module into the intelligent guest room lock system corresponding to the guest room;
s6: meanwhile, the mobile robot uploads the scanned facial features of the client and the identity information of the client together with hotel information to a public safety server.
7. An intelligent service type hotel room mobility control device as claimed in claim 3, wherein the storage room (1) is located at the abdomen of the mobile robot, and the bottom of the inner wall of the storage room (1) is provided with a bearing plate (2).
8. The intelligent service type hotel room mobility control device according to claim 7, wherein a central convex disc (4) is arranged at the bottom of the inner wall of the bearing disc (2), the central convex disc (4) is in rotating contact with the bearing (1) through a bearing, a moisture absorption pad (3) is laid at the bottom of the inner wall of the bearing disc (2), and the moisture absorption pad (3) is made of a water absorption material.
9. An intelligent service type hotel room mobility control device as claimed in claim 3, wherein an automatic door is arranged on one side of the outer wall of the storage chamber (1).
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110522794.8A CN113325840B (en) | 2021-05-13 | 2021-05-13 | Intelligent service type hotel guest room movement control device |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110522794.8A CN113325840B (en) | 2021-05-13 | 2021-05-13 | Intelligent service type hotel guest room movement control device |
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| CN113325840A true CN113325840A (en) | 2021-08-31 |
| CN113325840B CN113325840B (en) | 2024-01-12 |
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