CN108789427A - A kind of multi-functional hotel's service robot - Google Patents
A kind of multi-functional hotel's service robot Download PDFInfo
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- CN108789427A CN108789427A CN201810433031.4A CN201810433031A CN108789427A CN 108789427 A CN108789427 A CN 108789427A CN 201810433031 A CN201810433031 A CN 201810433031A CN 108789427 A CN108789427 A CN 108789427A
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- robot
- hotel
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- module
- master server
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Classifications
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/008—Manipulators for service tasks
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- Engineering & Computer Science (AREA)
- Robotics (AREA)
- Mechanical Engineering (AREA)
- Control Of Position, Course, Altitude, Or Attitude Of Moving Bodies (AREA)
- Manipulator (AREA)
Abstract
The present invention relates to a kind of multi-functional hotel's service robots, including：Car body, motion-control module, environmental perception module, human-computer interaction module, host interactive module；After robot starts, correlation module receives the interactive information from tenant and the control instruction from hotel's master server, provides and transports luggage, food delivery, chat or hotel brochure service.Compared with prior art, the present invention can provide recognition of face verification, guest's baggage handling and food delivery, guiding to move in and Lost/Replacement Key Service, improves hotel service efficiency, reduces hotel's labour cost.High using distributed navigation system reliability, feasibility is big, while devising and mutually handing over pattern between a series of robots, server and miscellaneous equipment, enhances practicability so that robot can provide the service of a variety of reliable functions.
Description
Technical field
The present invention relates to a kind of robots, more particularly, to a kind of multi-functional hotel's service robot.
Background technology
Recently as the development of computer technology, control technology, sensor technology, robot is not only widely used in work
Industry produces, also more and more to enter daily life, and service is provided for people.Sweeping robot can help in life
Clean ground；Educational robot student can be carried out educational training, medical robot can help patient carry out operation with it is extensive
It is multiple.Various countries increasingly pay attention to service-delivery machine man-based development simultaneously,《Made in China 2025》Using robot as prior development direction,
Centered on robot, crucial research is carried out around directions such as artificial intelligence, man-machine collaboration, machine learning.
Tertiary industry service trade dog-eat-dog, especially hotel industry high, the service robot demand for quality of service requirement
Amount is big.But corresponding hotel service robot is still in preliminary development phase and small-scale service stage, product no matter function or
Practicability still has larger gap.When customer enters hotel, from identity registration, baggage handling, inquires room number and guide guest
Into room, to the single room service diversification of demand of point, need multiple departmental cooperations to complete, it is low to easily cause efficiency of service, expends
Labour cost is high.Therefore the robot of hotel of research and development functional diversities has become active demand.
Invention content
It is an object of the present invention to overcome the above-mentioned drawbacks of the prior art and provide one kind suitable for no fixation
Multi-functional hotel's service robot of line work environment.
The purpose of the present invention can be achieved through the following technical solutions：
A kind of multi-functional hotel's service robot, the robot include：
Car body, car body top are equipped with luggage carrying platform, and bottom carries wheel and motor；
Motion-control module is arranged on the car body, for controlling motor action；
Environmental perception module is arranged on the car body, for acquiring external environmental signals, obtaining robot motion's state；
Human-computer interaction module, setting carry out voice interface on the car body, for reading CUSTOM HOUSE HOTEL information and tenant；
Host interactive module, setting on the car body, are used between environmental perception module and master server, motion-control module
Telecommunication between master server, between human-computer interaction module and master server, server are hotel's background server；
Robot uses distributed navigation mode after starting, robot is as information collection end and order actuating station, service
Device controls robot motion as information processing and decision end, and robot correlation module receives the interactive information from tenant and comes
The control instruction of primary server provides and transports luggage, food delivery, chat or hotel brochure service.
The environmental perception module includes binocular camera for acquiring environmental information and infrared sensor, for adopting
Collect ultrasonic sensor, the top for positioning, judging the robot direction of motion and assisting navigation of mobile object information in environment
Spiral shell instrument and GPS device.
The robot further includes alarm module, and two ultrasonic sensors, institute is respectively set in each side of the car body
The master server stated carries out pose judgement and the machine of object in environment using the information gap that two ultrasonic sensors acquire
People walk pose correction, when object and robot distance be less than safety value when, alarm module alarm.
The human-computer interaction module includes touching display screen, CUSTOM HOUSE HOTEL card reader, interactive voice unit and knows for face
Other monocular cam.
For the monocular cam when tenant registers, the instruction for receiving master server carries out man face image acquiring,
Master server carries out recognition of face verification according to tenant's certificate information.
After CUSTOM HOUSE HOTEL is inserted into CUSTOM HOUSE HOTEL card reader by tenant, master server obtains room information, and tenant passes through interactive voice mode
Or after touch control manner sends out carrying command, robot, by baggage handling to destination, is arrived according to the navigation information of master server
After outside up to door, robot is close to door so that the CUSTOM HOUSE HOTEL in card reader opens door guest and push door open and pull out close to door lock
Go out CUSTOM HOUSE HOTEL, robot returns.
The master server sends food delivery instruction to robot, and control robot carries out food delivery, machine after the completion of food delivery
People returns to starting point, and master server is remotely connect with electric life controller, and when robot passes in and out elevator, master server controls elevator door
Opening and closing and floor stop.
Compared with prior art, the present invention has the following advantages：
(1) robot integrates baggage handling and verifies, opened the door with room service in one with navigation, recognition of face, can be in wine
It is flexibly travelled inside shop, meets a variety of requirements of client, improve hotel's efficiency and service degree.
(2) use distributed navigation structure that the decision level operation of robot is decomposed master server, machine by network
People improves the robustness and feasibility of system as information collection and executing agency, also reduces volume and the dead weight of robot,
It is low to manufacture difficulty, it can practical application；Robot display screen can provide function selection while show robot movement velocity, more
Add hommization.
(3) robot, master server and other devices constitute Internet of Things, and service is stilld provide in the case of unmanned intervene,
It reduces the consumed cost of manpower and so that hotel service is more intelligent, increase customer satisfaction degree.
Description of the drawings
Fig. 1 is the structural schematic diagram of the present embodiment robot；
Fig. 2 is the present embodiment robot motion's flow chart；
Fig. 3 is that the present embodiment robot carries out room service flow chart；
Fig. 4 is that the present embodiment robot carries out recognition of face flow chart；
Reference numeral：
1- monocular cams, 2- touching display screens, 3- card reader, 4- binocular cameras, 5- infrared sensors, 6-GPS moulds
Block, 7- vehicle body foreboards, 8- ultrasonic sensors, 9- wheels, 10- motors, 11- car bodies, 12- voice devices, 13- wireless telecommunications dress
It sets, 14- alarms, 15- controls chip, 16-I/O interfaces, 17- gyroscopes, 18- motor drivers, 19- encoders, 20- voltage stabilizings
Module, 21- power supplys.
Specific implementation mode
The present invention is described in detail with specific embodiment below in conjunction with the accompanying drawings.The present embodiment is with technical solution of the present invention
Premised on implemented, give detailed embodiment and specific operating process, but protection scope of the present invention is not limited to
Following embodiments.
Embodiment
A kind of multi-functional hotel's service robot design, including environmental perception module, wireless communication module, motion control mould
Block, power module, host interactive module and human-computer interaction module.Environmental perception module includes binocular camera, ultrasonic wave biography
Sensor, GPS device, gyroscope, infrared sensor；Motion-control module is that STM32F103 controls chip, stepper motor, coding
Device, motor driving；Host interactive module is mobile system development board；Human-computer interaction module includes display screen, card reader, voice friendship
Mutual unit, camera.
Environmental perception module is used for the acquisition of external environment information, and navigation mode uses distributed frame, taken by robot
Band camera, ultrasonic sensor and infrared sensor collect external environment information, and by collected environmental signal and itself
Accurate location carries out information analysis by being wirelessly transmitted to director server, by director server and completes robot path planning with processing
Control signal is sent out by director server using closed loop feedback control mode with navigation, hotel service robot execute and by itself
Information Real-time Feedback returns the control mode of server.
Motion-control module is mainly used for execute server order, is the execution unit of robot.It is turned round using slow-speed of revolution height
Square stepper motor, control chip STM32 is connected with motor driver controls signal progress motor control according to master server,
Encoder obtains motor operation data and by operation conditions feedback in main control chip, constitutes closed-loop control system convenient for adjustment in real time
The parameter of electric machine ensures robotary stable operation.
Host interactive module is mainly used for robot and director server high speed information and transmits, robot as information collection and
Executing agency is sent to server as interactive module information by obtained by, and master server makes a policy to information processing and analysis
Control signal is sent out, robot executes the signal.When client checks in, camera entrained by robot can carry out face knowledge
It and by recognition result is not sent to hotel system, verifies identity reality.When at robot motion to elevator, by hotel service
Device sends out control elevator instruction, opens elevator door, and control robot enters elevator, and corresponding building is reached using elevator portable people
Layer.
Human-computer interaction module is mainly used for robot and is contacted with hotel client foundation, after guest's CUSTOM HOUSE HOTEL is inserted into card reader,
Can carry out One-key navigation and bell service by robot display screen client, after reaching guest room, robot close to door,
CUSTOM HOUSE HOTEL can be extracted by the short haul connections mode opens voluntarily door lock such as bluetooth, NFC, subsequent guest, robot returns.It is entrained
Interactive voice unit can provide speech voice input function, and hotel can be chatted or be discussed in detail in the handling process in robot with client
Information improves service degree.Hotel APP can be used to order food for client simultaneously, send to client by server controls robot later
Place.By Voltage stabilizing module, multiple devices such as chip, wireless module, stepper motor provide corresponding stable electricity to power module in order to control
Source.
As shown in Figure 1, be the present embodiment robot hardware's installation drawing, robot by monocular cam 1, touching display screen 2,
Card reader 3, binocular camera 4, infrared sensor 5, GPS module 6, vehicle body foreboard 7, ultrasonic sensor 8, wheel 9, motor
10, car body 11, voice device 12, wireless communication apparatus 13, alarm 14, control chip 15, I/O interfaces 16, gyroscope 17, electricity
Machine driver 18, encoder 19, Voltage stabilizing module 20, power supply 21 form.
The concrete principle of realization is：The robot uses distributed navigation system, and information collection is carried out by robot body,
It sends back master server and carries out decision and processing, robot is as actuating station and collection terminal, and master server is as processing end.Machine
Monocular cam 1 entrained by people is mainly used for recognition of face and verifies and binocular camera 4 is assisted to carry out environment information acquisition, and will
Visual signal sends back master server by wireless communication apparatus 13 obtained by two cameras；It is to avoid taking the photograph under dim light thread environment simultaneously
As head identification mistake, server is passed back using 5 gained thermal signal of infrared sensor, is avoided and row as auxiliary information acquisition mode
People collides；Respectively there are two ultrasonic sensors for dress per side for car body, and the difference before and after information is received using ultrasonic sensor
Moving position gesture judgement and correction are carried out, as robot motion's ultrasonic sensor acquires the letter of mobile object in ambient enviroment
Breath, makes moving object velocity estimated, when object distance sends out alarm less than safety value alarm device 14, plays anticollision.
Entrained GPS device 6 cooperates with gyroscope 17, be used for robot self-position and movement direction decision, auxiliary master server into
Row Navigation Control.
When at robot motion to elevator, passes robot position and external environment information back master server, take
By sending out signal after judgement, control elevator drops at robot business device, and elevator returns to arriving signal to server after reaching,
Server sends out door-opened elevator signal again after receiving arriving signal, opens elevator door, is opened behind the door in elevator, master server control
Robot enters elevator, after controlling elevator arrival floor, opens elevator door, robot, which leaves elevator, to be continued to travel to destination.
Robot motor 10, motor driver 18 and encoder 19, constitute motor closed-loop control part.In service robot
After receiving the sent out motion control signal of server, the movement of motor driver driving motor is controlled by encoder by 15 main control chips
Motor movement situation is returned, complete closed loop feedback control mode is constituted, motor operation can be accurately controlled, it is accurate to improve operation
Degree.
Voice device 12 entrained by robot can carry out voice input with voice-enabled chat function, the present apparatus by with main service
Device is connected, and is carried out semantics recognition by server and is answered, hotel brochure can be achieved in client's walking process, chat feature carries
High service degree.Voltage stabilizing module 20 entrained by robot provides stabilized power source with power supply 21 for each device, due between different device
Required voltage is different, and voltage of corresponding size is exported by different Voltage stabilizing modules.
Be illustrated in figure 2 robot motion's flow, robot does not do decision judgement in the present invention, be only used as information collection with
Executing agency controls signal using receiving, sends out the close-loop control mode of feedback signal, and robot, which is acquired various information, to be passed
Master server is returned, different information are merged by master server and carries out decision after processing, then each device execution state is anti-in real time
Be fed back to master server ensure order execute completion, so can not only reduce robot cost, but can be improved robot functional diversity,
Stability and feasibility.
Fig. 3,4 are robot application flow, wherein Fig. 3 is that client uses APP point single process figures, and client can be in hotel APP
Platform midpoint is single, and master server can control hotel service robot to carry out delivery service after the completion of putting list.Complete machine after dispensing
Human hair, which goes out, completes signal, and master server controls robot and returns；Fig. 4 is that robot carries out recognition of face clothes when client registers
Business, by facial recognition data pass back master server and in master server identity document information comparison it is whether consistent, if result
It is inconsistent to send out prompt and re-recognize verification, improve hotel service intelligence degree.
Claims (7)
1. a kind of multi-functional hotel's service robot, which is characterized in that the robot includes：
Car body, car body top are equipped with luggage carrying platform, and bottom carries wheel and motor；
Motion-control module is arranged on the car body, for controlling motor action；
Environmental perception module is arranged on the car body, for acquiring external environmental signals, obtaining robot motion's state；
Human-computer interaction module, setting carry out voice interface on the car body, for reading CUSTOM HOUSE HOTEL information and tenant；
Host interactive module, setting on the car body, between environmental perception module and master server, motion-control module and master
Telecommunication between server, between human-computer interaction module and master server, the server are hotel's background server；
Robot uses distributed navigation mode, robot to make as information collection end and order actuating station, server after starting
Robot motion is controlled for information processing and decision end, robot correlation module receives the interactive information from tenant and comes autonomous
The control instruction of server provides and transports luggage, food delivery, chat or hotel brochure service.
2. a kind of multi-functional hotel's service robot according to claim 1, which is characterized in that the environment sensing mould
Block includes binocular camera for acquiring environmental information and infrared sensor, for acquiring the super of mobile object information in environment
Sonic sensor, the gyroscope for positioning, judging the robot direction of motion and assisting navigation and GPS device.
3. a kind of multi-functional hotel's service robot according to claim 2, which is characterized in that the robot also wraps
Alarm module is included, two ultrasonic sensors are respectively set in each side of the car body, and the master server utilizes two ultrasounds
The pose that the information gap of wave sensor acquisition carries out object in environment judges to correct with robot ambulation pose, when object and machine
When device people's distance is less than safety value, alarm module alarm.
4. a kind of multi-functional hotel's service robot according to claim 1, which is characterized in that the human-computer interaction mould
Block includes touching display screen, CUSTOM HOUSE HOTEL card reader, interactive voice unit and the monocular cam for recognition of face.
5. a kind of multi-functional hotel's service robot according to claim 4, which is characterized in that the monocular cam
When tenant registers, the instruction for receiving master server carries out man face image acquiring, and master server is according to tenant's certificate information
Carry out recognition of face verification.
6. a kind of multi-functional hotel's service robot according to claim 4, which is characterized in that CUSTOM HOUSE HOTEL is inserted into CUSTOM HOUSE HOTEL Card Reader
After device, master server obtains room information, after tenant sends out carrying command by interactive voice mode or touch control manner, machine
People is according to the navigation information of master server by baggage handling to destination, and after reaching outside door, robot makes Card Reader close to door
CUSTOM HOUSE HOTEL in device close to door lock and is unlocked, and after CUSTOM HOUSE HOTEL is extracted, robot returns.
7. a kind of multi-functional hotel's service robot according to claim 1, which is characterized in that tenant passes through hotel APP
Point is postprandial, and the master server sends food delivery instruction to robot, and control robot carries out food delivery, robot after the completion of food delivery
Starting point is returned to, master server is remotely connect with electric life controller, and when robot passes in and out elevator, master server controls elevator door
The stop of opening and closing and floor.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810433031.4A CN108789427A (en) | 2018-05-08 | 2018-05-08 | A kind of multi-functional hotel's service robot |
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| CN201810433031.4A CN108789427A (en) | 2018-05-08 | 2018-05-08 | A kind of multi-functional hotel's service robot |
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| CN201810433031.4A Pending CN108789427A (en) | 2018-05-08 | 2018-05-08 | A kind of multi-functional hotel's service robot |
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Cited By (13)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109623843A (en) * | 2019-01-22 | 2019-04-16 | 重庆众兄共创科技有限公司 | Home intelligent service robot based on cloud computing intelligent decision making algorithm |
| CN109822543A (en) * | 2019-03-28 | 2019-05-31 | 创泽智能机器人股份有限公司 | A kind of positioning navigation device based on robot ambulation |
| CN110060663A (en) * | 2019-04-28 | 2019-07-26 | 北京云迹科技有限公司 | A kind of method, apparatus and system of answer service |
| CN110211003A (en) * | 2019-06-05 | 2019-09-06 | 北京云迹科技有限公司 | A kind of service system |
| CN110328673A (en) * | 2019-06-28 | 2019-10-15 | 河海大学 | A kind of guest-meeting robot of a variety of luggage carriers of band |
| CN111222939A (en) * | 2019-11-05 | 2020-06-02 | 盟广信息技术有限公司 | Robot-based hotel service method and device |
| CN111462371A (en) * | 2020-05-26 | 2020-07-28 | 许昌学院 | Information interaction device for hotel travel management |
| CN112130571A (en) * | 2020-09-27 | 2020-12-25 | 北京云迹科技有限公司 | Linen conveying method and device for hotel guest room and electronic equipment |
| CN112518750A (en) * | 2020-11-30 | 2021-03-19 | 深圳优地科技有限公司 | Robot control method, robot control device, robot, and storage medium |
| CN113126520A (en) * | 2019-12-31 | 2021-07-16 | 上海依图信息技术有限公司 | Control method of escalator safety robot and escalator safety robot |
| CN113325840A (en) * | 2021-05-13 | 2021-08-31 | 深圳市华腾智能科技有限公司 | Intelligent service formula hotel guest room mobility control device |
| CN113902366A (en) * | 2021-10-09 | 2022-01-07 | 中兴耀维科技江苏有限公司 | Container type robot service system for intelligent distribution of hotel articles |
| KR20220135877A (en) * | 2021-03-31 | 2022-10-07 | 주식회사 승은 | Non-face-to-face delivery service system using robot within the service space and method thereof |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN109623843A (en) * | 2019-01-22 | 2019-04-16 | 重庆众兄共创科技有限公司 | Home intelligent service robot based on cloud computing intelligent decision making algorithm |
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| CN110328673A (en) * | 2019-06-28 | 2019-10-15 | 河海大学 | A kind of guest-meeting robot of a variety of luggage carriers of band |
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| CN111462371B (en) * | 2020-05-26 | 2023-02-24 | 许昌学院 | Information interaction device for hotel tourism management |
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| CN112130571A (en) * | 2020-09-27 | 2020-12-25 | 北京云迹科技有限公司 | Linen conveying method and device for hotel guest room and electronic equipment |
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| CN112518750A (en) * | 2020-11-30 | 2021-03-19 | 深圳优地科技有限公司 | Robot control method, robot control device, robot, and storage medium |
| KR20220135877A (en) * | 2021-03-31 | 2022-10-07 | 주식회사 승은 | Non-face-to-face delivery service system using robot within the service space and method thereof |
| KR102459484B1 (en) * | 2021-03-31 | 2022-10-26 | 주식회사 승은 | Non-face-to-face delivery service system using robot within the service space and method thereof |
| CN113325840B (en) * | 2021-05-13 | 2024-01-12 | 深圳市华腾智能科技有限公司 | Intelligent service type hotel guest room movement control device |
| CN113325840A (en) * | 2021-05-13 | 2021-08-31 | 深圳市华腾智能科技有限公司 | Intelligent service formula hotel guest room mobility control device |
| CN113902366A (en) * | 2021-10-09 | 2022-01-07 | 中兴耀维科技江苏有限公司 | Container type robot service system for intelligent distribution of hotel articles |
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Application publication date: 20181113 |
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