CN104717080A - Detection method and system for broadband dialing faults - Google Patents
Detection method and system for broadband dialing faults Download PDFInfo
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- CN104717080A CN104717080A CN201310684234.8A CN201310684234A CN104717080A CN 104717080 A CN104717080 A CN 104717080A CN 201310684234 A CN201310684234 A CN 201310684234A CN 104717080 A CN104717080 A CN 104717080A
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Abstract
The embodiment of the invention discloses a detection method and system for broadband dialing faults. The method includes the steps that when a fault detection client side monitors that user account number errors are generated in the broadband dialing process of a user, specific VPDN account number dialing is initiated, a temporary link is established to a broadband fault diagnosis platform, and a detection request is sent to the broadband fault diagnosis platform, wherein the detection request comprises a user account number and a password input in the broadband dialing process of the user; the broadband fault diagnosis platform inquires state information of the user corresponding to the user account number from an AA server and a CRM, the reason for the user account number errors is positioned accordingly, and the reason for the user account number errors is sent to a user terminal through a VPDN channel; the user terminal displays the reason for the user account number errors so as to prompt the user to correct the errors. The reason for 691 errors can be automatically detected when the 691 errors are generated in the broadband dialing process.
Description
Technical field
The present invention relates to Internet technology, the detection method of especially a kind of broadband dialing fault and system.
Background technology
At present, user, frequently by Broadband Network Access the Internet, uses every data, services that the Internet provides.When broadband user is by Broadband Network Access the Internet, usually need to input the user account number that provided by operator when this broadband user applies for broadband services and password carries out broadband dialing, send access request.
Often there will be 691 mistakes when dialling in broadband, that is: user account relevant error, the proportion that this kind of mistake accounts for broadband dialing fault is larger.691 mistakes are general designations of account class mistake, and this type of mistake mainly comprises account number mistake, code error, account number arrearage, account number are hung dead, media interviews and controlled the many reasons such as (Media Access Control, MAC) address binding mistake.
Realizing in process of the present invention, inventor finds that prior art at least exists following problem:
Dialer software conventional at present can only feed back appearance 691 mistake when broadband dialing appearance 691 mistake, cannot segment the error reason of appearance 691 mistake.Such user cannot the concrete error reason in self-service location, thus accessing Internet of cannot righting the wrong in time, cause high the rate of complaints of operator's broadband fault.
Summary of the invention
Embodiment of the present invention technical problem to be solved is: the detection method and the system that provide a kind of broadband dialing fault, during to occur 691 mistake in the dialing procedure of broadband, automatically detects the reason of 691 mistakes.
The detection method of a kind of broadband dialing fault that the embodiment of the present invention provides, comprising:
Fault detect client monitors in user terminal is to when carrying out user user account number class mistake occurs in the process of broadband dialing, initiate a default particular virtual private dialup network VPDN account dialing, set up a temporary link to broadband failure diagnosis platform, and sending detection request to described broadband failure diagnosis platform, described detection request comprises the user account number and password that input when user carries out broadband dialing;
Broadband failure diagnosis platform, based on the user account number detected in request and password, inquires about the state information of described user account number respective user from checking, authorization and accounting aaa server and CRM system CRM;
The reason of this user account class mistake according to the reason of the state information consumer positioning account class mistake of described user, and is sent to user terminal by VPDN passage by broadband failure diagnosis platform;
The reason of user terminal displays user account class mistake carries out errors repair to point out user.
In another embodiment of the detection method of broadband of the present invention dialing fault, also comprise:
Fault detect client, when user carries out broadband dialing, intercepts and captures the user account number that inputs in the dialing procedure of broadband of user and password.
In another embodiment of the detection method of broadband of the present invention dialing fault, monitor and carry out that user account number class mistake occurs in the process of broadband dialing user and comprise: monitor and carry out user terminal in the process of broadband dialing user and receive the prompting message of user account number class mistake.
In another embodiment of the detection method of broadband of the present invention dialing fault, also comprise:
Fault detect client monitors to when carrying out user user account number class mistake occurs in the process of broadband dialing, generate an inquiry user whether detailed diagnostics user account number class mistake information and pass through user terminal displays;
In response to receive user terminal to indicate the detailed diagnostics instruction of transmission based on user time, perform the operation of the default specific VPDN account dialing of described initiation one.
In another embodiment of the detection method of broadband of the present invention dialing fault, described state information of inquiring about described user account number respective user from aaa server and CRM comprises:
Based on the user account number detected in request and password, the relevant information of described user account number respective user is obtained from aaa server, comprise user account number, password and the error log with broadband services rights of using, error log wherein records and represents that user account number hangs error message that is dead, MAC Address binding mistake; Obtain the account attributes information of described user account number respective user from CRM, comprise wide-band type, speed and the user account number whether information such as arrearage.
In another embodiment of the detection method of broadband of the present invention dialing fault, broadband failure diagnosis platform comprises according to the reason of the state information consumer positioning account class mistake of described user:
Whether broadband failure diagnosis land identification obtains the relevant information of described user account number respective user from aaa server;
If do not get the relevant information of described user account number respective user from aaa server, then the reason of consumer positioning account class mistake is user account number mistake;
If get the relevant information of described user account number respective user from aaa server, then judge that whether the password detected in request is consistent with the password in the relevant information of the user got from aaa server; If inconsistent, then the reason of consumer positioning account class mistake is code error;
If consistent, then analyze described error log and user account number attribute information, the reason of consumer positioning account class mistake be account number arrearage, account number hang extremely and MAC address bind in mistake any one or multiple.
The detection system of a kind of broadband dialing fault that the embodiment of the present invention provides, comprising:
Fault detect client, arrange in the user terminal, for monitoring when user carries out user account number class mistake occurs in the process of broadband dialing, initiate a default particular virtual private dialup network VPDN account dialing, set up a temporary link to broadband failure diagnosis platform, and sending detection request to described broadband failure diagnosis platform, described detection request comprises the user account number and password that input when user carries out broadband dialing;
Broadband failure diagnosis platform, for based on the user account number detected in request and password, inquires about the state information of described user account number respective user from checking, authorization and accounting aaa server and CRM system CRM; According to the reason of the state information consumer positioning account class mistake of described user, and by VPDN passage, the reason of this user account class mistake is sent to user terminal;
User terminal, carries out errors repair for the reason showing user account class mistake to point out user.
In another embodiment of the detection system of broadband of the present invention dialing fault, described fault detect client, time also for carrying out broadband dialing user, the user account number that intercepting and capturing user inputs in the dialing procedure of broadband and password.
In another embodiment of the detection system of broadband of the present invention dialing fault, described fault detect client, specifically monitor user carry out user terminal in the process of broadband dialing receive the prompting message of user account number class mistake time, think and carry out user account number class mistake occurs in the process of broadband dialing user.
In another embodiment of the detection system of broadband of the present invention dialing fault, described fault detect client, also for monitor carry out user account number class mistake occurs in the process of broadband dialing user time, generate an inquiry user whether detailed diagnostics user account number class mistake information and pass through user terminal displays; In response to receive user terminal to indicate the detailed diagnostics instruction of transmission based on user time, perform the operation of the default specific VPDN account dialing of described initiation one.
In another embodiment of the detection system of broadband of the present invention dialing fault, described broadband failure diagnosis platform, specifically based on the user account number detected in request and password, the relevant information of described user account number respective user is obtained from aaa server, comprise user account number, password and the error log with broadband services rights of using, error log wherein records and represents that user account number hangs error message that is dead, MAC Address binding mistake; Obtain the account attributes information of described user account number respective user from CRM, comprise wide-band type, speed and the user account number whether information such as arrearage.
In another embodiment of the detection system of broadband of the present invention dialing fault, during the reason of described broadband failure diagnosis platform according to the state information consumer positioning account class mistake of described user, specifically identify whether the relevant information obtaining described user account number respective user from aaa server; If do not get the relevant information of described user account number respective user from aaa server, then the reason of consumer positioning account class mistake is user account number mistake; If get the relevant information of described user account number respective user from aaa server, then judge that whether the password detected in request is consistent with the password in the relevant information of the user got from aaa server; If inconsistent, then the reason of consumer positioning account class mistake is code error; If consistent, then analyze described error log and user account number attribute information, the reason of consumer positioning account class mistake be account number arrearage, account number hang extremely and MAC address bind in mistake any one or multiple.
The detection method of the broadband dialing fault provided based on the above embodiment of the present invention and system, a fault detect client can be set in the user terminal, monitor carry out user account number class mistake occurs in the process of broadband dialing user time, initiate a specific VPDN account dialing, set up a temporary link to broadband failure diagnosis platform, and send to broadband failure diagnosis platform the request of detection, broadband failure diagnosis platform is based on the user account number detected in request and password, from the state information of aaa server and CRM inquiring user account number respective user and the accordingly reason of consumer positioning account class mistake, user terminal is sent to carry out errors repair to point out user the reason of this user account class mistake by VPDN passage.Compared with prior art, when can there is 691 mistake in the embodiment of the present invention in the dialing procedure of broadband, the reason of automatic detection 691 mistake, user is made can automatically to obtain concrete error reason, thus accessing Internet of righting the wrong in time, substantially increase the availability of broadband services system, reduce high the rate of complaints of operator's broadband fault; Further, connected the state information of aaa server and CRM inquiring user by broadband failure diagnosis platform, security of system is high.
Below by drawings and Examples, technical scheme of the present invention is described in further detail.
Description of the invention provides in order to example with for the purpose of describing, and is not exhaustively or limit the invention to disclosed form.Many modifications and variations are obvious for the ordinary skill in the art.Selecting and describing embodiment is in order to principle of the present invention and practical application are better described, and enables those of ordinary skill in the art understand the present invention thus design the various embodiments with various amendment being suitable for special-purpose.
Accompanying drawing explanation
What form a part for specification drawings describes embodiments of the invention, and is used from explanation principle of the present invention together with description one.
With reference to accompanying drawing, according to detailed description below, clearly the present invention can be understood, wherein:
Fig. 1 is the flow chart of a detection method embodiment of broadband of the present invention dialing fault.
Fig. 2 is the flow chart of another embodiment of detection method of broadband of the present invention dialing fault.
Fig. 3 is the structural representation of a detection system embodiment of broadband of the present invention dialing fault.
Embodiment
Various exemplary embodiment of the present invention is described in detail now with reference to accompanying drawing.It should be noted that: unless specifically stated otherwise, otherwise positioned opposite, the numerical expression of the parts of setting forth in these embodiments and step and numerical value do not limit the scope of the invention.
Meanwhile, it should be understood that for convenience of description, the size of the various piece shown in accompanying drawing is not draw according to the proportionate relationship of reality.
Illustrative to the description only actually of at least one exemplary embodiment below, never as any restriction to the present invention and application or use.
May not discuss in detail for the known technology of person of ordinary skill in the relevant, method and apparatus, but in the appropriate case, described technology, method and apparatus should be regarded as a part for specification.
In all examples with discussing shown here, any occurrence should be construed as merely exemplary, instead of as restriction.Therefore, other example of exemplary embodiment can have different values.
It should be noted that: represent similar terms in similar label and letter accompanying drawing below, therefore, once be defined in an a certain Xiang Yi accompanying drawing, then do not need to be further discussed it in accompanying drawing subsequently.
Fig. 1 is the flow chart of a detection method embodiment of broadband of the present invention dialing fault.As shown in Figure 1, the detection method of this embodiment broadband dialing fault comprises:
110, fault detect client monitors in user terminal is to when carrying out user user account number class mistake occurs in the process of broadband dialing, initiate a default particular virtual private dialup network (Virtual Private Dial-up Network, VPDN) account dialing, set up a temporary link to broadband failure diagnosis platform, and sending to broadband failure diagnosis platform the request of detection, this detection request comprises the user account number and password that input when user carries out broadband dialing.
Wherein specific VPDN account is special account that is pre-assigned by operator, that supply 691 failure diagnosises special, and this account is a unified account.
Such as, fault detect client monitors to carry out user user terminal in the process of broadband dialing receive the prompting message of user account number class mistake time, think to monitor user account number class mistake occur.
120, broadband failure diagnosis platform is based on the user account number detected in request and password, from the state information of checking, authorization and accounting (Authentication, Authorization, Accounting, AAA) server and CRM system (CRM) inquiring user account number respective user.
130, the reason of this user account class mistake according to the reason of the state information consumer positioning account class mistake of user, and is sent to user terminal by VPDN passage by broadband failure diagnosis platform.
140, the reason of user terminal displays user account class mistake carries out errors repair to point out user.
Based on the detection method of the broadband dialing fault that the above embodiment of the present invention provides, a fault detect client can be set in the user terminal, monitor carry out user account number class mistake occurs in the process of broadband dialing user time, initiate a specific VPDN account dialing, set up a temporary link to broadband failure diagnosis platform, and send to broadband failure diagnosis platform the request of detection, broadband failure diagnosis platform is based on the user account number detected in request and password, from the state information of aaa server and CRM inquiring user account number respective user and the accordingly reason of consumer positioning account class mistake, user terminal is sent to carry out errors repair to point out user the reason of this user account class mistake by VPDN passage.Compared with prior art, when can there is 691 mistake in the embodiment of the present invention in the dialing procedure of broadband, the reason of automatic detection 691 mistake, user is made can automatically to obtain concrete error reason, thus accessing Internet of righting the wrong in time, substantially increase the availability of broadband services system, reduce high the rate of complaints of operator's broadband fault; Further, connected the state information of aaa server and CRM inquiring user by broadband failure diagnosis platform, security of system is high.
Fig. 2 is the flow chart of another embodiment of detection method of broadband of the present invention dialing fault.As shown in Figure 2, the detection method of this embodiment broadband dialing fault comprises:
200, the fault detect client in user terminal, when user carries out broadband dialing, intercepts and captures the user account number that inputs in the dialing procedure of broadband of user and password.
210, fault detect client monitors to when carrying out user user account number class mistake occurs in the process of broadband dialing, generate an inquiry user whether detailed diagnostics user account number class mistake information and pass through user terminal displays.
220, fault detect client judges whether that receiving user terminal indicates the detailed diagnostics of transmission to indicate based on user.
If receive detailed diagnostics instruction, perform the operation of 230.Otherwise, if do not receive detailed diagnostics instruction or receive the instruction of refusal detailed diagnostics, do not perform the follow-up flow process of the present embodiment.
230, fault detect client initiates a default specific VPDN account dialing, set up a temporary link to broadband failure diagnosis platform, and send to broadband failure diagnosis platform the request of detection, this detection request comprises the user account number and password that input when user carries out broadband dialing.
240, broadband failure diagnosis platform is based on the user account number detected in request and password, the relevant information of user account number respective user the request of detection is obtained from aaa server, comprise user account number, password and the error log with broadband services rights of using, error log wherein can record and represent that user account number hangs error message that is dead, MAC Address binding mistake; Obtain the account attributes information of user account number respective user the request of detection from CRM, comprise wide-band type, speed and the user account number whether information such as arrearage.
Wherein, the relevant information of user comprises the user account number and password with broadband services rights of using, for correct user account number and password, the user account number provided for operator when user applies for broadband services and password, or user account number after the follow-up user account number that operator is provided of user and password update and password.
Wherein, the error log of user and user account number attribute information are for reflecting in this broadband services, the attribute relevant for the user account number of broadband dialing and error log, the attribute relevant from this user account number and error log can identify the whether arrearage of this user account number, hang dead or MAC Address binding mistake.
250, whether broadband failure diagnosis land identification gets the relevant information of user account number respective user the request of detection from aaa server.
If do not get the relevant information of user account number respective user the request of detection from aaa server, then the relevant information that there is not this user account number in aaa server is described, performs the operation of 260.Otherwise, if get the relevant information of user account number respective user from aaa server, perform the operation of 270.
260, the reason of broadband failure diagnosis platform consumer positioning account class mistake is user account number mistake, then performs the operation of 300.
270, broadband failure diagnosis platform judges that whether the password detected in request is consistent with the password in the relevant information of the user got from aaa server.
If inconsistent, perform the operation of 280.If consistent, perform the operation of 290.
280, the reason of broadband failure diagnosis platform consumer positioning account class mistake is code error, then performs the operation of 300.
290, broadband failure diagnosis Platform Analysis error log and user account number attribute information, the reason of consumer positioning account class mistake is account number arrearage, account number hang dead bind with MAC Address in the mistake such as wrong any one or multiple.
300, the reason of this user account class mistake is sent to user terminal by VPDN passage by broadband failure diagnosis platform.
310, the reason of user terminal displays user account class mistake carries out errors repair to point out user.
Fig. 3 is the structural representation of a detection system embodiment of broadband of the present invention dialing fault.The detection system of this embodiment can be used in the present invention above-mentioned each detection method embodiment.As shown in Figure 3, it comprises fault detect client, broadband failure diagnosis platform and user terminal.Wherein:
Fault detect client, arrange in the user terminal, for monitoring when user carries out user account number class mistake occurs in the process of broadband dialing, initiate a default specific VPDN account dialing, set up a temporary link to broadband failure diagnosis platform, and sending to broadband failure diagnosis platform the request of detection, this detection request comprises the user account number and password that input when user carries out broadband dialing.
Broadband failure diagnosis platform, for based on detect request in user account number and password, from the state information of aaa server and CRM inquiring user account number respective user, and the reason of state information consumer positioning account class mistake according to user, and by VPDN passage, the reason of this user account class mistake is sent to user terminal.
User terminal, carries out errors repair for the reason showing user account class mistake to point out user.
Fault detect client, time also for carrying out broadband dialing user, the user account number that intercepting and capturing user inputs in the dialing procedure of broadband and password.
Based on the detection system of the broadband dialing fault that the above embodiment of the present invention provides, a fault detect client can be set in the user terminal, monitor carry out user account number class mistake occurs in the process of broadband dialing user time, initiate a specific VPDN account dialing, set up a temporary link to broadband failure diagnosis platform, and send to broadband failure diagnosis platform the request of detection, broadband failure diagnosis platform is based on the user account number detected in request and password, from the state information of aaa server and CRM inquiring user account number respective user and the accordingly reason of consumer positioning account class mistake, user terminal is sent to carry out errors repair to point out user the reason of this user account class mistake by VPDN passage.Compared with prior art, when can there is 691 mistake in the embodiment of the present invention in the dialing procedure of broadband, the reason of automatic detection 691 mistake, user is made can automatically to obtain concrete error reason, thus accessing Internet of righting the wrong in time, substantially increase the availability of broadband services system, reduce high the rate of complaints of operator's broadband fault; Further, connected the state information of aaa server and CRM inquiring user by broadband failure diagnosis platform, security of system is high.
Unrestricted according to a concrete example of the detection system embodiment of broadband of the present invention dialing fault, fault detect client specifically can monitor user carry out user terminal in the process of broadband dialing receive the prompting message of user account number class mistake time, think and carry out user account number class mistake occurs in the process of broadband dialing user.
In detection system embodiment of broadband of the present invention dialing fault, fault detect client can also be used for monitor carry out user account number class mistake occurs in the process of broadband dialing user time, generate an inquiry user whether detailed diagnostics user account number class mistake information and pass through user terminal displays; In response to receive user terminal to indicate the detailed diagnostics instruction of transmission based on user time, perform the operation of the default specific VPDN account dialing of initiation one.
Unrestricted according to another concrete example of the detection system embodiment of broadband of the present invention dialing fault, broadband failure diagnosis platform specifically can based on the user account number detected in request and password, the relevant information of user account number respective user is obtained from aaa server, comprise user account number, password and the error log with broadband services rights of using, error log wherein can record and represent that user account number hangs the error messages such as dead, MAC Address binding is wrong; Obtain the account attributes information of user account number respective user from CRM, comprise wide-band type, speed and the user account number whether information such as arrearage.
Correspondingly, during the reason of broadband failure diagnosis platform according to the state information consumer positioning account class mistake of user, the relevant information getting user account number respective user from aaa server is specifically identified whether; If do not get the relevant information of user account number respective user from aaa server, then the reason of consumer positioning account class mistake is user account number mistake; If get the relevant information of user account number respective user from aaa server, then judge that whether the password detected in request is consistent with the password in the relevant information of the user got from aaa server; If inconsistent, then the reason of consumer positioning account class mistake is code error; If consistent, then profiling error daily record and user account number attribute information, the reason of consumer positioning account class mistake is account number arrearage, account number is hung extremely and MAC address bind in mistake any one or multiple.
In this specification, each embodiment all adopts the mode of going forward one by one to describe, and what each embodiment stressed is the difference with other embodiment, same or analogous part cross-reference between each embodiment.For system embodiment, because itself and embodiment of the method are substantially corresponding, so description is fairly simple, relevant part illustrates see the part of embodiment of the method.
Method of the present invention, system may be realized in many ways.Such as, any combination by software, hardware, firmware or software, hardware, firmware realizes method and system of the present invention.Said sequence for the step of described method is only to be described, and the step of method of the present invention is not limited to above specifically described order, unless specifically stated otherwise.In addition, in certain embodiments, can be also record program in the recording medium by the invention process, these programs comprise the machine readable instructions for realizing according to method of the present invention.Thus, the present invention also covers the recording medium stored for performing the program according to method of the present invention.
One of ordinary skill in the art will appreciate that: all or part of step realizing said method embodiment can have been come by the hardware that program command is relevant, aforesaid program can be stored in a computer read/write memory medium, this program, when performing, performs the step comprising said method embodiment; And aforesaid storage medium comprises: ROM, RAM, magnetic disc or CD etc. various can be program code stored medium.
Claims (12)
1. a detection method for broadband dialing fault, is characterized in that, comprising:
Fault detect client monitors in user terminal is to when carrying out user user account number class mistake occurs in the process of broadband dialing, initiate a default particular virtual private dialup network VPDN account dialing, set up a temporary link to broadband failure diagnosis platform, and sending detection request to described broadband failure diagnosis platform, described detection request comprises the user account number and password that input when user carries out broadband dialing;
Broadband failure diagnosis platform, based on the user account number detected in request and password, inquires about the state information of described user account number respective user from checking, authorization and accounting aaa server and CRM system CRM;
The reason of this user account class mistake according to the reason of the state information consumer positioning account class mistake of described user, and is sent to user terminal by VPDN passage by broadband failure diagnosis platform;
The reason of user terminal displays user account class mistake carries out errors repair to point out user.
2. method according to claim 1, is characterized in that, also comprises:
Fault detect client, when user carries out broadband dialing, intercepts and captures the user account number that inputs in the dialing procedure of broadband of user and password.
3. method according to claim 1, it is characterized in that, monitor and carry out that user account number class mistake occurs in the process of broadband dialing user and comprise: monitor and carry out user terminal in the process of broadband dialing user and receive the prompting message of user account number class mistake.
4. the method according to claims 1 to 3 any one, is characterized in that, also comprises:
Fault detect client monitors to when carrying out user user account number class mistake occurs in the process of broadband dialing, generate an inquiry user whether detailed diagnostics user account number class mistake information and pass through user terminal displays;
In response to receive user terminal to indicate the detailed diagnostics instruction of transmission based on user time, perform the operation of the default specific VPDN account dialing of described initiation one.
5. method according to claim 4, is characterized in that, described state information of inquiring about described user account number respective user from aaa server and CRM comprises:
Based on the user account number detected in request and password, the relevant information of described user account number respective user is obtained from aaa server, comprise user account number, password and the error log with broadband services rights of using, error log wherein records and represents that user account number hangs error message that is dead, MAC Address binding mistake; Obtain the account attributes information of described user account number respective user from CRM, comprise wide-band type, speed and user account number whether arrearage information.
6. method according to claim 5, is characterized in that, broadband failure diagnosis platform comprises according to the reason of the state information consumer positioning account class mistake of described user:
Whether broadband failure diagnosis land identification obtains the relevant information of described user account number respective user from aaa server;
If do not get the relevant information of described user account number respective user from aaa server, then the reason of consumer positioning account class mistake is user account number mistake;
If get the relevant information of described user account number respective user from aaa server, then judge that whether the password detected in request is consistent with the password in the relevant information of the user got from aaa server; If inconsistent, then the reason of consumer positioning account class mistake is code error;
If consistent, then analyze described error log and user account number attribute information, the reason of consumer positioning account class mistake be account number arrearage, account number hang extremely and MAC address bind in mistake any one or multiple.
7. a detection system for broadband dialing fault, is characterized in that, comprising:
Fault detect client, arrange in the user terminal, for monitoring when user carries out user account number class mistake occurs in the process of broadband dialing, initiate a default particular virtual private dialup network VPDN account dialing, set up a temporary link to broadband failure diagnosis platform, and sending detection request to described broadband failure diagnosis platform, described detection request comprises the user account number and password that input when user carries out broadband dialing;
Broadband failure diagnosis platform, for based on the user account number detected in request and password, inquires about the state information of described user account number respective user from checking, authorization and accounting aaa server and CRM system CRM; According to the reason of the state information consumer positioning account class mistake of described user, and by VPDN passage, the reason of this user account class mistake is sent to user terminal;
User terminal, carries out errors repair for the reason showing user account class mistake to point out user.
8. system according to claim 7, is characterized in that, described fault detect client, time also for carrying out broadband dialing user, and the user account number that intercepting and capturing user inputs in the dialing procedure of broadband and password.
9. system according to claim 7, it is characterized in that, described fault detect client, specifically monitor user carry out user terminal in the process of broadband dialing receive the prompting message of user account number class mistake time, think and carry out user account number class mistake occurs in the process of broadband dialing user.
10. the system according to claim 7 to 9 any one, it is characterized in that, described fault detect client, also for monitor carry out user account number class mistake occurs in the process of broadband dialing user time, generate an inquiry user whether detailed diagnostics user account number class mistake information and pass through user terminal displays; In response to receive user terminal to indicate the detailed diagnostics instruction of transmission based on user time, perform the operation of the default specific VPDN account dialing of described initiation one.
11. systems according to claim 10, it is characterized in that, described broadband failure diagnosis platform, specifically based on the user account number detected in request and password, the relevant information of described user account number respective user is obtained from aaa server, comprise user account number, password and the error log with broadband services rights of using, error log wherein records and represents that user account number hangs error message that is dead, MAC Address binding mistake; Obtain the account attributes information of described user account number respective user from CRM, comprise wide-band type, speed and user account number whether arrearage information.
12. systems according to claim 11, it is characterized in that, during the reason of described broadband failure diagnosis platform according to the state information consumer positioning account class mistake of described user, specifically identify whether the relevant information obtaining described user account number respective user from aaa server; If do not get the relevant information of described user account number respective user from aaa server, then the reason of consumer positioning account class mistake is user account number mistake; If get the relevant information of described user account number respective user from aaa server, then judge that whether the password detected in request is consistent with the password in the relevant information of the user got from aaa server; If inconsistent, then the reason of consumer positioning account class mistake is code error; If consistent, then analyze described error log and user account number attribute information, the reason of consumer positioning account class mistake be account number arrearage, account number hang extremely and MAC address bind in mistake any one or multiple.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112671564A (en) * | 2020-12-16 | 2021-04-16 | 中盈优创资讯科技有限公司 | Method and device for automatically diagnosing VPDN service fault of Internet of things |
| CN112994787A (en) * | 2019-12-12 | 2021-06-18 | 中盈优创资讯科技有限公司 | Optical network fault judgment method and device |
| CN113965427A (en) * | 2020-07-20 | 2022-01-21 | 中国电信股份有限公司 | Method and system for monitoring and repairing broadband dialing fault |
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| CN112994787A (en) * | 2019-12-12 | 2021-06-18 | 中盈优创资讯科技有限公司 | Optical network fault judgment method and device |
| CN113965427A (en) * | 2020-07-20 | 2022-01-21 | 中国电信股份有限公司 | Method and system for monitoring and repairing broadband dialing fault |
| CN112671564A (en) * | 2020-12-16 | 2021-04-16 | 中盈优创资讯科技有限公司 | Method and device for automatically diagnosing VPDN service fault of Internet of things |
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| CN104717080B (en) | 2018-09-11 |
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