CN104717080B - The detection method and system of broadband dialing fault - Google Patents
The detection method and system of broadband dialing fault Download PDFInfo
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- CN104717080B CN104717080B CN201310684234.8A CN201310684234A CN104717080B CN 104717080 B CN104717080 B CN 104717080B CN 201310684234 A CN201310684234 A CN 201310684234A CN 104717080 B CN104717080 B CN 104717080B
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Abstract
The embodiment of the invention discloses a kind of detection methods and system of broadband dialing fault, wherein method includes：Fault detect client monitors during user carries out broadband dialing to when occurring user account number class mistake, initiate specific VPDN accounts dialing, temporary link is established to broadband fault diagnosis platform, and send detection request, the user account number and password for including user input when the dialing of broadband to broadband fault diagnosis platform；Broadband fault diagnosis platform corresponds to the status information of user from aaa server and CRM inquiry user account numbers and positions the reason of user account class mistake accordingly, and the reason of the user account class mistake is sent to user terminal by the channels VPDN；User terminal shows the reason of user account class mistake to prompt user to carry out errors repair.When 691 mistake can occur in the dialing procedure of broadband in the embodiment of the present invention, the reason of 691 mistake of automatic detection.
Description
Technical field
The present invention relates to Internet technology, the especially a kind of detection method and system of broadband dialing fault.
Background technology
Currently, user uses every data service of internet offer frequently by Broadband Network Access internet.Broadband
When user is by Broadband Network Access internet, it usually needs input the broadband user and apply being provided by operator when broadband services
User account number and password carry out broadband dialing, send access request.
It often will appear 691 mistakes when broadband is dialled, i.e.,：User account relevant error, this kind of mistake account for broadband dialing
The proportion of failure is larger.691 mistakes are the general designations of account class mistake, and such mistake includes mainly account number mistake, password mistake, account
Number arrearage, account number hang dead, media access control（Media Access Control, MAC）The many reasons such as address binding mistake.
In the implementation of the present invention, the inventor finds that the existing technology has at least the following problems：
Currently used dialer software can only be fed back when 691 mistake occurs in broadband dialing there are 691 mistakes, can not segment
There is the error reason of 691 mistakes.User self-service can not position specific error reason in this way, to right the wrong in time
Internet is accessed, high the rate of complaints of operator's broadband failure is caused.
Invention content
The embodiment of the present invention the technical problem to be solved is that：A kind of detection method of broadband dialing fault is provided and is
System, when occurring 691 mistake in the dialing procedure of broadband, the reason of 691 mistake of automatic detection.
A kind of detection method of broadband dialing fault provided in an embodiment of the present invention, including：
To during user's progress broadband dialing user's account occurs for the fault detect client monitors in user terminal
When number class mistake, a preset specific VPDN VPDN accounts dialing is initiated, a temporary link is established and arrives
Broadband fault diagnosis platform, and detection request is sent to the broadband fault diagnosis platform, the detection request includes user
Carry out the user account number and password that are inputted when the dialing of broadband；
Broadband fault diagnosis platform is based on the user account number and password in detection request, from verification, authorization and accounting AAA clothes
Business device and CRM system CRM inquire the status information that the user account number corresponds to user；
Broadband fault diagnosis platform positions the reason of user account class mistake according to the status information of the user, and passes through
The reason of the user account class mistake is sent to user terminal by the channels VPDN；
User terminal shows the reason of user account class mistake to prompt user to carry out errors repair.
In another embodiment of the detection method of broadband dialing fault of the present invention, further include：
Fault detect client intercepts and captures the user that user inputs in the dialing procedure of broadband when user carries out broadband dialing
Account number and password.
In another embodiment of the detection method of broadband dialing fault of the present invention, monitor to carry out broadband dialing in user
During occur user account number class mistake include：Monitor that user terminal receives during user carries out broadband dialing
The prompting message of user account number class mistake.
In another embodiment of the detection method of broadband dialing fault of the present invention, further include：
Fault detect client monitors are given birth to when user account number class mistake occurring during user carries out broadband dialing
It asks the user whether to diagnose the prompt message of user account number class mistake in detail at one and be shown by user terminal；
When indicating the detailed diagnosis sent instruction based on user in response to receiving user terminal, the initiation one is executed
The operation of preset specific VPDN accounts dialing.
It is described to be inquired from aaa server and CRM in another embodiment of the detection method of broadband dialing fault of the present invention
The status information that the user account number corresponds to user includes：
User account number and password in being asked based on detection, are obtained the user account number from aaa server and correspond to user's
Relevant information includes user account number, password and error log with broadband services access right, error log note therein
It is loaded with the error message for indicating that user account number hangs dead MAC Address binding mistake；The user account number, which is obtained, from CRM corresponds to user
Account attributes information, including wide-band type, rate and user account number whether the information such as arrearage.
In another embodiment of the detection method of broadband dialing fault of the present invention, broadband fault diagnosis platform is according to
User status information positioning user account class mistake reason include：
Whether broadband fault diagnosis land identification from aaa server obtains the related letter that the user account number corresponds to user
Breath；
If the relevant information for corresponding to user has not been obtained to the user account number from aaa server, user account class is positioned
The reason of mistake is user account number mistake；
If getting the relevant information that the user account number corresponds to user from aaa server, judge in detection request
Whether password and the password in the relevant information of the user got from aaa server are consistent；If inconsistent, user's account is positioned
The reason of number class mistake is password mistake；
If consistent, the error log and user account number attribute information are analyzed, positions the reason of user account class mistake
Any one or more extremely bound with MAC address in mistake is hung for account number arrearage, account number.
A kind of detecting system of broadband dialing fault provided in an embodiment of the present invention, including：
Fault detect client is arranged in the user terminal, for monitoring during user carries out broadband dialing
When user account number class mistake occurs, a preset specific VPDN VPDN accounts dialing is initiated, establishes one
Temporary link sends detection request, the detection request to broadband fault diagnosis platform, and to the broadband fault diagnosis platform
Include that user carries out the user account number and password that are inputted when the dialing of broadband；
Broadband fault diagnosis platform, for the user account number and password in being asked based on detection, from verification, authorization and accounting
Aaa server and CRM system CRM inquire the status information that the user account number corresponds to user；According to the user
Status information positioning user account class mistake reason, and the reason of the user account class mistake is sent by the channels VPDN
To user terminal；
User terminal, for showing the reason of user account class mistake to prompt user to carry out errors repair.
In another embodiment of the detecting system of broadband dialing fault of the present invention, the fault detect client is also used
In when user carries out broadband dialing, user account number and password that user inputs in the dialing procedure of broadband are intercepted and captured.
In another embodiment of the detecting system of broadband dialing fault of the present invention, the fault detect client, specifically
When monitoring that user terminal receives the prompting message of user account number class mistake during user carries out broadband dialing, recognize
For user account number class mistake occurs during user carries out broadband dialing.
In another embodiment of the detecting system of broadband dialing fault of the present invention, the fault detect client is also used
In when monitoring that user account number class mistake occurs during user carries out broadband dialing, generates one and ask the user whether
The prompt message of user account number class mistake is diagnosed in detail and is shown by user terminal；It is based on using in response to receiving user terminal
When the detailed diagnosis instruction that family instruction is sent, the operation for initiating a preset specific VPDN accounts dialing is executed.
In another embodiment of the detecting system of broadband dialing fault of the present invention, the broadband fault diagnosis platform, tool
Body obtains the related letter that the user account number corresponds to user based on the user account number and password in detection request, from aaa server
Breath, includes user account number, password and error log with broadband services access right, error log therein records table
Show that user account number hangs the error message of dead MAC Address binding mistake；The account number that the user account number corresponds to user is obtained from CRM
Attribute information, including wide-band type, rate and user account number whether the information such as arrearage.
In another embodiment of the detecting system of broadband dialing fault of the present invention, the broadband fault diagnosis platform according to
When the reason of the status information positioning user account class mistake of the user, specifically identify whether from described in aaa server acquisition
User account number corresponds to the relevant information of user；If the related letter for corresponding to user has not been obtained to the user account number from aaa server
Breath, the then reason for positioning user account class mistake are user account number mistake；If getting the user account number pair from aaa server
Using the relevant information at family, then judge in the password in detection request and the relevant information of the user got from aaa server
Password it is whether consistent；If inconsistent, the reason for positioning user account class mistake is password mistake；If consistent, institute is analyzed
State error log and user account number attribute information, the reason of positioning user account class mistake is that account number arrearage, account number are hung extremely and matchmaker
Body access control MAC addresses bind any one or more in mistake.
Detection method and system based on the broadband dialing fault that the above embodiment of the present invention provides, can be in user terminal
During monitoring in user's progress broadband dialing user account number class mistake occurs for one fault detect client of middle setting
When, a specific VPDN accounts dialing is initiated, a temporary link is established and is examined to broadband fault diagnosis platform, and to broadband failure
Disconnected platform sends detection request, and broadband fault diagnosis platform is based on the user account number and password detected in asking, from aaa server
And CRM inquiry user account numbers correspond to the status information of user and position the reason of user account class mistake accordingly, it is logical by VPDN
The reason of the user account class mistake is sent to user terminal to prompt user to carry out errors repair by road.With prior art phase
Than when 691 mistake can occur in the dialing procedure of broadband in the embodiment of the present invention, the reason of 691 mistake of automatic detection makes user
Specific error reason can be automatically obtained, to access internet of righting the wrong in time, substantially increases broadband services system
Availability, reduce high the rate of complaints of operator's broadband failure；Also, aaa server is connected by broadband fault diagnosis platform
And the status information of CRM inquiry users, high system safety.
Below by drawings and examples, technical scheme of the present invention will be described in further detail.
Description of the drawings
The attached drawing of a part for constitution instruction describes the embodiment of the present invention, and together with description for explaining
The principle of the present invention.
The present invention can be more clearly understood according to following detailed description with reference to attached drawing, wherein：
Fig. 1 is the flow chart of detection method one embodiment of broadband dialing fault of the present invention.
Fig. 2 is the flow chart of another embodiment of the detection method of broadband dialing fault of the present invention.
Fig. 3 is the structural schematic diagram of detecting system one embodiment of broadband dialing fault of the present invention.
Specific implementation mode
Carry out the various exemplary embodiments of detailed description of the present invention now with reference to attached drawing.It should be noted that：Unless in addition having
Body illustrates that the unlimited system of component and the positioned opposite of step, numerical expression and the numerical value otherwise illustrated in these embodiments is originally
The range of invention.
Simultaneously, it should be appreciated that for ease of description, the size of attached various pieces shown in the drawings is not according to reality
Proportionate relationship draw.
It is illustrative to the description only actually of at least one exemplary embodiment below, is never used as to the present invention
And its application or any restrictions that use.
Technology, method and apparatus known to person of ordinary skill in the relevant may be not discussed in detail, but suitable
In the case of, the technology, method and apparatus should be considered as part of specification.
In shown here and discussion all examples, any occurrence should be construed as merely illustrative, without
It is as limitation.Therefore, the other examples of exemplary embodiment can have different values.
It should be noted that：Similar label and letter indicate similar terms in following attached drawing, therefore, once a certain Xiang Yi
It is defined, then it need not be further discussed in subsequent attached drawing in a attached drawing.
Fig. 1 is the flow chart of detection method one embodiment of broadband dialing fault of the present invention.As shown in Figure 1, the implementation
The detection method of example broadband dialing fault includes：
110, the fault detect client monitors in user terminal are used to during user carries out broadband dialing
When the account number class mistake of family, a preset specific VPDN is initiated（Virtual Private Dial-up
Network, VPDN）Account dials, and establishes a temporary link to broadband fault diagnosis platform, and to broadband fault diagnosis platform
Detection request is sent, detection request includes that user carries out the user account number and password that are inputted when the dialing of broadband.
Wherein specific VPDN accounts are pre-assigned by operator, for the dedicated special account of 691 fault diagnosises, this
Account is an account of unification.
For example, fault detect client monitors to user carry out broadband dialing during user terminal receive user
When the prompting message of account number class mistake, it is believed that monitor that user account number class mistake occurs.
120, broadband fault diagnosis platform is based on the user account number and password in detection request, from verification, authorization and accounting
（Authentication, Authorization, Accounting, AAA）Server and CRM system（CRM）It looks into
Ask the status information that user account number corresponds to user.
130, broadband fault diagnosis platform positions the reason of user account class mistake according to the status information of user, and passes through
The reason of the user account class mistake is sent to user terminal by the channels VPDN.
140, user terminal shows the reason of user account class mistake to prompt user to carry out errors repair.
Detection method based on the broadband dialing fault that the above embodiment of the present invention provides, can be arranged in the user terminal
One fault detect client, when monitoring that user account number class mistake occurs during user carries out broadband dialing, hair
A specific VPDN accounts dialing is played, establishes a temporary link to broadband fault diagnosis platform, and flat to broadband fault diagnosis
Platform sends detection request, broadband fault diagnosis platform asked based on detection in user account number and password, from aaa server and
CRM inquiry user account numbers correspond to the status information of user and position the reason of user account class mistake accordingly, pass through the channels VPDN
The reason of the user account class mistake is sent to user terminal to prompt user to carry out errors repair.Compared with prior art,
When 691 mistake can occur in the dialing procedure of broadband in the embodiment of the present invention, the reason of 691 mistake of automatic detection makes user can
To automatically obtain specific error reason, to access internet of righting the wrong in time, broadband services system is substantially increased
Availability reduces high the rate of complaints of operator's broadband failure；Also, by broadband fault diagnosis platform connect aaa server and
CRM inquires the status information of user, high system safety.
Fig. 2 is the flow chart of another embodiment of the detection method of broadband dialing fault of the present invention.As shown in Fig. 2, the reality
Applying a detection method for broadband dialing fault includes：
200, the fault detect client in user terminal intercepts and captures user and dials in broadband when user carries out broadband dialing
The user account number and password inputted in the process.
210, fault detect client monitors to generation user account number class mistake during user carries out broadband dialing
When, it generates one and asks the user whether to diagnose the prompt message of user account number class mistake in detail and be shown by user terminal.
220, fault detect client judges whether that receive user terminal indicates that the detailed diagnosis sent refers to based on user
Show.
If receiving diagnosis instruction in detail, 230 operation is executed.Otherwise, if not receiving diagnosis instruction in detail or connecing
Refusal diagnosis instruction in detail is received, does not execute the follow-up process of the present embodiment.
230, fault detect client initiates a preset specific VPDN accounts dialing, establishes a temporary link to width
Tape jam diagnostic platform, and detection request is sent to broadband fault diagnosis platform, detection request includes that user carries out broadband
The user account number and password inputted when dialing.
240, broadband fault diagnosis platform is obtained from aaa server and is examined based on user account number and password in detection request
Survey user account number in request and correspond to the relevant information of user, include user account number with broadband services access right, password with
And error log, error log therein can record the error message for indicating that user account number hangs dead MAC Address binding mistake；
The account attributes information that user account number in detection request corresponds to user, including wide-band type, rate and user's account are obtained from CRM
Number whether the information such as arrearage.
Wherein, the relevant information of user includes the user account number and password for having broadband services access right, is correct
User account number and password are that user applies for that the user account number that operator provides when broadband services and password or user are subsequently right
User account number and password after user account number and password update that operator provides.
Wherein, the error log of user is used for broadband with user account number attribute information for reflecting in this broadband services
The relevant attribute of user account number and error log of dialing can identify this from the relevant attribute of the user account number and error log
User account number whether arrearage, hang dead or MAC Address and bind mistake.
250, broadband fault diagnosis land identification whether from aaa server get detection request in user account number to application
The relevant information at family.
If the relevant information that user account number in asking corresponds to user has not been obtained to detection from aaa server, illustrate that AAA takes
It is engaged in that the relevant information of the user account number is not present in device, executes 260 operation.Otherwise, if getting user's account from aaa server
The relevant information of number corresponding user, executes 270 operation.
260, the reason that broadband fault diagnosis platform positions user account class mistake is user account number mistake, is then executed
300 operation.
270, broadband fault diagnosis platform judges the phase of the password and the user got from aaa server in detection request
Whether the password closed in information is consistent.
If inconsistent, 280 operation is executed.If consistent, 290 operation is executed.
280, the reason that broadband fault diagnosis platform positions user account class mistake is password mistake, then executes 300
Operation.
290, broadband fault diagnosis Platform Analysis error log and user account number attribute information position user account class mistake
The reason of for account number arrearage, account number hang any one or more extremely bound with MAC Address in the mistake such as mistake.
300, the reason of the user account class mistake is sent to user's end by broadband fault diagnosis platform by the channels VPDN
End.
310, user terminal shows the reason of user account class mistake to prompt user to carry out errors repair.
Fig. 3 is the structural schematic diagram of detecting system one embodiment of broadband dialing fault of the present invention.The inspection of the embodiment
Examining system can be used for realizing the above-mentioned each detection method embodiment of the present invention.As shown in Figure 3 comprising fault detect client, width
Tape jam diagnostic platform and user terminal.Wherein：
Fault detect client is arranged in the user terminal, for monitoring during user carries out broadband dialing
When user account number class mistake occurs, a preset specific VPDN accounts dialing is initiated, establishes a temporary link to broadband event
Hinder diagnostic platform, and detection request is sent to broadband fault diagnosis platform, detection request includes that user carries out broadband dialing
When the user account number and password that input.
Broadband fault diagnosis platform, for the user account number and password in being asked based on detection, from aaa server and CRM
Inquiry user account number corresponds to the status information of user, and the original of user account class mistake is positioned according to the status information of user
Cause, and the reason of the user account class mistake is sent to by user terminal by the channels VPDN.
User terminal, for showing the reason of user account class mistake to prompt user to carry out errors repair.
Fault detect client is additionally operable to, when user carries out broadband dialing, it is defeated in the dialing procedure of broadband to intercept and capture user
The user account number and password entered.
Detecting system based on the broadband dialing fault that the above embodiment of the present invention provides, can be arranged in the user terminal
One fault detect client, when monitoring that user account number class mistake occurs during user carries out broadband dialing, hair
A specific VPDN accounts dialing is played, establishes a temporary link to broadband fault diagnosis platform, and flat to broadband fault diagnosis
Platform sends detection request, broadband fault diagnosis platform asked based on detection in user account number and password, from aaa server and
CRM inquiry user account numbers correspond to the status information of user and position the reason of user account class mistake accordingly, pass through the channels VPDN
The reason of the user account class mistake is sent to user terminal to prompt user to carry out errors repair.Compared with prior art,
When 691 mistake can occur in the dialing procedure of broadband in the embodiment of the present invention, the reason of 691 mistake of automatic detection makes user can
To automatically obtain specific error reason, to access internet of righting the wrong in time, broadband services system is substantially increased
Availability reduces high the rate of complaints of operator's broadband failure；Also, by broadband fault diagnosis platform connect aaa server and
CRM inquires the status information of user, high system safety.
Unrestricted, the fault detect according to a specific example of the detecting system embodiment of broadband dialing fault of the present invention
Client specifically can receive user account number class mistake by user terminal during monitoring in user's progress broadband dialing
Prompting message when, it is believed that user carry out broadband dialing during occur user account number class mistake.
In detecting system one embodiment of broadband dialing fault of the present invention, fault detect client can be also used for
When monitoring to occur during user carries out broadband dialing user account number class mistake, generates one and ask the user whether in detail
It diagnoses the prompt message of user account number class mistake and is shown by user terminal；Referred to based on user in response to receiving user terminal
When showing the detailed diagnosis instruction of transmission, the operation for initiating a preset specific VPDN accounts dialing is executed.
It is unrestricted according to another specific example of the detecting system embodiment of broadband dialing fault of the present invention, broadband event
Hinder diagnostic platform can specifically to obtain user account number based on the user account number and password in detection request from aaa server and correspond to
The relevant information of user includes user account number, password and error log with broadband services access right, mistake therein
Daily record, which can record, indicates that user account number hangs the error messages such as dead, MAC Address binding mistake；User account number is obtained from CRM to correspond to
The account attributes information of user, including wide-band type, rate and user account number whether the information such as arrearage.
Correspondingly, when fault diagnosis platform in broadband positions the reason of user account class mistake according to the status information of user,
Specifically identify whether to get the relevant information that user account number corresponds to user from aaa server；If from aaa server have not been obtained to
User account number corresponds to the relevant information of user, then the reason for positioning user account class mistake is user account number mistake；If being taken from AAA
Business device gets the relevant information that user account number corresponds to user, then judges that the password in detection request is obtained with from aaa server
To user relevant information in password it is whether consistent；If inconsistent, the reason for positioning user account class mistake is password
Mistake；If consistent, error log and user account number attribute information are analyzed, the reason of user account class mistake is positioned and is owed for account number
Take, account number hangs any one or more extremely bound with MAC address in mistake.
Each embodiment is described in a progressive manner in this specification, the highlights of each of the examples are with its
The difference of its embodiment, same or analogous part cross-reference between each embodiment.For system embodiment
For, since it is substantially corresponding with embodiment of the method, so description is fairly simple, referring to the portion of embodiment of the method in place of correlation
It defends oneself bright.
Method, the system of the present invention may be achieved in many ways.For example, software, hardware, firmware or soft can be passed through
Part, hardware, firmware any combinations come realize the present invention method and system.The said sequence of the step of for the method is only
It is to illustrate, the step of method of the invention is not limited to sequence described in detail above, unless otherwise especially
Explanation.In addition, in some embodiments, also the present invention can be embodied as to record program in the recording medium, these program bags
It includes for realizing machine readable instructions according to the method for the present invention.Thus, the present invention also covers storage for executing according to this
The recording medium of the program of the method for invention.
One of ordinary skill in the art will appreciate that：Realize that all or part of step of above method embodiment can pass through
The relevant hardware of program instruction is completed, and program above-mentioned can be stored in a computer read/write memory medium, the program
When being executed, step including the steps of the foregoing method embodiments is executed；And storage medium above-mentioned includes：ROM, RAM, magnetic disc or light
The various media that can store program code such as disk.
Description of the invention provides for the sake of example and description, and is not exhaustively or will be of the invention
It is limited to disclosed form.Many modifications and variations are obvious for the ordinary skill in the art.It selects and retouches
It states embodiment and is to more preferably illustrate the principle of the present invention and practical application, and those skilled in the art is enable to manage
Various embodiments with various modifications of the solution present invention to design suitable for special-purpose.
Claims (6)
1. a kind of detection method of broadband dialing fault, which is characterized in that including：
Fault detect client intercepts and captures the user account number that user inputs in the dialing procedure of broadband when user carries out broadband dialing
And password；
To during user's progress broadband dialing user account number class occurs for the fault detect client monitors in user terminal
When mistake, a preset specific VPDN VPDN accounts dialing is initiated, establishes a temporary link to broadband
Fault diagnosis platform, and detection request is sent to the broadband fault diagnosis platform, the detection request includes that user carries out
The user account number and password that broadband inputs when dialling；
Broadband fault diagnosis platform is based on the user account number and password in detection request, from verification, authorization and accounting aaa server
And CRM system CRM inquires the status information that the user account number corresponds to user；It is described from aaa server and CRM
It inquires the user account number and corresponds to the status information of user and include：User account number and password in being asked based on detection are taken from AAA
Business device obtains the relevant information that the user account number corresponds to user, includes user account number with broadband services access right, close
Code and error log, error log therein record the mistake letter for indicating that user account number hangs dead MAC Address binding mistake
Breath；The account attributes information that the user account number corresponds to user, including wide-band type, rate and user account number are obtained from CRM
Whether arrearage information；
Broadband fault diagnosis platform positions the reason of user account class mistake according to the status information of the user, and passes through VPDN
The reason of the user account class mistake is sent to user terminal by channel；
User terminal shows the reason of user account class mistake to prompt user to carry out errors repair；
The broadband fault diagnosis platform according to the status information of the user position user account class mistake reason include：
Whether broadband fault diagnosis land identification from aaa server obtains the relevant information that the user account number corresponds to user；
If the relevant information for corresponding to user has not been obtained to the user account number from aaa server, user account class mistake is positioned
The reason of be user account number mistake；
If getting the relevant information that the user account number corresponds to user from aaa server, the password in detection request is judged
It is whether consistent with the password in the relevant information of the user got from aaa server；If inconsistent, user account class is positioned
The reason of mistake is password mistake；
If consistent, the error log and user account number attribute information are analyzed, the reason of positioning user account class mistake is account
Number arrearage, account number hang extremely with any one or more in MAC address binding mistake.
2. according to the method described in claim 1, it is characterized in that, monitoring to occur during user carries out broadband dialing
User account number class mistake includes：Monitor that it is wrong to receive user account number class for user terminal during user carries out broadband dialing
Prompting message accidentally.
3. method according to claim 1 or 2, which is characterized in that further include：
Fault detect client monitors generate one to when user account number class mistake occurring during user carries out broadband dialing
It is a to ask the user whether to diagnose the prompt message of user account number class mistake in detail and be shown by user terminal；
When indicating the detailed diagnosis sent instruction based on user in response to receiving user terminal, it is default to execute the initiation one
Specific VPDN accounts dialing operation.
4. a kind of detecting system of broadband dialing fault, which is characterized in that including：
Fault detect client, setting in the user terminal, are dialled for when user carries out broadband dialing, intercepting and capturing user in broadband
The user account number and password inputted during number, and for monitoring that user's account occurs during user carries out broadband dialing
When number class mistake, a preset specific VPDN VPDN accounts dialing is initiated, a temporary link is established and arrives
Broadband fault diagnosis platform, and detection request is sent to the broadband fault diagnosis platform, the detection request includes user
Carry out the user account number and password that are inputted when the dialing of broadband；
Broadband fault diagnosis platform, for the user account number and password in being asked based on detection, from verification, authorization and accounting AAA
Server and CRM system CRM inquire the status information that the user account number corresponds to user；The broadband failure is examined
Disconnected platform, the user account number and password being specifically based in detection request obtain the user account number from aaa server and correspond to user
Relevant information, include user account number, password and error log with broadband services access right, error log therein
Record the error message for indicating that user account number hangs dead MAC Address binding mistake；The user account number is obtained to application from CRM
The account attributes information at family, including wide-band type, rate and user account number whether arrearage information；According to the state of the user
The reason of Information locating user account class mistake, and the reason of the user account class mistake is sent to by user by the channels VPDN
Terminal；
User terminal, for showing the reason of user account class mistake to prompt user to carry out errors repair；
When the broadband fault diagnosis platform positions the reason of user account class mistake according to the status information of the user, specifically
Identify whether to obtain the relevant information that the user account number corresponds to user from aaa server；If being had not been obtained from aaa server to institute
The relevant information that user account number corresponds to user is stated, then the reason for positioning user account class mistake is user account number mistake；If from AAA
Server gets the relevant information that the user account number corresponds to user, then judges that the password in detection request is serviced with from AAA
Whether the password in the relevant information for the user that device is got is consistent；If inconsistent, the reason of user account class mistake is positioned
For password mistake；If consistent, the error log and user account number attribute information are analyzed, positions the original of user account class mistake
Because any one or more extremely bound with MAC address in mistake is hung in account number arrearage, account number.
5. system according to claim 4, which is characterized in that the fault detect client, specifically monitor with
When user terminal receives the prompting message of user account number class mistake during the progress broadband dialing of family, it is believed that carried out in user
During dialling user account number class mistake occurs for broadband.
6. system according to claim 4 or 5, which is characterized in that the fault detect client is additionally operable to monitoring
When user account number class mistake occurring during user carries out broadband dialing, generates one and ask the user whether that diagnosis is used in detail
The prompt message of family account number class mistake is simultaneously shown by user terminal；It is based on user's instruction transmission in response to receiving user terminal
Detailed diagnosis instruction when, execute the operation for initiating a preset specific VPDN accounts dialing.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310684234.8A CN104717080B (en) | 2013-12-13 | 2013-12-13 | The detection method and system of broadband dialing fault |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
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| CN112994787A (en) * | 2019-12-12 | 2021-06-18 | 中盈优创资讯科技有限公司 | Optical network fault judgment method and device |
| CN113965427B (en) * | 2020-07-20 | 2023-05-02 | 中国电信股份有限公司 | Method and system for monitoring and repairing broadband dialing fault |
| CN112671564A (en) * | 2020-12-16 | 2021-04-16 | 中盈优创资讯科技有限公司 | Method and device for automatically diagnosing VPDN service fault of Internet of things |
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| CN1595881A (en) * | 2004-07-07 | 2005-03-16 | 朱文和 | A device and method for implementing online maintenance of ADSL subscriber side terminal |
| CN102387032A (en) * | 2011-09-03 | 2012-03-21 | 四川公用信息产业有限责任公司 | Self diagnosis platform for broadband clients |
| CN102447572A (en) * | 2010-10-12 | 2012-05-09 | 中国电信股份有限公司 | Internet-surfing assistant system and method for assisting client side user in solving encountered faults |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN1595881A (en) * | 2004-07-07 | 2005-03-16 | 朱文和 | A device and method for implementing online maintenance of ADSL subscriber side terminal |
| CN102447572A (en) * | 2010-10-12 | 2012-05-09 | 中国电信股份有限公司 | Internet-surfing assistant system and method for assisting client side user in solving encountered faults |
| CN102387032A (en) * | 2011-09-03 | 2012-03-21 | 四川公用信息产业有限责任公司 | Self diagnosis platform for broadband clients |
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