CN102402473A - Computer hardware and software fault diagnosis and repair system - Google Patents
Computer hardware and software fault diagnosis and repair system Download PDFInfo
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- 238000012423 maintenance Methods 0.000 claims description 24
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Abstract
The invention relates to a computer hardware and software fault diagnosis and repair system, which mainly comprises a background server, a computer hardware state detection card, a special guidance universal serial bus (USB) flash drive and a remote assistance module, wherein the computer hardware state detection card is a data acquisition card based on a peripheral component interconnect (PCI) bus; the computer hardware state detection card is provided with a detection module and an independent wireless network module and can send information which is detected in the energizing process of a computer to the background server through a wired or wireless network; the special guidance USB flash drive is connected with a fault computer through a USB interface and used for guiding the repairing or re-installation of an operating system of the computer and can eliminate operating system faults; the remote assistance module comprises a control end and a controlled end; the control end is arranged in the background server; and the controlled end is arranged in the special guidance USB flash drive and the fault computer, so that a maintainer can remotely eliminate various software faults after entering the operating system through the background server.
Description
Technical field
The present invention relates to a kind of computer hardware and software fault diagnosis repair system, belong to computer maintenance and maintenance technique field, can diagnose from the basic hardware aspect to software application aspect most common failure and repair computing machine.
Background technology
Instantly many units all dispose a large amount of computing machines and bear all kinds of important duty, if computing machine breaks down with having a strong impact on job schedule, so must get rid of as soon as possible.But increase maintenance personal's quantity simply and can continue to increase cost of labor again.Therefore, how to accomplish to shorten as far as possible computer maintenance flow process raising maintenance efficiency and just become critical problem.
The computing machine repair flow process of present stage is mainly following three kinds of situation:
1. bottom hardware class fault occurs, show as and press behind the power switch computing machine and have no reaction or begun to start (power supply fan and cpu fan rotation) but indicator screen does not have any demonstration.Settling mode for the client calculation of fault machine is delivered to maintenace point (unit machine room) or the maintenance personal arrives in the computing machine location of breaking down voluntarily, utilizes instruments such as multimeter, diagnostic card to judge trouble location then and repairs or change.
2. operating system class fault occurs, showing as computing machine can be through the startup self-detection process, but the indicator screen prompting can not find operating system or get into torpor even cause computing machine constantly to restart when starting the operating system.Settling mode for the client calculation of fault machine is delivered to maintenace point (unit machine room) or the maintenance personal arrives in the computing machine location of breaking down voluntarily, repairs or reinstall operating system then.
3. occur to get into all kinds of software faults after the operating system, show as computing machine and can accomplish whole start-up courses, but slow, the application software initiated data that slowly maybe can't move, store of start-up course and account information are divulged a secret etc.Settling mode is arrived in the computing machine location of breaking down (also can through the network remote operation) voluntarily for the client delivers to maintenace point (unit machine room) or maintenance personal with the calculation of fault machine, carries out killing virus, cleaning registration table, repair such as correct installation application software again.
The above obvious efficient of computer maintenance flow process is not high, the computing machine location and the maintenace point (unit machine room) that in most cases need client or maintenance personal repeatedly to travel to and fro between to break down.In addition, when the maintenance personal goes out work can not or inconvenience accomplish (can only through calling oral reporting) shared in common phenomenon of the failure, collaboratively analyze reason and fix a breakdown, cause the significant wastage of human resources.
The patent documentation that relates to computer fault diagnosis at present, for example application number is the utility model patent of a kind of computer failure tele-diagnostic device of 200720058650.7, relates to a kind of computer failure tele-diagnostic device.Yet the main technical schemes of this patent is to adopt a fault diagnosis and information to send the main frame that far-end delivered to calculation of fault machine mainboard testing result by card.It does not relate to direct-on-line to the detection of computer software fault and the online reparation of computer software fault.
In view of this, be necessary to provide a kind of computer hardware and software fault diagnosis repair system, to address the above problem.
Summary of the invention
The objective of the invention is: provide a cover to be applicable to the integrated system that handles all kinds of computer failures, can be online long-range computing machine is carried out the hardware and software failure diagnosis and repairs, significantly improve the computer maintenance work efficiency.
Technical scheme of the present invention is: a kind of computer hardware and software fault diagnosis repair system, and it mainly comprises a background server, computer hardware state detecting card, specific boot USB flash disk and remote assistance module, it is characterized in that:
Said computer hardware state detecting card is a data collecting card based on pci bus; Have detection module and reach independently wireless network module; Be installed on the mainboard of calculation of fault machine, can the diagnostic message in associated voltage signal that detect in the computing machine power up and the BIOS execution self check process be sent to background server through wired or wireless network;
Said specific boot USB flash disk connects the calculation of fault machine through USB interface, and said specific boot USB flash disk is used for the operating system reparation or the refitting of vectoring computer, can get rid of operating system class fault;
Said remote assistance module is divided into control end and controlled end; Control end is installed in the background server, and controlled end is installed in specific boot USB flash disk and the calculation of fault machine, make the maintenance personal pass through background server can be long-range eliminating get into all kinds of software faults after the operating system.
Aforesaid computer hardware and software fault diagnosis repair system; It is characterized in that; Said computer hardware state detecting card is selected the FPGA programmable chip that has 8051 kernels for use, is designed to controller and integrated corresponding interface parts and realizes and the docking of PCI slot;
Aforesaid computer hardware and software fault diagnosis repair system is characterized in that, said computer hardware state detecting card selects for use the common amplifier of LM324 to constitute the voltage signal measurement that voltage detecting circuit is accomplished power up, send 8051cpu through the A/D module.
Aforesaid computer hardware and software fault diagnosis repair system is characterized in that, said computer hardware state detecting card adopts dry cell and system power supply duplicate supply pattern.
Aforesaid computer hardware and software fault diagnosis repair system is characterized in that, said computer hardware state detecting card is joined common Wireless Internet access module and antenna.
The invention has the beneficial effects as follows: 1, computer hardware and software fault diagnosis repair system have been arranged; Must go under the on-the-spot situation hardware damage occurring; The known fault position can be ready to maintenance tool and replacement parts in advance in advance, so only only need once travel to and fro between computing machine location and the machine room that breaks down.
2, there have been computer hardware and software fault diagnosis repair system can pass through the background server debug for non-hardware damage breakdown maintenance personnel.And the maintenance personal can see phenomenon of the failure through background server, communicates with each other easily and holds a consultation, and gives full play to the strength of team collaboration, increases work efficiency.
Description of drawings
Fig. 1 is the computer hardware of the embodiment of the invention and the structural representation of software fault diagnosis repair system.
Fig. 2 is the structural representation of computer hardware state detecting card of computer hardware and the software fault diagnosis repair system of the embodiment of the invention.
Embodiment
Below in conjunction with accompanying drawing and embodiment the present invention is done further detailed description, but this embodiment should not be construed as limitation of the present invention.
Referring to Fig. 1, this figure is the computer hardware that provides of the embodiment of the invention and the structural representation of software fault diagnosis repair system.Native system is made up of a background server, computer hardware state detecting card, specific boot USB flash disk and remote assistance module.
Said background server, operation has hardware error code reception and analysis software and remote assistance control end software;
Said computer hardware state detecting card is a data collecting card based on pci bus, can directly be inserted in any PCI slot of desktop computer, has detection module, independently wireless network terminal.Its structure is as shown in Figure 2:
Said computer hardware state detecting card can be realized three major functions: the comprehensive monitoring of computing machine power up is carried out in (1), detects sequential, the signal of related hardware in the power up.(2) after power up finishes, can detect BIOS and carry out the diagnostic message in the self check process.(3) will detect result's (hardware fault, error code) and be sent to background server through wireless network.Let the maintenance personal know trouble location, reason, and then the convenient bottom hardware class fault of getting rid of.
Said specific boot USB flash disk, but in the operating system of vectoring computer is arranged, hard disk and internal memory detect software, remote assistance controlled end software, operating system reparation or refitting instrument.Can get rid of operating system class fault.
Said remote assistance module promptly is a cover remote assistance software, and said remote assistance software is divided into control end and controlled end.Control end is installed in the background server, and controlled end is installed in specific boot USB flash disk and the calculation of fault machine, let the maintenance personal pass through background server can be long-range eliminating get into all kinds of software faults after the operating system.
Said computer hardware and software fault diagnosis repair system adopt and have the special-purpose PCI wireless network card of detection module, and the power up of computing machine is carried out comprehensive monitoring, detect sequential, the signal of related hardware in the power up.After power up finishes, detect BIOS and carry out the diagnostic message in the self check process.The wireless network that passes through that testing result is autonomous is sent to background server.
Said computer hardware and software fault diagnosis repair system adopt a cover remote assistance software to cooperate a specific boot USB flash disk that is inserted in the calculation of fault machine.(but this USB flash disk is equipped with the software that pilot operationp system, hard disk and internal memory detect) can the operated from a distance on the backstage, carries out operating system reparation, software reparation or system's refitting.
Said computer hardware state detecting card promptly has the special-purpose PCI wireless network card of detection module and selects for use the FPGA programmable chip that has 8051 kernels to be designed to controller and integrated corresponding interface parts to realize and the docking of PCI slot.Select for use the common amplifier of LM324 to constitute voltage detecting circuit (voltage signal of accomplishing power up is measured) and send 8051cpu through the A/D module.Adopt dry cell and system power supply duplicate supply pattern.Mix common Wireless Internet access module and antenna.
The course of work of said computer hardware and software fault diagnosis repair system is following:
(1) computer booting process, the sequential of related hardware, signal in the comprehensive monitoring power up.
(2) after start process finished, the self check process that has a BIOS to carry out can be obtained self check information by the hardware state detection card.
(3) the hardware state detection card is sent to background server with testing result (hardware fault, error code) through wireless network module.
(4) background server software carries out the analyzing and diagnosing at failure cause, position.Notify the maintenance personal.
(5) startup self-detection success but can't get into operating system the time, the user inserts the specific boot USB flash disk down in prompting, the operating system on the USB flash disk gets into the software maintenance platform with vectoring computer at this moment.Under this platform, the maintenance personal before the background server will take over computing machine through remote assistance software, carry out detecting such as hard disk and internal memory, and Backup Data is repaired sequence of operations such as original operating system.
(6) after can normally getting into operating system, the maintenance personal is according to user's request, and the computing machine of software fault appears in operated from a distance, until fixing a breakdown, can conveniently link up and hold a consultation in this process.
(7) after whole maintenance flow finished, the maintenance personal put out the solution to this fault in order, formed document, and did batch processing program.When run into similar fault next time, only need search corresponding document and just can know the best repair approach, move a simple program even and get final product.
The content of not doing in this instructions to describe in detail belongs to this area professional and technical personnel's known prior art.
Claims (5)
1. computer hardware and software fault diagnosis repair system, it mainly comprises a background server, computer hardware state detecting card, specific boot USB flash disk and remote assistance module, it is characterized in that:
Said computer hardware state detecting card is a data collecting card based on pci bus; Have detection module and reach independently wireless network module; Be installed on the mainboard of calculation of fault machine, can the diagnostic message in associated voltage signal that detect in the computing machine power up and the BIOS execution self check process be sent to background server through wired or wireless network;
Said specific boot USB flash disk connects the calculation of fault machine through USB interface, and said specific boot USB flash disk is used for the operating system reparation or the refitting of vectoring computer, can get rid of operating system class fault;
Said remote assistance module is divided into control end and controlled end; Control end is installed in the background server, and controlled end is installed in specific boot USB flash disk and the calculation of fault machine, make the maintenance personal pass through background server can be long-range eliminating get into all kinds of software faults after the operating system.
2. computer hardware according to claim 1 and software fault diagnosis repair system; It is characterized in that; Said computer hardware state detecting card is selected the FPGA programmable chip that has 8051 kernels for use, is designed to controller and integrated corresponding interface parts and realizes and the docking of PCI slot.
3. computer hardware according to claim 1 and software fault diagnosis repair system; It is characterized in that; Said computer hardware state detecting card selects for use the common amplifier of LM324 to constitute the voltage signal measurement that voltage detecting circuit is accomplished power up, send 8051cpu through the A/D module.
4. computer hardware according to claim 1 and software fault diagnosis repair system is characterized in that, said computer hardware state detecting card adopts dry cell and system power supply duplicate supply pattern.
5. computer hardware according to claim 1 and software fault diagnosis repair system is characterized in that, said computer hardware state detecting card is joined common Wireless Internet access module and antenna.
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Cited By (19)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102999394A (en) * | 2012-12-06 | 2013-03-27 | 大连奥林匹克电子城文豪电子经销处 | Computer software fault diagnosis and repair system |
| CN103488516A (en) * | 2013-10-15 | 2014-01-01 | 乐视致新电子科技（天津）有限公司 | System repair method and electronic equipment |
| CN103500133A (en) * | 2013-09-17 | 2014-01-08 | 华为技术有限公司 | Fault locating method and device |
| CN103871177A (en) * | 2014-03-28 | 2014-06-18 | 浪潮软件集团有限公司 | Remote maintenance method for network billing machine |
| CN103927172A (en) * | 2014-04-15 | 2014-07-16 | 浪潮电子信息产业股份有限公司 | Implementation method of server detection tool based on safety USB flash drive |
| CN103970635A (en) * | 2014-04-28 | 2014-08-06 | 浪潮电子信息产业股份有限公司 | Server hardware fault self-diagnosis method |
| CN105187526A (en) * | 2015-08-31 | 2015-12-23 | 国网山东省电力公司电力科学研究院 | Remote assistance system and method based on USB flash drive |
| CN106125669A (en) * | 2016-08-22 | 2016-11-16 | 张民胜 | A kind of equipment for Digit Control Machine Tool soft fault |
| CN106547503A (en) * | 2015-09-21 | 2017-03-29 | 龙芯中科技术有限公司 | Computer system malfunction is launched and method of reseptance, apparatus and system |
| CN106681885A (en) * | 2016-11-23 | 2017-05-17 | 北海高创电子信息孵化器有限公司 | Computer software fault monitoring and maintenance system for enterprise use |
| CN106681869A (en) * | 2016-11-23 | 2017-05-17 | 北海高创电子信息孵化器有限公司 | Computer fault detection system |
| CN106776198A (en) * | 2016-11-23 | 2017-05-31 | 北海高创电子信息孵化器有限公司 | A kind of Computer Hardware Malfunctions Measuring error system for being applied to enterprise |
| CN106776279A (en) * | 2016-11-23 | 2017-05-31 | 北海高创电子信息孵化器有限公司 | A kind of fault detect of computer glitch detecting system and method for maintaining |
| CN107273213A (en) * | 2017-06-27 | 2017-10-20 | 联想(北京)有限公司 | A kind of calculation control method, network interface card and electronic equipment |
| CN109254877A (en) * | 2018-09-11 | 2019-01-22 | 广州骏凯永卓信息科技有限公司 | A kind of Monitoring and maintenance system of enterprise's computer software fault |
| CN109387471A (en) * | 2018-06-04 | 2019-02-26 | 广东美的环境电器制造有限公司 | Modification method, correcting device and the update the system of air purifier |
| CN109445689A (en) * | 2018-10-08 | 2019-03-08 | 郑州云海信息技术有限公司 | A kind of method and system of automatic acquisition storing system information |
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| CN113495812A (en) * | 2020-04-01 | 2021-10-12 | 森富科技股份有限公司 | Method for maintaining and checking internal memory after packaging |
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Cited By (24)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102999394A (en) * | 2012-12-06 | 2013-03-27 | 大连奥林匹克电子城文豪电子经销处 | Computer software fault diagnosis and repair system |
| CN103500133A (en) * | 2013-09-17 | 2014-01-08 | 华为技术有限公司 | Fault locating method and device |
| CN103488516A (en) * | 2013-10-15 | 2014-01-01 | 乐视致新电子科技（天津）有限公司 | System repair method and electronic equipment |
| CN103871177B (en) * | 2014-03-28 | 2017-04-05 | 浪潮软件集团有限公司 | Remote maintenance method for network billing machine |
| CN103871177A (en) * | 2014-03-28 | 2014-06-18 | 浪潮软件集团有限公司 | Remote maintenance method for network billing machine |
| CN103927172A (en) * | 2014-04-15 | 2014-07-16 | 浪潮电子信息产业股份有限公司 | Implementation method of server detection tool based on safety USB flash drive |
| CN103927172B (en) * | 2014-04-15 | 2019-03-08 | 浪潮电子信息产业股份有限公司 | A kind of server detection instrument implementation method of safe U disc |
| CN103970635A (en) * | 2014-04-28 | 2014-08-06 | 浪潮电子信息产业股份有限公司 | Server hardware fault self-diagnosis method |
| CN105187526A (en) * | 2015-08-31 | 2015-12-23 | 国网山东省电力公司电力科学研究院 | Remote assistance system and method based on USB flash drive |
| CN105187526B (en) * | 2015-08-31 | 2018-06-08 | 国网山东省电力公司电力科学研究院 | A kind of remote assisting system and method based on USB flash drive |
| CN106547503A (en) * | 2015-09-21 | 2017-03-29 | 龙芯中科技术有限公司 | Computer system malfunction is launched and method of reseptance, apparatus and system |
| CN106125669A (en) * | 2016-08-22 | 2016-11-16 | 张民胜 | A kind of equipment for Digit Control Machine Tool soft fault |
| CN106776198A (en) * | 2016-11-23 | 2017-05-31 | 北海高创电子信息孵化器有限公司 | A kind of Computer Hardware Malfunctions Measuring error system for being applied to enterprise |
| CN106776279A (en) * | 2016-11-23 | 2017-05-31 | 北海高创电子信息孵化器有限公司 | A kind of fault detect of computer glitch detecting system and method for maintaining |
| CN106681869A (en) * | 2016-11-23 | 2017-05-17 | 北海高创电子信息孵化器有限公司 | Computer fault detection system |
| CN106681885A (en) * | 2016-11-23 | 2017-05-17 | 北海高创电子信息孵化器有限公司 | Computer software fault monitoring and maintenance system for enterprise use |
| CN107273213A (en) * | 2017-06-27 | 2017-10-20 | 联想(北京)有限公司 | A kind of calculation control method, network interface card and electronic equipment |
| CN107273213B (en) * | 2017-06-27 | 2024-04-19 | 联想(北京)有限公司 | Calculation control method, network card and electronic equipment |
| CN110297455A (en) * | 2018-03-23 | 2019-10-01 | 欧姆龙(上海)有限公司 | Programmable logic controller (PLC) and its self-test and restoration methods |
| CN109387471A (en) * | 2018-06-04 | 2019-02-26 | 广东美的环境电器制造有限公司 | Modification method, correcting device and the update the system of air purifier |
| CN109254877A (en) * | 2018-09-11 | 2019-01-22 | 广州骏凯永卓信息科技有限公司 | A kind of Monitoring and maintenance system of enterprise's computer software fault |
| CN109445689A (en) * | 2018-10-08 | 2019-03-08 | 郑州云海信息技术有限公司 | A kind of method and system of automatic acquisition storing system information |
| CN113495812A (en) * | 2020-04-01 | 2021-10-12 | 森富科技股份有限公司 | Method for maintaining and checking internal memory after packaging |
| CN113495812B (en) * | 2020-04-01 | 2024-02-06 | 森富科技股份有限公司 | Maintenance and inspection method after memory packaging |
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Effective date of registration: 20130424 Address after: 100031 Xicheng District West Chang'an Avenue, No. 86, Beijing Applicant after: State Grid Corporation of China Applicant after: Wuhan Power Supply Company of Hubei Electric Power Company Address before: 430050 No. 484, Hanyang Avenue, Wuhan, Hubei Applicant before: Substation Maintenance Central, Wuhan Power Supply Co.,Ltd. |
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Application publication date: 20120404 |