WO2023112429A1 - Work system and error cancellation method for work system - Google Patents
Work system and error cancellation method for work system Download PDFInfo
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- WO2023112429A1 WO2023112429A1 PCT/JP2022/036889 JP2022036889W WO2023112429A1 WO 2023112429 A1 WO2023112429 A1 WO 2023112429A1 JP 2022036889 W JP2022036889 W JP 2022036889W WO 2023112429 A1 WO2023112429 A1 WO 2023112429A1
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- 238000000034 method Methods 0.000 title claims description 20
- 230000004044 response Effects 0.000 claims abstract description 87
- 238000012544 monitoring process Methods 0.000 claims abstract description 65
- 230000005540 biological transmission Effects 0.000 claims description 48
- 230000008030 elimination Effects 0.000 description 14
- 238000003379 elimination reaction Methods 0.000 description 14
- 238000012546 transfer Methods 0.000 description 12
- 230000032258 transport Effects 0.000 description 10
- 239000000758 substrate Substances 0.000 description 9
- 238000010586 diagram Methods 0.000 description 8
- 230000007246 mechanism Effects 0.000 description 8
- 230000008569 process Effects 0.000 description 7
- 238000003384 imaging method Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B19/00—Programme-control systems
- G05B19/02—Programme-control systems electric
- G05B19/418—Total factory control, i.e. centrally controlling a plurality of machines, e.g. direct or distributed numerical control [DNC], flexible manufacturing systems [FMS], integrated manufacturing systems [IMS] or computer integrated manufacturing [CIM]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/04—Manufacturing
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- H—ELECTRICITY
- H05—ELECTRIC TECHNIQUES NOT OTHERWISE PROVIDED FOR
- H05K—PRINTED CIRCUITS; CASINGS OR CONSTRUCTIONAL DETAILS OF ELECTRIC APPARATUS; MANUFACTURE OF ASSEMBLAGES OF ELECTRICAL COMPONENTS
- H05K13/00—Apparatus or processes specially adapted for manufacturing or adjusting assemblages of electric components
Definitions
- the present disclosure relates to a work system and an error resolution method in a work system in which, when an error occurs in a work device, a field worker or a remote operator of a remote monitoring unit performs error resolution work.
- an object of the present disclosure is to provide a work system and an error elimination method in the work system that enable site workers to efficiently perform error elimination work.
- a work system of the present disclosure includes a work device and a remote monitoring unit, and when an error occurs, the work device notifies a field worker or a remote operator who operates the remote monitoring unit of information about the error, and detects the error. Upon receiving the information, the field worker manually performs the error elimination operation, and the remote operator, upon receiving the error information, remotely performs the error elimination operation from the remote monitoring unit.
- the work system includes a request input unit for inputting a support request for a field worker to request a remote operator for work support, a request information transmission unit for transmitting information on the support request input from the request input unit, a request information A response input unit for inputting a support response, which is a response to the support request, by the remote operator based on the support request information transmitted from the transmission unit, and a response information transmission for transmitting the support response information input from the response input unit. and a response content output unit that outputs the content of the support response based on the information of the support response transmitted from the response information transmission unit.
- the error resolution method in the work system of the present disclosure includes a work device and a remote monitoring unit, and when an error occurs, the work device provides error information to a field worker or a remote operator who operates the remote monitoring unit.
- a field worker who has received the error information manually performs an error elimination operation, and a remote operator who has received the error information performs an error elimination operation remotely from the remote monitoring unit.
- the error resolution method in the work system consists of a request input process in which the field worker inputs a support request requesting the remote operator for work support, and a request information transmission process in which the information of the support request input in the request input process is transmitted.
- a response input step in which the remote operator inputs a support response, which is a response to the support request, based on the support request information transmitted in the request information transmission step, and the support response information input in the response input step is transmitted. and a response content output step of outputting the content of the support response based on the information of the support response transmitted in the response information transmission step.
- field workers can efficiently perform error elimination work.
- FIG. 1 is a configuration diagram of a work system according to one embodiment of the present disclosure.
- FIG. 2 is a diagram showing information flow in a work system according to an embodiment of the present disclosure.
- FIG. 3 is a side view of a work device that constitutes a work system according to one embodiment of the present disclosure.
- FIG. 4 is a perspective view of a portion of the working device according to one embodiment of the present disclosure;
- FIG. 5 is a block diagram showing the control system of the work system in one embodiment of the present disclosure.
- FIG. 1 is a configuration diagram of a work system according to one embodiment of the present disclosure.
- FIG. 2 is a diagram showing information flow in a work system according to an embodiment of the present disclosure.
- FIG. 3 is a side view of a work device that constitutes a work system according to one embodiment of the present disclosure.
- FIG. 4 is a perspective view of a portion of the working device according to one embodiment of the present disclosure;
- FIG. 5 is a block diagram showing the control system
- 6A is a diagram illustrating an example of a captured image of an error occurrence location displayed on the display device of the remote monitoring unit included in the work system according to the embodiment of the present disclosure
- 6B is a diagram illustrating an example of a captured image of an error occurrence location displayed on the display device of the remote monitoring unit included in the work system according to the embodiment of the present disclosure
- FIG. 6A is a diagram illustrating an example of a captured image of an error occurrence location displayed on the display device of the remote monitoring unit included in the work system according to the embodiment of the present disclosure
- 6B is a diagram illustrating an example of a captured image of an error occurrence location displayed on the display device of the remote monitoring unit included in the work system according to the embodiment of the present disclosure
- FIG. 1 shows a configuration diagram of a work system 1 according to an embodiment of the present disclosure.
- FIG. 2 shows the flow of information in the work system 1.
- the work system 1 includes a work line 2L composed of a plurality of work devices 2, a server 3 as a relay section, and a plurality of remote monitoring sections 4.
- a work line 2L composed of a plurality of work devices 2, a server 3 as a relay section, and a plurality of remote monitoring sections 4.
- FIG. 3 is a side view of the work device 2 that configures the work system 1 according to one embodiment of the present disclosure.
- Each work device 2 constituting the work line 2L is, in the present embodiment, a component mounting device that performs work (component mounting work) to mount the component BH on the board KB.
- the work device 2 includes a base 11, a conveyor 12, a tape feeder 13, a head moving mechanism 14, a mounting head 15, a board camera 16, an input section 17 and an output section 18, as shown in FIG.
- the input unit 17 and the output unit 18 may be configured as part of the functions of a touch panel, for example.
- FIG. 4 is a perspective view of part of the working device 2 according to one embodiment of the present disclosure.
- the transport conveyor 12 extends horizontally on the base 11 and transports the substrate KB horizontally from one end to the other end.
- the tape feeder 13 draws out and conveys the carrier tape CT wound around the reel RL by a built-in sprocket 13S (see also FIG. 4).
- a large number of parts BH are enclosed in a line in the carrier tape CT.
- the tape feeder 13 supplies the component BH to the component supply position 13K by feeding the carrier tape CT toward the transport conveyor 12 side.
- the head moving mechanism 14 consists of, for example, an XY table mechanism, and moves the mounting head 15 within the horizontal plane.
- the mounting head 15 has a plurality of downwardly extending nozzles 15N.
- the substrate camera 16 is attached to the mounting head 15 with the imaging optical axis facing downward.
- the board camera 16 is attached to the mounting head 15 and is moved in the horizontal plane together with the mounting head 15 by the head moving mechanism 14 .
- the input unit 17 is operated by the field worker OP1 (FIGS. 1 and 2).
- the field worker refers to a worker who directly operates the work device 2 manually to perform necessary work.
- FIG. 5 is a block diagram showing the control system of the work system 1 according to one embodiment of the present disclosure.
- a work device control section 19 (see also FIG. 3), which is a control section of the work device 2, controls each operation of the transport conveyor 12, the tape feeder 13, the head moving mechanism 14, and the mounting head 15.
- the transport conveyor 12 is controlled by the work device controller 19 to transport and position the board KB, and each tape feeder 13 is controlled by the work device controller 19 to supply the component BH to the component supply position 13K.
- a head moving mechanism 14 moves the mounting head 15 .
- the mounting head 15 picks up the component BH with the nozzle 15N (FIG. 4).
- the work device control unit 19 controls the substrate camera 16.
- the substrate camera 16 is controlled by the work device control unit 19 to image the substrate KB positioned by the transport conveyor 12 .
- the work device control unit 19 is communicably connected to the input unit 17 and the output unit 18 respectively. Information input from the input unit 17 by the field worker OP1 is sent to the work device control unit 19 .
- the work device control section 19 operates based on the information input from the input section 17 . Further, the work device control unit 19 outputs information necessary for the field worker OP1 to the output unit 18 .
- the board KB is carried in by the transport conveyor 12 and positioned at the work position.
- the head moving mechanism 14 is activated to move the mounting head 15 above the board KB, thereby allowing the board camera 16 to image the board KB.
- Image data of the board KB captured by the board camera 16 is sent to the work device control unit 19, and the work device control unit 19 recognizes the board KB.
- the tape feeder 13 When the board KB is recognized, the tape feeder 13 operates to supply the component BH to the component supply position 13K.
- the mounting head 15 moves between the top of the tape feeder 13 and the top of the substrate KB to repeatedly perform the component mounting operation. In the component mounting operation, the mounting head 15 picks up the component BH supplied by the tape feeder 13 with the nozzle 15N, moves above the board KB, and then mounts the component BH at a predetermined position on the board KB.
- the mounting head 15 repeats the component mounting operation, and when all the components have been mounted, the transport conveyor 12 carries out the board KB from the working position. This completes the component mounting work for each board KB.
- the work device 2 performs the component mounting work according to the procedure described above, but some kind of error may occur in the process.
- the work system 1 according to the present embodiment has an error elimination function that, when an error occurs in any one of the plurality of work devices 2 constituting the work line 2L, takes measures to eliminate the error. The explanation is given below.
- the work device control unit 19 of each work device 2 includes an error information acquisition unit 21, as shown in FIG.
- the work device 2 suspends all or part of the component mounting work that is being executed when an error occurs in itself.
- the error information acquisition unit 21 acquires, as "error information", information on the location where an error has occurred (error occurrence location), information on the type and content of the error that has occurred, and the like, after the operation of the component mounting work is interrupted.
- error information information on the location where an error has occurred
- information on the type and content of the error that has occurred information on the type and content of the error that has occurred, and the like
- the component supply position 13K of the tape feeder 13 is specified as an error occurrence location, and the error occurrence is determined.
- a still image or moving image of the location is captured by the substrate camera 16 .
- the work device control unit 19 of each work device 2 includes a notification destination determination unit 22 .
- the notification destination determination unit 22 determines the notification destination of the error information acquired by the error information acquisition unit 21 . Specifically, the notification destination determining unit 22 determines which of the on-site worker OP1 and the remote operator OP2 is to be the transmission destination of the error information according to the type of error that has occurred.
- the “remote operator OP2” refers to an operator who operates each remote monitoring unit 4 .
- the work device control unit 19 of each work device 2 has an error information transmission unit 23 .
- the error information transmission unit 23 transmits the error information acquired by the error information acquisition unit 21 to the notification destination determined by the notification destination determination unit 22 .
- the notification destination determination unit 22 determines the error information notification destination to be the field worker OP1
- the error information transmission unit 23 causes the output unit 18 to output (display) the content of the error information.
- the field worker OP1 manually resolves the error directly on the work device 2 according to the contents of the output error information (error resolution work). I do.
- the error information transmission unit 23 transmits the error information to the server 3 (Fig. 2).
- the error information transmitted by the error information transmission unit 23 to the server 3 includes the image data (still image data or moving image data) of the error occurrence location acquired by the error information acquisition unit 21 .
- the server 3 comprises a storage section 31, a selection section 32 and a transfer section 33.
- the storage unit 31 stores the work skill level of each remote operator OP2 for error resolution work for each type of error.
- the selection unit 32 selects one remote monitoring unit 4 as the transmission (transfer) destination of the error information. At this time, the selection unit 32 selects the remote operator OP2 who can most quickly perform the error resolution work based on the work skill level of each remote operator OP2 for each error type stored in the storage unit 31, for example. The remote monitoring unit 4 operated by the extracted remote operator OP2 is selected as the transmission destination of the error information.
- the transfer unit 33 transmits (transfers) the error information transmitted from the work device 2 to one remote monitoring unit 4 selected by the selection unit 32 .
- each remote monitoring unit 4 is composed of, for example, a personal computer. Each remote monitoring unit 4 is connected to the server 3 by wire or wirelessly. Each remote monitoring unit 4 includes a remote monitoring control unit 41, a display device 42 and an input device 43, as shown in FIG.
- the remote monitoring control section 41 of each remote monitoring section 4 includes an error information receiving section 41a.
- the error information receiving unit 41a receives the error information transmitted (transferred) from the server 3, and causes the display device 42 to display the contents of the received error information.
- FIG. 6A and 6B are diagrams showing an example of a captured image of an error occurrence location displayed on the display device 42 of the remote monitoring unit 4 included in the work system 1 according to the embodiment of the present disclosure.
- FIG. 6A shows a captured image of an error occurrence location as an example of error information displayed on the display device 42.
- FIG. The captured image of the error occurrence location shown in FIG. 6A shows an area including the component supply position 13K of the tape feeder 13 in the case where the pickup error of the component BH described above occurs. The position matches the position of the lower end of the nozzle 15N (nozzle lower end position KC).
- the remote operator OP2 performs an error elimination operation from the input device 43 while viewing the image.
- the nozzle lower end position KC should originally match the component supply position 13K, but in the image of FIG. 6A in which an error has occurred, the nozzle lower end position KC and the component supply position 13K do not match.
- the remote operator OP2 moves the position of the mounting head 15 during component pickup so that the nozzle lower end position KC coincides with the component supply position 13K of the tape feeder 13 .
- an offset for moving the position of the mounting head 15 during component pickup is performed so that the difference between the nozzle lower end position KC and the component supply position 13K in the image of FIG. 6A is canceled and the state of FIG. 6B is obtained.
- the amount (direction of movement and amount of movement) is input from the input device 43 .
- the remote monitoring control section 41 of each remote monitoring section 4 includes a resolution operation information transmission section 41b.
- the resolving operation information transmitting unit 41 b transmits information (resolving operation information) of an error resolving operation input from the input device 43 to the server 3 .
- the transfer unit 33 transmits (transfers) the received cancellation operation information to the work device 2 which is the transmission source of the error information.
- the work device control unit 19 of each work device 2 is provided with a cancellation operation information reception unit 24 .
- the cancellation operation information receiving section 24 receives the cancellation operation information transmitted from the remote monitoring section 4 (FIG. 2).
- the work device 2 that has received the resolving operation information resolves the error by operating (remotely operated by the remote operator OP2) based on the received resolving operation information.
- the work device control unit 19 cancels the interrupted state of the component mounting work and restarts the component mounting work.
- the error that occurred in the work device 2 is resolved in this way, and the interrupted component mounting work is resumed.
- the destination of the notification of the error information of the error that has occurred is the site worker OP1, and the site worker OP1 who performs the operation to eliminate the error can If the error cannot be resolved, the remote operator OP2 can be requested to support the work.
- the field worker OP1 requests the remote operator OP2 to support the work, he/she inputs the content of the requested work using the above-described input unit 17 provided in the work device 2 (request input step). At this time, the input unit 17 functions as a request input unit.
- the work device control unit 19 of each work device 2 includes a request information transmission unit 25 .
- the request information transmitting unit 25 transmits to the server 3 information (request information) on the content of the work support request input by the field worker OP1 (request information transmission step; FIG. 2).
- the selection unit 32 selects one remote monitoring unit 4 as the transmission (transfer) destination of the request information.
- the selection unit 32 selects the remote operators operated by the remote operators OP2 who can respond most quickly to the support request.
- the monitoring unit 4 is selected as the transmission destination of the request information.
- the transfer unit 33 transmits (transfers) the request information received from the working device 2 to the selected one remote monitoring unit 4 (FIG. 2).
- the remote monitoring control section 41 of each remote monitoring section 4 includes a request information receiving section 41c.
- the request information receiving unit 41c receives the request information transmitted from the server 3 (request information receiving step; FIG. 2), and causes the display device 42 to display the contents of the received request information.
- the remote operator OP2 of the remote monitoring unit 4 Based on the content of the request information displayed on the display device 42, the remote operator OP2 of the remote monitoring unit 4 inputs a response (support response) to the support request required by the field worker OP1 from the input device 43 (response input process). At this time, the input device 43 functions as a response input section for the remote operator OP2 to input a support response to the support request sent from the request information transmission section 25 of the work device 2 .
- the remote monitoring control unit 41 of each remote monitoring unit 4 includes a response information transmission unit 41d.
- the response information transmission unit 41d transmits support response information (response information) input from the input device 43 to 3 (response information transmission step; FIG. 2).
- the transfer unit 33 transmits (transfers) the received response information to the work device 2 that is the source of the request information (FIG. 2).
- the work device control unit 19 of each work device 2 includes a response information reception unit 26.
- the response information receiving unit 26 receives response information from the remote monitoring unit 4 that the work device 2 has received through the server 3 (response information receiving step; FIG. 2), and outputs the content of the received response information to the output unit 18. (display) (response content output step).
- the output unit 18 functions as a response content output unit that outputs the content of the support response based on the support response information (response information) transmitted from the response information transmission unit 41 d of the remote monitoring unit 4 .
- the field worker OP1 can obtain knowledge about the solution of the error that he did not have from the remote operator OP2. Therefore, even if the on-site worker OP1 cannot solve the error based on his/her own knowledge, he/she can quickly solve the error without referring to the manual or the like, and the efficiency of the error solution is improved. improves.
- the work system 1 in the present embodiment includes a request input unit (input unit 17 ), a request information transmission unit 25 for transmitting the information of the support request input from the request input unit (request information transmission step), and the remote operator based on the information of the support request transmitted from the request information transmission unit 25
- a response input unit (input device 43) for inputting a support response (response input step) that is a response to the support request by OP2, and transmitting information of the support response input from the response input unit (response information transmission step) and a response content output unit (output unit 18 ).
- the field worker OP1 feels that he/she lacks skill while performing the error resolution work, he/she can request the remote operator OP2 for support of the work, and upon receiving the support response from the remote operator OP2, the error resolution work can be performed. can be completed.
- the work system 1 or the error elimination method by the work system 1 having the request input process, the request information transmission process, the response input process, the response information transmission process, and the response content output process
- the field worker OP1 operates the remote monitoring unit 4 when he/she feels lack of skill in the error resolution operation. It is possible to request the remote operator OP2 for work support, and to receive a support response from the remote operator OP2, so that the error resolution work can be performed quickly. Therefore, even if the field worker OP1 lacks the skill, he or she can perform the error elimination work without referring to the manual, thereby greatly reducing the time loss and improving the work efficiency of the error elimination work.
- a relay unit (server 3) is interposed between the working device 2 and the remote monitoring unit 4 for relaying exchange of information between the working device 2 and the remote monitoring unit 4.
- the relay section is not an essential requirement in the work system 1 . That is, for example, if there is one working device 2 and one remote monitoring unit 4, the working device 2 and the remote monitoring unit 4 may directly exchange information.
- the input unit 17 (request input unit), the output unit 19 (response content output unit), and the request information transmission unit 25 are arranged in the work device 2, and the response information transmission unit 41d and the input device 43 ( Although the response input unit) is arranged in the remote monitoring unit 4 , the arrangement place of these devices is not particularly limited, and they may be arranged anywhere in the work system 1 .
- the working device 2 is a component mounting device in the above-described embodiment, the working device 2 is not limited to a component mounting device.
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Abstract
A work system (1) equipped with a work device (2) and a remote monitoring unit (4), wherein a server (3) transmits support request information when a field operator inputs a support request to an input unit (17) requesting work support from a remote operator who operates the remote monitoring unit (4). The server (3) transmits support response information to the work device (2) when the remote operator inputs a support response to an input device (43) in response to the support request which was transmitted by the server (3). The work device (2) outputs the content of the transmitted support response to an output unit (18).
Description
本開示は、作業装置にエラーが発生した場合にそのエラーの解消作業を現場作業者またはリモート監視部のリモートオペレータが行う作業システムおよび作業システムにおけるエラー解消方法に関する。
The present disclosure relates to a work system and an error resolution method in a work system in which, when an error occurs in a work device, a field worker or a remote operator of a remote monitoring unit performs error resolution work.
従来、作業装置にエラーが発生した場合に、そのエラーの解消作業を現場作業者が作業現場で直接、あるいはリモート監視部のオペレータ(リモートオペレータ)がリモート操作で行うことができる作業システムが知られている(例えば、下記の特許文献1)。このような作業システムでは、作業装置に発生したエラーの種別に応じて自動で現場作業者とリモートオペレータに割り振られることが好ましい。
2. Description of the Related Art Conventionally, there has been known a work system in which, when an error occurs in a work device, an on-site worker can directly perform the work of resolving the error at the work site, or an operator of a remote monitoring unit (remote operator) can remotely operate the work. (For example, Patent Document 1 below). In such a work system, it is preferable to automatically assign a field worker and a remote operator according to the type of error that has occurred in the work device.
しかしながら、エラーの解消処理が現場作業者に割り振られた場合において、現場作業者のスキルのレベルによっては、発生したエラーを自力で解消することが難しい場合ある。このような場合には現場作業者はマニュアル等を参照しながらエラーの解消作業に当たることになるが、そうすると時間のロスが大きく、エラー解消作業の作業効率が悪いという問題点があった。
However, when error resolution processing is assigned to on-site workers, it may be difficult for them to resolve the errors on their own, depending on the skill level of the on-site workers. In such a case, the on-site worker has to deal with the error elimination work while referring to the manual or the like.
そこで本開示は、現場作業者がエラーの解消作業を効率よく行うことができる作業システムおよび作業システムにおけるエラー解消方法を提供することを目的とする。
Therefore, an object of the present disclosure is to provide a work system and an error elimination method in the work system that enable site workers to efficiently perform error elimination work.
本開示の作業システムは、作業装置と、リモート監視部とを備え、作業装置はエラーが発生した場合に発生したエラーの情報を現場作業者またはリモート監視部を操作するリモートオペレータに通知し、エラーの情報を受けた現場作業者は手作業でエラーの解消操作を行い、エラーの情報を受けたリモートオペレータはリモート監視部からリモートでエラーの解消操作を行う。作業システムは、現場作業者がリモートオペレータに作業の支援を要請する支援要請の入力を行う要請入力部と、要請入力部から入力された支援要請の情報を送信する要請情報送信部と、要請情報送信部から送信された支援要請の情報に基づいてリモートオペレータが支援要請に対する応答である支援応答の入力を行う応答入力部と、応答入力部から入力された支援応答の情報を送信する応答情報送信部と、応答情報送信部から送信された支援応答の情報に基づいて支援応答の内容を出力する応答内容出力部と、を備えた。
A work system of the present disclosure includes a work device and a remote monitoring unit, and when an error occurs, the work device notifies a field worker or a remote operator who operates the remote monitoring unit of information about the error, and detects the error. Upon receiving the information, the field worker manually performs the error elimination operation, and the remote operator, upon receiving the error information, remotely performs the error elimination operation from the remote monitoring unit. The work system includes a request input unit for inputting a support request for a field worker to request a remote operator for work support, a request information transmission unit for transmitting information on the support request input from the request input unit, a request information A response input unit for inputting a support response, which is a response to the support request, by the remote operator based on the support request information transmitted from the transmission unit, and a response information transmission for transmitting the support response information input from the response input unit. and a response content output unit that outputs the content of the support response based on the information of the support response transmitted from the response information transmission unit.
本開示の作業システムにおけるエラー解消方法は、作業装置と、リモート監視部とを備え、作業装置はエラーが発生した場合に発生したエラーの情報を現場作業者またはリモート監視部を操作するリモートオペレータに通知し、エラーの情報を受けた現場作業者は手作業でエラーの解消操作を行い、エラーの情報を受けたリモートオペレータはリモート監視部からリモートでエラーの解消操作を行う。作業システムにおけるエラー解消方法は、現場作業者がリモートオペレータに作業の支援を要請する支援要請の入力を行う要請入力工程と、要請入力工程で入力された支援要請の情報を送信する要請情報送信工程と、要請情報送信工程で送信された支援要請の情報に基づいてリモートオペレータが支援要請に対する応答である支援応答の入力を行う応答入力工程と、応答入力工程で入力された支援応答の情報を送信する応答情報送信工程と、応答情報送信工程で送信された支援応答の情報に基づいて支援応答の内容を出力する応答内容出力工程と、を含む。
The error resolution method in the work system of the present disclosure includes a work device and a remote monitoring unit, and when an error occurs, the work device provides error information to a field worker or a remote operator who operates the remote monitoring unit. A field worker who has received the error information manually performs an error elimination operation, and a remote operator who has received the error information performs an error elimination operation remotely from the remote monitoring unit. The error resolution method in the work system consists of a request input process in which the field worker inputs a support request requesting the remote operator for work support, and a request information transmission process in which the information of the support request input in the request input process is transmitted. Then, a response input step in which the remote operator inputs a support response, which is a response to the support request, based on the support request information transmitted in the request information transmission step, and the support response information input in the response input step is transmitted. and a response content output step of outputting the content of the support response based on the information of the support response transmitted in the response information transmission step.
本開示によれば、現場作業者がエラーの解消作業を効率よく行うことができる。
According to the present disclosure, field workers can efficiently perform error elimination work.
以下、図面を参照して本開示の実施の形態について説明する。図1は、本開示の一実施の形態における作業システム1の構成図を示している。図2は、作業システム1における情報の流れを示す。作業システム1は、複数の作業装置2から成る作業ライン2L、中継部としてのサーバ3および複数のリモート監視部4を備えて構成されている。
Embodiments of the present disclosure will be described below with reference to the drawings. FIG. 1 shows a configuration diagram of a work system 1 according to an embodiment of the present disclosure. FIG. 2 shows the flow of information in the work system 1. As shown in FIG. The work system 1 includes a work line 2L composed of a plurality of work devices 2, a server 3 as a relay section, and a plurality of remote monitoring sections 4. As shown in FIG.
図3は、本開示の一実施の形態における作業システム1を構成する作業装置2の側面図である。作業ライン2Lを構成する各作業装置2は、本実施の形態では、基板KBに部品BHを装着する作業(部品装着作業)を行う部品装着装置から成る。作業装置2は、図3に示すように、基台11、搬送コンベア12、テープフィーダ13、ヘッド移動機構14、装着ヘッド15、基板カメラ16、入力部17および出力部18を備えている。入力部17と出力部18は例えばタッチパネルの機能の一部として構成されていてもよい。
FIG. 3 is a side view of the work device 2 that configures the work system 1 according to one embodiment of the present disclosure. Each work device 2 constituting the work line 2L is, in the present embodiment, a component mounting device that performs work (component mounting work) to mount the component BH on the board KB. The work device 2 includes a base 11, a conveyor 12, a tape feeder 13, a head moving mechanism 14, a mounting head 15, a board camera 16, an input section 17 and an output section 18, as shown in FIG. The input unit 17 and the output unit 18 may be configured as part of the functions of a touch panel, for example.
図4は、本開示の一実施の形態における作業装置2の一部の斜視図である。図3において、搬送コンベア12は基台11上を水平方向に延びており、一端側から他端側に向けて基板KBを水平方向に搬送する。テープフィーダ13は内蔵したスプロケット13S(図4も参照)により、リールRLに巻き付けられたキャリアテープCTを引き出して搬送する。
FIG. 4 is a perspective view of part of the working device 2 according to one embodiment of the present disclosure. In FIG. 3, the transport conveyor 12 extends horizontally on the base 11 and transports the substrate KB horizontally from one end to the other end. The tape feeder 13 draws out and conveys the carrier tape CT wound around the reel RL by a built-in sprocket 13S (see also FIG. 4).
キャリアテープCTには多数の部品BHが一列に並んだ状態で封入されている。テープフィーダ13はキャリアテープCTを搬送コンベア12側に向けて送ることで、部品供給位置13Kに部品BHを供給する。
A large number of parts BH are enclosed in a line in the carrier tape CT. The tape feeder 13 supplies the component BH to the component supply position 13K by feeding the carrier tape CT toward the transport conveyor 12 side.
ヘッド移動機構14は例えばXYテーブル機構から成り、装着ヘッド15を水平面内で移動させる。装着ヘッド15は下方に延びた複数のノズル15Nを備えている。
The head moving mechanism 14 consists of, for example, an XY table mechanism, and moves the mounting head 15 within the horizontal plane. The mounting head 15 has a plurality of downwardly extending nozzles 15N.
図3および図4において、基板カメラ16は撮像光軸を下方に向けた姿勢で装着ヘッド15に取り付けられている。基板カメラ16は装着ヘッド15に取り付けられており、ヘッド移動機構14によって装着ヘッド15とともに水平面内方向に移動される。
In FIGS. 3 and 4, the substrate camera 16 is attached to the mounting head 15 with the imaging optical axis facing downward. The board camera 16 is attached to the mounting head 15 and is moved in the horizontal plane together with the mounting head 15 by the head moving mechanism 14 .
入力部17は現場作業者OP1(図1および図2)によって操作される。ここで「現場作業者」とは、作業装置2を手作業で直接操作して必要な作業を施す作業者をいう。
The input unit 17 is operated by the field worker OP1 (FIGS. 1 and 2). Here, the "field worker" refers to a worker who directly operates the work device 2 manually to perform necessary work.
図5は、本開示の一実施の形態における作業システム1の制御系統を示すブロック図である。図5において、作業装置2の制御部である作業装置制御部19(図3も参照)は、搬送コンベア12、テープフィーダ13、ヘッド移動機構14および装着ヘッド15の各動作を制御する。搬送コンベア12は作業装置制御部19に制御されて基板KBの搬送および位置決めを行い、各テープフィーダ13は作業装置制御部19に制御されて部品供給位置13Kに部品BHを供給する。ヘッド移動機構14は装着ヘッド15を移動させる。装着ヘッド15はノズル15Nにより部品BHを吸着する(図4)。
FIG. 5 is a block diagram showing the control system of the work system 1 according to one embodiment of the present disclosure. In FIG. 5, a work device control section 19 (see also FIG. 3), which is a control section of the work device 2, controls each operation of the transport conveyor 12, the tape feeder 13, the head moving mechanism 14, and the mounting head 15. FIG. The transport conveyor 12 is controlled by the work device controller 19 to transport and position the board KB, and each tape feeder 13 is controlled by the work device controller 19 to supply the component BH to the component supply position 13K. A head moving mechanism 14 moves the mounting head 15 . The mounting head 15 picks up the component BH with the nozzle 15N (FIG. 4).
図5において、作業装置制御部19は基板カメラ16を制御する。基板カメラ16は作業装置制御部19に制御されて搬送コンベア12によって位置決めされた基板KBを撮像する。
In FIG. 5, the work device control unit 19 controls the substrate camera 16. The substrate camera 16 is controlled by the work device control unit 19 to image the substrate KB positioned by the transport conveyor 12 .
作業装置制御部19は入力部17および出力部18それぞれと通信可能に繋がっている。現場作業者OP1が入力部17から入力した情報は作業装置制御部19に送られる。作業装置制御部19は入力部17から入力された情報に基づいて動作する。また、作業装置制御部19は、現場作業者OP1に必要な情報を出力部18に出力する。
The work device control unit 19 is communicably connected to the input unit 17 and the output unit 18 respectively. Information input from the input unit 17 by the field worker OP1 is sent to the work device control unit 19 . The work device control section 19 operates based on the information input from the input section 17 . Further, the work device control unit 19 outputs information necessary for the field worker OP1 to the output unit 18 .
作業装置2が部品装着作業を行う場合には先ず、搬送コンベア12により基板KBを搬入して作業位置に位置決めする。基板KBが作業位置に位置決めされたら、ヘッド移動機構14が作動し、装着ヘッド15を基板KBの上方に移動させて、基板カメラ16に基板KBを撮像させる。基板カメラ16が撮像した基板KBの画像データは作業装置制御部19に送られ、作業装置制御部19によって基板KBが認識される。
When the work device 2 performs the component mounting work, first, the board KB is carried in by the transport conveyor 12 and positioned at the work position. When the board KB is positioned at the working position, the head moving mechanism 14 is activated to move the mounting head 15 above the board KB, thereby allowing the board camera 16 to image the board KB. Image data of the board KB captured by the board camera 16 is sent to the work device control unit 19, and the work device control unit 19 recognizes the board KB.
基板KBが認識されたら、テープフィーダ13が作動して部品BHを部品供給位置13Kに供給する。装着ヘッド15はテープフィーダ13の上方と基板KBの上方との間を移動して部品装着動作を繰り返し実行する。部品装着動作では、装着ヘッド15は、テープフィーダ13が供給する部品BHをノズル15Nにより吸着し、基板KBの上方に移動した後、基板KB上の所定の位置に部品BHを装着する。
When the board KB is recognized, the tape feeder 13 operates to supply the component BH to the component supply position 13K. The mounting head 15 moves between the top of the tape feeder 13 and the top of the substrate KB to repeatedly perform the component mounting operation. In the component mounting operation, the mounting head 15 picks up the component BH supplied by the tape feeder 13 with the nozzle 15N, moves above the board KB, and then mounts the component BH at a predetermined position on the board KB.
装着ヘッド15が部品装着動作を繰り返し実行し、すべての部品の装着を完了したら、搬送コンベア12はその基板KBを作業位置から搬出する。これにより基板KBの1枚当たりの部品装着作業が終了する。
The mounting head 15 repeats the component mounting operation, and when all the components have been mounted, the transport conveyor 12 carries out the board KB from the working position. This completes the component mounting work for each board KB.
作業装置2は上記のような手順で部品装着作業を実行するが、その過程において何らかのエラーが発生することがある。本実施の形態における作業システム1では、作業ライン2Lを構成する複数の作業装置2のいずれかにエラーが発生した場合には、そのエラーが解消される方策を講じるエラー解消機能を備えている。以下にその説明を行う。
The work device 2 performs the component mounting work according to the procedure described above, but some kind of error may occur in the process. The work system 1 according to the present embodiment has an error elimination function that, when an error occurs in any one of the plurality of work devices 2 constituting the work line 2L, takes measures to eliminate the error. The explanation is given below.
各作業装置2の作業装置制御部19は、図5に示すように、エラー情報取得部21を備えている。作業装置2は、自身に何らかのエラーが発生した場合には、実行中の部品装着作業の全部または一部の動作を中断する。エラー情報取得部21は、部品装着作業の動作が中断した後、エラーが発生した箇所(エラー発生箇所)の情報や、発生したエラー種別および内容の情報等を「エラー情報」として取得する。ここで、特定したエラー発生箇所が基板カメラ16によって撮像可能である場合には、基板カメラ16にエラー発生箇所を撮像させる。例えば、装着ヘッド15が、或るテープフィーダ13からの部品BHの吸着に一定回数連続して失敗した場合には、そのテープフィーダ13の部品供給位置13Kをエラー発生箇所として特定し、そのエラー発生箇所の静止画像または動画を基板カメラ16に撮像させる。
The work device control unit 19 of each work device 2 includes an error information acquisition unit 21, as shown in FIG. The work device 2 suspends all or part of the component mounting work that is being executed when an error occurs in itself. The error information acquisition unit 21 acquires, as "error information", information on the location where an error has occurred (error occurrence location), information on the type and content of the error that has occurred, and the like, after the operation of the component mounting work is interrupted. Here, if the identified error occurrence location can be imaged by the board camera 16, the board camera 16 is caused to image the error occurrence location. For example, when the mounting head 15 fails to pick up a component BH from a certain tape feeder 13 a fixed number of times in succession, the component supply position 13K of the tape feeder 13 is specified as an error occurrence location, and the error occurrence is determined. A still image or moving image of the location is captured by the substrate camera 16 .
図5において、各作業装置2の作業装置制御部19は通知先決定部22を備えている。通知先決定部22は、エラー情報取得部21が取得したエラー情報の通知先を決定する。具体的には、通知先決定部22は、発生したエラーの種別に応じて、エラー情報の送信先を、現場作業者OP1とリモートオペレータOP2のいずれにするかを決定する。ここで、「リモートオペレータOP2」とは、各リモート監視部4を操作するオペレータのことをいう。
In FIG. 5 , the work device control unit 19 of each work device 2 includes a notification destination determination unit 22 . The notification destination determination unit 22 determines the notification destination of the error information acquired by the error information acquisition unit 21 . Specifically, the notification destination determining unit 22 determines which of the on-site worker OP1 and the remote operator OP2 is to be the transmission destination of the error information according to the type of error that has occurred. Here, the “remote operator OP2” refers to an operator who operates each remote monitoring unit 4 .
図5において、各作業装置2の作業装置制御部19はエラー情報送信部23を備えている。エラー情報送信部23は、エラー情報取得部21が取得したエラー情報を、通知先決定部22が決定した通知先に送信する。具体的には、通知先決定部22がエラー情報の通知先を現場作業者OP1に決定した場合には、エラー情報送信部23は、エラー情報の内容を出力部18に出力(表示)させる。出力部18にエラー情報が出力された場合には、現場作業者OP1が、その出力されたエラー情報の内容に従い、作業装置2に対して手作業で直接エラーを解消する作業(エラー解消作業)を行う。
In FIG. 5, the work device control unit 19 of each work device 2 has an error information transmission unit 23 . The error information transmission unit 23 transmits the error information acquired by the error information acquisition unit 21 to the notification destination determined by the notification destination determination unit 22 . Specifically, when the notification destination determination unit 22 determines the error information notification destination to be the field worker OP1, the error information transmission unit 23 causes the output unit 18 to output (display) the content of the error information. When the error information is output to the output unit 18, the field worker OP1 manually resolves the error directly on the work device 2 according to the contents of the output error information (error resolution work). I do.
一方、通知先決定部22がエラー情報の送信先をリモートオペレータOP2に決定した場合には、エラー情報送信部23は、エラー情報をサーバ3に送信する(図2)。このときエラー情報送信部23がサーバ3に送信するエラー情報の中には、エラー情報取得部21が取得したエラー発生箇所の画像データ(静止画データまたは動画データ)が含まれる。
On the other hand, when the notification destination determination unit 22 determines the destination of the error information to be the remote operator OP2, the error information transmission unit 23 transmits the error information to the server 3 (Fig. 2). At this time, the error information transmitted by the error information transmission unit 23 to the server 3 includes the image data (still image data or moving image data) of the error occurrence location acquired by the error information acquisition unit 21 .
図5において、サーバ3は記憶部31、選択部32および転送部33を備えている。記憶部31には、エラーの解消作業についての各リモートオペレータOP2が有する作業スキルのレベルが、エラーの種別ごとに記憶されている。
In FIG. 5, the server 3 comprises a storage section 31, a selection section 32 and a transfer section 33. The storage unit 31 stores the work skill level of each remote operator OP2 for error resolution work for each type of error.
選択部32は、作業装置2からエラー情報が送信された場合に、エラー情報の送信(転送)先として一つのリモート監視部4を選択する。このとき選択部32は、例えば、記憶部31に記憶されたエラーの種別ごとの各リモートオペレータOP2の作業スキルのレベルに基づいて、エラーの解消作業を最も迅速に行うことができるリモートオペレータOP2を抽出し、その抽出したリモートオペレータOP2が操作するリモート監視部4をエラー情報の送信先として選択する。
When error information is transmitted from the work device 2, the selection unit 32 selects one remote monitoring unit 4 as the transmission (transfer) destination of the error information. At this time, the selection unit 32 selects the remote operator OP2 who can most quickly perform the error resolution work based on the work skill level of each remote operator OP2 for each error type stored in the storage unit 31, for example. The remote monitoring unit 4 operated by the extracted remote operator OP2 is selected as the transmission destination of the error information.
転送部33は、選択部32により選択された一つのリモート監視部4に、作業装置2から送信されたエラー情報を送信(転送)する。
The transfer unit 33 transmits (transfers) the error information transmitted from the work device 2 to one remote monitoring unit 4 selected by the selection unit 32 .
図1において、各リモート監視部4は、例えばパーソナルコンピュータから構成されている。各リモート監視部4は、サーバ3と有線または無線で接続されている。各リモート監視部4は、図5に示すように、リモート監視制御部41、ディスプレイ装置42および入力装置43を備えている。
In FIG. 1, each remote monitoring unit 4 is composed of, for example, a personal computer. Each remote monitoring unit 4 is connected to the server 3 by wire or wirelessly. Each remote monitoring unit 4 includes a remote monitoring control unit 41, a display device 42 and an input device 43, as shown in FIG.
図5において、各リモート監視部4のリモート監視制御部41はエラー情報受信部41aを備えている。エラー情報受信部41aは、サーバ3から送信(転送)されたエラー情報を受信し、その受信したエラー情報の内容をディスプレイ装置42に表示させる。
In FIG. 5, the remote monitoring control section 41 of each remote monitoring section 4 includes an error information receiving section 41a. The error information receiving unit 41a receives the error information transmitted (transferred) from the server 3, and causes the display device 42 to display the contents of the received error information.
図6Aおよび図6Bは、本開示の一実施の形態における作業システム1が備えるリモート監視部4のディスプレイ装置42に表示されるエラー発生箇所の撮像画像の一例を示す図である。図6Aは、ディスプレイ装置42に表示されたエラー情報の一例としてのエラー発生箇所の撮像画像を示している。図6Aに示すエラー発生箇所の撮像画像は、前述した部品BHの吸着ミスが発生した場合におけるテープフィーダ13の部品供給位置13Kを含む領域を映し出したものであり、エラー発生箇所の撮像画像の中心位置は、ノズル15Nの下端の位置(ノズル下端位置KC)に一致している。エラー発生箇所の撮像画像がディスプレイ装置42に表示されたら、リモートオペレータOP2は、その画像を見ながら、入力装置43からエラーの解消操作を行う。
6A and 6B are diagrams showing an example of a captured image of an error occurrence location displayed on the display device 42 of the remote monitoring unit 4 included in the work system 1 according to the embodiment of the present disclosure. FIG. 6A shows a captured image of an error occurrence location as an example of error information displayed on the display device 42. FIG. The captured image of the error occurrence location shown in FIG. 6A shows an area including the component supply position 13K of the tape feeder 13 in the case where the pickup error of the component BH described above occurs. The position matches the position of the lower end of the nozzle 15N (nozzle lower end position KC). When the captured image of the error occurrence location is displayed on the display device 42, the remote operator OP2 performs an error elimination operation from the input device 43 while viewing the image.
ノズル下端位置KCは本来、部品供給位置13Kと一致しているべきであるが、エラーが発生した状態の図6Aの画像では、ノズル下端位置KCと部品供給位置13Kとが一致していない。この場合、リモートオペレータOP2は、ノズル下端位置KCがテープフィーダ13の部品供給位置13Kに一致するように、部品吸着時における装着ヘッド15の位置を移動させる操作を行う。具体的には、図6Aの画像におけるノズル下端位置KCと部品供給位置13Kとの差分がキャンセルされて図6Bの状態になるように、部品吸着時における装着ヘッド15の位置を移動させるためのオフセット量(移動方向および移動量)を入力装置43から入力する。
The nozzle lower end position KC should originally match the component supply position 13K, but in the image of FIG. 6A in which an error has occurred, the nozzle lower end position KC and the component supply position 13K do not match. In this case, the remote operator OP2 moves the position of the mounting head 15 during component pickup so that the nozzle lower end position KC coincides with the component supply position 13K of the tape feeder 13 . Specifically, an offset for moving the position of the mounting head 15 during component pickup is performed so that the difference between the nozzle lower end position KC and the component supply position 13K in the image of FIG. 6A is canceled and the state of FIG. 6B is obtained. The amount (direction of movement and amount of movement) is input from the input device 43 .
図5において、各リモート監視部4のリモート監視制御部41は解消操作情報送信部41bを備えている。解消操作情報送信部41bは、入力装置43から入力されたエラーの解消操作の情報(解消操作情報)をサーバ3に送信する。サーバ3は解消操作情報を受信したら、その受信した解消操作情報を転送部33により、エラー情報の送信元である作業装置2に送信(転送)する。
In FIG. 5, the remote monitoring control section 41 of each remote monitoring section 4 includes a resolution operation information transmission section 41b. The resolving operation information transmitting unit 41 b transmits information (resolving operation information) of an error resolving operation input from the input device 43 to the server 3 . When the server 3 receives the cancellation operation information, the transfer unit 33 transmits (transfers) the received cancellation operation information to the work device 2 which is the transmission source of the error information.
図5において、各作業装置2の作業装置制御部19は解消操作情報受信部24を備えている。解消操作情報受信部24は、リモート監視部4から送信された解消操作情報を受信する(図2)。解消操作情報を受信した作業装置2は、受信した解消操作情報に基づいて動作する(リモートオペレータOP2によってリモート操作される)ことによって、発生したエラーを解消する。エラーが解消されたら、作業装置制御部19は部品装着作業の中断状態を解除して、部品装着作業を再開させる。
In FIG. 5 , the work device control unit 19 of each work device 2 is provided with a cancellation operation information reception unit 24 . The cancellation operation information receiving section 24 receives the cancellation operation information transmitted from the remote monitoring section 4 (FIG. 2). The work device 2 that has received the resolving operation information resolves the error by operating (remotely operated by the remote operator OP2) based on the received resolving operation information. When the error is resolved, the work device control unit 19 cancels the interrupted state of the component mounting work and restarts the component mounting work.
作業装置2に発生したエラーはこのようにして解消され、中断されていた部品装着作業は再開される。本実施の形態における作業システム1は、発生したエラーのエラー情報の通知先が現場作業者OP1に決定された場合であって、エラーの解消操作を行う現場作業者OP1が、自己のスキルだけではエラーを解消できなかった場合に、作業の支援をリモートオペレータOP2に要請することができるようになっている。以下にその説明を行う。
The error that occurred in the work device 2 is resolved in this way, and the interrupted component mounting work is resumed. In the work system 1 according to the present embodiment, it is determined that the destination of the notification of the error information of the error that has occurred is the site worker OP1, and the site worker OP1 who performs the operation to eliminate the error can If the error cannot be resolved, the remote operator OP2 can be requested to support the work. The explanation is given below.
現場作業者OP1は、リモートオペレータOP2に作業の支援を要請する場合には、作業装置2に設けられた前述の入力部17により、要請する作業の内容を入力する(要請入力工程)。このとき入力部17は、要請入力部として機能する。
When the field worker OP1 requests the remote operator OP2 to support the work, he/she inputs the content of the requested work using the above-described input unit 17 provided in the work device 2 (request input step). At this time, the input unit 17 functions as a request input unit.
図5において、各作業装置2の作業装置制御部19は要請情報送信部25を備えている。要請情報送信部25は、現場作業者OP1によって入力された作業の支援要請の内容の情報(要請情報)をサーバ3に送信する(要請情報送信工程。図2)。
In FIG. 5, the work device control unit 19 of each work device 2 includes a request information transmission unit 25 . The request information transmitting unit 25 transmits to the server 3 information (request information) on the content of the work support request input by the field worker OP1 (request information transmission step; FIG. 2).
作業装置2から要請情報を受信したサーバ3は、選択部32において、要請情報の送信(転送)先として一つのリモート監視部4を選択する。このとき選択部32は、記憶部31に記憶されたエラーの種別ごとの各リモートオペレータOP2の作業スキルのレベルに基づいて、支援要請に対して最も迅速に応答し得るリモートオペレータOP2が操作するリモート監視部4を要請情報の送信先として選択する。選択部32によって一つのリモート監視部4が選択されたら、転送部33はその選択された一つのリモート監視部4に、作業装置2から受信した要請情報を送信(転送)する(図2)。
When the server 3 receives the request information from the work device 2, the selection unit 32 selects one remote monitoring unit 4 as the transmission (transfer) destination of the request information. At this time, based on the work skill level of each remote operator OP2 for each type of error stored in the storage unit 31, the selection unit 32 selects the remote operators operated by the remote operators OP2 who can respond most quickly to the support request. The monitoring unit 4 is selected as the transmission destination of the request information. When one remote monitoring unit 4 is selected by the selecting unit 32, the transfer unit 33 transmits (transfers) the request information received from the working device 2 to the selected one remote monitoring unit 4 (FIG. 2).
図5において、各リモート監視部4のリモート監視制御部41は要請情報受信部41cを備えている。要請情報受信部41cは、サーバ3から送信された要請情報を受信し(要請情報受信工程。図2)、その受信した要請情報の内容をディスプレイ装置42に表示させる。
In FIG. 5, the remote monitoring control section 41 of each remote monitoring section 4 includes a request information receiving section 41c. The request information receiving unit 41c receives the request information transmitted from the server 3 (request information receiving step; FIG. 2), and causes the display device 42 to display the contents of the received request information.
リモート監視部4のリモートオペレータOP2は、ディスプレイ装置42に表示された要請情報の内容に基づいて、現場作業者OP1が必要としている支援要請に対する応答(支援応答)を入力装置43から入力する(応答入力工程)。このとき入力装置43は、作業装置2の要請情報送信部25から送られてきた支援要請に対してリモートオペレータOP2が支援応答の入力を行う応答入力部として機能する。
Based on the content of the request information displayed on the display device 42, the remote operator OP2 of the remote monitoring unit 4 inputs a response (support response) to the support request required by the field worker OP1 from the input device 43 (response input process). At this time, the input device 43 functions as a response input section for the remote operator OP2 to input a support response to the support request sent from the request information transmission section 25 of the work device 2 .
図5において、各リモート監視部4のリモート監視制御部41は応答情報送信部41dを備えている、応答情報送信部41dは、入力装置43から入力された支援応答の情報(応答情報)をサーバ3に送信する(応答情報送信工程。図2)。サーバ3は応答情報を受信したら、その受信した応答情報を転送部33により、要請情報の送信元である作業装置2に送信(転送)する(図2)。
5, the remote monitoring control unit 41 of each remote monitoring unit 4 includes a response information transmission unit 41d. The response information transmission unit 41d transmits support response information (response information) input from the input device 43 to 3 (response information transmission step; FIG. 2). When the server 3 receives the response information, the transfer unit 33 transmits (transfers) the received response information to the work device 2 that is the source of the request information (FIG. 2).
図5において、各作業装置2の作業装置制御部19は応答情報受信部26を備えている。応答情報受信部26は、作業装置2がサーバ3を通じて受信したリモート監視部4からの応答情報を受信し(応答情報受信工程。図2)、その受信した応答情報の内容を出力部18に出力(表示)させる(応答内容出力工程)。このとき出力部18は、リモート監視部4の応答情報送信部41dから送信された支援応答の情報(応答情報)に基づいて支援応答の内容を出力する応答内容出力部として機能する。
5, the work device control unit 19 of each work device 2 includes a response information reception unit 26. FIG. The response information receiving unit 26 receives response information from the remote monitoring unit 4 that the work device 2 has received through the server 3 (response information receiving step; FIG. 2), and outputs the content of the received response information to the output unit 18. (display) (response content output step). At this time, the output unit 18 functions as a response content output unit that outputs the content of the support response based on the support response information (response information) transmitted from the response information transmission unit 41 d of the remote monitoring unit 4 .
出力部18に応答情報の内容が出力されることにより、現場作業者OP1は、自己が有していなかったエラーの解消に関する知識をリモートオペレータOP2から得ることができる。このため現場作業者OP1は、自らの知識だけではエラーを解消できない場合であっても、マニュアル等を参照することなく、エラーの解消作業を迅速に行うことができ、エラーの解消作業の効率が向上する。
By outputting the content of the response information to the output unit 18, the field worker OP1 can obtain knowledge about the solution of the error that he did not have from the remote operator OP2. Therefore, even if the on-site worker OP1 cannot solve the error based on his/her own knowledge, he/she can quickly solve the error without referring to the manual or the like, and the efficiency of the error solution is improved. improves.
上記のように、本実施の形態における作業システム1は、現場作業者OP1がリモートオペレータOP2に作業の支援を要請する支援要請の入力(要請入力工程)を行うための要請入力部(入力部17)と、要請入力部から入力された支援要請の情報を送信(要請情報送信工程)するための要請情報送信部25と、要請情報送信部25から送信された支援要請の情報に基づいてリモートオペレータOP2が支援要請に対する応答である支援応答の入力(応答入力工程)を行うための応答入力部(入力装置43)と、応答入力部から入力された支援応答の情報の送信(応答情報送信工程)を行うための応答情報送信部41dと、応答情報送信部41dから送信された支援応答の情報に基づいて支援応答の内容を出力(応答内容出力工程)するための応答内容出力部(出力部18)を備えた構成となっている。
As described above, the work system 1 in the present embodiment includes a request input unit (input unit 17 ), a request information transmission unit 25 for transmitting the information of the support request input from the request input unit (request information transmission step), and the remote operator based on the information of the support request transmitted from the request information transmission unit 25 A response input unit (input device 43) for inputting a support response (response input step) that is a response to the support request by OP2, and transmitting information of the support response input from the response input unit (response information transmission step) and a response content output unit (output unit 18 ).
このため現場作業者OP1は、エラー解消作業を行っていてスキル不足を感じた場合にはリモートオペレータOP2に作業の支援を要請することができ、リモートオペレータOP2からの支援応答を受けてエラー解消作業を完遂ことができる。このように本実施の形態における作業システム1(あるいは上記の要請入力工程、要請情報送信工程、応答入力工程、応答情報送信工程および応答内容出力工程を有する作業システム1によるエラー解消方法)によれば、現場作業者OP1はスキル不足があってもマニュアルを参照することなくエラーの解消作業を迅速に行うことが可能であり、時間のロスを大幅に減らすことができる。
Therefore, when the field worker OP1 feels that he/she lacks skill while performing the error resolution work, he/she can request the remote operator OP2 for support of the work, and upon receiving the support response from the remote operator OP2, the error resolution work can be performed. can be completed. Thus, according to the work system 1 (or the error elimination method by the work system 1 having the request input process, the request information transmission process, the response input process, the response information transmission process, and the response content output process) in the present embodiment, Even if the field worker OP1 lacks the skill, he or she can quickly solve the error without referring to the manual, and the loss of time can be greatly reduced.
以上説明したように、本実施の形態における作業システム1(作業システム1におけるエラー解消方法)によれば、現場作業者OP1はエラー解消操作においてスキル不足を感じた場合にはリモート監視部4を操作するリモートオペレータOP2に作業の支援を要請することができ、リモートオペレータOP2からの支援応答を受けることによって、迅速にエラー解消作業を行うことができる。このため現場作業者OP1がスキル不足であってもマニュアルを参照することなくエラーの解消作業を行うことができ、時間のロスを大幅に減らしてエラー解消作業の作業効率を向上させることができる。
As described above, according to the work system 1 (the error resolution method in the work system 1) according to the present embodiment, the field worker OP1 operates the remote monitoring unit 4 when he/she feels lack of skill in the error resolution operation. It is possible to request the remote operator OP2 for work support, and to receive a support response from the remote operator OP2, so that the error resolution work can be performed quickly. Therefore, even if the field worker OP1 lacks the skill, he or she can perform the error elimination work without referring to the manual, thereby greatly reducing the time loss and improving the work efficiency of the error elimination work.
これまで本開示の実施の形態について説明してきたが、本開示は上述したものに限定されず、種々の変形等が可能である。例えば、上述の実施の形態では、複数の作業装置2と複数のリモート監視部4との間で情報のやり取りを行う構成であったが、作業システム1は作業装置2とリモート監視部4をそれぞれ少なくとも1台ずつ有していればよい。
Although the embodiments of the present disclosure have been described so far, the present disclosure is not limited to the above, and various modifications and the like are possible. For example, in the above-described embodiment, information is exchanged between a plurality of work devices 2 and a plurality of remote monitoring units 4. It suffices to have at least one each.
また、上述の実施の形態では、作業装置2とリモート監視部4との間に、作業装置2とリモート監視部4との間の情報のやり取りを中継する中継部(サーバ3)が介装された構成であったが、作業システム1において中継部は必須の要件ではない。すなわち、例えば作業装置2とリモート監視部4がそれぞれ1台ずつであれば、作業装置2とリモート監視部4が直接情報のやり取りを行う構成とすることも可能である。
In the above-described embodiment, a relay unit (server 3) is interposed between the working device 2 and the remote monitoring unit 4 for relaying exchange of information between the working device 2 and the remote monitoring unit 4. However, the relay section is not an essential requirement in the work system 1 . That is, for example, if there is one working device 2 and one remote monitoring unit 4, the working device 2 and the remote monitoring unit 4 may directly exchange information.
また、上述の実施の形態では入力部17(要請入力部)、出力部19(応答内容出力部)および要請情報送信部25が作業装置2に配置され、応答情報送信部41dおよび入力装置43(応答入力部)がリモート監視部4に配置されていたが、これらの装置の配置場所は特に限定されず、作業システム1のどこかに配置されていればよい。また、上述の実施の形態において作業装置2は部品装着装置であったが、作業装置2は部品装着装置に限られない。
In the above-described embodiment, the input unit 17 (request input unit), the output unit 19 (response content output unit), and the request information transmission unit 25 are arranged in the work device 2, and the response information transmission unit 41d and the input device 43 ( Although the response input unit) is arranged in the remote monitoring unit 4 , the arrangement place of these devices is not particularly limited, and they may be arranged anywhere in the work system 1 . Further, although the working device 2 is a component mounting device in the above-described embodiment, the working device 2 is not limited to a component mounting device.
現場作業者がエラーの解消作業を効率よく行うことができる作業システムおよび作業システムにおけるエラー解消方法を提供する。
To provide a work system and an error resolution method in a work system that enable site workers to efficiently perform error resolution work.
1 作業システム
2 作業装置
2L 作業ライン
3 サーバ(中継部)
4 リモート監視部
12 搬送コンベア
13 テープフィーダ
13K 部品供給位置
13S スプロケット
14 ヘッド移動機構
15 装着ヘッド
15N ノズル
16 基板カメラ
17 入力部(要請入力部)
18 出力部(応答内容出力部)
19 作業装置制御部
21 エラー情報取得部
22 通知先決定部
23 エラー情報送信部
24 解消操作情報受信部
25 要請情報送信部
26 応答情報受信部
31 記憶部
32 選択部
33 転送部
41 リモート監視制御部
41a エラー情報受信部
41b 解消操作情報送信部
41c 要請情報受信部
41d 応答情報送信部
42 ディスプレイ装置
43 入力装置(応答入力部)
BH 部品
CT キャリアテープ
KB 基板
KC ノズル下端位置
OP1 現場作業者
OP2 リモートオペレータ
RL リール 1work system 2 work device 2L work line 3 server (relay section)
4remote monitoring unit 12 transport conveyor 13 tape feeder 13K parts supply position 13S sprocket 14 head moving mechanism 15 mounting head 15N nozzle 16 substrate camera 17 input unit (request input unit)
18 output section (response content output section)
19 workdevice control unit 21 error information acquisition unit 22 notification destination determination unit 23 error information transmission unit 24 cancellation operation information reception unit 25 request information transmission unit 26 response information reception unit 31 storage unit 32 selection unit 33 transfer unit 41 remote monitoring control unit 41a error information reception unit 41b elimination operation information transmission unit 41c request information reception unit 41d response information transmission unit 42 display device 43 input device (response input unit)
BH Component CT Carrier tape KB Substrate KC Nozzle lower end position OP1 Field worker OP2 Remote operator RL Reel
2 作業装置
2L 作業ライン
3 サーバ(中継部)
4 リモート監視部
12 搬送コンベア
13 テープフィーダ
13K 部品供給位置
13S スプロケット
14 ヘッド移動機構
15 装着ヘッド
15N ノズル
16 基板カメラ
17 入力部(要請入力部)
18 出力部(応答内容出力部)
19 作業装置制御部
21 エラー情報取得部
22 通知先決定部
23 エラー情報送信部
24 解消操作情報受信部
25 要請情報送信部
26 応答情報受信部
31 記憶部
32 選択部
33 転送部
41 リモート監視制御部
41a エラー情報受信部
41b 解消操作情報送信部
41c 要請情報受信部
41d 応答情報送信部
42 ディスプレイ装置
43 入力装置(応答入力部)
BH 部品
CT キャリアテープ
KB 基板
KC ノズル下端位置
OP1 現場作業者
OP2 リモートオペレータ
RL リール 1
4
18 output section (response content output section)
19 work
BH Component CT Carrier tape KB Substrate KC Nozzle lower end position OP1 Field worker OP2 Remote operator RL Reel
Claims (6)
- 作業装置と、リモート監視部とを備え、前記作業装置はエラーが発生した場合に発生した前記エラーの情報を現場作業者または前記リモート監視部を操作するリモートオペレータに通知し、前記エラーの情報を受けた前記現場作業者は手作業で前記エラーの解消操作を行い、前記エラーの情報を受けた前記リモートオペレータは前記リモート監視部からリモートで前記エラーの解消操作を行う作業システムであって、
前記現場作業者が前記リモートオペレータに作業の支援を要請する支援要請の入力を行う要請入力部と、
前記要請入力部から入力された前記支援要請の情報を送信する要請情報送信部と、
前記要請情報送信部から送信された前記支援要請の情報に基づいて前記リモートオペレータが前記支援要請に対する応答である支援応答の入力を行う応答入力部と、
前記応答入力部から入力された前記支援応答の情報を送信する応答情報送信部と、
前記応答情報送信部から送信された前記支援応答の情報に基づいて前記支援応答の内容を出力する応答内容出力部と、
を備えた作業システム。 A work device and a remote monitoring unit are provided, and when an error occurs, the work device notifies a field worker or a remote operator who operates the remote monitoring unit of the error information, and transmits the error information. The work system wherein the field worker who receives the error manually performs the operation of resolving the error, and the remote operator who receives the information of the error performs the operation of resolving the error remotely from the remote monitoring unit,
a request input unit for inputting a support request from the field worker requesting the remote operator for work support;
a request information transmission unit that transmits the information of the support request input from the request input unit;
a response input unit for inputting a support response, which is a response to the support request by the remote operator, based on the support request information transmitted from the request information transmission unit;
a response information transmission unit that transmits information of the support response input from the response input unit;
a response content output unit that outputs the content of the support response based on the information of the support response transmitted from the response information transmission unit;
working system with - 複数の前記リモート監視部を有するとともに、前記作業装置と前記複数のリモート監視部との間の情報のやり取りを中継する中継部をさらに備え、
前記中継部は、前記要請情報送信部から送信された前記支援要請の情報を、前記複数のリモート監視部の中から選択した一つのリモート監視部に送信する、請求項1に記載の作業システム。 a relay unit that has a plurality of the remote monitoring units and relays exchange of information between the work device and the plurality of remote monitoring units;
2. The work system according to claim 1, wherein the relay unit transmits the support request information transmitted from the request information transmission unit to one remote monitoring unit selected from the plurality of remote monitoring units. - 前記中継部は、前記複数のリモート監視部を操作する複数のリモートオペレータそれぞれのスキルに基づいて前記支援要請の情報の送信先となる一つのリモート監視部を選択する、請求項2に記載の作業システム。 3. The operation according to claim 2, wherein the relay unit selects one remote monitoring unit to which the support request information is to be sent, based on the skill of each of a plurality of remote operators who operate the plurality of remote monitoring units. system.
- 作業装置と、リモート監視部とを備え、前記作業装置はエラーが発生した場合に発生した前記エラーの情報を現場作業者または前記リモート監視部を操作するリモートオペレータに通知し、前記エラーの情報を受けた前記現場作業者は手作業でエラーの解消操作を行い、前記エラーの情報を受けた前記リモートオペレータは前記リモート監視部からリモートで前記エラーの解消操作を行う作業システムにおけるエラー解消方法であって、
前記現場作業者が前記リモートオペレータに作業の支援を要請する支援要請の入力を行う要請入力工程と、
前記要請入力工程で入力された前記支援要請の情報を送信する要請情報送信工程と、
前記要請情報送信工程で送信された前記支援要請の情報に基づいて前記リモートオペレータが前記支援要請に対する応答である支援応答の入力を行う応答入力工程と、
前記応答入力工程で入力された前記支援応答の情報を送信する応答情報送信工程と、
前記応答情報送信工程で送信された前記支援応答の情報に基づいて前記支援応答の内容を出力する応答内容出力工程と、
を含む作業システムにおけるエラー解消方法。 A work device and a remote monitoring unit are provided, and when an error occurs, the work device notifies a field worker or a remote operator who operates the remote monitoring unit of the error information, and transmits the error information. An error resolution method in a work system in which the field worker who receives the error manually performs an error resolution operation, and the remote operator who receives the error information remotely performs the error resolution operation from the remote monitoring unit. hand,
a request input step in which the field worker inputs a support request requesting the remote operator for work support;
a request information transmission step of transmitting the information of the support request input in the request input step;
a response input step in which the remote operator inputs a support response, which is a response to the support request, based on the support request information transmitted in the request information transmission step;
a response information transmission step of transmitting the information of the support response input in the response input step;
a response content output step of outputting the content of the support response based on the information of the support response transmitted in the response information transmission step;
Error resolution methods in work systems including - 前記作業システムは複数の前記リモート監視部を有するとともに、前記作業装置と前記複数のリモート監視部との間の情報のやり取りを中継する中継部をさらに備え、
前記中継部は、前記要請情報送信工程で送信された前記支援要請の情報を、前記複数のリモート監視部の中から選択した一つのリモート監視部に送信する、請求項4に記載の作業システムにおけるエラー解消方法。 The work system has a plurality of the remote monitoring units, and further includes a relay unit that relays exchange of information between the work device and the plurality of remote monitoring units,
5. The work system according to claim 4, wherein the relay unit transmits the support request information transmitted in the request information transmission step to one remote monitoring unit selected from the plurality of remote monitoring units. error resolution method. - 前記中継部は、前記複数のリモート監視部を操作する複数のリモートオペレータそれぞれのスキルに基づいて前記支援要請の情報の送信先となる一つのリモート監視部を選択する、請求項5に記載の作業システムにおけるエラー解消方法。 6. The operation according to claim 5, wherein the relay unit selects one remote monitoring unit to which information of the support request is to be sent, based on the skill of each of a plurality of remote operators who operate the plurality of remote monitoring units. Error resolution method in the system.
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