WO2012093457A1 - Relay device, atm system, information relay method, and program - Google Patents

Relay device, atm system, information relay method, and program Download PDF

Info

Publication number
WO2012093457A1
WO2012093457A1 PCT/JP2011/007232 JP2011007232W WO2012093457A1 WO 2012093457 A1 WO2012093457 A1 WO 2012093457A1 JP 2011007232 W JP2011007232 W JP 2011007232W WO 2012093457 A1 WO2012093457 A1 WO 2012093457A1
Authority
WO
WIPO (PCT)
Prior art keywords
information
atm
relay device
failure
account
Prior art date
Application number
PCT/JP2011/007232
Other languages
French (fr)
Japanese (ja)
Inventor
宰 水口
達征 鈴木
典克 神田
加藤　学
俊 日下部
眞彰 黒川
博之 新浪
Original Assignee
日本電気株式会社
中部日本電気ソフトウェア株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 日本電気株式会社, 中部日本電気ソフトウェア株式会社 filed Critical 日本電気株式会社
Priority to CN201180063728.3A priority Critical patent/CN103329155B/en
Priority to JP2012551758A priority patent/JP5979719B2/en
Publication of WO2012093457A1 publication Critical patent/WO2012093457A1/en

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/208—Use of an ATM as a switch or hub
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/211—Software architecture within ATMs or in relation to the ATM network

Definitions

  • the present invention relates to a relay device, an ATM system, an information relay method, and a program installed between an ATM (Automatic Teller Machine) and an accounting system processing device.
  • ATM Automatic Teller Machine
  • An ATM installed in a financial institution when cash is withdrawn / withdrawn, transmits account system information indicating the contents to the account system processor of the financial institution.
  • the account processing apparatus manages the processing performed by the ATM using the account information transmitted.
  • the ATM transmits this failure information to the accounting system processing device.
  • the accounting system processing device When receiving the failure information, the accounting system processing device generates information indicating that a failure has occurred, and outputs the generated information to a management terminal provided separately from the accounting system processing device.
  • the management terminal performs processing based on the received information.
  • Patent Document 1 As a technique related to a financial system used in a financial institution, there is a technique described in Patent Document 1, for example. This technique relates to a gateway system with excellent extensibility, and analyzes the content of a received message and determines the destination of the message.
  • An object of the present invention is to make it possible to accurately grasp information relating to a failure transmitted from an ATM.
  • a relay device installed between an ATM and a bill processing unit, Information receiving means for receiving ATM information transmitted from the ATM to the billing processor; Information determining means for determining the type of the ATM information; Account information transmission means for transmitting the ATM information to the account processing device when the information determination means determines that the ATM information is account information; A failure information transmitting unit that transmits the ATM information to a management terminal when the information determining unit determines that the ATM information is failure information indicating that a failure has occurred in the ATM; Is provided.
  • ATM A bill processing device that communicates with the ATM; A relay device installed between the ATM and the bill processing device; A management terminal that communicates with the relay device; With The relay device is Information receiving means for receiving ATM information transmitted from the ATM to the billing processor; Information determining means for determining the type of the ATM information; Account information transmission means for transmitting the ATM information to the account processing device when the information determination means determines that the ATM information is account information; Failure information transmitting means for transmitting the ATM information to the management terminal when the information determining means determines that the ATM information is failure information indicating that a failure has occurred in the ATM; An ATM system is provided.
  • an information relay method for relaying information using a relay device installed between an ATM and an accounting system processing device,
  • the ATM information transmitted from the ATM to the accounting system processing device is received by a relay device installed between the ATM and the accounting system processing device,
  • the relay device determines the type of the ATM information,
  • the relay device determines that the ATM information is account information
  • the ATM information is transmitted to the account processor
  • the relay device determines that the ATM information is failure information indicating that a failure has occurred in the ATM
  • an information relay method is provided for transmitting the ATM information to a management terminal.
  • a program used in a relay device installed between an ATM and a bill processing device In the relay device, A function of receiving ATM information transmitted from the ATM to the billing processor; A function of determining the type of the ATM information; A function of transmitting the ATM information to the account processor when the ATM information is account information; A function of transmitting the ATM information to the management terminal when the ATM information is failure information indicating that a failure has occurred in the ATM; A program for providing
  • the management terminal can accurately grasp the information related to the failure transmitted from the ATM.
  • FIG. 1 is a block diagram showing a functional configuration of the ATM system according to the first embodiment.
  • This ATM system is a system used in a financial institution, and includes an ATM (Automatic Teller Machine) 100, a bill processing device 200, a relay device 300, and a management terminal 400.
  • the ATM 100 is installed in each of a plurality of stores of financial institutions.
  • the bill processing apparatus 200 manages details of cash transactions handled by the ATM 100.
  • the relay device 300 is installed between the ATM 100 and the bill processing apparatus 200, and relays ATM information transmitted from the ATM 100 to the bill processing apparatus 200.
  • As the types of ATM information there are billing information indicating the details of cash transactions at the ATM 100 and failure information indicating that a failure has occurred at the ATM 100.
  • the relay device 300 transmits the ATM information to the billing processing device 200. Further, when the ATM information is failure information, the relay device 300 transmits the ATM information to the management terminal 400. In the present embodiment, the relay device 300 transmits the account information to the management terminal 400, but does not transmit the failure information to the account processing device 200.
  • the account processor 200 is installed in a data center of a financial institution, for example.
  • the management terminal 400 is installed in a call center of a financial institution, and outputs the failure status of the ATM 100 on, for example, a display based on the received failure information.
  • the management terminal 400 When the management terminal 400 is installed in the call center, when a call center employee is contacted by a telephone terminal for communication installed next to the ATM 100, what state the ATM 100 is currently in Can be easily grasped.
  • the management terminal 400 may be installed in the data center in addition to the call center. In this case, the same information is transmitted to the plurality of management terminals 400.
  • the financial system includes a plurality of ATMs 100.
  • ATM identification information for identifying the ATM 100 from other ATMs 100 is assigned to the ATM 100.
  • the ATM information includes ATM identification information of the ATM 100 that is a transmission source of the ATM information.
  • the ATM information also includes time information indicating the time when the ATM information was generated.
  • the communication between the ATM 100 and the relay device 300, the communication between the relay device 300 and the accounting system processing device 200, and the communication between the relay device 300 and the management terminal 400 are the same protocol, specifically TCP / IP. (Transmission Control Protocol-Internet Protocol).
  • FIG. 2 is a block diagram illustrating a functional configuration of the relay apparatus 300.
  • the relay device 300 includes an information receiving unit 310, an information determining unit 320, a billing system information transmitting unit 330, and a failure information transmitting unit 340.
  • the information receiving unit 310 receives ATM information transmitted from the ATM 100 to the bill processing apparatus 200.
  • the information determination unit 320 determines the type of ATM information received by the information reception unit 310.
  • the account information transmission unit 330 transmits the ATM information to the account processing apparatus 200 when the information determination unit 320 determines that the ATM information is account information.
  • the information determination unit 320 also transmits account information to the management terminal 400.
  • the failure information transmission unit 340 transmits the ATM information to the management terminal 400 when the information determination unit 320 determines that the ATM information is failure information.
  • the management terminal 400 does not transmit the failure information to the bill processing apparatus 200.
  • the relay device 300 includes a rule storage unit 325.
  • a code indicating the contents of the ATM information is described in the text of the ATM information.
  • the rule storage unit 325 stores information indicating which type of ATM information the code corresponds to.
  • the relay device 300 includes a response request unit 350.
  • the response request unit 350 periodically transmits response request information for requesting a response from the ATM 100. Then, when a response to the response request information is not returned from the ATM 100, the response request unit 350 generates failure information including the ATM identification information of the ATM 100 and transmits the failure information to the management terminal 400 via the failure information transmission unit 340. .
  • FIG. 3 is a block diagram showing a functional configuration of the management terminal 400.
  • the management terminal 400 includes an information receiving unit 410, a history storage unit 415, and an output unit 420 (account information output unit and detailed information output unit).
  • the information receiving unit 410 receives ATM information transmitted from the relay device 300.
  • the history storage unit 415 stores the ATM information received by the information receiving unit 410.
  • the ATM information stored in the history storage unit 415 is stored as log information, for example.
  • the output unit 420 is included in the ATM identification information and time information included in the received failure information, and the account information stored in the history storage unit 415.
  • the output unit 420 Based on the ATM identification information and time information, among the ATM information stored in the history storage unit 415, the account information indicating the transaction that was performed when the failure indicated by the failure information received by the information receiving unit 410 occurred Identify and read. Then, the output unit 420 outputs the read account information to a display or the like.
  • the management terminal 400 includes a conversion information storage unit 422.
  • a code indicating the content of the ATM information is described.
  • the conversion information storage unit 422 stores the code and the wording (failure detailed information) indicating the content that the code means in association with each other.
  • the output unit 420 reads a word corresponding to the code included in the failure information received by the information receiving unit 410 and a word corresponding to the code included in the account information read by the output unit 420 from the history storage unit 415.
  • the read word is output to a display or the like.
  • the management terminal 400 has an ATM detail storage unit 425.
  • the ATM detail storage unit 425 stores ATM identification information and ATM detailed information corresponding to the ATM identification information, for example, a word indicating an installation location such as a branch name.
  • the output unit 420 reads a word corresponding to the ATM identification information included in the failure information received by the information receiving unit 410 from the ATM detail storage unit 425, and outputs the read word to a display or the like.
  • each component of the relay apparatus 300 shown in FIG. 2 and the management terminal 400 shown in FIG. 3 is not a hardware unit configuration but a functional unit block.
  • Each component of the relay device 300 and the management terminal 400 includes an arbitrary computer CPU, memory, a program for realizing the components shown in the figure loaded in the memory, a storage unit such as a hard disk for storing the program, and a network connection It is realized by any combination of hardware and software centering on the interface. There are various modifications of the implementation method and apparatus.
  • FIG. 4 is a diagram illustrating an example of information stored in the conversion information storage unit 422 in a table format.
  • the table shown in this figure corresponds to the failure information, and stores the code of the failure information and the wording of the failure content indicated by the code in association with each other.
  • FIG. 5 is a diagram illustrating an example of information stored in the ATM detail storage unit 425 in a table format.
  • the ATM identification information includes a branch code and an ATM machine number in the branch.
  • the ATM detail storage unit 425 stores a branch code and a branch name indicated by the branch code in association with each other. However, the ATM detail storage unit 425 may further store other information.
  • FIG. 6 is a flowchart showing a first process performed by the relay device 300. The processing shown in this figure shows the operation when the relay device 300 receives ATM information.
  • the information determining unit 320 determines whether the ATM information is account information or failure information. This determination can be made using a code included in the ATM information (step S20).
  • the account information transmission unit 330 transmits the received ATM information to the account processor 200 and the management terminal 400 (step S40).
  • the failure information transmission unit 340 transmits the received ATM information to the management terminal 400 (step S50).
  • FIG. 7 is a flowchart showing a second process performed by the relay device 300.
  • the processing shown in this figure is processing for determining whether or not the ATM 100 is unresponsive to the relay device 300, and is performed for all ATMs 100.
  • the response request unit 350 of the relay device 300 periodically transmits a response request to the ATM 100 (step S110). If there is no response within a predetermined time (step S120: No), fault information as ATM information is generated and transmitted to the management terminal 400 (step S130). The failure information generated here indicates that the ATM 100 cannot respond.
  • FIG. 8 is a flowchart showing processing performed by the management terminal 400.
  • the information receiving unit 410 of the management terminal 400 stores the received ATM information in the history storage unit 415 (Step S220).
  • the information receiving unit 410 determines whether or not the ATM information is failure information by using a code included in the received ATM information (step S230).
  • the information reception unit 410 stores information indicating that a failure has occurred in the ATM 100 in the history storage unit 415.
  • the ATM information is output to the output unit 420.
  • the output unit 420 performs the following processing.
  • the output unit 420 reads the wording (failure detailed information) corresponding to the code included in the received ATM information from the conversion information storage unit 422 (step S240).
  • the output unit 420 reads ATM detailed information (for example, a branch name) corresponding to the ATM identification information included in the received ATM information from the ATM detailed storage unit 425 (step S250). Further, the output unit 420 reads from the history storage unit 415 the account system information that includes the same ATM identification information as the ATM identification information included in the received ATM information and is transmitted immediately before the received ATM information. (Step S260). Then, the output unit 420 outputs the information read in steps S240 to S260 to a display or the like (step S270).
  • the ATM 100 transmits failure recovery information indicating that the failure has been recovered to the relay device 300 as ATM information.
  • the relay apparatus 300 transmits failure recovery information only to the management terminal 400.
  • the management terminal 400 updates the history storage unit 415 based on the received failure recovery information so as to indicate that the ATM 100 has no failure.
  • the relay device 300 is installed between the ATM 100 and the accounting system processing device 200 and transmits the failure information transmitted from the ATM 100 to the relay device 300 as it is. Therefore, the fault information transmitted from the ATM 100 can be accurately grasped.
  • the relay device 300 does not transmit the failure information to the accounting system processing device 200. Therefore, the load applied to the bill processing apparatus 200 can be reduced.
  • the relay device 300 also transmits account information to the management terminal 400.
  • the management terminal 400 stores the account information transmitted from the relay device 300 in the history storage unit 415. Therefore, when the failure information is transmitted from the ATM 100 via the relay device 300, the management terminal 400 reads the account information indicating the transaction related to the failure information from the history storage unit 415 and outputs it to a display or the like. Can do. Therefore, the user of the management terminal 400 (for example, a call center correspondence person) can immediately know what kind of transaction has been performed when the failure information is transmitted.
  • the relay device 300 periodically checks whether the ATM 100 can respond, and when it cannot respond, it generates failure information and transmits it to the management terminal 400. Therefore, even when the ATM 100 cannot respond due to a communication failure or the like, the management terminal 400 can grasp that the ATM 100 has a failure.
  • FIG. 9 is a block diagram illustrating a functional configuration of the management terminal 400 included in the ATM system according to the second embodiment.
  • the management terminal 400 shown in the figure is the same as the management terminal 400 according to the first embodiment except that the search input unit 430 is provided.
  • the history storage unit 415 stores, for each ATM 100, information indicating whether or not the ATM 100 is in failure. In other words, after receiving the failure information, the history storage unit 415 associates the ATM 100 that has not received the failure recovery information with a flag indicating that there is a failure.
  • the search input unit 430 acquires the ATM search conditions stored in the history storage unit 415 from the user of the management terminal 400.
  • the search condition is, for example, at least one of a branch name, a machine number, and a terminal state (whether it is faulty or operating).
  • the same effect as that of the first embodiment can be obtained. Further, the user of the management terminal 400 can grasp the situation of an arbitrary ATM 100 without applying a load to the bill processing apparatus 200.

Landscapes

  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Software Systems (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Technology Law (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

A relay device (300) is arranged between ATMs (100) and an accounting system processing device (200), and relays ATM information sent from the ATMs (100) to the accounting system processing device (200). Types of ATM information include accounting system information which shows details of cash transactions with an ATM (100), and error information which indicates that an error occurred in an ATM (100). If ATM information is accounting system information, the relay device (300) sends the ATM information to the accounting system processing device (200). Further, if the ATM information is error information, the relay device (300) sends the ATM information to a management terminal (400). The relay terminal (300) sends, for example, accounting system information to the management terminal (400) also, but does not send error information to the accounting system processing device (200).

Description

中継装置、ＡＴＭシステム、情報中継方法、及びプログラムRelay device, ATM system, information relay method, and program
　本発明は、ＡＴＭ（Automatic Teller Machine）と勘定系処理装置の間に設置される中継装置、ＡＴＭシステム、情報中継方法、及びプログラムに関する。 The present invention relates to a relay device, an ATM system, an information relay method, and a program installed between an ATM (Automatic Teller Machine) and an accounting system processing device.
　金融機関に設置されているＡＴＭは、現金の出し入れが行われた場合、その内容を示す勘定系情報を、その金融機関の勘定系処理装置に送信している。勘定系処理装置は、送信されてきた勘定系情報を用いて、ＡＴＭで行われている処理を管理している。 An ATM installed in a financial institution, when cash is withdrawn / withdrawn, transmits account system information indicating the contents to the account system processor of the financial institution. The account processing apparatus manages the processing performed by the ATM using the account information transmitted.
　また、ＡＴＭでは障害が発生することがある。この場合、ＡＴＭは、この障害情報を勘定系処理装置に送信している。勘定系処理装置は、障害情報を受信すると、障害が発生したことを示す情報を生成し、生成した情報を勘定系処理装置とは別に設けられた管理端末に出力する。管理端末は、受信した情報に基づいて処理を行っている。 Also, trouble may occur in ATM. In this case, the ATM transmits this failure information to the accounting system processing device. When receiving the failure information, the accounting system processing device generates information indicating that a failure has occurred, and outputs the generated information to a management terminal provided separately from the accounting system processing device. The management terminal performs processing based on the received information.
　一方、金融機関で用いられる金融システムに関する技術としては、例えば特許文献１に記載の技術がある。この技術は、拡張性に優れたゲートウェイシステムに関するものであり、受信したメッセージの内容を解析して、そのメッセージの送信先を決定する、というものである。 On the other hand, as a technique related to a financial system used in a financial institution, there is a technique described in Patent Document 1, for example. This technique relates to a gateway system with excellent extensibility, and analyzes the content of a received message and determines the destination of the message.
特開２０１０－２３９４９４号公報JP 2010-239494 A
　ＡＴＭで障害が発生した場合、その障害の内容を正確に把握する必要がある。しかし、勘定系処理装置で生成した情報に基づいて処理を行うようにしていると、勘定系処理装置での処理時にデータにノイズが載る可能性があるため、ＡＴＭから送信された障害に関する情報を正確に把握できない可能性がある。 障害 When a failure occurs in an ATM, it is necessary to accurately grasp the details of the failure. However, if processing is performed based on the information generated by the accounting system processing device, noise may appear in the data during processing by the accounting system processing device. There is a possibility that it cannot be accurately grasped.
　本発明の目的は、ＡＴＭから送信された障害に関する情報を正確に把握できるようにすることにある。 An object of the present invention is to make it possible to accurately grasp information relating to a failure transmitted from an ATM.
　本発明によれば、ＡＴＭと勘定系処理装置の間に設置された中継装置であって、
　前記ＡＴＭから前記勘定系処理装置に送信されたＡＴＭ情報を受信する情報受信手段と、
　前記ＡＴＭ情報の種類を判断する情報判断手段と、
　前記情報判断手段が、前記ＡＴＭ情報が勘定系情報であると判断したときに、当該ＡＴＭ情報を前記勘定系処理装置に送信する勘定系情報送信手段と、
　前記情報判断手段が、前記ＡＴＭ情報が前記ＡＴＭで障害が発生したことを示す障害情報であると判断したときに、当該ＡＴＭ情報を管理端末に送信する障害情報送信手段と、
を備える中継装置が提供される。 According to the present invention, a relay device installed between an ATM and a bill processing unit,
Information receiving means for receiving ATM information transmitted from the ATM to the billing processor;
Information determining means for determining the type of the ATM information;
Account information transmission means for transmitting the ATM information to the account processing device when the information determination means determines that the ATM information is account information;
A failure information transmitting unit that transmits the ATM information to a management terminal when the information determining unit determines that the ATM information is failure information indicating that a failure has occurred in the ATM;
Is provided.
　本発明によれば、ＡＴＭと、
　前記ＡＴＭと通信する勘定系処理装置と、
　前記ＡＴＭと前記勘定系処理装置の間に設置された中継装置と、
　前記中継装置と通信する管理端末と、
を備え、
　前記中継装置は、
　　前記ＡＴＭから前記勘定系処理装置に送信されたＡＴＭ情報を受信する情報受信手段と、
　　前記ＡＴＭ情報の種類を判断する情報判断手段と、
　　前記情報判断手段が、前記ＡＴＭ情報が勘定系情報であると判断したときに、当該ＡＴＭ情報を前記勘定系処理装置に送信する勘定系情報送信手段と、
　　前記情報判断手段が、前記ＡＴＭ情報が前記ＡＴＭで障害が発生したことを示す障害情報であると判断したときに、前記ＡＴＭ情報を前記管理端末に送信する障害情報送信手段と、
を備えるＡＴＭシステムが提供される。 According to the present invention, ATM,
A bill processing device that communicates with the ATM;
A relay device installed between the ATM and the bill processing device;
A management terminal that communicates with the relay device;
With
The relay device is
Information receiving means for receiving ATM information transmitted from the ATM to the billing processor;
Information determining means for determining the type of the ATM information;
Account information transmission means for transmitting the ATM information to the account processing device when the information determination means determines that the ATM information is account information;
Failure information transmitting means for transmitting the ATM information to the management terminal when the information determining means determines that the ATM information is failure information indicating that a failure has occurred in the ATM;
An ATM system is provided.
　本発明によれば、ＡＴＭと勘定系処理装置の間に設置された中継装置を用いて情報を中継する情報中継方法であって、
　前記ＡＴＭから前記勘定系処理装置に送信されたＡＴＭ情報を、前記ＡＴＭと前記勘定系処理装置の間に設置された中継装置が受信し、
　前記中継装置が、前記ＡＴＭ情報の種類を判断し、
　前記中継装置が、前記ＡＴＭ情報が勘定系情報であると判断したときに、当該ＡＴＭ情報を前記勘定系処理装置に送信し、
　前記中継装置が、前記ＡＴＭ情報が前記ＡＴＭで障害が発生したことを示す障害情報であると判断したときに、当該ＡＴＭ情報を管理端末に送信する情報中継方法が提供される。 According to the present invention, there is provided an information relay method for relaying information using a relay device installed between an ATM and an accounting system processing device,
The ATM information transmitted from the ATM to the accounting system processing device is received by a relay device installed between the ATM and the accounting system processing device,
The relay device determines the type of the ATM information,
When the relay device determines that the ATM information is account information, the ATM information is transmitted to the account processor,
When the relay device determines that the ATM information is failure information indicating that a failure has occurred in the ATM, an information relay method is provided for transmitting the ATM information to a management terminal.
　本発明によれば、ＡＴＭと勘定系処理装置の間に設置された中継装置に用いられるプログラムであって、
　前記中継装置に、
　　前記ＡＴＭから前記勘定系処理装置に送信されたＡＴＭ情報を受信する機能と、
　　前記ＡＴＭ情報の種類を判断する機能と、
　　前記ＡＴＭ情報が勘定系情報であるときに、当該ＡＴＭ情報を前記勘定系処理装置に送信する機能と、
　　前記ＡＴＭ情報が前記ＡＴＭで障害が発生したことを示す障害情報であるときに、当該ＡＴＭ情報を管理端末に送信する機能と、
を持たせるプログラムが提供される。 According to the present invention, there is provided a program used in a relay device installed between an ATM and a bill processing device,
In the relay device,
A function of receiving ATM information transmitted from the ATM to the billing processor;
A function of determining the type of the ATM information;
A function of transmitting the ATM information to the account processor when the ATM information is account information;
A function of transmitting the ATM information to the management terminal when the ATM information is failure information indicating that a failure has occurred in the ATM;
A program for providing
　本発明によれば、管理端末は、ＡＴＭから送信された障害に関する情報を正確に把握することができる。 According to the present invention, the management terminal can accurately grasp the information related to the failure transmitted from the ATM.
　上述した目的、およびその他の目的、特徴および利点は、以下に述べる好適な実施の形態、およびそれに付随する以下の図面によってさらに明らかになる。 The above-described object and other objects, features, and advantages will be further clarified by a preferred embodiment described below and the following drawings attached thereto.
第１の実施形態に係るＡＴＭシステムの機能構成を示すブロック図である。It is a block diagram which shows the function structure of the ATM system which concerns on 1st Embodiment. 中継装置の機能構成を示すブロック図である。It is a block diagram which shows the function structure of a relay apparatus. 管理端末の機能構成を示すブロック図である。It is a block diagram which shows the function structure of a management terminal. 変換情報記憶部が記憶している情報の一例をテーブル形式で示す図である。It is a figure which shows an example of the information which the conversion information storage part has memorize | stored in a table format. ＡＴＭ詳細記憶部が記憶している情報の一例をテーブル形式で示す図である。It is a figure which shows an example of the information which the ATM detailed memory | storage part has memorize | stored in a table format. 中継装置が行う第１の処理を示すフローチャートである。It is a flowchart which shows the 1st process which a relay apparatus performs. 中継装置が行う第２の処理を示すフローチャートである。It is a flowchart which shows the 2nd process which a relay apparatus performs. 管理端末が行う処理を示すフローチャートである。It is a flowchart which shows the process which a management terminal performs. 第２の実施形態に係るＡＴＭシステムが有する管理端末の機能構成を示すブロック図である。It is a block diagram which shows the function structure of the management terminal which the ATM system which concerns on 2nd Embodiment has.
　以下、本発明の実施の形態について、図面を用いて説明する。尚、すべての図面において、同様な構成要素には同様の符号を付し、適宜説明を省略する。 Hereinafter, embodiments of the present invention will be described with reference to the drawings. In all the drawings, the same reference numerals are given to the same components, and the description will be omitted as appropriate.
（第１の実施形態）
　図１は、第１の実施形態に係るＡＴＭシステムの機能構成を示すブロック図である。このＡＴＭシステムは、金融機関で用いられるシステムであり、ＡＴＭ（Automatic Teller Machine）１００、勘定系処理装置２００、中継装置３００、及び管理端末４００を備えている。ＡＴＭ１００は、金融機関の複数の店舗にそれぞれ設置されている。勘定系処理装置２００は、ＡＴＭ１００で取り扱われる現金取引の詳細を管理している。中継装置３００は、ＡＴＭ１００と勘定系処理装置２００の間に設置されており、ＡＴＭ１００から勘定系処理装置２００に向けて送信されるＡＴＭ情報を中継する。ＡＴＭ情報の種類としては、ＡＴＭ１００での現金取引の詳細を示す勘定系情報と、ＡＴＭ１００で障害が起きたことを示す障害情報がある。中継装置３００は、ＡＴＭ情報が勘定系情報であった場合、勘定系処理装置２００にＡＴＭ情報を送信する。また中継装置３００は、ＡＴＭ情報が障害情報であった場合、管理端末４００にＡＴＭ情報を送信する。本実施形態において、中継装置３００は、管理端末４００にも勘定系情報を送信するが、勘定系処理装置２００には障害情報を送信しない。 (First embodiment)
FIG. 1 is a block diagram showing a functional configuration of the ATM system according to the first embodiment. This ATM system is a system used in a financial institution, and includes an ATM (Automatic Teller Machine) 100, a bill processing device 200, a relay device 300, and a management terminal 400. The ATM 100 is installed in each of a plurality of stores of financial institutions. The bill processing apparatus 200 manages details of cash transactions handled by the ATM 100. The relay device 300 is installed between the ATM 100 and the bill processing apparatus 200, and relays ATM information transmitted from the ATM 100 to the bill processing apparatus 200. As the types of ATM information, there are billing information indicating the details of cash transactions at the ATM 100 and failure information indicating that a failure has occurred at the ATM 100. When the ATM information is the billing information, the relay device 300 transmits the ATM information to the billing processing device 200. Further, when the ATM information is failure information, the relay device 300 transmits the ATM information to the management terminal 400. In the present embodiment, the relay device 300 transmits the account information to the management terminal 400, but does not transmit the failure information to the account processing device 200.
　勘定系処理装置２００は、例えば金融機関のデータセンタに設置される。また管理端末４００は、金融機関のコールセンターに設置され、受信した障害情報に基づいてＡＴＭ１００の障害状況を、例えばディスプレイに出力する。管理端末４００がコールセンターに設置されることにより、コールセンターの職員は、ＡＴＭ１００の横に設置されている連絡用の電話端末から連絡があったときに、そのＡＴＭ１００が現在どのような状態になっているかを簡単に把握することができる。ただし、管理端末４００は、コールセンターに加えてデータセンタにも設置されていても良い。この場合、複数の管理端末４００には、同一の情報が送信される。 The account processor 200 is installed in a data center of a financial institution, for example. The management terminal 400 is installed in a call center of a financial institution, and outputs the failure status of the ATM 100 on, for example, a display based on the received failure information. When the management terminal 400 is installed in the call center, when a call center employee is contacted by a telephone terminal for communication installed next to the ATM 100, what state the ATM 100 is currently in Can be easily grasped. However, the management terminal 400 may be installed in the data center in addition to the call center. In this case, the same information is transmitted to the plurality of management terminals 400.
　本実施形態において、金融システムは、複数のＡＴＭ１００を備えている。ＡＴＭ１００には、そのＡＴＭ１００を他のＡＴＭ１００から識別するＡＴＭ識別情報が付与されている。そしてＡＴＭ情報には、そのＡＴＭ情報の送信元となるＡＴＭ１００のＡＴＭ識別情報が含まれている。また、ＡＴＭ情報には、そのＡＴＭ情報が生成された時刻を示す時刻情報も含まれている。 In the present embodiment, the financial system includes a plurality of ATMs 100. ATM identification information for identifying the ATM 100 from other ATMs 100 is assigned to the ATM 100. The ATM information includes ATM identification information of the ATM 100 that is a transmission source of the ATM information. The ATM information also includes time information indicating the time when the ATM information was generated.
　なお、ＡＴＭ１００と中継装置３００の間の通信、中継装置３００と勘定系処理装置２００の間の通信、中継装置３００と管理端末４００の間の通信は、同一のプロトコル、具体的にはＴＣＰ／ＩＰ（Transmission Control Protocoｌ-Internet Protocol）を用いて行われる。 The communication between the ATM 100 and the relay device 300, the communication between the relay device 300 and the accounting system processing device 200, and the communication between the relay device 300 and the management terminal 400 are the same protocol, specifically TCP / IP. (Transmission Control Protocol-Internet Protocol).
　図２は、中継装置３００の機能構成を示すブロック図である。中継装置３００は、情報受信部３１０、情報判断部３２０、勘定系情報送信部３３０、及び障害情報送信部３４０を備えている。情報受信部３１０は、ＡＴＭ１００から勘定系処理装置２００に送信されたＡＴＭ情報を受信する。情報判断部３２０は、情報受信部３１０が受信したＡＴＭ情報の種類を判断する。勘定系情報送信部３３０は、情報判断部３２０がＡＴＭ情報を勘定系情報であると判断したときに、当該ＡＴＭ情報を勘定系処理装置２００に送信する。本実施形態において、情報判断部３２０は、勘定系情報を管理端末４００にも送信する。障害情報送信部３４０は、情報判断部３２０がＡＴＭ情報を障害情報であると判断したときに、当該ＡＴＭ情報を管理端末４００に送信する。管理端末４００は、障害情報を勘定系処理装置２００には送信しない。 FIG. 2 is a block diagram illustrating a functional configuration of the relay apparatus 300. The relay device 300 includes an information receiving unit 310, an information determining unit 320, a billing system information transmitting unit 330, and a failure information transmitting unit 340. The information receiving unit 310 receives ATM information transmitted from the ATM 100 to the bill processing apparatus 200. The information determination unit 320 determines the type of ATM information received by the information reception unit 310. The account information transmission unit 330 transmits the ATM information to the account processing apparatus 200 when the information determination unit 320 determines that the ATM information is account information. In the present embodiment, the information determination unit 320 also transmits account information to the management terminal 400. The failure information transmission unit 340 transmits the ATM information to the management terminal 400 when the information determination unit 320 determines that the ATM information is failure information. The management terminal 400 does not transmit the failure information to the bill processing apparatus 200.
　本実施形態において、中継装置３００はルール記憶部３２５を備えている。本実施形態において、ＡＴＭ情報の本文には、そのＡＴＭ情報の内容を示すコードが記載されている。ルール記憶部３２５は、そのコードが、ＡＴＭ情報のどの種類に対応しているかを示す情報を記憶している。 In the present embodiment, the relay device 300 includes a rule storage unit 325. In the present embodiment, a code indicating the contents of the ATM information is described in the text of the ATM information. The rule storage unit 325 stores information indicating which type of ATM information the code corresponds to.
　また本実施形態に係る中継装置３００は、応答要求部３５０を備えている。応答要求部３５０は、ＡＴＭ１００に応答を要求する応答要求情報を定期的に送信する。そして応答要求部３５０は、応答要求情報に対する応答がＡＴＭ１００から返ってこなかったときに、そのＡＴＭ１００のＡＴＭ識別情報を含む障害情報を生成し、障害情報送信部３４０を介して管理端末４００に送信する。 Also, the relay device 300 according to the present embodiment includes a response request unit 350. The response request unit 350 periodically transmits response request information for requesting a response from the ATM 100. Then, when a response to the response request information is not returned from the ATM 100, the response request unit 350 generates failure information including the ATM identification information of the ATM 100 and transmits the failure information to the management terminal 400 via the failure information transmission unit 340. .
　図３は、管理端末４００の機能構成を示すブロック図である。管理端末４００は、情報受信部４１０、履歴記憶部４１５、及び出力部４２０（勘定情報出力部及び詳細情報出力部）を備えている。情報受信部４１０は、中継装置３００から送信されてきたＡＴＭ情報を受信する。履歴記憶部４１５は、情報受信部４１０が受信したＡＴＭ情報を記憶する。履歴記憶部４１５が記憶しているＡＴＭ情報は、例えばログ情報として記憶される。出力部４２０は、情報受信部４１０がＡＴＭ情報として障害情報を受信したとき、受信した障害情報に含まれるＡＴＭ識別情報及び時刻情報と、履歴記憶部４１５が記憶している勘定系情報に含まれるＡＴＭ識別情報及び時刻情報に基づいて、履歴記憶部４１５が記憶しているＡＴＭ情報のうち、情報受信部４１０が受信した障害情報が示す障害が発生した時に行われていた取引を示す勘定系情報を特定して読み出す。そして出力部４２０は、読み出した勘定系情報をディスプレイ等に出力する。 FIG. 3 is a block diagram showing a functional configuration of the management terminal 400. The management terminal 400 includes an information receiving unit 410, a history storage unit 415, and an output unit 420 (account information output unit and detailed information output unit). The information receiving unit 410 receives ATM information transmitted from the relay device 300. The history storage unit 415 stores the ATM information received by the information receiving unit 410. The ATM information stored in the history storage unit 415 is stored as log information, for example. When the information receiving unit 410 receives failure information as ATM information, the output unit 420 is included in the ATM identification information and time information included in the received failure information, and the account information stored in the history storage unit 415. Based on the ATM identification information and time information, among the ATM information stored in the history storage unit 415, the account information indicating the transaction that was performed when the failure indicated by the failure information received by the information receiving unit 410 occurred Identify and read. Then, the output unit 420 outputs the read account information to a display or the like.
　また本実施形態では、管理端末４００は、変換情報記憶部４２２を有している。上記したように、ＡＴＭ情報の本文には、そのＡＴＭ情報の内容を示すコードが記載されている。変換情報記憶部４２２は、そのコードと、そのコードが意味する内容を示す文言（障害詳細情報）を互いに対応付けて記憶している。そして出力部４２０は、情報受信部４１０が受信した障害情報に含まれるコードに対応する文言、及び出力部４２０が履歴記憶部４１５から読み出した勘定系情報に含まれるコードに対応する文言をそれぞれ読み出し、読み出した文言を、ディスプレイ等に出力する。 In the present embodiment, the management terminal 400 includes a conversion information storage unit 422. As described above, in the text of the ATM information, a code indicating the content of the ATM information is described. The conversion information storage unit 422 stores the code and the wording (failure detailed information) indicating the content that the code means in association with each other. Then, the output unit 420 reads a word corresponding to the code included in the failure information received by the information receiving unit 410 and a word corresponding to the code included in the account information read by the output unit 420 from the history storage unit 415. The read word is output to a display or the like.
　また本実施形態では、管理端末４００は、ＡＴＭ詳細記憶部４２５を有している。ＡＴＭ詳細記憶部４２５は、ＡＴＭ識別情報と、そのＡＴＭ識別情報に対応するＡＴＭの詳細情報、例えば支店名などの設置場所を示す文言とを互いに対応づけて記憶している。そして出力部４２０は、情報受信部４１０が受信した障害情報に含まれるＡＴＭ識別情報に対応する文言をＡＴＭ詳細記憶部４２５から読み出し、読み出した文言を、ディスプレイ等に出力する。 In this embodiment, the management terminal 400 has an ATM detail storage unit 425. The ATM detail storage unit 425 stores ATM identification information and ATM detailed information corresponding to the ATM identification information, for example, a word indicating an installation location such as a branch name. Then, the output unit 420 reads a word corresponding to the ATM identification information included in the failure information received by the information receiving unit 410 from the ATM detail storage unit 425, and outputs the read word to a display or the like.
　なお、図２に示した中継装置３００及び図３に示した管理端末４００の各構成要素は、ハードウエア単位の構成ではなく、機能単位のブロックを示している。中継装置３００及び管理端末４００の各構成要素は、任意のコンピュータのＣＰＵ、メモリ、メモリにロードされた本図の構成要素を実現するプログラム、そのプログラムを格納するハードディスクなどの記憶ユニット、ネットワーク接続用インタフェースを中心にハードウエアとソフトウエアの任意の組合せによって実現される。そして、その実現方法、装置には様々な変形例がある。 Note that each component of the relay apparatus 300 shown in FIG. 2 and the management terminal 400 shown in FIG. 3 is not a hardware unit configuration but a functional unit block. Each component of the relay device 300 and the management terminal 400 includes an arbitrary computer CPU, memory, a program for realizing the components shown in the figure loaded in the memory, a storage unit such as a hard disk for storing the program, and a network connection It is realized by any combination of hardware and software centering on the interface. There are various modifications of the implementation method and apparatus.
　図４は、変換情報記憶部４２２が記憶している情報の一例をテーブル形式で示す図である。本図に示すテーブルは、障害情報に対応しており、その障害情報のコードと、そのコードが示す障害内容の文言とを、互いに対応付けて記憶している。 FIG. 4 is a diagram illustrating an example of information stored in the conversion information storage unit 422 in a table format. The table shown in this figure corresponds to the failure information, and stores the code of the failure information and the wording of the failure content indicated by the code in association with each other.
　図５は、ＡＴＭ詳細記憶部４２５が記憶している情報の一例をテーブル形式で示す図である。ＡＴＭ識別情報は、支店コードと、その支店内におけるＡＴＭの機番を含んでいる。そして本図に示す例において、ＡＴＭ詳細記憶部４２５は、支店コードと、その支店コードが示す支店名とを、互いに対応付けて記憶している。ただしＡＴＭ詳細記憶部４２５は、さらに他の情報を記憶していても良い。 FIG. 5 is a diagram illustrating an example of information stored in the ATM detail storage unit 425 in a table format. The ATM identification information includes a branch code and an ATM machine number in the branch. In the example shown in the figure, the ATM detail storage unit 425 stores a branch code and a branch name indicated by the branch code in association with each other. However, the ATM detail storage unit 425 may further store other information.
　図６は、中継装置３００が行う第１の処理を示すフローチャートである。本図に示す処理は、中継装置３００がＡＴＭ情報を受信したときの動作を示している。 FIG. 6 is a flowchart showing a first process performed by the relay device 300. The processing shown in this figure shows the operation when the relay device 300 receives ATM information.
　中継装置３００の情報受信部３１０がＡＴＭ情報を受信する（ステップＳ１０）と、情報判断部３２０は、そのＡＴＭ情報が勘定系情報であるか障害情報であるかを判断する。この判断は、ＡＴＭ情報に含まれるコードを用いて判断することができる（ステップＳ２０）。受信した情報が勘定系情報であった場合（ステップＳ３０：Ｙｅｓ）、勘定系情報送信部３３０は、受信したＡＴＭ情報を勘定系処理装置２００及び管理端末４００に送信する（ステップＳ４０）。また受信した情報が障害情報であった場合（ステップＳ３０：ＮＯ）、障害情報送信部３４０は、受信したＡＴＭ情報を管理端末４００に送信する（ステップＳ５０）。 When the information receiving unit 310 of the relay device 300 receives the ATM information (step S10), the information determining unit 320 determines whether the ATM information is account information or failure information. This determination can be made using a code included in the ATM information (step S20). When the received information is account information (step S30: Yes), the account information transmission unit 330 transmits the received ATM information to the account processor 200 and the management terminal 400 (step S40). When the received information is failure information (step S30: NO), the failure information transmission unit 340 transmits the received ATM information to the management terminal 400 (step S50).
　図７は、中継装置３００が行う第２の処理を示すフローチャートである。本図に示す処理は、中継装置３００が、ＡＴＭ１００が応答不能であるか否かを判断するための処理であり、全てのＡＴＭ１００に対して行っている。 FIG. 7 is a flowchart showing a second process performed by the relay device 300. The processing shown in this figure is processing for determining whether or not the ATM 100 is unresponsive to the relay device 300, and is performed for all ATMs 100.
　中継装置３００の応答要求部３５０は、定期的に、ＡＴＭ１００に応答要求を送信する（ステップＳ１１０）。そして一定時間内に応答が無かった場合（ステップＳ１２０：Ｎｏ）、ＡＴＭ情報としての障害情報を生成して管理端末４００に送信する（ステップＳ１３０）。ここで生成される障害情報は、ＡＴＭ１００が応答不能であることを示している。 The response request unit 350 of the relay device 300 periodically transmits a response request to the ATM 100 (step S110). If there is no response within a predetermined time (step S120: No), fault information as ATM information is generated and transmitted to the management terminal 400 (step S130). The failure information generated here indicates that the ATM 100 cannot respond.
　図８は、管理端末４００が行う処理を示すフローチャートである。管理端末４００の情報受信部４１０は、中継装置３００からＡＴＭ情報を受信する（ステップＳ２１０）と、受信したＡＴＭ情報を履歴記憶部４１５に記憶させる（ステップＳ２２０）。また情報受信部４１０は、受信したＡＴＭ情報に含まれるコードを用いて、そのＡＴＭ情報が障害情報であるか否かを判断する（ステップＳ２３０）。受信したＡＴＭ情報が障害情報であった場合（ステップＳ２３０：Ｙｅｓ）、情報受信部４１０は、履歴記憶部４１５に、そのＡＴＭ１００に障害が発生していることを示す情報を記憶させた上で、出力部４２０にＡＴＭ情報を出力する。出力部４２０は、以下の処理を行う。 FIG. 8 is a flowchart showing processing performed by the management terminal 400. When receiving the ATM information from the relay device 300 (Step S210), the information receiving unit 410 of the management terminal 400 stores the received ATM information in the history storage unit 415 (Step S220). In addition, the information receiving unit 410 determines whether or not the ATM information is failure information by using a code included in the received ATM information (step S230). When the received ATM information is failure information (step S230: Yes), the information reception unit 410 stores information indicating that a failure has occurred in the ATM 100 in the history storage unit 415. The ATM information is output to the output unit 420. The output unit 420 performs the following processing.
　まず出力部４２０は、変換情報記憶部４２２から、受信したＡＴＭ情報に含まれるコードに対応する文言（障害詳細情報）を読み出す（ステップＳ２４０）。また出力部４２０は、受信したＡＴＭ情報に含まれるＡＴＭ識別情報に対応するＡＴＭ詳細情報（例えば支店名）を、ＡＴＭ詳細記憶部４２５から読み出す（ステップＳ２５０）。また出力部４２０は、履歴記憶部４１５から、受信したＡＴＭ情報に含まれるＡＴＭ識別情報と同一のＡＴＭ識別情報を含んでおり、かつ、受信したＡＴＭ情報の直前に送信された勘定系情報を読み出す（ステップＳ２６０）。そして出力部４２０は、ステップＳ２４０～Ｓ２６０で読み出した情報を、ディスプレイ等に出力する（ステップＳ２７０）。 First, the output unit 420 reads the wording (failure detailed information) corresponding to the code included in the received ATM information from the conversion information storage unit 422 (step S240). The output unit 420 reads ATM detailed information (for example, a branch name) corresponding to the ATM identification information included in the received ATM information from the ATM detailed storage unit 425 (step S250). Further, the output unit 420 reads from the history storage unit 415 the account system information that includes the same ATM identification information as the ATM identification information included in the received ATM information and is transmitted immediately before the received ATM information. (Step S260). Then, the output unit 420 outputs the information read in steps S240 to S260 to a display or the like (step S270).
　なお、ＡＴＭ１００は、障害が回復した場合、障害が回復した旨を示す障害回復情報を、ＡＴＭ情報として中継装置３００に送信する。中継装置３００は、障害回復情報を管理端末４００にのみ送信する。管理端末４００は、受信した障害回復情報に基づいて履歴記憶部４１５を更新し、そのＡＴＭ１００には障害が無いことを示すようにする。 Note that, when the failure is recovered, the ATM 100 transmits failure recovery information indicating that the failure has been recovered to the relay device 300 as ATM information. The relay apparatus 300 transmits failure recovery information only to the management terminal 400. The management terminal 400 updates the history storage unit 415 based on the received failure recovery information so as to indicate that the ATM 100 has no failure.
　次に、本実施形態の作用及び効果について説明する。本実施形態によれば、中継装置３００は、ＡＴＭ１００と勘定系処理装置２００の間に設置されており、ＡＴＭ１００から送信されてきた障害情報を、そのまま中継装置３００に送信している。従って、ＡＴＭ１００から送信された障害情報を正確に把握することができる。 Next, functions and effects of this embodiment will be described. According to the present embodiment, the relay device 300 is installed between the ATM 100 and the accounting system processing device 200 and transmits the failure information transmitted from the ATM 100 to the relay device 300 as it is. Therefore, the fault information transmitted from the ATM 100 can be accurately grasped.
　また中継装置３００は、障害情報を勘定系処理装置２００には送信しない。従って、勘定系処理装置２００に加わる負荷を小さくすることができる。 Further, the relay device 300 does not transmit the failure information to the accounting system processing device 200. Therefore, the load applied to the bill processing apparatus 200 can be reduced.
　また中継装置３００は、管理端末４００に勘定系情報も送信している。そして管理端末４００は、中継装置３００から送信されてきた勘定系情報を履歴記憶部４１５に記憶している。従って、管理端末４００は、中継装置３００を介してＡＴＭ１００から障害情報が送信されてきた場合、その障害情報に関連する取引を示す勘定系情報を履歴記憶部４１５から読み出してディスプレイ等に出力することができる。従って、管理端末４００の使用者（例えばコールセンターの対応係）は、障害情報が送信されてきた場合、どのような取引が行われていたかを直ぐに把握することができる。 In addition, the relay device 300 also transmits account information to the management terminal 400. The management terminal 400 stores the account information transmitted from the relay device 300 in the history storage unit 415. Therefore, when the failure information is transmitted from the ATM 100 via the relay device 300, the management terminal 400 reads the account information indicating the transaction related to the failure information from the history storage unit 415 and outputs it to a display or the like. Can do. Therefore, the user of the management terminal 400 (for example, a call center correspondence person) can immediately know what kind of transaction has been performed when the failure information is transmitted.
　また中継装置３００は、ＡＴＭ１００が応答可能であるかを定期的にチェックし、応答不能である場合に、障害情報を生成して管理端末４００に送信している。従って、ＡＴＭ１００が通信障害などにより応答不能である場合においても、管理端末４００はそのＡＴＭ１００に障害が発生していることを把握できる。 Also, the relay device 300 periodically checks whether the ATM 100 can respond, and when it cannot respond, it generates failure information and transmits it to the management terminal 400. Therefore, even when the ATM 100 cannot respond due to a communication failure or the like, the management terminal 400 can grasp that the ATM 100 has a failure.
（第２の実施形態）
　図９は、第２の実施形態に係るＡＴＭシステムが有する管理端末４００の機能構成を示すブロック図である。本図に示す管理端末４００は、検索入力部４３０を備えている点を除いて、第１の実施形態に係る管理端末４００と同様である。 (Second Embodiment)
FIG. 9 is a block diagram illustrating a functional configuration of the management terminal 400 included in the ATM system according to the second embodiment. The management terminal 400 shown in the figure is the same as the management terminal 400 according to the first embodiment except that the search input unit 430 is provided.
　本実施形態において、履歴記憶部４１５は、ＡＴＭ１００別に、そのＡＴＭ１００が障害中であるか否かを示す情報を記憶している。すなわち履歴記憶部４１５は、障害情報を受信した後、障害回復情報を受信していないＡＴＭ１００を、障害中であることを示すフラグに対応付けている。 In this embodiment, the history storage unit 415 stores, for each ATM 100, information indicating whether or not the ATM 100 is in failure. In other words, after receiving the failure information, the history storage unit 415 associates the ATM 100 that has not received the failure recovery information with a flag indicating that there is a failure.
　そして検索入力部４３０は、管理端末４００の使用者から、履歴記憶部４１５が記憶しているＡＴＭの検索条件を取得する。検索条件は、例えば、支店名、機番、及び端末状態（障害中であるか稼働中であるか）の少なくとも一つである。 Then, the search input unit 430 acquires the ATM search conditions stored in the history storage unit 415 from the user of the management terminal 400. The search condition is, for example, at least one of a branch name, a machine number, and a terminal state (whether it is faulty or operating).
　本実施形態によっても、第１の実施形態と同様の効果を得ることができる。また管理端末４００の使用者は、勘定系処理装置２００に負荷を加えることなく、任意のＡＴＭ１００の状況を把握することができる。 Also in this embodiment, the same effect as that of the first embodiment can be obtained. Further, the user of the management terminal 400 can grasp the situation of an arbitrary ATM 100 without applying a load to the bill processing apparatus 200.
　以上、図面を参照して本発明の実施形態について述べたが、これらは本発明の例示であり、上記以外の様々な構成を採用することもできる。 As described above, the embodiments of the present invention have been described with reference to the drawings. However, these are exemplifications of the present invention, and various configurations other than the above can be adopted.
　この出願は、２０１１年１月５日に出願された日本出願特願２０１１－０００６９７号を基礎とする優先権を主張し、その開示の全てをここに取り込む。 This application claims priority based on Japanese Patent Application No. 2011-000697 filed on January 5, 2011, the entire disclosure of which is incorporated herein.

Claims (12)

  1. 　ＡＴＭ（Automatic Teller Machine）と勘定系処理装置の間に設置された中継装置であって、
    　前記ＡＴＭから前記勘定系処理装置に送信されたＡＴＭ情報を受信する情報受信手段と、
    　前記ＡＴＭ情報の種類を判断する情報判断手段と、
    　前記情報判断手段が、前記ＡＴＭ情報が勘定系情報であると判断したときに、当該ＡＴＭ情報を前記勘定系処理装置に送信する勘定系情報送信手段と、
    　前記情報判断手段が、前記ＡＴＭ情報が前記ＡＴＭで障害が発生したことを示す障害情報であると判断したときに、当該ＡＴＭ情報を管理端末に送信する障害情報送信手段と、
    を備える中継装置。     A relay device installed between an ATM (Automatic Teller Machine) and a bill processing unit,
    Information receiving means for receiving ATM information transmitted from the ATM to the billing processor;
    Information determining means for determining the type of the ATM information;
    Account information transmission means for transmitting the ATM information to the account processing device when the information determination means determines that the ATM information is account information;
    A failure information transmitting unit that transmits the ATM information to a management terminal when the information determining unit determines that the ATM information is failure information indicating that a failure has occurred in the ATM;
    A relay device comprising:
  2. 　請求項１に記載の中継装置において、
    　前記勘定系情報送信手段は、前記勘定系情報を前記管理端末にも送信する中継装置。     The relay device according to claim 1,
    The account information transmitting means is a relay device that transmits the account information to the management terminal.
  3. 　請求項１又は２に記載の中継装置において、
    　前記障害情報送信手段は、前記障害情報を前記勘定系処理装置には送信しない中継装置。     In the relay device according to claim 1 or 2,
    The failure information transmitting means is a relay device that does not transmit the failure information to the accounting system processing device.
  4. 　請求項１～３のいずれか一つに記載の中継装置において、
    　前記ＡＴＭと前記勘定系処理装置の間の通信は、ＴＣＰ／ＩＰを用いて行われる中継装置。     The relay device according to any one of claims 1 to 3,
    Communication between the ATM and the accounting processor is a relay device that uses TCP / IP.
  5. 　請求項１～４のいずれか一項に記載の中継装置において、
    　前記ＡＴＭに応答を要求する応答要求情報を定期的に送信し、前記応答要求情報に対する応答が前記ＡＴＭから返ってこなかったときに、前記障害情報を生成し、前記障害情報送信手段に前記障害情報を前記管理端末に向けて送信させる応答要求手段をさらに備える中継装置。     The relay device according to any one of claims 1 to 4,
    Response request information for requesting a response to the ATM is periodically transmitted, and when the response to the response request information is not returned from the ATM, the failure information is generated, and the failure information is transmitted to the failure information transmitting means. A relay device further comprising response requesting means for transmitting the message to the management terminal.
  6. 　請求項１～５のいずれか一項に記載の中継装置において、
    　前記障害情報送信手段は、複数の前記管理端末それぞれに前記障害情報を送信する中継装置。     The relay device according to any one of claims 1 to 5,
    The failure information transmission means is a relay device that transmits the failure information to each of the plurality of management terminals.
  7. 　ＡＴＭ（Automatic Teller Machine）と、
    　前記ＡＴＭと通信する勘定系処理装置と、
    　前記ＡＴＭと前記勘定系処理装置の間に設置された中継装置と、
    　前記中継装置と通信する管理端末と、
    を備え、
    　前記中継装置は、
    　　前記ＡＴＭから前記勘定系処理装置に送信されたＡＴＭ情報を受信する情報受信手段と、
    　　前記ＡＴＭ情報の種類を判断する情報判断手段と、
    　　前記情報判断手段が、前記ＡＴＭ情報が勘定系情報であると判断したときに、当該ＡＴＭ情報を前記勘定系処理装置に送信する勘定系情報送信手段と、
    　　前記情報判断手段が、前記ＡＴＭ情報が前記ＡＴＭで障害が発生したことを示す障害情報であると判断したときに、前記ＡＴＭ情報を前記管理端末に送信する障害情報送信手段と、
    を備えるＡＴＭシステム。     ATM (Automatic Teller Machine)
    A bill processing device that communicates with the ATM;
    A relay device installed between the ATM and the bill processing device;
    A management terminal that communicates with the relay device;
    With
    The relay device is
    Information receiving means for receiving ATM information transmitted from the ATM to the billing processor;
    Information determining means for determining the type of the ATM information;
    Account information transmission means for transmitting the ATM information to the account processing device when the information determination means determines that the ATM information is account information;
    Failure information transmitting means for transmitting the ATM information to the management terminal when the information determining means determines that the ATM information is failure information indicating that a failure has occurred in the ATM;
    ATM system with
  8. 　請求項７に記載のＡＴＭシステムにおいて、
    　前記ＡＴＭ情報は、前記ＡＴＭ情報が生成された時刻を示す時刻情報を含んでおり、
    　前記中継装置の前記勘定系情報送信手段は、前記勘定系情報を前記管理端末にも送信し、
    　前記管理端末は、
    　　前記勘定系情報を記憶する履歴記憶手段と、
    　　前記障害情報を受信したときに、前記時刻情報によって前記障害情報に対応すると判断される前記勘定系情報を前記履歴記憶手段から読み出して出力する勘定系情報出力手段を備えるＡＴＭシステム。     The ATM system according to claim 7,
    The ATM information includes time information indicating a time when the ATM information is generated,
    The account information transmitting means of the relay device transmits the account information to the management terminal;
    The management terminal
    History storage means for storing the account information,
    An ATM system comprising account information output means for reading out and outputting the account information determined to correspond to the error information based on the time information when the failure information is received.
  9. 　請求項７又は８に記載のＡＴＭシステムにおいて、
    　前記ＡＴＭ情報は、前記ＡＴＭを他のＡＴＭから識別するＡＴＭ識別情報を含んでおり、
    　前記管理端末は、
    　　複数の前記ＡＴＭごとに、前記ＡＴＭ識別情報と当該ＡＴＭの詳細情報を互いに対応付けて記憶する変換情報記憶手段と、
    　　受信した前記ＡＴＭ情報に含まれている前記ＡＴＭ識別情報に対応する前記詳細情報を前記変換情報記憶手段から読み出して出力する詳細情報出力手段と、
    を備えるＡＴＭシステム。     In the ATM system according to claim 7 or 8,
    The ATM information includes ATM identification information for identifying the ATM from other ATMs,
    The management terminal
    Conversion information storage means for storing the ATM identification information and the detailed information of the ATM in association with each other for each of the plurality of ATMs;
    Detailed information output means for reading out and outputting the detailed information corresponding to the ATM identification information included in the received ATM information from the conversion information storage means;
    ATM system with
  10. 　請求項７～９のいずれか一項に記載のＡＴＭシステムにおいて、
    　前記管理端末は、コールセンターに設置されているＡＴＭシステム。     In the ATM system according to any one of claims 7 to 9,
    The management terminal is an ATM system installed in a call center.
  11. 　ＡＴＭ（Automatic Teller Machine）と勘定系処理装置の間に設置された中継装置を用いて情報を中継する情報中継方法であって、
    　前記ＡＴＭから前記勘定系処理装置に送信されたＡＴＭ情報を、前記ＡＴＭと前記勘定系処理装置の間に設置された中継装置が受信し、
    　前記中継装置が、前記ＡＴＭ情報の種類を判断し、
    　前記中継装置が、前記ＡＴＭ情報が勘定系情報であると判断したときに、当該ＡＴＭ情報を前記勘定系処理装置に送信し、
    　前記中継装置が、前記ＡＴＭ情報が前記ＡＴＭで障害が発生したことを示す障害情報であると判断したときに、当該ＡＴＭ情報を管理端末に送信する情報中継方法。     An information relay method for relaying information using a relay device installed between an ATM (Automatic Teller Machine) and an accounting system processing device,
    The ATM information transmitted from the ATM to the accounting system processing device is received by a relay device installed between the ATM and the accounting system processing device,
    The relay device determines the type of the ATM information,
    When the relay device determines that the ATM information is account information, the ATM information is transmitted to the account processor,
    An information relay method for transmitting the ATM information to a management terminal when the relay device determines that the ATM information is failure information indicating that a failure has occurred in the ATM.
  12. 　ＡＴＭ（Automatic Teller Machine）と勘定系処理装置の間に設置された中継装置に用いられるプログラムであって、
    　前記中継装置に、
    　　前記ＡＴＭから前記勘定系処理装置に送信されたＡＴＭ情報を受信する機能と、
    　　前記ＡＴＭ情報の種類を判断する機能と、
    　　前記ＡＴＭ情報が勘定系情報であるときに、当該ＡＴＭ情報を前記勘定系処理装置に送信する機能と、
    　　前記ＡＴＭ情報が前記ＡＴＭで障害が発生したことを示す障害情報であるときに、当該ＡＴＭ情報を管理端末に送信する機能と、
    を持たせるプログラム。     A program used for a relay device installed between an ATM (Automatic Teller Machine) and a bill processing device,
    In the relay device,
    A function of receiving ATM information transmitted from the ATM to the billing processor;
    A function of determining the type of the ATM information;
    A function of transmitting the ATM information to the account processor when the ATM information is account information;
    A function of transmitting the ATM information to the management terminal when the ATM information is failure information indicating that a failure has occurred in the ATM;
    A program to give
PCT/JP2011/007232 2011-01-05 2011-12-22 Relay device, atm system, information relay method, and program WO2012093457A1 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
CN201180063728.3A CN103329155B (en) 2011-01-05 2011-12-22 Relay, ATM system, information trunking method and program
JP2012551758A JP5979719B2 (en) 2011-01-05 2011-12-22 ATM system and method

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2011-000697 2011-01-05
JP2011000697 2011-01-05

Publications (1)

Publication Number Publication Date
WO2012093457A1 true WO2012093457A1 (en) 2012-07-12

Family

ID=46457326

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/JP2011/007232 WO2012093457A1 (en) 2011-01-05 2011-12-22 Relay device, atm system, information relay method, and program

Country Status (4)

Country Link
JP (1) JP5979719B2 (en)
CN (1) CN103329155B (en)
TW (1) TWI606413B (en)
WO (1) WO2012093457A1 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2014222415A (en) * 2013-05-13 2014-11-27 富士通フロンテック株式会社 Monitoring device

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2018005385A (en) * 2016-06-29 2018-01-11 グローリー株式会社 Currency processing system
CN112491903B (en) * 2020-11-30 2022-10-18 中国银行股份有限公司 Account checking method, device and system among multiple systems

Citations (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH03219389A (en) * 1990-01-25 1991-09-26 Nippon Denki Computer Syst Kk Monitoring system for automatic teller machine
JPH0973576A (en) * 1995-09-04 1997-03-18 Fujitsu Ltd Fault monitoring system
JPH10232963A (en) * 1997-02-20 1998-09-02 Oki Software Okayama:Kk Trouble monitor system
JPH10241016A (en) * 1997-03-03 1998-09-11 Oki Electric Ind Co Ltd Transaction continuation processing method against money dispensing transaction fault in automatic teller machine
JP2003256649A (en) * 2002-03-04 2003-09-12 Nippon Atm Kk Atm monitoring method and atm operation monitoring system for multiple financial institutes through communication network
JP2003323661A (en) * 2002-05-01 2003-11-14 Fujitsu Ltd Automatic teller system and machine
JP2004078900A (en) * 2002-06-17 2004-03-11 Fujitsu Ltd Remote maintenance system, remote maintenance method, and remote maintenance device
JP2006092141A (en) * 2004-09-22 2006-04-06 Oki Electric Ind Co Ltd Remote maintenance system
JP2007323198A (en) * 2006-05-30 2007-12-13 Fujitsu Ltd Maintenance-dispatching management program, maintenance-dispatching management device, and maintenance-dispatching management method
JP2010239494A (en) * 2009-03-31 2010-10-21 Nec Corp Gateway system
JP2011215790A (en) * 2010-03-31 2011-10-27 Sogo Keibi Hosho Co Ltd Atm operation management system

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7093750B1 (en) * 2002-11-25 2006-08-22 Diebold Self-Service Systems, Division Of Diebold, Incorporated Cash dispensing automated banking machine diagnostic system and method

Patent Citations (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH03219389A (en) * 1990-01-25 1991-09-26 Nippon Denki Computer Syst Kk Monitoring system for automatic teller machine
JPH0973576A (en) * 1995-09-04 1997-03-18 Fujitsu Ltd Fault monitoring system
JPH10232963A (en) * 1997-02-20 1998-09-02 Oki Software Okayama:Kk Trouble monitor system
JPH10241016A (en) * 1997-03-03 1998-09-11 Oki Electric Ind Co Ltd Transaction continuation processing method against money dispensing transaction fault in automatic teller machine
JP2003256649A (en) * 2002-03-04 2003-09-12 Nippon Atm Kk Atm monitoring method and atm operation monitoring system for multiple financial institutes through communication network
JP2003323661A (en) * 2002-05-01 2003-11-14 Fujitsu Ltd Automatic teller system and machine
JP2004078900A (en) * 2002-06-17 2004-03-11 Fujitsu Ltd Remote maintenance system, remote maintenance method, and remote maintenance device
JP2006092141A (en) * 2004-09-22 2006-04-06 Oki Electric Ind Co Ltd Remote maintenance system
JP2007323198A (en) * 2006-05-30 2007-12-13 Fujitsu Ltd Maintenance-dispatching management program, maintenance-dispatching management device, and maintenance-dispatching management method
JP2010239494A (en) * 2009-03-31 2010-10-21 Nec Corp Gateway system
JP2011215790A (en) * 2010-03-31 2011-10-27 Sogo Keibi Hosho Co Ltd Atm operation management system

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2014222415A (en) * 2013-05-13 2014-11-27 富士通フロンテック株式会社 Monitoring device

Also Published As

Publication number Publication date
TWI606413B (en) 2017-11-21
JP5979719B2 (en) 2016-08-31
CN103329155B (en) 2017-08-25
JPWO2012093457A1 (en) 2014-06-09
TW201237796A (en) 2012-09-16
CN103329155A (en) 2013-09-25

Similar Documents

Publication Publication Date Title
CN111176873B (en) Automatic micro-service offline method and device, computer equipment and storage medium
CN105939201A (en) Method and device for checking state of server
JP2019500680A (en) Data processing method and apparatus
KR101453454B1 (en) Integrated push service system and using method thereof
JP5979719B2 (en) ATM system and method
KR101270760B1 (en) System and method of managing automatic withdrawal
CN108306815A (en) A kind of method, apparatus, equipment and computer readable storage medium obtaining message
JP4144227B2 (en) Monitoring device and monitoring method
JP2013145426A (en) Failure detection system, failure detection method, program and automatic transaction device
US8640143B2 (en) Method and system for providing preemptive response routing
CN110276579A (en) A kind of stranded piece processing method, device, equipment and storage medium
CN115348338B (en) Inter-system message exception handling method and device and related equipment
CN114710403B (en) Data scheduling method, device, equipment, medium and program product
CN113157615B (en) Service bus communication method, electronic equipment and computer storage medium
JP2018152712A (en) Client device with communication connection confirmation processing function
JP6207710B1 (en) Transfer control device, transfer control method, and program
JP2011008679A (en) Funds transfer processing server
JP6157797B1 (en) Communications system
JP2006268193A (en) Management system, management center, and management method
JP2018078482A (en) Transfer device, transfer method, and program
CN116614345A (en) Communication method, application system, storage medium and program product
CN116112197A (en) Authentication information transmission method, authentication information transmission system, storage medium, and apparatus
CN114553578A (en) Message queue abnormity detection method and device, electronic equipment and storage medium
JP4666512B2 (en) COMMUNICATION DEVICE, COMMUNICATION SYSTEM, COMMUNICATION METHOD, AND PROGRAM
CN112288416A (en) Fault processing method, device and system, electronic equipment and storage medium

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 11855085

Country of ref document: EP

Kind code of ref document: A1

ENP Entry into the national phase

Ref document number: 2012551758

Country of ref document: JP

Kind code of ref document: A

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 11855085

Country of ref document: EP

Kind code of ref document: A1