WO1998000786A1 - Systeme de gestion de la charge de travail - Google Patents

Systeme de gestion de la charge de travail Download PDF

Info

Publication number
WO1998000786A1
WO1998000786A1 PCT/JP1996/001818 JP9601818W WO9800786A1 WO 1998000786 A1 WO1998000786 A1 WO 1998000786A1 JP 9601818 W JP9601818 W JP 9601818W WO 9800786 A1 WO9800786 A1 WO 9800786A1
Authority
WO
WIPO (PCT)
Prior art keywords
information
user
processing
definition
circulation
Prior art date
Application number
PCT/JP1996/001818
Other languages
English (en)
Japanese (ja)
Inventor
Hiroko Nishimura
Hiroshi Majima
Kazuhiro Suga
Syunsuke Akifuji
Original Assignee
Hitachi, Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Hitachi, Ltd. filed Critical Hitachi, Ltd.
Priority to PCT/JP1996/001818 priority Critical patent/WO1998000786A1/fr
Publication of WO1998000786A1 publication Critical patent/WO1998000786A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols

Definitions

  • FIG. 2 is a task-related diagram in the management server according to the first embodiment of the present invention.
  • FIG. 7 is a table configuration diagram of job definition information according to the first embodiment of the present invention.
  • FIG. 10 is a table / layout diagram of the mouth definition information of the first embodiment of the present invention.
  • FIG. 11 is a table configuration diagram of the circulation control information according to the first embodiment of the present invention.
  • FIG. 14 is a flowchart showing the selection of a candidate for a processing of an organization role performed by the reference document management unit according to the first embodiment of the present invention.
  • FIG. 15 is a table configuration diagram of user-defined information according to the second embodiment of the present invention.
  • FIG. 17 is a table configuration diagram of roll definition information according to the fourth embodiment of the present invention.
  • FIG. 18 is a table configuration diagram of role definition information according to the fifth embodiment of the present invention. BEST MODE FOR CARRYING OUT THE INVENTION
  • the administrator of the management server (100) can edit / delete / edit the organization settings (180) managed by the management server (100). 13P definition (150) described later, role definition (160) described later, Create user definition (170) Z Delete Z Edit is possible.
  • the practitioner can create and circulate a new circulation (140) or process the circulation document (140) distributed to him.
  • Network control unit (2) Controls communication with the management server (100) via the network (130).
  • '' Display device (270) Displays information obtained from the management server definition management unit (230) to the user through the display device (270).
  • User definition (170) Defines the operational authority of the user that can be assigned to perform the tasks defined on the management server.
  • BP is an abbreviation of business process, and describes the order of processing (circulation route etc.) to be performed on the K document (140).
  • 'Input / output control unit (330) Accepts input from the user through the input device (260), issues an inquiry request to the circulation document management unit (310) and the continuous server definition management unit (320), and obtains information. Is displayed to the user through the display device (270).
  • Roll tray (430) A tray provided for each roll.
  • operational support ICHIBA definition management unit (320) requests by Uni creating a roll bets Rei (4 30) corresponding to the new role for circulation document management unit (310).
  • the circulation control processing of the circulation document (140) performed by the circulation document management unit (310) is described in the circulation K document (140) in the management tray (410) in the BP definition (150). Control based on “next processing information”.
  • the “next processing information” described in the BP definition (150) includes “next processing person” and “next processing person selection type J. It is described in the BP definition (150). If a user is specified for the "Next person in charge", the document is stored in the user tray (420) of the specified user. If a role is specified, the document is stored in the specified mouth tray (430).
  • processing is performed according to "Selection type of next person in charge” described in BP definition (150). Select a user to perform the operation and store the document in the selected user's user tray (420).
  • FIG. 5 is, u work off Roshisute is a conceptual diagram showing an example of the system information of the tissue used in the first embodiment of the work flow system according to the present invention
  • work performed by a system is performed based on organizational information, such as its system and job system, rather than individuals.
  • the department name (620) stores the names of the departments of the organizations to which the users “General Affairs Department”, “General Affairs Section”, “Work Labor Section” and “Housing Section” belong
  • the subordinate department information pointer (630) stores Information indicating the location of the department information definition table that stores information on the organizations belonging to that department is stored. NULL expresses that there is no department that belongs to the department in the hierarchical structure:
  • FIG. 8 is an example relating to a management server definition management unit used in one embodiment of a desktop client system according to the present invention, and user-defined information stored in the operation server definition management unit.
  • the management server definition management section (230) stores a unique user identifier (810) for each user who uses the work flow system, a user name (820) corresponding to each user identifier, and a user name.
  • the type (830) is stored.
  • the user type (830) stores the user authority of the “management server administrator” and other “general users” that manage user definitions.
  • the operation server definition management section (320) stores the server authority.
  • FIG. 9 shows the management system definition management unit (230) used in the first embodiment of the workflow system according to the present invention, and the user organizational definition information stored in the operation server definition management unit (320). This is an example.
  • the user job system definition information includes the department information identifier (910) defined for the department that uses the workflow system, and the user name (940) of the user assigned to that department.
  • the user identifier (930) has the information of the organization identifier (920) corresponding to the organization of the user in the department indicated by the department information identifier (910). For example, if the same user is assigned to a plurality of departments, the department assigned to the same user is defined for each department and each M-skilled job system. Considering the applicability of the user's affiliation department and the circulars when the job system is changed (140), the circulars that could not be processed : (140) were processed by p [! Now you can do it and vice versa! The range of m that can be picked up so far Circular circulation of documents becomes impossible.
  • the information of the updated part is expanded in (110). From this expanded information, each operation server is sent via the operation server definition management section (320) of the workflow system.
  • the information is stored in (110) to centrally manage the information related to the user and job system.
  • FIG. 10 is an example of organization role definition information stored in the operation server definition management unit (320) used in one embodiment of the workflow system according to the present invention.
  • the organization role definition information includes a unique identifier (1010) in the workflow system for identifying the role, a row / record name (1020) defined by the user, and the name of the department serving as a process assistant for the role.
  • the department information identifier (1030), the organization identifier (1 (M0), and the organization scope specification (1050) have the u organization scope specification (1050) that defines the scope of the organization to be rolled.
  • Designated job system “Designated job system or more”, or “Designated job system or less”, if “Designated job system” is set in the BS designation (1050), Department information identifier identified by role-(1030) Other parts 3 ⁇ 4 report identifier F position department 6 stored part information identifier to search using information department information constant 3 ⁇ 4 Te one table shown in FIG. (10 0)
  • search is performed using the unit information identifier (1030) stored in the role or the information in the unit information definition table shown in Fig. 6.
  • the department identifier (1040) that belongs to the department indicated by one of the department information identifiers (1030) of the lower departments of the stored department information identifier (1030), and is stored as shown in FIG. All users who have retrieved using the organizational definition information and have the organizational identifier (1040) that is the superior of the stored organizational identifier (1040) are targeted.
  • the unit information identifier (1030) stored in the cr-rule or the information in the unit information definition table shown in FIG. 6 is used.
  • All users with a position identifier (1040) subordinate to the stored position identifier (1040) searched using the position definition information shown in (1) are targeted.
  • the definition information of an organizational unit is a function or GU 1
  • the name of the unit and the department name and organizational structure corresponding to the organizational unit are stored manually via the operation server definition management unit (320).
  • About the defined job system Refer to the definition information and specify the applicable name, and set the roll within the definition range.
  • the circulation control information is used to identify whether or not to circulate based on the pre-defined multiple types of rotation control and the deviation rate.
  • Fixed times! Having a control information identifier (li io); : Middle rank It has information of a node information list pointer (1120) that stores node information indicating the location, and a circulation information file pointer (1130).
  • the node information list contains a node information identifier (1121) indicating the position of the circulation route, its node type (1 2), and identification of whether the node is to be processed by a user or a role.
  • Information (role / user) U23
  • role identification when the object to be circulated is a role name (1124)
  • the role identification (1124) specifies the role of the business role that determines the candidate for processing who performs the process at the execution position of the process described in the BP definition.
  • responsible for processing based on centrally managed organization information. Stores either “business” or “organization” information that identifies whether the role is an organization role that determines candidates.
  • Circulation information file (1131) to define Achikajime users of the underlying information Ya times ⁇ path node information all times ⁇ information (described above which is defined using a text or editor are times 1 Article Update instructions for attributes in management information) are stored. This file also defines the next processing person selection type for selecting a processing person from among a plurality of processing candidate candidates for the defined role. If it is clear, the control information identifier shown in Fig. 11 (1110) "Shi '000021 J, node 1 and node 2 have” random ", node 3 has” ⁇ return ". As specified, "recursion” is a method of distributing to the user who has processed the harm at one time on a particular node.
  • Circulation set to the gender of the circulation document identifier (1210) described later ⁇ If there are h matching nodes in the information list (20), the processing is performed by that node. 3 ⁇ 4
  • the selected user is selected as one It is.
  • types such as “priority” and “load” can be specified as the role selection type in the circulation information file (1131).
  • the “priority order” is a method in which a user who wants to send a document preferentially in a role is specified in advance by the person who sends the document, and that user is selected first.
  • the designation of the priority transmission destination user is made by the document sender to the document management section (310) which refers to the setting request.
  • FIG 12 shows a conceptual diagram of the relationship between the circulation document management information stored in the circulation document (140) and the user tray that inputs the circulation document.
  • Each K document (140) has a circulation document management information identifier (1210) for identification, and a circulation control information identifier (1230) and circulation information corresponding to the circulation document management information identifier (1210).
  • the document file path name (1250) indicating the location of the storage list (1220) and the document (1260) and the i-first user when the user who is to be given priority distribution during automatic distribution to the role is specified
  • the circulated information storage list (1220) stores the information of the node information identifier (1221), the processed user identifier (1223), and the role identifier (1222) that the circular document has passed so far. For example, as shown in Fig.
  • the circulation document management unit (O) first extracts the circulation document to be processed next from the manager tray (410) (1310).
  • the circulation document management unit (310) searches the circulated information (1220) of the retrieved circulation document for the node information identifier (1221) processed last (1311).
  • the circulation document management unit (310) acquires the node information identifier (1221) to be processed next via the operation server definition management unit (320) based on the acquired node information identifier (1221) (1312). ).
  • the circulation document management unit (310) Based on the node information identifier (1221) obtained above, the circulation document management unit (310) obtains information on the user or the user who should process the circulation document (1313). If "user” is designated as the processor, the circulation document (140) is input to the user tray (420) of the designated user (1319). If a “role” is defined as the person who processes the node, the circulation document management unit (310) determines whether the role is a business role or an organizational role by means of a unit identification. In the case of, the user who becomes the candidate in charge of processing is selected from the users specified in the role definition, and in the case of the organizational role, from the users corresponding to the specified department job system (1316). Based on the node information identifier (1121) of the reference sentence obtained earlier, the selection type for determining the person in charge of processing the node is extracted (1317).
  • the circulation document management unit (310) executes the selection process for the candidate in charge of processing (1318).
  • the circular sentence damage management unit (310) executes the user tray ( At 420) the manuscript of the circular (MO) is manually entered (1319).
  • the retrieving document management unit (310) uses the role definition information corresponding to the role name to obtain the information of the unit 1 ' ⁇ report identification f (1030), job jfilj identifier (1040), and job system 5 designation (1050).
  • (1-110) Recover Document Management Department (140) specifies from department definition information Search for the department information identifier (610) of the lower department belonging to the department indicated by the specified department information identifier (1030) until the lower department information pointer (630) becomes NULL (not applicable) (1411 ).
  • the circulation document management unit (310) returns the department information identifier (610) obtained above or the department information identifier (410) specified by the role. 1030), the user identifier (930) having the organizational identifier that matches the specified organizational identifier (1040) is extracted from the user organizational definition information, and the candidate in charge of processing is retrieved. (1413).
  • the document manager (310) is the manager of the position identifier (1 (M0) specified by the position definition information.
  • the job organization identifier (730) is extracted (1414) until the upper job organization definition pointer (710) becomes NULL.
  • the document management department (310) has a department information identifier of either the department information identifier (610) obtained above or the department information identifier ⁇ (1030) specified by the role, and obtains the User identifier with the organizational identifier (920) that matches either the established organizational identifier (710) or the specified organizational identifier (1040)
  • the circulation sentence (310) will place the lower position (1040) below the position identifier (1040) specified by the position definition information. Extract the identifier (730) until the lower-level organization definition pointer (715) becomes NUL (1416)
  • the recovery i Sff SJI section (310) has a section information identifier of either the section information identifier (610) obtained as described above or the section 1 information identifier (1030) specified by ⁇ -level, and The organization identifier (710) wrote above or the organization identification specified
  • a user identifier (930) having a position identifier (920) that matches one of the children (1040) is extracted from the user position definition information and is set as a candidate for processing (1417).
  • FIG. 15 shows an example of the user definition information of the management server definition management unit (230) and the operation server definition management unit (320) used in the second embodiment of the workflow system according to the present invention. is there.
  • Management server ( 100) each operation server
  • the transmission daemon via the circulation document management unit (310) transmits the circulation document.
  • a message is created from the document and transferred to the server (110) that controls the retrieving document ( 140) by using a transfer function such as e-mail.
  • the server (110) that controls the circulation document (140) takes out the message received by the receiving daemon from the queue, creates a circulation document (140), and obtains the circulation document (140) from the circulation document management information identifier. to update the, enter the Manager tray (410) twice 1! document (MO) return puppet next circulation control processing.
  • FIG. 16 shows an example of the circulation control information and circulation document attribute values stored in the operation server definition management unit (320) used in the third embodiment of the desktop system according to the present invention. Show.
  • the distribution type (1620) is set in addition to the circulation control information shown in FIG. If the processing target is a role and all members are circulated, the distribution type (1620) is set to a value of “all members circulated. When all members are designated for circulation, the circulation document management shown in Fig. 12 is specified. all circulation user identifier stored list (1610) role of the user identifier to be all circulation to u all times 1 user information stored list of information indicating the position is set (1610) in addition to the information (16 ⁇ ) and “circulated”
  • the circulation document management unit (310) stores it in the circulation user identifier storage list (1610). All the processable and unprocessed users who have been processed send the circulation document (140) to the user until the circulation is completed.
  • the circulation document management unit (310) stores the information of the mouth identifiers that were all circulated in the circulated user list and circulated all members.
  • the information indicating the order g of the user information storage list (1610) is cleared from the attribute values of the circulation document, and the circulation document (140) is input to the manager tray (410).
  • the document is circulated to all the users who are subject to the role by one node on the BP definition (150). This makes it easy to circulate the document to all users in the role, regardless of the order in which they are sent, and if the target user is changed immediately after the change, The document is circulated to all users.
  • FIG. 17 is an example of a conceptual diagram of role definition information of the operation server definition management unit (320) in the fourth embodiment of the workflow system according to the present invention.
  • NULL (not applicable) is stored in the information of the position identifier (1040).
  • the position identifier (1040) For example, in corporations, there are many notifications and documents that are circulated by users in a section or section regardless of the job system.
  • NULL (not applicable) is stored in the position identifier (1040) as shown in Fig. 17.
  • the target of the role is The target user is all users having the department information identifier (1030) stored in the role.
  • the position information of each user is defined based on the position information of the organization, a plurality of users are associated with the role by the position, and the role is specified in the processing procedure, thereby processing with the user.
  • processing for that user's organization can be performed only by changing the definition of the user's organization without changing the portal definition or business process definition.
  • a higher-ranking organization it is possible for a higher-ranking organization to perform the duties of a job that should be processed by a higher-ranking agency. In many cases, the superior is absent. By coping with such a case, it is possible to associate multiple roles that recognize the hierarchical relationship of the roles with one role.
  • the organization server and the user information of the organization using the work flow system are centrally managed by the management server, and the registration server information in which the user is actually registered is also combined. With this, user defined information and times 1 ! Even if the server that executes the process changes, the new information can be distributed to each server that uses the workflow system from the centralized management server to facilitate the operation of multiple servers. ,

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  • Engineering & Computer Science (AREA)
  • Computer Security & Cryptography (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

Dans un système de gestion de la charge de travail, lequel diffuse des documents électroniques depuis une pluralité de terminaux informatiques reliés les uns aux autres à travers un réseau, une pluralité d'utilisateurs est définie pour jouer un rôle sur la base de leurs postes et de l'organisation à laquelle ils appartiennent, à l'aide des informations définissant l'organisation, et une personne responsable du traitement est automatiquement sélectionnée parmi des candidats appropriés pour jouer ce rôle, au moyen d'un procédé de sélection désigné par les utilisateurs. Chaque utilisateur exécute la diffusion en ayant recours à un client (120) et poursuit la diffusion en ayant recours à un serveur d'opération (110) constitué d'une section de gestion de définitions (320) mémorisant la définition de l'organisation (180), la définition des utilisateurs (170), la définition des rôles (160) qui définit les candidats à l'aide des informations contenues dans les définitions (180 et 170), et la définition BP (150) qui définit l'ordre de diffusion, ainsi que d'une section de gestion de documents de type circulaire (310) qui gère les documents électroniques de type circulaire sur la base des informations des définitions (180, 170, 160 et 150) en fonction d'une demande reçue de la part du client (120) par l'intermédiaire d'un réseau (130).
PCT/JP1996/001818 1996-07-01 1996-07-01 Systeme de gestion de la charge de travail WO1998000786A1 (fr)

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Application Number Priority Date Filing Date Title
PCT/JP1996/001818 WO1998000786A1 (fr) 1996-07-01 1996-07-01 Systeme de gestion de la charge de travail

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Application Number Priority Date Filing Date Title
PCT/JP1996/001818 WO1998000786A1 (fr) 1996-07-01 1996-07-01 Systeme de gestion de la charge de travail

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Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH11219393A (ja) * 1998-02-02 1999-08-10 Ricoh Co Ltd ワークフロー支援システムにおける電子文書の処理管理システムおよびその方法，並びにその方法の各工程をコンピュータに実行させるためのプログラムを記録したコンピュータ読み取り可能な記録媒体
JPH11250152A (ja) * 1998-02-27 1999-09-17 Osk:Kk 電子承認システムおよび電子承認システムのためのプログラムを記録した記録媒体
JP2003281333A (ja) * 2002-03-25 2003-10-03 Mitsubishi Electric Information Systems Corp 電子署名システム、電子署名方法、電子署名プログラム、および、電子署名プログラムを記録した記録媒体
US7493379B2 (en) 2001-02-02 2009-02-17 Fujitsu Limited Business process managing system, server device, outsider cooperative server device, business process managing method, and computer product
JP2009237890A (ja) * 2008-03-27 2009-10-15 Brother Ind Ltd コンテンツ管理システム及びコンテンツ管理方法
JP2012022714A (ja) * 2011-10-20 2012-02-02 Brother Ind Ltd コンテンツ管理システム及びコンテンツ管理方法
JP2012053892A (ja) * 2011-10-20 2012-03-15 Brother Ind Ltd コンテンツ管理システム及びコンテンツ管理方法
US8239360B2 (en) 2008-03-27 2012-08-07 Brother Kogyo Kabushiki Kaisha Content management device, content management system, and content management method

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JPH05191448A (ja) * 1992-01-14 1993-07-30 Hitachi Ltd メールの送付先決定方式
JPH06303256A (ja) * 1993-04-14 1994-10-28 Kanebo Ltd 電子メールの送信先指定方法
JPH0746270A (ja) * 1993-07-30 1995-02-14 Matsushita Electric Ind Co Ltd 電子メールシステム
JPH0758981B2 (ja) * 1990-01-29 1995-06-21 富士通株式会社 メールボックス共用利用方式
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JPH0758981B2 (ja) * 1990-01-29 1995-06-21 富士通株式会社 メールボックス共用利用方式
JPH05191448A (ja) * 1992-01-14 1993-07-30 Hitachi Ltd メールの送付先決定方式
JPH06303256A (ja) * 1993-04-14 1994-10-28 Kanebo Ltd 電子メールの送信先指定方法
JPH0746270A (ja) * 1993-07-30 1995-02-14 Matsushita Electric Ind Co Ltd 電子メールシステム
JPH07230415A (ja) * 1994-02-16 1995-08-29 Toshiba Corp 電子メールの自動回付装置
JPH0865335A (ja) * 1994-08-23 1996-03-08 Fuji Xerox Co Ltd 電子メール装置

Cited By (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH11219393A (ja) * 1998-02-02 1999-08-10 Ricoh Co Ltd ワークフロー支援システムにおける電子文書の処理管理システムおよびその方法，並びにその方法の各工程をコンピュータに実行させるためのプログラムを記録したコンピュータ読み取り可能な記録媒体
JPH11250152A (ja) * 1998-02-27 1999-09-17 Osk:Kk 電子承認システムおよび電子承認システムのためのプログラムを記録した記録媒体
US7493379B2 (en) 2001-02-02 2009-02-17 Fujitsu Limited Business process managing system, server device, outsider cooperative server device, business process managing method, and computer product
JP2003281333A (ja) * 2002-03-25 2003-10-03 Mitsubishi Electric Information Systems Corp 電子署名システム、電子署名方法、電子署名プログラム、および、電子署名プログラムを記録した記録媒体
JP2009237890A (ja) * 2008-03-27 2009-10-15 Brother Ind Ltd コンテンツ管理システム及びコンテンツ管理方法
US8032524B2 (en) 2008-03-27 2011-10-04 Brother Kogyo Kabushiki Kaisha Content management system and content management method
US8239360B2 (en) 2008-03-27 2012-08-07 Brother Kogyo Kabushiki Kaisha Content management device, content management system, and content management method
US8694484B2 (en) 2008-03-27 2014-04-08 Brother Kogyo Kabushiki Kaisha Content management device, content management system, and content management method
JP2012022714A (ja) * 2011-10-20 2012-02-02 Brother Ind Ltd コンテンツ管理システム及びコンテンツ管理方法
JP2012053892A (ja) * 2011-10-20 2012-03-15 Brother Ind Ltd コンテンツ管理システム及びコンテンツ管理方法

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