TW201643099A - Elevator fault treatment information announcement system and implementation method - Google Patents
Elevator fault treatment information announcement system and implementation method Download PDFInfo
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B66—HOISTING; LIFTING; HAULING
- B66B—ELEVATORS; ESCALATORS OR MOVING WALKWAYS
- B66B5/00—Applications of checking, fault-correcting, or safety devices in elevators
- B66B5/02—Applications of checking, fault-correcting, or safety devices in elevators responsive to abnormal operating conditions
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B66—HOISTING; LIFTING; HAULING
- B66B—ELEVATORS; ESCALATORS OR MOVING WALKWAYS
- B66B3/00—Applications of devices for indicating or signalling operating conditions of elevators
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Abstract
Description
本發明係與電梯技術領域有關，特別有關於電梯故障處理資訊公示的實現技術。The invention relates to the technical field of elevators, and in particular to an implementation technology for publicity information of elevator fault treatment.
電梯故障困人時，目前多數僅車廂內有維保公司的電話，好一點的配有固定的安撫語音或故障顯示，新近增設的物聯網，也只有在乘客按壓警鈴時，或救援中心的話務員撥打電話時，可以和救援中心的話務員通話，能了解到大約多久可以被救援。都沒有第一時間公示維保公司的派員安排資訊。因受困乘客不能直接和救援人員聯繫，時間一長對話務員的信任會很快降低，在孤獨無援的環境內，煩躁和恐慌會急劇增加，會作出不安全的自救行為，產生次生災害。When the elevator is in trouble, most of the current vehicles only have the security company's phone. The better one is equipped with a fixed comfort voice or fault display. The newly added Internet of Things is only when the passenger presses the alarm bell or the rescue center. When the operator calls, he can talk to the operator of the rescue center and know how long it will take to be rescued. There is no first time to publicize the information about the dispatch of the maintenance company. Because the trapped passengers can't directly contact the rescuers, the trust of the long-term dialogue staff will be quickly reduced. In a lonely and helpless environment, the irritability and panic will increase dramatically, and unsafe self-help behavior will occur, resulting in secondary disasters.
電梯故障，如果沒有關人，維保公司一般不會放在最優先位置處理，或者派了搶修的人員，但搶修人員沒有第一時間處理，都會影響乘客的使用。這種情況下，直接受電梯故障影響的乘客卻沒有電話聯絡搶修人員，催促儘快處理。Elevator failure, if there is no customs, the maintenance company will not be placed in the highest priority, or sent repair personnel, but the repair personnel did not deal with the first time, will affect the use of passengers. In this case, the passengers directly affected by the elevator failure did not contact the repair personnel by telephone and urged to deal with them as soon as possible.
以上狀況導致的：長時間被困車廂致人死亡、自救墜入井道、電梯長期故障沒人修復的案例，媒體皆有報導過。The above situation caused: the case that the trapped car was killed for a long time, the self-rescue fell into the hoistway, and the long-term failure of the elevator was not repaired. The media reported it.
近來電梯數量急劇增長，搶修人員需求隨之急增，加之搶修人員的技術培養需要較長時間，導致了救援及故障處理的時間較長。Recently, the number of elevators has increased sharply, and the demand for repair personnel has increased rapidly. In addition, the technical training of repair personnel takes a long time, resulting in a longer rescue and troubleshooting.
目前LED點矩陣、LCD顯示及音訊播放機等技術成本已成熟，價格也合理，漢字顯示、圖片顯示及音訊播報等已無障礙；物聯網、遠端監視等技術已應用於電梯，本發明的實現已沒有技術障礙，通過本發明的使用，可以讓乘客獲得更多的資訊，特別是在資訊管理系統採用智慧自動處理時，可以消除或減緩：救援中心無人、救援人員行動緩慢、被困人員的煩躁和恐慌、救援進度的及時狀況、故障處理時間的縮短、搶修人員的技術依賴等。At present, the technical cost of LED dot matrix, LCD display and audio player is mature, the price is reasonable, Chinese character display, picture display and audio broadcast are all barrier-free; technologies such as Internet of Things and remote monitoring have been applied to elevators, and the present invention There is no technical obstacle to the realization. Through the use of the invention, passengers can get more information, especially when the information management system adopts intelligent automatic processing, which can eliminate or slow down: no one in the rescue center, the rescuer is slow, and the trapped person The irritability and panic, the timely status of the rescue progress, the shortening of the troubleshooting time, and the technical dependence of the repair personnel.
本發明的目的在於針對現有電梯故障處理方案所存在的問題，而提供一種電梯故障處理資訊公示系統，以提高電梯故障處理的效率和安全性，保障乘坐人員的生命安全性。The object of the present invention is to provide an elevator fault handling information publicity system to improve the efficiency and safety of elevator fault handling and to ensure the life safety of the occupant.
為了達到上述目的，本發明採用如下的技術方案：In order to achieve the above object, the present invention adopts the following technical solutions:
一種電梯故障處理資訊公示系統，該公示系統包括：An elevator fault processing information publicity system, the publicity system comprising:
資訊管理系統，所述資訊管理系統即時獲取電梯的運行狀態資訊，在電梯故障時自動產生對應的公示資訊，並傳至資訊接收模組；The information management system, the information management system instantly obtains the running status information of the elevator, automatically generates the corresponding public information when the elevator is faulty, and transmits the information to the information receiving module;
資訊接收模組，所述資訊接收模組接受資訊管理系統發送的公示資訊，並轉發給公示器；The information receiving module receives the publicity information sent by the information management system and forwards the information to the publicity device;
公示器，所述公示器接收資訊接收模組轉發的公示資訊，並將接收到的公示資訊公示給車廂內的乘客及/或乘場上的人員。The publicity device receives the publicity information forwarded by the information receiving module, and publicizes the received publicity information to the passengers in the passenger compartment and/or the personnel on the vehicle.
較佳地，所述公示器包括設置在電梯車廂內的車廂公示器及/或設置在乘場處的乘場公示器。Preferably, the presenter includes a car announcer disposed within the elevator car and/or a ride appender disposed at the ride.
較佳地，所述資訊接收模組、公示器採用電梯系統的原有部件。Preferably, the information receiving module and the public indicator adopt the original components of the elevator system.
較佳地，所述資訊接收模組、公示器獨立於電梯系統以外獨立增設或部分增設。Preferably, the information receiving module and the publicity device are independently added or partially added independently of the elevator system.
較佳地，所述資訊管理系統產生的電梯故障處理資訊提供派遣的故障處理人員及其***話，預定達到的時間或其他故障救援處理需使用到的資訊，也包含故障排出時搶修人員作業所需用的資訊。Preferably, the elevator fault processing information generated by the information management system provides the dispatched fault handling personnel and their contact telephones, the scheduled arrival time or other information needed for the fault rescue processing, and also includes the repair personnel working at the time of the fault discharge. Information needed.
較佳地，所述故障處理資訊是文字資訊、圖片資訊、語音資訊或上述資訊的任意組合。Preferably, the fault processing information is text information, picture information, voice information or any combination of the above information.
針對上述方案構成的電梯故障處理資訊公示系統，本發明還提供一種電梯故障處理資訊公示的實現方法，具體的實現步驟如下：For the elevator fault processing information publicity system constituted by the above scheme, the present invention also provides an implementation method for the elevator fault processing information disclosure, and the specific implementation steps are as follows:
在電梯故障時，由資訊管理系統提供需要的公示資訊，經資訊接收模組，轉發給車廂公示器及乘場公示器；When the elevator is faulty, the required information is provided by the information management system, and is forwarded to the car display and the on-the-spot display via the information receiving module;
再由車廂公示器公示給車廂內的乘客知悉，告知故障處理的安排情況，以及故障處理人員及其***話；由乘場公示器公示給乘場上的人員了解搶修人員的聯繫方式，讓乘場的乘客可以監督搶修狀況，縮短電梯故障的處理時效。Then, the passengers in the car are informed by the car announcer to inform the arrangement of the fault handling, as well as the fault handling personnel and their contact telephones; the personnel on the ride are publicized by the on-board publicity device to understand the contact information of the repair personnel, and let the passengers Passengers in the field can supervise the repair situation and shorten the processing time of the elevator fault.
較佳地，在修復時如遇到技術困難時，可以向資訊處理系統提出技術支援，資訊處理系統在確定準確原因後，將故障排查的詳細作業發給資訊接收模組，資訊接收模組將資訊轉發給車廂公示器及/或乘場公示器，搶修人員所在的公示器將該資訊顯示出來。Preferably, in the case of technical difficulties in repairing, technical support can be provided to the information processing system. After determining the exact cause, the information processing system sends the detailed operation of the troubleshooting to the information receiving module, and the information receiving module will The information is forwarded to the car display and/or the on-board public display, and the information display is displayed by the publicity device of the repair personnel.
本發明通過設置在電梯車廂內的資訊公示系統，告知故障處理的安排情況，以及故障處理人員及其***話，方便乘客了解故障的處理計畫及指定的故障處理人員，必要時可以直接和故障處理人員溝通，利於故障快速處理，也可排除故障時受困人員的孤獨無援的恐慌心情，避免不安全的自救，減少次生災害的發生。The invention notifies the fault handling arrangement and the contact telephone number through the information publicizing system arranged in the elevator car, and facilitates the passenger to understand the fault handling plan and the designated fault handling personnel, and can directly and malfunction if necessary. Dealing with personnel communication, which facilitates the rapid processing of faults, can also eliminate the fear of loneliness and helplessness of the trapped people in trouble, avoid unsafe self-rescue, and reduce the occurrence of secondary disasters.
本發明的也可通過設置在電梯乘場的資訊公示系統，告知故障處理的安排情況，以及故障處理人員及其***話，方便乘客直接和故障處理人員聯繫，了解處理進度，監督故障處理進度，可有效縮短故障處理時間，減少停梯時間。The invention can also inform the fault handling arrangement and the fault handling personnel and their contact telephones through the information publicity system set in the elevator ride, so that the passenger can directly contact the fault handling personnel to understand the processing progress and supervise the fault processing progress. It can effectively shorten the fault processing time and reduce the stop time.
本發明的還可通過設置在電梯乘場及/或車廂內的資訊公示系統，定向精確的告知故障處理人員故障點、排除作業順序、更換部品的下單及物流情況等，可有效縮短故障處理時間，減少停梯時間，減少對搶修人員的技術要求等。The invention can also effectively notify the faulty personnel of the fault point, eliminate the operation sequence, replace the order of the parts and the logistics situation, etc. by means of the information publicity system arranged in the elevator yard and/or the vehicle compartment, thereby effectively shortening the fault handling. Time, reduce the time of stopping the elevator, and reduce the technical requirements for the repair personnel.
為了使本發明實現的技術手段、創作特徵、達成目的與功效易於明白了解，下面結合具體圖示，進一步闡述本發明。In order to make the technical means, creative features, achievement goals and effects achieved by the present invention easy to understand, the present invention will be further described below in conjunction with specific illustrations.
參見圖1，所示為本發明提供的電梯故障處理資訊公示系統的系統圖。由圖可知，該公示系統主要包括資訊管理系統10、資訊接收模組20、車廂公示器30、乘場公示器4n四部分。Referring to FIG. 1, a system diagram of an elevator fault processing information disclosure system provided by the present invention is shown. As can be seen from the figure, the publicity system mainly includes four parts: an information management system 10, an information receiving module 20, a car display 30, and a field display 4n.
其中，資訊管理系統10為整個公示系統的資訊處理中心，其具體可設置在電梯的控制中心或遠程控制中心。該資訊管理系統10即時獲取電梯的運行狀態資訊，並在電梯故障時，自動產生需要的公示資訊；或者根據需求提供的電梯故障維修所需的定向的精確資訊，以縮短故障處理時間及降低對維保人員的技術依賴。The information management system 10 is an information processing center of the entire publicity system, and can be specifically set in an elevator control center or a remote control center. The information management system 10 instantly obtains the running status information of the elevator, and automatically generates the required public information when the elevator is faulty; or the accurate information of the orientation required for the elevator fault repair according to the demand, so as to shorten the fault processing time and reduce the pair. The technical dependence of maintenance personnel.
資訊接收模組20，其為公示系統的資訊轉發單元。資訊接收模組20的輸入端與資訊管理系統10的輸出端資料相接，其輸出端通過資料通道分別連接至車廂公示器30、乘場公示器4n的資訊輸入端，將接收到的公示資訊轉發給車廂公示器30、乘場公示器4n。The information receiving module 20 is an information forwarding unit of the publicity system. The input end of the information receiving module 20 is connected to the output data of the information management system 10, and the output end is connected to the information input end of the car display 30 and the on-the-spot display 4n through the data channel respectively, and the received public information is received. It is forwarded to the car display 30 and the on-the-spot display 4n.
車廂公示器30，設置在電梯的車廂內，用於接收資訊接收模組20轉發的公示資訊，並將其公示給車廂內的乘客知悉，告知故障處理的安排情況，以及故障處理人員及其***話，方便乘客了解故障的處理計畫及指定的故障處理人員，必要時可以直接和故障處理人員溝通，利於故障快速處理，也可排除故障時受困人員的孤獨無援的恐慌心情，避免不安全的自救，減少次生災害的發生。The car display 30 is disposed in the compartment of the elevator for receiving the publicity information forwarded by the information receiving module 20, and is disclosed to the passengers in the car to inform the arrangement of the fault handling, and the fault handling personnel and their contacts. The telephone is convenient for passengers to understand the fault handling plan and the designated fault handling personnel. If necessary, they can communicate directly with the fault handlers, which facilitates the rapid processing of faults, and also eliminates the lonely and helpless panic of the trapped people during the fault and avoids insecurity. Self-help to reduce the occurrence of secondary disasters.
乘場公示器4n包括n層的乘場公示器：最高層乘場公示器40、次高層乘場公示器41…最下層乘場公示器4n，n層的乘場公示器按照高層次序，依次設置在對應樓層的乘場，並分別連接於資訊接收模組20，用於接收資訊接收模組20轉發的公示資訊，並將其公示給不同樓層的乘場上的人員了解搶修人員的聯繫方式，讓各個乘場的乘客可以監督搶修狀況，縮短電梯故障的處理時效。The attendance display 4n includes an n-layer ride indicator: the highest-level field display 40, the next-level multi-point display 41... the lower-level multi-field display 4n, and the n-level multi-field display in order of high-level order The rides are set on the corresponding floor, and are respectively connected to the information receiving module 20 for receiving the publicity information forwarded by the information receiving module 20, and publicizing the information to the personnel on the different floors to understand the contact information of the repair personnel. In order to allow the passengers of each ride to supervise the repair situation and shorten the processing time of the elevator fault.
由此構成的資訊公示系統在實際設置時，系統中的資訊接收模組20、車廂公示器30、乘場公示器4n可以是電梯系統的原有部件，也可以獨立於電梯系統以外獨立增設，也可以部分增設。When the information publicity system thus constructed is actually set, the information receiving module 20, the car display 30, and the on-the-spot display 4n in the system may be original components of the elevator system, or may be independently added independently of the elevator system. It can also be added in part.
同時，車廂公示器30、乘場公示器4n可以同時配置，也可單獨配置。At the same time, the car display 30 and the on-the-spot display 4n can be configured at the same time or separately.
由此構成的資訊公示系統在應用時，電梯故障處理資訊由資訊管理系統10自動產生並提供，可提供派遣的故障處理人員及其***話，預定達到的時間等故障救援處理需使用到的資訊，也包含故障排出時搶修人員作業所需用的資訊等。而其中的故障處理資訊可以是文字資訊，可以是圖片資訊，也可以是語音資訊，也可以是上述資訊的任意組合。When the information publicity system thus constructed is applied, the elevator fault processing information is automatically generated and provided by the information management system 10, and the dispatched fault handling personnel and their contact telephones can be provided, and the time required for the fault rescue processing such as the scheduled arrival time is required. It also contains information needed for the repair personnel to work when the fault is discharged. The fault processing information may be text information, may be picture information, voice information, or any combination of the above information.
再者，故障處理人員也可以通過該系統，獲得定向的精確資訊，縮短故障處理時間及降低對維保人員的技術依賴。Moreover, the fault handler can also obtain accurate information of the orientation through the system, shorten the fault processing time and reduce the technical dependence on the maintenance personnel.
以下通過一具體應用實例來進一步說明上述方案構成的電梯故障處理資訊公示系統的具體應用過程。The specific application process of the elevator fault processing information publicity system constituted by the above solution is further illustrated by a specific application example.
本實例中的資訊管理系統10，設置在公司的遠端監控室內，雲端管理電梯運行狀態資訊、電梯故障資訊、電梯故障處理方式、搶修人員的資訊等。The information management system 10 in this example is set in the remote monitoring room of the company, and the cloud manages the elevator running status information, the elevator fault information, the elevator fault handling mode, and the information of the repair personnel.
而對應的資訊接收模組20由電梯的控制主機板完成、車廂公示器30和車廂的樓層指示器共用、乘場公示器4n和電梯層站指示器共用。The corresponding information receiving module 20 is completed by the control panel of the elevator, the floor indicator 30 and the floor indicator of the car are shared, and the attendance indicator 4n and the elevator landing indicator are shared.
由此，設置的電梯故障處理資訊公示系統的運行過程如下：Therefore, the operation process of the set elevator fault processing information publicity system is as follows:
參見圖1，公示系統中的資訊管理系統10，在檢測到電梯發生關人故障時，選定最優的搶修人員後，將搶修人員的資訊（如電話）及預訂到達時間、乘客需注意事項等告知資訊接收模組20，資訊接收模組20將資訊轉達至車廂公示器30和乘場公示器4n。Referring to FIG. 1 , the information management system 10 in the publicity system selects the optimal repair personnel after selecting the optimal repair personnel, and then information about the repair personnel (such as the telephone) and the arrival time of the reservation, the passengers need to pay attention to, etc. The information receiving module 20 is informed, and the information receiving module 20 transmits the information to the car display 30 and the attendance display 4n.
此時，車廂公示器30會將該資訊顯示給受困乘客看，也可通過語音資訊告知乘客。通過這些資訊，乘客知道了自己所注意事項及等待時間等，心裡會放心一些。經過一段時間，在恐慌逐步增加時，可以通過撥打搶修人員電話的方式，直接和他溝通，了解第一手資訊，並傳達自己的焦慮，可以減輕受困人員的煩躁，加快救援人員的節奏，可有效防止受困乘客的不安全自救行為，也可加快救援人員的進度，有利故障處理。At this time, the car display 30 will display the information to the trapped passengers, and can also inform the passengers by voice information. Through this information, the passengers will know what they are paying attention to and waiting time, etc., and they will be relieved. After a period of time, when the panic gradually increases, you can directly communicate with him by dialing the phone number of the repair personnel, understand the first-hand information, and convey your anxiety, which can alleviate the irritability of the trapped person and speed up the rescuer's rhythm. It can effectively prevent unsafe self-rescue behavior of trapped passengers, and can also speed up the progress of rescue workers and facilitate fault handling.
與此同時，乘場公示器4n將該資訊在各級乘場公示，從而使得預使用電梯人員看到公示後，可以撥打搶修人員的電話，詢問何時可以使用。通過這種方式，可以有效的督促搶修人員，加快行動，儘快到場維修電梯，有效防止故障長時間無人問津現象。At the same time, the on-board publicity device 4n publicizes the information at various levels, so that after the pre-installed elevator personnel see the publicity, the caller of the repair personnel can be called to ask when it can be used. In this way, it is possible to effectively supervise the repair personnel, speed up the action, and arrive at the elevator as soon as possible to effectively prevent the failure from being ignored for a long time.
再者，搶修人員到達現場後，救出受困乘客（如果有）後，在修復時如遇到技術困難時，可以向資訊處理系統10提出技術支援，資訊處理系統10在確定準確原因後，將故障排查的詳細作業發給資訊接收模組20，資訊接收模組將資訊轉發給車廂公示器30及/或乘場公示器4n，搶修人員所在的公示器將該資訊顯示出來。Moreover, after the repair personnel arrive at the scene, rescue the trapped passengers (if any), and if technical difficulties occur during the repair, technical support can be provided to the information processing system 10, and after determining the exact cause, the information processing system 10 will The detailed operation of the troubleshooting is sent to the information receiving module 20, and the information receiving module forwards the information to the car display 30 and/or the attendance display 4n, and the publicity device of the repairing personnel displays the information.
這裡所述的技術支援可以是搶修人員主動發出邀請，也可以是資訊處理系統10自動發出（如在超過預定時間，電梯沒有恢復正常時）。The technical support described herein may be that the repairing personnel initiate an invitation, or the information processing system 10 may automatically issue (if the elevator does not return to normal after a predetermined time has elapsed).
以上顯示和描述了本發明的基本原理、主要特徵和本發明的優點。本發明所屬技術領域中具有通常知識者應該了解，本發明不受上述實施例的限制，上述實施例和說明書中描述的只是說明本發明的原理，在不脫離本發明精神和範圍的前提下，本發明還會有各種變化和改進，這些變化和改進都落入要求保護的本發明範圍內。本發明要求保護範圍由所附的申請專利範圍及其等效物界定。The basic principles, main features, and advantages of the present invention are shown and described above. It is to be understood by those skilled in the art that the present invention is not limited by the foregoing embodiments. The invention is also subject to various modifications and improvements which fall within the scope of the invention as claimed. The scope of the invention is defined by the scope of the appended claims and their equivalents.
10‧‧‧資訊管理系統10‧‧‧Information Management System
20‧‧‧資訊接收模組20‧‧‧Information receiving module
30‧‧‧車廂公示器30‧‧‧Car display
40‧‧‧最高層乘場公示器40‧‧‧The highest level of the public display
41‧‧‧次高層乘場公示器41‧‧‧ high-rise rides
4n‧‧‧最下層乘場公示器4n‧‧‧The lowest level of the public display
以下結合附圖和具體實施方式來進一步說明本發明。The invention is further described below in conjunction with the drawings and specific embodiments.
圖1為本發明提供的電梯故障處理資訊公示系統的系統圖。1 is a system diagram of an elevator fault processing information disclosure system provided by the present invention.
10‧‧‧資訊管理系統 10‧‧‧Information Management System
20‧‧‧資訊接收模組 20‧‧‧Information receiving module
30‧‧‧車廂公示器 30‧‧‧Car display
40‧‧‧最高層乘場公示器 40‧‧‧The highest level of the public display
41‧‧‧次高層乘場公示器 41‧‧‧ high-rise rides
4n‧‧‧最下層乘場公示器 4n‧‧‧The lowest level of the public display
Claims (8)
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| CN201510239624.3A CN104891297A (en) | 2015-05-12 | 2015-05-12 | Elevator fault treatment information announcement system and implementation method |
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| TW201643099A true TW201643099A (en) | 2016-12-16 |
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Cited By (1)
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|---|---|---|---|---|
| CN112209195A (en) * | 2020-09-14 | 2021-01-12 | 广州地铁设计研究院股份有限公司 | Linkage control method, system and device based on elevator state and storage medium |
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| CN106219340A (en) * | 2016-08-25 | 2016-12-14 | 四川宏喜特种设备科技有限公司 | A kind of information interacting method and device |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN1173459A (en) * | 1997-06-17 | 1998-02-18 | 永大机电工业股份有限公司 | Indicating device for calling elevator lifting up and down |
| JP4795457B2 (en) * | 2009-09-07 | 2011-10-19 | 株式会社日立ビルシステム | Elevator maintenance management system |
| CN102344069B (en) * | 2011-10-14 | 2013-05-01 | 东营市宏安电梯有限责任公司 | Elevator emergency management technology supporting system |
| CN103303752A (en) * | 2012-03-09 | 2013-09-18 | 上海泰传信息科技有限公司 | Safe and real-time monitoring and intelligent management system for elevator running |
| CN204038799U (en) * | 2014-08-04 | 2014-12-24 | 上海信颐电子科技有限公司 | Based on the elevator faults monitored control system of multimedia delivery system |
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2015
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| CN112209195A (en) * | 2020-09-14 | 2021-01-12 | 广州地铁设计研究院股份有限公司 | Linkage control method, system and device based on elevator state and storage medium |
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