NO981725L - K÷-arrangement for kunder - Google Patents
K÷-arrangement for kunderInfo
- Publication number
- NO981725L NO981725L NO981725A NO981725A NO981725L NO 981725 L NO981725 L NO 981725L NO 981725 A NO981725 A NO 981725A NO 981725 A NO981725 A NO 981725A NO 981725 L NO981725 L NO 981725L
- Authority
- NO
- Norway
- Prior art keywords
- customers
- switching
- port
- event
- servers
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
- Exchange Systems With Centralized Control (AREA)
Abstract
I et køsystem for kunder, av den type hvor telefonanrop mottas i en port (2) på et omkoplingssystem/en sentral (1) for håndtering av tjenere knyttet til ut- gangsporter (3) på omkoplingssystemet, estimerer et køsystem (8) den ventetid som kan forventes for hver kunde som ankommer til en inngangsport (2), og be- nytter et talemeldingssystem (5) til å informere anropere i køen om den estimerte venteperiode før forbindelse med en av tjenerne.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
EP95307386 | 1995-10-17 | ||
PCT/GB1996/002520 WO1997015136A1 (en) | 1995-10-17 | 1996-10-14 | Customer queuing arrangement |
Publications (2)
Publication Number | Publication Date |
---|---|
NO981725D0 NO981725D0 (no) | 1998-04-16 |
NO981725L true NO981725L (no) | 1998-04-16 |
Family
ID=8221369
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
NO981725A NO981725L (no) | 1995-10-17 | 1998-04-16 | K÷-arrangement for kunder |
Country Status (11)
Country | Link |
---|---|
US (1) | US5867572A (no) |
EP (1) | EP0856220B1 (no) |
JP (1) | JPH11514515A (no) |
KR (1) | KR19990064287A (no) |
CN (1) | CN1200215A (no) |
AU (1) | AU7310596A (no) |
CA (1) | CA2233452C (no) |
DE (1) | DE69632142T2 (no) |
NO (1) | NO981725L (no) |
NZ (1) | NZ320374A (no) |
WO (1) | WO1997015136A1 (no) |
Families Citing this family (69)
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---|---|---|---|---|
JP3548352B2 (ja) * | 1996-10-25 | 2004-07-28 | キヤノン株式会社 | 遠隔カメラ制御システム及び装置及びその方法 |
US5982873A (en) * | 1997-03-07 | 1999-11-09 | Lucent Technologies Inc. | Waiting-call selection based on objectives |
US6940962B1 (en) * | 1997-06-11 | 2005-09-06 | Estech Systems, Inc. | Dial on-hold |
US6023681A (en) * | 1997-08-11 | 2000-02-08 | At&T Corp. | Method and apparatus for predicting queuing delays |
US6330326B1 (en) * | 1998-03-27 | 2001-12-11 | At&T Corp. | Dynamic staffing of service centers to provide substantially zero-delay service |
JP2000293387A (ja) * | 1999-04-05 | 2000-10-20 | Nec Corp | イベント通知システム |
US6724877B1 (en) * | 1999-06-11 | 2004-04-20 | Siemens Information And Communication Networks, Inc. | User specified hold recall treatment |
US6694009B1 (en) * | 1999-06-15 | 2004-02-17 | Avaya Technology Corp. | Estimation of a work item's wait-time from the present stages of processing of preceding work items |
US6829583B1 (en) * | 1999-12-20 | 2004-12-07 | International Business Machines Corporation | Method and apparatus to determine mean time to service |
US6714643B1 (en) | 2000-02-24 | 2004-03-30 | Siemens Information & Communication Networks, Inc. | System and method for implementing wait time estimation in automatic call distribution queues |
US8482488B2 (en) | 2004-12-22 | 2013-07-09 | Oakley, Inc. | Data input management system for wearable electronically enabled interface |
US20120105740A1 (en) | 2000-06-02 | 2012-05-03 | Oakley, Inc. | Eyewear with detachable adjustable electronics module |
JP4092388B2 (ja) * | 2000-11-10 | 2008-05-28 | 富士通株式会社 | ネットワークを用いたサービス提供方法及びそれを用いたサービス提供システム |
JP2002297900A (ja) * | 2001-03-30 | 2002-10-11 | Ibm Japan Ltd | 業務別応対管理システム、顧客側端末装置、応対側端末装置、管理サーバ、待ち行列監視装置、応対側端末の割り当て方法、および記憶媒体 |
US7013009B2 (en) | 2001-06-21 | 2006-03-14 | Oakley, Inc. | Eyeglasses with wireless communication features |
US7110525B1 (en) | 2001-06-25 | 2006-09-19 | Toby Heller | Agent training sensitive call routing system |
JP2003108838A (ja) * | 2001-09-27 | 2003-04-11 | Fujitsu Ltd | 行列待ち解消情報提供方法及び予約方法 |
US6959081B2 (en) * | 2001-12-03 | 2005-10-25 | International Business Machines Corporation | Expert hold queue management |
US7130411B2 (en) * | 2001-12-03 | 2006-10-31 | International Business Machines Corporation | Hold queue position publication |
US7215759B2 (en) * | 2001-12-12 | 2007-05-08 | International Business Machines Corporation | Hold queue wait estimations |
US7245716B2 (en) * | 2001-12-12 | 2007-07-17 | International Business Machines Corporation | Controlling hold queue position adjustment |
US7167551B2 (en) * | 2001-12-12 | 2007-01-23 | International Business Machines Corporation | Intermediary device based callee identification |
US20030108159A1 (en) * | 2001-12-12 | 2003-06-12 | International Business Machines Corporation | Destination device based callee identification |
US7003466B2 (en) * | 2001-12-12 | 2006-02-21 | International Business Machines Corporation | Destination device initiated caller identification |
US9088645B2 (en) * | 2001-12-12 | 2015-07-21 | International Business Machines Corporation | Intermediary device initiated caller identification |
US7139390B2 (en) * | 2001-12-12 | 2006-11-21 | International Business Machines Corporation | Promoting use of experts to callers waiting in a hold queue |
US7068767B2 (en) * | 2001-12-14 | 2006-06-27 | Sbc Holdings Properties, L.P. | Method and system for providing enhanced caller identification information including screening invalid calling party numbers |
US7443970B2 (en) * | 2001-12-17 | 2008-10-28 | International Business Machines Corporation | Logging calls according to call context |
US6956935B2 (en) * | 2001-12-17 | 2005-10-18 | International Business Machines Corporation | Origin device billing according to caller |
US6977998B2 (en) | 2001-12-17 | 2005-12-20 | International Business Machines Corporation | Destination device billing according to call recipient |
US7372952B1 (en) | 2002-03-07 | 2008-05-13 | Wai Wu | Telephony control system with intelligent call routing |
US7095841B2 (en) | 2002-03-29 | 2006-08-22 | Avaya Technology Corp. | Queued task/queued resource state forecaster |
US9818136B1 (en) | 2003-02-05 | 2017-11-14 | Steven M. Hoffberg | System and method for determining contingent relevance |
US7676034B1 (en) | 2003-03-07 | 2010-03-09 | Wai Wu | Method and system for matching entities in an auction |
US8724796B2 (en) | 2003-09-30 | 2014-05-13 | Avaya Inc. | Estimation of expected value for remaining work time for contact center agents |
DE10360276A1 (de) * | 2003-12-20 | 2005-07-28 | Deutsche Telekom Ag | Öffentliches Kommunikationsnetz und vermittelnder Netzknoten mit einer Warteschlangenfunktion |
US8229101B1 (en) * | 2004-09-30 | 2012-07-24 | Virtual Hold Technology, Llc | Punctuality call center metric |
NO325319B1 (no) * | 2004-12-10 | 2008-03-31 | Telenor Asa | Fremgangsmate og system for a betjene klienter som forespor en tjeneste fra en tjenesteleverandor |
US8874477B2 (en) | 2005-10-04 | 2014-10-28 | Steven Mark Hoffberg | Multifactorial optimization system and method |
US20070121873A1 (en) * | 2005-11-18 | 2007-05-31 | Medlin Jennifer P | Methods, systems, and products for managing communications |
US20070127652A1 (en) * | 2005-12-01 | 2007-06-07 | Divine Abha S | Method and system for processing calls |
US7773731B2 (en) * | 2005-12-14 | 2010-08-10 | At&T Intellectual Property I, L. P. | Methods, systems, and products for dynamically-changing IVR architectures |
US7577664B2 (en) * | 2005-12-16 | 2009-08-18 | At&T Intellectual Property I, L.P. | Methods, systems, and products for searching interactive menu prompting system architectures |
US20070206747A1 (en) * | 2006-03-01 | 2007-09-06 | Carol Gruchala | System and method for performing call screening |
US7961856B2 (en) * | 2006-03-17 | 2011-06-14 | At&T Intellectual Property I, L. P. | Methods, systems, and products for processing responses in prompting systems |
US8050392B2 (en) * | 2006-03-17 | 2011-11-01 | At&T Intellectual Property I, L.P. | Methods systems, and products for processing responses in prompting systems |
US8300798B1 (en) | 2006-04-03 | 2012-10-30 | Wai Wu | Intelligent communication routing system and method |
US7740353B2 (en) | 2006-12-14 | 2010-06-22 | Oakley, Inc. | Wearable high resolution audio visual interface |
CN100584055C (zh) * | 2007-01-26 | 2010-01-20 | 华为技术有限公司 | 一种在排队***中发送位置信息的方法及*** |
US20080246592A1 (en) * | 2007-04-03 | 2008-10-09 | Adam Waalkes | System and method for managing customer queuing |
US7927413B2 (en) | 2007-04-17 | 2011-04-19 | Astec, Inc. | Method and apparatus for making asphalt concrete using foamed asphalt cement |
US20090074166A1 (en) * | 2007-09-14 | 2009-03-19 | Virtual Hold Technology, Llc. | Expected wait time system with dynamic array |
CN101953143B (zh) * | 2008-05-05 | 2015-02-18 | 朗讯科技公司 | 为呼叫等待队列中的用户终端提供信息的方法及装置 |
CN102148905B (zh) * | 2010-02-10 | 2014-06-11 | 华为技术有限公司 | 呼叫排队的方法和装置 |
CN102479400A (zh) * | 2010-11-24 | 2012-05-30 | 王军 | 一种用餐排队*** |
US10579947B2 (en) * | 2011-07-08 | 2020-03-03 | Avaya Inc. | System and method for scheduling based on service completion objectives |
WO2014149631A2 (en) | 2013-03-15 | 2014-09-25 | Oakley, Inc. | Electronic ornamentation for eyewear |
CN205691887U (zh) | 2013-06-12 | 2016-11-16 | 奥克利有限公司 | 模块化通信***和眼镜通信*** |
US9172810B2 (en) * | 2013-06-27 | 2015-10-27 | Avaya Inc. | System and method for calculating context-aware estimated wait time for customers |
CN105450879B (zh) * | 2014-08-14 | 2018-08-31 | 阿里巴巴集团控股有限公司 | 对用户来电进行处理的方法和装置 |
JP2017536842A (ja) | 2014-11-03 | 2017-12-14 | ジェネンテック, インコーポレイテッド | Ox40アゴニスト治療薬の有効性及び評価を予測するための方法及びバイオマーカー |
CN108566346A (zh) * | 2018-03-14 | 2018-09-21 | 阿里巴巴集团控股有限公司 | 网络请求的处理方法及装置 |
CN108577709B (zh) * | 2018-05-07 | 2020-08-11 | 北京小米移动软件有限公司 | 一种智能拖把工作的方法、装置及存储介质 |
CN109688282B (zh) * | 2019-03-01 | 2021-05-18 | 中国联合网络通信集团有限公司 | 呼叫处理方法、装置、服务器与存储介质 |
CN111696533B (zh) * | 2020-06-28 | 2023-02-21 | 中国银行股份有限公司 | 网点机器人自调节方法及装置 |
DE102020005262A1 (de) * | 2020-08-27 | 2022-03-03 | Joynext Gmbh | Verfahren und Fahrerassistenzsystem zum Vorhersagen der Verfügbarkeit einer Ladestation für ein Fahrzeug |
CN113096295B (zh) * | 2021-04-06 | 2022-10-18 | 中国工商银行股份有限公司 | 排号方法、排号装置、电子设备及计算机可读存储介质 |
TWI798158B (zh) * | 2021-06-22 | 2023-04-01 | 臺北醫學科技股份有限公司 | 用於排序之方法及其相關電子裝置 |
TWI778679B (zh) * | 2021-06-22 | 2022-09-21 | 臺北醫學科技股份有限公司 | 用於排序之方法及其相關電子裝置 |
Family Cites Families (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4788715A (en) * | 1986-10-16 | 1988-11-29 | American Telephone And Telegraph Company At&T Bell Laboratories | Announcing waiting times in queuing systems |
US5020095A (en) * | 1988-11-16 | 1991-05-28 | Dytel Corporation | Interactive call distribution processor |
US5025468A (en) * | 1989-05-04 | 1991-06-18 | Harris Corporation | Computerized system for incoming calls |
JP2901077B2 (ja) * | 1989-07-19 | 1999-06-02 | 株式会社東芝 | 電話システム |
US5309505A (en) * | 1991-05-20 | 1994-05-03 | Inventions, Inc. | Automated voice system for improving agent efficiency and improving service to parties on hold |
JPH06232982A (ja) * | 1993-02-02 | 1994-08-19 | Fujitsu Ltd | 着信呼の分配制御方式 |
US5600710A (en) * | 1994-07-08 | 1997-02-04 | Bellsouth Corporation | Method for providing a recorded message to a telephone caller when called number is busy |
US5506898A (en) * | 1994-07-12 | 1996-04-09 | At&T Corp. | Expected wait-time indication arrangement |
-
1996
- 1996-02-20 US US08/603,104 patent/US5867572A/en not_active Expired - Lifetime
- 1996-10-14 WO PCT/GB1996/002520 patent/WO1997015136A1/en active IP Right Grant
- 1996-10-14 CN CN96197667A patent/CN1200215A/zh active Pending
- 1996-10-14 JP JP9515598A patent/JPH11514515A/ja active Pending
- 1996-10-14 NZ NZ320374A patent/NZ320374A/xx unknown
- 1996-10-14 CA CA002233452A patent/CA2233452C/en not_active Expired - Fee Related
- 1996-10-14 EP EP96934997A patent/EP0856220B1/en not_active Expired - Lifetime
- 1996-10-14 AU AU73105/96A patent/AU7310596A/en not_active Abandoned
- 1996-10-14 KR KR1019980702781A patent/KR19990064287A/ko not_active Application Discontinuation
- 1996-10-14 DE DE69632142T patent/DE69632142T2/de not_active Expired - Lifetime
-
1998
- 1998-04-16 NO NO981725A patent/NO981725L/no not_active Application Discontinuation
Also Published As
Publication number | Publication date |
---|---|
CA2233452A1 (en) | 1997-04-24 |
NZ320374A (en) | 2000-04-28 |
CN1200215A (zh) | 1998-11-25 |
DE69632142T2 (de) | 2005-03-03 |
JPH11514515A (ja) | 1999-12-07 |
CA2233452C (en) | 2002-04-02 |
DE69632142D1 (de) | 2004-05-13 |
EP0856220A1 (en) | 1998-08-05 |
NO981725D0 (no) | 1998-04-16 |
WO1997015136A1 (en) | 1997-04-24 |
KR19990064287A (ko) | 1999-07-26 |
US5867572A (en) | 1999-02-02 |
EP0856220B1 (en) | 2004-04-07 |
AU7310596A (en) | 1997-05-07 |
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Legal Events
Date | Code | Title | Description |
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FC2A | Withdrawal, rejection or dismissal of laid open patent application |