JP7039657B2 - 会話の応答を生成するためのコンピュータ実装方法、システム、およびコンピュータ可読記録媒体 - Google Patents
会話の応答を生成するためのコンピュータ実装方法、システム、およびコンピュータ可読記録媒体 Download PDFInfo
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Description
102 通信フレームワークまたはプラットフォーム
104 人間
106 ダイヤラ
108 サウンドシステム
110 呼トリガリングモジュールまたはトリガモジュール
112 オーディオパッケージ
114 セッションレコーダ
114 録音スタジオおよび評価TTS
116 セッションストレージ
118 テキスト-スピーチモジュール
120 スピーチ終点検出器
122 記憶されたテキスト-スピーチ結果または録音
122 テキスト-スピーチ出力および読取り値
122 記憶された出力/読取り値
124 インテント-テキストモジュール
126 スピーチ-テキストモジュール
128 スピーチアプリケーションプログラムインターフェース(API)
130 テキスト-インテントモジュール
132 フローマネージャ
133 常識モジュール
134 オペレータコントローラ
134 オペレータ
136 救済モジュール
140 タスクマネージャモジュール
150 タスク情報ストレージ
160 タスクユーザインターフェース
160 タスクマネージャモジュール
162 呼プレイヤ
170 キュレーションユーザインターフェース
175 ローカルエージェント
190 電話呼
191 スピーチ認識装置
194 オーディオミキサ
195 ボットサービス
196 電話サーバ
197 TTSモデル
198 ダイアログモデル
199 言語モデル
200 プロセス
250 プロセス
300 ワークフロー
400 ブロック図
402 不一致検出器
404 第三者API
406 傾向検出器
408 イベント識別子
410 ユーザインターフェース
412 知識ベース
412 知識データベース
414 タイマ
416 ユーザインターフェース
418 検索エンジン
420 第三者データベース
422 イベントデータベース
500 プロセス
600 ブロック図
800 プロセス
1100 プロセス
1200 コンピューティングデバイス
1202 プロセッサ
1204 メモリ
1206 ストレージデバイス
1208 高速インターフェース
1210 高速拡張ポート
1212 低速インターフェース
1214 低速拡張ポート
1216 ディスプレイ
1222 ラップトップコンピュータ
1224 ラックサーバシステム
1250 モバイルコンピューティングデバイス
1252 プロセッサ
1254 ディスプレイ
1256 ディスプレイインターフェース
1258 制御インターフェース
1260 オーディオコーデック
1262 外部インターフェース
1264 メモリ
1266 通信インターフェース
1268 トランシーバ
1274 拡張メモリ
1280 セルラー電話
1282 スマートフォン
2570 GPS(全地球測位システム)受信機モジュール
Claims (20)
- コンピュータ実装方法であって、
コンピューティングデバイスのボットによって、第1の人間に代わって、第2の人間との電話による会話を実行するステップと、
前記コンピューティングデバイスによって、前記電話による会話において、前記第2の人間からダイアログを受信するステップと、
前記コンピューティングデバイスによって、前記ダイアログの転記を生成するステップと、
前記コンピューティングデバイスの前記ボットによって、前記ダイアログの前記転記に基づき、前記第2の人間のインテントを決定するステップと、
前記コンピューティングデバイスの前記ボットによって、前記第2の人間の前記インテントに基づき、会話の応答を生成するステップと
を含む、コンピュータ実装方法。 - 前記コンピューティングデバイスによって、前記ダイアログに関連付けられるデータにアクセスするステップをさらに含み、
前記会話の応答が、前記ダイアログの前記データに基づく、請求項1に記載のコンピュータ実装方法。 - 前記ダイアログに関連付けられる前記データが、前記第1の人間のためのカレンダーデータである、請求項2に記載のコンピュータ実装方法。
- 前記ダイアログに関連付けられる前記データが、タスクを実行するように前記ボットに求める、前記第1の人間による要求である、請求項2に記載のコンピュータ実装方法。
- 前記会話の応答を生成するステップが、
前記コンピューティングデバイスによって、前記第2の人間の前記インテントに基づき、前記会話の応答の追加の転記を生成するステップと、
前記コンピューティングデバイスによって、前記会話の応答の前記追加の転記をスピーチシンセサイザに提供するステップと
を含む、請求項1に記載のコンピュータ実装方法。 - 前記コンピューティングデバイスによって、前記第2の人間から、追加のダイアログを受信するステップと、
前記コンピューティングデバイスによって、前記追加のダイアログの追加の転記を生成するステップと、
前記コンピューティングデバイスの前記ボットによって、前記追加の転記に基づき、追加の会話の応答を生成するステップと
をさらに含む、請求項1に記載のコンピュータ実装方法。 - 前記コンピューティングデバイスによって、前記会話の応答、および前記第2の人間からの前記ダイアログの概要を示すデータを、出力のために提供するステップをさらに含む、請求項1に記載のコンピュータ実装方法。
- システムであって、
1つまたは複数のコンピュータと1つまたは複数のストレージデバイスとを備え、前記1つまたは複数のストレージデバイスは、前記1つまたは複数のコンピュータにより実行されたときに、前記1つまたは複数のコンピュータに複数の動作を実行させるように実行可能な命令を記録し、前記複数の動作が、
コンピューティングデバイスのボットによって、第1の人間に代わって、第2の人間との電話による会話を実行する動作と、
前記コンピューティングデバイスによって、前記電話による会話において、前記第2の人間からダイアログを受信する動作と、
前記コンピューティングデバイスによって、前記ダイアログの転記を生成する動作と、
前記コンピューティングデバイスの前記ボットによって、前記ダイアログの前記転記に基づき、前記第2の人間のインテントを決定する動作と、
前記コンピューティングデバイスの前記ボットによって、前記第2の人間の前記インテントに基づき、会話の応答を生成する動作と
を含む、システム。 - 前記複数の動作が、前記コンピューティングデバイスによって、前記ダイアログに関連付けられるデータにアクセスする動作をさらに含み、
前記会話の応答が、前記ダイアログの前記データに基づく、請求項8に記載のシステム。 - 前記ダイアログに関連付けられる前記データが、前記第1の人間のためのカレンダーデータである、請求項9に記載のシステム。
- 前記ダイアログに関連付けられる前記データが、タスクを実行するように前記ボットに求める、前記第1の人間による要求である、請求項9に記載のシステム。
- 前記会話の応答を生成する動作が、
前記コンピューティングデバイスによって、前記第2の人間の前記インテントに基づき、前記会話の応答の追加の転記を生成する動作と、
前記コンピューティングデバイスによって、前記会話の応答の前記追加の転記をスピーチシンセサイザに提供する動作と
を含む、請求項8に記載のシステム。 - 前記複数の動作が、
前記コンピューティングデバイスによって、前記第2の人間から、追加のダイアログを受信する動作と、
前記コンピューティングデバイスによって、前記追加のダイアログの追加の転記を生成する動作と、
前記コンピューティングデバイスの前記ボットによって、前記追加の転記に基づき、追加の会話の応答を生成する動作と
をさらに含む、請求項8に記載のシステム。 - 前記複数の動作が、
前記コンピューティングデバイスによって、前記会話の応答、および前記第2の人間からの前記ダイアログの概要を示すデータを、出力のために提供するステップをさらに含む、請求項8に記載のシステム。 - ソフトウェアを記録した非一時的コンピュータ可読記録媒体であって、
前記ソフトウェアは、実行時に1つまたは複数のコンピュータに複数の動作を実行させるように、前記1つまたは複数のコンピュータにより実行可能な命令を備え、前記複数の動作は、
コンピューティングデバイスのボットによって、第1の人間に代わって、第2の人間との電話による会話を実行する動作と、
前記コンピューティングデバイスによって、前記電話による会話において、前記第2の人間からダイアログを受信する動作と、
前記コンピューティングデバイスによって、前記ダイアログの転記を生成する動作と、
前記コンピューティングデバイスの前記ボットによって、前記ダイアログの前記転記に基づき、前記第2の人間のインテントを決定する動作と、
前記コンピューティングデバイスの前記ボットによって、前記第2の人間の前記インテントに基づき、会話の応答を生成する動作と
を含む、非一時的コンピュータ可読記録媒体。 - 前記複数の動作が、前記コンピューティングデバイスによって、前記ダイアログに関連付けられるデータにアクセスする動作をさらに含み、
前記会話の応答が、前記ダイアログの前記データに基づく、請求項15に記載の非一時的コンピュータ可読記録媒体。 - 前記ダイアログに関連付けられる前記データが、タスクを実行するように前記ボットに求める、前記第1の人間による要求である、請求項16に記載の非一時的コンピュータ可読記録媒体。
- 前記会話の応答を生成する動作が、
前記コンピューティングデバイスによって、前記第2の人間の前記インテントに基づき、前記会話の応答の追加の転記を生成する動作と、
前記コンピューティングデバイスによって、前記会話の応答の前記追加の転記をスピーチシンセサイザに提供する動作と
を含む、請求項15に記載の非一時的コンピュータ可読記録媒体。 - 前記複数の動作が、
前記コンピューティングデバイスによって、前記第2の人間から、追加のダイアログを受信する動作と、
前記コンピューティングデバイスによって、前記追加のダイアログの追加の転記を生成する動作と、
前記コンピューティングデバイスの前記ボットによって、前記追加の転記に基づき、追加の会話の応答を生成する動作と
をさらに含む、請求項15に記載の非一時的コンピュータ可読記録媒体。 - 前記複数の動作が、
前記コンピューティングデバイスによって、前記会話の応答、および前記第2の人間からの前記ダイアログの概要を示すデータを、出力のために提供するステップをさらに含む、請求項15に記載の非一時的コンピュータ可読記録媒体。
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