EP2283610A2 - Procédé et système d'enregistrement automatique d'une session de communication - Google Patents
Procédé et système d'enregistrement automatique d'une session de communicationInfo
- Publication number
- EP2283610A2 EP2283610A2 EP09757724A EP09757724A EP2283610A2 EP 2283610 A2 EP2283610 A2 EP 2283610A2 EP 09757724 A EP09757724 A EP 09757724A EP 09757724 A EP09757724 A EP 09757724A EP 2283610 A2 EP2283610 A2 EP 2283610A2
- Authority
- EP
- European Patent Office
- Prior art keywords
- server
- communication
- recording
- data
- communication channel
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Ceased
Links
- 238000004891 communication Methods 0.000 title claims abstract description 132
- 238000000034 method Methods 0.000 title claims abstract description 28
- 230000000977 initiatory effect Effects 0.000 claims abstract description 3
- 238000006243 chemical reaction Methods 0.000 claims description 5
- 238000007906 compression Methods 0.000 claims description 3
- 230000006835 compression Effects 0.000 claims description 3
- 230000005540 biological transmission Effects 0.000 claims description 2
- 238000013500 data storage Methods 0.000 claims description 2
- 238000012795 verification Methods 0.000 claims description 2
- 238000013144 data compression Methods 0.000 description 1
- 230000001419 dependent effect Effects 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 238000009434 installation Methods 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
- 238000004088 simulation Methods 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1083—In-session procedures
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/16—Arrangements for providing special services to substations
- H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
- H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
- H04L12/1831—Tracking arrangements for later retrieval, e.g. recording contents, participants activities or behavior, network status
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42221—Conversation recording systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
- H04M2203/652—Call initiation triggered by text message
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
- H04M3/567—Multimedia conference systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
Definitions
- the present invention generally relates to the field of telecommunications and relates more particularly to a method and a system for recording a communication session initiated by at least a first communication terminal with at least a second communication terminal via at least one communication channel established through a computer and / or telephone network. It is known to connect professional partners via conference call systems, or via videoconferencing systems implemented on specific network infrastructures, based for example on the ISDN standard.
- a web conferencing service can thus simply meet the sharing needs of documents, in contexts where users need to come together to view a presentation, or information.
- web conferencing services can also offer features for managing audio, video or instant messaging.
- the invention aims to meet this need.
- This objective is achieved by the prediction of a method, moreover in accordance with the generic definition given in the preamble above, and more particularly characterized in that it comprises steps of: reception by at least one server of recording a request to record the communication session, comprising recording configuration data, in particular allowing the identification of each communication channel, connection of the registration server to each established communication channel upon initiation of the communication session, according to the received configuration data, - recording of the data transferred on each communication channel by the registration server.
- the communication session comprises a web conference, a communication channel being established between a hosting server of a Web conferencing application and respectively each communication terminal participating in the web conference, the step s of connection and registration made by the registration server consisting for the latter of: connecting to the hosting server of the web conferencing application,
- each communication channel established between the hosting server of the Web conferencing application and respectively each communication terminal participating in said conference comprises a data link and / or an audio link and / or a video link and / or an IM link.
- the registration configuration data received by the registration server include a URL identifying the application. conference call and an access code to said conference.
- the communication session comprises a telephone call.
- each communication channel supporting the telephone communication is established through a public switched telephone network or a mobile telephone network.
- each communication channel supporting the telephone communication comprises a link adapted for establishing voice over IP connections, supporting an IP telephony application.
- the registration server connects to the telephone call as an additional participant in said call and proceeds to record it.
- the recording configuration data received by the recording server comprise telephone coordinates allowing the connection of the server to the communication channel.
- the method according to the invention comprises a preliminary registration step with a registration service, in the course of which a user connects to a computer server to identify himself to the service and receives data in return. personalized access to the service.
- the method according to the invention comprises steps: access by the user to the registration service using the personalized access data,
- the programming step includes determining a date and time of starting the recording.
- the method according to the invention comprises a step of transferring the recorded data from the recording server to a data conversion server, adapted to perform a compression operation of the data recorded in a predetermined format.
- the method according to the invention comprises a step of providing the data recorded on at least one storage and consultation server.
- the present invention relates to a recording server of a communication session initiated by at least a first communication terminal with at least a second communication terminal via at least one communication channel established through a network.
- computer and / or telephone characterized in that it comprises: means for receiving a request to record the communication session, means for connection to each established communication channel, according to recording configuration data received with said registration request, in particular allowing the identification of each communication channel, and means for recording the data transferred on each channel Communication.
- connection means comprise connection means to a server hosting a web conferencing application in which the communication terminals participate and means for executing the application as an additional participant in said conference.
- the server comprises means of connection to a telephone communication between the communication terminals.
- the present invention relates to a system for recording a communication session initiated by at least a first communication terminal with at least a second communication terminal via at least one communication channel established through a network.
- computer and / or telephone characterized in that it comprises: at least one recording server according to the invention, at least one data conversion server, comprising means for receiving data recorded by said recording server and of the means for compressing said data recorded in a predetermined format, at least one data storage and consultation server, comprising means for receiving the recorded data, compressed or not, and means for storing and making available said data .
- FIG. present invention is a block diagram of the system according to FIG. present invention.
- the recording system of a communication session initiated by at least a first communication terminal with at least a second communication terminal via at least one communication channel established through a computer and / or telephone network will be described as part of a communication session based on a web conference coupled with a telephone call. But it is clear that the system is applicable to all types of communication sessions that can be established, among a communication or conference call, a web conference, whether or not coupled to a conference call, whether or not coupled to an audio or video conference .
- the recording system described in FIG. 1 comprises a computer server 10, designed to receive user registration requests. wanting to use the registration service. Indeed, any user wishing to obtain automatic records of his communication sessions with other remote users must, in a preliminary step, register and identify, in order to obtain personalized access data to the service.
- the computer server 10 comprises, for example, a web server hosting a website on which the user connects, via, for example, his personal computer, to provide identification information, for example using a registration form.
- User-provided identification information includes, for example, personal data (name, first name, address, etc.), as well as communication session recording configuration data, which will later be used for session recordings.
- This configuration data includes, for example, telephone coordinates (such as conference call number, landline number, mobile phone number) and / or Web (such as URL and access codes of a web conferencing application). . In this way, the user can record several possible recording configurations, from which he can choose during a subsequent recording request.
- the server 10 sends back to the user access data.
- customized to the service including for example a user code (login) associated with a password, through which the user can access his personal account on the site, allowing the use of the various features offered by the service of recording, which will be discussed in more detail later.
- the access by the user to the various functionalities and, in particular, to that making it possible to request the start of a recording of a communication session may also be allowed by sending an SMS (" Short Message Service ") of an email, or by a call to a voice server.
- SMS Short Message Service
- the user at the end of the registration step, the user also receives the information necessary for access to the service by these intermediaries, such as special number for sending SMS, voice server number and address e-mail.
- an identified user having access rights to the service can schedule a request to record a communication session, either via a Web form available for this purpose on the accessed website used by the user. registration, either via SMS, or via a message on a voice server, or via an email.
- the user connects by means of a personal computer type communication terminal 11 to the server 10, to access his personal account using the access data.
- the selected recording configuration data indicating the type of communication session that it wishes to record (telephone, Web or both according to the example) and the chosen coordinates.
- the communication session provided between the user communication terminals 11, 12 and 13, respectively, 14 comprises a web conference, coupled to a telephone call.
- a communication channel will have to be established between a hosting server 40 of a web conferencing application and respectively each communication terminal 11 and 13, such as a personal computer, participating in the web conference.
- each of these channels 41, 42 may comprise a data link and / or an audio link and / or a video link and / or an IM link.
- a communication channel 15 supporting the latter may for example be established through a public switched telephone network or a mobile telephone network.
- the communication channel 15 may comprise a connection to the establishment of voice over IP connections, supporting an IP telephony application.
- the request for registration of such a communication session therefore, consists of a request for registration of the telephone call as well as in a request to register the web conference, and the user-programmed registration configuration data in the request must be able to accurately identify each communication channel to be established during this communication session. .
- the registration configuration data therefore includes in this example a URL identifying the web conferencing application and an access code to said conference, as well as the telephone coordinates necessary for the establishment of the telephone call.
- the request to record the communication session thus programmed by the user is then transmitted to the server 10.
- the programming of the recording configuration data may also consist in determining in the request a start date and time of the recording, the latter being able to be programmed in advance in this way.
- the server When the user is registered, he / she first checks the validity of the user's identity and request. If the request is not valid, the server sends a signal back to the user's computer indicating that the record can not be made, along with the corresponding reasons.
- the system according to the invention further comprises at least one recording server 20, adapted for processing communication session recording requests.
- the Check availability of a recording server is first performed.
- the registration request is valid and a registration server 20 is available, then the request is forwarded to the latter for the purpose of preparing the registration requested by
- the recording server 20 therefore comprises means for receiving the request for recording the communication session, connection means for each communication channel identified according to the recording configuration data included in the request. , and means for recording the data transferred on each communication channel during the establishment of the session.
- the recording server 20 connects via the link 43 to the server 40 hosting the web conference application selected by the user in which the webserver participates. communication terminals 11 and 13 and executes the application as an additional participant in said conference, which thus becomes a three-way conference in the example, thanks to the received configuration data.
- the registration server takes into account the different access codes or conference participants.
- the application is brought to the fore to be registered.
- the web conferencing application used is not simply accessible via a URL and an access code, one can consider installing the web conferencing application on the registration server and let the user choose the web conferencing application he wants to use.
- the registration server then takes care, when receiving the registration request, to connect the participants by launching the necessary applications with the appropriate access codes.
- the recording server 20 is connected to the telephone communication between the terminals 12 and 14 as an additional participant in the call, thereby becoming a three-way call. in the example, and proceeds to record it, using the received registration configuration data, which includes the telephone coordinates for connecting the server 20 to the communication channel 15.
- the registration server executes the telephony software. IP selected by the user.
- the number dialed by the server is the number selected by the user.
- the registration server takes into account the different access codes or participant codes if it is a conference call.
- the user must either have a fixed or mobile phone allowing conference calls, or the details of a conference call organized by an operator.
- the user does not have a telephone to implement a teleconference, he can fill it in the identification form.
- the registration service When he calls the registration service, he will have to specify the telephone number (or conference call) of his interlocutor (s) and it is then the recording server that will take charge of the teleconference and 'call both the user and his interlocutor or the user and the conference call to put them in communication.
- the basic principle of the invention is therefore to add a participant to any communication established within the context of the communication session to be recorded, this additional participant being constituted by the recording server 20.
- This server is then intended to connect to each communication channel established during the communication session, as any other participant in the communication session, and to proceed in addition to its registration.
- the user When the user wishes to stop, resume or end the recording of his communication session, he can send a message to the registration service either via his Internet account or by SMS or e-mail. or by interrupting web or telephone communication.
- a step of transferring the recorded data is carried out, during which the recording server 20 transfers the recorded data reverberation record of the system according to the invention.
- the data conversion server 30 is then adapted to perform a compression operation of the recorded data in a predetermined format.
- This data compression format can be selected by the user from among several available formats, during the programming of the request.
- the recorded data are intended to be transmitted to its final destinations, constituted by storage and consultation servers, for example the Web server 10 used for registration, or a voice server or a video , to be made available to the user.
- storage and consultation servers for example the Web server 10 used for registration, or a voice server or a video , to be made available to the user.
- Example 1 Recording a telephone conversation
- the method is implemented using a telephone allowing a three-way conference, for example a telephone of the type of those which are commercially available under the names "iPhone” or "Blackberry".
- a person X is called by the registration server. Upon receiving the call, it generates a new call with his telephonesetheir two communications. In this case, the server is not used in conference mode.
- Example 2 Recording a telephone conversation
- the method is implemented using a server in conference mode.
- a person X can record an outgoing call from any telephone (landline or mobile) regardless of who owns it (so that they can borrow a phone to make a recording).
- this person dials the number of the registration server and enters his access code, as well as the number of the person Y that he wishes to call.
- the registration server generates a new call to Y, joins the two calls, and records.
- the person's number Y may also be the number of a teleconference.
- the person X can then participate and the recording server also, while recording.
- Example 3 Recording incoming calls A person X, who has a telephone with a number A, communicates to his interlocutors a call number B.
- Call number B leads to the recording server (the recording server can indeed be equipped with telephone chips such as mobile phones, which allows it to have call numbers of the same type) which recognizes it , automatically generates a meeting with the call number A, and saves it.
- the recording server can indeed be equipped with telephone chips such as mobile phones, which allows it to have call numbers of the same type
- this mobile phone is configured not to transmit or display its number.
- the number of the person X is A
- the known number of the person X is B.
- B that is to say the number that the person X communicates to his interlocutors and printed on his business cards, is the call number of the recording server which, when receiving a call, automatically switches to conference mode and calls the number A.
- the person X can, if he wishes, decide to record all incoming calls or to select in advance the interlocutors that he wants to record by indicating their numbers, so that the server can recording can recognize them.
- Example 4 Registering a web session
- the server connects as a participant in the web session and records its own screen in video form.
- the recording server has access to the conference server which has memorized all the events and actions (content presented, movement of the mouse, messages exchanged, etc.) timed by the speaker and the speakers. participants. This information allows him to replay the web session (only the real-time video can not be replayed) and synchronize it with the audio recording (phone or IP ).
- this second embodiment is dependent on the web conferencing system used and can not record the video in real time, it has the advantage of allowing an unlimited number of simultaneous recordings of web sessions without requiring the use multiple servers or virtual machines.
- the remote automatic recording system of a communication session described above is particularly advantageous since it does not require any installation or downloading of any additional program on the user's communication terminal.
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Multimedia (AREA)
- Computer Networks & Wireless Communication (AREA)
- General Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- Telephonic Communication Services (AREA)
- Computer And Data Communications (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Abstract
Description
Claims
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
FR0853075A FR2931330B1 (fr) | 2008-05-13 | 2008-05-13 | Procede et systeme d'enregistrement automatique d'une session de communication |
PCT/FR2009/050869 WO2009147348A2 (fr) | 2008-05-13 | 2009-05-12 | Procédé et système d'enregistrement automatique d'une session de communication |
Publications (1)
Publication Number | Publication Date |
---|---|
EP2283610A2 true EP2283610A2 (fr) | 2011-02-16 |
Family
ID=40139110
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP09757724A Ceased EP2283610A2 (fr) | 2008-05-13 | 2009-05-12 | Procédé et système d'enregistrement automatique d'une session de communication |
Country Status (4)
Country | Link |
---|---|
US (1) | US8903905B2 (fr) |
EP (1) | EP2283610A2 (fr) |
FR (1) | FR2931330B1 (fr) |
WO (1) | WO2009147348A2 (fr) |
Families Citing this family (9)
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US8994777B2 (en) * | 2012-03-26 | 2015-03-31 | Salesforce.Com, Inc. | Method and system for web conference recording |
US10231004B2 (en) * | 2012-06-20 | 2019-03-12 | Adobe Systems Incorporated | Network recording service |
FR2996086B1 (fr) * | 2012-09-25 | 2014-10-24 | Kadrige | Procede de presentation a distance entre au moins deux terminaux connectes a travers un reseau |
US9338302B2 (en) | 2014-05-01 | 2016-05-10 | International Business Machines Corporation | Phone call playback with intelligent notification |
US10447761B2 (en) * | 2015-07-31 | 2019-10-15 | Page Vault Inc. | Method and system for capturing web content from a web server as a set of images |
US10673913B2 (en) * | 2018-03-14 | 2020-06-02 | 8eo, Inc. | Content management across a multi-party conference system by parsing a first and second user engagement stream and transmitting the parsed first and second user engagement stream to a conference engine and a data engine from a first and second receiver |
US11258834B2 (en) * | 2018-10-05 | 2022-02-22 | Explain Everything, Inc. | System and method for recording online collaboration |
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2008
- 2008-05-13 FR FR0853075A patent/FR2931330B1/fr not_active Expired - Fee Related
-
2009
- 2009-05-12 US US12/991,957 patent/US8903905B2/en active Active
- 2009-05-12 WO PCT/FR2009/050869 patent/WO2009147348A2/fr active Application Filing
- 2009-05-12 EP EP09757724A patent/EP2283610A2/fr not_active Ceased
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Also Published As
Publication number | Publication date |
---|---|
FR2931330B1 (fr) | 2011-04-01 |
US20110131276A1 (en) | 2011-06-02 |
FR2931330A1 (fr) | 2009-11-20 |
WO2009147348A2 (fr) | 2009-12-10 |
US8903905B2 (en) | 2014-12-02 |
WO2009147348A3 (fr) | 2010-03-11 |
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