EP1547491B1 - Chemists shop arrangement - Google Patents

Chemists shop arrangement Download PDF

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Publication number
EP1547491B1
EP1547491B1 EP03029543.0A EP03029543A EP1547491B1 EP 1547491 B1 EP1547491 B1 EP 1547491B1 EP 03029543 A EP03029543 A EP 03029543A EP 1547491 B1 EP1547491 B1 EP 1547491B1
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EP
European Patent Office
Prior art keywords
articles
shelves
pharmacy
visual
customer
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EP03029543.0A
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German (de)
French (fr)
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EP1547491A1 (en
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Norbert Deters
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Individual
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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/0092—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for assembling and dispensing of pharmaceutical articles
    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
    • A47F10/00—Furniture or installations specially adapted to particular types of service systems, not otherwise provided for
    • A47F10/02—Furniture or installations specially adapted to particular types of service systems, not otherwise provided for for self-service type systems, e.g. supermarkets
    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
    • A47F9/00—Shop, bar, bank or like counters
    • A47F9/02—Paying counters
    • A47F9/04—Check-out counters, e.g. for self-service stores
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/0036—Checkout procedures

Definitions

  • the invention relates to a shop device for a pharmacy according to the preamble of claim 1.
  • US 5429430 is given as state of the art.
  • Shop fittings for pharmacies with free-choice shelf compartments arranged in the access area for customers are part of workrooms of a pharmacy, the so-called Offizin.
  • free-choice shelving units there are open stock items that the customer can select and remove.
  • the articles which the customer finds in the free choice shelves are exclusively articles not subject to a pharmacy, the issue of which does not have to be the responsibility of the pharmacist or a pharmacy employee.
  • the billing and payment of the items taken from the free-choice shelves takes place at a checkout counter, which may also have a point-of-sale terminal.
  • the cash desk is usually located separately from the hand-selling counter, which is also part of the shop. It is also conceivable that the cashier is part of the hand sales counter.
  • the indication concept When presenting the articles in the free-choice shelf compartments, use is made of the so-called indication concept in pharmacies. As part of the indication concept, the presentation of the articles takes place from the point of view of the indication. Thus, the remedies indicated for a particular illness or for the well-being of the customer, chemicals, Cosmetics and prophylactics in the free choice shelves arranged so that they are presented to the customer together. According to the indication concept, for example, all non-pharmacy articles which are suitable for the treatment of the skin are placed together in the free choice shelves for the "skin" indication area.
  • the advantage of the indication concept is that from the outset the customer is given the opportunity to obtain information about the products that are not eligible for a pharmacy, without having first entered into a dialogue with the pharmacist or the pharmacy employee. In this way, the purchase decision of the customer is forced. In addition, if the customer has a firm intention to buy, it may be necessary to dispense with a time-consuming and cost-intensive dialogue with the pharmacist regarding the articles that are not eligible for pharmacies.
  • the usual pharmacy shop facility has the disadvantage that it allows free choice only in the access area, d. H. only non-pharmacy-priced items in the free-choice shelves, whereas they do not cover pharmacy-priced items in the free-choice shelves.
  • this form of dispensing pharmacy articles is also referred to as pharmaceutical dispensing.
  • the pharmacy articles are arranged in shelves, which are in the inaccessible to the customer areas, eg. B. located behind the hand sales counters.
  • the spatial separation of the articles sold in pharmacies into pharmacy-only and non-pharmacy-priced products makes it impossible to place articles that are not subject to pharmacies and are subject to a pharmacy license together from the point of view of the indication. This means that the above-mentioned advantage of the forced purchase decision for pharmacy-priced items is missing, since the customer first in a dialogue To contact the pharmacist or the pharmacist to get the article subject to the pharmacy.
  • the invention proposes starting from a shop of the type mentioned above, that the cashier is connected to a fully automatic picking system, which supplies the cash desk with the requested pharmacy items, the cash desk is equipped with the reader that on can read the information contained in the information provided by the customer, so that then based on this information, the pharmacy-related items are ordered and transported.
  • the store device has the advantage that it makes it possible to integrate the pharmacy articles into the customer's access area, whereby the pharmacy articles and non-pharmacy articles may be arranged together from the point of view of the indication.
  • the information carriers are as Cards formed that contain freely readable and / or coded information about the issued in the associated reform anglesregalfach article. In this way, it is ensured that easily manageable information carriers are present, which contain the required information in a readable and coded form for the customer and for the pharmacist or for the pharmacy staff about the items displayed in the associated display selection shelf. This information can be passed on without the customer and the pharmacist or pharmacy staff interacting with each other.
  • each free-choice shelves and display shelves can be arranged side by side.
  • shelves contain both free-choice shelf compartments and display-selection shelves.
  • a modular shelving system makes sense, which is composed of a plurality of shelf modules and shelf modules with free-choice shelf compartments and shelf modules with contriviregalfambaern contains.
  • the viewing shelves are protected by them final viewing windows against access by the customer.
  • the cash desk is associated with a transport system, which transports on demand the items displayed in the display shelf shelves articles from a warehouse to the cash desk.
  • a transport system makes it possible to reduce the personnel costs for the transport of pharmacy items to the cash desk.
  • the transport system is part of a fully automated pharmacy picking system. This takes account of the fact that pharmacies with a large number of pharmacy articles frequently have automatic picking systems which serve to store the pharmacy articles sorted and to remove them from the store as quickly as possible in the desired sorting and denomination.
  • the picked items can be transported by means of the transport system to the cash desk.
  • the checkout counter is associated with a reading device for reading the information contained on the information carrier.
  • a reading device facilitates the communication between cash desk and warehouse and makes this largely error-free.
  • the Fig. 1 shows a plan view of a conventional pharmacy shop device 1 in the prior art.
  • the pharmacy shop device 1 is an access area 2, which is equipped with several free-choice shelves 3.
  • the access area is the area in which the customer can move freely at any time.
  • the free choice shelves 3 are sales articles that are not subject to a pharmacy.
  • the non-pharmacy subject articles in the free choice shelves 3 are arranged from the point of view of the indication. For example, all non-pharmacy articles that are suitable as cosmetic or medical agents for the skin can be presented and offered in one of the free choice shelves 3 closed.
  • the operation in free choice in the access area 2 has the consequence that The customer must go to the cash desk 4 after selection and removal of the non-pharmacy subject. At the checkout desk 4, finally, the settlement and payment of non-pharmacy items from the free choice shelves 3 takes place.
  • the cash desk 4 is often part of a hand selling counter 5.
  • the hand selling counter 5 also contains free-access compartments accessible to the customer 3.
  • the hand-selling counter 5 contains shelves 6 which are inaccessible to the customer. Further shelf compartments 6, which are inaccessible to the customer, are arranged behind the hand-selling counter 5.
  • pharmacy items are placed, which are particularly often required, d. H. so-called OTC articles (over the counter articles). This placement, which is also visible to the customer, requires these products more frequently than other equivalent, cheaper, or even better products.
  • the customer wants to buy pharmacy articles in addition to the articles selected on the optional subjects, he is instructed to enter into a dialogue with the pharmacist or with the pharmacy employee at the hand sales counter 5.
  • the issue of the article subject to the pharmacy is carried out in such a way that the pharmacist or the pharmacy employee removes the article subject to the pharmacy from a shelf 6, which presents it to the customer at the sales counter 5 and hands it over.
  • the pharmaceutical output is completed.
  • Fig. 2 shows a pharmacy loading device 11 according to the invention with a much larger compared to the prior art access area 12 for the customer, in which both free-choice shelves 13 and visual choice shelf compartments 14 are arranged.
  • the free-choice shelves 13 are open, so that the customer can take directly from these free choice shelves the non-pharmacy products.
  • the visual choice shelves 14 are closed by contrast, by viewing windows, so that the customer from these closed view selection shelves 14 can not remove the pharmacy items displayed therein.
  • the closed view selection shelves with output containers 15 are provided in which the customer information carrier, for. B. in the form of printed cards 16 are kept, which contain in readable and / or encoded form information about the issued in the closed display option shelves 14 pharmacy items. This information carrier, the customer can see the output containers 15 to exchange them with the pharmacist or the pharmacy staff at a checkout counter 17 against the pharmacy items.
  • FIG. 2 can be seen belonging to the illustrated pharmacy shop device 11 a total of three cash desks 17a, 17b and 17c.
  • the cash desk 17a is connected to a transport system 18, z. B. a chute or a pneumatic tube system, which transports on demand the sought after pharmacy items to the cash desk 17a.
  • the checkout counter 17b is assigned a supply machine 19 specially designed for high-speed turners, which supplies the requested articles requiring a pharmacy to the checkout counter 17b.
  • the checkout counter 17c is finally connected to a fully automated order picking system 20, which supplies the checkout counter 17c with the requested pharmacy articles.
  • the cash desks 17a, 17b and 17c are respectively equipped with readers 21a, 21b and 21c which can read the information contained on the information carriers 16 delivered by the customers. On the basis of this information, the pharmacy-related articles are then ordered and transported.
  • the belonging to the pharmacy shop device 11 shelves can be individual shelves, either only open-dial shelves 13 or enclosed visual choice shelves 14 included. But it may also be mixed shelves that contain both open free-choice shelves 13 and closed view selection shelves 14. Finally, the shelving system can also be modular in order to mix when setting up or remodeling the pharmacy, the open free-choice shelves 13 and the closed meethuiregalfier 14 as desired.
  • the loading of the shelves is based on the indication.
  • articles for pedicure can be presented on a shelf or at least close to each other, namely the pharmacy-based medicines for maintaining the health of the foot in closed-type display shelves 14 and the non-pharmacy-requiring foot care products in adjacent free-choice shelves 13.
  • indication islands can be created in the pharmacy as needed, which provide the products required for the respective indication area, without the pharmaceutical issue being disturbed. This is ensured by the fact that the customer receives the pharmacy-only products only from the hand of the pharmacist or its qualified personnel.
  • the new pharmacy store facility relieves the pharmacist in particular of unqualified sales activities and allows him to focus more on much more important advice, for example by advising customers in the respective indication areas in front of the display shelves about suitable therapies and suitable medicines.

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Warehouses Or Storage Devices (AREA)

Description

Die Erfindung betrifft eine Ladeneinrichtung für eine Apotheke gemäß dem Oberbegriff des Anspruches 1. US 5429430 ist als Stand der Technik angegeben.The invention relates to a shop device for a pharmacy according to the preamble of claim 1. US 5429430 is given as state of the art.

Ladeneinrichtungen für Apotheken mit im Zugangsbereich für Kunden angeordneten Freiwahlregalfächern sind Bestandteil von Arbeitsräumen einer Apotheke, der sogenannten Offizin. In Freiwahlregalfächern befinden sich offen vorrätig gelagerte Artikel, die der Kunde auswählen und entnehmen kann. Bei den Artikeln, die der Kunde in den Freiwahlregalfächern vorfindet, handelt es sich ausschließlich um nichtapothekenpflichtige Artikel, deren Ausgabe nicht im Verantwortungsbereich des Apothekers bzw. eines Apothekenbediensteten liegen muss. Die Abrechnung und Bezahlung der aus den Freiwahlregalfächern entnommenen Artikel erfolgt an einem Kassentisch, der auch über ein Kassenterminal verfügen kann. Der Kassentisch befindet sich gewöhnlich räumlich getrennt von der Handverkaufstheke, die ebenfalls Bestandteil der Ladeneinrichtung ist. Denkbar ist aber auch, dass der Kassentisch Teil der Handverkaufstheke ist.Shop fittings for pharmacies with free-choice shelf compartments arranged in the access area for customers are part of workrooms of a pharmacy, the so-called Offizin. In free-choice shelving units there are open stock items that the customer can select and remove. The articles which the customer finds in the free choice shelves are exclusively articles not subject to a pharmacy, the issue of which does not have to be the responsibility of the pharmacist or a pharmacy employee. The billing and payment of the items taken from the free-choice shelves takes place at a checkout counter, which may also have a point-of-sale terminal. The cash desk is usually located separately from the hand-selling counter, which is also part of the shop. It is also conceivable that the cashier is part of the hand sales counter.

Bei der Präsentation der Artikel in den Freiwahlregalfächern wird in Apotheken von dem sogenannten Indikationskonzept Gebrauch gemacht. Im Rahmen des Indikationskonzeptes findet die Präsentation der Artikel unter dem Gesichtspunkt der Indikation statt. Demnach werden die bei einer bestimmten Krankheit oder für das Wohlbefinden des Kunden angezeigten Heilmittel, Chemikalien, Kosmetika und Prophylaktika in den Freiwahlregalfächern so angeordnet, dass sie gemeinsam dem Kunden präsentiert werden. Gemäß dem Indikationskonzept werden beispielsweise in den Freiwahlregalfächern für das Indikationsgebiet "Haut" sämtliche nichtapothekenpflichtige Artikel gemeinsam platziert, die sich für die Behandlung der Haut eignen.When presenting the articles in the free-choice shelf compartments, use is made of the so-called indication concept in pharmacies. As part of the indication concept, the presentation of the articles takes place from the point of view of the indication. Thus, the remedies indicated for a particular illness or for the well-being of the customer, chemicals, Cosmetics and prophylactics in the free choice shelves arranged so that they are presented to the customer together. According to the indication concept, for example, all non-pharmacy articles which are suitable for the treatment of the skin are placed together in the free choice shelves for the "skin" indication area.

Der Vorteil des Indikationskonzepts liegt darin, dass dem Kunden von vornherein die Möglichkeit gegeben wird, Informationen über die für ihn in Frage kommenden nichtapothekenpflichtigen Artikel einzuholen, ohne zuvor in einen Dialog mit dem Apotheker bzw. mit dem Apothekenbediensteten zu treten. Auf diese Weise wird die Kaufentscheidung des Kunden forciert. Darüber hinaus kann bei fester Kaufabsicht des Kunden von einem für den Apotheker zeit- und kostenintensiven Dialog bezüglich der für den Kunden in Frage kommenden nichtapothekenpflichtigen Artikel abgesehen werden.The advantage of the indication concept is that from the outset the customer is given the opportunity to obtain information about the products that are not eligible for a pharmacy, without having first entered into a dialogue with the pharmacist or the pharmacy employee. In this way, the purchase decision of the customer is forced. In addition, if the customer has a firm intention to buy, it may be necessary to dispense with a time-consuming and cost-intensive dialogue with the pharmacist regarding the articles that are not eligible for pharmacies.

Die übliche Apothekenladeneinrichtung hat den Nachteil, dass sie lediglich im Zugangsbereich die Freiwahl erlaubt, d. h. nur nicht- apothekenpflichtige Artikel in den Freiwahlregalfächern aufweist, wohingegen sie apothekenpflichtige Artikel in den Freiwahlregalfächern nicht erfasst. Um den gesetzlichen Bestimmungen für den Arzneimittelverkauf Genüge zu leisten, ist es nämlich erforderlich, dass die Ausgabe der apothekenpflichtigen Artikel ausreichend überwacht erfolgt. Dies bedeutet, dass der erste Zugriff auf den apothekenpflichtigen Artikel und die Aushändigung desselben an den Kunden dem Apotheker oder dem Fachpersonal vorbehalten bleiben muss. In der pharmazeutischen Terminologie wird diese Form der Ausgabe von apothekenpflichtigen Artikeln auch als pharmazeutische Ausgabe bezeichnet.The usual pharmacy shop facility has the disadvantage that it allows free choice only in the access area, d. H. only non-pharmacy-priced items in the free-choice shelves, whereas they do not cover pharmacy-priced items in the free-choice shelves. In order to comply with the legal requirements for the sale of medicines, it is necessary that the issue of the articles subject to pharmacies is adequately monitored. This means that the first access to the article subject to the pharmacy and its delivery to the customer must be reserved for the pharmacist or the qualified person. In pharmaceutical terminology, this form of dispensing pharmacy articles is also referred to as pharmaceutical dispensing.

Die apothekenpflichtigen Artikel sind dabei in Regalfächern angeordnet, die sich in den für die Kunden unzugänglichen Bereichen, z. B. hinter den Handverkaufstheken befinden. Die räumliche Trennung der in Apotheken feilgebotenen Artikel in apothekenpflichtige und nichtapothekenpflichtige Produkte macht es unmöglich, nichtapothekenpflichtige und apothekenpflichtige Artikel gemeinsam unter dem Gesichtspunkt der Indikation zu platzieren. Dies führt dazu, dass der vorerwähnte Vorteil der forcierten Kaufentscheidung bei apothekenpflichtigen Artikeln ausbleibt, da der Kunde zunächst in einen Dialog mit dem Apotheker bzw. mit dem Apothekenbediensteten treten muss, um den apothekenpflichtigen Artikel zu erhalten. Der Umstand, dass apothekenpflichtige und nichtapothekenpflichtige Artikel nicht gemeinsam unter dem Gesichtspunkt der Indikation angeordnet werden können, führt auch dazu, dass selbst bei fester Kaufabsicht des Kunden ein für den Apotheker zeit- und kostenintensiver Dialog bezüglich der für den Kunden in Frage kommenden nichtapothekenpflichtigen Artikel stattfindet.The pharmacy articles are arranged in shelves, which are in the inaccessible to the customer areas, eg. B. located behind the hand sales counters. The spatial separation of the articles sold in pharmacies into pharmacy-only and non-pharmacy-priced products makes it impossible to place articles that are not subject to pharmacies and are subject to a pharmacy license together from the point of view of the indication. This means that the above-mentioned advantage of the forced purchase decision for pharmacy-priced items is missing, since the customer first in a dialogue To contact the pharmacist or the pharmacist to get the article subject to the pharmacy. The fact that pharmacy-only and non-pharmacy-requiring articles can not be ordered together from the point of view of the indication also leads to a time-consuming and cost-intensive dialog for the pharmacist regarding the non-pharmacy products that are eligible for the pharmacy, even if the customer has a firm purchase intent ,

Es ist deshalb Aufgabe der Erfindung, eine Ladeneinrichtung für eine Apotheke zur Verfügung zu stellen, die es möglich macht, apothekenpflichtige und nichtapothekenpflichtige Artikel gemeinsam unter dem Gesichtspunkt der Indikation im Zugangsbereich des Kunden zu präsentieren, wobei zugleich die pharmazeutische Ausgabe gewährleistet ist.It is therefore an object of the invention to provide a shop equipment for a pharmacy, which makes it possible to present pharmacy and non-pharmacy articles together from the point of view of the indication in the access area of the customer, while ensuring the pharmaceutical output.

Zur Lösung dieser Aufgabe schlägt die Erfindung ausgehend von einer Ladeneinrichtung der eingangs genannten Art vor, dass der Kassentisch mit einem vollautomatisch arbeitenden Kommissioniersystem verbunden ist, welches den Kassentisch mit den angeforderten apothekenpflichtigen Artikeln versorgt, wobei der Kassentisch mit dem Lesegerät ausgerüstet ist, das die auf den von den Kunden abgegebenen Informationsträgern enthaltenen Informationen lesen kann, so dass anhand dieser Informationen sodann die apothekenpflichtigen Artikel bestellt und herantransportiert werden.To solve this problem, the invention proposes starting from a shop of the type mentioned above, that the cashier is connected to a fully automatic picking system, which supplies the cash desk with the requested pharmacy items, the cash desk is equipped with the reader that on can read the information contained in the information provided by the customer, so that then based on this information, the pharmacy-related items are ordered and transported.

Die Ladeneinrichtung gemäß der Erfindung hat den Vorteil, dass sie es möglich macht, die apothekenpflichtigen Artikel in den Zugangsbereich des Kunden zu integrieren, wobei die apothekenpflichtigen Artikel und die nichtapothekenpflichtigen Artikel gemeinsam unter dem Gesichtspunkt der Indikation angeordnet werden können. Dadurch, dass die in den Sichtwahlregalfächern abgelegten Artikel gegen Zugriff geschützt ausgestellt werden und lediglich die Informationsträger am Kassentisch gegen die in den Sichtwahlregalfächern angebotenen Artikel eingetauscht werden können, ist zugleich die pharmazeutische Ausgabe gewährleistet.The store device according to the invention has the advantage that it makes it possible to integrate the pharmacy articles into the customer's access area, whereby the pharmacy articles and non-pharmacy articles may be arranged together from the point of view of the indication. The fact that the stored in the display shelf shelves articles are issued protected against access and only the information carrier can be exchanged at the checkout counter for offered in the Sichtwahlregalfächern article, the pharmaceutical output is guaranteed at the same time.

Die Informationsträger sind als Karten ausgebildet, die frei lesbare und/oder codierte Informationen über den im zugehörigen Sichtwahlregalfach ausgestellten Artikel enthalten. Auf diese Weise ist sichergestellt, dass leicht handhabbare Informationsträger vorliegen, die in lesbarer und codierter Form die erforderlichen Informationen für den Kunden und für den Apotheker bzw. für den Apothekenbediensteten über den im zugehörigen Sichtwahlregalfach ausgestellten Artikel enthalten. Diese Informationen können weitergegeben werden, ohne dass der Kunde und der Apotheker bzw. der Apothekenbedienstete in Dialog miteinander treten.The information carriers are as Cards formed that contain freely readable and / or coded information about the issued in the associated Sichtwahlregalfach article. In this way, it is ensured that easily manageable information carriers are present, which contain the required information in a readable and coded form for the customer and for the pharmacist or for the pharmacy staff about the items displayed in the associated display selection shelf. This information can be passed on without the customer and the pharmacist or pharmacy staff interacting with each other.

Zweckmäßigerweise weist die Ladeneinrichtung jeweils gesonderte Regale mit Sichtwahlregalfächern einerseits oder Freiwahlregalfächern andererseits auf. Hierdurch können jeweils Freiwahlregale und Sichtwahlregale nebeneinander angeordnet werden.Conveniently, the shopfitter each has separate shelves with Sichtwahlregalfächern on the one hand or free-choice shelf compartments on the other. As a result, each free-choice shelves and display shelves can be arranged side by side.

Da meistens aber eine enge Vermischung von apothekenpflichtigen und nichtapothekenpflichtigen Artikeln unter dem Gesichtspunkt der Indikation zweckmäßig ist, ist es von Vorteil, wenn Regale sowohl Freiwahlregalfächer als auch Sichtwahlregalfächer enthalten.Since, however, a close mixing of pharmacy-requiring and non-pharmacy-requiring articles is usually expedient from the point of view of the indication, it is advantageous if shelves contain both free-choice shelf compartments and display-selection shelves.

Um das Regalsystem variabel zu gestalten und dem jeweiligen Bedarf optimal anpassen zu können, ist ein modular aufgebautes Regalsystem sinnvoll, welches aus einer Mehrzahl von Regalmodulen zusammengesetzt ist und Regalmodule mit Freiwahlregalfächern und Regalmodule mit Sichtwahiregalfächern enthält.In order to make the shelving system variable and optimally adapted to the respective needs, a modular shelving system makes sense, which is composed of a plurality of shelf modules and shelf modules with free-choice shelf compartments and shelf modules with Sichtwahiregalfächern contains.

Zweckmäßig sind die Sichtregalfächer durch sie abschließende Sichtscheiben gegen den Zugriff durch den Kunden geschützt sind.Advantageously, the viewing shelves are protected by them final viewing windows against access by the customer.

Weiterhin ist dem Kassentisch ein Transportsystem zugeordnet, welches auf Anforderung den in den Sichtwahlregalfächern ausgestellten Artikeln entsprechende Artikel aus einem Lager zum Kassentisch transportiert. Ein solches Transportsystem macht es möglich, den Personalaufwand für den Transport der apothekenpflichtigen Artikel zum Kassentisch zu reduzieren. Schließlich ist das Transportsystem Bestandteil eines voll automatisch arbeitenden Apotheken-Kommissioniersystems. Dies trägt der Tatsache Rechnung, dass Apotheken mit einer Vielzahl von Apothekenartikeln häufig über automatische Kommissionierungsanlagen verfügen, die dazu dienen, die Apothekenartikel sortiert zu lagern und möglichst schnell in der jeweils gewünschten Sortierung und Stückelung aus dem Lager zu entnehmen und zusammenzustellen. Die kommissionierten Artikel können dabei mittels des Transportsystems zum Kassentisch befördert werden.Furthermore, the cash desk is associated with a transport system, which transports on demand the items displayed in the display shelf shelves articles from a warehouse to the cash desk. Such a transport system makes it possible to reduce the personnel costs for the transport of pharmacy items to the cash desk. After all, the transport system is part of a fully automated pharmacy picking system. This takes account of the fact that pharmacies with a large number of pharmacy articles frequently have automatic picking systems which serve to store the pharmacy articles sorted and to remove them from the store as quickly as possible in the desired sorting and denomination. The picked items can be transported by means of the transport system to the cash desk.

Dem Kassentisch ist ein Lesegerät zum Lesen der auf dem Informationsträger enthaltenen Informationen zugeordnet. Ein solches Lesegerät erleichtert die Kommunikation zwischen Kassentisch und Lager und macht diese weitestgehend fehlerfrei.The checkout counter is associated with a reading device for reading the information contained on the information carrier. Such a reading device facilitates the communication between cash desk and warehouse and makes this largely error-free.

Ein Ausführungsbeispiel der Erfindung wird im Folgenden anhand der Zeichnungen näher erläutert. Es zeigen:

Figur 1:
Einen Grundriss einer herkömmlichen Apothekenladeneinrichtung;
Figur 2:.
Einen Grundriss einer erfindungsgemäßen Apothekenladeneinrichtung.
An embodiment of the invention will be explained in more detail below with reference to the drawings. Show it:
FIG. 1:
A floor plan of a conventional pharmacy shop establishment;
Figure 2 :.
A floor plan of a pharmacy shop according to the invention.

Die Fig. 1 zeigt einen Grundriss einer nach dem Stand der Technik üblichen Apothekenladeneinrichtung 1. In der Apothekenladeneinrichtung 1 befindet sich ein Zugangsbereich 2, der mit mehreren Freiwahlregalfächern 3 ausgestattet ist. Der Zugangsbereich ist der Bereich, in dem sich der Kunde jederzeit frei bewegen kann. In den Freiwahlregalfächern 3 befinden sich Verkaufsartikel, die nichtapothekenpflichtig sind. Die nichtapothekenpflichtigen Artikel in den Freiwahlregalfächern 3 sind dabei unter dem Gesichtspunkt der Indikation angeordnet. So können beispielsweise sämtliche nichtapothekenpflichtige Artikel, die sich als kosmetische oder medizinische Mittel für die Haut eignen, geschlossen in einem der Freiwahlregalfächer 3 präsentiert und feilgeboten werden. Die Bedienung in Freiwahl im Zugangsbereich 2 hat zur Folge, dass sich der Kunde nach Auswahl und Entnahme des nichtapothekenpflichtigen Artikels zum Kassentisch 4 begeben muß. An dem Kassentisch 4 erfolgt schließlich die Abrechnung und Bezahlung der nichtapothekenpflichtigen Artikel aus den Freiwahlregalfächern 3.The Fig. 1 shows a plan view of a conventional pharmacy shop device 1 in the prior art. In the pharmacy shop device 1 is an access area 2, which is equipped with several free-choice shelves 3. The access area is the area in which the customer can move freely at any time. In the free choice shelves 3 are sales articles that are not subject to a pharmacy. The non-pharmacy subject articles in the free choice shelves 3 are arranged from the point of view of the indication. For example, all non-pharmacy articles that are suitable as cosmetic or medical agents for the skin can be presented and offered in one of the free choice shelves 3 closed. The operation in free choice in the access area 2 has the consequence that The customer must go to the cash desk 4 after selection and removal of the non-pharmacy subject. At the checkout desk 4, finally, the settlement and payment of non-pharmacy items from the free choice shelves 3 takes place.

Der Kassentisch 4 ist häufig Bestandteil einer Handverkaufstheke 5. Auch die Handverkaufstheke 5 enthält für den Kunden zugängliche Freiwahlfächern 3. Weiterhin enthält die Handverkaufstheke 5 für den Kunden unzugängliche Regalfächern 6. Weitere für den Kunden unzugängliche Regalfächer 6 sind hinter der Handverkaufstheke 5 angeordnet. In diesen nur dem Apotheker bzw. Apothekenpersonal zugänglichen Regalfächern 6 sind gewöhnlich apothekenpflichtige Artikel platziert, die besonders häufig verlangt werden, d. h. sogenannte OTC-Artikel (Over the Counter-Artikel). Durch diese auch für den Kunden sichtbare Platzierung werden diese Produkte häufiger verlangt, als andere gleichwertige, preiswertere oder sogar bessere Produkte.The cash desk 4 is often part of a hand selling counter 5. The hand selling counter 5 also contains free-access compartments accessible to the customer 3. Furthermore, the hand-selling counter 5 contains shelves 6 which are inaccessible to the customer. Further shelf compartments 6, which are inaccessible to the customer, are arranged behind the hand-selling counter 5. In these only accessible to the pharmacist or pharmacy staff shelves 6 usually pharmacy items are placed, which are particularly often required, d. H. so-called OTC articles (over the counter articles). This placement, which is also visible to the customer, requires these products more frequently than other equivalent, cheaper, or even better products.

Möchte der Kunde zusätzlich zu den an den Freiwahlfächern ausgesuchten Artikeln apothekenpflichtige Artikel kaufen, so ist er darauf angewiesen, in einen Dialog mit dem Apotheker bzw. mit dem Apothekenbediensteten an der Handverkaufstheke 5 zu treten. Die Ausgabe des apothekenpflichtigen Artikels erfolgt derart, dass der Apotheker bzw. der Apothekenbedienstete den apothekenpflichtigen Artikel einem Regalfach 6 entnimmt, dem Kunden an der Handverkaufstheke 5 vorlegt und aushändigt. Mittels des letztgenannten Vorgangs ist die pharmazeutische Ausgabe vollzogen.If the customer wants to buy pharmacy articles in addition to the articles selected on the optional subjects, he is instructed to enter into a dialogue with the pharmacist or with the pharmacy employee at the hand sales counter 5. The issue of the article subject to the pharmacy is carried out in such a way that the pharmacist or the pharmacy employee removes the article subject to the pharmacy from a shelf 6, which presents it to the customer at the sales counter 5 and hands it over. By means of the latter process, the pharmaceutical output is completed.

Die meisten apothekenpflichtigen Artikel befinden sich - ebenso wie die verschreibungspflichtigen Medikamente - im hinteren Bereich der Apothekenladeneinrichtung 1, der für den Kunden weder zugänglich noch einsehbar ist. Von dort können die Artikel über Kommissionierplätze 7 und 8 oder einer Rezeptur 9 angefordert, zur Handverkaufstheke 5 gebracht und dort pharmazeutisch ausgegeben werdenMost pharmacy-related items are - as well as the prescription drugs - in the back of the pharmacy shop 1, which is neither accessible nor visible to the customer. From there, the articles can be requested via order picking stations 7 and 8 or a formulation 9, brought to the hand sales counter 5 and issued there pharmaceutically

Fig. 2 zeigt eine Apothekenladeneinrichtung 11 gemäß der Erfindung mit einem im Vergleich zum Stand der Technik wesentlich größeren Zugangsbereich 12 für den Kunden, in welchem sowohl Freiwahlregalfächer 13 als auch Sichtwahlregalfächern 14 angeordnet sind. Die Freiwahlregalfächer 13 sind offen, so dass der Kunde aus diesen Freiwahlregalfächern die nichtapothekenpflichtigen Produkte direkt entnehmen kann. Die Sichtwahlregalfächer 14 sind demgegenüber durch Sichtscheiben abgeschlossen, so dass der Kunde aus diesen geschlossenen Sichtwahlregalfächern 14 die darin ausgestellten apothekenpflichtigen Artikel nicht entnehmen kann. Stattdessen sind die geschlossenen Sichtwahlregalfächer mit Ausgabebehältern 15 versehen, in denen für den Kunden Informationsträger, z. B. in Form von bedruckten Karten 16 bereitgehalten werden, die in lesbarer und/oder kodierter Form Informationen über die in den geschlossenen Sichtwahlregalfächern 14 ausgestellten apothekenpflichtigen Artikel enthalten. Diese Informationsträger kann der Kunde den Ausgabebehältern 15 entnehmen, um sie beim Apotheker oder beim Apothekenpersonal an einem Kassentisch 17 gegen die apothekenpflichtigen Artikel einzutauschen. Fig. 2 shows a pharmacy loading device 11 according to the invention with a much larger compared to the prior art access area 12 for the customer, in which both free-choice shelves 13 and visual choice shelf compartments 14 are arranged. The free-choice shelves 13 are open, so that the customer can take directly from these free choice shelves the non-pharmacy products. The visual choice shelves 14 are closed by contrast, by viewing windows, so that the customer from these closed view selection shelves 14 can not remove the pharmacy items displayed therein. Instead, the closed view selection shelves with output containers 15 are provided in which the customer information carrier, for. B. in the form of printed cards 16 are kept, which contain in readable and / or encoded form information about the issued in the closed display option shelves 14 pharmacy items. This information carrier, the customer can see the output containers 15 to exchange them with the pharmacist or the pharmacy staff at a checkout counter 17 against the pharmacy items.

Wie aus Figur 2 ersichtlich ist, gehören zu der dargestellten Apothekenladeneinrichtung 11 insgesamt drei Kassentische 17a, 17b und 17c. Der Kassentisch 17a ist mit einem Transportsystem 18, z. B. einer Rutsche oder einer Rohrpostanlage verbunden, welche auf Anforderung den nachgesuchten apothekenpflichtigen Artikel zum Kassentisch 17a transportiert. Dem Kassentisch 17b ist demgegenüber ein speziell für Schnelldreher konzipierter Versorgungsautomat 19 zugeordnet, der die angeforderten apothekenpflichtigen Artikel dem Kassentisch 17b zuführt. Der Kassentisch 17c ist schließlich mit einem vollautomatisch arbeitenden Kommissioniersystem 20 verbunden, welches den Kassentisch 17c mit den angeforderten apothekenpflichtigen Artikeln versorgt.How out FIG. 2 can be seen belonging to the illustrated pharmacy shop device 11 a total of three cash desks 17a, 17b and 17c. The cash desk 17a is connected to a transport system 18, z. B. a chute or a pneumatic tube system, which transports on demand the sought after pharmacy items to the cash desk 17a. The checkout counter 17b, on the other hand, is assigned a supply machine 19 specially designed for high-speed turners, which supplies the requested articles requiring a pharmacy to the checkout counter 17b. The checkout counter 17c is finally connected to a fully automated order picking system 20, which supplies the checkout counter 17c with the requested pharmacy articles.

Die Kassentische 17a, 17b und 17c sind jeweils mit Lesegeräten 21a, 21b und 21 c ausgerüstet, die die auf den von den Kunden abgegebenen Informationsträgern 16 enthaltenen Informationen lesen können. Anhand dieser Informationen werden sodann die apothekenpflichtigen Artikel bestellt und herantransportiert.The cash desks 17a, 17b and 17c are respectively equipped with readers 21a, 21b and 21c which can read the information contained on the information carriers 16 delivered by the customers. On the basis of this information, the pharmacy-related articles are then ordered and transported.

Die zu der Apothekenladeneinrichtung 11 gehörenden Regale können Einzelregale sein, die entweder nur offene Freiwahlregalfächer 13 oder geschlossene Sichtwahlregalfächer 14 enthalten. Es können aber auch gemischte Regale sein, die sowohl offene Freiwahlregalfächer 13 als auch geschlossene Sichtwahlregalfächer 14 enthalten. Schließlich kann das Regalsystem auch modular aufgebaut sein, um beim Einrichten oder Umbau der Apotheke die offenen Freiwahlregalfächer 13 und die geschlossenen Sichtwahlregalfächer 14 beliebig mischen zu können.The belonging to the pharmacy shop device 11 shelves can be individual shelves, either only open-dial shelves 13 or enclosed visual choice shelves 14 included. But it may also be mixed shelves that contain both open free-choice shelves 13 and closed view selection shelves 14. Finally, the shelving system can also be modular in order to mix when setting up or remodeling the pharmacy, the open free-choice shelves 13 and the closed Sichtwahlregalfächer 14 as desired.

Die Bestückung der Regale erfolgt indikationsbezogen. So können beispielsweise in einem Regal oder zumindest nahe bei einander Artikel für die Fußpflege präsentiert werden, und zwar die apothekenpflichtigen Arzneien zur Erhaltung der Fußgesundheit in geschlossenen Sichtwahlregalfächern 14 und die nichtapothekenpflichtigen Fußpflegemittel in daneben angeordneten Freiwahlregalfächern 13.The loading of the shelves is based on the indication. Thus, for example, articles for pedicure can be presented on a shelf or at least close to each other, namely the pharmacy-based medicines for maintaining the health of the foot in closed-type display shelves 14 and the non-pharmacy-requiring foot care products in adjacent free-choice shelves 13.

Auf diese Weise können in der Apotheke je nach Bedarf Indikationsinseln geschaffen werden, die die für das jeweilige Indikationsgebiet erforderlichen Produkte bereithalten, ohne dass die pharmazeutische Ausgabe gestört wird. Diese wird nämlich dadurch sichergestellt, dass der Kunde die apothekenpflichtigen Produkte nur aus der Hand des Apothekers bzw. von dessen qualifizierten Fachpersonal ausgehändigt erhält.In this way, indication islands can be created in the pharmacy as needed, which provide the products required for the respective indication area, without the pharmaceutical issue being disturbed. This is ensured by the fact that the customer receives the pharmacy-only products only from the hand of the pharmacist or its qualified personnel.

Durch die neue Apothekenladeneinrichtung wird der Apotheker insbesondere von unqualifizierter Verkaufstätigkeit entlastet und kann sich mehr der wesentlich wichtigeren Beratung zuwenden, indem er beispielsweise die Kunden in den jeweiligen Indikationsbereichen vor den Sichtregalen über geeignete Therapien und dafür geeignete Arzneimittel berät.The new pharmacy store facility relieves the pharmacist in particular of unqualified sales activities and allows him to focus more on much more important advice, for example by advising customers in the respective indication areas in front of the display shelves about suitable therapies and suitable medicines.

Claims (7)

  1. Shop fitting for a pharmacy, having self-selection shelves (13) which are arranged in the access region (12) to customers and from which the customer can freely remove over-the-counter articles, and having at least one cash desk (17), at which the articles selected by the customer himself, and transported to the cash desk (17), are cashed up,
    wherein provision is made for closed visual-selection shelves (14) which are arranged in the access region (12) to customers and in which controlled and prescription articles are displayed such that the customer can see them but cannot gain access to them, wherein the customer cannot remove from these closed visual-selection shelves (14) the controlled and prescription articles displayed therein, and the visual-selection shelves (14) are assigned dispensing containers (15) with information carriers (16), which the customer removes from the dispensing container (15) and, at the cash desk (17), swaps for the articles displayed on the visual-selection shelves (14), and
    the information carriers (16) are designed in the form of cards which contain freely readable and/or coded information relating to the article displayed on the associated visual-selection shelf (14), and the cash desk (17) is assigned a reader (21) for reading the information obtained on the information carrier (16), characterized
    in that the cash desk (17) is connected to a fully automatically operating order-picking system (20), which supplies the cash desk (17) with the required controlled and prescription articles, wherein the cash desk (17) is equipped with the reader (21), which can read the information contained on the information carriers (16) handed in by the customers, and therefore this information can be used to order, and transport up, the controlled and prescription articles.
  2. Shop fitting according to Claim 1,
    characterized by
    in each case separate racks with visual-selection shelves (14), on the one hand, or self-selection shelves (13), on the other hand.
  3. Shop fitting according to Claim 1, characterized by
    racks which contain both self-selection shelves (13) and visual-selection shelves (14).
  4. Shop fitting according to Claim 1,
    characterized by
    a modular-construction rack system made up of a plurality of rack modules and which contains rack modules with self-selection shelves (13) and rack modules with visual-selection shelves (14).
  5. Shop fitting according to Claims 1 to 4,
    characterized
    in that the visual-selection shelves (14) are safeguarded against customer access by the see-through panels which close them off.
  6. Shop fitting according to Claims 1 to 5,
    characterized
    in that the cash desk (17) is assigned a transporting system (18) which, upon request, transports, from a store to the cash desk (17), articles which correspond to articles displayed on the visual-selection shelves (14).
  7. Shop fitting according to Claim 6,
    characterized
    in that the transporting system (18) is a constituent part of the fully automatically operating order-picking system (19, 20).
EP03029543.0A 2003-12-22 2003-12-22 Chemists shop arrangement Expired - Lifetime EP1547491B1 (en)

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Application Number Priority Date Filing Date Title
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Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
EP03029543.0A EP1547491B1 (en) 2003-12-22 2003-12-22 Chemists shop arrangement

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EP1547491B1 true EP1547491B1 (en) 2015-02-18

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Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8776445B1 (en) * 2010-11-01 2014-07-15 Walgreen Co. Pharmacy workspace
US8707630B1 (en) * 2010-11-01 2014-04-29 Walgreen Co. Pharmacy workspace with clinic station
CN108968520B (en) * 2018-06-08 2021-12-31 邢启亮 Dispensing equipment for preventing medicines from being misdispensed
DE102019006596A1 (en) * 2019-09-19 2021-03-25 Oliver Dienst Pharmacy system

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB924704A (en) * 1960-05-02 1963-05-01 Solartron Electronic Group Improvements in and relating to vending equipment
FR2694487B1 (en) * 1992-05-07 1996-08-30 Annie Feltin METHOD AND DEVICE FOR AUTOMATED DISPENSING OF OBJECTS AND USE OF SAID DEVICE FOR DISPENSING ARTICLES IN A LARGE AREA STORE.
DE4217045C2 (en) * 1992-05-22 1994-08-25 Accumulata Verwaltungs Gmbh System for selling goods
CH687945A5 (en) * 1994-07-14 1997-03-27 Andreas Rosenberg Method and apparatus for automatic goods demand in retail outlets.

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