EP1183581A2 - Gestion a domicile par internet - Google Patents

Gestion a domicile par internet

Info

Publication number
EP1183581A2
EP1183581A2 EP00918303A EP00918303A EP1183581A2 EP 1183581 A2 EP1183581 A2 EP 1183581A2 EP 00918303 A EP00918303 A EP 00918303A EP 00918303 A EP00918303 A EP 00918303A EP 1183581 A2 EP1183581 A2 EP 1183581A2
Authority
EP
European Patent Office
Prior art keywords
customer
computer
service providers
web
information
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP00918303A
Other languages
German (de)
English (en)
Inventor
John Michael Seidl
Eric R. Zausner
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Myhomelinkcon Inc
Original Assignee
Myhomelinkcon Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Myhomelinkcon Inc filed Critical Myhomelinkcon Inc
Publication of EP1183581A2 publication Critical patent/EP1183581A2/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions

Definitions

  • the present invention relates generally to remote management of systems within the home.
  • the Internet is changing the way consumers get information, buy products and receive services. Consumers are now comfortable enough with the Internet to use it to make purchases on-line, conduct banking and brokerage transactions, and transfer sensitive communications. However, the demand for Internet-based home management services remains unfulfilled.
  • the present invention is an apparatus, method, and computer program product for internet-based home management.
  • the present invention is a system, computer-implemented method, and computer program product for providing home management services over the Internet.
  • the method includes receiving a request from a customer to perform an evaluation a group of items, such as home appliances; collecting local information that describes conditions for a geographic area associated with the customer; evaluating the group of items based on the local information to produce a result; and providing the result to the customer.
  • the local information can include climate information and energy cost information, and can be received from a local information provider such as a utility company.
  • the evaluation can include operating information describing an environment in which the customer intends the item to operate.
  • the method includes offering the items to the customer for purchase; and receiving from the customer a request to purchase at least one of the items.
  • the method further includes offering a warranty for the item to the customer for purchase; and receiving from the customer a request to purchase the warranty.
  • the method includes scheduling a delivery appointment for the item using schedule information provided by the customer; updating a calendar associated with the customer to indicate the appointment; and scheduling an installation appointment based on the delivery appointment.
  • the method includes sending account information to the customer, the account information indicating at least one of account balance and balance due for an account associated with the customer; and receiving, from the customer, a payment on the account.
  • a method for scheduling a service provider for a customer includes receiving a request to make appointments with one or more service providers, the request identifying one or more open time windows; selecting one or more service providers based on predefined criteria; assigning one or more of the selected service providers to one of the open time windows to create an appointment; and notifying the customer of the appointment.
  • the predefined criteria can include selecting service providers previously used by the customer.
  • the customer is located in a particular geographical area and the predefined criteria includes selecting service providers willing to provide service in the particular geographical area.
  • the assigning step includes determining availability of the selected service providers; and assigning selected service providers based on their availability and the open time windows.
  • the predefined criteria includes scheduling multiple service providers within a single time window.
  • the predefined criteria includes performance ratings of service providers.
  • the method includes collecting performance data describing the performance of local service providers; and calculating performance ratings based on the performance data.
  • the performance data can be collected from others who have used one of the service providers in the past.
  • the method includes identifying an item to be serviced by the service provider; wherein the predefined criteria includes qualification to service the item.
  • the method includes identifying a warranty associated with the item; wherein the predefined criteria includes qualification to perform service under the warranty.
  • the method includes notifying the selected service providers of the appointment.
  • a premises to be serviced by a service provider is protected by a security system having an access code
  • the method includes providing a temporary access code to a service provider assigned a particular time window, the temporary access code operable to disarm the security system only during the particular time window.
  • the method includes monitoring the status of home appliances associated with the customer; and alerting the customer when service of one of the home appliances is needed.
  • the notifying step includes updating a calendar associated with the customer to indicate the appointment.
  • Implementations of the present invention allow customers to find, evaluate, and schedule home services for repair and upkeep.
  • Customers can select specialists based on recommendations, schedule appointments at convenient times, and have these appointments integrated within a home calendar.
  • Customers can remotely monitor and control the security and comfort of their homes using the Internet.
  • Customers can also locate neighborhood and community information, such as little league games and homeowner's association meetings, and integrate these events with their home calendars.
  • Customers can find information and conduct transactions with utility providers.
  • Customers can shop for home products from home or elsewhere using customized expert advice.
  • Customers can also use the Internet to obtain services when moving, such as selecting utilities and changing addresses.
  • the present invention provides a new and valuable vertical portal for consumers to access the Internet.
  • FIG. 1 is a context diagram of one implementation.
  • FIG. 2 depicts a home page provided by one implementation.
  • FIG. 3 depicts a Remote Home Monitoring And Control web page.
  • FIG. 4 depicts a Thermostat web page.
  • FIG. 5 depicts a Home Repair And Upkeep web page.
  • FIG. 6 depicts a Utility Services web page.
  • FIG. 7 is a flowchart for an on-line shopping implementation.
  • FIG. 8 is a flowchart for an service provider scheduling implementation.
  • FIG. 1 is a context diagram of one implementation in a web-based system.
  • a customer 102 uses a customer terminal 104 to access a server 106 over a network such as Internet 108.
  • the customer terminal can be a personal computer, personal digital assistant (PDA), cell phone, or the like.
  • PDA personal digital assistant
  • the customer can interact with the server using web pages served by the server.
  • the server collects information for the customer's use from many sources, including, for example, a utility 110, such as an electric utility company; service providers 112, such as electricians and plumbers; merchants 114, such as home appliance dealers; local government 116; and local school 118.
  • Utility companies, such as utility 110 are closely integrated into local communities, and are adept at gathering local information 120 of interest to the local community, including customer 102.
  • Such local information 120 includes climate data, names and schedules of local organizations, and the like.
  • Utilities also manage various accounts and services for local customers, and so possess a large amount of useful customer information 122 such as name, address, phone numbers, and the like.
  • Server 106 collects information from these sources and provides the information to the customer in the form of personal web pages.
  • FIG. 2 depicts a home page 200 provided by server 106.
  • the home page can be password protected to authenticate the customer.
  • the home page can include six sections each including one or more functionalities provided by server 106.
  • utility 110 and the operator of server 106 have entered into a partnership, and home page 200 is "co-branded" with the brand names of both the operator and the partner utility.
  • FIG. 3 depicts a Remote Home Monitoring And Control web page 300.
  • Security System Management button 302 a customer can control his home security system remotely. For example, a customer can enable or disable the security system, change security system access codes, and the like. Security system data can be exchanged directly between server 106 and the customer's security system. Alternatively, security system data can be exchanged indirectly via utility 110.
  • Alarms can be generated by smoke detectors, carbon monoxide detectors, and the like. Alarms can also be generated by a home security system. Alarms can also be generated by smart home appliances. For example, a smart refrigerator can sense that maintenance is needed. Alarms can be relayed to the customer via the customer's web page, e-mail, cell phone, and the like. A customer can view detailed information concerning an alarm by selecting Alarm button 304.
  • Calendar Another functionality included in page 300 is a Calendar.
  • a customer can use the calendar to schedule service providers automatically or to schedule a move, as discussed in detail below.
  • the calendar can also be used to schedule regular home maintenance service providers, such as gardeners and chimney sweeps.
  • a customer can also use the calendar to schedule activities within the community, as discussed below.
  • a customer can access the calendar by selecting Calendar button 306.
  • thermostat Page 300 also includes a thermostat functionality 308.
  • the thermostat control functionality enables a customer to monitor and control his home thermostat remotely. For example, when the customer activates the Thermostat link, a Thermostat web page appears.
  • FIG. 4 depicts a Thermostat web page 400.
  • the page displays the current temperature 402 and humidity 404 measured by the thermostat.
  • the page can also display a program 406 of the thermostat, such as desired temperature and humidity and desired time periods for each setting.
  • the customer can update the thermostat settings using the program button.
  • This thermostat data can be exchanged directly between server 106 and the customer's security system. Alternatively, thermostat data can be exchanged indirectly via utility 1 10.
  • Server 106 can also collect energy usage data, either directly from the customer's home or via utility 1 10. Energy usage data can be collected and transmitted by a "smart meter" installed at the customer's house. The energy usage data can be presented on the page 400 as a chart or histogram 408.
  • a Home Repair And Upkeep section 204 provides on-line access to emergency and routine service providers as well as do-it-yourself information.
  • FIG. 5 depicts a Home Repair And Upkeep web page 500.
  • Diagnosis of service needs In general, this process runs continuously, diagnosing service needs within the home, such as the refrigerator maintenance discussed above. However, a customer can access this functionality to modify settings, get more information, and the like, by selecting Diagnosis button 502.
  • Another functionality included in page 500 is On-line Service Scheduling of service providers such as plumbers, electricians, and delivery and installation services. This functionality can be launched automatically when an alarm is generated indicating service is required.
  • a customer can launch this functionality by selecting button 504.
  • a history function permits the customer to view service providers he has used in the past.
  • a search function permits the customer to search for service providers using search keys such as specialty, zip code, availability, qualification to perform service under the customer's warranties, performance ratings assigned by other customers, and the like. After selecting one or more service providers, the customer can use the calendar to select one or more time windows within which the customer is willing to schedule an appointment with the service providers.
  • Server 106 collects the information submitted by the customer and contacts the selected service providers. If the customer has selected multiple service providers, the server attempts to schedule them within a single time window for the customer's convenience. For example, if the customer has purchased a garbage disposal, the customer may desire to schedule a plumber and an electrician simultaneously. The server then presents the proposed appointments to the customer for acceptance. After service is complete, the customer can pay the service provider on-line.
  • Another functionality included in page 500 is Do-It- Yourself repair information. By selecting button 506, a customer can be connected to various on-line resources for the home handyman.
  • server 106 maintains information regarding the appliance owned by the customer, and the warranties that apply to each appliance. By selecting button 508, the customer can view this information.
  • section 206 is devoted to Neighborhood and Community Interaction.
  • This section provides a collaborative environment for neighborhood and community interaction.
  • utilities are uniquely capable of gathering and disseminating information of local concern.
  • a Bulletin Board is provided for serving this information to the public.
  • Bulletin boards are also provided for listing community groups and clubs, school groups, local government information, and the like. Chat rooms for discussing this information are also provided.
  • Customers can exchange files, photographs, and the like.
  • Community groups can maintain calendars of activities, and send e-mail notifications of events using section 206. Local entertainment offerings are also listed.
  • Utility Services section 208 provides consumer services while enhancing the electronic commerce presence of the partner utility.
  • FIG. 6 depicts a Utility Services web page 600.
  • Page 600 One functionality included in page 600 is Energy Usage Analysis and Recommendation and Utility Rate Analysis. A customer can access this function by selecting button 602. This functionality allows a customer to comparison shop for utility rate plans. This analysis can include factors such as the customer's energy usage history, the make and model of the customer's appliances, the degree of insulation in the customer's house, and the like. Another functionality included in page 600 is Bill Presentment and Payment. A customer can access this function by selecting button 604. This functionality allows a customer to view and pay utility bills, and other bills, while on-line. Account information including account balance and balance due is sent to the customer. The customer can then make a payment on the account. Page 600 also includes a link to the partner utility's web site. A customer can access this site by selecting button 606.
  • section 210 is devoted to Home Products. This section provides the customer the opportunity to research and purchase a variety of home products including home appliances and central systems.
  • One functionality included in the Home Products section is a Home Products Web
  • This functionality allows a customer to comparison shop for home products, including central systems and major appliances.
  • the web store also includes an "Expert" to assist in product research and selection.
  • the expert can evaluate appliances based on the energy usage and efficiency ratings of the appliances.
  • the expert can also factor in local conditions, such as local climate and local energy costs, and customer information, such as room size and degree of home insulation. For example, if the customer is shopping for a new air conditioner, the expert could present the customer with an annual operating budget for each make and model of air conditioner compared.
  • the expert can also provide a rating for a make and model of appliance based on opinions submitted by purchasers of the appliance.
  • the web store permits customers to purchase home products on-line, as well as warranties, service contracts, and other products related to the purchase.
  • the web store also enables the customer to arrange for delivery and installation of purchases, in conjunction with Home Repair and Upkeep page 500.
  • the web store also provides links to the manufacturers of each appliance, and to affiliate sites offering additional products for sale.
  • section 212 is devoted to Move Management. This section allows customers to arrange a variety of on-line moving services.
  • One such service is the transfer or initiation of home services such as electric, cable TV, gas, satellite, internet service provider, local and long distance telephone, paging, wireless telephone, and the like.
  • Another service provided is the transfer or initiation of subscriptions to local newspapers, national newspapers, and magazines.
  • Another service includes notification of the address change to friends, family, and the United States Postal Service.
  • the move management section also provides links to other moving services, such as realtors and movers.
  • FIG. 7 is a flowchart for an on-line shopping implementation.
  • a customer is shopping for a home appliance, such as a window unit air conditioner.
  • Server 106 receives, from a customer, a request to evaluate a type of home appliance based on, for example, a particular geographic area and operating environment (step 702).
  • the particular geographic area can be described by the customer's home zip code and the like.
  • the geographic information can be extracted from customer information maintained by the utility.
  • the operating environment can be described by room size, degree of insulation, and the like. Information describing the geographic area and operating environment can be supplied by the customer, or can be extracted from customer information maintained by the utility or other sources.
  • the server collects local information for the specified geographic area (step 704).
  • the local information can include climate information and energy cost information particular to the specified geographic area.
  • the local information can be collected from the utility company, or from other sources.
  • the server evaluates the group of home appliances based on the local information to produce a result (step 706).
  • the evaluation can also include relevant characteristics of the appliance.
  • the server evaluates a group of window unit air conditioners based on factors such as the local climate, the size of the room where the air conditioner will be installed, the degree of insulation in the customer's home, local energy costs, and the energy efficiency rating of the air conditioners.
  • the result of the evaluation is provided to the customer (step 708).
  • the result can be displayed to the customer in many ways, including a table featuring individual and composite scores indicating the suitability of each appliance to the customer's particular situation. Alternatively, the server can simply inform the customer of the best choice.
  • the server can also offer the appliances for sale to the customer.
  • the evaluation result can include the price of each appliance.
  • the customer can select one of the appliances for purchase from the evaluation results. The selection causes the server to receive, from the customer, a request to purchase of one of the evaluated home appliances (step 710). The server then arranges for the purchase of the appliance by the customer.
  • the server allows the customer to arrange for the delivery and installation of the purchased appliance.
  • the server suggests the required service providers based on the type of appliance purchased. For example, if the customer purchased a gas hot water heater, the server suggests a delivery service, a plumber, and a gas technician.
  • the server allows the customer to schedule the delivery and installation appointments using schedule information provided by the customer (step 712).
  • the server updates a calendar associated with the customer to indicate the appointments (step 712).
  • FIG. 8 is a flowchart for a service provider scheduling implementation.
  • the customer sends to the server a request to make appointments with one or more service providers. For example, the customer wishes to schedule a technician to repair a washing machine and a carpenter to repair a stairway banister.
  • the server receives the request (step 802).
  • the request identifies one or more open time windows in the customer's schedule. These windows can be derived from the customer's calendar or specified by the customer.
  • the server or utility maintains a database of local service providers. Based on the customer's request and certain predefined criteria, the server selects one or more technicians and carpenters (step 804).
  • the predefined criteria can include selecting service providers previously used by the customer, selecting service providers willing to provide service in the customer's geographical area, performance ratings of service providers, qualification to service the item, and qualification to perform service under warranty.
  • the server determines the availability of the selected service providers (step 806). For example, the server can consult on-line schedules maintained by the selected service providers to determine which of them are available during the open time windows submitted by the customer. In order to maximize customer convenience, the server attempts to schedule all of the service providers within a single time window. In our example, the server attempts to find a technician and a carpenter that are available within the same one of the open time windows submitted by the customer.
  • the server then assigns one or more of the available selected service providers to one of the open time windows to create an appointment (step 808).
  • the server then notifies the customer and service providers of the appointment (step 810).
  • the server can enter the appointments on the customer's calendar.
  • the customer may wish to have the service performed while the customer is away from home. For example, the customer may wish to have noisy carpentry work performed while the customer is away on vacation.
  • the server can generate temporary access code and provide the temporary access code to the assigned service providers.
  • the temporary access code is operable to disarm the security system only during the particular time window for which the service providers are scheduled.
  • the service providers can use the temporary access code to enter the customer's home while the customer is away.
  • the invention can be implemented in digital electronic circuitry, or in computer hardware, firmware, software, or in combinations of them.
  • Apparatus of the invention can be implemented in a computer program product tangibly embodied in a machine-readable storage device for execution by a programmable processor; and method steps of the invention can be performed by a programmable processor executing a program of instructions to perform functions of the invention by operating on input data and generating output.
  • the invention can be implemented advantageously in one or more computer programs that are executable on a programmable system including at least one programmable processor coupled to receive data and instructions from, and to transmit data and instructions to, a data storage system, at least one input device, and at least one output device.
  • Each computer program can be implemented in a high-level procedural or object-oriented programming language, or in assembly or machine language if desired; and in any case, the language can be a compiled or interpreted language.
  • Suitable processors include, by way of example, both general and special purpose microprocessors.
  • a processor will receive instructions and data from a read-only memory and/or a random access memory.
  • a computer will include one or more mass storage devices for storing data files; such devices include magnetic disks, such as internal hard disks and removable disks; magneto-optical disks; and optical disks.
  • Storage devices suitable for tangibly embodying computer program instructions and data include all forms of non-volatile memory, including by way of example semiconductor memory devices, such as EPROM, EEPROM, and flash memory devices; magnetic disks such as internal hard disks and removable disks; magneto-optical disks; and CD-ROM disks. Any of the foregoing can be supplemented by, or incorporated in, Asics (application-specific integrated circuits).
  • semiconductor memory devices such as EPROM, EEPROM, and flash memory devices
  • magnetic disks such as internal hard disks and removable disks
  • magneto-optical disks magneto-optical disks
  • CD-ROM disks CD-ROM disks
  • the invention can be implemented on a computer system having a display device such as a monitor or LCD screen for displaying information to the user and a keyboard and a pointing device such as a mouse or a trackball by which the user can provide input to the computer system.
  • the computer system can be programmed to provide a graphical user interface through which computer programs interact with users.

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  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention concerne un système, un procédé installé sur ordinateur, et un produit-programme informatique permettant de fournir des services de gestion à domicile par Internet. Ce procédé consiste à recevoir une demande d'un client pour réaliser une évaluation d'un groupe d'articles, tels que des appareils ménagers, recueillir des informations locales qui décrivent les conditions d'une zone géographique associée au client, évaluer le groupe d'articles en fonction des informations locales pour produire un résultat, et fournir ce dernier au client. Les informations locales peuvent inclure des informations concernant le climat et les coûts d'énergie, et peuvent être reçues d'un fournisseur local d'informations tel qu'une entreprise de services publiques. L'évaluation peut contenir des informations sur le fonctionnement qui décrivent un environnement dans lequel le client a l'intention de faire fonctionner l'article.
EP00918303A 1999-03-24 2000-03-24 Gestion a domicile par internet Withdrawn EP1183581A2 (fr)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US12597399P 1999-03-24 1999-03-24
US125973P 1999-03-24
US53525800A 2000-03-23 2000-03-23
US535258 2000-03-23
PCT/US2000/007731 WO2000057259A2 (fr) 1999-03-24 2000-03-24 Gestion a domicile par internet

Publications (1)

Publication Number Publication Date
EP1183581A2 true EP1183581A2 (fr) 2002-03-06

Family

ID=26824147

Family Applications (1)

Application Number Title Priority Date Filing Date
EP00918303A Withdrawn EP1183581A2 (fr) 1999-03-24 2000-03-24 Gestion a domicile par internet

Country Status (3)

Country Link
EP (1) EP1183581A2 (fr)
AU (1) AU3913600A (fr)
WO (1) WO2000057259A2 (fr)

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DE10056491A1 (de) * 2000-11-15 2002-05-23 Bsh Bosch Siemens Hausgeraete Verfahren und Vorrichtung zur Verbesserung von Wartung und Service an Hausgeräten
DE10056494A1 (de) * 2000-11-15 2002-05-23 Bsh Bosch Siemens Hausgeraete Verfahren und Vorrichtung zum Steuern eines Hausgerätes
EP1598714B1 (fr) * 2000-12-13 2016-09-28 LG Electronics Inc. Appareil et méthode pour commander à distance des appareils ménagers
US8095403B2 (en) 2007-08-10 2012-01-10 Kap Holdings, Llc System and method for provision of maintenance information and products
US9207698B2 (en) 2012-06-20 2015-12-08 Causam Energy, Inc. Method and apparatus for actively managing electric power over an electric power grid
US9461471B2 (en) 2012-06-20 2016-10-04 Causam Energy, Inc System and methods for actively managing electric power over an electric power grid and providing revenue grade date usable for settlement
US9594384B2 (en) 2012-07-26 2017-03-14 Honeywell International Inc. Method of associating an HVAC controller with an external web service
US9657957B2 (en) 2012-07-26 2017-05-23 Honeywell International Inc. HVAC controller having a network-based scheduling feature
US9477239B2 (en) 2012-07-26 2016-10-25 Honeywell International Inc. HVAC controller with wireless network based occupancy detection and control
EP3080967B1 (fr) 2013-12-11 2021-10-13 Ademco Inc. Systèmes de commande immotique
US10488062B2 (en) 2016-07-22 2019-11-26 Ademco Inc. Geofence plus schedule for a building controller
US20210374821A1 (en) * 2020-06-01 2021-12-02 Oldcastle Buildingenvelope, Inc. Requirement-driven selection of building products and building product configurations

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Also Published As

Publication number Publication date
AU3913600A (en) 2000-10-09
WO2000057259A8 (fr) 2001-11-08
WO2000057259A2 (fr) 2000-09-28

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