DE68920462D1 - On-line-Problemverwaltung für Datenverarbeitungssysteme. - Google Patents

On-line-Problemverwaltung für Datenverarbeitungssysteme.

Info

Publication number
DE68920462D1
DE68920462D1 DE68920462T DE68920462T DE68920462D1 DE 68920462 D1 DE68920462 D1 DE 68920462D1 DE 68920462 T DE68920462 T DE 68920462T DE 68920462 T DE68920462 T DE 68920462T DE 68920462 D1 DE68920462 D1 DE 68920462D1
Authority
DE
Germany
Prior art keywords
data processing
processing systems
problem management
line problem
line
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
DE68920462T
Other languages
English (en)
Other versions
DE68920462T2 (de
Inventor
James Robert Morcomb
Beau Thomas Sinclair
George Barry Scarborough
Sandra Dorothy Westling
Nathaniel Calvert
John James Eakins
Earl Walter Emerick
David Lowry Johnston
John Louis Koehler
Gerald Patrick Miller
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
International Business Machines Corp
Original Assignee
International Business Machines Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by International Business Machines Corp filed Critical International Business Machines Corp
Publication of DE68920462D1 publication Critical patent/DE68920462D1/de
Application granted granted Critical
Publication of DE68920462T2 publication Critical patent/DE68920462T2/de
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2289—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by configuration test
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2205—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing using arrangements specific to the hardware being tested
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2257—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing using expert systems

Landscapes

  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Hardware Design (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Debugging And Monitoring (AREA)
  • Test And Diagnosis Of Digital Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)
DE68920462T 1988-03-17 1989-03-03 On-line-Problemverwaltung für Datenverarbeitungssysteme. Expired - Fee Related DE68920462T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US16951688A 1988-03-17 1988-03-17

Publications (2)

Publication Number Publication Date
DE68920462D1 true DE68920462D1 (de) 1995-02-23
DE68920462T2 DE68920462T2 (de) 1995-07-13

Family

ID=22616029

Family Applications (1)

Application Number Title Priority Date Filing Date
DE68920462T Expired - Fee Related DE68920462T2 (de) 1988-03-17 1989-03-03 On-line-Problemverwaltung für Datenverarbeitungssysteme.

Country Status (4)

Country Link
US (1) US5287505A (de)
EP (1) EP0333620B1 (de)
JP (1) JPH0644242B2 (de)
DE (1) DE68920462T2 (de)

Families Citing this family (136)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5349674A (en) * 1990-08-17 1994-09-20 International Business Machines Corp. Automated enrollment of a computer system into a service network of computer systems
JPH0675823A (ja) * 1990-08-17 1994-03-18 Internatl Business Mach Corp <Ibm> コンピュータ・システムのサービス・ネットワーク内のコンピュータ・システムの問題予防方法
JPH0695324B2 (ja) * 1990-08-17 1994-11-24 インターナショナル・ビジネス・マシーンズ・コーポレイション コンピュータ・システム用の柔軟なサービス・ネットワーク
JPH0656599B2 (ja) * 1990-08-17 1994-07-27 インターナショナル・ビジネス・マシーンズ・コーポレイション コンピュータ・システムのサービス・ネットワーク内のコンピュータ・システム上の問題の解決の追跡方法
US5179695A (en) * 1990-09-04 1993-01-12 International Business Machines Corporation Problem analysis of a node computer with assistance from a central site
US5956505A (en) * 1991-12-24 1999-09-21 Pitney Bowes Inc. Remote activation of software features in a data processing device
US5446883A (en) * 1992-10-23 1995-08-29 Answer Systems, Inc. Method and system for distributed information management and document retrieval
US5386551A (en) * 1993-04-16 1995-01-31 Storage Technology Corporation Deferred resource recovery
US5392095A (en) * 1993-12-02 1995-02-21 Xerox Corporation Customer feedback device on a machine console
US5862322A (en) * 1994-03-14 1999-01-19 Dun & Bradstreet Software Services, Inc. Method and apparatus for facilitating customer service communications in a computing environment
JP4156663B2 (ja) * 1994-04-05 2008-09-24 インテル・コーポレーション ネットワーク内でプログラムを監視し、制御する方法および装置
US6658465B1 (en) 1997-08-25 2003-12-02 Intel Corporation Method and apparatus for monitoring and controlling programs in a network
DE19519104C1 (de) * 1995-05-24 1996-05-23 Siemens Ag Verfahren zur Behebung von programmbezogenen Fehlern in programmgesteuerten Kommunikationsanlagen
US5761499A (en) * 1995-12-21 1998-06-02 Novell, Inc. Method for managing globally distributed software components
US5678002A (en) * 1995-07-18 1997-10-14 Microsoft Corporation System and method for providing automated customer support
KR0151664B1 (ko) * 1995-12-05 1998-11-02 김광호 통신을 이용한 고장 서비스 시스템 및 그 제어 방법
US5737739A (en) * 1995-12-19 1998-04-07 Xerox Corporation System that accesses a knowledge base by markup language tags
US5963943A (en) * 1996-05-28 1999-10-05 Mci Communication Corporation System and method for storing and retrieving performance and topology information
US6145088A (en) * 1996-06-18 2000-11-07 Ontrack Data International, Inc. Apparatus and method for remote data recovery
EP0980550B1 (de) * 1996-06-18 2004-03-17 Ontrack Data International, Inc. Vorrichtung und verfahren zur fernen datenrückgewinnung
US5928369A (en) * 1996-06-28 1999-07-27 Synopsys, Inc. Automatic support system and method based on user submitted stack trace
US5867714A (en) * 1996-10-31 1999-02-02 Ncr Corporation System and method for distributing configuration-dependent software revisions to a computer system
US6009246A (en) * 1997-01-13 1999-12-28 International Business Machines Corporation Method and system for evaluating intrusive repair for plurality of devices
US5897630A (en) * 1997-02-24 1999-04-27 International Business Machines Corporation System and method for efficient problem determination in an information handling system
KR100234204B1 (ko) 1997-05-15 1999-12-15 윤종용 인터넷을 이용한 고객 지원 시스템
US6151686A (en) * 1997-06-06 2000-11-21 Fmr Corp. Managing an information retrieval problem
US5991878A (en) * 1997-09-08 1999-11-23 Fmr Corp. Controlling access to information
US6631424B1 (en) 1997-09-10 2003-10-07 Fmr Corp. Distributing information using a computer
US6298457B1 (en) * 1997-10-17 2001-10-02 International Business Machines Corporation Non-invasive networked-based customer support
EP0917061A1 (de) * 1997-11-11 1999-05-19 Corita Consultancy Limited Datenverarbeitungsunterstützungsverfahren und -vorrichtung
US6154728A (en) * 1998-04-27 2000-11-28 Lucent Technologies Inc. Apparatus, method and system for distributed and automatic inventory, status and database creation and control for remote communication sites
US6279125B1 (en) * 1998-06-24 2001-08-21 Micron Technology, Inc. Computer system diagnostics
US6604085B1 (en) 1998-07-20 2003-08-05 Usa Technologies, Inc. Universal interactive advertising and payment system network for public access electronic commerce and business related products and services
US6311162B1 (en) 1998-07-25 2001-10-30 Ernst F. Reichwein Interactive symptomatic recording system and methods
US8914507B2 (en) * 1998-09-01 2014-12-16 International Business Machines Corporation Advice provided for offering highly targeted advice without compromising individual privacy
US6256664B1 (en) 1998-09-01 2001-07-03 Bigfix, Inc. Method and apparatus for computed relevance messaging
US7246150B1 (en) 1998-09-01 2007-07-17 Bigfix, Inc. Advice provided for offering highly targeted advice without compromising individual privacy
US6263362B1 (en) 1998-09-01 2001-07-17 Bigfix, Inc. Inspector for computed relevance messaging
US7197534B2 (en) * 1998-09-01 2007-03-27 Big Fix, Inc. Method and apparatus for inspecting the properties of a computer
WO2000029927A2 (en) 1998-11-19 2000-05-25 X/Net Associates, Inc. A method and system for loading instructions into an executing process
US7127499B1 (en) * 1998-11-25 2006-10-24 General Electric Company Medical diagnostic system service method and apparatus
US6233536B1 (en) * 1998-11-30 2001-05-15 General Electric Company Remote lifecycle monitoring of electronic boards/software routines
US7277919B1 (en) 1999-03-19 2007-10-02 Bigfix, Inc. Relevance clause for computed relevance messaging
US6947797B2 (en) * 1999-04-02 2005-09-20 General Electric Company Method and system for diagnosing machine malfunctions
US6622264B1 (en) 1999-10-28 2003-09-16 General Electric Company Process and system for analyzing fault log data from a machine so as to identify faults predictive of machine failures
US6415395B1 (en) * 1999-04-02 2002-07-02 General Electric Company Method and system for processing repair data and fault log data to facilitate diagnostics
EP1214655A1 (de) * 1999-04-28 2002-06-19 Universal Music Group, Inc. Verfahren und system zur behandlung von fehlern in einem verteilten rechnersystem
US20020174329A1 (en) * 1999-04-28 2002-11-21 Bowler Richard A. Method and system for automatically transitioning files among computer systems
DE60001931T2 (de) * 1999-04-28 2004-02-12 Tranxition Corp., Beaverton Verfahren und system für automatische übersetzung von konfigurierungseinstellungen zwischen rechnersystemen
US6918059B1 (en) 1999-04-28 2005-07-12 Universal Music Group Method and system for handling errors in a distributed computer system
GB2350704A (en) * 1999-06-02 2000-12-06 Nicholas Peter Carter Security system
US6826718B1 (en) * 1999-07-15 2004-11-30 Sbc Holdings Properties, L.P. Method and apparatus for tracking call processing failure data in a radiotelephone system
US6760708B1 (en) * 1999-08-19 2004-07-06 Dell Products L.P. Method and system for migrating stored data to a build-to-order computing system
US6606716B1 (en) 1999-10-06 2003-08-12 Dell Usa, L.P. Method and system for automated technical support for computers
US6560726B1 (en) 1999-08-19 2003-05-06 Dell Usa, L.P. Method and system for automated technical support for computers
US20110208567A9 (en) * 1999-08-23 2011-08-25 Roddy Nicholas E System and method for managing a fleet of remote assets
US6301666B1 (en) 1999-08-31 2001-10-09 Everdream, Inc. Method and apparatus for remotely enabling a preinstalled and previously disabled application on a computer system
US6281894B1 (en) 1999-08-31 2001-08-28 Everdream, Inc. Method and apparatus for configuring a hard disk and for providing support for a computer system
JP2001084223A (ja) * 1999-09-16 2001-03-30 Nec Corp コンピュータ機器遠隔分散管理方法
US6526524B1 (en) * 1999-09-29 2003-02-25 International Business Machines Corporation Web browser program feedback system
US6574615B1 (en) 1999-10-06 2003-06-03 Dell Usa, L.P. System and method for monitoring support activity
US6598223B1 (en) 1999-10-06 2003-07-22 Dell Usa, L.P. Method and system for installing and testing build-to-order components in a defined configuration computer system
US6564220B1 (en) 1999-10-06 2003-05-13 Dell Usa, L.P. System and method for monitoring support activity
US6556431B1 (en) 1999-10-06 2003-04-29 Dell Usa, L.P. System and method for converting alternating current into direct current
US6563698B1 (en) 1999-10-06 2003-05-13 Dell Usa, L.P. System and method for providing a computer system with a detachable component
US6317316B1 (en) 1999-10-06 2001-11-13 Dell Usa, L.P. Method and system for integrated personal computer components
US6539499B1 (en) 1999-10-06 2003-03-25 Dell Usa, L.P. Graphical interface, method, and system for the provision of diagnostic and support services in a computer system
US6704752B1 (en) * 1999-10-12 2004-03-09 Cisco Technology, Inc. Method and system for executing, tracking and restoring temporary router configuration change using a centralized database
GB2355821A (en) * 1999-10-29 2001-05-02 Futuremark Oy Computer upgrading and technical support
US6634000B1 (en) * 2000-02-01 2003-10-14 General Electric Company Analyzing fault logs and continuous data for diagnostics for a locomotive
SG134961A1 (en) * 2000-02-09 2007-09-28 Hitachi Ltd Answer system for technical support, and technical support method
JP3694210B2 (ja) * 2000-03-17 2005-09-14 東芝テック株式会社 修理依頼対処方法及び修理依頼対処装置
DE10020562C1 (de) * 2000-04-27 2001-07-26 Deutsche Post Ag Verfahren zum Beheben eines in einer Datenverarbeitungseinheit auftretenden Fehlers
US6751794B1 (en) 2000-05-25 2004-06-15 Everdream Corporation Intelligent patch checker
US7146535B2 (en) * 2000-08-04 2006-12-05 Sun Microsystems, Inc. Product knowledge management
US7100083B2 (en) * 2000-08-04 2006-08-29 Sun Microsystems, Inc. Checks for product knowledge management
US7475293B1 (en) 2000-08-04 2009-01-06 Sun Microsystems, Inc. Product check matrix
US7146536B2 (en) * 2000-08-04 2006-12-05 Sun Microsystems, Inc. Fact collection for product knowledge management
US7100082B2 (en) * 2000-08-04 2006-08-29 Sun Microsystems, Inc. Check creation and maintenance for product knowledge management
US7051243B2 (en) * 2002-04-30 2006-05-23 Sun Microsystems, Inc. Rules-based configuration problem detection
DE10046096C2 (de) * 2000-09-18 2003-03-27 Siemens Ag Vorrichtung zur Gewährleistung eines sachoptimierten Fehlerhandlings bei komplexen Systemen
US7016809B1 (en) * 2000-09-26 2006-03-21 Intel Corporation Method and system for automatically interpreting computer system performance measurements
UA56310C2 (uk) * 2000-11-06 2003-05-15 Олексій Юрійович Шевченко Спосіб ремонтного обслуговування комп'ютерів та система для його здійснення
US20020065885A1 (en) * 2000-11-30 2002-05-30 Mark Buonanno Multimedia B2B opportunity and error detection and resolution engine
US20040260790A1 (en) * 2000-12-21 2004-12-23 Ge Medical System Global Technology Company, Llc Method and apparatus for remote or collaborative control of an imaging system
US7343406B1 (en) * 2001-01-18 2008-03-11 Cisco Technology, Inc. Proactive call and contact center system
JP2002230148A (ja) * 2001-02-02 2002-08-16 Fujitsu Ltd トラブル情報管理プログラム及びトラブル情報管理方法
US20020124211A1 (en) * 2001-03-01 2002-09-05 International Business Machines Corporation PCI error determination using error signatures or vectors
CN1310106C (zh) * 2001-03-01 2007-04-11 费舍-柔斯芒特***股份有限公司 制炼控制***数据的远程分析
US20020138315A1 (en) * 2001-03-20 2002-09-26 Mineo Nozaki Technical support system
US7499972B1 (en) 2001-04-20 2009-03-03 Cisco Technology Inc. B2B service center communications using locate collaborate transact methodology
KR100566192B1 (ko) * 2001-04-27 2006-03-29 동경 엘렉트론 주식회사 반도체 제조 장치의 원격 보수 시스템, 반도체 제조 장치의 원격 보수 시스템의 공장측 클라이언트, 반도체 제조 장치의 원격 보수 시스템의 벤더측 서버, 원격 보수 방법, 및 컴퓨터 프로그램이 저장된 기억 매체
US20020194047A1 (en) * 2001-05-17 2002-12-19 International Business Machines Corporation End-to-end service delivery (post-sale) process
EP1265143A1 (de) 2001-06-08 2002-12-11 Hewlett-Packard Company, A Delaware Corporation System und Verfahren zur Datenverarbeitung
DE10131394A1 (de) * 2001-06-28 2003-02-06 Daimler Chrysler Ag Verfahren zum Übertragen von Software-Modulen
DE10131395B4 (de) * 2001-06-28 2006-08-17 Daimlerchrysler Ag Verfahren zum Übertragen von Software- Modulen
US20030046308A1 (en) * 2001-07-12 2003-03-06 Annette Weber Issue tracking system and method
US6859893B2 (en) * 2001-08-01 2005-02-22 Sun Microsystems, Inc. Service guru system and method for automated proactive and reactive computer system analysis
US8301587B2 (en) * 2001-08-21 2012-10-30 Hewlett-Packard Development Company, L.P. Internet enabled computer system management
US20030055846A1 (en) * 2001-09-20 2003-03-20 International Business Machines Corporation Method and system for providing field replaceable units in a personal computer
DE10150427B4 (de) * 2001-10-11 2005-10-20 Siemens Ag Verfahren zur Ermittlung der Ursache eines Fehlers einer medizintechnischen Einrichtung und medizintechnische Einrichtung
US20030088641A1 (en) * 2001-11-02 2003-05-08 Toshiba Tec Kabushiki Kaisha Technical support system
US20030088451A1 (en) * 2001-11-02 2003-05-08 Toshiba Tec Kabushiki Kaisha Technical support system
US20030088453A1 (en) * 2001-11-02 2003-05-08 Toshiba Tec Kabushiki Kaisha System, method and computer program product for rank assignment
US7024411B2 (en) * 2001-11-02 2006-04-04 Toshiba Tec Kabushiki Kaisha Method, system and computer program product for providing backup data for use in studying claims
US20030088454A1 (en) * 2001-11-02 2003-05-08 Toshiba Tec Kabushiki Kaisha System, method and computer program product for complaint report issue
US20030088330A1 (en) * 2001-11-02 2003-05-08 Toshiba Tec Kabushiki Kaisha Method, system and computer program product for coping with the changes in hardware
US20030115087A1 (en) * 2001-11-02 2003-06-19 Toshiba Tec Kabushiki Kaisha Technical support system
US7107257B2 (en) * 2001-11-05 2006-09-12 Lenovo (Singapore) Pte. Ltd. Consolidated monitoring system and method using the internet for diagnosis of an installed product set on a computing device
JP2003173206A (ja) * 2001-12-05 2003-06-20 Hitachi Ltd 発電設備の遠隔運用支援方法及び発電設備の遠隔運用支援システム
US20030237022A1 (en) * 2002-06-21 2003-12-25 Thayer Jennifer J. System and mehod for providing a service log for processor-based devices
US6993675B2 (en) * 2002-07-31 2006-01-31 General Electric Company Method and system for monitoring problem resolution of a machine
US6810312B2 (en) * 2002-09-30 2004-10-26 General Electric Company Method for identifying a loss of utilization of mobile assets
US7100079B2 (en) * 2002-10-22 2006-08-29 Sun Microsystems, Inc. Method and apparatus for using pattern-recognition to trigger software rejuvenation
US6913474B2 (en) * 2002-10-31 2005-07-05 International Business Machines Corporation Connector coupling mechanism, system and method
US7165194B2 (en) * 2002-12-09 2007-01-16 International Business Machines Corporation Technical support for software products
US7380167B2 (en) * 2003-02-13 2008-05-27 Dell Products L.P. Method and system for verifying information handling system hardware component failure diagnosis
US20050060662A1 (en) * 2003-08-22 2005-03-17 Thomas Soares Process for creating service action data structures
US7558834B2 (en) * 2003-12-29 2009-07-07 Ebay Inc. Method and system to process issue data pertaining to a system
DE102004011405A1 (de) * 2004-03-05 2005-09-22 Meinecke, Jens-Uwe, Dipl.-Ing. Verfahren und System zur Durchführung einer Fernwartung eines EDV-Systems
US8027458B1 (en) * 2004-04-06 2011-09-27 Tuvox, Inc. Voice response system with live agent assisted information selection and machine playback
US7343529B1 (en) 2004-04-30 2008-03-11 Network Appliance, Inc. Automatic error and corrective action reporting system for a network storage appliance
US20060156141A1 (en) * 2004-12-07 2006-07-13 Ouchi Norman K Defect symptom repair system and methods
US9547780B2 (en) * 2005-03-28 2017-01-17 Absolute Software Corporation Method for determining identification of an electronic device
US7293170B2 (en) * 2005-06-06 2007-11-06 Tranxition Corporation Changing the personality of a device by intercepting requests for personality information
DE102005044728A1 (de) * 2005-09-19 2007-03-29 Silicon Software Gmbh Programmierung und Layoutdesign von Hardware
US20070192364A1 (en) * 2005-12-29 2007-08-16 International Business Machines Corporation Apparatus and method for porting of business logic among computer platforms
US7702497B2 (en) * 2006-12-05 2010-04-20 International Business Machines Corporation Method for recommending upgrade components for a computer system
US20090063387A1 (en) * 2007-08-31 2009-03-05 International Business Machines Corporation Apparatus And Method For Problem Determination And Resolution
US8560369B2 (en) * 2007-11-01 2013-10-15 Red Hat, Inc. Systems and methods for technical support based on a flock structure
US10282701B2 (en) * 2007-11-20 2019-05-07 Red Hat, Inc. Web-based technical issue assignments based on technical support groups having handled a highest number of technical requests
US8930930B2 (en) * 2008-09-04 2015-01-06 International Business Machines Corporation Updating a computer system
US8024609B2 (en) * 2009-06-03 2011-09-20 International Business Machines Corporation Failure analysis based on time-varying failure rates
IN2015CH04519A (de) * 2015-08-27 2015-09-11 Wipro Ltd
US10877988B2 (en) 2015-12-01 2020-12-29 Microsoft Technology Licensing, Llc Real-time change data from disparate sources
US11159617B1 (en) * 2021-01-22 2021-10-26 Juniper Networks, Inc Apparatus, system, and method for synchronizing replicated objects across network nodes in highly scaled environments

Family Cites Families (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3958111A (en) * 1975-03-20 1976-05-18 Bell Telephone Laboratories, Incorporated Remote diagnostic apparatus
US4425625A (en) * 1979-06-12 1984-01-10 Data General Corporation Diagnostic display terminal system
DE2928463A1 (de) * 1979-07-13 1981-02-12 Maschf Augsburg Nuernberg Ag Ferndiagnosesystem fuer die kundendienstbetreuung von oertlich verteilten kundendienstbedarfsstellen mit steuerungen bzw. regelungen durch mikroprozessoren, insbesondere aufzugsanlagen, durch eine zentrale kundendienststelle
US4310896A (en) * 1979-11-13 1982-01-12 General Electric Company Method of interfacing remote units to a central microprocessor
US4463418A (en) * 1981-06-30 1984-07-31 International Business Machines Corporation Error correction from remote data processor by communication and reconstruction of processor status storage disk
US4517468A (en) * 1984-04-30 1985-05-14 Westinghouse Electric Corp. Diagnostic system and method
US4654852A (en) * 1984-05-15 1987-03-31 International Business Machines Corporation On-line problem-determination procedure for diagnosis of faults in a data-processing system
US4701845A (en) * 1984-10-25 1987-10-20 Unisys Corporation User interface processor for computer network with maintenance and programmable interrupt capability
JPS61289436A (ja) * 1985-06-18 1986-12-19 Nec Corp ソフトウエアのリモ−ト保守システム
US4868763A (en) * 1986-02-21 1989-09-19 Hitachi, Ltd. Knowledge-based system having plural processors
JP2570725B2 (ja) * 1987-03-06 1997-01-16 日本電気株式会社 リモ−ト診断装置
US4884218A (en) * 1987-10-01 1989-11-28 International Business Machines Corporation Knowledge system with improved request processing
US4866712A (en) * 1988-02-19 1989-09-12 Bell Communications Research, Inc. Methods and apparatus for fault recovery

Also Published As

Publication number Publication date
EP0333620A2 (de) 1989-09-20
JPH0644242B2 (ja) 1994-06-08
US5287505A (en) 1994-02-15
EP0333620A3 (de) 1991-03-20
EP0333620B1 (de) 1995-01-11
DE68920462T2 (de) 1995-07-13
JPH01243135A (ja) 1989-09-27

Similar Documents

Publication Publication Date Title
DE68920462D1 (de) On-line-Problemverwaltung für Datenverarbeitungssysteme.
DE68913629D1 (de) Satzverriegelungsprozessor für vielfachverarbeitungsdatensystem.
DE3586634D1 (de) Lokales netzwerk fuer numerisches datenverarbeitungssystem.
DE69333122D1 (de) Sicherheitseinheit für Datenverarbeitungssysteme
DE68909126D1 (de) Verwaltungssystem für tragbare Datenträger.
DE3587493D1 (de) Betriebssicheres datenverarbeitungsbussystem.
DE3587684T2 (de) Verkaufsdatenverarbeitungssystem.
DE68914716D1 (de) Verarbeitungsverfahren für Datensignale.
DE3689519D1 (de) Hierarchisches datenverarbeitungssystem.
DE68915797D1 (de) Baugruppe für datenverarbeitenden Schaltkreis.
DE3484235D1 (de) Datenverarbeitungssystem mit mehreren multiprozessorsystemen.
DE68924377T2 (de) Verarbeitungssysteme für variable Datenlänge.
NO167831C (no) Hierarkistyring for databehandlingssystem.
DE68917679D1 (de) Datenübertragungsnetzwerk für Multiprozessorsysteme.
DE3587508D1 (de) Sendedatenverarbeitungssystem.
DE3583903D1 (de) Datenverarbeitungssystem.
DE68910075D1 (de) Datenverarbeitungssystem für Ladeprogrammechanismus.
DE3485025D1 (de) Datenverarbeitungssystem.
DE69023106D1 (de) Kenndatenauswahlverfahren für Datenverarbeitungssystem.
DE3485191D1 (de) Musterdatenverarbeitungsanlage.
DE69014172T2 (de) Datenverarbeitungssystem.
NO912376D0 (no) Inngang for databehandlingssystem.
DE69019068T2 (de) Datenverarbeitungssystem.
FI854295A0 (fi) Databehandlingssystem.
DE69023034T2 (de) Datenverarbeitungssystem.

Legal Events

Date Code Title Description
8364 No opposition during term of opposition
8339 Ceased/non-payment of the annual fee