CN117675726A - Multi-service communication system - Google Patents

Abstract

The invention discloses a multi-service communication system. Wherein, this system includes: the system comprises a multimedia communication terminal set, wherein multimedia communication is carried out among the multimedia communication terminals in the multimedia communication terminal set through an address data network, and the address data network is a network for carrying out data transmission by utilizing an address protocol; the scheduling command system is connected with the multimedia communication terminal set and used for scheduling the multimedia communication data through a time division multiplexing technology and determining a scheduling strategy; and the data service system is connected with the multimedia communication terminal set and the dispatching command system and is used for managing the multimedia communication data transmitted between the multimedia communication terminals based on the dispatching strategy. The invention solves the technical problem of higher limitation of the communication system.

Description

Multi-service communication system

Technical Field

The invention relates to the field of communication, in particular to a multi-service communication system.

Background

With the large-scale construction of the power network and the improvement of the degree of automation, the number of power dispatching points is continuously increased, the range and the function of dispatching business are continuously enlarged, the demand of power for dispatching the multimedia communication data is continuously increased, and the power industry dispatches the multimedia communication data in the communication system by using a large amount of traditional program-controlled switches, but the traditional program-controlled switches cannot access IP telephones, video phones and other works, so that the limitation of the communication system is higher.

In view of the above problems, no effective solution has been proposed at present.

Disclosure of Invention

The embodiment of the invention provides a multi-service communication system, which at least solves the technical problem of higher limitation of the communication system.

According to an aspect of an embodiment of the present invention, there is provided a multi-service communication system including: the system comprises a multimedia communication terminal set, wherein multimedia communication is carried out among the multimedia communication terminals in the multimedia communication terminal set through an address data network, and the address data network is a network for carrying out data transmission by utilizing an address protocol; the scheduling command system is connected with the multimedia communication terminal set and used for scheduling the multimedia communication data through a time division multiplexing technology and determining a scheduling strategy; and the data service system is connected with the multimedia communication terminal set and the dispatching command system and is used for managing the multimedia communication data transmitted between the multimedia communication terminals based on the dispatching strategy.

Optionally, the dispatch command system includes: the scheduling server is connected with the multimedia communication terminal set and the data service system and is used for calling the multimedia communication terminal set and the data service system to process the multimedia communication data and receiving the calling result of the multimedia communication terminal set and the data service system; and the multimedia dispatching desk is connected with the dispatching server and is used for dispatching the multimedia communication data by using a time division multiplexing technology based on the calling result.

Optionally, the multimedia scheduling station includes: the professional dispatching desk is connected with the data service system and the dispatching server and is used for dispatching the multimedia communication data by utilizing a time division multiplexing technology based on a call result, determining a dispatching strategy and transmitting the dispatching strategy to the data service system through a preset address, wherein the preset address is an address which is configured in the professional dispatching desk in advance and is used for connecting an address private network, and the address private network is a special communication network constructed according to the address technology; the flat scheduling station is connected with the data service system and the scheduling server and is used for scheduling the multimedia communication data by using a time division multiplexing technology based on a call result, determining a scheduling strategy and transmitting the scheduling strategy to the data service system through a wireless local area network of the address private network.

Optionally, the scheduling command system is connected with the original scheduling system through the media gateway, and data of the original scheduling system is transferred to the scheduling command system, wherein the original scheduling system is an old generation scheduling system.

Optionally, the digital relay board in the media gateway is connected with the circuit network in the original dispatching system to realize the concurrency of the multimedia communication data, and the loop relay board in the media gateway is connected with the program controlled exchange in the original dispatching system to realize the connection of the internal and external lines between the multimedia communication terminals.

Optionally, the data service system includes: the receiving center is connected with the dispatching command system and is used for receiving the dispatching strategy; and the service terminal is connected with the receiving center and the multimedia communication terminal set and is used for transmitting the multimedia communication data to the multimedia communication terminal set based on the scheduling strategy.

Optionally, the data service system further comprises: and the video monitoring is connected with the multimedia communication terminal set and is used for monitoring the transmission and storage of the multimedia communication data by acquiring transmission path images of the multimedia communication data.

Optionally, the set of multimedia communication terminals comprises: and the address telephone is connected with the service data system and is used for receiving or transmitting the multimedia communication data through the address private network.

Optionally, the multimedia communication terminal set further includes: the mobile phone communication terminal is used for receiving or transmitting the multimedia communication data; the display system is connected with the mobile phone communication terminal and used for decoding the multimedia communication data sent by the mobile phone communication terminal to obtain a display signal and displaying the display signal.

Optionally, the multimedia communication terminal set further includes: and the digital conference system is connected with the dispatching command system and the business data system and is used for receiving the voice command of the dispatching command system and playing the voice command through the sound system.

In the embodiment of the invention, the multimedia communication terminals in the multimedia communication terminal set are in multimedia communication through an address data network, wherein the address data network is a network for carrying out data transmission by utilizing an address protocol; the scheduling command system is connected with the multimedia communication terminal set and used for scheduling the multimedia communication data through a time division multiplexing technology and determining a scheduling strategy; and the data service system is connected with the multimedia communication terminal set and the dispatching command system and is used for managing the multimedia communication data transmitted between the multimedia communication terminals based on the dispatching strategy. It should be noted that, the scheduling command system schedules the multimedia communication data through the time division multiplexing technology, so that the transmission efficiency of the multimedia communication data can be effectively improved, the multimedia communication terminals can perform multimedia communication through the address data network, the communication work of the multimedia service can be supported, the multimedia communication data can be flexibly scheduled, the purpose of reducing the limitation of the communication system is achieved, the technical effect of efficiently scheduling the multimedia communication data is achieved, and the technical problem of higher limitation of the communication system is solved.

Drawings

The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiments of the invention and together with the description serve to explain the invention and do not constitute a limitation on the invention. In the drawings:

fig. 1 is a schematic diagram of a multi-service communication system according to an embodiment of the present invention;

FIG. 2 is a schematic diagram of an alternative dispatch command system in accordance with embodiments of the invention;

FIG. 3 is a schematic diagram of an alternative dispatch command system in connection with an original dispatch system in accordance with an embodiment of the invention;

FIG. 4 is a schematic diagram of an alternative data service system according to an embodiment of the present invention;

fig. 5 is a schematic diagram of an alternative set of multimedia communication terminals according to an embodiment of the invention.

Detailed Description

In order that those skilled in the art will better understand the present invention, a technical solution in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in which it is apparent that the described embodiments are only some embodiments of the present invention, not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the present invention without making any inventive effort, shall fall within the scope of the present invention.

It should be noted that the terms "first," "second," and the like in the description and the claims of the present invention and the above figures are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that the embodiments of the invention described herein may be implemented in sequences other than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

As shown in fig. 1 to 5, according to a specific embodiment of the present application, a multi-service communication system is provided.

As shown in fig. 1, a multi-service communication system includes: the method comprises the steps that multimedia communication is carried out among the multimedia communication terminals in the multimedia communication terminal set 10 through an address data network, wherein the address data network is a network for carrying out data transmission by utilizing an address protocol; the dispatching command system 12 is connected with the multimedia communication terminal set 10 and is used for dispatching the multimedia communication data through a time division multiplexing technology and determining a dispatching strategy; the data service system 14 is connected to the multimedia communication terminal set 10 and the dispatch command system 12, and is used for managing multimedia communication data transmitted between the multimedia communication terminals based on a dispatch strategy.

The above-described multimedia communication terminal set 10 may be a terminal set constituted by a plurality of multimedia communication terminals. Wherein the multimedia communication terminal may be a terminal device capable of supporting various media data transmission and communication functions.

The address data network is used for connecting different networks or multimedia communication terminals to realize the transmission and communication of multimedia communication data.

The dispatch command system 12 may be a command system for dispatching multimedia communication data, where the dispatch command system 12 is the core of the whole communication system.

The time division multiplexing technique described above may be a communication technique that allows a plurality of multimedia communication data to be exchanged for those on the same transmission medium.

The scheduling policy may be a policy for scheduling multimedia communication data.

The multimedia communication data may be communication data sent by a multimedia communication terminal, including but not limited to: audio, information, video.

In an alternative embodiment, the multimedia communication terminals in the multimedia communication terminal set 10 transmit multimedia communication data through an address data network, so as to realize information exchange, wherein the multimedia communication terminals send the multimedia communication data to the dispatching command system 12, the dispatching command system 12 uses a time division multiplexing technology to dispatch the multimedia communication data, determine a dispatching policy, and the data service system 14 dispatches the multimedia communication data according to the dispatching policy, so that multimedia communication between the multimedia communication terminals is realized. The communication system integrates the time division multiplexing technology and the address data network soft switch, so that the communication system can schedule a plurality of multimedia communication data at the same time, fully utilizes the resources in the communication system, ensures the simultaneity of multi-service realization, realizes the high-efficiency work of the communication system, expands the service range of the communication system and reduces the limitation of the communication system. The communication system provides an audio-video interface with the control center, so that the aim of knowing each work and commanding and dispatching in real time can be really achieved without leaving the home by the commander.

It should be noted that, the multi-service communication system can fully utilize the advantages of strong processing capacity and good real-time performance such as digital signal processing (Digi tal Signal Process ing, abbreviated as DSP), field programmable gate array (Field-Programmable Gate Array, abbreviated as FPGA), etc., and various functions are realized by corresponding embedded boards, so that not only is the system simple to install and maintain, but also the reliability, maintainability and cost performance are greatly improved, and the problem of interconnection and interworking between protocols does not exist between systems, but also the resources occupied by each system can be fully utilized, and the investment of users is reduced to the maximum extent. In the network structure, the network shared by the internal boards is used as an intranet, the IP telephone, the dispatching desk and the like are an extranet, so that IP resources can be better managed, the extranet and the intranet are separated by utilizing the embedded three-layer exchange board, and the network has a partial firewall function.

Optionally, as shown in fig. 2, dispatch command system 12 includes: a dispatch server 122 connected to the multimedia communication terminal set 10 and the data service system 14, for calling the multimedia communication terminal set 10 and the data service system 14 to process multimedia communication data, and receiving a call result of the multimedia communication terminal set 10 and the data service system 14; the multimedia dispatcher 124 is connected to the dispatcher server 122, and is configured to dispatch the multimedia communication data by using a time division multiplexing technology based on the call result.

The call result may be a response result of the data scheduling transmission capable working device in the multimedia communication terminal set 10 and the data service system 14.

In an alternative embodiment, the scheduling server 122 calls the multimedia communication terminal set 10 and the data service system 14, determines the device or network capable of performing multimedia communication on the multimedia communication data in the multimedia communication terminal set 10 and the data service system 14, records the device or network in the call result, and sends the call result to the multimedia scheduling station 124, and the multimedia scheduling station 124 determines the device or network capable of performing multimedia communication according to the call result, so that the usable device and network are fully utilized, all resources are maximally utilized, and the time division multiplexing technology is utilized to schedule the multimedia communication data.

Optionally, as shown in fig. 2, the multimedia dispatcher station 124 includes: the professional dispatching desk 124-2 is connected with the data service system 14 and the dispatching server 122 and is used for dispatching the multimedia communication data by using a time division multiplexing technology based on a call result, determining a dispatching strategy and transmitting the dispatching strategy to the data service system 14 through a preset address, wherein the preset address is an address which is configured in advance at the professional dispatching desk 124-2 and used for connecting an address private network, and the address private network is a private communication network constructed according to the address technology; the flat-panel dispatching desk 124-4 is connected with the data service system 14 and the dispatching server 122 and is used for dispatching the multimedia communication data by using a time division multiplexing technology based on the call result, determining a dispatching strategy and transmitting the dispatching strategy to the data service system 14 through the wireless local area network of the address private network.

The specialized dispatcher 124-2 may be a dispatcher directly accessing the private power address network, and may be, but is not limited to: an operation table fixed in the electric power distribution center. The address private network can be a special communication network built by an electric power enterprise according to an address technology, is used for realizing functions of remote monitoring, data transmission, fault processing, communication interconnection and the like of the electric power system, has the characteristics of high reliability, high safety and high bandwidth, and can meet high requirements of the electric power system on the communication network.

The flat-panel dispatching desk 124-4 may be a portable mobile dispatching desk after flat-panel installation of dispatching software, and may communicate data with the communication system through a wireless local area network router of an address private network, which may be but is not limited to: cell phone, tablet computer.

The wireless lan may be a lan based on wireless communication technology, which allows a user to connect to the internet or other network resources in a wireless manner.

The scheduling policy may be a scheduling manner of the multimedia communication data.

In an alternative embodiment, the multimedia dispatcher station 124 includes a specialized dispatcher station 124-2 and a platform dispatcher station 124-4, and a technician may select any dispatcher station to operate according to a specific situation, where the specialized dispatcher station 124-2 receives a call result of the dispatcher server 122, determines a device or a network capable of performing multimedia communication according to the call result, and accordingly dispatches multimedia communication data using a time division multiplexing technology, determines a dispatching policy, and transmits the dispatching policy to the data service system 14 through a preset address. The flat-panel dispatching desk 124-4 receives the calling result of the dispatching server 122 through the wireless local area network, dispatches the multimedia communication data by utilizing the time division multiplexing technology according to the calling result, determines a dispatching strategy, and transmits the dispatching strategy to the data service system 14 through the wireless local area network of the address private network, wherein the flat-panel dispatching desk 124-4 can be used as a supplement of the professional dispatching desk 124-2, can formulate the dispatching strategy for the multimedia communication data at any time and any place according to specific conditions in real time, improves the humanization function, realizes dispatching of the dispatching telephone through the wireless network, and has the function completely the same as that of the professional dispatching desk 124-2 positioned in the dispatching center.

Alternatively, as shown in fig. 3, the dispatch command system 12 is connected to the original dispatch system 16 through the media gateway 126, and the data of the original dispatch system 16 is transferred to the dispatch command system 12, where the original dispatch system 16 is an old generation dispatch system.

The original dispatch system 16 described above may be an original dispatch system.

The media gateway 126 may be a device or software for forwarding and processing media data streams, where a service card of the media gateway 126 mainly configures a digital trunk board 126-2, a loop trunk board 126-4, an in-line subscriber board, a global system for mobile communications (Global System for Mobi le Communicat ions, abbreviated as GSM)/code division multiple access (Code Divis ion Mult iple Access, abbreviated as CDMA) board, an audio interface board, and the like.

In an alternative embodiment, in order to integrate the communication system with the original dispatching system 16 of the power enterprise, to implement interworking with the original dispatching system 16, the dispatching command system 12 is connected with the original dispatching system 16 through the media gateway 126, so that the services of the original dispatching system 16 can be completely transferred to the multi-service communication system, the analog phones of the monitoring center, the transformer substation and the power plant are kept as they are, the address phone 102 and the video monitoring are directly connected to the power address private network, and the performance of the communication system is improved under the condition of being compatible with the original dispatching system 16. If one system runs or fails, the system can be switched to the other scheduling system, so that the normal scheduling work is ensured.

Optionally, as shown in fig. 3, the digital trunk board 126-2 in the media gateway 126 is connected to the circuit network 162 in the original dispatch system 16 to implement concurrency of multimedia communication data, and the loop trunk board 126-4 in the media gateway 126 is connected to the private branch exchange 164 in the original dispatch system 16 to implement connection between internal and external lines between multimedia communication terminals.

The digital repeater board 126-2 described above may be an electronic device for controlling and processing the transmission of digital signals. The circuit network 162 may be a primary european first-level digital transmission system (European first level digital transmiss ion system, simply E1 network) that is native to the original dispatch system 16.

The loop relay board 126-4 described above may be a device for use in a data communications network. The private branch exchange 164 may be a device that uses computer program control to effect routing and switching of telephone communications.

In an alternative embodiment, the digital trunk board 126-2 in the media gateway 126 is directly connected to the circuit network 162 in the original dispatch system 16, and each E1 trunk line supports concurrency of multiple telephone calls, and the number of the trunk lines depends on the concurrent voice traffic of the system, and each digital trunk board 126-2 can be connected to multiple E1 trunk lines. The loop relay board 126-4 in the media gateway 126 is connected to the program controlled exchange 164 in the original dispatching system 16 to realize intercommunication with the original telephone system, the number of the lines depends on the concurrent call number, each loop relay board 126-4 can be connected to a plurality of lines, namely, the loop relay board 126-4 can also be connected to the line of an operator, and the internal line telephone can dial an external line telephone, and the external line can also dial the internal line telephone and the IP telephone in the system. The GSM/CDMA board has the function similar to a loop trunk, and can also send and receive short messages.

Optionally, as shown in fig. 4, the data service system 14 includes: a receiving center 142, connected to the dispatch command system 12, for receiving a dispatch strategy; service terminal 144 is connected to receiving center 142 and multimedia communication terminal set 10 for transmitting multimedia communication data to multimedia communication terminal set 10 based on a scheduling policy.

In an alternative embodiment, receiving center 142 receives the scheduling policy sent by scheduling command system 12 and transmits the scheduling policy to service terminal 144, and service terminal 144 transmits the multimedia communication data to the corresponding multimedia communication terminal in multimedia communication terminal set 10 according to the scheduling policy, thereby implementing transmission of the multimedia communication data.

Optionally, as shown in fig. 4, the data service system 14 further includes: the video monitoring 146 is connected to the multimedia communication terminal set 10, and is used for monitoring transmission and storage of the multimedia communication data by acquiring transmission path images of the multimedia communication data.

The transmission path image may be a monitoring image of the multimedia communication data monitored by the video monitor 146.

In an alternative embodiment, a network camera meeting the standard is connected to an address private network, an address is allocated, the video monitoring 146 monitors the multimedia communication data, and the transmission image of the multimedia communication data is recorded or captured and stored. For the video monitoring 146 system in the original scheduling system 16, the hard disk video recorder can be connected to the address private network, and the hard disk video recorder is reconfigured according to the standard, so that the transmission and storage of the multimedia communication data are monitored.

Optionally, as shown in fig. 5, the multimedia communication terminal set 10 includes: address telephone 102, coupled to the service data system, is used to receive or transmit multimedia communication data via the address private network.

The address phone 102 may be a telephone system that uses internet protocol for voice communications including, but not limited to: a normal address telephone 102 and a visual address telephone 102.

In an alternative embodiment, the address telephone 102 is connected to the address private network, and addresses are allocated in the network, so that the address telephone 102 and the service data system are known, multimedia communication data is sent to the service data system through the address private network, a voice call function can be realized according to customer planning, different users and relays are given different authorities, the purpose of controlling user calls is achieved, specific processing can be performed for different calling parties, and a number analysis function is performed after the processing is completed. The calling number pool function can realize the function of hiding the calling number, and the number displayed on the called user can be a number predefined in the calling number pool. For different states of the user, the system can emit different voice prompts instead of simply returning a busy tone. The called party's phone can display the calling party's number, after the user opens the call waiting function and in the conversation state, and listen to the call waiting sound when there is a new user to dial the phone, instead of busy tone, and the user can choose to answer a new call or reject. For convenience of calling, a service user may set a 2-digit code to replace a telephone number (which may be a local number, a domestic long distance number or an international number, and when the 2-digit code replaces the original domestic long distance number or international number, the domestic long-way prefix and the international long-way prefix should be included), and each service user may set a plurality of abbreviated number automatic operators to be an interactive voice response service (Interact ive Voice Response System, abbreviated as IVR) with relatively simple service logic. By calling the corresponding access number, the user can listen to a voice prompt, and at the moment, the user can directly input the extension number to call the extension user, or can input a specific number to call the telephone exchange, and the automatic telephone operator service provides the function of automatic answering of the telephone exchange. When the user is in communication with the other party, if the other party is required to join in communication, the other party can be dialed under the condition of not interrupting the communication with the other party, and the three-party common communication or the communication with the two parties respectively can be realized. When the user dials the user in the busy state of the other party, the calling and the called users can be automatically called back when the called party is idle without dialing again by using the service. The global call recording can be realized, and the functions of searching, downloading and listening the recording file are provided.

The call transfer function specifically includes: (1) unconditional forwarding: all calls to the user number, regardless of the state of the called user, are automatically forwarded to a pre-specified number (including voice mail box); (2) forward busy: all calls to the user are automatically forwarded to another pre-designated number (including a voice mailbox) when busy; (3) no-response forwarding: all calls to the user will automatically go to a pre-specified number (including voice mail box) when no answer is made within a specified time period; (4) no online forwarding: all calls to the user are automatically forwarded to a pre-specified number (including a voice mailbox) when the user is not online (i.e., not registered); (5) unreachable forward rotation: when the user is not reachable (registration is displayed on the network manager, but the telephone is just disconnected), all calls to the user are automatically transferred to a pre-designated number (including a voice mailbox); (6) called transfer: the called call transfer service refers to that the called user in the conversation transfers the existing conversation to the third party, and the called user exits the call and the third party continues the conversation.

In addition, the system is internally provided with a conference telephone server, and provides service of multi-user common communication of more than three parties and the maximum 9 parties. The service is provided by a specific number and can only be summoned by the local office user, allowing the user to establish a multi-connection call, including summoning an off-site user into a meeting. Providing a number can transfer the incoming call to a plurality of numbers appointed by the user according to the requirement of the user, and when the incoming call is busy or is not answered by a person, the incoming call is automatically transferred to other numbers arranged according to the preset sequence of the user until the user is found. The one-number is a virtual number, so that others not only do not know the specific telephone, mobile phone and calling number of the user, but also can not know the specific direction of the user through the number, and the aim of keeping secret and privacy can be achieved.

Optionally, as shown in fig. 5, the multimedia communication terminal set 10 further includes: a mobile phone communication terminal 104 for receiving or transmitting multimedia communication data; and the display system 106 is connected with the mobile phone communication terminal 104 and is used for decoding the multimedia communication data sent by the mobile phone communication terminal 104 to obtain a display signal and displaying the display signal.

The mobile communication terminal 104 may be a terminal that performs communication wirelessly.

The display system 106 may be a system for displaying multimedia communication data such as audio and video.

The display signals may be multimedia communication data that can be identified by the display system 106, and may be, but are not limited to: a video graphics array (Video Graphics Array, simply referred to as VGA), (High-Definit ion Mult imedia Interface, simply referred to as HDMI), or Audio-Visual (simply referred to as AV).

In an alternative embodiment, with the continuous upgrade of the operator network, the network speed is continuously improved, and the advantages of the mobile phone terminal are gradually reflected. The trunking depends on public network, the communication needs to consume network traffic, the mobile phone terminal installs client software, the client software routes the communication system pointing to the control center, the mobile phone trunking service is logged in, one-to-one bidirectional audio and video communication between the mobile phone terminals can be realized, communication with other analog phones, address phones 102 and other communication terminals in the communication system can be realized, communication with a dispatching desk can be realized, on-site audio and video information can be uploaded and displayed in a display system 106, and the dispatcher can also distribute the uploaded audio and video information to the terminal needing on-site information. Therefore, personnel performing power rush-repair on site can communicate with the command center in real time at any time, and multi-department collaborative operation is realized to the maximum extent. Wherein, because the operator network is public network, the network of the electric power system is a private network, two networks directly need to be added with gateway equipment, and the problem of direct intercommunication of the two networks is solved. The mobile phone communication terminal 104 transmits the multimedia communication data to the display system 106, and the display system 106 converts the multimedia communication data into a recognizable display signal by using a video decoder, and then puts the display signal on the display system 106 for display.

Optionally, as shown in fig. 5, the multimedia communication terminal set 10 further includes: the digital conference system 108 is connected with the dispatch command system 12 and the service data system, and is used for receiving the voice command of the dispatch command system 12 and playing the voice command through the sound system.

The digital conference system 108 described above may be a system capable of audio input and output.

The voice command may be voice data that can be recognized by the sound system. The sound system may be an electronic device consisting of sound equipment for amplifying and playing out audio signals.

In an alternative embodiment, the audio interface board of the sound system provides audio input and output interfaces to the outside, and the digital conference system 108 is accessed after the audio interface board is accessed to the command center console, so that the audio interface board is communicated with the command center audio system; a commander can send voice commands to all system users via microphones, and the digital conference system 108 receives the voice commands and spreads the voice commands via a sound system.

In addition, technicians can view the user information in the shortcut group at any time according to requirements, wherein the user information in the shortcut group is the user information added in advance according to specific situations. After the operator successfully logs in the client and enters the dispatch interface, a call can be initiated to the shortcut group member on the interface. After the user is off-hook, the user is added into the default meeting place of the operator to conduct the conference call. An operator can record a section of voice in advance and play the section of voice to any member in any shortcut group through the group call notification function. An operator can initiate a call to a plurality of members in a plurality of shortcut groups through a selective call function, and the members join the default meeting place of the operator after answering to conduct conference call. The operator can check the current call state of the shortcut group member at the dispatching interface, and can initiate monitoring to the shortcut group member which is talking with other users (except the dispatcher). After monitoring, the dispatcher can hear two users speaking in the conversation, and the users in the conversation cannot hear the dispatcher speaking. The operator can hold the current call via the hold function key. After the hold, the current call user and the operator handle both listen to the hold music, the operator can continue other operations without hanging up, the operator can cancel the hold in any state, and after the hold is cancelled, the operator can call with the user who cancels the hold. An operator can check the current call state of the shortcut group member at the scheduling interface, and can initiate strong insertion or strong disassembly for the shortcut group member which is communicating with other users (except the scheduler). When the call is inserted, the dispatcher can make a three-way call with two users in the call. The client software has an address book management function, can realize dialing communication, and meanwhile, the number of the field personnel is displayed on a dispatching client interface, and the command center can perform voice communication with the field personnel at any time to know the field condition.

The foregoing embodiment numbers of the present invention are merely for the purpose of description, and do not represent the advantages or disadvantages of the embodiments.

In the foregoing embodiments of the present invention, the descriptions of the embodiments are emphasized, and for a portion of this disclosure that is not described in detail in this embodiment, reference is made to the related descriptions of other embodiments.

In the several embodiments provided in the present application, it should be understood that the disclosed technology content may be implemented in other manners. The above-described embodiments of the apparatus are merely exemplary, and the division of the units, for example, may be a logic function division, and may be implemented in another manner, for example, a plurality of units or components may be combined or may be integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be through some interfaces, units or modules, or may be in electrical or other forms.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

In addition, each functional unit in the embodiments of the present invention may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.

The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied essentially or in part or all of the technical solution or in part in the form of a software product stored in a storage medium, including instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a removable hard disk, a magnetic disk, or an optical disk, or other various media capable of storing program codes.

The foregoing is merely a preferred embodiment of the present invention and it should be noted that modifications and adaptations to those skilled in the art may be made without departing from the principles of the present invention, which are intended to be comprehended within the scope of the present invention.

Claims (10)

1. A multi-service communication system, comprising:

the system comprises a multimedia communication terminal set, wherein multimedia communication is carried out among the multimedia communication terminals in the multimedia communication terminal set through an address data network, and the address data network is a network for carrying out data transmission by utilizing an address protocol;

the scheduling command system is connected with the multimedia communication terminal set and used for scheduling the multimedia communication data through a time division multiplexing technology and determining a scheduling strategy;

and the data service system is connected with the multimedia communication terminal set and the dispatching command system and is used for managing the multimedia communication data transmitted between the multimedia communication terminals based on the dispatching strategy.

2. The multi-service communication system of claim 1, wherein the dispatch command system comprises:

the scheduling server is connected with the multimedia communication terminal set and the data service system and is used for calling the multimedia communication terminal set and the data service system to process the multimedia communication data and receiving a calling result of the multimedia communication terminal set and the data service system;

and the multimedia dispatching desk is connected with the dispatching server and is used for dispatching the multimedia communication data by utilizing the time division multiplexing technology based on the calling result.

3. The multi-service communication system of claim 2, wherein the multimedia scheduling station comprises:

the professional dispatching desk is connected with the data service system and the dispatching server and is used for dispatching the multimedia communication data by utilizing the time division multiplexing technology based on the calling result, determining the dispatching strategy and transmitting the dispatching strategy to the data service system through a preset address, wherein the preset address is an address which is configured in advance at the professional dispatching desk and is used for connecting an address private network, and the address private network is a private communication network constructed according to the address technology;

and the flat scheduling station is connected with the data service system and the scheduling server and is used for scheduling the multimedia communication data by using the time division multiplexing technology based on the calling result, determining the scheduling strategy and transmitting the scheduling strategy to the data service system through the wireless local area network of the address private network.

4. The multi-service communication system of claim 1, wherein the data of the original dispatch system is transferred to the dispatch command system by connecting the dispatch command system to the original dispatch system through a media gateway, wherein the original dispatch system is an older generation dispatch system.

5. The multi-service communication system according to claim 4, wherein a digital relay board in the media gateway is connected to a circuit network in the original dispatch system to realize concurrency of the multimedia communication data, and a loop relay board in the media gateway is connected to a program controlled exchange in the original dispatch system to realize connection between internal and external lines between the multimedia communication terminals.

6. The multi-service communication system of claim 1, wherein the data service system comprises:

the receiving center is connected with the dispatching command system and is used for receiving the dispatching strategy;

and the service terminal is connected with the receiving center and the multimedia communication terminal set and is used for transmitting the multimedia communication data to the multimedia communication terminal set based on the scheduling policy.

7. The multi-service communication system of claim 1, wherein the data service system further comprises:

and the video monitoring device is connected with the multimedia communication terminal set and is used for monitoring the transmission and storage of the multimedia communication data by acquiring transmission path images of the multimedia communication data.

8. The multi-service communication system according to claim 1, wherein the set of multimedia communication terminals comprises:

and the address telephone is connected with the service data system and is used for receiving or transmitting the multimedia communication data through an address private network.

9. The multi-service communication system according to claim 1, wherein the set of multimedia communication terminals further comprises:

the mobile phone communication terminal is used for receiving or transmitting the multimedia communication data;

and the display system is connected with the mobile phone communication terminal and used for decoding the multimedia communication data sent by the mobile phone communication terminal to obtain a display signal and displaying the display signal.

10. The multi-service communication system according to claim 1, wherein the set of multimedia communication terminals further comprises:

and the digital conference system is connected with the dispatching command system and the business data system and is used for receiving the voice command of the dispatching command system and playing the voice command through the sound system.