CN218868271U - Telephone dispatching system - Google Patents

Abstract

The application discloses a telephone dispatching system. Wherein, this system includes: the system comprises a man-machine workstation, a voice relay platform and a scheduling program control system, wherein the man-machine workstation comprises telephone client equipment for calling or answering a scheduling telephone; the voice relay platform is used for establishing communication connection between the man-machine workstation and the dispatching program control system; the scheduling program control system comprises: a dispatch station for supporting voice communications of a dispatch telephone and a dispatch handset for calling or answering the dispatch telephone. The technical problem that the dispatching telephone and the man-machine work service cannot be linked is solved.

Description

Telephone dispatching system

Technical Field

The application relates to the field of power dispatching, in particular to a telephone dispatching system.

Background

At present, the domestic power dispatching exchange network mainly adopts a circuit switching technology, and an independent dispatching telephone network formed by a circuit switching technology system provides dispatching telephone service for a power grid dispatcher. The dispatching terminal is mainly a physical dispatching desk and a dispatching telephone, and when a dispatcher needs to answer or dial a dispatching telephone, the dispatching is finished through the dispatching desk or the dispatching telephone.

The man-machine workstation is deployed in a production control area, adopts a scheduling data communication network (IP) for bearing, adopts different network bearing modes with a scheduling telephone network of a circuit system, and provides daily scheduling service monitoring and operation for a scheduler.

However, when the dispatcher needs to answer or dial the dispatching telephone, the operation needs to be switched to the dispatching desk or the dispatching telephone terminal, which is inconvenient and cannot be directly completed on the human-computer workstation.

In order to solve the problem that the dispatching telephone and the man-machine work service cannot be linked, an effective solution is not provided at present.

SUMMERY OF THE UTILITY MODEL

The embodiment of the application provides a telephone dispatching system, which at least solves the technical problem that dispatching telephones and man-machine work services cannot be linked.

According to an aspect of an embodiment of the present application, there is provided a telephone scheduling system, including: the system comprises a man-machine workstation, a voice relay platform and a dispatching program control system, wherein the man-machine workstation comprises telephone client equipment for calling or answering a dispatching call; the voice relay platform is used for establishing communication connection between the man-machine workstation and the dispatching program control system; the scheduling program control system comprises: the dispatching desk is used for supporting the voice communication of the dispatching telephone, and the dispatching telephone is used for calling or receiving the dispatching telephone.

Optionally, the voice relay platform includes: and the scheduling telephone client background is in communication connection with the telephone client equipment and is used for performing telephone registration and connection on the telephone client equipment.

Optionally, the voice relay platform further comprises: and the service platform is used for establishing communication connection between the telephone client equipment and the dispatching telephone client background.

Optionally, the dispatching telephone client background comprises: the IP access gateway establishes communication connection with the service platform through a Session Initiation Protocol (SIP); and the dispatching telephone client service module is in communication connection with the service platform through a private protocol.

Optionally, the voice relay platform further comprises: the network switch is used for establishing communication connection among the telephone client equipment, the voice relay gateway and the dispatching telephone client background, wherein the dispatching telephone client background comprises: IP access gateway and dispatch telephone client service module; the dispatching telephone client service module is used for inquiring number information of a called object and initiating a call to generate call information under the condition that the telephone client equipment dials a dispatching telephone; the IP access gateway is used for sending the call information to the voice relay gateway; and the voice relay gateway is used for routing the call information to the dispatching program control system.

Optionally, the scheduling program control system includes: the relay co-vibration processing unit is in communication connection with the dispatching desk and is used for receiving dispatching information of the dispatching desk for the dispatching telephone under the condition that the telephone client equipment receives the dispatching telephone and routing the dispatching telephone to a 2M relay board based on the dispatching information; and the 2M relay board is in communication connection with the voice relay platform.

Optionally, the voice relay platform further comprises: the network switch is used for establishing communication connection among the telephone client equipment, the voice relay gateway and the dispatching telephone client background, wherein the dispatching telephone client background at least comprises: an IP access gateway; the voice relay gateway is used for receiving the dispatching telephone provided by the dispatching program control system under the condition that the telephone client equipment receives the dispatching telephone; the IP access gateway is used for calling the telephone client equipment based on the dispatching telephone.

Optionally, the human-machine workstation is further configured to deploy a voice query module; the voice relay platform further comprises: and the recording unit is in communication connection with the voice query module and is used for receiving the access of the voice query module to query a recording file, wherein the recording file is the call recording of the dispatching telephone.

Optionally, the system further comprises: the voice relay platform and the dispatching program control system establish the communication connection through the relay circuit.

Optionally, the relay circuit comprises: and the coaxial cable is used for transmitting Q signaling between the voice relay platform and the scheduling program control system.

In the embodiment of the application, the man-machine workstation, the voice relay platform and the dispatching program control system are adopted, wherein the man-machine workstation comprises telephone client equipment used for calling or answering a dispatching telephone; the voice relay platform is used for establishing communication connection between the man-machine workstation and the dispatching program control system; the scheduling program control system comprises: the dispatching desk is used for supporting voice communication of dispatching telephones and the dispatching telephones are used for calling or answering the dispatching telephones, telephone client equipment is deployed on the man-machine workstation, and the telephone client equipment is communicated with the dispatching program control system through the voice relay platform, so that the man-machine workstation has calling and answering functions of the dispatching telephones, the technical effect of linkage of the man-machine workstation and the dispatching telephones is achieved, and the technical problem that the dispatching telephones and the man-machine work services cannot be linked is solved.

Drawings

The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:

fig. 1 is a schematic diagram of a telephone dispatch system in accordance with an embodiment of the present invention;

fig. 2 is a schematic diagram of a regulatory system platform topology according to an embodiment of the present invention;

fig. 3 is a schematic diagram of a D5000 interface call function according to an embodiment of the present invention;

fig. 4 is a schematic diagram of a login authentication function according to an embodiment of the present invention;

fig. 5 is a schematic diagram of a recording query function according to an embodiment of the present invention;

fig. 6 is a schematic diagram of a linked opening function according to an embodiment of the present invention;

fig. 7 is a schematic diagram of a physical connection between a dispatch telephone system and a dispatch program controlled switching system of a human-machine workstation according to an embodiment of the present invention;

fig. 8 is a schematic diagram of a man-machine workstation dispatch telephone system logically connected to a dispatch program controlled switching system in accordance with an embodiment of the present invention;

fig. 9 is a schematic diagram of a dispatch telephone and human workstation integration framework according to an embodiment of the present invention.

Detailed Description

In order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only partial embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

It should be noted that the terms "first," "second," and the like in the description and claims of this application and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the application described herein are capable of operation in sequences other than those illustrated or described herein. Moreover, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

Fig. 1 is a schematic diagram of a telephone dispatching system according to an embodiment of the present invention, as shown in fig. 1, the system includes: the system comprises a man-machine workstation 11, a voice relay platform 12 and a scheduling program control system 13, wherein the man-machine workstation 11 comprises a telephone client device 1101 for calling or answering a scheduling call; the voice relay platform 12 is used for establishing communication connection between the man-machine workstation and the dispatching program control system; the scheduling program control system 13 includes: a dispatch station 1301 for supporting voice communications for dispatch telephony and a dispatch handset 1303 for calling or answering dispatch telephony.

In the embodiment of the application, the man-machine workstation, the voice relay platform and the dispatching program control system are adopted, wherein the man-machine workstation comprises telephone client equipment used for calling or answering a dispatching telephone; the voice relay platform is used for establishing communication connection between the man-machine workstation and the scheduling program control system; the scheduling program control system comprises: the dispatching desk for supporting voice communication of dispatching telephones and the dispatching telephone for calling or answering the dispatching telephones are characterized in that telephone client equipment is deployed on a man-machine workstation, and the telephone client equipment is communicated with a dispatching program control system through a voice relay platform, so that the man-machine workstation has the calling and answering functions of the dispatching telephones, the technical effect of linkage of the man-machine workstation and the dispatching telephones is achieved, and the technical problem that the dispatching telephones and the man-machine work services cannot be linked is solved.

As an alternative embodiment, the voice relay platform includes: and the dispatching telephone client background is in communication connection with the telephone client equipment and is used for performing telephone registration and connection on the telephone client equipment.

In the embodiment of the application, the dispatch telephone client background is used for realizing registration and connection of telephone client equipment, and allocating a calling number to the telephone client equipment deployed by the man-machine workstation, so that the telephone client equipment deployed by the man-machine workstation can realize the function of dispatching a telephone.

As an optional embodiment, the voice relay platform further includes: and the service platform is used for establishing communication connection between the telephone client equipment and the background of the dispatching telephone client.

In the embodiment of the application, the service platform may be a D5000 fusion scheduling telephone system applied in an electric power scheduling scenario, and is used to establish communication connection between a telephone client device deployed in a human-computer workstation and a scheduling telephone client background, so that the telephone client device can obtain telephone registration and connection services provided by the scheduling telephone client background through the service platform.

As an alternative embodiment, the scheduling the telephony client backend comprises: the IP access gateway establishes communication connection with the service platform through a Session Initiation Protocol (SIP); and the dispatching telephone client service module is in communication connection with the service platform through a private protocol.

In the foregoing embodiment of the present application, the dispatch telephone client background includes an IP access gateway and a dispatch telephone client service module, where the IP access gateway supports communication of a session initiation protocol SIP, and the dispatch telephone client service module supports communication of a private protocol, so that a telephone client device deployed by a human-computer workstation can perform communication of the session initiation protocol SIP with the IP access gateway through a service platform, and a telephone client device deployed by the human-computer workstation can also perform communication of the private protocol with the dispatch telephone client service module through the service platform.

As an optional embodiment, the voice relay platform further includes: the network switch is used for establishing communication connection among the telephone client equipment, the voice relay gateway and the dispatching telephone client background, wherein the dispatching telephone client background comprises: IP access gateway and dispatching telephone client service module; the dispatching telephone client service module is used for inquiring number information of a called object and initiating a call to generate call information under the condition that the dispatching telephone is dialed by the telephone client equipment; the IP access gateway is used for sending the call information to the voice relay gateway; and the voice relay gateway is used for routing the call information to the scheduling program control system.

According to the embodiment of the application, the voice relay platform can inquire number information of a called object and initiate calling information through the dispatching telephone client service module in the dispatching telephone client background through the network switch telephone client equipment, the voice relay gateway and the dispatching telephone client background under the condition that the dispatching telephone is dialed by the telephone client equipment, then the calling information is sent to the voice relay gateway through the IP access gateway in the dispatching telephone client background, the calling information is routed to the dispatching program control system through the voice relay gateway, the telephone client equipment is communicated with the dispatching program control system, the telephone client equipment can call dispatching telephones through the dispatching program control system, and the dispatching telephone client can also call a dispatching telephone set in the dispatching program control system.

It should be noted that answering and calling of a dispatch telephone need to be distributed through a dispatch desk in a dispatch program control system, so that no matter how much telephone client equipment answers/dials the dispatch telephone or the dispatch telephone answers/dials the telephone, the dispatch desk in the dispatch program control system needs to be dispatched.

Optionally. Under the condition that a dispatching telephone needs to be answered, a plurality of answering objects may need to synchronously ring, if a plurality of dispatching telephones in a program control system need to be dispatched to synchronously ring, a dispatching desk can realize that if the dispatching telephones and telephone client equipment need to synchronously ring, a relay co-vibration processing unit in the program control system needs to be dispatched to realize.

As an alternative embodiment, the scheduling program control system includes: and the relay co-vibration processing unit is in communication connection with the dispatching desk and is used for receiving dispatching information of the dispatching desk for the dispatching telephone under the condition that the telephone client equipment receives the dispatching telephone, routing the dispatching telephone to the 2M relay board based on the dispatching information, and the 2M relay board is in communication connection with the voice relay platform.

In the above embodiment of the present application, the dispatch program control system includes a relay co-vibration processing unit and a 2M relay board, where a dispatch station in the dispatch program control system analyzes a dispatch telephone, determines an answering object of the dispatch telephone, generates dispatch information, and further, when the dispatch information indicates that a telephone client device is required to answer the dispatch telephone, the dispatch telephone may be routed to the 2M relay board through the relay co-vibration processing unit in the dispatch program control system according to the dispatch information, and is dispatched to the voice relay platform by the 2M terminal board, so that the telephone client device connected to the voice relay platform can answer the dispatch telephone.

As an optional embodiment, the voice relay platform further includes: the network switch is used for establishing communication connection among the telephone client equipment, the voice relay gateway and the dispatching telephone client background, wherein the dispatching telephone client background at least comprises: an IP access gateway; the voice relay gateway is used for receiving the dispatching telephone provided by the dispatching program control system under the condition that the telephone client equipment receives the dispatching telephone; and the IP access gateway is used for calling the telephone client equipment based on the dispatching telephone.

According to the embodiment of the application, the voice relay platform enables the telephone client device, the voice relay gateway and the IP access gateway in the dispatching telephone client background to be in communication connection through the network switch, and under the condition that the telephone client device is required to answer the dispatching telephone, the voice relay platform can receive the dispatching telephone of the 2M relay board, inquire the telephone client device indicated by the dispatching telephone through the IP access gateway, and then route the dispatching telephone to the telephone client device for calling.

As an alternative embodiment, the human-computer workstation is further configured to deploy a voice query module; the voice relay platform further comprises: and the recording unit is in communication connection with the voice query module and is used for receiving the access of the voice query module to query a recording file, and the recording file is the call recording of the dispatching telephone.

According to the embodiment of the application, the voice query module is deployed in the man-machine workstation, the voice query module is in communication connection with the recording unit in the voice relay platform, the voice relay platform can store call records of historical dispatch telephones to generate the recording file, and then the voice query module deployed in the man-machine workstation can access the recording unit in the voice relay platform to query the recording file.

Alternatively, the recording unit may be deployed in the dispatch telephony client background.

As an alternative embodiment, the system further comprises: the relay circuit, the voice relay platform and the dispatching program control system establish communication connection through the relay circuit.

As an alternative embodiment, the relay circuit includes: and the coaxial cable is used for transmitting Q signaling between the voice relay platform and the scheduling program control system.

It should be noted that Q Signaling (QSING) is a common channel signaling protocol based on the ISDN q.931 standard and used by many digital PBXs, primarily to connect directly to a programmable switch.

The utility model also provides an preferred embodiment, this preferred embodiment provides a power dispatching man-machine fusion system.

The system is used for solving the problems that the dispatching telephone and the man-machine work service are mutually independent and difficult to link, realizes the extension of the dispatching telephone to a dispatching data communication network by fusing the dispatching telephone and the man-machine work station, and supports the integration application of the dispatching telephone service and the dispatching service system on the man-machine work station. On one hand, a dispatching telephone software terminal system is established for the man-machine workstation, and on the basis of being compatible with the traditional dispatching desk for answering the dispatching telephone, the dispatching telephone software terminal system is additionally arranged on the man-machine workstation for realizing the proxy answering or dialing of the dispatching telephone; on the other hand, a dispatching communication platform of the man-machine workstation is constructed, an open interface is provided for integrated calling of a dispatching service system, wider and intelligent dispatching communication applications such as calling of a relation person by one-key telephone in a plant station diagram, incoming and automatic association of plant station information and the like are realized, operation and maintenance pressure can be effectively relieved, the overall operation and maintenance cost of the system is reduced, the communication efficiency of the system is integrally improved, and the man-machine workstation can better serve dispatching on-duty personnel.

It should be noted that D5000 as a smart grid dispatch control system always puts the center of gravity in protecting the efficient, safe and stable operation of the grid, and early D5000 system design and development did not relate to dispatching telephone applications and related functions. But found through investigation on the daily office by a dispatcher: the dispatcher can not directly complete the answering and dialing operation of the dispatching telephone on the man-machine workstation of the D5000 system, and information fusion between the traditional dispatching telephone service and the power grid dispatching system is lacked. Therefore, the dispatching telephone function is required to be integrated into the D5000 system, and convenience is brought to daily work of a dispatcher.

Fig. 2 is a schematic diagram of a platform topology of a regulation and control system according to an embodiment of the present invention, as shown in fig. 2, a D5000 system human-machine workstation is deployed in a safety production I area, including: a plurality of network security devices such as application servers, human-computer workstations, switches and the like consider that a 'dispatching telephone application server' is newly added on a D5000 regulation and control system platform to be used as a network node in a security area, and the function of dispatching telephone application is integrated.

According to the embodiment of the application, through upgrading and modifying a scheduling program control exchange system, modifying a human-computer scheduling telephone service platform and improving and modifying scheduling service fusion telephone application, the extension of the traditional program control scheduling platform service on a human-computer workstation terminal is realized, the traditional program control scheduling platform service is supported on the human-computer workstation terminal to realize the calling operation of a scheduling telephone, meanwhile, the human-computer scheduling telephone platform is built and used as a scheduling telephone service support platform of a human-computer workstation and a scheduling service system on D5000, and the fusion intelligent linkage application improvement of the scheduling service system and the scheduling telephone is realized.

The power dispatching man-machine fusion system mainly achieves the following four aims: the system comprises a program control exchange system, a scheduling telephone system, a D5000 converged scheduling telephone system and a D5000 man-machine terminal converged scheduling telephone function.

Optionally, in the aspect of upgrading and modifying the same group of resonance functions of the program control exchange system, 2 existing 2M relay boards are used to be respectively connected with 2 voice relay gateways of the man-machine dispatch telephone service platform through 1E 1; and 2 relay co-vibration processing units are added to provide a main and standby relay co-vibration function, and each unit can support 13 relay co-vibration members. In the period, 2 sets of relay co-vibration processing units are added, and software development is carried out on the aspects of operating system processing, relay number co-vibration and substitute printing, double-board backup, system maintenance and the like.

Optionally, in the aspect of upgrading and modifying functions of the dispatch telephone system, two additional voice relay gateway devices, 1 set of man-machine workstation audio input and output peripheral devices, and network line connection, IP address configuration, security reinforcement and the like between the devices are deployed and added in hardware. In the period, a special voice relay gateway 2 set, a firewall 2 set, an audio input/output peripheral 1 set are additionally arranged, and software development is carried out on the aspects of a system basic frame, dispatching telephone login authentication, a dispatching telephone master control station, dispatching telephone contacts, dispatching voice calls, dispatching call real-time recording, dispatching voice conferences, system setting, system double machines, an SIP relay channel communicated with a dispatching exchange network, an SDK open interface of a man-machine workstation dispatching telephone and the like.

Optionally, in the aspect of upgrading and modifying the platform integration function of the D5000 converged dispatch telephone system, two new servers need to be added to deploy the dispatch telephone application, and deployment of the D5000 system basic platform needs to be completed: the method comprises process management, application management, service framework integration, authority management and file service. The dispatching telephone background service and the IP access gateway are integrated and researched based on the basic functions of the D5000 system platform. In the current period, 2 dispatching telephone background servers, 2 switchboards and 2 sets of safe operating systems are additionally arranged.

In the aspect of upgrading and modifying the D5000 man-machine terminal fusion scheduling telephone function, 4 large fusion new functions are mainly researched and developed, and the method comprises the following steps: the system comprises a D5000 interface calling function, a login authentication function, a recording query function and a linkage image opening function.

The new functions of the D5000 man-machine terminal fusion comprise: the system comprises a D5000 interface calling function, a login authentication function, a reverse synchronization function of a scheduling program control system recording file, a recording unified query function and a linkage image opening function.

Fig. 3 is a schematic diagram of a D5000 interface calling function according to an embodiment of the present invention, as shown in fig. 3, a dispatcher can call a relevant station dispatching telephone quickly by one-click through a "man-machine workstation" D5000 operation interface, so as to improve the working efficiency; the method comprises the steps that a function module is dialed in a building station diagram, a scheduling telephone inlet is added to a station picture, each station corresponds to one scheduling telephone, and a scheduling telephone program can be called by clicking the telephone of the station picture to directly dial the corresponding scheduling telephone.

Fig. 4 is according to the utility model discloses a login authentication function's schematic diagram, as shown in fig. 4, the construction mobilizes the phone and logs in authentication module, and the dispatch person on duty logs in the D5000 account number, binds the number automatically, and phone client device is from starting after logging in along with D5000 human-computer control platform to at the background operation, no matter which human-computer workstation carries out the scheduling operation, all use the same number to answer, dial the call.

Optionally, the recording inquiry function includes: the dispatching program control system has the functions of reverse synchronization of the recording files and unified recording query.

Optionally, scheduling the reverse synchronization of the recording file of the programmed system comprises: and a scheduling program control system recording file reverse synchronization module is built, and the scheduling program control system recording files are synchronized from three areas to a scheduling telephone server of one area by a recording system host through forward and reverse isolation equipment, so that the unified management of the scheduling station recording files and the man-machine workstation recording files is realized.

Fig. 5 is a schematic diagram according to the utility model discloses a recording inquiry function, as fig. 5 shows, the unified inquiry function module of construction recording, the dispatcher uses man-machine workstation login recording inquiry interface, verifies user information through D5000 authority management, verifies the back, can inquire man-machine workstation system history recording file and dispatch programme-controlled exchange system history recording file, and the recording file can play on line, download, dump.

Fig. 6 is a schematic diagram of a linkage opening function according to an embodiment of the present invention, as shown in fig. 6, the linkage opening function is used for constructing incoming call reminding and linking a factory station drawing module, and when a call comes, the man-machine workstation D5000 operation interface directly displays incoming call information, and can directly answer the call through the incoming call information; when the phone call is received or answered, the station diagram of the opposite-end staff can be opened through one-key linkage of the phone client equipment of the man-machine workstation.

Optionally, the power scheduling human-machine fusion system provided by the application has the following construction functions:

1. the human workstation schedules telephony operations. A software terminal for deploying 'telephone client equipment' is installed on a man-machine workstation of a dispatching seat, and a power dispatcher can make and receive dispatching calls by using a traditional 'dispatcher/dispatching telephone', and can also directly operate the dispatching calls through the man-machine workstation software terminal.

2. The dispatching telephone is linked with the man-machine workstation. The dispatcher can directly initiate a telephone call by one key in a plant station diagram without switching to the operation of a traditional dispatching desk/dispatching telephone. Meanwhile, when the incoming call of the call is dispatched, a station diagram and a related information interface related to the incoming call number can be automatically presented.

3. And binding the numbers of the safety certification personnel. And the dispatching attendant logs in the D5000 account, automatically binds the number, carries out dispatching operation on any human-computer workstation in the system, and can answer or dial the call by using the same number.

4. And recording synchronization and unified query. The recording file generated by the program control dispatching desk is synchronized to the dispatching telephone server, the integrity of the recording is realized, and the recording file can be directly inquired and played through a human-computer workstation recording system interface.

Fig. 7 is a schematic diagram of a man-machine workstation dispatch telephone system physically connected with a dispatch program controlled switching system according to the embodiment of the present invention, and fig. 8 is a schematic diagram of a man-machine workstation dispatch telephone system logically connected with a dispatch program controlled switching system according to the embodiment of the present invention, as shown in fig. 7 and fig. 8, a dispatch telephone client background server is connected with a dispatch program controlled switching system through an "E1 relay circuit (coaxial cable)" secure channel in an I zone D5000 system.

Optionally, as shown in fig. 7 and 8, a custom developed "telephone client device" is deployed on the "human machine workstation", and the client program performs telephone registration and connection to the "IP access gateway" module and the "dispatch telephone client service" module of the "dispatch telephone client background system" through the "D5000 service platform" using SIP protocol and private protocol, respectively.

Optionally, as shown in fig. 7 and 8, when the "phone client device" dials the user in the dispatch program-controlled switching network, the "dispatch phone client service" is first used to obtain the number information of the called user, the called number is queried and then the call is initiated, the "IP access gateway" sends the call signaling to the "voice gateway", the "voice gateway" converts the SIP signaling into the circuit signaling and then routes the circuit signaling to the dispatch program-controlled switching system through the "E1 trunk circuit" secure channel, and the program-controlled switching system converts the calling number into the dispatcher group number and then calls the dispatcher group number, thereby completing the dialing of the dispatch phone.

Optionally, as shown in fig. 7 and 8, when the "telephone client device" answers the dispatch call, the program controlled switching system sends the incoming call to the dispatch station (at this time, the dispatch station rings), and the "relay co-vibration processing unit" completes group incoming call analysis, and sends a customized message to the CPU through the program controlled switch backplane (SPT channel), and triggers a call route to the "2M relay board", and transmits (q.sig signaling) to the voice gateway through E1, and after the voice gateway converts the q.sig signaling into an SIP signaling, the SIP signaling is sent to the "IP access gateway", and then the "IP access gateway" completes the "telephone client device" call (at this time, the "telephone client device" rings simultaneously). After any party of the co-vibrating client or the dispatching desk answers, other members of the dispatching group stop ringing.

According to the embodiment of the application, functions of the dispatching telephone and the man-machine workstation are integrated, the extension of the traditional program-controlled dispatching desk service at the man-machine workstation terminal is realized, a man-machine dispatching telephone service platform is built, the calling operation of the dispatching telephone is realized on the man-machine workstation, and the integration intelligent linkage application promotion of a dispatching service system and the dispatching telephone is realized.

Fig. 9 is a schematic diagram of a dispatch telephone and human-machine workstation fusion framework according to an embodiment of the present invention, as shown in fig. 9, the overall architecture includes: d5000 fuses a dispatching telephone system, a dispatching telephone background, a dispatching program control exchange system and a human-computer workstation.

Optionally, in the framework shown in fig. 9, the D5000 converged scheduling telephone system provides basic service functions such as process management, application management, system management, and authority management, and implements functions of process supervision, application management, dual-computer redundancy management, and authority authentication of the caller id for the telephone client device and the application background program of the scheduling telephone.

Optionally, in the framework shown in fig. 9, scheduling the phone background includes: the integration system monitors and manages, schedules the telephone background service and accesses the gateway by IP. The dispatching telephone background integrates a dispatching telephone system real-time database, a service bus and a process management framework based on D5000 to realize the functions of dispatching telephone service, IP access gateway, recording system and the like, and specifically can comprise address book management service, call record inquiry service, dispatching telephone service, recording file service and the like. The IP access gateway is connected with the voice relay gateway and provides background functions of telephone dialing, answering, voice communication and the like.

Optionally, in the framework shown in fig. 9, the scheduling program control switching system connects the scheduling program control switching system with the device related to the I area of the D5000 system through a 2M relay circuit, a voice gateway device, a firewall, and the like, and the interactive data is a voice stream.

Optionally, in the framework shown in fig. 9, the human machine workstation comprises: d5000 human-computer interface, telephone client equipment and recording inquiry client. Functions of making a call and browsing a factory station graph interface and the like of the telephone client equipment can be realized through the D5000 human-computer interface; the telephone client equipment can realize software dialing and answering of scheduling calls and has the functions of address list management, switching, parallel connection, telephone conference, station diagram linkage and the like; the recording inquiry client provides recording inquiry, recording play and uniform recording download play functions.

Alternatively, in the framework shown in fig. 9, the co-vibrating component in the dispatch programmed switching system mainly provides the functions of co-vibrating incoming calls and co-displaying outgoing calls of the traditional dispatcher station telephone and the man-machine workstation dispatcher telephone. The method mainly comprises the following steps: 2M relay board card, scheduling with processing unit that shakes. The 2M relay board card provides telephone relay channel access for telephone service of a dispatching data communication network, and realizes butt joint with a voice relay gateway. The dispatching resonance processing unit provides the functions of the same group of resonance and the same group of number display of incoming calls of a dispatching desk/dispatching telephone and a telephone client device of the program control dispatching exchange domain.

Optionally, in the framework shown in fig. 9, a telephone client device and a D5000 human-machine interface fusion module are built in the human-machine workstation, so as to implement basic call functions of answering, dialing, voice call, address list, call record and the like of the human-machine workstation, and dispatch call functions of co-vibration in the same group, recording and playing, teleconference, call queuing, call hold/restore, call forwarding, parallel connection, forced insertion, forced release, ring closing and the like.

Alternatively, in the framework shown in fig. 9, the group hierarchy of the dispatch telephony system functions includes: "telephony client device", "IP access gateway", "dispatch telephony background". Wherein:

(1) The telephone client equipment is arranged on a man-machine workstation and provides interface display and interactive operation functions of the man-machine workstation for dispatching telephone answering, telephone dialing, voice call, an address list, call records, group simultaneous vibration, record playing, call queuing, teleconference, call holding/recovery, call forwarding, parallel connection, forced insertion and forced disconnection, ring closing and the like for a dispatcher.

(2) The IP access gateway is deployed in a dispatching telephone background and serves as an IP packet switching core unit, and based on SIP telephone registration and media signaling switching processing, the IP access gateway provides dispatching communication core processing functions of answering of dispatching telephones, dialing of telephones, voice communication, co-group co-vibration, recording playing, conference calling, calling queuing, call holding/recovery, call forwarding, wire connection, forced insertion and forced disconnection, ring closing and the like.

(3) The scheduling telephone background is deployed on the scheduling telephone background and provides information data interaction extension functions of user login information authentication, address book management, quick number playing key management, one-key conference member management, personnel station management, recording storage and retrieval and the like based on a D5000 system service bus framework.

Optionally, in the framework shown in fig. 9, the D5000 converged dispatch telephone system provides a basic platform support, and mainly provides integrated monitoring and management functions of a dispatch telephone process and application management, a dispatch telephone service integration framework, a dispatch telephone right and file management, a dispatch telephone historical data management, and a dispatch telephone and human-machine workstation converged system.

Optionally, in the framework shown in fig. 9, the scheduling telephone process and application management module includes: the programs of a background service of a dispatching telephone, an IP access gateway, an address book management service and the like are used as resident process registration D5000 fusion dispatching telephone system process management, and the dispatching telephone process management provides real-time online detection, automatic pull-up of a dropped line and fault alarm functions for the dispatching telephone system process management. The scheduling telephone application is composed of programs such as scheduling telephone background service, an IP access gateway, address book management service and the like, is uniformly managed by D5000 fusion scheduling telephone system application management, and can be deployed in a plurality of machines to run in parallel.

Alternatively, in the framework shown in fig. 9, the dispatch telephony service integration framework comprises: and D5000 registration of scheduling telephone background service, address book management service, address book station information association query service and the like fuses a scheduling telephone system service bus, and is processed and registered by the service bus. The telephone client device submits a positioning service request to the resource positioning service, and the resource positioning service returns the scheduling telephone service position information. And data interaction is carried out between the telephone client equipment and the dispatching telephone service through the service bus framework.

Alternatively, in the framework shown in fig. 9, scheduling the phone rights comprises: and the dispatching telephone authority management module is used for dispatching the telephone client equipment to use the D5000 fused account of the dispatching telephone system to carry out login verification, automatically binding telephone numbers, carrying out dispatching operation on any man-machine workstation in the system and using the same number to answer and dial the telephone.

Optionally, in the framework shown in fig. 9, the dispatch phone file management module, and the dispatch phone to human-computer workstation audio recording file and the program control system audio recording file are managed by the D5000 fusion dispatch phone system file management module in a unified manner.

Optionally, in the framework shown in fig. 9, the dispatching telephone history data management module manages the dispatching telephone application background process (such as dispatching telephone service and IP access gateway) and uses D5000 fusion dispatching telephone system history database service to manage the data such as address book and call record in a unified manner.

Optionally, in the framework shown in fig. 9, the integrated monitoring and management of the dispatching telephone and human-computer workstation fusion system is implemented to monitor a dispatching telephone background process, a dispatching telephone application state, and a dispatching telephone server node state, where the monitoring information includes: process PID, CPU utilization rate, memory utilization rate, thread number, file descriptor number, application name, running node, application state, starting time, server name, CPU, memory utilization rate, network card state and network flow. And simultaneously, management functions of process start-stop, application start-stop, abnormal alarm and the like are provided.

The above-mentioned serial numbers of the embodiments of the present application are merely for description, and do not represent the advantages and disadvantages of the embodiments.

In the above embodiments of the present application, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.

In the embodiments provided in the present application, it should be understood that the disclosed technology can be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units may be a logical division, and in actual implementation, there may be another division, for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, units or modules, and may be in an electrical or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit may be implemented in the form of hardware, or may also be implemented in the form of a software functional unit.

The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be embodied in the form of a software product, which is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic disk, or an optical disk, and various media capable of storing program codes.

The foregoing is only a preferred embodiment of the present application and it should be noted that those skilled in the art can make several improvements and modifications without departing from the principle of the present application, and these improvements and modifications should also be considered as the protection scope of the present application.

Claims (10)

1. A telephone scheduling system, comprising: a man-machine workstation, a voice relay platform and a dispatching program control system, wherein,

the man-machine workstation comprises a telephone client device for calling or answering a dispatch call;

the voice relay platform is used for establishing communication connection between the man-machine workstation and the dispatching program control system;

the scheduling program control system comprises: the dispatching desk is used for supporting the voice communication of the dispatching telephone, and the dispatching telephone is used for calling or receiving the dispatching telephone.

2. The system of claim 1, wherein the voice relay platform comprises:

and the scheduling telephone client background is in communication connection with the telephone client equipment and is used for performing telephone registration and connection on the telephone client equipment.

3. The system of claim 2, wherein the voice relay platform further comprises:

and the service platform is used for establishing communication connection between the telephone client equipment and the dispatching telephone client background.

4. The system of claim 3, wherein the scheduling the telephony client background comprises:

the IP access gateway establishes communication connection with the service platform through a Session Initiation Protocol (SIP);

and the dispatching telephone client service module is in communication connection with the service platform through a private protocol.

5. The system of claim 1, wherein the voice relay platform further comprises:

the network switch is used for establishing communication connection among the telephone client equipment, the voice relay gateway and the dispatching telephone client background, wherein the dispatching telephone client background comprises: IP access gateway and dispatch telephone client service module;

the dispatching telephone client service module is used for inquiring number information of a called object and initiating a call to generate call information under the condition that the telephone client equipment dials a dispatching telephone;

the IP access gateway is used for sending the call information to the voice relay gateway;

and the voice relay gateway is used for routing the call information to the scheduling program control system.

6. The system of claim 1, wherein the scheduler programming system comprises:

the relay co-vibration processing unit is in communication connection with the dispatching desk and is used for receiving dispatching information of the dispatching desk for the dispatching telephone under the condition that the telephone client equipment receives the dispatching telephone and routing the dispatching telephone to a 2M relay board based on the dispatching information;

and the 2M relay board is in communication connection with the voice relay platform.

7. The system of claim 1, wherein the voice relay platform further comprises:

the network switch is used for establishing communication connection among the telephone client equipment, the voice relay gateway and the dispatching telephone client background, wherein the dispatching telephone client background at least comprises: an IP access gateway;

the voice relay gateway is used for receiving the dispatching telephone provided by the dispatching program control system under the condition that the telephone client equipment receives the dispatching telephone;

the IP access gateway is used for calling the telephone client equipment based on the dispatching telephone.

8. The system of claim 1,

the human-computer workstation is also used for deploying a voice query module;

the voice relay platform further comprises: and the recording unit is in communication connection with the voice query module and is used for receiving the access of the voice query module to query a recording file, wherein the recording file is the call recording of the dispatching telephone.

9. The system of claim 1, further comprising: the voice relay platform and the dispatching program control system establish the communication connection through the relay circuit.

10. The system of claim 9, wherein the relay circuit comprises:

and the coaxial cable is used for transmitting Q signaling between the voice relay platform and the dispatching program control system.

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