CN101001285A - Enterprise phone secretary system - Google Patents
Enterprise phone secretary system Download PDFInfo
- Publication number
- CN101001285A CN101001285A CN 200610148792 CN200610148792A CN101001285A CN 101001285 A CN101001285 A CN 101001285A CN 200610148792 CN200610148792 CN 200610148792 CN 200610148792 A CN200610148792 A CN 200610148792A CN 101001285 A CN101001285 A CN 101001285A
- Authority
- CN
- China
- Prior art keywords
- enterprise
- phone
- enterprise staff
- management device
- telephone
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Landscapes
- Telephonic Communication Services (AREA)
Abstract
This invention discloses an enterprise telephone secretary system including a phone process terminal used in finishing communication with phone exchange devices and transmission with data flows among controllers, controllers used in realizing control to terminals, storages, the secretary manager and applied units, a storage for storing internal information of the enterprise, system data and session information data, a secretary manager used in system collocation, management and maintenance and an applied unit containing a fire-wall executing process mode of listening phones of enterprise staff.
Description
Technical field
The present invention relates to enterprise phone secretary system.
Background technology
Along with the development of information-intensive society, everyone is in the face of various bulk informations every day.Especially, for enterprise staff, particularly management and marketing personnel will spend the plenty of time every day on telephone communication, comprise and listening to or relevant with the phone item with other of outer calling telephone.How effectively enterprise and enterprise staff management also become more and more important with efficient these telephone communications that use.
At present, the Technical Architecture of the telephonic communication system of enterprise is based on the form of telephone exchange.This form can only provide very simple function for each enterprise staff.For example, Jue Daduoshuo system only has and simply answers and out-dial capability.The telephone system of part enterprise has the function of listening to user's message, but these messages must be listened to by phone.
Indivedual enterprises have used the total machine technology of voice in telephonic communication system, when can allowing corporate client call out enterprise staff or department, this technology directly call out name to get final product, save enterprise phone operator's workload, realized the automatic switching of part call, had the secretary function of part.But present this system does not have the telephone communication individual demand combination with each enterprise staff, there is not phone directory combination with each enterprise staff, thereby enterprise staff can not carry out personalized processing to incoming call, and for example the personalized audio record prompting is answered or play to refusal.Therefore, this system is not a phone secretary system truly.
The centrx central exchange (Centrex) that the telephone communication technology that also has some enterprises to adopt is based on operator also is centrex.This technology allows each enterprise staff that dialling number is arranged, and makes things convenient for the user to contact directly.This technology also provides call service station function.But the call service station function that this technology provided has only the part secretary function, and the special keyboard input operation requirement of very difficult note is arranged.Main is, this console does not have the telephone communication individual demand combination with each enterprise staff, with the phone directory combination of each enterprise staff, enterprise staff can not carry out personalized processing to incoming call, and for example the personalized audio record prompting is answered or play to refusal.And enterprise staff can not be by the telephone communication of management of webpage oneself, and enterprise staff can not be by the address list of this system management oneself.Therefore, based on the telephonic communication system of this technology neither be truly phone secretary system.
Summary of the invention
Technical problem to be solved by this invention is: a kind of enterprise phone secretary system that overcomes above-mentioned deficiency, improves the enterprise phone communication efficiency is provided.
Technical scheme of the present invention is:
A kind of enterprise phone secretary system comprises:
The phone processing terminal is used to finish with the telephone communication of telephony switching gear and with the data flow transmission between the controller;
Described controller is used for according to received data flow, realizes the control to described phone processing terminal, memory, secretarial management device and applying unit;
Described memory is used to store enterprises information, system data and call-information data;
Described secretarial management device, be used for system configuration, administer and maintain;
Described applying unit comprises the pstn fire wall of carrying out enterprise staff telephone receiving processing mode.
Described controller comprises the task control logical block, be used to receive and pass the data flow of coming from phone processing terminal, memory, secretarial management device and applying unit, according to assignment instructions concrete in the data flow, data flow is forwarded to assignment instructions corresponding telephone processing terminal, memory, secretarial management device or applying unit.
Described secretarial management device comprises enterprise staff secretarial management device and the keeper's secretarial management device that links to each other with described controller respectively, and will be provided with, revise information stores in the secretarial management device in memory by described controller.
Described applying unit also comprises speech dialing, and described speech dialing comprises:
Phonetic dialing processing logic unit is used to receive the data flow of coming from described controller biography, extracts caller's calling number from data flow, and accesses with the corresponding enterprise staff phone directory of this calling number;
The speech recognition grammar creator is used for the phone directory recording text message that described memory is relevant with enterprise staff and carries out the speech recognition grammar establishment, and the grammer of creating is existed in the described memory;
Speech recognition device is used to discern user's voice, and voice identification result is relatively found out the respective contacts telephone number data with contact data in this enterprise staff phone directory in the memory, and the result is returned to described phonetic dialing processing logic unit;
VODER is used for playing to the user with the literal synthetic speech and by described controller and described phone processing terminal.
Described applying unit also comprises requestor, and described requestor comprises described speech recognition device, described VODER and query processing logical block; Be used for the information that any telephone set outside enterprises or enterprise carries out inquiring enterprise and the own phone directory of enterprise staff.
Described applying unit also comprises Short Message Service Gateway, is used to receive the data flow of slave controller, with short message mode information is sent on the relevant telephone terminal.
Described applying unit also comprises event reminder, be used for enterprise staff critical event be provided with prompting, when reminder time then, remind enterprise staff with phone or short message mode.
Described applying unit also comprises the voice exchange, and described voice exchange comprises described speech recognition device, described VODER and voice exchange processing logic unit; Be used for the caller and directly call enterprise staff or department name, pass to described pstn fire wall by controller by described speech recognition device identification caller's voice and with recognition result.
Described enterprise staff secretarial management device comprises the call forwarding manager, is used to be provided with the forward call number.
Described enterprise staff secretarial management device also comprises phone binding management device, be used for enterprise staff other telephone numbers are bound with base number in the enterprise, the caller who dials in described enterprise phone secretary system from the binding number has direct use and management enterprise employee telephone directory information and carries out the function that pstn fire wall is provided with.
Mode by webpage is to the department name administrative unit in described keeper's secretarial management device, employee's title administrative unit, and the telephone number rm-cell, system communication administrative unit, employee's administrative unit and Password Management unit manage.
Mode by webpage or phone manages the phone directory administrative unit in the described enterprise staff secretarial management device, pstn fire wall administrative unit, messages in mailbox administrative unit, call forwarding administrative unit, phone binding management unit, event notification administrative unit and recording prompting administrative unit.
Beneficial effect of the present invention is:
Enterprise phone secretary system of the present invention can combine the use of enterprise staff phone directory with the enterprise phone switching equipment, can allow enterprise staff that personalized telephone receiving and incoming call handling mode are set, can allow enterprise staff that the use of the telephony switching gear of enterprise is reminded with the critical event of oneself combines, can allow enterprise staff listen to the telephone communication setting of leaving a message and managing oneself simultaneously, can allow enterprise staff from remote inquiry and the telephone directory information of managing oneself by webpage and phone.When handling the outer calling telephone of enterprise staff, the present invention allows enterprise staff to utilize phonetic dialing to directly call contact person in the enterprise staff phone directory; The present invention also adopts the voice exchange to handle Inbound Calls.The present invention is fine solved enterprise communicate by letter with the enterprise staff call routine use in needed personalized secretary function, both improved the enterprise phone communication efficiency, also improved corporate image.
The present invention is described in further detail below in conjunction with drawings and Examples.
Description of drawings
Fig. 1 is the basic principle figure of system of the present invention;
Fig. 2 is the logic diagram of one embodiment of system of the present invention;
Fig. 3 is the structural representation of enterprise staff secretarial management device of the present invention;
Fig. 4 is the structural representation of keeper's secretarial management device of the present invention.
Embodiment
According to Fig. 1, enterprise phone secretary system of the present invention connects with the enterprise phone switching equipment.The customer phone of enterprise is routed to enterprise phone secretary system of the present invention after entering the enterprise phone switching equipment through public telephone network, by enterprise phone secretary system of the present invention incoming call is carried out the related telephone secretary and handles.After the phone of enterprise staff enters the enterprise phone switching equipment, also be routed, by enterprise phone secretary system of the present invention incoming call carried out the related telephone secretary and handle to enterprise phone secretary system of the present invention.Enterprise phone secretary system of the present invention also links to each other with the Internet, and enterprise staff can and sign in to oneself secretarial management device by Internet connection system of the present invention, and enterprise staff secretarial management device is managed.
System of the present invention generally is deployed in enterprises.If what the telephony switching gear of enterprise adopted is the centrx central exchange (Centrex) of operator, also be centrex, system then of the present invention also can be deployed in operation centre's machine room of Centrex.
System of the present invention connects with the telephony switching gear of enterprise, and this connection can be the simulation or the digital connection of physical telephone line, also can be the connection according to the IP agreement.Described telephony switching gear can be traditional telephone exchange or the integrated telephone exchange or the centrx central exchange (Centrex) of IP function.
Described enterprise phone secretary system directly is connected on the corresponding exchange port of telephony switching gear or one or more phone port.
The phone method for routing of incoming call from described telephony switching gear to described phone secretary system is such: set up a called number tabulation and a short dialing tabulation of shining upon mutually with enterprise phone secretary system by telephony switching gear, the called number tabulation includes single or a sets of numbers, the called number of all incoming calls is so long as in this tabulation, and corresponding phone just routes to the enterprise phone secretary system corresponding port by telephony switching gear.Short dialing tabulation is used to handle the incoming call of enterprises, and the incoming call of enterprises is so long as dialled number in the short dialing tabulation, and corresponding phone just routes to the enterprise phone secretary system corresponding port by telephony switching gear.
According to Fig. 2, the phone processing terminal connects with telephony switching gear, is used to receive the signal of telecommunication that transmits from telephony switching gear and transmits phone outgoing call or control command to telephony switching gear.The phone processing terminal is realized the data flow that receives to memory, secretarial management device and the control that comprises applying units such as speech dialing, pstn fire wall, voice exchange, event reminder, requestor, Short Message Service Gateway by controller.
Described data flow comprises two parts: command unit and data cell.Command unit comprises concrete task operating instruction, for example playback instruction, record command etc.Data cell comprises parameter, data, for example calling number, called number etc.
Below at the embodiment of Fig. 2 each functional module is done further and to be elaborated.
The phone processing terminal is used to receive the signal of telecommunication that transmits from telephony switching gear and transmits phone outgoing call or control command to telephony switching gear.The phone processing terminal includes phone and receives and phone external calling device, for example voice plate card.The telephony port of described phone processing terminal links to each other with the phone port of telephony switching gear.The step that the phone processing terminal is handled incoming telephone signal is:
1A. receive the signal of telecommunication that transmits from telephony switching gear and extract calling number and called number;
1B. gather caller's the voice or the assignment instructions of button input by the form of interactive voice;
1C. the information that 1A and 1B obtain is passed to controller with the form of data flow.
The phone processing terminal also receives the signal of slave controller.The phone processing terminal to the Signal Processing step that slave controller comes is:
1D. receive the data flow of slave controller;
1E. comprise the instruction that switching or dialing continue in the event data stream, send telephony switching gear to handle related data flow; Otherwise,
1F. the direct receiving data stream of phone processing terminal is also handled accordingly to data stream, for example plays voice, record message etc.
Controller comprises the task control logical block, according to pass the distribution of flows specific tasks functional module of coming from the phone processing terminal.Controller may further comprise the steps signal processing:
2A. the task control logical block receives from the phone processing terminal and passes the data flow of coming, and concrete assignment instructions is arranged in the event data stream, then data flow is forwarded to assignment instructions corresponding functional modules (for example, requestor or secretarial management device).
If 2B. there is not concrete assignment instructions, then relatively judge,, data flow be given to pstn fire wall if called number directly is the enterprise staff number according to data in numbers of calling and called parties in the data flow and the memory.Perhaps,
If 2C. called number is company telephone exchange number and calling number is the outside number of enterprise, data flow is given to the voice exchange.Perhaps,
2D. if called number is a company telephone exchange number and calling number is the enterprises number, data flow is given to speech dialing.
But step 2C and the described general number of step 2D are the numbers of a complete call communication for enterprise's external user, and for the enterprises user, described general number can also be the number in the short-and-medium dialing list of telephony switching gear.
Controller also receives the data flow that transmits from voice exchange, speech dialing, pstn fire wall, event reminder, requestor, secretarial management device, and instruction is passed to corresponding functional modules with data flow according to the specific tasks in the data flow.
Pstn fire wall includes enterprise staff telephone receiving processing logic unit, can make enterprise staff handle incoming call in the mode of answering of personalization, and pstn fire wall may further comprise the steps signal processing:
3A. enterprise staff telephone receiving processing logic unit receives slave controller and passes the data flow of coming;
3B., from memory, access the setting of called contact phone fire compartment wall according to called contact number in the data flow;
3C., compare, find out the pstn fire wall processing mode that the incoming call calling number is taked with the called contact phone fire compartment wall setting of step 3B according to the calling number of sending a telegram here in the data flow.
3D. the pstn fire wall processing mode of execution in step 3C.
The described pstn fire wall setting of step 3B comprises following:
Answer all incoming calls (being equivalent to does not have fire compartment wall);
Refuse all incoming calls;
Only accept the incoming call in the address list;
Only refuse the incoming call in the blacklist;
Only accept the incoming call in the white list;
Refuse all incoming calls+self-defined.
The described pstn fire wall processing mode of step 3C comprises following:
Described all incoming calls all incoming calls of will transferring of answering;
All incoming calls of described refusal will be play one section unified voice suggestion to the caller;
Described the incoming call of accepting in the address list incoming call of those calling numbers in address list of will transferring will be play one section unified voice suggestion for the incoming call in the non-address list;
The incoming call of described refusal in the blacklist not incoming call in blacklist of those calling numbers of will transferring will be play one section unified voice suggestion for the incoming call in the blacklist.This is provided with and requires to create in advance blacklist list.Blacklist list can comprise strangeness numbers, directory number and address list group;
Described the incoming call of accepting in the white list incoming call of those calling numbers in white list of will transferring will be play one section unified voice suggestion for the incoming call that white list is outer; This is provided with and requires to create in advance the white list tabulation.The white list tabulation can comprise strangeness numbers, directory number and address list group.
All incoming calls of described refusal+self-defined will judge at first that the caller is whether in self-defined table, if the caller in self-defined table, will play the voice suggestion of relative set to the caller; If the caller not in self-defined table, will play unified voice suggestion to the caller.This is provided with and requires to create in advance self-defined tabulation.Self-defined tabulation can comprise strangeness numbers, directory number and address list group.
The described processing that incoming call is transferred is meant that pstn fire wall will be passed to the phone processing terminal by controller by contact number data and the order of allow calling out switching, by the phone processing terminal with known sudden strain of a muscle disconnected or telephony switching gear known method notice telephony switching gear calling enterprise staff base.
Described voice suggestion has following two kinds:
System voice: this is the signal language that this enterprise phone secretary system is prerecorded, and each enterprise staff can dispose and use such signal language.For example, " phone that you dial temporarily can't be connected, and please tries after a while again ".And for example, " machine the master do not exist, busy please the message." or the like.When the suggestion voice of enterprise staff selection was " machine the master do not exist, busy please the message ", the caller can leave a message to enterprise staff.Message will be kept in the memory, and enterprise staff can be listened to message by phone and webpage.
Machine master recording: this is the signal language that enterprise staff oneself is recorded.Enterprise staff can be recorded the signal language of oneself according to actual conditions, and for example " hello, and I go on business today, returns to get in touch you ", or the like.Enterprise staff enters the enterprise staff secretarial management device of this phone secretary system by phone, records the signal language of oneself from the secretarial management device.
The voice exchange includes speech recognition device, VODER and voice exchange processing logic unit.Speech recognition device and VODER are functional units independent of each other.Speech recognition device is used to discern user's voice and returns recognition result, and VODER is used for the literal synthetic speech and returns to system plays giving the caller.Described voice exchange is except having known permission caller and directly call enterprise staff or department name and the caller being connected with the contact person the voice exchange function that realizes telephone communication, and the result of speech recognition also uses with pstn fire wall by controller and combines in the voice exchange.The voice exchange may further comprise the steps signal processing:
4A. voice exchange processing logic unit receives slave controller and passes the data flow of coming;
4B. say contact person's name with the voice suggestion caller or with keyboard input contact person's home Tel by controller and phone processing terminal;
4C. if step 4B is phonetic entry, speech recognition device adopts known method that these voice are discerned, voice identification result is relatively found out respective contacts home Tel data with enterprise staff name in the memory and department name data, this data flow is returned;
4D. the home Tel data flow that step 4B or step 4C obtain is sent pstn fire wall anticipation and processing.If the corresponding enterprise staff of this home Tel is to allow switching to the fire compartment wall setting of caller's calling number, then VODER also playbacks these voice contact name's synthetic speech to the caller by controller and phone processing terminal.Afterwards, the enterprise staff base is called out by controller and phone processing terminal notice telephony switching gear in voice exchange processing logic unit; If the corresponding enterprise staff of this home Tel is the refusal switching to the fire compartment wall setting of caller's calling number, then the caller is taked with fire compartment wall corresponding processing to be set by pstn fire wall.
The described voice exchange of step 4D is called out the enterprise staff base by controller and phone processing terminal notice telephony switching gear and is meant that the voice exchange is given to telephony switching gear with contact person's home Tel data by controller and phone processing terminal, and, by telephony switching gear ring of contact person's base and realization are communicated to connect afterwards to telephony switching gear transmission known " dodging disconnected " order or known other call forwarding orders of telephony switching gear.
Speech dialing allows enterprise staff to directly call in its phone directory the contact person with voice and realize dialing automatically and be connected communication.Described speech dialing includes speech recognition device, VODER, speech recognition grammar creator and phonetic dialing processing logic unit.Speech recognition device, VODER and speech recognition grammar creator are functional units independent of each other.The speech recognition grammar creator is used for the phone directory recording text message that memory is relevant with enterprise staff and carries out the speech recognition grammar establishment, and the grammer of creating is existed in the memory.Speech recognition device is used to discern user's voice and the result is returned to system.VODER is used for the literal synthetic speech and plays to the user.Speech dialing may further comprise the steps signal processing:
5A. phonetic dialing processing logic unit receives slave controller and passes the data flow of coming, and extracts caller's calling number from data flow, and accesses with the corresponding enterprise staff phone directory of this calling number;
5B. say the contact person that will dial with the voice suggestion caller;
5C. speech recognition device adopts known method to carry out speech recognition to the voice of step 5B, voice identification result is relatively found out the respective contacts telephone number data with contact data in this enterprise staff phone directory in the memory, this data flow is returned to phonetic dialing processing logic unit;
5D. VODER playbacks these voice to the caller with name of contact person literal synthetic speech and by controller and phone processing terminal.Afterwards, phonetic dialing processing logic unit is passed to telephony switching gear with the contact number data flow by controller and phone processing terminal, and send its known dialing and the order that continues to telephony switching gear, be connected by telephony switching gear call contact number and with caller and contact person's telephone line and realize communication.
Step 5B is described to say the contact person that will dial with the voice suggestion caller, and the contact person comprises name and suffix two parts.Can only say name, we can say that also name adds suffix.Suffix is the feature description of phone receiving terminal, for example " mobile phone ", " family ".
Event reminder allows enterprise staff oneself that critical event is provided with prompting.When reminder time then, enterprise staff will be reminded with phone or short message mode by system.The step of event reminder processing events is:
6A. the user is provided with the incident that needs prompting by the secretarial management device, comprises theme, content, reminder time, prompting telephone number, the alerting pattern of incident, these information deposit in the memory;
6B. controller is made regular check in the memory and is reminded relevant setting with incident, send event reminder and carries out the event notification task by event reminder if find to have in the current time wait reminder events, controller will take out related data from memory.If do not find the current effective reminder events, controller returns the data flow that wait is sent here from other functional modules.
6C. after receiving the task of carrying out reminder events, will being provided with according to the alerting pattern of concrete incident, event reminder adopt phone or short message mode to remind the user.
Requestor allows the information of enterprise staff inquiring enterprise and own phone directory.Described requestor comprises speech recognition device, VODER and query processing logical block.Speech recognition device and VODER are functional units independent of each other.Speech recognition device is used to discern user's voice and the result is returned to system.VODER is used for the literal synthetic speech and plays to the user.Described inquiry can be that any telephone set from enterprises carries out, and also can carry out by any telephone set outside enterprise.The step of requestor processing signals is:
7A. the query processing logical block receives slave controller and passes the data flow of coming;
7B. from data flow, extract, and access by inquiring enterprise employee's address list by inquiring enterprise employee's information;
7C. say the contact person's that will inquire about name by controller and phone processing terminal with the voice suggestion caller, speech recognition device is discerned the voice that the caller says with known method, and recognition result is returned to the query processing logical block;
7D. the query processing logical block is compared with recognition result with by inquiring enterprise employee's address list record, finds out with the corresponding associated person information of recognition result;
7E. VODER plays to inquirer with the mode of voice with associated person information with the associated person information synthetic speech and by controller and phone processing terminal.Perhaps, according to user's selection, the query processing logical block returns to controller with Query Result, by controller Query Result is given to Short Message Service Gateway, sends to the inquiry with short message mode.
Short Message Service Gateway links to each other with memory with controller, receives the order and the data flow of slave controller, and information is sent on the relevant telephone terminal with known short message mode.
Memory is used to store enterprises information, system data and call-information data.These comprise:
Enterprise staff name and department name and corresponding phone number;
The phone directory of enterprise staff (address list);
The enterprise staff pstn fire wall data are set;
The enterprise staff event notification data are set;
Enterprise administrator's configuration information;
The system information data;
The telephone communication information of enterprise staff.
The phone directory of enterprise staff comprises the telephone number and the contact details of the various kinds of contact person.
The data that are provided with of enterprise staff pstn fire wall comprise the different processing modes of answering that different callers are taked; Blacklist data, white list data, self-defined table data that the employee creates; The data voice playback that the employee records; Data voice playback that system records or the like.
The enterprise staff event notification the task data that data comprise the event notification that the employee is provided with is set, for example, the theme of prompting, time, mode, content or the like.
Enterprise administrator's configuration information comprises that the keeper safeguards the needed information of system of the present invention.
Described system information data comprise system running state data, process analysis data or the like.
Described enterprise staff telephone communication information comprises that enterprise staff uses daily record, enterprise staff communications records, message information, recorded message of system of the present invention or the like.
The secretarial management device comprises enterprise staff secretarial management device and keeper's secretarial management device.The secretarial management device links to each other with memory with controller, and all information by the setting of secretarial management device, modification all are stored in the memory.
Fig. 3 is about the structural representation of enterprise staff secretarial management device in the system embodiment of the present invention.Enterprise staff secretarial management device links to each other with memory with controller.
Each enterprise staff all has and manages the secretarial management device of oneself.Each enterprise staff can enter telephone directory information, pstn fire wall setting, messages in mailbox, call forwarding, phone binding, event notification, recording prompting or the like the phone secretary function of enterprise staff secretarial management management oneself by the Internet or phone.
Below at Fig. 3 each unit is done and to be elaborated.
Described phone directory administrative unit is meant that enterprise staff passes through the information of contact person in the secretarial management device interpolation of oneself, modification, the editor's enterprise staff phone directory.By the interpolation of associated person information in the phone directory, enterprise staff can combine the pstn fire wall setting of phone directory with him, has realized the phone secretary functional requirement of enterprise staff oneself personalized telephone receiving of configuration and processing mode effectively.Enterprise staff also can pass through the automatic call contact of speech dialing, saves the loaded down with trivial details of enterprise staff inquiring contactor business card number, improves telephone communication efficient.
Described pstn fire wall administrative unit is meant that enterprise staff carries out the setting of pstn fire wall by the secretarial management device of oneself, can be set to switching to some contact number, and other contact numbers are set to voice suggestion or prompting message.It is the voice suggestion of system share or the voice suggestion that enterprise staff oneself is recorded that described voice suggestion can be selected.Can set up blacklist to some number, also can set up white list, and these blacklists or white list are provided with corresponding fire compartment wall setting some number, or the like.These fire compartment walls are provided with and allow enterprise staff to set up personalized telephone receiving mode, both can effectively shield interference phones such as advertisement telephone, do not omit the phone that is of practical significance again.
Described messages in mailbox administrative unit is meant that enterprise staff can be checked by the secretarial management device of oneself and do not listen message number and listen to message, can preserve or delete message after hearing out message.Enterprise staff can manage message by phone or the Internet, has fully realized this locality or the remote side administration of message-leaving function.
Described call forwarding administrative unit is meant that enterprise staff can dispose the switching number of other number as oneself by the secretarial management device of oneself.For example, if enterprise staff is gone on business, switching number that can enterprise staff is set to the enterprise staff mobile phone, and then all-calls can be transferred to the enterprise staff mobile phone to the phone of enterprise staff enterprise base, efficiently solves enterprise staff and goes on business and may omit the problem of important phone.
Described phone binding management unit is meant that enterprise staff can dispose the enterprise base number binding of other numbers with oneself by the secretarial management device of oneself.When enterprise staff is used the number incoming call system of the present invention of binding, system will authorize enterprise staff can use oneself phone directory and relevant information automatically.This efficiently solves enterprise staff and travels outside or have a rest to be in and still can freely use him to have the demand of telephone directory information in the system of the present invention.
Described event notification administrative unit is meant that enterprise staff can create and the event notification setting of modification oneself by own secretarial management device, comprises the theme, content, reminder time, prompting telephone number, alerting pattern of incident etc.Described alerting pattern is meant with phone and reminds or the note prompting.
Described recording prompting administrative unit is meant that enterprise staff can record the signal language of oneself by the secretarial management device of oneself, and can carry out management functions such as literal note, deletion to these signal languages.
Fig. 4 is about the structural representation of keeper's secretarial management device in the system embodiment of the present invention.Described keeper's secretarial management device is used for the management of keeper to the system resource part of system of the present invention, comprises the department name management, the management of enterprise staff title, telephone number resource management, system communication management, enterprise staff management, Password Management.Below at Fig. 4 each unit is done and to be elaborated.
Described department name administrative unit is meant that the keeper can add, revises and delete department name;
Described employee's title administrative unit is meant that the keeper can add, revises and delete the enterprise staff title;
Described telephone number rm-cell is meant that the keeper can add, revise, delete the telephone number of enterprise, can create and revise the mapping of enterprise telephone number with enterprise staff name and department name.
Described system communication administrative unit be meant the keeper can management system with the relevant configuration of communication, comprise telephone communication agreement, the dial the number configuration management of prefix, area code, caller identification agreement, Short Message Service Gateway parameter or the like outward.
Described employee's administrative unit is meant that the keeper can use the overall arrangement of system of the present invention to manage to enterprise staff.The maximum bar number that comprises each enterprise staff preservation message, the longest holding time of message, the maximum bar number of the fire compartment wall recording of each enterprise staff, maximum bar number of the incoming calls record of each enterprise staff or the like.
Described Password Management unit is meant that the keeper can be provided with and revise keeper's oneself password, password that also can the initial setting up enterprise staff.
The present invention organically combines the telephony switching gear of the telephone communication record information of same enterprise of enterprise staff, and having realized the telephone communication management system that enterprise staff can oneself administer and maintain with individualized feature in conjunction with pstn fire wall design, speech recognition technology, speech synthesis technique, data storage technology or the like correlation technique, this system can provide very convenient and practical phone secretary function.
Though described the present invention by embodiment, those of ordinary skills know that the present invention has many distortion and variations that do not break away from spirit of the present invention and essence, and scope of the present invention is limited to the appended claims.
Claims (12)
1, a kind of enterprise phone secretary system is characterized in that comprising:
The phone processing terminal is used to finish with the telephone communication of telephony switching gear and with the data flow transmission between the controller;
Described controller is used for according to received data flow, realizes the control to described phone processing terminal, memory, secretarial management device and applying unit;
Described memory is used to store enterprises information, system data and call-information data;
Described secretarial management device, be used for system configuration, administer and maintain;
Described applying unit comprises the pstn fire wall of carrying out enterprise staff telephone receiving processing mode.
2, enterprise phone secretary system according to claim 1 is characterized in that: described controller comprises the task control logical block, be used to receive pass the data flow of coming from phone processing terminal, memory, secretarial management device and applying unit,
According to assignment instructions concrete in the data flow, data flow is forwarded to assignment instructions corresponding telephone processing terminal, memory, secretarial management device or applying unit.
3, enterprise phone secretary system according to claim 1, it is characterized in that: described secretarial management device comprises enterprise staff secretarial management device and the keeper's secretarial management device that links to each other with described controller respectively, and will be provided with, revise information stores in the secretarial management device in memory by described controller.
4, enterprise phone secretary system according to claim 1 is characterized in that: described applying unit also comprises speech dialing, and described speech dialing comprises:
Phonetic dialing processing logic unit is used to receive the data flow of coming from described controller biography, extracts caller's calling number from data flow, and accesses with the corresponding enterprise staff phone directory of this calling number;
The speech recognition grammar creator is used for the phone directory recording text message that described memory is relevant with enterprise staff and carries out the speech recognition grammar establishment, and the grammer of creating is existed in the described memory;
Speech recognition device is used to discern user's voice, and voice identification result is relatively found out the respective contacts telephone number data with contact data in this enterprise staff phone directory in the memory, and the result is returned to described phonetic dialing processing logic unit;
VODER is used for playing to the user with the literal synthetic speech and by described controller and described phone processing terminal.
5, enterprise phone secretary system according to claim 1 is characterized in that: described applying unit also comprises requestor,
Described requestor comprises described speech recognition device, described VODER and query processing logical block; Be used for the information that any telephone set outside enterprises or enterprise carries out inquiring enterprise and the own phone directory of enterprise staff.
6, enterprise phone secretary system according to claim 1 is characterized in that: described applying unit also comprises Short Message Service Gateway,
Be used to receive the data flow of slave controller, information sent on the relevant telephone terminal with short message mode.
7, enterprise phone secretary system according to claim 1 is characterized in that: described applying unit also comprises event reminder, be used for enterprise staff critical event be provided with prompting, when reminder time then, remind enterprise staff with phone or short message mode.
8, enterprise phone secretary system according to claim 1 is characterized in that: described applying unit also comprises the voice exchange,
Described voice exchange comprises described speech recognition device, described VODER and voice exchange processing logic unit; Be used for the caller and directly call enterprise staff or department name, pass to described pstn fire wall by controller by described speech recognition device identification caller's voice and with recognition result.
9, enterprise phone secretary system according to claim 3 is characterized in that: described enterprise staff secretarial management device comprises the call forwarding manager, is used to be provided with the forward call number.
10, enterprise phone secretary system according to claim 3, it is characterized in that: described enterprise staff secretarial management device also comprises phone binding management device, be used for enterprise staff other telephone numbers are bound with base number in the enterprise, the caller who dials in described enterprise phone secretary system from the binding number has direct use and management enterprise employee telephone directory information and carries out the function that pstn fire wall is provided with.
11, enterprise phone secretary system according to claim 3, it is characterized in that: the mode by webpage is to the department name administrative unit in described keeper's secretarial management device, employee's title administrative unit, the telephone number rm-cell, system communication administrative unit, employee's administrative unit and Password Management unit manage.
12, according to claim 3 or 9 or 10 described enterprise phone secretary systems, it is characterized in that: the mode by webpage or phone manages the phone directory administrative unit in the described enterprise staff secretarial management device, pstn fire wall administrative unit, messages in mailbox administrative unit, call forwarding administrative unit, phone binding management unit, event notification administrative unit and recording prompting administrative unit.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200610148792 CN101001285A (en) | 2006-12-30 | 2006-12-30 | Enterprise phone secretary system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200610148792 CN101001285A (en) | 2006-12-30 | 2006-12-30 | Enterprise phone secretary system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101001285A true CN101001285A (en) | 2007-07-18 |
Family
ID=38693087
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 200610148792 Pending CN101001285A (en) | 2006-12-30 | 2006-12-30 | Enterprise phone secretary system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN101001285A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104954960A (en) * | 2014-03-25 | 2015-09-30 | 三星电子株式会社 | Method for adapting sound of hearing aid and hearing aid and electronic device performing the same |
-
2006
- 2006-12-30 CN CN 200610148792 patent/CN101001285A/en active Pending
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104954960A (en) * | 2014-03-25 | 2015-09-30 | 三星电子株式会社 | Method for adapting sound of hearing aid and hearing aid and electronic device performing the same |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN100359909C (en) | Method and system for call answering | |
| US7136475B1 (en) | Call Management system with call control from user workstation computers | |
| CN102355492B (en) | Soft switch commanding dispatching system | |
| US8199899B2 (en) | Call management system with call control from user workstation computers | |
| US6785379B1 (en) | Call management system with call control form user workstation computers | |
| JP2730895B2 (en) | Method and apparatus for providing call transfer function | |
| US6721398B1 (en) | Unified messaging system | |
| CN1098603C (en) | System and method for integration of a paging server into a private branch exchange environment | |
| US5751792A (en) | System and method for providing a message system subscriber with a roaming mailbox | |
| CN1294811A (en) | Advertising method by using ring-back tone | |
| JP2004537192A (en) | Phone handling system and method | |
| CN101611619A (en) | Interactive communication session director | |
| CN101843081A (en) | Accommodation of two independent telephony systems | |
| CN102045458A (en) | Call control method and device based on intelligent network | |
| CN103888912A (en) | Communication terminal and call forwarding method | |
| CN1476220B (en) | Method and apparatus used for supporting centralized voice message box service in distribution type telephone network | |
| CN102238262A (en) | Individual auto-answer audio system of mobile phone | |
| CN101610488B (en) | Internet communication tool uniformly coding and dialing system and internet communication tool uniformly coding and dialing method | |
| CN101742474A (en) | One-card multi-number system | |
| CN102333165B (en) | For marking the method and apparatus of outgoing telephone call | |
| CN100499714C (en) | A real-time voice message system | |
| CN101106735B (en) | A method for realizing outbound call service station from group | |
| EP1325608B1 (en) | Telephone conversation recording apparatus | |
| CN101001285A (en) | Enterprise phone secretary system | |
| CN1953487A (en) | Changing the user interface at a telecommunications terminal |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C02 | Deemed withdrawal of patent application after publication (patent law 2001) | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Open date: 20070718 |