CN115359606A - System language switching method and device, electronic equipment and computer storage medium - Google Patents
System language switching method and device, electronic equipment and computer storage medium Download PDFInfo
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- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/211—Software architecture within ATMs or in relation to the ATM network
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- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
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- G07F19/20—Automatic teller machines [ATMs]
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- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/206—Software aspects at ATMs
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
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Abstract
The application provides a system language switching method, a system language switching device, electronic equipment and a computer storage medium, which are applied to the financial field or other fields, wherein the system language switching method is applied to a self-service teller machine and comprises the following steps: when a client uses the self-service deposit and withdrawal machine to transact business, acquiring a face image of the client; then, carrying out face recognition on the face image to obtain a face recognition result; then according to the face recognition result, inquiring the online banking use record and the mobile phone banking use record of the customer in a bank background system to obtain an inquiry result; and finally, switching the languages of the self-service teller machine according to the query result. Therefore, the use experience of the customer when using the self-service depositing and dispensing machine can be effectively improved.
Description
Technical Field
The present application relates to the field of computer technologies, and in particular, to a method and an apparatus for switching system languages, an electronic device, and a computer storage medium.
Background
At present, more and more customers transact business through the self-service deposit and withdrawal machine, more and more foreigners transact bank business, but the language setting default of the current self-service deposit and withdrawal machine is Chinese or optional English. When the client does not know Chinese or English, the client cannot use the self-service deposit and withdrawal machine to conduct business transaction.
Disclosure of Invention
In view of this, the present application provides a system language switching method, device, electronic device and computer storage medium, which can effectively improve the user experience when the user uses the self-service teller machine.
The application provides a system language switching method in a first aspect, which is applied to a self-service deposit and withdrawal machine and comprises the following steps:
when a client uses the self-service deposit and withdrawal machine to transact business, acquiring a face image of the client;
carrying out face recognition on the face image to obtain a face recognition result;
according to the face recognition result, inquiring the online banking use record and the mobile banking use record of the customer in a bank background system to obtain an inquiry result;
and switching the languages of the self-service deposit and withdrawal machine according to the query result.
Optionally, the switching the language of the self-service teller machine according to the query result includes:
judging whether the query result contains the use records of the online bank and the mobile phone bank at the same time;
if the query result contains the online bank use record and the mobile phone bank use record at the same time, judging whether the languages used in the online bank use record and the mobile phone bank use record are the same;
if the languages used in the online bank use record and the mobile phone bank use record are different, respectively judging whether the use time of the last use record in the online bank use record and the mobile phone bank use record is within a preset time range;
if the service time of the last service record in the online bank service record and the mobile phone bank service record is judged not to be within the preset time range, switching the language of the self-service deposit and withdrawal machine to the language set in the platform with the longest service time of the customer; the platform is an internet bank or a mobile phone bank.
Optionally, the method for switching the system language further includes:
and if the query result does not contain the online banking use record and the mobile phone banking use record at the same time, switching the language of the self-service deposit and withdrawal machine to the language in the use record in the query result.
Optionally, the method for switching the system language further includes:
if the language used in the online bank use record and the mobile phone bank use record is judged to be the same, the language of the self-service deposit and withdrawal machine is switched to the language used in the online bank use record and the mobile phone bank use record.
Optionally, the method for switching system languages further includes:
if the service time of the last service record in the online bank service record and the service time of the last service record in the mobile phone bank service record are judged to be within a preset time range, determining the service record with the time closer to the last service record in the online bank service record and the last service record in the mobile phone bank service record as a target service record;
and switching the language of the self-service teller machine to the language in the target use record.
Optionally, the method for switching the system language further includes:
and if only one of the use time of the last use record in the online bank use record and the use time of the last use record in the mobile phone bank use record is judged to be within a preset time range, the language of the self-service cash recycling machine is switched to the language in the last use record within the time range.
Optionally, the method for switching system languages further includes:
and if the online bank use record and the mobile phone bank use record of the customer cannot be obtained through query, switching the language of the self-service deposit and withdrawal machine to the language with the largest nationality use language of the customer in the face recognition result.
The second aspect of the present application provides a system language switching device, which is applied to a self-service teller machine, and includes:
the system comprises an acquisition unit, a display unit and a display unit, wherein the acquisition unit is used for acquiring a face image of a client when the client transacts business by using a self-service teller machine;
the face recognition unit is used for carrying out face recognition on the face image to obtain a face recognition result;
the query unit is used for querying the online banking use record and the mobile phone banking use record of the customer in a bank background system according to the face recognition result to obtain a query result;
and the switching unit is used for switching the language of the self-service cash recycling machine according to the query result.
Optionally, the switching unit includes:
the first judgment unit is used for judging whether the inquiry result contains the use record of the online bank and the use record of the mobile phone bank;
a second judging unit, configured to judge whether the language used in the online banking usage record and the mobile phone banking usage record is the same if the query result includes the online banking usage record and the mobile phone banking usage record at the same time, which is judged by the first judging unit;
a third judging unit, configured to respectively judge whether the usage time of the last usage record in the online banking usage record and the mobile phone banking usage record is within a preset time range if the second judging unit judges that the languages used in the online banking usage record and the mobile phone banking usage record are different;
the first switching subunit is used for switching the language of the self-service deposit and withdrawal machine to the language set in the platform with the longest use time of the customer if the third judging unit judges that the use time of the last use record in the use records of the online bank and the mobile phone bank is not within the preset time range; the platform is an internet bank or a mobile phone bank.
Optionally, the switching device of the system language further includes:
and the second switching subunit is used for switching the language of the self-service deposit and withdrawal machine to the language in the use record in the query result if the query result does not contain the online bank use record and the mobile phone bank use record at the same time as the first judgment unit judges.
Optionally, the apparatus for switching the system language further includes:
and the third switching subunit is used for switching the language of the self-service teller machine to the language used in the online bank use record and the mobile phone bank use record if the language used in the online bank use record and the mobile phone bank use record is the same as the language used in the online bank use record and the mobile phone bank use record determined by the second determination unit.
Optionally, the switching device of the system language further includes:
a determining unit, configured to determine, if the third determining unit determines that the usage time of the last usage record in the online banking usage record and the mobile phone banking usage record is within a preset time range, a usage record with a time closer to the last usage record in the online banking usage record and the mobile phone banking usage record is a target usage record;
and the fourth switching subunit is used for switching the language of the self-service cash recycling machine to the language in the target use record.
Optionally, the apparatus for switching the system language further includes:
and the fifth switching subunit is configured to, if only one of the usage times of the last usage record in the online bank usage record and the mobile phone bank usage record is within a preset time range, switch the language of the self-service teller machine to the language in the last usage record within the time range.
Optionally, the apparatus for switching the system language further includes:
and the sixth switching subunit is used for switching the language of the self-service teller machine to the language with the largest nationality language of the client in the face recognition result if the online banking use record and the mobile phone banking use record of the client cannot be obtained through query.
A third aspect of the present application provides an electronic device comprising:
one or more processors;
a storage device having one or more programs stored thereon;
the one or more programs, when executed by the one or more processors, cause the one or more processors to implement the method for switching system languages of any one of the first aspects.
A fourth aspect of the present application provides a computer storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements the method for switching system languages according to any one of the first aspects.
In view of the above, the present application provides a system language switching method, an apparatus, an electronic device, and a computer storage medium, where the system language switching method is applied to a self-service teller machine, and includes: when a client uses the self-service deposit and withdrawal machine to transact business, acquiring a face image of the client; then, carrying out face recognition on the face image to obtain a face recognition result; then according to the face recognition result, inquiring the online banking use record and the mobile banking use record of the customer in a bank background system to obtain an inquiry result; and finally, switching the language of the self-service cash recycling machine according to the query result. Therefore, the use experience of the customer when using the self-service depositing and dispensing machine can be effectively improved.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings used in the embodiments or the prior art descriptions will be briefly described below, it is obvious that the drawings in the following description are only the embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
Fig. 1 is a detailed flowchart of a system language switching method according to an embodiment of the present application;
fig. 2 is a detailed flowchart of a system language switching method according to another embodiment of the present application;
fig. 3 is a schematic diagram of a system language switching device according to another embodiment of the present application;
fig. 4 is a schematic diagram of a switching unit according to another embodiment of the present application;
fig. 5 is a schematic view of an electronic device for implementing a system language switching method according to another embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The term "including" and variations thereof as used herein is intended to be open-ended, i.e., "including but not limited to". The term "based on" is "based, at least in part, on". The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments". Relevant definitions for other terms will be given in the following description.
It should be noted that the terms "first", "second", and the like in the present application are only used for distinguishing different devices, modules or units, and are not used for limiting the order or interdependence relationship of the functions performed by the devices, modules or units.
It is noted that references to "a" or "an" modification in this application are intended to be illustrative rather than limiting, and those skilled in the art will appreciate that references to "one or more" are intended to be exemplary unless the context clearly indicates otherwise.
The embodiment of the application provides a system language switching method, which is applied to a self-service teller machine and specifically comprises the following steps as shown in fig. 1:
s101, when a customer uses the self-service deposit and withdrawal machine to transact business, a face image of the customer is obtained.
In the specific implementation process of the application, the camera of the self-service deposit and withdrawal machine can be used for collecting the face image of the customer, and the camera around the self-service deposit and withdrawal machine can also be used for collecting the face image of the customer, and the method is not limited here.
S102, carrying out face recognition on the face image to obtain a face recognition result.
Specifically, feature extraction can be performed on the face image, matching is performed according to face features stored in the database in advance to obtain a matching result, and user information corresponding to the matching result is obtained and used as a face recognition result of the client.
And S103, inquiring the online banking use record and the mobile banking use record of the customer in a bank background system according to the face recognition result to obtain an inquiry result.
The online banking use record comprises the time of using the online banking by the client, the time length of using the online banking, the time of using the online banking at the last time and the like; the usage record of the mobile phone bank includes the time of the customer using the mobile phone bank, the time length of using the mobile phone bank, the time of the last usage, and the like, which is not limited herein.
It should be noted that, in another embodiment of the present application, an implementation manner of the system language switching method further includes:
and if the online bank use record and the mobile phone bank use record of the client cannot be obtained through query, switching the language of the self-service deposit and withdrawal machine to the language with the largest nationality use language of the client in the face recognition result.
And S104, switching the languages of the self-service deposit and withdrawal machine according to the query result.
Optionally, in another embodiment of the present application, an implementation manner of step S104, as shown in fig. 2, includes:
s201, judging whether the inquiry result contains the use record of the online bank and the use record of the mobile phone bank at the same time.
Specifically, if the query result is judged to contain the online banking use record and the mobile banking use record at the same time, step S202 is executed; and if the query result does not contain the online bank use record and the mobile phone bank use record at the same time, switching the language of the self-service deposit and withdrawal machine into the language in the use record in the query result.
For example: and if the query result only contains the usage record of the online bank used by the customer, switching the language of the self-service deposit and withdrawal machine to the language in the usage record of the online bank used by the customer.
S202, judging whether the language used in the online banking use record and the mobile phone banking use record is the same.
Specifically, if the language used in the online banking use record and the mobile phone banking use record is judged to be different, step S203 is executed; if the language used in the online bank use record and the mobile phone bank use record is judged to be the same, the language of the self-service deposit and withdrawal machine is switched to the language used in the online bank use record and the mobile phone bank use record.
S203, respectively judging whether the use time of the last use record in the online bank use record and the mobile phone bank use record is within a preset time range.
Specifically, if it is determined that the usage time of the last usage record in the online banking usage record and the mobile phone banking usage record is not within the preset time range, step S204 is executed; if the service time of the last service record in the online bank service record and the mobile phone bank service record is judged to be within the preset time range, determining the service record with the time closer to that in the last service record in the online bank service record and the last service record in the mobile phone bank service record as a target service record; and switching the language of the self-service teller machine to the language in the target use record. If only one of the use time of the last use record in the online bank use record and the cell phone bank use record is judged to be within the preset time range, the language of the self-service teller machine is switched to the language in the last use record within the time range.
For example: if the preset time range is within 3 days, the current date is 7 months and 12 days, if the time of the last use record in the online bank use record is 7 months and 1 day, and if the time of the last use record in the mobile phone bank use record is 7 months and 2 days, the online bank use record and the use time of the last use record in the mobile phone bank use record are not within the preset time range, and step S204 is executed; if the time of the last usage record in the usage record of the internet bank is 7 months and 10 days, and if the time of the last usage record in the usage record of the mobile phone bank is 7 months and 11 days, it indicates that the usage time of the last usage record in the usage record of the internet bank and the usage time of the last usage record in the usage record of the mobile phone bank are both within the preset time range, and it is determined that the usage record (the usage record of the internet bank in this example) with the time closer to the time of the last usage record in the usage record of the internet bank and the time closer to the time of the last usage record in the usage record of the mobile phone bank is the target usage record; and switching the language of the self-service teller machine to the language in the target use record. If the time of the last use record in the use record of the online bank is 7 months and 1 day, and if the time of the last use record in the use record of the mobile phone bank is 7 months and 11 days, the language of the self-service teller machine is switched to the language used by the client when the client uses the mobile phone bank in 7 months and 11 days.
S204, the language of the self-service teller machine is switched to the language set in the platform with the longest service life of the customer.
Wherein, the platform is an internet bank or a mobile phone bank.
According to the scheme, the application provides a system language switching method which is applied to a self-service deposit and withdrawal machine and comprises the following steps: when a client uses the self-service deposit and withdrawal machine to transact business, acquiring a face image of the client; then, carrying out face recognition on the face image to obtain a face recognition result; then according to the face recognition result, inquiring the online banking use record and the mobile banking use record of the customer in a bank background system to obtain an inquiry result; and finally, switching the languages of the self-service deposit and withdrawal machine according to the query result. Therefore, the use experience of the customer when using the self-service depositing and dispensing machine can be effectively improved.
The invention name provided by the invention can be used in the financial field or other fields, for example, can be used in the scene of using a self-service teller machine. Other fields are any fields other than the financial field, for example, the field of face recognition technology. The above description is only an example and does not limit the application field of the invention name provided by the present invention.
Another embodiment of the present application provides a system language switching device, which is applied to a self-service teller machine, as shown in fig. 3, and includes:
the acquisition unit 301 is used for acquiring a face image of a client when the client transacts business by using the self-service teller machine.
The face recognition unit 302 is configured to perform face recognition on the face image to obtain a face recognition result.
And the query unit 303 is configured to query, according to the face recognition result, the online banking use record and the mobile banking use record of the customer in the banking background system to obtain a query result.
And the switching unit 304 is used for switching the language of the self-service teller machine according to the query result.
For a specific working process of the unit disclosed in the above embodiment of the present application, reference may be made to the content of the corresponding method embodiment, as shown in fig. 1, which is not described herein again.
Optionally, in another embodiment of the present application, an implementation manner of the switching unit 304, as shown in fig. 4, includes:
the first determining unit 401 is configured to determine whether the query result includes an online banking use record and a mobile banking use record at the same time.
A second determining unit 402, configured to determine whether the language used in the online banking record and the language used in the mobile phone banking record are the same if the query result determined by the first determining unit 401 includes both the online banking use record and the mobile phone banking use record.
A third determining unit 403, configured to determine whether the usage time of the last usage record in the online banking usage record and the last usage record in the mobile phone banking usage record is within the preset time range, if the second determining unit 402 determines that the languages used in the online banking usage record and the mobile phone banking usage record are different.
A first switching subunit 404, configured to switch the language of the self-service deposit and withdrawal machine to the language set in the platform with the longest service duration for the client if the third determining unit 403 determines that the service time of the last service record in the online banking service record and the mobile banking service record is not within the preset time range.
Wherein, the platform is an internet bank or a mobile phone bank.
For a specific working process of the unit disclosed in the above embodiment of the present application, reference may be made to the content of the corresponding method embodiment, as shown in fig. 2, which is not described herein again.
Optionally, in another embodiment of the present application, an implementation manner of the apparatus for switching a system language further includes:
and the second switching subunit is used for switching the language of the self-service teller machine to the language in the use record in the query result if the query result does not contain the use record of the internet bank and the use record of the mobile phone bank at the same time as the first judgment unit judges.
For specific working processes of the units disclosed in the above embodiments of the present application, reference may be made to the contents of the corresponding method embodiments, which are not described herein again.
Optionally, in another embodiment of the present application, an implementation manner of the apparatus for switching a system language further includes:
and the third switching subunit is used for switching the language of the self-service deposit and withdrawal machine into the language used in the online bank use record and the mobile phone bank use record if the second judgment unit judges that the languages used in the online bank use record and the mobile phone bank use record are the same.
For the specific working processes of the units disclosed in the above embodiments of the present application, reference may be made to the contents of the corresponding method embodiments, which are not described herein again.
Optionally, in another embodiment of the present application, an implementation manner of the apparatus for switching a system language further includes:
and the determining unit is used for determining that the use record with the time closer to the last use record in the online bank use record and the mobile phone bank use record is the target use record if the third judging unit judges that the use time of the last use record in the online bank use record and the mobile phone bank use record is within the preset time range.
And the fourth switching subunit is used for switching the language of the self-service teller machine to the language in the target use record.
For the specific working processes of the units disclosed in the above embodiments of the present application, reference may be made to the contents of the corresponding method embodiments, which are not described herein again.
Optionally, in another embodiment of the present application, an implementation manner of the apparatus for switching a system language further includes:
and the fifth switching subunit is used for switching the language of the self-service cash recycling machine to the language in the last use record in the time range if the third judging unit judges that only one of the use time of the last use record in the online bank use record and the mobile phone bank use record is in the preset time range.
For specific working processes of the units disclosed in the above embodiments of the present application, reference may be made to the contents of the corresponding method embodiments, which are not described herein again.
Optionally, in another embodiment of the present application, an implementation manner of the apparatus for switching a system language further includes:
and the sixth switching subunit is used for switching the language of the self-service teller machine to the language with the largest nationality language of the client in the face recognition result if the online banking use record and the mobile banking use record of the client cannot be obtained through query.
For specific working processes of the units disclosed in the above embodiments of the present application, reference may be made to the contents of the corresponding method embodiments, which are not described herein again.
According to the above scheme, the present application provides a system language switching device, which is applied to a self-service teller machine, and comprises: when a customer uses the self-service deposit and withdrawal machine to transact business, the acquisition unit 301 acquires a face image of the customer; then, the face recognition unit 302 performs face recognition on the face image to obtain a face recognition result; the query unit 303 queries the online banking use record and the mobile banking use record of the customer in a bank background system according to the face recognition result to obtain a query result; finally, the switching unit 304 switches the language of the self-service teller machine according to the query result. Therefore, the use experience of a customer when using the self-service deposit and withdrawal machine can be effectively improved.
The functions described herein above may be performed, at least in part, by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: field Programmable Gate Arrays (FPGAs), application Specific Integrated Circuits (ASICs), application Specific Standard Products (ASSPs), systems on a chip (SOCs), complex Programmable Logic Devices (CPLDs), and the like.
Another embodiment of the present application provides an electronic device, as shown in fig. 5, including:
one or more processors 501.
The one or more programs, when executed by the one or more processors 501, cause the one or more processors 501 to implement the method for switching system languages as described in any of the above embodiments.
Another embodiment of the present application provides a computer storage medium, on which a computer program is stored, wherein the computer program, when executed by a processor, implements the system language switching method as described in any one of the above embodiments.
In the context of this application, a machine-readable medium may be a tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. The machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
It should be noted that the computer readable medium mentioned above in the present application may be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this application, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In this application, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: electrical wires, optical cables, RF (radio frequency), etc., or any suitable combination of the foregoing.
The computer readable medium may be embodied in the electronic device; or may exist separately without being assembled into the electronic device.
Another embodiment of the present application provides a computer program product for performing the system language switching method of any one of the above when the computer program product is executed.
In particular, according to embodiments of the application, the processes described above with reference to the flow diagrams may be implemented as computer software programs. For example, embodiments of the present application include a computer program product comprising a computer program carried on a non-transitory computer readable medium, the computer program containing program code for performing the method illustrated by the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network via the communication means, or installed from a storage means, or installed from a ROM. The computer program, when executed by a processing device, performs the above-described functions defined in the method of the embodiments of the present application.
Although the subject matter has been described in language specific to structural features and/or methodological acts, it is to be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or acts described above. Rather, the specific features and acts described above are disclosed as example forms of implementing the claims.
While several specific implementation details are included in the above discussion, these should not be construed as limitations on the scope of the application. Certain features that are described in the context of separate embodiments can also be implemented in combination in a single embodiment. Conversely, various features that are described in the context of a single embodiment can also be implemented in multiple embodiments separately or in any suitable subcombination.
The above description is only a preferred embodiment of the application and is illustrative of the principles of the technology employed. It will be appreciated by those skilled in the art that the scope of the application referred to in the present application is not limited to the embodiments with a particular combination of the above-mentioned features, but also encompasses other embodiments with any combination of the above-mentioned features or their equivalents without departing from the scope of the application. For example, the above features may be replaced with (but not limited to) features having similar functions as those described in this application.
Claims (10)
1. A system language switching method is applied to a self-service deposit and withdrawal machine and comprises the following steps:
when a client uses the self-service deposit and withdrawal machine to transact business, acquiring a face image of the client;
carrying out face recognition on the face image to obtain a face recognition result;
according to the face recognition result, inquiring the online banking use record and the mobile banking use record of the customer in a bank background system to obtain an inquiry result;
and switching the language of the self-service cash recycling machine according to the query result.
2. The switching method according to claim 1, wherein the switching of the language of the self-service teller machine according to the query result comprises:
judging whether the query result contains the use record of the online bank and the use record of the mobile phone bank;
if the query result contains the online bank use record and the mobile phone bank use record at the same time, judging whether the languages used in the online bank use record and the mobile phone bank use record are the same;
if the language used in the online bank use record and the mobile phone bank use record is judged to be different, whether the use time of the last use record in the online bank use record and the mobile phone bank use record is within a preset time range or not is judged respectively;
if the service time of the last service record in the online bank service record and the mobile phone bank service record is judged not to be within the preset time range, the language of the self-service deposit and withdrawal machine is switched to the language set in the platform with the longest customer service time; the platform is an internet bank or a mobile phone bank.
3. The handover method according to claim 2, further comprising:
and if the query result does not contain the online banking use record and the mobile phone banking use record at the same time, switching the language of the self-service deposit and withdrawal machine to the language in the use record in the query result.
4. The handover method according to claim 2, further comprising:
if the language used in the online bank use record and the mobile phone bank use record is judged to be the same, the language of the self-service deposit and withdrawal machine is switched to the language used in the online bank use record and the mobile phone bank use record.
5. The handover method according to claim 2, further comprising:
if the service time of the last service record in the online bank service record and the service time of the last service record in the mobile phone bank service record are both judged to be within a preset time range, determining the service record with the time closer to the last service record in the online bank service record and the last service record in the mobile phone bank service record as a target service record;
and switching the language of the self-service teller machine to the language in the target use record.
6. The handover method according to claim 2, further comprising:
and if only one of the use time of the last use record in the online bank use record and the use time of the last use record in the mobile phone bank use record is judged to be within a preset time range, the language of the self-service teller machine is switched to the language in the last use record within the time range.
7. The handover method according to claim 2, further comprising:
and if the online bank use record and the mobile phone bank use record of the customer cannot be obtained through query, switching the language of the self-service deposit and withdrawal machine to the language with the largest nationality use language of the customer in the face recognition result.
8. A system language switching device is applied to a self-service deposit and withdrawal machine and comprises:
the system comprises an acquisition unit, a processing unit and a display unit, wherein the acquisition unit is used for acquiring a face image of a client when the client uses the self-service deposit and withdrawal machine to transact business;
the face recognition unit is used for carrying out face recognition on the face image to obtain a face recognition result;
the query unit is used for querying the online banking use record and the mobile phone banking use record of the customer in a bank background system according to the face recognition result to obtain a query result;
and the switching unit is used for switching the language of the self-service cash recycling machine according to the query result.
9. An electronic device, comprising:
one or more processors;
a storage device having one or more programs stored thereon;
the one or more programs, when executed by the one or more processors, cause the one or more processors to implement a system language switching method as recited in any of claims 1 to 7.
10. A computer storage medium, having a computer program stored thereon, wherein the computer program, when executed by a processor, implements a system language switching method according to any one of claims 1 to 7.
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| CN202210985956.6A CN115359606B (en) | 2022-08-16 | 2022-08-16 | System language switching method and device, electronic equipment and computer storage medium |
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| CN202210985956.6A CN115359606B (en) | 2022-08-16 | 2022-08-16 | System language switching method and device, electronic equipment and computer storage medium |
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