CN115277825A - Railway business seat service method and system and railway clear code service system - Google Patents
Railway business seat service method and system and railway clear code service system Download PDFInfo
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Abstract
The application discloses a railway business seat service method, which comprises the following steps: the method comprises a business seat pre-trip service step, a business seat inbound waiting service step, a business seat inbound service step and a business seat outbound service step, wherein the business seat passenger who buys a business seat ticket pushes inbound special channel position information before going out, and sends out appointed outbound guide service information after the business seat passenger fills in the appointed outbound guide service information on line; the passenger of the commercial seat with successful identity verification identifies the railway clear code arranged on the commercial seat through the terminal equipment, enters a railway clear code service system, sends out a commercial seat service demand call or leads reservation service information to go out of the station on line, and submits a commercial seat service demand sheet to a station vehicle interaction system; and sending the reserved outbound guide service information and the outbound guide service dispatching information to guide the business seat passenger to finish outbound. The invention also provides a railway business seat service system, equipment and a medium.
Description
Technical Field
The application relates to the field of railway passenger transport service, in particular to a railway business seat service method, a railway business seat service system and a railway express code service system.
Background
At present, high-speed rail is used as a new transportation mode in modern society, convenience, rapidness and high-quality service of the high-speed rail become the first choice of people for going out, particularly, in recent years, with the rapid development of high-speed rail construction in China, denser high-speed rail transportation nets are woven, so that the steps of people for going out become more and more light, the standard high-speed rail service demonstration construction is further deepened for further improving the railway passenger transportation service quality, and the passenger experience is better.
The business seat service upgrading is one of the important implementation works of the current new measures of passenger transport service, meanwhile, business seat passengers also represent high-demand crowds with high-quality service, in order to better meet diversified, customized and differentiated train service requirements of the business seat passengers, the railway passenger transport service image is enhanced, the seat rate of high-grade seat passengers is improved, and a railway passenger transport service system is perfected.
Based on the increasingly strong intelligent requirement of the business seat service function, the current business seat service function still has the practical problems of incapability of realizing online and offline integrated intelligent service, low automation degree and poor customer experience, so that a railway business seat service method suitable for railway whole-network service is urgently needed to be provided.
Disclosure of Invention
The embodiment of the application provides a method and a system for railway business seat service and a railway free-running code service system for solving the technical problems, and can realize the on-line and off-line integrated management and automatic service of the railway business seat service function.
In a first aspect, an embodiment of the present application provides a railway clear code service system for railway business seat service, including:
the railway free-running code management module comprises: the system is used for uniformly managing the railway open-road code, the railway open-road code is a unique character string ID, and the character string ID comprises the following fields: the background is associated with the display content of the smooth code, the batch number of the smooth code, the type of the smooth code, a road bureau, a vehicle bottom number, a carriage number, a seat number, the type of the seat and the validity period;
opening and closing the service module: the system is used for receiving a request for opening or closing the on-road service function and opening or closing the business seat service function by identifying the railway clear code;
business seat service module: the system is used for the business seat passengers to send business seat service demand calls or outbound guide reservation service information on line and submit business seat service demand sheets to a station-vehicle interaction system;
a business seat inquiry module: the system is used for inquiring the service requirement submission record and the state of the business seat passenger.
In a second aspect, an embodiment of the present application provides a method for servicing a railway business seat, where the system for servicing a railway clearance code for servicing a railway business seat as described above is used, and includes:
business pre-seat service step: pushing station-entering special channel position information to a business seat passenger purchasing a business seat ticket, and sending reserved outbound guide service information after the business seat passenger fills in the reserved outbound guide service information on line;
business seat entering and waiting service steps: recording the information of the use channel and the information of the service hall of the business seat passenger with successful identity verification, and sending the riding guide, the boarding reminding, the train right-and-late reminding and the related order of priority ticket checking to the business seat service personnel;
business seat in-transit service steps: the passenger of the commercial seat with successful identity verification identifies the railway clear code arranged on the commercial seat through the terminal equipment, enters a railway clear code service system, sends out a commercial seat service requirement call or appoints outbound guide service information on line, and submits a commercial seat service requirement list to the station-vehicle interaction system;
business seat outbound service step: and sending out the information of the outbound guide service order, and guiding the business seat passengers to finish the outbound.
Preferably, the business seat inbound waiting service step further includes:
convenient ticket checking service steps: and sending a passenger riding guide service order dispatching instruction of the commercial seat, and appointing service personnel to provide riding guide and priority ticket checking service.
Preferably, the business seat in-transit service step further comprises:
a business seat calling step: sending out a business seat service requirement call on line, and submitting a business seat service requirement list to a station vehicle interactive system;
an outbound reservation guiding step: and sending the outbound guide reservation service information on line.
Preferably, the step of the service of the business seat call further comprises:
and (3) checking: decoding and judging whether the railway clear code identified by the passenger is arranged on a business seat or not, and judging whether the passenger is a business seat passenger logging in the 12306 account or not, otherwise, the business seat service is unavailable;
a calling step: the method comprises the steps that a business seat passenger fills in ticket information and selects a calling service item, and after the business seat ticket is verified to be contained in a railway ticket system according to the ticket information, the business seat passenger is allowed to click a calling service button, generate and send a calling list to a station-car interaction system, and sign-in and receive the calling list through a data sharing platform;
signing: after receiving the sign-in response, checking whether the current call list is signed in by other attendants, and if the current call list is signed in, returning that the sign-in is failed; if the passenger does not sign in, the state of the call list is modified, the sign-in is successful, and the crew member serves the passenger according to the passenger call request.
Preferably, the outbound reservation guidance service step further includes:
an appointment prompting step: prompting service personnel in a period of time before arrival of the train scheduled for departure, and simultaneously verifying whether the current ticket state of the passenger is valid by the system;
an outbound guiding step: the system is used for printing an outbound guide service list, and service personnel hold the outbound guide service list to complete the outbound guide service of the business seat passenger.
In a third aspect, an embodiment of the present application provides a railway business seat service system, where the railway business seat service method is adopted, and includes:
business pre-seat service module: the system comprises a special channel position information acquisition module, a special channel position information acquisition module and a special channel position information acquisition module, wherein the special channel position information acquisition module is used for pushing the special channel position information of the business seat passenger purchasing a business seat ticket, and the business seat passenger transmits the appointed outbound guide service information after filling the appointed outbound guide service information on line;
business seat arrival waiting service module: the system is used for recording the information of the use channel and the information of the service hall of the business seat passenger with successful identity verification, and sending the riding guide, the boarding reminding, the train right-and-late reminding and the related order of priority ticket checking to the business seat service personnel;
business seat in transit service module: the passenger of the commercial seat for successful identity verification identifies the railway clear code arranged on the commercial seat through the terminal equipment, enters a railway clear code service system, sends out a commercial seat service requirement call or appoints outbound guide service information on line, and submits a commercial seat service requirement list to the station-vehicle interaction system;
business seat outbound service module: the system is used for sending out the dispatch information of the outbound guide service and guiding the business seat passengers to finish the outbound.
In a fourth aspect, an embodiment of the present application provides a station-to-vehicle interaction system, where by using the above-described railway business seat service method, a station-to-vehicle terminal system includes a station-to-vehicle interaction device, and the station-to-vehicle interaction device includes:
a verification module: the business seat ticket information checking system is used for checking business seat ticket information;
business seat service acceptance module: the system is used for receiving the business seat service requirement call list for acceptance.
In a fifth aspect, embodiments of the present application provide a computer device, which includes a memory, a processor, and a computer program stored on the memory and executable on the processor, and when the computer program is executed by the processor, the railway business seat service method according to the first aspect is implemented.
In a sixth aspect, embodiments of the present application provide a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the railroad business seat service method according to the first aspect.
Compared with the related prior art, the method has the following outstanding beneficial effects:
1) The business seat service method provided by the invention ensures one-stop service series connection of business seat passengers under the whole railway scene, thereby improving the intelligent experience and service efficiency of business seat services. The method ensures the reliability and integrity of the business seat service under the whole scene of the railway and forms a closed loop;
2) The invention provides the characteristics of convenient and fast use, wide application in life service scenes and the like based on the railway clearance codes, and realizes the intelligent service capability of the full-road train business seat under the initial railway scene by calling the entrance for the business seat service through the railway clearance codes of the train business seat handrail.
Drawings
The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:
FIG. 1 is a flow chart of a railroad business seat service method of the present invention;
FIG. 2 is a flow chart of a business seat service according to an embodiment of the present invention;
FIG. 3 is a schematic diagram of a business seat service push message according to an embodiment of the present invention;
FIG. 4 is a schematic diagram of an outbound boot service according to an embodiment of the present invention;
FIG. 5 is a schematic diagram of a business seat verification according to an embodiment of the present invention;
FIG. 6 is a schematic diagram of a business seat boarding order dispatch in accordance with one embodiment of the present invention;
FIG. 7 is a schematic view of a ticket check and verification ticket for a business seat according to an embodiment of the present invention;
FIG. 8 is a schematic diagram of a call flow for a business seat in accordance with one embodiment of the present invention;
FIG. 9 is a schematic diagram of a business seat call page in accordance with one embodiment of the present invention;
FIG. 10 is a schematic view of a business seat outbound guide according to an embodiment of the present invention;
FIG. 11 is a schematic diagram of a business seat outbound guidance page in accordance with an embodiment of the present invention;
FIG. 12 is a schematic view of a business seat outbound guidance service sheet in accordance with an embodiment of the present invention;
FIG. 13 is a schematic view of an outbound ordering sheet for a business seat in accordance with one embodiment of the present invention;
FIG. 14 is a schematic view of a railroad business seat service system of the present invention;
fig. 15 is a schematic hardware configuration diagram of a computer device according to an embodiment of the present invention.
In the above figures:
a business antecedent service module 10; a business seat inbound waiting service module 20; a business seat in-transit service module 30; a business seat outbound service module 40;
81. a processor; 82. a memory; 83. a communication interface; 80. a bus.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application will be described and illustrated below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments provided in the present application without any inventive step are within the scope of protection of the present application.
It is obvious that the drawings in the following description are only examples or embodiments of the present application, and that it is also possible for a person skilled in the art to apply the present application to other similar contexts on the basis of these drawings without inventive effort. Moreover, it should be appreciated that such a development effort might be complex and tedious, but would nevertheless be a routine undertaking of design, fabrication, and manufacture for those of ordinary skill having the benefit of this disclosure, given the benefit of this disclosure, without departing from the scope of this disclosure.
The details of one or more embodiments of the application are set forth in the accompanying drawings and the description below to provide a more concise and understandable description of the application, and features, objects, and advantages of the application.
Reference in the specification to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the specification. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is to be expressly and implicitly understood by one of ordinary skill in the art that the embodiments described herein may be combined with other embodiments without conflict.
Unless defined otherwise, technical or scientific terms referred to herein shall have the ordinary meaning as understood by those of ordinary skill in the art to which this application belongs. Reference to "a," "an," "the," and similar words throughout this application are not to be construed as limiting in number, and may refer to the singular or the plural. The use of the terms "including," "comprising," "having," and any variations thereof herein, is meant to cover a non-exclusive inclusion; for example, a process, method, system, article, or apparatus that comprises a list of steps or modules (elements) is not limited to the listed steps or elements, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus. Reference to "connected," "coupled," and the like in this application is not intended to be limited to physical or mechanical connections, but rather can include electrical connections, whether direct or indirect. The term "plurality" as used herein means two or more. "and/or" describes an association relationship of associated objects, meaning that three relationships may exist, for example, "A and/or B" may mean: a exists alone, A and B exist simultaneously, and B exists alone. The character "/" generally indicates that the former and latter associated objects are in an "or" relationship. Reference herein to the terms "first," "second," "third," and the like, are merely to distinguish similar objects and do not denote a particular ordering for the objects.
The invention aims to provide intelligent services of a full chain of going ahead, arriving at a station, waiting, boarding, getting on, arriving at a station and exiting from the station for a business seat passenger based on a railway clear code system, after the passenger purchases a business seat ticket through 12306App, the passenger pushes the position information of a special channel of the business seat through a short message, and simultaneously displays a reserved exiting guide service entrance on a ticket information page. After arriving at a station, passengers of a commercial seat can enter the station conveniently through a special channel, and meanwhile, real-name system verification is carried out, and information of the passengers using the channel is recorded. When a station waits, the station enters a business seat service hall for rest through an identity card verification ticket, meanwhile, services such as bus taking guidance, boarding reminding, train right-and-late reminding, passenger information remark and the like are provided, and service personnel register the services through a station-vehicle interaction terminal. When the ticket checking and boarding are about to start, the service personnel can guide the passenger to take the bus, and services such as preferential ticket checking, ticket checking certificate printing and the like are provided. After getting on the train, when the service requirement on the train exists, the business seat service can be used by scanning the train seat clear code, the function needs to be logged in, if the passenger does not log in, the passenger can jump to a login page by clicking a submit button (the system can judge whether the passenger is the business seat clear code and scans the code and whether the passenger has a business seat ticket, and other seat codes or the passenger does not scan the code and cannot use the function), the business seat calling service can autonomously select a service item to call, the system submits the selected service to a station train interaction terminal, train crews can check through the station train interaction terminal and enter a business seat service list, the business seat service requirement list submitted by the passenger can be seen, the passenger can make a timely response, the business seat outbound can provide the passenger with the business seat ticket purchased by the passenger for the passenger to perform the station reservation guide service, the outbound service list is directly transmitted to a reservation station, and the business seat crews can directly contact with the passenger through the telephone to confirm the specific service information. After arriving at the station, if the station service staff reserves the outbound guide service, the station service staff waits for the passengers of the commercial seats at the platform and then performs the outbound guide and outbound.
Finally, the one-stop service series connection of the business seat passengers under the whole railway scene is ensured, so that the intelligent experience and the service efficiency of the business seat services are improved. The method ensures the reliability and integrity of the business seat service under the whole scene of the railway and forms a closed loop.
In a first aspect, an embodiment of the present application provides a system for a railroad clearance code service for a railroad business seat service, including:
the railway clear code management module: the method is used for uniformly managing the railway clear code, the railway clear code is a unique character string ID, and the character string ID comprises the following fields: the background is associated with the displayed content of the clear codes, the batch numbers of the clear codes, the type of the clear codes, the road bureau, the vehicle bottom numbers, the carriage numbers, the seat numbers, the types of the seats and the validity period;
opening and closing the service module: the system is used for receiving a request for opening or closing the on-road service function and opening or closing the business seat service function by identifying the railway clear code;
business seat service module: the system is used for the business seat passenger to send business seat service demand call or outbound guide reservation service information on line and submit a business seat service demand sheet to a station-car interaction system;
a business seat inquiry module: the system is used for inquiring the service requirement submission record and the state of the business seat passenger.
In a second aspect, an embodiment of the present application provides a method for servicing a railroad business seat, which uses the system for servicing a railroad business seat as described above, as shown in fig. 1, and includes:
business pre-seat service step S10: pushing station-entering special channel position information to a business seat passenger purchasing a business seat ticket, and sending reserved outbound guide service information after the business seat passenger fills in the reserved outbound guide service information on line;
business seat arrival waiting service step S20: recording the information of the use channel and the information of the service hall of the business seat passenger with successful identity verification, and sending the riding guide, the boarding reminding, the train right-and-late reminding and the related order of priority ticket checking to the business seat service personnel;
business seat in-transit service step S30: the passenger of the commercial seat with successful identity verification identifies the railway clear code arranged on the commercial seat through the terminal equipment, enters a railway clear code service system, sends out a commercial seat service requirement call or appoints outbound guide service information on line, and submits a commercial seat service requirement list to the station-vehicle interaction system;
business seat outbound service step S40: and sending out the outbound guide service order information to guide the business seat passenger to finish the outbound.
Preferably, the step S20 of the business seat arrival waiting service further includes:
the convenient ticket checking service step: and sending a passenger riding guide service order dispatching instruction of the commercial seat, and appointing service personnel to provide riding guide and priority ticket checking service.
Preferably, the business seat in-transit service step S30 further includes:
calling a business seat: sending out a business seat service demand call on line, and submitting a business seat service demand sheet to a station-vehicle interaction system;
an outbound reservation guiding step: and sending out the outbound guide reservation service information on line.
Preferably, the step of the service of the business seat call further comprises:
and (3) checking: decoding and judging whether the railway passing code identified by the passenger is arranged on a business seat or not, and judging whether the passenger is a business seat passenger logging in the 12306 account or not, otherwise, the business seat service is unavailable;
a calling step: the business seat passenger fills in ticket information and selects a calling service item, and the business seat passenger is used for allowing to click a calling service button after a railway passenger ticket system verifies that a business seat ticket exists according to the ticket information, generating and sending a calling list to a station-car interaction system, and signing and receiving the calling list through a data sharing platform;
signing: after receiving the sign-in response, checking whether the current call list is signed in by other attendants, and if the current call list is signed in, returning that the sign-in is failed; if not, then the call list state is modified, the sign-in is successful, and the attendant services the passenger according to the passenger call request.
Preferably, the outbound reservation guidance service step further includes:
an appointment prompting step: prompting service personnel in a period of time before arrival of the train scheduled for departure, and simultaneously verifying whether the current ticket state of the passenger is valid by the system;
an outbound guiding step: the system is used for printing an outbound guide service list, and service personnel hold the outbound guide service list to complete the outbound guide service of the business seat passenger.
The following detailed description of specific embodiments of the invention refers to the accompanying drawings in which:
as shown in fig. 2, the overall flow of the business seat service method in the railway full scene is as follows:
1. post-ticket-purchase service description for business seat
1) Special channel information alert
The passenger purchases a commercial seat ticket on a railway 12306 line (comprising a 12306APP and a website), and if the bus station is a commercial seat service upgrading station, the passenger can push the position information of the special channel in real time after payment is completed.
2) Reservation exit guide entrance
As shown in fig. 3 and 4, after the traveler purchases the ticket of the commercial seat, the exit guide-in port is displayed on the 12306App homepage ticket card, so that the exit guide reservation can be made in advance according to his own needs.
2. Special channel description for business seat entering station
As shown in fig. 5, a passenger at a commercial seat can directly enter the station through a dedicated passage, real-name verification is required, and information such as a ticket gate and ticket checking time is added, so that the passenger can be conveniently guided to a designated ticket gate for taking a bus when the passenger takes a bus for checking tickets.
3. Waiting description of waiting area of business seat
1) As shown in fig. 6, the ticket for the passenger to enter the hall is verified whether the ticket is a passenger of the business seat of the current day, and whether the ticket status is valid.
2) And the train number state of the waiting passengers is displayed in real time, and mainly comprises a train number ticket checking state and a train right-and-late state.
3) The system carries out boarding reminding on service personnel through colors and system prompt tones according to the ticket checking time and state of the train number of the passengers.
4) Before boarding, passengers use a handheld ticket checking machine to check tickets in advance in a waiting area.
4. Convenient ticket checking and boarding instruction for business seat
1) The passenger firstly sends a service order through the system before taking a passenger, and appoints a service staff to provide guidance service
2) After the guided dispatch is completed and the passenger is checked in advance, the ticket checking and verification ticket is printed by the system as shown in fig. 7. The information of the check list mainly comprises the number of the passengers taking the train, the departure time of the train, the seats of the carriage, the ticket checking port and the ticket checking state (checked and unchecked). The service personnel can guide the passengers to quickly pass through the side door of the ticket checking port to the platform for taking a bus by holding the ticket checking and examining list.
5. Description of business on-board services
The passenger of the commercial seat can scan through the clearance code of the seat service to use the commercial seat service and select the calling and outbound guide service of the commercial seat.
1) The flow of the business seat call service is shown in FIG. 8
The business seat calling service provides passengers on the train, and the passengers can call the attendants on the seats according to the service items provided by the function page through scanning codes.
The specific process is as follows, as shown in fig. 9:
a. and (4) scanning the two-dimensional code by the passenger to open a small program, decoding and judging whether the smooth code scanned by the passenger is a business seat, and if the smooth code scanned by the passenger is not the business seat, setting the ash on a business seat service button to be unavailable.
b. If the passenger directly opens the applet and logs in, the passenger can judge whether the passenger is a business seat passenger according to the ticket information of the passenger, and if the passenger is not a business seat passenger, the business seat service button is not available for ash setting.
c. And the passenger clicks the business seat service, and jumps to the login page if the passenger does not log in the business seat service.
d. The passenger clicks the business seat service, displays the calling page of the business seat, fills in the ticket information, selects the calling service item, and the background system verifies whether the ticket of the business seat exists according to the ticket information and clicks the calling button.
e. After the small program calls the business seat system to generate the call list, the business seat system calls the station and vehicle interaction system through the data sharing platform, and the call list information is transmitted to the station and vehicle interaction system.
f. And after receiving the call list information, the station-to-vehicle interaction system asynchronously pushes the call list information to the station-to-vehicle interaction APP.
g. After receiving the call order message through the station-car interaction APP, the crew clicks the sign-in button and calls a sign-in interface of the business seat through the data sharing platform.
h. After receiving the signing request, the business seat system checks whether the current call list is signed by the attendant, and if the current call list is signed, the signing is failed to return; if not, the call list state is modified and the sign-in is successful.
i. The attendant services the passenger in accordance with the passenger call request.
2) The outbound reservation guide flow of the business seat is shown in FIG. 10
The business seat can make an appointment for the passenger to go out of the station, the passenger can make an appointment for the passenger and other people, a currently supported station list can be checked in the attentive prompt of the page of the appointment for going out of the station, and after the appointment is completed, the business seat and station hall staff provide services for the passenger through the business seat standby system, as shown in fig. 11.
The specific process is as follows:
a. and (3) scanning the two-dimensional code by the passenger to open a small program, decoding and judging whether the smooth code scanned by the passenger is a business seat, and if not, setting the service button of the business seat to be gray and unavailable.
b. If the passenger directly opens the applet and logs in, the passenger can judge whether the passenger is a business seat passenger according to the ticket information of the passenger, and if the passenger is not a business seat passenger, the business seat service button is not available for ash setting.
c. And the passenger clicks the business seat service, and jumps to the login page if the passenger does not log in the business seat service.
d. The passenger clicks the business seat service- > business connecting page, fills in information such as train number and certificate, and submits the information. And after the business seat system verifies the passenger information, generating a station-receiving reservation list.
e. Before the passenger arrives, the business seat system reminds the reservation hall reception staff to process the reservation list of the passenger, and the reception staff dispatches the station reception reservation list to the service staff.
f. The service personnel service the passenger and the station-meeting reservation order is completed.
6. Business seat outbound guidance service description
1) The system prompts service personnel 1 hour before the arrival of the reserved passenger train, and simultaneously, the system can detect whether the current ticket state of the passenger is effective or not.
2) As shown in fig. 12, the service person completes the outbound guidance order and assigns the service person to receive the outbound guidance.
3) As shown in fig. 13, the system prints the outbound guidance service list, the service personnel contact the passenger in advance by telephone, after confirming the service requirement, the service list arrives at the door of the platform carriage in advance to wait for the passenger to arrive, and the passenger is guided to the special outbound passage to be outbound after receiving the passenger.
In a third aspect, an embodiment of the present application provides a railway business seat service system, which uses the above-mentioned railway business seat service method, as shown in fig. 14, and includes:
business pre-seat service module 10: the system comprises a special channel position information acquisition module, a special channel position information acquisition module and a special channel position information acquisition module, wherein the special channel position information acquisition module is used for pushing the special channel position information of the business seat passenger purchasing a business seat ticket, and the business seat passenger transmits the appointed outbound guide service information after filling the appointed outbound guide service information on line;
business seat arrival waiting service module 20: the system is used for recording the business seat passenger use channel information and the service hall information with successful identity verification and sending business seat passenger riding guide, boarding reminding, train right-and-late reminding and priority ticket checking related instructions to business seat service personnel;
business seat in-transit service module 30: the business seat passengers with successful identity verification identify the railway clear codes arranged on the business seats through the terminal equipment, enter a railway clear code service system, send business seat service requirement calls or reserve outbound guide service information on line, and submit business seat service requirement lists to the station-vehicle interaction system;
business seat outbound service module 40: the system is used for sending out the dispatch information of the outbound guide service and guiding the business seat passengers to finish the outbound.
In a fourth aspect, an embodiment of the present application provides a station-to-vehicle interaction system, where by using the above-described railway business seat service method, a station-to-vehicle terminal system includes a station-to-vehicle interaction device, and the station-to-vehicle interaction device includes:
a verification module: the business seat ticket information checking system is used for checking business seat ticket information;
the business seat service acceptance module: the call list is used for accepting the service requirement of the business seat for acceptance.
In a fifth aspect, the present application provides a computer device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the computer program to implement the railway business seat service method according to the first aspect.
In a sixth aspect, embodiments of the present application provide a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the railroad business seat service method according to the first aspect.
The computer device may comprise a processor 81 and a memory 82 in which computer program instructions are stored.
The memory 82 may be used to store or cache various data files that need to be processed and/or used for communication, as well as possible computer program instructions executed by the processor 81.
The processor 81 reads and executes computer program instructions stored in the memory 82 to implement any one of the above-described embodiments of the railway replenishment seat-lifting method.
In some of these embodiments, the computer device may also include a communication interface 83 and a bus 80. As shown in fig. 15, the processor 81, the memory 82, and the communication interface 83 are connected via the bus 80 to complete mutual communication.
The technical features of the embodiments described above may be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the embodiments described above are not described, but should be considered as being within the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (10)
1. A railroad level service system for railroad business support services, comprising:
the railway clear code management module: the method is used for uniformly managing the railway clear code, wherein the railway clear code is a unique character string ID, and the character string ID comprises the following fields: the background is associated with the displayed content of the clear codes, the batch numbers of the clear codes, the type of the clear codes, the road bureau, the vehicle bottom numbers, the carriage numbers, the seat numbers, the types of the seats and the validity period;
opening and closing the service module: the system is used for receiving a request for opening or closing the on-road service function and opening or closing the business seat service function by identifying the railway clear code;
business seat service module: the system is used for the business seat passenger to send business seat service demand call or outbound guide reservation service information on line and submit the business seat service demand list to a station-car interaction system;
a business seat inquiry module: and the system is used for inquiring the service requirement submission record and the state of the business seat passenger.
2. A railway business seat service method using the railway clear code service system for railway business seat service according to claim 1, comprising:
business pre-seat service step: pushing station-entering special channel position information to the business seat passenger who purchases the business seat ticket, and sending the reserved outbound guide service information after the business seat passenger fills the reserved outbound guide service information on line;
the business seat entering station waiting service step: recording the information of the commercial seat passenger using channel and the information of the service hall with the successful identity verification, and sending the riding guide, the boarding reminding, the train right-and-night reminding and the priority ticket checking related instructions of the commercial seat passenger to the commercial seat service personnel;
business seat in-transit service steps: the passenger of the commercial seat with successful identity verification identifies the railway clear code arranged on the commercial seat through terminal equipment, enters the railway clear code service system, sends out a commercial seat service requirement call or appoints outbound guide service information on line, and submits the commercial seat service requirement list to the station-vehicle interaction system;
business seat outbound service step: and sending out outbound guide service order information to guide the business seat passengers to finish outbound.
3. The railroad business seat service method of claim 2, wherein the business seat inbound waiting service step further comprises:
convenient ticket checking service steps: and sending out a passenger riding guide service order dispatching instruction of the commercial seats, and appointing service personnel to provide riding guide and priority ticket checking service.
4. The railroad business seat servicing method of claim 2, wherein said business seat in-transit servicing step further comprises:
calling a business seat: sending a business seat service demand call on line, and submitting the business seat service demand list to the station-vehicle interaction system;
an outbound reservation guiding step: and sending the outbound guide reservation service information on line.
5. The railroad business seat service method of claim 4, wherein the business seat call service step further comprises:
and (3) checking: decoding and judging whether the railway clear code identified by the passenger is arranged on a business seat or not, and judging whether the passenger is a business seat passenger logging in a 12306 account or not, otherwise, the business seat service is unavailable;
a calling step: the business seat passenger fills in ticket information and selects a calling service item, and the business seat passenger is used for verifying that a business seat ticket exists in a railway ticket system according to the ticket information, allowing a calling service button to be clicked, generating and sending a calling list to the station-car interaction system, and signing for receiving the calling list through a data sharing platform;
signing: after receiving the sign-in response, checking whether the current call list is signed in by other attendants, and if the current call list is signed in, returning that the sign-in is failed; if the passenger does not sign in, the state of the call list is modified, the sign-in is successful, and the crew member serves the passenger according to the passenger call request.
6. The railroad business seat service method of claim 4, wherein the outbound reservation guidance service step further comprises:
an appointment prompting step: prompting service personnel in a period of time before arrival of the train scheduled for departure, and simultaneously verifying whether the current ticket state of the passenger is valid by the system;
an outbound guiding step: the system is used for printing an outbound guide service list, and service personnel hold the outbound guide service list to complete the outbound guide service of the business seat passenger.
7. A railroad business seat service system using the railroad business seat service method according to any one of claims 2 to 6, comprising:
business pre-seat service module: the system comprises a station-entering special channel position information pushing device, a station-entering special channel position information pushing device and a station-entering special channel position information pushing device, wherein the station-entering special channel position information is used for pushing station-entering special channel position information to a business seat passenger who purchases a business seat ticket, and the business seat passenger sends the station-leaving special channel position information after filling in reservation station-leaving guide service information on line;
business seat arrival waiting service module: the business seat passenger usage channel information and the service hall information used for recording the identity verification success, and sending the business seat passenger riding guidance, boarding reminding, train right-and-late reminding and priority ticket checking related instructions to business seat service personnel;
business seat service module in transit: the business seat passengers with successful identity verification identify the railway clear codes arranged on the business seats through terminal equipment, enter the railway clear code service system, send business seat service requirement calls or reserve outbound guide service information on line, and submit the business seat service requirement lists to the station-vehicle interaction system;
business seat outbound service module: the system is used for sending out the dispatch information of the outbound guide service and guiding the business seat passengers to finish the outbound.
8. A station-to-vehicle interactive system using the railway business seat service method as claimed in any one of claims 2 to 6, wherein the station-to-vehicle terminal system comprises a station-to-vehicle interactive device, the station-to-vehicle interactive device comprising:
a verification module: the business seat ticket information checking system is used for checking business seat ticket information;
business seat service acceptance module: the system is used for receiving the business seat service requirement call list for acceptance.
9. A computer arrangement comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor when executing the computer program implements the railroad business seat service method as claimed in any one of claims 2 to 6.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out a railroad business seat service method according to any one of claims 2 to 6.
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| CN202210775920.5A CN115277825A (en) | 2022-07-02 | 2022-07-02 | Railway business seat service method and system and railway clear code service system |
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| CN202210775920.5A CN115277825A (en) | 2022-07-02 | 2022-07-02 | Railway business seat service method and system and railway clear code service system |
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