CN113421101A - Information processing device, information processing method, and recording medium for used-vehicle trading system - Google Patents
Information processing device, information processing method, and recording medium for used-vehicle trading system Download PDFInfo
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Abstract
The present invention relates to an information processing device, an information processing method, and a recording medium for use in a used-vehicle trading system. The purpose of the present invention is to improve the reliability of vehicle-related information provided by a seller in a system for mediating the buying and selling of used cars. An information processing device for a used vehicle buying and selling system that mediates a seller of a vehicle and a prospective purchaser of the vehicle includes: a vehicle information acquisition unit that acquires vehicle information relating to a vehicle including information on a defective condition of the vehicle on sale from a communication device of a seller; an evaluation information acquisition unit that acquires information of an evaluation result obtained by evaluating vehicle information by a third person from a communication device owned by the third person who can provide a maintenance service for the vehicle; and a control unit that controls to transmit predetermined information including an evaluation result related to a failure condition of the sold vehicle among the information of the evaluation result to the communication device of the prospective purchaser.
Description
Technical Field
The present invention relates to an information processing device, an information processing method, and a recording medium for use in a used-vehicle trading system.
Background
Conventionally, there is known a sales intermediation system for matching a desired seller and a desired buyer based on product information input by the desired seller desiring to sell a product and desired purchase information input by the desired buyer desiring to purchase a product (patent document 1).
However, in such a sales intermediation system that performs sales between both parties, the prospective purchaser must determine whether or not to purchase the target product (particularly, whether or not the target product matches the purchase amount) based on the description of the product information input by the prospective seller.
In patent document 2, a technique for participating an assessment practitioner in a system is proposed. In the automobile sales support system proposed in patent document 2, it is proposed that, when a prospective seller accepts a new prospective sales registration, the assessment of the subject vehicle is requested to an assessment worker, and the obtained assessment result (assessment amount) is registered in the automobile sales support system.
Documents of the prior art
Patent document
Patent document 1: japanese laid-open patent publication No. 2005-115434
Patent document 2: japanese patent laid-open publication No. 2017-16224
Disclosure of Invention
Problems to be solved by the invention
In the technique proposed in patent document 2, since the assessment worker provides an objective assessment price by assessing the target product, it is desirable that the buyer can determine whether the purchase amount is appropriate based on objective information. However, in the technique proposed in patent document 2, although a certain degree of uneasiness of the prospective purchaser can be eliminated by confirming the commodity value, the input information of the seller is not confirmed to be correct or incorrect. That is, a technology is desired that can objectively confirm the correctness, mistake, and credibility of information about a vehicle that a seller is expected to input in a system for mediating the sales of vehicles.
The present invention has been made in view of the above problems, and an object of the present invention is to provide a technique capable of improving reliability of information on a vehicle proposed by a seller in a system for mediating the buying and selling of used cars.
Means for solving the problems
According to the present invention, there is provided an information processing apparatus,
for a used-car buying and selling system mediating a seller of a vehicle and a prospective purchaser of the vehicle, characterized in that,
the information processing apparatus includes:
a vehicle information acquisition unit that acquires vehicle information relating to the vehicle including information on a defective condition of the vehicle on sale from a communication device of the seller;
an evaluation information acquisition unit that acquires information of an evaluation result obtained by evaluating the vehicle information by a third person from a communication device owned by the third person who can provide a maintenance service for the vehicle; and
and a control unit configured to control to transmit predetermined information including an evaluation result related to a failure condition of the sold vehicle among the information of the evaluation result to the communication device of the prospective purchaser.
In addition, there is provided an information processing method,
which is executed in an information processing device of a used-vehicle buying and selling system for intermediating a seller of a vehicle and a prospective purchaser of the vehicle, characterized in that,
the information processing method includes:
a vehicle information acquisition step of acquiring vehicle information related to the vehicle including information on a bad condition of the sold vehicle from a communication device of the seller;
an evaluation information acquisition step of acquiring information of an evaluation result obtained by evaluating the vehicle information by a third person from a communication device owned by the third person who can provide a maintenance service for the vehicle; and
and a control step of controlling to transmit predetermined information including an evaluation result related to a failure condition of the sold vehicle among the information of the evaluation result to the communication device of the prospective purchaser.
Further, there is provided a recording medium,
a program for causing a computer to function as each unit of an information processing device of a used-vehicle buying and selling system for intermediating a seller of a vehicle and a prospective purchaser of the vehicle, wherein,
the information processing apparatus includes:
a vehicle information acquisition unit that acquires vehicle information relating to the vehicle including information on a defective condition of the vehicle on sale from a communication device of the seller;
an evaluation information acquisition unit that acquires information of an evaluation result obtained by evaluating the vehicle information by a third person from a communication device owned by the third person who can provide a maintenance service for the vehicle; and
and a control unit configured to control to transmit predetermined information including an evaluation result related to a failure condition of the sold vehicle among the information of the evaluation result to the communication device of the prospective purchaser.
Effects of the invention
According to the present invention, in a system for mediating the buying and selling of used cars, the reliability of information on vehicles proposed by a seller can be improved.
Drawings
Fig. 1 is a diagram showing an example of a used-car trading system according to a first embodiment of the present invention.
Fig. 2 is a block diagram showing an example of a functional configuration of the information processing device according to the present embodiment.
Fig. 3 is a block diagram showing an example of a software configuration of the information processing device according to the present embodiment.
Fig. 4 is a block diagram showing an example of a functional configuration of the communication device of the seller/prospective purchaser according to the present embodiment.
Fig. 5 is a block diagram showing an example of a functional configuration of a communication device of a third person (dealer) according to the present embodiment.
Fig. 6 is a diagram for explaining an example of the vehicle information according to the present embodiment.
Fig. 7 is a diagram for explaining an example of evaluation information according to the present embodiment.
Fig. 8 is a diagram for explaining an example of service information according to the present embodiment.
Fig. 9 is a diagram showing an example of a vehicle information input screen in the communication device of the seller according to the present embodiment.
Fig. 10 is a diagram showing an example of a disclosure item permission screen in the communication device of the seller according to the present embodiment.
Fig. 11A and 11B are sequence diagrams showing a series of operations of the vehicle information providing process in the used-car trading system according to the present embodiment.
Detailed Description
Hereinafter, embodiments will be described in detail with reference to the drawings. The following embodiments do not limit the invention according to the claims, and all combinations of features described in the embodiments are not necessarily essential to the invention. Two or more of the plurality of features described in the embodiments may be arbitrarily combined. The same or similar components are denoted by the same reference numerals, and redundant description thereof is omitted.
[ System outline ]
Fig. 1 is a diagram showing a configuration example of a used-car trading system according to the present embodiment. The used-car trading system 10 is a system for assisting trading of second-hand cars between individuals, and includes an information processing device 100, a communication device 101 for a seller (also simply referred to as a communication device 101), a communication device 102 for a prospective purchaser (also simply referred to as a communication device 102), and a communication device 103 for a third party (also simply referred to as a communication device 103).
The information processing device 100 is, for example, an information processing server, and executes an operation of a vehicle information providing process (described in detail later) of the used vehicle trading system. The information processing apparatus 100 can communicate with each of the communication apparatus 101, the communication apparatus 102, and the communication apparatus 103 via a network to transmit and receive various kinds of information.
The information processing apparatus 100 registers information (vehicle information) on a vehicle for sale registered by the seller 104, and transmits the vehicle information in accordance with a request to search for and read from the prospective purchaser 105. The information processing apparatus 100 presents the vehicle information to the third party 106 in order to confirm the correctness and the mistake of the vehicle information in response to a request from the prospective purchaser 105. The third party 106 confirms and checks the vehicle sold by the seller 104, confirms the correctness and error of the items described in the vehicle information, or confirms the items related to the failure condition, and creates evaluation information.
The information processing apparatus 100 receives the evaluation information created by the third person 106 and associates the evaluation information with the corresponding vehicle information. The evaluation information can be viewed in response to a request from the prospective purchaser 105, but some of the evaluation information can be viewed after being permitted by the seller 104. The information processing apparatus 100 can allow the prospective purchaser 105 to view the results of checking the correctness and errors of the items described in the vehicle information in the evaluation information without limitation, for example. On the other hand, the information processing apparatus 100 is configured to be able to view information related to a failure newly found by the third person 106 among the evaluation information by the prospective purchaser 105 after receiving permission of disclosure by the seller 104.
The communication device 101 is a communication device used by the seller 104, and may be, for example, a smartphone, a tablet terminal, or a personal computer. The communication apparatus 101 transmits information related to the sold vehicle to the information processing apparatus 100 according to the operation of the seller 104. The communication device 101 receives the evaluation information created by the third party 106 from the information processing device 100 according to the operation of the seller 104, and displays the evaluation information on the display unit. The communication device 101 receives the presence or absence of permission for the evaluation information from the seller 104, and transmits information related to the permission to the information processing device 100.
The communication device 102 is a communication device used by the prospective purchaser 105, and may be a smartphone, a tablet terminal, or a personal computer, for example. The search request and the viewing request are transmitted to the information processing apparatus 100 in accordance with the operation of the prospective purchaser 105, and the vehicle information as the response result from the information processing apparatus 100 is displayed on the display unit. The communication device 102 can transmit information on an inquiry or negotiation with respect to the seller 104 to the information processing device 100, or transmit a request for confirmation of vehicle information by the third party 106 to the information processing device 100. The communication device 102 receives at least a part of the evaluation information created by the third person 106 from the information processing device 100 and displays the received evaluation information on the display unit.
The communication device 102 can receive, in addition to the evaluation information provided by the third party 106, quoted price information of repair costs, quoted price information of delivery costs, and the like provided by the third party 106 and display the received information on the display unit, and can make a request for repair or delivery in accordance with the operation of the prospective purchaser 105 (via the information processing device 100 or directly).
The communication device 103 is a communication device used by the third party 106, and may be, for example, a smart phone, a tablet terminal, or a personal computer. The third person is, for example, a service worker who can provide a vehicle maintenance service, such as a vehicle sales shop (dealer).
[ example of functional configuration of information processing apparatus ]
Fig. 2 is a block diagram showing an example of a functional configuration of the information processing apparatus 100. The control Unit 200 includes one or more processors (CPU 201: Central Processing Unit), ROM (Read Only Memory) 202, and RAM (Random Access Memory) 203. The CPU201 controls various processes shown below by reading and executing a computer program (simply referred to as a program) stored in the ROM 202. The ROM202 is a nonvolatile storage area and stores programs corresponding to various processes. The RAM203 is a volatile storage area, and is used as a work memory or the like, for example. The control Unit 200 may further include a GPU (Graphics Processing Unit), an ASIC (Application Specific Integrated Circuit), an Application Specific Circuit, or the like. Each configuration of the control unit 200 may be a configuration in which elements are virtualized.
The power supply unit 204 supplies power from the outside to the information processing apparatus 100. The communication unit 205 is configured to communicate with the communication devices 101 to 103 and the like via a communication network, and the communication method, the communication protocol and the like are not particularly limited.
[ software configuration of information processing apparatus ]
Fig. 3 is a diagram showing an example of the software configuration of the information processing device 100 according to the present embodiment. In the present embodiment, each portion is realized by reading out and executing a program stored in the ROM202 or the like by the CPU 201. Note that the software configuration only shows an example of the configuration required for implementation of the present embodiment, and the software configurations of firmware, OS, middleware, web service modules, and the like are omitted.
The vehicle information acquisition unit 301 acquires information (vehicle information) related to the sold vehicle from the communication device 101. The vehicle information is transmitted from the communication device 101 at the time of registration thereof. Further, the personal information may be transmitted from the communication device 101 (when confirmation of the vehicle information is requested to the third party 106, for example) for addition.
The vehicle information includes general items such as a vehicle type, a year type, a grade, items related to a failure condition, and personal information, which will be described in detail later. The vehicle information transmitted from the communication device 101 includes at least general items such as the vehicle type and the year. The items related to the failure and the personal information are not necessary for registering the vehicle information, and therefore may or may not be included in the vehicle information transmitted from the communication device 101.
The vehicle information management unit 302 writes the vehicle information acquired by the vehicle information acquisition unit 301 in the vehicle information DB310 or reads it. The vehicle information DB310 is a database that stores vehicle information.
The evaluation information acquisition unit 303 acquires the evaluation information created by the third person 106 from the communication device 103. The evaluation information includes information indicating the correctness and errors of each item of the vehicle information described by the seller 104, and information on the same item as the item related to the failure condition of the vehicle information, which will be described in detail later. The service information management unit 304 writes or reads service information such as evaluation information, repair charge quotation information, or traffic charge quotation information, which is provided from the communication device 103 of the third party 106, into the service information DB 311. The service information DB is a database that stores evaluation information, repair cost price information, and delivery cost price information, which are service information provided from the third party 106.
The additional information acquisition unit 305 acquires quote information of repair costs and quote information of traffic costs in the service information from the communication device 103 of the third party 106.
The user evaluation value acquisition unit 306 acquires information indicating an evaluation of a transaction with the seller 104 from the communication device 102 of the prospective purchaser 105. The user evaluation value acquisition unit 306 acquires information indicating the evaluation of the transaction for the prospective purchaser 105 from the communication device 101 of the seller 104. The information acquired by the user evaluation value acquisition section 306 is stored in a user evaluation value DB312 that stores evaluation for transactions.
The information providing unit 307 acquires information stored in each database through the vehicle information management unit 302, the service information management unit 304, and the like, and provides display information to the communication device 101 of the seller 104 and the communication device 102 of the prospective purchaser 105.
[ vehicle information ]
Next, a data format of the vehicle information will be described with reference to fig. 6. The vehicle information 600 includes a vehicle ID601, general items 602, items 603 related to a failure condition, and personal information 604. The vehicle information shown in fig. 6 is managed by each vehicle ID as an identifier for identifying the vehicle information. The general event 602 is a general event indicating the attribute of the vehicle being sold. The general item 602 includes, as sub items, descriptions of a model, a grade, an exterior color, an interior color, a travel distance, a vehicle inspection end date, a tire, an air conditioner, a navigation system, an outside company product, other equipment, and the like of a vehicle to be sold, or information indicating whether or not the equipment is mounted. Typically, information for the generic transaction 602 is entered by the seller 104 using the communication device 101. These items are information used as information indicating the attribute of the vehicle when buying and selling a new vehicle or a second-hand vehicle, and are not limited to these examples, and may be other information. The seller 104 can input the information 603 about the failure condition and the personal information 604 using the communication device 101, and transmit the information to the information processing device 100.
The vehicle information identified by the vehicle ID may include images, animation, other VR images, and the like of the vehicle so that general matters and matters related to a failure can be grasped more accurately with respect to the state of the vehicle being sold. Alternatively, the vehicle information may include information (remark information) related to a question related to the vehicle from the prospective purchaser 105 and an answer to the question from the seller.
[ evaluation information ]
Next, the data format of the evaluation information will be described with reference to fig. 7. The evaluation information 700 includes an evaluation ID701, a general event 702, and an event 703 relating to a failure. The evaluation ID701 is an identifier for identifying evaluation information. The general event 702 and the event 703 related to the failure include information 705 described in the vehicle information by the seller, an evaluation result 706 by the third party, and information on whether or not the seller 104 has permission 707 to disclose the information, for each sub-item 704.
In the example shown in fig. 7, for an evaluation having an evaluation ID of "IDz", information items such as { vehicle type 1, class 1, year 1, color 1, … } are stored in the row of the information 705. In the line of the evaluation result 706 by the third party, the third party 106 confirms the description content of the seller and stores "OK" indicating that there is no error. That is, in the example shown in fig. 7, all the information indicating the general items described by the seller 104 is correct as a result of being confirmed by the third party 106.
In addition, in the event 703 relating to the failure, it is shown that "information relating to the flaw/dent" of the seller 104 with respect to the sub-item 704 is described as "the flaw is present in the portion P1", and "information relating to the replacement/repair possibility" with respect to the sub-item 704 is not described. On the other hand, as for the "information on the flaw/dent", the information "flaw/dent in the P2 part" is added to the "flaw/dent in the P1 part" in the result of the evaluation by the third person (row of the third person's evaluation result 706). This means that the information of the flaw/dent that the seller 104 overlooked (or forgotten to describe) is updated to more accurate information by the confirmation of the third party 106. Further, the confirmation by the third party 106 indicates that the replacement term is close to "information on the replacement/repair possibility" such as "the part P3 needs to be replaced until XX". The possibility of replacement or repair is often information that cannot be grasped by an actual user (seller) and is added by a professional third person confirmation that can provide a vehicle maintenance service. On the other hand, if the purchaser 105 can grasp such information before the transaction, it is desirable to separately consider the cost for replacement and repair when replacement and repair are required in the near future.
However, when the third party 106 finds unfavorable information (for example, information on the possibility of replacement/repair) that the seller 104 does not know while checking the vehicle of the seller 104, if the information described by the third party 106 is unconditionally disclosed to the prospective purchaser 105, the benefit of the seller 104 may be impaired. Therefore, when the evaluation information is described by the third party 106, the seller 104 can set whether or not to permit disclosure of each piece of information related to the event 703 related to the failure. For example, as shown in fig. 7, an allowable difference can be set for each item of the event 703 related to the failure. In this way, in the system for mediating the buying and selling of the used vehicle, the reliability of the information on the vehicle proposed by the seller can be improved by the confirmation of the third party, and the loss of the profit of the seller, which may be caused by the confirmation result, can be suppressed.
[ service information ]
Next, a data format of the service information will be described with reference to fig. 8. The service information is information that stores information provided from a third person 106 who is a worker who can provide the maintenance service for the vehicle. The third party 106 can provide a repair service for a portion requiring repair and a service related to a delivery until the prospective purchaser 105 starts riding the purchased vehicle, in addition to checking the state of the sold vehicle.
For example, as shown in FIG. 8, the service information integrates information provided by the third party 106. In this example, the service ID805 is managed by associating vehicle information (vehicle ID801), evaluation information (evaluation ID802), information on a quoted price related to repair, and information related to delivery. That is, the evaluation information and the information of the quoted price related to the repair and delivery of the vehicle can be extracted from the predetermined vehicle information.
The repair-related quote information 803 is associated with a quote amount for repairing the defect described in the vehicle information by the seller 104 (for example, a flaw in the portion P1), and a defect found when the vehicle is confirmed by the third party 106 (for example, a dent in the portion P2). The offer information 804 related to the delivery describes an amount of an offer for a fee for an item required for checking the vehicle, an agent of a registration procedure, or the like.
[ user evaluation value information ]
User evaluation value information is set for each user, and is stored in the user evaluation value DB 312.
The user evaluation value information can be evaluated by both the seller 104 and the desired purchaser 105 after the transaction between the seller 104 and the desired purchaser 105 is completed. The rating information can be referenced by other users when the seller 104 or the prospective buyer 105 conducts other transactions.
The user evaluation value information is information in which, for example, the user who has been evaluated and the evaluation content are recorded on the side that receives the evaluation (the seller 104 when input by the prospective purchaser 105). For example, when the prospective purchaser 105 inputs the user evaluation value information to the seller 104, the user ID indicating the seller 104 is associated with the evaluation content of the prospective purchaser 105 by the user ID identifying the evaluator (the prospective purchaser 105 in this case). The evaluation content may be, for example, information specifying any one of the one to five stages, or information in a remark form such as "the user has been satisfied with quickly coping with the evaluation", or both of them.
[ example of functional configuration of communication device 101 ]
Next, a functional configuration example of the communication device 101 used by the seller will be described. Fig. 4 is a block diagram showing an example of the functional configuration of the communication apparatus 101. It is to be noted that the communication device 102 used by the purchaser 105 may have the same configuration as the communication device 101. The control unit 410 includes one or more CPUs 411, ROMs 412, and RAMs 413. The CPU411 controls various processes in the communication apparatus by reading and executing programs stored in the ROM 412. The ROM412 is a nonvolatile storage medium and stores programs corresponding to various processes. The RAM413 is a volatile storage medium, and is used as a working memory or the like, for example. The control unit 410 may further include a GPU, an ASIC, or a dedicated circuit.
Further, the communication device 101 of the present embodiment includes various configurations such as an interface for providing information with the outside and power necessary for the operation of the communication device 101. Each of the configurations described below operates under the control of the control unit 410.
The operation unit 414 receives various operations for the communication device, including, for example, a switch, a touch panel, and the like. The operation unit 414 receives, for example, vehicle information related to a vehicle to be sold (user operation on a vehicle information input screen described later), or an operation for setting the presence or absence of disclosure of evaluation information of the third party 106 (user operation on a disclosure item permission screen described later). The operation unit 141 may include a soft keyboard for inputting characters.
The communication unit 415 is configured to communicate with an external device (for example, the information processing device 100) via a network, and the communication method, the communication protocol, and the like are not particularly limited. The communication unit 415 transmits vehicle information and settings related to public matters to the information processing device 100, or receives evaluation information of the third person 106, for example.
The power supply unit 416 is configured to supply power to each unit of the communication device 101, and corresponds to a battery, for example. The display unit 417 is configured to display various user interfaces related to operation menus and sales of vehicles, and includes a display and the like. The display portion 417 and the operation portion 414 may be integrated as a touch panel display, for example.
The sensor unit 421 includes various sensors such as a GPS (Global Positioning System) and a camera for detecting position information of the sensor unit. The imaging unit 422 is, for example, a camera, and can capture an image of a vehicle for sale.
[ example of functional configuration of communication device 103 ]
Next, a functional configuration example of the communication device 103 will be explained. Fig. 5 is a block diagram showing an example of the functional configuration of the communication device 103. The control unit 510 includes one or more CPUs 511, ROMs 512, and RAMs 513. The CPU511 controls various processes in the communication apparatus by reading and executing programs stored in the ROM 512. The ROM512 is a nonvolatile storage medium and stores programs corresponding to various processes. The RAM513 is a volatile storage medium, and is used as a work memory or the like, for example.
Further, the communication device 103 according to the present embodiment includes various configurations such as an interface for providing information with the outside and power necessary for the operation of the communication device 103. Each of the configurations described below operates under the control of the control unit 510.
The operation unit 514 receives various operations for the communication device, including a mouse, a keyboard, and a touch panel, for example. In the present embodiment, the operation unit 514 is used when the third party 106 confirms and checks the vehicle of the seller 104, and creates the result of the confirmation as the evaluation information.
The communication unit 515 communicates with an external apparatus (for example, the information processing apparatus 100) via a network, and the communication method, the communication protocol, and the like are not particularly limited. The communication unit 515 transmits the input evaluation information to the information processing apparatus 100, or receives vehicle information input by the seller 104 from the information processing apparatus 100, for example.
The power supply unit 516 is configured to supply power to each unit of the communication device 103, and corresponds to a battery. The display unit 517 is configured to output various information such as an operation menu, and includes a display and the like.
[ series of operations of vehicle information providing processing ]
Next, a series of operations of the vehicle information providing process executed by the information processing device 100 in the used vehicle trading system will be described with reference to fig. 11A and 11B. In addition, the present process is performed by the used-car sales service provided by the information processing apparatus 100, and the seller and the prospective purchaser are registered in the service using their own user IDs. Further, the operation of each device is realized by executing a program stored in a ROM of each device by a CPU.
In S1101, the communication device 101 inputs vehicle information of a vehicle to be sold in accordance with the operation of the seller 104, and transmits the vehicle information to the information processing device 100. Fig. 9 shows an example of a vehicle information input screen 901 displayed on the display unit 417 when the seller 104 inputs vehicle information. The vehicle information input screen 901 is configured to be capable of inputting information corresponding to the vehicle information described above, and includes, for example, a column 902 for inputting general items such as the type of the vehicle to be sold, and a column 903 for inputting items related to the failure condition of the vehicle to be sold. In the example shown in fig. 9, for example, an input field 904 related to a flaw and an input field 905 related to an accident history are provided for the items related to the failure.
Further, the communication device 101 can add an image, a moving image, another VR image, and the like of the vehicle captured in advance or captured while being input to the vehicle information input screen 901. In S1102, the information processing device 100 acquires the vehicle information from the communication device 101 and stores it in the vehicle information DB 310.
In S1103, the communication device 102 searches for the vehicle information by the operation of the prospective purchaser 105, specifies the specific vehicle information, and transmits a viewing request. In the timing chart shown in fig. 11A, in consideration of the intuitiveness of the drawing, a search request is transmitted from the communication apparatus 102 to the information processing apparatus 100, and the process of transmitting the search result from the information processing apparatus 100 is omitted.
In S1104, the information processing device 100 transmits the vehicle information (for example, by the vehicle information ID or the like) designated to the communication device 102. In S1105, the communication device 102 receives the target vehicle information and displays the vehicle information on the display unit 417. It is desirable that the purchaser 105 can confirm general items and items related to the trouble in the vehicle information. At this time, when the purchaser 105 further requests confirmation of the third party, the purchaser presses a key on the display screen or the like to request confirmation of the third party, and transmits a confirmation request to the third party to the information processing apparatus 100.
In S1106, the information processing apparatus 100, upon receiving the confirmation request from the communication apparatus 102, notifies the seller 104 and requests the evaluation information from the third party 106. Although not explicitly shown in fig. 11A, when receiving a notification of a confirmation request to the third party from the prospective purchaser 105, the seller 104 transports the vehicle for sale to a maintenance site of the third party (to confirm). The information processing apparatus 100 transmits vehicle information to be evaluated by the third person 106 to the communication apparatus 103.
In the example of the present embodiment, the seller 104 transports the vehicle to the third party in response to receiving the request for evaluation by the third party, but the timing of transporting the vehicle may be other timing. For example, the seller may transport the vehicle to a third party in response to the information processing apparatus 100 transmitting vehicle information of the vehicle to be sold.
In S1107, when the evaluation information is requested from the information processing apparatus 100, the communication apparatus 103 of the third party 106 displays the received vehicle information as being able to be confirmed by the third party. Then, when the third person confirms and evaluates the vehicle based on the vehicle information, the communication 102 transmits evaluation information including the evaluation result to the information processing device 100. For example, when a third party receives a vehicle of a seller that has been transported, the third party checks and evaluates the vehicle while looking at vehicle information described by the seller. As described above, if the vehicle information is described without an error, the third person 106 adds information indicating that there is no error to the evaluation information. When a failure is newly found or a state in which a possibility of replacement or repair is generated is found, information such as the failure is described in the evaluation information.
In addition, when the used vehicle is purchased and sold by the vehicle information providing process according to the present embodiment, the vehicle of the seller is transported to the third party at the time when the evaluation of the third party is requested. Therefore, after the transaction is established through the following processing, it is not necessary to transport the vehicle in order to perform a transaction procedure or the like to the dealer (i.e., a third party). Therefore, the time from the establishment of the transaction to the delivery of the vehicle can be shortened.
The third party creates the repair-related offer information 803 and the delivery-related offer information 804 shown in fig. 8 in combination, and transmits them to the information processing apparatus 100. In the present embodiment, a case has been described as an example in which the repair-related offer information and the delivery-related offer information are transmitted to the information processing device 100 at the same timing as the evaluation information. However, the purchaser 105 and the third party 106 may wish to further adjust the details of the repair or delivery procedure at a later time, and the third party 106 may transmit the adjusted quoted amount to the information processing apparatus 100 to update the information.
In S1108, the information processing apparatus 100 receives the evaluation information and the information related to the offer from the communication apparatus 102, and stores them in the evaluation information DB and the service information DB, respectively. In addition, the information processing apparatus 100 notifies the seller 104 of the evaluation result in accordance with the fact that the DB stores the evaluation information and the offer information.
In S1109, the communication device 101 displays the public item permission screen based on the evaluation result from the information processing device 100, and sets the public item in accordance with the instruction of the vendor. The public affair permission screen is, for example, a public affair permission screen 1001 shown in fig. 10, and shows an evaluation result 1002 of the third party. The evaluation result of the third person includes general items 1003 and items 1006 related to the failure condition, and the confirmation result 1005 of the description of each sub item 1004 is displayed in the general items 1003. In the example shown in fig. 10, the confirmation result 1005 indicates that there is no error in the information shown by the seller. In addition, the confirmation result 1008 in the event 1006 related to the failure indicates that the "flaw is found in the portion P1" in the item 1007 was confirmed by the third person.
In S1110, the information processing apparatus 100 updates the evaluation information based on the received evaluation information. In S1111, the information processing apparatus 100 transmits the updated evaluation information to the communication apparatus 102 of the prospective purchaser.
In S1112, the communication device 102 displays the received evaluation information on the display unit. Thus, it is desirable that the buyer 105 can view the evaluation information confirmed by the third party. The evaluation information displayed by the communication device 102 may be similar to the public affair permission screen shown in fig. 10. For example, the items 1002 to 1009 may be displayed, and the evaluation information at 1010 may be displayed with a description of "partially recessed at P2" that the seller allows. In this way, the evaluation information can be viewed while comparing the items described by the seller with the evaluation results (examination marks, new indications of defective conditions) of the third party.
In S1113, when the prospective purchaser 105 determines purchase of the vehicle while viewing the evaluation information, the communication device 102 transmits information indicating a request for transaction to the information processing device 100 according to an operation of the prospective purchaser 105.
In S1114, the information processing apparatus 100 transmits information indicating that the transaction is established to the communication apparatus 101 of the seller 104 and the communication apparatus 103 of the third party when the transaction is established with the seller based on the application of the transaction from the communication apparatus 102. By notifying the establishment of the transaction to the third party as well, the third party 106 can promptly start the work for replacement, repair, or the like, or the work for delivery of the vehicle after the establishment of the transaction. That is, the time to delivery can be shortened as compared with the case where the communication is individually obtained from the prospective purchaser.
When the transaction for the vehicle is ended, the information processing apparatus 100 acquires information indicating the evaluation of the transaction for the seller and information indicating the evaluation of the transaction for the prospective purchaser from the respective communication apparatuses, and updates the evaluation information of the transaction for each user based on the acquired information of the evaluations. The evaluation information for a transaction is used as information indicating the reliability of the user when the user performs other transactions.
As described above, in the present embodiment, the vehicle information described by the seller is evaluated by the third party, and the evaluation result is acquired. Then, predetermined information including the evaluation result concerning the vehicle failure condition among the information of the evaluation result is transmitted to the communication device of the prospective purchaser. Further, predetermined information including the evaluation result regarding the defective condition of the vehicle controls the evaluation result based on the permission of the seller. Thus, accurate, erroneous, and reliable vehicle information in which the items related to the failure are not obtained can be provided as more reliable information. In other words, in the system for mediating the buying and selling of the used vehicle, the reliability of the information on the vehicle proposed by the seller can be improved.
< summary of the embodiments >
1. The information processing apparatus (e.g. 100) of the above embodiment,
for a used-car buying and selling system (e.g. 10) that mediates a seller (e.g. 104) of a vehicle and a prospective purchaser (e.g. 105) of the vehicle,
an information processing device (for example, 100) includes:
a vehicle information acquisition unit (e.g., 301) that acquires vehicle information (e.g., 600) relating to a vehicle, including information on a bad condition of the vehicle on sale, from a communication device (e.g., 101) of a seller;
an evaluation information acquisition unit (e.g., 303) that acquires information (e.g., 700) of an evaluation result obtained by evaluating vehicle information by a third party (e.g., 106) who can provide a vehicle maintenance service, from a communication device held by the third party; and
and a control unit (e.g., 307, S1111) for controlling to transmit predetermined information including an evaluation result (e.g., 703) relating to a failure condition of the sold vehicle among the information of the evaluation result to the communication device of the prospective purchaser.
According to this embodiment, in the system for mediating the buying and selling of the used vehicle, the reliability of the information on the vehicle proposed by the seller can be improved.
2. In the information processing apparatus in the above-described embodiment,
the information of the evaluation result includes information (for example 1010) of the evaluation result relating to a bad condition other than the items disclosed by the seller in the vehicle information,
the control unit changes the content of predetermined information for the prospective purchaser according to whether or not the seller of the vehicle permits the information of the evaluation result concerning the failure condition other than the items disclosed by the seller (for example, 1009 and 1011).
According to this embodiment, it is possible to reduce the loss of the benefit of the seller when the seller does not recognize the disclosure of the information on the failure condition, among the information on the failure condition confirmed by the third party.
3. In the information processing apparatus in the above-described embodiment,
the information processing apparatus further has a repair information acquisition unit (e.g., 304) that acquires price quote information (e.g., 803) of repair costs provided by a third party for repairing the bad condition of the vehicle from the communication apparatus of the third party,
the control means further controls to transmit quote information of the repair cost to the communication device of the prospective purchaser when transmitting the predetermined information.
According to this embodiment, it is desirable that the purchaser can repair the vehicle in accordance with the budget in consideration of both the defective portion of the vehicle and the repair offer.
4. In the information processing apparatus in the above-described embodiment,
the information processing apparatus further has a traffic information acquisition unit (e.g., 304) that acquires price information (e.g., 804) of a traffic fee for the vehicle provided by a third party from a communication apparatus of the third party,
the control means further controls to transmit quote information of the delivery fee to the communication device of the prospective purchaser when transmitting the predetermined information.
According to this embodiment, it is desirable that the purchaser can select whether or not to perform a delivery procedure by himself/herself, based on the contents of the quoted price.
5. In the information processing apparatus in the above-described embodiment,
the information processing apparatus further has a transaction information acquisition unit (e.g., 306) that acquires information representing evaluations for transactions of the seller and information representing evaluations for transactions of the prospective purchaser, respectively,
the control unit updates the evaluation information for the transaction associated with the seller based on the information representing the evaluation for the transaction for the seller, and updates the evaluation information for the transaction associated with the desired purchaser based on the information representing the evaluation for the transaction for the desired purchaser.
According to this embodiment, in addition to the reliability of the vehicle information (evaluation information) provided in the information processing device, the reliability for each user (prospective purchaser and seller) can be improved.
6. The information processing method of the information processing apparatus (e.g., 100) in the above-described embodiment,
which is executed in an information processing apparatus of a used-vehicle buying and selling system for intermediating a seller of a vehicle and a desired purchaser of the vehicle,
the information processing method includes:
a vehicle information acquisition step (e.g., S1102) of acquiring vehicle information related to a vehicle including information on a bad condition of a vehicle sold from a communication device of a seller;
an evaluation information acquisition step (e.g., S1108) of acquiring information of an evaluation result obtained by evaluating vehicle information by a third party from a communication device owned by the third party that can provide a vehicle maintenance service; and
and a control step (S1111) for controlling to transmit predetermined information including an evaluation result concerning a failure condition of the sold vehicle among the information of the evaluation result to the communication device of the prospective purchaser.
According to this embodiment, in the system for mediating the buying and selling of the used vehicle, the reliability of the information on the vehicle proposed by the seller can be improved.
The present invention is not limited to the above-described embodiments, and various modifications and changes can be made within the scope of the present invention.
Claims (7)
1. An information processing device for a used-car buying/selling system for intermediating a seller of a vehicle and a prospective purchaser of the vehicle,
the information processing apparatus includes:
a vehicle information acquisition unit that acquires vehicle information relating to the vehicle including information on a defective condition of the vehicle on sale from a communication device of the seller;
an evaluation information acquisition unit that acquires information of an evaluation result obtained by evaluating the vehicle information by a third person from a communication device owned by the third person who can provide a maintenance service for the vehicle; and
and a control unit configured to control to transmit predetermined information including an evaluation result related to a failure condition of the sold vehicle among the information of the evaluation result to the communication device of the prospective purchaser.
2. The information processing apparatus according to claim 1,
the information of the evaluation result includes information of an evaluation result related to a failure condition other than the item disclosed by the seller in the vehicle information,
the control unit may change the content of the predetermined information for the prospective purchaser according to whether or not the seller of the vehicle permits the information of the evaluation result regarding the failure condition other than the items disclosed by the seller.
3. The information processing apparatus according to claim 1,
the information processing apparatus further has a repair information acquisition unit that acquires, from the communication device of the third party, quote information of repair costs provided by the third party for repairing the bad condition of the vehicle,
the control means further controls to transmit the quoted price information of the repair fee to the communication device of the prospective purchaser when the predetermined information is transmitted.
4. The information processing apparatus according to claim 1,
the information processing apparatus further has a traffic information acquisition unit that acquires, from the communication apparatus of the third party, offer information of a traffic fee for the vehicle provided by the third party,
the control means further controls to transmit quote information of the delivery cost to the communication device of the prospective purchaser when transmitting the predetermined information.
5. The information processing apparatus according to claim 1,
the information processing apparatus further includes a transaction information acquisition unit that acquires information indicating an evaluation of a transaction with respect to the seller and information indicating an evaluation of a transaction with respect to the prospective purchaser, respectively,
the control unit updates the evaluation information for the transaction associated with the seller based on the information representing the evaluation for the transaction for the seller, and updates the evaluation information for the transaction associated with the prospective purchaser based on the information representing the evaluation for the transaction for the prospective purchaser.
6. An information processing method executed in an information processing apparatus of a used-vehicle buying and selling system for intermediating a seller of a vehicle and a prospective purchaser of the vehicle,
the information processing method includes:
a vehicle information acquisition step of acquiring vehicle information related to the vehicle including information on a bad condition of the sold vehicle from a communication device of the seller;
an evaluation information acquisition step of acquiring information of an evaluation result obtained by evaluating the vehicle information by a third person from a communication device owned by the third person who can provide a maintenance service for the vehicle; and
and a control step of controlling to transmit predetermined information including an evaluation result related to a failure condition of the sold vehicle among the information of the evaluation result to the communication device of the prospective purchaser.
7. A storage medium storing a program for causing a computer to function as each unit of an information processing device of a used-vehicle selling system for intermediating a seller of a vehicle and a prospective purchaser of the vehicle,
the information processing apparatus includes:
a vehicle information acquisition unit that acquires vehicle information relating to the vehicle including information on a defective condition of the vehicle on sale from a communication device of the seller;
an evaluation information acquisition unit that acquires information of an evaluation result obtained by evaluating the vehicle information by a third person from a communication device owned by the third person who can provide a maintenance service for the vehicle; and
and a control unit configured to control to transmit predetermined information including an evaluation result related to a failure condition of the sold vehicle among the information of the evaluation result to the communication device of the prospective purchaser.
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| JP2020-046810 | 2020-03-17 | ||
| JP2020046810A JP7471115B2 (en) | 2020-03-17 | 2020-03-17 | Information processing device, information processing method, and program for used car buying and selling system |
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| CN113421101A true CN113421101A (en) | 2021-09-21 |
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| JP2002207928A (en) * | 2001-01-12 | 2002-07-26 | Nec Corp | Server device and method for electronic commerce |
| KR20040042762A (en) * | 2002-11-15 | 2004-05-20 | 정남근 | A business model for search the repair informations of a used car |
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| JP2002269407A (en) | 2001-03-09 | 2002-09-20 | Tetra Net:Kk | System and method for selling used car with insurance using network |
| JP2011044066A (en) | 2009-08-24 | 2011-03-03 | Nagoya Institute Of Technology | User evaluation system for internet auction |
| JP6175307B2 (en) | 2013-08-12 | 2017-08-02 | 重成 金子 | Used car distribution system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| JP2002207928A (en) * | 2001-01-12 | 2002-07-26 | Nec Corp | Server device and method for electronic commerce |
| KR20040042762A (en) * | 2002-11-15 | 2004-05-20 | 정남근 | A business model for search the repair informations of a used car |
| KR20050080123A (en) * | 2005-07-14 | 2005-08-11 | 최종길 | Used car trading system by internet |
| JP2007213213A (en) * | 2006-02-08 | 2007-08-23 | Keita Arakawa | Used car dealing intermediary system |
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| JP7471115B2 (en) | 2024-04-19 |
| JP2021149320A (en) | 2021-09-27 |
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