CN111985907A - Rapid check-in identification and judgment system for travel industry - Google Patents
Rapid check-in identification and judgment system for travel industry Download PDFInfo
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Abstract
The invention provides a rapid check-in identification and judgment system for the tourism, which comprises a self-service check-in terminal, a check-in system and a tourism information management system; the self-service check-in terminal acquires identity characteristic information of a person to be checked in through a screen touch interaction process; the system comprises a tourism information management system, a data processing system and a data processing system, wherein the tourism information management system is used for matching pre-stored check-in information and order information according to received identity characteristic information and further judging whether the order information of the personnel to be checked-in can be successfully matched; and if so, carrying out a check-in process according to the order information. The invention provides a rapid check-in identification and judgment system for the tourism, which introduces a rapid authorization mode of biological information by intelligently matching the resident with a multi-order source, greatly improves the practicability of the check-in system, and greatly reduces the operation complexity and the flow waiting time of the resident. The work load of the tourism staff is reduced while the experience of the resident and the brand recognition are enhanced, the human-room ratio of the tourism lodging is optimized, and the operation cost is reduced.
Description
Technical Field
The invention belongs to the technical field of hotel and tourism, and particularly relates to a system for identifying and judging fast check-in of the tourism.
Background
With the continuous development of domestic economy and the improvement of the technical level of the internet, the hotel accommodation industry also starts an informatization and intelligentization development process. Hotel intelligent equipment (scheme) based on an IOT terminal, cloud service and data service is more and more valued and popular with accommodation enterprises. For the development of the times with rising labor cost, intellectualization is better to reduce cost and improve efficiency in hotel operation.
From the property of the travel service, the service quality is the matching degree of the service provided by the enterprise on the use value, material and spirit and the requirements of the residents, and the main characteristic points are as follows: safety, comfort, convenience, credibility, standard and personality, and the important expression form is the satisfaction degree (online evaluation) of residents.
The lobby service is an important contact point for the tourism service, and the resident can generate the first impression on the tourism service. The entrance and the exit belong to basic requirements in a KANO model, are service contact points which are necessarily experienced by the resident, and can greatly influence the online evaluation and public praise propagation of the satisfaction degree of the resident.
The business is put to eye, and the source of the travel industry is rich and diverse, including but not limited to third party OTA, enterprise client, travel group client, visiting guest, contract company and intermediary. The customer information and service contents of different channel sources are different, so that the travel service needs to intersperse and process a plurality of non-standardized services (such as check-in and check-out) during the service. In the service industry, the satisfaction degree of residents is mainly influenced by the service proficiency of workers, and the long waiting time can cause a large number of residents to generate low negative emotions, so that the network evaluation and the brand image of lodging enterprises are influenced.
At present, the check-in system in the hotel market supports fewer customer sources, and generally only supports part of OTAs and independent PMS. After foreground service personnel manually transcribe the data, the corresponding customer source type still needs to be manually searched by the resident, and the problems of low efficiency, easy error of the data, high operation cost and lower customer satisfaction degree exist.
Disclosure of Invention
Aiming at the defects in the prior art, the invention provides a rapid check-in identification and judgment system for the tourism industry, which can effectively solve the problems.
The technical scheme adopted by the invention is as follows:
the invention provides a rapid check-in identification and judgment system for the tourism, which comprises a self-service check-in terminal, a check-in system and a tourism information management system;
the self-service check-in terminal is used for acquiring the identity characteristic information of the personnel to be checked in through the screen touch interaction process, and comprises the following steps: collecting identity card information and face information, and then carrying out witness comparison, namely: comparing whether the acquired identity card information is matched with the face information or not, and if the matching is successful, transmitting the acquired identity characteristic information of the person to be checked to the travel information management system;
the check-in system is compatible with the micro-center platform of the third-party data and the business system and is used for bearing the content of the resident service;
the system for managing the tourism information is used for matching pre-stored check-in information and order information according to the received identity characteristic information so as to judge whether the order information of the personnel to be checked in can be successfully matched; if yes, carrying out check-in process according to the order information; if not, starting the on-site booking process.
Preferably, the self-service check-in terminal collects the identity characteristic information of the personnel to be checked-in, and the method comprises the following steps: collecting identity card information and face information, and then carrying out witness comparison, namely: comparing whether the collected identity card information is matched with the face information, wherein the identity card comparison method comprises the following steps:
the self-service check-in terminal judges whether the identity card information is successfully acquired, and if not, an identity card information acquisition and reading process is carried out; if yes, further judging whether the face information is successfully acquired, and if not, carrying out a face information acquisition and reading process; if yes, matching the acquired identity card information with the face information, and if matching is successful, ending the process; if the matching fails, judging whether the matching failure times reach three times, if not, repeating the processes of face information acquisition and testimony comparison; if the number of times reaches three, a notification message of failure of the testimonial comparison is sent out, and a manual service process is started.
Preferably, the self-service check-in terminal collects the identity card, and the specific process is as follows:
the self-service check-in terminal reads the identity card information and judges whether the identity card information is successfully read, and if the identity card information is successfully read, the read identity card information is temporarily stored; if the reading fails, judging whether the failure times reach 5 times, and if the failure times do not reach 5 times, re-reading the information of the identity card; if the number of times reaches 5, sending out a notification message of failure in reading the ID card information, and starting manual service.
Preferably, the self-service check-in terminal collects face information, and the specific process is as follows:
the self-service check-in terminal reads the face information and judges whether the face information is successfully identified, and if the face information is successfully identified, the identified face information is temporarily stored; if the identification fails, the following prompt information is given: if the face is not detected, please remove the hat and the glasses; and then face information recognition is carried out again.
Preferably, the travel information management system is specifically configured to:
step 1A, the tourism information management system comprises the following steps according to the identity characteristic information of the personnel to be checked in: the identity ID, the face image and the customer information dimension are used for identifying the identity of a resident of a person to be checked in, the source of the resident, historical consumption and a predetermined order, intelligently retrieving according to a specific rule and judging whether order matching can be completed or not;
step 2A, if the order is successfully matched, payment verification is carried out according to the identity of the resident; and if the order matching is unsuccessful, carrying out the association between the resident biological information input and the resident identity, and using the resident biological information input and the resident identity as a check-in voucher.
Preferably, the system for managing information of travel service intelligently retrieves according to a specific rule, and matches orders, specifically comprising:
the tourism information management system accesses the order information of each channel and completes the association of the resident information through a call center (SOP);
the tourism information management system stores the resident information, including the resident identification card information, the resident name information and the resident mobile phone number information; then, the tourism information management system obtains the tenant grade information according to the tenant information and a pre-stored relationship table of the tenant identity and the tenant grade; the tourism information management system performs accurate matching and fuzzy matching according to the resident grade information and a certain priority rule, and further automatically matches orders for the residents; if the order can not be automatically matched, reading the 6-bit preset number notified by the short message to match the order;
and if the order corresponding to the resident information does not exist, starting a process of performing on-site room booking in the lodging service place.
Preferably, the system for managing information of travel service intelligently retrieves according to a specific rule, and matches orders, specifically comprising:
step 1.1, searching a pre-stored order data table accessed by multiple customer sources according to the identity characteristic information of the personnel to be checked, firstly judging whether a corresponding team order can be searched, and if so, executing step 1.5; if not, executing step 1.2;
step 1.2, adopting the identification number of the person to be checked to inquire an order data table, judging whether the corresponding order can be matched, if so, executing the step 1.5; otherwise, executing step 1.3;
step 1.3, inquiring an order data table by adopting the name of a person to be checked, judging whether the corresponding order can be uniquely matched, and if so, executing the step 1.5; otherwise, executing step 1.4;
step 1.4, transacting booking operation for the personnel to be transacted, and transacting the transaction flow only after booking is successful; the concrete modes include two types:
firstly, judging whether a person to be checked has a reserved two-dimensional code, and if so, ending the process;
secondly, reading the reservation number and the check code, inquiring an order data table according to the reservation number and the check code, judging whether the corresponding order can be uniquely matched, and if so, executing the step 1.5; otherwise, judging whether the failure times reach three times, if so, prompting error reasons and ending the process; otherwise, reading the booking number and the check code again;
step 1.5, inquiring the current user information, including: the mobile phone number binding state and the public number attention state return the following information: whether the order is a team order, an order payment state, a finger vein binding state, a mobile phone number binding state and a public number attention state, and ending the process.
Preferably, the method further comprises a supplementary recording process for the same pedestrian, including a check-in authorization process and a supplementary recording registration process, and specifically comprises the following steps:
step 2.1, the client A is a client which has entered a guest; the client B is a client for recording the co-pedestrian; adopting the following mode to carry out the check-in authorization process:
1) the client A enters into the small program, and selects a check-in order and a designated house type; then, the client A forwards a notification message for inviting the co-pedestrian to live in to the client B;
2) after receiving the message of inviting to check in, the client B fills in the identity information of the invited resident, including: name, identification card number and mobile phone number; then, the client B submits information to the travel information management system and receives a check-in authorization code issued by the management platform;
3) the client B returns a notification message of successful invitation to the client A;
step 2.2, the supplementary recording registration process comprises the following steps:
the self-service check-in terminal reads the identity card information and the face information of the pedestrian to be registered, carries out the witness comparison, inquires the authorization information of the registered person after the witness comparison is passed, if the corresponding check-in authorization code can not be inquired successfully, the registered person is not authorized, starts the manual service, and ends; if the corresponding check-in authorization code can be successfully inquired, the additional recording person is authorized, whether two persons are registered in the room is further judged, if yes, manual service is carried out, and the process is finished; if not, reading the finger vein of the additional person, guiding to pay attention to the public number, and ending the process.
Preferably, the method further comprises a team check-in process, which comprises the following steps:
the self-service check-in terminal reads the check-in authorization code of the team and judges whether the check-in authorization code is valid or not, if so, the identity card information and the face information of the currently checked-in team personnel are read, the testimony comparison is carried out, after the testimony comparison is passed, the finger vein of the currently checked-in team personnel is recorded, then the house number is sent to the corresponding mobile phone number of the current team personnel in a short message mode, the current team personnel is added to the list of checked-in personnel of the check-in team, and the flow is ended.
Preferably, the method further comprises a refuge process, which comprises the following steps:
step 3.1, when the self-service check-in terminal receives a room returning notice sent by the guest A, judging whether the house of the guest A is a house with the finger vein function, if so, collecting the finger vein of the guest A, and executing the step 3.2 after the collection is successful; otherwise, reading the house card information inserted by the guest A, and executing the step 3.2 after the reading is successful;
step 3.2; the self-help check-in terminal sends out a notification message whether to invoice, if not, the flow is ended; if yes, sending out a notification message whether to make a special ticket, if yes, starting manual service, and ending the process; if not, printing the invoice after receiving the invoice head-up input by the guest A, and finishing the backout process.
The system for identifying and judging the rapid check-in of the tourism provided by the invention has the following advantages:
the invention provides a rapid check-in identification and judgment system for the tourism, which introduces a rapid authorization mode of biological information by intelligently matching the resident with a multi-order source, greatly improves the practicability of the check-in system, and greatly reduces the operation complexity and the flow waiting time of the resident. The work load of the tourism staff is reduced while the experience of the resident and the brand recognition are enhanced, the human-room ratio of the tourism lodging is optimized, and the operation cost is reduced.
Drawings
FIG. 1 is a general flow chart of a system for identifying and determining a quick sojourn in a tourism industry according to the present invention;
FIG. 2 is a flow chart of multi-guest source check-in provided by the present invention;
FIG. 3 is a sub-flowchart of the ID card reading provided by the present invention;
FIG. 4 is a sub-flow diagram of face recognition provided by the present invention;
FIG. 5 is a sub-flowchart of the witness comparison provided by the present invention;
FIG. 6 is a flow chart of order lookup provided by the present invention;
FIG. 7 is a flow chart of a finger vein recording sub-process provided by the present invention;
FIG. 8 is a flowchart of the fellow walker's additional recording provided by the present invention;
FIG. 9 is a flow chart of team check-in provided by the present invention;
fig. 10 is a flow chart of the back room provided by the present invention.
Detailed Description
In order to make the technical problems, technical solutions and advantageous effects solved by the present invention more clearly apparent, the present invention is further described in detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
The invention provides a rapid check-in identifying and judging system for the tourism, which can automatically identify various passenger sources of the tourism and provide differentiated standard services for the passenger sources, thereby improving the check-in efficiency of passengers and the check-in experience of the passengers.
Specifically, the system for identifying and judging the rapid check-in of the tourism provided by the invention comprises a self-service check-in terminal, a check-in system and a tourism information management system.
The self-help check-in terminal acquires effective information from effective certificates such as identity cards and passports by using sensor technologies such as OCR (optical character recognition), RFID (radio frequency identification device) and the like;
the self-service check-in terminal shoots a check-in portrait through a camera, and the check-in portrait is subjected to portrait integrity and living body detection and is compared with a portrait in identity information;
if the verification is passed, identifying the identity of the resident, the source of the resident, the historical consumption and the predetermined order according to the dimensions such as the identity ID, the portrait, the customer information and the like, and intelligently retrieving the matched order according to a specific rule;
in order to cope with the check-in process of complex conditions, a 6-bit preset number is introduced again on the basis of each third-party platform to carry out leakage repairing for intelligent matching;
if the order is successfully matched, payment verification is carried out according to the identity of the resident;
if the resident is not found, the biological information is input to establish association with the resident and serve as a check-in voucher;
the system scheme also comprises a refuge and checkout device.
The following respectively introduces the self-service check-in terminal, the check-in system and the tourism information management system in detail:
self-help check-in terminal
The self-service check-in terminal is used for acquiring the identity characteristic information of the personnel to be checked in through the screen touch interaction process, and comprises the following steps: gather ID card information and gather biological characteristic information, wherein, biological characteristic information includes face information and finger vein information, then, carries out the testimony of a witness contrast with ID card information and face information, promptly: and comparing whether the acquired identity card information is matched with the face information, and if the matching is successful, transmitting the acquired identity characteristic information of the person to be checked to the travel information management system. The self-help check-in terminal is also used for recording the door lock.
The self-service check-in terminal collects the identity card, and referring to fig. 3, the specific process is as follows:
the self-service check-in terminal reads the identity card information and judges whether the identity card information is successfully read, and if the identity card information is successfully read, the read identity card information is temporarily stored; if the reading fails, judging whether the failure times reach 5 times, and if the failure times do not reach 5 times, re-reading the information of the identity card; if the number of times reaches 5, sending out a notification message of failure in reading the ID card information, and starting manual service.
The self-service check-in terminal carries out face information acquisition, and referring to fig. 4, the specific process is as follows:
the self-service check-in terminal reads the face information and judges whether the face information is successfully identified, and if the face information is successfully identified, the identified face information is temporarily stored; if the identification fails, the following prompt information is given: if the face is not detected, please remove the hat and the glasses; and then face information recognition is carried out again.
Self-service check-in terminal gathers the identity characteristic information of the personnel of waiting to check in, include: collecting identity card information and face information, and then carrying out witness comparison, namely: comparing whether the collected identity card information and the face information are matched, wherein the identity card comparison method is shown in figure 5 and comprises the following steps:
the self-service check-in terminal judges whether the identity card information is successfully acquired, and if not, an identity card information acquisition and reading process is carried out; if yes, further judging whether the face information is successfully acquired, and if not, carrying out a face information acquisition and reading process; if yes, matching the acquired identity card information with the face information, and if matching is successful, ending the process; if the matching fails, judging whether the matching failure times reach three times, if not, repeating the processes of face information acquisition and testimony comparison; if the number of times reaches three, a notification message of failure of the testimonial comparison is sent out, and a manual service process is started.
(II) check-in system
The check-in system is compatible with the third-party data and the micro-center station of the business system and bears the content of the resident service.
(III) travel information management system
The system for managing the tourism information is used for matching pre-stored check-in information and order information according to the received identity characteristic information so as to judge whether the order information of the personnel to be checked in can be successfully matched; if yes, carrying out check-in process according to the order information; if not, starting the on-site booking process. And is also used for storing the check-in information and the order information.
The travel information management system is specifically configured to:
step 1A, the tourism information management system comprises the following steps according to the identity characteristic information of the personnel to be checked in: the identity ID, the face image and the customer information dimension are used for identifying the identity of a resident of a person to be checked in, the source of the resident, historical consumption and a predetermined order, intelligently retrieving according to a specific rule and judging whether order matching can be completed or not;
step 2A, if the order is successfully matched, payment verification is carried out according to the identity of the resident; and if the order matching is unsuccessful, carrying out the association between the resident biological information input and the resident identity, and using the resident biological information input and the resident identity as a check-in voucher.
The system for managing the tourism information carries out order matching according to specific rule intelligent retrieval, and specifically comprises the following steps:
the tourism information management system accesses the order information of each channel and completes the association of the resident information through a call center (SOP);
the tourism information management system stores the resident information, including the resident identification card information, the resident name information and the resident mobile phone number information; then, the tourism information management system obtains the tenant grade information according to the tenant information and a pre-stored relationship table of the tenant identity and the tenant grade; the tourism information management system performs accurate matching and fuzzy matching according to the resident grade information and a certain priority rule, and further automatically matches orders for the residents; if the order can not be automatically matched, reading the 6-bit preset number notified by the short message to match the order;
and if the order corresponding to the resident information does not exist, starting a process of performing on-site room booking in the lodging service place.
The system for managing the travel information intelligently retrieves according to a specific rule, matches orders, and specifically includes, referring to fig. 6:
step 1.1, searching a pre-stored order data table accessed by multiple customer sources according to the identity characteristic information of the personnel to be checked, firstly judging whether a corresponding team order can be searched, and if so, executing step 1.5; if not, executing step 1.2;
step 1.2, adopting the identification number of the person to be checked to inquire an order data table, judging whether the corresponding order can be matched, if so, executing the step 1.5; otherwise, executing step 1.3;
step 1.3, inquiring an order data table by adopting the name of a person to be checked, judging whether the corresponding order can be uniquely matched, and if so, executing the step 1.5; otherwise, executing step 1.4;
step 1.4, transacting booking operation for the personnel to be transacted, and transacting the transaction flow only after booking is successful; the concrete modes include two types:
firstly, judging whether a person to be checked has a reserved two-dimensional code, and if so, ending the process;
secondly, reading the reservation number and the check code, inquiring an order data table according to the reservation number and the check code, judging whether the corresponding order can be uniquely matched, and if so, executing the step 1.5; otherwise, judging whether the failure times reach three times, if so, prompting error reasons and ending the process; otherwise, reading the booking number and the check code again;
step 1.5, inquiring the current user information, including: the mobile phone number binding state and the public number attention state return the following information: whether the order is a team order, an order payment state, a finger vein binding state, a mobile phone number binding state and a public number attention state, and ending the process.
Still include with the pedestrian's additional recording flow, refer to fig. 8, include the authorized flow of living in and additional recording registration flow, specifically include:
step 2.1, the client A is a client which has entered a guest; the client B is a client for recording the co-pedestrian; adopting the following mode to carry out the check-in authorization process:
1) the client A enters into the small program, and selects a check-in order and a designated house type; then, the client A forwards a notification message for inviting the co-pedestrian to live in to the client B;
2) after receiving the message of inviting to check in, the client B fills in the identity information of the invited resident, including: name, identification card number and mobile phone number; then, the client B submits information to the travel information management system and receives a check-in authorization code issued by the management platform;
3) the client B returns a notification message of successful invitation to the client A;
step 2.2, the supplementary recording registration process comprises the following steps:
the self-service check-in terminal reads the identity card information and the face information of the pedestrian to be registered, carries out the witness comparison, inquires the authorization information of the registered person after the witness comparison is passed, if the corresponding check-in authorization code can not be inquired successfully, the registered person is not authorized, starts the manual service, and ends; if the corresponding check-in authorization code can be successfully inquired, the additional recording person is authorized, whether two persons are registered in the room is further judged, if yes, manual service is carried out, and the process is finished; if not, reading the finger vein of the additional person, guiding to pay attention to the public number, and ending the process.
Wherein, referring to fig. 7, the method comprises the following steps:
1) inquiring a pre-stored finger vein record table through the identity card information, judging whether the finger vein is recorded, if so, representing an old client, and directly ending the process; otherwise, recording the finger vein, judging whether the recording of the finger vein is successful or not, and if not, repeating the operation of recording the finger vein; if successful, the flow ends.
Also included is a team check-in process, referring to fig. 9, including:
the self-service check-in terminal reads the check-in authorization code of the team and judges whether the check-in authorization code is valid or not, if so, the identity card information and the face information of the currently checked-in team personnel are read, the testimony comparison is carried out, after the testimony comparison is passed, the finger vein of the currently checked-in team personnel is recorded, then the house number is sent to the corresponding mobile phone number of the current team personnel in a short message mode, the current team personnel is added to the list of checked-in personnel of the check-in team, and the flow is ended.
The method further includes a procedure of returning, referring to fig. 10, including:
step 3.1, when the self-service check-in terminal receives a room returning notice sent by the guest A, judging whether the house of the guest A is a house with the finger vein function, if so, collecting the finger vein of the guest A, and executing the step 3.2 after the collection is successful; otherwise, reading the house card information inserted by the guest A, and executing the step 3.2 after the reading is successful;
step 3.2; the self-help check-in terminal sends out a notification message whether to invoice, if not, the flow is ended; if yes, sending out a notification message whether to make a special ticket, if yes, starting manual service, and ending the process; if not, printing the invoice after receiving the invoice head-up input by the guest A, and finishing the backout process.
One specific embodiment is described below:
step 1: the self-help check-in terminal needs to access order information of each channel and completes the association of the information of the residents through a call center (SOP);
step 2: the self-service check-in terminal collects information such as an identity card, a passport and the like through RFID and OCR technologies, reads portrait information contained in the information and takes the portrait information as a comparison sample;
and step 3: the self-service check-in terminal collects the portrait of the check-in person through the camera, and compares the portrait with the certificate information after the living body detection so as to meet the real-name safety requirement of public security on the travel industry;
in one example, the certificate needs to be read again when the image comparison fails, and the identity card is early warned for the staff after the certificate fails to be compared for many times;
and 4, step 4: storing the identity card, the name, the mobile phone number and other user information, identifying the identity and the grade of the check-in person, and performing accurate matching and fuzzy matching according to a certain priority rule to automatically match an order for the check-in person;
in one example, if the order cannot be automatically matched, a 6-digit preset number notified by a short message can be manually input to match the order;
in one example, if there is no order, an on-site order may be made at the lodging service;
and 5: according to the identity level of the check-in person, the order price is judged, corresponding fees and deposit are collected, and the check-in system carries out house arrangement according to house arrangement rules;
step 6: binding biological information (including but not limited to finger veins, human faces and fingerprints) of the check-in person as a check-in certificate and supporting access to a corresponding door lock;
and 7: the house number and the refund time information of the check-in person are informed through terminal equipment, short messages and the like.
The invention provides a rapid check-in identification and judgment system for the tourism, which introduces a rapid authorization mode of biological information by intelligently matching the resident with a multi-order source, greatly improves the practicability of the check-in system, and greatly reduces the operation complexity and the flow waiting time of the resident. The work load of the tourism staff is reduced while the experience of the resident and the brand recognition are enhanced, the human-room ratio of the tourism lodging is optimized, and the operation cost is reduced.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above may be implemented by hardware associated with computer program instructions, and the above programs may be stored in a computer readable storage medium, and when executed, may include the processes of the embodiments of the methods described above. The storage medium may be a magnetic disk, an optical disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), or the like.
The foregoing is only a preferred embodiment of the present invention, and it should be noted that, for those skilled in the art, various modifications and improvements can be made without departing from the principle of the present invention, and such modifications and improvements should also be considered within the scope of the present invention.
Claims (10)
1. A kind of tourism enters and checks the recognition and judgement system fast, characterized by, including entering the terminal station, entering the system and tourism information management system by oneself;
the self-service check-in terminal is used for acquiring the identity characteristic information of the personnel to be checked in through the screen touch interaction process, and comprises the following steps: collecting identity card information and face information, and then carrying out witness comparison, namely: comparing whether the acquired identity card information is matched with the face information or not, and if the matching is successful, transmitting the acquired identity characteristic information of the person to be checked to the travel information management system;
the check-in system is compatible with the micro-center platform of the third-party data and the business system and is used for bearing the content of the resident service;
the system for managing the tourism information is used for matching pre-stored check-in information and order information according to the received identity characteristic information so as to judge whether the order information of the personnel to be checked in can be successfully matched; if yes, carrying out check-in process according to the order information; if not, starting the on-site booking process.
2. The system of claim 1, wherein the self-service check-in terminal collects identity characteristic information of the personnel waiting to check in, and comprises: collecting identity card information and face information, and then carrying out witness comparison, namely: comparing whether the collected identity card information is matched with the face information, wherein the identity card comparison method comprises the following steps:
the self-service check-in terminal judges whether the identity card information is successfully acquired, and if not, an identity card information acquisition and reading process is carried out; if yes, further judging whether the face information is successfully acquired, and if not, carrying out a face information acquisition and reading process; if yes, matching the acquired identity card information with the face information, and if matching is successful, ending the process; if the matching fails, judging whether the matching failure times reach three times, if not, repeating the processes of face information acquisition and testimony comparison; if the number of times reaches three, a notification message of failure of the testimonial comparison is sent out, and a manual service process is started.
3. The sojourn fast check-in identification and judgment system according to claim 2, wherein the self-service check-in terminal collects the identity card, and the specific process is as follows:
the self-service check-in terminal reads the identity card information and judges whether the identity card information is successfully read, and if the identity card information is successfully read, the read identity card information is temporarily stored; if the reading fails, judging whether the failure times reach 5 times, and if the failure times do not reach 5 times, re-reading the information of the identity card; if the number of times reaches 5, sending out a notification message of failure in reading the ID card information, and starting manual service.
4. The sojourn fast check-in identifying and judging system according to claim 2, wherein the self-service check-in terminal performs face information acquisition, and the specific process is as follows:
the self-service check-in terminal reads the face information and judges whether the face information is successfully identified, and if the face information is successfully identified, the identified face information is temporarily stored; if the identification fails, the following prompt information is given: if the face is not detected, please remove the hat and the glasses; and then face information recognition is carried out again.
5. The system of claim 1, wherein the system for identifying and determining sojourn fast entry is specifically configured to:
step 1A, the tourism information management system comprises the following steps according to the identity characteristic information of the personnel to be checked in: the identity ID, the face image and the customer information dimension are used for identifying the identity of a resident of a person to be checked in, the source of the resident, historical consumption and a predetermined order, intelligently retrieving according to a specific rule and judging whether order matching can be completed or not;
step 2A, if the order is successfully matched, payment verification is carried out according to the identity of the resident; and if the order matching is unsuccessful, carrying out the association between the resident biological information input and the resident identity, and using the resident biological information input and the resident identity as a check-in voucher.
6. The system of claim 5, wherein the system for travel information management intelligently retrieves and matches orders according to specific rules, and specifically comprises:
the tourism information management system accesses the order information of each channel and completes the association of the resident information through a call center (SOP);
the tourism information management system stores the resident information, including the resident identification card information, the resident name information and the resident mobile phone number information; then, the tourism information management system obtains the tenant grade information according to the tenant information and a pre-stored relationship table of the tenant identity and the tenant grade; the tourism information management system performs accurate matching and fuzzy matching according to the resident grade information and a certain priority rule, and further automatically matches orders for the residents; if the order can not be automatically matched, reading the 6-bit preset number notified by the short message to match the order;
and if the order corresponding to the resident information does not exist, starting a process of performing on-site room booking in the lodging service place.
7. The system of claim 5, wherein the system for travel information management intelligently retrieves and matches orders according to specific rules, and specifically comprises:
step 1.1, searching a pre-stored order data table accessed by multiple customer sources according to the identity characteristic information of the personnel to be checked, firstly judging whether a corresponding team order can be searched, and if so, executing step 1.5; if not, executing step 1.2;
step 1.2, adopting the identification number of the person to be checked to inquire an order data table, judging whether the corresponding order can be matched, if so, executing the step 1.5; otherwise, executing step 1.3;
step 1.3, inquiring an order data table by adopting the name of a person to be checked, judging whether the corresponding order can be uniquely matched, and if so, executing the step 1.5; otherwise, executing step 1.4;
step 1.4, transacting booking operation for the personnel to be transacted, and transacting the transaction flow only after booking is successful; the concrete modes include two types:
firstly, judging whether a person to be checked has a reserved two-dimensional code, and if so, ending the process;
secondly, reading the reservation number and the check code, inquiring an order data table according to the reservation number and the check code, judging whether the corresponding order can be uniquely matched, and if so, executing the step 1.5; otherwise, judging whether the failure times reach three times, if so, prompting error reasons and ending the process; otherwise, reading the booking number and the check code again;
step 1.5, inquiring the current user information, including: the mobile phone number binding state and the public number attention state return the following information: whether the order is a team order, an order payment state, a finger vein binding state, a mobile phone number binding state and a public number attention state, and ending the process.
8. The system according to claim 5, further comprising a supplementary registration process of the fellow passenger, including a check-in authorization process and a supplementary registration process, specifically comprising:
step 2.1, the client A is a client which has entered a guest; the client B is a client for recording the co-pedestrian; adopting the following mode to carry out the check-in authorization process:
1) the client A enters into the small program, and selects a check-in order and a designated house type; then, the client A forwards a notification message for inviting the co-pedestrian to live in to the client B;
2) after receiving the message of inviting to check in, the client B fills in the identity information of the invited resident, including: name, identification card number and mobile phone number; then, the client B submits information to the travel information management system and receives a check-in authorization code issued by the management platform;
3) the client B returns a notification message of successful invitation to the client A;
step 2.2, the supplementary recording registration process comprises the following steps:
the self-service check-in terminal reads the identity card information and the face information of the pedestrian to be registered, carries out the witness comparison, inquires the authorization information of the registered person after the witness comparison is passed, if the corresponding check-in authorization code can not be inquired successfully, the registered person is not authorized, starts the manual service, and ends; if the corresponding check-in authorization code can be successfully inquired, the additional recording person is authorized, whether two persons are registered in the room is further judged, if yes, manual service is carried out, and the process is finished; if not, reading the finger vein of the additional person, guiding to pay attention to the public number, and ending the process.
9. The system of claim 5, further comprising a team check-in process, comprising:
the self-service check-in terminal reads the check-in authorization code of the team and judges whether the check-in authorization code is valid or not, if so, the identity card information and the face information of the currently checked-in team personnel are read, the testimony comparison is carried out, after the testimony comparison is passed, the finger vein of the currently checked-in team personnel is recorded, then the house number is sent to the corresponding mobile phone number of the current team personnel in a short message mode, the current team personnel is added to the list of checked-in personnel of the check-in team, and the flow is ended.
10. The system of claim 5, further comprising a check-out process, comprising:
step 3.1, when the self-service check-in terminal receives a room returning notice sent by the guest A, judging whether the house of the guest A is a house with the finger vein function, if so, collecting the finger vein of the guest A, and executing the step 3.2 after the collection is successful; otherwise, reading the house card information inserted by the guest A, and executing the step 3.2 after the reading is successful;
step 3.2; the self-help check-in terminal sends out a notification message whether to invoice, if not, the flow is ended; if yes, sending out a notification message whether to make a special ticket, if yes, starting manual service, and ending the process; if not, printing the invoice after receiving the invoice head-up input by the guest A, and finishing the backout process.
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