CN111401579B - Server, failure processing method for home appliance, and computer-readable medium - Google Patents
Server, failure processing method for home appliance, and computer-readable medium Download PDFInfo
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- 238000012423 maintenance Methods 0.000 claims abstract description 331
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- 238000009434 installation Methods 0.000 claims abstract description 20
- 238000000034 method Methods 0.000 claims description 45
- 230000008439 repair process Effects 0.000 claims description 14
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Abstract
The invention discloses a fault processing method of household appliances, which comprises the following steps: receiving a fault code sent by the household appliance; determining reference information corresponding to the household appliance, wherein the reference information comprises at least one of production and manufacturing information, sales information, installation information, environment parameter information, position information and historical maintenance information of the household appliance; and determining a maintenance list according to the fault code and the reference information, and sending the maintenance list to a preset terminal, wherein the maintenance list comprises one or more maintenance schemes. The invention also discloses a server and a computer readable storage medium. The household appliance has short fault maintenance time.
Description
Technical Field
The present invention relates to the field of home appliances, and in particular, to a server, a fault handling method for a home appliance, and a computer readable storage medium.
Background
Along with the improvement of the living standard of people, more and more intelligent household appliances are in home.
At present, the household appliance can automatically detect faults, and when the faults are detected, a fault code corresponding to the faults is output for a user or a maintenance person to check. However, the fault code can only indicate that a problem occurs in a certain component, and a user or a serviceman needs to remove the fault reasons sequentially according to the fault code, so that a maintenance scheme is determined, and then the household appliance is subjected to fault treatment according to the maintenance scheme, so that the fault maintenance time of the household appliance is longer.
Disclosure of Invention
The invention mainly aims to provide a server, a fault processing method of household appliances and a computer readable storage medium, and aims to solve the problem that the fault maintenance time of the household appliances is long.
In order to achieve the above object, the present invention provides a fault handling method for a home appliance, the fault handling method for a home appliance comprising the steps of:
receiving a fault code sent by the household appliance;
Determining reference information corresponding to the household appliance, wherein the reference information comprises at least one of production and manufacturing information, sales information, installation information, environment parameter information, position information and historical maintenance information of the household appliance;
And determining a maintenance list according to the fault code and the reference information, and sending the maintenance list to a preset terminal, wherein the maintenance list comprises one or more maintenance schemes.
In one embodiment, the step of determining a repair list based on the fault code and the reference information comprises:
Determining each maintenance scheme according to the fault code and the reference information;
determining the scheme accuracy corresponding to each maintenance scheme;
and sequencing each maintenance scheme according to the scheme accuracy rate to generate a maintenance list.
In an embodiment, after the step of sending the maintenance list to a preset terminal, the method further includes:
Receiving a maintenance record sent by the preset terminal;
Determining a target maintenance scheme for maintaining the household appliance fault according to the maintenance record;
Updating the scheme accuracy of the target maintenance scheme.
In one embodiment, the step of determining a repair list based on the fault code and the reference information comprises:
and inputting the fault code into a maintenance model to obtain a maintenance list output by the maintenance model, wherein the maintenance model is trained according to the fault code and the reference information.
In an embodiment, after the step of sending the maintenance list to a preset terminal, the method further includes:
Receiving a maintenance record sent by the preset terminal;
And inputting the maintenance model according to the maintenance record so as to enable the maintenance model to update the scheme accuracy of a target maintenance scheme in the maintenance record, wherein the target maintenance scheme is a maintenance scheme for maintaining the household appliance fault.
In one embodiment, the step of determining a repair list based on the fault code and the reference information comprises:
Determining the type of the user corresponding to the preset terminal;
And determining maintenance lists according to the types of the users, the fault codes and the reference information, wherein the maintenance lists corresponding to different user types are different.
In an embodiment, when the user is a maintenance person, the maintenance scheme includes components required for repairing the fault of the home appliance and scheme accuracy corresponding to the components.
In an embodiment, after the step of determining a repair list according to the fault code and the reference information, the method further includes:
And sending the fault code to a preset terminal.
In order to achieve the above object, the present invention further provides a server, where the server includes a memory, a processor, and a fault handling program stored in the memory and executable on the processor, and the fault handling program when executed by the processor implements the steps of the fault handling method of the home appliance as described above.
In order to achieve the above object, the present invention also provides a computer-readable storage medium storing a fault handling program which, when executed by a processor, implements the respective steps of the fault handling method of the home appliance as described above.
The invention provides a server, a fault processing method of household appliances and a computer readable storage medium, wherein the fault code generated when the server receives the fault of the household appliances is that reference information such as production and manufacture information, sales information, installation information, environment parameter information, position information, historical maintenance information and the like of the household appliances is obtained, so that a maintenance list containing one or more maintenance schemes is determined according to the fault code and the reference information, and then the maintenance list is sent to a preset terminal. The server can automatically determine the maintenance scheme of the household appliance by combining the information of the household appliance and the fault code, and sends the maintenance scheme to the terminal corresponding to the user, so that the user or maintenance personnel is not required to determine the maintenance scheme, the determination time of the maintenance scheme is shortened, and the fault maintenance time of the household appliance is shorter.
Drawings
Fig. 1 is a schematic diagram of a hardware structure of a server according to an embodiment of the present invention;
fig. 2 is a schematic flow chart of a first embodiment of a fault handling method of the home appliance according to the present invention;
Fig. 3 is a schematic diagram of a refinement flow of step S20 in a second embodiment of the fault handling method of the home appliance according to the present invention;
Fig. 4 is a schematic flow chart of a third embodiment of a fault handling method of the home appliance according to the present invention;
fig. 5 is a flowchart of a fourth embodiment of a fault handling method of the home appliance according to the present invention;
fig. 6 is a flowchart of a fifth embodiment of a fault handling method of the home appliance according to the present invention;
fig. 7 is a schematic diagram of a refinement flow of step S20 in a sixth embodiment of a fault handling method of an electrical appliance according to the present invention.
The achievement of the objects, functional features and advantages of the present invention will be further described with reference to the accompanying drawings, in conjunction with the embodiments.
Detailed Description
It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the invention.
The main solutions of the embodiments of the present invention are: receiving a fault code sent by the household appliance; determining reference information corresponding to the household appliance, wherein the reference information comprises at least one of production and manufacturing information, sales information, installation information, environment parameter information, position information and historical maintenance information of the household appliance; and determining a maintenance list according to the fault code and the reference information, and sending the maintenance list to a preset terminal, wherein the maintenance list comprises one or more maintenance schemes.
The server can automatically determine the maintenance scheme of the household appliance by combining the information of the household appliance and the fault code, and sends the maintenance scheme to the terminal corresponding to the user, so that the user or maintenance personnel is not required to determine the maintenance scheme, the determination time of the maintenance scheme is shortened, and the fault maintenance time of the household appliance is shorter.
As one implementation, the server may be as shown in fig. 1.
The embodiment of the invention relates to a server, which comprises: a processor 101, such as a CPU, a memory 102, and a communication bus 103. Wherein the communication bus 103 is used to enable connected communication among the components.
The memory 102 may be a high-speed RAM memory or a stable memory (non-volatilememory), such as a disk memory. As shown in fig. 1, a failure processing program of the home appliance may be included in the memory 103 as a kind of computer storage medium; and the processor 101 may be configured to call a fault handling program of the home appliance stored in the memory 102 and perform the following operations:
receiving a fault code sent by the household appliance;
Determining reference information corresponding to the household appliance, wherein the reference information comprises at least one of production and manufacturing information, sales information, installation information, environment parameter information, position information and historical maintenance information of the household appliance;
And determining a maintenance list according to the fault code and the reference information, and sending the maintenance list to a preset terminal, wherein the maintenance list comprises one or more maintenance schemes.
In one embodiment, the processor 101 may be configured to invoke a fault handling program of the home appliance stored in the memory 102 and perform the following operations:
Determining each maintenance scheme according to the fault code and the reference information;
determining the scheme accuracy corresponding to each maintenance scheme;
and sequencing each maintenance scheme according to the scheme accuracy rate to generate a maintenance list.
In one embodiment, the processor 101 may be configured to invoke a fault handling program of the home appliance stored in the memory 102 and perform the following operations:
Receiving a maintenance record sent by the preset terminal;
Determining a target maintenance scheme for maintaining the household appliance fault according to the maintenance record;
Updating the scheme accuracy of the target maintenance scheme.
In one embodiment, the processor 101 may be configured to invoke a fault handling program of the home appliance stored in the memory 102 and perform the following operations:
and inputting the fault code into a maintenance model to obtain a maintenance list output by the maintenance model, wherein the maintenance model is trained according to the fault code and the reference information.
In one embodiment, the processor 101 may be configured to invoke a fault handling program of the home appliance stored in the memory 102 and perform the following operations:
Receiving a maintenance record sent by the preset terminal;
And inputting the maintenance model according to the maintenance record so as to enable the maintenance model to update the scheme accuracy of a target maintenance scheme in the maintenance record, wherein the target maintenance scheme is a maintenance scheme for maintaining the household appliance fault.
In one embodiment, the processor 101 may be configured to invoke a fault handling program of the home appliance stored in the memory 102 and perform the following operations:
Determining the type of the user corresponding to the preset terminal;
And determining maintenance lists according to the types of the users, the fault codes and the reference information, wherein the maintenance lists corresponding to different user types are different.
In one embodiment, the processor 101 may be configured to invoke a fault handling program of the home appliance stored in the memory 102 and perform the following operations:
when the user is a maintenance person, the maintenance scheme comprises components required by the fault restoration of the household appliance and scheme accuracy corresponding to the components.
In one embodiment, the processor 101 may be configured to invoke a fault handling program of the home appliance stored in the memory 102 and perform the following operations:
And sending the fault code to a preset terminal.
According to the above scheme, the server obtains the reference information such as the production and manufacturing information, the sales information, the installation information, the environmental parameter information, the position information, the history maintenance information and the like of the household appliance when receiving the fault of the household appliance, so as to determine a maintenance list containing one or more maintenance schemes according to the fault code and the reference information, and then sends the maintenance list to the preset terminal. The server can automatically determine the maintenance scheme of the household appliance by combining the information of the household appliance and the fault code, and sends the maintenance scheme to the terminal corresponding to the user, so that the user or maintenance personnel is not required to determine the maintenance scheme, the determination time of the maintenance scheme is shortened, and the fault maintenance time of the household appliance is shorter.
Based on the hardware architecture of the server, the embodiment of the fault processing method of the household appliance is provided.
Referring to fig. 2, fig. 2 is a first embodiment of a fault handling method of an electric home appliance according to the present invention, the fault handling method of the electric home appliance includes the following steps:
Step S10, receiving a fault code sent by the household appliance;
in this embodiment, the execution subject is a server. The home appliance is in communication connection with the server. The home network can automatically detect whether a fault occurs, and if the fault occurs, a fault code is sent to the server. The home appliances may be air conditioners, washing machines, water purifiers, etc.
Step S20, determining reference information corresponding to the household appliance, wherein the reference information comprises at least one of production and manufacturing information, sales information, installation information, environment parameter information, position information and historical maintenance information of the household appliance;
When the home appliance sends the fault code to the server, the home appliance sends the self device identification to the server together. The server detects whether the household appliance is registered on the server according to the equipment identifier, if the household appliance is registered on the server, the server contains reference information related to the household appliance, and the reference information is associated with the equipment identifier. The server can determine the reference information corresponding to the home appliance according to the device identification of the home appliance. The reference information includes at least one of production and manufacturing information, sales information, installation information, environmental parameter information, location information, and historical maintenance information of the home appliance. Of course, the reference information may also include the operation information.
And step S30, determining a maintenance list according to the fault code and the reference information, and sending the maintenance list to a preset terminal, wherein the maintenance list comprises one or more maintenance schemes.
The reference information can effectively be a more accurate maintenance scheme for users, namely, the reference information can be used as a reference factor and combined with a fault code to accurately determine the parts of the household appliances with faults.
Specifically, if a specific lot may have a defect, and if the manufacturing information of the home appliance is the specific lot and the fault code is a faulty component, the maintenance scheme may be determined according to the faulty component and the fault code.
The sales information contains the time length of running the household appliances, the functions used, the installation records of installation personnel and the like in the household appliance sales process, namely, whether the hidden trouble exists in the sales process or not can be determined according to the running time length and the functions used, so that the maintenance scheme is determined according to the parts corresponding to the hidden trouble and the fault codes.
The installation information contains installation records, the installation records can effectively record whether the household appliance is abnormal in the installation process, the installation information can be used as a factor for determining the maintenance scheme, namely whether the household appliance is abnormal in the installation process can be determined according to the installation information, and if the household appliance is abnormal, the maintenance scheme is determined according to the abnormal condition and the fault code.
The position information is the position of the household electrical appliance after being installed, the position can be characterized as a region, the frequent faults of the household electrical appliance in the region can be used as factors for determining the maintenance scheme, for example, the frequent thunderstorm condition of the household electrical appliance installed region, the possibility of circuit burning is high, namely, the maintenance scheme determined by the position information and the fault code can be used for detecting whether the circuit board burns out.
The operation information is the operation parameter before the household appliance fails, the operation information can be obtained from the failure information, and the maintenance scheme can be determined by judging whether the operation parameter is abnormal or not and using the failure code.
The environmental parameter information may be an outdoor temperature, an outdoor humidity, for example, a high humidity and high temperature weather is prone to malfunction of the circuit board, so that the maintenance scheme may be determined according to the environmental parameter information and the malfunction code.
The historical maintenance information is the maintenance record of the household appliance, and the historical faults of the household appliance are easy to reproduce, so that the maintenance scheme can be determined according to the historical maintenance information and the fault codes.
The server gathers one or more maintenance schemes in the form of a maintenance list, and then sends the maintenance list to the preset terminal. The user corresponding to the preset terminal can be the user to which the household appliance belongs, can be a maintenance person, can also be after-sales customer service of the household appliance, and the like.
Different household appliances have different corresponding maintenance schemes. For example, when the household appliance is an air conditioner, the maintenance scheme can be to detect whether the electric wire is loose, whether the filter screen needs to be cleaned or not, and the like; and when the household appliance is a water purifier, the maintenance scheme can be to replace the filter element.
It should be noted that, when the server sends the maintenance list, the fault code and the maintenance list are sent to the preset terminal together, that is, when the server determines the maintenance list, the fault code is sent to the preset terminal. Of course, if the user of the preset terminal is the user of the home appliance, the fault code, the description information corresponding to the fault code and the maintenance list may be sent to the preset terminal together.
In the technical scheme provided by the embodiment, the fault code generated when the server receives the fault of the household appliance is that the reference information such as the production and manufacturing information, the sales information, the installation information, the environment parameter information, the position information and the history maintenance information of the household appliance is obtained, so that a maintenance list containing one or more maintenance schemes is determined according to the fault code and the reference information, and then the maintenance list is sent to the preset terminal. The server can automatically determine the maintenance scheme of the household appliance by combining the information of the household appliance and the fault code, and sends the maintenance scheme to the terminal corresponding to the user, so that the user or maintenance personnel is not required to determine the maintenance scheme, the determination time of the maintenance scheme is shortened, and the fault maintenance time of the household appliance is shorter.
Referring to fig. 3, fig. 3 is a second embodiment of a fault handling method for an electrical appliance according to the present invention, based on the first embodiment, the step S20 includes:
Step S21, determining each maintenance scheme according to the fault codes and the reference information;
step S22, determining the scheme accuracy corresponding to each maintenance scheme;
And S23, sequencing the maintenance schemes according to the scheme accuracy to generate a maintenance list.
In this embodiment, there may be several reasons for the fault code and the multiple maintenance schemes corresponding to the reference information, that is, the cause of the fault of the component of the home appliance, and one maintenance scheme corresponding to each reason. Therefore, after the fault code and the reference information are acquired, the server determines a plurality of maintenance schemes corresponding to the fault code and the reference information in the database, so that a maintenance list is generated according to each maintenance scheme, namely the maintenance list comprises a plurality of maintenance schemes.
Further, each maintenance scheme has a corresponding scheme accuracy, wherein the scheme accuracy is the possibility of repairing the failed household appliance by the maintenance scheme, and the failure repair rate can be used as a unit. The server determines the scheme accuracy of each maintenance scheme, so that each maintenance scheme is ranked according to the scheme accuracy to obtain a maintenance list, namely the maintenance list is actually a list formed by each maintenance scheme ranked according to the scheme accuracy. The server can rank the maintenance schemes according to the scheme accuracy from large to small, and can rank the maintenance schemes according to the sequence from small to large.
In the technical scheme provided by the embodiment, after determining the fault code and the reference information, the server determines a plurality of maintenance schemes according to the reference information and the fault code, and determines the scheme accuracy corresponding to each maintenance scheme, so that a maintenance list is generated for each maintenance scheme according to the scheme accuracy, and a plurality of fault solutions are provided for users.
Referring to fig. 4, fig. 4 is a third embodiment of a fault handling method for an electrical appliance according to the present invention, based on the second embodiment, after the step S30, further includes:
step S40, receiving a maintenance record sent by the preset terminal;
Step S50, determining a target maintenance scheme for maintaining the household appliance fault according to the maintenance record;
And step S60, updating the scheme accuracy of the target maintenance scheme.
In this embodiment, the accuracy of the maintenance list is updated according to the actual maintenance result of the home appliance. For example, after a home appliance is successfully repaired by adopting a certain maintenance scheme, the scheme accuracy of the maintenance scheme is adjusted upwards, and the scheme accuracy after the adjustment can be determined according to the ratio between the number of times the home appliance is successfully repaired by adopting the maintenance scheme and the total number of times the fault code corresponding to the maintenance scheme is received.
Specifically, after the home appliance is successfully repaired, a user or a maintenance personnel fills in a maintenance scheme adopted by the home appliance through a preset terminal so as to form a maintenance record. The preset terminal sends the maintenance record to the server, and the server acquires the equipment identification of the preset terminal after receiving the maintenance record, so that the fault code corresponding to the maintenance list sent to the preset terminal is determined according to the equipment identification, and meanwhile, the maintenance scheme in the maintenance record is determined to be a target maintenance scheme for repairing the faults of the household appliances. The server determines the total times of sending fault codes of the household appliances and the times of successfully repairing the household appliances by adopting the target maintenance scheme, so that the scheme accuracy of the target maintenance scheme is updated according to the ratio of the times to the total times. Or the server, after determining the target maintenance scheme according to the maintenance record, adjusts the scheme accuracy of the target maintenance scheme up by a preset magnitude, for example, by 0.5%.
It should be noted that, even if the fault repair of the home appliance fails, the user may upload the maintenance record to the server, so that the server may adjust the accuracy of the target maintenance scheme according to the target maintenance scheme adopted by the user or the maintenance personnel in the maintenance record, and the adjusting process and principle refer to the above description and will not be repeated herein. It is understood that the server determines a target service plan for servicing the failed appliance based on the service record.
In the technical scheme provided by the embodiment, when the server receives the maintenance record sent by the preset terminal, the target maintenance scheme for maintaining the household appliance fault is determined according to the maintenance record, so that the scheme accuracy of the target maintenance scheme is updated.
Referring to fig. 5, fig. 5 is a fourth embodiment of a fault handling method for an electrical appliance according to the present invention, based on the first embodiment, the step S20 includes:
And step S24, inputting the fault code into a maintenance model to obtain a maintenance list output by the maintenance model, wherein the maintenance model is trained according to the fault code and the reference information.
In this embodiment, a maintenance model is stored in the server, and the maintenance model is trained according to the fault code and the reference information. Specifically, a model is built in advance, and learning parameters of the model are set; the method comprises the steps that a plurality of data sets are input into a model to train the model, the data sets comprise fault codes and reference information, the model outputs a maintenance scheme after learning the fault codes and the reference information, the model compares the output maintenance scheme with a manually marked maintenance scheme, if the deviation is large, the model needs to learn until the deviation between the manually marked maintenance scheme and the maintenance scheme output by the model is in an acceptable range. Or stopping training when the training times reach the preset times to obtain a maintenance model; the training of the model can be stopped to obtain a maintenance model without reducing the convergence value of the network of the model.
After obtaining the fault code, the server can input the fault code into the maintenance model. The maintenance model stores the reference information of the household appliance, and the maintenance model and the fault code input by the maintenance model can output a maintenance list formed by one or more maintenance schemes. The maintenance model stored in the server is a different maintenance model corresponding to the maintenance model of the failed home appliance, that is, a different home appliance. Therefore, when the server receives the fault code, the server acquires the equipment identifier of the household appliance, and determines a maintenance model corresponding to the household appliance according to the equipment identifier, so that the fault code is output to the maintenance model, and a maintenance list output by the maintenance model is obtained.
In the technical scheme provided by the embodiment, the fault model corresponding to the household appliance is stored in the server, and the server inputs the received fault code into the maintenance model, so that a maintenance list output by the maintenance model is obtained, and an accurate maintenance scheme is provided for a user or a maintenance person.
Referring to fig. 6, fig. 6 is a fifth embodiment of a fault handling method for an electrical appliance according to the present invention, based on the fourth embodiment, after the step S30, further includes:
Step S70, receiving a maintenance record sent by the preset terminal;
And S80, inputting the maintenance model according to the maintenance record so as to update the scheme accuracy of a target maintenance scheme in the maintenance record by the maintenance model, wherein the target maintenance scheme is a maintenance scheme for maintaining the household appliance fault.
In this embodiment, the maintenance model is trained according to the reference information and the fault code of the same household appliance, that is, the maintenance model is actually trained by big data of the household appliance. Therefore, the maintenance scheme learned by the maintenance model also has corresponding scheme accuracy, namely, each maintenance scheme corresponding to the fault code and the reference information is a household appliance capable of repairing faults. In addition, the maintenance model can update the accuracy of the scheme according to the maintenance record of the home appliance, and the updating mode and principle can refer to the above embodiment, and will not be described herein. In addition, if the target maintenance scheme in the maintenance record does not successfully repair the home appliance, the probability of the target maintenance scheme needs to be adjusted down.
Specifically, after receiving the maintenance record sent by the preset terminal, the server inputs the maintenance record into the maintenance model so that the maintenance model can determine a target maintenance scheme for successfully repairing the fault of the household appliance according to the maintenance record, and then the scheme accuracy of the target maintenance scheme is updated.
In the technical scheme provided by the embodiment, when the server receives the maintenance record sent by the preset terminal, the maintenance record is input into the maintenance model, so that the maintenance model determines a target maintenance scheme for maintaining the household appliance fault according to the maintenance record, and the scheme accuracy of the target maintenance scheme is updated.
Referring to fig. 7, fig. 7 is a sixth embodiment of a fault handling method for an electrical appliance according to the present invention, based on the first embodiment, the step S20 includes:
step S25, determining the type of the user corresponding to the preset terminal;
And step S26, determining maintenance lists according to the types of the users, the fault codes and the reference information, wherein the maintenance lists corresponding to different user types are different.
In this embodiment, the server may determine different repair lists according to different preset terminals. Specifically, if the user corresponding to the preset terminal is the user to which the home appliance belongs, the server outputs a simple maintenance list to the preset terminal, which simply means that the scheme in the maintenance list does not have a large number of special terms, and only prompts the user to perform simple fault detection and repair on the home appliance. The user corresponding to the preset terminal is a maintenance personnel, and the server outputs a maintenance list with rich contents to the preset terminal, for example, the maintenance scheme can enumerate a fault component corresponding to the fault code, an instrument carried by the fault component required to detect, and the like. It will be appreciated that the repair lists corresponding to different user types are not identical.
In this way, after receiving the fault code, the server determines the type of the user corresponding to the preset terminal, so as to determine the maintenance list according to the user type, the fault code and the reference information.
In addition, if the user is a maintenance person, the maintenance scheme comprises components required by the fault restoration of the household appliance and scheme accuracy corresponding to the components. For example, the component of the maintenance scheme for prompting the failure of the household appliance may be a circuit board, and the accuracy of the scheme corresponding to the circuit board is 79%, that is, the circuit board fails, so that the maintenance personnel is prompted to carry the circuit board for replacement so as to maintain the household appliance.
In the technical scheme provided by the embodiment, after receiving the fault code, the server determines the type of the user corresponding to the preset terminal, so as to determine a maintenance list according to the type of the user, the reference information and the type of the user, and further, the same maintenance scheme is transmitted according to different senders.
The invention also provides a server, which comprises a memory, a processor and a fault processing program stored in the memory and capable of running on the processor, wherein the fault processing program realizes the steps of the fault processing method of the household appliance according to the embodiment when being executed by the processor.
The present invention also provides a computer-readable storage medium storing a fault handling program which, when executed by a processor, implements the steps of the fault handling method of the home appliance described in the above embodiments.
The foregoing embodiment numbers of the present invention are merely for the purpose of description, and do not represent the advantages or disadvantages of the embodiments.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
From the above description of the embodiments, it will be clear to those skilled in the art that the above-described embodiment method may be implemented by means of software plus a necessary general hardware platform, but of course may also be implemented by means of hardware, but in many cases the former is a preferred embodiment. Based on such understanding, the technical solution of the present invention may be embodied essentially or in a part contributing to the prior art in the form of a software product stored in a storage medium (e.g. ROM/RAM, magnetic disk, optical disk) as described above, comprising instructions for causing a terminal device (which may be a mobile phone, a computer, a server, an air conditioner, or a network device, etc.) to perform the method according to the embodiments of the present invention.
The foregoing description is only of the preferred embodiments of the present invention, and is not intended to limit the scope of the invention, but rather is intended to cover any equivalents of the structures or equivalent processes disclosed herein or in the alternative, which may be employed directly or indirectly in other related arts.
Claims (7)
1. The fault processing method of the household appliance is characterized by comprising the following steps of:
receiving a fault code sent by the household appliance;
determining reference information corresponding to the household appliance, wherein the reference information comprises at least one of production and manufacturing information, sales information, installation information, environment parameter information, position information, operation information and historical maintenance information of the household appliance;
Determining a maintenance list according to the fault code and the reference information, and sending the maintenance list to a preset terminal, wherein the maintenance list comprises one or more maintenance schemes, and the reason of each household appliance fault corresponds to one maintenance scheme;
The maintenance scheme comprises a fault component corresponding to the fault code and an instrument carried by the fault component required to detect the fault component;
If the production and manufacturing information of the household appliance is a specific batch, determining a maintenance scheme according to the defective parts and the fault code;
the sales information contains the time length and the used function of the household appliances in the household appliance sales process, whether the hidden trouble exists in the sales process is determined according to the time length and the used function of the household appliances, and if the hidden trouble exists, a maintenance scheme is determined according to the component corresponding to the hidden trouble and the fault code;
The installation information contains an installation record, whether the household appliance is abnormal in the installation process is determined according to the installation information, and if the household appliance is abnormal, a maintenance scheme is determined according to the abnormal condition and the fault code;
The position information is the position of the household appliance after the household appliance is installed, and if thunderstorm conditions occur in the area where the household appliance is installed, the maintenance scheme determined by the position information and the fault code comprises the step of detecting whether the circuit board is burnt out;
The operation information is operation parameters before the household appliance fails, the operation information is obtained from the failure information, and a maintenance scheme is determined according to whether the operation parameters are abnormal or not and the failure code;
the environment parameter information comprises outdoor temperature and outdoor humidity, and a maintenance scheme is determined according to the environment parameter information and fault codes;
the historical maintenance information comprises maintenance records of the household appliances, and a maintenance scheme is determined according to the historical maintenance information and fault codes;
wherein the step of determining a repair list from the fault code and the reference information comprises:
Inputting the fault code into a maintenance model to obtain a maintenance list output by the maintenance model, wherein the maintenance model is trained according to the fault code and the reference information, and one or more maintenance schemes comprise respective corresponding scheme accuracy;
After the step of sending the maintenance list to a preset terminal, the method further includes:
Receiving a maintenance record sent by the preset terminal;
inputting the maintenance record into the maintenance model so that the maintenance model can update the scheme accuracy of a target maintenance scheme in the maintenance record, wherein the target maintenance scheme is a maintenance scheme for maintaining the fault of the household appliance;
After the step of sending the maintenance list to the preset terminal, the method further includes:
Receiving a maintenance record sent by the preset terminal;
Determining a target maintenance scheme for maintaining the household appliance fault according to the maintenance record;
updating the scheme accuracy of the target maintenance scheme;
After the home appliance is successfully repaired by adopting the maintenance scheme, the scheme accuracy of the maintenance scheme is adjusted upwards, the scheme accuracy after the adjustment is determined according to the ratio between the number of times of successfully repairing the home appliance by adopting the maintenance scheme and the total number of times of receiving fault codes corresponding to the maintenance scheme, and after the home appliance fails to repair, the maintenance record is uploaded to the server, so that the server can adjust the scheme accuracy of the target maintenance scheme downwards according to the target maintenance scheme adopted by a user or a maintenance staff in the maintenance record.
2. The method of claim 1, wherein the step of determining a maintenance list according to the fault code and the reference information comprises:
Determining each maintenance scheme according to the fault code and the reference information;
determining the scheme accuracy corresponding to each maintenance scheme;
and sequencing each maintenance scheme according to the scheme accuracy rate to generate a maintenance list.
3. The method of claim 1, wherein the step of determining a maintenance list according to the fault code and the reference information comprises:
Determining the type of the user corresponding to the preset terminal;
And determining maintenance lists according to the types of the users, the fault codes and the reference information, wherein the maintenance lists corresponding to different user types are different.
4. The method for fault handling of an electrical appliance according to claim 3, wherein when the user is a maintenance person, the maintenance scheme includes components required for fault repair of the electrical appliance and scheme accuracy corresponding to the components.
5. The method for fault handling of an appliance according to any one of claims 1 to 4, further comprising, after the step of determining a repair list based on the fault code and the reference information:
And sending the fault code to a preset terminal.
6. A server comprising a memory, a processor and a fault handling program stored in the memory and executable on the processor, which fault handling program when executed by the processor implements the steps of the fault handling method of the appliance of any of claims 1-5.
7. A computer readable storage medium, characterized in that the computer readable storage medium stores a fault handling program, which when executed by a processor, implements the steps of the fault handling method of the household appliance according to any one of claims 1-5.
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| CN112161383A (en) * | 2020-08-28 | 2021-01-01 | 珠海格力电器股份有限公司 | Control method and device of air conditioner, electronic equipment and storage medium |
| CN112488549A (en) * | 2020-12-08 | 2021-03-12 | 阳光电源股份有限公司 | Operation and maintenance method and device of power generation equipment and computer readable storage medium |
| CN112613702A (en) * | 2020-12-09 | 2021-04-06 | 浙江尼普顿科技股份有限公司 | Order dispatching method for washing machine maintenance |
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