CN111340256A - Household appliance fault maintenance method, household appliance fault maintenance terminal and storage medium - Google Patents
Household appliance fault maintenance method, household appliance fault maintenance terminal and storage medium Download PDFInfo
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Abstract
The invention discloses a household appliance fault maintenance method, which comprises the following steps: when a maintenance work order sent by a server is received, outputting the maintenance work order; and outputting a maintenance scheme list when detecting the triggering operation of the user based on the maintenance work order, wherein the maintenance scheme list comprises one or more maintenance schemes, and the maintenance schemes comprise accessories required for maintenance. The invention also discloses a household appliance fault maintenance terminal and a readable storage medium. The invention can reduce the maintenance times, thereby reducing the maintenance time and improving the maintenance speed.
Description
Technical Field
The invention relates to the technical field of household appliance faults, in particular to a household appliance fault maintenance method, a household appliance fault maintenance terminal and a storage medium.
Background
Along with the improvement of the living standard of people, household appliances in families are more and more, so the maintenance is more convenient and more favored by people. However, when the current household appliance is out of order, a user generally dials a maintenance call to make an appointment for maintenance, or makes an appointment for maintenance through a public number or a system, but the fault reporting of the method generally only reports a fault result, such as the household appliance cannot be started or an air conditioner is not refrigerated, because a maintenance engineer does not know a fault part and a fault reason, after receiving a maintenance work order, the maintenance engineer needs to go to the door to detect a fault position and a fault reason, and then the maintenance is performed.
Disclosure of Invention
The invention mainly aims to provide a household appliance fault maintenance method, a household appliance fault maintenance terminal and a storage medium, and aims to solve the problems that the household appliance has long fault maintenance time and low maintenance rate.
In order to achieve the above object, the present invention provides a method for maintaining a failure of a home appliance, comprising the steps of:
when a maintenance work order sent by a server is received, outputting the maintenance work order;
and outputting a maintenance scheme list when detecting the triggering operation of the user based on the maintenance work order, wherein the maintenance scheme list comprises one or more maintenance schemes, and the maintenance schemes comprise accessories required for maintenance.
Optionally, when the maintenance scheme list includes a plurality of maintenance schemes, the plurality of maintenance schemes are sorted according to the scheme accuracy corresponding to each maintenance scheme, so as to form the maintenance scheme list.
Optionally, after the step of outputting the maintenance schedule list, the method further includes:
when a maintenance record entry operation triggered by a user is detected, acquiring a maintenance record corresponding to the maintenance record entry operation;
and sending the maintenance record to a server so that the server can update the maintenance scheme list according to the maintenance scheme corresponding to the maintenance record.
Optionally, the step of sending the maintenance record to the server, so that the server updates the maintenance scheme list according to the maintenance scheme corresponding to the maintenance record includes:
and when the maintenance record is the serial number identification of at least one maintenance scheme in the maintenance scheme list issued by the server, the serial number identification is sent to the server so that the server can update the maintenance scheme list according to the maintenance scheme corresponding to the serial number identification.
Optionally, the step of sending the maintenance record to the server, so that the server updates the maintenance scheme list according to the maintenance scheme corresponding to the maintenance record includes:
and when the maintenance record is a new maintenance scheme, sending the new maintenance scheme to the server so that the server can update the maintenance scheme list according to the new maintenance scheme.
Optionally, the step of outputting the maintenance schedule list when detecting that the user performs the triggering operation based on the maintenance work order includes:
when the triggering operation is the checking operation triggered by the checking identification information based on the maintenance work order, the maintenance scheme list is displayed, wherein the maintenance scheme list is determined by the server based on the fault code corresponding to the maintenance work order and the reference information of the household appliance corresponding to the maintenance work order, the reference information comprises at least one of the production manufacturing information, the sales information, the installation information, the environmental parameter information, the position information and the historical maintenance information of the household appliance, and the content of the maintenance work order comprises the maintenance scheme list.
Optionally, the step of outputting the maintenance schedule list when detecting that the user performs the triggering operation based on the maintenance work order includes:
when the triggering operation is a query operation triggered based on a fault query page, acquiring a fault code corresponding to the maintenance work order;
sending the fault code to a server, wherein after receiving the fault code, the server acquires a corresponding maintenance scheme list according to the fault code and sends the maintenance scheme list to a terminal;
and when the maintenance scheme list sent by the server is received, displaying the maintenance scheme list.
Optionally, the repair scenario includes at least one of a voice repair scenario, an image repair scenario, and a text repair scenario.
In order to achieve the above object, the present invention further provides a home appliance fault repairing terminal, which includes a memory, a processor, and a fault repairing program stored in the memory and operable on the processor, wherein the fault repairing program, when executed by the processor, implements the steps of the home appliance fault repairing method described above.
In addition, the present invention also provides a storage medium storing a failure repair program, which when executed by a processor implements the steps of the failure repair method for a home appliance as described above.
According to the household appliance fault maintenance method, the household appliance fault maintenance terminal and the storage medium, when the household appliance fault maintenance terminal detects the triggering operation of a user based on a maintenance work order issued by a server, a maintenance scheme list is output, the maintenance scheme corresponding to the maintenance scheme list comprises the parts required for maintenance, and a maintenance engineer can configure tools and parts required for maintenance at home based on the maintenance scheme, so that maintenance can be completed at home once, the maintenance frequency is reduced, the maintenance time is shortened, and the maintenance speed is increased.
Drawings
Fig. 1 is a schematic diagram of a hardware architecture of a home appliance fault maintenance terminal according to an embodiment of the present invention;
fig. 2 is a schematic flow chart illustrating a first embodiment of a method for maintaining a fault of a home appliance according to the present invention;
fig. 3 is a schematic flow chart illustrating a second embodiment of a method for maintaining a fault of a home appliance according to the present invention;
fig. 4 is a schematic flow chart illustrating a third embodiment of a method for maintaining a fault of a home appliance according to the present invention;
fig. 5 is a flowchart illustrating a fourth embodiment of a method for maintaining a failure of a home appliance according to the present invention.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
The main solution of the embodiment of the invention is as follows: when a maintenance work order sent by a server is received, outputting the maintenance work order; and outputting a maintenance scheme list when detecting the triggering operation of the user based on the maintenance work order, wherein the maintenance scheme list comprises one or more maintenance schemes, and the maintenance schemes comprise accessories required for maintenance.
As an implementation manner, the home appliance fault maintenance terminal may be as shown in fig. 1.
The embodiment of the invention relates to a household appliance fault maintenance terminal which can be a background control terminal of a mobile phone, a computer or a household appliance, and the background control terminal can be an after-sales maintenance service terminal and the like. The household appliance fault maintenance terminal is connected with the server, the server is connected with the household appliances, and the number of the connected household appliances can be one or a plurality of the connected household appliances. After the household appliance is in failure, the failure code is sent to the server, the server generates a maintenance work order according to the failure code, the maintenance work order is sent to the household appliance failure maintenance terminal, or a corresponding maintenance scheme list is obtained according to the failure code, the maintenance work order is generated, and the maintenance work order is sent to the household appliance failure maintenance terminal. And the household appliance fault maintenance terminal outputs the maintenance work order to a maintenance engineer after acquiring the maintenance work order.
Further, the home appliance malfunction repairing terminal includes: a processor 101, e.g. a CPU, a memory 102, a communication bus 103. Wherein a communication bus 103 is used for enabling the connection communication between these components.
The memory 102 may be a high-speed RAM memory or a non-volatile memory (e.g., a disk memory). As shown in fig. 1, a trouble shooting program may be included in the memory 103 as a kind of computer storage medium; and processor 101 may be configured to invoke the troubleshooting program stored in memory 102 and perform the following operations:
when a maintenance work order sent by a server is received, outputting the maintenance work order;
and outputting a maintenance scheme list when detecting the triggering operation of the user based on the maintenance work order, wherein the maintenance scheme list comprises one or more maintenance schemes, and the maintenance schemes comprise accessories required for maintenance.
In one embodiment, processor 101 may be configured to invoke a troubleshooting program stored in memory 102 and perform the following operations:
and when the maintenance scheme list comprises a plurality of maintenance schemes, sequencing the maintenance schemes according to the scheme accuracy rate corresponding to each maintenance scheme to form the maintenance scheme list.
In one embodiment, processor 101 may be configured to invoke a troubleshooting program stored in memory 102 and perform the following operations:
after the step of outputting the maintenance schedule list, the method further comprises:
when a maintenance record entry operation triggered by a user is detected, acquiring a maintenance record corresponding to the maintenance record entry operation;
and sending the maintenance record to a server so that the server can update the maintenance scheme list according to the maintenance scheme corresponding to the maintenance record.
In one embodiment, processor 101 may be configured to invoke a troubleshooting program stored in memory 102 and perform the following operations:
the step of sending the maintenance record to the server so that the server updates the maintenance scheme list according to the maintenance scheme corresponding to the maintenance record comprises the following steps:
and when the maintenance record is the serial number identification of at least one maintenance scheme in the maintenance scheme list issued by the server, the serial number identification is sent to the server so that the server can update the maintenance scheme list according to the maintenance scheme corresponding to the serial number identification.
In one embodiment, processor 101 may be configured to invoke a troubleshooting program stored in memory 102 and perform the following operations:
and when the maintenance record is a new maintenance scheme, sending the new maintenance scheme to the server so that the server can update the maintenance scheme list according to the new maintenance scheme.
In one embodiment, processor 101 may be configured to invoke a troubleshooting program stored in memory 102 and perform the following operations:
when the triggering operation is the checking operation triggered by the checking identification information based on the maintenance work order, the maintenance scheme list is displayed, wherein the maintenance scheme list is determined by the server based on the fault code corresponding to the maintenance work order and the reference information of the household appliance corresponding to the maintenance work order, the reference information comprises at least one of the production manufacturing information, the sales information, the installation information, the environmental parameter information, the position information and the historical maintenance information of the household appliance, and the content of the maintenance work order comprises the maintenance scheme list.
In one embodiment, processor 101 may be configured to invoke a troubleshooting program stored in memory 102 and perform the following operations:
when the triggering operation is a query operation triggered based on a fault query page, acquiring a fault code corresponding to the maintenance work order;
sending the fault code to a server, wherein after receiving the fault code, the server acquires a corresponding maintenance scheme list according to the fault code and sends the maintenance scheme list to a terminal;
and when the maintenance scheme list sent by the server is received, displaying the maintenance scheme list. In one embodiment, processor 101 may be configured to invoke a troubleshooting program stored in memory 102 and perform the following operations:
the maintenance scheme includes at least one of a voice maintenance scheme, an image maintenance scheme, and a text maintenance scheme.
Based on the hardware framework of the household appliance fault maintenance terminal, the embodiment of the household appliance fault maintenance method is provided.
Referring to fig. 2, fig. 2 is a first embodiment of a method for maintaining a failure of a home appliance according to the present invention, which includes the steps of:
step S10, outputting the maintenance work order when receiving the maintenance work order sent by the server;
step S20, outputting a maintenance scheme list when detecting the triggering operation of the user based on the maintenance work order, wherein the maintenance scheme list comprises one or more maintenance schemes, and the maintenance schemes comprise accessories required for maintenance.
In this embodiment, the execution subject is a home appliance troubleshooting terminal. The household appliance fault maintenance terminal can be a mobile phone, a computer or a background control terminal of the household appliance, such as an after-sales maintenance service terminal. The household appliance fault maintenance scheme in the embodiment can be operated in a maintenance engineer APP corresponding to the mobile phone and also can be operated in a maintenance system of a computer. The household appliance fault maintenance terminal is connected with the server, and the server is connected with the household appliance.
When the server receives the fault reported by the household appliance, the server sends a maintenance work order to the household appliance fault maintenance terminal, and after the household appliance fault maintenance terminal receives the maintenance work order sent by the server, the maintenance work order is output, for example, a maintenance work order prompt message is popped up, or a maintenance work order interface is popped up, or a short message notification corresponding to the maintenance work order is sent, so as to prompt a maintenance engineer to have new maintenance order processing.
The maintenance work order at least comprises fault codes of the household appliances and address information of the household appliances, the fault codes are codes corresponding to fault positions and/or fault reasons of the household appliances, and the fault codes corresponding to different fault positions and/or different fault reasons are different. And the maintenance engineer can obtain a maintenance scheme and a maintenance position according to the fault code and the address information of the household appliance, so that the household appliance can be maintained quickly.
Specifically, after receiving the maintenance work order, a maintenance engineer can check a maintenance scheme based on the maintenance work order, or inquire a corresponding maintenance scheme based on the maintenance work order, when a household appliance fault maintenance terminal detects that a user operates the maintenance work order, if checking, or inquire a fault code of a household appliance corresponding to the maintenance work order, and output a maintenance scheme list corresponding to the fault code of the household appliance, wherein the maintenance scheme list comprises one or more maintenance schemes, each maintenance scheme in the maintenance scheme list comprises a required maintenance accessory, or further comprises a fault reason, a fault position and a required maintenance tool, so that the maintenance engineer can determine a tool to be worn and a required maintenance accessory based on the maintenance scheme, go to the home for maintenance after the maintenance engineer completely prepares, and finish the maintenance once when going to the home, the maintenance frequency is reduced, so that the maintenance time is shortened, and the maintenance speed is improved. Wherein the parts required for maintenance are determined according to a maintenance scheme.
Furthermore, the maintenance scheme can also include the maintenance flow, and the maintenance engineer is based on the maintenance flow can be maintained household electrical appliances fast, reduces the required time of many times maintenance in the maintenance process, improves maintenance speed.
It can be understood that, when the maintenance plan list includes a plurality of maintenance plans, the maintenance plans are sorted according to the plan accuracy corresponding to each maintenance plan to form the maintenance plan list, for example, the maintenance plan list is formed by sorting the maintenance plans from high accuracy to low accuracy. Because a trouble can have multiple maintenance mode, and different maintenance engineer are different to the acceptance of various maintenance modes, based on this, the server is ordered multiple maintenance mode that the trouble corresponds according to the scheme rate of accuracy, forms the maintenance scheme list, through recommending the mode of maintenance list supplies maintenance engineer to select, be convenient for maintenance engineer with the maintenance scheme list selects suitable maintenance scheme to maintain household electrical appliances, the maintenance scheme list is ordered based on the scheme rate of accuracy, improves the maintenance degree of accuracy, further reduces the maintenance number of times, improves user experience.
In this embodiment, the maintenance scheme list may be determined according to reference information of a home appliance, specifically, a maintenance model is set in a home appliance fault maintenance terminal or a server, the maintenance model is obtained by training according to a fault code and the reference information, the fault code in the maintenance work order is input into the maintenance model, and the maintenance model is calculated by combining the fault code and the reference information of the home appliance corresponding to the maintenance work order to obtain the maintenance scheme list. The reference information comprises at least one of production and manufacturing information, sales information, installation information, environmental parameter information, position information and historical maintenance information of the household appliance. If the maintenance model is set at the home appliance fault maintenance terminal, the maintenance work order issued by the server further includes reference information of the home appliance.
The list of maintenance solutions may also be independent of reference information of the appliance. The maintenance scheme list is determined only according to the fault codes, at least one of a household appliance working condition query interface, a household appliance manufacturing query interface and an environment weather query interface is arranged in the household appliance fault maintenance terminal, and after a maintenance engineer receives a maintenance work order, the maintenance engineer can query relevant reference information of household appliances in the household appliance working condition query interface, the household appliance manufacturing query interface and the environment weather query interface based on the fault codes and household appliance information on the maintenance work order so as to determine a corresponding maintenance scheme according to the reference information and the maintenance scheme list of the household appliances and maintain the household appliances by adopting the maintenance scheme.
It should be noted that the maintenance schemes may be a voice maintenance scheme, a text maintenance scheme, and an image maintenance scheme. The different maintenance solutions output in different forms. The voice maintenance scheme is played through voice, and the character and image maintenance scheme is displayed through the household appliance fault maintenance terminal. The household appliance fault maintenance terminal can output different forms of maintenance schemes based on different maintenance engineers. For example, if the maintenance engineer is an elderly person, the image maintenance scheme may be output, so that the elderly person may repair the failure of the home appliance according to the image in the maintenance scheme. The image can be the position of the failed part of the household appliance, a specific operation schematic diagram and the like.
In the technical scheme that this embodiment provided, household electrical appliances trouble maintenance terminal exports maintenance scheme list when detecting the user and carrying out the trigger operation based on the maintenance work order that the server was issued, and maintenance scheme list corresponds contain the required accessory of maintenance in the maintenance scheme, and maintenance engineer can be based on maintenance scheme configuration is the required instrument of maintenance and the required accessory of maintenance of going to the home, reaches to go to the home once and accomplishes the maintenance, reduces the maintenance number of times to it is long to reduce the maintenance, improves maintenance speed.
Referring to fig. 3, fig. 3 is a second embodiment of the method for maintaining a fault of a household appliance according to the present invention, which is based on the first embodiment, and the process of recording the accuracy of the maintenance plan after the maintenance is completed by the maintenance engineer, specifically, after the step of outputting the maintenance plan list, the method further includes:
step S30, when detecting a maintenance record entering operation triggered by a user, acquiring a maintenance record corresponding to the maintenance record entering operation;
and step S40, sending the maintenance record to a server, so that the server can update the maintenance scheme list according to the maintenance scheme corresponding to the maintenance record.
In order to improve the accuracy of the maintenance scheme list of the fault codes issued by the server, a maintenance engineer can enter a maintenance record based on the household appliance fault maintenance terminal after a user corresponding to the maintenance work order is in home service, so that the maintenance scheme list of the server is updated according to an actual maintenance record, and the maintenance scheme list of the fault codes tends to be more and more accurate.
Specifically, a maintenance engineer inputs a maintenance record through a maintenance work order interface of the fault maintenance terminal or a maintenance record interface of the fault maintenance terminal, the fault maintenance terminal sends the maintenance record to a server after acquiring the maintenance record, and the server updates the maintenance scheme list according to a maintenance scheme corresponding to the maintenance record.
It can be understood that, if the actually adopted maintenance scheme is one scheme in the maintenance scheme list when the maintenance engineer goes to the door for maintenance, the maintenance engineer can select the adopted maintenance scheme in the maintenance scheme list as the maintenance record, so as to simplify the process of recording the maintenance record by the maintenance engineer and facilitate the operation of the maintenance engineer. Specifically, the step of sending the maintenance record to the server so that the server updates the maintenance scheme list according to the maintenance scheme corresponding to the maintenance record includes:
and when the maintenance record is the serial number identification of at least one maintenance scheme in the maintenance scheme list issued by the server, the serial number identification is sent to the server so that the server can update the maintenance scheme list according to the maintenance scheme corresponding to the serial number identification. Specifically, the maintenance accuracy of each maintenance scheme in the maintenance scheme list is updated.
The serial number identifier may be a digital serial number corresponding to the maintenance scheme of the maintenance list, such as 1, 2, 3, and the like, and the serial number identifier may also be a distinguishing serial number identifier of the maintenance scheme of the maintenance list, and the like. When a maintenance engineer selects one scheme, the household appliance fault maintenance terminal acquires the sequence number identification corresponding to the scheme, and then sends the sequence number identification to the server, and the server determines the corresponding maintenance scheme according to the sequence number identification, and then updates the maintenance accuracy of each maintenance scheme in the maintenance scheme list.
It can be understood that, if the maintenance scheme that actually adopts when the maintenance engineer was on the door to maintain does when two at least maintenance schemes in the maintenance scheme list, the maintenance engineer can be through in select two at least maintenance schemes in the maintenance scheme list are as the maintenance record, and household electrical appliances trouble maintenance terminal then forms new maintenance scheme according to two at least maintenance schemes of selecting, and will new maintenance scheme sends to the server, after the server received new maintenance scheme, according to new maintenance scheme update the maintenance scheme list and the maintenance accuracy of each maintenance scheme in the maintenance scheme list.
It can be understood that, if the maintenance plan actually adopted by the maintenance engineer during the door-to-door maintenance is not the maintenance plan in the maintenance plan list but a new maintenance plan, the maintenance engineer enters a specific maintenance plan, including a maintenance process, based on the maintenance record interface of the home appliance fault maintenance terminal. The maintenance scheme list is continuously updated along with the change of the social environment or the change of the social environment, so that the maintenance scheme corresponding to the maintenance scheme list cannot keep up with the change of the social environment, and the maintenance accuracy rate is reduced. Specifically, the step of sending the maintenance record to the server so that the server updates the maintenance scheme list according to the maintenance scheme corresponding to the maintenance record includes:
and when the maintenance record is a new maintenance scheme, sending the new maintenance scheme to the server so that the server can update the maintenance scheme list according to the new maintenance scheme. The method specifically comprises the steps of updating the maintenance schemes of the maintenance scheme list and the maintenance accuracy corresponding to the maintenance schemes.
In this embodiment, the maintenance plan list of the fault codes corresponding to the maintenance work order is continuously updated through the actual maintenance plan fed back by the maintenance engineer, so that on one hand, the maintenance accuracy of the maintenance plan list can be continuously improved, and on the other hand, the maintenance plan list can be continuously updated along with the continuous change of time and environment, so that the accuracy of the maintenance plan list is higher and higher.
Referring to fig. 4, fig. 4 is a third embodiment of the method for repairing a failure of a home appliance according to the present invention, where based on the first embodiment or the second embodiment, the step of outputting a repair plan list when detecting a trigger operation performed by a user based on the repair order includes:
step S21, when the triggering operation is the checking operation triggered by the checking identification information based on the maintenance work order, displaying the maintenance scheme list, wherein the maintenance scheme list is determined by the server based on the fault code corresponding to the maintenance work order and the reference information of the household appliance corresponding to the maintenance work order, the reference information comprises at least one of the production manufacturing information, the sales information, the installation information, the environmental parameter information, the position information and the historical maintenance information of the household appliance, and the content of the maintenance work order comprises the maintenance scheme list.
The server is issued can directly include in the maintenance work order maintenance scheme list, specifically household electrical appliances trouble maintenance terminal receives behind the data packet of maintenance work order, decompress the data packet of maintenance work order draws corresponding maintenance scheme list to store on predetermineeing the position, and show on the display interface of maintenance work order and look over the identification information that looks over of maintenance scheme list, look over identification information like link address, two-dimensional code or look over button etc. and maintenance engineer is in click on the display interface of maintenance work order when looking over identification information, follow with look over and draw in the storage area domain that identification information corresponds maintenance scheme list to show on the display interface of household electrical appliances trouble maintenance terminal maintenance scheme list.
This embodiment directly issues when the server issues the maintenance work order maintenance scheme list, and the maintenance engineer of being convenient for also can look over maintenance scheme list under the condition of no network, need not real-time networking, convenient to use.
The reference information can effectively provide a relatively accurate maintenance scheme for a maintenance engineer, namely the reference information can be used as a reference factor to accurately determine the component of the household appliance with the fault. For example, a specific lot may have defects, and if the manufacturing information of the home appliance is the specific lot, a repair plan may be determined according to the defective parts. The selling information contains the running time length, the used function and the installation record of the installer of the household appliance in the household appliance selling process, and whether the hidden trouble exists in the selling process can be determined according to the running time length and the used function. The installation information contains installation records which can effectively record whether the household appliance is abnormal in the installation process, and the installation information can be used as a factor for determining a maintenance scheme. The position information is the position of the installed household appliance, the position can be characterized as an area, faults of the household appliance in the area which often occur can be used as factors for determining a maintenance scheme, for example, the area in which the household appliance is installed often has a thunderstorm condition, the possibility of circuit burnout is high, and the maintenance scheme can be used for detecting whether a circuit board is burnt out or not. The operation information is the operation parameters before the household appliance fails, the operation information can be obtained from the failure information, and the maintenance scheme can be determined according to whether the operation parameters are abnormal or not. The environmental parameter information may be outdoor temperature, outdoor humidity, for example, high humidity and high temperature weather is prone to circuit board failure. The historical maintenance information is the maintenance record of the household appliance, and the historical faults of the household appliance are easy to reappear, so that the maintenance scheme can be determined according to the historical maintenance information.
Referring to fig. 5, fig. 5 is a fourth embodiment of the method for repairing a failure of a home appliance according to the present invention, where based on the first or second embodiment, the step of outputting a repair plan list when detecting a trigger operation performed by a user based on the repair order includes:
step S22, when the trigger operation is the query operation triggered based on the fault query page, acquiring the fault code corresponding to the maintenance work order;
step S23, sending the fault code to a server, wherein after receiving the fault code, the server acquires a corresponding maintenance scheme list according to the fault code and sends the maintenance scheme list to a terminal;
step S24, when receiving the maintenance plan list sent by the server, displaying the maintenance plan list.
In this embodiment, the maintenance work order issued by the server does not include the maintenance scheme list, and the maintenance scheme list needs to be queried through the home appliance fault maintenance terminal. The memory space occupation amount in the household appliance fault maintenance terminal can be reduced by the arrangement of the embodiment, and the processing speed of the household appliance fault maintenance terminal is improved.
Specifically, in this embodiment, be equipped with failure maintenance scheme inquiry procedure on the household electrical appliances failure maintenance terminal, household electrical appliances failure maintenance terminal carries out when detecting the inquiry operation based on failure inquiry page trigger household electrical appliances maintenance scheme inquiry procedure acquires the fault code that maintenance engineer based on failure inquiry interface input, and then will the code is sent to the server, for the server basis the corresponding maintenance scheme list is confirmed to the fault code, the server acquires behind the maintenance scheme list, will maintenance scheme list send for household electrical appliances failure maintenance terminal, household electrical appliances failure maintenance terminal receives behind the maintenance scheme list show on the failure inquiry page at household electrical appliances failure maintenance terminal maintenance scheme list to the user looks over the use. And deleting the fault maintenance scheme list or temporarily storing the fault maintenance scheme list after detecting the closing operation of closing the fault inquiry page.
It can be understood that, in this embodiment, an inquiry page trigger button is displayed on the maintenance work order on the household appliance fault maintenance terminal, and a user may trigger a maintenance scheme list to inquire based on the inquiry page trigger button on the maintenance work order, or open a fault inquiry interface to inquire after the maintenance work order display interface is related to. If the user triggers the button to trigger the maintenance scheme inquiry based on the inquiry page on the maintenance work order, the household appliance fault maintenance terminal directly passes through the maintenance work order corresponding to the trigger button to acquire the fault code, and the fault code is sent to the server directly or after the user confirms the fault code so that the server can acquire the maintenance scheme list of the fault code and then send the fault code to the household appliance fault maintenance terminal.
The invention also provides a household appliance fault maintenance terminal which comprises a memory, a processor and a fault maintenance program which is stored in the memory and can be operated on the processor, wherein the fault maintenance program is executed by the processor to realize the steps of the household appliance fault maintenance method.
In addition, the present invention also provides a storage medium storing a failure repair program, which when executed by a processor implements the steps of the failure repair method for a home appliance as described above.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium (e.g., ROM/RAM, magnetic disk, optical disk) as described above and includes instructions for enabling a terminal device (e.g., a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the method according to the embodiments of the present invention.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes, which are made by using the contents of the present specification and the accompanying drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (10)
1. A failure maintenance method of a household appliance is characterized by comprising the following steps:
when a maintenance work order sent by a server is received, outputting the maintenance work order;
and outputting a maintenance scheme list when detecting the triggering operation of the user based on the maintenance work order, wherein the maintenance scheme list comprises one or more maintenance schemes, and the maintenance schemes comprise accessories required for maintenance.
2. The method for maintaining faults of household appliances according to claim 1, wherein when the maintenance scheme list includes a plurality of maintenance schemes, the plurality of maintenance schemes are sorted according to the scheme accuracy corresponding to each maintenance scheme to form the maintenance scheme list.
3. The method for repairing a malfunction of an electric home appliance according to claim 1 or 2, wherein the step of outputting the repair scenario list further comprises, after the step of outputting the repair scenario list:
when a maintenance record entry operation triggered by a user is detected, acquiring a maintenance record corresponding to the maintenance record entry operation;
and sending the maintenance record to a server so that the server can update the maintenance scheme list according to the maintenance scheme corresponding to the maintenance record.
4. The method for repairing a failure of an electric appliance according to claim 3, wherein the step of sending the maintenance record to the server for the server to update the maintenance scheme list according to the maintenance scheme corresponding to the maintenance record comprises:
and when the maintenance record is the serial number identification of at least one maintenance scheme in the maintenance scheme list issued by the server, the serial number identification is sent to the server so that the server can update the maintenance scheme list according to the maintenance scheme corresponding to the serial number identification.
5. The method for repairing a failure of an electric appliance according to claim 3, wherein the step of sending the maintenance record to the server for the server to update the maintenance scheme list according to the maintenance scheme corresponding to the maintenance record comprises:
and when the maintenance record is a new maintenance scheme, sending the new maintenance scheme to the server so that the server can update the maintenance scheme list according to the new maintenance scheme.
6. The method for repairing a malfunction of an electric home appliance according to claim 1, wherein the step of outputting a repair plan list upon detecting a trigger operation performed by a user based on the repair order comprises:
when the triggering operation is the checking operation triggered by the checking identification information based on the maintenance work order, the maintenance scheme list is displayed, wherein the maintenance scheme list is determined by the server based on the fault code corresponding to the maintenance work order and the reference information of the household appliance corresponding to the maintenance work order, the reference information comprises at least one of the production manufacturing information, the sales information, the installation information, the environmental parameter information, the position information and the historical maintenance information of the household appliance, and the content of the maintenance work order comprises the maintenance scheme list.
7. The method for repairing a malfunction of an electric home appliance according to claim 1, wherein the step of outputting a repair plan list upon detecting a trigger operation performed by a user based on the repair order comprises:
when the triggering operation is a query operation triggered based on a fault query page, acquiring a fault code corresponding to the maintenance work order;
sending the fault code to a server, wherein after receiving the fault code, the server acquires a corresponding maintenance scheme list according to the fault code and sends the maintenance scheme list to a terminal;
and when the maintenance scheme list sent by the server is received, displaying the maintenance scheme list.
8. The method for repairing a malfunction of an electric home appliance according to claim 1, wherein the repair scenario includes at least one of a voice repair scenario, an image repair scenario, and a text repair scenario.
9. An appliance troubleshooting terminal comprising a memory, a processor, and a troubleshooting program stored in the memory and executable on the processor, wherein the troubleshooting program when executed by the processor implements the steps of the appliance troubleshooting method of any one of claims 1-8.
10. A storage medium storing a failure repair program which, when executed by a processor, implements the steps of a failure repair method for an appliance according to any one of claims 1 to 8.
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